Washington Hospitality Association Buyer's Guide 2021-2022

Washington Hospitality Association 510 Plum Street SE Olympia, WA 98501-1587

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HOTELS: THE ART OF ADAPTATION 2021 SESSION ENDS WITH BIG WINS YOUR ULTIMATE RESOURCE

WA S H I N GTO N

2021-22

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EDITORIAL STAFF Publisher, Anthony Anton Executive Editor, Lex Nepomuceno Copy Editor, Lisa Leinberger Art Director, Lisa Ellefson Contributing Editors: Lisa Leinberger, Jillian Henze, Alec Northrop

Inside

Buyer’s Guide 2021-22

EXECUTIVE COMMITTEE Chair: Ron Oh Vice Chair: Brian Moreno, McDonald’s EXECUTIVE TEAM President and CEO, Anthony Anton Vice President, Teran Haase Chief Financial Officer, Phil Costello Senior Director of Communications & Technology, Lex Nepomuceno Director of Local Government Affairs, John Lane Director of State Government Affairs, Julia Gorton Director of Membership, Steven Sweeney

510 Plum St. SE Olympia, WA 98501-1587 T 360-956-7279 | F 360-357-9232 wahospitality.org

Buyer’s Guide Listing 17A-47A Your one-stop shop

Features 8

Washington Hospitality Association by the numbers

12

2021 Session ends with big wins and clear goals for next year

14

Your communications team offers many ways to access vital news and information

16

The value of the Washington Hospitality communications department

49 Letters are welcomed, but must be signed to be considered for publication. Please include contact information for verification.

Why a business evaluation should be a part of every entrepreneur’s financial planning.

51

Reproduction of articles appearing in Washington Hospitality Buyer’s Guide are authorized for personal use only, with credit given to Washington Hospitality Magazine and/or the Washington Hospitality Association.

How to change for the better Restaurateurs and experts share important lessons from challenging times.

52

Hotels: The art of adaptation

54

Your membership’s secret ingredient

56

Finding solutions for pandemic problems

60

Adapting training and education from in-person to virtual

Articles written by outside authors do not necessarily reflect the views or positions of the Washington Hospitality Association, its Boards of Directors, staff or members.

Products and services advertised in Washington Hospitality Buyer’s Guide are not necessarily endorsed by the Washington Hospitality Association and do not necessarily reflect the opinions of the Washington Hospitality Association, its boards of directors, staff or members.

ADVERTISING INQUIRIES MAY BE DIRECTED TO: advertising@wahospitality.org We welcome your comments and suggestions. email: news@wahospitality.org, phone: 800-225-7166.

Readership: 9,422

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In Every Issue 6

From your President and CEO

62

Ask the expert

Powerful payment solutions to empower your business

We have experts in:

Safety

WASHINGTON

WORKERS’ COMPENSATION

Claims Money-Saving Strategies

IS OUR LANE Keeping you going in the right direction.

ernwest.com

President and CEO Anthony Anton

President and CEO anthonya@wahospitality.org

Your ultimate resource I’m really proud of how far we have come.

The year 2020 happened and it was beyond awful. Global pandemic. Complete shutdowns of our industry. More than one hundred thousand of our team members unemployed.

Billions of dollars in sales lost. And yet you are reading this article, which means you are still standing.

At the Washington Hospitality Association, we have never stopped striving to make Washington the best place to do business.

Our government affairs program engages in political battles daily to build a better business climate. We use our Education Foundation to train and support our workforce. We identify and offer the best cost-saving programs to better position your business for success. We provide breaking news and daily industry communications to translate government rules into easy-to-follow action items.

Each one of these four pillars of our organization - advocacy, workforce, cost-saving programs and information – seeks to generate four times the value of your annual dues investment.

We want it to be a no brainer to rejoin the association each year – especially in a global pandemic.

The four pillars were created after member feedback surfaced years ago on social media. Why would anyone join our association? What are we promising? What value does our organization bring? I went to the bi-annual membership survey for answers – you all clearly told us what is important. The pillar wording has been fine-tuned 50 different times since then, but the core remains the same. You continue to tell us these pillars are what you value.

And in the past year we have been better than ever at leveraging our resources at the national level to help your business here in Washington state.

The Paycheck Protection Programs and Restaurant Revitalization Fund did not happen without your memberships with the National Restaurant Association and the American Hotel & Lodging Association. In the past some of you have questioned why we stay connected with our national counterparts. This is a year we think, “thank God we are.” I can’t wait to see what our partnerships at the national level will do in the year to come.

The articles in this special Buyer’s Guide issue will continue to detail how your association is your greatest resource in this unprecedented time.

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A couple of things I would ask you to take moving forward in the coming twelve months.

1. When I was coaching my son’s baseball team and someone slid hard or fell down, I encouraged the players to get up, dust off and keep playing. We need to do the same. Don’t dwell on the negatives of 2020. Get up, dust yourself off, learn your lesson and keep playing the game.

2. With the shutdowns of our industry, the odds were probably not with your business to survive this time. And yet it did – because you did. You adjusted, you changed, you redid your business model three times, you focused your team on the urgent and important, you focused on your customer value and you did what you had to survive. If you want to reach the next level of success, don’t simply stop because the calendar has turned or vaccinations are up. You have been shown the recipe for greatness, now use it.

3. Rebuild right. Hire with a career ladder in mind and with technology in mind. You have a chance to rebuild your business without the mistakes you made when you established it the first time. Take advantage of this moment to do so.

4. In the coming year, use every pillar of the association as a resource. Tell your territory manager you want a benefit review. Email us and get a quote on programs to explore how much money you can save each month — we’re regularly saving members three and four times your RETRO checks. Maybe you finally want to use your free 30-minute consult with an expert on our Advisory Network — to help you resolve a legal issue or bounce an idea off of Rick Braa.

Lastly, I want to encourage you to focus. We made it this far despite the odds.

As Jim Collins wrote, “You must maintain unwavering faith that you can and will prevail in the end, regardless of the difficulties, and at the same time, have the discipline to confront the most brutal facts of your current reality, whatever they might be.”

We fiercely believe you are going to make it. Your association will continue to remain by your side as your ultimate resource. 

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300+

Non-food savings programs

350+

Manufacturer Contracts

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TO SIGN UP OR LEARN MORE Please scan the QR Code by using your phone’s camera or visit us at www. mydiningalliance.com.

Washington Hospitality Association by the numbers

5600 active members 1st hospitality industry ranking among private employers in the state

17

online toolkits to support members

½

32

of all adults have worked in hospitality industry at some time in their lives

percentage of all restaurants and hotels in the US owned by women

∞

7

full-time territory managers devoted to helping members

1532

number of ways territorial managers assist members*

member employees with free access to help with legal, financial, elder care advice or other needs through our Employee Assistance Program (EAP)

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* symbol represents an infinite number

616

64

webinars to help members to respond to the pandemic

13,495

online articles and links on hub.wahospitality.org with coronavirus information and resources

$3,400 estimated annual savings for small businesses in our credit card processing program

2818

people benefiting from health insurance, Direct Primary Care, or Telemedicine through our Healthcare Solutions

$11 million

in industry savings through passage of 12-month liquor license fee waiver

$209 million

saved businesses by ensuring federal relief would not be subject to state B&O tax

$500 million

in additional relief on 2022 unemployment insurance rates for hospitality employers in certain categories

conversations to support members during the pandemic

24

percentage saved on annual premiums through our business insurance program

$10.3 million provided in benefits to Retro participants in December 2020

$12 million secured for statewide and local tourism marketing in FY2021 and 2022

$380 million secured in state relief grants for small businesses

$1.73 billion

in unemployment insurance relief and lower rates passed for Washington businesses

Buyer’s Guide 2021-22 │ 9

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ACCESS You can always find parttime workers who are interested, experienced, and available.

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food delivery

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food delivery

POWERING SELF-DELIVERY AND RESTORING PROFITS PROFIT RESTORATION:

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BRAND PRESERVATION:

allowing operators to provide a brand-intended customer experience for delivery orders.

CUSTOMER ELEVATION:

Full visibility of every touchpoint for each delivery means you control every aspect of the outbound order, tracking drivers, and customer feedback in real-time.

Go to ShiftPixy.com to request a demo today!

Buyer’s Guide 2021-22 │ 11

2021 Session ends with big wins and clear goals for next year

By Alec Northrop

At the end of this year’s unique session, we were happy to have achieved a significant number of priorities our members identified for the team. Our members effectively advocated for priority bills and provided a strong voice of opposition for other bills proposed this session that would have harmed the industry. The level of support made a huge impact on the session’s outcome.

In fact, support for the bill that advocated reopening Washington broke records for level of engagement and number of people signed in to support the bill. Below are some of the highlights from the 2021 session. Your Government Affairs team fought for a number of additional bills that helped the industry and you can find those on our website, wahospitality.org.

DEFEATED

SETTING THE TONE SB 5114 – Safely Reopening Washington would have immediately reopened Washington businesses to 25% indoor capacity and transitioned future decision-making authority to the Legislature. While the bill did not pass out of committee, it broke the record for the amount of engagement, with more than 2,000 individuals registering a position and wishing to testify. Ultimately, the bill was used as a tool to deliver a strong message — that the public was ready to safely reopen, and we were able to resume indoor business activity.

ATED

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WINS ESSB 5092 Tourism marketing

The operating budget contained our full request--$12 million– for tourism marketing, recovery and promotion.

The funds will support statewide and local tourism efforts by the Washington Tourism Alliance, in unrestricted funding, so that an aggressive recovery and marketing program can be developed to promote travel aligned with the governor’s Safe Start program.

ESSB 5061 Concerning Unemployment Insurance

This was the very first bill the governor signed this legislative session, quickly moving through the DEFEATED legislative process to deliver $1.73 billion in unemployment insurance relief to businesses ahead of the first quarterly payment of 2021. The bill will also ensure unemployment insurance rate increases will be capped in future years.

ESHB 1332 Property Tax Deferral

This bill required counties to enter into payment plans with qualified businesses that had at least a 25% loss in revenue inDEFEATED 2020 for property tax payments and prevented counties from charging a required interest rate.

BILLS WE DEFEATED DEFEATED

E2SSB 5272 Temporarily Waiving Liquor License Fees

This bill waives license fees for 19 license types including spirits, beer and wine restaurants and caterers, saving members an average of $2,000. The 12-month waiver period began in April 2021 and applies to renewals of licenses that expire during the 12-month waiver period.

E2SHB 1480 Extending Certain Liquor License Privileges

This Liquor and Cannabis Board agency request legislation extends several of the temporary DEFEATED allowances for liquor licenses that the board created during the pandemic like cocktails-to-go, curbside service, alcohol delivery and takeout, premixed cocktails, and cocktail kits to July 1, 2023.

DEFEATED

DEFEATED

DEFEATED

SB 5371 – Sugary Beverage Tax This proposal would have added a $.0175-per-finishedfluid-ounce tax on sugary beverages (soda products, juices, etc.) This tax would have almost doubled the cost to purchase a five-gallon bag of soda concentrate and with the help of members, we defeated this bill.

2SHB 1076 – Allowing Qui Tam Actions on Behalf of the State This would have allowed third-party “relators” to bring a lawsuit against a business for any alleged labor violation, rather than utilize Labor & Industries — an entire state agency with an annual taxpayer-funded budget in the hundreds of millions. The bill failed to gain enough support and died in the Senate.

SSB 5064 – Unemployment Insurance for Voluntary Quits This measure would have extended unemployment insurance benefits to individuals who voluntarily leave employment. The Washington Hospitality Association opposed the bill, and it failed to gain enough support to move forward.

SHB 1474 – Penalties for Employer Violations of Unemployment Insurance This measure suggested that employers were purposefully withholding information from the Employment Security Department and assessed penalties, regardless of whether the employer knowingly failed to report. We opposed the bill and it ultimately failed to pass the legislature.

LOOKING AHEAD

These bills gained significant support in the legislature but unfortunately failed to pass this year.

HB 1359 – Reducing Liquor License Fees Temporarily House Bill 1359 concerns the reduction of liquor license fees. The bill would have reduced liquor license fees associated with spirits by 50% through December 2023. While this proposal was not included in the final budget, lawmakers have expressed interest in introducing it again next session which would still allow for plenty of time before the temporary license fee waivers expire.

DEFEATED

HB 1299 – Providing B&O Tax Relief to the Hospitality Industry This bill reduced the B&O tax rate by 30% for restaurant, hotel and bowling businesses and would have resulted in a $42 million reduction to the general fund. Unfortunately, federal relief provided to the state included a requirement that federal funds not be used to reduce tax rates and the bill did not receive the support needed. 

Buyer’s Guide 2021-22 │ 13

Your communications team offers many ways to access vital news and information

By Lisa Leinberger

Over this past year, getting our members the latest in state regulations, closures and announcements has been so important to us as an association. If you don’t know the latest news, you can’t effectively and safely serve your guests. That’s why our mission is to get you reliable information as soon as possible through many different channels.

Social media

We know that over the past year, you have upped your social media game to keep your customers connected and we have, too. We’ve expanded our reach on Facebook, Instagram and LinkedIn and if we post to Twitter, your browser will send you an alert if you have selected “allow” while you’re visiting hub.wahospitality.org.

Email newsletters

Every Thursday, we send you our weekly newsletter, packed with the latest news stories, upcoming events and even articles you may have missed over the past couple of weeks.

For our lodging members, we also have our monthly Lodging News.

We know that things are happening at the local level that vary from place to place so we break news and information down to the county and city level. In Seattle, members get a weekly newsletter for all things local, and in Spokane, you can expect a newsletter when news breaks in Eastern Washington.

Special edition emails

We know that news can break in between our weekly newsletters, and when that happens, we get you the information you need within two hours of it breaking.

Being your primary source of information is one of our pillars of operations and this is our commitment to you.

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Websites

Our websites are our flagship means to keep you informed: The Coronavirus Knowledge Base: We created a separate website just for coronavirus-related news, and most recently, we set out to improve hub.wahospitality.org. We have a special page just for restaurants, one for lodging members and one just for entertainment businesses.

Wahospitality.org: Our traditional wahospitality.org site has industry news that isn’t related to the pandemic. If the

Washington Legislature passes laws that affect you, you can be sure to find it there.

Members-only: Our members-only hub has articles and resources that you can only get as a member. If you are looking for our Handbook for Excellent Restaurant Operations, our Employment Law Guide or other exclusive resources, visit wahospitality.org, click on My Account and sign in there.

Local: The Spokane Chapter of the Washington Hospitality Association and the Seattle Restaurant Alliance have their own websites to keep you up to date.

In Spokane, visit spokanehospitality.org, and in Seattle, visit seattlerestaurantalliance.org.

Membership: If you’ve ever wondered what kinds of cost-saving programs the association has for its members, or if you are hoping to get in contact with your territory manager, visit join.wahospitality.org.

in person, we offer several different webinars, some of which recur monthly: The CEO Podcast: Washington Hospitality Association President and CEO Anthony Anton holds a monthly discussion at 10 a.m. on the first Wednesday of every month. Sometimes he will invite leaders in the hospitality industry to join him in conversation, sometimes he’ll talk about the latest news, and he’ll always answer your questions.

The Hospitality Profit: Hospitality financial consultant Rick Braa discusses financial opportunities for the industry in this webinar that meets at 10 a.m. on the fourth Wednesday of every month. In the past eight months, he has talked about everything from grants that are available to you to buying and selling restaurants.

Text alerts

Occasionally, we need our members to sign a petition or help support or oppose legislation at the state level. Or sometimes news breaks and we need you to know right away what happened. We have a text alert program just for these times. If you are interested in receiving text alerts, text the word, “serve” to 52886.

Webinars

The Washington Hospitality Association has never shied away from embracing new technology. Even before the pandemic, we would present a webinar or two when it was needed.

When we need to take a deep dive into a certain subject, we have had very well-attended webinars. This last year, we have heard about the best way to set up open-air dining, the ins and outs of the Restaurant Revitalization Fund and how to take advantage of the SharedWork program offered through the Employment Security Department.

If you missed any of these webinars, that is OK. We recorded them and you can find them all on our website at wha.fyi/ webinars. If you are curious as to what’s coming next, go to wha.fyi/events.

The past year has seen challenges we could have never imagined in the hospitality industry, and keeping you informed has been an overarching commitment from our communications team. If you are not receiving our emails and would like to, you can sign up at wha.fyi/emailsignup. 

Today, with coronavirus restrictions in place related to meeting

Buyer’s Guide 2021-22 │ 15

The value of the Washington Hospitality communications department

By Lex Nepomuceno

At the Washington Hospitality Association, it is our mission to deliver wins to the hospitality industry. But how does that work for the communications department?

Every year, we consult with our editorial committee to assign dollar-amount values to our many communications products. Over the last year or so, during the pandemic, our communications department has delivered a lot of wins to our members. Here’s a quick look.

10,121

2021 TOTAL WINS

$4.64M

TOTAL ADDED VALUE OF WINS

8,080

TOOLKIT DOWNLOADS [Value: $500] wha.fyi/toolkits

272

LEGAL MEMO DOWNLOADS [Value: $500]

2587

LABOR POSTERS DELIVERED [Value: $50] wahospitality.org/resources/ laborlawposter

1259

WEBINARS (PER ATTENDEE) [Value: $100] wha.fyi/webinars

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116

HUB REGISTRATIONS [Value: $500] access.wahospitality.org

51

EMPLOYMENT LAW GUIDES [Value: $500]

96

ADVISORY NETWORK REQUEST SUBMISSIONS [Value: $250]

93

PER PUBLICATION ON “HOT TOPIC” CONTENT [Value: $250]

706

PER MAGAZINE DOWNLOADED [Value: $10] wha.fyi/38NB7So

3

PER CUSTOM DATA REQUEST [Value: $250]

2020/2021

2021–22 Buyer’s Guide | 17A

SHOP BY COMPANY SHOP BY CATEGORY 3.14DC Melanie Corey-Ferrini 500 Mercer St Seattle, WA 98109-4654 (206) 353-1687 melanie@314dc.com 314dc.com Facility Planning & Project Management Service Area: Statewide Accutab Gaming Systems Steven Kunz 4424 Chennault Beach Rd Mukilteo, WA 98275-5050 (425) 238-9291 accugaming@comcast.net www.accugaming.com Wholesale Gambling Supply Distributer Service Area: Statewide ACRAnet, Inc. Jacquie Brownell 521 W Maxwell Ave Spokane Valley, WA 99201 (509) 324-1241 Jacquie.Brownell@acranet.com www.acranet.com Employment screening background checks Service Area: Statewide Alice Financial Amy Canavan 495 Henry St #1056 Brooklyn, NY 11231 (812) 350-2503 amy@thisisalice.com www.thisisalice.com Lower Payroll Taxes Service Area: Statewide Alliance Business Solutions Alliah Sheta 2485 Cardinal Lane Santa Cruz, CA 95062-4264 (763) 361-6963 alliah.sheta@optum.com lp.uhc.com/wha Health Insurance & Wellness Program Provider Service Area: Statewide Alliant Insurance Services Mac McIntosh 3977 Harbour Point Blvd SW Mukilteo, WA 98275-5454 (425) 740-5200 mac.mcintosh@alliant.com www.alliant.com Insurance and risk management Service Area: Statewide

Alpine Bakery Co. Nicole Burgi 810 N Monroe St Spokane, WA 99201-2109 (509) 327-7040 alpinebakerycompany@gmail.com No website Fresh, Local, Preservative-free Bakery Service Area: Spokane

American TechCorp Lori Wilson PO Box 39036 Lakewood, WA 98499-3036 (253) 682-1240 loriw@americantechcorp.com www.americantechcorp.com Directv Television Service Service Area: Statewide

ALSCO Steve Bivens 6828 S 204th St Kent, WA 98032-5112 (253) 478-5197 sbivens@alsco.com www.alsco.com Linen Supply and Uniforms Service Area: King, Kitsap, Lewis, Pierce, Skagit, Snohomish, Thurston

American Underwriters Insurance Lavonne Northcutt 6429 S Tacoma Way Tacoma, WA 98409-4004 (253) 473-1415 lavonne@american-underwriters.com www.auiagency.com Business & commercial insurance Service Area: Statewide

ALSCO- American Linen Spokane Joey Kink 1923 N Waterworks St Spokane, WA 99212-1360 (509) 534-2693 jkink@alsco.com www.alsco.com Linen supplies & cleaning Service Area: Spokane

AMP Services, LLC Rick Braa 200 W Mercer St, Ste 511 Seattle, WA 98119-5908 (206) 596-7400 rbraa@ampservices.com www.ampservices.com Outsourced Accounting/Consulting Services Service Area: Statewide

Alteza Restaurant Supply Daniel Ramiro 4905 Leary Ave NW Seattle, WA 98107-4816 (206) 457-8252 contact.alteza@gmail.com altezarestaurantsupply.com New & Used Restaurant Equipment Service Area: Statewide

Angus Meats, Inc. Tom Stachecki 2810 N Hogan St Spokane, WA 99207-4823 (509) 482-7033 toms@angusmeats.com www.angusmeats.com Beef, Pork, Poultry Service Area: Spokane

American On-Site Services Jermaine Yeldon 3808 N Sullivan Rd Bldg 107A Spokane Valley, WA 99216-1618 (509) 244-8404 jermaine@americanonsite.net americanonsite.net Responsive Sanitation, Event Solutions Service Area: Adams, Benton, Chelan, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima

Anheuser Busch Companies Gilbert Canizales 15800 Roscoe Blvd Van Nuys, CA 91406-1350 (503) 720-9586 gilbert.canizales@anheuser-busch.com www.anheuser-busch.com Beer, domestic & regional Service Area: Statewide ASCAP John Bonaccorso 2 Music Sq. West Nashville, TN 37203-3204 (888) 772-4252 jbonaccorso@ascap.com www.ascap.com Music Licensing Service Area: Statewide

Program partner

18A | 2021–2022 Buyer’s Guide

SHOP BY COMPANY Aspire Food Safety Solutions LLC Vanessa Bussiere 2513 53rd Ave NE Tacoma, WA 98422-2903 (253) 234-4420 vanessa.bussiere@aspirefoodsafety.com aspirefoodsafety.com Food Safety & Compliance Consulting Baker Commodities Inc. Michael Bulleri PO Box 58368 Seattle, WA 98138-1368 (206) 243-7387 mbulleri@bakercommodities.com www.bakercommodities.com Used Cooking Oil Recycling Service Area: Statewide Baker Commodities Spokane Valley Joe Jacobson PO Box 11157 Spokane Valley, WA 99211-1157 (509) 535-5435 jjacobson@bakercommodities.com www.bakercommodities.com Recycling & used oil Service Area: Statewide Bare Metal Standard Inc of Spokane Patrick Stanley 2208 N McKinzie Ln Ste 7 Liberty Lake, WA 99019-5501 (509) 688-4841 Pstanley@baremetalstandard.com www.baremetalstandard.com Premier kitchen hood cleaning Service Area: Statewide Bargreen Ellingson Seattle Kevin Wilkinson 3627 1st Ave S Seattle, WA 98134-2201 (206) 682-1472 kwilkinson@bargreen.com www.bargreen.com Restaurant supply, design and fabrication Service Area: King Bargreen Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 (509) 324-2939 tkennedy@bargreen.com www.bargreen.com Restaurant supply, design and fabrication Service Area: Spokane

Bargreen Ellingson Tacoma Josh Pugh 6626 Tacoma Mall Blvd, Ste B Tacoma, WA 98409-9086 (253) 475-9201 jopugh@bargreen.com www.bargreen.com Restaurant supply, design and fabrication Service Area: King, Lewis, Pierce, Thurston Batali Associates Hospitality Consulting Ken Batali 9792 Edmonds Way Ste 226 Edmonds, WA 98020-5940 (206) 390-8285 ken@bataliassociates.com www.BataliAssociates.com Restaurant and Hospitality Consulting Service Area: Statewide Batdorf & Bronson Coffee Roasters Dave Wasson 200 Market St NE Olympia, WA 98501-6965 (360) 753-3391 dwasson@batdorf.com batdorfcoffee.com Wholesale coffee, equipment, training Service Area: Statewide Berntson Porter & Company, PLLC Rebecca Young 11100 NE 8th St Ste 400 Bellevue, WA 98004-4469 (425) 454-7990 ryoung@bpcpa.com www.bpcpa.com Tax, Accounting, Consulting Services Service Area: Statewide BMI Jessica Frost 10 Music Sq E Nashville, TN 37203-4321 (615) 401-2873 jfrost@bmi.com www.bmi.com Performing rights organization Service Area: Statewide Brantley, Janson, Yost & Ellison, CPA’s Michael Gintz 909 S 336th St Ste 201 Federal Way, WA 98003-7394 (253) 838-3484 mgintz@brantleyjanson.com www.brantleyjanson.com Accounting, CPA & taxes Service Area: Statewide

C2 Imaging Charles Pulliam 8041 S 228th St Ste 107 Kent, WA 98032-2919 (206) 960-7447 charles.pulliam@c2imaging.com www.c2imaging.com Printing, Graphics, Signs & Branding Service Area: Statewide Caffe Appassionato Coffee Co. Phil Sancken 4001 21st Ave W Seattle, WA 98199-1201 (888) 502-2333 phil@caffeappassionato.com www.caffeappassionato.com Wholesale coffee & teas Service Area: Statewide Caffe D’Arte, LLC Kimberly Suchan 33926 9th Ave S Federal Way, WA 98003-6708 (253) 252-7050 kzier@caffedarte.com www.caffedarte.com Wholesale Espresso & Coffee Roasters Service Area: Statewide Cascade Natural Gas Conservation Incentive Program Bradey Day 1600 Iowa St Bellingham, WA 98229-4707 (866) 450-0005 bday@trccompanies.com www.cngc.com/energy-efficiency/ commercial-rebate-offerings/ Commercial conservation & energy Service Area: Adams, Benton, Chelan, Clark, Cowlitz, Douglas, Franklin, Grant, Grays Harbor, Island, Kitsap, Mason, Pierce, Skagit, Snohomish, Walla Walla, Whatcom, Yakima Central Washington Fair Association Anne Moneymaker 1301 S Fair Ave Yakima, WA 98901-5500 (509) 248-7160 annem@fairfun.com www.statefairpark.org Event management Service Area: Yakima

Program partner

2021–22 Buyer’s Guide | 19A

SHOP BY COMPANY SHOP BY CATEGORY Charlie’s Produce Shawn Garner 4103 2nd Ave S Seattle, WA 98134-2305 (206) 625-1412 shawng@charliesproduce.com www.charliesproduce.com Fresh produce & daily delivery Service Area: Statewide Charlie’s Produce Spokane Duane Ruegsagger 3530 E Ferry Ave Spokane, WA 99202-4631 (509) 535-7393 Duaner@charliesproduce.com www.charliesproduce.com Locally sourced fresh produce Service Area: Adams, Asotin, Benton, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla

CJ Consulting Services Caun Knapp 6616 High Point Dr SW Seattle, WA 98126 (425) 417-0671 info@cjconsultingservices.com www.cjconsultingservices.com Marketing Services & Construction Services Service Area: King

Cold Coast Accounting & Business Services Anne Catherine Kruger 10705 9th Ave NW Seattle, WA 98177-5122 (206) 321-2964 ac@coldcoastservices.com Accounting Bookkeeping & Business Services Service Area: Statewide

Clark Nuber P.S. Julie Eisenhauer 10900 NE 4th St Ste 1400 Bellevue, WA 98004-5873 (425) 454-4919 jeisenhauer@clarknuber.com www.clarknuber.com Accounting, CPA & taxes Service Area: Statewide

Color Graphics Screenprinting, Promotional Products & Awards Voshte Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 (360) 352-3970 voshte@colorgraphicswa.com www.colorgraphicswa.com Embroidery, Screenprinting & Promotional Service Area: Statewide

CHC- Columbia CHC Sales Engineer Team 12828 Gateway Dr Bld 5 Tukwila, WA 98168-3311 (206) 241-0500 sales@chchydro.com CHChydro.com HVAC/Plumbing Manufacturers Representative Service Area: Statewide

Cleaner Q Baylee Slevira 3031 Grand Ave Ste 162 Billings, MT 59102-6698 (406) 839-3923 baylee@cleanerq.com www.cqfireandsafety.com/hoodcleaning Fire, Hood/Steam-Cleaning Service Area: Adams, Chelan, Douglas, Garfield, Grant, Lincoln, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima

Chukar Cherry Company Luann Stine PO Box 510 Prosser, WA 99350-0510 (509) 786-2055 luann@chukar.com www.chukar.com Wholesale berries & nuts Service Area: Statewide

Clevenger Associates Tony Clevenger 11803 101st Ave Ct E, Ste 203 Puyallup, WA 98373-3473 (253) 841-7811 tony@clevengerassoc.com www.clevengerassoc.com Kitchen Planning and Design Service Area: Statewide

Comcast Business Auburn Wayde Martin 4020 Auburn Way N Auburn, WA 98002-1315 (253) 288-7489 Wayde_Martin@comcast.com business.comcast.com Telecommunication services for businesses Service Area: King

City Wide Facility Solutions Garrett Rios 1201 Monster Rd SW Ste 420 Renton, WA 98057-2996 (425) 970-4060 garios@gocitywide.com www.gocitywide.com/washington/ 20+ Building Services Available Service Area: King, Pierce, Snohomish

CLG Employer Resources Holly Hahn 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 (425) 391-4141 hollyh@clger.com clgemployerresources.com Employee benefits & health insurance Service Area: Statewide

Comcast Business Class Lynnwood Mark Ensign 15815 25th Ave W Lynnwood, WA 98087-2507 (877) 533-5676 Mark_Ensign@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: Snohomish

Columbia Distributing Co., Inc. Tom Thompson 255 Appleyard Dr Wenatchee, WA 98801-8962 (509) 662-1673 tom@columbiadistributing.com www.columbiadistributing.com Beer, wine, spirits distributor Service Area: Chelan, Douglas, Okanogan

Program partner

20A | 2021–2022 Buyer’s Guide

SHOP BY COMPANY Comcast Business Olympia John Koch 440 Yauger Way SW Olympia, WA 98502-8153 (360) 280-3429 john_koch@cable.comcast.net business.comcast.com Telecommunication services for businesses Service Area: Thurston Comcast Business Puyallup Ashley Birk 410 Valley Ave NW Ste 9 Puyallup, WA 98371-3317 (425) 218-7774 Ashley_Birk@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: Pierce Comcast Business Redmond Jonathan Ray PO Box 97007 Redmond, WA 98073-9707 (855) 452-1500 jonathan_ray@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: King Comcast Business Seattle Dave Paciocco 12645 Stone Ave N Seattle, WA 98133-8315 (425) 508-4143 david_paciocco@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: King Comcast Business Spokane Brandon Lennick 1717 E Buckeye Ave Spokane, WA 99207-4908 (509) 755-4689 brandon_lennick@cable.comcast.com business.comcast.com Telecommunication services for businesses Service Area: Spokane

Commercial Green Solutions Kevin Snyder 1928 Pegram Ave Charlotte, NC 28205 (704) 780-3404 kevin@commercialgreensolutions.com www.commercialgreensolutions.com Energy Rebate Consulting & Sales Service Area: Statewide

Costco #1029 Covington Jim Cannell 27520 Covington Way SE Covington, WA 98042-9100 (253) 796-1004 W01029MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Concentra Urgent Care Ryan Schall 140 4th Ave N Ste 150 Seattle, WA 98109-4940 (206) 445-8835 RSchall@Concentra.com www.concentra.com Dependable Solutions for WorkRelated Injuries Service Area: Statewide

Costco #103 Clarkston Alan Demers 301 5th St Clarkston, WA 99403-1860 (509) 758-1800 w103mgr@costco.com www.costco.com Produce, meats & dairy Service Area: Asotin

Conover Insurance Ron Schmid 155 108th Ave NE Ste 725 Bellevue, WA 98004-5928 (425) 455-5000 rons@conoverinsurance.com conoverinsurance.com Independent Insurance Agency Service Area: Statewide CORT Party Rental Robin Denny 6101 Associated Blvd Everett, WA 98203-7167 (425) 953-1444 partyrental@cort.com cortpartyrental.com Event Rental Company Service Area: Statewide Costco #1 Seattle Jeremy Cook 4401 4th Ave S Seattle, WA 98134-2311 (206) 622-3136 W001MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King Costco #1013 Union Gap Greg Schatz 2310 Longfibre Ave Union Gap, WA 98903-1513 (509) 454-5242 W01013MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Yakima

Costco #106 Aurora Village Shawn Hancock 1175 N 205th St Seattle, WA 98133-3206 (206) 546-0480 W106MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King Costco #1086 East Vancouver Greg Killian 19610 SE 1st St Camas, WA 98607-7472 (360) 258-6221 W01086MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Clark Costco #110 Issaquah Stacey Jiminez 1801 10th Ave NW Issaquah, WA 98027-5384 (425) 313-0965 W110MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King Costco #112 Wenatchee Alex Ryan 375 Highline Dr S East Wenatchee, WA 98802-5344 (509) 886-0593 W112MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Chelan, Douglas

2021–22 Buyer’s Guide | 21A

SHOP BY COMPANY SHOP BY CATEGORY Costco #114 Everett Erika Kostal 10200 19th Ave SE Everett, WA 98208-4256 (425) 379-7451 W114MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco #624 Gig Harbor Scott Elliott 10990 Harbor Hill Dr NW Gig Harbor, WA 98332-8945 (253) 853-8600 W624MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Pierce

Costco #662 Burlington Netra McGrew 1725 S Burlington Blvd Burlington, WA 98223-3223 (360) 757-5703 W662MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco #13 Silverdale Mike O’Hara 10000 Mickelberry Rd NW Silverdale, WA 98383-8302 (360) 692-9213 W013MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Kitsap

Costco #639 Sequim Bobby Radcliffe 955 W Washington St Sequiim, WA 98382-3266 (360) 406-2025 w639mgr@costco.com www.costco.com Produce, meats & dairy Service Area: Clallam

Costco #670 Spokane Fred Schoenhard 5601 E Sprague Ave Spokane, WA 99212-0826 (509) 842-0003 W670MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Spokane

Costco #19 Bellingham Andrea Lowden 4299 Guide Meridian St Bellingham, WA 98226-6475 (360) 671-6947 W01216MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Whatcom

Costco #64 Tumwater Dave Ryan 5500 Littlerock Rd SW Tumwater, WA 98512-7363 (360) 357-6580 W064MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Thurston

Costco #740 Lacey Gail Harkness 1470 Marvin Rd NE Lacey, WA 98516-3870 (360) 412-3500 W740MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Thurston

Costco #486 Kennewick Tom Olson 8505 W Gage Blvd Kennewick, WA 99336-8120 (509) 737-8861 W486MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Benton

Costco #642 Marysville Shelly Jones 16616 Twin Lakes Ave Marysville, WA 98271-4701 (360) 652-4532 W642MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco #747 Woodinville James Hickey 24008 Snohomish Woodinville Rd Woodinville, WA 98072-9743 (425) 806-7700 W747MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Snohomish

Costco #6 Southcenter Todd Young 400 Costco Drive #150 Tukwila, WA 98188-4808 (206) 575-9191 W006MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco #66 Spokane II Kelly Frisina 7619 N Division St Spokane, WA 99208-5613 (509) 466-9668 W01298@costco.com www.costco.com Produce, meats & dairy Service Area: Spokane

Costco #772 Vancouver Ben Tehrani 6720 NE 84th St Vancouver, WA 98665-2016 (360) 828-2262 W772MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Clark

Costco #61 Federal Way Paul Michael 35100 Enchanted Pkwy S Federal Way, WA 98003-8314 (253) 874-3652 W061MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

Costco #660 Puyallup Eric Johnson 1201 39th Ave SW Puyallup, WA 98373-3803 (253) 445-7543 W660MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Pierce

Costco #8 Kirkland Chris Delong 8629 120th Ave NE Kirkland, WA 98033-5865 (425) 827-1693 W008MGR@costco.com www.costco.com Produce, meats & dairy Service Area: King

22A | 2021–2022 Buyer’s Guide

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SHOP BY COMPANY SHOP BY CATEGORY Costco #95 Tacoma Cindy Petersen 2219 S 37th St Tacoma, WA 98409-7473 (253) 475-5595 W095MGR@costco.com www.costco.com Produce, meats & dairy Service Area: Pierce

Custom Gaskets NW Scott Dugaw PO Box 111734 Tacoma, WA 98411-1734 (866) 944-2653 gasketsnw@hotmail.com www.customgasketsnw.com Gaskets, hardware & fabrication Service Area: Statewide

Dick’s Restaurant Supply Bellevue Dirk Happee 2102 140th Ave NE Bellevue, WA 98005-2008 (425) 289-0680 dhappee@dicksrestaurantsupply.com www.dicksrestaurantsupply.com New & used commercial equipment Service Area: King

Costco Business Center Jeremy Young 19105 Highway 99 Lynnwood, WA 98036-5228 (425) 640-7700 w115mkm@costco.com www.costcobusinessdelivery.com All your business needs!

Service Area: Snohomish

Cyrus O’Leary’s Pies Natalie Allison 1528 S Hayford Rd Airway Heights, WA 99001-9404 (509) 624-5000 nallison@saraleefb.com www.cyruspies.com Frozen Pie Manufacturing Service Area: Statewide

Costco Fife Business Center Kyle Berggren 3900 20Th St E Fife, WA 98424-1818 (253) 719-1950 w767mkm@costco.com www.costco.com All your business needs!

Service Area: Pierce

Davis Grimm Payne & Marra Selena Smith 701 Fifth Ave, Ste. 4850 Seattle, WA 98104-7094 (206) 447-0182 SSmith@davisgrimmpayne.com www.dgpmlaw.com Management Labor & Employment Law Service Area: Statewide

Dick’s Restaurant Supply Mount Vernon Mark Stevens 324 Chenoweth St Mount Vernon, WA 98273-9045 (360) 848-0259 mstevens@dicksrestaurantsupply.com www.dicksrestaurantsupply.com New & used commercial equipment Service Area: Island, Kitsap, San Juan, Skagit, Snohomish, Whatcom

Craig Stein Beverage Chris Strong 5408 NE 88Th St Bld. B - 101 Vancouver, WA 98665-0990 (360) 823-2534 Christopher.Strong@csbeverage.com csbeverage.com Beer, wine & spirits Service Area: Clark, Cowlitz, Klickitat, Skamania

Deacon Construction, LLC Bob Murphy 8343 154th Ave NE Ste 210 Redmond, WA 98052-6182 (206) 799-5823 bob.murphy@deacon.com www.deacon.com Real Estate Development & Construction Service Area: Statewide

Crane Dunham PLLC Stephen Crane 3600 15th Ave W Ste 200 Seattle, WA 98119 (206) 292-9090 scrane@cranedunham.com www.cranedunham.com Legal consulting & services Service Area: King, Kitsap, Pierce, San Juan, Snohomish, Spokane

Degen & Degen Architecture and Interior Design Anita Degen 1402 3rd Ave Ste 1100 Seattle, WA 98101-2124 (206) 623-6368 anita@ddseattle.com www.ddseattle.com Architecture & Interior Design Service Area: Statewide

Culinary SOS Mark Linden 20288 111th Way SE Kent, WA 98031-5565 (253) 880-6686 mark@culinarysos.com www.culinarysos.com Culinary consulting Service Area: Statewide

Dickerson Distributors, Inc. Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 (360) 676-1260 Kevin@dickersondistributors.com www.dickersondistributors.com Beer, spirits & wine Service Area: Island, San Juan, Skagit, Whatcom

Dick’s Restaurant Supply Seattle Mike Hoye 2963 1st Ave S Seattle, WA 98134-1821 (206) 382-0160 mhoye@dicksrestaurantsupply.com www.dicksrestaurantsupply.com New & used commercial equipment Service Area: King Digital Music Systems Inc. Bill Clark 22017 70th Ave S Kent, WA 98032-1911 (253) 852-9692 billc58@gmail.com dmswa.com ATM, Jukebox, Games, Onscreen Trivia Service Area: Statewide Dining Alliance Sean Donahue 307 Waverley Oaks Rd Waltham, MA 02452-8449 (617) 275-8430 sean.donahue@ buyersedgeplatform.com www.diningalliance.com Group purchasing organization Service Area: Statewide Distant Lands Coffee Diane Graber 801 Houser Way N Renton, WA 98057-5506 (425) 917-2920 dianeg@dlcoffee.com www.dlcoffee.com Wholesale coffee & espresso Service Area: Statewide Program partner

24A | 2021–2022 Buyer’s Guide

SHOP BY COMPANY DoorDash Kelly Lewis 303 2nd St Ste 800 San Francisco, CA 94107-1366 (847) 440-4263 kelly.lewis@doordash.com www.doordash.com Third party restaurant delivery Service Area: Statewide

Edward Don & Co Phil Blas 521 8th St SW Ste D Auburn, WA 98001-5920 (425) 306-4926 blasp@don.com www.don.com Everything But The Food Service Area: Statewide

Essential Benefits Gordon Kushnick 7900 E Green Lake Dr N Ste 216 Seattle, WA 98103-4819 (206) 906-9815 gordon@essential-benefits.com essential-benefits.com Health Insurance - Employee Benefits Service Area: Statewide

Duck Delivery of Washington, Inc. Derek Reich 1509 45th St E Sumner, WA 98390-2201 (253) 891-8918 derekr@duckdelivery.com www.duckdelivery.com Fresh Produce. Quality & Service Service Area: Statewide

Encore Jason Younce 790 Andover Park East Tukwila, WA 98188-7612 (206) 219-6645 jason.younce@encoreglobal.com www.encoreglobal.com Events that Transform Service Area: Statewide

Dylish John Sarabia 11271 Ventura Blvd Ste 757 Studio City, CA 91604-3136 (323) 400-4035 john@dylish.com dylish.com Online Order Delivery Application Service Area: Statewide

Entreepoint Douglas Huyser 100 Grandville Ave SW Ste 400 Grand Rapids, MI 49503-4057 (616) 726-2490 doug@classic-labs.com www.entreepoint.com Mobile, Hostess, Check-in & Waitlist Service Area: Statewide

Essential Foods Adam Hewey 520 S Massachusetts St Seattle, WA 98134-1625 (206) 545-4194 efoods@aol.com www.globespun.com Natural Foods Manufacturers & Copacking Service Area: King

Dynamic Sales & Service Daniel Danhof 12910 NE 125th Way, Bldg. B-3 Kirkland, WA 98034-7716 (425) 823-4300 dan@dynamicss.com www.dynamicss.com OPL, Guest Laundry & Services Service Area: Statewide Ecolab Philip Anderson 4301 S Pine St, Ste 540 Tacoma, WA 98409-7216 (253) 244-3884 philip.anderson@ecolab.com www.ecolab.com Dishmachine & cleaning chemicals Service Area: Statewide Edenholm & Associates Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 (206) 245-6401 eedenholm@bainbridge.net No website Accounting, Business taxes, CPA Service Area: Kitsap

Equifax Workforce Solutions Alex Miller 11432 Lackland Rd St. Louis, MO 63146 (314) 214-7000 alex.miller@equifax.com www.equifax.com/business/ manage-my-workforce/ Talent Acquisition, Unemployment, I-9 Service Area: Statewide ERNwest Olympia John Meier 1550 Irving St SW, Ste 300 Tumwater, WA 98512-6362 (800) 433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Service Area: Statewide ERNwest Spokane John Meier 511 N Argonne Rd, Ste 201 Spokane Valley, WA 99212-2878 (800) 433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Service Area: Statewide

Farmers Insurance - Villano Insurance & Financial Services Vince Villano 6020 Main St SW Ste H Lakewood, WA 98499-6506 (253) 503-3573 vvillano@farmersagent.com agents.farmers.com/wa/ lakewood/vincent-villano-jr Insurance, financial, medical & supplemental Service Area: Statewide FASTSIGNS of Kirkland Greg Shugarts 12644 NE 85th St Kirkland, WA 98033-8045 (425) 822-6542 66@fastsigns.com www.fastsigns.com/66-kirkland-wa/ about/covid-signage Custom Signs & Graphics Service Area: Statewide Fidalgo Coffee Roasters Darryl Miller 856 N Hill Blvd Burlington, WA 98233-4640 (360) 757-8818 darryl@fidalgobaycoffee.com www.fidalgocoffee.com Wholesale coffee & teas Service Area: Statewide

Program partner

2021–22 Buyer’s Guide | 25A

SHOP BY COMPANY SHOP BY CATEGORY Fikes Lara Holmes 34110 9th Ave S Federal Way, WA 98003-6710 (253) 854-2439 lara@fikes.com www.fikes.com Disinfection, Cleaning, Dispensers, Scenting Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, Skagit, Snohomish, Thurston, Whatcom Filta Environmental Kitchen Solutions Jan Vrana 6814 Crestview Ave SE Snoqualmie, WA 98065-8909 (425) 292-0590 jan.vrana@gofilta.com www.gofilta.com Oil Microfiltration & Fryer Management Service Area: King Fischer Restoration Kelly Stone 6608 220th St SW Ste 120 Mountlake Terrace, WA 98043-2120 (206) 633-2065 info@fischerrestore.com www.fischerrestore.com Mitigation, Remediation, Repairs, Remodeling Service Area: King, Pierce, Snohomish Fisher & Phillips LLP Catharine Morisset 1201 Third Ave, Ste 2750 Seattle, WA 98101-3274 (404) 240-4219 cmorisset@fisherphillips.com www.laborlawyers.com Employment Law Service Area: Statewide Food Service Equipment Repair Todd Lachmund 20126 Ballinger Way NE #101 Shoreline, WA 98155-1117 (206) 730-2662 toddtog.fserinc@gmail.com www.fserinc.com Equipment repair, maintenance, installations Service Area: Chelan, Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Kittitas, Lewis, Mason, Okanogan, Pacific, Pierce, San Juan, Skagit, Snohomish, Thurston, Wahkiakum, Whatcom

26A | 2021–2022 Buyer’s Guide

Food Services, Inc. Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 (360) 416-5101 sandy_cobbin@foodservicesinc.com www.foodservicesinc.com Locally Owned and Operated Service Area: Island, King, Kitsap, Pierce, San Juan, Skagit, Snohomish, Thurston, Whatcom Foster Garvey Greg Duff 1111 3rd Ave Ste 3000 Seattle, WA 98101-3296 (206) 447-4400 greg.duff@foster.com www.foster.com Hospitality, travel & tourism attorneys Service Area: Statewide Franz Family Bakeries Seattle Division Todd Fultz 2006 S Weller St Seattle, WA 98144-2237 (206) 383-7026 todd.fultz@usbakery.com www.franzbakery.com Pacific Northwest Bakery Service Area: King Gecko Hospitality Kevin Kalstad PO Box 83556 Portland, OR 97283-0556 (503) 935-5990 kevin@geckohospitality.com www.geckohospitality.com Recruiting for Restaurants Hotels Clubs Service Area: Statewide Gemelli Coffee Roastery Paul Jacob 2502 E Sprague Ave Spokane, WA 99202-3937 (509) 838-3073 paulbjacob@hotmail.com www.facebook.com/Gemelli-CoffeeRoastery-116311971760493/ Fresh Roasted Wholesale Coffee Service Area: Spokane GNSA Scott Herson-Hord 6915 SW Macadam Ave Portland, OR 97219-2398 (503) 972-0999 shord@gnsadmin.com www.gnsadmin.com Payroll, Time, Benefits, HR Service Area: Statewide

Grand Event Rentals Jill Musolf 22029 23rd Dr SE #105 Bothell, WA 98021-4429 (425) 462-7368 jill@grandeventrentals.com www.grandeventrentalswa.com Event & Party Rentals Service Area: Statewide Gravity Payments Tim Finlon 5601 22nd Ave NW Ste 200 Seattle, WA 98107-4059 (206) 388-5900 tfinlon@gravitypayments.com www.gravitypayments.com Transparent Trusted Merchant Services Service Area: Statewide Green Suites Hotel Solutions Amanda Estremera 2114 Porterfield Way Upland, CA 91786 (800) 224-4228 marketing@greensuites.com www.greensuites.com Economical Green Amenity Dispensers Service Area: Statewide Guardian Restoration & Cleaning Rebecca Routh 5420 N Corrigan Rd Otis Orchards, WA 99027-9269 (509) 891-5301 rebecca.routh@guardianofspokane.com guardianofspokane.com Restoration experts and cleaning Service Area: Ferry, Lincoln, Pend Oreille, Spokane, Stevens H.I.H.I.T. Joe Peoples 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 (877) 892-9203 joep@hihittrust.com www.hihittrust.com Medical and Employee Benefits Service Area: Statewide

Program partner

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2021–22 Buyer’s Guide | 27A

SHOP BY COMPANY SHOP BY CATEGORY Halverson Hospitality Group Sonja Halverson 12633 N Ruby Rd Spokane, WA 99218-1999 (509) 710-8100 sonjabikes@gmail.com No website Real Estate Mergers and Acquisitions Service Area: Adams, Ferry, Grant, Lincoln, Pend Oreille, Spokane, Stevens, Whitman

Hospitality Financial & Technology Professionals, Greater Puget Sound Chapter Michael Lancey 1752 NW Market St #4652 Seattle, WA 98107-5264 (800) 646-4387 mlancey@mckenziechase.com www.hftp.org/hospitality_association/ Hospitality industry career education Service Area: Statewide

Harbor Foodservice Darrin Soderberg 18430 E Valley Hwy Kent, WA 98032-1246 (425) 251-1376 darrin.soderberg@harborfoods.com www.harborfoodservice.com Broadline distributor Service Area: Washington and Oregon

HRS Hospitality & Retail Systems Taylor Peavey 784 S Military Trail Deerfield Beach, FL 33442-3025 (904) 367-8300 tpeavey@hrsinternational.com www.hrsinternational.com Hospitality CRM systems Service Area: Statewide

Harbor Pacific Bottling Elma Tim Martin 50 Schouweiler Tract Rd W Elma, WA 98541-9385 (360) 482-4820 timmartin@harborpacificbottling.com www.harborpacificbottling.com Pepsi beverage distributor Service Area: Grays Harbor, Pacific

HUB International Northwest LLC Kent Bergstedt 835 N Post St Ste 203 Spokane, WA 99201-2126 (509) 863-0322 kent.bergstedt@hubinternational.com www.hubinternational.com Tailored Insurance Solutions Service Area: Statewide

Harbor Pacific Bottling Long Beach Tim Martin PO Box 30 Long Beach, WA 98631-0030 (360) 642-3331 timmartin@harborpacificbottling.com www.harborpacific.us Pepsi beverage distributor Service Area: Grays Harbor, Pacific

IBA Oliver Kotelnikov 40 Lake Bellevue Drive, Ste 100 Bellevue, WA 98005-2480 (425) 454-3052 oliver@ibainc.com www.ibainc.com Full service business brokers Service Area: Statewide

Harbor Wholesale Bryce Schneider 3901 Hogum Bay Rd., NE Lacey, WA 98516 360-239-7999 Bryce.schneider@harborfoods.com www.harborwholesale.com Independent food distributor Service Area: Washington and Oregon

Ignite Pro-Pacific Robin Oury 8802 122nd Ave NE Kirkland, WA 98033-5828 (425) 827-7279 robin@pro-pacific.com www.pro-pacific.com Foodservice equipment and supplies Service Area: Statewide

Heritage Distilling Company Justin Stiefel 3207 57th St. Ct. NW Gig Harbor, WA 98335-7586 (253) 509-0008 justin@heritagedistilling.com www.heritagedistilling.com Trusted. Local. Spirits.

Service Area: Statewide

Inderbitzin Distributors, Inc. Glen Inderbitzin 901 Valley Ave NW Puyallup, WA 98371-2517 (253) 922-2592x1023 gleni@inderbitzin.com www.inderbitzin.com Distributor, snacks, jerky & pastries Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Lewis, Mason, Pierce, Skagit, Skamania, Snohomish, Thurston, Whatcom

28A | 2021–2022 Buyer’s Guide

Industrial Distribution Associates LLC Peter Grimes 6947 Coal Creek Pkwy SE Newcastle, WA 98059-3136 (206) 999-7220 peter@petergrimes.com www.petergrimes.com Compact Air/Surface Sanitation Service Area: Statewide ISS/Toast POS Tom Potter 816 NE 87th Ave Vancouver, WA 98664-1991 (360) 693-2325 tom@iss4pos.com www.iss4pos.com Toast POS Sales Service Service Area: Clark, Cowlitz, Grays Harbor, Klickitat, Lewis, Pacific, Pierce, Skamania, Thurston, Wahkiakum, Yakima Jolly Roger Oyster Company Ken Wiegardt 3215 273rd St Ocean Park, WA 98640 (360) 665-4111 oysterman73@hotmail.com No website Family Owned Shellfish Farm Service Area: Statewide Jon Saporito - Keller Williams Commercial Broker Jon Saporito 1011 E Main Ste 208 Puyallup, WA 98372-6776 (206) 854-9932 jon@jonsaporito.com www.kwcpuyallup.com Commercial Real Estate Broker Service Area: King, Kitsap, Pierce K & J Accounting Jason Soper 255 SW 153rd St Burien, WA 98166-2313 (206) 244-0491 jason@kjaccounting.net www.kjaccounting.net Accounting, CPA & taxes Service Area: Statewide Kate Muirhead Kate Muirhead 7201 Lighthouse Lane NE Olympia, WA 98506-9206 (415) 535-7188 kategmuirhead@gmail.com www.katemuirhead.com Marketing, Strategy & Public Relations Service Area: Statewide

SHOP BY COMPANY Kavadias Hall, PLLC Taylor Hall 1124 W Riverside Ave # 215 Spokane, WA 99201-1109 (509) 321-0265 info@kavcocpa.com www.Kavcocpa.Com Accounting and Bookkeeping Services Service Area: Spokane

La Panzanella Kim Clark 18300 Cascade Ave S Ste 260 Tukwila, WA 98188-4746 (206) 903-0500 sales@lapanzanella.com www.lapanzanella.com Italian crackers & crisps Service Area: Statewide

Maletis Beverage Linda Hoffmaster 610 SE Assembly Ave, Ste 150 Vancouver, WA 98661-5583 (503) 735-2300 lhoffmaster@maletis.com www.maletis.com Family, Quality, Customer Satisfaction Service Area: Clark, Cowlitz, Skamania

Kevin Bradshaw ATMs Kevin Bradshaw 7333 SE Fragaria Rd Olalla, WA 98359-9624 (360) 310-0171 bradshaw1010@comcast.net www.cashmoneyatms.com Extra revenue, free ATM Service Area: Grays Harbor, King, Kitsap, Lewis, Mason, Pacific, Pierce, Skagit, Snohomish, Thurston, Whatcom

Les Boulangers Associes, Inc. Michel Robert 18842 13th Pl S Seatac, WA 98148-2342 (206) 241-9343 michel22@hotmail.com www.lba-inc.com Dough, pastries & pies Service Area: Statewide

Manitowoc Ice Machines Jim Friar 717 S Lander St Seattle, WA 98134-2008 (206) 819-9063 jfriar@thermalsupply.com www.manitowocice.com Manitowoc wholesaler & distributor Service Area: Statewide

Loopie Laundry John Lee 159 Western Ave W Ste A450 Seattle, WA 98119-4247 (206) 578-7390 john@loopie.io loopie.io Wash & Fold Delivery Service Service Area: King

Mautone Enterprises Nick Mautone 17 Brook Bay Rd Mercer Island, WA 98040-4621 (646) 734-6265 nick@mautone-enterprises.com mautone-enterprises.com Restaurant & Hospitality Consultant Service Area: Statewide

Kezner Consulting Group Daniel Kezner 7248 SE 27th St Mercer Island, WA 98040-2602 (206) 715-0881 dan@keznerconsulting.com www.keznerconsulting.com General Restaurant Operations Consulting Service Area: Statewide Knowing Hospitality Adam Knight 3852 Beach Dr SW #B Seattle, WA 98116-3522 (206) 880-3815 adam@knowinghospitality.com knowinghospitality.com Hotel Management Company Service Area: Statewide Kraken Creative Bryan Toston 225 W Riverside Ave #4 Spokane, WA 99201-0104 (208) 851-1127 bryan@krakennw.com krakennw.com/contact-us/ Restaurant Marketing Branding/Design Service Area: Statewide L & E Bottling Co., Inc. Paul Lawrence 3200 Mottman Rd SW Tumwater, WA 98512-5658 (360) 357-3812 paul.lawrence@olympiapepsi.com olympiapepsi.com Complete beverage solution company Service Area: Lewis, Mason, Thurston

MacDonald Meat Co John Philbeck 2709 Airport Way S Seattle, WA 98134-2112 (206) 623-7993 jphilbeck@macmeat.com www.macmeat.com High Quality Meat Products Service Area: King, Pierce, Snohomish Magnilife Evan Reynolds 1402 South Custer Rd Ste 201 McKinney, TX 75072-1452 (972) 540-2050 ereynolds@magnico.com www.magnilife.com Hand Sanitizer Gel Packets Service Area: Statewide Mahoney Environmental Solutions Zach Shelton 6333 1st Ave S Seattle, WA 98108-3228 (206) 299-4610 zshelton@mahoneyes.com www.mahoneyes.com Used Cooking Oil Recycling Service Area: Chelan, Clallam, Clark, Cowlitz, Douglas, Grays Harbor, Island, Jefferson, King, Kitsap, Kittitas, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Yakima

Mckenzie Chase Management Mike Lancey 2303 W Commodore Way Ste 210 Seattle, WA 98199-1261 (206) 547-8277 mlancey@mckenziechase.com www.mckenziechase.com Business Tax credit advisors Service Area: Mechanical Sales, Inc. Chris Jostol 521 S Brandon St Seattle, WA 981082239 (206) 767-7140 cjostol@mechanicalsales.com www.mechanicalsales.com Manufacturer Representative Controls HVAC Service Area: Statewide Miller Nash Graham & Dunn - Seattle Tristan Swanson 2801 Alaskan Way Ste 300 Seattle, WA 98121-1128 (206) 624-8300 tristan.swanson@millernash.com millernash.com Legal services in WA, OR & CA Service Area: Statewide Program partner

2021–22 Buyer’s Guide | 29A

SHOP BY COMPANY SHOP BY CATEGORY Miller Nash Graham & Dunn Vancouver Tristan Swanson 500 Broadway St Ste 400 Vancouver, WA 98660-3324 (360) 699-4771 tristan.swanson@millernash.com millernash.com Legal services in WA, OR & CA Service Area: Statewide Minder Meats, Inc. Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 (360) 479-0880 jcarlson@mindermeats.com www.mindermeats.com Locally-sourced beef, pork and poultry Service Area: Clallam, Jefferson, King, Kitsap NAI Puget Sound Properties - Cairn Consulting Kelly Gaddis 1700 7th Ave Ste 2050 Seattle, WA 98101-1391 (206) 877-2757 kgaddis@nai-psp.com kellygaddis.com Commercial Real Estate & Consulting Service Area: Chelan, King, Pierce, Snohomish, Walla Walla, Yakima Natural Wave-RC, Inc. Bob Bisordi PO Box 447 Kent, WA 98035-0447 (253) 395-9266 naturalwaverc@hotmail.com www.naturalwavebeverage.com Non-alcoholic beverage distributor Service Area: Statewide

Nexant, Inc Alex Inman 49 Stevenson St Ste 700 San Francisco, CA 94105-2954 (503) 515-2194 aInman@nexant.com www.nexant.com Outreach Management for PSE Service Area: Island, King, Kitsap, Kittitas, Lewis, Pierce, Skagit, Thurston, Whatcom, Snohomish Nicholson & Associates Insurance Olympia Drake Nicholson 1802 Black Lake Blvd SW, Ste 301 Olympia, WA 98512-5665 (360) 352-8444 drake@nichinsure.com www.nicholson-insurance.com Business & commercial insurance Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Kittitas, Klickitat, Lewis, Mason, Pacific, Pierce, Skamania, Snohomish, Thurston, Yakima Northwest Loss Prevention Consultants Doug Rector PO Box 3142 Renton, WA 98056-0007 (425) 271-0312 doug@nwlpc.com www.nwlpc.com Mystery Shopping, private investigator Service Area: Statewide NW Healthplans Jason Vance 1313 E Maple St Ste 211 Bellingham, WA 98225-5708 (360) 922-6142 jason@nwhealthplans.com nwhealthplans.com Health Insurance, Experienced Restauranteur Service Area: Statewide

Navigator Consulting Chris Patterson 14328 N Denver Ct Spokane, WA 99208-9546 (509) 499-8101 Odom Corporation Spokane chris@navigator-consultants.com Restaurant Consulting Business Growth Megan Garcia 4122 S Grove Rd Service Area: Statewide Spokane, WA 99224-5326 (509) 458-4100 New York Life Insurance & NYLIFE megan.garcia@odomcorp.com Securities www.odomcorp.com Jeanette Fiore Premier wholesale beverages 726 W Sylvester St Service Area: Adams, Asotin, Benton, Pasco, WA 99301-5226 Chelan, Columbia, Douglas, Ferry, (509) 528-7097 Franklin, Garfield, Grant, Kittitas, jfiore@ft.newyorklife.com Klickitat, Lincoln, Okanogan, Pend Life Insurance & Risk Management Oreille, Spokane, Walla Walla, Service Area: Statewide Whitman, Yakima

30A | 2021–2022 Buyer’s Guide

Office Depot Fran Dinnauer 6600 N Military Trail Rd Boca Raton, FL 33496-2434 (253) 872-1700 fran.dinnauer@officedepot.com business.officedepot.com Office supplies and print services Service Area: Statewide Olympic Eagle Distributing Neil Pearson 1101 N Levee Rd Puyallup, WA 98371-3236 (253) 256-0200 Neil.Pearson@olympiceagle.com www.olympiceagle.com Beverage Distributor in Washington Service Area: Grays Harbor, King, Kitsap, Lewis, Mason, Pacific, Pierce, Thurston Orca Bay Foods, LLC Celeka Mouton 206 SW Michigan St Seattle, WA 98106-1908 (206) 762-7256 celekam@ody.bz www.orcabayfoods.com Custom seafood processor Service Area: Statewide Outdoor Dining Perimeters by Coral Sales Co. Damian Casados PO Box 22385 Portland, OR 97269 (503) 655-6351 damian@coralsales.com coralsales.com Perimeter Outdoor ADA Barriers Service Area: Statewide Pacific Coast Fruit Bonnie Fuson 7250 S 228th St Kent, WA 98032-3909 (800) 423-4945 bfuson@pcfruit.com pcfruit.com Fresh produce & specialty-items delivered Service Area: Statewide Pacific Commercial Brokers Tom O’Brien 221 S 28th St Ste 103 Tacoma, WA 98402-2726 (253) 507-5442 tom@paccombrokers.com www.pacificcommercialbrokers.com Mergers, Acquisitions & Real Estate Service Area: Statewide Program partner

SHOP BY COMPANY Pacific Mechanical & Electric Vadim Novo 4630 16th St E Ste B15 Fife, WA 98424-2665 (253) 292-8728 vnovo@pacmechelectric.com www.pacmechelectric.com HVAC, refrigeration, hotside services Service Area: Clallam, Clark, Cowlitz, Island, Jefferson, King, Kitsap, Lewis, Mason, Pierce, Skagit, Snohomish, Thurston, Whatcom Parker, Smith & Feek, Inc. Jim Chesemore 2233 112Th Ave NE Bellevue, WA 98004-2936 (425) 709-3600 jrchesemore@psfinc.com www.psfinc.com Business & commercial insurance Service Area: Statewide Partners Group, The Jordan Stair 11225 SE 6th St. Ste 110 Bellevue, WA 98004-6478 (425) 455-5640 JStair@tpgrp.com www.tpgrp.com Risk Management & Insurance Service Area: Statewide Passport Unlimited Danielle Merriam 801 Kirkland Ave Ste 200 Kirkland, WA 98033 (425) 827-7017 DanielleM@ passportunlimited.com www.passportunlimited.com Rewards for Customers & Businesses Service Area: Statewide Paylocity Ken Haynes 1400 American Ln Schaumburg, IL 601735452 (971) 219-8542 khaynes@paylocity.com paylocity.com Payroll & HR Management Software Service Area: Statewide PayneWest Insurance Matt Henderson 390 Bradley Blvd Richland, WA 99352-4483 (509) 946-6161 mhenderson@paynewest.com www.paynewest.com Healthcare insurance broker Service Area: Statewide

PayneWest Insurance - Spokane Eddie Eugenio 501 N. Riverpoint Blvd, Ste 403 Spokane, WA 99202-1649 (509) 363-4001 eeugenio@paynewest.com www.paynewest.com Healthcare insurance broker Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima Peizer Commercial Real Estate Mark Peizer 121 Windsor Dr SE Sammamish, WA 98074-3420 (206) 909-3314 mpeizer@comcast.net No website Commercial Brokerage Restaurants & Lodging Service Area: Statewide Perk Hero Conor Galvin 555 Burrard St Ste 1755 Vancouver, BC V7X 1M9 (855) 661-3722 sales@perkhero.com www.perkhero.com Mobile Payments & Loyalty Solution Service Area: King Perkins Coie LLP Nathan Fahrer 1201 3rd Ave Ste 4900 Seattle, WA 98101-3099 (206) 359-8000 nfahrer@perkinscoie.com www.perkinscoie.com Hospitality attorney Service Area: Statewide Picnic Lamont Glendinning 3455 Thorndyke Ave W Ste 204 Seattle, WA 98119-1647 (206) 717-3455 Lamont@hellopicnic.com www.hellopicnic.com Automated pizza assembly system Service Area: Statewide

PlantSwitch Dillon Baxter 11935 N Stemmons Fwy Ste 175 Dallas, TX 75234-5841 (830) 499-7078 dbaxter@plantswitch.com plantswitch.com Biodegradable Straws & Cutlery Service Area: Statewide Plumb Level Square Kathy Mishima 701 S Lander St Seattle, WA 98134-2008 (206) 327-9127 kathy@plsbuild.com plsbuild.com Specializing in Restaurant Construction & TI Service Area: King, Pierce Point of Solutions Anne Tipper 4518 Kennedy Ave SE Auburn, WA 98092-8701 (253) 332-3468 annet@pointofsolutions.net www.pointofsolutions.net POS software & hardware Service Area: Statewide Pointe Pest Control Steve Rudolph 1324 N Liberty Lake Rd #226 Liberty Lake, WA 99019-8523 (509) 590-4200 s.rudolph@pointepest.com www.pointepest.com Pest control Service Area: Adams, Asotin, Benton, Chelan, Clallam, Clark, Columbia, Douglas, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Skamania, Spokane, Stevens, Walla Walla, Whitman, Yakima Positive Technologies Inc Jim Gerow 6910 SE Lake Rd Milwaukie, OR 97267 (503) 284-6565 jim@positivetech.com www.positivetech.com Point of Sales Systems Service Area: Statewide

Program partner

2021–22 Buyer’s Guide | 31A

SHOP BY COMPANY SHOP BY CATEGORY Powers Inc. Diane Barnett 6061 N Freya St Spokane, WA 99217-6542 (509) 489-1955 dbarnett@powers-inc.com powers-inc.com Wholesale Nut Trailmix Manufacturer Service Area: Statewide Pro Vac LLC Anthony Vela 5618 Concord Dt Pasco, WA 99301 (509) 412-5419 provac18@gmail.com www.provac-llc.com HVAC Cleaning and Repair Service Area: Benton, Franklin, Grant, Walla Walla, Yakima Professional Plastics Inc Zachary Jacobs 6233 Segale Park Drive D Tukwila, WA 98188-4753 (253) 872-7430 x1424 seattle-sales@proplas.com www.professionalplastics.com Plastic Machining & Distribution Service Area: Statewide Q Hospitality Management LLC Quentin Incao PO Box 102 Kirkland, WA 98083-0102 (425) 654-5555 quentin@qhospitalitymanagement.com www.qhospitalitymanagement.com Hotel Management + Consulting Service Area: Statewide React Mobile Brandon DeCuir 720 Seneca Street #308 Seattle, WA 98101-2758 (888) 415-0977 brandon.decuir@reactmobile.com reactmobile.com Hotels panic button solutions Service Area: Statewide Real Property Law Group, PLLC Sandip Soli 1326 5th Ave Ste 654 Seattle, WA 98101-2655 (206) 625-0049 ssoli@rp-lawgroup.com www.rp-lawgroup.com Hospitality Real Estate Attorneys Service Area: Statewide

32A | 2021–2022 Buyer’s Guide

Relay Barbara Sharnak 940 Main Campus Dr Ste 300 Raleigh, NC 27606-5212 (732) 718-4214 bsharnak@relaypro.com www.relaypro.com The End of Radios Service Area: Statewide Restaurant Group, Inc. Arnold Shain 10104 NE 38Th Ct Kirkland, WA 98033-7881 (206) 679-1037 arnoldshain@restaurantgroup.com www.restaurantgroup.com Branding, marketing, menu & design Service Area: Clallam, Clark, Cowlitz, Island, King, Kitsap, Lewis, Mason, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Whatcom Restaurant Technologies Curt Morford 2250 Pilot Knob Rd Mendota Heights, MN 55120 (253) 312-6181 cmorford@rti-inc.com www.rti-inc.com Restaurant Oil Management Service Area: Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Lewis, Mason, Pierce, Skagit, Snohomish, Thurston, Whatcom Returning Point Andre Cunningham 4131 239th Pl SE Sammamish, WA 98029-7591 (425) 766-4286 andre@returningpoint.net www.returningpoint.com Mobile Text Marketing Service Area: Statewide RF Technologies Brian Kinne 3125 N 126t St Brookfield, WI 53005-3115 (262) 790-1771 BKinne@rft.com www.rft.com/help-alert-hospitality Staff & equipment locating systems Service Area: Statewide

Rub With Love Spice Rub Carol Baush 5118 14th Ave NW Seattle, WA 98107-5115 (206) 448-1193 rubwithlove@tomdouglas.com www.tomdouglas.com Wholesale rubs, sauces & mustards Service Area: Statewide RXInkandToner.com Thomas Honeywell 248 E Elmhurst Ave Elmhurst, IL 60126-2961 (630) 666-1647 tom@RXInkandToner.com RXInkandToner.com Re-manufactured Ink, Toner and Printers Service Area: Statewide Sagacity Media Jeff Adams 509 Olive Way, Suite 305 Seattle, WA 98101 (206) 957-2234 jadams@sagacitymedia.com www.sagacitymedia.com Custom Tourism Publication Service Area: Statewide Sandman Savrann PLLC Irvin Sandman 1201 Pacific Ave Ste 1900 Tacoma, WA 98402-4315 (206) 686-0802 isandman@sandsav.com www.sandmansavrann.com Hospitality Industry Legal Counsel Service Area: Statewide Seattle Public Utilities Pat Kaufman 700 5th Ave Seattle, WA 98117 -5058 (206) 684-4512 pat.kaufman@seattle.gov www.seattle.gov/util SPU Green Business Program Service Area: King Seattle Southside Regional Tourism Authority Katherine Kertzman 3100 S 176th St, #200 Seattle, WA 98188-4051 (206) 575-0547 katherine@seattlesouthside.com seattlesouthside.com Tourism Marketing & Travel Service Area: King

MORE THAN

MEDICAL Visit healthcarewashington.org for your benefits package needs.

Find out more at: healthcarewashington.org Washington Hospitality Benefits Specialist | 855-919-1316

HEALTHCARE SOLUTIONS

2021–22 Buyer’s Guide | 33A

SHOP BY COMPANY SHOP BY CATEGORY SeQuential Allison Kipnis 3333 NW 35th Ave Bldg C Portland, OR 97210-1642 (800) 447-3794 allisonk@chooseSQ.com www.chooseSQ.com Used cooking oil recycler Service Area: Clark, King ShiftPixy Inc Bibi Carrington 501 Brickell Key Dr Ste 300 Miami, FL 33131-2611 (888) 798-9100 bibi.carrington@shiftpixy.com shiftpixy.com On-demand workforce & self-delivery technology Service Area: Statewide SkyTouch Technology Aaron Price 4225 E Windrose Dr Phoenix, AZ 85032-7572 (602) 703-7237 aprice@skytouchtechnology.com www.skytouchtechnology.com Hotel Management System Service Area: Statewide Slurp-C Phil Darrin 319 K St Hoquiam, WA 98550 (360) 485-0095 slurp-c@mail.com www.Slurp-C.com Reusable, Sustainable Silicone Straw Service Area: Statewide Sound Business Forms Kristi Brenden 9600 Stone Ave N Seattle, WA 98103-2802 (206) 527-8733 kristi@soundbusinessforms.com www.soundbusinessforms.com Print, Design, Amenities, Distribution Service Area: Statewide Southern Glazers Wine & Spirits John Klein 411 108th Ave NE Ste 1700 Bellevue, WA 98004-8470 (425) 629-2100 jklein@sgws.com www.southernglazers.com/location/ washington/ Premier wholesale beverages Service Area: King, Snohomish

Spokane Produce Craig Higashi 1996 S Geiger Blvd Spokane, WA 99224-5411 (509) 455-8970 chigashi@spokaneproduce.com www.spokaneproduce.com Wholesale fruit & vegetables Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima Spokane Restaurant Equipment, Inc. Mike Schneider 1750 E Trent Ave Spokane, WA 99202-2943 (509) 534-5500 mike@sporest.com www.sporest.com Food Service Equipment/Design Service Area: Adams, Asotin, Benton, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman Spokane Sports Commission Eric Sawyer 201 W North River Dr #130 Spokane, WA 99201-2213 (509) 742-9371 erics@spokanesports.org www.spokanesports.org Sports development agency Service Area: Spokane Standard Textile Co. Scott Cameron 1 Knollcrest Dr Cincinnati, OH 45237-1608 (403) 850-1783 scameron@standardtextile.com www.standardtextile.com Linens & Textiles Service Area: Statewide Stewart Market Yelm Jeanne Carlson 17821 SR 507 SE Yelm, WA 98597-9654 (360) 458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com Fresh, Smoked & Exotic Meats Service Area: King, Thurston

Stewart’s Meats - Farmers’ Market Stewart Carlson 700 Capitol Way N Olympia, WA 98501-1208 (360) 458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com/ olympiaandseattle.html Fresh, Smoked & Exotic Meats Service Area: Thurston Stewart’s Meats - Pike Place Market Stewart Carlson 85 Pike St Seattle, WA 98101-2085 (360) 458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com Jerky & Pepperoni, Beef & Buffalo Service Area: King Stoel Rives LLP Claire Mitchell 600 University St Ste 3600 Seattle, WA 98101-4109 (206) 624-0900 claire.mitchell@stoel.com www.stoel.com Alcohol compliance & licensing lawyers Service Area: Statewide STR Chase Oeser 735 E. Main St Hendersonville, TN 37075-2754 (615) 824-8664 coeser@str.com www.str.com Hotel Information & Research Services Service Area: Statewide Superior Cleaning & Restoration Darlene Lang 16750 Woodinville Redmond Rd NE #C103 Woodinville, WA 98072-4554 (425) 481-5391 darlene.lang@coit.com www.superiorclean.com Cleaning Restoration Emergency & HVAC Service Area: King, Kitsap, Pierce, Snohomish

Program partner

34A | 2021–2022 Buyer’s Guide

SHOP BY COMPANY Superior Linen Service Greg Hersey 1012 Center St Tacoma, WA 98409-8033 (253) 383-2636 greg@suplinen.com www.suplinen.com Linen & Uniform Rental Service Area: Jefferson, King, Kitsap, Lewis, Mason, Pierce, Snohomish, Thurston SVN NW Hotel Advisors Brian Resendez 9320 SW Barbur Blvd Ste 300 Portland, OR 97219-5405 (503) 222-3800 brian.resendez@svn.com www.svn-nwhoteladvisors.com Your Full Service Hotel Brokerage Service Area: Statewide Swanson’s Refrigeration & Restaurant Repair Chris Tupling 1710 E Trent Ave Ste 4 Spokane, WA 99202-2901 (509) 624-8346 chris@swansonrefrigeration.com No website Refrigeration Service and Repair Service Area: Ferry, Garfield, Lincoln, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman

Sysco Spokane Inc. Sarah Villa 300 N Baugh Way Post Falls, ID 83854-5224 (208) 777-9511 Villa.Sara@spk.sysco.com www.sysco.com Broadline distributor Service Area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima Tab Wizard Rob Perry 1234 Central Ave N Kent, WA 98032-3042 (253) 856-1945 tabwiz@hotmail.com www.tabwizard.com Point of Sale Service Area: Statewide Tacoma Public Utilities Jennifer Collins Ramos 3628 South 35th St Tacoma, WA 98409-3115 (253) 502-8538 jcollinsr@cityoftacoma.org www.mytpu.org Municipal Power and Water Service Area: Pierce

Sylvia Income Tax and Plus Sylvia Hinojosh 411 W Clark St Ste B Pasco, WA 99301-5798 (509) 412-1089 sylviaincometaxandplus@gmail.com sylvia-incometaxandplus.business.site Bookkeeping, Tax, Additional Services Service Area: Benton, Franklin, Walla Walla, Yakima

Tapman Services Alex King PO Box 6105 Kent, WA 98064 (206) 432-7982 tapmanservices@gmail.com www.tapman.org Cleaning Beer, Nitro, Taps and Lines Service Area: King, Kitsap, Pierce, Snohomish

Sysco Seattle Inc. Kristine Bowen PO Box 97054 Kent, WA 98064-9754 (206) 721-5750 bowen.kristine@sea.sysco.com seattle.sysco.com Broadline distributor Service Area: Clallam, Clark, Grays Harbor, Island, Jefferson, King, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom

Taste Envy by Lost Luggage Nadine Stellavato-Brown 3134 Elliott Ave Ste M224 Seattle, WA 98121-1053 (206) 728-6044 Nadine@lost-luggage.com www.taste-envy.com Menu, branding, & packaging services Service Area: Statewide

TDS Fiber Ed Bedell 1121 N Argonne Rd Ste 200 Spokane Valley, WA 99212 (509) 747-5449 ed.bedell@tdstelecom.com www.tdsfiber.com High speed fiberoptic internet Service Area: Spokane Time Equipment Company John Brondello 606 120th Ave. NE #D-201 Bellevue, WA 98005-3036 (425) 861-9599 john@timeequipment.com www.timeequipment.com Timekeeping, Payroll & HR Service Area: Statewide TraknProtect Kimerly Bless 1240 N. Lake Shore Dr Ste 5B Chicago, IL 60610 (773) 943-7928 kimberly.bless@traknprotect.com www.traknprotect.com Hotel safety buttons Service Area: Statewide Trigg Insurance Agency Tom Trigg PO Box 509 Vashon, WA 98070-0509 (206) 463-7411 tomtrigg@trigginsurance.com www.trigginsurance.com Business & commercial insurance Service Area: King, Pierce Tri-Tec Communications, Inc. Scott Grieben 25130 74th Ave S Kent, WA 98032-6029 (253) 852-7777 scottg@tri-tec.com www.tri-tec.com Telecommunications Provider and Cloud Services Service Area: Statewide Two Men And A Moving Van Daria Diukar 8637 S 212th St Kent, WA 98031-1910 (253) 215-1850 pr@twomenandamovingvan.com www.twomenandamovingvan.com Greater Seattle Moving Company Service Area: King, Kitsap, Pierce, Snohomish, Thurston

2021–22 Buyer’s Guide | 35A

SHOP BY COMPANY TydenBrooks Security Products Phil Whitley 2727 Paces Ferry Rd Bldg 2 #300 Atlanta, GA 30339-4053 (845) 589-5532 phil.whitley@tydenbrooks.com tydenbrooks.com Security Seal Manufacturer Service Area: Statewide U-Cool Refrigeration LLC Tim Medved 1303 E 25th St Tacoma, WA 98421-2303 (253) 573-1694 tim@ucool.biz www.ucool.biz Refrigeration Truck & Trailer Rentals Service Area: Statewide Uncle Dan’s Inc Chris Stephens 9151 N Hess St Hayden, ID 83835-8744 (800) 777-8874 chris@uncledans.com www.uncledans.com Salad dressings, dips & seasonings Service Area: Statewide URM Foodservice Paul Steele 7511 N Freya St Spokane, WA 99217-8043 (509) 467-2784 psteele@urmfoodservice.com www.urmfoodservice.com Wholesale food supplier Service Area: Asotin, Benton, Chelan, Douglas, Ferry, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima US Bank Auburn Brian Smith 401 15th St NE Auburn, WA 98002-1604 (253) 939-7000 brian.smith@usbank.com www.usbank.com Association Program Partner in Payment Processing.

Service Area: King

US Bank Ballard Faraz Hussain 6100 15th Ave NW Seattle, WA 98107-2303 (206) 297-2220 faraz.hussain@usbank.com www.usbank.com Association Program Partner in Payment Processing.

Service Area: King

US Bank Olympia Jared Kacirk 402 S Capital Way Olympia, WA 98501-1096 (360) 753-9800 jared.kacirk@usbank.com www.usbank.com Association Program Partner in Payment Processing.

Service Area: Thurston

US Bank Bellevue Faraz Hussain 10800 NE 8th St Bellevue, WA 98004-4461 (425) 637-2500 faraz.hussain@usbank.com www.usbank.com Association Program Partner in Payment Processing.

Service Area: King

US Bank Seattle Faraz Hussain 1420 Fifth Ave Seattle, WA 98101-4087 (206) 344-3690 faraz.hussain@usbank.com www.usbank.com Association Program Partner in Payment Processing Service Area: King

US Bank Belltown Faraz Hussain 504 Bell St Seattle, WA 98121-1777 (206) 441-0518 faraz.hussain@usbank.com www.usbank.com Association Program Partner in Payment Processing.

Service Area: King

US Bank Smokey Point Cherrie Claudio 17110 Smokey Point Blvd Arlington, WA 98223-8427 (360) 653-5313 cherrie.claudio@usbank.com www.usbank.com Association Program Partner in Payment Processing.

Service Area: Snohomish

US Bank Everett Cherrie Claudio 1702 Hewitt Ave Everett, WA 98201-3521 (425) 252-5151 cherrie.claudio@usbank. com www.usbank.com Association Program Partner in Payment Processing.

Service Area: Snohomish

US Bank Tacoma Jared Kacirk 1145 Broadway Ste 100 Tacoma, WA 98402-3523 (253) 594-7300 jared.kacirk@usbank.com www.usbank.com Association Program Partner in Payment Processing Service Area: Pierce

US Bank Northgate Faraz Hussain 815 NE Northgate Way Seattle, WA 98125-7311 (206) 363-5724 faraz.hussain@usbank.com www.usbank.com Association Program Partner in Payment Processing.

Service Area: King

US Foods Seattle Scotty Getchell 2204 70th Ave E Ste 100 Fife, WA 98424-3612 (253) 620-9000 scotty.getchell@usfoods.com www.usfoods.com Broadline distributor Service Area: Chelan, Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom

Program partner

36A | 2021–2022 Buyer’s Guide

SHOP BY COMPANY US Foods Spokane Mike Maguire 3520 E Francis Ave Spokane, WA 99217-6531 (509) 993-2947 mike.maguire@usfoods.com www.usfoods.com Broadline distributor Service Area: Adams, Asotin, Benton, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima WarnerMedia/HBO Michelle Mahoney 30 Hudson Yards New York, NY 10001 (212) 512-1391 michelle.mahoney@warnermedia.com www.HBOBulk.com Premium Programming Service Area: Statewide Washington Hospitality Association Retro Program Jessica Keller 510 Plum St SE Olympia, WA 98501-1587 (360) 528-2795 retro@wahospitality.org www.wahospitality.org Retro & workers’ compensation Service Area: Statewide WeatherPort Shelter Systems Sales Inquiry 1860 1600 Rd Delta, CO 81416 (970) 399-5909 info@weatherport.com www.WeatherPort.com Custom Designed Fabric Structures Service Area: Statewide Wela Group Northwest Joe Tomek 8015 NW 12th Ave Vancouver, WA 98665-6905 (360) 904-1586 joe.wgnw@gmail.com welagroup.com Antiviral Aerosol Sterilization Technology Service Area: Statewide

Western Restaurant Supply & Design Joel Kruse 1957 Fowler St Richland, WA 99352-4846 (509) 585-6978 joel@westernfoodequipment.com westernfoodequipment.com Restaurant equipment & supplies Service Area: Benton, Chelan, Columbia, Douglas, Franklin, Grant, Kittitas, Okanogan, Spokane, Walla Walla, Whitman, Yakima Western State Design Anthony Serfes 14241 NE Woodinville Duvall Rd Woodinville, WA 98072-8564 (425) 458-2412 aserfes@westernstatedesign.com www.westernstatedesign.com Commercial Laundry Machines & Supplies Service Area: Statewide

Your Party Center Pauline Muclahy 3006 NE 112th Ave Ste E Vancouver, WA 98682-7260 (360) 844-6673 pauline@yourpartycenter.com yourpartycenter.com Tents and Party Supplies Service Area: Clark, Cowlitz Zoo Normal David Watkins 7009 2nd Ave NW Seattle, WA 98117-4808 (206) 786-5337 david@zoonormal.com zoonormal.com On-demand hospitality staffing Service Area: King, Pierce, Snohomish

Whidbey Island Ice Cream Co. Steve Rosen PO Box 1178 Freeland, WA 98249 (360) 331-1111 steve@whidbeyislandicecream.com whidbeyislandicecream.com Local All Natural Non GMO Service Area: Clark, Cowlitz, Grays Harbor, Island, King, Kitsap, Lewis, Mason, Pacific, Pierce, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom Wilcox Family Farms Tamera Roussos 40400 Harts Lake Valley Rd Roy, WA 98580-9182 (425) 736-3845 troussos@wilcoxfarms.net wilcoxfarms.com Local Sustainable Egg Products Service Area: Statewide Witherspoon Kelley Kimberly Kamel 422 W Riverside Ave Ste 1100 Spokane, WA 99201-0302 (509) 624-5265 KAK@witherspoonkelley.com witherspoonkelley.com Legal Services and Employment Law Service Area: Adams, Asotin, Benton, Chelan, Douglas, Ferry, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima Program partner

2021–22 Buyer’s Guide | 37A

SHOP BY CATEGORY APPAREL, UNIFORMS & FOOTWEAR ALSCO................................................................................................................................... 18A

A CLEAN YOU CAN COUNT ON. A trusted partner for cleaning, disinfection and infection prevention.

ALSCO- American Linen Spokane.................................................................. 18A Color Graphics Screenprinting, Promotional Products & Awards ..................................................................................................................................................20A Superior Linen Service.............................................................................................35A

CHEMICAL, CLEANING SUPPLIES AND SERVICES American On-Site Services................................................................................... 18A Cleaner Q..........................................................................................................................20A Ecolab...................................................................................................................................25A Filta Environmental Kitchen Solutions...................................................... 26A Guardian Restoration & Cleaning.................................................................. 26A Industrial Distribution Associates LLC........................................................ 28A

Confidence in Clean, Healthy Spaces

Magnilife............................................................................................................................ 29A Superior Cleaning & Restoration.....................................................................34A

Science-based Disinfection Solutions

Wela Group Northwest............................................................................................37A

Targeted, Flexible Training

CONSTRUCTION & REMODEL Plumb Level Square...................................................................................................31A WeatherPort Shelter Systems............................................................................37A

Get FREE resources, tools, and assistance for your business!

Save Money Increase Efficiency Conserve Resources

Protect the Environment Improve Employee

Alteza Restaurant Supply...................................................................................... 18A Bargreen Ellingson Seattle.................................................................................. 19A Bargreen Ellingson Tacoma................................................................................ 19A CHC- Columbia............................................................................................................20A CORT Party Rental.......................................................................................................21A Dick’s Restaurant Supply Bellevue................................................................24A

Contact us today!

38A | 2021–2022 Buyer’s Guide

Accutab Gaming Systems.................................................................................... 18A

Bargreen Ellingson Spokane.............................................................................. 19A

Health and resources, Safety Get FREE tools, and assistance for Attract New Customers your business!

Envirostars@seattle.gov | 877-220-7827 www.seattle.gov/utilities/greenyourbusiness

EQUIPMENT & SUPPLIES

EnviroStars

Dick’s Restaurant Supply Mount Vernon..................................................24A

SHOP BY CATEGORY EQUIPMENT & SUPPLIES (cont.)

Dick’s Restaurant Supply Seattle....................................................................24A Dynamic Sales & Service........................................................................................25A Edward Don & Co........................................................................................................25A Encore..................................................................................................................................25A Grand Event Rentals................................................................................................ 26A Ignite Pro-Pacific......................................................................................................... 28A Kevin Bradshaw ATMs............................................................................................. 29A

PACIFIC NORTHWEST’S PREMIER BUSINESS BROKERAGE

Manitowoc Ice Machines...................................................................................... 29A Mechanical Sales, Inc.............................................................................................. 29A Office Depot................................................................................................................... 30A Outdoor Dining Perimeters by Coral Sales Co..................................... 30A

Business Sales • Mergers Consulting

Picnic......................................................................................................................................31A PlantSwitch.......................................................................................................................31A Restaurant Technologies.......................................................................................32A RXInkandToner.com..................................................................................................32A

Experienced Hospitality Broker Oliver Kotelnikov

Slurp-C.................................................................................................................................34A Sound Business Forms............................................................................................34A Spokane Restaurant Equipment, Inc..........................................................34A

(425) 454-3052 or oliver@ibainc.com

Standard Textile Co....................................................................................................34A TraknProtect....................................................................................................................35A TydenBrooks Security Products.......................................................................36A

U-Cool Refrigeration LLC.......................................................................................36A Western Restaurant Supply & Design..........................................................37A Western State Design...............................................................................................37A

Your Party Center.........................................................................................................37A

Restaurants & Lodging Industry Insurance Alliant.com (425) 740-5200

FOOD & BEVERAGE SUPPLIES & DISTRIBUTORS Alpine Bakery Co......................................................................................................... 18A Angus Meats, Inc.......................................................................................................... 18A

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Anheuser Busch Companies.............................................................................. 18A Batdorf & Bronson Coffee Roasters............................................................... 19A

2021–22 Buyer’s Guide | 39A

SHOP BY CATEGORY SHOP BY CATEGORY

FOOD & BEVERAGE SUPPLIES & DISTRIBUTORS (cont.)

Caffe Appassionato Coffee Co........................................................................... 19A Caffe D’Arte, LLC........................................................................................................... 19A Charlie’s Produce........................................................................................................20A Charlie’s Produce Spokane.................................................................................20A Chukar Cherry Company......................................................................................20A Columbia Distributing Co., Inc.........................................................................20A Costco #1 Seattle...........................................................................................................21A Costco #1013 Union Gap.........................................................................................21A Costco #1029 Covington.........................................................................................21A Costco #103 Clarkston...............................................................................................21A Costco #106 Aurora Village...................................................................................21A Costco #1086 East Vancouver.............................................................................21A Costco #110 Issaquah.................................................................................................21A Costco #112 Wenatchee...........................................................................................21A Costco #114 Everett.................................................................................................... 22A Costco #13 Silverdale............................................................................................... 22A Costco #19 Bellingham.......................................................................................... 22A Costco #486 Kennewick....................................................................................... 22A Costco #6 Southcenter.......................................................................................... 22A Costco #61 Federal Way......................................................................................... 22A Costco #624 Gig Harbor........................................................................................ 22A Costco #639 Sequim................................................................................................ 22A Costco #64 Tumwater............................................................................................. 22A Costco #642 Marysville........................................................................................... 22A Costco #66 Spokane II............................................................................................ 22A Costco #660 Puyallup............................................................................................. 22A Costco #662 Burlington........................................................................................ 22A Costco #670 Spokane............................................................................................. 22A Costco #740 Lacey..................................................................................................... 22A Costco #747 Woodinville....................................................................................... 22A Costco #772 Vancouver.......................................................................................... 22A

40A | 2021–2022 Buyer’s Guide

SHOP BYBY CATEGORY SHOP CATEGORY FOOD & BEVERAGE SUPPLIES & DISTRIBUTORS (cont.)

Costco #8 Kirkland.................................................................................................... 22A Costco #95 Tacoma...................................................................................................24A Costco Business Center...........................................................................................24A Costco Fife Business Center................................................................................24A Craig Stein Beverage.................................................................................................24A Cyrus O’Leary’s Pies....................................................................................................24A Dickerson Distributors, Inc...................................................................................24A Distant Lands Coffee.................................................................................................24A Duck Delivery of Washington, Inc...................................................................25A Essential Foods..............................................................................................................25A Fidalgo Coffee Roasters..........................................................................................25A Food Services, Inc........................................................................................................25A Franz Family Bakeries Seattle Division...................................................... 26A Gemelli Coffee Roastery........................................................................................ 26A Harbor Foodservice................................................................................................... 28A Harbor Pacific Bottling Elma............................................................................ 28A Harbor Pacific Bottling Long Beach............................................................ 28A Harbor Wholesale....................................................................................................... 28A Heritage Distilling Company............................................................................. 28A Inderbitzin Distributors, Inc................................................................................ 28A Jolly Roger Oyster Company............................................................................. 28A L & E Bottling Co., Inc............................................................................................... 29A La Panzanella................................................................................................................. 29A Les Boulangers Associes, Inc............................................................................. 29A MacDonald Meat Co................................................................................................ 29A Maletis Beverage......................................................................................................... 29A Minder Meats, Inc....................................................................................................... 30A Natural Wave-RC, Inc............................................................................................... 30A Odom Corporation Spokane............................................................................. 30A Olympic Eagle Distributing................................................................................ 30A Orca Bay Foods, LLC................................................................................................. 30A

2021–22 Buyer’s Guide | 41A

SHOP BY CATEGORY SHOP BY CATEGORY

FOOD & BEVERAGE SUPPLIES & DISTRIBUTORS (cont.)

Pacific Coast Fruit ..................................................................................................... 30A Powers Inc.........................................................................................................................32A Rub With Love Spice Rub.....................................................................................32A Southern Glazers Wine & Spirits......................................................................34A Spokane Produce........................................................................................................34A ompare costs.

Same or next day fresh fruits, salad kits, prepped cuts for restaurant items OR today’s labor. Call us.

509.455.8970.

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Stewart Market Yelm................................................................................................34A Stewart’s Meats - Farmers’ Market.................................................................34A Stewart’s Meats - Pike Place Market.............................................................34A Sysco Seattle Inc..........................................................................................................35A Sysco Spokane Inc......................................................................................................35A Uncle Dan’s Inc.............................................................................................................36A URM Foodservice.........................................................................................................36A US Foods Seattle..........................................................................................................36A US Foods Spokane......................................................................................................37A Whidbey Island Ice Cream Co...........................................................................37A Wilcox Family Farms.................................................................................................37A

HOTEL LINENS, MATTRESSES & GUEST AMENITIES Green Suites Hotel Solutions............................................................................. 26A www.spokaneproduce.c om

MAINTENANCE, REPAIRS AND SERVICE Bare Metal Standard Inc of Spokane ......................................................... 19A City Wide Facility Solutions................................................................................20A Custom Gaskets NW.................................................................................................24A Fischer Restoration................................................................................................... 26A Food Service Equipment Repair.................................................................... 26A Pacific Mechanical & Electric..............................................................................31A Pointe Pest Control.....................................................................................................31A Pro Vac LLC.......................................................................................................................32A Swanson’s Refrigeration & Restaurant Repair......................................35A Tacoma Public Utilities...........................................................................................35A Tapman Services..........................................................................................................35A

42A | 2021–2022 Buyer’s Guide

SHOP BY CATEGORY MARKETING, PROMOTIONS & PUBLIC RELATIONS C2 Imaging....................................................................................................................... 19A Dining Alliance..............................................................................................................24A FASTSIGNS of Kirkland............................................................................................25A Kate Muirhead.............................................................................................................. 28A Kraken Creative............................................................................................................ 29A Passport Unlimited.....................................................................................................31A Seattle Southside Regional Tourism Authority....................................32A STR..........................................................................................................................................32A

OFFICE & MUSIC EQUIPMENT SUPPORT AND SERVICES BMI.......................................................................................................................................... 19A

PROFESSIONAL SERVICES ACRAnet, Inc................................................................................................................... 18A Alliance Business Solutions................................................................................. 18A Alliant Insurance Services..................................................................................... 18A American Underwriters Insurance................................................................. 18A AMP Services, LLC........................................................................................................ 18A Aspire Food Safety Solutions LLC.................................................................... 19A Baker Commodities Inc.......................................................................................... 19A Baker Commodities Spokane Valley............................................................ 19A Batali Associates Hospitality Consulting .................................................. 19A Berntson Porter & Company, PLLC ............................................................... 19A Brantley, Janson, Yost & Ellison, CPA’s......................................................... 19A Cascade Natural Gas Conservation Incentive Program................. 19A Central Washington Fair Association........................................................... 19A CJ Consulting Services...........................................................................................20A Clark Nuber P.S............................................................................................................20A Clevenger Associates...............................................................................................20A CLG Employer Resources.....................................................................................20A

2021–22 Buyer’s Guide | 43A

SHOP BY CATEGORY SHOP BY CATEGORY

PROFESSIONAL SERVICES (cont.)

Cold Coast Accounting & Business Services..........................................20A Conover Insurance.......................................................................................................21A Crane Dunham PLLC................................................................................................24A Culinary SOS....................................................................................................................24A Davis Grimm Payne & Marra...............................................................................24A Deacon Construction, LLC....................................................................................24A Degen & Degen Architecture and Interior Design............................24A Edenholm & Associates..........................................................................................25A Equifax Workforce Solutions...............................................................................25A ERNwest Olympia.......................................................................................................25A ERNwest Spokane......................................................................................................25A Essential Benefits........................................................................................................25A Farmers Insurance - Villano Insurance & Financial Services......25A Fisher & Phillips LLP.................................................................................................. 26A Foster Garvey.................................................................................................................. 26A Gecko Hospitality........................................................................................................ 26A GNSA.................................................................................................................................... 26A H.I.H.I.T................................................................................................................................. 26A Halverson Hospitality Group.............................................................................. 28A Hospitality Financial & Technology Professionals, Greater Puget Sound Chapter......................................................................... 28A HUB International Northwest LLC................................................................. 28A IBA ........................................................................................................................................ 28A Jon Saporito - Keller Williams Commercial Broker......................... 28A K & J Accounting......................................................................................................... 28A Kavadias Hall, PLLC................................................................................................... 29A Kezner Consulting Group..................................................................................... 29A Knowing Hospitality................................................................................................. 29A Mautone Enterprises................................................................................................ 29A Mckenzie Chase Management........................................................................ 29A Miller Nash Graham & Dunn - Seattle........................................................ 29A

44A | 2021–2022 Buyer’s Guide

SHOP BY CATEGORY PROFESSIONAL SERVICES (cont.)

Miller Nash Graham & Dunn - Vancouver................................................ 30A NAI Puget Sound Properties - Cairn Consulting................................ 30A Navigator Consulting............................................................................................... 30A New York Life Insurance & NYLIFE Securities........................................ 30A Nicholson & Associates Insurance Olympia........................................... 30A Northwest Loss Prevention Consultants................................................... 30A Pacific Commercial Brokers............................................................................... 30A Parker, Smith & Feek, Inc........................................................................................31A Partners Group, The....................................................................................................31A Paylocity...............................................................................................................................31A PayneWest Insurance................................................................................................31A PayneWest Insurance - Spokane......................................................................31A Peizer Commercial Real Estate.........................................................................31A Perkins Coie LLP............................................................................................................31A Q Hospitality Management LLC.......................................................................32A Real Property Law Group, PLLC........................................................................32A Restaurant Group, Inc..............................................................................................32A Sagacity Media..............................................................................................................32A Sandman Savrann PLLC.........................................................................................32A SeQuential........................................................................................................................34A ShiftPixy Inc.....................................................................................................................34A Spokane Sports Commission.............................................................................34A Stoel Rives LLP...............................................................................................................34A SVN NW Hotel Advisors..........................................................................................35A Sylvia Income Tax and Plus.................................................................................35A Taste Envy by Lost Luggage.................................................................................35A Trigg Insurance Agency..........................................................................................35A Two Men And A Moving Van...............................................................................35A US Bank Auburn...........................................................................................................36A US Bank Ballard............................................................................................................36A US Bank Bellevue........................................................................................................36A

2021–22 Buyer’s Guide | 45A

SHOP BY CATEGORY PROFESSIONAL SERVICES (cont.)

US Bank Belltown.......................................................................................................36A US Bank Everett............................................................................................................36A US Bank Northgate....................................................................................................36A US Bank Olympia........................................................................................................36A US Bank Seattle............................................................................................................36A US Bank Smokey Point...........................................................................................36A US Bank Tacoma.........................................................................................................36A Washington Hospitality Assn Retro Program........................................37A Witherspoon Kelley....................................................................................................37A Zoo Normal......................................................................................................................37A

SPECIALTY SERVICES 3.14DC.................................................................................................................................... 18A Alice Financial................................................................................................................ 18A ASCAP.................................................................................................................................. 18A Commercial Green Solutions..............................................................................21A Concentra Urgent Care............................................................................................21A Digital Music Systems Inc.....................................................................................24A Fikes...................................................................................................................................... 26A Loopie Laundry............................................................................................................. 29A Mahoney Environmental Solutions.............................................................. 29A Nexant, Inc....................................................................................................................... 30A NW Healthplans.......................................................................................................... 30A Professional Plastics Inc.........................................................................................32A Seattle Public Utilities..............................................................................................32A

SYSTEMS, TECHNOLOGY & TELECOMMUNICATIONS American TechCorp................................................................................................... 18A Comcast Business Auburn..................................................................................20A Comcast Business Class Lynnwood..............................................................20A Comcast Business Olympia..................................................................................21A

46A | 2021–2022 Buyer’s Guide

SHOP BY CATEGORY SYSTEMS, TECHNOLOGY & TELECOMMUNICATIONS (cont.)

Comcast Business Puyallup.................................................................................21A Comcast Business Redmond..............................................................................21A Comcast Business Seattle......................................................................................21A Comcast Business Spokane.................................................................................21A DoorDash...........................................................................................................................25A Dylish.....................................................................................................................................25A Entreepoint......................................................................................................................25A Gravity Payments........................................................................................................ 26A HRS Hospitality & Retail Systems.................................................................. 28A ISS/Toast POS................................................................................................................. 28A Perk Hero ...........................................................................................................................31A Point of Solutions.........................................................................................................31A Positive Technologies Inc.......................................................................................31A React Mobile...................................................................................................................32A Relay......................................................................................................................................32A Returning Point............................................................................................................32A RF Technologies...........................................................................................................32A SkyTouch Technology...............................................................................................34A Tab Wizard........................................................................................................................35A TDS Fiber............................................................................................................................35A Time Equipment Company................................................................................35A Tri-Tec Communications, Inc..............................................................................35A WarnerMedia/HBO.....................................................................................................37A

2021–22 Buyer’s Guide | 47A

For the latest information on coronavirus visit coronavirus. wahospitality.org.

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Sponsored Content

Why a Business Evaluation Should be a Part of Every Entrepreneur’s Financial Planning.

By Oliver Kotelnikov Piggybanks are great. They are a reliable way to safely accumulate funds over time. On the flip side, the maturity value of the piggybank is not fully known, subject to inflation rather than compound interest, and the liquidity event will likely require power tools.

I have embraced Piggybank 2.0 and the advances of modernday financial planning, specifically for the planning component.

If the original piggybank delivered on the fundamental promise of financial shelter, stationary security, and linear growth, then a diversified investment portfolio–the upgrade–is a moving vehicle equipped with features that enable the driver to control speed, change direction, pinpoint current location, track progress toward the final destination, and maybe even enjoy some comfort perks along the way.

Few of us today would do business with a bank that didn’t send out monthly statements or offer the option to check account balances on demand. I communicate regularly with financial advisors to ensure the employed investment strategies continue to be in alignment with long-term financial goals.

Finally, it’s hard to imagine leaving to mystery the value of your child’s college fund until the first tuition check comes due or waiting until retirement to find out the exact value of the pension fund you’ve been paying into for years. Entrepreneurs often expend significant resources of time, energy and money to build a successful business. Yet most are steadily approaching retirement or preparing to transition to other ventures without ever taking the time to find out the value of what is frequently their biggest asset. Throughout their career, the average number of fair-market business evaluations a typical entrepreneur receives prior to deciding to exit is astoundingly...zero.

Get The Facts

“It’s not what you don’t know…” This quote goes on to propose that it isn’t the lack of knowledge but making choices of significant consequence based on limited or inaccurate information that does the most damage.

Business owners will routinely supplement an otherwise meticulously balanced and transparent investment portfolio with a rather large X factor--the expected proceeds from the eventual sale of their business. This placeholder value is often endowed with supreme confidence, but too often it represents an assumptive composite of inaccuracies based on incomplete, outdated, unverified and just plain false information. A ballpark approximation by a former accountant, a stated value of what a similar business sold for in the past, standard industry KPI-driven valuation models courtesy of Google, a cost approach to upgrades, and potential future earnings of the business are just a few of the metrics that can generate an inaccurate recommendation of value and set false expectations.

A comprehensive, professional opinion of fair-market value will accomplish the following objectives: 1. Establish a realistic price range of what a business will sell for in the current marketplace.

2. Outline the key factors positively and negatively impacting the present fair-market value of the business.

3. Provide the business owner the opportunity to evaluate the broker’s experience, market knowledge, professional skill set and ability to successfully sell the business for maximum value.

4. Define the scope of the project and determine compatibility between the parties to take the business to market and complete the sale.

The broker should provide a business owner with an update of current market conditions and the commercial-lending environment, optimal time to go to market, and propose a timeline for completing the transaction from listing to sale.

In a recent transaction, a client approached me about selling their business and requested a quick, ballpark figure for the value. I agreed on the condition that the client will also accept an approximate value for their retirement-oriented stock portfolio at vesting. The value of the average stock portfolio in this entrepreneur’s current zip code would be substituted for the value of their actual investments at liquidation and a check remitted for that amount. Phrased in such a way, the proposition sounded absurd.

We proceeded to properly value the business, move to market and achieved a sale quickly. The unique economic climate of challenges and opportunities we find ourselves in today has rendered all generalities obsolete. If success is to be achieved, specifics matter.

As a mergers-and-acquisitions professional, I believe it is our responsibility to adopt a market-based approach when valuing family-owned businesses and privately held companies, and provide my clients with the facts. Whether it is retirement, your children’s education, supporting charitable causes or general estate planning, your post-transactional goals have established, predetermined costs attached to them. The value you can expect to receive for your business at the time of sale deserves to be demystified to ensure you have the financial tools to execute on your long-term vision.

IBA is Pacific Northwest’s premier full-service business brokerage recognized as the regional leader in the sale of family businesses and privately held companies. I welcome the opportunity to provide business owners with a full overview of IBA services and discuss specific exit strategy objectives. Business evaluations are provided to potential clients on a complimentary basis and all communication is held in strict confidence. All of IBA’s fees are performance-based and paid by satisfied customers upon the successful completion of the sale.

Please contact me at oliver@ibainc.com for additional information.

Buyer’s Guide 2021-22 │ 49

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How to change for the better

Restaurateurs and experts share important lessons from challenging times.

By Alec Northrup The Washington Hospitality Association recently hosted a roundtable discussion that invited industry experts to share innovative solutions restaurants have come up with to weather the pandemic. Restaurateurs and consultants discussed the issues facing the industry and came away with a few main areas to focus on for success.

The conversation kicked off with a familiar concern that has only been accentuated by the pandemic. Businesses in the hospitality industry have been searching for solutions to rising labor costs for years, and demand for innovation in that area has never been higher.

Participants agreed that a successful business in today’s climate needs to optimize labor efficiency.

Labor Efficiency Arnold Shain says in 2020, as restaurants were closing, he has been able to help new restaurants successfully open by maximizing labor efficiency. As the founder of a consulting service called Restaurant Group, Shain focuses on new technology that can help reduce labor costs and speed up life in the kitchen. One of the things he is keen on having his clients introduce is a ventless fryer that does not use oil.

New equipment, in general, can help with efficiency and replacing old and inefficient equipment in the kitchen can save you money in the long run as the cost of labor goes up, and the outdated equipment deteriorates.

In addition to innovating around technology, reducing your prep time can be achieved through innovation in the supply chain. Andy Cook is a restaurant solutions consultant for Harbor Foodservice who has seen a change in the relationship between restaurants and suppliers.

Some farms have even started to create custom produce mixes for restaurants so they can cut down their prep time.

Depending on the cost of your labor, paying a little extra for items like pre-diced vegetables could save you money.

Embrace tech to build relationships There is no doubt technology can help businesses decrease costs, but Olga Sagan wanted to speak to the group about its ability to increase customer retention. Sagan, the founder of the popular Pike Place bakery, Piroshky

Piroshky, said she was like many restaurant owners who were afraid of technology; unwilling to look past their love for the craft of cuisine. But as Piroshky Piroshky expanded beyond Pike Place, Sagan found that it was also increasingly important to expand virtually, and she hired developers to build an online ordering system for her bakery. The important distinction between third-party delivery and your own online ordering platform is your connection with the customer, Sagan said. By taking the time to start its own system, Piroshky Piroshky can connect with its customers on a regular basis and promote new products via email. Establishing that level of communication directly between the consumer and the company becomes more important as more customers buy your product without ever stepping foot inside a brick-and-mortar location.

Menu redesign The underlying theme of the conversation was flexibility and a willingness to adapt when your environment changes. Changing your menu to meet the needs of the consumer can be one of the hardest things to do, but it can make a world of difference.

Adam Hegsted is the head chef and owner of Eat Good Group and runs a handful of restaurants scattered between Spokane and Coeur d’Alene. Last year, Hegsted had to close one of the restaurants that had previously been successful as a fine-dining establishment. While delivering $50 steak dinners may be nearly impossible, optimizing many other menus for delivery is not. Hegsted’s other restaurants continued to operate but changed their menu to feature more comfort food and simplified them to fit better with online or mobile ordering formats.

Across the board, the participants agreed on that point — the customer is calling the shots, and restaurants need to listen and adapt. While Adam Hegsted focused on dishes that delivered well, Olga Sagan learned that her customers wanted more variety and started introducing a new item each month. Arnold Shain advised his clients to simplify their side dishes, and Andy Cook encouraged restaurateurs to consider speed scratch preparation. They all recognized that change is the only constant and said, “let’s get better at it.”  Buyer’s Guide 2021-22 │ 51

Hotels: The art of adaptation

How the industry is changing what it means to be hospitable

By Alec Northrup

The pandemic needs no introduction. It is no secret that coronavirus has crippled the hospitality industry in the United States, and hotels in Washington are no exception. After the summer of 2020 where hoteliers like Chris Burdett told the American Hotel and Lodging Association that he saw a reduction in occupancy from 67% to 3% year-over-year in his Seattle Hampton, everyone is acutely aware of the situation as the summer of 2021 approaches.

However, the industry is resilient, and no stranger to unexpected change. Some businesses made headlines with the creative ways they adapted; hotels in Las Vegas famously started offering a “Work from Vegas” package, enticing remote workers to fill vacancies in hotels impacted by the pandemic. Lodging proprietors from Washington state to Washington D.C. have made changes to their businesses that helped them make it through 2020, and some have made innovations that will outlive the pandemic. Here are a few of the key strategies successful hotels have used for the last year and a half.

Being (extra) hospitable While this is not a new concept, and it seems a little redundant to mention the importance of hospitality, anticipating customer’s needs is the easiest way to create a memorable experience. Hotels have loosened some restrictions, encouraging travel by allowing pets to stay in hotels, or offering to reschedule or refund events in the event of a cancellation, but the best way to leave a good impression is simple — communicate effectively. Allison Handy, a senior vice-president at Prism Hotels & Resorts, which manages the Hyatt House in downtown Seattle, says empathy and flexibility are crucial. Noting that Prism focused on maintaining relationships with individuals or groups that had to cancel bookings, she said showing empathy for a guest’s situation makes them more likely to show empathy for theirs.

Technology Hospitality is not alone on the list of industries that has experienced accelerated progress on an ongoing trend. Like other areas of life and culture, the shift toward automation, smart tech and even artificial intelligence became especially useful to hoteliers. Some of the most effective innovations reducing human contact included the adoption of digital keys, 52 │ wahospitality.org

mobile or remote check-in and streaming capabilities on TVs to eliminate the use of a remote. Some hotels even employed robot butlers that can drop off newspapers or deliver room service. While the robot-tech might be impractical at this point, digital keys and mobile check-in services present an opportunity for hotels to streamline basic interactions and cut costs. As long as people continue to use smart phones, the method doesn’t lose its value post-pandemic.

Efficiency Much like the accelerated adoption of technology, efficient business practices were desirable long before the pandemic and will be long after its conclusion. However, some of the unique aspects of 2020 led hoteliers to adopt some uncommon practices. Chris Tudor, owner of Tudor Inns, LLC, has “learned to do more with less.” Management has taken on operational tasks like helping with the front desk, and housekeeping is cleaning rooms for stayover guests by request only.

While these changes are inspired by current times, there is not much that prevents them from becoming permanent practices.

Expanding customer base Another, possibly groundbreaking, change that hotels can make to adapt to the current environment lies with their customer base. Tourism drives occupancy for many hotels, so it only makes sense for those hotels to cater to a guest on vacation. With leisure travel taking a huge hit, and events like weddings and business conferences stymied, hotels have started to market to neighbors instead of newcomers. The steep increase in workers who can clock in wherever there is Wi-Fi has led to the rise of the staycation, leading some hotels to pursue guests they have never catered to before — single, working locals. The silver lining after a tough 2020 for hoteliers may be that the stars aligned just right to open the world’s mind to a weekday hotel stay. In 2020, possibly for the first time, young professionals had the incentive to stay in the hotel down the road for a few days to self-isolate from their roommate — and they could do so without taking time off work or leaving their cats behind. Will their experience be so enjoyable that they return for future staycations? That’s up to us — guests and operators, alike. 

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Your membership’s secret ingredient

By Lisa Leinberger

When hospitality business owners talk about the value of their membership in the Washington Hospitality Association, some of them focus on the legislative advocacy which gives them a stronger voice in local and state issues that affect their bottom line. Some highlight the many cost-savings programs to which they have access.

Others stress the benefit of having someone on their side that they can reach out to when they need something: that one-on-one relationship with their territory manager that is key to getting the most out of their membership.

When you need something specific, such as training platforms, purveyor and professional service referrals, or when you have an industry-related question or challenge, you have a reliable resource to call.

Territory Manager Tamorro Farrell recalls when a member was in a crunch.

A member once called her, completely stressed out because in two hours, she had to terminate an employee under challenging circumstances.

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“I need to know what I should say and what I shouldn’t say,” the member told her.

Tamorro immediately reached out to an attorney in the Washington Hospitality Association’s Advisory Network. She then referenced the HERO manual and read the best practices for terminating an employee to the member and general manager, including the section that spelled out how to avoid a lawsuit. The member was starting to feel a lot better about the situation. Then, the attorney called the operator and offered specific advice.

“By the time she got done talking to me and the attorney, she said she felt empowered to effectively, calmly and confidently deal with this situation,” Tamorro said.

It’s the special ingredient of having a membership with the Washington Hospitality Association—your territory manager. They are the support system who equips you with the tools to cope with the challenges that are unique to the hospitality industry and the state.

“We have resources for every business model,” Tamorro said.

“

Activating membership with the Washington Hospitality Association is like joining an exceptional gym, and I’m your personal trainer.

“

The association curates timesaving resources and costsaving programs, thereby allowing operators to focus on their business.

Cathy Fox, Seattle & King County

Marla Fruit, Spokane & Northeast

Territory Manager

Washington Territory Manager

“The time-saving resource is the relationship you have with us,” said Cathy Fox, Seattle & King County territory manager. “Activating membership with the Washington Hospitality Association is like joining an exceptional gym and I’m your personal trainer.”

Amy Spain, territory manager for Snohomish County and Northwest Washington, said that during the pandemic, members have been inundated with information from multiple outlets. The association is the trusted primary source of information, filtering out the white noise and providing timely, relevant content. When rumors about what is coming next start swirling through the industry, members call their territory manager to get the facts.

Robbin Stafford, territory manager of Southeast Washington, said our members are the backbone of our association and the reason we exist. “The larger the membership base we represent, the more power we have to negotiate on their behalf.”

One of the many things Michele Schaub, territory manager in downtown Seattle, has done for her members is connect them to a network of peers. She introduced a member in an HR role who was new to hospitality to others in a similar capacity who eventually became her mentors and support group.

Marla Fruit, territory manager of Spokane and Northeast Washington. “The association curates time-saving resources and cost-saving programs, thereby allowing operators to focus on their business.”

Marla identifies all pertinent resources the association offers and customizes them to the member’s needs. She said the membership team is persistent in reminding members to take advantage of their cost-saving programs.

She said these programs are the privilege of having a membership.

Cathy chimed in saying, “We demonstrate where they can find savings, such as the pop syrup tax—a 100% B&O tax credit on the sales tax restaurants pay to their distributor for soda syrup.”

They all agree. There is a dynamic partnership between the members and the association. The most important part of the relationship is the trust that develops between members and their territory managers. “We introduce ourselves and earn trust quickly, and then prove time again that we’re reliable, we’re dependable, and of course we’re hospitable,” said Cathy.

The most important resource you can have is an ally in your corner. Whether you need advice from a trusted advisor, timely and vetted information specific to the hospitality industry, ways to save on your bottom line or referrals to our product and service providers, the Membership Team is here to field your questions and connect you with answers and resources. That’s the secret sauce. 

In these challenging and unprecedented times, your territory manager provides reliable and consistent support when you need updated reopening guidelines or resources like a grant through the U.S. Small Business Administration. Tamorro recalls instances when a member had an approved grant, but the Department of Commerce needed additional information to process their application.

Tamorro was able to assist the operator with the necessary steps to get the funding.

“I’m a firm believer in the power of the association,” said Buyer’s Guide 2021-22 │ 55

Finding solutions for pandemic problems

By Alina Day

The Washington Hospitality Association has many different solutions to problems members experience every day.

These solutions leverage the collective buying power of the association’s membership to give the same low pricing and good coverage to all members. One small business by itself can be taken advantage of or be given a higher standard rate on supplies or services. Together, the association can negotiate the lowest cost for every member, no matter the size of their business.

We spoke with our allied members about what supplies they had on hand, discounts they were offering and when they restocked. If they had high priority items in stock such as disposable masks, hand sanitizer or plexiglass barriers, we communicated this information out to the membership.

We kept a live sourcing guide on our Coronavirus Guide site, updating it as soon as we received new information on availability.

Rate, cost savings and increased coverage are all important pieces of the puzzle. We also look at who powers these solutions and what their stake is in the hospitality industry.

Their support of the industry as a whole and desire to see it succeed plays a critical role in who we select to be our program partners.

In September 2020, we launched our online Buyer’s Guide, the sister to this print Buyer’s Guide. It dynamically changed our sourcing guide from a static page into an interactive search. As allied members started stocking items they may not ordinarily have such as plexiglass or cleaning supplies, it was imperative members knew this unusual source was available to fill their needs.

Allied members, those who provide services or products to hospitality and wish to provide support to the industry, also play a key role. Although they may not be direct partners to the association, they wish to see hospitality and their customers and clients thrive.

Washington Hospitality Association partner Office Depot offers discounted items to members. During the pandemic, they had deeply discounted highly requested items available in bulk when most suppliers where completely out of stock.

These discounts were exclusively for our membership.

Over the last year, our partners, allied members and staff have labored tirelessly to help members stay in business and survive the coronavirus pandemic. Here are some of the ways they helped:

Waived payment processing service fees Starting April 1, 2020, if a member was using our payment processing solution and not open for business to take payments, their service fees were automatically waived.

When they were ready to come out of hibernation and start taking payments again, this process was automatic with no extra hassle, calls or service provider fixes necessary.

Provided deep discounts on supplies and worked with suppliers on supply chain shortages During the early days of the pandemic, supply chain shortages were a huge issue.

Association members needed a sourcing guide and information.

On May 20, 2020, we held a webinar with Randy Irvine from Harbor Foodservice, Scotty Getchell with US Foods and Kristine Bowen from Sysco on supply chain concerns. Topics included the cause of current shortages, gap expectations going forward, how to mitigate the shortages and opportunities within this environment.

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Members told us contactless payment and POS systems that could support mobile/web ordering were essential to doing business during the pandemic. The association’s payment processing solution is powered by US Bank. Contactless POS Converge and talech waived monthly software fees and setup costs from April 1–September 30, 2020.

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We also expanded our payment processing solutions to include a new white label program. We continue to guarantee a low locked-in processing rate for five years and we increased our POS selection that can connect to our processors. This put the freedom of choice back into the hands of members.

Supported business insurance interruption lawsuits An unexpected result of the pandemic was insurance companies denying coronavirusrelated business income loss claims. On April 1, 2020, a law firm picked up this case on behalf of association member Ethan Stowell. In support of Ethan Stowell and members facing this issue all over the state, the Washington Hospitality Association joined this lawsuit on July 2, 2020. Later that year, two Washington state superior courts rejected the idea that carriers could deny coronavirus business income loss claims. This issue was later introduced as a bill in the Washington state senate as SB 5351 which unfortunately failed to pass due to strong opposition from the insurance industry.

Washington Hospitality Association allied member Miller Nash Graham & Dunn and in particular Tristan Swanson, served as members’ go to resource for all business insurance issues such as carriers not paying out to members.

Hospitality business insurance coverages The association has its own business insurance solution known as My Hospitality Insurance. Throughout this past year, we’ve performed policy audits, decreased policy amounts, found solutions for members and responded to all questions and concerns for members.

The average member savings on annual premiums is 24%

with the same or increased coverage.

Expanded APP manual to include coronavirus protocols On April 28, 2020, we expanded our Accident Prevention Program for participants in our RETRO, workers’ compensation program.

New information was added to our manuals including: New required labor poster on the coronavirus for food establishments Health department best practices Distillery sanitizer options Anti-viral cleaning list from the Environmental Protection Agency Personal protective equipment exchange from the Federal Emergency Management Agency Cloth face coverings We increased our outreach to RETRO participants and HR professionals regarding education, retraining of staff and what they needed to do to stay in compliance with the new pandemic protocols.

Added new delivery solution to offset third-party delivery costs With in-person dining out of the question for much of 2020, takeout, online ordering and delivery was crucial to survival.

Third-party delivery helped fill that gap for many businesses but at a steep cost. In some places, third-party services were taking 30% from each receipt. In our industry where the margin is already razor-thin, this was an unnecessary burden for those who needed delivery assistance to survive.

In late July of 2020, the association began partnership discussions with ShiftPixy. With this service, members could

Buyer’s Guide 2021-22 │ 57

move delivery in-house without paying any of those hefty insurance fees — that was all covered by ShiftPixy. They had a unique service that allowed businesses to retain control over their brand, the customer experience and food safety.

The solution launched officially in October 2020 with a pilot program members could use to try this new product and reduce their risk. The pilot program gave: Free mobile and online ordering installation 30-days free delivery labor when five members in an area all used the service Added new technology HRMS solution allowing members to pivot with the unpredictable labor market In our state, the future was unclear and the ability to operate member businesses changed frequently. We hoped members would be able to re-open and in-person dining would resume but month to month, we didn’t know what would happen. This, along with the mandated closures, caused a never-before-seen shift in labor.

When we brought ShiftPixy on as a partner, it wasn’t just about delivery. It was also about using technology to solve hospitality’s labor problem.

We’ve heard from members time and again that employees deeply value the scheduling flexibility of hospitality. Pick up a shift here, trade with someone there. ShiftPixy allows employers to manage their employees’ schedules, adhere to all local, state and federal labor laws, and give employees the flexibility to apply for additional shifts.

Unlike other Human Resource Management Systems (HRMS), ShiftPixy uses automation to autofill schedules and assign employees based on set parameters. A mobile app does all the onboarding and informs employees of upcoming shifts, reminds them when they’re scheduled and when open shifts are available. The technology does the heavy lifting and gets members back to running their businesses.

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This solution saves time and money, while also continuing to give employees the flexibility they crave. This ability was crucial especially when an operator could be open at 25% capacity one week and 50% the next. Members needed the ability to up or downscale easily.

Increased telemedicine coverage and added access to mental healthcare In August 2020, we added eight free mental health resources to our Healthcare Solutions and one low-cost telemedicine option through HealthiestYou. Our partners at UnitedHealth Group added a mobile app called Sanvello to their available services. It provided help and education for anxiety, stress and depression. Premium features were free to all hospitality workers through 2020.

Furthermore, our partner, the Hospitality Industry Health Insurance Trust otherwise known as HIHIT, worked with Kaiser Permanente to allow employers to put their coverage on hold. This meant the policy could stay open to cover the administration staff that was left and be readily available to other team members when they returned.

People still need to see doctors even during a pandemic.

They still need prescription refills or consultations. Prepandemic, we already offered telemedicine options but since the pandemic those options expanded coverages and we added more choices.

Telemedicine also filled a gap left by other insurance options. Employers could continue to offer this benefit to all employees, whether they were full-time, part-time or furloughed.

Our Telemedicine options include: Teladoc Basic 24/7/365 access to doctors by phone, video or mobile app Short-term prescription refills Non-emergency ER or urgent care visits

HealthiestYou $0 copay for all services with unlimited visits, including family members Behavioral healthcare Dermatology Back care Nutrition Expert medical services Virtual Plus All benefits of Teladoc Basic Low monthly premiums No charge for virtual or preventative care Specialist care Prescription refills Referrals for in-person visits Access to bulk coronavirus PCR testing kits On July 1, 2020, we started offering coronavirus PCR testing kits through Healthcare Solutions.

Tests could be purchased for $107 per test for a minimum order of 20 tests. The tests allowed for at-home sample collection, and employees received results in 24-48 hours and could track the test in real-time. Members received 20% off their order with a special promotion code.

On February 24, 2021, the pricing was lowered to $86 per test and expedited shipping was included, exclusively for members.

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Waived fees on pretax-eligible expenses Alice, one of our partners for Healthcare Solutions and HR Solutions, also waived fees for members for as long as government actions impacted a business’s operations. If government actions impacted a business’s operations, which for us meant a year of relief, Alice waived all employer fees.

Alice automates pretax benefits to add money to employees’ paychecks when they spend on pretax-eligible expenses, such as out-of-pocket medical, child and adult care and community costs. Employees using Alice add an average of $583.06 to their paychecks – a free $0.25/hr. Employers also receive a substantial payroll tax reduction.

Information network: Partners came to us as soon as they learned news about grants or funds GNSA, a HRMS and payroll partner for HR Solutions, was the first to let us know about the Small Business Administration Paycheck Protection Program.

As soon as they received additional details about the program launching and how members could take advantage of it, they shared this information with us. This information was entirely unrelated to their partnership. Their only interest was in seeing our membership thrive.

Members receive a 41% discount on payroll services and 20% off other modules when using GNSA. In addition, to payroll, they also have modules for time and attendance, scheduling, HRMS, leave and many more options.

Access to loan assistance and tax relief Allied members worked on behalf of members throughout the past year, from advising to lobbying Congress of their own accord: Premier Capital Associates were available for consulting and advisory services for hotels.

US Bank introduced a new credit card specifically for small businesses. This card had a 0% introductory APR on purchases and balance transfers for 20 billing cycles.

US Bank also reduced pricing on two loans in 2020: Quick Loan and Cash Flow Manager.

Chase McKenzie Management lobbied Congress for hospitality tax relief on March 16, 2020. 

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Adapting training and education from in-person to virtual

By Alina Day Training is a necessity even during something as unforeseen as a pandemic. Over the past year, we’ve seen a dynamic shift in the way training has been offered.

Pre-pandemic, the Washington Hospitality Association ran several inperson ServSafe Manager classes all over the state in any given month. Suddenly, we had to cancel all our classes and our registrants were left in a suspended state.

ServSafe introduced online proctoring for ServSafe Manager

Pre-pandemic, online proctoring was simply not allowed.

Registrants could take the course online, but the exam had to be administered in-person by a proctor. The coronavirus changed all that. Starting in June 2020, ServSafe announced they were allowing online proctoring. This was a gamechanger for the association and its members.

Employees could now get certified anywhere in the state whenever they needed to. It was introduced at a discounted rate of $134. The price included course, exam and online proctor and was available to members through July 31, 2020.

After July 31, the price increased to $179.

Through this new offering, we trained 113 industry workers in 2020. Employees were able to renew their certifications and stay competitive as hospitality reopened.

In April 2021, we began hosting in-person classes once again. Although coronavirus restrictions limited class capacity, we resumed the same training experience employers have come to expect from us. With our in-person classes, our trainers conduct a four-hour review prior to the two-hour exam. This is unique to our classes and not

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something that can be provided through the online course or proctoring. As Washington reopens, we are securing additional class locations and scheduling more classes around the state. Be sure to look at our e-newsletters and website for upcoming classes.

Hosted virtual education events for ProStart students

ProStart, a culinary and management training program for high school students, also experienced a shift. During “normal” times, education is conducted through in-person classes and field trips to various restaurants and businesses around the state. Fortunately, Washington Hospitality Association’s sponsor Sysco, stepped in to bring the field trip to them.

Chef and culinary consultant at Sysco, Tselani Richmond, excitedly offered to do two videos for ProStart students. The first video focused on culinary/hospitality career pathways, culinary schools and why culinary is still important during the pandemic. The second was a tutorial video on how to make macarons. Together, the videos garnered over 120 views.

ProStart educators enjoyed the videos so much they asked Chef Tse to be a guest speaker for their classes.

Access to free or discounted training

With the coronavirus came a sudden and urgent demand for pandemic-related training. The National Restaurant Association and American Hotel & Lodging Association (AHLA) created new free training to fill that gap: Coronavirus takeout, delivery and reopening.

Restaurant Professional and Restaurant Supervisor learning suites in ServSuccess.

American Hotel & Lodging Educational Institute: Supervisory Skill Builders, Hospitality Manager Leadership training series and Certified Hospitality Administrator training review.

Protection from pandemic-related employment litigation.

The ServSafe Dining Commitment and AHLA’s Safe Stay In August 2020, ServSafe came out with the ServSafe Dining Commitment. This commitment was created to communicate to potential diners the steps restaurants were taking to protect them. Members who made the

commitment pledged to adhere to the National Restaurant Association’s Reopening Guidance and train staff on core food safety procedures and supplemental coronavirus precautions.

Additionally, those who committed received: A digital marketing kit to promote their safety commitment.

Their location added to ServSafe’s searchable database for the dining public.

A coupon for 20% off ServSafe products.

Access to ServSafe’s library of food safety posters.

Similarly, the AHLA came out with Safe Stay in July 2020. The initiative focused on enhanced hotel cleaning practices, social interactions and workplace protocols to meet the new health and safety expectations of the pandemic.

Safe Stay represents a united industry approach and is endorsed by all major U.S. hotel brands, hospitality associations in all 50 states and Canada, and thousands of hotel properties across the country committed to ensuring the health and safety of guests and employees while continuing to provide outstanding service.

Additionally, those who committed received: Access to on-demand training called Coronavirus Precautions for Hotels for $5, which included health reporting, conflict de-escalation, disinfecting procedures and more.

Checklists for guests, meetings/ events and indoor air quality.

Print resources such as table tents, flyers and posters.

Safe Stay decal to show your commitment. 

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Ask the Expert: Now Open, Now What?

By Rick Braa, CHAE

With the Governor of Washington opening the state 100%, how do I reset my business for operations going into the busiest time of year?

After over a year of roller coaster closures, partial openings, hopeful moves forward in capacity and indoor dining, devastating moves backward and struggles of a world turned upside down, it’s time to prep to open available capacity to 100%.

One of the most difficult riddles to solve is the timing of opening. Seasonal restaurant sales often double or triple non-season sales. This is just one of several issues facing the industry as it reopens. For the best beginning: Control the flow from all directions: reservations, door, third-party, operating hours. One of the lasting positives of the past dreadful year is the opportunity to control opening and closing hours as well as seating and third-party delivery orders. Restaurants traditionally opened and closed the same hours most days with increased hours on weekends.

Many restaurants have unprofitable hours of the day. Since the world was disrupted over the last year, consumers have better training on checking hours of operation for businesses and accepting limitations on seating. Now is the time to drive sales per operating hour by optimizing opening/closing hours, reservations and third-party delivery platforms. Stay closed on unprofitable hours and open only when you are properly staffed, service can be flawlessly executed and profitably can be maximized.

Compete on culture not wages. Higher wages are inevitable and to afford higher wages productivity and retention must increase. Paying the most can help but having a strong culture where the staff knows they are making a difference is more important than the highest wages. Tie your culture to a platform for impacting the community and your staff will thrive.

Train, train, train—repeatedly.

Increase pricing. During the pandemic consumers used third-party platforms to support their desire for tasty

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restaurant food and beverage. Prices may have been the same for the items being sold but the premium of delivery charges added to the cost of a meal. Consumers were trained to pay more for restaurant quality product.

Shortages in the supply chain are increasing cost of goods and services. Labor shortages and minimum wage increases are requiring higher wages. Take advantage of the consumer retraining and increase menu prices thoughtfully and carefully. The impact on margins is not one for one.

For example, if prices are increased 10%, margins increase less what is directly paid on sales, e.g. credit card fees and percentage rent. Costs may increase 10%, netting 90% of the price increase. A base sales decline, however, will have higher variable costs as a percentage and likely have a cost reduction of a minimum of 40%. If sales were 1,000,000 per year, the new sales number would be 1,100,000 and if margins were 10% net prior to the increase, the new margin would be 190,000 or 17% based on a 10% increase in variable cost. If base sales decrease 10% as a result of a 10% price increase, the cost of that 100,000 sales loss is 60,000 by avoiding 40% variable cost. The net is 30,000 margin increase even though sales stay the same. If guest counts stay the same, that 90,000 margin increase stays in the business. While guest counts may decrease from higher prices, keep in mind your guests are glad you’re back and willing to pay for it.

Reduce the size of your menu by 10%-20%. If you haven’t already, decrease your menu size and keep it tight, increased execution and productivity will reward you.

While it has been a devastating and trying year, the beginning of the next chapter is here. Control and drive your business strategically, attract and keep the best people, train like crazy, take a price increase and keep your menu small and tight and your profits will put this trying year well behind you.

For a more information on improving profitability and driving sales, contact AMP Services at rbraa@ampservices.com. Rick Braa is the founder of AMP Services, an accounting and consulting firm specializing in helping companies grow profitability. 

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Buyer’s Guide 2021-22 │ 63