AM_Feb25_ISSUU

Testing times ahead

Welcome to the first edition of Aftermarket for 2025.

In preparing for this issue and looking ahead to what the new year holds, I noted one topic that has been in the headlines for over a year now is still making news: the future of the MOT.

It’s been just over 12 months since the government, following a yearlong consultation, said ministers were committed to establishing longer-term reform for the test.

There was indeed reform of sorts because a few months later saw a general election and a change in administration. That meant questions surrounding the future of the MOT were effectively parked for a time as the new government brought itself up to speed.

Let’s hope 2025 finally sees some positive action. As we report in this issue, garage industry leaders are ramping up pressure, including calling for ministers to tackle the existing “stagnant” MOT price cap, which has remained unchanged for more than 14 years.

According to the Independent Garage Association, the strain the current fee is putting on garages is

Editor

John Shepherd

john@aftermarket.co.uk

+44 (0) 1732 370 345

Head of Sales

Angela Lyus

angela@aftermarket.co.uk

+44 (0) 7823 736 629

Managing Director

Ryan Fuller ryan.fuller@dfamedia.co.uk

Marketing Manager

Hope Jepson hope.jepson@dfamedia.co.uk

being aggravated by rising inflation and other costs.

The situation is now so urgent it is increasingly jeopardising garages’ ability to prioritise this vital service.

Change in this 65th anniversary year of the MOT — a milestone that would have been retirement age for many of us not too long ago — would be appropriate.

The MOT first came into force in September 1960 although it remained optional until 1961.

Originally only cars over 10 years old were required to have an MOT, but this was subsequently lowered.

Fast forward to today and some of the key issues of debate about the future of the test are whether it should include advanced driver assistance systems.

This is certainly a hot topic that will be a key topic of debate for garages for some time to come. The importance of the MOT to garages is reflected in articles from a number of our contributors in this issue including Repairify Innovations’ Martin Brown

And another factor that needs to be taken into account, also reported in this issue, is latest RAC analysis that suggests one in five drivers

Production Design

Anthony Wi en

production@aftermarket.co.uk

+44 (0) 7851 612799

Finance Department

accounts@dfamedia.co.uk

+44 (0) 1732 370 340

Contributors

Mark Bristow | Martin Brown | Azlina Bulmer | Rachel Clift | Jay Wheatley

under the age of 44 have driven illegally by not putting their car through the MOT or replacing tyres when needed, to save money in the cost-of-living crisis.

In terms of innovations, 2025 promises to be an exciting new year for us as our search gathers pace to find contenders for the inaugural Top Apprentice competition.

The contest is being held alongside the long-running Top Technician and Top Garage.

Find out more in this issue and get your entries in now to put yourself to the test to prove why you’re the best!

John Shepherd Editor

Published by DFA Media Group

192 High Street Tonbridge Kent TN9 1BE

+44 (0)1732 370340 ISSN 2516-9149

Aftermarket

Why Choose febi: Your No. 1 in the Independent Aftermarket

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We have constantly anticipated the evolving needs of tomorrow’s mobility landscape. This foresight enables us to provide replacement parts that ensure optimal performance for vehicles, including those equipped with hybrid, electric, and hydrogen powertrains.

Unmatched Quality

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Ever-expanding Product Range

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‘Fast to Market’ Devotion

Because our range is not static, we have a ‘Fast to Market’ approach. We use direct OE data to link existing articles into our range to ensure the earliest product availability in the Automotive Aftermarket. We are also continuously researching and adding new products to an already expansive o ering.

The incredible range of replacement parts we o er is dynamic and constantly growing, and our

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Comparison site says garages cashing in on extra retail work

UK garage comparison site

BookMyGarage has revealed it generated more than £22 million worth of additional retail work for its independent garage partners over just three months toward the end of 2024.

Chief marketing officer Jessica Potts said in a LinkedIn post as Aftermarket went to press that the figure reflected a 10% year-onyear increase, highlighting a growing trend among motorists to manage their vehicle maintenance through digital tools.

And she said the site was also on track to generate an additional £11 million in retail work in January 2025 — which would represent growth of nearly 40%

Ben turns up heat with Sahara trek challenge

A total of 11 automotive leaders are set to feel the heat this month in Ben’s Industry Leader Challenge Sahara Desert Trek.

The trek takes place from February 26 to March 5. Five teams will spend five days trekking across the Sahara in Morocco to raise a minimum of £20,000 per team for Ben.

Each day, they will spend around 10 hours trekking across unforgiving terrain, covering up to 27km in temperatures of 25-35°C with no shade except during meal stops.

Temperatures will be closer to zero overnight and the teams will camp under canvas, with only a jeep and a camel for company.

Ben’s director of partnerships, engagement and income Matt Wigginton,

who is taking on the trek challenge with Ben’s chief executive officer Rachel Clift, said: “We can’t wait to tackle this extraordinary challenge together to raise funds so we can support members of our automotive family who are struggling, or in crisis.

“By following our journey, sharing this story with your networks and donating, you’ll help us make a real difference to people’s lives. Now more than ever, automotive people need Ben — and we need you and your support. We hope you’ll wish us luck and follow our intrepid journey!”

The industry leader challenge is taken on each year by automotive industry leaders to raise funds for Ben.

compared to the same month last year.

“We are heavily invested in driving traffic to our website, enabling the independent sector to attract customers

who might not have otherwise discovered their business.

“Our partners tell us that our platform drives highquality customers who often remain loyal for ongoing service needs.”

BookMyGarage’s Accelerate package, launched in February 2024, has proven to be a driver of growth, the site said.

The package provides garages with a comprehensive suite of services, including social media campaigns and online booking functionality managed by BookMyGarage’s in-house team.

In addition to Wigginton and Clift, this year’s trek is being undertaken by the following teams:

l Stuart James, RMIF director; Kevin Flinn, RMIF chair and Rob Collison, IGA chair and Peter Whieldon, independent garage owner and photographer;

l Neil Grant, managing director and Spencer Grinham, sales director –Hella Limited;

l Melanie Lowe, European finance director and Chris O’Rourke, managing director – LKQ Euro Car Parts;

l Ian Leedham, European

vice president compliance, legal and public affairs and Dave Brookfield, vice president human resources Europe - LKQ Euro Car Parts;

l Karen Jakes, group product manager, automotive and repair at Thatcham Research and Martyn Rowley, executive director at the National Body Repair Association.

Visit https://giving. ben.org.uk/pf/ilc-2025sahara-desert if you would like to donate to show your support. Readers can also follow the journey through Ben’s social media channels.

Maverick Diagnostics in £100,000 expansion funding

Wrexhambased Maverick Diagnostics is set for expansion following an investment of £100,000 by the Development Bank of Wales.

The bank said the loan will enable the specialist vehicle diagnostic tool business to continue expanding its range of tools and technical support that the team of 12 offers workshops and garages throughout the UK.

Maverick is developing an automatic software deployment system to provide regular software updates and is also preparing to launch a battery refurbishment and diagnostics service for EVs early this year, the bank said.

The company has reported growth of 25% in the last year, having launched

a training academy to upskill local mechanics and technicians that will shortly feature additional courses on Tesla and ADAS calibration.

The bank said this is the second time it has supported Maverick, having issued a loan in April 2020 to help manage trading during the pandemic.

Maverick MD Laura Hall, a proud ambassador for women in the automotive industry and member of

WAI Global acquires Wood Auto

WAI Global has completed the purchase of Pos Service Holland (PSH), owner of Huddersfield-based starters and alternators distributor Wood Auto, from Nordian Capital Partners.

owner PSH

The Automotive 30% Club — which campaigns for achieving a better gender balance within the sector — said: “Our wide range of diagnostic tools is ideal for small and large workshops. We were able to maintain our service throughout the pandemic thanks to the support of the development bank.

“With a good understanding of our business, the bank has now been able to structure a

funding package with terms that work for us so we can continue with our efforts to empower the aftermarket, by reaching more garages and encouraging them to embrace new technology. It’s all about making the future more accessible.”

The loan came from the £500 million Wales Flexible Investment Fund.

Bank portfolio executive Malcom Green said that while the UK automotive aftermarket is thriving, smaller, more local garages can sometimes struggle to keep up with advances in diagnostic technology.

“Maverick Diagnostics benefits from a highly skilled team who have a passion for sharing their technology and expertise with garages and workshops throughout the UK, enabling them to compete with main dealers.”

Revive! opens for business in Wakefield

From its origins as a battery repair and servicing centre, Wood Auto has grown to become a leading UK distributor of OE and aftermarket auto-electrical products, with sites in several countries.

Richard Welland, president of WAI Europe, said: “PSH’s expertise in rotating electrical components and its strong distribution network perfectly complement WAI’s European portfolio and global reach.”

WAI said the acquisition, for an undisclosed sum, will boost the group’s growth plans and firm up its standing as one of the largest global suppliers of new rotating electrical parts. PSH, headquartered in the Netherlands, is a market leader in high-quality rotating electrical products across automotive, truck, agricultural, shipping, and industrial sectors throughout Europe.

Revive!, the mobile provider of minor paint and bodywork repairs for vehicles and alloy wheels, has opened for business in Wakefield.

The new franchise in the rapidly-growing smart repair network will provide services to car dealerships and private motorists throughout the West Yorkshire area.

Revive! said it uses highly skilled technicians to carry out quality, cost effective repairs at a time and place to suit customers — usually costing less than the

average insurance policy excess without the hassle of taking your vehicle to the bodyshop or organising replacement transportation.

Wakefield franchise owner Richard Senior said: “Our aim is to establish Revive! as the No1 vehicle bodywork repairer in the area.

“There’s a great demand for top quality paintwork repairs and we’re going to meet that need by delivering a fast, efficient and professional service. We’ve already started working with some of the prestigious local dealerships.”

From left, Malcolm Green, Laura Hall and Andrew Brooke of Maverick Diagnostics. Photo: Development Bank of Wales

Direct Line rolls out new damage assessor scheme

Direct Line Group has unveiled a vehicle damage assessor (VDA) programme aimed at boosting repair standards throughout the UK.

The group, which encompasses brands including Direct Line, Churchill, and Green Flag, has 23 motor accident repair centres across the UK.

The new assessor scheme, which is recognised by the Institute of the Motor Industry, underscores commitment to advancing vehicle repair standards and ensuring customer safety.

Direct Line said the scheme is based at

the group’s flagship technology centre in Stechford, Birmingham, where participants receive specialised training to master modern vehicle technologies and repair methodologies.

Key areas of focus include advanced materials used in vehicle construction, EV and ADAS systems.

The group said it has invested in dedicated training vehicles to offer a practical learning environment.

Claims director Martin Milliner said: “Our new VDA accreditation programme is a significant milestone for Direct Line Group.

“By investing in cuttingedge training, we’re not only

raising the bar for vehicle safety but also ensuring we’re prepared to meet the demands of an increasingly complex automotive landscape.”

Pictured, from left: Assessors Richard Pearson and Mathew Barnett; Gavin Doherty, VDA; Martin Henderson, VDA and Nigel Scholes, training centre manager based in Birmingham

Parts supplier Sampa secures £1m investment for expansion

Aftermarket parts supplier Sampa UK & Ireland has secured a £1 million funding boost to support an expansion of its manufacturing and same-day delivery vans fleet.

HSBC UK said it made the funding package available to Manchester-based Sampa, which is a global supplier of parts for heavy-duty commercial vehicles.

The funding will also support investment in logistics and distribution, as Sampa plans to extend its reach into the Midlands, Sheffield, Scotland, and Dublin, creating 100 new UK jobs.

Sampa will focus on maintaining larger stock levels and delivering 24/7 parts distribution to meet increasing demand from domestic and international markets.

Kemal Kahraman, Sampa’s MD, said: “This funding from HSBC UK will play a crucial role as we expand into new markets across the UK.

“The investment will allow us to

strengthen our operations, expand our presence in the UK and Ireland, and create new employment opportunities, all whilst ultimately benefiting our diverse customer base.”

Established in 1994, Sampa manufactures over 20,000 products across 24 product categories. The firm has a presence in more than 160 countries and provides spare parts with unique designs for the aftermarket sector suitable for European and American style heavy-duty vehicles, trailers and buses.

TPS on track to accelerate performance, expand range

TPS is looking to build on a year of strong performance in 2025 including an expansion of its oils range.

Over the past 12 months, the supplier of approved genuine parts to the independent motor trade for Volkswagen Group vehicles has boosted its delivery fleet, extended deals and increased its Quantum consumables range to include more regular monthly offers.

TPS said further oils are expected to be added this year. Some 17 oils are already available, with all those in the range

holding approvals and recommendations for a variety of modern vehicles, including hybrids, and a range of manufacturers.

The move to month-long offers and deals has proved popular during tough economic times, with garages able to enjoy discounted prices for longer, TPS said.

The firm’s Quantum consumables range has seen the addition of a new oil and screen wash, while the Quantum Synta RN 5W-30 oil was added in May.

TPS has also supercharged its parts deliveries service with the addition of 25 allelectric Cupra Borns and two ID Buzz’s into its fleet — enhancing its capability to deliver five times daily across six days a week.

The new fleet of EVs has been rolled out across TPS’ network of centres, including its new TPS Ballymena centre in Northern Ireland, Coventry, Gatwick, Portsmouth and Southampton.

There have also been various centre relocations, including a new expanded site in Redruth.

Operations end for OESAA

The Original Equipment Suppliers Aftermarket Association (OESAA) ceased operations at the end of 2024.

The industry body, launched in 2013, was established to highlight disparities in parts quality across the aftermarket and went on to help to inspire a new generation of automotive experts.

Over the past two years, the OESAA Academy Live roadshow has been travelling to IMI-affiliated colleges around the UK.

OESSA said the events brought OEM suppliers and their training expertise to local independent workshops, as well as hundreds of students and apprentices looking to forge careers in the automotive industry.

Association chairman Nigel Morgan said: “We are immensely proud of the part OESAA played in elevating the standards of the industry, raising awareness about the benefits of OE-quality parts, and strengthening trust between suppliers, distributors and technicians.

“While OESAA has closed, my hope is that our members will continue to independently advocate for premium solutions, support their customers and work in partnership with the next generation of automotive stars to ensure the aftermarket has a prosperous future.

“It has been a pleasure to work with so many talented groups of people and individuals. Without them, OESAA would not have made the impression it has, and I will be forever grateful to each and every one of them.”

Navigating global shipments for automotive parts

Shahzad Akram, of transportation specialist World Options, on how the firm is helping UK firms supply spare parts and tools to the global aftermarket when time is of the essence — and business reputation matters

The UK trade in aftermarket parts sold online is thriving. Retail trade of motor vehicle parts and accessories is a top-five category of products shipped through World Options, with over 100,000 shipments made via our portal in the last year alone.

Part of MBE Worldwide, World Options is the biggest provider of its type in the UK, allowing customers sending goods nationally and internationally to book deliveries through the mainstream courier and shipping companies such as DHL, FedEx, UPS and many more.

We automatically advise on which carrier is best for each individual package, pallet or crate, and provide on-the-phone customer service before, during and after shipping, helping report on all items’ whereabouts in transit.

World Options customers include Tewkesbury-based Litchfield Motors, whose world-renowned service and upgrade centre has been featured extensively in performance motoring

press and boasts customers including Formula 1 bosses, Olympic gold medallists, motoring journalists, and track-day enthusiasts.

As well as providing expertise for other large tuning firms, motorsport companies and OE manufacturers, including Morgan, Nissan, Praga and Subaru UK, Litchfield specialises in the fine-tuning of vehicles from marques including Audi, BMW, Ferrari, Subaru, and Volkswagen.

Litchfield Motors director Iain Litchfield said: “We have a diverse understanding of what makes the very best performance cars. Our reputation was originally garnered for our critically acclaimed upgrades to the Subaru range and, more recently, the Nissan GT-R, BMW M cars and Porsche models.

“Our vast experience has allowed us to invest in the very best facilities, training and equipment. Commercial success has seen us forge strong partnerships with the best brands in the industry and build strong relationships

with the finest engineering firms in the UK.

“As an international exporter, World Options provides us the perfect solution to ensure our shipments arrive at their destinations with the fastest turnaround, using the most appropriate carrier with all paperwork sorted.

“We look forward to working with them to maintain the highest standards of customer satisfaction into the future.”

Ludlow-based Tanc Barratt is an internationally renowned expert in the restoration and maintenance of classic Italian cars, specifically the Lancia Delta Integrale.

The firm is an official distributor for a wide range of specialist spare parts used by enthusiasts all over the world.

Director Tanc Barratt said: “We have been buying and restoring Lancias and other Italian cars for more than 30 years. What started as a hobby in my garage has grown into a performance centre for specialist Italian cars which is known globally.

“Enthusiasts and collectors from all over the world send their complete cars, engines and other components to be restored and worked on in our specialist facility by marque experts. We also source quality classics for clients and prepare them to exacting standards.

“Known internationally as experts of the marque, especially the Delta Integrale, we sell almost every component for a Delta. We have new

Robby Abuaita of World Options and Litchfield Motors Team

Shahzad Akram

and old stock of some of the rarest parts and years of experience sourcing parts in Italy and throughout Europe.

“If we can’t find a part, we recreate them to the original, or an improved, specification working with the top manufacturers and using our in-house manufacturing facilities. These parts are then shipped out to all corners of

the globe.

“Sending parts overseas has become much more complicated in the last few years — especially, it has to be said, post-Brexit.

“World Options provides us with a one-stop solution for international exports with minimised delays.”

Shahzad Akram said increasingly

complex international trade regulations can be a source of frustration for shipping overseas.

Failure to comply with the relevant rules and regulations can result in major delays, so World Options ensures it stays informed about the latest trade regulations and customs requirements.

Hazardous or controlled items are most likely to come under inspection, so ensuring the correct level of detail in documentation and conforming to packaging and labelling requirements is important.

In a global economy, expectations from customers and strategic partners are high. Time is often very much of the essence and reputations can be tarnished by poor delivery experiences.

“It’s never a good look to be unable to provide an answer if deliveries are delayed, even if it’s through matters beyond your control. Taking the same professional approach to delivering goods as to manufacturing them will always be the best policy to preserve valuable customer relationships.”

Visit https://uk.worldoptions.com/ shipping-services/car-parts-courier for more information and advice.

Ata Mohammed of World Options and Cosmo Barratt of Tanc Barratt

Counting the cost of going it alone

A new year can mean a new direction, such as branching out alone. Kyle Eaton, money.co.uk business insurance expert, gives advice on what expenses you can claim as a sole trader

Self-employment can mean avoiding the long commute and enjoying the freedom of being your own boss. Plus, you might have heard about tax-deductible expenses.

Business owners might tell you to keep receipts, claim client entertainment costs, or deduct part of your rent or mortgage if you work from home. But let’s separate myth from fact to help you submit your tax return with confidence.

Self-employment means you are responsible for your own tax affairs. Each year, you submit a tax return to HMRC detailing your profits and losses. HMRC then calculates the tax you owe.

However, working for yourself isn’t free. You will likely incur various costs, such as energy bills and travel expenses. For example, a carpenter may sell a handmade table for £500, but the raw materials and machinery costs are £200, so your profit is actually £300.

It wouldn’t be fair to pay tax on profits you have not actually made. So, you can deduct your business costs from your profits, which reduces the tax you owe.

To help with this, HMRC lets you enter a sum for expenses on your tax return. You don’t need to provide evidence of your expenses when you submit the return, but you should keep proof in case HMRC asks for it.

Many self-employed people work from home, but that does not entirely mean you can claim the full cost of your utility bills, rent or mortgage payments, council tax, and internet.

You may be able to claim a proportion of the cost, but you cannot deduct the full cost of each bill in your self-employed tax return as the costs don’t relate solely to your work.

You need to estimate a reasonable proportion of each bill that applies to your work.

Some bills are easier to split — for example, you can easily track the workrelated calls versus personal calls. Others might be trickier and may require help from an accountant or financial adviser.

Other HMRC allowable expenses you can apply for include pretty much any costs you incur to do your work. This may include travel costs (such as train tickets or parking fees), clothing expenses (such as uniforms or personal protective equipment, advertising and marketing (including website costs).

You can also claim back the costs of larger items like vehicles. This is either cash basis expenses or capital allowances. Small businesses and the self-employed can use cash basis expenses. It involves reporting your income and expenses for the year using traditional accounting. Larger businesses

and apps, but you can still keep folders of receipts and invoices if you prefer. Either way it’s a good idea to organise your expenses into their respective categories.

An individual is considered selfemployed if they run the business and bear responsibility for its success or failure, according to HMRC.

If you’re still unsure, consider your work activities. For example, do you carry out your work independently and do you invoice? If yes, then you’re probably selfemployed.

You can earn up to £1,000 each tax year from trading without paying any tax on it. If you are only earning up to this allowance, then you cannot claim any business expenses.

Types of proof you can use to show your expenses include receipts for goods and stock and bank statements.

You can also claim capital expenses to recover the cost of equipment and business vehicles. You can claim expenses for multiple businesses too, but don’t mix up the income and expenses for each business.

You can’t claim anything as a business expense if it’s for personal use, such as late bill-payment fees, parking fines and loan/debt repayments — though if it’s business-related debt you can usually claim the interest portion of any loan

TCharting a course to workshop success

Charting a course to workshop success

In this first of a two-part article for Aftermarket, Jay Wheatley AAE MIMI, business coach and mentor at Absolutely Automotive, highlights the importance of service advisors to garage teams

he service advisor role is often underappreciated, but is without a doubt, one of the most critical positions in any garage. Whether you’re a garage owner or a service advisor, understanding the nuances of this role is vital to improving operations, customer satisfaction, and overall profitability.

Let’s explore what makes a great service advisor, the di erence between proactive and reactive working styles, and how finely tuned advisors can help a business thrive by carefully selecting the right jobs and customers.

The service advisor’s role

At its core, the service advisor acts as the bridge between customers and the workshop. But this simple description doesn’t capture the dynamic, multitasking reality of the role.

If you’re a service advisor reading this, you’ll know it requires a unique combination of technical understanding, people skills, and organisational superhero-type prowess.

Calm under pressure, you’re the linchpin who keeps customers informed and technicians focused. For garage owners, it’s essential to appreciate this complexity — and invest accordingly in the right people and training.

Think about it, we spend time trying to make our technicians more e cient with training, tooling and even mapping how far they walk to get tools during a job. Yet sometimes we fail to invest in the very role we rely on to ensure overall e ciency in the first place.

We should not overlook the importance of an accurate job description, costed correctly, with the appropriate parts ordered.

Profit comes as a by-product of a service advisor doing the job right, coupled with giving the customer that personal, smooth and hassle-free experience.

Contrary to common assumptions, a technical background isn’t always necessary to excel in the role. While technical knowledge can help, it’s often more important to employ someone with excellent communication and customer service skills.

After all, you can train someone on systems and technical knowledge, but it’s harder to teach empathy, a sense of organisation, or the ability to connect with customers.

To illustrate how di erent working styles a ect outcomes, let’s look at two hypothetical advisors — ‘Reactive Ronnie’ vs ‘Proactive Penny’.

Reactive Ronnie knows the job inside

and out. Customers like him, the team gets along with him, and he has solid technical knowledge. However, his approach to the role often leaves him overwhelmed.

Ronnie waits until cars arrive to raise jobs and orders parts only when the vehicle is physically in the workshop.

“No point in ordering parts for noshows,” he reasons. While this might sound logical, it causes delays and ine ciencies.

Ronnie doesn’t ask customers detailed questions when taking bookings. Instead, he focuses on filling the diary and during the day he takes on extra work that has not been allocated time to complete.

At the end of the day, Ronnie feels like he’s barely keeping his head above water. Customers have been served, but there’s a growing backlog of estimates, warranty claims, and parts returns. Ronnie leaves work stressed, thinking, this job is always chaos.

Proactive Penny shares Ronnie’s knowledge and experience but takes a di erent approach. For Penny, planning is key.

She ensures bookings are wellorganised and follows up with automated reminders, resulting in fewer no-shows. Penny uses quieter

moments in the day to pre-order parts for upcoming bookings. Occasionally, she might need to return an oil filter for a no-show, but the efficiency gained outweighs this minor inconvenience.

When taking a booking, Penny checks the vehicle’s history. If she notices that a brake fluid change is due, she includes it in the estimate and gains the customer’s authority. This proactive step not only increases sales but also ensures smoother workflow for the technicians and less unwanted surprises for the customer.

By the end of the day, Penny has cleared her tasks and even prepared estimates for customers collecting their vehicles. With no one waiting for her attention, she clocks out feeling in control and satisfied with a great job done.

Difference in outcomes

Ronnie and Penny’s approaches highlight why the service advisor role is so important. A proactive advisor doesn’t just keep the day running smoothly — they add real value to the business.

For garage owners, investing in training and supporting your service advisor can significantly boost efficiency, profitability, and customer satisfaction.

Power of job and customer selection

One area where experienced advisors really shine is in job and customer selection. While it might seem counterintuitive to “turn away” work, this is often a smart business move.

An advisor attuned to the business knows which jobs the team can handle efficiently and to a high standard — and which might cause problems. Similarly, customers with unrealistic expectations or unclear communication can leave a business chasing impossible standards, ultimately leading to poor reviews.

By filtering customers and jobs effectively, a service advisor ensures the business focuses on work it can complete successfully. This not only protects the team’s time and improves morale, but also safeguards the business’s reputation.

Looking ahead

This article has only scratched the surface of the service advisor role. In the next instalment, we’ll go into the world of the more advanced service advisor and how being highly effective in the

role can greatly improve the business’s efficiency and profitability whilst delivering excellent customer service.

If you’re a service advisor, take pride in your role — you are an integral part of the team. If you are a garage owner, remember that great advisors are worth their weight in gold. Support them with a clear process, training, and recognition, and they’ll help take your business to the next level.

For those interested in honing these skills, take a look at the service advisor training programme delivered by me at Technical Topics. It’s designed to equip advisors with the tools they need to excel in this challenging and rewarding role, whatever their background.

Remember, when your service advisor thrives, so does your garage! Visit https://absolutelyautomotive. co.uk/ to contact Jay.

Quieter moments in the day could be used to pre-order parts for upcoming bookings

How the MOT could be key to future of ADAS

As workshops debate the possibility of ADAS calibrations forming part of the MOT testing regime, Repairify Innovations director Martin Brown considers if the development is inevitable

The age-old question of when will advanced driver assistance systems (ADAS) calibrations be included in MOT tests continues to resurface in workshops across the UK. And the short answer is… not anytime soon!

However, change is on the horizon following calls from the Parliamentary Advisory Council for Transport Safety for mandatory checks on these advanced vehicle features, which make it seem inevitable that ADAS checks will eventually become part of the MOT process.

The fact that it is not happening anytime soon means there needs to be a discussion about it because of its positives and negatives.

The positive is that adding tests to the MOT requirements will help enhance safety. But, in so doing this creates a negative in the form of increasing the cost of the MOT, which was capped at £54.85 as of June 2024.

This will then lead us down the path of asking who would be liable to bear the increase. Would it be the driver, who might resist paying an additional cost for an already expensive yearly service, or the service centre that is doing the work? This question is something that is

hard to answer and will take time to resolve.

If and when ADAS calibrations and diagnostics are added to the MOT, service centres will have to equip their staff with the knowledge and skills as well as the tools to perform the work correctly.

This will involve an initial capital outlay in training and technology. However, what must be remembered is that by doing so, it also opens up new avenues of sales for the business and the revenue generated will be an asset to the centre in the short, medium and long term.

In addition to the pluses and minuses relating to this topic, as an industry, we must continue to look to the future as the technology

within vehicles is going to continue to evolve.

This means that regulatory frameworks such as the MOT must keep up with developments by adapting to meet the technological advancements head on. The integration of ADAS checks is not just a technical necessity but a critical step towards ensuring that the benefits of these systems are fully realised by the driver.

It also means that MOTs can play a role in reducing accidents and building public trust in autonomous and semi-autonomous technologies.

In addition, as with the introduction of anything new, it is important that drivers are aware of the changes, and the way this will be

achieved is via campaigns from the government on TV, social media and the internet that highlight why ADAS checks have been added to MOTs and the importance of regular checks and repairs on these systems.

In an era of smarter, more advanced vehicles, the MOT test must evolve to remain relevant and effective.

Incorporating ADAS calibrations will ensure that vehicles on the road are not only roadworthy, but also equipped to deliver the safety features they were designed for.

It’s time to move beyond brakes and tyres and embrace a holistic approach to vehicle safety that reflects the technology of today and tomorrow.

Auto sector reaches technical crossroads

Tom Cash, director of automation parts supplier Foxmere, on how manufacturers can bridge the gap between current capabilities and technological advancements

Not long ago, the automotive industry was criticised for its slow adoption of new technologies.

While 81% of automotive decision-makers said they could better meet business objectives if their organisations made more investments in technology, 78% admitted that their organisations struggled to keep up with the speed of technological innovation.

Globally, auto sales for 2024 were projected to grow modestly compared to 2023. Despite a slower growth rate, sales volumes are expected to exceed 92 million units and mark the highest figures since 2018 — a recent report revealed.

This optimistic forecast reflected an ongoing recovery in the automotive market following previous

downturns, caused by supply chain issues and changing consumer preferences.

However, vehicle production is anticipated to decline slightly as manufacturers work through a faster-than-expected inventory restocking process. This adjustment reflects a response to changing market dynamics and the industry’s ongoing struggle to embrace the technological advancements needed for growth.

Although the industry is catching up, significant challenges remain. For instance, advancements in autonomous vehicle tech have been slower than anticipated, with timelines for widespread adoption pushed back by two to three years.

Plus, the auto industry is experiencing a significant stall in innovation, largely

due to its reliance on legacy technologies like process nodes which are used to create semiconductor devices, particularly integrated circuits (ICs).

As semiconductor technology has advanced, manufacturers have continually developed smaller process nodes in line with Moore’s Law, which suggests that the number of transistors on a chip doubles about every two years.

However, many modern vehicles still use

outdated analogue-based components, some of which date back to PC chips from as far as 2005.

Yet many modern vehicles feature autonomous driving functions and enhanced infotainment systems, which require advanced computing and more powerful and efficient semiconductor chips.

As the supply of these older components diminishes, manufacturers face increasing lead times and shortages. Research indicates that there could be a supply deficit of nearly 30% for ICs built on legacy nodes compared to current demand, with this shortage potentially extending through 2026.

But it’s not all doom and gloom in the sector. The industry is adapting to many of the innovations that AI is bringing to the table.

In design, automotive engineers and designers are benefitting from a range of AI-powered tools, many from Autodesk AI.

For example, Fusion’s generative design platform can quickly generate thousands of manufacturingready designs based on preset parameters.

AI tools can also automate tasks like transforming 3D models into precise 2D drawings and create toolpaths using CloudNC CAM Assist.

Taking the alternative route

PHINIA chief technology officer Todd Anderson looks at the role of alternative fuels in the clean energy transition — and how the aftermarket provides key support by keeping existing vehicles on the road longer

The road to netzero isn’t a singlelane highway, and engines powered by carbon neutral and carbon free alternative fuels like hydrogen and ethanol are critical routes running alongside EVs, especially in applications where EVs face practical limitations.

However, realising the full potential of these fuels requires addressing critical infrastructure challenges — a task that demands collaborative efforts similar to those driving the development of EVs.

The journey toward net-zero emissions is far from uniform — it varies dramatically across regions and is shaped by local economic, regulatory, environmental, and infrastructural realities.

A prime example is the

push for low-cost EVs. While this strategy works within China’s robust policy framework and expanding EV infrastructure, it sets off a ripple effect in neighbouring regions like southeast Asia, where the story is quite different.

Southeast Asia often imports used Chinese vehicles once they reach about five years old. While this trend provides affordable transportation options for these markets, it also raises a critical question: how will these countries manage the growing influx of EVs when their power grids are neither equipped to support widespread electrification nor likely to be upgraded to that level in the foreseeable future?

For such regions, the focus must shift toward viable alternatives. Biofuels and

solutions, leveraging existing infrastructure and reducing emissions without requiring a complete overhaul of energy systems.

The potential of alternative fuels is undeniable, but the road ahead is not without obstacles, with underdeveloped infrastructure blocking progress. Hydrogen refuelling stations and ethanol distribution networks require significant investment, much like the charging networks which are critical to developing market adoption of EVs.

Even with progress in infrastructure, alternative fuels like hydrogen face persistent misconceptions that could slow their adoption. Safety, for example, remains a top concern. However, modern safety standards and technological understanding ensure that hydrogen can be used and transported securely, just as it has been in industrial applications for

The automotive industry is navigating a complex regulatory landscape, with varying emissions standards across regions. Meeting these

Todd Anderson

requirements while delivering practical solutions requires a balanced approach. This is where the aftermarket sector plays a pivotal role.

By keeping existing vehicles on the road longer and optimising their efficiency with quality parts, we can reduce the carbon cost associated with manufacturing new vehicles.

At PHINIA, we are committed to driving innovation in alternative fuels. From hydrogenpowered vehicles to ethanol engines, our initiatives reflect a deep belief in the power of practical, incremental progress.

The clean energy transition isn’t a sprint — it’s a marathon. By embracing a diverse range of solutions, we can advance a sustainable future with the urgency required for decarbonisation goals. After all, the road to net zero is paved not with perfection, but with progress.

Gearing up for a transformative year

The rise in tech-driven vehicle systems and EV sales will continue in 2025, but as drivers keep traditional ICE vehicles longer, there will be sustained demand for garages and repair shops, says FixMyCar CCO Marc Russell

As we enter 2025, the UK automotive market finds itself at a crossroads — facing both opportunities and challenges. While last year closed with betterthan-expected numbers, the industry is still catching up. New car registrations remain nearly 12% below pre-pandemic averages, reminding us that the road to recovery is far from smooth.

This comes at a time of significant change: the global shift toward EVs, affordability concerns, supply chain disruptions, and the growing importance of predictive maintenance and repair technologies in an increasingly digital world.

The industry’s focus is no longer just on selling cars — it’s about keeping them running efficiently, safely, and sustainably. As the market moves toward cleaner technologies, the repair and maintenance sector is also adapting.

Momentum toward EVs will continue this year. Global EV sales are projected to reach 26 million by 2030, accounting for 28% of all new vehicle sales, while major automotive manufacturers are investing heavily in electrification and autonomous vehicles.

The UK’s automotive landscape will see a further

Despite the rise in AI, demand for traditional garage services will continue

shift towards battery electric vehicles, plug-in hybrids, and hydrogen-powered models. However, the challenges for UK consumers remain: the availability of affordable models and the infrastructure to support them. Despite growth in charging networks, many EV owners still face range stress, inconsistent charging options, and higher costs associated with transitioning to electric.

Meanwhile, the automotive industry is undergoing a revolution in vehicle servicing through data-driven maintenance.

As connected car technologies evolve, predictive maintenance is transforming the automotive repair market. New vehicles are now equipped with advanced sensors and telematics systems that provide real-time diagnostics and predictive insights. AI-powered systems can analyse sensor data to predict component failures

before they happen, enabling timely interventions.

This trend is supported by substantial investments, such as the EU’s €500 million (£415 million) investment in connected and automated mobility research from 2021 to 2027. This technologydriven approach will be crucial for improving vehicle reliability, safety, and efficiency. It also shifts the dynamic between service providers and vehicle owners.

As sustainability becomes a priority, and consumers seek more flexible transportation options, subscription models, shared mobility services, and vehicle leasing are growing in popularity, especially among younger drivers.

This shift toward access over ownership will influence vehicle design and manufacturing this year.

Automakers will need to consider new business models, such as offering vehicles as part of mobilityas-a-service (MaaS)

platforms, which provide users with greater flexibility to use vehicles as needed, without the long-term commitment of ownership.

Moreover, consumer demand for flexibility is extending beyond vehicle ownership and into vehicle servicing. Mobile repair services, digital-first customer engagement, and online platforms will become essential to automotive services.

The increasing reliance on digital channels will require automotive businesses to adapt to a tech-savvy customer base offering seamless and efficient services.

While EV adoption is increasing, many UK consumers are struggling with the affordability of new cars. Vehicle prices have risen faster than wages and interest rates still high. As a result, many buyers are turning to the used car market — a trend that’s unlikely to slow down anytime soon.

The UK’s used-car market improved by 4.3% between last July and September, as drivers continue to look towards older cars for their next vehicle purchase.

For the automotive repair industry, this shift presents a significant opportunity. Older cars require more frequent maintenance and repairs.

LGet revved up to join us in the fast lane…

Industry leaders set the pace for the race to excellence as they sign up to support Aftermarket’s search for the UK’s garage champions of 2025

eading lights in the automotive sector are already lining up behind the latest search to find our industry champions with this year’s launch of Top Technician, Top Garage — and the inaugural Top Apprentice.

LKQ Euro Car Parts will again be backing the competitions as Full Event Partner and Delphi is also returning, marking its fourth consecutive year of collaboration.

Meanwhile JLM UK has confirmed its support as a sponsor for the competitions — and we are also delighted to announce that Colin Denton, star of TV’s Classic Car Garage and chief executive of the North London Garages Group Training Association, is to be the head judge for Top Apprentice.

Denton will also be guest speaker for the contest. He said he was delighted to be o ered the opportunity to participate in Top Apprentice, which will reward technical excellence and support the growth of the next generation of Top Technicians in the independent garage sector.

“As a former motor vehicle apprentice, I can appreciate the hard work and dedication each apprentice must show if they want to become a qualified motor vehicle technician,” he said.

“The rewards can also be high. Government research shows an apprentice will earn £100,000 more in their working life than the average worker.

“These figures are staggering, and the apprentice incurs no debt because the majority of apprenticeships are fully government funded.

“This initiative is the first of its kind and I’m thrilled to be involved!”

LKQ chief executive Kevan Wooden has also welcomed an expansion of the competitions this year to find the UK’s Top Apprentice.

“We’re proud to support the Top Technician and Top Garage competition, which shines a light on the people and businesses who are driving the industry forward,” Wooden said.

“Championing emerging talent through the new Top Apprentice initiative is also a great way to attract and retain young people in the industry, while developing its future leaders.”

The Delphi Academy in Warwick will once again serve as the host for Finals Day on November 15, ensuring that competitors benefit from a space equipped with cutting-edge tools and resources, designed to meet the high technical demands of the competition.

Commenting on the ongoing partnership, Luke Garratt, technical services manager at Delphi, said: “As a Global Parts Manufacturer, supporting and engaging the end user of products in a meaningful way can be tricky, especially as a technician’s time in the workshop is extremely valuable. For Delphi, sponsoring and hosting the

competitions is about much more than just putting our name to an event for publicity and exposure.

“We want to actively engage with technicians, continually showing that we support their ongoing skills development and dedication to the industry. By providing the perfect environment for the competition to take place and our technical resource to assist with the technical faults and judging process, we look to become a part of the technician’s thought process.

“Delphi proudly supports the Aftermarket Top Tech & Garage competition due to its high standards and the fiercely competitive yet supportive nature of the event. This competition not only highlights the exceptional skills of technicians but also promotes an environment of continuous improvement and professional growth.

We firmly believe in recognising and enhancing the expertise and dedication that drive our industry forward.”

Managing director of JLM UK, Mike Schlup, said: “We were delighted to sponsor the 2024 awards and it was an honour to be involved with so many top technicians and garages.

“It was a no brainer for us to extend our support for 2025 and we wish all the participants the best of luck this year.”

Entries are already open for all three contests. To find out more, see the facing page.

To to fill

UFI spotlights aftermarket range

UFI Filters has said a major expansion of its product range over the past year underlines its commitment to the heavy-duty aftermarket.

The company announced 78 additions to its heavy-duty filter ranges in 2024, 67 of which were for the o -road sector and the remainder for

the truck and bus markets.

They included five new oil filters, eight fuel filters, seven air filters, six cabin filters for o -road, 51 hydraulic circuit oil filters and one water filter for trucks. The heavyduty aftermarket range now comprises more than 1,400 part numbers for on- and oroad use.

Imexpart to launch NOX sensors range

Imexpart is to introduce its EM SensorSync range of NOX sensors in the new year, following last summer’s launch of the firm’s AUTOCOMM programme.

IMEX managing director Martin Butterworth said the new sensors, which will have a three-year warranty,

www.ufifilters.com/en/tag/ufi-aftermarket/ www.imexpart.com

are designed to meet the high standards of motor factors and to support their customer base.

“Our goal is to help factors thrive by providing seamless tools and resources that enhance their ability to serve their customers with confidence.”

New Luxus branding from ISN Garage Assist

Hofmann Megaplan tyre changers, traditionally produced under licence by Giuliano Automotive, have received direct development from the UK equipment experts.

With this in mind, ISN Garage Assist has rebranded the original ‘megamount’ series under the Luxus product name.

ISN Garage Assist’s James Boon, who created the Luxus concept, said: “We are so confident in the quality and reliability of the product Giuliano manufacture for us and have such a direct influence on the

development and design, it made complete sense to integrate the tyre changers into that flagship category”.

https://www.garage-assist.com/

BM Catalysts’ products boost

BM Catalysts has released 21 new part numbers designed to expand its coverage across a broad range of vehicle applications.

They include diesel particulate filters, gasoline particulate filters, catalytic converters, two pipes

www.bmcatalysts.co.uk

and two pressure pipes, collectively o ering coverage for over 7.9 million vehicles in the UK and wider European markets.

Among the applications covered are 109 Euro 6 fitments, representing around three million vehicles.

FAI reveals latest range expansion

FAI Automotive has launched its latest range expansion, with the addition of 13 new references.

Including two new bare cylinder heads, one inlet camshaft, one complete cylinder head, one conversion set, two rocker arms, four new timing chain kits and two new

https://faiauto.com

valve covers.

The brand’s new-to-range is part of its commitment to offering the market a wide range of parts to cover the growing vehicle parc.

FAI’s new references are all available on AutoDoc and are in stock, ready for immediate dispatch.

Game-changing digital system

ADAS 2 has been introduced as a real gamechanger by ISN Garage Assist and is available as an upgrade on existing digital ADAS machines supplied by the firm.

ADAS 2 makes set-up and operation faster and easier than ever and uses Bluetooth technology to communicate the

laser-generated distance measurements to the control tablet on the calibration rig.

Screen height is also precisely computer controlled. We also offer a ‘Remote Pro’ option, allowing direct access to the latest manufacturer data.

Photo shows Hofmann Megaplan Digital ADAS Unit in operation.

UniClutch engaging technicians

Clutch Industries says its UniClutch innovation is providing the aftermarket with a groundbreaking system that benefits drivers and technicians alike.

UniClutch has a modular dualcore technology, increasing torque capacity while maintaining drivability.

With its integrated flywheel friction surface and patented Flex Fit System, UniClutch ensures compatibility with a wide range of vehicles, allowing for quick, hasslefree installation.

www.uniclutch.com

UniClutch is exclusively distributed in the UK via Alliance Automotive Group and NAPA Auto Parts stores.

Auto3iii driving AI into workshops

An AI-supported vehicle damage detection tool that allows technicians to compare car defects and vehicle damage from millions of vehicles worldwide — to aid their diagnoses and repairs on vehicles — is being introduced to workshops in the UK by Auto3iii.

The garage management specialist said workshops now have access to images of defects and damage from

millions of vehicles through its ‘large language model’.

Auto3iii’s ‘Intelligent Technician’ app enables technicians to perform customised vehicle health checks or services on vehicles, capturing photos, videos, measurements, and notes while they work.

https://www.garage-assist.com/ https://auto3iii.com

Nissan gets Hella Gutmann’s CSM coverage

Nissan is the latest vehicle manufacturer to receive cyber security management (CSM) coverage through mega macs diagnostic devices from Hella Gutmann.

The carmaker has been included as part of the version 76 software update, which is available to

garages from this month.

Hella Gutmann now offers CSM coverage across 21 vehicle manufacturers, providing mega macs users with access to restricted functions and the invaluable added benefit of data at no additional cost to their standard software licence.

https://www.hella.com/techworld/uk/

Snap-on unveils APOLLO+ diagnostic tool

Snap-on has unveiled its new diagnostic tool, APOLLO+.

Fast-Track troubleshooting saves time with every code by providing filtered information specific to the vehicle you’re working on.

Features of the APOLLO+ of benefit to the garage environment include a 10”

https://bit.ly/4fUOzn9

colour touchscreen display for improved readability indoors or out.

The device also comes with comprehensive and detailed functional tests, OEMspecific scanner coverage for more than 40 makes and more than 100 vehicle systems, as well as access to US and Australian coverage.

New LCV shock absorbers from febi

The new range of hydraulic and gas-filled shock absorbers for LCVs from febi provide a perfect repair solution for drivers, fleet managers, workshops and DIY-ers.

Over 120 new articles specifically for LCVs are being added to the brand’s portfolio. Every suspension component from febi, one of three product brands under the umbrella of the bilstein group, is o ered in OEmatching quality and comes with a three-year manufacturer’s guarantee.

The range will be available in January. Speak to your local bilstein group representative to find out more or see the bilstein group partsfinder.

GSF updates DriveTec door mirrors range

GSF Car Parts has launched a new range of OE quality door mirror units under its DriveTec brand.

The range covers the most common car, 22 passenger carrying vehicle and 27 light commercial vehicle applications. Both manual and electrically operated models are available including heated variants.

All of the range has a 24-month / 24,000-mile warranty.

The DriveTec range covers braking, batteries, wheel bearings, suspension and workshop consumables with an expanding range that also includes brake calipers, starter motors and alternators. Contact your local GSF branch for details.

3-5 June 2025 NEC, Birmingham

Only 15% of stands remaining

The event presents a unique opportunity to showcase your brand, products and services to over 15,000 automotive professionals. Attendees include garages, motor factors, bodyshops, retailers, dealerships, and detailers—all at the UK’s largest automotive aftermarket trade exhibition.

Book your stand today!

Confirmed Exhibitors Include:

Battery research to supercharge workshops

Wherever a business might fit within the independent service and repair sector, understanding the shifting sands of any product or product group is important.

As the UK’s largest battery distributor, Ecobat Battery is in a particularly strong position to observe the developments, identify the trends and subsequently advise the sector of the direction of travel, when it comes to the 12V battery market.

Understanding the trends helps workshops to know what they are likely to face on a daily basis, which in turn ensures that workshops can correctly address the needs of their customers, as they bring their vehicles in for service or repair.

Historically, up to and even following, the vehicle manufacturers’ (VM) widespread adoption of start/ stop technology, traditional SLI (starter, ignition and lights) batteries were the prominent replacement throughout the aftermarket.

However, in order to give customers a degree of purchasing choice, many workshops would generally provide differentiation to their offerings through a ‘good, better, best’ option.

Although the VM commitment to start/stop systems prompted a change in the technology provided by the battery manufacturers, who moved away from SLI and over to AGM (absorbent glass mat) and then EFB (enhanced flooded battery),

this change wasn’t reflected in the replacement market for several years.

In 2016, just 2% of Ecobat Battery’s sales were AGM/ EFB, but by 2022 it was nearly one quarter, with a comparable decline in SLI sales.

Two years on and the migration to AGM/EFB batteries continued, cemented all the more as start/stop technology is now fitted to almost every vehicle still incorporating a combustion engine.

Ecobat Battery sales data confirms the reality of this trend as the present split between SLI and AGM/ EFB is now 64%/36% and, when combined with vehicle application data, the migration rate looks to be accelerating. It is likely that the battery sales will be split 50-50 possibly as early as the end of 2025.

What this comparison does not convey, however, is the impact that the shift in technology has had in terms of the life expectancy of these batteries, which are considerably more robust that their SLI cousins. But the efficiency of smart charging systems cannot be overlooked.

Rather than simply delivering constant charge solely dependent on the speed of the alternator, these modern systems constantly monitor the condition of the battery through the battery management system, intelligent battery sensor and the electronic control unit, to regulate the alternator.

As a combined result,

the evidence suggests that generally, they are lasting 3050% longer than a traditional SLI battery, which points to a decline in overall replacement battery volumes.

However, the reduction in quantity is somewhat mitigated by the higher average price of AGM/EFB batteries, so revenue is unlikely to drop to the same extent.

As well as the useful insight that analysing the data gives those selling batteries, another important aspect of the research is to highlight the importance of fitting a replacement of the correct technology for the application.

For workshops, this essential requirement is likely to supersede the good, better, best model, with an appropriate technology – SLI, EFB or AGM – model, which is something reflected in original equipment supplier VARTA’s recent decision to dispense with its Black, Blue and Silver hierarchy, in favour of simply offering SLI, EFB or AGM batteries.

It is also important to continue to stress the need for ongoing battery testing for each vehicle that visits the workshop. Not only does this

allow the workshop to share the condition of the battery with customers, it builds credibility and is likely to aid customer loyalty, leading to new battery sales.

Ecobat Battery also stresses the need to maintain the correct voltage during extensive periods of troubleshooting so technicians can correctly identify the underlying fault. When carrying out prolonged diagnosis, for example, which due to the complex electronic systems present in the modern vehicle is not unusual, the vehicle’s control units and other electrical equipment can discharge the battery to such an extent that the on-board system voltage falls below the permissible voltage limit of the control units. A corresponding entry is then made in the fault memory, and data can be lost.

However, using a battery charger with a supply feed function provides an easy and straightforward way to avoid potential misdiagnosis, as well as wasted time and effort.

Visit https://www. ecobatbattery.com/ applications/cars-vans/ for details.

Bullish battery giant Banner expands range

The Energy Solutions business unit of European OE battery manufacturer Banner has expanded its portfolio with the introduction of its Traction Bull High Performance product.

Banner said the battery has been specially developed for demanding applications, o ering higher capacities and longer runtimes together with impressive robustness and speed when charging.

Banner Group head of sales and marketing Franz Märzinger said: “With the market launch of the Traction Bull High Performance battery, we are once again positioning ourselves as a pioneer for high-quality traction batteries in demanding applications.

The battery is the ideal powerhouse for applications such as forklift trucks and mini forklifts in motor factor distribution and logistics centres, where reliability and performance are crucial.

Traction Bull o ers a significant increase in performance compared to conventional wet batteries, Märzinger said.

With higher capacities,

longer runtimes, and the ability to load faster, it’s the optimal choice for businesses that need maximum e ciency and productivity. Especially in intensive operating environments such as multi-shift operations, tractor applications, narrowaisle applications and seasonal peak demands, this high-performance battery unfolds its full performance.

The battery can withstand

turn extends the life of the battery.

The battery can be charged from 20% to 100% of its capacity in just four hours. Thanks to the fast-charging capability and reduced operating temperature, the cool-down time after

the harshest conditions, while its high energy density and excellent discharge performance ensures there is always enough energy available, even in heavy-duty applications.

Traction Bull’s integrated carbon nanotube technology significantly increases charge absorption, which enables short-term charging while reducing internal resistance. This combination ensures improved energy e ciency and reduces the operating temperature, which in

charging is also shortened, so that in many cases there is no need to purchase a second battery – which means significant cost savings.

Meanwhile, lead acid battery giant Banner said in December it was flying the flag in the Welsh valleys to drive home its developing association with TTB (Truck Trailer & Bus Components) — a leading independent commercial vehicle factor in the region.

Set to become a familiar

sight amongst owneroperators, garages and workshop customers in and around Bridgend and Cross Keys, the new co-branded van wrap features Banner’s iconic ‘Wall Street’ bull and the familiar branding of TTB. Indeed, the design for the van wrap was developed by Richard Williams, the son of founder and owner, Mark.

Mark said: “The overall design that Rich has come up with is a clever fusion of both the TTB and Banner branding. The end result is very striking, modern and dynamic.

“This is the first van wrap that we’ve been involved in with Banner and the Citroën Berlingo is already proving to be a talking point amongst many of our customers.”

Renowned for providing a fast and e cient delivery service of the availability of more than one million individual products, the latest Banner-branded van joins TTB’s existing delivery fleet.

Mark added: “We enjoy a very successful working relationship with Banner as they are an accomplished and widely recognised OE supplier of both CV and plant lead acid batteries.

“The van wrap serves to underline how strong our association is with them. They o er an extensive product range that is unquestionably of the highest quality, which is manifested by extremely low warranty returns.”

Franz Märzinger

Cool tech solution for battery repairs

Independent garages are looking to take on more ambitious and profitable EV and hybrid jobs, and Valeo is supporting them by becoming first-to-market with a range of chillers.

This key component can be found within many EV/hybrid thermal management systems and is used to help keep lithium ion batteries cool. Skills are a key issue when it comes to EVs, but so is parts supply. While the Institute of the Motor Industry predicts a shortfall of 3,000 EV-qualified technicians by 2031, finding them will not be the only problem.

Garages that want to capitalise on the growing EV/hybrid segment will also need access to a wide range of new parts for new jobs.

Andy Swann, MD at Valeo Service UK, said: “Providing key components such as the chiller means independent garages can confidently diversify into high-value

EV and hybrid battery system repairs.

The first part in Valeo’s chiller range to be released is an OE reference produced by Valeo for the Volkswagen ID3, which is available now.

This will be followed in early 2025 by another four references. These will cover further VAG vehicles, as well as Hyundai and KIA. Two of the references are also OE from Valeo, and will cater for Hyundai’s Tucson Plug-in Prime, and the KIA Niro EV EX Premium.

EV and hybrid thermal management systems play a crucial role in maintaining batteries, keeping them running at the optimum level, and ultimately preventing thermal runaway, which could destroy the battery and ultimately the whole vehicle.

The chiller regulates the temperature of coolant before it enters the battery, which helps to prevent heat damage. However, coolant can oxidise if left in the system for too long, which will corrode

the chiller. This will ultimately require replacement. Debris can also block the chiller, which reduces its performance.

The chiller will be connected to the A/C loop and its modular plate design makes it ideal for many vehicle types, from hybrids to battery electric vehicles.

Swann said: “EV and hybrid battery repairs will be among the main growth areas for garages over the next few years.

“Technicians within independent workshops are learning new skills to take on this burgeoning opportunity, but they need access to components too, such as the chiller.”

Visit www.valeoservice.co.uk for more information on Valeo’s products and services.

Hoppecke workshop focuses on safety

Battery giant Hoppecke teamed up with Briggs Equipment, a specialist in forklift trucks and other materials handling equipment, for its latest battery safety workshop at an event for Rolls Royce in Derby.

Hoppecke said while safety is a priority at all times, not all logistics businesses carry out maintenance themselves. However, it is important that warehouse operatives appreciate that issues can arise.

Going about battery maintenance the right way is crucial, the European battery manufacturer said.

It saves businesses time and money, projected battery lifecycles can be achieved and fleets can enjoy optimal battery performance. In turn, this boosts material handling equipment performance.

Most importantly, correct battery maintenance prevents accidents and adhering to best practice keeps warehouse workers safe.

Hoppecke’s workshops include a focus on the proper handling, storage and use of batteries. Getting it right significantly reduces potential hazards and mitigates the risk of overheating, leakage and even explosions, the firm said.

Deploying the correct chargers for batteries is also key as appropriate charging avoids damage and workshop

training includes guidance on charging procedures.

Topping was another key topic at the battery safety workshop. Although Rolls Royce warehouse operatives do not do it, they needed to understand what is involved, Hoppecke said.

“We addressed types of battery filling systems and the use of topping equipment. The sessions emphasised the importance of wearing personal protective equipment. We also highlighted why adequate ventilation is crucial.”

Additionally, the workshop looked at how to inspect batteries and identify faults. The company gave advice on cleaning, checking fluid levels and neutralising acid spills. The importance of reporting defects was also emphasised.

Hoppecke also offers online training. Visit https://bit.ly/4j8n64r for details on workshop best practice videos and advice on battery maintenance.

Photo:

Schaeffler tackles BMW engine vibration issue

Technicians facing engine noise and vibration problems on BMW diesel engines are being urged by Schaeffler’s REPXPERTs to check the solid pulley on the front-end auxiliary drive (FEAD) system, and to replace it with an INA overrunning alternator pulley (OAP) where possible.

The FEAD system provides power to an increasing number of engine functions, with each driven function adding extra strain on the belt system. Workshops have reported seeing BMWs displaying the symptoms of this strain in increasing numbers.

Alistair Mason, technical

services manager at Schaeffler REPXPERT, said:

“Engine designers are relying on increasingly complex auxiliary belt systems to provide power to critical components,

“Unfortunately, a solid alternator pulley will not absorb the constant rotational irregularities coming from the engine, or sufficiently prevent them either. This is especially true in diesel engines.

“Ultimately these vibrations can damage the entire drive system, creating noise and vibrations that can be heard and felt by the driver.”

The problem can be fixed by upgrading the FEAD system to include an INA OAP. This is

a particularly suitable option for BMW diesel engine cars manufactured between 2004 and 2011.

Even though it is not the originally fitted component, significant improvement can be made by swapping out the original solid pulley for an INA OAP, Mason said.

“This will smoothly disengage the FEAD from the rotational irregularities,

Drive to expand energy efficiency

Nissens Automotive is committed to ensuring the independent service and repair industry has access to the replacement parts it needs today, as well as those it will require in the future — despite its ongoing programme to develop premium quality components required for new energy vehicles including hybrid and battery electric.

Alongside the replacement parts for advanced heat pumps offered for air conditioning systems of the latest NEVs, Nissens has a throttle body range, which is thoroughly designed, developed, manufactured and tested to the firm’s highest genuine quality standard, and is part of its expanding engine efficiency programme.

As garage professionals will know, the throttle body is part of the engine’s air intake system, sitting between the air filter and the intake manifold. Its task is to adjust the airflow to the engine as the accelerator is used by the driver. It generally includes sensors or valves to ensure its precise control and, in some models, connects to a vacuum line or coolant circuit for its temperature control.

Pushing the accelerator rotates the throttle plate,

allowing the intake air through, with the vehicle’s ECU and MAF sensors subsequently adjusting the fuel injection system, to ensure the ideal air/ fuel mix is delivered into the combustion chamber to provide optimal engine performance and efficiency.

Nissens throttle body range, developed and tested for excellent performance and long, trouble-free operation, is thoroughly assessed through a series of

rendering the engine quieter and improving drivability.”

Just three INA OAP references cover BMW’s 1, 3, 5, 6 and 7 Series passenger cars, as well as the X1, X3 and X5 equipped with the 1.6 and 2.0 M47 and N47 diesel engines, and the six cylinder 2.5 and 3.0 M57 and N57 diesel engines.

Visit www.repxpert.co.uk for more information.

functional, high temperature endurance, durability, load and corrosion tests.

The range encompasses ‘first fit’ products that include the necessary seals, gaskets and clips to ensure their easy and secure installation.

In addition to these installation related advantages comes valuable technical support, but wholesalers supplying the Nissens throttle body range benefit too. This is because it is optimised to cover a wide variety of models to ensure effective car parc coverage.

The entire Nissens engine efficiency programme caters for 9,000 OE numbers and also includes turbos, intercoolers, EGR valves, modules and coolers and is supported with comprehensive vehicle data.

Takeover deal boost for critical parts market

Antifriction Components, one of the UK’s leading distributors of bearings and power transmission products, has acquired Scotland’s leading independent distributor, Scots Bearings, in a seven-figure deal.

The combined business will be the largest specialist distributor of critical moving parts in Scotland, with seven sites across the country. Scots Bearings’ founder David Jackson will continue in his role as MD.

Founded in 1986, Scots Bearings employs 60 staff at its Aberdeen HQ and its sites in Glasgow, Dundee, Inverness and Irvine.

The firm offers an extensive range of industrial products including bearings, lubricants, electric motors, belts and drives and provides a repair service for gearboxes. The company will continue to operate under its existing name alongside Antifriction’s existing sites in Edinburgh and Inverness.

Antifriction Components, which is based in Bristol, now has 19 sites across the UK. Established in 1976, it is now part of Gruppo Bianchi — one of Europe’s largest specialist distributors

of power transmission, linear motion, fluid power systems and components.

The acquisition demonstrates the group’s continued confidence in the British market and the potential for the Antifriction team to unlock growth opportunities.

Antifriction MD Andrew Fleming said: “We look forward to working closely with our new colleagues in Scots Bearings.

“David and his team have built a successful business and a loyal customer base due to their commitment to providing an excellent service, which we are looking forward to continuing.

“Scotland’s a vibrant and important market for us and this deal will make us the most significant specialist distributor of critical moving parts north of the border. It will also give the Scots Bearings team access to Antifriction’s

Melett urges technicians to think ‘turbo’ this

winter

The aftermarket brand for precision engineered turbochargers and parts, Melett, is urging technicians to stay on top of turbo maintenance this winter and has offered best practice tips to help customers prolong the life of their turbo, as temperatures plummet.

Lubrication is a key element to ensuring a turbocharger is doing its job correctly. Therefore, it is essential to check that a vehicle’s oil is the correct grade.

Melett said when fitting a replacement turbo, it is important that the oil system has been primed and is in full working order. If this is not the case, it can lead to premature failure.

Many turbo-related issues are simply

in-depth training programmes and enable their customers to benefit from our established relationships with renowned manufacturers.”

David Jackson said: “As we enter this new chapter in our business history, we are very positive and excited about the opportunities it holds – not only for Scots Bearings, but for our clients as well.

“The consolidated business will be the leading bearing and power transmission supplier in Scotland. With Antifriction and Gruppo Bianchi’s vast knowledge and stock holding, we will be able to offer the best service available in the maintenance and repairs marketplace and the widest range of products.”

Gruppo Bianchi president and CEO Alberto Bianchi said the acquisition meant the UK is now the group’s second largest market in continental Europe, with turnover exceeding £50 million.

“Our group is relentlessly working to make industry more profitable by providing customers with the best engineered worldwide production of bearings, power transmission, pneumatic, automation and related services.”

down to neglect, and with more than a third of drivers expected to skip servicing their vehicle in a poll taken in 2022, Melett is advising technicians to not only encourage regular servicing, but also to ensure the vehicle’s oil and oil filter is checked and replaced to protect the turbo from damage cause by contamination.

Another top tip for motorists is to adapt their driving habits during the colder weather, especially if the vehicle has not been run for long periods. Simple changes such as waiting a few minutes before driving at high revs to

allow the engine to warm and oil to flow through the turbocharger.

This prevents damage to components within the turbocharger. By avoiding revving the engine, unnecessary stress on the turbo is avoided.

Visit www.melett.com/technical for more turbo tips and helpful videos.

Digital Guide

High-performance range on show for aftersales market

Zeller+Gmelin showcased a range of high-quality lubricants at the AutoZum in Salzburg in January, with the focus on engine oils, gear oils, additives and lubricating greases that have been specially developed for the needs of the automotive aftersales market.

Whether engine and transmission oils, axle greases or brake fluids, the Divinol range covers a spectrum of applications and meets the requirements of modern car repair shops.

The range is complemented by cleaning, protection and care products that make everyday garage business easier and keep vehicles reliably in good condition.

Andreas Krapf, product manager for automotive/special vehicle products at Zeller+Gmelin said: “We create solutions that are designed for longevity, maximum performance and sustainability. In this way, we address the expectations of vehicle manufacturers as well as the needs of car repair shops and fleet managers.”

Innovative

To meet the increasing demands of modern commercial vehicles, Zeller+Gmelin has presented the highperformance engine oil Divinol Multimax

LS-FE 5W30.

The company said the innovative lowSAPS formulation effectively protects exhaust aftertreatment systems and contributes to extended maintenance intervals by reducing deposits.

Divinol division aftermarket sales manager Marc Schurr said the product combines resource conservation with efficient long-term operation.

“It lowers fuel costs and reduces emissions, which is a win for fleets and the environment at the same time.”

Schurr said the oil, developed for current engine generations, meets the high requirements of vehicles such as Mercedes-Benz trucks with OM470 and OM471-FE1 engines as well as Volvo models that comply with the VDS-5 standard.

Formulation

In addition to proven transmission oils, the company has unveiled its Divinol Multi-Axle LS 80W90 — a limited-slip axle transmission oil specially developed for self-locking differentials and hypoidtoothed axle drives.

It meets the highest performance standards, is backwards compatible with common manufacturer standards and is ideal for use in construction and

agricultural vehicles as well as in the logistics industry.

Krapf added: “The long-term stable formulation and the excellent wear protection ensure reliable performance, even under extreme conditions.”

Also on show in Salzburg was the Divinol Premium additive range, designed to complement the automotive portfolio with solutions for cleaning, protecting and improving the performance of vehicle components.

Fuel additives such as Divinol System Cleaner Diesel clean the entire fuel system, improve engine running and reduce consumption, Krapf said.

Meanwhile cleaning additives such as Divinol System Cleaner Motor remove deposits in the oil circuit and contribute to long-term engine performance, while sealants such as Divinol Leak Stop Radiator prevent coolant losses due to small leaks and provide long-term protection for the radiator.

Visit https://zeller-gmelin.de/en/ for updates on all products.

Motul gears up for motorsport partnership

Motul has agreed to supply oils and lubricants to Formula Woman, as well as being one of their key partners for the FW Nations Cup that was held at the Dubai Autodrome in December.

The vehicles used by Formula Woman were the Radical SR3 sports racing cars.

Motul oils are renowned for their superior performance in extreme conditions, making them a widespread choice for motorsports and highperformance vehicles. The brand offers excellent engine protection, thermal stability, and reduced friction.

Motul’s additives reduce fuel consumption and pollutant emissions.

They provide corrosion protection, stable lubrication and temperature resistance, therefore reducing wear.

Motul general manager for the UK and Ireland Callum Goodland said: “I, along with my colleagues at Motul, were motivated with the initiative and goals of Formula Woman. The aims to discover, nurture and develop

female motorsport talent from a global community of more than 10,000 participants from over 90 countries is unique and inspiring and something we were very keen on being involved with.”

Goodland said Motul is now discussing with Formula Woman how best both brands can work together to help promotion and awareness of their partnership into the future.

Formula Woman’s CEO and founder Graeme Glew said: “We want significant and respected brands to be associated with us and Motul definitely ticks those boxes.”

Visit www.motul.com for details of Motul’s products and partnerships.

www.ukla-vls.org.uk

Additive for Diesel Particulate Filters

NEW PatFluid® Bag Range

Seven new DPF Additive Bags available now.

• PatFluid Bag range designed specifically for vehicles with flexible pouch DPF additive dosing systems.

• The new Bag range is pre-filled with PatFluid additive ensuring easy and quick replacement.

• This complements our current offering of the PatFluid 1L, 5L and Transfer Kits for vehicles with tank reservoirs.

• Aids DPF regeneration by lowering the combustion temperature of soot trapped in the filter.

• Quality product sold for over fourteen years.

• Cost-effective & highly reliable.

For more info, please see our website, or contact us.

Verification of Lubricant

Specifications is an independent trade body here to protect you by investigating performance claims made on lubricant products so that you and your customers can be assured that the oils you use are what they say and can do what is claimed.

If you have concerns about a lubricant, report them to us at 01442 875922 or admin@ukla-vls.org.uk

Morris launches Versimax and puts training in the spotlight

Morris Lubricants has launched a new heavyduty diesel engine oil, Versimax HD15 5W-30, that holds the latest Volvo VDS-5 specification approval along with several other OEMs.

Shrewsbury-based Morris said the move marked a step change in Volvo’s approach to improving engine efficiency and reducing emissions.

Versimax HD15 5W-30 maximises fuel efficiency potential by producing a thin strong oil film whilst under load, which in turn reduces energy losses and CO2 output.

The oil also has Renault RLD-5 and Mack EOS-5 approvals and has the following performance levels API FA-4/SN, JASO DH-2, Daimler DTFR 15C130, Cummins CES 20087 and

Detroit Diesel DFS 93K223.

Meanwhile, Morris has been teaching students in the West Midlands about the different functions of oils and lubricants — and the importance of only using quality products that meet the correct vehicle manufacturer specifications.

Morris technology manager Adrian Hill hosted a training seminar in December for a group of level 2 automotive learners from Wolverhampton College in the Morris factory in Shrewsbury.

As well as learning about the history of the company and touring the site, the students took part in a detailed training session.

The tour covered how raw materials including base oils and additives arrive on site and are stored, the production facility to understand how the blending

Duckhams’ founder ‘revived’ to mark 125 years of

Duckhams has turned to AI to bring its founder, Alexander Duckhams, ‘back to life’ to talk about the rich history of the company that celebrated its 125th anniversary in 2024.

Working with a specialist animation studio in the US, the firm commissioned a video that saw the founder tell the story of Duckhams.

Duckhams said the move was a natural progression after pushing the boundaries of innovation for more than a century and constantly evolving to meet the demands of the changing world.

A simple dream grew into a global symbol of innovation and quality, the company said in a statement. Today, Duckhams represents a legacy of resilience built on generations of trust and craftsmanship, ready to face the challenges of tomorrow.”

In the specially commissioned video to celebrate the milestone, senior leadership team members, key global distributors and winning motorsport

tanks operate, and the filling lines where the various pack sizes are manufactured.

Students also toured the quality control lab.

Hall, who has more than 40 years of knowledge and experience within the oil lubricants industry, also held a separate ‘Introduction to Lubricants’ course for a group of level 2 motor vehicle students and agricultural engineers at Rodbaston College, part of South Staffordshire College.

The course covered how oil is processed before being sold to the trade and public, the various types of oil available and how they are used in different vehicles.

Last summer, Morris announced a £3 million investment at its Shrewsbury facility.

innovation

Cammish shared their stories of the Duckhams legacy.

Duckhams has expanded into 27 countries across Europe, the Middle East and Asia since the engine oil brand’s UK relaunch in 2017.

“The legacy of the Duckhams brand stands for victory and triumph,” said chairman Jabir Sheth.

“As we marked an incredible milestone of 125 years, from developing industry-leading motor oils to sponsoring Formula 1 motorsport champions, Duckhams has been at the forefront of innovation, quality and technological advancement. We cherish our roots while embracing

a forward-thinking attitude. We are already developing new oils for future mobility, creating a seamless union where tradition meets tomorrow’s future.”

The brand’s enduring legacy makes it not only the trusted lubricant brand of the past but also a contemporary winner in today’s competitive landscape. The company is expanding internationally across continents through bespoke route-to-market models, joint ventures, licensing agreements and direct distributor channels.

Duckhams chief marketing officer Rajat Moitra said: “It’s an exciting time to be leading the marketing duties for this 125-year-old juggernaut called Duckhams.

“We are building the brand through investments in motorsport and digital communications. Duckhams and motorsports have been synonymous with each other along the brand’s legacy of 125 years.”

drivers Adam Smalley and Dan

Formula for long-term care and protection

Cold weather presents unique obstacles to engine e ciency. In low temperatures, engines take longer to reach optimal operating conditions, often leading to incomplete fuel combustion, reduced e ciency and increased carbon build-up in critical systems.

“Left unaddressed, these issues can degrade performance, reduce fuel economy and elevate emissions”, said Maddie Bamber, key account manager at Cataclean.

Cataclean’s leading 8-in-1

fuel and exhaust system cleaner is engineered to tackle these challenges head-on. Its advanced blend works to dissolve carbon deposits, protect against corrosion and restore fuel e ciency, making it an essential tool for garages and workshops aiming to optimise vehicle performance during winter.

Bamber said: “Selecting the right fuel system cleaner is about more than just quick fixes — it’s about longterm care and protection. Cataclean’s unique formulation doesn’t just clean; it helps maintain peak

performance by targeting carbon build-up in engines, injectors and exhaust systems.”

By reducing harmful emissions, Cataclean aligns with today’s demand for greener, more sustainable automotive solutions. Plus, as winter conditions can exacerbate wear and tear, Cataclean’s 8-in-1 flagship additive range guards against corrosion, extending the life of critical components.

Trusted by technicians and workshops nationwide, Cataclean is a reliable choice for improving engine health and ensuring

Castrol hosts workshops conference

Castrol is to hold its first conference for its growing network of independent Castrol service workshops.

The March 21 event at the Celtic Manor in Newport, Wales, will bring more than 260 UK and Ireland-based Castrol service workshops together to learn about the brand’s future strategy and latest o ers.

Attendees will also be able to take part in informative discussions and discover the

latest products and services from key suppliers.

Castrol will highlight existing o ers open to its branded workshops and provide updates on new o ers planned for the coming months. Insights will also be shared on the Castrol workshop ‘heartbeat’ survey, where workshop feedback is used to improve the network’s o ering.

Working session themes will include digital marketing, with

an expert speaker debunking myths and showcasing tools available to maximise a workshop’s digital presence. A separate session will engage workshops on how best to manage their fleet business.

Key exhibitors at the conference will include Garage Hive, SAMOA Workshop Equipment and many more.

The conference will conclude with a gala dinner and presentation of the

smooth operation.

In an industry increasingly focused on sustainability and promoting environmentally conscious decisions, products like Cataclean enable garages and technicians to take an active role in reducing environmental impact.

Bamber said: “With regular use of Cataclean, technicians can help drivers reduce emissions, improve fuel economy and extend vehicle lifespan — all while meeting stricter emissions requirements.”

Visit https://cataclean. com/ to find out more.

new ‘Forever Forward Awards’, which recognise the achievements of businesses within the Castrol service network.

Visit https://bit. ly/427DRqp to learn more about the Castrol service network, find out how you can be a part of it, and to attend the event. Visit https://bit.ly/3DUmCyr if you are already a Castrol service workshop and would like to attend.

Steering motorists clear of ‘DIY fixes’

James Lett, senior UK technical editor at tech information platform Autodata, says garages can play a key educational role to help prevent a surge in MOT failures

The rise in MOT failures is ringing warning bells for UK drivers. Recent data from the RAC Foundation revealed that over 9.9 million vehicles failed their MOT in 2023, with many stemming from neglected repairs.

As the cost of car ownership goes up, it’s no wonder cost-conscious drivers are increasingly opting for DIY fixes. However, what can initially appear as a minor repair can lead to bigger issues down the line if repairs are not done in the right way.

Garages should see this as an opportunity to educate customers and encourage them to come into garages to get repairs done properly, steering them away from DIY temptation.

On the other hand, modern repair solutions are supporting garages to resolve issues before they escalate, benefiting everyone in this equation.

While the main reason for these DIY repairs increasing is to save costs, there are certain tasks that need to be fixed by experts. Many drivers are unaware of how complex modern vehicles have grown. This leads to them underestimating the risks associated with undertaking repairs themselves — resulting in more and more vehicles failing their annual roadworthiness check-up.

For instance, critical systems like braking, suspension, and emissions

Many drivers underestimate risks of attempting their own repairs

Drivers

controls can no longer be repaired with basic car knowledge.

Suspension issues are among the most common reasons for MOT failures, alongside lighting and tyre problems. These systems are becoming increasingly sophisticated and require expert knowledge to diagnose and repair correctly.

Clearly, drivers need to be educated on how critical professional maintenance is. Garages can play a role in this, and highlight the risks associated with DIY repairs.

Explaining the dangers of incorrect part installation or inadequate repair work can help encourage customers to seek professional advice. Drivers should be informed about the value of regular check-ups and professional maintenance, where mechanics can identify early signs of wear and tear before they turn into major — and costly — issues.

Mechanics should also consider providing free safety inspections or MOT pre-checks, especially for critical systems such as suspension wear, brake issues, and electrical faults before they escalate.

With the right tools and information at their disposal, garages can confidently handle these complex systems,

maintaining safety standards and keeping pace with dealership-level service capabilities.

This will ensure that drivers are less likely to experience MOT failures and help garages retain customers who might otherwise be tempted by quick, low-cost fixes that ultimately compromise vehicle safety.

Another way garages can battle these rising trends is by turning to advanced repair solutions for predictive maintenance to spot potential issues early.

Using techniques like advanced diagnostic tools, they are already playing a pivotal role in helping mechanics identify concerns long before they become MOT failures. These tools can read a vehicle’s onboard data, flag early warning signs, and provide a comprehensive report on any underlying mechanical issues.

Garages should showcase the e ectiveness of these tools to implement best practice for maintenance, increasing road safety for the drivers.

By encouraging drivers to invest in regular diagnostics, even outside of the MOT cycle, it could help reduce last-minute repairs and ensure vehicles remain roadworthy. This approach doesn’t just cut down on MOT failures — it also extends the lifespan of key vehicle components and keeps repair costs manageable.

Gone are the days when vehicle repairs were primarily reactive, fixing something after it had already failed, especially with MOT failures on the rise.

It’s time to take a proactive approach by using data to forecast potential failures. Predictive maintenance allows garages to address issues before they become significant problems.

need to learn why professional maintenance is critical

Campaign to lift ‘stagnant’ MOT price cap for garages

Garage industry leaders have pledged a new-year push urging the government to resolve the “stagnant” MOT price cap that they say is piling economic pressure onto the sector.

The Independent Garage Association said the MOT fee cap, which has remained unchanged for more than 14 years, is causing significant financial strain to the garage sector.

This has been aggravated by rising inflation and additional cost burdens introduced in the last 14 years, including the recent autumn budget.

The IGA has now called for a meeting with government o cials to set out a plan for tackling the issues raised.

Stuart James, CEO of the IGA, said: “MOT tests are an essential tool for maintaining vehicle safety and ensuring air quality, as they check vital safety components and monitor exhaust emissions.

If the fee remains unchanged, some garages will be forced to shift focus

“However, the financial pressures on some garages are increasingly jeopardising their ability to prioritise this vital service.

“Some independent garages are having to look closely at maximising their return from their garage facility to address rising costs whilst the MOT fee has staggeringly remained frozen since 2010. This situation for some businesses is increasingly becoming unsustainable.”

If the MOT fee remains unchanged, some garages will be forced to shift focus to other areas of their business

Motorists ‘avoiding test

One-in-five drivers (20%) under the age of 44 have driven illegally by not putting their car through the MOT or replacing tyres when needed to save money in the cost-of-living crisis, new analysis has revealed.

Among drivers of all ages, 10% admit they have failed to replace worn-out tyres or skipped the MOT, according to data from the RAC.

And a fifth (19%) of those surveyed for the RAC’s annual ‘Report on Motoring’ said they have tried to save money by delaying necessary repairs, or either reduced or stopped servicing their vehicles altogether due to cost.

The proportion of drivers delaying

to mitigate against rising costs, the IGA warned.

“Such a move could have serious consequences for consumers, road safety and the wider economy.”

James said he has already raised concerns with ministers, adding: “The IGA remains steadfast in its commitment to ensuring that our members can continue to operate their businesses in a fair environment, whilst still being able to provide this essential service, ensuring that UK roads remain some of the safest to use in the world.”

to cut costs’

maintenance is significantly higher among those under the age of 25, with more than a third (36%) in this bracket saying they have ignored repairs and let servicing slide.

Some have clearly deemed it a risk worth taking, as three-quarters of motorists (74%) said the cost of servicing their car had increased in 2024, up 5% on the 69% who said the same in 2023.

But the RAC warned that failing to carry out routine maintenance and repairs to save money could also prove to be a false economy.

The report also found that 50% of under-25s said they would struggle to

meet a repair bill of £500, compared with just 25% of drivers aged 65 or older.

RAC breakdown spokesperson Simon Williams said: “Safety on our roads is paramount. The MOT is a legal requirement for good reason: skipping it jeopardises the safety of all road users, including the driver.”

The research was based on nationally representative responses from an e ective sample size of nearly 2,000 drivers. Only those with a full, current UK driving licence and driving at least once a month, with a motor vehicle in their household, took part.

Investment in tech key to keep testing on track

ISN Europe technical manager Mark Bristow on the future of the MOT and the role of ISN Garage Assist in developing the test to ensure it is fit for the future

We are represented on the Garage Equipment Association (GEA) MOT working group, through MOT specialist Chris Pleass, something which also allows us to be at the forefront of testing technologies available to our customers.

As vehicles develop, the challenge for the DVSA is to maintain an MOT Test that is effective and relevant to today’s vehicles and beyond.

For example, should modern technologies on vehicles such as ADAS become part of the MOT?

How you test these technologies cost effectively has become a huge challenge and it’s likely that any future trial will be along the lines of checks we already have for emissions control systems or ABS — where the vehicles own diagnostic information is checked, rather than checking the system itself.

Either way, ISN Garage Assist is well placed to provide currently available state-of-the-art ADAS testing equipment and will be at the forefront of technological developments.

As new tests are introduced into the MOT itself, we need to ensure there’s an environment where investment is encouraged.

If fees do not increase (and they’ve remained unchanged for years) we must bear in mind that investment is required to retain accreditation, because the return-on-investment calculation for a test station becomes less interesting — and with more vehicles on the road each year, demand is increasing.

Specific areas where there has been attention to date include headlamp beam testing (HBT). Today’s advanced LED headlamps are not adequately tested with the equipment currently in use.

A new specification has been tested, but under the previous government this was ‘pushed into the long grass’. With the election out of the way, the focus might change again but don’t hold your breath! The DVSA is looking to tighten up the calibration procedure’s for HBT, but some would argue there are more important things to address.

Meanwhile, particulate number (PN) testing is something that’s being rolled out in Germany. A UK trial in 2023, involving 1,800 vehicles and a variety of PN testing machines, revealed a failure rate of 5%.

It is much lower on current emissions testing equipment as new diesel engines are too clean to register any significant readings on the current opacimeters. The DVSA is conducting a ‘cost-benefit analysis’ on the introduction of new equipment. Either way, at ISN we’re always looking to the future and have the new technology ready and waiting as soon as the DVSA make their decision.

On electronic park brake testing, this can cause challenges on modern vehicles with the car being ejected from the brake rollers.

So often a decelerometer is used which tests the overall deceleration of the vehicle when the handbrake

is applied at a set speed. But many modern cars actually deploy the hydraulic braking system if the handbrake is applied above a certain speed — rendering the conventional decelerometer test unreliable under certain circumstances.

Moves are afoot to change this at DVSA level; ISN Garage Assist has developed software for single wheel parking brake testing on current roller brake testers along with technology to allow the handbrake to be tested using the applied method.

This applied method allows the handbrake to be applied and then the brake rollers build up force against the handbrake to try and move the wheels. There is also the question of whether the MOT for EVs should be different.

With the exception of emissions testing, the vast majority of the existing MOT is entirely applicable to EVs. It might make sense to add a test for some additional items, such as the function of acoustic vehicle alerting systems, but there’s a lot of work to do on the relevance, feasibility and affordability of possible tests.

For more information, call 01480 891011, visit https://bit.ly/4fSObFZ or scan the QR code.

Changing face of the workshops’ workforce

Recruitment specialist

Autotech Recruit highlights a strategic shift to embrace temporary workers in the automotive industry

The automotive aftermarket is undergoing a significant shift, with temporary workers playing an increasingly vital role in shaping the industry’s future. With 1.42 million temporary workers across the UK, these roles have evolved from short-term fixes to integral workforce solutions that offer agility and adaptability.

Temporary workers have become an integral part of the automotive aftermarket — last year, Autotech Recruit contractors filled over 436,000 hours for the industry.

For automotive businesses facing skill shortages, fluctuating demand, and economic pressures from measures such as last autumn’s budget and rising National Insurance contributions, reports are suggesting that temporary workers will increasingly become a key strategy to maintain operational efficiency in 2025.

For 14 years, Autotech Recruit has been demonstrating the power of leveraging its vast network of temporary vehicle technicians and MOT testers to tackle the automotive aftermarket’s challenges while providing flexibility and opportunities for employers one of the first to place into the automotive aftermarket.

This practice, once rare, is now common, and last year, Autotech

Recruit filled almost 436,000 hours for aftermarket businesses and carried out almost 104,000 MOTs through its network of contractors.

Temporary workers have become an integral part of the industry — they are shaping their own career paths while helping aftermarket businesses maintain operational efficiency. This shift benefits both employers and contractors, with temporary roles offering valuable flexibility and strategic advantages.

For many businesses, temporary workers are now a key element of their long-term strategy, helping to manage peaks in demand, tackle skill shortages, and ensure operational continuity. A long way from the past when they were viewed as a solution to short-term problems: covering for staff on leave, filling gaps during busy seasons, or providing emergency support.

In the automotive sector, the need for highly skilled vehicle technicians and MOT testers is more critical than ever. As the industry evolves with technological advancements — such as EVs, technology-driven diagnostics, and connected car technologies — the demand for specialised expertise continues to grow.

Temporary workers, with their ability to provide niche skills on demand, are

an invaluable resource for companies looking to stay competitive.

Rather than being seen as a last resort, contractors have become a strategic choice for businesses seeking agility in a dynamic market.

For contractors, the benefits of temporary work are clear: flexibility, autonomy, and the opportunity for continuous learning. According to recent findings from the Recruitment and Employment Confederation (REC), more than half of temporary workers believe that their current role is the right fit for their stage in life, with many preferring temporary contracts over permanent positions.

Flexibility is a key factor in this preference, with 68% of respondents citing improved work-life balance as a primary driver for choosing temporary work.

In the context of the automotive industry, where shifts can be long and demanding, the ability to choose temporary assignments offers contractors the freedom to manage their schedules and avoid burnout.

The opportunity to work across different businesses provides valuable experience, helping contractors build a diverse skill set that can make them even more attractive to future employers.

Garages tap overseas talent in recruitment boost

Two garages have turned to recruitment agency

Easy2Recruit in recent months to boost their skills base.

Midlands-based garage chain A1 Clutches recruited a mechanic from India with the help of the agency and Nidhin Morath became part of the workforce in November.

Originally from Kerala, he was already working abroad at a multi-brand workshop in the United Arab Emirates before coming to the UK to join A1 at the company’s Tipton site.

A1 Clutches CEO and founder Amrik Singh said Nidhin, who brings with him 12 years of sector experience, has already proved himself to be a great addition to the team.

“We were looking for mechanics that would be able to concentrate on clutch and gearbox work, which means we needed the best possible candidates. With no one available locally, we decided to look further afield.

“He is quickly learning our speciality and is taking on more work every day.”

Amrik got in touch with Easy2Recruit, who were able to provide several potential candidates. Once A1 chose Nidhin, Easy2Recruit were able to manage all the immigration paperwork, as well as source accommodation.

“The whole process was incredibly smooth,” said Amrik. “Now Nidhin is working with us, and he has quickly adapted to A1 Clutches’ fast-paced environment, bringing knowledge, enthusiasm, and a strong work ethic to the team.”

A1 Clutches has been operating since 1990. The firm has a total of four sites including Birmingham, Cannock and Derby.

Meanwhile, the Lincoln branch of national garage chain IN‘n’OUT Autocentres has also turned to Easy2Recruit.

KK Mydeen became part of Lincoln’s IN‘n’OUT team in November and is the first overseas technician to be employed

within the group. He brings with him many years of franchised dealer outlet experience built up working in Qatar.

“KK is a great addition to the team here at IN‘n’OUT Lincoln,” said centre principal Ben Schofield.

“Easy2Recruit made the whole process really simple. Since he has joined us, we have built a training programme for him, and he is now busy on servicing, brakes and steering and suspension work. He is fitting in well.”

IN’n’OUT’s network includes more than 30 workshops across England and Wales.

The firm’s Lincoln facility is one of a growing number of pop-up cube sites operated by the business. These purpose-built prefabricated units are set up in popular locations near local amenities, prioritising convenience for customers.

With two scissor lifts and two MOT bays, the Lincoln site is designed to run with a small number of staff, but when Ben began managing the facility in June, it was already one mechanic short, and none could be found locally.

“We tried to recruit in the area but had no luck,” Ben said. “I am a member of the employers’ board at Lincoln College, and I am more than aware of how difficult it can be to attract garage staff.”

IN’n’OUT already held a Home Office certificate of sponsorship (COS) licence needed to employ overseas staff but had

yet to use it.

With the COS in hand, Ben contacted Easy2Recruit — which identified likely candidates and facilitated interviews. After KK’s selection, the agency then sourced accommodation and got him to Lincoln.

Ben said with older mechanics leaving the industry, and a growing shortfall of new technicians entering the sector, more garages should be looking at the overseas route.

“These technicians are available, motivated and can be brought into the UK relatively easily. So, the ability to fill the gap is there.”

Easy2Recruit founder and CEO Ambi Singh said: “Studies continue to show that there are just not enough mechanics to meet industry demand, so more garages are looking to our solution to solve their own shortages.”

Visit https://www.easy2recruit.co.uk for details about staffing possibilities through Easy2Recruit.

Nidhin Morath at work at A1 Clutches

KK Mydeen finds a new career sweet spot in Lincoln with Ben Schofield

Motor industry talent must take centre stage

Azlina Bulmer, managing director of the Institute of the Motor Industry, on what is being done to attract and retain diverse new talent in the auto sector as it aims to demonstrate its critical role in the UK’s industrial strategy ambitions

On first glance of the Institute of the Motor Industry’s (IMI) latest vacancies tracker, and aftermarket specialists could be forgiven for believing that automotive is winning the recruitment crisis battle.

Analysis of the October 2024 data from the Office of National Statistics shows motor trades vacancies at 19,000, the lowest since October 2021.

However, overall job postings reported in the IMI’s Labour Market Report (July 2024), decreased by 38% year on year, with 51% of these positions for vehicle technicians, mechanics and electricians.

This begs the question, with an obvious automotive skills shortage on our hands, why stop recruiting? The answer is complex. Industry insiders are all too aware that a lack of access to qualified and continuously trained automotive experts presents a serious risk to road safety and social mobility in the UK. However, a mix of employer apathy following failed recruitment campaigns, combined with understandable caution due to prevailing economic headwinds, both of which have not been helped by the government’s recent Autumn Statement announcement of an increase in employers’

NI contributions.

So, what are the challenges employers continue to face, and what can be done to attract and retain more skilled, talented staff to the automotive workforce?

Despite this negative recruitment picture, there is plenty being done behind the scenes by the IMI, and the sector as a whole. In particular, great strides are being taken to demonstrate how the automotive aftermarket offers a fantastic career choice for job seekers, whether they are school leavers, graduates, or those at a professional crossroads.

A prime example is the IMI’s nationwide digital campaign, ‘There’s More to Motor’, which shares the authentic voices of those working in the sector, with aftermarket positions really standing out.

The campaign dispels the myths that the sector is just about dirty garages and grease under the fingernails. Advances in automotive technology mean gleaming

workshops are showcased, alongside the wide range of skills that can be developed, from traditional mechanical and technical capabilities to AI and computing.

With stories shared on the ‘There’s More to Motor’ YouTube channel, the campaign is doing a great job of attracting talent that would not have otherwise considered working in automotive.

Everyone appreciates the time and investment that goes into attracting new recruits, but this is just half the battle. Working on staff retention from the minute new employees walk into a business is also critical.

This is why the IMI goes above and beyond to celebrate technical skills through the IMI Skills Competitions. Underlining the fact that new recruits are rightly taking enormous pride in their work, 2024 saw the largest ever number of nominations, drawn from across the UK and

representing diverse groups. Notably, for the first time, two women became medallists, both in refinishing, with a woman winning that category.

It is vital that the sector continues to empower individuals by recognising their skills and showcasing their abilities to demonstrate the rewarding career opportunities the sector offers. Statistics regarding the IMI Skills Competitions underscore the importance of this. The programme has a massive impact on those taking part, with 90% of previous entrants saying their career progression improved after competing, and 86% saying their personal and employability skills improved.

Central to the IMI’s response is the evidence that automotive is a significant contributor to the economy with huge growth potential, particularly in green technologies and digital transformation. To make this vital contribution, government investment in skills is a must. In particular, incentivising training and upskilling, expanding apprenticeship programmes, collaborative skills initiatives, early education and engagement, incentives for lifelong learning, improving talent attraction and retention and professional standards and regulation.

P.47 to fill

Boost your wellbeing this New Year

Wellbeing is generally how comfortable, healthy or happy we are within in our own lives. Here, the CEO of automotive industry charity Ben, Rachel Clift, o ers some advice

Looking after our wellbeing is not only good for us now, but it can also help us manage di cult times in the future. Over time, it may also reduce the risk of issues that could a ect our mental health and physical health.

Firstly, get to know yourself and what wellbeing means to you. It’s important to understand what wellbeing means to you and what you want your life to look and feel like.

You could start by writing down what you notice about yourself when you feel energised, motivated, and happy. And, also what you notice about yourself when you feel tired, unmotivated, and low in mood.

This will help you understand and recognise all the things that make you feel good and where you can make some lifestyle changes too.

Keeping a mood diary can also help with this — and Daylio is a great app for this (see

the link here: https://daylio. net/).

Also, take time to participate in meaningful activities.

Have you ever been so absorbed in an activity that the time has passed by without you even noticing?

Taking time to do something we enjoy allows our mind to switch o and our happy hormones to kick in. This might include socialising with friends, gardening, playing a sport, or trying something new. Make positive lifestyle choices is also important. We can’t be good all the time, but our lifestyle and choices are important. Making lifestyle changes like increasing

physical activity, eating a healthy diet, prioritising self-care, getting enough rest and sleep will all help our sense of wellbeing.

Meanwhile, planning and managing our finances in the short, medium, and longterm can help us to feel more in control and this alone can help have a positive impact on our wellbeing. Find more information to help you plan ahead and manage your money.

You should also be aware of your emotions (feelings). Finding helpful ways to express your emotions and talk about them is great for your wellbeing.

By becoming more aware of your emotions and the

relationship between your thoughts, feelings, and how you act or behave will help. Start by writing down a list of all the emotions you can think of and how often you feel them — then separate them into positive and negative emotions.

The more we experience positive emotions in our life, the more likely we are to have a better sense of wellbeing. When we talk about wellbeing at Ben, we concentrate on six main areas: MyHome, MyMoney, MyNetwork, MyLifestyle, MyEmotions and MySelf. You can find out more by visiting: https://ben.org. uk/how-we-help/for-me/ wellbeing/

Don’t forget, you can always call our free and confidential helpline on 08081 311 333 or chat with us online — we’re here to help.

Staying safe and working smart

Out with the old, in with the new… the British Safety Industry Federation is urging all businesses, including the automotive sector, to review personal protective equipment stock for the year ahead

The BSIF is urging buyers and wearers of PPE to review their stock and replace old and damaged items, after a member survey showed outdated and poorly maintained PPE is in use across UK workplaces.

The survey of BSIF members, made up of manufacturers and distributors of PPE who frequently visit workplaces across the UK, highlighted the prevalence of substandard products in use in Britain’s workplaces.

BSIF said the findings emphasise the urgent need for employers and workers to prioritise PPE evaluation and renewal as they prepare for the year ahead.

The survey highlights a worrying trend in the state of PPE and safety equipment across industries, BSIF said.

Examples include:

l Hi-Vis not so visible — many workers are using high-visibility clothing that is so dirty or worn that it no longer meets safety standards or functions as intended;

l Damaged helmets — safety helmets with severe wear and tear are said to be a common sight in UK workplaces;

l Ripped clothing — poorly maintained and ripped clothing are in regular use;

l Defunct respiratory protection — members frequently came across examples of disposable respiratory protection that should have been replaced but was still in use.

Other insights from the survey included respondents noting that buyers often prioritise cost over fit and performance, leading to the use of non-compliant products that compromise safety.

Misuse and poor fit is another concern. Issues including workers wearing PPE incorrectly — such as helmets dangling loosely or gloves

not being secured properly — pose significant risks to their effectiveness.

Commenting on the findings of the survey, BSIF chief executive officer Alan Murray, said: “It’s not enough for PPE to simply meet basic standards — it must be maintained and fit for purpose at all times to ensure worker safety.

“As one of the survey respondents highlighted the misconception that ‘any PPE is good enough’ is a dangerous mindset that leads to preventable injuries.”

As 2025 gets underway, BSIF is calling on organisations to resolve to thoroughly review and refresh their PPE stock.

Employers and safety professionals are urged to ensure their equipment is compliant, well-maintained, and fit for purpose. Only source PPE from responsible suppliers such as BSIF

registered safety suppliers, who are committed to selling only certified PPE and safety products that perform to claims made.

The BSIF will soon release its latest findings around non-compliant PPE and safety equipment and the federation will also be turning up the focus on the essential role of PPE in 2025 with its PPE Saves Lives campaign, which is to be launched in the spring.

BSIF is the trade association for the safety industry and acts as a leading voice for the sector.

Set up in 1994, the federation has some 400 members representing the complete supply chain including manufacturers, importers and distributors of PPE and safety products, through to test houses, certification bodies and specialist safety service providers.

The federation also works closely with the Health and Safety Executive and Trading Standards, with which it has a primary authority partnership. BSIF is also the UK’s leading association for the PPE Regulation 2016/425 and provides guidance for PPE compliance, working closely with regulators.

Visit www.bsif.co.uk for more information on how to improve PPE safety standards in your workshop.

Importance of preventive maintenance contracts

In today’s modern workshop, tyre centres and MOT stations, the garage equipment used to service customers vehicles is the backbone of every operation.

From wheel alignment machines to vehicle lifts and brake testers, these machines bear the weight — literally and figuratively—of a workshop’s daily workload.

While garages prioritise customer vehicles’ safety and performance, it’s crucial not to overlook the safety and functionality of their own equipment. This is where preventative maintenance contracts become indispensable. Garage equipment undergoes significant wear and tear due to continuous usage. Misaligned lifts, inaccurate calibration on diagnostic equipment, or faulty brake testers can not only compromise the quality of service but also put technicians at risk.

Safety is not just about protecting customers. It’s about valuing the technicians who use the equipment daily. Preventative maintenance contracts provide reassurance that technicians can operate equipment with confidence, knowing that the machinery they depend on has been expertly and regularly checked. A safe work environment leads to better morale, productivity, and retention of skilled staff.

The temptation to skip regular maintenance in favour of cost savings especially when economic times are tough, but it can be a false economy. Unplanned equipment failure can lead to issues such as halted operations because of broken equipment.

Preventative maintenance contracts

Cleaning up sustainably

Across industry, workers are constantly mopping up spills, leaks or dirty smudges of liquid — but at what cost to profitability and sustainability?

Using disposable cleaning cloths or blue industrial paper towel rolls for this purpose is both economically and environmentally expensive. What if, instead, you could ‘hire’ a textile cleaning cloth, return it for washing when it’s dirty, and pick up a clean one?

That’s what around 2.8 million employees across Europe do every day with Mewa’s reusable cleaning cloth rental model.

Garages and other dirt-intensive workplaces have more need than most for wipes to keep their machinery, equipment and premises clean.

In garages, spilled fluids may include lubricants, hydraulic and cooling oils, fuels, anti-freeze and screen wash. Blue roll and oily rags are commonly used to wipe away small spills, while trays are placed under leaks.

These liquids pose slipping and skin

contact hazards. All waste oils other than edible oils are classed as ‘absolute hazardous’ under the Waste Framework Directive. Wipes contaminated with them must be safely stored and contained in airtight, sealable containers, as they can catch fire if exposed to oxygen.

In the Mewa system, clean reusable cloths are delivered as necessary. After use, they are placed in our ‘SaCon’ safety container. From there, they are collected, washed, dried and delivered back to the client — clean.

Reusing items is more environmentally sustainable than throwing them away. Companies choosing a green option can enhance their reputation, which helps in

spread costs over time, making them predictable and manageable, while minimising unplanned expenses.

But not all preventative maintenance contracts are created equal. Garages should seek contracts that offer regular service schedules and comprehensive coverage for all equipment within the workspace.

Straightset has nearly 40 years’ experience in providing and delivering preventative maintenance contracts for many groups and independents across the UK.

Email info@straightset.co.uk for details.

attracting and retaining customers and staff.

The full legal compliance of Mewa’s system will spare you from health and safety fines, while minimising the risk of costs related to accidents and illness. You will never accidentally run out of cloths or mats, and the washing regime will keep them hygienically clean.

For example, the amount of water used to manufacture a disposable 100% paper wipe is 188,500 litres, compared to 4,538 litres to produce a MEWATEX wipe. Similarly, the amount of CO2 emissions created in its production is 33.3kg of CO2 compared to just 11.9kg/ CO2 for our MEWATEX wipes.

By opting for the Mewa system, you will also be supporting our related contributions to sustainability. These include recovering and burning oil and fat from cloths to meet up to 80% of the energy demand for their washing and drying

Visit https://www.mewa.co.uk/ contact/ for more information.

BE WISE WHEN

Ramping up business with a new generation

More than 30 years after Leominster’s Oldfields Garage Services opened its doors, MD Tim Benson says the business continues to drive forward by investing in the workshop and workforce

Oldfields has continued to power ahead since Tim’s mother and father opened for business in 1991 and the garage is embracing new opportunities in 2025 and beyond.

Today, Tim’s parents are retired but remain directors of the garage, which now has a team of 10 working on servicing, repairs and diagnostics on cars and light vans, along with servicing and repairs of EVs.

The garage also has a class 4 MOT bay plus four ramps in the workshop, but Tim and his team are determined to keep up the pace.

“We’re in an exciting time for our business and I think that garages that embrace change, development and improvement will be continue to be successful,” Tim told Aftermarket.

The garage is currently expanding

into a building next door which adds 2,000 ft2 to its workshop and will give Oldfields a dedicated EV/diagnostics bay. This will enhance the garage’s commercial and motorhome capability with ramps geared towards those vehicles.

“We’re hoping that in the next 18 months other space will become available and we’ll be positioned to be ready to invest in it.”

Meanwhile, Tim said he is keen to work with quality OEM suppliers that add value to his customer o ering. That has already seen the garage build strong relationships with Schae er, Castrol, PAGID and VARTA.

“It really helps our business to ensure we stay at the forefront of development, changes and technology,” Tim said.

“As an industry we’ve not helped

I don’t think there’s another industry that requires so many skill sets to service

ourselves with the skills shortage, we’ve not been taking on apprentices to give us our next trench of skilled technicians.

“We’ve also not valued our teams enough, which has been driven by us not presenting ourselves correctly to ensure that our customers value what we do, meaning we’ve not been charging correctly.

“Technicians now need to work with water, electric, mechanical, software, IT and it’s constantly changing. I don’t think there is another industry that

requires so many skills sets to service, maintain and repair one single unit.”

With skills being in short supply, Tim said the industry is right to encourage young people to join its ranks.

“We’ve worked with apprentices within the team for as long as I can remember, but we also dropped the ball five or so years ago.

“But we realised as a business a few years ago that we needed to act because our skills pool was limited and have taken on three apprentices in the last three years.”

One of those apprentices has since successfully passed and the other two are working towards gaining their apprenticeship standards.

“We consider facilities, support and the environment we work in to be a vital part of this process. I’d encourage all garages to act now and take on apprentices in different areas of the business, starting with technicians but certainly not ending there. It isn’t too late, but we need to ramp this up.

“Winning awards, as we did last year, is great for our team and will also have a positive impact on bringing in new talent.”

Tim’s comments came after Oldfields celebrated a double win at Herefordshire Ludlow & North Shropshire College Awards shortly before Christmas.

Owen Lloyd was named Motor Vehicle Apprentice of the Year at the awards. In addition, Oldfields was honoured with the Apprentice Employer of the Year Award.

“Owen is a shining example of the future of the automotive industry,” Tim said. “We are incredibly proud of him for receiving this well-deserved recognition. He has shown tremendous promise, and his achievements reflect his commitment to excellence in his trade.”

Owen made headlines recently by becoming the youngest vehicle technician in the UK to achieve an Institute of the Motor Industry level 3 qualification in hybrid and electric vehicles at just 19 years of age.

Owen said: “I’ve learned so much and had so many opportunities to develop my skills, especially in electric vehicles, which I’m really passionate about. I’m grateful to everyone at Oldfields for their support, and it’s great to see my hard work paying off.”

Oldfields has picked up three major accolades over the past year alone, including being named Garage of the Year at the 2024 British Independent Garage of the Year Awards.

“At Oldfields Garage, we believe in nurturing and developing the next generation of skilled technicians,” said Tim. “It’s been a pleasure watching Owen grow, and we’re committed to continuing to offer top-quality apprenticeships to help young people succeed in this rewarding industry.”

The multi-award-winning garage provides MOT testing, servicing, diagnostics, and repairs for a wide range of cars and vans, including EVs. The business was also a finalist in the 2024 Top Garage competition.

“Winning awards, as we did last year, is great for our team and will also have a positive impact on bringing in new talent,” Tim said.

Technician, Owen Lloyd (left) with Tim Benson

Phil Dallow, Owen Lloyd, and Tim Benson

Milestone en route to a billion-pound ambition

Editor John Shepherd tours GSF Car Parts’ major new distribution centre as CEO Steve Horne says the firm’s expansion to date is just the start of its commercial journey

The unveiling of GSF’s new National Distribution Centre (NDC) in the West Midlands marked a significant milestone for the company as well as a trip down memory lane for me.

The NDC is at the centre of what was my ‘patch’ as a trainee reporter with a local newspaper, more than 40 years ago, when I covered most of the sleepy hamlets and towns to the south of Sta ord and north of Wolverhampton.

Now I was back to cover a local story with national impact and one that represents a major step forward for GSF and the region – not least in that the NDC has created more than 400 jobs in the region.

GSF was sold to UK-based private equity firm Epiris in 2023, with Euro Car Parts founder Sukhpal Ahluwalia coinvesting.

The company took over the site that was destined to become the NDC in May 2024, saying it would serve as the central logistics hub, modernising the firm’s supply chain infrastructure and streamlining delivery processes into its national branch network.

During the course of 2024, the company opened more than a dozen

branches and the pace will continue throughout this year as GSF aims to open a further 40 branches.

The 500,000 ft2 NDC near Wolverhampton, which can be expanded up to 750,000 ft2 with

We’re a long-term player aiming to be a £1 billion company

mezzanine, includes o ce space, advanced logistics capabilities with 58 docks, eight-level access loading doors, and parking for nearly 700 vehicles.

The opening marked the culmination of a year when the company had its foot firmly on the business accelerator.

And after taking the behind-thescenes tour of the labyrinth-like site, there was a chance to sit down with CEO Steve Horne and members of his senior team.

Listening to Horne talk about GSF’s

achievements to date and ambitions for the future was nothing short of inspirational. He has zeal in spades and then some.

I found myself wondering what it would be like to be a fly on the wall if someone told the CEO ‘I’m not sure that can be done’.

My guess is that it would be barely a nanosecond before the boss explained why it could be done… and perhaps just a few moments more before he was down on the factory floor; his confident and a able manner helping colleagues understand exactly how the task could, and would, be achieved.

Refreshingly, he was also open in talking about some of the “hiccups” there had been along the way, such as dealing with glitches in new software. He and his team understand that the business cannot go anywhere if products ordered cannot be distributed e ectively and delivered on time.

Indeed, shortly after my tour along with other journalists finished, GSF would be serving all 190+ GSF branches from the NDC.

While Horne said there were still things to be done, there was much to be proud of, such as establishing a fully functioning system to deal with credits and returns and the move from an analogue system to the cloud.

“We will even take back discarded packaging for reuse and recycling.”

He and his team have clearly ‘connected the dots’ and the

We’ve made huge strides forward but we’re always looking to improve

commercial picture that has already formed is one of a business disruptor that will not rest until it is No.1 in its field.

“We knew we had to invest heavily to get the growth,” Horne said. While speaking, a GSF truck sweeps into view outside as if on cue.

“The NDC should give every single

client and company the confidence that we are here as a long-term player.

“We’ve had to work hard and we are starting to take market share. My focus is on making GSF the best it can be.

“We want to be a £1 billion-pound company. We are at the start of the journey and our biggest challenge is managing so much change.”

My hub tour came after GSF completed its third and final DirecTour of the year. The three-day event saw members of the senior management team visit a branch and several customers each day.

The initiative, introduced to strengthen customer relationships and gather insights, saw the team visit nearly 1,000 garages and over 150 branches in 2024.

Horne said the tours, which resume this year, represent a huge, but invaluable, commitment from the company.

“They require all our senior team members to get involved working across the country, calling on customers and finding ways we can improve.

“I find these visits incredibly energising. It’s absolutely clear our branch teams are doing a tremendous job in looking after our customers — and while we’ve made huge strides forward we’re always looking for ways to improve.”

Steve Horne, CEO, GSF (right); with branch sta in Nottingham

On the move

Our round-up of the latest industry appointments. Send your people and recruitment news to the editor:

john@aftermarket.co.uk

Promotion for Beazley at ETB Autocentres

Torquay automotive expert Tom Beazley is greasing the wheels of six Cornish, Devon and Somerset ETB Autocentres in new and innovative ways, after being appointed as retail area manager.

Beazley has been promoted to the role after serving as a centre manager at ETB’s Exeter branch in Marsh Barton.

The 32-year-old, who has been working in the fast fit industry since the age of 16, has taken on the position after playing an instrumental role in the sustained success at the Exeter depot over the past three years.

He will now be a point of contact for centres in Plymouth, Bridport, Bude, Taunton, Exeter and Launceston, assisting them

TechMan promotes Freebairn

TechMan has announced the promotion of Leo Freebairn to sales director.

TechMan said that with more than eight years at the company, Freebairn has been instrumental in expanding the company’s presence across the UK market.

In his new role, Freebairn will lead TechMan’s sales team and business strategy, focusing on building strong client partnerships, driving growth and supporting

continued market expansion.

Freebairn also leads all training and onboarding, oversees the implementation of new and existing customer accounts, and manages the company’s marketing efforts.

Freebairn said: “We have ambitious plans for the future, including doubling the size of our sales team in 2025 as we continue driving forward as a leader in the market.”

Paul Bentley joins NFDA

Former Lookers group operations director Paul Bentley is joining the National Franchised Dealers Association to help navigate finance and insurance (F&I)

challenges.

NFDA chief executive Sue Robinson said Bentley’s extensive experience, specifically in F&I, will ensure the association’s team has

with their daily outputs and providing regular support to improve performance.

Beazley said: “The fast fit industry is all I’ve ever known, having come straight into the profession from school.”

ETB Autocentres’ retail director Paul Nunn said: “Tom has been with us since we acquired our Exeter depot in 2021 and we were immediately struck by his passion and willingness to go the extra mile for his colleagues and customers.”

New Tennants UK post for Young

Plates manufacturer Tennants UK has appointed Helena Young to the new post of senior marketing executive.

Tennants said Young has more than seven years of experience in marketing and communications and will pay a pivotal role in enhancing the company’s marketing strategies and supporting the promotion of its products and services.

Young will also spearhead development of the firm’s

2025 strategic marketing plan and have responsibility for creating design materials for social media, managing Tennants’ website and producing product literature, videos, point-of-sale materials and technical sheets.

Tennants UK business development and marketing manager Stephen Archer said Young will set a new benchmark for the firm’s marketing efforts.

the skills and knowledge to support car and commercial retailers across the UK.

“This is a very defining time for our automotive sector, and it is now more important than ever that we have a collaborative, same direction strategy in place within the network.”

Tom Beazley

Leo Freebairn

Paul Bentley

Helena Young

Raban named CEO of Group 1 Automotive UK

Mark Raban has been appointed CEO of Group 1 Automotive UK.

Raban brings more than 20 years of executive experience in automotive retail operations and finance to Group 1.

He will oversee the integration of the recently acquired Inchcape dealerships to drive strategic growth in the UK and focus on enhancing customer experience and reinforcing Group 1’s OEM partnerships. Prior to joining Group 1, Raban was CFO then CEO

at Lookers Motor Group, a UK and Ireland dealership.

He is also a former CFO of Marshall Motor Holdings and held senior finance roles at companies such as Inchcape Retail, Selfridges, and Borders.

Group 1 has operated in the UK since 2007 and owns and operates 260 automotive dealerships, 338 franchises, and 44 collision centres in the US and the UK.

Lane and Singh join Duckhams’ leadership

Duckhams has appointed Graham Lane and Shweta Singh to its strategic leadership team.

Lane has joined the business as head of commercial and has 25 years of experience in the lubricants industry.

He has worked in marketing and commercial roles for Comma Oil and Moove Europe, where he was most recently business intelligence and sales support manager.

Singh has been appointed head of human resources and brings more than 13 years of experience in strategic leadership, organisational development, and talent management.

Richard Welland has been promoted to the post of global chief commercial officer within WAI, following the company’s acquisition of Pos Service Holland (PSH).

WAI said Welland, who has more than 35 years’ experience in the automotive industry, will report directly to WAI CEO Ryan Moul.

Welland will guide the integration of PSH, aligning it with WAI’s global operations, culture, and shared services, while also continuing to head up WAI supplier relationships,

She is a former HR manager at Gulf Petrochem, ASPAM Indian International School and MAG Lubricants.

Coekin joins ZF Aftermarket WAI names Welland as global CCO

ZF Aftermarket has appointed Ben Coekin as key account manager, joining its passenger car team to support the company’s growth and enhance customer relationships across the southeast region.

In his new role, Coekin will engage with key customers and buying groups, identify and develop new business channels and negotiate commercial agreements. He will also work with internal teams and provide product and company training to customers.

Coekin brings extensive

developing WAI’s investments throughout the world.

WAI said Welland will also lead WAI growth in new market sectors, focusing on agricultural, industrial, power sports, outdoor power equipment, and marine markets, the company said.

Netherlandsheadquartered PSH is the owner of Huddersfield-based starters and alternators distributor Wood Auto.

experience to the position, having worked as key account manager at Phinia, where he managed sales of Delphi-branded braking, steering, suspension and engine management products.

His background includes technical solutions such as vehicle diagnostics and workshop training.

An accomplished former competitive cyclist, Coekin has represented Great Britain in international races.

MAHLE appoints Martin as regional sales manager

MAHLE Aftermarket has appointed Karen Martin as regional sales manager for the south, bolstering its UK sales team with her extensive experience and proven track record in the automotive aftermarket. With over 29 years in the

industry and a history of holding senior roles in sales and operations, MAHLE said Martin is poised to be a key asset in driving growth, enhancing national accounts and reinforcing the quality of its range of products.

Martin will focus on the southern region and play a significant role in managing key national accounts and national distributions.

Her responsibilities extend beyond the regional scope to include driving MAHLE’s national sales

strategy, ensuring alignment with the company’s broader business goals and supporting the wider team across the UK.

Mark Raban

Graham Lane

Shweta Singh

Ben Coekin

Richard Welland

Karen Martin

Welcome to Aftermarket magazine’s new-look Tea Break.

All of the puzzles on this page are designed to help give those little grey cells a workshop workout and make the perfect accompaniment (other than perhaps a couple of biscuits) while you’re taking a break.

If you’ve spotted that there are no solutions to any of the puzzles here or elsewhere in the magazine, congratulations. You’ve passed the first test!

Solutions to all of the puzzles on this page can be found in the Features/Tea Break section of Aftermarket online, see the link below. But no peeking until you’ve put your word and numerical skills to the test first. Good luck! https://aftermarketonline.net/category/tea-break/

Codeword

11 - Mixture that insulates soil (5) 12 - Issue legal proceedings (3)

- Rope used to catch cattle (5) 15 - Recently (5)

- Very cold; slippery (3)

- Looking tired (5) 20 - Vast (7) 21 - Venomous

Crossword

6

Sudoku

OBC to fill