Five great habits to motivate young workers By Iain Woessner
Here are five free actionable steps any hotel or restaurant of any size can take to instill enthusiasm into their employees.
1.
Share in the vision.
From the start—even as early as the interview process —be open and honest to prospective employees about just how far in your business they can rise, what potentials they can tap into, should they work hard and learn well. You don’t have to go it alone – the Washington Hospitality Association provides a hospitality career navigator, which can allow any employee of any level chart out the many wonderful paths their career could take them, should they stay the course.
2.
Knowledge is king.
Everyone in your organization, especially supervisors and managers, should have a functioning knowledge of how their business is run. Before anything else, the owners, operators, general managers and supervisors of any hospitality business should understand how their business works from top to bottom.
3.
Show, don’t tell.
“There’s just so much knowledge … you go into it not confident you’re doing it right because you don’t know what you’re doing,” Alyssa Flores, training programs coordinator for the Washington Hospitality Association Education Foundation said. “Demonstrating and showing people how to do something is a huge thing, because people say ‘do this’ and they don’t show how to do it and kids are running around and they’re like ‘I’m just going to improvise’.” When it comes to serving food and caring for guests, improvisation is simply too risky. For leaders like Jaime Fox, director of training and safety for Hops n Drops, the training process seems to 16 │ wahospitality.org
