Units 2 and 4 J.Duffy

BTEC Level 2 Diploma in Public Service

Unit: Unit 2: Employment in the Uniformed Public Services Unit 4: Career planning for the Public Services

Lecturer Julie Duffy jduffy@hull-college.ac.uk

Assignment 1 Learning Outcomes and Criteria Targeted: Learning Outcomes – Unit 2 Grading Criteria Covered Learning Outcome 1 P1,M1,D1 Learning Outcome 2 P2,M1,D1 Learning Outcome 3 P3,M2 Learning Outcome 4 P4 Learning Outcomes – Unit 4 Learning Outcome 1

Grading Criteria Covered P1

Learning Outcomes and Tasks Task Number

Task Descriptor

Submitted

Task 1a

Describe the roles, purpose and responsibilities of 2 UPS (poster) Evaluate the roles, purpose and responsibilities of 2 UPS( report) Describe the type of work carried out in 3 different UPS jobs( worksheet) Explain the work carried out in a given UPS job( poster) Describe the conditions of service and entry requirements for 2 UPS jobs(information booklet)

Yes / No

Task 1b Task 2a Task 2b Task 3

Grade achieved?

Yes / No Yes / No Yes / No Yes / No

Issue Date: w/c 15th September 2014 Submission Date: w/c 26th th January 2015

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service Introduction: This unit aims to provide you with an understanding of employment opportunities in the uniformed public services. It will also enable you to develop knowledge of the main roles and conditions of service and an understanding of their main responsibilities.

Scenario: You are on a work placement in the recruitment office for the UPS and been asked to provide new recruits with information on what their roles and responsibilities will be and also outline the purpose of the UPS they have joined. You will need to do this for 2 contrasting public services.

Task 1 A: P1: (Employment) Outline the main purpose and roles of two contrasting uniformed public services.

P2: Discuss (Employment) the main responsibilities of two contrasting uniformed public services.

- Learners are to produce a poster describing the roles, purpose and responsibilities of two contrasting uniformed public services.

- Include at least three different jobs carried out in the services including specialist job roles. (P1, P2) You must include: Roles  Dealing with accidents and emergencies  Routine work  Peace-keeping activities  Other roles  Defence roles in armed forces  Humanitarian work  Disaster relief  Conflict  Working in prisons  Transporting prisoners  Patrolling coast  Operating CCTV  Working with local communities Purpose  Organisational objectives  Mission statement  Legislation Responsibilities  Accountability  Performance indicators Submission Date…w/c 29/09/14…………………………………………………

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Task 1 B: M1: explain (Employment) the role, purpose and responsibilities of two contrasting uniformed public services D1: evaluate (Employment) the role, purpose and responsibilities of a chosen uniformed public service 1. Learners are to write a report (Approx 500 words) evaluating the roles, purpose and responsibilities of two contrasting uniformed public services.

2. Follow this with an evaluation of one of these UPS. (M1, D1) Submission Date……w/c 13th October 2014……………………………………………….

Task 2 A: P3: outline (Employment) the different employment opportunities available in the uniformed public services Complete the given worksheet describing the type of work done in three different jobs within a named UPS. (P3) Submission Date…w/c10th November 2014……………………………………………….

Task 2 B: M2: explain (Employment) the work of a chosen job in the uniformed services.

Learners are to design an information poster; which could be displayed within a public service careers centre; explaining the work done in a given job in a specific uniformed public service. (M2) 

All posters will need to be able to attract the attention of potential applicants.



All posters will also need to display realistic and relevant information and images Ensure to cover the points from P1 and P2

Submission Date…w/c 1st December 2014……………………………………………….

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Task 3: P4: describe (Employment) the current conditions of service for two jobs within contrasting uniformed public service P1 :( CP) describe the current entry requirements for two public service jobs Scenario: You are to produce are to produce an information/advertisement brochure giving the conditions of service for 2 contrasting public services, also including a description of the current entry requirements for both chosen services. (P4, P1)

You will need to include: 1. Current conditions of service for both services: • • • • • • • • • • • • •

Starting Salary Holidays Retirement Age Length of Service Postings Shift Patterns Contracted Hours Maternity/ Paternity Sick Pay Training Education Pension Arrangements Benefits

2. Current Entry requirements for both services: Entry requirements are the bench marks that each individual public service set to enable them to recruit the best suited candidates for the job. Each public service will have a different set of entry requirements. 

All Brochures should include a front cover which shows a title, the name of the 2 contrasting public services and the author’s name.



It would also be beneficial to include images that are relevant to the text content.

Submission Date……w/c 26TH January 2015…………………………………………

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Grading Criteria Covering this Assignment

Pass: P1: (Employment) Outline the main purpose and roles of two contrasting uniformed public services.

P1 :( Career Planning) describe the current entry requirements for two public service jobs P2: (Employment) Discuss the main responsibilities of two contrasting uniformed public services.

P3: (Employment) outline the different employment opportunities available in the uniformed public services P4: (Employment) describe the current conditions of service for two jobs within contrasting uniformed public service

Merit: M1: (Employment) explain the role, purpose and responsibilities of two contrasting uniformed public services M2: (Employment) explain the work of a chosen job in the uniformed services.

Distinction: D1: (Employment) evaluate the role, purpose and responsibilities of a chosen uniformed public service

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Assessment Guidance: Describe – To give a clear description that includes all of the relevant features – think of it as ‘painting a picture with words’ Give an account with words of (someone or something), including all the relevant characteristics, qualities or events Carry out – To do something and provide strong evidence that you have completed it, to put into practice or effect.

Discuss- To speak with another or others about; talk over. To examine or consider (a subject) in speech or writing.

Outline- To write a clear description; give a summary of/ a general plan showing essential features but no detail Explain – When you are asked to explain you should describe the point and then give details and reasons why. This should include actual examples to back up your descriptions.

Evaluate – Review the information then bring it together to form a conclusion. Give evidence for each of your views or statements i.e. a supported judgement

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Unit content Unit 2: 1 Know the main roles of different uniformed public services Emergency services: the police; fire; ambulance .The armed forces: army; Royal Navy; Royal Marines; Royal Air Force Other uniformed services: the Prison Service; UK Border Agency; HM Revenue & Customs; Maritime and Coast Guard Agency ,Purpose: organisational objectives; mission statements; legislation eg Fire Service Act 1997/2002, Police Act 2004 Roles: dealing with accidents and emergencies; routine work; peacekeeping activities; other roles eg antiterrorist and anti-smuggling roles; defence roles of the armed forces; humanitarian work; disaster relief; conflict; working in prisons; transporting prisoners; patrolling coastlines; operating CCTV; working with local communities

2 Understand the main responsibilities of different uniformed public services Responsibilities of different uniformed public services: accountability, legal, professional and political; performance indicators eg what they are, examples, effect on work; response to change, diversity; responsibility to public, including value for money, spending taxpayers’ money wisely

3 Understand the different employment opportunities available in the uniformed public services Public service work: range of emergency and routine work undertaken; daily work routine; administrative work; work with other public services; community work; implications of working in the public services on a personal level; positive and negative aspects of working in the services; examples of recent peacekeeping activities and humanitarian work; roles at major incidents; examples of activities in recent conflicts.

Range: different operational jobs eg ambulance service, patient transport services, technician and paramedic; civilian support roles eg police control room operators, scenes of crime officers, community support officers; management and administrative roles; parttime opportunities eg special constables, retained firefighters, Royal Navy Reserve, Territorial Army

4 Know the conditions of service for different public service jobs Conditions of service: salary structure; holiday entitlement; benefits eg gym use, accommodation, private medical insurance; retirement age; pension arrangements; sick pay; maternity/paternity provisions; postings; shift patterns; contracted hours; access to on-going training; education

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Unit 4: 1 Know the application and selection process for public service employment Application process: entry requirements – educational, physical, medical and other requirements; application forms – types of forms and the requirements for completing forms including online applications; letters of application, personal statements and supporting information; CV – different formats, essential information, good and bad practice Selection process: types and purpose of psychometric tests; equal opportunity – ensuring diversity in recruitment; physical fitness tests; other types of selection tests including competency questions, basic skills tests, simulations and presentations; types of interview; dress code; preparation for interview eg arrangements, potential questions, research; interview skills

Unit 2: Employment in the Uniformed Public Services Unit 4: Career Planning for the Public Services Tutor: Julie Duffy On completion of this assignment you must sign and submit this document: Learner Declaration: I certify that the work in this assignment is all my original work and any information gathered from the internet, books, magazines, etc. must be referenced in an appropriate way. I am aware that copying from the internet will result in me having to resubmit my work and possible disciplinary action.

Name: ………………………………………………………………..

Signed: ………………………………………………………………

_______________________________________________________________ Internal Verification: Verified by ……………………………………… (sign) ………. ……………………… (print) Position ………………………………………………..

Date…………………………….

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Unit: Unit 4: Career planning for the Public Services Learner Name:

Lecturer Julie Duffy jduffy@hull-college.ac.uk

Assignment 2 Learning Outcomes and Criteria Targeted: Learning Outcomes – Unit 4 Grading Criteria Covered Learning Outcome 1 P2 Learning Outcome 2 P3, P4, M1,D1 Learning Outcome 3 P5

Learning Outcomes and Tasks Task Number

Task Descriptor

Submitted

Task 1a

Research and describe the application and selection process for 2 UPS jobs ( flowcharts) Complete an application for your chosen UPS Research and identify a range of skills and qualities required for a given public service role (poster) Carry out a personal skills audit which details all relevant skills, qualities and qualifications you may have( worksheets) Analyse and evaluate own skills against a given public service( report)

Yes / No

Task 1b Task 2a

Task 2b

Task 2c

Grade achieved?

Yes / No Yes / No

Yes / No

Yes / No

Issue Date: w/c 2nd February 2015 Submission Date: w/c 5th May 2015

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Previously achieved in Assignment 1: Pass Achieved Merit Achieved P1(E)

M1(E)

P1(CP)

M2(E)

Distinction Achieved D1(E)

P2(E)

P3(E)

P4(E)

Assignment 2: Pass Achieved P2(CP)

Merit Achieved M1(CP)

Distinction Achieved D1(CP)

P3(CP)

P4(CP)

P5(CP)

To achieve a pass overall you must achieve all the pass criteria To achieve a merit overall you must achieve the entire pass and merit criteria To achieve a distinction overall you must achieve all the pass, merit and distinction criteria.

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service Introduction: This unit aims to enable you to gain knowledge and understanding of applying and preparing for a job in your chosen public service. The unit also enables you to develop the skills needed in public services to prepare for an application process.

Scenario: You are on a work experience as part of your course in Public Services. You have been given the task of helping new applicants to research and apply for various UPS jobs. You will have to have a good level of knowledge of these jobs to be able to give reliable and useful information.

Task 1 A: P2: (CP) Describe the application and selection process for two public service jobs.

Learners are to research and describe, in detail, the application and selection process for two public service jobs.

Learners should produce 2 separate flow charts describing: 1. First the application process and what will be expected. You must include descriptions of:   

Entry requirements The types application forms , letters, personal statements CV formats including good and bad practice

2. Followed by a full breakdown of the selection process with clear descriptions of each stage. (P2) Include descriptions of:        

Types and purpose of psychometric tests Equal opportunities Diversity in recruitment Physical fitness tests Other types of tests including competency tests, simulations and presentations Types of interview Dress code Preparation for interviews e.g. arrangements, potential questions, research, interview skills

Submission Date…w/c 23rd February 2015…………………………………….....

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Task 1 B: .

P5: (CP) Complete an application for a role in a specific public service

You will fully complete an application form for a public service of their choice, including up to date information and details. (P5)

Submission Date…w/c 9th March 2015…………………………………….....

Task 2 A: P3: (CP) Identify the different skills and qualities required for a given public service role.

You should research and identify a range of skills and qualities required for a given public service role, (Identify at least 4 skills and 4 qualities).

This research should be presented in the form of a poster which should be clear and well presented, and include images where appropriate. (P3) Submission Date………………w/c 13th April 2015………………………………..

.

Task 2 B: P4: (CP) Carry out a personal skills audit for a given public service role.

Once you have completed task 2 A learners should carry out a personal skills audit which details all relevant skills, qualities and qualifications you may have which are relevant to a life in the public services. (P4) include in your SWOT analyse your strengths and weaknesses with areas to improve Submission Date………………w/c 5th May 2015………………………………..

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Task 2 C: Complete the given worksheets .

M1: (CP) Analyse your skills against a given public service role.

D1: (CP) Evaluate your skills against a given public service role On completion of task 2 A and task 2 B learners will be required to analyse and evaluate their own skills against a given public service, identifying areas that they meet and identifying areas that they currently do not.

You will also be required to give realistic ways in which they intend to gain the skills, qualities and qualifications that they currently do not have. (M1, D1) Submission Date………………w/c 11th May 2015………………………………..

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Grading Criteria Covering this Assignment Pass: P2: CP) describe the application and selection process for two public service jobs

P3 :( CP) identify the different skills and qualities required for a given public service role

P4: (CP) carry out a personal skills audit for a given public service role

P5: CP) complete an application for a role in a specific public service.

Merit: M1: CP) analyse their skills against a given public service role.

Distinction: D1: CP) evaluate their skills against a given public service role.

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Unit content 1 Know the application and selection process for public service employment Application process: entry requirements – educational, physical, medical and other requirements; application forms – types of forms and the requirements for completing forms including online applications; letters of application, personal statements and supporting information; CV – different formats, essential information, good and bad practice Selection process: types and purpose of psychometric tests; equal opportunity – ensuring diversity in recruitment; physical fitness tests; other types of selection tests including competency questions, basic skills tests, simulations and presentations; types of interview; dress code; preparation for interview eg arrangements, potential questions, research; interview skills 2 Know the skills and qualities required for a job in the public services Required skills: eg teamwork, cooperation, communication, problem solving, achieving aims, working with others; interpersonal skills eg reading, writing, speaking, listening; nonverbal communication eg body language, gestures, facial expressions, eye contact, posture; organisational skills; ICT skills Required qualities: eg honesty, integrity, reliability, punctuality, commitment, positive attitude to work, concern for others Roles: uniformed eg firefighter, police officer, soldier, prison officer, paramedic; nonuniformed eg teacher, nurse, administrator, receptionist, call handler, housing officer, social worker 3 Be able to complete an application for a role in a chosen public service Skills audit: identify personal strengths, weaknesses, areas of development Improve/develop own skills: training, educational, physical, interpersonal Skills map: map own skills to job role Action plan: identify goals; identify actions; set tasks; set timescales Application: completion of application process for chosen public service role eg CV, letter of application, application form, competency questions, fitness test, basic skills test as appropriate to the chosen role

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Assessment Guidance: Describe – To give a clear description that includes all of the relevant features – think of it as ‘painting a picture with words’ Give an account with words of (someone or something), including all the relevant characteristics, qualities or events.

Identify – to recognize or establish as being a particular person or thing; verify Carry out – To do something and provide strong evidence that you have completed it, to put into practice or effect.

Explain – When you are asked to explain you should describe the point and then give details and reasons why. This should include actual examples to back up your descriptions.

Analyse- Identify separate factors, sat how they related and how each one contributes to the topic Evaluate – Review the information then bring it together to form a conclusion. Give evidence for each of your views or statements i.e. a supported judgement

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Unit 4 : Career Planning for the Public Services

On completion of this assignment you must sign and submit this document:

Learner Declaration: I certify that the work in this assignment is all my original work and any information gathered from the internet, books, magazines, etc. must be referenced in an appropriate way. I am aware that copying from the internet will result in me having to resubmit my work and possible disciplinary action.

Name: ………………………………………………………………..

Signed: ………………………………………………………………

__________________________________________________________________ Internal Verification: Verified by ……………………………………… (sign) ………. ……………………… (print) Position ………………………………………………..

Date……………………………..

___________________________________________________________________

Hull College School of Sport, Public Service, Travel & Tourism

BTEC Level 2 Diploma in Public Service

Hull College School of Sport, Public Service, Travel & Tourism