2030: PULSE CHECK
WORKFORCE
RESTAURANT INDUSTRY 2030 • NATIONAL RESTAURANT ASSOCIATION
MOST LIKELY DEVELOPMENTS BY 2030 Women will hold a larger proportion of upper management jobs in the restaurant industry. Minorities will hold a larger proportion of upper management jobs in the restaurant industry.
RESTAURANTS ALREADY EMPLOY MORE WOMEN AND MINORITY MANAGERS THAN OTHER PRIVATE-SECTOR INDUSTRY. Our Delphi panel expects that to become even more so by 2030. The restaurant industry of the future will continue to grow its ranks of women and minority leaders as it remains one of America’s most diverse sectors. The Delphi panel agrees that there will be continued competition for employees in the restaurant industry, and that the average number of employees per restaurant is likely to decline. Employers are likely to use compensation and benefits to attract new talent. Technology skills will be needed to ensure the staff is able to deal with automation and robotics, data analytics and more. Yet even with enhanced use of technology to drive productivity, panelists expect the industry to remain very labor-intensive. With demographic trends pointing to continued dips in the number of working teens, panelists predicted an increase in the restaurant industry’s reliance on older workers.
“
CULTURE IS THE ONLY WAY TO KEEP STAFF.
22 │ wahospitality.org
”
The average number of employees per restaurant location will decline. The restaurant industry workforce will become more diverse. The restaurant industry will remain very laborintensive despite technological developments.
LEAST LIKELY DEVELOPMENTS BY 2030 The average tenure in the industry for a typical employee will increase. Younger workers will make up a larger proportion of the restaurant workforce.
