Young Living Singapore Hello 2018

HELLO 2018 YO UN G

LI VI N G

SI N G APORE

A FEW WORDS

GOING INTO 2018

1

HELLO 2018 |

Dear Young Living Family, We are now on our seventh year of operations in Singapore and the thought of how much we have grown together, how we have transformed, and how we have transcended challenges since we started, fills my heart with absolute joy. You and I would probably both agree that 2017 was a breakthrough year for Young Living Singapore for the most memorable milestone we have achieved that truly made a big difference in the Young Living Member Experience – getting the basics right: • New Office at TripleOne offers a full showroom, efficient order placement and collection process with an average service time of 17 minutes*.

• World-Class Contact Centre Experience with new systems, processes and continuous education for our staff. Your calls are answered within 9 seconds, and your emails within a day, with an average response time of 4 hours*.

• Improved Delivery Service where you receive a text notification before your order is delivered enabling you to ensure someone is around to receive it, and allows you to reschedule when needed.

• Strong Support Team enabled by significant improvements in training of staff, qualitydriven hiring process, and consistent efforts to create a culture of excellence and accountability.

For all of you who have been with us during our humble beginnings and have stayed with us through various hurdles, I would like to give you my warmest, deepest thanks. I love it that we have stuck together like glue, just like a true family – because that’s what we are!

Now onwards to all-new adventures in 2018!

YOU are part of the Young Living movement. Stewardship and leadership is our calling.

We, together with our founders, Gary and Mary Young, and millions around the world, have discovered the powerful benefits of pure and authentic essential oils and how one drop can change a life. Lock arms with us this new year as we take our movement further, and spread our wings like never before so we can keep changing lives in Singapore as we have since 2011.

I want to extend a personal invitation to you to join us as we go full throttle with #YLUNITES Global Live Your Passion Rally. Find out more about it as you read this booklet, and know how you can be part of this global, collective effort to spread wellness, purpose and abundance with the world.

Thank you for all that you do.

Warmest regards, Karen Cornejo Country Manager

*As of end-November 2017

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2

Ta b l e o f

Contents

4.

Get to know your support team

7.

Incentive programs 7. Exlcusive Swags for Singapore Essential Rewards Members in 2018 8. Birthday Rewards Just for You! 9. Take the Lead Rewards Challenge

11 .

20.

Education 20. Young Living Classes at the Singapore Office

2 1.

Websites

22.

Building your business 22. YL @ your Workplace

Leadership 11. Elite Express 11. Singapore Recognition

12 .

events to look forward to 12. RevOILution – The Young Living Wellness Expo 12. Young Living Singapore Summit 13. Quarterly Events 15. Global Live Your Passion Rally #YLUnites

23. Young Living Singapore Training Room Rental & Usage Policy 24. Workshop & Trade Show Support 25. Sharing Tools for Your Workshops & Meetings 26. A Drop of Business Savvy

2 7.

Business as usual 27. We are going Paperless 28. Policies & Procedures 29. New Business Hours

17. 2018 APAC Convention

29. Mutual Respect

18. 2018 International Grand Convention: Freedom

30. Reminders

19 .

new products to look forward to in 2018

3 1.

Young Living Singapore 2018 Corporate Philanthropy

32.

contact us 3

HELLO 2018 |

GET TO KNOW YOUR

SINGAPORE SUPPORT TEAM MANAGEMENT TEAM

Karen Cornejo Country Manager

Michael Dang Director of Operations

Cierra Yet Sales & Communications Manager

Irene Cheng Product Marketing & Distributor Education Manager

Iris Lim Assistant Director, Member Services

Rafiqah Hisham Member Services Manager

Dewie Elma Distributor Conduct Success Manager

Chee Tiong Chong Warehouse Manager

SALES & MARKETING TEAM

Chloe Shi Brand & PR Supervisor

Abigail Yim Finance Manager

IT & ADMIN

Jeremy Soh Creative Supervisor

Ben Ngu IT Supervisor

Grace Teoh Accounts Supervisor

Enoch Chin Accounts Assistant

Crystal Koh Executive Assistant

FINANCE TEAM

Tan Zhi Wen Assistant Manager, Finance

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MEMBER SERVICES TEAM

Chloe Lai Member Services, Team Leader

FRONT DESK

Jasmine Leong Member Services, Assistant Team Leader

Ashley Remoquillo Member Services Specialist

Narimah Aziz Member Services Specialist

Raine Lee Member Services Specialist

Junaida Rahim Member Services Specialist

C O N TAC T C E N T R E

Nurshahida Zainudin Member Services, Trainer

5

Nurashikin Rashid Member Services, Team Leader

Serena Fua Member Services, Team Leader

Gordan Baxter Leadership Support Executive

Edison Lee Member Services Specialist

Fatimah Beevi Ali Member Services Specialist

Magdalena Tan Member Services Specialist

Nitthita Anantapruet Member Services Specialist

Norashikin Ramlan Member Services Specialist

Roy Sim Member Services Specialist

Valarine Wong Member Services Specialist

HELLO 2018 |

Siti Hamzah Member Services, Team Leader

OPERATIONS

Rachel Chong Operations Team Leader

Alex Ong Operations Team Leader

Concenciao Adrian Operations Assistant

Eunice Ong Operations Assistant

Daniel Lau Operations Assistant

David Lim Operations Assistant

Ivan Ng Operations Assistant

Jason Lee Operations Assistant

Justin Ng Operations Assistant

Melvin Parkash Teckwani Operations Assistant

Sulong Othman Operations Assistant

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INCENTIVE

PROGRAMS

YOUNG LIVING SINGAPORE 201 8

CA LENDA R

EXLCUSIVE SWAGS FOR SINGAPORE ESSENTIAL REWARDS MEMBERS IN 2018 Throughout the year, look forward to exclusive branded swags for essential rewards (ER) members when you place your monthly ER order with the required minimum PV ^. We have lined up a series of collectibles which will be offered only to our loyal ER members.

To kick start the year, get a free 2018 Young Living Calendar when you place your ER order* by 15th January 2018. *Minimum order of 150 PV is required to receive the free 2018 Young Living Calendar.

All these** could be yours when you are a Young Living Singapore ER member!

JANUARY 2018

Plan your year with our exclusive 2018 Young Living Singapore Calendar

FEBRUARY 2018

Celebrate the New Year and share the abundance with our Young Living Red Packet

MARCH 2018

Be Savvy-ready with a compact Savvy Mirror on hand

APRIL 2018

Maintain a clean home with a Do-It-Yourself Glass Spray Bottle

MAY 2018

Pack & carry your supplements in style in our trendy pill box

JUNE 2018

Carry the Young Living brand as you travel the world with our Seed to Seal bag

JULY 2018

Gear up to connect with others and carry your cards in our Young Living card holder

AUGUST 2018 SEPTEMBER 2018 OCTOBER 2018

Stay hydrated and keep your cool with a Young Living tumbler Keep your Young Living favourites with you everywhere with our travel toiletries bag Celebrate the start of the festive season with a pair of Young Living Champagne Glasses

NOVEMBER 2018

Start the festive season with joy & happiness with a pair of Young Living Chopsticks

DECEMBER 2018

End the Year with a Young Living Blessing Bowl of Gratitude

** Collectibles are subject to changes. ^ Required minimum PV of swag may vary.

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HELLO 2018 | Incentive Programs

BIRTHDAY REWARDS JUST FOR YOU! O N LY V A L I D F R O M J A N U A R Y T O DECEMBER 2018 Celebrate your birthday with Young Living Singapore! SpOIL yourself with your fabulous Young Living favourites, or be daring and try a new oil on your birthday month. Get a special 10% off on your purchase.

TERMS & CONDITIONS • Birthday Rewards is only redeemable during your birthday month via walkin at the Young Living Singapore office. You must present your NRIC for verification of your Young Living membership and birthday.

• Your birthday discount can be applied to a maximum of 20 single products in a single purchase. Standard Orders only. PV will be reduced accordingly.

• Your Birthday Rewards discount cannot be used on the following items: collections, sets, kits, packs, partial PV items.

• Birthday Rewards is non-transferable.

Incentive Programs

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PROMOTION PERIOD January 1, 2018 to March 31, 2018

TAKE THE LEAD REWARDS CHALLENGE Join the 2018 International Grand Convention Take the Lead Rewards Challenge

AMAZING PRIZES Each qualifying Singapore member has the opportunity to earn points based on every new personal enrollment, member reactivation in his or her organization, rank advancement and Organizational Group Volume (OGV) growth. Regardless of your rank or the size of your team, you can compete for one of the 10 slots on our exclusive Young Living adventure in USA, California & Utah, Salt Lake City, or one of the 10 slots to the Young Living 2018 International Grand Convention: TIER ONE PRIZE

TIER TWO PRIZE

1 through 10 place

11th through 20th place

Airfare and Hotel accommodation to the 2018 Young Living International Grand Convention in Salt Lake City, Utah, with a 3D2N Disneyland holiday in Los Angele s, U.S.A..

Travel credit up to US$1500 to the 2018 Young Living International Grand Convention in Salt Lake City, Utah, U.S.A.

st

th

There is no buy-in for this challenge, so the only way to win is to share Young Living with everyone!

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HELLO 2018 | Incentive Programs

ELIGIBILITY The Promotion is open to active Young Living Singapore Members who are in good standing with Young Living, who have achieved the rank of Executive or higher during the Promotion Period, are 18 years of age or older as of January 1, 2018, has a valid Singapore ID and who have a primary billing address (listed on their Member account) and proof of citizenship in Singapore. This promotion shall exclude all Members in NFR markets.

Void where prohibited. An audit will be conducted on all qualifying members to ensure compliance with rules and member standing. Young Living may take up to two weeks to conduct and audit to verify point totals and announce winners.

Active members are Members who have made a purchase of at least 50 PV in the last 12 months and signed the Young Living Member Agreement.

ESSENTIAL REWARDS ELIGIBILITY In reference to earning points from Essential Rewards, you may only earn points from your personally enrolled members who place and maintain their qualifying Essential Rewards orders in Singapore (shipping address is Singapore).

HOW TO EARN POINTS AND WIN Promotion participants may earn points from January 1, 2018 through March 31, 2018.

A leaderboard of the top 50 point earners will be available in Virtual Office. Points will be accumulated based upon every new personal enrollment, member reactivations in his or her organization, rank maintenance and advancement, and Organizational Group Volume (OGV) growth during the promotion period.

You must earn a minimum of 500 points during the promotion period to qualify for the Take the Lead Rewards Challenge.

Earning the point minimum, however, does not guarantee a spot, as only the 20 highest total point earners will win the prize. Any combination of points can qualify you. Earn points with: • • • • • •

Enrollments Enrollment into Essential Rewards Program Member Reactivations Personal Rank Advancement Early Bird Registration Bonus Organization Group Volume (OGV) Growth

For full mechanics, terms and conditions, visit www.youngliving.com.sg/TTL

Incentive Programs

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LEADERSHIP RECOGNITION PROGRAM – ELITE EXPRESS A C C E L E R AT E Y O U R L E A D E R S H I P J O U R N E Y W I T H ELITE EXPRESS! Elite Express offers rewards to high-performing leaders who reach Executive, Silver, Gold, and Platinum within specific timeframes.

A bonus reward track is available for those who go from Star to Platinum in 20 months or fewer! This program offers big rewards for hard work. With exciting, high-value rewards, there’s no better way for members to accelerate their dreams and their paths to leadership!

For more details, visit www.youngliving.com.sg/opportunity/elite-express

SINGAPORE RECOGNITION Look forward to the all-new 2018 recognition rewards from Young Living Singapore.

Official new rank advancements for Silver-ranking leaders and above can expect to receive well-deserved gifts from the office.

S I LV E R

P L AT I N U M

• Oil gift set

• Flowers and leather travel organizer gift

• Quarterly new Silver gathering

• Young Living journey videos shown during our Quarterly Event Recognition

GOLD DIAMOND • Flowers and customized pens • Exclusive invite to Young Living Singapore Leaders’ Facebook Group • Exclusive invite to Leaders’ Meetings

• Flowers and exclusive gifts • Young Living journey videos shown during our Quarterly Event Recognition • Team bonding treat for his/her selected key leaders

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HELLO 2018 | Leadership

EVENTS

T O L O O K F O R WA R D T O

REVOILUTION – THE YOUNG LIVING WELLNESS EXPO DAT E

2 September 2018, Sunday TIME

9 am to 7 pm Now on its 4th year, REVOILUTION 2018 will once again be bigger and better. It will showcase Young Living products and the different ways essential oils can be used in one’s day to day. Attendees will be able to join more workshops, experiential activities, demos, or choose to book a Raindrop Technique session.

Watch out for more exciting details coming your way!

REVOILUTION.SG

YOUNG LIVING SINGAPORE SUMMIT DAT E

October 2018 TIME

Full Day

WWW.REVOILUTION.SG

To celebrate our 7 years of success, join us in a full day of learning and networking with like-minded individuals.

Expect a full day of keynote presentations, breakout workshop sessions and an experiential product display to champion our hero products. This is an event you would not want to miss. Watch out for bulk ticket purchase discount and exciting goodie bag when you register by 31 August 2017.

Registration and event details will be available in June 2018.

Events to Look Forward to

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QUARTERLY EVENTS QUA RT E R ON E

Beauty & Business: Savvy Minerals Launch DAT E

17 March 2018, Saturday TIME

Full Day ABOUT ERIN RODGERS In a search to support her family’s wellness, Erin Rodgers found Young Living and inadvertently began an adventure that would change her family in radical ways. Through Young Living, Erin’s past careers in sales, teaching, and photography have all combined into a beautiful tapestry of talents. Her goal now is to transform the lives of friends and family who are seeking better options regarding health and financial wellness. The opportunity with Young Living has made dreams into a reality for her family and countless families on their team!

ABOUT SARAH HARNISCH With a passion for helping others and a modern approach to sharing the oils, Sarah Harnisch made it from Starter Kit to Diamond in Young Living in 2 and a half years. She has also anchored news for powerful networks in Chicago and New York for 18 years, and is a homeschool mom to 5 amazing kids. She will be sharing her strategy from her Amazon best-selling book “Gameplan”(over 2 million copies sold). You already have a passion for oils. Let that passion get you out of survival mode! She’ll share how to fill classes without knowing people, the 6 mistakes every stagnant business builder makes, why you don’t have to be the expert to share about oils, how to deal with no’s, what the top distractions are that can derail your business, why you don’t need to “sell” anything, and more!

QUA RT E R T WO

Save the Date for a Fun Session of the Young Living His & Her Talk DAT E

May 2018 TIME

7 pm to 10 pm 13

HELLO 2018 | Events to Look Forward to

QUA RT E R T H R E E

Young Living Balance: A 2-Days Wellness Retreat DAT E

25 to 26 August 2018, Saturday to Sunday TIME

9 am to 5 pm daily A B O U T E D D A I LY Ed has been teaching yoga since year 2000 and has been a practitioner for over 14 years. He has completed the Urban Zen Integrative Therapy program that was inspired by Donna Karan, Rodney Yee, and Colleen Yee and worked for 18 months at Beth Israel Medical Center in New York City on the oncology and surgical floors utilizing yoga therapy. Over the years, he has been using essential oils to enhance his yoga practice. Ed is also passionate about teaching others self-care skills to create better healthcare around the world. Ed is a Yoga Alliance Continuing Education Provider (YACEP).

ABOUT DR. LINDSEY ELMORE Dr. Lindsey Elmore brings with her a distinguished background in pharmaceutics, which includes an undergraduate degree in chemistry from the University of Alabama Birmingham and a doctorate in pharmacy from the University of California San Francisco. Among her many research interests, she is fascinated with natural products, food as treatment for chronic disease, and integrative therapies. In her spare time, Dr. Elmore enjoys gardening, singing, dancing, and watching her brother play professional baseball.

A B O U T TA M A R A P A C K E R Tamara Packer is a Master Global Trainer for Young Living. She is a licensed massage therapist who specializes in essential oil application. She worked at the Nova Vita Wellness Center in Ecuador for over six years where she was the Director of Therapies.

She learned the Raindrop Technique directly from Gary Young (the founder of the Raindrop Technique). She has taught the Raindrop Technique on six continents and 22 countries. She loves teaching and sharing Young Living, especially the Raindrop Technique. She is also very passionate about helping people on their healing journey.

Events to Look Forward to

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GLOBAL LIVE YOUR PASSION RALLY #YLUNITES Every quarter thousands of Young Living members join together in cities across the globe for a member-hosted, training-focused meeting. This meeting provides an organized opportunity to reflect on past achievements and plan for the upcoming quarter.

Attendees will have the opportunity to hear directly from the Company on exciting announcements, accomplishments, and plans for the near future. This event also provides the opportunity for members to form new friendships, strategize with their teams, and network with other YL enthusiasts.

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HELLO 2018 | Events to Look Forward to

For more details, visit www.youngliving.com/en_SG/LYPR

2 0 1 8 L I V E Y O U R P A S S I O N R A L LY D AT E S Be a Live Your Passion Rally Host to get a chance to launch allnew products in your event, ahead of everybody. Also, receive host exclusive incentives when you register your event early.

QUA RT E R ON E

QUA RT E R T WO

QUA RT E R T H R E E

QUA RT E R FOU R

January 13

April 7

July 14

October 6

Events to Look Forward to

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ASIA-PACIFIC REGIONAL CONVENTION 2018

2018 APAC CONVENTION The 2018 “MY Destiny” APAC Convention is the first ever Regional Convention happening in Asia-Pacific in Young Living’s history. Our members together represent an unstoppable force that stands for wellness, friendship, and positivity. This event is surely an event you don’t want to miss! You can learn from one another from seven and more markets, strengthen your knowledge, and enjoy being part of a community that lives with passion each and every day.

DAT E

23 to 25 February 2018, Saturday to Sunday VENUE

Kuala Lumpur Convention Center, Kuala Lumpur, Malaysia R EG I S T R AT I O N F E E

US$110 (Ends 31 January 2018)

Register today at www.youngliving.com/2018MyDestinyConvention

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HELLO 2018 | Events to Look Forward to

FREEDOM

2018 INTERNATIONAL GRAND CONVENTION

2018 INTERNATIONAL GRAND CONVENTION: FREEDOM Our members are some of the most incredible individuals in the world, and together they represent an unstoppable force that stands for wellness, friendship, and positivity. The convention is the one time of the year when we gather from all corners of the world to learn from one another, strengthen our knowledge, and enjoy being part of a community that lives with passion each and every day.

DAT E

13 to 16 June 2018, Wednesday to Saturday VENUE

Salt Palace & Vivint Arena Salt Lake City, Utah, USA R EG I S T R AT I O N F E E New Year Registration

US$199 (Ends 31 January 2018) Regular Registration

US$229 (Ends 30 April 2018)

Register today at www.youngliving.com/2018Convention

Events to Look Forward to

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NEW PRODUCTS T O L O O K F O R WA R D T O I N 2 0 1 8

We think 2018 will be a year to remember for Young Living product lovers.

Keep your eyes peeled for these new products coming in 2018...

S AV VY M I N E R A L S

SEEDLINGS

This mineral-based makeup line combines premium formulas with pure ingredients, so you can embrace your natural beauty without sacrificing your standards.

Designed to make it simple for parents to find pure, gentle products infused with baby-safe essential oils to care for their littlest, most vulnerable family members.

...and so much more!

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HELLO 2018 | New Products to Look Forward to

EDUCATION YOUNG LIVING CLASSES AT THE SINGAPORE OFFICE Young Living aims to connect individuals to a life of wellness by exposing them to the benefits of Young Living essential oils and essential oil-infused products through sharing sessions, events and trainings. K.E.Y.S, an abbreviation for Keep Empowering Your-Self Training Program is aimed at providing continuing education, filling gaps in knowledge and skills for Young Living members from beginners to leaders while inspiring Wellness, Purpose and Abundance.

Education is the passport to success and this K.E.Y.S Training Program will take you step-by-step on your journey with Young Living.

There are 3 types of training classes – Ignite, Accelerate and Empower with a total of 30 modules designed for YOU!

K.E.Y.S TR A I NI NG PA SSP ORT

A tool to help you track the training classes you attended.

IGNITE

AC C E L E R AT E

EMPOWER

Introductory or Opportunity

Product Education

Skills and Success Training

Accelerate classes focus on product education to equip you with knowledge about Young Living products that will help transform your life and that of your loved ones for the better.

Empower classes are designed to provide you with practical training, hands-on experience with Young Living products and information on how you can get started, be motivated and work towards building a successful Young Living business.

Meetings for Beginners

Ignite classes offer a platform for you to get equipped to start your Young Living journey. It is also an opportunity for you to invite your guests – family, friends and social network to: ✓ Find out the amazing benefits of essential oils ✓ Discover how to give your body the nutrition it deserves to bring out the very best in you ✓ Learn about the story of Young Living – its mission, vision and what sets it apart from others

HOW TO JOIN CLASSES K.E.Y.S training classes will be featured in the monthly training calendar. To get a copy of the latest calendar, you may visit the Young Living Singapore website, or follow us on our official Facebook page. The training calendar will also be sent to all Young Living Singapore e-newsletter subscribers at the end of each month. Pre-registration is required as classes have limited seating. To register, please visit Young Living Singapore’s Online Registration site (MindBodyOnline) at http://tinyurl.com/YLOnline Education

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WEBSITES Visit the Young Living Singapore website to get the latest news, upcoming events and promotions. Share and enroll new members into the Young Living Family through the website.

www.youngliving.com.sg

Learn more about Young Living’s proprietary Thieves® essential oil blend, and our full line of toxic-free, plant-based, essential oilinfused home products.

www.thieves.sg

Young Living Yoga’s Mission is to introduce the harmonic benefits of yoga and aromatherapy through pure essential oils to non-practitioners and new practitioners of yoga, and spark inspiration and motivation within them to continue a life-improving practice towards wellness and wholeness. www.younglivingyoga.sg

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HELLO 2018 | Websites

BUILDING YOUR

BUSINESS YL @ YOUR WORKPLACE

In our continuous effort to spread wellness, purpose, and abundance with our essential oils and essential oil-infused products, we are bringing our essential oil workshops to schools, corporate offices and organisations. YL @ Your Workplace aims to connect individuals in the corporate world to a life of wellness through a 1-hour sharing session. These informative and interactive health talks and essential oil workshops can be part of an event or employee engagement activity to promote healthy living at the workplace.

As a Young Living member working in the corporate world, you may request for Young Living to conduct a 1-hour essential oil session or health talk at your workplace. We offer a wide selection of workshops to meet the profile and needs of the target audience: • • • • • • •

The Power of Essential Oils & Aromatherapy Bridging the Nutrition Gap for Better Health Boosting Your Energy & Work Productivity the Natural Way Create a Healthier Home Environment Wellness in Your 20s, 30s, 40s & Beyond The Ultimate Detox for Your Mind, Body & Home Manage Stress Before It Manages You

Here are the requirements to have Young Living conduct a session at your workplace (over lunch or anytime between 9 am to 6 pm, Mondays & Fridays): • • • • •

Guaranteed minimum of 20 attendees Venue or meeting room secured Projector provided and table for display of products available Completed request form submitted to Young Living at least 30 days in advance Endorsement from your leader upline (Silver or above)

Please email the completed request form to publicrelations.sg@youngliving.com. The request form can be downloaded from your Virtual Office. Management reserves the right to approve or disapprove requests based on Young Living’s event schedule, internal activities, and number of requests received at a given time.

Building your Business

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YOUNG LIVING SINGAPORE - TRAINING ROOM RENTAL & USAGE POLICY At Young Living Singapore, we provide a dedicated space – Young Living Training Room at Level 5 - gather, encourage, inspire and support the growth of our members and like-minded individuals in an effort to build a strong and active Young Living community. An ideal venue for meetings, events or trainings, the training room can accommodate up to 50 pax. You may refer to the updated Training Room Rental & Usage Policy:

WEEKDAYS

FEE

WEEKENDS

FEE

11 am – 2 pm

$50

9 pm - 12 pm

$100

5 pm – 8 pm

$50

1 pm - 4 pm

$100

1. Member making request for Training Room usage must have a ranking of Gold or above. If they do not have a ranking of Gold or above, then the request must be made and approved by their upline that meets the above stated rank.

2. Training Room reservation must be made a minimum of 2 weeks in advance.

Slots are available on a first come, first serve basis and are limited to one slot per member per month. In order to provide equal opportunities for all to access the training room, each Gold+ leader can only request and/or endorse up to a maximum of two bookings per month. All booking requests are subjected to Young Living Singapore’s review and approval.

However, Young Living Singapore has the first priority in scheduling use of the training room.

3. No room reservation is complete until a completed, signed Training Room Rental 23

Request form is received

by Young Living Singapore representative.

4. Please submit request to publicrelations.sg@ youngliving.com to check for availability of slots.

Once approved, make payment at our office to confirm your slot.

Payment can be made at Front Desk Counter 1 at the office. a. Fees must be paid accordingly upon approval of reservation.

Only CASH will be accepted. b. The requesting member must have a valid credit card account number on file in order for Young Living to approve the request. Any damages to the access card, or room during the period of rental will be charged to this card on file.

5. Training room usage must be used solely for the conduct of Young Living business. A short briefing with the Conduct & Compliance Department

HELLO 2018 | Building your Business

of Young Living Singapore, is necessary for Golds+ doing first time reservations.

6. Only meetings and presentations that are compliant to Young Living’s Policies and Procedures may be conducted in the Young Living Training Room.

Thus, a requesting leader is required to submit his/ her presentation slides or outline for Conduct’s review and approval.

The leader will also be required to sign the Speaker Agreement Form once the event is confirmed.

7. The Training Room requester will be responsible to claim the access cards and return the same from Young Living office personnel within three (3) working days.

8. Food and beverages are strictly prohibited in the Training Room. Please maintain cleanliness at all times.

WORKSHOP & TRADE SHOW SUPPORT We will be glad to support you in your participation in these events and in organizing your own workshops (with a minimum number of attendees) by providing banners, support materials and accommodating product consignment requests.

REQUEST FOR TRADE SHOW OR WORKSHOP SUPPORT GUIDELINES:

3. The member must have a valid credit card number on file with Young Living in order for the consignment request to be approved.

1. Download the following forms from Virtual Office > Member Resources: (1) Tradeshow or Workshop Support Guidelines & Request Form, (2) PostEvent Report Form

4. The value of products requested must be limited to $1,000 or less in wholesale value.

2. Accomplish the appropriate request form, attach an event brief and email to marketing.sg@youngliving.com, at least 2 weeks prior to the event commencement. Late submissions cannot be guaranteed support.

5. Member has 5 days from the completion of the event to return any unsold consigned products which are still in saleable condition. Any items deemed non-saleable will not be accepted for return.

3. Within 3 days from the completion of the event, accomplish the Post-Event Report Form and email to marketing.sg@youngliving.com

6. Any product not returned within 5 days from completion of event will represent a financial obligation on the part of the member. The member will be charged within 2 days from stock return date.

PRODUCT CONSIGNMENT GUIDELINES: 1. A product consignment may be requested in relation to the above request for trade show or workshop support and using the same form.

2. Member making the request must have a ranking of Executive or above. Otherwise, the request must be approved and endorsed by their upline with the rank of Silver or above.

7. Member will be responsible to Young Living in an amount equal to the wholesale value of the products not sold.

8. If payment is not received for the products as outlined above, the wholesale price of the products not sold shall be charged to the member’s credit card and member will not be able to enter into any more consignment agreements with Young Living unless authorized by Young Living. The upline endorsing the member will be equally liable for the products.

Management reserves the right to approve or disapprove requests based on the relevance of the event or workshop, alignment with the Company’s missions and objectives, and number of requests received at a given time.

Building your Business

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SHARING TOOLS FOR YOUR WORKSHOPS & MEETINGS The best Young Living sharing tools are actual samples of our products that you can leave with your friends, family, acquaintances and prospective customers so they can experience the benefits of our wonderful oils first-hand.

E S S E N T I A L O I L S A M P L E R , PA C K O F 1 0 Sharing essential oils has just become simpler with Young Living’s 10-count sample packs.

These 0.25-ml samples will send any prospect off with a memorable impression of Young Living and the benefits of 100% pure, therapeutic-grade essential oils.

L AV E N D E R ESSENTIAL OIL SAMPLERS

LEMON ESSENTIAL OIL SAMPLERS

10 packets

10 packets

Item No: 4770515 WP: $17.00 RP: $22.37 PV: 5

Item No: 4772515 WP: $17.00 RP: $22.37 PV: 5

PEPPERMINT ESSENTIAL OIL SAMPLERS

PEACE & CALMING ESSENTIAL OIL SAMPLERS

10 packets Item No: 4774515 WP: $17.00 RP: $22.37 PV: 5

10 packets Item No: 4771515 WP: $17.00 RP: $22.37 PV: 5

THIEVES ESSENTIAL OIL SAMPLERS

YOUNG L I V I NG SINGAPORE PRODUCT GUIDE

10 packets Item No: 4773515 WP: $17.00 RP: $22.37 PV: 5

25

Single Item No: 384915 WP: $5.10 RP: $5.10 PV: 0

HELLO 2018 | Building your Business

ESSENTIAL OIL SHARING TOOLS ESSENTIAL OIL SAMPLE BOTTLES

25 pack Item No: 3194 WP: $16.20 RP: $21.32 PV: 0

GLASS DROPPERS

6 packs Item No: 3810 WP: $8.50 RP: $11.18 PV: 0

30-OIL CASE

Blue Item No: 5279515 WP: $63.00 RP: $82.90 PV: 0

EXCLUSIVE FOR GOLDS & ABOVE Golds+ can purchase up to 20 bottles of either 5ml Peppermint or Lavender essential oil to support your event such as a workshop, meeting or bazaar. The 5ml essential oil will come in handy as a door gift, or as part of a gift for a paid-event. Please take note that these sampler bottles may not be resold.

To purchase, kindly email to leadership.sg@youngliving.com with Subject: Purchase of 5ml Peppermint or Lavender Essential Oil for Workshops & Meetings

A DROP OF BUSINESS SAVVY This 2018, we will give you inspiring motivational stories, practical advice, and useful tools and resources from our Young Living Singapore leaders. Watch for our short videos, articles and shareable materials coming your way this year.

Building your Business

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BUSINESS

SINGAPORE P RODUCT P R ICE LI ST

A S U S UA L

WE ARE GOING PAPERLESS PRODUCT PRICE LIST Effective January 1, 2018, we are going paperless with our product price list. Download your copy of the latest Young Living Product Price List via Virtual Office to stay up-todate with the latest Young Living products.

Download at http://static.youngliving.com/en-SG/global-hub/Singapore-Price-List.pdf

WE ARE GOING GREEN - BYOB Beginning February 1, 2018, members are encouraged to bring your own bags (BYOB) as you make your purchase at our office. Shopping bags will still be available for purchase with a small fee. Watch out for more details coming your way.

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HELLO 2018 | Business as Usual

POLICIES & PROCEDURES YOUNG LIVING MEMBER CODE OF ETHICS • We follow the highest standards of honesty, professionalism, and integrity in the development and operation of our sales organization.

• We give prompt and efficient service to anyone to whom we have introduced Young Living products, as well as to our downline members.

• We do not make negative or disparaging remarks about Young Living, Young Living founders, any Young Living competitor, or their people, products, or organizations.

• We do not engage in activities that may cause losses to Young Living or another Young Living member.

• We perform all duties of a sponsor and a leader as we build our Young Living business, including providing the necessary training and support.

• We respect the privacy of both your upline and downline members and customers.

• We do not recruit Young Living members to other business opportunities.

• We abide by all rules, regulations, laws, and ordinances that are applicable to the operation of our sales organization as an independent member.

If you have any question on Young Living Singapore’s Policies and Procedures, please don’t hesitate to call 6911.0205 or email conduct.sg@youngliving.com S H I P P I N G D I S C R E PA N C I E S When you receive an order, you should check the products against the packing slip to make certain there is no discrepancy or damage. Please notify Young Living of any shipping discrepancy or damage as soon as possible. Failure to notify Young Living of any shipping discrepancy or damage within five business days of receipt of shipment will forfeit your right to request a correction.

RETURN POLICY Young Living reserves the right to review each return or exchange on a case-by-case basis. Returns will cause promotion, credits, commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline members who received compensation on such purchases.

Business as Usual

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NEW BUSINESS HOURS With effect from 1 February 2018,

CALL-IN TO OUR CONTACT CENTRE

WALK-IN TO OUR WILL CALL

Monday to Friday

Monday to Friday

9 am to 7 pm

10 am to 8 pm (Last Queue number at 7.50 pm)

MUTUAL RESPECT OUR MEMBERS ARE THE HEART OF WHAT WE DO SO ARE OUR STAFF Young Living is committed to deliver LEGENDARY service to our members, and at the same time, we care for the well-being of our staff.

As much as our staff strive to provide members with outstanding service, we seek your consideration to treat them congenially, with the same respect you deserve.

Your feedback and words of appreciation will inspire our staff to deliver their best.

Please let us know if our service falls below your expectations so that we can strive towards our goal of providing World Class service.

We would like to thank you for bringing Young Living Essential Oils to every home!

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HELLO 2018 | Business as Usual

REMINDERS ORDERING REMINDERS 1. Orders for Pick-up at office: Normal Orders must be collected at office within 2 working days. We reserve the right to deliver orders and charge delivery fees if order is not collected within the window provided. If a Member with this shipping method does not collect from our office for 2 consecutive months, the default method will be changed to delivery.

2. Bulk Orders will be assigned a collection date. We appreciate that you adhere to the dates given.

3. Please do note your Essential Rewards date and change orders in the template before their processing date to avoid repeated items.

OFFICE REMINDERS 1. Our office closes at 8 pm. Last order cut-off is at 7.50 pm to have sufficient time to process all orders prior to closing. Please schedule your visits accordingly.

2. Reminder on the Types of Queues. a. Bulk Queue: 5 to 10 Orders. (For 11 and above, kindly email to orders.sg@youngliving. com 2-3 days in advance) b. Enrollment Queue: For walk-in customers to sign up as a Young Living Members (Maximum of 4 enrollments. For mroe than 4 enrollments, please proceed to Bulk Queue) c. Normal Queue: 2 - 4 Orders (Including return/exchange order) d. Express Queue: Only 1 Order e. Collection Queue: For orders that have previously been processed via Email/Call Centre/Virtual Office. Please proceed to counter 6 and write your order number on the form provided. f. Enquiries Queue: General Enquiries PHONE ORDER REMINDERS 1. We will take a maximum of 5 orders in a call. Each order can consist of an unlimited amount of products, except where a product limit is imposed for a particular product.

2. If you have a large order, or multiple account enquiries, please do call in earlier to allow enough time to process your orders/queries.

P R O D U C T S O N D I S P L A Y AT O U R O F F I C E Our products displayed at our office are meant for members to use aromatically, not topically. For hygiene purposes, we prohibit topical use. To respect the needs of other members, we disallow transferring of our oils to personal containers for personal use. A charge will be levied when this is detected.

Business as Usual

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YOUNG LIVING SINGAPORE 2018

CORPORATE PHILANTHROPY MINDS: MOVEMENT FOR THE INTELLECTUALLY DISABLED OF SINGAPORE

Working alongside the Movement for the Intellectually Disabled of Singapore (MINDS), Young Living Singapore is committed to touch and change the lives of intellectually disabled individuals this brand new year.

MINDS was founded in May 1962 by a group of philanthropists who saw the need to provide equal opportunities for children with intellectual disabilities to receive education and later, to be integrated as contributing and responsible citizens in Singapore. Since then, MINDS has grown to become one of the oldest and largest non-governmental organisations catering to the needs of persons with intellectual disability (PWIDs) in Singapore. MINDS run four special education schools, three employment development centres, six training and development centres, two homes, one hostel and a caregivers support centre as well as home-based care services to cater to the educational, vocational, social and welfare needs of people with intellectual disability.

MINDS is also a registered, tax deductible charity. Look out for more details on how you can be part of this effort in 2018!

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HELLO 2018 | Corporate Philanthropy

YOUNG LIVING

SINGAPORE OFFICE Our team is always ready to serve you!

Drop by our office, call or email us if there is any assistance you need.

111 Somerset Road TripleOne Somerset, Unit #05-06/07 Singapore 238164 OFFICE HOURS

MEMBER SERVICES HOTLINES

Mondays through Fridays

Phone

9:00 am to 8:00 pm

6391 0170 / 6911 0211

Beginning 1 February 2018, office hours will be adjusted to,

Beginning 1 February 2018, hotline hours will be adjusted to,

10:00 am to 8:00 pm

9:00 am to 7:00 pm

Saturdays, Sundays & Public Holidays

Closed C O N TAC T E M A I L S

General Member Services

Business & Compensation Plan Inquiries

custservsingapore@youngliving.com

businessinfo.sg@youngliving.com

Leader Services (Golds & Above)

Event Inquiries

leadership.sg@youngliving.com

events.sg@youngliving.com

Orders

Promotion & Contest Inquiries

orders.sg@youngliving.com

marketing.sg@youngliving.com

Product Inquiries

Public Relations Inquiries

productinfo.sg@youngliving.com

publicrelations.sg@youngliving.com

www.youngliving.com.sg

youngliving.sg

Contact Us

younglivingsg

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Young Living introduced Seed to Seal to the world as a symbol of our commitment to providing your family with the best essential oil and oilinfused products in the world. Our Seed to Seal promise ensures that with every targeted supplement, every skin care solution, and every pure essential oil you use, you’re enjoying the benefits of our global resources, industry leadership, and decades of innovation. The result?

A pristine final product that you know is created with conscientious Sourcing, Science, and Standards.

SOURCING

SCIENCE

STANDARDS

We source from our corporate-owned farms, as well as partner farms and Seed to Seal-certified suppliers that adhere to our Partnership Principles. This empowers us to source conscientiously with priority on quality, sensitivity to community impact, and mindfulness toward ecosystems. Ultimately, this empowers you to feel fully confident using our products.

While our product quality starts in the fields, it’s proven in the lab with research from our R&D team’s 180 years of combined experience.

We also test product samples as needed with two independent, respected, and accredited labs. We create our pure, effective formulas to provide your family with products that contain the cleanest and most innovative ingredients available.

As the leaders of the modern essential oils movement and a close partner with the earth, it’s part of our stewardship to do business responsibly— from sustainably sourcing rare botanicals, to uplifting local communities, to going above and beyond to comply with local environmental rules. We choose to partner with sources we know produce pure essential oils and ingredients ethically and legally, setting a top-tier standard for sustainability that you can trust.

To find out more, visit www.SeedtoSeal.com

WORLD LEADER ESSENTIAL OILS in

We take the stewardship of our planet seriously.

Our state-of-the-art production process brings you the purest oils on Earth.

We call it ®

It's not a slogan–it's our calling.

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HELLO 2018 |

®