Handling Change Effectively

Half day course

The one constant in today’s world is change. And the pace of that change is ever-increasing. Workplaces are no exception. To survive and thrive in today’s modern workplace, staff need to be able to adapt quickly, and respond to the changing needs of their customers, employers, and the marketplace.

And yet as humans, often we struggle, and resist the inevitable changes, causing great distress and even conflict for ourselves and within our teams.

This course provides participants with a greater appreciation of the need for change, the benefits, of change, and how to handle it as smoothly as possible, for the benefit of their own wellbeing and their performance at work.

Working Well Together

Full day course (half day also available)

One of the biggest stressors at work is not the workload or task demands, but the interpersonal dynamics between team members. Workplaces are artificial environments, where a diverse group of people are thrust together, and expected to communicate and operate together seamlessly to achieve a certain goal. It’s not surprising then that many times, team dynamics are less than ideal, causing stress and distress, poor morale, covert or overt conflict, and a downward spiral of wasted time, energy, and headaches for all involved.

This course provides a safe forum for teams to learn about team dynamics, diverse personality and communication styles, and develop strategies for better cohesion and cooperation, to enhance productivity, performance, and wellbeing for all.

Peer to Peer Debriefing

Full day course (half day also available)

It is common in customer-facing roles, for staff to informally debrief with peers in regards to difficult interactions they may have experienced. Unfortunately, what usually begin as a harmless stress relieving activity, can escalate to perpetuate a negative attitude and culture amongst a team, and end up creating more stress rather than alleviating it.

This course was designed specifically for staff in helping or customer service professions to provide a framework for positive peer to peer debriefing, to ensure that informal debriefing is done appropriately and helpfully, stays within the boundaries of informal debriefing, respects privacy, and improves wellbeing for all concerned.