Washington Hospitality Magazine Buyer's Guide 2020/21 by Washington Hospitality Magazine

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Buyer’s Guide 2020-21

MITIGATING

SUPPLY CHAIN

DISRUPTIONS

THE NEW NORMAL:

SOCIAL

DISTANCING

+ INSIDE

BUYER’S

HOW TO

NAVIGATE CORONAVIRUS

COMPLAINTS

+ GUIDE RESOURCES

BUSINESS YOU NEED TO RELAUNCH

ARE YOU A HOSPITALITY INDUSTRY ENTREPRENEUR INTERESTED IN SELLING YOUR BUSINESS? IBA, The Pacific Northwest’s premier business brokerage firm, has represented business owners in the sale of their privately held companies and family owned businesses since 1975 with knowledge, experience, and a strong professional skill set. We have successfully facilitated sales from Bellingham to Vancouver; Aberdeen to Spokane; and throughout King, Snohomish, & Pierce Counties in Washington. Completed transactions have included restaurants, hotels, bars, franchises, bakeries, espresso businesses, food manufacturing & distribution businesses, wineries, and service providers to the hospitality industry. We have sold single units and chains to individuals, private equity firms, and privately & publicly held companies. As licensed real estate professionals, we have the ability to sell or lease associated real estate as part of our comprehensive representation services. If you are interested in selling your business we would welcome the opportunity to provide an overview of the services we provide our clients. All information provided to IBA is held in strict confidence. 100% of IBA’s fees are paid on performance at the completion of a transaction. IBA is commonly recognized as the premier seller representation business brokerage firm in Washington for parties wishing to achieve premium market values in “win-win” transactions while employing “best practices” throughout the sale process.

Please Contact Oliver Kotelnikov, IBA’s Lead Broker in its Hospitality Transaction Division, at (425) 454-3052 or oliver@ibainc.com for Additional Information. All Questions Welcome. 40 Lake Bellevue Drive, Suite 100 Bellevue, WA 98005 (425) 454-3052 • www.ibainc.com

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EDITORIAL STAFF Publisher, Anthony Anton Executive Editor, Lex Nepomuceno Copy Editor, Iain Woessner Art Director, Lisa Ellefson Contributing Editors: Jacque Coe, Jillian Henze, Sheryl Jackson

Inside

Buyer’s Guide 2020-21

EXECUTIVE COMMITTEE Chair: Chad Mackay, Fire & Vine Hospitality Vice Chair: Ron Oh, Holiday Inn Express North Seattle Shoreline EXECUTIVE TEAM President and CEO, Anthony Anton Vice President, Teran Haase Chief Financial Officer, Phil Costello Senior Director of Communications & Technology, Lex Nepomuceno Director of Local Government Affairs, John Lane Director of State Government Affairs, Julia Gorton Director of Membership, Steven Sweeney

510 Plum St. SE Olympia, WA 98501-1587 T 360-956-7279 | F 360-357-9232 wahospitality.org

Features 8

Resources to navigate through uncertain times

Association moves to establish a Group Purchasing Organization program

Association applauds 2020 Legislative Heroes

Looking forward: How to mitigate supply chain disruptions

How to navigate coronavirus complaints

17A

Buyer’s Guide

Selling your business in a recovering marketplace

Best practices for hotels during coronavirus

Hands-free hospitality: No-contact delivery

How to optimize your delivery and take-out operations

Getting back to business: resources you need to relaunch

What will social distancing look like once restrictions have loosened up?

Letters are welcomed, but must be signed to be considered for publication. Please include contact information for verification. Reproduction of articles appearing in Washington Hospitality Magazine are authorized for personal use only, with credit given to Washington Hospitality Magazine and/or the Washington Hospitality Association. Articles written by outside authors do not necessarily reflect the views or positions of the Washington Hospitality Association, its Boards of Directors, staff or members. Products and services advertised in Washington Hospitality Magazine are not necessarily endorsed by the Washington Hospitality Association, and do not necessarily reflect the opinions of the Washington Hospitality Association, its boards of directors, staff or members. ADVERTISING INQUIRIES MAY BE DIRECTED TO:

Lisa Fazio

360-956-7279 lisaf@wahospitality.org We welcome your comments and suggestions. email: news@wahospitality.org, phone: 800-225-7166. Readership: 9,422

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In Every Issue 6

From Your President and CEO

Calendar and New Members

Ask the Expert

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President and CEO

Partnerships: Even if a handshake can’t occur today, it should still matter When the hospitality industry gets through this crisis – and it will – the long-term future remains bright. A surprising lesson of the coronavirus epidemic is the reminder of how much relationships and communities matter. The reminder that our industry connects communities like no other. We are at the center of community development. We support social issues at the local level. Working together, we help our communities succeed. The same holds true for our community of vendors. To me, partners matter more than price. I look for vendors and partners who are constantly approaching me with new ideas, new relationships and new ways to help. Partnerships matter. People matter. People take care of you. This fact has been highlighted in the crisis - the things that some businesses valued and other businesses did not stuck out more than ever. Partnerships with our vendors where friendships and trust had been built paid off when times got tough. The vendor partnerships built on price did not pay off. I heard multiple stories of vendors who took product back and I heard multiple stories of vendors who gave their customer the finger and said, “Good luck - I’ll sell to the next guy.” Some banks prioritized long-term customers when it came to small business loan applications. Applicants who were new to some banks didn’t get prioritized and didn’t get loans. Some lawyers provided long-time customers with discounted or probono advice. Some members said they couldn’t afford to talk to their lawyer as all hell was breaking loose because of what their lawyer was charging them. We also saw it with landlords -- the local property owners who said, “Don’t worry about it – pay when you can.” And we saw the national corporation that not only required the rental fee but demanded a penalty as well. Do you still think relationships don’t matter? Do you recognize that we’re in this together? 6 │ wahospitality.org

Anthony Anton

President and CEO anthonya@wahospitality.org

Even if a handshake can’t occur today, it should still matter. Today you’re probably reviewing your vendors. Some of your vendors didn’t survive the crisis, so which new ones should you consider? You may be scrambling for product and looking at new vendors and price points. When you look at the extensive list of vendors within the pages of this issue, learn about their reputations and the people on their teams. As you use this chance to re-establish your buying chains and decide what your reinvented service lines will be – are you doing business with someone you trust? With someone who is going to come to you with new technologies or products that are better than what you had? With someone who will be reasonable if you are struggling when times get hard? Because times just got hard. Use this information to make your choices. I’ll always believe relationships matter. That’s why I’m so attracted to hospitality. I’ll always believe we’re in this together, which is why I’m also attracted to community. The association is doing all it can to make sure your business is supported in the hospitality community, including: Being your primary source of industry-related news and resources Providing a return on your investment into the association Protecting and enhancing the industry by advocating to public officials to craft solutions for economic relief We are working tirelessly to help you demonstrate to your team and to your guests the value of hospitality and what it means to your community. Never forget our industry is a driver of economic vitality and productivity, but also of adaptability, innovation, ingenuity and reinvention. Thank you for allowing us to accompany you on your journey forward. 

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ARE YOU A HOSPITALITY INDUSTRY ENTREPRENEUR INTERESTED IN SELLING YOUR BUSINESS? IBA, The Pacific Northwest's premier business brokerage firm, has represented business owners in the sale of their privately held companies and family owned businesses since 1975 with knowledge, experience, and a strong professional skill set. We have successfully facilitated sales from Bellingham to Vancouver; Aberdeen to Spokane; and throughout King, Snohomish, & Pierce Counties in Washington. Completed transactions have included restaurants, hotels, bars, franchises, bakeries, espresso businesses, food manufacturing & distribution businesses, wineries, and service providers to the hospitality industry. We have sold single units and chains to individuals, private equity firms, and privately & publicly held companies. As licensed real estate professionals, we have the ability to sell or lease associated real estate as part of our comprehensive representation services. If you are interested in selling your business we would welcome the opportunity to provide an overview of the services we provide our clients. All information provided to IBA is held in strict confidence. 100% of IBA's fees are paid on performance at the completion of a transaction. IBA is commonly recognized as the premier seller representation business brokerage firm in Washington for parties wishing to achieve premium market values in "win-win" transactions while employing "best practices" throughout the sale process. Please Contact Oliver Kotelnikov, IBA's Lead Broker in its Hospitality Transaction Division, at (425) 454-3052 or oliver@ibainc.com for Additional Information. All Questions Welcome.

40 Lake Bellevue Drive, Suite 100 Bellevue, WA 98005 (425) 454-3052 â&#x20AC;˘ www.ibainc.com

Resources to help navigate through uncertain times Washington restaurant reopening guideline videos wha.fyi/guidelinevideos

The Washington Hospitality Association has hosted a series of webinars with Employment Security Department, Labor & Industries and the Department of Health, as well as other organizations to cover guidelines, strategies and tactics for reopening your business. We have parsed out key points from each webinar and categorized them by topic. It is now easier than ever to find the help you need directly from the state’s top experts.

Webinars and videos

hub.wahospitality.org/webinars-and-videos The association has scaled up its ongoing webinar and video efforts to replace traditional communications outlets such as print magazines and events. There is a new webinar every week and sometimes, multiple webinars occur within a single week. More videos to inform and educate our membership on regulations and new best practices are already in development.

Hospitality YouTube Channel

www.youtube.com/wahospitality Subscribe to the association’s YouTube channel to be one of the first to learn about new videos that the association posts. Whether it’s a webinar, how-to video or a two-minute update, almost every association video can be found on its YouTube channel.

Washington Hospitality Podcast Podcast.wahospitality.org

For nearly a decade, the Washington Hospitality Association had its own weekly radio show/podcast, DineNW. Now, the association has relaunched its new podcast channel that can be accessed from iTunes and Google Play. Initially, it repurposes the association’s webinars and videos into an audio-only format, so members will be able to stay updated during commutes or other times video isn’t convenient. Over the next year, the association will build out its podcast channel with original content that focuses on news, resources and information specific to Washington state’s hospitality industry.

wha.fyi/ideas

Download the “Washington State Guide to Reopening Your Restaurant”

Submit your ideas and check out the ideas from others in the industry. The association has provided this unique platform to manage and curate the many great insights from owners, managers and staff from all over the state. All you need to do is enter your ideas or comment and rate other ideas. Think of it like a perpetual brainstorming session amongst industry partners and experts. You can also search for specific ideas based on the particular needs of your business.

This downloadable document guides restaurants every step of the way as we reopen our industry. It features regular, timely updates and further guidance as information becomes available and includes the official reopening requirements, templates, questions and answers, ready-to-use posters and more. It is constantly updated and available to download to the entire industry.

Reopening ideas

Coronavirus Resource Guide and other industry resources hub.wahospitality.org

The Washington Hospitality Association has put together a Coronavirus Resource Guide to help the industry navigate through these difficult times. Many questions can be answered by searching through this resource. There are also Frequently Asked Questions or Q&A’s under each of the main categories. The Association’s comprehensive knowledge base focuses on news, resources and information related to the coronavirus outbreak and how it affects the hospitality industry.

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wha.fyi/reopenguidewa

Members-only HUB

Access.wahospitality.org The association’s first-ever, members-only online HUB is filled with videos, articles, podcasts and more teaching members how to increase revenues and cut costs to stay afloat. Start clicking around or use the search icon in the upper right to search a specific topic. Don’t find what you’re looking for? Email us at memberhub@wahospitality.org.

Health care doesn’t have to be scary. The Hospitality Industry Health Insurance Trust (H.I.H.I.T.) is uniquely designed with businesses like yours in mind. Whether your business is big, small, well-established or just opening its doors, H.I.H.I.T. has your back. H.I.H.I.T. is uniquely designed to bring together employer groups of two or more enrolled employees to pool resources and enjoy the purchasing power of a large employer group. Brokers are standing by to help you find a solution that works for your group. Contact us for a quote today!

Call 877-892-9203 or email quotes@hihittrust.com for more information!

Buyer’s Guide 2020-21 │ 9

Association moves to establish a Group Purchasing Organization program By Jacque Coe, APR Keeping costs down to maximize revenues is one of the greatest challenges in hospitality. At any given moment, a restaurant owner can be pulled in a range of different directions; tasked with managing staffing, training, inventories, menu creation, marketing, finances and a multitude of other duties vital to keeping a restaurant running smoothly and profitably. Worrying about whether they’re maximizing profits and taking advantages of rebates isn’t something most owners have time to do. But if they’re a member of a Group Purchasing Organization (GPO), such profit and rebate actions often become automatic. There’s Strength in Numbers… Members of a GPO gain access to rebates otherwise unattainable if they were making those purchases as an individual business. GPOs leverage the purchasing power from large numbers of restaurants and hotels to negotiate rebate terms with manufacturers, which helps group members save money on the items that they buy. Historically, GPOs were common in the health care industry, where groups of hospitals would combine their buying power to achieve economy of scale on medical and surgical supplies. Now, GPO memberships are on the rise in the restaurant and hospitality industries, where thousands of operators are benefitting by earning cash back and a wide variety of discount programs. How GPOs work: Operators sign up with a GPO to gain access to rebate agreements which are then tracked and paid directly to the member. GPO contract specialists work with manufacturers to set rebate levels to provide the maximum benefits and savings to operators. Most items on a GPO contract carry a rebate amount based on each case or pound of goods. For example, a case of plastic ramekins might come with a $3 rebate per case that is paid to the operator as part of a quarterly or monthly rebate check they receive directly from the GPO. The GPO can conduct a savings estimate for potential members to analyze several months of distributor invoices to determine exactly how much cash back an operator may be able to realize if they join the group. Then, once a restaurant or hotel has several months’ worth of invoices on file with the group, the GPO can conduct a savings optimization analysis to uncover additional rebate opportunities in the form of product switches, which can often net significant cash back on easily swappable items, such as chicken breasts, rubber gloves, can liners and more. Cost are always a concern but even more so during the current pandemic. As businesses face an unprecedented need to 10 │ wahospitality.org

optimize spending and watch where every dollar goes, having access to these savings can make a big difference. Purchasing power Given the expanding role of GPOs in the hospitality purchasing equation, the association believes establishing an official GPO program makes sense. After thorough vetting, the association will choose a GPO for their size, contract coverage, and technology tools that will serve the majority of the association members to provide savings. Such an organization typically can offer over a hundred thousand products under contract from hundreds of top manufacturers for everything from tomato sauce to tablecloths. Under such programs, members can earn cash back on everything from chicken, pasta, mayonnaise, paper towels, containers and thousands of other items across hundreds of categories. Additionally, some organizations feature programs that offer savings on non-food expenses such as uniforms, footwear, cable TV packages, equipment suppliers, paint, and technologies featuring third-party delivery and order consolidation. Addressing the lodging side is also very important to the Washington Hospitality Association, so we’ll choose a program that offers a specialized suite of services for hotel and casino properties that can include savings programs on operational supplies and equipment, furniture fixtures and suppliers unique to hotel and casino properties. Ease of technology The last thing a hospitality operator needs is another task, or a headache. Washington Hospitality Association will partner with new technology that makes sign-up and GPO account management simple. Online member portals need to provide easy software programs for updating accounts, browsing product, program and promotion opportunities, as well as platforms that allow members to view their purchasing data by manufacturer, category, time period and other factors. Additional technology features that track food inventory and ordering, recipe cost calculators, accounting tools and rewards points are all features our members may want and need. Information for this article was provided by Dining Alliance, a group purchasing organization. Washington Hospitality Association is currently working to develop a GPO program to provide members value and ease of use. 

Association applauds 2020 Legislative Heroes By Jillian Henze, APR

Following each legislative session, the Washington Hospitality Association recognizes the legislators who committed their time, energy and courage to be leaders for the hospitality industry – and we’re excited to announce our 2020 Legislative Heroes. “Our 2020 Legislative Heroes rose to the occasion for hospitality this session,” said Julia Gorton, director of state government affairs for the association. “These leaders championed important issues and assisted on bills that ultimately will improve the way hospitality can support its employees and local communities. We want to take a moment and celebrate each of them for their leadership this session.”

2020 Legislative Heroes

Sen. Curtis King, R-Yakima: King serves an important role as ranking minority member on the Senate Labor & Commerce Committee. He never fails to bring considerate solutions to complicated issues. He is a true champion of protecting the 608/609 workers’ compensation accounts and ensuring those funds are spent as intended. King was also the cosponsor of the successful pull-tab bill in the Senate. HERO

Sen. Jamie Pedersen, D-Seattle: Pedersen was a strong leader on the association’s human trafficking prevention work this year. He showed thoughtfulness and courage supporting human trafficking victims while allowing hospitality businesses to use proven international training programs. HERO

HERO

Rep. Strom Peterson, D-Edmonds: Serving as the chair of the House Commerce & Gaming Committee, Peterson was the perfect candidate to be the prime sponsor

of the pull-tab bill in the House. As a restaurant owner himself, he is a wonderful hospitality ally and supporter. He was critical in helping the association secure $25 million in unemployment insurance relief following the coronavirus outbreak. Peterson is always a great partner and shares a practical approach when solving tough industry problems. Rep. Drew Stokesbary, R-Auburn: Stokesbary showed continued support and dedication through the high-stakes discussions of the consumer data privacy legislation. He played an important role as the ranking minority member on the House Appropriations Committee and is always working hard to stop new taxes from impacting the business community. HERO

2020 Honorable Mentions

Sen. Mark Mullet, D-Issaquah: Mullet earns an honorable mention for carrying hospitality’s messages and solutions into his caucus this session. He has been a member of the association since 2010, and year after year we are grateful for all his service to our industry. HERO

Rep. Amy Walen, D-Kirkland: Walen earns an honorable mention this session for her work on data privacy, and especially for her willingness to ask the tough questions. She also supported the industry’s opposition to the restrictive scheduling legislation.  HERO

Photos provided by the Legislative Support Services Photo Department.

Buyer’s Guide 2020-21 │ 11

LOOKING FORWARD How to mitigate supply chain disruptions amidst a pandemic By Iain Woessner

As our industry settles into an extended stay with the coronavirus and all the restrictions and challenges that will come with it, it’s important to be forward thinking. Many operators have enough concerns with just surviving the next few weeks – but there is no time better than the present to start preparing for the likely disruptions we can already see up the road.

where and when we might see disruptions in the supply chain and how we can prepare to them.

We spoke with a panel of experts within Harbor Foodservice to try and identify

The fact is, as states start reopening and reactivating their economies and restaurants and hotels start trying to do business again, the rapid spike in demand

12 │ wahospitality.org

The biggest thing to keep in mind is that the circumstances are highly unique and ever-changing. The first and best lesson you can take home is to be as flexible as you can be, whether that’s in deciding the menu in your restaurant or considering the distributer of your linens, cleaning products or toiletries. The price of doing business Monica McCombs, chief supply chain officer with Harbor Foodservice, told the Washington Hospitality Association that while there are many immediate concerns that operators are dealing with right now, her concern from the supply chain perspective is in a “six-to-eight-month” look. “There’s still inventory in the systems, it may not be the inventory people want or expect but it is inventory,” McCombs said. “But ...when you look to raw materials and what’s happening now, the depopulation of proteins and cattle and when you look at what’s happening in the produce fields, I’m concerned that it will be a little bit bumpy the first few weeks or months.”

is going to cause disruptions to a supply chain that is not likely to be back at full operating capacity. Meat packing plants have not proven immune from the coronavirus, and even when they are allowed to re-open, it is unlikely that they will be anywhere near as productive as they were before. The situation can only be exacerbated should operators try and guess at what products they are going to need, or try to undertake behaviors such as the hoarding of toilet paper, a specific example of where a disruption was caused in the supply chain by sheer volume of demand, rather than any flaw in the chain itself. This not, however, a cause for panic. In fact, the situation isn’t nearly as dire as it could be or as some have reported it could be – not according to the data, at least. Jerry Baker, director of procurement for Harbor Foodservice, said that he’s been following federal reporting on the issue and there isn’t evidence that we’re approaching any kind of cliff. “We haven’t seen any evidence that things are falling apart yet,” Baker said. “Even FEMA’s been putting out weekly updates … and they’ve been saying, there are stresses going on but we’re not seeing evidence of a catastrophic collapse of the supply chain.” Keeping in mind best practices and being prudent – and pliant – will serve to help distributors, suppliers and yourself from being victim to supply chain disruptions. Some best practices: Communication, communication, communication: It is more essential than ever to work closely with your distributor, even going so far as to share your long-term plans for menus or anticipated needs. McCombs said that the least ideal situation would have operators all basing their purchases on guesswork and not considering external factors – like diminished supply and increased demand – will result in serious disruptions.

Consider local sources: Among the biggest disruptions that can be anticipated is the drop-off of shipping from the Asian market, which produces a considerable amount of products used in both hotels and restaurants. This disruption will likely see an even greater stress placed on the supply of products like disposal napkins, cutlery and plates. McCombs anticipates that these items may suffer worse for the added demand for takeout and delivery. See if your distributor is connecting with local suppliers to try and create these connections to get through the disruption. Not everything is produced within Washington state, but there are local options out there that distributors can be aware of. Be realistic – and flexible: It’s never a good thing to drop standards, but there does come a time when it’s prudent to be flexible. With the stresses in coming months anticipated, operators will have to sometimes settle for what can be acquired over what they may want. Fresh to frozen may have to become a palatable option for some, while others may have to look to different brands of product, anticipating fewer varieties than before while operations become more focused and streamlined. This is another area where communication can help – the more that suppliers know, through conversations between their sales associates and you, the more they will be able to communicate further down the supply chain, and vice versa. By keeping an open line of communication, you can stay informed and provide information in time, knowing what may not be possible or timely to acquire well before you need it.

“We’re going to deplete inventory and resources faster than we want to,” McCombs said. “The more operators collaborate with their distributors up front the better ability we will be able to work long-term.”

Don’t be a hoarder: The most surefire way to create a bigger disruption to the supply chain for everybody is to try and stockpile an inordinate amount of product. Even if the opportunity and temptation are there, there’s little benefit to stockpiling, as it will deplete inventories too fast to replenish and ultimately may leave you with more stock than demand as the situation continues to change and adapt.

Make sure you’ve created a safe work plan, as required under the current restrictions, and that you’ve shared that plan with your distributors.

Understand that distributors operate on forecasts, and massive bulk orders disrupt those forecasts and create larger problems for operations. 

Buyer’s Guide 2020-21 │ 13

HOW TO NAVIGATE CORONAVIRUS

COMPLAINTS By Iain Woessner

Though many businesses remain closed and many people continue to shelter in their homes, the day is fast approaching when we will see businesses and industries opening once more, albeit with restrictions in place. It may be months before the coronavirus is behind us and during this time it is vital that businesses continue to comply with official guidelines. Michael Octave of Employee Resources Northwest (ERNWest), the largest third-party administrator in Washington state. ERNWest manages retrospective rating programs for businesses throughout the state and helps companies with their worker’s comp. “As we start rolling out, going back to business, what are some things they should be prepared for or anticipate, from a regulatory standpoint, from an employee standpoint?” Octave said. “But also, if they receive a visit or letter complaining about a COVID-19 situation, what can they anticipate regarding that?” 14 │ wahospitality.org

Octave said that the past month has seen a massive uptick, to the tune of thousands of complaints regarding the coronavirus, sent to the Department of Labor and Industries. That department’s Division of Occupational Safety and Health published the General Coronavirus Prevention Under Stay Home, Stay Healthy Order. This directive provides inspectors enforcement policies and guidance when evaluating workplace safety and health hazards during coronavirus. To this end, Octave said, there are five major areas where operators are running into issues with staying compliant. Here’s what you should know to keep compliant and handle complaints that come in.

Communication and education: You should always be aware of how you are communicating information and educating your employees on the spread and prevention of coronavirus within your business. Prevention strategy and communications can be integrated into onboarding processes or during a socially distant safety meeting. To this end, the Centers for Disease Control and Prevention have poster boards available that should be placed in common areas. Document discussions and training and have team members verify with signatures that they have undergone specific trainings or educational meetings. This documentation needs to be kept on file. “What L&I is looking for here from the business community is ‘how are you communicating to and

educating your workforce?’” Octave said. “What are your prevention strategies and how are you communicating them to your workforce? As employees come back to work, it is imperative businesses think about how they are communicating that to staff.”

“What we don’t want to do is have L&I in our business, so that’s why we want to try and provide some guidance on ‘what are some of the things to be prepared for’ as we start moving into this new season of COVID-19. We’re trying to make sure people are educated.”

Six-foot social distance rule: Social distancing is already proving a challenge for the restaurant industry, and there is some understanding to the unique challenges present in that world when it comes to doing the job and maintaining social distances. The current Stay Home, Stay Healthy Order has language that explains that “special circumstances where frequent customer/public interaction may be necessary to some places of employment.” Whenever feasible, businesses establish social distancing with physical systems, ranging from the arrangement of dining areas to the separation of pay stations to the erection of physical barriers to maintain distances from customers and employees.

Frequently clean common-touch surfaces:

Official guidance has become available on this subject, and L&I directs that a six-foot minimum separation be maintained between all employees and customers in all interactions, at all times. When strict physical distancing is not feasible for a specific task, other prevention measures are required, such as the use of barriers, the minimization of staff or customers in narrow or enclosed spaces, staggered breaks and work shift starts.

Businesses are required to have a cleaning and sanitation schedule, that includes frequent surface cleaning of commonly-touched areas, like keypads, door handles, tables and so on. Make sure all dishwashing areas have adequate supplies of sanitizer. Bear in mind, supply chain issues may impact the availability of sanitizer. As you plan your restart, you may want to anticipate these delays and take steps to try and ensure you’re not waiting for a long while on supplies.

Workers must have access to handwashing facilities: It is more vital now than ever to have employees understand the importance of proper handwashing. Proper handwashing is critical to protecting employees and customers – this video, link below, helps show how hand soap kills the virus.

wha.fyi/washinghands

Process of complaints: When there is a complaint, the

Be prepared for sick employees: The hospitality

business will receive a letter in the mail that addresses the specific complaints from the party, employee or customer. Then they will ask the business to post that complaint in a common area for the employees to see. The business must post that letter for at least three days or until the hazard is corrected. The business must report back to the department in writing, describing what corrective actions they’ll take. This can be a written statement or may require documentation, like training records or purchase receipts.

industry should be prepared to address sick employees who may come to work sick or become sick while working. Establish a deep cleaning process after any employee leaves the workplace sick. The Centers of Disease Control, wha. fyi/cdcsteps, and Public Health — Seattle & King County, wha.fyi/kingcountyhealth, both provide guidelines on how business should address these situations. 

Buyer’s Guide 2020-21 │ 15

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2020/2021

» State-of-the-art technology vendors » Restaurant equipment » HR services » Food & beverage vendors » Hotel supplies » Legal and financial services » Construction and remodel experts » AND MUCH MORE

2020–21 Buyer’s Guide | 17A

SHOP BY COMPANY SHOP BY CATEGORY Program partner

Accent Table Lighting Company Jeff Robb 15339 NE 90th Street Redmond, WA 98052 (425) 881-2062 accenttablelight@aol.com www.lampserviceproducts.com Fuel, Gloves, POS Supplies Service Area: Statewide Special offer for members: Yes Ace Parking Management Nick Hutsen 500 Union St, Ste 400 Seattle, WA 98101-2709 (206) 903-1218 nick_hutsen@aceparking.com www.aceparking.com Parking Management Service Area: Statewide ACRAnet, Inc. Jacquie Brownell 521 W Maxwell Ave Spokane Valley, WA 99201 (509) 324-1241 Jacquie.Brownell@acranet.com www.acranet.com Employment screening background checks Service Area: Statewide Airista Flow Inc Mark Sajjad 913 Ridgebrook Rd Ste 110 Sparks Glencoe, MD 21152 (410) 878-2700 mark.sajjad@airistaflow.com airistaflow.com Hotel panic button solution Service Area: Statewide Alice Financial Mackenzie Miles 195 Montague St Floor 14 Brooklyn, NY 10015 (812) 350-2503 mackenzie@thisisalice.com www.thisisalice.com Lower Payroll Taxes Service Area: Statewide

18A | 2020–2021 Buyer’s Guide

All Things HR, LLC Suzan Sturholm 4210 198th St SW Ste 105 Lynnwood, WA 98036-6756 (425) 248-4978 ssturholm@allthings-hr.com allthings-hr.com HR Consulting Firm Service Area: Statewide

American Underwriters Insurance Lavonne Northcutt 6429 S Tacoma Way Tacoma, WA 98409-4004 (253) 473-1415 lavonne@american-underwriters.com www.auiagency.com Business & commercial insurance Service Area: Statewide

Alpine Bakery Co. Nicole Burgi 810 N Monroe St Spokane, WA 99201-2109 (509) 327-7040 alpinebakerycompany@gmail.com Fresh, Local, Preservative-free Bakery Service Area: Spokane

AMP Services, LLC Rick Braa 200 W Mercer St, Ste 511 Seattle, WA 98119-5908 (206) 596-7400 rbraa@ampservices.com www.ampservices.com Outsourced Accounting/Consulting Services Service Area: Statewide

ALSCO Steve Bivens 6828 S 204th St Kent, WA 98032-5112 (253) 478-5197 sbivens@alsco.com www.alsco.com Linen supplies & cleaning Service Area: King, Kitsap, Lewis, Pierce, Pierce, Skagit, Snohomish, Thurston

Anheuser Busch Companies Gilbert Canizales 15800 Roscoe Blvd Van Nuys, CA 91406-1350 (503) 720-9586 gilbert.canizales@anheuser-busch.com www.anheuser-busch.com Beer, domestic & regional Service Area: Statewide

ALSCO- American Linen Spokane Joey Kink 1923 N Waterworks St Spokane, WA 99212-1360 (509) 534-2693 jkink@alsco.com www.alsco.com Linen supplies & cleaning Service Area: Spokane

Approach Management Services Kevin Neubauer 1711 S Jackson St Seattle, WA 98144-2112 (206) 812-3804 kneubauer@approachms.com www.approachms.com Workers’ Comp Claim Management Service Area: Statewide

American TechCorp Lori Wilson PO Box 39036 Lakewood, WA 98499-3036 (253) 682-1240 loriw@americantechcorp.com www.americantechcorp.com Directv Television Service Service Area: Statewide Special offer for members: Yes

ASCAP John Bonaccorso 2 Music Sq. West Nashville, TN 37203-3204 (888) 772-4252 jbonaccorso@ascap.com www.ascap.com Music Licensing Service Area: Statewide

SHOP BY COMPANY Program partner

Audio Visual Services Group PSAV Jason Younce 790 Andover Park East Tukwila, WA 98188-7612 (702) 776-8860 jyounce@PSAV.COM www.psav.com Audio Visual Equipment & Services Service Area: Statewide Auto Chlor Systems Jonathan Harbaugh 510 53rd Ave E Fife, WA 98424-2740 (253) 922-5557 harbaugh@autochlor.com www.autochlor.com Commercial dishwashing equipment and service Service Area: Clark, Grays Harbor, King, Kitsap, Lewis, Mason, Pierce, Spokane, Thurston Baker Commodities Inc Michael Bulleri PO Box 58368 Seattle, WA 98138-1368 (206) 243-7387 mbulleri@bakercommodities.com www.bakercommodities.com Used Cooking Oil Recycling Service Area: Statewide Baker Commodities Spokane Valley Joe Jacobson PO Box 11157 Spokane Valley, WA 99211-1157 (509) 535-5435 jjacobson@bakercommodities.com www.bakercommodities.com Recycling & used oil Service Area: Statewide Bargreen Ellingson Seattle Jeff Gentling 3627 1st Ave S Seattle, WA 98134-2201 (206) 682-1472 j.gentling@bargreen.com www.bargreen.com Restaurant supply, design and fabrication Service Area: King

Bargreen Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 (509) 324-2939 tkennedy@bargreen.com www.bargreen.com Restaurant supply, design and fabrication Service Area: Spokane Bargreen Ellingson Tacoma Dave Bartra 6626 Tacoma Mall Blvd, Ste B Tacoma, WA 98409-9086 (253) 475-9201 d.barta@bargreen.com www.bargreen.com Restaurant supply, design and fabrication Service Area: King, Lewis, Pierce, Thurston Batali Associates Hospitality Consulting Ken Batali 9792 Edmonds Way Ste 226 Edmonds, WA 98020-5940 (206) 390-8285 ken@bataliassociates.com www.BataliAssociates.com Restaurant and Hospitality Consulting Service Area: Statewide Special offer for members: Yes Batdorf & Bronson Coffee Roasters Dave Wasson 200 Market St NE Olympia, WA 98501-6965 (360) 753-3391 dwasson@batdorf.com batdorfcoffee.com Wholesale coffee, equipment, training Service Area: Statewide Bath Fitter Trey Provident 7649 S 180th St Kent, WA 98032-1048 (253) 872-6898 tprovident@bocabathsystems.com www.bathfitter.com Tub & Shower Remodeling Service Area: Statewide

Bavarian Meat Products, Inc. Lynn Hofstatter 2934 Western Ave Seattle, WA 98121-1021 (206) 448-3540 lynn@bavarianmeats.com www.bavarianmeats.com Wholesale sausage & meats Service Area: King Bell-Anderson Insurance Renton Andy Hoven 600 SW 39th St, Ste 200 Renton, WA 98057-4911 (425) 291-5200 andyh@bell-anderson.com www.bell-anderson.com Business & commercial insurance Service Area: King, Pierce Bell-Anderson Insurance Spokane Neil Muller 6519 N Maple St, Ste B Spokane, WA 99208-6169 (509) 465-1133 neilm@bell-anderson.com www.bell-anderson.com Business & commercial insurance Service Area: Spokane Berntson Porter & Company, PLLC Rebecca Young 11100 NE 8th St Ste 400 Bellevue, WA 98004-4469 (425) 454-7990 ryoung@bpcpa.com www.bpcpa.com Tax, Accounting, Consulting Services Service Area: Statewide BMI Jessica Frost 10 Music Sq E Nashville, TN 37203-4321 (615) 401-2873 jfrost@bmi.com www.bmi.com Performing rights organization Service Area: Statewide

2020â&#x20AC;&#x201C;21 Buyerâ&#x20AC;&#x2122;s Guide | 19A

SHOP BY COMPANY SHOP BY CATEGORY Program partner

Brantley, Janson, Yost & Ellison, CPA’s Michael Gintz 1617 S 325th St Federal Way, WA 98003-6009 (253) 838-3484 mgintz@brantleyjanson.com www.brantleyjanson.com Accounting, CPA & taxes Service Area: Statewide Bridge 2 Bridge Beverages Dale Armstrong 5210 1st St Bremerton, WA 98312-3342 (360) 377-6262 dale@bremertonpepsi.com www.bremertonpepsi.com Non-alcoholic beverage distributor Service Area: Jefferson, Kitsap, Mason, Pierce, Pierce Brown & Brown Insurance of WA, Inc. Alex Nephew 800 5th Ave Ste 2400 Seattle, WA 98104-3176 (206) 956-1600 anephew@bbseattle.com www.bnbseattle.com Full service insurance brokerage Service Area: Statewide Brunswick Bowling Mark Lambourne 525 W Laketon Ave Muskegon, MI 49441-2601 (231) 725-4673 luchi.nelson@brunswickbowling.com brunswickbowling.com Bowling Products & Services Service Area: Statewide Caffe Appassionato Coffee Co. Phil Sancken 4001 21st Ave W Seattle, WA 98199-1201 (888) 502-2333 phil@caffeappassionato.com www.caffeappassionato.com Wholesale coffee & teas Service Area: Statewide

20A | 2020–2021 Buyer’s Guide

Caffe D’Arte, LLC Kimberly Zier 33926 9th Ave S Federal Way, WA 98003-6708 (253) 252-7050 kjzier@comcast.net www.caffedarte.com Wholesale coffee & espresso Service Area: Statewide Cascade Natural Gas Conservation Incentive Program Bradey Day 1600 Iowa St Bellingham, WA 98229-4707 (866) 450-0005 bday@trccompanies.com www.cngconserve.com Commercial conservation & energy Service Area: Adams, Benton, Chelan, Clark, Cowlitz, Douglas, Franklin, Grant, Grays Harbor, Island, Island, Kitsap, Mason, Pierce, Pierce, Skagit, Snohomish, Walla Walla, Whatcom, Yakima Central Washington Fair Association Erin Baldoz 1301 S Fair Ave Yakima, WA 98901-5500 (509) 248-7160 erinb@fairfun.com www.statefairpark.org Event management Service Area: Yakima Charlie’s Produce Shawn Garner 4103 2nd Ave S Seattle, WA 98134-2305 (206) 625-1412 shawng@charliesproduce.com www.charliesproduce.com Fresh produce & daily delivery Service Area: Statewide

Charlie’s Produce Spokane Duane Ruegsagger 3530 E Ferry Ave Spokane, WA 99202-4631 (509) 535-7393 Duaner@charliesproduce.com www.charliesproduce.com Locally sourced fresh produce Service Area: Adams, Asotin, Benton, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla Chukar Cherry Company Pam Montgomery PO Box 510 Prosser, WA 99350-0510 (509) 786-2055 pam@chukar.com www.chukar.com Wholesale berries & nuts Service Area: Statewide Cintas - Bellevue Amanda Gust 320 120th AVE NE Ste 100 Bellevue, WA 98005-3039 gusta@cintas.com www.cintas.com Uniforms, cleaning & safety supplies Service Area: King CJ Consulting Services Caun Knapp 6616 High Point Dr SW Seattle, WA 98126 (425) 417-0671 info@cjconsultingservices.com www.cjconsultingservices.com Consulting & Project Management Service Area: King Clark Nuber P.S. Julie Eisenhauer 10900 NE 4th St Ste 1400 Bellevue, WA 98004-5873 (425) 454-4919 jeisenhauer@clarknuber.com www.clarknuber.com Accounting, CPA & taxes Service Area: Statewide

SHOP BY COMPANY Program partner

Clevenger Associates Tony Clevenger 11803 101st Ave Ct E, Ste 203 Puyallup, WA 98373-3473 (253) 841-7811 tony@clevengerassoc.com www.clevengerassoc.com Kitchen Planning and Design Service Area: Statewide CLG Employer Resources Holly Hahn 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 (425) 391-4141 hollyh@clger.com clgemployerresources.com Employee benefits & health insurance Service Area: Statewide Color Graphics Screenprinting, Promotional Products & Awards Voshte Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 (360) 352-3970 voshte@colorgraphicswa.com www.colorgraphicswa.com Best Quality, Service & Professionalism Service Area: Statewide Special offer for members: Yes Columbia Distributing Co., Inc. Tom Thompson 255 Appleyard Dr Wenatchee, WA 98801-8962 (509) 662-1673 tom@columbiadistributing.com www.columbiadistributing.com Beer, domestic & regional Service Area: Chelan, Douglas, Okanogan Comcast Business Auburn Wayde Martin 4020 Auburn Way N Auburn, WA 98002-1315 (253) 288-7489 Wayde_Martin@comcast.com business.comcast.com Telecommunication services for businesses Service Area: King

Comcast Business Class Lynnwood Mark Ensign 15815 25th Ave W Lynnwood, WA 98087-2507 (877) 533-5676 Mark_Ensign@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: Snohomish

Comcast Business Seattle Dave Paciocco 12645 Stone Ave N Seattle, WA 98133-8315 (425) 508-4143 david_paciocco@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: King

Comcast Business Olympia John Koch 440 Yauger Way SW Olympia, WA 98502-8153 (360) 280-3429 john_koch@cable.comcast.net business.comcast.com Telecommunication services for businesses Service Area: Thurston

Comcast Business Spokane Brandon Lennick 1717 E Buckeye Ave Spokane, WA 99207-4908 (509) 755-4689 brandon_lennick@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: Spokane

Comcast Business Puyallup Jennifer Gustin 410 Valley Ave NW Ste 9 Puyallup, WA 98371-3317 (253) 405-7970 jennifer_gustin@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: Pierce Special offer for members: Yes

Concentra Urgent Care Ryan Schall 140 4th Ave N Ste 150 Seattle, WA 98109-4940 (206) 445-8835 RSchall@Concentra.com www.concentra.com Dependable Solutions for WorkRelated Injuries Service Area: Statewide

Comcast Business Redmond Jonathan Ray PO Box 97007 Redmond, WA 98073-9707 (855) 452-1500 jonathan_ray@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: King

Conover Insurance Ron Schmid 155 108th Ave NE Ste 725 Bellevue, WA 98004-5928 (425) 455-5000 rons@conoverinsurance.com conoverinsurance.com Independent Insurance Agency Service Area: Statewide Corwin Beverage Company Erik Bjerkman 219 S Timm Rd Ridgefield, WA 98642-3343 (360) 696-0766 erik_bjerkman@corwinbevco.com www.corwinbevco.com Non-alcoholic beverage distributor Service Area: Clark, Cowlitz, Skamania, Wahkiakum

2020â&#x20AC;&#x201C;21 Buyerâ&#x20AC;&#x2122;s Guide | 21A

SHOP BY COMPANY SHOP BY CATEGORY Program partner

Costco Aurora Village #106 Shawn Hancock 1175 N 205th St Seattle, WA 98133-3206 (206) 546-0480 W106MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco Covington #1029 Jim Cannell 27520 Covington Way SE Covington, WA 98042-9100 (253) 796-1004 W01029MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco Gig Harbor #624 Scott Elliott 10990 Harbor Hill Dr NW Gig Harbor, WA 98332-8945 (253) 853-8600 W624MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Pierce

Costco Bellingham #19 Andrea Lowden 4299 Guide Meridian St Bellingham, WA 98226-6475 (360) 671-6947 W01216MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Whatcom

Costco East Vancouver #1086 Greg Killian 19610 SE 1st St Camas, WA 98607-7472 (360) 258-6221 W01086MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Clark

Costco Issaquah #110 Stacey Jiminez 1801 10th Ave NW Issaquah, WA 98027-5384 (425) 313-0965 W110MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco Burlington #662 Netra McGrew 1725 S Burlington Blvd Burlington, WA 98223-3223 (360) 757-5703 W662MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco Everett #114 Erika Kostal 10200 19th Ave SE Everett, WA 98208-4256 (425) 379-7451 W114MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco Kennewick #486 Tom Olson 8505 W Gage Blvd Kennewick, WA 99336-8120 (509) 737-8861 W486MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Benton

Costco Business Center Jeremy Young 19105 Highway 99 Lynnwood, WA 98036-5228 (425) 640-7700 w115mkm@costco.com www.costcobusinessdelivery.com All your business needs! Service Area: Snohomish

Costco Federal Way #61 Paul Michael 35100 Enchanted Pkwy S Federal Way, WA 98003-8314 (253) 874-3652 W061MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco Kirkland #8 Chris Delong 8629 120th Ave NE Kirkland, WA 98033-5865 (425) 827-1693 W008MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco Clarkston #103 Alan Demers 301 5th St Clarkston, WA 99403-1860 (509) 758-1800 w103mgr@costco.com www.costco.com Produce, meats & dairy Service Area: Asotin

Costco Fife Business Center Kyle Berggren 3900 20Th St E Fife, WA 98424-1818 (253) 719-1950 w767mkm@costco.com www.costco.com All your business needs! Service Area: Pierce

Costco Lacey #740 Gail Harkness 1470 Marvin Rd NE Lacey, WA 98516-3870 (360) 412-3500 W740MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Thurston

22A | 2020–2021 Buyer’s Guide

SHOP BY COMPANY Program partner

Costco Marysville #642 Shelly Jones 16616 Twin Lakes Ave Marysville, WA 98271-4701 (360) 652-4532 W642MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco Southcenter #6 Todd Young 400 Costco Drive #150 Tukwila, WA 98188-4808 (206) 575-9191 W006MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco Union Gap #1013 Greg Schatz 2310 Longfibre Ave Union Gap, WA 98903-1513 (509) 454-5242 W01013MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Yakima

Costco Puyallup #660 Eric Johnson 1201 39th Ave SW Puyallup, WA 98373-3803 (253) 445-7543 W660MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Pierce

Costco Spokane #670 Fred Schoenhard 5601 E Sprague Ave Spokane, WA 99212-0826 (509) 842-0003 W670MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Spokane

Costco Vancouver #772 Ben Tehrani 6720 NE 84th St Vancouver, WA 98665-2016 (360) 828-2262 W772MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Clark

Costco Seattle #1 Jeremy Cook 4401 4th Ave S Seattle, WA 98134-2311 (206) 622-3136 W001MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco Spokane II #66 Kelly Frisina 7619 N Division St Spokane, WA 99208-5613 (509) 466-9668 W01298@costco.com www.costco.com Produce, meats & dairy Service Area: Spokane

Costco Wenatchee #112 Alex Ryan 375 Highline Dr S East Wenatchee, WA 98802-5344 (509) 886-0593 W112MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Chelan, Douglas

Costco Sequim #639 Bobby Radcliffe 955 W Washington St Sequiim, WA 98382-3266 (360) 406-2025 w639mgr@costco.com www.costco.com Produce, meats & dairy Service Area: Clallam

Costco Tacoma #95 Cindy Petersen 2219 S 37th St Tacoma, WA 98409-7473 (253) 475-5595 W095MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Pierce

Costco Woodinville #747 James Hickey 24008 Snohomish Woodinville Rd Woodinville, WA 98072-9743 (425) 806-7700 W747MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco Silverdale #13 Mike O’Hara 10000 Mickelberry Rd NW Silverdale, WA 98383-8302 (360) 692-9213 W013MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Kitsap

Costco Tumwater #64 Dave Ryan 5500 Littlerock Rd SW Tumwater, WA 98512-7363 (360) 357-6580 W064MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Thurston

CPR Training Center Dawn Jones PO Box 55806 Seattle, WA 98155-0806 (206) 621-3560 scheduler@cprtr.com www.cprtr.com Best First Aid/CPR Service Area: Statewide

2020–21 Buyer’s Guide | 23A

SHOP BY COMPANY SHOP BY CATEGORY Program partner

Craig Stein Beverage Chris Strong 5408 NE 88Th St Bld. B - 101 Vancouver, WA 98665-0990 (360) 823-2534 Christopher.Strong@csbeverage.com csbeverage.com Beer, wine & spirits Service Area: Clark, Cowlitz, Klickitat, Skamania Crane Dunham PLLC Stephen Crane 5209 NE 43rd St Ste 200 Seattle, WA 98105-4914 (206) 292-9090 scrane@cranedunham.com www.cranedunham.com Legal consulting & services Service Area: King, Kitsap, Pierce, San Juan, Snohomish, Spokane, Statewide Special offer for members: Yes Crystal Investment Property LLC Michelle Kennedy 10260 SW Greenburg Road #400 Portland, OR 97223-5514 (503) 530-1316 michelle@crystalip.com www.crystalip.com Hotel Brokerage, Selling/Buying Service Area: Statewide Culinary SOS Mark Linden 20288 111th Way SE Kent, WA 98031-5565 (253) 880-6686 mark@culinarysos.com www.culinarysos.com Culinary consulting Service Area: Statewide Custom Gaskets NW Scott Dugaw PO Box 111734 Tacoma, WA 98411-1734 (866) 944-2653 gasketsnw@hotmail.com www.customgasketsnw.com Gaskets, hardware & fabrication Service Area: Statewide Special offer for members: Yes

24A | 2020–2021 Buyer’s Guide

Cyrus O’Leary’s Pies Barclay Klingel 1528 S Hayford Rd Airway Heights, WA 99001-9404 (509) 624-5000 barclay@cyruspies.com www.cyruspies.com Frozen Pie Manufacturing Service Area: Statewide

Degen & Degen Architecture Anita Degen 1402 3rd Ave Ste 1100 Seattle, WA 98101-2124 (206) 623-6368 anita@ddseattle.com www.ddseattle.com Architecture & Interior Design Service Area: Statewide

Davis Grimm Payne & Marra Selena Smith 701 Fifth Ave, Ste. 4850 Seattle, WA 98104-7094 (206) 447-0182 SSmith@davisgrimmpayne.com www.dgpmlaw.com Management Labor & Employment Law Service Area: Statewide

Degginger McIntosh & Associates Keith Degginger 3977 Harbour Point Blvd SW Mukilteo, WA 98275-5454 (425) 740-5200 keith@dmainsurance.com www.dmainsurance.com Insurance and financial services Service Area: Statewide

Davis Wright Tremaine LLP Riley Lagesen 1300 SW 5th Ave Ste 2300 Portland, OR 97201-5682 (503) 241-2300 RileyLagesen@dwt.com www.dwt.com Restaurant attorneys & legal advice Service Area: Statewide

Dickerson Distributors, Inc. Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 (360) 676-1260 Kevin@dickersondistributors.com www.dickersondistributors.com Beer, spirits & wine Service Area: Island, Island, San Juan, Skagit, Whatcom

Davis Wright Tremaine LLP Seattle Gillian Murphy 1201 3rd Ave Ste 2200 Seattle, WA 98101-3045 (206) 622-3150 gillianmurphy@dwt.com www.dwt.com Restaurant attorneys & legal advice Service Area: Statewide

Dick’s Restaurant Supply Bellevue Dirk Happee 2102 140th Ave NE Bellevue, WA 98005-2008 (425) 289-0680 dhappee@dicksrestaurantsupply.com www.dicksrestaurantsupply.com New & used commercial equipment Service Area: King

Deacon Construction, LLC Bob Murphy 8343 154th Ave NE Ste 210 Redmond, WA 98052-6182 (425) 284-4000 bob.murphy@deacon.com www.deacon.com Real Estate Development Service Area: Statewide

Dick’s Restaurant Supply Mount Vernon Mark Stevens 324 Chenoweth St Mount Vernon, WA 98273-9045 (360) 848-0259 mstevens@dicksrestaurantsupply.com www.dicksrestaurantsupply.com New & used commercial equipment Service Area: Island, Kitsap, San Juan, Skagit, Snohomish, Whatcom

SHOP BY COMPANY Program partner

Dick’s Restaurant Supply Seattle Mike Hoye 2963 1st Ave S Seattle, WA 98134-1821 (206) 382-0160 mhoye@dicksrestaurantsupply.com www.dicksrestaurantsupply.com New & used commercial equipment Service Area: King

Dynamic Sales & Service Daniel Danhof 12910 NE 125th Way, Bldg. B-3 Kirkland, WA 98034-7716 (425) 823-4300 dan@dynamicss.com http://www.dynamicss.com/ OPL, Guest Laundry & Services Service Area: Statewide

Distant Lands Coffee Diane Graber 801 Houser Way N Renton, WA 98057-5506 (425) 917-2920 dianeg@dlcoffee.com www.dlcoffee.com Wholesale coffee & espresso Service Area: Statewide

E Pro Consultants Arthur Torelli 1900 W Nickerson St Ste 116 #174 Seattle, WA 98119-1661 (206) 235-5446 atorelli@eproconsultants.com www.eproconsultants.com Point of Sale Solutions Service Area: Statewide Special offer for members: Yes

Double “D” Knitting & Glove, Inc. Dudley Duncan 22500 Jameson Drive Calabasas, CA 91302-5852 (818) 222-4588 dudley@ddgloves.com www.ddgloves.com Cut resistant gloves Service Area: Statewide Draco Hygienic Products Cole Wilcox 716 S Bon View Ave Ontario, CA 91761-1913 (909) 933-1000 cole@draco.com www.draco.com Restroom hygiene dispensers Service Area: Statewide Duck Delivery of Washington, Inc. Derek Reich 1509 45th St E Sumner, WA 98390-2201 (253) 891-8918 derekr@duckdelivery.com www.duckdelivery.com Fresh Produce. Quality & Service Service Area: Statewide

Ecolab Philip Anderson 4301 S Pine St, Ste 540 Tacoma, WA 98409-7216 (253) 244-3884 philip.anderson@ecolab.com www.ecolab.com Dishmachine & cleaning chemicals Service Area: Statewide Edenholm & Associates Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 (206) 245-6401 eedenholm@bainbridge.net Accounting, Business taxes, CPA Service Area: Kitsap Edward Don & Co Phil Blas 521 8th St SW Ste D Auburn, WA 98001-5920 (425) 656-8000 philb@smithandgreene.com We’re exceptional, not acceptable Service Area: Clark, Cowlitz, King, Lewis, Pierce, Pierce, Skamania, Snohomish, Thurston

ERNwest Olympia John Meier 1550 Irving St SW, Ste 300 Tumwater, WA 98512-6362 (800) 433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Service Area: Statewide ERNwest Spokane John Meier 511 N Argonne Rd, Ste 201 Spokane Valley, WA 99212-2878 (800) 433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Service Area: Statewide Essential Benefits Gordon Kushnick 7900 E Green Lake Dr N Ste 216 Seattle, WA 98103-4819 (206) 906-9815 gordon@essential-benefits.com essential-benefits.com Health Insurance - Employee Benefits Service Area: Statewide Essential Foods Adam Hewey 520 S Massachusetts St Seattle, WA 98134-1625 (206) 545-4194 efoods@aol.com www.globespun.com Wholesale organic products Service Area: Clark, Cowlitz, King, Pierce, Pierce, Skagit, Skamania, Snohomish, Thurston, Whatcom Extreme Steam Carpet Cleaning Wendy Iseman Mukilteo, WA 98275 (425) 870-2295 extremesteamcc@comcast.net www.extremesteamcc.com Carpet and Floor Cleaning Service Area: King, Snohomish

2020–21 Buyer’s Guide | 25A

SHOP BY COMPANY SHOP BY CATEGORY Program partner

FastrackOnboard: Employee Onboarding & Labor Compliance Mike Lancey 2303 W. Commodore Way #210 Seattle, WA 98199-1261 (888) 288-9506 mlancey@fastrackonboard.com www.fastrackonboard.com Employee Onboarding and Compliance Service Area: Statewide Special offer for members: Yes Fidalgo Coffee Roasters David Evans 856 N Hill Blvd Burlington, WA 98233-4640 (360) 757-8818 orders@fidalgocoffee.com www.fidalgocoffee.com Wholesale coffee & teas Service Area: Statewide Fikes Mark Sims 8041 S 228th St Ste 101 Kent, WA 98032-2919 (253) 854-2439 mark@fikesproducts.com www.fikesproducts.com Paper, plastic & cleaning supplies Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, Pierce, Skagit, Snohomish, Thurston, Whatcom Special offer for members: Yes Fisher & Phillips LLP Catharine Morisset 1201 Third Ave, Ste 2750 Seattle, WA 98101-3274 (404) 240-4219 cmorisset@fisherphillips.com www.laborlawyers.com Employment Law Service Area: Statewide

26A | 2020–2021 Buyer’s Guide

FlashParking Cory Elliott 3801 S Capital of Texas Hwy Ste 250 Austin, TX 78704 (310) 699-1400 cory.elliott@flashparking.com flashparking.com Parking and mobility solutions Service Area: Statewide

Fran’s Chocolates Andrina Bigelow 5900 Airport Way S Seattle, WA 98108-2776 (206) 322-0233 andrinab@franschocolates.com www.franschocolates.com Artisan Confections Service Area: Statewide

Food Service Equipment Repair Todd Lachmund 20126 Ballinger Way NE #101 Shoreline, WA 98155-1117 (206) 730-2662 toddtog.fserinc@gmail.com www.fserinc.com Superior equipment repair, installations Service Area: Chelan, Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Kittitas, Lewis, Mason, Okanogan, Pacific, Pierce, San Juan, Skagit, Snohomish, Thurston, Wahkiakum, Whatcom

Franz Family Bakeries Seattle Division Todd Fultz PO Box 24327 Seattle, WA 98144-0327 (206) 383-7026 todd.fultz@usbakery.com www.franzbakery.com Northwest local bakery Service Area: King

Food Services, Inc. Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 (360) 416-5101 sandy_cobbin@foodservicesinc.com www.foodservicesinc.com Locally Owned and Operated Service Area: Island, Island, King, Kitsap, Pierce, San Juan, Skagit, Snohomish, Thurston, Whatcom Foodwit Becki Holmes 7411 SW Capitol Hwy Portland, OR 97219-2432 (206) 457-9598 becki@foodwit.com www.foodwit.com Menu labeling & nutrition services Service Area: Statewide

Gecko Hospitality Kevin Kalstad PO Box 83556 Portland, OR 97283-0556 (503) 660-8565 kevin@geckohospitality.com www.geckohospitality.com Recruiting for Restaurants Hotels Clubs Service Area: Statewide Gemelli Coffee Roastery Paul Jacob 2502 E Sprague Ave Spokane, WA 99202-3937 (509) 838-3073 paulbjacob@hotmail.com https://www.facebook.com/GemelliCoffee-Roastery-116311971760493/ Fresh Roasted Wholesale Coffee Service Area: Spokane

SHOP BY COMPANY Program partner

General Biodiesel, Inc. Zach Shelton 6333 1st Ave S Seattle, WA 98108-3228 (206) 932-1600 zach@gbdnw.com www.gbdnw.com Local, Sustainable Oil Recycling Service Area: Chelan, Clallam, Clark, Cowlitz, Douglas, Grays Harbor, Island, Island, Jefferson, King, Kitsap, Kittitas, Lewis, Mason, Pacific, Pierce, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum Special offer for members: Yes Glance Pay Paola Ashton 200 Granville St #400 Vancouver, BC V6C 1S4 (778) 819-1352 paola@glancepay.com www.glancepay.com Mobile Payments & Loyalty Solution Service Area: King Special offer for members: Yes GNSA Scott Herson-Hord 6915 SW Macadam Ave Portland, OR 97219-2398 (503) 972-0999 shord@gnsadmin.com www.gnsadmin.com Payroll, Time, Benefits, HR Service Area: Statewide Special offer for members: Yes Golden Age Collectables Rod Dyke 1501 Pike Place Market Seattle, WA 98101 (206) 622-9799 gacollect@gmail.com goldenagecollectables.com Pop-culture & Comics Service Area: King

Gravity Payments Michael Marl 5601 22nd Ave NW Seattle, WA 98107-4059 (206) 388-5900 mmarl@gravitypayments.com www.gravitypayments.com Transparent merchant services Service Area: Statewide

Harbor Pacific Bottling Long Beach Tim Martin PO Box 30 Long Beach, WA 98631-0030 (360) 642-3331 timmartin@harborpacificbottling.com www.harborpacific.us Pepsi beverage distributor Service Area: Grays Harbor, Pacific

GSBA Jason Dittmer 400 East Pine St, Ste 322 Seattle, WA 98122-2300 (206) 363-9188 office@thegsba.org www.thegsba.org Business, Community, Advocacy, Philanthropy Service Area: King

Harbor Wholesale General Manager 3901 Hogum Bay Rd NE Lacey, WA 98516-3136 (360) 754-4484 info@harborwholesale.com http://www.harborwholesale.com/ Institutional, grocery and convenience stores Service Area: Statewide

H.I.H.I.T. Joe Peoples 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 (877) 892-9203 joep@hihittrust.com www.hihittrust.com Medical and Employee Benefits Service Area: Statewide

Heritage Distilling Company Justin Stiefel 3207 57th St. Ct. NW Gig Harbor, WA 98335-7586 (253) 509-0008 justin@heritagedistilling.com www.heritagedistilling.com Trusted. Local. Spirits. Service Area: Statewide

Harbor Foodservice Darrin Soderberg 18430 E Valley Hwy Kent, WA 98032-1246 (425) 251-9100 darrin.soderberg@harborfoods.com http://www.harborfoodservice.com/ Broadline distributor Service Area: Statewide

Hoodz of the Greater South Sound Greg Noson 7414 86th Ave NW Gig Harbor, WA 98335-6289 (253) 851-9130 greg.noson@hoodz.us.com https://www.hoodzinternational.com/ greater-south-sound/ Kitchen exhaust & hood cleaning Service Area: Statewide

Harbor Pacific Bottling Elma Tim Martin 50 Schouweiler Tract Rd W Elma, WA 98541-9385 (360) 482-4820 timmartin@harborpacificbottling. com www.harborpacificbottling.com Pepsi beverage distributor Service Area: Grays Harbor, Pacific

Hospitality Financial & Technology Professionals Michael Lancey PO Box 30550 Seattle, WA 98113 -0550 (800) 646-4387 mlancey@mckenziechase.com www.hftpwa.org Networking & education association Service Area: Statewide

2020â&#x20AC;&#x201C;21 Buyerâ&#x20AC;&#x2122;s Guide | 27A

SHOP BY COMPANY SHOP BY CATEGORY Program partner

HUB International Northwest LLC Kent Bergstedt 835 N Post St Ste 203 Spokane, WA 99201-2126 (509) 863-0322 kent.bergstedt@hubinternational. com www.hubinternational.com Tailored Insurance Solutions Service Area: Statewide Humble & Davenport Insurance Brokers Mark Hermiller 3500 Maple Valley Hwy Renton, WA 98058-2871 (425) 226-8221 Mark@humbledavenport.com www.humbledavenport.com Restaurant, Business & Commercial Insurance Service Area: King, Pierce, Snohomish IBA Oliver Kotelnikov 40 Lake Bellevue Drive, Ste 100 Bellevue, WA 98005-2480 (425) 454-3052 oliver@ibainc.com www.ibainc.com Full service business brokers Service Area: Statewide Inderbitzin Distributors, Inc. Glen Inderbitzin 901 Valley Ave NW Puyallup, WA 98371-2517 (253) 922-2592x1023 gleni@inderbitzin.com www.inderbitzin.com Distributor, snacks, jerky & pastries Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Lewis, Mason, Pierce, Pierce, Skagit, Skamania, Snohomish, Thurston, Whatcom

28A | 2020â&#x20AC;&#x201C;2021 Buyerâ&#x20AC;&#x2122;s Guide

ISS/Toast POS Tom Potter 816 NE 87th Ave Vancouver, WA 98664-1991 (360) 693-2325 tom@iss4pos.com www.iss4pos.com Toast POS Sales Service Service Area: Clark, Cowlitz, Grays Harbor, Klickitat, Lewis, Pacific, Pierce, Skamania, Thurston, Wahkiakum, Yakima

Kalispel Linen Service Mike Kelley 202 S Industry Drive Ste A Airway Heights, WA 99001-5232 (509) 481-6481 mkelley@kalispeldevelopment.com www.kalispellinen.com Laundry Services For Hotels Service Area: Adams, Asotin, Benton, Columbia, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Whatcom, Whitman

James King Roofing, LLC Kyle King 12407 Mukilteo Speedway Ste 155 Lynnwood, WA 98087-1537 (425) 374-7955 kylek@jameskingroofing.com www.jameskingroofing.com Commerical Roofing & Waterproofing Service Area: Statewide Special offer for members: Yes

L & E Bottling Co., Inc. Paul Lawrence 3200 Mottman Rd SW Tumwater, WA 98512-5658 (360) 357-3812 paul.lawrence@olympiapepsi.com www.olympiapepsi.com Complete beverage solution company Service Area: Lewis, Mason, Thurston

Jolly Roger Oysters Ken Wiegardt PO Box 309 Ocean Park, WA 98640-0309 (360) 665-4111 oysterman73@hotmail.com www.jollyrogeroysters.com Fresh oyster packer Service Area: Pacific K & J Accounting Jason Soper 255 SW 153rd St Burien, WA 98166-2313 (206) 244-0491 jason@kjaccounting.net www.kjaccounting.net Accounting, CPA & taxes Service Area: Statewide

Les Boulangers Associes, Inc. Gerard Simeon 18842 13th Pl S Seatac, WA 98148-2342 (206) 241-9343 gsimeon@lba-inc.com www.lba-inc.com Dough, pastries & pies Service Area: Statewide Liberty Orchards Aplets & Cotlets Greg Taylor PO Box C Cashmere, WA 98815-0485 (509) 782-2191 greg@libertyorchards.com www.libertyorchards.com Aplets & Cotlets manufacturer Service Area: Statewide MacDonald Meat Co Selynn Vong 2709 Airport Way S Seattle, WA 98134-2112 (206) 623-7993 svong@armandagra.com www.macmeat.com High Quality Meat Products Service Area: King, Pierce, Snohomish

SHOP BY COMPANY Program partner

Maestro Strategic Solutions LLC David Maestas 4404 Maricite St SE Lacey, WA 98503 (360) 900-1913 info@maestrostrategicsolutions.com www.maestrostrategicsolutions.com Digital marketing, media & PR agency Service Area: Statewide Special offer for members: Yes Maitre’D by Posera Michael Walker 11057 8th Ave NE Seattle, WA 98125-6103 (206) 364-8686 mwalker@posera.com www.posera.com Hospitality Information Systems Service Area: Statewide Maletis Beverage Linda Hoffmaster 610 SE Assembly Ave, Ste 150 Vancouver, WA 98661-5583 (503) 735-2300 lhoffmaster@maletis.com www.maletis.com Family, Quality, Customer Satisfaction Service Area: Clark, Cowlitz, Skamania Manitowoc Ice Machines & Reach-Ins Jim Friar 717 S Lander St Seattle, WA 98134-2008 (206) 336-1986 jimfriar@thermalsupply.com www.manitowocice.com Manitowoc wholesaler & distributor Service Area: Statewide MarkeTeam Foodservice Spencer Miles 1115 W 36th St Vancouver, WA 98660-1409 (360) 696-3984 spencer@marketeamnw.com www.marketeamnw.com Commerical Foodservice Equipment Solutions Service Area: Statewide

Mckenzie Chase Management Mike Lancey 21303 W Commodore Way Ste 210 Seattle, WA 98199-1261 (206) 547-8277 mike@mckenziechase.com www.mckenziechase.com Tax credits, hiring incentives Service Area: Statewide Minder Meats, Inc. Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 (360) 479-0880 jcarlson@mindermeats.com www.mindermeats.com Locally-sourced beef, pork and poultry Service Area: Clallam, Jefferson, King, Kitsap NAI Puget Sound Properties - Cairn Consulting Kelly Gaddis 1700 7th Ave Ste 2050 Seattle, WA 98101-1391 (206) 877-2757 kgaddis@nai-psp.com http://kellygaddis.com Commercial Real Estate & Consulting Service Area: Chelan, King, Pierce, Snohomish, Walla Walla, Yakima Special offer for members: Yes Natural Wave-RC, Inc. Bob Bisordi PO Box 447 Kent, WA 98035-0447 (253) 395-9266 naturalwaverc@hotmail.com www.naturalwavebeverage.com Non-alcoholic beverage distributor Service Area: Statewide

Nicholson & Associates Insurance Olympia Drake Nicholson 1802 Black Lake Blvd SW, Ste 301 Olympia, WA 98512-5665 (360) 352-8444 drake@nichinsure.com www.nicholson-insurance.com Business & commercial insurance Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Kittitas, Klickitat, Lewis, Mason, Pacific, Pierce, Pierce, Skamania, Snohomish, Thurston, Yakima Northwest Architectural Products Kelly Chaplin-Dahl 18717 236th Ave NE Woodinville, WA 98077-7521 (425) 967-4444 Kelly@nw-ap.com http://nw-ap.com The Operable Partition Specialist Service Area: Statewide Northwest Loss Prevention Consultants Doug Rector PO Box 3142 Renton, WA 98056-0007 (425) 271-0312 doug@nwlpc.com www.nwlpc.com Mystery Shopping, private investigator Service Area: Statewide NW Furniture Bank Jeremy Simler 117 Puyallup Ave Tacoma, WA 98421-1111 (253) 302-3868 jsimler@springbackrecyclingnw.org www.nwfurniturebank.org Donated Furniture Recycling Service Area: King, Pierce

2020–21 Buyer’s Guide | 29A

SHOP BY COMPANY SHOP BY CATEGORY Program partner

NW Healthplans Jason Vance 1313 E Maple St Ste 211 Bellingham, WA 98225-5708 (360) 922-6142 jason@nwhealthplans.com nwhealthplans.com Health Insurance, Experience Restauranteur Service Area: Island, Jefferson, King, Kitsap, Pierce, San Juan, Skagit, Snohomish, Whatcom Odom Corporation Spokane Dale Piper S 4122 Grove Rd Spokane, WA 99224-5326 (509) 458-4100 dale.piper@odomcorp.com www.odomcorp.com Premier wholesale beverages Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Walla Walla, Whitman, Yakima Office Depot Fran Dinnauer 6600 N Military Trail Rd Boca Raton, FL 33496-2434 (253) 872-1700 fran.dinnauer@officedepot.com business.officedepot.com Office supplies and print services Service Area: Statewide Olympic Eagle Distributing Neil Pearson 1101 N Levee Rd Puyallup, WA 98371-3236 (253) 256-0200 Neil.Pearson@olympiceagle.com www.olympiceagle.com Beverage Distributor in Washington Service Area: Grays Harbor, King, Kitsap, Lewis, Mason, Pacific, Pierce, Thurston

30A | 2020–2021 Buyer’s Guide

Orca Bay Foods, LLC Celeka Mouton 206 SW Michigan St Seattle, WA 98106-1908 (206) 762-7256 celekam@ody.bz www.odysseyfoodsllc.com Custom seafood processor Service Area: Statewide

PayneWest Insurance Matt Henderson 390 Bradley Blvd Richland, WA 99352-4483 (509) 946-6161 mhenderson@paynewest.com www.paynewest.com Healthcare insurance broker Service Area: Statewide

Pacific Commercial Brokers Tom O’Brien 221 S 28th St Ste 103 Tacoma, WA 98402-2726 (253) 507-5442 tom@paccombrokers.com www.pacificcommercialbrokers.com Buy, sell & valuation Service Area: Statewide

PayneWest Insurance - Spokane Eddie Eugenio 501 N. Riverpoint Blvd, Ste 403 Spokane, WA 99202-1649 (509) 363-4001 eeugenio@paynewest.com www.paynewest.com Healthcare insurance broker Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima

Parker, Smith & Feek, Inc. Patrick McHugh 2233 112Th Ave NE Bellevue, WA 98004-2936 (425) 709-3600 pmchugh@psfinc.com www.psfinc.com Business & commercial insurance Service Area: Statewide Partners Group, The Jordan Stair 11225 SE 6th St. Ste 110 Bellevue, WA 98004-6478 (425) 455-5640 JStair@tpgrp.com www.baldwinRGI.com Benefit consulting & management Service Area: Statewide Passport Unlimited Roger Blier 801 Kirkland Ave Ste 200 Kirkland, WA 98033 (425) 827-7017 rogerb@passportunlimited.com www.passportunlimited.com Rewards for Customers & Businesses Service Area: Statewide

PepsiCo Ben Peace 2300 26th Ave S Seattle, WA 98144-5339 (303) 713-4967 Benjamin.Peace@pepsico.com www.pepsico.com Non-alcoholic beverage distributor Service Area: Statewide Performance Reps NW Jeff Cunningham PO Box 971 Vashon, WA 98070-0971 (206) 463-6565 jeff@prnw.com www.prnw.com Manufactures’ Representative Foodservice Equipment Service Area: Statewide

SHOP BY COMPANY Program partner

Pioneer Union Media Inc Ding Ma 720 3rd Ave Ste 1100 Seattle, WA 98104-1851 (206) 775-4502 ding@pioneerunion.com www.pnumdia.com Innovative out-of-home marketing media channel Service Area: King, Pierce, Snohomish, Spokane, Yakima Point of Solutions Anne Tipper 4518 Kennedy Ave SE Auburn, WA 98092-8701 (253) 332-3468 annet@pointofsolutions.net www.pointofsolutions.net POS software & hardware Service Area: Statewide Pointe Pest Control Nick McNosky 1324 N Liberty Lake Rd #226 Liberty Lake, WA 99019-8523 (509) 590-4200 n.mcnosky@pointepest.com www.pointepest.com Pest control Service Area: Adams, Asotin, Benton, Chelan, Clallam, Clark, Columbia, Douglas, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Skamania, Spokane, Stevens, Walla Walla, Whitman, Yakima Positive Technologies Inc Jim Gerow 4329 NE Killingsworth St Ste A Portland, OR 97218-1459 (503) 284-6565 jim@positivetech.com www.positivetech.com Point of Sales Systems Service Area: Statewide

Powers Inc. Bob Thayer PO BOX 6525 Spokane, WA 99217 (509) 489-1955 bthayer@powers-inc.com powers-inc.com Wholesale Nut Trailmix Manufacture Service Area: Statewide

Real Property Law Group, PLLC Sandip Soli 1326 5th Ave Ste 654 Seattle, WA 98101-2655 (206) 625-0049 ssoli@rp-lawgroup.com www.rp-lawgroup.com Hospitality Real Estate Attorneys Service Area: Statewide

Pro-Pacific Agents Robin Oury 8802 122nd Ave NE Kirkland, WA 98033-5828 (425) 827-7279 robin@pro-pacific.com www.pro-pacific.com Foodservice equipment and supplies Service Area: Statewide

Real Time Networks Rob Meredith 16-1833 Coast Meridian Port Coquitlam, BC V3C 6G5 (604) 941-8463 rob.meredith@realtimenetworks.com www.realtimenetworks.com Manage & track, keys, assets & people Service Area: Statewide

Puget Sound Energy Tianna Byrtus PO Box 97034 BOT-01H Bellevue, WA 98009-9734 (425) 424-6503 tianna.byrtus@pse.com www.pse.com/mybusiness Save Energy & Money Service Area: Island, Island, King, Kitsap, Kittitas, Lewis, Pierce, Pierce, Skagit, Snohomish, Thurston, Whatcom

Restaurant Group, Inc. Arnold Shain 10104 NE 38Th Ct Kirkland, WA 98033-7881 (206) 679-1037 arnoldshain@restaurantgroup.com www.restaurantgroup.com Branding, marketing, menu & design Service Area: Clallam, Clark, Cowlitz, Island, King, Kitsap, Lewis, Mason, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Whatcom

Q Hospitality Management LLC Quentin Incao PO Box 102 Kirkland, WA 98083-0102 (425) 654-5555 quentin@qhospitalitymanagement. com www.qhospitalitymanagement.com Hotel Management + Consulting Service Area: Statewide

Restaurant Technologies Curt Morford 2250 Pilot Knob Rd Mendota Heights, MN 55120 (253) 312-6181 cmorford@rti-inc.com www.rti-inc.com Restaurant Oil Management Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Lewis, Mason, Pierce, Skagit, Snohomish, Thurston, Whatcom Special offer for members: Yes

React Mobile Brandon DeCuir 720 Seneca Street #308 Seattle, WA 98101-2758 (888) 415-0977 brandon.decuir@reactmobile.com reactmobile.com Panic button solutions for hotels Service Area: Statewide

2020â&#x20AC;&#x201C;21 Buyerâ&#x20AC;&#x2122;s Guide | 31A

SHOP BY COMPANY SHOP BY CATEGORY Program partner

Revention Emily DelTufo 107 Spring St Seattle, WA 98104-1005 (206) 922-7500 edeltufo@revention.com revention.com Restaurant Ordering & Management Service Area: King, Pierce, Snohomish

Sandman Savrann PLLC Irvin Sandman 999 Third Ave Ste 3000 Seattle, WA 98104-4023 (206) 686-0802 isandman@sandsav.com www.sandmansavrann.com Hospitality Industry Legal Counsel Service Area: King

RF Technologies Brian Kinne 3125 N 126t St Brookfield, WI 53005-3115 (262) 790-1771 BKinne@rft.com http://www.rft.com/help-alerthospitality/ Staff & equipment locating systems Service Area: Statewide

SealX Jaz Singh 11316 NE 116th Ct Vancouver, WA 98662-3250 (503) 516-2550 sales@sealxpro.net www.sealxpro.net Surface protection and sealing Service Area: Statewide

Seattle Southside Regional Tourism Authority Katherine Kertzman 3100 S 176th St, #200 Seattle, WA 98188-4051 (206) 575-0547 katherine@seattlesouthside.com seattlesouthside.com Tourism Marketing & Promotions Service Area: King Seecure Inc Gustav Rosengren 619 Breakers Ave Fort Lauderdale, FL 33304-4176 (954) 288-7613 gustav.rosengren@getseecure.com getseecure.com Workplace Safety, Panic Buttons Service Area: Statewide

Rockbot Inc Andrew Gagnon 1308 Broadway Oakland, CA 94612 (415) 813-6020 wha@rockbot.com rockbot.com Smarter Music Platform Service Area: Statewide

SeaMonster Studios Paul Rosenwald 21401 Elm Dr Brier, WA 98036-8920 (206) 701-9767 paul@seamonsterstudios.com www.seamonsterstudios.com Web, development, design & consulting Service Area: Statewide

SeQuential Lance Barnett 3333 NW 35th Ave Bldg C Portland, OR 97210-1642 (503) 954-2154 Lance.Barnett@chooseSQ.com www.chooseSQ.com Used cooking oil recycler Service Area: Clark, King

Rub With Love Spice Rub Carol Baush 5118 14th Ave NW Seattle, WA 98107-5115 (206) 448-1193 rubwithlove@tomdouglas.com www.tomdouglas.com Wholesale spice rubs Service Area: Statewide

Seattle Patio Covers Wesley Antholz 33530 1st Way S Ste 102 Federal Way, WA 98003-7332 (206) 850-3600 wes@seattlepatiocovers.com www.seattlepatiocovers.com Sunrooms, Atriums, and Patio Covers Service Area: Statewide

Serta Simmons Bedding Ed Baran 2451 Industry Ave Doraville, GA 30360-3159 (503) 349-5056 ebaran@serta.com www.serta.com Serta Mattresses for Hotels Service Area: Statewide

Sagacity Media Jeff Adams 509 Olive Way, Suite 305 Seattle, WA 98101 (206) 957-2234 jadams@sagacitymedia.com www.sagacitymedia.com Custom Tourism Publication Service Area: Statewide

Seattle Public Utilities Pat Kaufman 700 5th Ave Seattle, WA 98117 -5058 (206) 684-4512 pat.kaufman@seattle.gov www.seattle.gov/util SPU Green Business Program Service Area: King

Service Linen Supply Bob Raphael PO Box 957 Renton, WA 98057-0957 (425) 255-8686 BRaphael@servicelinen.com www.servicelinen.com Linen supplies & cleaning Service Area: Statewide

32A | 2020â&#x20AC;&#x201C;2021 Buyerâ&#x20AC;&#x2122;s Guide

SHOP BY COMPANY Program partner

ServPro of Vancouver & Clark County Tim Robeck PO Box 2526 Vancouver, WA 98668 (360) 254-0049 tkrobeckservpro@comcast.net www.servproevancouverclarkco.com Commercial Restoration & Cleaning Service Area: Clark, Skamania

Southern Glazers Wine & Spirits John Klein 411 108th Ave NE Ste 1700 Bellevue, WA 98004-8470 (425) 456-3513 jklein@sgws.com www.odomcorp.com Premier wholesale beverages Service Area: King, Snohomish

Standard Textile Co. Scott Cameron 1 Knollcrest Dr Cincinnati, OH 45237-1608 (800) 999-0400 scameron@standardtextile.com www.standardtextile.com Linens & Textiles Service Area: Statewide

SkyTouch Technology Rose Cerato 4225 E Windrose Dr Phoenix, AZ 85032-7572 (602) 337-2800 rcerato@skytouchtechnology.com www.skytouchtechnology.com Hotel Management System Service Area: Statewide

Spokane Produce Craig Higashi 1996 S Geiger Blvd Spokane, WA 99224-5411 (509) 455-8970 chigashi@spokaneproduce.com www.spokaneproduce.com Wholesale fruit & vegetables Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima

Stewart Market Yelm General Manager 17821 SR 507 SE Yelm, WA 98597-9654 (360) 458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com Fresh, Smoked & Exotic Meats Service Area: King, Thurston

Slurp-C Phil Darrin 319 K St Hoquiam, WA 98550 (360) 485-0095 slurp-c@gmail.com www.Slurp-C.com Reusable, Sustainable Silicone Straw Service Area: Statewide Special offer for members: Yes Smart Pickle Gabe Winslow 2250 NW 22nd Ave Ste 602 Portland, OR 97210 (503) 358-7470 gabe.winslow@smarkpickle.com www.smartpickle.com AI Driven Restaurant Marketing Service Area: Statewide Special offer for members: Yes Snohomish County PUD John Petosa PO Box 1107 Everett, WA 98206-1107 (425) 783-8290 jfpetosa@snopud.com www.snopud.com Electric utility provider Service Area: Snohomish

Spokane Restaurant Equipment, Inc. Mike Schneider 1750 E Trent Ave Spokane, WA 99202-2943 (509) 534-5500 mike@sporest.com www.sporest.com Commercial equipment sales Service Area: Adams, Asotin, Benton, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman Spokane Sports Commission Eric Sawyer 201 W North River Dr #130 Spokane, WA 99201-2213 (509) 742-9371 erics@spokanesports.org www.spokanesports.org Sports development agency Service Area: Spokane

Stewart’s Meats - Farmers’ Market Stewart Carlson 700 Capitol Way N Olympia, WA 98501-1208 stewartsmeats@yahoo.com http://www.stewartsmeatmarket.com/ olympiaandseattle.html Fresh, Smoked & Exotic Meats Service Area: Thurston Stewart’s Meats - Pike Place Market Stewart Carlson 85 Pike St Seattle, WA 98101-2085 info@stewartmeats.com http://www.stewartsmeatmarket.com/ olympiaandseattle.html Jerky & Pepperoni, Beef & Buffalo Service Area: King Stoel Rives LLP Claire Mitchell 600 University St Ste 3600 Seattle, WA 98101-4109 (206) 624-0900 claire.mitchell@stoel.com www.stoel.com Alcohol compliance & licensing lawyers Service Area: Statewide

2020–21 Buyer’s Guide | 33A

SHOP BY COMPANY SHOP BY CATEGORY Program partner

STR Chase Oeser 735 E. Main St Hendersonville, TN 37075-2754 (615) 824-8664 coeser@str.com www.str.com Hotel Information & Research Services Service Area: Statewide Superior Cleaning & Restoration Darlene Lang 16750 Woodinville Redmond Rd NE #C103 Woodinville, WA 98072-4554 (425) 800-0374 darlene.lang@coit.com www.Coit.Com/superior-cleaningrestoration Cleaning & Restoration Service Area: King, Kitsap, Pierce, Snohomish Superior Linen Service Greg Hersey 1012 Center St Tacoma, WA 98409-8033 (253) 383-2636 greg@suplinen.com www.suplinen.com Linen & Uniform Rental Service Area: Jefferson, King, Kitsap, Lewis, Mason, Pierce, Pierce, Snohomish, Thurston SVN NW Hotel Advisors Brian Resendez 9320 SW Barbur Blvd Ste 300 Portland, OR 97219-5405 (503) 577-7710 brian.resendez@svn.com www.svn-nwhoteladvisors.com Your Full Service Hotel Brokerage Service Area: Statewide

34A | 2020â&#x20AC;&#x201C;2021 Buyerâ&#x20AC;&#x2122;s Guide

Sysco Seattle Inc. Steve Noon PO Box 97054 Kent, WA 98064-9754 (206) 721-5750 noon.stephen@sea.sysco.com http://seattle.sysco.com/ Broadline distributor Service Area: Clallam, Clark, Grays Harbor, Island, Island, Jefferson, King, Lewis, Mason, Pacific, Pierce, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom Sysco Spokane Inc. Sarah Villa 300 N Baugh Way Post Falls, ID 83854-5224 (208) 777-9511 Villa.Sara@spk.sysco.com www.sysco.com Broadline distributor Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima Tab Wizard Rob Perry 1234 Central Ave N Kent, WA 98032-3042 (253) 856-1945 tabwiz@hotmail.com www.tabwizard.com Point of Sale Service Area: Statewide Tacoma Public Utilities Jennifer Collins Ramos 3628 South 35th St Tacoma, WA 98409-3115 (253) 502-8538 jcollinsr@cityoftacoma.org www.mytpu.org Municipal Power and Water Service Area: Pierce

Techwood LLC Fredrick Tuso 121 W Enterprise Rd Shelton, WA 98584-2870 (360) 427-9616 info@techwoodllc.com techwoodpanels.com Custom Hardwood Surfaces Service Area: Statewide Special offer for members: Yes TGA Hood Cleaning Barry Loucks 4135 Grotto Ct SW Tumwater, WA 98512-7824 (360) 819-2210 bloucks@tgahoodcleaning.com tgahoodcleaning.com Restaurant hood cleaning Service Area: Clark, Grays Harbor, King, Pierce, Statewide, Thurston Special offer for members: Yes Time Equipment Company John Brondello 606 120th Ave. NE #D-201 Bellevue, WA 98005-3036 (425) 861-9599 john@timeequipment.com www.timeequipment.com Bookkeeping & human resources Service Area: Statewide Tomlinson Linen Service Timothy Tomlinson 2902 S 12th St Tacoma, WA 98405-2539 (253) 627-1177 timothytomlinson1@me.com www.tomlinsonlinenservice.com Linen supplies & cleaning Service Area: Clallam, Jefferson, King, Kitsap, Mason, Pierce, Pierce, Skagit, Snohomish, Thurston, Whatcom TraknProtect Parminder Batra 55 E. Jackson Blvd. Chicago, IL 60604 (312) 683-9586 parminder@traknprotect.com www.traknprotect.com Hotel safety buttons Service Area: Statewide

SHOP BY COMPANY Program partner

Trigg Insurance Agency Tom Trigg PO Box 509 Vashon, WA 98070-0509 (206) 463-7411 tomtrigg@trigginsurance.com www.trigginsurance.com Business & commercial insurance Service Area: King, Pierce, Pierce Tri-Tec Communications, Inc. Scott Grieben 25130 74th Ave S Kent, WA 98032-6029 (253) 852-7777 scottg@tri-tec.com www.tri-tec.com Telecommunications Provider Service Area: Statewide True Sync Media John Suryan 4800 Washington St Denver, CO 80216-6363 (800) 520-6704 john.suryan@truesyncmedia.com truesyncmedia.com/pnw Bar Branded TV network Service Area: King, Pierce, Snohomish Special offer for members: Yes U.S. Hospitality Institute Dale Blosser PO Box 280 Gig Harbor, WA 98335-0280 (253) 858-9255 dale@ushospitalityinstitute.com http://www.aplaceofhospitality.com/ Hospitality training and consulting Service Area: Statewide U-Cool Refrigeration LLC Tim Medved 1303 E 25th St Tacoma, WA 98421-2303 (253) 573-1694 tim@ucool.biz www.ucool.biz Refrigeration Truck & Trailer Rentals Service Area: Statewide

Uncle Dan’s Inc Chris Stephens 9151 N Hess St Hayden, ID 83835-8744 (509) 893-9046 chris@uncledans.com www.uncledans.com Salad dressings, dips, and seasonings, GF, no MSG Service Area: Statewide UnitedHealthcare Alliah Sheta 2485 Cardinal Lane Santa Cruz, CA 95062-4264 (763) 361-6963 alliah.sheta@optum.com https://lp.uhc.com/wha+ Health Insurance & Wellness Program Provider Service Area: Statewide URM Foodservice Paul Steele 7511 N Freya St Spokane, WA 99217-8043 (509) 467-2784 psteele@urmfoodservice.com www.urmfoodservice.com Wholesale food supplier Service Area: Asotin, Benton, Chelan, Douglas, Ferry, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima US Bank Auburn Robert Hopp 401 15th St NE Auburn, WA 98002-1604 (253) 939-7000 robert.hopp@usbank.com www.usbank.com Financial Services Service Area: King

US Bank Ballard Bruce Siqueland 6100 15th Ave NW Seattle, WA 98107-2303 (206) 297-2220 bruce.siqueland@usbank.com www.usbank.com Financial Services Service Area: King US Bank Bellevue Kellie Carlson 10800 NE 8th St Bellevue, WA 98004-4461 (425) 637-2500 kellie.carlson@usbank.com www.usbank.com Financial Services Service Area: King US Bank Belltown Reinaldo Cordero 504 Bell St Seattle, WA 98121-1777 (206) 441-0518 Reinaldo.Cordero@usbank.com www.usbank.com Financial Services Service Area: King US Bank Everett Kristy Dickson 1702 Hewitt Ave Everett, WA 98201-3521 (425) 252-5151 kristy.dickson@usbank.com www.usbank.com Financial Services Service Area: Snohomish US Bank Northgate Kristy Dickson 815 NE Northgate Way Seattle, WA 98125-7311 (206) 363-5724 kristy.dickson@usbank.com www.usbank.com Financial Services Service Area: King

2020–21 Buyer’s Guide | 35A

SHOP BY COMPANY Program partner US Bank Olympia Matthew Klifman 402 S Capital Way Olympia, WA 98501-1096 (360) 753-9800 matthew.klifman@usbank.com www.usbank.com Financial Services Service Area: Thurston

WarnerMedia Michelle Mahoney 30 Hudson Yards New York, NY 10001 (212) 512-1391 michelle.mahoney@hbo.com https://www.warnermediagroup.com/ Media company Service Area: Statewide

US Bank Seattle Bruce Siqueland 1420 Fifth Ave Seattle, WA 98101-4087 (206) 344-3690 bruce.siqueland@usbank.com www.usbank.com Financial Services Service Area: King

Washington Hospitality Assn Retro Program Jessica Keller 510 Plum St SE Olympia, WA 98501-1587 (360) 956-7279 jessicaw@wahospitality.org www.wahospitality.org Retro & workers’ compensation Service Area: Statewide

US Bank Smokey Point Kristy Dickson 17110 Smokey Point Blvd Arlington, WA 98223-8427 (360) 653-5313 kristy.dickson@usbank.com www.usbank.com Financial Services Service Area: Snohomish US Bank Tacoma Melissa Murray 1145 Broadway Ste 100 Tacoma, WA 98402-3523 (253) 594-7300 melissa.murray@usbank.com www.usbank.com Financial Services Service Area: Pierce US Foods Seattle Nicole Sofo 2204 70th Ave E Ste 100 Fife, WA 98424-3612 (253) 620-9000 nicole.sofo@usfoods.com www.usfoods.com Broadline distributor Service Area: Statewide

36A | 2020–2021 Buyer’s Guide

Western State Design Rick Hall 14241 NE Woodinville Duvall Rd Woodinville, WA 98072-8564 (425) 214-4217 rhall@westernstatedesign.com www.westernstatedesign.com Commercial Laundry Machines & Supplies Service Area: Statewide Whidbey Island Ice Cream Steve Rosen 1715 E Main St Freeland, WA 98249-3515 (360) 331-1111 steve@rocket-taco.com whidbeyislandicecream.com Local, organic, non-GMO, rBST-free Service Area: Island

SHOP BY COMPANY

/ y. d a e r e onary b lm , u p g io n d r o a r C , s go w e of First Aid

When thinnsivge course covers all thteernbaalsDicesfibrillator (AED). Bcloanodablsoornbe

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wha.fyi/firstaid

2020â&#x20AC;&#x201C;21 Buyerâ&#x20AC;&#x2122;s Guide | 37A

SHOP BY CATEGORY SHOP BY CATEGORY

Apparel, Uniforms & Footwear ALSCO.................................................................................................................................................... 18A ALSCO- American Linen Spokane................................................................................... 18A Color Graphics Screenprinting, Promotional Products & Awards .........21A OUR MISSION

Culinary S.O.S. is committed to delivering positive change through innovative and sustainable programs for your dining department.

OUR COMMITMENT

· Placing quality oriented chefs · Active Involvement of all stakeholders in the development of innovative changes · Providing sustainable training enhancements · Developing sustainable programs in the area of spacial design, review and implementation

Kalispel Linen Service............................................................................................................... 28A Service Linen Supply..................................................................................................................32A Superior Linen Service..............................................................................................................34A Tomlinson Linen Service.........................................................................................................34A

Chemical, Cleaning Supplies and Services Ecolab....................................................................................................................................................25A Fikes....................................................................................................................................................... 26A Superior Cleaning & Restoration......................................................................................34A

American Culinary Federation

Construction & Remodel Bath Fitter.......................................................................................................................................... 19A

Mark Linden cec aac 20288 111th Way SE Kent, WA 98031 (253)880-6686

Honor Society of the American Culinary Federation

mark@culinarysos.com www.culinarysos.com

Seattle Patio Covers....................................................................................................................32A ServPro of Vancouver & Clark County...........................................................................33A

Equipment & Supplies Accent Table Lighting Company...................................................................................... 18A Audio Visual Services Group PSAV.................................................................................. 19A Auto Chlor Systems..................................................................................................................... 19A

Be confident

Improve profit See success

Bargreen Ellingson Seattle................................................................................................... 19A Bargreen Ellingson Spokane............................................................................................... 19A Bargreen Ellingson Tacoma................................................................................................. 19A Cintas - Bellevue...........................................................................................................................20A Dick’s Restaurant Supply Bellevue................................................................................ 24A Dick’s Restaurant Supply Mount Vernon.................................................................. 24A Dick’s Restaurant Supply Seattle.....................................................................................25A Double “D” Knitting & Glove, Inc.......................................................................................25A Draco Hygienic Products........................................................................................................25A Dynamic Sales & Service.........................................................................................................25A Edward Don & Co.........................................................................................................................25A Manitowoc Ice Machines & Reach-Ins........................................................................ 29A

38A | 2020–2021 Buyer’s Guide

SHOP BY CATEGORY Equipment & Supplies (continued) MarkeTeam Foodservice......................................................................................................... 29A Office Depot.................................................................................................................................... 30A Pro-Pacific Agents.........................................................................................................................31A Restaurant Technologies.........................................................................................................31A Slurp-C..................................................................................................................................................33A

Protecting what’s important to you since 1965 Call one of our Trusted Insurance Advisors at

360-352-8444

Spokane Restaurant Equipment, Inc...........................................................................33A Standard Textile Co.....................................................................................................................33A



AUTO

Techwood LLC.................................................................................................................................34A



TraknProtect.....................................................................................................................................34A

HOME



BUSINESS



LIFE



HEALTH



TRAVEL

U-Cool Refrigeration LLC........................................................................................................35A Western State Design................................................................................................................36A

Food & Beverage Supplies & Distributors Alpine Bakery Co.......................................................................................................................... 18A Anheuser Busch Companies............................................................................................... 18A Batdorf & Bronson Coffee Roasters................................................................................ 19A Bavarian Meat Products, Inc................................................................................................ 19A Bridge 2 Bridge Beverages...................................................................................................20A

1802 Black Lake Blvd SW #301 Olympia, WA 98512

Caffe Appassionato Coffee Co...........................................................................................20A Caffe D’Arte, LLC...........................................................................................................................20A Charlie’s Produce.........................................................................................................................20A

Conveniently located in Olympia | Centralia | Vancouver | Packwood www.nicholson-insurance.com

Charlie’s Produce Spokane..................................................................................................20A Chukar Cherry Company.......................................................................................................20A Columbia Distributing Co., Inc............................................................................................21A Corwin Beverage Company...................................................................................................21A Costco Aurora Village #106 ................................................................................................. 22A Costco Bellingham #19........................................................................................................... 22A Costco Burlington #662......................................................................................................... 22A Costco Business Center........................................................................................................... 22A

WE ARE READY WHEN YOU ARE!

Costco Clarkston #103.............................................................................................................. 22A Costco Covington #1029 ....................................................................................................... 22A Costco East Vancouver #1086............................................................................................ 22A Costco Everett #114..................................................................................................................... 22A Costco Federal Way #61.......................................................................................................... 22A Costco Fife Business Center................................................................................................ 22A Costco Gig Harbor #624......................................................................................................... 22A

kitchen exhaust

surfaces & pressure washing

CORONAVIRUS

COVID-19

commercial sanitizing services

conveyor oven

253.851.9130 greg.noson@hoodz.us.com www.hoodzinternational.com

2020–21 Buyer’s Guide | 39A

SHOP BY CATEGORY SHOP BY CATEGORY

Food & Beverage Supplies & Distributors (continued) Costco Issaquah #110................................................................................................................ 22A Costco Kennewick #486........................................................................................................ 22A Costco Kirkland #8..................................................................................................................... 22A Costco Lacey #740...................................................................................................................... 22A Costco Marysville #642.............................................................................................................23A Costco Puyallup #660...............................................................................................................23A Costco Seattle #1...........................................................................................................................23A Costco Sequim #639..................................................................................................................23A Costco Silverdale #13.................................................................................................................23A Costco Southcenter #6............................................................................................................23A Costco Spokane #670...............................................................................................................23A Costco Spokane II #66..............................................................................................................23A Costco Tacoma #95....................................................................................................................23A Costco Tumwater #64...............................................................................................................23A Costco Union Gap #1013.........................................................................................................23A Costco Vancouver #772............................................................................................................23A Costco Wenatchee #112...........................................................................................................23A Costco Woodinville #747.........................................................................................................23A Craig Stein Beverage................................................................................................................. 24A Cyrus O’Leary’s Pies.................................................................................................................... 24A Dickerson Distributors, Inc................................................................................................... 24A Distant Lands Coffee..................................................................................................................25A Duck Delivery of Washington, Inc....................................................................................25A Essential Foods...............................................................................................................................25A Fidalgo Coffee Roasters.......................................................................................................... 26A Food Services, Inc........................................................................................................................ 26A Fran’s Chocolates......................................................................................................................... 26A Franz Family Bakeries Seattle Division....................................................................... 26A Gemelli Coffee Roastery......................................................................................................... 26A Harbor Foodservice.....................................................................................................................27A Our ultimate goal is to provide premier service to all clients at a cost that is affordable. We strive to maintain open communication with our clients, so we can best meet their benefit and insurance needs.

Harbor Pacific Bottling Elma..............................................................................................27A Harbor Pacific Bottling Long Beach..............................................................................27A Harbor Wholesale.........................................................................................................................27A Heritage Distilling Company...............................................................................................27A Inderbitzin Distributors, Inc................................................................................................. 28A

Website CLGEMPLOYERRESOURCES.COM Phone 425-391-4141 | Contact Holly Hahn

40A | 2020–2021 Buyer’s Guide

Jolly Roger Oysters..................................................................................................................... 28A L & E Bottling Co., Inc................................................................................................................ 28A

SHOP BY CATEGORY Food & Beverage Supplies & Distributors (continued) Les Boulangers Associes, Inc.............................................................................................. 28A Liberty Orchards Aplets & Cotlets................................................................................... 28A MacDonald Meat Co................................................................................................................. 28A Maletis Beverage.......................................................................................................................... 29A

ACCOUNTING EXPERTISE FOR HOSPITALITY PROFESSIONALS

Minder Meats, Inc........................................................................................................................ 29A Natural Wave-RC, Inc................................................................................................................ 29A Odom Corporation Spokane.............................................................................................. 30A Olympic Eagle Distributing................................................................................................. 30A Orca Bay Foods, LLC.................................................................................................................. 30A PepsiCo................................................................................................................................................ 30A Powers Inc...........................................................................................................................................31A Rub With Love Spice Rub......................................................................................................32A Southern Glazers Wine & Spirits.......................................................................................33A Spokane Produce.........................................................................................................................33A Stewart Market Yelm.................................................................................................................33A Stewart’s Meats - Farmers’ Market..................................................................................33A Stewart’s Meats - Pike Place Market..............................................................................33A Sysco Seattle Inc...........................................................................................................................34A Sysco Spokane Inc.......................................................................................................................34A

Berntson Porter has the health and wealth of your business in mind. Let our experts help you navigate these unprecedented times.

Uncle Dan’s Inc..............................................................................................................................35A URM Foodservice..........................................................................................................................35A US Foods Seattle...........................................................................................................................36A Whidbey Island Ice Cream....................................................................................................36A

Visit www.bpcpa.com to learn more.

Hotel linens, mattresses & guest amenities Serta Simmons Bedding........................................................................................................32A

Maintenance, Repairs and Service Custom Gaskets NW................................................................................................................. 24A Extreme Steam Carpet Cleaning ...................................................................................25A Food Service Equipment Repair..................................................................................... 26A Hoodz of the Greater South Sound...............................................................................27A James King Roofing, LLC....................................................................................................... 28A Northwest Architectural Products ................................................................................ 29A Pointe Pest Control......................................................................................................................31A

2020–21 Buyer’s Guide | 41A

SHOP BY CATEGORY SHOP BY CATEGORY

Maintenance, Repairs and Service (continued) Tacoma Public Utilities............................................................................................................34A TGA Hood Cleaning....................................................................................................................34A

Marketing, Promotions & Public Relations Golden Age Collectables........................................................................................................27A Maestro Strategic Solutions LLC...................................................................................... 29A Passport Unlimited.................................................................................................................... 30A Pioneer Union Media Inc.........................................................................................................31A Seattle Southside Regional Tourism Authority.....................................................32A Smart Pickle.....................................................................................................................................33A STR...........................................................................................................................................................34A

Office & Music Equipment Support and Services BMI........................................................................................................................................................... 19A Rockbot Inc.......................................................................................................................................32A

Professional Services Ace Parking Management....................................................................................................18A ACRAnet, Inc.................................................................................................................................... 18A All Things HR, LLC......................................................................................................................... 18A American Underwriters Insurance.................................................................................. 18A AMP Services, LLC......................................................................................................................... 18A Proud supporter of the

Washington Hospitality Association

Approach Management Services.................................................................................... 18A Baker Commodities Inc........................................................................................................... 19A Baker Commodities Spokane Valley............................................................................. 19A

If you operate a restaurant or bar in the South Sound, we are here for you when you are ready to re-open.

Batali Associates Hospitality Consulting ................................................................... 19A Bell-Anderson Insurance Renton..................................................................................... 19A Bell-Anderson Insurance Spokane................................................................................. 19A Berntson Porter & Company, PLLC ................................................................................ 19A Brantley, Janson, Yost & Ellison, CPA’s.........................................................................20A Brown & Brown Insurance of WA, Inc..........................................................................20A

For more information, email us at

contact@olympiceagle.com

42A | 2020–2021 Buyer’s Guide

Cascade Natural Gas Conservation Incentive Program.................................20A Central Washington Fair Association...........................................................................20A CJ Consulting Services............................................................................................................20A

SHOP BY CATEGORY Professional Services (continued) Clark Nuber P.S.............................................................................................................................20A Clevenger Associates..................................................................................................................21A CLG Employer Resources........................................................................................................21A Conover Insurance........................................................................................................................21A Crane Dunham PLLC................................................................................................................ 24A Crystal Investment Property LLC..................................................................................... 24A Culinary SOS.................................................................................................................................... 24A Davis Grimm Payne & Marra............................................................................................... 24A Davis Wright Tremaine LLP.................................................................................................. 24A

ECOLAB IS HERE with expertise and resources to help keep your staff and guests safe.

Davis Wright Tremaine LLP Seattle................................................................................ 24A Deacon Construction, LLC.................................................................................................... 24A Degen & Degen Architecture............................................................................................. 24A Degginger McIntosh & Associates.................................................................................. 24A

We are committed to helping you deliver a clean and healthy experience across your properties:

Edenholm & Associates...........................................................................................................25A

• Training on heightened procedures

ERNwest Olympia........................................................................................................................25A ERNwest Spokane.......................................................................................................................25A

• Innovative programs and disinfecting solutions

Essential Benefits.........................................................................................................................25A

• Support for overall public health

Fisher & Phillips LLP................................................................................................................... 26A Foodwit............................................................................................................................................... 26A Gecko Hospitality......................................................................................................................... 26A GNSA......................................................................................................................................................27A GSBA......................................................................................................................................................27A H.I.H.I.T...................................................................................................................................................27A

For a full suite of infection prevention resources and expertise, explore our Ecolab Hospitality COVID-19 Resource Library:

ECOLAB.COM/CORONAVIRUS

Hospitality Financial & Technology Professionals................................................27A HUB International Northwest LLC.................................................................................. 28A Humble & Davenport Insurance Brokers.................................................................. 28A IBA ......................................................................................................................................................... 28A K & J Accounting.......................................................................................................................... 28A Mckenzie Chase Management ........................................................................................ 29A NAI Puget Sound Properties - Cairn Consulting................................................. 29A Nicholson & Associates Insurance Olympia............................................................ 29A Northwest Loss Prevention Consultants.................................................................... 29A Pacific Commercial Brokers................................................................................................ 30A Parker, Smith & Feek, Inc....................................................................................................... 30A Partners Group, The................................................................................................................... 30A PayneWest Insurance............................................................................................................... 30A PayneWest Insurance - Spokane..................................................................................... 30A

2020–21 Buyer’s Guide | 43A

SHOP BY CATEGORY SHOP BY CATEGORY

Professional Services (continued) Performance Reps NW............................................................................................................ 30A Puget Sound Energy...................................................................................................................31A Q Hospitality Management LLC.........................................................................................31A

Relaunch Green

Real Property Law Group, PLLC..........................................................................................31A Restaurant Group, Inc................................................................................................................31A

Join EnviroStars!

Sagacity Media...............................................................................................................................32A

Washington’s one-stop shop for environmental assistance and green recognition.

SeaMonster Studios....................................................................................................................32A

Save money Increase efficiency Conserve resources Access free support

Sandman Savrann PLLC..........................................................................................................32A SeQuential.........................................................................................................................................32A

Improve employee health

Spokane Sports Commission..............................................................................................33A

Attract new customers

SVN NW Hotel Advisors...........................................................................................................34A

Seattle businesses eligible for additional tools and technical assistance

Stoel Rives LLP................................................................................................................................33A Trigg Insurance Agency...........................................................................................................35A U.S. Hospitality Institute..........................................................................................................35A UnitedHealthcare.........................................................................................................................35A US Bank Auburn............................................................................................................................35A US Bank Ballard.............................................................................................................................35A US Bank Bellevue.........................................................................................................................35A US Bank Belltown........................................................................................................................35A US Bank Everett.............................................................................................................................35A

US Bank Northgate.....................................................................................................................35A US Bank Olympia.........................................................................................................................35A US Bank Seattle.............................................................................................................................36A US Bank Smokey Point............................................................................................................36A US Bank Tacoma..........................................................................................................................36A Washington Hospitality Assn Retro Program.........................................................36A

Specialty Services Alice Financial................................................................................................................................. 18A ASCAP .................................................................................................................................................. 18A Brunswick Bowling....................................................................................................................20A Concentra Urgent Care.............................................................................................................21A CPR Training Center...................................................................................................................23A FastrackOnboard: Employee Onboarding & Labor Compliance............ 26A General Biodiesel, Inc................................................................................................................27A NW Furniture Bank.................................................................................................................... 29A NW Healthplans........................................................................................................................... 30A

44A | 2020–2021 Buyer’s Guide

SHOP BY CATEGORY Specialty Services (continued) SealX.......................................................................................................................................................32A Seattle Public Utilities...............................................................................................................32A Snohomish County PUD.........................................................................................................33A

Systems, Technology & Telecommunications Airista Flow Inc............................................................................................................................... 18A American TechCorp.................................................................................................................... 18A Comcast Business Auburn.....................................................................................................21A Comcast Business Class Lynnwood.................................................................................21A Comcast Business Olympia...................................................................................................21A Comcast Business Puyallup..................................................................................................21A Comcast Business Redmond...............................................................................................21A Comcast Business Seattle.......................................................................................................21A Comcast Business Spokane..................................................................................................21A E Pro Consultants.........................................................................................................................25A FlashParking.................................................................................................................................... 26A Glance Pay.........................................................................................................................................27A Gravity Payments..........................................................................................................................27A ISS/Toast POS.................................................................................................................................. 28A Maitre’D by Posera...................................................................................................................... 29A Point of Solutions..........................................................................................................................31A Positive Technologies Inc........................................................................................................31A React Mobile.....................................................................................................................................31A Real Time Networks....................................................................................................................31A Revention............................................................................................................................................32A RF Technologies............................................................................................................................32A Seecure Inc ......................................................................................................................................32A SkyTouch Technology................................................................................................................33A Tab Wizard.........................................................................................................................................34A Time Equipment Company.................................................................................................34A Tri-Tec Communications, Inc...............................................................................................35A True Sync Media............................................................................................................................35A WarnerMedia....................................................................................................................................36A

2020–21 Buyer’s Guide | 45A

This Is Washington Workersâ&#x20AC;&#x2122; Compensation That Works For You. On average our clients save over

on their workersâ&#x20AC;&#x2122; compensation cost.

• •

ee provider

• Control Labor Costs • Increase Employee Engagement • Enhance Guest Experience • Minimize Compliance Risk

Hospitality Focused Workforce Management Solutions PAYROLL GNSA’s Payroll Module Includes New Hire Reporting, Local, State, and Federal Tax Returns, Direct Deposit, and of course scheduled payroll processing. HRMS and Certiﬁcation Tracking Tools, Document Vault, Skills Tracking, Incident Reporting, Background Checks, Full Online Enrollment, and Leave Management. TIME & ATTENDANCE reporting from their cloud based portal or mobile device, POS, or physical time clock. SCHEDULING Employees can trade, pick-up, or ﬁll open shifts from our cloud based or mobile solutions. Ability to track scheduled vs actual and tools to avoid overtime & Project Costs. LOCAL BASED TEAM SUPPORT Northwest Local, Team Based customer support. From implementation to ongoing

CONTACT:

WHA Member-Exclusive: • 41% Discount on Payroll • 20% Discount on Any Additional Modules

Josh O. Willner Tina Bremer Bremer Tina Senior Business Advisor Business Advisor JWillner@GNSAdmin.com tbremer@gnsadmin.com Cell:908-216-2817 Cell.: (503) 939 - 8924 Office:503-972-1949 Office (503) 972 - 1949

GNSAdmin.com

We are pleased to announce a new sponsored program for our members:

Property & Casualty Insurance Association Sponsored Affinity Program!

My Hospitality Insurance

www.MyHospitalityInsurance.com

BENEFITS OF THE PROGRAM Provide Strength of Collective Buying Power: Our focus is to

PROGRAM OPTIONS OFFERED

ensure Washington Hospitality Association members utilize the

Commercial Package

strength in collective premiums to maximize and leverage pricing

Including:

and coverage in their insurance purchasing process both in soft

• Property Insurance

insurance cycles and hard insurance cycles.

• General Liability & Liquor Liability Insurance

Power of Committed Members: Our objective is to aggregate the premiums from our members to leverage the purchasing

• Umbrella/Excess Insurance

power that our member’s premium volume offers, and to lower

• Automobile Insurance

individual participant program cost. Protect our Members: For those members who are experiencing

Cyber Liability Insurance

loss issues, offer proactive risk management services to improve their performance to allow for the participation in this Group Purchasing insurance program.

Crime Insurance

Simply Put: As we bring this new program to members, they

Management Liability

will not share risk – members will retain their own individual

• Directors & Officers

limits and unique coverage requirements. The focus will simply

• Employment Practices

be the aggregation of larger collective member premiums

Liability Insurance

into the Property and Casualty insurance market to leverage improvements in both premium and coverage/terms and conditions, with the long-term goal of providing premium and coverage value with market stability and flexibility.

Fiduciary Liability Insurance Work Place Violence Coverage/Active Shooter

If you are interested in learning more about our new program please contact: Jim Chesemore (425) 709-3773 jrchesemore@psfinc.com

Patrick McHugh (425) 709-3686 pmchugh@psfinc.com

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Selling Your Business In A Recovering Marketplace The recent health pandemic has indiscriminately impacted every aspect of the global economy. With the reopening of the economy underway, the sheer volume of information intended to guide the process and forecast the near-term economic climate can be daunting. Monitoring the daily news feed, we are left with all the clarity of having stared for hours at a Jackson Pollock painting. Drawn in by its inherent “can’t look away” quality, interpretations are many and takeaways few. What is one to make of a rising stock market, declining interest rates and oil prices, flattened curve of Corona cases in the neighboring state, sharp spike in national unemployment, and a recommendation to buy gold and hold residential real estate? Absent a crystal ball, making sense of the situation requires clearly defined goals, a thorough understanding of the specifics of the economic sector in question, accounting for regional differences, and reducing the information field to only what is essential. To an entrepreneur wishing to buy or sell a hospitality business in 2020 or 2021, the general news feed is only marginally relevant. Understanding Your Target Market Entrepreneurs are a resilient bunch who operate from the mentality of abundance and strive to manifest “the possible.” Times of flux signal opportunity. A general downturn is a call to action. Any crisis is too valuable to waste. And if you’re with the crowd, you’re probably moving in the wrong direction. Instinctively and intellectually, entrepreneurs recognize that even the strongest economy in the world is cyclical. Buying in at the tail end of a downturn or on the heels of a unique event we are presently experiencing provides the longest runway ahead to grow the business in optimal conditions of prosperity. Advantages Of Small Business Ownership In Current Market Conditions Opportunities are selected based on the investor’s risk tolerance, potential reward, capital requirements, and control over the results. Fair comparisons can be made and parallels drawn in the first three categories. But when it comes to control, most investment vehicles will relegate the investor to a silent partner, awarding them with no more than a buy, sell, or hold button and all the agency of a dandelion in the wind in exchange for their dollars and vote of confidence in the business. No other asset class endows entrepreneurs with the degree of control over the outcome like small business ownership. In times of instability, investors will gravitate towards agile opportunities that allow for a say in the process to capitalize on emerging trends and the rapidly evolving consumer demand. A Unique Marketplace Just like stocks, commodities, and real estate, the mergers and acquisitions marketplace is a unique microclimate responding on a case-by-case basis to a specific set of circumstances and often

defying conventional wisdom. Unemployment, for instance, is not a bad thing for a business owner looking to transition and seeking a qualified buyer. A rare pool of sufficiently capitalized, capable buyers traditionally absent from the marketplace is created as a result of a downturn. Faced with unforeseen layoffs and long furloughs, career corporate employees and hospitality industry managers and supervisors are using the idle time to revisit and research the idea of small business ownership. Returning to the corporate environment is weighed against leveraging extensive industry experience and a strong professional skill set to acquire and build a business that can be sold in the future to facilitate retirement. The Usual Suspects Private equity firms and institutional investors are unfazed by temporary disruptions and unique economic events. Their primary criteria for acquisition remain to invest in quality businesses that perform well over the long haul. Seen from this vantage point, temporary economic instability reduces competition and weeds out the herd. Businesses able to weather the storm and return to the arena will possess increased market share and likely exceed historical performance coming out of a recession. This class of buyers is also capable of fully funding their own transactions by leveraging cash reserves and mitigating uncertainties and time delays in the commercial lending environment. The Strength Of The Regional Economy Though not entirely immune to downturns, the Pacific Northwest economy is well equipped to recover and bounce back quickly. Small businesses in the retail and hospitality sector will benefit from the strong regional economic engines such as Microsoft, Google, and Amazon as the tide that lifts all boats as those companies come back to work. The return of the hospitality businesses will be incremental, but the long-term outlook on our regional economy is characterized by optimism and confidence. The combination of life-style choices, economic opportunity, and favorable customer demographics will continue to attract buyers and investors looking to purchase a business. IBA is Northwest’s oldest business brokerage serving entrepreneurs in the hospitality industry since 1975. We welcome the opportunity to share our knowledge and experience with business owners. 100% of IBA’s commission fees are paid on performance at completion of the sale, including providing a professional opinion of market value of a business for potential clients. For more information, please contact Oliver Kotelnikov in the IBA’s hospitality industry transaction group at (425) 4543052 or oliver@ibainc.com. Buyer’s Guide 2020-21 │ 49

Best practices for hotels during coronavirus By Iain Woessner Employees Screen employees for signs/symptoms of coronavirus at start of shift. Make sure sick employees stay home or immediately go home if they feel or appear sick. Cordon off any areas where an employee with probable or confirmed coronavirus illness worked, touched surfaces, etc. until the area and equipment is cleaned and sanitized. Follow the cleaning guidelines set by the CDC to deep clean and sanitize. Educate staff on the most common signs and symptoms of coronavirus infection - fever, dry cough, shortness of breath. Consult with the local or county health department to determine appropriate actions if a guest or staff member presents symptoms of coronavirus. Promote frequent hand washing by employees and guests, e.g., reminder signs (multiple languages to broaden guest communication) Provide alcohol-based hand-free rubs/swipes and or sanitizer containing at least 60% alcohol in public areas, e.g., vending/ice machines on hotel floors. Require employees to stay home if they are sick. Encourage respiratory etiquette, including covering coughs and sneezes. Encourage guests and staff to wear masks if they cannot maintain a 6 foot distance Discourage employees from using other workers’ phones, desks, offices, or other work tools and equipment, when possible. All tools and shared supplies (mops, vacuums, hammers, wrenches, spray bottles, etc.) are to be sanitized at the end of each shift and/or prior to another associate’s use. Establish limit numbers to reduce contact in employee break rooms. Please keep in mind to keep six feet apart. With larger staffs, use communication boards to or digital messaging to convey pre-shift meeting information. 50 │ wahospitality.org

Disclaimer: These are not to be confused with official mandates. These are best practices provided by a team of hotel owners – you should always consult with your attorney or legal counsel every step of the way as you consider your options.

Installing plastic dividers within the breakroom. Common Area Cleaning Fitness Centers and Pools NOTE: Under current guidance, all pools and fitness centers are shut down. When they are allowed to open, please consider the following best practices: Encourage 50% capacity and require signage and have the doors under lock and key so you may regulate activity. Increase chemical testing of pool and hot tub. Consider suspending the availability of shared hotel facilities or limiting the number of people within the facility at one time. Ensure guests are made aware of any closures or restrictions ahead of time (i.e. during checkin). Have readily-available sanitizing wipes to wipe down equipment Take a shower in warm water, not cold or lukewarm water, before and after swimming is recommended. Keep towels, swimwear and normal clothes for changing in lockers or sealable bags. Introduce sign-in/sign out sheets for fitness center/pools. Allow guests to schedule their recreational time. Common access public areas EXAMPLES INCLUDE: Countertops, credit card machines, luggage racks, business centers, marketplaces, entrant/exit doors, elevator buttons, telephones, business center, coffee stations, microwave, mini-fridge. Post cleaning schedules to show guests that areas are being properly cleaned Signage of best practices from CDC, World Health Organization, state and local health department. These include visual graphics and written text.

Consider cleaning and disinfecting all hand contact surfaces every 2-4 hours at minimum. Implement procedures to increase cleaning and sanitizing frequency of surfaces in the back-of-house. Avoid all food contact surfaces when using disinfectants. Check restrooms regularly and clean and sanitize based on frequency of use. Make hand sanitizer readily available to guests. Consider touchless hand sanitizing solutions. Remove/reduce customer service phones in common areas. Provide tissues and additional trash receptacles in public areas. Increase spacing between common area seating/work stations. Elevator has sanitizing wipes by the entrance. Encourage applying protective wrap of elevator buttons. Consider signage that urges reduced elevator occupancy, preferably limiting rides to 1-2 people or limit to family household. Encourage masks if six-foot distances can’t be maintained. Room Cleaning Practices Room Clean Seal (Stickers) Housekeeping carts to be sanitized each night/day before restocking Remove all decorative throws and pillows. Occupied rooms/Checkout cleaning (Anticipate cleaning to take more time) If a guest is still in the room, housekeeping acknowledges guest(s) that they are departing and moving onto the next room. All guest room items (i.e. remote controls, telephones, etc.) will be sanitized in our daily housekeeping cleaning service. Only approved chemicals or equivalent products (which have the approved EPA codes to be used against coronavirus) - and rags to be used in cleaning. Hotels may use existing vendors. The same disposable gloves cannot be used for loading used linen/terry and clean linen/terry. Removing of honor bars, snacks and in-room coffee makers within the room. Encourage bulk amenities for cleaning products for easy sanitizing. Make guest directory available electronically. Unoccupied rooms All clean and ready guest rooms are to be inspected and electrostatically misted/fogged (or other approved device) before guest arrival. For hotels experiencing low occupancy, consider shutting down unused floors or wings of the hotel to conserve energy and cleaning labor. If possible, integrate a deep clean process in those unoccupied rooms, and begin to cycle in the deep cleaned rooms while closing off another section of the hotel to repeat the same process.

If available, allow 72 hours between room stays. Hotel check-in and out Use technological solutions where possible to reduce person-to-person interaction: mobile ordering; mobile access to location amenities and benefits to plan-inadvance; text on arrival; contactless payment options. Increase the length of time between vacancy and cleaning rooms. Provide face shields for front desk. Space markers on the floor to keep the 6 foot distance. Food safety Discard all food items that are out of date. Avoid cafeteria-style dining arrangements. Buffets and salad bars are not permitted at this time but may be addressed through subsequent interpretive guidance. If providing a “grab and go” service, stock coolers to no more than minimum levels. Guests will be able to select bottled water or dispensed water, both of which are fully covered. Remind third-party delivery drivers and any suppliers of your internal distancing requirements. Post signage on the entrance door that no one with a fever or symptoms of coronavirus is to be permitted in the restaurant. Consider QR codes to access menu. Follow LCB guidance for to-go cocktails. Meeting rooms Comply with federal, state, provincial and municipal requirements. All chairs, tables, equipment sanitized after each use. Notepads/pens upon request only – sanitize pens after each use. Provide bottled water. Prepackaged meals and snacks upon request. Hand sanitizing station, or sanitizing wipes, available inroom  These best practices were gathered from a panel consisting of: Lynnelle Caudill, Managing Director , Davenport Hotels, 20 years experience as managing director Taran Patel, MBA | Managing Principal of A-1 Hospitality Group, second-generation hotelier Juergen Oswald, General Manager of the Renaissance Seattle Hotel, has been in the industry since 1992 Tiffany Turner, CEO of Adrift Hospitality, has owned and operated her brand since 2004 Tom Wolf, General Manager of Hyatt Regency – Seattle, 35 year veteran of Hyatt who began as reservations clerk

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HANDS-FREE HOSPITALITY

NO CONTACT DELIVERY

NOTES

TIP

Take the order from the customer -- collect payment in advance over the phone or through an app. Include driver tip at this time. Ensure your system has a way of taking special notes from customers. Let them tell you how they would prefer to receive their food when at all possible.

6 FEET

OCK KNO C KN

Your customer answers the door and takes the food. Distance of six feet is maintained between customer and deliverer, who confirms order is received before departing.

DELIV

Box food in secure packaging – ensure a team member is checking orders for accuracy, quality and communicated allergies.

The deliverer knocks on the door, leaves food at the doorstep, in a manner that doesn’t contaminate or disrupt the package, and moves away to a safe distance.

CUSTO

All employees who handle food, from prep to delivery, exercise perfect hand washing habits and hygiene.

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URE PACK

NG GI

Prepare food in a clean, safe kitchen – employees must adhere to sick policies and stay home if ill.

Your customer enjoys a safe, delicious meal!

How to optimize your delivery and take-out operations By Iain Woessner

Don’t overlook family value Jeremy Tangen, owner of Borracho Taco & Tequileria has seen the demand for delivery and takeout dramatically increase since the coronavirus outbreak hit Spokane. In response, he has adjusted his menu, keeping in minds the foods that carry well and the foods popular for delivery. He had his prep staff change over and start creating more family-style meals that offer more portions. “The menu may stay the same, but it’s adjusted from the high prep, high cost to the regular menu items done in family styles,” Tangen said. “It’s one-stop: You can get something you can feed the family with and it’s a better value for pricing.” Even for just two or fewer people, Tangen noted, there’s value in going for the bigger order, creating leftovers and mitigating consumer anxiety over insufficient portioning. Tangen said to-go alcohol sales have had a much higher profit margin than his food sales, commending the Washington State Liquor and Cannabis Board for taking “quick action” in allowing restaurants to sell alcohol to-go. Be prepared for the learning curve Jhon Goodwin, co-owner of Lost Boys Garage, said one of the larger challenges he has encountered in acclimating his staff to a more quick-service, drive-thru routine was that it calls upon a different skill set. “I’ve noticed significantly is that it’s a very different skill set that a full-service server or bartender is used to doing versus a drive-thru,” Goodwin said. “It’s funny how it takes a different type of thinking for your servers to expedite to-go food, not tableside. It’s harder to notice details like missing a ketchup.”

a business owner and that’s the worst part. We gave all our power away, all our money away, all our product away and we’re sitting here wondering why.” Sagan determined that she was going to take her power back, by creating a resource for restaurants to compile their websites and guide users there called Catch 22 Delivery. Customers visiting Catch 22 are then able to find and be funneled to the websites of local eateries in their area. The goal is to get customers back in the habit of ordering directly from restaurant websites, rather than going through thirdparty delivery and possibly becoming distant from your brand. Even closer to home, local options may provide vital costsavings in the short-term. Goodwin spoke highly of local Spokane delivery company, Treehouse Deliveries, which he said offers a similar service to larger third-party brands (which his business also is partnered with) but provides a far cheaper rate and the value of being a local business partner. Don’t rush in Tangen warns that anyone considering making changes and investing in this new delivery and takeout model should consider the long-term costs and rewards. “If somebody is looking to get into it, I would highly recommend that they weight the labor costs versus what they are actually going to be getting back in revenue … and customer satisfaction, because if this is something new,” Tangen said. “It’s an opportunity, but at the same time it’s going to be something that can be a massive headache, cost and disenfranchise customers from going back if they don’t do it right. Is it worth it to take that chance?”

Consider local options for delivery Olga Sagan, owner of Piroshky Bakery in Seattle, felt like she was losing control of everything — her website, her customers — to third party delivery platforms.

Borracho had some advantages at the outset of this outbreak — the Mexican restaurant was already equipped for delivery and takeout and had invested the cost and time into making that work for them. The Lost Boys Garage location had in a former life featured a drive-thru, and still had the physical drive-thru facilities intact. When the pandemic struck, Goodwin took down the boards and converted it to functional use.

“The problem with the third party is they’re not liable for anything,” Sagan said. “The liability is still entirely on you as

Lacking advantages like these, the costs of conversion at this stage may just outweigh any potential profit, Tangen warns. 

Goodwin said his team organized a quick training routine and noted that it’s been “fun” getting a handle on it.

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Getting back to business: Resources you need to relaunch for our new normal By Lisa Leinberger, contributing writer

The last few months have been unprecedented for our industry. Whether you are a restaurant operator or a hotelier, a successful relaunch can get you back to what you do best: delivering local, personal hospitality experiences. While the industry may not look like it did before the coronavirus pandemic, your guests are very much looking forward to visiting your establishment, enjoying your food and drink and seeing all that Washington has to offer. Along with these tips from professionals here in Washington state, you can also find reopening guidance from the National Restaurant Association and the American Hotel and Lodging Association. Restaurant Operations guidance Ken Batali, president of Batali Associates, recommends thinking about how you will staff your restaurant after restrictions are lifted. While this is a relaunch for many of us, Batali said this will be kind of like opening your restaurant for the first time. “Talk to your crew now to make sure you know who is coming back,” he said. Some of them may have found other employment during the downtime. While there may still be restrictions to maintain social distancing, think about the staff you will need. You will need to retrain them. You will have new cleaning requirements for items that many people touch. If you have salt and pepper shakers on your tables, either make sure they are thoroughly cleaned between guests, or consider single-use packaging. If you offer a small box of teabags with your tea service, think about asking the customer what kind of tea they would like and bring them just that one bag with the service. This is the new reality for us as a community and your staff should know what your new procedures are.

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Talk to your vendors now, especially the small ones, to make sure they have your inventory items you will need for a successful relaunch. He recommends operators take a moment and assess their dining areas. Sit in your dining room, look around and assume a cross-contamination scenario. Use paper menus or chalkboards, instead of reusable menus. “Our restaurants are going to need to be cleaned thoroughly,” Batali said. “Take the time to define new sanitation practices and document them.” Once you get these new procedures down on paper, communicate and give them to your team in advance.

In order to maintain social distancing, if you have the ability, you may think of implementing reservations. Consider placing fewer tables in your dining area to keep guests six feet apart. A reservation system can help you better manage the number of people in the dining room and keep guests from congregating in waiting areas. If your restaurant has a patio dining area, get that ready to go on day one. Customers may feel more comfortable in an outside setting. Lodging While hotels have been deemed essential services and many remained open throughout the Stay Home, Stay Healthy Order, many of them have closed. Quentin Incao, CEO and hospitality guru at Q Hospitality Management, has many tips for reopening and running hotels postpandemic. You can find his complete list at qhospitalitymanagement.com. “The best thing that hotels can do at this time is plan. Make a plan and have it in place for when we reopen,” he said. “Do it now during this downtime so you can execute it and are not left scrambling.” Incao said, communicate what you are doing to keep your guests and staff safe and healthy. Have a message in place and post it not only in your properties, but also on social media and your website.

Cleaning and sanitation of rooms will be very important, and Incao recommends using common sense. Assess the products you are using and determine which is the most effective. When you make decisions about how often your team switches out their gloves, consider and implement the recommendations from Labor and Industries and the Department of Health. There may be extra touch points throughout each room, such as door handles, door locks, lamp switches, drawer handles and buttons on safes. Don’t forget publicfacing touchpoints such as elevator buttons. “The end result is going to be a longer time in cleaning and that could be a good thing,” he said. Consider how room keys and checkins are handled. Do you want to use disposable keys? Could guests selfcheck-in using an app or a kiosk? Incao said there are plenty of apps that smaller hotels can use. Hoteliers should check with their property management system provider for ideas. Think about placing sanitation stations in public areas with sanitizer. Incao said he expects business to come back in the opposite way it left. First, the leisure and non-group travelers will come back. “Everyone is ready to escape,” he said. He expects large gatherings will take longer to recover. Based on what he sees and hears, conventions and significantly large groups may not come back until there is a vaccine in place. Cleaning Your restaurant may have been closed for a couple of months--it’s going to need some cleaning. Mike Haller,

food safety technical manager from UL Everclean, said when restaurants are closed for any period of time, not only do you have to think about deep cleaning everything, but you also need to think about pests, such as rodents or cockroaches, who may have moved in during your downtime. Thoroughly check your restaurant for signs of this and take necessary action.

development manager at UL Everclean, said that even if you are not a one of UL’s customers you can still reach out to them if you have questions. You can call 877-ULHELPS, or visit ul.com.

Haller recommends following the Centers for Disease Control and Prevention’s guidelines for cleaning solutions—make sure they are EPAregistered household disinfectants or use a solution of unscented bleach and water. The CDC recommends one-third cup of bleach per gallon of water.

Finance Arnold Shain, concept development marketing and idea man at The Restaurant Group said conservative planning of your future sales is very important in our new normal.

Why unscented? “The scent takes the efficacy out of the product,” Haller said. He also recommends turning on your water and letting it run for several minutes to reduce Legionella growth. The Washington state Department of Health has guidelines for this, and we have posted them on our coronavirus resources page. Check your safety systems, such as your Ansul system or your fire extinguishers. You should check the date of inspection to make sure they are still valid. Make sure all of your food handlers’ cards are valid, too. You should check your grease interceptors or traps—if they weren’t properly cleaned before your shutdown, they can get jammed up. Deep clean your refrigerators and make sure your ice machine is cleaned and sanitized. He also recommended retraining your staff about your cleaning standards. Some of your staff may not return, and you will need to get them up to speed. Mike Sperber, senior business

“We aim to be the Google of [sanitation questions],” Sperber said. “Our phones should always ring, whether you are a customer or not.”

He said to think about what your sales are going to be from now on. Will they be 35 or 50 percent of what you had before the stay-at-home order? Ask yourself what the timeline is to reach your goal. You may want to take a look at your menu and decide what is selling the best and what you can cut. Shain said since to-go orders and delivery are the new normal, create some value-driven family-style or date-night meals. One of the restaurants he consults has seen great success with prime rib dinner boxes. “This one has killed it,” he said of its success. Prime rib is something that not many people make at home: it is expensive and time-consuming. The kits included prime rib, potatoes and vegetables and rolls. Another restaurant created meals for Easter dinner. They started taking orders in advance a week and a half before Easter and ran out in six days. Shain also suggested thinking about your beverage menu. “I would do more value-driven specialty cocktails, just do a few,” he said. You can now deliver and sell cocktails as long as you sell them with a meal, they are in sealed containers and delivery drivers

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place them in the trunk or out of their reach. The cost of doing business is something you need to plan. Business is down and bills are due. Now is the time to start renegotiating your rent with your landlord. “Be transparent,” he said. When you renegotiate, send your landlord copies of your monthly operating statement, your balance sheet, personal bank statement and your monthly budget. “They can see what kind of cash you have,” he said. Landlords don’t want to have to find new tenants for your space during these uncertain times and you don’t want to leave. Also, think about your staffing. Labor is the largest piece of your budget. Make sure you have the right people in place to ensure proper customer service. Zero-cost marketing As you are stepping into your new business model, over-communicating to your customers will be key. The time to start beefing up your social media presence is during this downtime. You should post regularly, whether that is pictures from your restaurant before the pandemic, recipes, photos of popular menu items or just interacting with your customers. If you have been offering take-out and delivery during the Stay Home, Stay Healthy Order, you should post your new menus to let your customers know what you are still making from your regular menu and special family-style meal kits. Deba Wegner, owner of Recipe for Success Inc., a public relations and marketing firm for restaurants, also has some advice for those looking for zerocost marketing ideas. “It’s not going to be going back to what we had before,” she said. She said you should review your marketing strategies you had in place before this crisis and decide if that will still work for you now. 56 │ wahospitality.org

Keep your website up to date with the latest menus and contact information. Email your regulars. Update all your social media channels. “Otherwise people won’t know that [you’re] open,” she said. Your messaging also needs to be up outside of your restaurant. Place A-boards outside, along with banners and posters. “We have to promote it like we would if this was the normal way of making money,” she said. Get signage that looks enticing, along with your packaging. She notes there is a cost to that, and that should be built into your budget going forward. Like Shain, Wegner said meal kits are a great addition to your menus. One Mexican restaurant she consults offered Cinco de Mayo kits: margarita kits, chips and salsa and enough tacos for a family. She suggests keeping these meal kits to family-sized, since we don’t want to give the impression that we are condoning large get-togethers. Slip paper menus inside your to-go and delivery orders. Offer bounce-

back cards. Reward your customers for coming back. “We want to make sure people reorder,” she said. Make sure someone is answering the phone at the restaurant. This person must be well-versed in the menu and suggestive selling. Have a basic message and keep it consistent on all channels: email, social media, website and over the phone. Wegner said one of the most important tips is to get back to basics. Review your customer service practices with your staff. When someone enters your restaurant, make sure your staff says, “Welcome back.” She notes that not only have our hospitality businesses been in crisis, but so have our guests and they are out looking for the comfort that comes from going to a restaurant. “We have to be the positive force,” she said. While guests will be forgiving during these uncertain times, she doesn’t think they will forgive poor customer service. 

Key Return to Work FAQ’s for Restaurant Employers As you welcome back workers, employers will continue to be faced with a new employment and labor challenges as we return to work amidst the COVID-19 pandemic. The law continues to change nearly daily. Fisher Phillips continues to help with frequently updated legal alerts, industry updates, and even sample forms. It has created a 50 State Restaurant Guide to Reopening: https://www.fisherphillips.com/resources-alertsfisher-phillips-state-by-state-restaurant-guide. The below highlights a few common FAQs for the hospitality industry. What Documents, if Any, Do We Need to Send Employees Who We Recall to Work? Employees should be sent a recall or re-hire letter, which confirms or details any changes in employment such as schedule, pay plan, leave policy updates (such as under the Families First Coronavirus Response Act), available leave balance, and benefits. It should also include a copy of your updated workplace safety and health policy that complies with federal, state, and local rules and guidelines regarding the coronavirus, including any specific guidance issued by Governor Inslee or county health officials. This is a best practice for employee communication and it also may help meet PPP loan forgiveness requirements. Can I Ask Employees to Waive Any Claims Alleging They Contracted COVID-19 at Work? No. Such waivers are void as a matter of public policy in Washington and most other states. Washington’s workers compensation scheme is designed to cover most workplace injuries, except for “injuries inflicted with deliberate intention.” This is one reason that it is prudent to have all employees acknowledge your updated safety and health policy and procedures. For more information about COVID-19 and workplace injury visit https://lni.wa.gov/agency/outreach/workers-compensation-coverage-and-coronavirus-covid-19-commonquestions. May We Require Employees Take a COVID-19 test or Temperature Test before We Permit Them To Enter the Workplace? Yes. At least for Phase II, Washington requires employeesymptom screening, but not (yet?) temperature screening. However, according to the guidance from the Equal Employment Opportunity Commission, an employer may choose to administer COVID-19 testing to employees or take their temperature before they enter the workplace to determine if they have coronavirus. The Americans with Disabilities Act and Washington’s similar law requires that any such mandatory employee medical test be “job related and consistent with business necessity.” In the context of the COVID-19 pandemic, such a medical test is justified because an individual with the virus will pose a direct threat to the health of others. Tests must be accurate and reliable, taken by someone the employer trains who has adequate personal protective equipment, and treated as confidential medical testing to with the results maintained in a separated medical file. Employers should continue to review recommendations and

requirement of local health departments regarding testing or the reporting of any positive tests. What Do We Do if an Employee Who is Receiving Unemployment Benefits Refuses to Come Back to Work a furlough or “Standby” time? Our state’s robust unemployment benefits may create a disincentive for employees to return to work, and Washington has currently waived the requirement that an employee who is on unemployment must search for employment. Your response will depend on the reason for the employee’s refusal. If the worker is a “high risk” employee as defined by Governor Inslee’s Proclamation No. 20-46 requires employers to provide “high-risk workers” an alternative work assignment if requested to prevent exposure to COVID-19. If one is not feasible, employees have the discretion to use employer-granted accrued leave or unemployment benefits in any sequence. For employees with disabilities, employers must also continue to meet their obligations to engage in the interactive process regarding reasonable accommodations. If an employee refuses to return to work due to child care or other COVID-19 related issues, for example, they may be eligible for benefits under the Pandemic Unemployment Assistance program offered through the Federal CARES Act. The CARES Act expands eligibility to many who, in the past, have not qualified for unemployment benefits, including, but not limited, to those with primary caregiving responsibilities for children who are unable to attend school or child care due to COVID-19, those who have been diagnosed with COVID-19, those with a household member who has been diagnosed with COVID-19, and those providing care to a family or household member with COVID-19. Employees may also be entitled to leave through the Families First Coronavirus Response Act, which remains available at least through December 31, 2020. If none of the above or other exceptions apply, where an employer has available work, Washington may deny unemployment benefits if the employee refuses to work without good cause. The Department of Labor recently issued guidance related to the CARES Act unemployment provisions noting that “quitting work without good cause to obtain additional benefits may be considered fraud.” Before terminating an employee who refuses to return to work, a prudent employer should consult their employment law counsel. Where can I get More information? For more in-depth answers, please visit fisherphillips.com or contact attorney Catharine Morisset in the Seattle office. Fisher Phillips will continue to monitor the rapidly developing COVID-19 situation and provide updates as appropriate. You may subscribe to Fisher Phillips’ Alert System to get the most up-to-date information at www.fisherphillips.com/newsroom-signup. By Catharine Morisset | cmorisset@fisherphillips.com

These FAQs give a general overview of a various laws. They are not intended to be, and should not be construed as, legal advice for any particular fact situation. Please work with your employment law attorney if you are in need of legal advice. www.fisherphillips.com

The new normal: What will social distancing look like once restrictions have loosened up? By Lisa Leinberger, contributing writer

We’ve spent the last couple of months six feet apart from one another. We no longer shake hands or give a friendly hug to anyone outside of our households. But we also run restaurants and hotels: spaces where people gather. These spaces have seen wedding and engagement celebrations, bar mitzvahs, baby showers, graduation and birthday parties. While we look forward to a future full of these gatherings, we still need to maintain our distance from one another. At this point, we don’t know how long that will take, but Washington state has a plan for when they can decide to loosen social distancing norms. “We will proceed with slowly modifying the interventions currently in place and watching the data to see if COVID-19 activity changes,” said Becky Bennet, public information officer with the Washington state COVID-19 Response Joint Information Center. “We will look at all of the following factors together to determine the path forward.” Those factors are:

Trends: The state will want to see disease activity, hospitalizations, and deaths decrease in almost all areas of the state.

Burden of disease: The state will want the number of coronavirus cases to be much lower than where we are now.

Testing capacity: Ideally, the state wants to increase testing and have adequate supplies to reach the goal of providing rapid testing to everyone who develops symptoms consistent with coronavirus.

Contact tracing: Washington state needs enough contact tracers in place to perform robust contact tracing for the number of cases detected each day.

Health care bed capacity: The state needs adequate hospital bed and ICU capacity to meet the demand.

PPE supply: The state needs to be able to order and fill requests of PPE so hospitals have adequate supplies.

Remember, as the situation with the coronavirus pandemic evolves, so may the guidelines for social distancing. The information we have on this issue for this story is from early May, so check back on the Washington Hospitality Association’s coronavirus resource page at coronavirus.wahospitality.org. 58 │ wahospitality.org

Social distancing general guidance •

Update floor plans for common dining areas, redesigning seating arrangements to ensure separation between table setups. Where practical, especially in booth seating, physical barriers are acceptable. Consider a reservations-only business model or call-ahead seating to better space diners.

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Any social distancing measures based on square footage should take into account service areas as well as guest areas.

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Remind third-party delivery drivers and any suppliers that you have social distancing requirements.

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Limit contact between waitstaff and guests.

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If practical, physical barriers such as partitions or Plexiglas barriers at registers are acceptable.

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Think about technology solutions wherever possible to reduce person-toperson interaction: mobile ordering and menu tablets; text on arrival for seating; contactless payment options.

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Provide hand sanitizer for guests to use, including contactless hand sanitizing stations, and post signs reminding guests about social distancing.

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Try not to allow guests to congregate in waiting areas or bar areas. Design a process to ensure guests stay separate while waiting to be seated. The process can include floor markings, outdoor distancing, waiting in cars, etc. Consider an exit from the facility separate from the entrance. Determine ingress/egress to and from restrooms to establish paths that mitigate proximity for guests and staff.

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Where possible, workstations should be staggered so employees avoid standing directly opposite one another or next to each other.

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Increase the frequency of surface cleaning and sanitizing.

Buyer’s Guide 2020-21 │ 59

INDUSTRY CALENDAR June/July

MEETINGS

NEW MEMBERS Alison’s Coastal Cafe & Bakery, Seattle

Miller Nash Graham & Dunn LLP, Seattle

Alpen Dorf Pension, Leavenworth

Millstone Cafe and Bakery, Waitsburg

Apple Tree Partnership, Yakima

Papa Murphy’s, Ephrata

Churchill’s Steakhouse, Spokane

Pilgrim Coffee Truck, Seattle

June 2

Executive Committee

Citizen M South Lake Union Hotel, Seattle

Quality Inn & Suites, Everett

June 3

Editorial Committee Meeting

Courtyard Marriott, Pasco

RailSpur Hotel, Seattle

June 9

Board Development Meeting

Dairy Queen, Bremerton

Red Bluff Tap House, Stevenson

July 7

Executive Committee Meeting

Evans Brothers Coffee, Spokane

Red Lion BBQ And Pub, Spokane

July 21

Finance Committee Meeting MSC Board Meeting

Everybody’s American Cookhouse, Port Orchard

Red Lion, Kennewick

July 29

Fairfield Inn & Suites, Spokane Downtown Good Eats Inc, Lynden

Remlinger Farm LLC, Carnation Remlinger Fun LLC, Carnation

Hilton Garden Inn, Redmond

Residence Inn by Marriott, Spokane East Valley

Hilton Garden Inn, Wenatchee

Ricardo’s Kitchen + Bar, Lacey

Icicle Village Resort, Leavenworth

Some Bagels Inc., Richland

Inland Pacific Kitchen, Spokane

Tapatio Mexican Grill, Newcastle

Inn at Queen Anne, Seattle

Taqueria Sanchez, Everett

Jersey Mike’s, Auburn

The Grey House Café, Port Orchard

Judes, Seattle

The Red Wheel, Spokane

Marqueen Hotel, Seattle

Thirdpower3, Seattle

Marriott Tacoma Downtown, Tacoma

Timeout Alehouse, Federal Way

McDuff’s Café, Tacoma

Vellotti Foods, Seattle

Mike’s Old Fashioned Donuts, Spokane Valley

Watts 1903 Spirits & Eatery, Spokane

NEW ALLIED MEMBERS Conover Insurance Ron Schmid rons@conoverinsurance.com 155 108th Ave NE Ste 725 Bellevue, WA 98004 5928 425-455-5000 conoverinsurance.com Our areas of expertise include Employee Benefits, Commercial Property & Casualty, Personal Insurance and Asset Management. We employ highly trained professionals who have the knowledge & the tools to provide exceptional coverage at acceptable premiums. We will be responsive to your particular insurance requirements and will continually work to exceed your expectations. Crane Dunham PLLC Stephen Crane scrane@cranedunham.com 5209 NE 43rd St Ste 200 Seattle, WA 98105 4914 206-292-9090 www.cranedunham.com Crane Dunham PLLC is a Seattle law firm, founded in 1978, that focuses on a civil practice representing business owners, real estate owners and developers, and others with transactions,

60 │ wahospitality.org

employment issues, arbitration and litigation, and related matter, including insurance coverage disputes. Member special offer: Free initial consultation Culinary SOS Mark Linden mark@culinarysos.com 20288 111th Way SE Kent, WA 98031 5565 253-880-6686 www.culinarysos.com Culinary S.O.S. is committed to delivering positive change through innovative and sustainable programs for your dining department. Our support on site process involves all stakeholders through a well thought out individual partnership plan that is unique to you and your business culture. Our focus is to help you achieve greater service and food through our hands on consulting approach. Our services include training, recruitment of senior kitchen management team with our in depth vetting process, review and implementation of start up or facility remodeling. In addition we analysis your expenditures and develop plans to ensure profitability.

Olympic Eagle Distributing Neil Pearson Neil.Pearson@olympiceagle.com 1101 N Levee Rd Puyallup, WA 98371 3236 253-256-0200 www.olympiceagle.com Olympic Eagle is a beer wholesaler that currently services the Washington counties of King, Pierce, Thurston, Kitsap, Mason, Gray’s Harbor, Lewis and Pacific. We currently distribute brands from the breweries of Anheuser Busch/InBev, Constellation, Redhook, Widmer, Kona, Goose Island, 10 Barrel, Elysian, Golden Road, and Blue Point. Local craft beers from Elysian, Narrows, American Brewing, Puyallup River Brewing, Lazy Boy Brewing, Gig Harbor Brewing, and Northwest Brewing Company. As well as non alcoholic options including Humm Kombucha, Hubert’s Lemonade, Cabana Coconut Water, Old Fashioned New York Seltzer, and Pulse Beverages, plus water from Icelandic Glacial and Crystal Geyser. Western Restaurant Supply & Design Joel Kruse joel@westernfoodequipment.com 1957 Fowler St Richland, WA 99352 4846 509-585-6978

Payment card processing and point of sale systems that take you from red to black. 888-548-7577 | ccprocessing@wahospitality.org

Ask the Expert: Let your business emerge transformed By Rick Braa, CHAE

The time for restaurants to re-open is near, what are the major adjustments I need to implement outside of the government-mandated requirements? Restaurants and bars have been limited to takeout or delivery since the public has been ordered to shelter in place. Re-opening at full capacity will take some time depending on metrics tracked at the state government level. Opening at 50% capacity will provide challenges and opportunity. In the words of Intel legend Andy Grove: “Bad companies are destroyed by crisis, good companies survive them, great companies are improved by them.” Go one step further and transform your business. There is no choice, life-as-usual has been forever altered. While sanitation will remain paramount, nimbleness, adaptability and speed of service will be of utmost importance. There are many factors in transforming your business: Let technology put the guest in charge of their experience: Single-use menus are required. Rather than balancing printing, distribution and disposal of paper menus, use technology such as QR codes or app ordering to allow guests to read menus on smart devices. QR codes can be placed on walls, posts, booths, tables under or in acrylic, etc. providing easily accessible menus that can be changed with little effort. Order at the table with these point of sale apps is available, allowing guests to fire orders directly to the kitchen or bar. QR code apps and some POS systems allow guests to pay at the table directly without contact with a server. Some POS systems print a QR code on the guest check that can be scanned by a smart device and the guest payment can be closed to the POS directly without server interaction. Contactless payment has proven to increase table turns and tips along with it. Streamline menu size to the most popular items that have quick service times: Opening at 50% is punitive, doubling table turns is critical. Servers spending time at the table explaining a lengthy, complicated menu is a thing of the past. Easy to understand food and beverage will assist the guest in a speedy choice and the server minimizing time taking/placing the order. The kitchen will benefit from a small and efficient menu allowing faster ticket times. Stay in tune with the market. Some commodities are in short 62 │ wahospitality.org

supply, so change menus as rapidly as needed to adapt to changes in the business and dining landscape. Be careful to keep the menu streamlined. Use reservations or call ahead for every party: To ensure proper physical distancing, reservations or no wait lines are critical. Both can be accomplished either over the phone or via app. An all-reservation/call-ahead systems allows the restaurant to plan the flow of Guest traffic and staff appropriately. This shifts the restaurant to planning and optimizing shifts rather than reacting. Data kills waste. Continue to develop pickup and delivery business: Before the crisis approximately 3% of office workers were working from home -- now that number is over 60%. Restaurants in the suburbs have benefited by providing meal kits that are easily assembled to create a delicious meals or hot and ready meals for families of any size with wonderful beverages. Once upon a time cake was made from scratch. Now most cakes from scratch are made from a boxed mix. Just like a cake mix, meal kits are here to stay. The takeout and delivery business during shelter in place forced business evolution from dine in to dine wherever. Consumers won’t return to dine-in predominately in the near term, they enjoy restaurant food/beverage with home assembly, to-go or delivery how and when they want it. Time to lean, time to clean: This motto has been touted from the beginning of the restaurant business. Now is a time for visually stunning cleanliness. Every crewmember must be hypersensitive to facility and personal hygiene. Identify where guests touch or gather frequently including restrooms, entrances and entering and exiting tables. Ensure guests see a fanatical, maniacal culture of cleanliness. Clean restaurants outperform average restaurants. The viral crisis has been hard on everyone. Commit to being nimble and adaptable. Emerge, evolve, transform. Now is the time for restaurants to restore our communities, shape a bright future, and resume our seat at the table regardless of where that is.  For a more information on improving profitability and driving performance, contact AMP Services at rbraa@ampservices.com. Rick Braa is the co-founder of AMP Services, an accounting and consulting firm specializing in helping companies grow profitability.

For the latest information on coronavirus and Washington’s Safe Start plan, visit coronavirus.wahospitality.org.

CORONAVIRUS

RESOURCE GUIDE coronavirus.wahospitality.org

Buyer’s Guide 2020-21 │ 63

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