VOLUNTEER handbook
WELCOME We are delighted to welcome you into the Golden Oldies Fraternity! We have a huge and incredibly exciting job ahead of us in Christchurch next April and your help will make all the difference. Apart from the hard work I can promise you a whole lot of fun and an experience you will look back on fondly. You will have the chance to experience and help successfully run the biggest participation sporting event ever held in the South Island. Christchurch will be alive with people from all around the world, here to play their chosen sport and have fun - lots and lots of fun. You will be right in the middle of that and you will make friends with people whose language you don’t even speak! Thank you in advance for your assistance at the Celebration. We know you will enjoy your time with us and in the process help put Christchurch up in lights around the world. If you have any questions, please do not hesitate to contact us. Sincerely, Peter McDermott Managing Director Vintage Sport & Leisure Ltd
10SPORTS4W PMS 369 CMYK: C50,M10,
PMS 7739 C CMYK: 83C, 7M, 100Y, 0K.
PMS 165 CMYK: M60,Y100
DEN OLDIES GOL WORLD SQUASH FESTIVAL CHRISTCHURCH 2018
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Hilary Coulson Volunteer GO Rugby Cardiff 2016 Having learned just a week before about the event I found the GO RUGBY FESTIVAL a great volunteer experience. We were a small group and as a “TEAM LIASONVOL” I THOROUGHLY ENJOYED THE MEET/GREET/HELP REQUIREMENTS OF THE ROLE. All the teams from many countries bonded and as a volunteer new to the Festival I was immediately welcomed and at ease. I would say an absolute YES to doing this again the input/planning of the organising body was amazing. Busy and involved week, just what I enjoy. . . Christchurch here I come!!!!
PMS 369 CMYK: C50,M10, 100Y, K5 PMS 165 CMYK: C0,M100,Y100,K0
DEN OLDIES L O G
WEEKS1CITY ®
PMS 3265 CMYK: 60M, 30Y.
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EN OLDIES GOLD
DEN OLDIES GOL
WORLD LAWN BOWLS FESTIVAL CHRISTCHURCH 2018
WORLD LAWN BOWLS FESTIVAL CHRISTCHURCH 2018
PMS 2985 CMYK: 45C,45M.
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EN OLDIES GOLD WORLD RUGBY FESTIVAL
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ORGANISATIONAL INFORMATION Established in 2000 Vintage Sport and Leisure Ltd (VSL) designs, manages and promotes a range of international sports events, tournaments and tours specifically planned for schools, clubs and sporting associations. Our three main brands are Golden Oldies, Vintage and World Schools Sports Challenges. Golden Oldies Sports Festivals have
been successfully run since 1979. Although Golden Oldies did not join the VSL profile until 2013, VSL’s principles have been involved in the implementation of Golden Oldies Festivals since its inception. Golden Oldies World Sports Festivals are open to anyone aged 35 years and above who wish to extend their involvement in their chosen sport.
CHRISTCHURCH CASINO GOLDEN OLDIES SPORTS CELEBRATION 2018
WHAT, WHEN AND WHERE WEEK ONE 1st April – 8th April Golden Oldies World Basketball Festival Golden Oldies World Cricket Festival Golden Oldies World Netball Festival
Venue: Cowles Stadium Venue: South Hagley Park and Cricket Clubs Venue: Christchurch Netball Centre
WEEK TWO 8th April – 15th April Golden Oldies World Golf Festival Venue: Terrace Downs, Pegasus, Christchurch and Harewood Golf Clubs Golden Oldies World Softball Festival Venue: Mizuno Ballpark
WEEK THREE 15th April – 22nd April Golden Oldies World Football Festival Golden Oldies World Hockey Festival Golden Oldies World Squash Festival
Venue: South Hagley Park Venue: Nunweek Park Venue: Suburban Squash Clubs
WEEK FOUR 22nd April – 29th April Golden Oldies World Lawn Bowls Festival Venue: Suburban Bowls Clubs Golden Oldies World Rugby Festival Venue: South Hagley Park
“Brilliant! Where is the next Festival? I’m there. . .” Barbados 2017 Volunteer
Golden Oldies Netball
Golden Oldies Cricket
Golden Oldies Hockey
Golden Oldies Rugby
Golden Oldies Fast Facts: s Golden Oldies started in 1979 s This will be the first time that all ten Golden Oldies Sports are played within the same city within the same month s Basketball, Football, Lawn Bowls and Squash will make their Golden Oldies debut in 2018 s 18th Cricket Festival, 3rd Golf Festival, 19th Hockey Festival, 17th Netball Festival, 22nd Rugby Festival and 2nd Softball Festival s Programme: Cricket, Hockey, Netball and Rugby include three days of play, two functions and a Picnic Day s Programme: Basketball, Football, Golf, Lawn Bowls, Softball and Squash include four days of play, two functions and a Picnic Day s Website: www.christchurchgoldenoldies.com
Cardiff 2016 Volunteer
s Celebration Charity: Cure Kids New Zealand s Leverage and Legacy Group: Chaired by Barry Corbett with objective to maximize the benefits arising from the event for Christchurch, the Canterbury region and New Zealand s Ambassadors: Each sport has a specific Golden Oldies ambassador. These can be found on our website s Visitors: Approximately 10,000 individuals throughout the Celebration Month s Projected Economic Benefit to Christchurch: NZ$33,000,000 s Partners: Christchurch City Council, New Zealand Major Events, Rata Foundation, Tourism New Zealand, Christchurch and Canterbury Tourism, and the relevant regional sporting organisations. s Sponsors: Christchurch Casino, Hertz, Lion Co
VOLUNTEER INFORMATION Why volunteer for this experience? VSL enjoy giving back to the communities in which we operate. In the past we have encouraged teams to leave their playing gear behind for less fortunate children and have raised an excess of NZ$600,000 for various local charities. • In Barbados we arranged for 10 sets of cricket gear to go to schools • In Wales we raised over £30,000 for the Wooden Spoon Charity • In Cape Town through Bobs For Good we donated over 700 pairs of quality shoes to underprivileged children We are excited at the prospect of assisting in Christchurch’s regeneration however in order to do this we need volunteers. We will assist in volunteer’s personal and professional development by providing training to national standards within indicated area of interest where available.
Volunteer for 1, 2, 3 or 4 weeks What volunteers should expect from VSL All volunteers will be provided with: • Orientation of the organisation and the Celebration • Training in the appointed volunteer role • A suitable assignment based upon interest, skills and availability where applicable • A role description and agreed hours • Support from VSL personnel • A healthy and safe environment • A copy of VSL’s volunteer policy Volunteers have the responsibility to: • Be reliable • Respect confidentiality • Carry out their role according the agreed role description
• Undertake training as required by the organisation • Ask for support when needed • Be courteous to Golden Oldies stakeholders • Value and support other team members • Give a minimum of 24 hours’ notice of absence Important Dates: • February 15th, 2018: First briefing • March 15th 2018: Final briefing – issuing of final plans, times, transport, clothing, passes, vouchers, ID Cards and outstanding matters
VOLUNTEER ROLES Team Liaisons: Liaison volunteers will act as the main point of contact for visiting teams. Liaisons will be required to provide information regarding the team’s respective Festival and about Christchurch (ie attractions, restaurants and bars). A small number of liaison volunteers will be required to travel to the playing venue to act as support. Referees/ Umpires: Specific Golden Oldies rules will be supplied to all referees/umpires and linesmen prior to the respective Festival. Referees and umpires will only be required on game days. Basketball (including scorers), Cricket (including scorers), Football (including linesmen), Golf (including scorers), Hockey, Lawn Bowls (including scorers), Netball, Rugby (including linesmen, Softball (including scorer). Ground Marshals: Ground marshals are required to be present at the playing venues and assist VSL staff with general activities. Ground marshals will only be required on game days (as listed in appendix) for approximately 8 hours. Photographers: Photographers will be required at all playing venues on game days and at all functions. Photos will be the property of Vintage Sport and Leisure and will feature on-line, in print and within each respective Festival Newspapers. Photography brief will be provided prior to the respective Festival.
Transport Marshals: Transport marshals are required to assist with the Parade of Nations as well as coach transfers to and from playing venues and to and from functions. Marshals will be stationed within Festival hotels, playing venues and function venues. Function Ushers: Function ushers are required to assist with seating arrangements at each of the functions. Festival Newsletter Reporters: Festival newsletter reporters are required to create a double sided, A3 folded (x4 A4 pages) Festival newspaper three times a week. Reporters will be required to interview participants and uncover funny, heartfelt and exciting short stories to feature in the newsletter. Photos to be provided by the Celebration photographers. Help Desk: Help desk attendees are required to provide information to all Golden Oldies participants. This may include their respective Festival programme, function information and general Christchurch information. Help desks will be stationed at the Airport (each Sunday of the month), at the Christchurch Casino and at the Celebration hub. Meet and Greet: Meet and greet staff are required to be present at the airport and Festival hotels for approximately 8 hours each Sunday of the month.
PERSONNEL POLICIES Eligibility: Applicants who are able to attend the four weeks of the Festival will be given first choice to volunteer roles (excluding referees and umpires). The minimum age for volunteers is 18 years of age. Applicants must be physically able to carry out the prescribed role. Background checks: All applicants will receive a comprehensive background check (including police) before being awarded a volunteer role. Codes of Conduct: This Code of Conduct describes standards of behaviour that are expected of members and volunteers of the Christchurch Casino Golden Oldies Sports Celebration 2018. Volunteers have the right to be offered meaningful assignments as are available. All volunteers have the right to be treated fairly, receive proper orientation and effective
supervisions. Volunteers have the right to work in a safe environment and to communicate any concerns should they arise. In return, we ask that volunteers perform appointed duties to the best of their abilities and represent VSL in a positive light. We ask that volunteers treat participants fairly and work within the assigned volunteer role to make the Christchurch Casino Golden Oldies Sports Celebration 2018 a positive and memorable experience for all. Appearance and Grooming: Volunteers will be expected to maintain their appearance including clothing, grooming and personal hygiene in a manner consistent with accepted business standards. Dress Code: All volunteers will be provided with a top that must be worn during working hours. Additional clothing is subject to the volunteer’s role.
Boundaries: Clear boundaries are important for staff, volunteers and participants. They enable VSL to carry out a service according to agreed expectations and ensure that everyone receives the same quality of service. VSL realises that volunteers may sometimes have contact with participants in a personal capacity – as friends, family or colleagues. In this situation please take care to avoid any apparent conflict of interest. No volunteer shall: a. Authorise the use of or use for the benefit or advantage or any person, the name, emblem, endorsement, services, or property of the Christchurch Casino Golden Oldies Sports Celebration 2018 or Vintage Sport and Leisure Ltd, except if authorised by VSL. b. Accept or seek on behalf of any person, any financial advantage or gain of other than the nominal value offered as a result of the volunteers affiliation with VSL. c. Disclose or use any confidential VSL information that is available solely as a result of the volunteer’s affiliation with Vintage Sport and Leisure Ltd to any person not authorised to receive such information or use to the disadvantage of VSL any such confidential information, without express authorisation of VSL. d. Operate in a manner that is contrary to the best interests of VSL. e. VSL requests that volunteers refrain from speaking to the media unless given permission by a VSL staff member.
Identification Policy: Volunteers must wear provided I.D at all times. Volunteer recognition and benefits: s Sports officials to receive food and drink vouchers as well as appropriate branded clothing. s Liaison volunteers to receive identifying 1x polo shirt, and where appropriate lunch and drink vouchers and transfers between venues that they are servicing. s Ground Marshals to receive identifying 1x polo shirt, lunch and drink vouchers. s All others to receive 1x polo shirt and where appropriate lunch and drink vouchers. s All to receive a certificate of appreciation and recognition of their contribution and invitation to a post Event Thank You Function. Resignation: Volunteers must provide written weeks’ notice of resignation.
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APPENDIX A - PROGRAMME Basketball, Football, Softball and Squash Sunday Teams will arrive in Christchurch, settle into their selected Festival Accommodation. Late afternoon teams will meet for the Parade of Nations to Hagley Park and the Welcome Party. EN OLDIES GOLD Monday 1st round of play Tuesday 2nd round of play Wednesday Picnic Day. O N L E D D IES Thursday 3rd round of play GOL Friday 4th and final round of play WORLD SQUASH FESTIVAL CHRISTCHURCH 2018 Saturday A day at leisure to relax and enjoy Christchurch and prepare for the Awards Dinner and Dance. Sunday Teams depart ®
PMS 369 CMYK: C50,M10,
PMS 165 CMYK: M60,Y100
PMS 369 CMYK: C50,M10, 100Y, K5
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PMS 165 CMYK: C0,M100,Y100,K0
DEN OLDIES GOL
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Lawn Bowls Sunday Players will DEN OLDIES GOL arrive in Christchurch, settle into their selected Festival Accommodation. Late afternoon players will meet in the City Centre for the Parade of Nations to Hagley Park and the Welcome Party. Monday Players meet at suburban Lawn Bowls greens for 1st round of play Tuesday Rest day or optional Picnic Day Wednesday 2nd round of play Thursday 3rd round of play Friday 4th and final round of play Saturday A day at leisure to relax and enjoy Christchurch and prepare for the Awards Dinner and Dance. Sunday Players depart DEN OLDIES GOL
WORLD LAWN BOWLS FESTIVAL CHRISTCHURCH 2018
WORLD LAWN BOWLS FESTIVAL CHRISTCHURCH 2018
Cricket, Hockey, Netball and Rugby EN OLDIES Sunday Teams will arrive GOLD in Christchurch, settle into their selected Festival WORLD RUGBY FESTIVAL Accommodation. Late afternoon teams will transfer to the City Centre for the Parade of Nations to Hagley Park and the Welcome Party. Monday 1st round of play Tuesday Netball, Hockey and Rugby Picnic Day. EN OLDIES GOLD Cricket rest day. Wednesday 2nd round of play Thursday Cricket Picnic Day. Netball, Hockey and Rugby rest day. Friday 3rd and final round of play Saturday A day at leisure to relax and enjoy Christchurch and prepare for the Awards Dinner and Dance. Sunday Players depart ®
PMS 3265 CMYK: 60M, 30Y. PMS 2985 CMYK: 45C,45M.
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Golf PMS 7739 C CMYK: 83C, 7M, 100Y, 0K.
EN OLDIES GOLD
Sunday Players will arrive in Christchurch, settle into their selected Festival Accommodation. Late afternoon teams will gather at the Welcome Party. Monday 1st round of play Tuesday 2nd round of play Wednesday Picnic Day. Thursday 3rd round of play Friday 4th and final round of play. Early evening players will gather at the Awards Dinner and Dance. Saturday Teams depart ®
“Who knew they play Cricket in Hollywood?” Cape Town 2015 Volunteer
“I now know where Uruguay is and I have an invitation to visit” Hawaii 2014 Volunteer
“This was so much fun that next time I’m playing!” Mar del Plata 2015 Volunteer
“When this is done I’m going to organise my old team to play in the next one. It’s a blast.” Rotorua 2007 Volunteer
“Yes I’m tired but I would do it again tomorrow” Leipzig 2015 Volunteer
“Don’t thank me thank you for getting me involved”
Give it a go. You will love the experience. Contact Ellie Bigsby: ellie@govsl.com
Vintage Sport & Leisure Ltd 5 Tamariki Ave., Orewa. PO Box 331-469 Takapuna 0740 Ph: 09-486 1644 www.christchurchgoldenoldies.com