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ADNEC Group’s ESG Transformation Agenda (3 of 4)
Topics What We Aspire to Achieve
What We Have to Do Well
Collaborating with Our Communities, Partners, and Suppliers
1. Ethical Sourcing and Supply Chain Oversight
2. Customer Relations
3. Community Initiatives
1. Procure 100% of materials and services from suppliers that are complying with ESG standards (and based on a minimum ESG score)
2. Deliver seamless and exceptional customer experiences across all business lines – with high level NPS and satisfaction scores
1. Incorporate ESG as a key requirement and decision factor for all procurement and investment activities
2. Raise awareness and work with suppliers to adopt standards related to sustainability/ESG
3. Raise awareness within ADNEC on ESG compliance
4. Conduct regular ESG audits of suppliers
5. Map end-to-end customer journeys across each business and streamline processes to remove pain points and enhance customer experience
6. Develop a culture of transparency and responsiveness amongst customer facing and back-office employees, at all levels
7. Invest in competencies, technologies, and communication that fosters engagement with customers