2022 Washington Hospitality Magazine Buyer's Guide 2022-23 by Washington Hospitality Magazine

Washington Hospitality Association 510 Plum Street SE Olympia, WA 98501-1587

STANDARD US POSTAGE PAID APEX MAILING SERVICES INC

GUIDE 19

PLUS BUYER’S PAGE

WINS ON YOUR BEHALF

CELEBRATING WA S H I N GTO N

2022-23

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EDITORIAL STAFF Publisher, Anthony Anton Executive Editor, Lex Nepomuceno Copy Editor, Marianne Scholl Art Director, Lisa Ellefson Contributing Editors: Alina Day, Lisa Leinberger, Andy McVicar, Alec Northrop

Inside

Buyer’s Guide 2022-23

EXECUTIVE COMMITTEE Chair: Ron Oh Vice Chair: Brian Moreno, McDonald’s

CELEBRATING

EXECUTIVE TEAM President and CEO, Anthony Anton Vice President, Teran Haase Chief Financial Officer, Phil Costello Senior Director of Communications & Technology, Lex Nepomuceno Director of Local Government Affairs, John Lane Director of State Government Affairs, Julia Gorton Director of Membership, Steven Sweeney

WINS ON YOUR BEHALF

Buyer’s Guide Listing 19A-45A Your one-stop shop 510 Plum St. SE Olympia, WA 98501-1587 T 360-956-7279 | F 360-357-9232 wahospitality.org

Reproduction of articles appearing in Washington Hospitality Buyer’s Guide are authorized for personal use only, with credit given to Washington Hospitality Magazine and/or the Washington Hospitality Association. Articles written by outside authors do not necessarily reflect the views or positions of the Washington Hospitality Association, its Boards of Directors, staff or members. Products and services advertised in Washington Hospitality Buyer’s Guide are not necessarily endorsed by the Washington Hospitality Association and do not necessarily reflect the opinions of the Washington Hospitality Association, its boards of directors, staff or members. ADVERTISING INQUIRIES MAY BE DIRECTED TO: advertising@wahospitality.org We welcome your comments and suggestions. email: news@wahospitality.org, phone: 800225-7166. Readership: 9,422

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Features 6

From your President and CEO

Your association member value: Membership and Worksafe

Short legislative session, long list of wins for hospitality

Your communications team has the answers

Your association member value: Communications

Five Blessings of Successful Transitions of Ownership

Washington’s updated Food Code

State investments improve lodging outlook

The benefits of membership

Hospitality Solutions put money back into your pocket

ProStart® is back!

Your association member value: Business Development

Ask the expert

MY HOSPITALITY

INSURANCE

Business insurance for hospitality by hospitality

Some lines of insurance include:

Logan Dozier Book time with me wha.fyi/hospins

■ Property ■ General liability & liquor liability ■ Crime ■ Workplace violence coverage/active shooter ■ Employment practices liability insurance ■ Restaurant recovery ■ Cyber liability

In collaboration with our partner Parker, Smith & Feek, An IMA Company.

President and CEO Anthony Anton

President and CEO anthonya@wahospitality.org

Building on all we’ve learned “Here comes the sun.” Lines of George Harrison’s great song keep coming to my mind. “It’s been years since it’s been clear.” But you’ve made it! You’ve proven your ability to run a business through thick and thin. I really mean it. This has been a brutal two years. We still have some headwinds, but the sun is breaking through the clouds and, as The Beatles sang in another famous song, “It’s gonna be all right.” Now it’s time to focus on hope as we reinvent the industry yet again. It’s time to build on the lessons you’ve learned. And time to expand on the habits you adopted to get through the hard times just behind you. And as you do, the Washington Hospitality Association is here to help you win on every front. Throughout COVID, we had to be better than ever at leveraging our resources to help businesses in Washington state. The four pillars of our organization – advocacy, workforce, cost-saving programs and information – will continue to deliver on our goal of providing four times the value of your annual dues investment. Last year alone, thanks in part to our government affairs efforts at the state and national level, the Washington business community received over $2 billion in relief. With your engagement, we also forged new solutions that work for hospitality. We made sure legislators understood the challenges facing our members, and it paid off. Here are four more things I urge you to think about as you move forward: 1. Lead with new generations in mind. We’re going to be short workers for the next three to four years and people will have lots of choices of where to work. Leadership and a great environment are going to matter. Are you putting the time you need into your business culture to get there? Take advantage of this moment and rebuild right. Be sure to hire with a career ladder in mind to help 6 │ wahospitality.org

counter hiring challenges. The association now has the Northwest Hospitality Leadership Podcast to help you do all of this. 2. Keep expanding your use of tech. I know I’ve been talking about technology for a while, but COVID meant many of you finally had to adopt new tech. (Come on and admit it. Many of you had to learn what a QR code is.) Don’t stop now. How do you take this to make a business run great in normal times? How can you use QR codes to gather analytics and information to make decisions? What about a virtual concierge, paying someone to answer your guests’ questions from home? Maybe four or five of you hoteliers want to go in on this together. Tech needs to be a cornerstone of your business. It’s not just this thing you had to do to survive the pandemic. 3. Don’t rush to open all of your shifts. Staffing is going to be hard for a while. Currently, our workforce is 10% short of what we had in 2019. We expect that to last until 2026 or so unless there is a drastic change. So don’t rush. Be sure your shifts are profitable. And ask yourself what can tech do instead of people? How do you get at that missing workforce in new ways? 4. Use every pillar of the association as a resource. Tell your territory manager you want a benefit review and get a quote to explore how much money you can save each month. Keep opening your emails and use our website to link to vital industry information. And consider using your free 30-minute consultation through the Advisory Network to help you resolve a legal issue or bounce an idea off of a profitability expert like Rick Braa. We’re here to help you win. Finally, use the resources in this Buyer’s Guide to tackle some of the supply chain challenges you may be facing or to explore new tech options. There may still be headwinds, but we have resources to help you weather them. Don’t be afraid of starting fresh or rebuilding where you need to rebuild. Instead, embrace change like you’re opening the shades and breathing in a sunrise. It’s a new day – make it yours.

Life happens around the table™ Harbor’s mission is to care for and support our thriving food community. We partner with local farmers and ranchers like Royal Ranch to bring the bounty of the Northwest into our customers’ kitchens.

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The Power of Partnership The power of partnership means understanding your business needs specific to the Pacific Northwest and bringing you powerful solutions. Whether you’re looking for training, food cost advantages, service ideas, or new additions to your menu, we have the products, services and expertise to fit your needs.

Sysco Seattle

22820 54th Ave S. Kent, WA 98032 206.622.2261 Sysco Spokane 300 N Baugh Way. Post Falls, ID 83854 208.777.9511 Sysco Portland 26250 SW Parkway Center Dr. Wilsonville, OR 97070 503.682.8700

Your association member value: Membership and Worksafe 2021 was another challenging year for hospitality. Despite obstacles, your association worked hard to achieve significant wins on behalf of the industry and members like you. Here are some of what we accomplished in our 2021 fiscal year which ran October 2020 through September 2021.

WorkSafe (Retro & Claims Management Program)

When an employee gets injured, it costs. Maybe it’s the cost of finding other team members to cover a shift or hiring and training a new employee. Or it could be a loss in production or the loss of a new project. And injuries can mean an increase in your workers’ compensation rates. Our program is designed to help you reduce your experience factor, so you pay less to L&I from the outset. We provide you with tools to prevent injuries and, if an injury does occur, we give you tools to keep claims costs low and get claims closed. Highly qualified members may even be able to get a partial refund on premiums paid to L&I. Here’s is some of what we accomplished in 2021:

56%

56% OF PARTICIPANTS MAINTAINED OR LOWERED THEIR EXPERIENCE FACTOR FOR 2022.

54%

54% OF PARTICIPANTS EARNED A COMPENSABLE CLAIMS-FREE DISCOUNT FOR 2022.

$5.9 million

RETURNED IN REFUNDS TO RETRO PARTICIPANTS IN DECEMBER 2021.

$36,000

IN PENALTY AND INTEREST CHARGES REMOVED FOR A MEMBER.

225 MEMBERS SAVED A TOTAL OF $28,125 IN WORKERS COMP TRAINING COSTS.

Membership

As a member of the Washington Hospitality Association, you have access to world-class customer service and attention from your dedicated membership representative. Our team lives and works in the communities we serve and is committed to saving you time, energy, worry and costly missteps. Have a question about music licensing? A concern about terminating an employee? Call your membership representative. We have resources, solutions and guidance, and we are available to provide a comprehensive benefit analysis at your convenience. In 2021 our membership team:

Called 1,000+ members to provide Paycheck Protection Program guidance.

Called 8,000+ hospitality operators

to support their Working Washington applications.

Completed Working Washington 4 calling campaign. 2,700+ Number of calls team made

3,233

Grants awarded to hospitality establishments

$25,000

in grant awards

Sent 1,740 emails

related to RRF to connect restaurateurs to RRF portal.

Supported Washington restaurants in the Restaurant Revitalization Fund (RRF) application process.

Buyer’s Guide 2022-23 │ 9

We heard you. Your employees want affordable benefits. It’s more difficult than ever to attract and retain great employees. Don’t let benefits get in the way — they’re more affordable than you think. These insurance options start at:  Medical pricing based on age/gender  $1.41* for $10k Life and accidental death insurance  $1.80* for Employee Assistance Program  $2.33* for telemedicine  $4.85* for vision  $36.89* for dental

Customize a plan that works for you and your team.

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Short legislative session, long list of wins for hospitality The 2022 legislative session was a short 60-day sprint to the finish that had a huge impact on hospitality businesses in Washington. Our message to lawmakers this year was clear: The businesses that define your community are hurting, and recovery is going to be a long, slow process. Members drove that point home, and in the first 60 days of the year, 440 members made three or more engagements with their lawmakers. Here are some of the biggest wins our industry worked together to achieve. We fought hard to secure relief funding for hospitality businesses through legislation and the state budget including: • $100 million in grant funding for the hospitality industry, $15 million of which is specifically reserved for hotels that were impacted by the eviction moratorium and suffered losses in the form of unpaid stays, legal fees and room damage. • $7 million in relief by reducing liquor license fees by 50% through Dec. 31, 2023.

$200 million providing unemployment insurance relief This bill extends last year’s relief by capping the social tax at 0.5%, which will provide savings for every business. ESD will reissue rate notices to take effect prior to first quarter payments. The bill also caps the social tax calculation at rate class 7 for small businesses with fewer than 10 employees. Paid Family and Medical Leave accountability ESD shared some surprising news early in session by revealing the Paid Family and Medical Leave program would become insolvent without a direct legislative appropriation, which they did receive. We worked to insert significant accountability measures into SB 5649. The bill as passed requires an immediate actuarial audit, creates a temporary taskforce, establishes permanent actuaries inside ESD, and requires an in-depth audit to the Joint Legislative Audit and Review Committee.

Buyer’s Guide 2022-23 │ 11

Thanks to your engagement...

We defeated HB 1837 regarding ergonomics. This bill would have lifted the 20-year prohibition on the Department of Labor and Industries’ ability to adopt rulemaking on ergonomics in the workplace. Implementing the last ergonomics rule passed by the legislature cost businesses hundreds of thousands of dollars, leading to a 2003 initiative which overturned it. HB 1837 was amended to directly target the lodging industry by exempting many professions but leaving housekeeping staff eligible under the bill. Defeating this bill was a tough battle. It was a priority for some large interest groups, and it was the topic of an all-night floor debate. Our members played a crucial role in stopping this bill by engaging with legislators on this issue. We expect to see it again next year. We stopped SB 5371 imposing a sugary beverage tax. This bill would have added a $.0175-per-finishedfluid-ounce tax on sugary beverages (soda products, juices, etc.) to fund public health services and health equity initiatives. This tax would have almost doubled the cost to purchase a five-gallon bag of soda concentrate and our members made the harmful effects of this bill clear by writing legislators in the Senate Health Care Committee where the bill died. We defeated HB 1698, which would have banned latex gloves in food establishments. Another bill that we can expect to see again in the future is HB 1698 which would have prohibited the use of latex gloves in food establishments starting January 2024. The bill failed to move out of committee, but we are working to find a solution to this issue in the interim. Notably, the updated state Food Code makes it easier for businesses to apply for waivers to allow bare hand contact with ready-to-eat foods. This could save your business money and avoid disruption to your operations should a bill like this eventually pass.

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We defeated SB 5903 concerning multimodal transportation for drive up establishments. SB 5903 would have required operators with a drive-thru to allow pedestrians, bicyclists and other nonmotor vehicle modes of transportation to use the drive-thru. This would present liability for our members who would be forced to build a second drivethru for these guests under the bill if the existing drive-thru lane were deemed unsafe. We stopped it this year and are preparing for a similar fight next year. As this summary demonstrates, we have one of the most talented government affairs teams in the state. But they’ll be the first to say they wouldn’t be able to be as effective in their jobs without the support and engagement of our members. Many people believe their voice doesn’t matter when it comes to politics and policy making. Nothing could be further from the truth. Time and time again we see just how important your voice is in influencing public policy. This was a short 60-day session. Legislation moved quickly, which meant we needed to move quickly as well to support the policies that benefited our industry and oppose the bills that would do harm. Your willingness to respond to our action alerts made a huge difference in those efforts. The 2022 legislative session could have resulted in a diversion of lodging tax revenue away from tourism, new ergonomics rules that would have cost lodging properties millions and a ban on latex gloves. Each of these measures was defeated in large part because of your messages to lawmakers. While we should take time to celebrate these victories, the work doesn’t end here. These issues, and many others, are likely to return during the 2023 session. Your GA team is already working with lawmakers and stakeholders on strategies to address these issues next year. The time will come once again when your engagement with lawmakers will be crucial to protecting our industry. Thank you for answering the call and engaging in the legislative process. Your voice truly does make a difference!

More wins and more defeated bills

SB 5513 – Expanding flexibility of existing lodging taxes for affordable workforce housing Local government were back again this year looking to raid needed local tourism funding for general government purposes and again we were able to block the attempts. After SB 5513 was introduced early in session, we sent out an action alert and members acted quickly by sending a strong message in opposition to the bill. We were then able to meet with the sponsor of the bill to identify other funding sources (contained in SB 5868), to protect local tourism funds.

Consumer data privacy 2SHB 1850 would have included a private right of action as well as significant fees that would have impacted our industry. We opposed the bill and it failed to pass this year. This policy will likely be introduced next year as well.

SB 5868 expands the use of a local taxing option for economic development for the infrastructure for affordable workforce housing. We supported the alternative approach and the bill passed.

Workers’ compensation SB 5801 would have required employers who appeal an L&I ruling to pay for all attorney and witness fees on behalf of the employee if the court ruled in favor of the employee, creating barriers to an employer’s ability to appeal a decision.

Qui tam 2SHB 1076 would have allowed thirdparty “relators” to bring a lawsuit against a business for any alleged labor violation, rather than utilize the current Labor and Industries Agency.

Foodservice packaging SB 5658 would have required foodservice packaging, like clamshells and single-use cups, to meet a recycled content standard by 2030. The association spent significant time on this during the interim and will continue to monitor as this issue will likely return next year.

In-home kitchens E2SHB 1258 would have allowed food businesses that are considered a microenterprise to prepare, cook and sell food out of a home. This bill would have also allowed these small businesses to operate a food business with exemptions from the food code. ■

Buyer’s Guide 2022-23 │ 13

YOUR COMMUNICATIONS TEAM HAS THE ANSWERS By Lisa Leinberger

Washington Hospitality Association’s communications team has kept you informed of breaking news throughout the pandemic. One of the association’s four pillars is being your primary source for news and information. Now that the governor has lifted mask restrictions and positive cases are dwindling, the team is transitioning from acting as a breaking news source to helping you get back to business and find success during what is now the COVID endemic. HERO Every year, your communications team updates the Handbook for Excellent Restaurant Operations (HERO). In it you will find the latest in regulatory information and much more. What’s new this year? We have information about:

2022 updates to Washington state’s food code Optional serviceware Single-use plastic bags Health Emergency Labor Standards Act (HELSA) Closed-captioning requirements Cocktails to-go

The HERO is available to members at access.wahospitality.org. Also new this year: The HERO has moved to an online-only format so we can update it as changes happen. We’ll let you know when we publish changes, so be sure to keep an eye out for announcements. Northwest Hospitality Leadership Podcast There is a labor scarcity everywhere and Washington hospitality businesses are certainly feeling it. During the pandemic, many of our employees found work in other industries and many decided to leave the workforce altogether. And it was hard to find employees even before the pandemic. We know that you have had significant turnover and that you and your managers need to find new ways to lead.

14 │ wahospitality.org

We have the information you need! Whichever way you prefer getting the hospitality information you need, we are here for you. Check out all we have to offer and if you have any questions, you can reach us at news@wahospitality.org.

To help you get there, the Washington Hospitality Association produced the Northwest Hospitality Leadership Podcast in partnership with the Table Group, a consulting firm that specializes in organizational health founded by author Patrick Lencioni. In each episode Washington Hospitality Association President & CEO Anthony Anton discusses leadership and business culture with leaders from Washington hospitality businesses and members of the Oregon Restaurant & Lodging Association. You can find our complete library of the podcast at wahospitality.org/news/podcast or wherever you get your podcasts. Webinars and podcasts The last two years have been filled with changing mask, vaccine, food code and operational regulations. One place to get answers to your questions about regulatory and other changes is our webinars. If you miss a live presentation, you can always catch up later. On the first Wednesday of every month, Anthony Anton presents the CEO Podcast. It’s a podcast but also a webinar, so if you attend in real time you can ask Anthony anything. Or find the CEO Podcast wherever you get your podcasts, download it at wahospitality.org/news/podcast or watch it on our YouTube channel at youtube.com/WAHospitality. When new employee regulations arise and cause confusion, employment lawyer Catharine Morisset from Fisher Phillips will walk you through what you need to know and answer your questions. All of her webinars are available on our members-only site at access.wahospitality.org. Financial consultant Rick Braa from AMP Services is our “Hospitality Profit.” He answers your questions about grants, tax credits, profitability and more during his webinars. If you miss Rick live, you can find him later on our YouTube channel. Toolkits This year we’ve seen issues with the supply chain. The new state food code went into effect on March 1. And huge summer wildfires that fill the skies with smoke across the state are becoming the norm. When challenges like these arise, check out our toolkits. You will find helpful links, articles and many other tools you need to navigate complex issues. Find all our toolkits at wahospitality.org/blog/category/resources/toolkits.

Newsletters Our communications team puts together several newsletters with the news you need and sends them directly to your inbox. Every week, the communications team collects the important stories you need to read and includes them in the Washington Hospitality Weekly. Look for it in your email every Thursday afternoon. During the legislative session, we compile the Legislative News. In it, you’ll find updates on legislation our government affairs team supports, opposes or is working to modify. When you get an Action Alert, you can contribute to the legislative process by letting your lawmakers know how you feel about proposed legislation. Our chapters in Spokane and Seattle send out their own local newsletters featuring what the local government affairs team is working on and learn how members can get involved. We also have More for Your Margin, a monthly email that features programs that can help your bottom line. If you aren’t already subscribed and would like to receive any of these email newsletters, please contact your territory manager. Websites Where is the one place you can find all the information we’ve covered here? Wahospitality.org is the site you should bookmark to find all the news you need. If you are looking for local news in Spokane, visit Spokanehospitality.com. For local Seattle Restaurant Alliance news, visit seattlerestaurantalliance.com, and if you are a Seattle hotelier, go to seattlehotelassociation.org. Social media This year, we launched a private Facebook group so you can hear directly from your territory managers and get access to information and events that are exclusive to the members of the Washington Hospitality Association. Join the conversation at facebook. com/groups/wahospitality. We also have public-facing social media accounts on Facebook, Instagram, Twitter and LinkedIn. Search “wahospitality” to find us. ■ Buyer’s Guide 2022-23 │ 15

Your association member value: Communications Being your primary source of information is one of the four pillars of the Washington Hospitality Association. In 2021, the team hit significant milestones and achieved many goals on your behalf.

2021 2020

2020

QUARTER 1

COMMUNICATIONS WINS, blowing away the goal of 2000 wins.

2021 2020

8,781

2021

QUARTER 2 Delivered

PROVIDED ACCESS to a FREE STATEWIDE DIGITAL TAKE-OUT DINING GUIDE

QUARTER 3

2021 2021

Successfully executed an information campaign on Paid Family and Medical Leave, conclusively educating an estimated 900 members.

2021 2021

Delivered

6,333

COMMUNICATIONS WINS (target = 2,754)

2021

Including: 5,277 toolkits downloaded 200 Employment Law Manual delivered 213 webinar wins   200 webinars from earlier quarters replayed

Delivered

6,417

COMMUNICATIONS WINS (target = 2,000)

Including: 4,783 toolkits downloaded (target= 2,604) 246 Employment Law Manual delivered (target = 25) 169 webinar wins (target = 135) 303 webinar from earlier quarters replayed (target = 10) 345 HERO downloads (target = 50)

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2021

QUARTER 4

We help make

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with helpful advocates

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Find out how we can help your business. |

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WA S H I N GTO N

BUYER’S GUIDE

SHOP BY COMPANY SHOP BY CATEGORY 3.14DC Melanie Corey-Ferrini 5608 17th Ave NW Ste 1420 Seattle, WA 98107-5232 206-353-1687 melanie@314dc.com 314dc.com Space planning, management, consulting Service area: Statewide Member special offer

Alliance Business Solutions Alliah Sheta 2485 Cardinal Lane Santa Cruz, CA 95062-4264 763-361-6963 alliah.sheta@optum.com wha.fyi/3LJA2g0 Health insurance & wellness provider Service area: Statewide Member special offer Program partner

ACRAnet, Inc. Jacquie Brownell 521 W Maxwell Ave Spokane Valley, WA 99201 509-324-1241 Jacquie.Brownell@acranet.com www.acranet.com Employment screening background checks Service area: Statewide

Alliant Insurance Services Mac McIntosh 3977 Harbour Point Blvd SW Mukilteo, WA 98275-5454 425-740-5200 mac.mcintosh@alliant.com www.alliant.com Insurance & risk management Service area: Statewide

Adesso Damon Maletta 31755 Coast Highway Unit 302 Laguna Beach, CA 92651 206-931-3457 damon@adessocapital.com adessocapital.com ERTC filing services, lending solutions Service area: Statewide Member special offer Program partner Alice Financial Amy Canavan 195 Montague St Floor 14 Brooklyn, NY 10015 718-313-3486 amy@thisisalice.com www.thisisalice.com Lower payroll taxes Service area: Statewide Member special offer Program partner All Things HR, LLC Suzan Sturholm 4210 198th St SW Ste 105 Lynnwood, WA 98036-6756 425-248-4978 ssturholm@allthings-hr.com allthings-hr.com HR consulting firm Service area: Statewide

Alteza Restaurant Supply Daniel Ramiro 16726 SE Renton-Issaquah Rd Renton, WA 98059 206-457-8252 contact.alteza@gmail.com altezarestaurantsupply.com New & used restaurant equipment Service area: Statewide American Underwriters Insurance Lavonne Northcutt 6429 S Tacoma Way Tacoma, WA 98409-4004 253-473-1415 lavonne@american-underwriters.com www.auiagency.com Business & commercial insurance Service area: Statewide

Alpine Bakery Co. Nicole Burgi 810 N Monroe St Spokane, WA 99201-2109 509-327-7040 alpinebakerycompany@gmail.com Fresh, local, preservative-free bakery Service area: Spokane

Amero Search Group Rick Amero 1728 164th St SE Mill Creek, WA 98012-8080 206-390-4233 rick@amerosearchgroup.com amerosearchgroup.com Hospitality management recruitment services Service area: Statewide

ALSCO Steve Bivens 6828 S 204th St Kent, WA 98032-5112 253-478-5197 sbivens@alsco.com www.alsco.com Linen supply & uniforms Service area: King, Kitsap, Lewis, Pierce, Skagit, Snohomish, Thurston

AMP Services, LLC Rick Braa 200 W Mercer St, Ste 511 Seattle, WA 98119-5908 206-596-7400 rbraa@ampservices.com www.ampservices.com Outsourced accounting/consulting services Service area: Statewide

ALSCO- American Linen Spokane Joey Kink 1923 N Waterworks St Spokane, WA 99212-1360 509-534-2693 jkink@alsco.com www.alsco.com Linen supplies & cleaning Service area: Spokane

Angus Meats, Inc. Tom Stachecki 2810 N Hogan St Spokane, WA 99207-4823 509-482-7033 toms@angusmeats.com www.angusmeats.com Beef, pork, poultry Service area: Spokane

= Program partner

20A | 2021–2022 Buyer’s Guide

SHOP BY COMPANY Anheuser Busch Companies Gilbert Canizales 15800 Roscoe Blvd Van Nuys, CA 91406-1350 503-720-9586 gilbert.canizales@anheuser-busch.com www.anheuser-busch.com Beer, domestic & regional Service area: Statewide Artisan Premades Brad Gillis 432 S Cloverdale St Seattle, WA 98108-4546 206-686-9711 brad@eathomegrown.com artisanpremades.com Locally crafted ready to eat Service area: Snohomish, King, Pierce, Thurston, Lewis, Cowlitz, Clark ASCAP John Bonaccorso 2 Music Sq. West Nashville, TN 37203-3204 888-772-4252 jbonaccorso@ascap.com www.ascap.com Music licensing Service area: Statewide Baker Commodities Inc Michael Bulleri PO Box 58368 Seattle, WA 98138-1368 206-243-7387 mbulleri@bakercommodities.com www.bakercommodities.com Used cooking oil recycling Service area: Statewide Bargreen Ellingson Seattle Kevin Wilkinson 3627 1st Ave S Seattle, WA 98134-2201 206-682-1472 kwilkinson@bargreen.com www.bargreen.com Restaurant supply, design & fabrication Service area: King

Bargreen Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 509-324-2939 tkennedy@bargreen.com www.bargreen.com Restaurant supply, design & fabrication Service area: Spokane Bargreen Ellingson Tacoma Josh Pugh 6626 Tacoma Mall Blvd, Ste B Tacoma, WA 98409-9086 253-475-9201 jopugh@bargreen.com www.bargreen.com Restaurant supply, design & fabrication Service area: King, Lewis, Pierce, Thurston Batali Associates Hospitality Consulting Ken Batali 9792 Edmonds Way Ste 226 Edmonds, WA 98020-5940 206-390-8285 ken@bataliassociates.com www.BataliAssociates.com Restaurant & hospitality consulting Service area: Statewide BizX Mike Enberg 11820 Northup Way Ste E108 Bellevue, WA 98005-1926 425-998-5055 mikee@bizx.com www.bizx.com Modern digital barter exchange Service area: Statewide Member special offer Blake Rian Consulting Suzanne O’Brien-Justice 601 108th Ave NE Ste 1900 Bellevue, WA 98004-4383 425-749-9202 suzanne@blakerianconsulting.com www.blakerianconsulting.com Dedicated hospitality recruiting Service area: Statewide

BMI Jessica Frost 10 Music Sq E Nashville, TN 37203-4321 615-401-2873 jfrost@bmi.com www.bmi.com Performing rights organization Service area: Statewide Member special offer Program partner Bounce-n-Battle Ian Manheimer 4107 NW Fruit Valley Rd Ste O Vancouver, WA 98660-1275 360-571-5754 ian@bouncenbattle.com www.bouncenbattle.com Party rentals, interactive games Service area: Clark, Cowlitz, Skamania Brantley, Janson, Yost & Ellison, CPA’s Michael Gintz 909 S 336th St Ste 201 Federal Way, WA 98003-7394 253-838-3484 mgintz@brantleyjanson.com www.brantleyjanson.com Accounting, CPA & taxes Service area: Statewide BuddyIns Marc Glickman 4047 Meadow Lark Dr Calabasas, CA 91302-1844 818-264-5464 marc@buddyins.com www.buddyins.com Long term care insurance Service area: Statewide Caffe Appassionato Coffee Co. Phil Sancken 4001 21st Ave W Seattle, WA 98199-1201 888-502-2333 phil@caffeappassionato.com www.caffeappassionato.com Wholesale coffee & teas Service area: Statewide

= Program partner

2022–23 Buyer’s Guide | 21A

SHOP BY COMPANY SHOP BY CATEGORY Caffe D’Arte, LLC Kimberly Suchan 33926 9th Ave S Federal Way, WA 98003-6708 253-252-7050 kzier@caffedarte.com www.caffedarte.com Wholesale espresso & coffee roasters Service area: Statewide

CLA - Bellevue Kevin Tomalty 10700 Northup Way Ste 200 Bellevue, WA 98004-4163 425-250-6100 Kevin.Tomalty@claconnect.com www.Claconnect.Com Seamless CPA experience Service area: Statewide

Cascade Natural Gas Conservation Incentive Program Bradey Day 1600 Iowa St Bellingham, WA 98229-4707 866-450-0005 bday@trccompanies.com www.cngc.com/energy-efficiency/ commercial-rebate-offerings/ Commercial conservation & energy Service area: Adams, Benton, Chelan, Clark, Cowlitz, Douglas, Franklin, Grant, Grays Harbor, Island, Kitsap, Mason, Pierce, Skagit, Snohomish, Walla Walla, Whatcom, Yakima

CLA - Central Washington Kevin Tomalty 517 N Mission St Ste B Wenatchee, WA 98801-6634 509-663-5622 Kevin.Tomalty@claconnect.com www.Claconnect.Com Seamless CPA experience Service area: Statewide

Central Washington Fair Association Erin Baldoz 1301 S Fair Ave Yakima, WA 98901-5500 509-248-7160 erinb@fairfun.com www.statefairpark.org Event management Service area: Yakima Charlie’s Produce Shawn Garner 4103 2nd Ave S Seattle, WA 98134-2305 206-625-1412 shawng@charliesproduce.com www.charliesproduce.com Fresh produce & daily delivery Service area: Statewide Chukar Cherry Company LuAnn Stine PO Box 510 Prosser, WA 99350-0510 509-786-2055 luann@chukar.com www.chukar.com Wholesale berries & nuts Service area: Statewide

CLA - Spokane Kevin Tomalty 601 W Riverside Ave # 700 Spokane, WA 99201-0622 509-363-6300 Kevin.Tomalty@claconnect.com www.Claconnect.Com Seamless CPA experience Service area: Statewide Clark Nuber P.S. Julie Eisenhauer 10900 NE 4th St Ste 1400 Bellevue, WA 98004-5873 425-454-4919 jeisenhauer@clarknuber.com www.clarknuber.com Accounting, CPA & taxes Service area: Statewide Clevenger Associates Tony Clevenger 11803 101st Ave Ct E, Ste 203 Puyallup, WA 98373-3473 253-841-7811 tony@clevengerassoc.com www.clevengerassoc.com Kitchen planning & design Service area: Statewide

CLG Employer Resources Holly Hahn 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 425-391-4141 hollyh@clger.com clgemployerresources.com Employee benefits & health insurance Service area: Statewide Member special offer Program partner Coca-Cola North America Group George Allen 807 NE 85th St Seattle, WA 98115-3031 800-438-2653 gallen@coca-cola.com www.coca-colacompany.com Total Beverage Solutions Service area: Statewide Color Graphics Screenprinting, Promotional Products & Awards Voshte Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 360-352-3970 voshte@colorgraphicswa.com www.colorgraphicswa.com Embroidery, screenprinting & promotional Service area: Statewide Member special offer Columbia Distributing Co., Inc. Rob Hartman 255 Appleyard Drive Wenatchee, WA 98801-8962 509-662-1673 rob@columbiadistributing.com www.columbiadistributing.com Beverage distributor Service area: Chelan, Douglas, Okanogan Community at Heart Hospitality LLC Russell Brent 14015 NE 92nd Circle Vancouver, WA 98682-6451 503-312-1704 russellebrent@gmail.com communityatheartnw.com Comprehensive restaurant solutions & consultation Service area: Clark, Cowlitz, Skamania, Wahkiakum Member special offer = Program partner

22A | 2021–2022 Buyer’s Guide

HR SOLUTIONS Management simplified Minimum 35% off on payroll services Some solutions include:

■ Payroll ■ Onboarding ■ Timekeeping & scheduling ■ HR management system ■ Work opportunity tax credit

wha.fyi/hr-bg

2022–23 Buyer’s Guide | 23A

SHOP BY COMPANY SHOP BY CATEGORY Concentra Urgent Care Ryan Schall 140 4th Ave N Ste 150 Seattle, WA 98109-4940 206-445-8835 RSchall@Concentra.com www.concentra.com Dependable solutions for workrelated injuries Service area: Statewide

Custom Gaskets NW Scott Dugaw PO Box 111734 Tacoma, WA 98411-1734 866-944-2653 gasketsnw@hotmail.com www.customgasketsnw.com Gaskets, hardware & fabrication Service area: Statewide Member special offer

Degen & Degen Architecture and Interior Design Anita Degen 1402 3rd Ave Ste 1100 Seattle, WA 98101-2124 206-623-6368 anita@ddseattle.com www.ddseattle.com Architecture & interior design Service area: Statewide

CORT Party Rental Robin Denny 6101 Associated Blvd Everett, WA 98203-7167 425-953-1444 partyrental@cort.com cortpartyrental.com Event rental company Service area: Statewide Member special offer

Cyrus O’Leary’s Pies Natalie Allison 1528 S Hayford Rd Airway Heights, WA 99001-9404 509-624-5000 nallison@saraleefb.com www.cyruspies.com Frozen pie manufacturing Service area: Statewide

Dickerson Distributors, Inc. Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 360-676-1260 Kevin@dickersondistributors.com www.dickersondistributors.com Beer, spirits & wine Service area: Island, San Juan, Skagit, Whatcom

Craig Stein Beverage Chris Strong 5408 NE 88Th St Bld. B - 101 Vancouver, WA 98665-0990 360-823-2534 Christopher.Strong@csbeverage.com csbeverage.com Beer, wine & spirits Service area: Clark, Cowlitz, Klickitat, Skamania

Dancing Goats Coffee Dave Wasson 200 Market St NE Olympia, WA 98501-6965 360-753-3391 dwasson@dancinggoats.com www.dancinggoats.com Wholesale coffee, equipment, training Service area: Statewide

Crystal Investment Property LLC Michelle Kennedy 600 NE 99th St Vancouver, WA 98665-5901 503-530-1316 michelle@crystalip.com crystalip.com Hotel brokerage, selling/buying Service area: Statewide

Davis Grimm Payne & Marra Selena Smith 701 Fifth Ave, Ste. 3500 Seattle, WA 98104-70505 206-447-0182 SSmith@davisgrimmpayne.com www.dgpmlaw.com Management labor & employment law Service area: Statewide

Cuboh Software Inc Fraser Rinald 510 - 1515 Douglas St Victoria, BC V8W 2G4 885-453-4965 fraser@cuboh.com cuboh.com Third party delivery consolidation Service area: Statewide Member special offer

Deacon Construction, LLC Bob Murphy 8343 154th Ave NE Ste 210 Redmond, WA 98052-6182 206-799-5823 bob.murphy@deacon.com www.deacon.com Real estate development & construction Service area: Statewide

24A | 2021–2022 Buyer’s Guide

Dick’s Restaurant Supply Bellevue Dirk Happee 2102 140th Ave NE Bellevue, WA 98005-2008 425-289-0680 dhappee@dicksrestaurantsupply.com www.dicksrestaurantsupply.com Great value, less hassle Service area: King Dick’s Restaurant Supply Mount Vernon Dave Becker 324 Chenoweth St Mount Vernon, WA 98273-9045 360-848-0259 dbecker@dicksrestaurantsupply.com www.dicksrestaurantsupply.com Great value, less hassle Service area: Island, Kitsap, San Juan, Skagit, Snohomish, Whatcom Dick’s Restaurant Supply Seattle Mike Hoye 2963 1st Ave S Seattle, WA 98134-1821 206-382-0160 mhoye@dicksrestaurantsupply.com www.dicksrestaurantsupply.com Great value, less hassle Service area: King

SHOP BY COMPANY Dining Alliance Sean Donahue 307 Waverley Oaks Rd Waltham, MA 02452-8449 617-275-8430 sean.donahue@buyersedgeplatform. com www.diningalliance.com Group purchasing organization Service area: Statewide Member special offer Program partner Distant Lands Coffee Diane Graber 801 Houser Way N Renton, WA 98057-5506 425-917-2920 dianeg@dlcoffee.com www.dlcoffee.com Wholesale coffee & espresso Service area: Statewide DoorDash Kelly Lewis 303 2nd St Ste 800 San Francisco, CA 94107-1366 847-440-4263 kelly.lewis@doordash.com www.doordash.com Third-party restaurant delivery Service area: Statewide Dynamic Sales & Service Daniel Danhof 12910 NE 125th Way, Bldg. B-3 Kirkland, WA 98034-7716 425-823-4300 dan@dynamicss.com www.dynamicss.com OPL, guest laundry & services Service area: Statewide Ecolab Philip Anderson 4301 S Pine St, Ste 540 Tacoma, WA 98409-7216 253-244-3884 philip.anderson@ecolab.com www.ecolab.com Dishmachine & cleaning chemicals Service area: Statewide

Edenholm & Associates Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 206-245-6401 eedenholm@bainbridge.net Accounting, business taxes, CPA Service area: Kitsap Encore Group (USA), LLC Jason Younce 790 Andover Park East Tukwila, WA 98188-7612 206-219-6645 jason.younce@encoreglobal.com www.encoreglobal.com Events that transform Service area: Statewide Equitable Advisors Jared Johnson 10500 NE 8th St Ste 1600 Bellevue, WA 98004-4360 425-512-4790 jared.johnson@equitable.com equitable.com Providing holistic financial planning Service area: Statewide ERNwest Olympia John Meier 1550 Irving St SW, Ste 300 Tumwater, WA 98512-6362 800-433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Service area: Statewide Member special offer Program partner ERNwest Spokane John Meier 511 N Argonne Rd, Ste 201 Spokane Valley, WA 99212-2878 800-433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Service area: Statewide Member special offer Program partner

Essential Benefits Gordon Kushnick 7900 E Green Lake Dr N Ste 216 Seattle, WA 98103-4819 206-906-9815 gordon@essential-benefits.com essential-benefits.com Health insurance - employee benefits Service area: Statewide Essential Foods Adam Hewey 520 S Massachusetts St Seattle, WA 98134-1625 206-545-4194 efoods@aol.com www.globespun.com Natural foods manufacturers & copacking Service area: King Evergreen Payment Solutions Matthew Ellis 1220 Main St Ste 400 Vancouver, WA 98660-2963 360-947-3582 matt@evergreenpaymentsolutions.com www.evergreenpaymentsolutions.com Merchant service & payment processing Service area: Statewide Member special offer Expense Reduction Analysts Bruce Follansbee PO Box 2171 Redmond, WA 98073 425-629-3731 bfollansbee@expensereduction.com us.expensereduction.com Expense reduction cost management Service area: Statewide Farmers Insurance - Villano Insurance & Financial Services Vince Villano 6020 Main St SW Ste H Lakewood, WA 98499-6506 253-503-3573 vvillano@farmersagent.com agents.farmers.com/wa/lakewood/ vincent-villano-jr Insurance, financial, medical & supplemental Service area: Statewide Member special offer

= Program partner

2022–23 Buyer’s Guide | 25A

SHOP BY COMPANY SHOP BY CATEGORY FASTSIGNS of Kirkland Greg Shugarts 12644 NE 85th St Kirkland, WA 98033-8045 425-822-6542 66@fastsigns.com www.fastsigns.com/66 Custom signs & graphics Service area: Statewide Member special offer Fidalgo Coffee Roasters Darryl Miller 856 N Hill Blvd Burlington, WA 98233-4640 360-757-8818 darryl@fidalgobaycoffee.com www.fidalgocoffee.com Wholesale coffee & teas Service area: Statewide Fikes Lara Holmes 34110 9th Ave S Federal Way, WA 98003-6710 253-854-2439 lara@fikes.com www.fikes.com Cleaning, janitorial, pest & products Service area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, Skagit, Snohomish, Thurston, Whatcom Member special offer Fischer Restoration Kelly Stone 6608 220th St SW Ste 120 Mountlake Terrace, WA 98043-2120 206-633-2065 kelly@FischerRestore.com www.fischerrestore.com Mitigation, remediation, repairs, remodeling Service area: King, Pierce, Snohomish Fisher & Phillips LLP Catharine Morisset 1201 Third Ave, Ste 2750 Seattle, WA 98101-3274 404-240-4219 cmorisset@fisherphillips.com www.laborlawyers.com Employment law Service area: Statewide

Food Service Direct Amanda Alexan 2 Eaton St Ste 805 Hampton, VA 23669-4054 424-373-3663 Amanda.Alexan@FoodServiceDirect. com www.foodservicedirect.com Online food service distributor Service area: Statewide Member special offer Program partner Food Service Equipment Repair Todd Lachmund 20126 Ballinger Way NE #101 Shoreline, WA 98155-1117 206-730-2662 toddtog.fserinc@gmail.com www.fserinc.com Equipment repair, maintenance, installations Service area: Chelan, Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Kittitas, Lewis, Mason, Okanogan, Pacific, Pierce, San Juan, Skagit, Snohomish, Thurston, Wahkiakum, Whatcom Food Services, Inc. Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 360-424-7147 sandy_cobbin@foodservicesinc.com www.foodservicesinc.com Locally owned & operated Service area: Island, King, Kitsap, Pierce, San Juan, Skagit, Snohomish, Spokane, Thurston, Whatcom Foodi Menus Ben Fisher 11542 NW Kearney St. Portland, OR 97229 503-313-4651 ben@foodi-menus.com foodi-menus.com Easier online menu management Service area: Statewide Member special offer

Foothills Business Solutions Mark Costello 21926 SE May Valley Rd Issaquah, WA 98027-8541 425-522-8663 mark@foothillsbiz.com www.foothillsbiz.com Capital acquisition & debt mediation Service area: Statewide Member special offer Foster Garvey Greg Duff 1111 3rd Ave Ste 3000 Seattle, WA 98101-3296 206-447-4400 greg.duff@foster.com www.foster.com Hospitality, travel & tourism attorneys Service area: Statewide Franz Family Bakeries Seattle Division Todd Fultz 2006 S Weller St Seattle, WA 98144-2237 206-383-7026 todd.fultz@usbakery.com www.franzbakery.com Pacific northwest bakery Service area: King Gecko Hospitality Kevin Kalstad PO Box 83556 Portland, OR 97283-0556 503-935-5990 kevin@geckohospitality.com www.geckohospitality.com Recruiting for restaurants hotels clubs Service area: Statewide Gemelli Coffee Roastery Paul Jacob 2502 E Sprague Ave Spokane, WA 99202-3937 509-838-3073 paulbjacob@hotmail.com www.facebook.com/Gemelli-CoffeeRoastery-116311971760493/ Fresh roasted wholesale coffee Service area: Spokane

= Program partner

26A | 2021–2022 Buyer’s Guide

MORE THAN

MEDICAL

Visit healthcarewashington.org for your benefits package needs.

Find out more at: healthcarewashington.org Washington Hospitality Benefits Specialist | 360-594-3757

HEALTHCARE SOLUTIONS

GROUP

PURCHASING

SOLUTIONS GET YOUR MONEY BACK All your group purchasing needs in one place. Dining Alliance Rebates & direct discounts

Food Service Direct Distributor — 5% discount

Green Suites Subscription liquid dispensers

ODP Business Solutions Business supplies

WHA.FYI/GPSBG

Riley Flock Book time with me

SHOP BY COMPANY SHOP BY CATEGORY GNSA Robert Nicholl 6915 S Macadam Ave Portland, OR 97219-2398 503-972-0999 rnicholl@gnsadmin.com www.gnsadmin.com Payroll, time keeping, benefits Service area: Statewide Member special offer Program partner Grand Event Rentals Jill Mulsolf 22029 23rd Dr SE #105 Bothell, WA 98021-4429 425-462-7368 jillm@grandrents.com www.grandeventrentalswa.com Event & party rentals Service area: Statewide Member special offer Grease Group, The Shani Lay PO Box 1179 Lake Stevens, WA 98258-1179 425-397-7771 office@thesepticgroup.com kingsgategrease.com Professional grease trap cleaning Service area: King, Snohomish Member special offer Green Suites Hotel Solutions Amanda Estremera 1500 1st St NW Albuquerque, NM 87102-1536 800-224-4228 marketing@greensuites.com www.greensuites.com Economical green amenity dispensers Service area: Statewide Member special offer Program partner H.I.H.I.T. Joe Peoples 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 877-892-9203 joep@hihittrust.com www.hihittrust.com Medical & employee benefits Service area: Statewide Member special offer Program partner

Harbor Foodservice Darrin Soderberg 18430 E Valley Hwy Kent, WA 98032-1246 425-251-1376 darrin.soderberg@harborfoods.com www.harborfoodservice.com Broadline distributor Service area: Statewide

HMA CPA, PS Jeff Kavadias 1124 W Riverside Ave # 215 Spokane, WA 99201-1109 509-321-0265 jeffk@hmacpa.com www.Kavcocpa.Com Accounting consulting & services Service area: Spokane

Harbor Pacific Bottling Elma Tim Martin 50 Schouweiler Tract Rd W Elma, WA 98541-9385 360-482-4820 timmartin@harborpacificbottling. com www.harborpacificbottling.com Pepsi beverage distributor Service area: Grays Harbor, Pacific

Hospitality Financial & Technology Professionals, Greater Puget Sound Chapter Mike Lancey 7626 223rd St SW Edmonds, WA 98026-9007 206-930-8004 mlancey@mckenziechase.com www.hftp.org/hospitality_ association/ Hospitality industry career education Service area: Statewide

Harbor Pacific Bottling Long Beach Tim Martin PO Box 30 Long Beach, WA 98631-0030 360-642-3331 timmartin@harborpacificbottling.com www.harborpacific.us Pepsi beverage distributor Service area: Grays Harbor, Pacific Harbor Wholesale Bryce Schneider 3901 Hogum Bay Rd NE Lacey, WA 98516-3136 360-754-4484 Bryce.schneider@harborfoods.com www.harborwholesale.com Largest independent broadliner in NW Service area: Statewide Heritage Distilling Company Justin Stiefel 9668 Bujacich Rd Gig Harbor, WA 98332-8477 253-509-0008 justin@heritagedistilling.com www.heritagedistilling.com Trusted. Local. Spirits. Service area: Statewide

Hotelnet Inc Dave Sero 9750 Ravenna Ave NE Seattle, WA 98115-2432 800-494-9070 hotelnet@comcast.net www.hotelnetinc.com Phonesuite hotel/motel phone systems Service area: Statewide Member special offer HUB International Northwest LLC Kent Bergstedt 835 N Post St Ste 203 Spokane, WA 99201-2126 509-863-0322 kent.bergstedt@hubinternational. com www.hubinternational.com Tailored insurance solutions Service area: Statewide IBA Oliver Kotelnikov 40 Lake Bellevue Drive, Ste 100 Bellevue, WA 98005-2480 425-454-3052 oliver@ibainc.com www.ibainc.com Full service business brokers Service area: Statewide

= Program partner

28A | 2021–2022 Buyer’s Guide

SHOP BY COMPANY ILUVTAX.COM Bruce Jorgensen PO Box 601 Richland, WA 99352 509-531-1800 bruce@iluvtax.com iluvtax.com We love tax accounting Service area: Statewide Member special offer

Jyst Inc Karli Pickett 325 S 9th St Mount Vernon, WA 98274-4009 360-941-4225 karli.pickett@thejyst.com www.thejyst.com Anti-resume job matching app Service area: King, Skagit, Snohomish, Whatcom

L & E Bottling Co., Inc. Paul Lawrence 3200 Mottman Rd SW Tumwater, WA 98512-5658 360-357-3812 paul.lawrence@olympiapepsi.com olympiapepsi.com Complete beverage solution company Service area: Lewis, Mason, Thurston

Inderbitzin Distributors, Inc. Brent Overman 901 Valley Ave NW Puyallup, WA 98371-2517 253-922-2592 brento@inderbitzin.com www.inderbitzin.com Distributor, snacks, jerky & pastries Service area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Lewis, Mason, Pierce, Skagit, Skamania, Snohomish, Thurston, Whatcom

K & J Accounting Jason Soper 255 SW 153rd St Burien, WA 98166-2313 206-244-0491 jason@kjaccounting.net www.kjaccounting.net Accounting, CPA & taxes Service area: Statewide

La Panzanella Shauna Rivo 18300 Cascade Ave S Ste 260 Tukwila, WA 98188-4746 206-903-0500 srivo@madronafoods.com lapanzanella.com Italian crackers & crisps Service area: Statewide

Kezner Consulting Group Daniel Kezner 7248 SE 27th St Mercer Island, WA 98040-2602 206-715-0881 dan@keznerconsulting.com www.keznerconsulting.com General restaurant operations consulting Service area: Statewide Member special offer

LAZ Parking Royce Williams 255 Stewart St Seattle, WA 98101 860-522-7641 RWilliams@lazparking.com www.lazparking.com Parking, valet, shuttle management Service area: Statewide

Infarm Jeffrey Copeland 607 Riverside Rd Everett, WA 98201-1206 303-828-6975 jeffrey.copeland@infarm.com infarm.com Hyper local vertically-farmed produce Service area: King, Snohomish ISS Tom Potter 816 NE 87th Ave Vancouver, WA 98664-1991 360-693-2325 tom@iss4pos.com www.iss4pos.com Restaurant POS sales & service Service area: Benton, Clark, Cowlitz, Franklin, Grays Harbor, Klickitat, Lewis, Pacific, Pierce, Skamania, Thurston, Wahkiakum, Yakima Jolly Roger Oyster Company Ken Wiegardt 3215 273rd St Ocean Park, WA 98640 360-665-4111 oysterman73@hotmail.com Family owned shellfish farm Service area: Statewide

Kloth Studio Esther Song 99 Wall St Ste 338 New York, NY 10005 917-578-8861 esther@klothstudio.com klothstudio.com Uniforms apparel design chef Service area: Statewide Kraken Creative Bryan Toston 225 W Riverside Ave #4 Spokane, WA 99201-0104 208-851-1127 bryan@krakennw.com krakennw.com/contact-us/ Restaurant marketing branding/ design Service area: Statewide

Les Boulangers Associes, Inc. Michel Robert 18842 13th Pl S Seatac, WA 98148-2342 206-241-9343 michel22@hotmail.com www.lba-inc.com Dough, pastries & pies Service area: Statewide LGC Hospitality Terra Gallagher 33305 1st Way S Ste 210 Federal Way, WA 98003-6259 425-256-2180 terrag@lgcassociates.com www.lgcassociates.com Hospitality staffing & recruiting Service area: Statewide Member special offer

2022–23 Buyer’s Guide | 29A

SHOP BY COMPANY SHOP BY CATEGORY Liberty Orchards Aplets & Cotlets Greg Taylor PO Box C Cashmere, WA 98815-0485 509-782-2191 greg@libertyorchards.com www.libertyorchards.com Aplets & Cotlets manufacturer Service area: Statewide

Manitowoc Ice Machines Jim Friar 717 S Lander St Seattle, WA 98134-2008 206-819-9063 jfriar@thermalsupply.com www.manitowocice.com Manitowoc wholesaler & distributor Service area: Statewide

Lockton Companies Patrick McHugh 600 University St #1900 Seattle, WA 98101-4115 206-219-3580 Patrick.McHugh@lockton.com global.lockton.com Independent insurance brokerage Service area: Statewide

Mautone Enterprises Nick Mautone 17 Brook Bay Rd Mercer Island, WA 98040-4621 646-734-6265 nick@mautone-enterprises.com mautone-enterprises.com Concept development, branding, strategy Service area: Statewide Member special offer

MacDonald Meat Co John Philbeck 2709 Airport Way S Seattle, WA 98134-2112 206-623-7993 jphilbeck@macmeat.com www.macmeat.com High quality meat products Service area: King, Pierce, Snohomish Mahoney Environmental Solutions Zach Shelton 6333 1st Ave S Seattle, WA 98108-3228 206-299-4610 zshelton@mahoneyes.com www.mahoneyes.com Used cooking oil recycling Service area: Chelan, Clallam, Clark, Cowlitz, Douglas, Grays Harbor, Island, Jefferson, King, Kitsap, Kittitas, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Yakima Maletis Beverage Linda Hoffmaster 610 SE Assembly Ave Ste 150 Vancouver, WA 98661-5583 503-735-2300 lhoffmaster@maletis.com www.maletis.com Family, quality, customer satisfaction Service area: Clark, Cowlitz, Skamania

Mckenzie Chase Management Mike Lancey 2303 W Commodore Way Ste 210 Seattle, WA 98199-1261 206-547-8277 mlancey@mckenziechase.com www.mckenziechase.com Business tax credit services Service area: Statewide Member special offer Program partner

Minder Meats, Inc. Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 360-479-0880 jcarlson@mindermeats.com www.mindermeats.com Locally-sourced beef, pork & poultry Service area: Clallam, Jefferson, King, Kitsap NAI Puget Sound Properties - Cairn Consulting Kelly Gaddis 1700 7th Ave Ste 2050 Seattle, WA 98101-1391 206-877-2757 kgaddis@nai-psp.com kellygaddis.com Commercial real estate & consulting Service area: Chelan, King, Pierce, Snohomish, Walla Walla, Yakima Member special offer Natural Wave-RC, Inc. Bob Bisordi PO Box 447 Kent, WA 98035-0447 253-395-9266 gonaturalbeverage@gmail.com www.naturalwavebeverage.com Non-alcoholic beverage distributor Service area: Statewide

Miller Nash Graham & Dunn Seattle Tristan Swanson 2801 Alaskan Way Ste 300 Seattle, WA 98121-1128 206-624-8300 tristan.swanson@millernash.com millernash.com Professional legal services in WA, OR & CA Service area: Statewide

Navigator Consulting Chris Patterson 14328 N Denver Ct Spokane, WA 99208-9546 509-499-8101 Chris@navigator-consultants.com www.navigator-consultants.com Restaurant consulting profit management Service area: Statewide Member special offer

Miller Nash Graham & Dunn Vancouver Tristan Swanson 500 Broadway St Ste 400 Vancouver, WA 98660-3324 360-699-4771 tristan.swanson@millernash.com millernash.com Professional legal services in WA, OR, CA Service area: Statewide

New York Life Insurance & NYLIFE Securities Jeanette Fiore 726 W Sylvester St Pasco, WA 99301-5226 509-528-7097 jfiore@ft.newyorklife.com www.fiorefinancial.net Retirement, income & wealth strategies Service area: Statewide = Program partner

30A | 2021–2022 Buyer’s Guide

SHOP BY COMPANY Nicholson & Associates Insurance Olympia Drake Nicholson 1802 Black Lake Blvd SW, Ste 301 Olympia, WA 98512-5665 360-352-8444 drake@nichinsure.com www.nicholson-insurance.com Business & commercial insurance Service area: Clallam, Clark, Cowlitz, Grays Harbor, Jefferson, King, Kitsap, Kittitas, Klickitat, Lewis, Mason, Pacific, Pierce, Skamania, Snohomish, Thurston, Yakima Nishijin Accounting & Consulting Services Kanako Matsumoto 7265 S 135th St Seattle, WA 98178-5157 206-321-1824 kmatsumoto@nishijinaccounting.com Accounting coach & CPA Service area: Statewide Nomfe Malte Lange 6214 9th Ave NE Seattle, WA 98115-5574 509-339-4895 malte.lange@nomfe.com nomfe.com Local prepared meals platform Service area: King Odom Corporation Spokane Megan Garcia 4122 S Grove Rd Spokane, WA 99224-5326 509-458-4100 megan.garcia@odomcorp.com www.odomcorp.com Premier wholesale beverages Service area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Walla Walla, Whitman, Yakima

ODP Business Solutions Liz Worden 6600 N Military Trail Rd Boca Raton, FL 33496-2434 253-872-1700 elizabeth.worden@officedepot.com wha.fyi/3sel9dL Office supplies & print services Service area: Statewide Member special offer Program partner Olympic Culinary Loop Steve Shively 2023 E Sims Way #308 Port Townsend, WA 98368-6905 360-877-4332 info@olympicculinaryloop.com www.olympicculinaryloop.com Olympic Coast Cuisine marketing Service area: Clallam, Grays Harbor, Island, Jefferson, Kitsap, Mason Member special offer Olympic Eagle Distributing Neil Pearson 1101 N Levee Rd Puyallup, WA 98371-3236 253-256-0200 Neil.Pearson@olympiceagle.com www.olympiceagle.com Beverage distributor in Washington Service area: Grays Harbor, King, Kitsap, Lewis, Mason, Pacific, Pierce, Thurston Orca Bay Foods, LLC Celeka Mouton 206 SW Michigan St Seattle, WA 98106-1908 206-762-7256 celekam@orcabayfoods.com www.orcabayfoods.com Custom seafood processor Service area: Statewide Pacific Coast Fruit Company Mark Brooks 7250 S 228th St Kent, WA 98032-3909 800-423-4945 mbrooks@pcfruit.com pcfruit.com Fresh produce & specialty-items delivered Service area: Statewide

Pacific Commercial Brokers Tom O’Brien 221 S 28th St Ste 103 Tacoma, WA 98402-2726 253-507-5442 tom@paccombrokers.com www.pacificcommercialbrokers.com Mergers, acquisitions & real estate Service area: Statewide Member special offer Parker, Smith & Feek, Inc. Jim Chesemore 2233 112Th Ave NE Bellevue, WA 98004-2936 425-709-3600 jrchesemore@psfinc.com www.psfinc.com Business & commercial insurance Service area: Statewide Member special offer Program partner Partners Group, The Jordan Stair 11225 SE 6th St. Ste 110 Bellevue, WA 98004-6478 425-455-5640 JStair@tpgrp.com www.tpgrp.com Risk management & insurance Service area: Statewide Passport Unlimited Shawna Lough PO Box 727 Kirkland, WA 98083 425-250-6751 shawnal@passportunlimited.com www.passportunlimited.com Rewards for customers & businesses Service area: Statewide Member special offer Program partner PayCor Tyler Mark 4811 Montgomery Rd Cincinnati, OH 45212-2163 844-449-1020 TMark@paycor.com www.paycor.com HR & payroll software Service area: Statewide

= Program partner

2022–23 Buyer’s Guide | 31A

SHOP BY COMPANY SHOP BY CATEGORY Paylocity Ken Haynes 1400 American Ln Schaumburg, IL 60173-5452 971-219-8542 khaynes@paylocity.com paylocity.com Payroll & HR management software Service area: Statewide Member special offer Program partner PayneWest Insurance Matt Henderson 390 Bradley Blvd Richland, WA 99352-4483 509-946-6161 mhenderson@paynewest.com www.paynewest.com Healthcare insurance broker Service area: Statewide Member special offer Program partner PayneWest Insurance - Spokane Eddie Eugenio 501 N. Riverpoint Blvd, Ste 403 Spokane, WA 99202-1649 509-363-4001 eeugenio@paynewest.com www.paynewest.com Healthcare insurance broker Service area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima Member special offer Program partner Peizer Commercial Real Estate Mark Peizer 121 Windsor Dr SE Sammamish, WA 98074-3420 206-909-3314 mpeizer@comcast.net Commercial brokerage restaurants & lodging Service area: Statewide

Picnic Rebecca Staffel 3455 Thorndyke Ave W Ste 204 Seattle, WA 98119-1647 206-717-3455 rstaffel@hellopicnic.com www.hellopicnic.com Automated pizza assembly system Service area: Statewide Member special offer Plumb Level Square Kathy Mishima 624 S Lander St Ste 36 Seattle, WA 98134-2011 206-327-9127 kathy@plsbuild.com plsbuild.com Specializing in restaurant construction & TI Service area: King, Pierce Pointe Pest Control Steve Rudolph 1324 N Liberty Lake Rd #226 Liberty Lake, WA 99019-8523 509-590-4200 s.rudolph@pointepest.com www.pointepest.com Pest control Service area: Adams, Asotin, Benton, Chelan, Clallam, Clark, Columbia, Douglas, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Skamania, Spokane, Stevens, Walla Walla, Whitman, Yakima Positive Technologies Inc Jim Gerow 6910 SE Lake Rd Milwaukie, OR 97267 503-284-6565 jim@positivetech.com www.positivetech.com Point of sales systems Service area: Statewide Member special offer Powers Inc. Bob Thayer 6061 N Freya St Spokane, WA 99217-6542 509-489-1955 bthayer@powers-inc.com powers-inc.com Wholesale nut trailmix manufacturer Service area: Statewide

Premier Capital Associates Jeff McKee 13555 SE 36th St Ste 100 Bellevue, WA 98006-1456 425-957-0600 jmckee@premiercapitalassoc.com www.premiercapitalassoc.com Commercial loans & advisory Service area: Statewide Q Hospitality Management LLC Quentin Incao 5106 Clearview Way Missoula, MT 59803 425-654-5555 quentin@Qhospitalitymanagement.com www.qhospitalitymanagement.com Hotel management + consulting Service area: Statewide React Mobile Linaeya Horn-Muller 720 Seneca Street #308 Seattle, WA 98101-2758 888-415-0977 linaeya.horn-muller@reactmobile.com reactmobile.com Panic button solutions for hotels Service area: Statewide Real Property Law Group, PLLC Sandip Soli 1326 5th Ave Ste 654 Seattle, WA 98101-2655 206-625-0049 ssoli@rp-lawgroup.com www.rp-lawgroup.com Hospitality real estate attorneys Service area: Statewide Relay Barbara Sharnak 940 Main Campus Dr Ste 300 Raleigh, NC 27606-5212 732-718-4214 bsharnak@relaypro.com www.relaypro.com The end of radios Service area: Statewide Member special offer

= Program partner

32A | 2021–2022 Buyer’s Guide

2022–23 Buyer’s Guide | 33A

SHOP BY COMPANY SHOP BY CATEGORY Renson Giles Vanpoucke 1433 W. Frankford Rd, Suite 100 Carrollton, TX 75007 310-745-8905 giles.vanpoucke@renson.net renson.net Retractable pergolas & patio covers Service area: Statewide Resource Innovations, Inc David Ledbetter 49 Stevenson St Ste 700 San Francisco, CA 94105-2954 650-761-6456 dledbetter@resource-innovations.com www.resource-innovations.com Outreach management for PSE Service area: Island, King, Kitsap, Kittitas, Lewis, Pierce, Skagit, Snohomish, Thurston, Whatcom Restaurant Group, Inc. Arnold Shain 10104 NE 38Th Ct Kirkland, WA 98033-7881 206-679-1037 arnoldshain@restaurantgroup.com www.restaurantgroup.com Branding, marketing, menu & design Service area: Clallam, Clark, Cowlitz, Island, King, Kitsap, Lewis, Mason, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Whatcom Returning Point Andre Cunningham 4131 239th Pl SE Sammamish, WA 98029-7591 425-766-4286 andre@returningpoint.net www.returningpoint.net Mobile text marketing Service area: Statewide Rub With Love Spice Rub Carol Baush 5118 14th Ave NW Seattle, WA 98107-5115 206-448-1193 rubwithlove@tomdouglas.com www.tomdouglas.com Wholesale rubs, sauces & mustards Service area: Statewide

34A | 2021–2022 Buyer’s Guide

S3 Consultants, LLC Patrick Johnson 18713 134th St E Bonney Lake, WA 98391-8761 928-581-1881 p_johnson@s3consults.com www.s3consults.com Safety consulting, workplace safety Service area: King, Pierce, Thurston Member special offer Sagacity Media Jeff Adams 509 Olive Way, Suite 305 Seattle, WA 98101 206-957-2234 jadams@sagacitymedia.com www.sagacitymedia.com Custom tourism publication Service area: Statewide Sandin Insurance Group Andrew Pettygrove PO Box 230785 Portland, OR 97281 503-899-9632 andrew@teamsandin.com liquorinsurance.com Custom insurance package policies Service area: Statewide Member special offer Sandman Savrann PLLC Irvin Sandman 1201 Pacific Ave Ste 1900 Tacoma, WA 98402-4315 206-686-0802 isandman@sandsav.com www.sandmansavrann.com Hospitality industry legal counsel Service area: Statewide Seattle Patio Covers Wesley Antholz 33530 1st Way S Ste 102 Federal Way, WA 98003-7332 206-850-3600 wes@seattlepatiocovers.com www.seattlepatiocovers.com Sunrooms, atriums, & patio covers Service area: Statewide

Seattle Public Utilities Pat Kaufman 700 5th Ave Seattle, WA 98117 -5058 206-684-4512 pat.kaufman@seattle.gov www.seattle.gov/utilities SPU Green Business Program Service area: King Seattle Southside Regional Tourism Authority Mark Everson 3100 S 176th St, #200 Seattle, WA 98188-4051 206-575-0547 Mark@SeattleSouthside.com seattlesouthside.com Tourism marketing & travel Service area: King SeQuential Cindy Birmingham 3333 NW 35th Ave Bldg C Portland, OR 97210-1642 800-447-3794 cindy.birmingham@choosesq.com www.chooseSQ.com Used cooking oil recycler Service area: Statewide Serta Simmons Bedding Ed Baran 8170 SW Maxine Ln #63 Wilsonville, OR 97070-7785 503-349-5056 ed@thewrightgroupnw.com www.sertahospitality.com Serta Simmons hospitality mattresses Service area: Statewide Southern Glazers Wine & Spirits John Klein 411 108th Ave NE Ste 1700 Bellevue, WA 98004-8470 425-629-2100 jklein@sgws.com www.southernglazers.com/location/ washington/ Premier wholesale beverages Service area: King, Snohomish

SHOP BY COMPANY Spiceology Keri Rhodes 715 E Sprague Ave Ste 115 Spokane, WA 99202-2112 509-241-3040 keri@spiceology.com spiceology.com Innovative spices & seasonings Service area: Statewide Member special offer Spokane Produce Craig Higashi 1996 S Geiger Blvd Spokane, WA 99224-5411 509-455-8970 chigashi@spokaneproduce.com www.spokaneproduce.com Wholesale fruit & vegetables Service area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima Spokane Restaurant Equipment, LLC Andrew Carrol 1750 E Trent Ave Spokane, WA 99202-2943 509-534-5500 andrew@sporest.com www.sporest.com Food service equipment/design Service area: Adams, Asotin, Benton, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman Spokane Sports Eric Sawyer 201 W North River Dr #130 Spokane, WA 99201-2213 509-742-9371 erics@spokanesports.org www.spokanesports.org Sports marketing & development Service area: Spokane

SpotOn Scott Youkilis 100 California St Ste 900 San Francisco, CA 94111-4505 206-681-7082 syoukilis@spoton.com www.spoton.com Integrated restaurant management platform Service area: Statewide Member special offer Standard Textile Co. Scott Cameron 1 Knollcrest Dr Cincinnati, OH 45237-1608 403-850-1783 scameron@standardtextile.com www.standardtextile.com Linens & textiles Service area: Statewide Stoel Rives LLP Claire Mitchell 600 University St Ste 3600 Seattle, WA 98101-4109 206-624-0900 claire.mitchell@stoel.com www.stoel.com Alcohol compliance & licensing lawyers Service area: Statewide Stewart Market Yelm Jeanne Carlson 17821 SR 507 SE Yelm, WA 98597-9654 360-458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com Fresh, smoked & exotic meats Service area: King, Thurston Stewart’s Meats - Farmers’ Market Stewart Carlson 700 Capitol Way N Olympia, WA 98501-1206 360-458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com/ olympiaandseattle.html Fresh, smoked & exotic meats Service area: Thurston

Stewart’s Meats - Pike Place Market Stewart Carlson 85 Pike St Seattle, WA 98101-2085 360-458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com Jerky & pepperoni, beef & buffalo Service area: King STR Chase Oeser 735 E. Main St Hendersonville, TN 37075-2754 615-824-8664 coeser@str.com www.str.com Hotel information & research services Service area: Statewide Superior Linen Service Greg Hersey 1012 Center St Tacoma, WA 98409-8033 253-383-2636 greg@suplinen.com www.suplinen.com Linen & uniform rental Service area: Jefferson, King, Kitsap, Lewis, Mason, Pierce, Snohomish, Thurston SVN NW Hotel Advisors Brian Resendez 9320 SW Barbur Blvd Ste 300 Portland, OR 97219-5405 503-222-3800 brian.resendez@svn.com www.svn-nwhoteladvisors.com Your full service hotel brokerage Service area: Statewide Swanson’s Refrigeration & Restaurant Repair Chris Tupling 1710 E Trent Ave Ste 4 Spokane, WA 99202-2901 509-624-8346 chris@swansonrefrigeration.com Refrigeration service & repair Service area: Ferry, Garfield, Lincoln, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman

2022–23 Buyer’s Guide | 35A

SHOP BY COMPANY Sysco Seattle Inc. Tom Baker PO Box 97054 Kent, WA 98064-9754 206-622-2261 tom.baker@sysco.com seattle.sysco.com Broadline distributor Service area: Clallam, Clark, Grays Harbor, Island, Jefferson, King, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom Sysco Spokane Inc. Sarah Villa 300 N Baugh Way Post Falls, ID 83854-5224 208-777-9511 Villa.Sara@spk.sysco.com www.sysco.com Broadline distributor Service area: Adams, Asotin, Benton, Chelan, Columbia, Douglas, Ferry, Franklin, Garfield, Grant, Kittitas, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima Tacoma Public Utilities Jennifer Collins Ramos 3628 South 35th St Tacoma, WA 98409-3115 253-433-4378 jcollinsr@cityoftacoma.org www.mytpu.org Municipal power & water Service area: Pierce Tax Advisors PLLC Gregory Damico 203 SE Park Plaza Dr Ste 230 Vancouver, WA 98684-5873 360-750-6884 gdamico@taxadvisorscpa.com www.taxadvisorscpa.com Property tax/valuation appeals Service area: Statewide TDS Fiber Luke Hoene 1121 N Argonne Rd Ste 200 Spokane Valley, WA 99212 509-795-1345 luke.hoene@tdstelecom.com www.tdsfiber.com High speed fiberoptic internet Service area: Spokane

Torn Ranch Justin Simms 2198 S McDowell Blvd Petaluma, CA 94954 707-796-7800 jsimms@tornranch.com tornranch.com Mini bar, amenities, gifting Service area: Statewide Total Benefit Solutions Felicity Barrett 155 108th Ave NE Bellevue, WA 98004 425-777-4650 felicityb@tbsmga.com www.tbsmga.com Health Insurance benefits Service area: Statewide Program partner Trigg Insurance Agency Tom Trigg Suite 800 Vashon, WA 98070-0509 206-463-7411 tomtrigg@trigginsurance.com www.trigginsurance.com Business & commercial insurance Service area: King, Pierce Tri-Tec Communications, Inc. Scott Grieben 25130 74th Ave S Kent, WA 98032-6029 253-852-7777 scottg@tri-tec.com www.tri-tec.com Telecommunications provider & cloud services Service area: Statewide Member special offer United Salad Co of Washington Damien Mcckain 1509 45th St E Sumner, WA 98390-2201 253-891-8918 damien.mcclain@unitedsalad.com www.duckdelivery.com Fresh produce. Quality & service Service area: Statewide

URM Foodservice Paul Steele 7511 N Freya St Spokane, WA 99217-8043 509-467-2784 PSteele@urmfoodservice.com www.urmfoodservice.com Wholesale food supplier Service area: Asotin, Benton, Chelan, Douglas, Ferry, Franklin, Garfield, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima US Bank Auburn Brian Smith 401 15th St NE Auburn, WA 98002-1604 253-939-7000 brian.smith@usbank.com www.usbank.com Payment processing program partner Service area: King Member special offer Program partner US Bank Ballard Cherrie Claudio 6100 15th Ave NW Seattle, WA 98107-2303 206-297-2220 cherrie.claudio@usbank.com www.usbank.com Payment processing program partner Service area: King Member special offer Program partner US Bank Bellevue Cherrie Claudio 10800 NE 8th St Bellevue, WA 98004-4461 425-637-2500 cherrie.claudio@usbank.com www.usbank.com Payment processing program partner Service area: King Member special offer Program partner

= Program partner

36A | 2021–2022 Buyer’s Guide

SHOP BY COMPANY US Bank Belltown Cherrie Claudio 504 Bell St Seattle, WA 98121-1777 206-441-0518 cherrie.claudio@usbank.com www.usbank.com Payment processing program partner Service area: King Member special offer Program partner

US Bank Smokey Point Cherrie Claudio 17110 Smokey Point Blvd Arlington, WA 98223-8427 360-653-5313 cherrie.claudio@usbank.com www.usbank.com Payment processing program partner Service area: Snohomish Member special offer Program partner

US Bank Everett Cherrie Claudio 1702 Hewitt Ave Everett, WA 98201-3521 425-252-5151 cherrie.claudio@usbank.com www.usbank.com Payment processing program partner Service area: Snohomish Member special offer Program partner

US Bank Tacoma Brian Smith 1145 Broadway Ste 100 Tacoma, WA 98402-3523 253-594-7300 brian.smith@usbank.com www.usbank.com Payment processing program partner Service area: Pierce Member special offer Program partner

US Bank Northgate Cherrie Claudio 815 NE Northgate Way Seattle, WA 98125-7311 206-363-5724 cherrie.claudio@usbank.com www.usbank.com Payment processing program partner Service area: King Member special offer Program partner

US Foods Seattle Scotty Getchell 2204 70th Ave E Ste 100 Fife, WA 98424-3612 253-620-9000 scotty.getchell@usfoods.com www.usfoods.com Broadline distributor Service area: Chelan, Clallam, Clark, Cowlitz, Grays Harbor, Island, Jefferson, King, Kitsap, Lewis, Mason, Pacific, Pierce, San Juan, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom

US Bank Olympia Brian Smith 402 S Capital Way Olympia, WA 98501-1096 360-753-9800 brian.smith@usbank.com www.usbank.com Payment processing program partner Service area: Thurston Member special offer Program partner US Bank Seattle Cherrie Claudio 1420 Fifth Ave Seattle, WA 98101-4087 206-344-3690 cherrie.claudio@usbank.com www.usbank.com Payment processing program partner Service area: King Member special offer Program partner

WarnerMedia/HBO Michelle Mahoney 30 Hudson Yards New York, NY 10001 212-512-1391 michelle.mahoney@warnermedia.com www.HBOBulk.com Premium programming Service area: Statewide Member special offer

Washington Hospitality Assn WorkSafe Program Victoria Montrose 510 Plum St SE Olympia, WA 98501-1587 360-956-7279 worksafe@wahospitality.org worksafewa.org Retro & workers’ compensation Service area: Statewide WeatherPort Shelter Systems William Hansen 205 Lake Street S Ste 300 Kirkland, WA 98033-6492 425-889-1205 info@weatherport.com www.WeatherPort.com Custom designed fabric structures Service area: Statewide Western Restaurant Supply & Design Joel Kruse 1957 Fowler St Richland, WA 99352-4846 509-585-6978 joel@westernfoodequipment.com westernfoodequipment.com Restaurant equipment & supplies Service area: Benton, Chelan, Columbia, Douglas, Franklin, Grant, Kittitas, Okanogan, Spokane, Walla Walla, Whitman, Yakima Member special offer Western State Design Anthony Serfes 14241 NE Woodinville Duvall Rd Woodinville, WA 98072-8564 425-458-2412 aserfes@westernstatedesign.com www.westernstatedesign.com Commercial laundry equipment & services Service area: Statewide Whidbey Island Ice Cream Co. Steve Rosen PO Box 1178 Freeland, WA 98249 360-331-1111 steve@whidbeyislandicecream.com whidbeyislandicecream.com Local all natural non-GMO Service area: Clark, Cowlitz, Grays Harbor, Island, King, Kitsap, Lewis, Mason, Pacific, Pierce, Skagit, Skamania, Snohomish, Thurston, Wahkiakum, Whatcom = Program partner

2022–23 Buyer’s Guide | 37A

SHOP BY COMPANY Witherspoon Kelley Kimberly Kamel 422 W Riverside Ave Ste 1100 Spokane, WA 99201-0302 509-624-5265 KAK@witherspoonkelley.com witherspoonkelley.com Legal services & employment law Service area: Adams, Asotin, Benton, Chelan, Douglas, Ferry, Garfield, Grant, Kittitas, Klickitat, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens, Walla Walla, Whitman, Yakima Member special offer

38A | 2021–2022 Buyer’s Guide

Your Party Center Pauline Muclahy 3006 NE 112th Ave Ste E Vancouver, WA 98682-7260 360-844-6673 pauline@yourpartycenter.com yourpartycenter.com Tents & party supplies Service area: Clark, Cowlitz, Skamania Member special offer

Zoo Normal David Watkins 7009 2nd Ave NW Seattle, WA 98117-4808 206-786-5337 david@zoonormal.com zoonormal.com On-demand hospitality staffing Service area: Statewide

SHOP BY CATEGORY Apparel & Uniforms ALSCO..................................................................................................................................20A ALSCO- American Linen Spokane.................................................................20A Color Graphics Screenprinting, Promotional Products & Awards...................................................................................................... 22A Kloth Studio.................................................................................................................... 29A Superior Linen Service.............................................................................................35A Chemical, Cleaning Supplies and Services Ecolab...................................................................................................................................25A

BUNDLE AND SAVE

Construction & Remodel

Rebates are available for energy-efficient gas upgrades at commercial and industrial businesses. Install both radiant heating and insulation to receive a 10% incentive increase!

Plumb Level Square..................................................................................................32A Seattle Patio Covers...................................................................................................34A WeatherPort Shelter Systems............................................................................37A Equipment & Supplies Alteza Restaurant Supply.....................................................................................20A

Call 866-450-0005 or visit www.cngc.com/energy-efficiency to view available rebates.

Bargreen Ellingson Seattle...................................................................................21A Bargreen Ellingson Spokane...............................................................................21A Bargreen Ellingson Tacoma.................................................................................21A CORT Party Rental......................................................................................................24A Dick’s Restaurant Supply Bellevue................................................................24A Dick’s Restaurant Supply Mount Vernon..................................................24A Dick’s Restaurant Supply Seattle....................................................................24A Dynamic Sales & Service........................................................................................25A Encore Group (USA), LLC.......................................................................................25A Grand Event Rentals................................................................................................ 28A Manitowoc Ice Machines...................................................................................... 30A Office Depot.....................................................................................................................31A Spokane Restaurant Equipment, LLC.........................................................35A SpotOn.................................................................................................................................35A Standard Textile Co....................................................................................................35A Western Restaurant Supply & Design..........................................................37A Western State Design...............................................................................................37A Your Party Center.........................................................................................................38A

Endless possibilities... Innovative Designs... Impeccable Rentals!

www.grandeventrentalswa.com

2022–23 Buyer’s Guide | 39A

SHOP BY CATEGORY SHOP BY CATEGORY

Food & Beverage Supplies & Distributors Alpine Bakery Co........................................................................................................20A Angus Meats, Inc.........................................................................................................20A Anheuser Busch Companies...............................................................................21A Artisan Premades.........................................................................................................21A Caffe Appassionato Coffee Co............................................................................21A Caffe D’Arte, LLC.......................................................................................................... 22A Charlie’s Produce........................................................................................................ 22A Chukar Cherry Company...................................................................................... 22A Coca-Cola North America Group................................................................... 22A Columbia Distributing Co., Inc......................................................................... 22A Craig Stein Beverage.................................................................................................24A Cyrus O’Leary’s Pies....................................................................................................24A Dancing Goats Coffee..............................................................................................24A Dickerson Distributors, Inc...................................................................................24A Distant Lands Coffee.................................................................................................25A Essential Foods..............................................................................................................25A Fidalgo Coffee Roasters......................................................................................... 26A Food Service Direct................................................................................................... 26A Food Services, Inc....................................................................................................... 26A Franz Family Bakeries Seattle Division...................................................... 26A Gemelli Coffee Roastery........................................................................................ 26A Harbor Foodservice................................................................................................... 28A Harbor Pacific Bottling Elma............................................................................ 28A Harbor Pacific Bottling Long Beach............................................................ 28A Harbor Wholesale....................................................................................................... 28A Heritage Distilling Company............................................................................. 28A Inderbitzin Distributors, Inc................................................................................ 29A Infarm.................................................................................................................................. 29A Jolly Roger Oyster Company............................................................................. 29A L & E Bottling Co., Inc............................................................................................... 29A La Panzanella................................................................................................................. 29A Les Boulangers Associes, Inc............................................................................. 29A Liberty Orchards Aplets & Cotlets.................................................................. 30A MacDonald Meat Co................................................................................................ 30A Maletis Beverage......................................................................................................... 30A Minder Meats, Inc....................................................................................................... 30A Natural Wave-RC, Inc............................................................................................... 30A

40A | 2021–2022 Buyer’s Guide

SHOP BYBY CATEGORY SHOP CATEGORY Food & Beverage Supplies & Distributors (continued) Odom Corporation Spokane...............................................................................31A Olympic Eagle Distributing..................................................................................31A Orca Bay Foods, LLC...................................................................................................31A Pacific Coast Fruit Company...............................................................................31A Picnic.....................................................................................................................................32A Powers Inc.........................................................................................................................32A Rub With Love Spice Rub.....................................................................................34A Southern Glazers Wine & Spirits......................................................................34A Spiceology.........................................................................................................................35A Spokane Produce........................................................................................................35A Stewart Market Yelm................................................................................................35A Stewart’s Meats - Farmers’ Market.................................................................35A Stewart’s Meats - Pike Place Market.............................................................35A Sysco Seattle Inc..........................................................................................................36A Sysco Spokane Inc......................................................................................................36A Torn Ranch.......................................................................................................................36A United Salad Co of Washington.......................................................................36A URM Foodservice.........................................................................................................36A US Foods Seattle..........................................................................................................37A Whidbey Island Ice Cream Co...........................................................................37A Hotel linens, mattresses & guest amenities Green Suites Hotel Solutions............................................................................. 28A Serta Simmons Bedding.......................................................................................34A Maintenance, Repairs and Service Custom Gaskets NW.................................................................................................24A Fischer Restoration................................................................................................... 26A Food Service Equipment Repair.................................................................... 26A Grease Group, The...................................................................................................... 28A Pointe Pest Control....................................................................................................32A Swanson’s Refrigeration & Restaurant Repair......................................35A Tacoma Public Utilities...........................................................................................36A Marketing, Promotions & Public Relations Dining Alliance..............................................................................................................25A FASTSIGNS of Kirkland........................................................................................... 26A

2022–23 Buyer’s Guide | 41A

SHOP BY CATEGORY SHOP BY CATEGORY

Marketing, Promotions & Public Relations (continued) Kraken Creative............................................................................................................ 29A Olympic Culinary Loop............................................................................................31A Passport Unlimited.....................................................................................................31A

Leverage the power of group purchasing with the our Property & Casualty Insurance Affinity Program to improve coverage and lower individual participant program costs.

Seattle Southside Regional Tourism Authority....................................34A STR..........................................................................................................................................35A Office & Music Equipment Support and Services BMI...........................................................................................................................................21A Professional Services ACRAnet, Inc..................................................................................................................20A Adesso.................................................................................................................................20A

Visit myhospitalityinsurance.com for program benefits and to obtain a FREE insurance program review.

All Things HR, LLC.......................................................................................................20A Alliance Business Solutions................................................................................20A Alliant Insurance Services....................................................................................20A American Underwriters Insurance................................................................20A Amero Search Group...............................................................................................20A AMP Services, LLC.......................................................................................................20A Baker Commodities Inc...........................................................................................21A Batali Associates Hospitality Consulting ...................................................21A Blake Rian Consulting..............................................................................................21A Brantley, Janson, Yost & Ellison, CPA’s..........................................................21A BuddyIns.............................................................................................................................21A

COMMERCIAL INSURANCE EMPLOYEE BENEFITS PERSONAL INSURANCE RISK MANAGEMENT SURETY

www.psfinc.com The WA Hospitality Association Property & Casualty Insurance Program is provided by Parker, Smith & Feek

Cascade Natural Gas Conservation Incentive Program................ 22A Central Washington Fair Association.......................................................... 22A CLA - Bellevue............................................................................................................... 22A CLA - Central Washington.................................................................................... 22A CLA - Spokane............................................................................................................... 22A Clark Nuber P.S............................................................................................................ 22A Clevenger Associates............................................................................................... 22A CLG Employer Resources..................................................................................... 22A Community at Heart Hospitality LLC.......................................................... 22A Crystal Investment Property LLC.....................................................................24A Davis Grimm Payne & Marra...............................................................................24A Deacon Construction, LLC....................................................................................24A

42A | 2021–2022 Buyer’s Guide

SHOP BY CATEGORY Professional Services (continued) Degen & Degen Architecture and Interior Design............................24A Edenholm & Associates..........................................................................................25A Equitable Advisors......................................................................................................25A ERNwest Olympia.......................................................................................................25A ERNwest Spokane......................................................................................................25A Essential Benefits........................................................................................................25A Evergreen Payment Solutions...........................................................................25A Expense Reduction Analysts .............................................................................25A Farmers Insurance - Villano Insurance & Financial Services......25A Fisher & Phillips LLP.................................................................................................. 26A Foothills Business Solutions............................................................................... 26A Foster Garvey.................................................................................................................. 26A Gecko Hospitality........................................................................................................ 26A GNSA.................................................................................................................................... 28A

PACIFIC NORTHWEST’S PREMIER BUSINESS BROKERAGE SERVING THE HOSPITALITY INDUSTRY SINCE 1975

OVER 4200 BUSINESSES SOLD

H.I.H.I.T................................................................................................................................. 28A HMA CPA, PS.................................................................................................................. 28A Hospitality Financial & Technology Professionals, Greater Puget Sound Chapter......................................................................... 28A HUB International Northwest LLC................................................................. 28A IBA.......................................................................................................................................... 28A ILUVTAX.COM................................................................................................................. 29A

Experienced Hospitality Broker Oliver Kotelnikov (425) 454-3052 or oliver@ibainc.com

Jyst Inc................................................................................................................................ 29A K & J Accounting......................................................................................................... 29A Kezner Consulting Group..................................................................................... 29A LAZ Parking..................................................................................................................... 29A LGC Hospitality............................................................................................................. 29A Lockton Companies................................................................................................. 30A Mautone Enterprises................................................................................................ 30A Mckenzie Chase Management........................................................................ 30A Miller Nash Graham & Dunn - Seattle........................................................ 30A Miller Nash Graham & Dunn - Vancouver................................................ 30A NAI Puget Sound Properties - Cairn Consulting................................ 30A Navigator Consulting............................................................................................... 30A New York Life Insurance & NYLIFE Securities........................................ 30A Nicholson & Associates Insurance Olympia.............................................31A

2022–23 Buyer’s Guide | 43A

SHOP BY CATEGORY SHOP BY CATEGORY

Professional Services (continued) Nishijin Accounting & Consulting Services...............................................31A Pacific Commercial Brokers.................................................................................31A Parker, Smith & Feek, Inc........................................................................................31A Partners Group, The....................................................................................................31A PayCor...................................................................................................................................31A Paylocity..............................................................................................................................32A PayneWest Insurance...............................................................................................32A PayneWest Insurance - Spokane.....................................................................32A Peizer Commercial Real Estate........................................................................32A Premier Capital Associates..................................................................................32A Q Hospitality Management LLC.......................................................................32A Real Property Law Group, PLLC........................................................................32A Renson.................................................................................................................................34A Restaurant Group, Inc..............................................................................................34A S3 Consultants, LLC....................................................................................................34A Sagacity Media..............................................................................................................34A Sandin Insurance Group........................................................................................34A Sandman Savrann PLLC.........................................................................................34A SeQuential........................................................................................................................34A Spokane Sports.............................................................................................................35A Stoel Rives LLP...............................................................................................................35A SVN NW Hotel Advisors..........................................................................................35A Tax Advisors PLLC........................................................................................................36A Total Benefit Solutions............................................................................................36A Trigg Insurance Agency..........................................................................................36A US Bank Auburn...........................................................................................................36A US Bank Ballard............................................................................................................36A US Bank Bellevue........................................................................................................36A US Bank Belltown.......................................................................................................37A US Bank Everett............................................................................................................37A US Bank Northgate....................................................................................................37A US Bank Olympia........................................................................................................37A US Bank Seattle............................................................................................................37A US Bank Smokey Point...........................................................................................37A US Bank Tacoma.........................................................................................................37A

44A | 2021–2022 Buyer’s Guide

SHOP BY CATEGORY Professional Services (continued) Washington Hospitality Assn WorkSafe Program..............................37A Witherspoon Kelley....................................................................................................38A Zoo Normal......................................................................................................................38A Specialty Services 3.14DC...................................................................................................................................20A Alice Financial...............................................................................................................20A ASCAP...................................................................................................................................21A BizX..........................................................................................................................................21A Bounce-n-Battle ...........................................................................................................21A Concentra Urgent Care...........................................................................................24A Fikes...................................................................................................................................... 26A Mahoney Environmental Solutions.............................................................. 30A Nomfe....................................................................................................................................31A Resource Innovations, Inc.....................................................................................34A Seattle Public Utilities..............................................................................................34A Systems, Technology & Telecommunications Cuboh Software Inc...................................................................................................24A DoorDash...........................................................................................................................25A Foodi Menus................................................................................................................... 26A Hotelnet Inc.................................................................................................................... 28A ISS........................................................................................................................................... 29A Positive Technologies Inc......................................................................................32A React Mobile...................................................................................................................32A Relay......................................................................................................................................32A Returning Point............................................................................................................34A TDS Fiber............................................................................................................................36A Tri-Tec Communications, Inc..............................................................................36A WarnerMedia/HBO.....................................................................................................37A

2022–23 Buyer’s Guide | 45A

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Five Blessings of Successful Transitions of Ownership By Oliver Kotelnikov

Admit it, you’re blessed. The path of entrepreneurship is a gift, a lucky lottery ticket, and you can’t imagine being anyone other than a business owner. This humbling journey has opened many doors, created lasting relationships, provided an honest living on your own terms, and was a means of self-expression and creativity. You can map and retrace parts of the quest. Other pieces of the puzzle are less quantifiable and only fit just so. An intuitive leap here, a split-second decision there, and countless seemingly chance encounters courtesy of the universal force known as “who” luck all have changed the trajectory in untold ways. When it comes time to sell and exit, can you bottle the secret sauce of entrepreneurial success and pay your gift forward? As an experienced business broker facilitating multiple restaurant sales a year, I believe that successful transitions are a function of planning and foresight. Once agreement on the terms of the deal has been reached, buyer and seller must work together to secure the following five endorsements to ensure a smooth transfer of operations and a fluid transition at the helm. Customers In a restaurant generating an approximate $1.5million in annual sales with an average ticket of $40, the ongoing success of the enterprise depends on 37,500 individual decisions made by the customers. Established clientele, or the goodwill of the business, is a strong argument in support of purchasing a reputable going concern versus starting a new venture. The willingness of the clientele to continue patronizing the business is of utmost concern to the buyer. Though a close association in the mind of the consumer between the business and its owner is common, it is ultimately the value proposition of the business that keeps customers coming back. Customers will want to know that the successor has been thoughtfully selected and the foundational core values of the business will remain intact. A portion of the transition training period should be allocated to meeting and introducing the new owner to regular customers. Promoting a social event or a happy hour gathering as way to thank the clientele for their support and publicly pass the baton can be an effective way to demonstrate continuity. Employees A business owner wears many hats but is unlikely to lead effectively or accomplish the executive task list without the support of a strong team. Employees are the backbone and the true brand ambassadors of the business. To retain the staff through the transition, ownership must pay close attention to company culture. Looking beyond the payroll reports, it is important to observe company traditions, celebrate important milestones and notable occasions and follow accepted employee recognition practices. Strategically scheduled confidential meetings between a buyer and circle of key employees in the period leading up to closing are not uncommon as a way of building rapport between the parties.

Vendors & Suppliers Seasoned vendor relationships are the operational support pillars of any business. Sufficiency of inventory, logistics and delivery and contingency plans in the event of a product shortage are all facilitated by knowledgeable sales representatives. A successful business owner will be on a first name basis with the suppliers, know their communication preferences, honor payment arrangements and will have the planned absences and vacations of their sales representatives marked on their calendars. Vendors from my days as an owneroperator brought me product in their personal vehicles on weekends and holidays, attended company events and social functions and became personal friends. A thoughtful transition plan will include handshake introductions to these key players. Landlord Most purchase-and-sale agreements are contingent on the successful assignment of the lease. In short, no lease; no deal. The purchaser of the business must earn the confidence of a commercial landlord as perspective long-term tenant. The landlord will evaluate the tenants’ relevant industry experience, financial viability, credit report, and previous history of commercial occupancy. A landlord is not obligated to grant reassignment. The seller’s endorsement of the buyer as a handpicked successor to continue the legacy of the business will go a long way. A strategic meeting between the parties is commonly facilitated by the representing broker to make introductions and begin lease reassignment negotiations. Lender Approximately 50% of all restaurant sales are financed by the Small Business Administration’s flagship 7A program. In addition to evaluating the borrower’s financial qualifications and credit worthiness, the lender will also carefully assess the buyer’s ability to successfully operate the business. Direct relevant experience and a detailed transition plan are critical components of securing funding for the acquisition. Due diligence of the lender will assess customer and employee retention plans, lease security, vendor rapport, and the commitment of the buyer and the seller to work collaboratively to achieve a common goal. Oliver Kotelnikov is the head of the hospitality transaction division at IBA, Pacific Northwest’s premier full-service business brokerage serving the hospitality industry since 1975 with over 4200 businesses sold. Please email your questions to oliver@ibainc.com.

Buyer’s Guide 2022-23 │ 47

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Washington’s updated Food Code

Are you up to speed with recent changes to the state food code? By Andy McVicar

QUICK BITES

Visit wahospitality.org/ quick-bites to learn more about Washington’s food code changes.

Every eight years or so, Washington updates the state food code based on the U.S. Food and Drug Administration’s most recent model Food Code. We’ve compiled this Top 10 list of the most important food code changes impacting Washington hospitality businesses. Get a quick overview below about these updates, most of which went into effect of March 1, 2022, and visit our Quick Bites toolkit at wahospitality.org/quick-bites for more detailed summaries.

Updates to the food code require managers to inform employees of their obligation to report certain illnesses and, depending on symptoms, employees may be put on restricted duty or excluded from the food establishment. Get a sample employee health plan, a sample employee illness log and additional information at wha.fyi/3PJH9HN.

#1 Certified Food Protection Manager The Certified Food Protection Manager (CFPM) has been included in the FDA’s Food Code for several years, and it is now a requirement in Washington’s Retail Food Code for the first time. Unlike changes that took effect March 1, food establishment operators have until March 1, 2023 to comply with the new CFPM requirement. Training Manager Kelsi Mayther at kelsim@wahospitality.org can provide you with training information. Learn more at wha.fyi/3wFjGOV.

#5 Date marking The practice of date marking foods is designed to prevent listeriosis, an illness caused by the Listeria bacteria that can grow over time in refrigerated foods. Date marking encourages a “first in, first out” practice designed to rotate stock as quickly as possible and should be a back-of-house practice – not something that is customer-facing.

#2 Persons in Charge and Active Managerial Control Persons in Charge must now actively lead food workers in safe food handling practices. Implementing Active Managerial Control successfully will require: Establishing policies and procedures for reducing foodborne illnesses. Providing ongoing training to ensure employees have the most up-to-date information. Verifying that team members have been trained and that they understand what is required and are following the policies and procedures designed to reduce the risk of foodborne illness. Learn more at wha.fyi/3G3LPUd. #3 Vomit and diarrhea clean-up plan The new food code requires every food establishment to have a written plan on how it handles events involving vomit and diarrhea. Your written plan should include procedures that reduce exposure in four areas: Food - Your plan should specify which food will be discarded. Employees - Make sure your employees have access to personal protective equipment, their garments will be washed and they will be monitored for symptoms. Consumers - Your plan needs to include your procedures for isolating and cleaning such as roping off the affected areas. Surfaces - Evaluate at all surfaces and make sure you have the right materials that will be effective against norovirus. Learn more and get a sample vomit and diarrhea clean-up plan at wha.fyi/3wwsqa0. #4 Employee health Food workers are the heart of foodservice, but sick food workers pose the greatest threat to food safety. Your managers and Persons in Charge must be trained to watch out for and respond to potential illnesses among team members. 50 │ wahospitality.org

The new date marking requirement only applies to certain foods. There are a variety of methods you can use, but whatever system you use, you must train your team so that everyone is on the same page. Your system needs to be explainable during a health inspection. Learn about date marking and which foods should be date marked at wha.fyi/3G0Aa8J. #6 Refillable reusables Food establishments can now opt to use customer-provided refillable, reusable containers for certain foods. If you chose this option, you must have a plan approved by your local health department to ensure food safety. Visit wha.fyi/3lp07Ft for resources, including a sample application and links to connect with your local department of health. #7 Meat, poultry, fish, shellfish and produce The food code updates include new cooking temperatures and hold times for ground meat and poultry. New requirements are also in place for storing, thawing and preparing fish, and there are new advisory requirements for serving partially-cooked seafood. Get food-specific information at wha.fyi/3yToLWV. #8 Bare hand contact Food establishments can apply for a variance for bare hand contact by getting a plan approved by their local health department. In order to receive a bare hand contact exemption, you must have: A written employee health policy Two or more handwashing control measures Handwashing sinks near the bare hand contact areas Written rules and training for your employees Get an application for a bare hand contact exemption and additional information at wha.fyi/3sH9c0v. #9 Pet dogs Restaurants may now allow pet dogs in outdoor seating areas where there is no food or drink prep and no serviceware is stored. Approval

is required in advance from your local health department. Pet dogs may now also be allowed inside establishments that have limited food selection as long as you have given notice to the local health department and signs are posted. Get an application and other resources at wha.fyi/3PIkyv8. #10 - Cleaning and sanitizing There are four changes to the state food code that provide additional clarity related to cleaning and sanitizing processes in your food establishment. Monitoring food temperature — Small-diameter probes are required to measure thin foods. Dishwashing test strips — Testing devices are required to ensure dishes are being washed and sanitized properly. Soap and sanitizer — Employees must have access to equipment sanitizing stations as they do food prep throughout the day. Hard close-grained woods —Hard, close-grained wood products that can be properly washed, rinsed and sanitized can now be used as serving boards. Learn more about cleaning and sanitation changes to the food code at wha.fyi/3yUhB4D. ■

EDUCATIONAL PERIOD ENDS

AUGUST 31

Updates to the state food code went into effect on March 1. From March 1 through Aug. 31 local public health inspectors are focusing on educating food establishment operators about the new rules. They should be a resource to you, providing technical assistance and guiding you through any corrections that you may need to make. During this six-month educational period, inspectors should not cite you for any violations related to the new rules. However, citations will continue to be issued for violations of existing food code rules.

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State investments improve lodging outlook By Alec Northrop

The last two years have been tough for the lodging industry. Fortunately, a new destination branding campaign and a strong legislative session inspire optimism for 2022 and beyond. With state revenues higher than expected and additional money from the federal government available, the 2022 legislative session provided a unique opportunity to secure additional funding to address the growing need for more pandemic relief. And that’s exactly what our government affairs team accomplished.

Here are the highlights of the major budget investment wins from the 2022 legislative session: $15 million in Hospitality Business Grants specifically reserved for hotels that were impacted by the eviction moratorium and suffered losses such as unpaid stays, legal fees and room damage. $200 million in unemployment insurance relief through ESSB 5873. This bill extends last year’s relief by capping the social tax at 0.5%. Similar to last year, ESD will reissue rate notices to take effect prior to first-quarter payments. The bill also provides relief to small businesses with fewer than 10 employees, capping their social tax calculation at rate class 7.

$20 million for the Washington State Convention Center.

$20 million for additional Working Washington grants, specifically for businesses and non-profit organizations in the arts, heritage and science sectors, including those that operate live entertainment venues. $20 million added to the Working Washington grant program directed at businesses that sustained losses due to the pandemic. Eligible businesses must have 2019 gross revenues under $5 million. Of the total funding, $12 million is directed at qualifying businesses that maintained operations throughout the pandemic and $8 million is directed at qualifying businesses for reopening.

52 │ wahospitality.org

The legislative session also brought its fair share of challenges to overcome. One bill regarding ergonomics rules in the workplace, HB 1837, directly targeted the lodging industry by applying to janitorial workers including housekeeping staff. A huge level of member engagement helped us defeat it. Another important bill was SB 5513 which would have expanded the use of existing lodging tax revenue beyond tourism funding. In a winwin situation, the team worked with the sponsor to identify other funding sources that did not raid local tourism funds. In addition to the legislative allocations, statewide destination marketing returned to Washington for the first time since 2011. A new state tourism campaign is already underway that will get guests back into hotel rooms. State of Washington Tourism Executive Director David Blandford explained that the new branding, with its new message and new look, will focus on a #TrueToNature theme and will cover all areas of the state, emphasizing Washington’s natural beauty, creative culture and inclusivity.

#true

Businesses are encouraged to help build on the brand by using the hashtag #TrueToNature for photos and social posts. Visit Washington’s

tonat u

official travel and tourism site at stateofwatourism.com to see the brand for yourself. Businesses can also access resources from State of Washington Tourism, the successor to the Washington Tourism Alliance, at industry.stateofwatourism.com. The last few years have been difficult to say the least. But with additional legislative support and the return of a state tourism campaign, leisure travel in Washington is poised for a comeback. Witness the excitement firsthand at events like The State of Washington Tourism Conference which will be held in SeaTac Oct. 11-12. ■

The benefits of membership By Lisa Leinberger

Membership in the Washington Hospitality Association has so many benefits that you will get many responses if you ask your fellow members why they keep renewing.

“She has just been an angel.”

Christopher Forczyk and his wife, Marianne, purchased the Seattle restaurant Smith in July 2019 just a few months before the pandemic began. Someone told him, “If you need anything, call Cathy.” The person was talking about Cathy Fox, his territory manager at the Washington Hospitality Association. “Everything’s gone out of the ordinary in the last two and a half years,” Forczyk said. But Cathy has been there for him, getting him advice about how to set up catering services, helping him navigate Liquor and Cannabis Board licenses and letting him know the latest COVID restrictions. “She has just been an angel,” he said. Forczyk said that the benefits of being a member are certainly good, but the special touches of his territory manager keep him informed of issues that have kept him afloat during the pandemic. Through her, he learned about the

Paycheck Protection Program (one and two), numerous grants and the Restaurant Revitalization Fund. He continues to attend associationsponsored webinars and meetings and has also been able to consult with an attorney through the Advisory Network. Forczyk said he is still in business thanks to Cathy’s advice. He knows that Washington Hospitality Association’s territory managers can help you through a lot during difficult times. They can also help you find what you need to keep costs low. Your territory manager can explain that being part of a large group means you have access to collective buying power, something you don’t have on your own.

54 │ wahospitality.org

Your return on investment makes it all worthwhile. Your territory manager can introduce you to cost savings programs such as WorkSafe, formerly known as Retro. Our credit card processing solutions offer significantly lower costs than most programs, and we have business insurance solutions, healthcare solutions and more including: • • • • •

Human resource administration services Workforce solutions Commuter benefits Employee discounts Music licensing discounts

“You don’t know what you don’t know.”

• •

Group purchasing Business supplies and printing

Dan Koommoo and his wife, Mollie are ready to celebrate the fifth anniversary of Crafted, their Yakima eatery and bar. Dan has spent 27 years in the industry working for a large hotel chain and he knows there is so much information out there for hospitality businesses. “You don’t know what you don’t know,” he said. When he worked for a large company, the corporate offices would send him the information he needed. As a small business owner, he appreciates the information he gets from his territory manager Robbin Stafford and the association. Koommoo said that he wants the Yakima community to move away from franchises to emphasize what is great about the local flavors. One of the ways he wants

to do this is by getting restaurant owners talking with each other and joining the association. Robbin is the key to getting local businesses to join and get organized.

receives from the association was important to her even before the pandemic.

“The Washington Hospitality Association “We don’t operate like King County… was an essential guide and provided It’s really important for us in Eastern information and numerous tools for our Washington to have a voice,” he said. growing family-run business,” she said. You can always pick up the phone and call “Truthfully, becoming a member was your territory manager when you need one of the best decisions we made for our advice on something in your business. business and employees.” Whether you need to know what it takes to apply for a grant or Reach out to your territory whom to contact to get manager with any questions “A saving grace” involved either locally you may have about running or at the state level, your your business—they are territory manager is truly there to help you so there to help. you can do what you do best: delivering hospitality. ■ “The Washington Hospitality Association has been an incredible resource in a very chaotic season for the restaurant/hospitality industry,” said Desiree Seghetti-Sulpizio, vice president Find your territory manager’s of operations at Commellini Estate in contact information at Spokane. “The community and advocacy join.wahospitality.org. that comes with the association, especially throughout these past two years, has been a saving grace.” Seghetti-Sulpizio said that what she

Buyer’s Guide 2022-23 │ 55

Hospitality Solutions put money back into your pocket By Andy McVicar

Your membership with the Washington Hospitality Association brings you a number of great benefits. Your training programs provide opportunities to develop a successful workforce. Your communications team strives to be your primary source of information, bringing you the latest news on all things hospitality. The government affairs team advocates for the hospitality industry with federal, state and local lawmakers. And finally, your Business Development team is dedicated to building, growing and sustaining membership programs that save members like you money each year. Each one of these core pillars aims to provide long-term value to make sure you’re getting more than your money’s worth out of your association dues. The Business Development member programs are specifically designed to put money back into your pocket. As an association representing 5,800 members, we have the ability to negotiate more favorable prices for goods and services. We then pass those savings on to our members, giving you access to goods and services that might be cost prohibitive if you were to purchase them on your own. Here’s a quick rundown of programs that will save you money as a member of the Washington Hospitality Association:

56 56 ││ wahospitality.org wahospitality.org

Healthcare Solutions

Healthy employees are the foundation of any business. This is especially true for the hospitality industry as we aim to serve our guests with great experiences. And with the ongoing labor scarcity challenge, hospitality businesses need to be even more competitive in attracting and retaining team members. Our Healthcare Solutions will give you that competitive edge. One of our program providers—Hospitality Industry Health Insurance Trust (H.I.H.I.T.)—is celebrating 25 years of providing access to affordable medical options for restaurant and lodging employers. H.I.H.I.T. offers a wide variety of services including dental, vision, an employee assistance program (EAP) telemedicine and more! The plans can be customized to fit the unique needs of your business. We also have a program through UnitedHealthcare—a solution for any size business. UnitedHealthcare has plans covering medical, dental, vision, disability and critical illness. And it includes a pharmacy discount program that can save employees up to 80% on their prescriptions.

My Hospitality Insurance

For many small business owners, their business is one of their largest investments. This means it’s important to protect that investment from unforeseen hazards. Our Property & Casualty Insurance Affinity Program offers a variety of insurance lines including general liability, employment practices liability, workplace violence, crime, cyber liability and more! As with our Healthcare Solutions, our business insurance program can be customized to fit the specific needs of your business. Our partners will work with you to find a premium that fits your budget and the coverages you need to protect one of your most valuable assets.

Group Purchasing Solutions

The association has partnered with Dining Alliance and Source1 for group purchasing programs available to all members at no cost. When you sign up, you don’t change the way you order and there are no contracts and no mandates. There are also over 350 manufacturers and 165,000 items with rebates. Anytime you place an order with your distributor, the system will automatically match the purchases to available

I started on the Washington Hospitality Association’s Payment Processing Program a few months ago and I am impressed with the money I’ve been saving. I would give the pricing a 20/10! The customer service has answered my credit card processing questions quickly and professionally. I have been telling other owners of restaurants that they should look into becoming a member of the Association just to utilize the Payment Processing Program. I am able to make up my yearly dues investment in savings on credit card processing in less than a month!

Devin Marshall, Cafe C5

“The service was great! I asked for a quote, got a much lower rate and changed without having to do much at all. We changed recently and changed again when we found this program.

Kyle Ryan, Super 8/Baymont Inn about My Hospitality Insurance rebates. Every purchase you make is analyzed and any rebates generated are deposited into your Dining Alliance or Source1 account. Your first withdrawal will be available after six months and subsequent withdrawals are available every 90 days.

HR Solutions

Hospitality businesses are primarily focused on providing great guest experiences. And as you know, it takes a great team of employees to make those experiences happen. There’s a lot that needs to happen behind the scenes to make sure your team is at the top of their game. That’s where our partnerships with companies like GNSA and Paylocity come in. As part of our HR Solutions program, these companies provide workforce management solutions that will help you with everything from onboarding, payroll, scheduling, leave, HR and much more. Their services will help you attract and retain talented team members, increase employee engagement, reduce your labor costs and ultimately save you money. Members save at least 35% on payroll services and technology by working with our HR Solutions program.

Payment Solutions

Not that long ago cash and checks were the predominant methods to pay for goods and services. Those eventually gave way to debit and credit cards. And with the pandemic, payment apps and touchless payment options became much more popular. Our partnerships give you access to a variety of payment processing solutions that fit your needs as guest buying habits continue to evolve. And there are no long-term contracts, mysterious rate increases or proprietary POS. These are just a few of the many programs we have in place to save you money. Be sure to visit wahospitality.org for a complete list of our Hospitality Solutions. ■ Buyer’s Guide 2022-23 │ 57

ProStart is back! ®

Bonney Lake High School earns spot at Nationals after winning the 2022 Invitational in Spokane Story and photos by Lisa Leinberger The competition was hot at the Davenport Grand Hotel in Spokane as the hotel welcomed the 2022 ProStart Invitational. For the first time since 2019, Washington ProStart teams battled for culinary dominance with a trip to Washington, D.C., on the line. Six teams joined the spirited competition: Bonney Lake High School, Bonney Lake Newport High School 1, Bellevue Newport High School 2, Bellevue Ferris High School, Spokane North Central High School, Spokane Lewis and Clark High School, Spokane ProStart is a hands-on, real-world career-connected learning program where students are mentored by industry leaders. Students not only receive career and technical education credits, but their industry mentors also open doors for them when they are ready to enter the workforce. The culinary skills competition is not for the faint of heart. Each team has 60 minutes to complete a meal consisting of an appetizer, main course and dessert. They must do it without electricity or running water. And not only do they have to rely on propane stoves, they use hand-cranked blenders and ice cream machines. The students must also display their knife skills and demonstrate what they know about sanitation, kitchen safety and teamwork. Ingenuity is also important as students must problem-solve to make sure all their meals are cooked within the allowed 60 minutes. The students from Bonney Lake High School stood out when they placed a metal tray over their propane burner to fit more than one pot on the flame at once. In addition to the culinary skills curriculum, ProStart offers a management curriculum. Newport High sent the only management team to this year’s invitational, winning an automatic trip to the national competition in Washington, D.C. Cynthia Monroe has been the culinary arts instructor at the NewTech Skills Center in Spokane for four years. This year was the first time she was a judge for the competition with the tough job of tasting desserts. “I’m looking for different tastes and textures,” she said during the 58 │ wahospitality.org

Bonney Lake High School

competition, adding that she was also looking for consistency in the plating of the dish. She noted that baking is different from savory cooking. “A recipe is a formula in baking,” she said, noting the science behind it. Teaching culinary arts to students through the pandemic has been a tough job for teachers. Ashley Grow has been at Ferris High School for three years, and she described the last two of them as intense. Students took her course because they wanted to cook, but they had to meet over Zoom or Teams. She ended up sending a monthly kit to the students or the recipes to parents so the students could cook alongside her over their computers. Grow’s team didn’t decide to compete until January. In a normal year, they would have committed and started practicing much sooner. Student Aahanah Fischer was the deciding factor. A senior this year, Fischer competed in ProStart when she was a freshman and really

Newport High Team 1

wanted to do it one more time. “I told her we can do it, but you have to take leadership,” Grow said. Fischer came through. She designed the menu, and she taught the team the rules. It was extra challenging because the team didn’t have a mentor chef this year. Grow said she would have felt bad asking a chef to participate when the industry had to struggle so hard during the pandemic. But Fischer already runs her own catering business.

North Central

Bonney Lake High School took home first place and earned the opportunity to compete in Washington, D.C., in May. Newport High Team 1 came in second place, and North Central came in third. Over Mother’s Day weekend, Bonney Lake High School took eighth place in the national competition. Newport High School’s management team came in 32nd place. ■

“She’s pretty passionate about it,” Grow said. As the only team in the management competition, Newport High School had the opportunity during the invitational to learn what to improve upon before heading to the national competition. “We want to see you come back with some big championships,” Phil Costello, owner-operator of Zip’s Drive-In in Spokane, told the students. Costello was joined at the ProStart Invitational by Brian Moreno, the owner-operator of McDonald’s in Othello.

Newport High School at Nationals photo courtesy of Newport High School. Buyer’s Guide 2022-23 │ 59

Your association member value: Business Development 2021 was another challenging year for Hospitality. Despite obstacles, your association worked hard to achieve significant wins on behalf of the industry and members like you. Here are some of what we accomplished in our 2021 fiscal year which ran October 2020 through September 2021.

Business Development Delivering wins by providing tangible ROI for the hospitality industry.

Established a new payroll program with a 41% discount to members on their payroll module and a 20% discount on all other modules. Established a new program benefit through FastrackOnboard that will help members on-board new employees and improve employee retention. Our payment processing program saved each new signup an average of $6,700 in Q2.

Insurance

29%

Our business insurance program saved each new signup an average of 29% in premiums.

Provided members free work safety training webinars valued at $500+ per attendee.

Group purchasing organization Average savings per location:

$4,000 Payments processing Average savings per year:

$3,400 60 │ wahospitality.org

35%

New payroll platform signed with Paylocity which should provide 35% savings.

Members/locations:

68/142 Average rebate per quarter:

$212 Average Elavon savings per year:

$4,700

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Savings on non-food programs

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Ask the Expert: Strategies to Achieve Balance By Rick Braa, CHAE

Q: A:

Now that the pandemic is finally winding down, what should I focus on in my business?

It’s been a challenging two years. Life is getting back to “normal,” but COVID is an ongoing part of our lives and we face obstacles in staffing, inflation, fear and a new list of uncertainties. One of the most successful tools formulated for setting strategy is the balanced scorecard. For memory purposes, start with P in each area: Planning, People, Patrons and Profit. Because each of these deserves an in-depth look, we’ll start with planning and publish additional articles breaking down the other areas. Look for new articles this summer in your Washington Hospitality Weekly newsletter. Running a business looking backward will lead nowhere. Get the business out in front of you and steer the future. Careful forecasting, engineering and execution will lead to controlling the business and delivering successful financial results, which are the goals. The need to control your business is the main takeaway post-pandemic, and control will be perhaps the most important discipline going forward. Plan and optimize hours of operation using data, not instinct. Make sure the business is busy every hour of every day from opening to closing. Don’t be open to be open. Historically, being open all hours of the day or night was the norm. Guests would wander in and out on their own schedules and spread sales over the entire day with no thought to the fact that the restaurant being open all hours leads to difficult staffing and potentially inconsistent service. In the new reality, guests now check hours of operation before visiting a location, making it possible to open and close when productivity can be at its highest and sales can flow tightly and profitably. Properly optimizing business hours allows for accurate sales forecasting. With a sales forecast of at least three to six months, you can use accurate numbers to work with the supply chain. Shortages and outages have been the norm over the last two years, but by working side by side with accurate numbers, vendors can predictably estimate what will and will not be available. They’re the experts and have insight operators don’t possess. With this

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information, you can engineer menus that work seasonally with the supply chain to stay stocked and ready to sell. Cutting costs and driving more profitable sales are key: Engineer highly profitable food and beverage menus and increase beverage sales as a percentage of sales overall. Drive cost down with infusions, barrel-aged products and more non-alcoholic drinks that you can sell at a premium price. Use liquor as your secret weapon and make money on everything you sell. Keep a lean, dependable core menu and strong specials or a rotating menu to allow flexibility of product and profitable menus. Engineer menus to minimize labor usage and maximize labor productivity since labor is short and hours and pay are at a premium. Be sure to treat margin as superior to percentages in food and beverage. When you drive prime cost and margin as one unit, not two, the remainder of your P&L will benefit. The goal is to make more money. Properly plan your capacity needs with forecasted, controlled sales. Find out how many bodies are needed at your peak and shortfall, then use every avenue of recruiting, including job boards and referral bonuses, to get through the busy season. Pay strong employees more, keep them engaged and recruit more people like them. If you need capital, make sure you extend your Economic Injury Disaster Loan (EIDL) if you qualify. With accurate planning, you can see where the potential financial pitfalls are, where to adjust and potentially where you need funding. Lastly, be sure to get all the Employee Retention Credit (ERC) available to your business. If you haven’t filed for that yet, let me know and we can help you. With the pandemic and rogue era passing, it’s important to restore balance and control to the forefront of your business. Proper planning, forecasting and engineering will lead to profitability and a work-life balance unseen in the last two years. ■ Rick Braa is the co-founder of AMP Services, an accounting and consulting firm specializing in helping companies grow profitability. For more information on improving profitability and driving performance, contact AMP Services at rbraa@ampservices.com.

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Easy ERC : TM

Serving up COVID cash

You likely qualify for $26,000/employee in ERC money • Receive an estimate of how much you may be eligible for • Get fast-track filing for your Employee Retention Credit from our preferred partner Adesso Capital

• Put your ERC cash to work right away with an ERC advance loan

Average amount of ERC funds secured per filing:

$125,000

This is money that doesn’t need to be repaid and can be used for any purpose.

Visit the ERC Support Center: www.AdessoCapital.com/ washington-hospitality-association