Conflict Resolution Skills

Full day course (half day also available)

This course is designed to provide participants with the knowledge and skills required to effectively manage conflicts with angry or aggressive customers (or colleagues).

Through a combination of theoretical concepts and practical exercises, participants will learn how to handle difficult situations, reduce tensions, find solutions that meet the needs of both the person and the business, and maintain their professionalism and personal wellbeing while doing so.

Accidental Counselling Course

Full day course (half day also available)

Employees in a range of industries may find themselves in situations where they are required to communicate in ways that go beyond their usual job tasks.

This course teaches participants introductory counselling and communication skills which can be applied to non-counselling situations and roles.

Learn how to build rapport quickly, de-escalate distressed or aggressive people, and redirect conversations to an appropriate resolution.

Burnout Prevention

Full day course (half day also available)

In this course participants learn how to stay productive and healthy amidst the storm of life's demands.

We combine scientific insights and practical strategies to help participants understand what burnout is, how it affects physical and mental health, and most importantly, how to prevent it. It provides techniques for managing stress, setting boundaries, cultivating resilience, and nourishing your wellbeing

Psychosocial Safety

Full day course (half day course also available)

This course will equip you with the skills to identify psychosocial risks - such as workplace stress, bullying, and burnout, and manage them to improve health and safety, team dynamics, and overall organisational productivity.

Learn how to implement evidence-based strategies to manage these risks, promote employee well-being, and foster a supportive and resilient workplace culture that is not only safe but conducive to growth and innovation.

Whether you're a human resource professional, a team leader, or a committed employee, this course will empower you with the knowledge to contribute to a psychosocially safe workplace where everyone can thrive.

Managing Boundaries, Privacy & Confidentiality

Full day course (half day course also available)

This program will equip you with essential knowledge and skills to manage boundaries with care and sensitivity, when supporting people who have experienced or are experiencing distress.

You will gain a comprehensive understanding of ethical and legal frameworks for boundaries, privacy, and confidentiality, while also building genuine connections and rapport with community members.

These skills combined, allow you to provide the best possible support to community members, and navigate potentially challenging situations with confidence and professionalism.

Community Engagement Skills

Full day course (half day course also available)

This course is designed to equip you with the skills and strategies required to facilitate effective community engagement.

In this training, we will learn how to establish open lines of communication, build trust, mobilise resources, and foster collaborative relationships. Whether you're working with local neighbourhoods, virtual communities, or marginalised groups.

It will enable you to drive meaningful change. You'll explore case studies, participate in practical exercises, and gain insights from expert community

To book your program or discuss your needs in more detail, contact us at admin@thewmhi.com