Multivac UK • The Right Package • Ask HR! 5
Introducing... Ask We want to make it as simple and easy as we can for you to find out information that you need about HR policies and process and to enable you to do so quickly and efficiently. We know that if you have a question or a query that’s urgent for you, you’re looking for a quick answer or advice.
HR!
Things that you might want to send to Ask HR could include: • Holiday queries • HR Hub queries and guidance • Leave and absence queries • Pay/Payslip/Payroll queries
As a small team we have a broad range of issues that we need to work on and like everyone we’re always busy so making sure that you receive what you need in a timely way can at times be challenging. We know that we can improve how quickly we deal with your queries but to do so we’ll need to change our current approach. From 1st June we will be launching a new support model aimed at providing you faster and more efficient ways to find what you need
• Working from home queries • Benefits queries (pension, BUPA etc.) • General HR queries We’d also encourage you to talk to your manager as they should be able to help you with many of the above. We will aim to deal with all queries to the inbox within 72 hours and in most situations 48 hours. Escalate From time to time you may raise a question that needs to be escalated to a senior member of the team who will handle it and respond directly to you. Rio Neesom: HR Admin
Find Most of the questions that you have regarding benefits, policies and procedure can be found on the revamped intranet on our new sharepoint page which can be located here or by using the Multivac UK navigation and clicking on HR Policies & Procedures. We encourage you to start by visiting the intranet as it’s likely that 90% of what you need to know will be here. Ask HR If however you can’t locate what you’re looking for or you have a one off query, then you can email our new inbox call Ask HR. We ask that you use this central inbox rather than email the team individually as it means that we can track and monitor incoming queries more efficiently and therefore provide a better service to you. It also means that anyone of the team can deal with your query so avoiding significant delays.
Find
Is the information you’re looking for on the Intranet or HR Hub?
Ask HR
If you can’t find the answer, email the HR team via AskHR@multivac.co.uk where you will receive a response within 48 hours.
Escalate
If the answer can’t be provided by AskHR, it will be escalated to the HR Business Partner, or HR Director who will respond directly to you.
