Aircraft IT MRO V10.3, July-August 2021

CASE STUDIES: FL TECHNICS • DRAGON AVIATION CAPITAL (DAC) WHITE PAPERS: APSYS • ICF

JULY-AUGUST 2021 • V10.3

Digital training and management at FL Technics For engineers, technical training management and administration

Where next after the recovery How we can make net zero carbon a reality

DAC introduces digital records to leasing Added value for all parties

Adopting a new IT system And making the best use of what you have

NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARDS: ADSOFTWARE • GAMIT • COMPLY365 • MRO SOFTWARE DIRECTORY

Aircraft Commerce and Aircraft IT are proud to launch Aircraft Analytics

DECISION GRADE DATA

Real-world aircraft and performance data at your fingertips LAUNCH

MODULE: FREIGHTERS AVAILABLE NOW

Each module includes a digital subscription to Aircraft Commerce

Interactive Aircraft Performance and Efficiency Comparison Tool  Interactive Payload Range Tool  Definitive Aircraft Specifications  Interactive Maintenance Forecasting and Costs Tool 

View all Data by Aircraft Variant or Compare Types  Build Key Data Reports In Seconds  Lots more... 

Visit www.aircraft-analytics.com for full information

Featuring all the above benefits plus additional Key Features:  Air Cargo Industry Overview  Freighter Selection Tool  ULD Database  Freighterdata.com Integration (industry leading Freighter Fleet Tool)  STC Analysis  More…

AIRCRAFT IT MRO: WELCOME

COMMENT Aircraft IT MRO: Moving ahead from the pandemic while also building the IT infrastructures for the long-term future

AIRCRAFT IT MRO Publisher/Editor Ed Haskey E-mail: ed.haskey@aircraftit.com Telephone: +44 1273 454 235 Website: www.aircraftIT.com Chief Operating Officer Scott Leslie E-mail: scott.leslie@aircraftit.com Copy Editor/Contributor John Hancock E-mail: john@aircraftit.com Magazine Production Dean Cook E-mail: deancook@magazineproduction.com AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2021 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher.

The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

S

till, some eighteen months after we first heard of it, COVID-19 continues to cast a long shadow over most commercial activity, and air travel is no exception. That said, we do have to learn to live with COVID-19 as we do with other viruses and diseases and there have been encouraging moves towards that necessary future. In the world of aircraft M&E/MRO, there are a lot of challenges that we need to tackle in order to make working safer and, if there can be any grain of consolation from the near total lockdown in commercial aviation activity, it is that M&E/MRO organizations have been able to plan and implement changes in a fairly clear work environment.

Digital records and manuals have long been in the ‘nice to have’ category for airlines and MROs but now they are more in the ‘need to have’ group of new technologies that will ensure safe and effective future work processes. And that isn’t only in the M&E/MRO processes themselves but also in Training, where a digitized approach offers the chance to spread training over a much wider group without that group needing to travel. All of this is in addition to some constants that will not go away in the foreseeable future. As if we needed reminding, recent weather extremes have emphasized the critical importance of working towards a zero-carbon and a green industry which is a real challenge for aviation. This issue of AircraftIT MRO covers a lot of these challenges and, more importantly, considers how they might be addressed and what new processes and technologies can do for that.

The case study from Dragon Aviation Capital (DAC) offers insight into a business that has used the last year to extend its use of digital records for the benefits of lessors, airlines and MROs in a period when predictions suggest that there will be a lot of aircraft moving to new operators and a tighter than ever focus on costs. Another case study, this time from MRO FL Technics, introduces readers to an online digital training and monitoring platform that is improving the quality and scope of training, and the associated records that have to accompany it. From APSYS, we have part 2 of a great white paper that looks into the future but also does much more in identifying some of the technologies and processes that will be needed and what it might mean to introduce them. Finally, there is part 3 and the final part of Allan Bachan’s paper on systems adoption and ideas to improve technology exploitation to optimize processes. The three parts combined make up a masterclass on how to introduce, implement and use the IT in the business today and select new solutions that will do what the business wants done.

Vendor Job Cards from ADSOFTWARE, Gamit and Comply365 complete a great array of information combined with our regular round-up of news and technology developments and the comprehensive ‘MRO Software Directory’. Aircraft IT MRO: using IT to tackle the problems of today and prepare for whatever the future holds.

Ed Haskey

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 3

AIRCRAFT IT MRO: V10.3

CONTENTS 06 Latest News and Technology updates Keeping up with what is happening in a complex and evolving business world is a challenge. At Aircraft IT MRO or here in the Aircraft IT MRO e-journal the latest developments are sorted and ready to read.

30 CASE STUDY: Engineer Training and Monitoring Solution Project at FL Technics Liudas Jurkonis, Deputy CEO for Engineering, Design and Technical Training Department, FL Technics Moving towards digitization for a post Covid world, FL Technics outlines its in-house digital training and monitoring application providing an online training platform for engineers and technical training management and training administration processes.

38 VENDOR JOB CARD: Gamit Ian Davies offers us an insight into the customer focused ethos that is at the heart of Gamit Limited’s enduring success In the latest of our Q&A pieces, Ian Davies, General Manager at Gamit Limited, completes his ‘Job Card’ for Aircraft IT.

40 WHITE PAPER: IT systems adoption Part 3 Allan Bachan, VP, Managing Director, MRO Operations, ICF Airlines and MROs have taken advantage of the COVID break to analyze the performance of maintenance and engineering processes. How can they capitalize on that and what models can they use to optimize processes and technology adoption? The third of three articles.

46 VENDOR JOB CARD: Comply365 Tom Samuel offers us an insight into the innovative and customer-focused ethos that is at the heart of Comply365 enduring success In the next of our Q&A pieces, Tom Samuel, CEO of Comply365, completes his ‘Job Card’ for Aircraft IT.

48 WHITE PAPER: Sustaining aviation after a hard landing Part 2 Gesine Varfis, Marketing Manager APSYS and Gabriel Godfrey, Product Owner — Sustainable Aircraft, APSYS COVID is just one challenge that aviation has faced but issues associated with the environment promise to pose even greater challenges: how will the industry manage to tackle these even greater challenges as it emerges from COVID? The second of two articles.

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 5

56 VENDOR JOB CARD: ADSOFTWARE Christobal Henner explains how excellent software, value for money and great customer support put ADSOFTWARE at the forefront for CAMO and MRO software solutions In another of our Q&A pieces, Christobal Henner, Sales Director at ADSOFTWARE, completes his ‘Job Card’ for Aircraft IT.

58 CASE STUDY: Singapore Lessor (DAC) eyes further digitalization Jefferson Ding, Managing Director at Dragon Aviation Capital (DAC) Dragon Aviation Capital (DAC) has made good use of the last year to extend its adoption of digital records and to help lessors, airlines and MROs improve their own records by digitizing historic documents.

60 MRO Software directory A detailed look at the world’s leading MRO IT systems.

NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

KeepFlying joins Aircraft IT Vendor Panel We are very pleased to welcome to the AircraftIT MRO Vendor Panel, KeepFlying who’s Digital FinTwin™, powered through an Aviation DSaaS (Data Science as a Service) platform, is a data-to-dollar enabler. The platform allows Operators, Financiers and Lessors to visualize their asset’s revenue potential over its Remaining Useful Life (RUL) and MROs to capitalize on an Artificial Intelligence driven analytical platform for profitability, and capacity planning of an asset’s maintenance visit (Hangar, Shop). The system uses a Data Wrangling layer which absorbs, transforms, classifies and categorizes every aircraft, engine and component’s historic, dynamic data using unique mathematical techniques.

The Digital FinTwin™’s highly configurable Finance and Risk models use the processed data to assist commercial decisions by generating deep financial insights. This, in turn, enables asset owners to Eliminate Guesswork and Reimagine Revenue Hours.

Welcoming KeepFlying to the Vendor Panel, Aircraft IT COO, Scott Leslie, said, “We heartily welcome KeepFlying to the AircraftIT community of excellent developers and vendors. Any publication is only as good as the resources from which it draws its material and information. At AircraftIT our material and information come from the developers and vendors who are always working to keep one step ahead of the sector’s requirements. Bearing that in mind, we are very pleased to welcome to the AircraftIT MRO Vendor Panel, KeepFlying whose Digital FinTwin tool will be welcomed in a sector seeking to get the best value from its existing assets.”

KEEP UP WITH IT DEVELOPMENTS

SUBSCRIBE HERE FOR FREE… AIRCRAFT IT MRO • JULY-AUGUST 2021 • 6

NEWS & TECHNOLOGY

Viva Air chooses Vistair to support growth plans for Post-Pandemic environment Vistair Systems, a leading provider of aviation Document and Safety Management solutions was pleased to announce, in late April 2021, its first partnership in South America with low-cost carrier, Viva Air. Vistair’s DocuNet, will replace multiple systems at Viva Air to centralise its flight operations and engineering data, providing a single point of control, greater capability to leverage the data, and increasing efficiency across the Viva Air Group.

Scalable Technology to Support Growth

Despite the industry challenges brought on by the Covid pandemic, Viva Air is moving swiftly through its recovery process and has now exceeded its pre-pandemic levels by 30%. “As we continue to scale, running a highly efficient airline is a key

priority. DocuNet has contributed to this in transforming how we handle, leverage, and consume operational data, in particular streamlining engineering and flight data onto one platform. We have been highly impressed with both the level and speed of service provided.” said David Restrepo, Flight Standards & Training Manager, at Viva Air.

Advanced Usability

DocuNet’s usability features will provide pilots, cabin crew and ground and maintenance teams with unmatched flexibility and convenience, ensuring they have easy access to critical data, both online and offline, at any time. Echoing Viva Air’s goal to simplify and improve their operational processes, DocuNet provides one single source of truth for flight

operations, engineering, and company data content.

DocuNet’s ability to handle different format types such as Airbus SGML means that Viva Air’s Engineering team have increased mobility, being able to access all technical data with speed and accuracy.

“We are excited to partner with Viva Air as our first client in South America. Their ambitious growth plans, even in the context of a pandemic environment, reflect the demand in the region for their model. To support this, they are investing in the best technology, and are well-placed to succeed in an increasingly competitive environment” said Dominic Clarke, Chief Commercial Officer.

Viva Air joins a growing number of airlines using Vistair’s document management platform.

Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 7

NEWS & TECHNOLOGY

Leading aviation solutions come together to revolutionise maintenance software

INTERACTIVE Click here for full product details

Bridge the technical ‘valley of death’ in condition-based maintenance for aviation.

All the way and safely… join ReMAP! ReMAP is making condition-based maintenance (CBM) a reality, using a systematic end-to-end approach based on an open IT-ecosystem platform including: • Structural Health Management • Systems Prognostic Health Management • Integrated Fleet Health Management Solution Enhance your knowledge on CBM and reliable aircraft fleet health solutions. Utilize ours!

• Delft University of Technology • KLM Royal Dutch Airlines • Embraer Portugal • • Smartec • Optimal Structural Solutions • CEDRAT Technologies • ONERA • • UTRC-Ireland • ENSAM • University of Coimbra • University of Patras • • ATOS Spain • Instituto Pedro Nunes •

Visit our website www.h2020-remap.eu Funded by European Union H2020 programme under the Grant Agreement No 769288

At the beginning of May 2021, Commsoft and NVable announced that they have launched a new partnership to deeply integrate their best of breed solutions, providing a seamless experience across all aspects of aircraft maintenance. Under this new initiative, Commsoft will be the exclusive global distributor of NVable’s Electronic Tech Log (ETL) product. In close collaboration with Commsoft, NVable will continue to develop and support the ETL product to further enhance its capabilities into the future.

NVable is a leading innovator in aviation software and one of the first companies to have a successful, live Electronic Tech Log (ETL) implementation.

Their focus on customer experience has driven the development of a number of tools across multiple platforms — with the Converge website providing the nexus for integration of data feeds, real-time analysis and administrative functions.

Commsoft’s Open Aviation Strategic Engineering System (OASES) is the comprehensive application for airworthiness maintenance control, with a focus on meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.

Combining the specialisms of both organisations will provide aviation customers with a seamless, deeply integrated experience flowing between the office, the hangar, line activities, and to each aircraft. Third parties are also included by combining the various mobile applications and web technologies.

This reach, combined with real-time data flows, opens a new world of possibilities for aviation maintenance.

Cameron Hood, co-founder and CEO of NVable said, “We are constantly looking for ways to make life simpler for our customers, this drives our road-map and development decisions. Our agreement with Commsoft allows us jointly to provide tools that can make a huge difference for teams involved in every aspect of the aviation maintenance. And there is no reason why it should stop there.”

“OASES is delighted to partner with NVable to bring ETL to our extensive community.” Said Paul Lynch, VP New Business at Commsoft, “We believe ETL is a

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 8

NEWS & TECHNOLOGY

key tool supporting the acceleration of digitalisation in aviation and this offering together with our cloud-based platform will support the deep integration required to improve maintenance cycles.”

Commsoft/OASES: Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.

OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across six continents.

Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.

NVable: NVable is an independent software consultancy with customer satisfaction as the primary goal. The team has consistently delivered solutions where others have failed. In 2012 the aviation solutions were introduced with the Electronic Techlog as a key element. The team was involved in creating the first Electronic Techlog in the world and are experts in the field.

Rusada embarks on recruitment drive

In mid-June 2021, Rusada, a leading provider of aviation software solutions, announced a major recruitment drive to grow its Product Development division.

Despite the difficulties of the COVID-19 pandemic, Rusada has remained in a strong financial position throughout, due a diverse customer portfolio and the signing of several important contracts. In the last 12 months the company has agreed significant deals with airlines, helicopter operators, and MROs, for the use of its ENVISION software. Rusada also signed one of the largest contracts in its history back in August 2020, with a major government entity.

As such, it is now looking to capitalize on this position of strength and bolster its development capabilities. The company has already recruited 14 new members of staff this year, with another seven in progress, and is looking to add a further ten positions by the end of 2021. This includes Software Developers, both senior and junior, Product Owners and Product Testers. Many of these roles will be based out of Rusada’s UK office in Banbury, Oxfordshire.

“I would like to thank all our staff for their commitment and dedication during this period, as well as our loyal customers. The addition of these new roles will allow us to further improve ENVISION’s functionality and make it even easier to use through new apps, interfaces and integrations.” said Julian Stourton, CEO at Rusada.

Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 9

NEWS & TECHNOLOGY

Rusada launches new Maintenance App for ENVISION

INTERACTIVE Click here for full product details

Soar Above Paper Soar Soar

Above Above Paper Paper

Our Aviation Services group develops customized airline designed to fit Our Aviation Our Services Aviation Services group software develops group develops customized customized airline software airline software designed designed to fit your to maintenance fit your maintenance your maintenance documentation needs documentation documentation needs needs our our

our

VISION VISION VISION

our

our our

TECHNOLOGY TECHNOLOGY TECHNOLOGY

IDMR is a global IDMR provider is a global of easy provider to useof easy to use We offer complete We offer Authoring, complete Viewing, Authoring, Viewing,

IDMR is a global provider of easy to We offer complete Authoring, Viewing, and all-encompassing and all-encompassing Technical Technical Revising and Revising Distributing andofDistributing Manuals of Manuals use and all-encompassing Technical Revising and Distributing of Manuals Documentation Documentation Management Management Solutions Solutions and Forms. Full andrevision Forms.control Full revision and control and Documentation Management Solutions and Forms.

Fullproper revision control and which have been which designed have been exclusively designed exclusively automated workflows automated ensure workflows ensure proper which have been designed exclusively automated workflows ensure proper for Fleet operators, for Fleet MRO operators, providers MRO andproviders andof allhandling handling documents. of allOur documents. modules Our modules for Fleet operators, MRO providers handling of allTask documents.

Our OEM organizations.

OEM organizations.

IDMR's Technical IDMR's Technical include Engineering include Orders, Engineering Orders, Task and OEM organizations.

IDMR’s modules include Engineering Orders, Documentation Documentation Management Management Solutions Solutions Cards, Non Routines, Cards, Non SDRs, Routines, AD/SB SDRs, AD/SB Technical Documentation Management Task Cards, Non Routines, have proven success have proven in increasing success in increasing Tracking, Corp.

Tracking, Manuals Corp. and Manuals much and SDRs, much AD/ Solutions proven success in and more. A solution SB that Tracking, Corp.

Manuals much operationalhave performance operational and performance more.

A provides solution that a single provides and a single increasing performance more. solution that provides a decreasing operational operational decreasingcost operational while cost while repository forrepository storingAelectronic for storing electronic insuring airworthiness, insuring airworthiness, safety and safety and documents both documents in-house both and in-house from and from and decreasing operational cost while single repository for storing electronic regulatoryairworthiness, compliance regulatoryatcompliance multiple outside sources outside suchsources as manufactures such as manufactures insuring safety andat multiple documents both in-house and from airlines. airlines. and vendors. and vendors. regulatory compliance at multiple outside sources such as manufactures airlines. and vendors.

some of our some of our

CUSTOMERS CUSTOMERS Click here for more

www.IDMR-Solutions.com

In early May 2021, Aviation software provider, Rusada announced the release of a new mobile application for its Airworthiness, MRO, and Flight Operations solution ENVISION. ENVISION Tasks enables Technicians and Engineers to efficiently conduct maintenance using a tablet device. The app streamlines the execution process by delivering all the functionality users need in one place. Assigned tasks can be viewed, actioned, and signed-off from within the app, and during the process parts and tools can be requested and any findings reported.

The new app also allows users to work offline, in both planned and unplanned scenarios. When offline working is planned, users can download a work package in advance and then perform maintenance tasks without an internet connection. When unplanned, in-progress tasks can still be executed, time booked, spares requested and many other functions, which will then sync back to the main database once a connection is restored. The app is available on Windows 10, iOS, and Android tablets.

Julian Stourton, CEO at Rusada explained; “Before development on ENVISION Tasks began, we spent many months consulting with our customers to understand how any such technology could provide substantial time savings and eliminate as many paper processes as possible. We drove all this feedback into the app, especially the ability to keep working without an internet connection, which is vital to many organizations for AOG situations and line maintenance. I am very excited to start rolling this out to customers and see the benefit it brings to their operations.”

About Rusada: Rusada is a global aviation software provider established in 1987 and headquartered in Switzerland. With operations in the Middle East, Asia, Europe and the Americas, Rusada supports 100+ major customers worldwide with software that manages 2,000 aircraft in 40 countries. The company’s ENVISION software provides key management information and operational process control for aircraft operators, maintenance and repair organizations (MROs), original equipment manufacturers (OEMs) and aviation service organizations.

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 10

NEWS & TECHNOLOGY

AeroLogic relies on AviationDW Airlines, like almost every other industry, are more and more facing the problem of being flooded with data. The challenge is to make this data accessible for the ongoing improvement processes. With CrossConsense, Aerologic has found a partner who will support the cargo airline in bringing additional structure to the mass of data that can be drawn from AeroLogic’s MRO backend system AMOS. AeroLogic already uses standard off-the-shelf BI (Business Intelligence) tools and has simply attached AviationDW as an additional data source. Behind the scenes, the AviationDW data transformation jobs are running to prepare raw backend MRO system data for easy access. Data is exported by AMOS and sent to AviationDW. The full control over all data export activity stays with AeroLogic.

AeroLogic signed a contract with CrossConsense in early May 2021, not only for the data ingestion process provisioning but also for hosting of the data warehouse and support provided by CrossConsense. As AeroLogic already is an AMOS Support Customer of CrossConsense the partnership between the two companies is of mutual benefit because the cargo airline will also support CrossConsense to further develop the functionalities of AviationDW. AeroLogic: AeroLogic is a German cargo airline based in Schkeuditz near

Leipzig. It is a joint-venture between DHL Express and Lufthansa Cargo which operates scheduled international and long-haul cargo services out of its hubs Leipzig/Halle Airport and Frankfurt Airport. The company was founded in September 2007. Both of Aerologic’s shareholders are also the company’s customers, thus making use of the capacities of the air freighters. AeroLogic started commercial operation in 2009 with a fleet of eight Boeing 777 freighters and, today, operates a fleet of 18 777 Freighters.

INTERACTIVE Click here for full product details

AMOS. AGAIN.

“ At Air Arabia we always look for innovative solutions to bring further efficiency to our operations. Selecting AMOS as our new MRO software across the group reflects the importance we place in adopting latest technologies to support our fleet growth requirements,“ Group Chief Executive Officer of Air Arabia.

Air Arabia takes off with AMOS, the world-class M&E software solution.

Air Arabia has chosen AMOS to address the demands of a dynamic, fast-changing industry.

The system will not only support the Middle Eastern carrier‘s fleet growth but also the digital transformation process towards paperless operation.

SWISS-AS.COM

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 11

NEWS & TECHNOLOGY

ACSIS– the perfect collaborative workspace tool for trouble-shooters

During the next couple of months business in the aviation industry will slowly recover. But there will be long-time changes for the whole industry. A lot of the airline trouble-shooters right now are working remotely and are no longer sitting next to each other to be able to discuss problems ‘on the fly’. And it is

predicted that this will continue in the future as more and more people see advantages for working remotely with regards to their work-life balance. The question is, if it is possible for airline trouble-shooters to stay at home even if the pandemic is over.

According to CrossConsense, in early May 2021, they would say ‘yes’; if those trouble-shooters have the right tool to do their work as reliably as if they were in the office.

ACSIS is a software for predictive and preventive maintenance and can perfectly support troubleshooters to detect current and predict future problems of aircraft regardless of whether they are in the office or working at home. The software monitors all systems defects in real-time and analyzes data from pilot and maintenance reports.

All the data are processed into clear graphs so that the problem(s) can be identified at a glance. As soon

as a problem is seen to be recurring, an automatic alert is sent to the responsible person and he/she can immediately start to further analyze the problem. Following this, AOGs can be avoided because it is possible to visualize the AC / fleet status in one single diagram and recognize immediately if it is a single tail sign or a fleet problem.

With the ACSIS delay probability tool, the probability for a delay due to a certain problem on a specific aircraft to happen during or prior to the next flight can be calculated so that maintenance teams can be prepared with tools, materials, and personnel before it comes to a delay or even an AOG. It uses sophisticated algorithms which are far more accurate than standard alert levels per ATA and it provides comprehensive reports for engineering and CAA at a click of a button.

INTERACTIVE Click here for full product details

Maintenance & Operations Software Solutions www.mrxsys.com

End-to-end Solution

eBook

Cloud Based

eTechlog

MRX Systems brings a complete, secure and scalable solution to challenges faced by operators, CAMOs and MROs. The system is divided into four modules, each of them designed to meet the specific operational needs of their users.

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 12

eJobCard

Multi-User

Paperless

Real-Time Data

NEWS & TECHNOLOGY

Examples of graphs: The main overview on alerts (here in light mode) shows the date, the aircraft, the ATA-chapter, the message, the delay probability and the alert status of an item so that you have a quick overview over the status of your fleet.

The ‘start investigation’ screen shows the outliers in day-to-day business which are worth to have a closer look in order to find out what kind of problem the fleet / the tail sign / the AC is facing. ACSIS now provides more features such as, for example, a full list of all scheduled and unscheduled component removals for a specific problem at the click of a button and collaborative workspace enhancements like fields where engineers and troubleshooters can exchange information.

Once the pandemic is over or at least under control, airlines might need to attract new employees. Be assured that those will have an advantage that are able to offer a hybrid working model for troubleshooters in which ACSIS can play a major role.

CrossConsense: Since being established in 2002, CrossConsense basically thinks from the perspective of the user. They are not pure IT geeks, and it is exactly that which characterizes their services and products. Thus, they distinguish themselves from most of the specialists for the implementation of solutions. CrossConsense can’t do otherwise, because in their DNA are many years of experience in Airlines, in the area of procurement, engineering and maintenance. The people at CrossConsensse know your job as if it were their own. And customers will feel that immediately. The portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View (app that that gives you an always up-to-date view on your airline’s fleet status), ACSIS (tool for predictive maintenance) and AviationDW (tool that supports airlines to get an overview over all KPIs the airline is interested in).

INTERACTIVE Click here for full product details

IFS Cloud for Commercial Aviation

IFS Cloud offers commercial aviation organizations the platform they need to successfully drive digital transformation across business models and practices.

Realize the possibilities for Commercial Aviation

ifs.biz/cloud4aviation

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 13

NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

A solution delivered by

Next generation asset management solution for all airworthiness documents from legacy paper records to e-Taskcards, e-Logbooks plus much more.

Synchronised to maintenance planning systems Centralised technical records asset management Automated End of Lease records compliance builder Industry leading automated workflow engine Web or On-Premise solution Seamless cross department optimisation Instant back to birth record search

WE B S I T E

roam.aero

T E L E PH O N E

+44 1279 818 800 EMAIL

Gamit Limited | Established 1990 | London, UK

roam@gamit.co.uk

US Navy selects Lockheed Martin and IFS to deliver intelligent ship and aircraft maintenance In mid-May 2021, the US Navy announced that it has turned to global security and aerospace company Lockheed Martin and enterprise applications company IFS to deliver an intelligent maintenance solution that will help power its digital transformation of multiple legacy systems into a single, fully modernised and responsive logistics information system. The solution will ensure personnel spend more time focused on the mission and less on aircraft and ship repairs.

The IFS solution comprises capabilities for planning and executing maintenance, repair, and overhaul of more than 3,000 assets including aircraft, ships, and landbased equipment. The Naval Maintenance, Repair, and Overhaul (N-MRO) solution combines artificial intelligence (AI), digital twin capabilities and predictive analytics to anticipate and react to potential equipment failures before they happen, which will contribute to the enhanced support of maintenance, supply logistics, real-time fleet management and other business functions for more than 200,000 sailors.

Following a comprehensive and competitive evaluation process, the US Navy selected Lockheed Martin together with IFS’s acclaimed

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 14

industry-specific functionality already used by some of the world’s largest aerospace and defence (A&D) organisations. With the added support of software developer Beast Code, the solution will initially be fielded at multiple US Navy sites to help sailors and Marine Corps maintainers break down operational silos and work towards a common maintenance workflow across all ship and aircraft platforms.

The digital transformation of the US Navy’s maintenance systems will see a consolidation of assets and parts data in a central repository visualised to the users through an intuitive, mobile-friendly experience.

This initiative will lead to increased data accuracy, streamlined workflows and ultimately less asset downtime and fewer unscheduled maintenance events. Enabling Total Asset Readiness® through N-MRO will ensure information is always readily available to help the US Navy achieve

NEWS & TECHNOLOGY

its desired materiel readiness and operational availability objectives. For instance, Navy personnel will be empowered to document faults, request parts, and report work completion at the point of maintenance, thereby reducing asset downtime while increasing data accuracy as an enabler of enhanced planning and procurement.

“Our goal is to provide capabilities that create real value across the Navy’s complex, multi-site operations and optimise its mission-critical maintenance processes,” said Reeves Valentine, Lockheed Martin Vice President of Enterprise Sustainment Solutions. “We want to empower Navy personnel with tools that are easy and effective to use with intuitive interfaces, streamlined workflows and timesaving, intelligent features. IFS distinguished itself by providing all of these capabilities through a single, commercial-off-theshelf solution.”

Scott Helmer, President, Aerospace & Defence, IFS, added, “We are proud to be part of N-MRO, which will set a new global standard for Total Asset Readiness and the way defence organisations manage asset maintenance and logistics, both ashore and afloat. A&D has been a key focus industry at IFS for decades and this landmark deal stands as testament to the success of our long-term strategy and determination.

Working with Lockheed Martin and the U.S. Navy, we are already making great strides and look forward to a long and successful collaboration.”

N-MRO: N-MRO is part of the U.S. Navy Naval Operational Business Logistics Enterprise (NOBLE) family of systems and encompasses both the Naval Aviation Maintenance System (NAMS) and Naval Operational Maintenance Environment (NOME) requirements.

Lockheed Martin: Headquartered in Bethesda, Maryland, Lockheed Martin is a global security and aerospace company that employs approximately 114,000 people worldwide and is principally engaged in the research, design, development, manufacture, integration and sustainment of advanced technology systems, products and services.

IFS: IFS develops and delivers enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage servicefocused operations. Within a single platform, their industry specific products are innately connected to a single data model and use embedded digital innovation so that IFS’s customers can be their best when it really matters to their customers — at the Moment of Service. The industry expertise of IFS’s people and growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognised leader and the most recommended supplier in our sector.

The team of 4,000 employees every day live the values of agility, trustworthiness and collaboration in how they support their 10,000+ customers.

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 15

INTERACTIVE Click here for full product details

NEWS & TECHNOLOGY

Middle East’s second oldest airline and Iraq’s national carrier, Iraqi Airways Company trusts Ramco Aviation In late May 2021, Global Aviation software specialist Ramco Systems announced that it will implement its aviation software, Ramco Aviation M&E MRO Software V5.8 at Iraq’s national carrier, Iraqi Airways Company. Ramco will implement its complete Aviation Software including modules for Maintenance & Engineering (M&E), CAMO, Materials Management and Quality & Safety. The cloud-based software will automate the operations of the Iraqi national carrier, manage complete records of its aircraft, and enable the airway’s staff to manage their operations and receive alerts on the go through its Mobility module, providing greater flexibility, optimized aircraft availability and reduced friction. Ramco Aviation Software will also be integrated with enhanced inventory tracking and stock visibility capabilities enabling better resource management, unified employee records, and control operations end to end, on a single platform.

Captain Kifah Hasan Jabbar, CEO, Iraqi Airways Company, said, “We were seeking a best-in-class Aviation ERP software that would deliver quality results and help us embark on a digital transformation journey. We are happy to partner

with Ramco as our technology partner in this journey. As the world slowly recovers from the pandemic and air travel returns, it is vital for airlines to adapt and prepare to serve customers with a robust digital infrastructure. We are excited to be working with Ramco in building such a platform at Iraqi Airways.”

Virender Aggarwal, CEO, Ramco Systems, said, “We are happy to partner with Iraqi Airways to digitally transform their business. Our Aviation ERP has gained the trust of leading operators in the industry. We look forward to working with Iraqi Airways to reduce inefficiencies and future-proof their operations through our innovative features.”

Ramco Aviation, Aerospace & Defense is trusted by 24,000+ users to manage 4,000+ aircraft globally.

Iraqi Airways: Iraqi Airways Company, operating as Iraqi Airways, is the national carrier of Iraq, headquartered on the grounds of Baghdad International Airport in Baghdad. It is the second oldest airline in the Middle East. Iraqi Airways operates from its main base in Baghdad International Airport.

Read the full story on Aircraft IT Website.

INTERACTIVE Click here for full product details

@ConduceGroup

There has never been a better time to go paperless with eTechLog8 Find out more +44 (0)333 888 4044

info@conduce.net

www.conduce.net

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 16

NEWS & TECHNOLOGY

Rusada Advert 2021_Layout 1 18/01/2021 13:58 Page 1

Houston-headquartered leading global provider of vertical flight solutions, Bristow Group Inc. Selects Ramco Aviation At the start of June 2021, Global aviation software provider, Ramco Systems, announced it will implement its Aviation M&E MRO Software V5.8 to digitally transform the maintenance and engineering operations of Bristow Group Inc., one of the world’s largest helicopter operators providing offshore transportation, search and rescue (SAR) and aircraft support services to government and civil organizations worldwide.

Compliant with global regulatory standards, the multi-country roll-out of Ramco Aviation Software, complying with multiple regulatory bodies, will provide cost savings while increasing efficiency and reducing potential for human error, helping Bristow achieve their goal of paperless engineering and operations. Bristow’s staff will also be able to interact with the solution on Ramco’s mobile application, Ramco AnywhereApps and operational Electronic Flight Bag features, which will enable them to manage their operations and receive alerts on the go, providing greater flexibility and quicker response time.

Bristow will also be able to create a collaborative network of suppliers with real-time visibility and seamless performance tracking, thereby helping them improve their power by the hour (PBH) and consignment tracking abilities.

The implementation of Ramco Aviation Software will enable Bristow to achieve smart inventory, maintenance management and streamline organizationwide warranty tracking processes. The seamless integration of the solution with Bristow’s financial application will help the company achieve on-time billing and financial closure.

“When Bristow and Era merged, we had a decision to make on the goforward software. Era shared a decade-long partnership and has been pleased with Ramco’s robust compliance and inventory management solutions. Our experience with Ramco’s proven global solutions was key in our selection. We look forward to our journey with Ramco.” stated Stuart Stavley, Senior Vice President, Global Fleet Management, Bristow Group Inc. “Our partnership with Bristow underscores Ramco’s track record as a leading software provider for the rotor wing segment. By harnessing the innovative features of our software, we are confident Bristow will be able to optimize its operational efficiency and accelerate its digital transformation strategy.” added Virender Aggarwal, CEO, Ramco Systems.

Read the full story on Aircraft IT Website

INTERACTIVE Click here for full product details

Efficiency, now more than ever

Times have changed.

Getting the most out of what you have is more important than ever before, and having sophisticated software in place is now essential.

Our ENVISION solution, provides you with the control, oversight, and analysis needed to make timely, intelligent decisions that fully utilise your available resources.

Visit our website to book a demonstration, and discover what ENVISION can do for you.

rusada.com/envision

USA

l

UK

l

SWITZERLAND

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 17

l

UAE

l

INDIA

l

SINGAPORE

l

AUSTRALIA

WWW.RUSADA.COM

NEWS & TECHNOLOGY

Icelandair — Connecting Europe and North America with IQSMS on Board After having won Air Atlanta Icelandic as a customer at the beginnings of 2021, SASQS was enormously delighted to announce in early June 2021 that they’ve contracted with one of Iceland’s major aviation organizations, Icelandair Group.

Icelandair is the leading airline in Iceland and part of Icelandair Group which traces its roots to the year 1937.

With Iceland as its hub and home, its core business is built around Icelandair’s route network and the unique geographical location of the country which serves as a connecting hub between a number of destinations in Europe and North America.

Icelandair offers convenient

connections to, from, via and within Iceland. The Group also operates an airfreight and logistics business, aircraft leasing and consulting as well as travel services. Icelandair, the Group’s core business, will implement the IQSMS core modules as well as the FDM Risk Module and Airworthiness Add-on and an integration with their SSO and Crew Scheduling software.

With a history that goes back 80 years, Icelandair forms an important part of Iceland’s aviation history. Over eight decades and as member of the International Air Transport Association (IATA), the Association of European Airlines (AEA) and the Flight Safety Foundation (FSF), maintaining the highest standards of operational safety has always formed a vital part of the airline’s daily business. The introduction of ASQS’s integrated quality and safety management system IQSMS is thus a further step in the company’s safety strategy and will help it to modernize and harmonize internal processes and thus pursue a comprehensive approach to quality and safety.

“We are pleased to accompany and support Icelandair in the implementation of IQSMS. The modular structure of the system provides us with great flexibility, allowing us to tailor the implementation and rollout of each IQSMS module to the individual needs of our customers. The project plan for Icelandair is based on a phased implementation of the selected IQSMS modules. We are looking forward to starting with the Quality Management Module in the first phase, which supports the entire quality assurance and compliance monitoring process”, said Florian Lis-Srajer, Key Account Manager at ASQS, commenting on the project.

INTERACTIVE Click here for full product details

Airlines. MRO. OEM. Defense. www.empowermx.com

Intelligent MRO Software Suite for the Airline and Defense Industry that improves Operational Efficiency, Real-time Collaboration, and Profitability.

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 18

NEWS & TECHNOLOGY

Comply365 Welcomes Seasoned Transportation Executive to Lead Global Sales In mid-June 2021, Comply365 announced the appointment of Sergio Ramos as its Chief Commercial Officer. Ramos, an aviation industry veteran, will oversee Comply365’s worldwide Sales, Marketing and Customer Success efforts.

Ramos has more than 20 years of commercial experience developing international markets for the travel industry. He has successfully worked to provide technology solutions to help customers meet their evolving needs while establishing long lasting partnerships.

“Sergio’s background and experience made him a strong candidate for the role,” Comply365 CEO Tom Samuel said. “We have an exceptionally talented

team at Comply365 that is focused on delivering innovative solutions to solve critical operational challenges for our customers. We are very fortunate to have Sergio join our team.”

Prior to joining Comply365, Ramos spent 16 years at Accelya, where he held different commercial roles in EMEA and Americas, including SVP Commercial (Americas) during the most recent 11-year period.

“I am excited to be joining Comply365 in my role as Chief Commercial Officer,” Ramos said. “I am also eager to work with the Comply365 team, as well as with our customers across the world. I strongly believe that as the transportation industry moves toward recovery, Comply365 will have a pivotal role in driving the next wave of operational digital transformation.”

Ramos earned a master’s degree in Commercial

and Marketing Management from ESIC Business & Marketing School in Madrid, and a bachelor’s degree in Economics from Baylor University in Waco, Texas.

Comply365: Comply365 is a leading provider of enterprise SaaS and mobile solutions for content management and document distribution in highly regulated industries. Comply365 supports the world’s most mobile and remote workforces with targeted and personalized delivery of job-critical data that enables safe, efficient, and compliant operations. Every day, hundreds of thousands of pilots, flight attendants, maintenance technicians and engineers rely on Comply365 for digital delivery of operational content, including OEM and internal company manuals. Having played an instrumental role in the regulatory approval of electronic flight bags (EFB) to replace the traditional, paper-based, pilot flight bags, Comply365 partners with clients to transform their industries.

Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 19

NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

Simplify work order management MROs benefit from Jextraxx’s proven digital work order management system — eliminating burdensome paper handling, automating workflows, and providing real-time updates to clients.

Find out how Jetraxx can customize the perfect solution for you! Request a Demo Today!

(214) 214-5180 • sstringfellow@jetraxx.com www.jetraxx.com

ReMAP opens the first open-access intelligent knowledge databank to predict the future state of composite aircraft structures An intense two-year test campaign on aerospace composite structures at the Aerospace Structures & Materials Laboratory of Aerospace Engineering Faculty of the TU Delft (NL) and at the Department of Mechanical Engineering & Aeronautics of University of Patras (GR) has resulted in a unique Structural Health Monitoring (SHM) Database. This knowledge bank provides the aviation industry and research communities data to not only diagnose the current state of the structure real-time, but to additionally predict the future state of the structure of aircraft by using artificial intelligence models. This can support aircraft maintenance engineers to detect, locate and assess the severity of damage of composite aerospace structures that is often not apparent at the surface and requires a lot of time to detect through manual inspections. This is the first database — worldwide — that is publicly available for that purpose. In mid-June 2021, it was announced that the SHM Data is now available at Dataverse.nl.

Bumpy landings and human decisions

”Nowadays a pilot decides whether, for instance, a bumpy landing is reason to check the aircraft structure. This is a AIRCRAFT IT MRO • JULY-AUGUST 2021 • 20

human based decision. We want to move from this dependency of human factor alone”, says project-leader Dimitrios Zarouchas (Faculty of Aerospace Engineering). “With this knowledge bank we want to demonstrate how, by using state of the art sensing technologies and AI-based algorithms, we can further enhance this decision-making process of maintenance. This database is not just for one specific aircraft. Every stakeholder in the aviation industry should have the possibility to learn from this database and adapt its outcome to their needs. Operators can use it as a benchmark and compare their performance when it comes to aircraft maintenance. Aircraft manufacturers can use this database to improve their design. That is why we keep our models and test campaigns as generic as possible.”

438.000 test cycles and still counting

The SHM data has been collected using five different sensing technologies. Zarouchas added: ”This number of sensing technologies is unique as commercial initiatives use only one sensing technology and that is applicable for only one type of aircraft which, thus, makes it company

NEWS & TECHNOLOGY

dependent. We collected our data from hundreds of thousands test cycles on generic composite structures simulating realistic flight conditions and abnormal situations, such as bumpy landings and low energy impacts. In the coming period the database will be further populated with data derived from tests at more representative structural levels. We envision that the research community in collaboration with the aviation industry will use this database and design predictive models and share these in return. More accurate models and more reliable predictions of the condition of the aircraft structures could help to shift towards smarter and more efficient, so called conditionbased maintenance.”

Contribution to Green Aviation

The introduction of reliable structural health monitoring technologies that can continuously monitor the existence and condition of cases of minor damage, will allow engineers and OEMs to design with higher design allowables thanks to a more reliable detection of damage.

Mid-term design impact on structural components is expected to result in a three to seven percent reduction in weight. In the long term, the adoption of more efficient aerostructures design is estimated to potentially offer a weight reduction of 10-20%.

This weight reduction will result in 105 tons less fuel and 350 tons CO2 reduction for an aircraft flying 700 flights per year.

Part of a four-year European research project: ReMAP

This research is part of a European project called ReMAP (Real-time Condition-based Maintenance for Adaptive Aircraft Maintenance Planning) that started in June 2018 and will continue until May 2022.

ReMAP’s aim is to make the maintenance of aircraft fleets smarter and more efficient. For the first time, the use of health diagnostics and prognostics from dissimilar aircraft systems and structures will be used to create real-time adaptive maintenance plans. A fleet level approach will be followed, since the potential of CBM can only be achieved by monitoring the health of all aircraft in a fleet.

ReMAP partners: For this SHM research, composite panels are designed by Embraer (PT) and manufactured by Optimal Solutions (PT). The sensors are provided by Cedrat Technologies (FR) and Smartec SA (CH) and are very carefully placed on these panels by scientifically based criteria from the University of Patras (GR). École National Supérieure d’Arts et Métiers (FR) developed the data acquisition software.

Partners involved in diagnostics and prognostics on aircraft systems and components, which culminates into an Integrated Fleet Health Management Tool, are ATOS (SP), UTRC (IE), ONERA (FR), University of Coimbra (PT), TU Delft and KLM. Read the full story on Aircraft IT Website

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 21

NEWS & TECHNOLOGY

ASL Airlines Belgium successfully migrates from AMASIS to AMOS EXSYN and ASL Belgium were happy to announce in mid-June 2021, that they have successfully migrated ASL Belgium aircraft from AMASIS to the ASL Group AMOS system.

With the migration of the full airworthiness data to the ASL Group AMOS system, ASL Belgium joins the central airworthiness management system of the ASL Group. This has enabled the Liege based Cargo operator to in-source the continuous airworthiness management of their fleet under their own CAMO approval. A critical path in this aircraft data migration exercise was the migration of airworthiness data into an already operational system used to manage similar aircraft types as well as migrating the aircraft according to a pre-set schedule rather than a big bang approach. Another critical point was the extraction of data from the source AMASIS system that required additional techniques available in EXSYN’s aircraft data management platform. The coming months will be dedicated to migrating further remaining aircraft of ASL-Belgium into the ASL Group AMOS system.

“ASLB with EXSYN support has managed to perform the B737-400 data migration from AMASIS and integration into the ASL Group AMOS airworthiness management system in the initially allotted timeframe, even in the middle of this

extremely difficult period the world is going through. Remote collaboration by both teams has been excellent, and it shows how the means to reach aggressive targets can always be found by motivated aviation people,“ said Javier Tena,

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 22

NEWS & TECHNOLOGY

AMOS Project Manager ASL Belgium Bruno Cadete, Aircraft Data Consultant at EXSYN, added: “We are happy to have been a part of the successful integration of ASL Belgium into the ASL Group AMOS system. Through the remote collaboration of people within EXSYN, ASL Belgium and ASL Group, we were able to overcome the restrictions of a global pandemic and show that despite the difficult situation where the aviation sector was thrown in, there is still space for companies and airlines to grow and improve together with the help of EXSYN. “ ASL Airlines Belgium: ASL Airlines Belgium, formerly TNT Airways, is a Belgian cargo airline operating chartered cargo flights. It has its head office and hub on the grounds of Liège Airport. ASL Airlines Belgium is part of the ASL Aviation Group.

EXSYN Aviation Solutions: EXSYN Aviation Solutions is specialized in the field of aircraft data, analytics & processing. Our portfolio of technology focuses on aircraft data and airworthiness management. These include tools for aircraft reliability management, predictive maintenance, system integration, aircraft records archiving and managed services for data migration, aircraft data optimization, and robotic process automation.

Successful TÜV recertification in accordance with DIN EN ISO 9001:2015 In June 2021 CrossConsense was successfully recertified by the TÜV. The consistent conformity and effectiveness of their Quality Management was again confirmed in all respects.

The decision to implement the ISO 9001 Quality Management System at CrossConsense was made more than 20 years ago. Meeting the ISO 9001:2015 requirements and continuous improvement of the Quality Management System compliant with the standards are some of the assumptions underlying CrossConsense’s Quality Policy. Their mission is to provide support on a high-quality level as well as products developed with innovative and safe technologies for the aviation industry. The ISO certificate not only confirms the high quality of these services but is also a token of the reliability and professionalism of the company.

Since CrossConsense’s last recertification in 2019, their focus has been on improving the sophisticated monitoring of service tickets, thus enhancing this process to achieve highest customer satisfaction by on-time performance and quality responses. For customers, the current certification means that they can count on maximum reliability in combination with top quality and top performance. Opportunities and risks are to be identified and analyzed in the shortest time.

Read the full story on Aircraft IT Website INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 23

NEWS & TECHNOLOGY T:108 mm

National Carrier CAL Trusts IDMR Solutions’ Electronic Task Cards and Signatures

INTERACTIVE Click here for full product details

EFFICIENCY. RELIABILITY. PRODUCTIVITY.

T:144 mm

Optimize your operations and keep your full fleet prepared with increased aircraft availability and reduced unplanned maintenance. Unlock a new level of efficiency with the latest tools from Boeing’s digital MRO solutions: Insight Accelerator—Explore, process and monitor flight and maintenance data with predictive analytics.

Mobile Logbook—Save time and reduce the cost of managing paper logbooks.

For more information on our full-fleet solutions, visit boeingservices.com

Toolbox—Improve system troubleshooting and reduce repair turnaround times.

In mid-June 2021, IDMR Solutions Inc., a global leader in technical documentation management and electronic signatures designed for aviation, announced that it would implement its flagship product, InForm, at China Airlines (CAL). CAL is the state-owned national carrier of the Republic of China (Taiwan).

IDMR’s integrated suite of applications has proven success while increasing operational performance and decreasing operating costs, and ensuring airworthiness, safety, and regulatory compliance, at several commercial and cargo operators for fixed and rotary wings aircraft. InForm will enable CAL to digitize its Task Cards, Engineering Orders, business processes, document distribution, and Line Maintenance signatures. CAL chose IDMR to be a partner in its

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 24

journey of digital transformation.

InForm will seamlessly integrate with the airlines’ M&E and records systems but also offer cutting-edge and next generation technologies combined with optimal user experience and real-time visibility of their entire Line Maintenance operations.

Despite the COVID-19 pandemic, IDMR and CAL chose to undertake this ambitious project within a tight timeline. With repeated lockdowns in Taiwan, it was imperative to implement an innovative and comprehensive software that gave access for CAL’s engineers to aviation’s best paperless practices, incomparable flexibility, and industry standardizations. In addition, the current context underlines the imperative for airlines to adopt lean, agile, and digital solutions.

“We are extremely pleased to be

NEWS & TECHNOLOGY

working with IDMR Solutions as they will provide invaluable efficiencies in our operations. IDMR contributes to transforming our operation in line maintenance via digitalization of task card preparation and signoff process.

As a result, we will be able to streamline our line maintenance allowing Technical Operations teams to focus on their essential task.” said Edward Tao, General Manager of Engineering Technical Information at CAL. Highly adaptable, IDMR’s comprehensive and integrated solutions considerably improves productivity, facilitating collaboration and synergies within CAL, especially in the current context.

“We are delighted by the opportunity to help CAL reach ambitious paperless goals. We are excited to have CAL join our portfolio and are looking forward to a successful implementation and long-term partnership. Allowing true end-to-end paperless and remote capabilities is crucial in the post-COVID-19 era,” stated Israel Revivo, CEO/President, IDMR Solutions.

IDMR Solutions Inc.: IDMR Solutions Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations.

Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation. With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.

China Airlines: China Airlines Ltd is a Taiwan-based company mainly engaged in air transportation services.

The Company mainly provides three services. Passenger transportation services provide international passenger transportation and regular and irregular charter flights. Freight service provides international cargo and express, mail, and parcel delivery.

In-flight sales services provide passengers with the purchase of duty-free goods on board. The Company also provides ground handling services, the sales of in-flight commodities, warehouse and logistics services, the repair and maintenance services of aircraft, and the training of staff of civil aviation, among others.

The Company operates businesses globally.

INTERACTIVE Click here for full product details

True integrated on-and-off wing inventory management

Unparalleled inspection program management and auditing

Proven paperless process

Lowest total cost of software ownership in the industry

“Push” reporting and alert notification for pre-emptive decision support High-value data interchange with other key enterprise systems

90% gain of efficiency in historical reseach and audit response 3x productivity gains in records support

aviationintertec.com | 807.625.9260 | info@aviationintertec.com

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 25

NEWS & TECHNOLOGY

Emirates Airlines — 13 years on ULTRAMAIN M&E / MRO Aviation Maintenance Software Ultramain Systems was pleased to take the opportunity to congratulate Emirates Airlines for 13 years of uninterrupted 24×7 use on ULTRAMAIN® M&E / MRO aviation maintenance software, as at end of June 2021. Emirates went live on ULTRAMAIN M&E / MRO version 8 in June of 2008. The implementation involved business process reengineering, initialization, enhancements, data migration, user training, project management, and other activities, many of which were provided onsite. ULTRAMAIN replaced 25 legacy systems with one fully integrated maintenance, supply and purchasing system. After over a decade of stable operation using ULTRAMAIN v8, Emirates is currently upgrading to ULTRAMAIN v9 Unity.

ULTRAMAIN M&E / MRO Software: ULTRAMAIN® v9 is a leading, web-based, paperless M&E / MRO software. The key to efficiently monitoring and

INTERACTIVE Click here for full product details

Sign, fly, verify.fly, verify.

Acknowledge, Author, trace, demonstrate.

Create, Manage and prove prove employee andfor operational Collect and compliance employees & compliance in one integrated, end-to-end manuals in one integrated, end-to-end platform. platform.

info@comply365.com AIRCRAFT IT MRO • JULY-AUGUST 2021 • 26

managing any major operation is real-time data collection. By intelligently using smart phones and tablets, which run on iOS, Windows 10 and Android devices, ULTRAMAIN provides solutions that simplify data collection in both paper-based and paperless environments. The well refined and mature software benefits both operators and maintainers by removing the complexity of data entry.

Emirates Airlines: Emirates connects the world to, and through, their global hub in Dubai. They operate modern, efficient and comfortable aircraft, and their culturally diverse workforce delivers award-winning services to customers across six continents every day. Emirates is one of the largest international airlines in the world operating 270 aircraft to 157 destinations.

NEWS & TECHNOLOGY 2021May_Aircraft IT eJournal_m1.pdf

Congratulations Air New Zealand — Celebrating one year on ULTRAMAIN® Electronic Logbook (ELB) mobile on the A320 fleet ULTRAMAIN Electronic Logbook (ELB) has been a key initiative to Air New Zealand’s commitment to digital airworthiness transformation within Engineering and across the airline and was happy to celebrate, in late June 2021, the one-year anniversary of operational approval from the New Zealand CAA for operation on the Air New Zealand A320 fleet for paperless use of ULTRAMAIN ELB v2.

ANZ is also a longstanding user of ULTRAMAIN ELB v1 on their 787 fleet.

ULTRAMAIN is grateful for the continued relationship with Air New Zealand as they transitioned to ELB mobile. This continued relationship has also allowed ULTRAMAIN to strengthen the partnerships with Ultramain System’s Onboard partners Teledyne Controls and Rockwell Collins via integrations with their respective solutions.

ULTRAMAIN ELB: ULTRAMAIN ELB is the market leading electronic logbook software. It consists of tech log, cabin log, flight log and more. The onboard software operates in the flight deck on installed EFB, notebooks, tablets and in the cabin on smart phones, tablets and IFE. The advanced design allows the software to operate offline as well as connected to ground systems.

Air New Zealand: Air New Zealand operates a global network that provides passenger and cargo services to, from and within New Zealand to approximately 17 million passengers a year. Air New Zealand’s aircraft vary in size from the Bombardier Q300 to the Boeing 777-300.

1

4/12/21

2:20 PM

INTERACTIVE Click here for full product details

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 27

www.ultramain.com

NEWS & TECHNOLOGY

INTERACTIVE Click here for full product details

AIRCRAFT FLEET VIEW

MRX Systems is proud to take part in the remote renewal of certificate of airworthiness At the heart of everyone’s concerns, fighting COVID-19 has been one of the top priorities. This battle forced us to change our habits and be innovative. Thus, when we can respect governmental guidelines and be careful while softening the environmental impact, saving money and time but also taking part in a process of improvement, it is an important achievement. MRX Systems’ customer, Findel Aviation, announced in June 2021 that it had accomplished an incredible advance by completing a Certificate of Airworthiness Renewal remotely. In Luxembourg, the company sent over all the needed documents gathered in Blue EYE to the auditor who was in the Isle of Man and made the documents review. A physical inspection has also been performed with a pilot on duty through a video call. Using a Real-Time, Cloud-Based, Paperless solution such as Blue EYE is a game changer to manage this kind of operation.

Aircraft Fleet View App: developed for airlines always up-to-date view on your fleet‘s status ■ easy-to-grasp view on events like current delays, cancellations and AOGs ■ specific views for flight operations and maintenance ■ customizable for airlines and users ■ ■

Implementation of the Quick Flight Mode for eTechlogs

MRX Systems is thrilled to present the quick-mode for one of Blue EYE’s key-selling characteristics: the eTechlog. Easier and simpler than ever, this additional feature allows a direct link between the cockpit and the back office while ensuring clean and error-free data in a matter of seconds. Developed as a result of clients’ feedback and expectations, this feature is a time-saving asset.

New tutorials

marketing@crossconsense.de

CrossConsense.com

MRX Systems wants to help users to be able to get the views that are the most relevant for the tasks they have to carry out and reduce the time they spend looking for the information they need. In line with this idea, they are producing videos to present the Blue EYE Suite’s features and guide the viewers through their different procedures. New videos are about to come out to complete the existing collection that has been updated lately.

Read the full story on Aircraft IT Website

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 28

NEWS & TECHNOLOGY

Keep Flying’s Digital FinTwin drives optimum safe use of assets In the financially challenging post-COVID climate, airlines and operators will wish to make the maximum possible safe use of assets. In that context, KeepFlying platform’s Digital FinTwin has been designed to let Operators, Financiers and Lessors visualize their Asset’s Revenue Potential over its remaining useful life (RUL) and MROs to capitalize on an Artificial Intelligence (AI) driven Analytical platform for profitability and capacity planning of an asset’s maintenance visits (Hangar, Shop). The Data Wrangling layer absorbs, transforms, classifies and categorizes every Aircraft, Engine & Component’s historic, dynamic data using unique mathematical techniques.

The Digital FinTwin™’s highly configurable Finance and Risk models use the processed data to assist commercial decisions by generating deep financial insights enabling asset owners to eliminate guesswork and reimagine revenue hours.

Avelo Airlines live with AMOS After a 10 months project, Avelo Airlines announced in early June 2021 that is now live with the AMOS Airline Edition. Avelo Airlines (formerly Casino Express Airlines and then Xtra Airways) is an American ultra-low-cost carrier headquartered in Houston, Texas. The airline’s first flight under the Avelo name was on April 28, 2021 from Burbank to Santa Rosa, California. Avelo is certified by the US Federal Aviation Administration (FAA) to conduct domestic and international operations with their fleet of Boeing 737-800 airplanes.

Avelo furthermore embraced the offer to outsource the server hosting as well as the operation of the AMOS application server and database administration (AOS) to Swiss-AS. Since early 2018, Swiss-AS offers its customers the possibility to host their AMOS environments in the Google cloud.

OASES Heads for the Cloud At the start of July 2021, Commsoft announced that OASES, the all-in-one modular software for airworthiness maintenance and control is available via OASES Cloud, a secure private cloud platform for existing and new customers. The new software as a service (SaaS) brings the complete portfolio of OASES modules to customers’ devices via the Internet, bringing with it significant performance improvements, an ever-green IT model and, more importantly for companies recovering from the pandemic and the upheaval within the aviation industry, cost savings over the traditional on premises OASES software.

“COVID-19 has accelerated the aviation industry’s move to digital operations” explained Paul Lynch, VP New Business Development “and the next few years will see a significant increase in digitally enabled aircraft which means MROs and CAMO need to be more agile and responsive to expectations of operational efficiencies. In addition, there is now an increased need for fleet agility in response to rapidly changing market conditions; This will see aircraft being re-purposed; both within fleets and between carriers on a more frequent basis.”

He added “OASES Cloud enables companies of any size to make the entire knowledge base within their organization available to all who need it, without the need to switch from system to system, consult colleagues to verify information, or cross-check against their own schedules.”

OASES Cloud delivers on-demand software as a service, which means customers can look at reducing the expense of maintaining servers, deploying software updates, patches and fixes across multiple devices in multiple locations and many more of the headaches associated with On-Premises systems.

OASES Cloud is deployed in three rapid stages: Step 1 – The customer’s data is migrated to the OASES Cloud environment; Step 2 – The customer’s users are added to the system; Step 3 – The customer tests and approves the software.

Only once customers are 100 per cent satisfied with the service is everything switched over with zero risk of data loss or downtime during the process.

“Customer data is replicated as it comes in; which means that every update or planned activity — from every individual, task, department or location — is instantly processed to provide a reliable, organisation-wide source of the truth; the here and now.” Said Jon Wood, OASES Head of Cloud & infrastructure.

Commsoft OASES: Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements. It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.

Read the full story on Aircraft IT Website

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 29

CASE STUDY: FL TECHNICS

Engineer Training and Monitoring Solution Project at FL Technics Liudas Jurkonis, Deputy CEO for Engineering, Design and Technical Training Department at FL Technics shares an innovative digital training and monitoring application

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 30

CASE STUDY: FL TECHNICS

I

’m pleased for the opportunity in this article to share with Aircraft IT readers, some information about the IT-based training management solutions developed at FL Technics. Before tackling the main subject, we’ll take a look at FL Technics itself and I’ll introduce myself. My role involves leading three organizations within FL Technics, those being: Technical Training (Part 147), Engineering Solutions (Part M), and Design (Part 21J). This article is mainly about technical training but with my involvement in engineering, in design and my teams from Base Maintenance and Line Maintenance, our training includes a good balance between theory and practical applications which we believe creates a great deal of added value. Also, I am a fan of and proponent for continuous process improvement and for digitalization. From that point of view, I’m always pleased to be part of process improvement initiatives and thinking of how we could digitalize the services offered by FL Technics.

FL TECHNICS

To share some facts and figures about FL Technics (figure 1), I’m sure that readers will be aware of the brand and some of these facts about it but I hope it will be informative to have them all brought together in one place.

FL Technics: Facts & figures in 1 slide

Figure 1

FL Technics is a one-stop-shop and global MRO business with a more than twenty years track record. Although a Lithuanian business, there are also hangars in the United Kingdom, in China and in Indonesia as well as a huge network of Line Maintenance support facilities around the world. There are more than 1,200 professional partners working in the business world-wide, a depth of competence that really complements and offers huge synergy for FL Technics’ service package. As well as the certificates for which I have responsibility (see

above), Part 147, Part M, Part 21J, the core business activity is about Base and Line Maintenance and is covered by FL Technics’ Part 145 certificate. The business does not only have EASA and FAA related certifications but we are also proud to have local approvals in Aruba, Bermuda, Indonesia, Russia, Thailand and many other jurisdictions.

Furthermore, it’s worth mentioning that our quality management system is also under constant development and, today, FL Technics has ISO 9000 for general quality management plus we are focusing on the quality management system within the environment field for which the business is ISO 14000 certified. If readers wish to learn more about that quality management system, please feel free to contact me but, to sum it up, FL Technics as a one-stop-shop solution can help with Base and Line Maintenance. There is also a huge team devoted to Engine, APU and landing gear management solutions, parts and materials trading as well as full aircraft engineering and design plus technical training.

“FL Technics is a one-stop-shop and global MRO business with a more than twenty years track record.

Although a Lithuanian business, there are also hangars in the United Kingdom, in China and in Indonesia as well as a huge network of Line Maintenance support facilities…”

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 31

CASE STUDY: FL TECHNICS

PART 147 TRAINING MARKET – KEY TRENDS

Now, with the context established, let’s look at the topic for this article: technical training market trends that can be observed today (figure 2). Naturally, with the COVID situation at the time of writing, there has been a drop in training volumes.

However, it is likely that everyone in the aviation sector understands that technical training remains a must, the need for which will recover and probably recover soon.

Part 147 training market: Key trends observed 1 • General drop in training volumes due to Covid-19 pandemic

2 • Technical training remains a must, and the need for it is due to recover

The training format is and will be moving from physical 3 • classrooms to virtual world

4

Training management process is getting increasingly sophisticated.

However, only a small part of companies have outgrown Excel, which tends to result in CAA deviations identified

Need for a Corporate Training Ecosystem to

to the management of technical training. This can result in deviations, quality issues and other problems. Having that in mind, as long as five years ago FL Technics started to develop a training eco-system which could move to the digital world but would also help organizations, including FL Technics itself, to manage training processes in a more effective way. The question is, how can that be done?

It is managed using a combination of two systems: www.147training.com which is an online training platform; and a system called DESK, an internal training management platform.

FLT Training Ecosystem in a nutshell

• effectively respond to global training virtualization trends • efficiently streamline training processes and manage the training scope • continuously ensure staff qualification and certification in a resource-saving way

Figure 2

That being said, those who are in the business see that training formats will, in future, have to move from physical classrooms to the virtual world. At the same time, the training management process is getting increasingly sophisticated and more complex. However, the organizations that make up the aviation industry do not always manage to keep up with how complex those processes are becoming with only a small number of organizations having outgrown Excel when it comes

“… as long as five years ago FL Technics started to develop a training eco-system which could move to the digital world but would also help organizations, including FL Technics itself, to manage training processes in a more effective way.”

Figure 3

The two systems have good synergies and effective interfaces between them which makes it much easier to manage FL Technics’ internal training processes but also to help the business’s clients to handle their own training processes.

Let’s consider both of these systems in greater detail.

www.147training.com

This is a remote online training platform offering EASA Part-147 compliant aircraft maintenance courses for online completion. These mainly pre-recorded specialized training programs cover topics such as aviation legislation, safety management, human factors and more. Check out the website to discover the range and variety of courses and how they are packaged to offer the aviation industry the comfort of being assured that training has been properly delivered.

One of the nice things about the online training is that it incorporates some key functionalities (figure 4.1) which we can go through.

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 32

CASE STUDY: FL TECHNICS

www.147training.com: Key functionality

www.147training.com: Key functionality Training Courses

Online Training for Individuals

Asynchronous Instructor-Led Courses (Online Training)

Self-Registration

•

Based on EASA-compliant Programs

Personal Profile

•

Watched in 115 Countries Already

E-cart Shopping

•

Video-Based & Interactive

Training History

•

Assessments & Test

Certification Tracking and Management

•

Cross-platform Access (PC, Tablet, Mobile)

Email Notifications on Course Expiry

Synchronous Instructor-Led Courses (Virtual Training) • •

taken via a teleconference application based on EASA-compliant Programs

Figure 4.1

As already mentioned, there are two types of training covered: online training and virtual training. All training programs are fully EASA compliant, thoroughly supervised by FL Technics’ training managers and the quality management systems, plus they are now used in more than one hundred countries. The courses are video based and highly interactive; they include the assessments and tests which makes them very comprehensive, and not at all superficial, courses into which students can really immerse themselves.

During the pandemic, FL Technics has moved beyond internal training and tried to serve customers with virtual courses as well. We’re very proud that the team has improved the system and attained all of the approvals to make FL Technics’ training virtual (figure 4.2). There are now virtual training programs delivered over teleconferencing platforms which are, again, fully compliant with current EASA requirements.

Figure 4.2

the online training is available both for individual and for corporate clients; it is also very easy to use as the software registration functionalities include all the personal profile of what each student has undertaken and passed, with their training history and all of the email notifications of the courses. All in all, this is a very user-friendly account management.

The second part is aimed at corporate clients and corporate accounts (figure 4.3).

www.147training.com: Key functionality

Online Training for Corporate Needs Corporate Profile Personal Profiles for Employees Importing & Managing Employee List Compiling Groups of Learners

Sharing Courses to Individual Learners or Groups Assigning Courses by Individual Emails or Printed eticket (email-free Login) Tracking Learner Progress and Sending Reminders Corporate Storage and Management of Certificates

“… the software registration functionalities include all the personal profile of what each student has undertaken and passed, with their training history and all of the email notifications of the courses.”

Figure 4.3

The reason for developing this part of the system is that we have seen that companies would like to manage the whole pool of their aviation specialists, to manage the whole process with the individual needs of the aero-engineering team and compile the various training needs into one place. The corporate account holder can allocate the courses for individuals, assign them according to their individual needs and manage them effectively.

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 33

CASE STUDY: FL TECHNICS

“… the system enables users to plan, schedule, run and analyze training courses. For those who are responsible within their organization for this area of activity, this is an ideal tool to have or to consider.”

In brief, the system enables users to plan, schedule, run and analyze training courses. For those who are responsible within their organization for this area of activity, this is an ideal tool to have or to consider. It also enables users to train, measure performance and ensure that the certification process is being managed properly; to track deadlines and not to miss them plus to have an upfront process behind that. Furthermore, it enables users to track and control continuous authorizations as well as carry out evaluations of the performance of the technical instructors. Everything is managed in one system.

In figure 5, you can see some of the screen shots from the system showing the pre-program reports that it produces: training by Status, training by priorities and so on.

This, in a nutshell is what the online training platform looks like. The important and interesting aspect of this is how the online platform integrates with the internal management training platform. First let’s have a look at what this system is all about (figure 5).

www.147training.com Integration with DESK

DESK – Part 147 training management system overview

Again, let’s have a look at a couple of the key functionalities that are of the greatest interest (figure 6.1). First is the organizational process itself.

DESK: Key functionality

DESK - FLT Internal Training Management Platform

Courses Timeline in Sync with the Competent Authority

allowing to: 



www.147training.com

DESK

 

Training: Organizational Process

Plan, schedule, run & analyze training courses

EASA-Compliant Training Programs Management

Training Courses Catalogue

Train, measure performance & ensure certification of staff

EASA-Compliant Training Paperwork Generation & Maintenance

Track, control continuous authorization & evaluate performance of technical instructors

Training Facilities Compliance with EASA Requirements Training Attendance Management Certificates Generation & Tracking

Training-Related Commerce Management

Figure 6.1 Figure 5

There are functions implemented such as content timeline management which is synchronized with the competent authority: the competent authorities can plug AIRCRAFT IT MRO • JULY-AUGUST 2021 • 34

CASE STUDY: FL TECHNICS

“With this tool it is also possible to track attendance, generate certificates, track the generation of certificates and really manage the whole process through a couple of pre-programmed reports and dashboards.” themselves in to manage FL Technics’ compliance with EASA rules. In this way, we believe that we have not only effective supervision from the relevant authorities but we are also constantly in contact with them. So, it monitors and reports on management of the EASA compliant training programs but it also has the full catalog of training provided by FL Technics or, if this is managed by or on behalf of the client, then that client can see what their team is currently being trained on or what they are planned to be trained on. With this tool it is also possible to track attendance, generate certificates, track the generation of certificates and really manage the whole process through a couple of preprogrammed reports and dashboards.

Reports and Analytics (figure 6.2) is a second tool that is very useful. It has the cross-cutting data analysis and reporting, good user-friendly dashboards and graphics which are not too busy or overcrowded but really simple to view and to read. There are email notifications and notifications to mobile devices embedded, which make it practical and easy to use for training managers who are responsible for the supervision of that training management process.

DESK: Key functionality Reports & Analytics Cross-Cutting Data Analysis & Reporting

We also thought it would be very useful to ensure, for continuous growth and development, to have a built-in system to facilitate feedback from students, instructors and customers which in turn helps FL Technics to grow and develop the system.

Authorization and certification of internal staff (figure 6.3) is another function for the internal process for the organization. It helps the quality managers who are training staff to observe the process of licensing, qualification and training requirements; monitor the continuous training needs; monitor the life-cycle of training and assign relevant courses to employees.

DESK: Key functionality

Dashboards & Graphic Reports

Authorization & Certification of Internal Staff

Automated Report Scheduling Email Delivery of Reports

Observation of Licensing, Qualification & Training Requirements

Feedback From Students/ Instructors/Customers

Monitoring Continuous Training Needs

Error Tracking & Management

Certification Lifecycle Management Assigning Relevant Courses to Employees

Figure 6.2

Figure 6.3

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 35

CASE STUDY: FL TECHNICS

This functionality includes the monthly training statistics and it has the evaluations so that management can see online whether a course has yet completed and the feedback from students as well as grow, develop and monitor the training management program.

If the two systems, DESK and www.147training.com, are combined, it is possible to identify the synergies in the systems, the flexibility and the ability to customize the systems (figure 7).

DESK & www.147training.com Flexibility & Customizability

Again, some useful dashboards and analytics are already built-in which FL Technics makes good use of every day. The functionality of scope management for technical instructors (figure 6.4) is one of those daily use features integrated with the screens and monitors that FL Technics has in every training class which allows the business to see where instructors are and which courses they are leading, which enables users to feel part of the global organization not just a local or regional training management school but that they’re actually impacting the whole global aviation community.

DESK: Key functionality

Technical Instructors’ Scope Management Real-time Monitoring of Instructors’ Training Engagement & Geo-distribution of Courses Scope of Authorization

Figure 7

The plan is not only to have the system for FL Technics’ internal needs but it’s also something with which we can help external organizations to manage their training needs on an outsource basis. That is possible because the system is able to be tailored for a company’s specific training needs, can be branded for a specific organization so that it feels like that organization’s tool and not something from FL Technics and it could be used on and/or integrated with a variety of platforms or with a full outsourcing capability giving the training management process to outsourcing partners FL Technics. In the current environment with cost saving and effective management of key importance, the combination of those two tools, the digital virtual platform which is fully integrated in the training management process, gives huge value added; not only from a cost-saving perspective but also because of the flexibility of the tool itself.

Training Experience Monthly Training Statistics Feedback-Based Evaluation Monitoring of Continuous Training Needs

Figure 6.4

SUMMARY

To summarize what I have tried to express and convey in the article, there are some key take-aways to understand (Figure 8).

It is now generally accepted and agreed that training will largely go virtual and digital, and even if we see that the regulatory environment is following the trend, we need to be a couple of streps ahead which is what this training application has achieved. Even with the COVID impact and even with current training needs being

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 36

CASE STUDY: FL TECHNICS

on a smaller scale, we can expect to see a huge demand growth currently with the expiries of certificates and licenses. Nevertheless, whether in a pandemic or in normal conditions, the cost effectiveness and integrated IT solutions to manage ever-increasing training scopes and complexity is something that every organization will have to consider. Outsourcing is always an option to include in any considerations.

Training world going virtual Need for a cost-effective IT solution to manage ever-increasing training scopes

Demand for training not to fade away Need for a training management outsourcing option

www.147training.com & DESK Figure 8

That is what this article has been about; managing the virtualization of training needs and the platform that we have built in FL Technics. I hope that it proves useful for readers.

LIUDAS JURKONIS

With a Bachelor’s Degree in Finance (Economics) as well as Master’s Degree in International Relations and Political science at Vilnius University and having more than 15 years’ experience within the professional services industry (Ernst & Young) Liudas now focuses on business development and process improvement aspects, as well as identification of potential areas for cooperation with partners that could lead to growth of joint business opportunities.

FL TECHNICS

FL Technics is the largest aircraft Maintenance and Repair Organisation (MRO) in the Baltic States, as well as one of the largest MRO companies in Eastern Europe and CIS countries. The company acts as one-stop-shop maintenance solution provider for Commercial and Business aviation, serving a wide range of customers from CIS, EU, Middle East, and Asia.

FL Technics provides services through two Base Maintenance facilities in Lithuania and Ukraine, as well as remote Line Stations, spread across EU and CIS countries.

INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

WHAT’S IN THE OPERATIONS ISSUE? CASE STUDY: Saving fuel, reducing emissions and a culture of improvement at SpiceJet SpiceJet outlines how it managed to achieve cost reduction within a few months after implementing a Fuel Efficiency program, and how airlines can emerge stronger after the COVID crisis, preserve cash and increase profitability and competitiveness.

WHITE PAPER: The foundation for collaborative ATM and TBO Introducing a new flight plan format and flight planning process that supports collaborative decision making before and during the flight.

It is the foundation for Trajectory Based Operation but what this will mean for operators?

Click here to read AIRCRAFT IT MRO • JULY-AUGUST 2021 • 37

CASE STUDY: Canadian North goes digital for documents Merging two airlines, their fleets, route networks and all their departments created the perfect opportunity for Canadian North to bring all manuals together under the auspices of a single and digital system with significant efficiency gains and cost savings.

WHITE PAPER: Digital Day of Operations Challenging times call for innovative and integrated solutions. Sita FOR AIRCRAFT’s Digital Day of Operation portfolio leverages the latest digital technologies into a single support capability.

Plus News and Operations Software Directory

AIRCRAFT IT Operations

AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: GAMIT

Ian Davies offers us an insight into the customer focused ethos that is at the heart of Gamit Limited’s enduring success Ian Davies has been challenging the norms and embracing technology in the pursuit of efficiency and customer service during 30 years’ experience in the aviation industry. Having worked in Commercial, Military, Private and VVIP operations in Europe and the Middle East, Ian Maintains a UK CAA AMEL with an abundance of Boeing and Airbus types. Often found talking about the dos and don’ts of maintenance planning and maintenance programs.

Aircraft IT: Your name, your job title and the name of the business?

Ian Davies: Ian Davies, General Manager — Gamit Limited Aircraft IT: How did Gamit get started?

ID: The business started in 1990 based at London Stansted Airport, UK, providing support in two key areas; aircraft parts support and engineering project management.

Aircraft IT: What is the guiding business principle that drives the business?

ID: Commercial and private aircraft operations are ever more financially sensitive. Gamit’s ability to provide innovative solutions that offer true savings with excellent customer service are at the core of our principal objectives.

Aircraft IT: What has the greatest business achievement been to date, and why?

ID: The greatest business achievement for Gamit has been building and the continual development of ROAM and its environment. Building the industry’s first enterprise level intelligent document management solution, taking paper to digital to audit ready, has proved a great achievement for the Gamit team.

Aircraft IT: What have been your disappointments and what have you learned from them?

ID: Gamit has been digitalizing aircraft records since 1998. Those days were before the .PDF file format became mainstream and stable as it is today; therefore, we had to rely on jpeg and .txt files.

Additionally, the internet platform for delivery was vastly different to what it is today, therefore we could only deliver digitalized records to clients on

“Building the industry’s first enterprise level intelligent document management solution, taking paper to digital to audit ready, has proved a great achievement for the Gamit team.”

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 38

AIRCRAFT MRO: VENDOR JOB CARD

DVD. The disappointment was the progression to online wasn’t fast enough. We have learnt from this: today, we are committed to using the most advanced technology and always keeping an eye on the next big leap. ROAM uses the newest and most capable software backend; this is what defines it as being intuitively easy to use and exceptionally fast at accomplishing the goal.

Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers?

ID: Gamit is aimed at supporting aircraft operators and MROs in achieving their goals of delivering an efficient and reliable organization through their various business operations.

Aircraft IT: What will be the next big thing in maintenance Aviation IT? ID: Renewable energy propulsion systems. For the last 100 years aircraft have been built upon the same

“Renewable energy will change the mindset of everything: due to weight and range requirements, an entire mindset change will be needed. R&D and manufacturing must adapt…” foundations on which they started; fossil fueled systems. Renewable energy will change the mindset of everything: due to weight and range requirements, an entire mindset change will be needed. R&D and manufacturing must adapt, so must the technology that serves those new age vehicles. Connectivity of the aircraft directly to ERP systems for all stake holders be it, pilot, line maintenance engineer, engineering planning team, asset management team, Vice President, asset owner or NAA, this level of connectivity should be the industry target.

Aircraft IT: What do you want your customers to say about Gamit ID: Our customers are telling us what we want to hear already. Our objective is to ensure all future and current clients continue with the same enthusiastic sentiments; outstanding solutions and outstanding level of service from the whole team at Gamit. My task is to ensure this continues.

Aircraft IT: Ian Davies, thank you for your time.

KEEP UP WITH MRO IT DEVELOPMENTS

SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS AIRCRAFT IT MRO • JULY-AUGUST 2021 • 39

WHITE PAPER: ICF

IT systems adoption Part 3 Allan Bachan, VP, Managing Director, MRO Operations, ICF considers the rate of technology adoption through Covid-19 and how to optimize IT systems adoption AIRCRAFT IT MRO • JULY-AUGUST 2021 • 40

WHITE PAPER: ICF

I

n parts 1 and 2 we covered discovering how well processes in the business are IT enabled as well as the Adoption Study and EPC support. In this final part we’ll look in detail at the seven key questions outlined previously with suggestions as to how users might be able to deal with each one. Then finally, we’ll summarize the Adoption Study and its potential to help users match software to functions, processes and tasks as well making full use of the IT assets already in the business.

Drilling a little further into the seven questions outlined in part 2, let’s start with, how do you populate an EPC (Enterprise Process Center) with processes and software objects? In figure 15, there are some quick examples.

1 Creating the processes catalog and software objects inventory 1. Use the intelligent document parser

4. Create manually

2./3. Import from Visio or Excel

3. Import data files

1. Parse existing text documents in Word or PDF to immediately create process diagrams 2. Import processes from existing Visio diagrams or Excel tables. Import software object lists from Excel 3. Import files and complete databases from CSV, Excel or common database management tools 4. Create all objects manually

Figure 15

The first thing is to parse existing tech documents, that might be in Word or PDF, to quickly create process diagrams. This can be done using the intelligent document parser where it can easily read tech-based documents which, in the maintenance context, might be the GPM (General Procedures Manual), the

Quality Control Manual, the MPM (Maintenance Planning Manual) the TPM (Technical Procedures Manual) or whatever it’s called in your organization, and then, using the intelligent document parser, you can map what the document looks like and interpret that as a process diagram. What can be seen in figure 15 is, number 1 becomes number 4 automatically in mere seconds; reading a text document which comes straight from the Word or PDF original.

Secondly, you can import processes from existing Visio diagrams or Excel tables.

So, for example, if you have a list of all the screens that exist in the business, that can be put into Excel along with tables as well as all the configuration parameters and so on: profiles, attributes and settings can be imported very quickly and very easily which, in turn, facilitates you being able to do the mapping. Or, if you have your processes in Visio, there might still not be the level of detail that we’ve covered in the context of mapping, but you may have tasks and block diagrams and decision boxes, and you can import those. You will also see in figure 15 that the BPMN (Business Process Modeling Notation) standard can also be imported so that, if you are managing your processes in a BPMN compliant tool, it will also be a lot easier.

The third opportunity is to import complete databases from Excel or database management tools and, of course, there are several different ways to achieve that.

As part of the implementation, ICF would look at your databases and, if it’s easier to connect with those databases and import the information using SQL Server Management Studio or DbVisualizer or the database management tools, we can do that as well.

And last but not least, we can create this manually. At ICF, we encourage creating manually as a manufacturing implementation because, to be honest, if you follow this methodology of how you are building the process and mapping it to the software, it becomes a learning process and opportunity for knowledge transfer… learning how to use the software in doing your job. It really is advantageous bringing this in and incrementally over the period of designing your ‘to-be’ solution: staff are actually learning the tool.

Once you have it in, then what you want to do is see how well those processes are performing: so, now we’ll get into building measurements and actually measuring how you’re doing (figure 16).

“… you can import processes from existing Visio diagrams or Excel tables. So, for example, if you have a list of all the screens that exist in the business, that can be put into Excel along with tables as well as all the configuration parameters…”

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 41

WHITE PAPER: ICF

2 Processes performance 1.Dashboard

2. Processes list

task performances in figure 16 are the ones that are performing well, in green, or middle of the road performance in yellow, and the red ones are not doing well — a typical traffic light signal.

Next, we should ask how well are you using available systems and technology and how enabled are your processes from a technology standpoint? (Figure 17).

3. By role

3 Technology enablement 1.Critical and high-risk tasks

4. By task

Critical path

2. Perf. Measure = technology

3. Software [assets] to tasks

1. Dashboards are available to quickly view which process groups are performing well 2. Detailed process lists can be viewed, filtered and sorted 3. Each user and organizational role can view the performance of tasks for which they are responsible 4. Tasks performance are also viewed in maps

Figure 16

Dashboards are available to quickly view which process groups are performing well plus detailed process lists can be viewed and sorted. Each user can look at how their role is performing and this can be used for testing or for daily management in terms of how well these are performing. What is also good about these measures is that it is possible to connect them with the system directly and, if you have timings, then again that can feed this data. So, if the screen is supposed to refresh itself every three seconds, for example, but it’s actually taking ten seconds, then that would be flagged. It’s possible to connect these measures directly to the system for the tasks and, as users interact with these tasks using the system objects, then the system can be logging that information and reporting how it’s performing.

This can also be by task performance which can be reviewed in the maps. The

“The first thing to do is to check high-risk tasks rather than looking at thousands of tasks: you want to identify the ones that matter — the important few versus the trivial many. ”

4. Manual vs automated tasks

5. Capability mappings

6. Assets options / dependencies

Figure 17

The first thing to do is to check high-risk tasks rather than looking at thousands of tasks: you want to identify the ones that matter — the important few versus the trivial many. It’s important to be able to flag those. If you don’t, that’s OK but we recommend that you should start performance measures around technology as the enabler of business tasks using the red, yellow, green traffic light signals.

Number 3 in figure 17 addresses the matter of software assets mapped to tasks.

If you don’t have software mapped to tasks and you don’t have dependencies for the software options that you’re using, then it will be flagged by color to tell you whether these are enabled or the configuration options have been used or not. Of course, these are onscreen displays but you can have reports that you can extract as well once all of the data is in the system. At the bottom of the figure there are quick clicks, manual vs automated tasks, in the one that’s green you can see a little cog to indicate that the task is automated so that the system is generating the workflow. For the ones that are yellow, it is the user who is doing the transaction, pulling up the screen while the ones that are red are purely manual or do not have any software object that’s associated with them as far as tasks are concerned.

Capability mappings can be pulled to show where and how software is used; the size of the bubble indicates how often that software object is mapped to tasks, if it’s used very frequently, whether it impacts several things across the process groupings and that also tells you the level of importance. The 80/20 rule can be

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 42

WHITE PAPER: ICF

used here to identify the items that will have a bigger impact and to be able to manage these improvements in the future.

How well do users know processes, systems and procedures and how easy is it for them to navigate and be able to do their tasks? (Figure 18).

“Readers will know that aircraft maintenance or MRO is a very regulated space; so, you need to be sure that you’re compliant with policies, rules and regulations as they change.”

Tasks by staff role

1. Users can view tasks on a mobile device 2. Then launch the respective processes OR 3. Step by step procedures - using the software - for each of their tasks

3.Step by step procedures

1. Tasks by staff role

2. Parent processes

3 User knowledge; standardization and accessibility

Can link directly to software screens with single sign-on

Figure 18

Users can view tasks on a mobile device or any device to see all the tasks they have to perform and, once they click on it or touch it on the screen, they can get to what parent process it belongs to and a step-by-step procedure that shows screenshots of what needs to be done. Then, touching the screenshot, the application can be launched directly. So, if I’m using any software system, I can simply execute that task very easily as a user by interrogating my daily tasks.

Step-by-step procedures will allow me to navigate directly to the user content

“All of this would result in ownership that can be assigned and owners having different objects that they can own; they can own software objects, they can own tasks, they can own processes for the areas that they are managing; and each owner or each object will have a review and revision schedule.”

and then, from the user content, I can follow. This is a huge advantage when it comes to several end users and being able to standardize the way people do things; and, of course, all of this content will be on a continuous revision cycle.

If someone has an issue with the content that they’re viewing, perhaps it’s not working or not working fast enough, they can log an item and collaborate in order to get that resolved. People are using it, realizing things that go on with it and want to start to improve it. The question is, how well are you managing improvements to processes? If there is a helpdesk then it should have an ‘issues log’ to identify where work needs to be improved and who needs to be trained. But how good would it be if all this was live and you had a more structured or diligent way of doing it?

5 Improvements to processes Review cycles ( can set dates and times or recurring review periods)

RACI Ownership (Owners prompted to do reviews)

Collaboration and feedback (in real time)

Figure 19

All of this would result in ownership that can be assigned and owners having different objects that they can own; they can own software objects, they can

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 43

WHITE PAPER: ICF

own tasks, they can own processes for the areas that they are managing; and each owner or each object will have a review and revision schedule. Review schedules can be set for every three months, every six months or whatever frequency is considered suitable, as in the example in figure 19, or specific review dates can be set for the future. Each owner will receive an email reminder that they have these things to review by whatever date has been set. Then they will have to go through the processes, the tasks or the software objects for which they’re responsible. And, as they do that review, then they can feedback using the collaboration tool in real time to say, ‘I want to raise a discussion, an improvement request, an incident or pose a question’ (bottom right in figure 19).

Those items can be raised immediately for a QR (Quality Review) to the people who have to make the revisions of the items and/or resolve them. This is all in real time, so you have review cycles, ownership and real-time collaboration with anyone who is responsible for doing this.

Readers will know that aircraft maintenance or MRO is a very regulated space; so, you need to be sure that you’re compliant with policies, rules and regulations as they change. Just as there are linkages of the software assets to the tasks and processes, we must also link policies and rules which can be FARs (Federal Aviation Regulations), Airworthiness Notices, Advisory Circulars or any sort of information that govern the way that things are done (figure 20).

priority because of the risks that have been assigned to them. This is very similar to the review cycle (see above) so can be setup in a similar manner.

How do you stay up-to-date with revisions, changes and updates? Again, we can consider an impact analysis (figure 21) for which, if you have implemented all of the foregoing, you will know all of the dependencies which includes rules and it includes software which also includes, of course, tasks that you may do and processes that you may have plus revisions you may be making to those processes.

7 Staying up-to-date 1. Impacts analysis (all dependencies for a change)

2. Planning Gantt (create an update schedule)

3. Maturity evolution (manage iterations until complete)

6 Compliance Risk matrix

Rule changes impacts analysis

Figure 21

And then, if you know what they are, you can set up a planning calendar for doing those things. There will be owners for the items on that calendar and each owner can now know when they have to do something because something has changed. The maturity evolution can be tracked; so, for the example in figure 21, Risk report

33

Figure 20

Similarly, users can do impact studies and can assign a matrix of risks, items that carry a higher risk as a result of the rules and then, when the rules change, can do an impact analysis across every object, which may be tasks or processes.

They’ll then get a risk report to say which ones should be addressed as a high

“…aircraft maintenance or MRO is a very regulated space; so, you need to be sure that you’re compliant with policies, rules and regulations as they change. Just as there are linkages of the software assets to the tasks and processes, we must also link policies and rules”

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 44

WHITE PAPER: ICF

it’s level 1, level 2, level 3; different levels, and those levels can record different priorities for changes that have to be done. For Maturity evolution, the system has to be updated first and then documentation, data, training. The ownership structure, the schedule, the impact, the risk… are all managed within the tool itself as part of the continuous improvement cycle.

CONCLUSION

To summarize, an Adoption Study gives a good snapshot very quickly of how well your business is enabled for technology. Also, it defines paths to improvement which, of course, is how you will address this moving forward. It will help to see areas of weakness or strength and includes how you are performing because the processes are documented as are all your departmental functions; the performance of your business processes, the level of IT enablement and automation, any gaps with regard to value added or high-risk tasks at a true level of detail needed to formulate a strategy and plan which you can manage within here. Your entire governance cycle of that improvement is also built within the tool. You can prioritize by the level of worth and magnitude to remedy using the chart to determine the volume of work that you have to do for those changes.

ALLAN BACHAN

Allan is a Vice President at ICF with 32 years of industry experience as an Aviation M&E, MRO and Supply Chain solutions and systems domain expert.

He is responsible for ICF’s MRO Operations and IT practice and he manages the Aircraft Commerce Consulting relationship with ICF. His experience includes managing application design, development, and full cycle implementation – from selection to go-live – for strategic clients in the MRO industry using different commercially available MRO IT products. In his career, Allan has fulfilled the following leadership roles: MRO IT practice and technical lead; MRO systems Product Principal; M&E and MRO Solutions Director and Manager of Technical Records, Maintenance Planning and Production Control.

ICF

ICF is a global consulting services company with more than 5,500 specialized experts, who are not typical consultants. They combine unmatched expertise with cutting-edge engagement capabilities to help clients solve their most complex challenges, navigate change and shape the future.

INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

WHAT’S IN THE OPERATIONS ISSUE? CASE STUDY: Saving fuel, reducing emissions and a culture of improvement at SpiceJet SpiceJet outlines how it managed to achieve cost reduction within a few months after implementing a Fuel Efficiency program, and how airlines can emerge stronger after the COVID crisis, preserve cash and increase profitability and competitiveness.

WHITE PAPER: The foundation for collaborative ATM and TBO Introducing a new flight plan format and flight planning process that supports collaborative decision making before and during the flight.

It is the foundation for Trajectory Based Operation but what this will mean for operators?

Click here to read AIRCRAFT IT MRO • JULY-AUGUST 2021 • 45

CASE STUDY: Canadian North goes digital for documents Merging two airlines, their fleets, route networks and all their departments created the perfect opportunity for Canadian North to bring all manuals together under the auspices of a single and digital system with significant efficiency gains and cost savings.

WHITE PAPER: Digital Day of Operations Challenging times call for innovative and integrated solutions. Sita FOR AIRCRAFT’s Digital Day of Operation portfolio leverages the latest digital technologies into a single support capability.

Plus News and Operations Software Directory

AIRCRAFT IT Operations

AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: COMPLY365

Tom Samuel offers us an insight into the innovative and customer-focused ethos that is at the heart of Comply365’s enduring success Tom Samuel has spent all of his career in aviation software and, since 2015, has led Comply365 through significant product innovation, operational maturity, and business growth. He believes in great teams who deliver unique solutions to critical market problems and has positioned Comply365 to continuously innovate in the operational document management space. Tom holds a Ph.D. in Industrial Engineering from Texas A&M University with a focus on Applied Statistics. He also holds an M.S. in Industrial Engineering from Kansas State University.

Aircraft IT: Your name, your job, and the name of the business?

Tom Samuel: Tom Samuel, CEO, Comply365 Aircraft IT: How did Comply365 get started?

TS: The business had its start delivering digital documents in the aviation industry. Just after the iPad came out in 2010, the aviation industry went through a significant transition from distributing flight operations manuals in physical pilot flight bags to delivering them in digital form. Comply365 worked with several US carriers and the FAA to build and deliver one of the industry’s first electronic flight bag solutions.

Aircraft IT: What is the guiding business principle that drives the business?

TS: We are continuously leveraging the latest technology to make our customers’ lives easier. It

requires us to be disruptive in our thinking, and willing to always be open to the possibility that the way business will be done in the future is very different than the way business is currently done.

“…the aviation industry went through a significant transition from distributing flight operations manuals in physical pilot flight bags to delivering them in digital form. Comply365 worked with several US carriers and the FAA to build and deliver one of the industry’s first electronic flight bag solutions.”

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 46

AIRCRAFT MRO: VENDOR JOB CARD

Aircraft IT: What has the greatest business achievement been to date, and why?

TS: We are fortunate to have had the opportunity to participate in multiple industry technology transformations. Back in 2011-2013, we played a role in the aviation industry’s move to the electronic flight bag. Since 2018, we’ve been involved in supporting individual airlines in their move to consolidate disparate systems used to create, manage, deliver and track compliance of operational content by building and delivering a document management platform (ProAuthor).

and targeted content to their mechanics.

Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers?

TS: We provide a content management platform for airlines to effectively manage operational content including aircraft maintenance manuals from all OEMs, work cards, service bulletins, and airworthiness directives, and deliver personalized

Aircraft IT: What will be the next big thing in maintenance Aviation IT? TS: In the area of document management, we believe airlines will look to streamline and consolidate the multiple document management workstreams that exist today. The goal will be to increase operational safety and to reduce aircraft out-of-service times. We want to ensure mechanics

“We provide a content management platform for airlines to effectively manage operational content including aircraft maintenance manuals from all OEMs, work cards, service bulletins, and airworthiness directives, and deliver personalized and targeted content to their mechanics.” have the correct work instructions available on their mobile devices to do their jobs safely and efficiently.

Aircraft IT: What do you want your customers to say about Comply365?

TS: That we are innovative, that we listen to our customers, that we build high-value solutions.

Aircraft IT: Tom, thank you for your time.

KEEP UP WITH MRO IT DEVELOPMENTS

SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS AIRCRAFT IT MRO • JULY-AUGUST 2021 • 47

WHITE PAPER: APSYS

Sustaining aviation after recovery — part 2 Gesine Varfis, Marketing Manager APSYS and Gabriel Godfrey, Product Owner — Sustainable Aircraft, APSYS explain why the aviation recovery will be digital — sustainable and green

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 48

WHITE PAPER: APSYS

I

n part one, we looked at the challenges that commercial aviation faces today and will still face after the pandemic has passed; how different parts of commercial aviation might be differently affected and a first look into the future for the sector. In this part, we’ll look further into the future and, in particular, at some new ways of working that are already in play or that could be introduced in the years ahead. We’ll look at how the sector can play its part in dealing with climate change.

STATUS, IDEAS AND APPROACHES

Aerospace and Aviation have a long track record in sustainability. British Airways, KLM and Lufthansa have been publishing corporate sustainability reports since the 1990s. At the same time aerospace manufacturers have been designing increasingly fuel-efficient aircraft. According to ATAG (Air Transport Action Group) today’s jet aircraft are well over 80% more fuel efficient per seat kilometer compared to the 1960s, and the new Airbus A350 and A220, Boeing 787, ATR-600 and Embraer E2 aircraft use less than 3 liters of jet fuel per 100 passenger kilometers. This matches the efficiency of most modern compact cars.

In parallel, significant efforts have been made to decrease the consumption of fossil fuels in ground handling and aircraft operations. Paperless operations from

e-ticketing (2009), IATA Guidance Material for Paperless Aircraft Operations in Technical Operations (2017) and other digital initiatives have been launched. ATM optimization projects such as SESAR (Single European Sky ATM Research) are making taxi-out times more predictable and efficient, allow the reduction of holding patterns, vectoring in terminal airspace upon arrival and optimizing trajectories through the use of i4D, among other technologies.

Despite these efforts and achievements, traffic growth has off-set all of these savings, making it clear that any path to net-zero-emissions requires radical technical and operational changes and innovations. Such drastic evolutions are only possible if they are driven by stimuli and enablers.

During the 1973 Middle-Eastern oil crisis fuel became one of the top cost drivers.

The prediction was that fuel would become more and more expensive, making fuel-efficient aircraft, fuel efficient operations and fuel hedging vital competitive advantages. Investments into aircraft R&D ramped up and led to the spectacular improvements listed above. Later, in 2004, IATA launched its fuel efficiency program in response to the further rising price of fuel, supporting airlines to increase their fuel efficiency and reduce CO2 emissions. Weight reduction programs and alternative fuels have gained traction ever since. Finally, governments have been driving old aircraft out by laws or regulations, or enforcing carbon off-setting programs onto airlines.

INTERACTIVE Click here for full product details

S O L U T I O N S . C O N S U LT I N G . E X P E R T S . D ATA S C I E N T I S T S

Sustainable Excellence counts

Inspired by sustainable mobility

AN AIRBUS COMPANY

www.apsys-airbus.com contact@apsys-airbus.com

Apsys-03.20-220x68mm-V1.indd 1

co-creating sustainable breakthroughs: ࢝ make sustainability your competitive advantage ࢝ ensure regulatory compliance ࢝ move digital ࢝ lead in sustainable excellence ࢝ make environmental risks manageable ࢝ engage in shaping a net-zero emissions future

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 49

19/04/2021 16:19

WHITE PAPER: APSYS

“For efficient tradeoff, the impacts – including environmental — of initiatives of all types and scope must be simulated, predicted and monitored throughout the whole aircraft lifecycle.”

Up until now the low hanging fruits have been identified and many carriers have harvested them. The continued improvement of existing initiatives and the deployment of new, radical solutions (figure 4) will only be effective if they are introduced with a cradle-to-cradle or circular approach. For efficient tradeoff, the impacts — including environmental — of initiatives of all types and scope must be simulated, predicted and monitored throughout the whole aircraft lifecycle including design, materials sourcing, factory of the future production, future airport and flight operations, all embedded into future mobility concepts, and hangar of the future maintenance — driven by condition-based maintenance, decommissioning and recycling.

Aerospace & Aviation moved a lot in the last years …. it requires a holistic approach high voltages

hybrid

H2

GHG

fuel cell

liquid cooling

ERP

waste

sustainable material use

engine wash predictive maintenance

Global Risk Management

hangar of the future

SAF bio fuels

human factor

factory of the future

airport of the future eTow eTaxi ejournals

The worldwide aviation industry consumes about 278 bn l of jet fuel annually - these good initiatives are not enough ! first test flight in 2008 on commercial flights

more autonomous aircraft

modern aircraft

A CDM MET CDM

ATM

free route airspace

future mobility

weigh reduction

(2013-2015)

(2016-2018)

8 bn l. per year

40 mio l in 2020 0.015% of total jet fuel IATA

2032 ICAO

ATAG

SAF

carbon neutral + 44 % TIX price

all fuel

emission trading

6.45 mio l. per year free route airspace

ETS

carbon offsetting

UTM UAM

fuel reduction

ICAO

noise

fuel reduction

0.29 mio l. per year

over 80% more fuel-efficient than those flown in the 1950s

supply chain

qualification

renewable energy use

sustainability

OPS safety cobotics

resource use reduction

paperless

operating weight reduction

Figure 4

distributed propulsion

environment

The green premiums concept introduced by Bill Gates as an enabler of achieving zero-emissions relates to the additional cost of choosing renewable energies or a clean technology over one that emits a greater amount of greenhouse gases. For jet aviation fuel, Gates estimates a 140 percent increase based on an average jet fuel price of $2.22 per gallon. If this materializes it will have a massive impact on travel behavior. Therefore, we need to find ways to make green premiums cheaper.

The worldwide aviation industry consumes about 278bn liters of jet fuel annually (figure 5). This is the amount of fuel to be reduced and/or compensated to achieve net-zero emission without taking future growth into account.

2011

MBSE / MBSA

recycling

engine condition health based maintenance monitoring optimization operational IT security maintenance planning

electric actuators

TODAY’S EFFORTS, ALTHOUGH HARD TO ACKNOWLEDGE, ARE NOT GOOD ENOUGH

SAF

new material & surface treatment

security

hazardous substances

electric propulsion

safety

storage maintenance OPS

batteries

This holistic cradle-to-cradle environmental traceability will rely on new tools and new ways of working, more data collection and analytics to enable business resilience as well as failure and disruption mitigation. Last but not least it will require joint efforts and a level of consensus over all ecosystems from business and stakeholders to society in general, governments and consumers.

domestic

FRAIST

€ 316,12 Res 4/11/20

now € 138.13

10 year € 71.76

Trees 1.61

20 year € 5.37

Figure 5

One of the most prominent actions to reduce carbon emissions is the use of Sustainable Aviation Fuels (SAF). The first test flight with SAF was in 2008 and the first commercial flight in 2011. However, SAF represented just 0.015 percent of total fuel consumed by the industry in 2020, while ICAO has predicted that 8bn liters of fuel per year can be produced in a bio-environmental manner by 2032. This is a drop of water on a hot stone.

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 50

WHITE PAPER: APSYS

One of the other important actions taken are off-setting programs like CORSIA. However, as customer focus on CO2 has steadily and constantly increased, airlines have initiated their own programs for offsetting CO2 emissions. Delta announced plans to invest 1 billion USD over the next decade in offsetting initiatives, like SAF and carbon sequestration. Carriers like easyJet offset all their fuel consumption, while British Airways offsets domestic flights leaving it to customer’s choice for offsetting on all other routes.

Lufthansa has moved the complete off-setting initiative to its customers. How that works is that, for a trip from Frankfurt to Istanbul, the fare was €316 on November 4th 2020. Customers had the choice between planting trees and offsetting their carbon emissions over twenty years for about €5 or over ten years for about €70. For comparison, the price for offsetting the trip with biofuels would represent a 44 percent increase of the ticket price (+€138,13). When taking the range of 44-140 percent increase into account it becomes clear that aviation needs to get prepared for managing a very uncertain future.

Today, SAF can be blended with traditional jet fuel up to 50%. With 14% of customers, according the World Economic Forum study, willing to pay higher premiums voluntarily there is room for improvement. Even when we are able to achieve, that on all flights worldwide and even with 50% of SAF on board it will not be good enough to meet the goal of net zero-emissions. As of today, aircraft and engine manufacturers are working hard to develop aircraft that can be fueled with 100% SAF. This brings us to the question of who needs to drive aviation sustainability and how we can assure, within a highly price-sensitive industry, that airlines do not lose passengers to a non-offsetting competitor because of the high premiums set.

There is a need to get the public on board we need a seamless & green travel chain & investors shaping the new ways of green future mobility

McKinsey performed a survey in 2019 (figure 6) which reveals a generation gap with the younger generation being more concerned about climate change compared to other age groups. Those in the age group of 25 — 34 have the strongest position on climate related issues, but are generally not willing to change their travel behavior. Above 45 years, people are less sensitive to these issues. Throughout all age groups the worry about climate change is ranked higher than the willingness to pay a green premium even considering the fact that the proposed price increase is far from the cost of net-zero flight: in the previous example of the flight from Frankfurt to Istanbul the SAF green premium was a +44 % price increase. This survey proposed an offset price of only US$20 for a US$1,000 flight which translates into a 2% increase.

This survey highlights the fact that a green recovery requires not only a radical change in technology. Society needs to change attitude and commitment towards sustainability, it requires an active engagement and contribution by everyone.

SAF

now € 138.13 FRAIST

€ 316,12 Source: 1 for a $1.000 flight. McKinsey CleanSky Survey July 2019.

“One of the other important actions taken are offsetting programs like CORSIA. However, as customer focus on CO2 has steadily and constantly increased, airlines have initiated their own programs for offsetting CO2 emissions.”

Figure 6

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 51

WHITE PAPER: APSYS

Changing customer habits is a very sensitive undertaking. It requires strong change management, a very much closer customer relation, as well as risk management capabilities which take account of much more than environmental risks. This makes a green recovery an extremely uncertain, complex and critical challenge, especially since we can’t wait until a new zero-emission aircraft is ready to operate commercially. It requires more than just shareholder value focus; it requires trust and collaboration in rebuilding and re-engineering the future together. Therefore, we might even take the more personalized and individualized services into a new area of C2B relation management based on very close interaction with customers to reduce risks to a minimum.

Looking at what has been achieved and what it takes (figure 7) to achieve zero-emission travel, there is still room for taking the current initiatives like CORSIA and SESAR further and getting everyone on board for the Sustainable Development Goals (SDGs) to achieve sustainable excellence. This will be the next obvious steps.

For this and what is ahead of us, we need to work closely with regulators and institutions which will help us to define the framework and ensure compliance.

Transparency will also be necessary to build customers’ trust into the efforts taken.

We need stronger tangible goals on the road to zero emission for 2050.

green non fossil fuel

sustainable innovative growth

sustainable excellence commitment

IMPACT traceable measured

SAF audited

EASA ICAO

IATA

environmental policies & regulations ECAC

ATAG

SDGs sustainability reports & commitment 2004 IATA fuel efficiency program

fuel savings initiative

ISO 14001

FAA

DATA

IATA DLR

R&D

COVID

change

..

NewGreen TECHNOLOGY OEM ZEROeAi rbus

transition to a low-carbon economy by 2030

analytics & simulation emission neutral

As important as operational excellence has become, achieving net zeroemissions requires the introduction of the concept of sustainable excellence and

building resilience

reduction of fuel consumption

SDGs old modern aircraft SAF. more efficient aircraft operations . infrastructure

factory of the future

predictive maintenance

innovation

climate

other industries

green activity based costing

risk mitigation

business cycle impact/KPI tracking, scenario-planning, life cycle-based imperatives ecosystem-wide risk management

GOV

Figure 7

TRANSFORMATION TO NEW CAPABILITIES AND TECHNOLOGIES

new ways of business

digitalization

old ways of business

2035

digitalization green projects

The new normal evolution path is complex & volatile - agility & sustainability impact & risk simulation - onboarding of new capabilities & technology is key SDGs

The current mix of green improvements incl. SAF will not have the leverage needed - we need to go collaboratively greener 2020

how we intend to achieve it (figure 8). The path towards this ideal is complex, uncertain and volatile. New tools to manage this transformation will be necessary.

In the coming years, the modern fuel-efficient aircraft of today will be further improved. In parallel, radically new aircraft concepts will be developed and introduced. Both processes will have to be managed and synchronized by all industry stakeholders worldwide. One of the enablers for managing this undertaking is the power of big data and advanced analytics tools. Analytics, predictive and prescriptive analytics and simulation make complexity and future uncertainty manageable. Agile development efforts combined with digitalization and risk management will ensure business resilience, while environmental impact and scenario planning will maximize the efficiency and limit the impact of the introduction of new technologies.

new products

change

H2

zero emission aircraft electrified propulsion 2035 new materials, systems, etc.

batteries

Figure 8

The new normal in aviation will be a lot different from what we know today. Over the last two decades we have talked about EFB in the cockpit and paperless maintenance and whoever has been involved in electronic signature approval knows what it takes to get this alone approved with the authorities. Safety comes first and always will, however, proven as well as new technologies need to be adopted faster and by everyone to achieve zero emission.

The areas of new technology fast-tracking go beyond aircraft design and fuel. A circular economy approach is vital in all areas, not only the ones related to customer experience. ROI (return on investment) will be defined differently taking sustainability impact into account. The ‘behind the scenes’ aircraft maintenance will

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 52

WHITE PAPER: APSYS

be one of the domains with significant environmental leverage beyond today’s ISO14001 framework in respect to materials, paint, waste, smarter re-use and recycling. Last but not least, the days of the traditional letter checks are numbered; MPDs (Maintenance Planning Documents) support individualized, equalized checks while the industry and beyond work on condition-based maintenance concepts based on predictive maintenance.

In the future, we’ll need to be very much more agile and look at sustainability as a risk and opportunity. We need to simulate the impact of the risks and the new ways of working, to understand the outcomes while staying open-minded for alternatives. Complementary collaboration is a good way of reducing uncertainty and risks.

The framework for managing the new ways of doing business

Like Operational Excellence, Sustainability Excellence will only have an impact if it is entrenched into daily work and operations. In figure 9 we can see what regulations, tools and processes are currently deployed by many companies.

Companies need to manage & drive sustainability - companies who find solutions earlier will have a competitive advantage C-level commitment – empowerment for action DLH Customer, IT & Corporate Responsibility easyJet Sustainability Director AFKLM VP Sustainability & Compliance Delta Air Lines Chief Sustainability Officer

ORG SDGs

Mgmt

EMS Environmental Management System

fuel and emissions

commercial

business transfo. & sustainability strategy

HR

supply chain ethics & compliance

FI

sustainability & environment

IATA Sustainable Aviation …

Fuel Symposium

…

ASR

Audit

SUSTAINABILITY EXCELLENCE CENTER

Global Risk Management

IATA Environmental Assessment (IEnvA)

task forces

projects

digitalization

awareness

Start ups

Industry Peers

Emergency Response

OEMs R&D

ICAO

performance & transformation

OPS

IATA Sustainability and Environment Advisory Council (SEAC)

IATA Airline Sustainability Reporting Handbook Using the GRI Standards (ASRH)

Regulators

innovation idea suggestion sys market & developments

…

benchmarking

Figure 9

The UN Sustainable Development Goals (SDGs) are an accepted standard to define comparable goals, missions and visions. Translating this vision into action requires shared goals, a strategy and an adequate organizational structure with sponsors or responsibilities assigned within the organization. Some companies have already been implementing this as sustainability has gained C-level attention throughout the industry: Lufthansa has a Chief Customer Officer responsible for Customers, IT and Corporate Responsibility; EasyJet a

Sustainability Director; AirFranceKLM a VP for Sustainability and Compliance; Delta Airlines a Chief Sustainability Officer. This demonstrates the prominent role that sustainability already plays.

Incorporating sustainability into the management process requires an environmental management system (EMS). It’s comparable to what we know from IOSA (IATA Operational Safety Audit) and its safety management systems (SMS).

Like the SMS the EMS requires auditing; reporting as well as traceable continuous improvement. IATA has published an Airline Sustainability Reporting Handbook with guidelines as well as the IATA Environmental Assessment (IEnvA) program, specifically developed for the airline sector. IATA offers consulting, and has established a sustainability innovation forum as well as the Sustainability and Environment Advisory Council (SEAC) with twenty airline members.

Similarly to SMS, EMS includes the raising awareness and continuous improvement related to sustainability. Other industries have established line functions or ‘Sustainability Excellence Centers’ responsible for driving sustainability projects and innovations while including suggestion systems, market development follow up and benchmarking. For EMS reporting and auditing there are numerous tools available in the market but, for managing sustainability continuously, more is required.

A NEW WAY FOR ENVIRONMENTAL COMPLIANCE WITH BPM? Tools in use today are focused on action management and sustainability monitoring for CSR and EHS initiatives embedded into an audited sustainability reporting. With environmental compliance getting more complex, with requirements changing at a faster pace, the need to assure compliance, with software tools to avoid penalties or impact on trust in the brand, rises. Many companies treat compliance and business process management (BPM)

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 53

WHITE PAPER: APSYS

key sustainability indicators (KSI) and cost. In addition, early warning indicators (EWI) allow proactive management of deviations in real time before they have a significant impact. If changes in cause-and-effect relations can be identified early, they can be monitored and controlled.

This approach represents a new perspective on environmental management and it is too early to say how effective it will be. However, business process management (BPM) tools have a proven impact in increasing productivity, in reduction of cost and cycle times while ensuring quality improvements.

WHAT DOES IT TAKE? THE GREEN REVOLUTION INITIATIVES

On the technology side we need to keep an open mind, practice open innovation & collaboration and be prepared to test wide ranging scenarios

Sustainability impact transparency is a pre-requisite to manifest sustainable leadership based on KSIs, impact simulation and active risk mitigation KRI

sustainability driver mapping source

KRI KSI

SECURITY

CORE PROCESS

cause-effect

EWI

impact prediction & simulation KSI

KPI

KSI

cost

jet fuel

turbine / piston engine

H2

green fuels

new material & surface treatment

environment

green hydrogen

impact

sub-processes

jet fuel

green fuels

H2

batteries

turbine / piston hybrid

digitalization paperless

renewable energies

SAFETY

recycle

zero emission aircraft sustainability

change

KPI

propulsion technologies

safety

KSI definition EWI

fuels / storage

security

separately, but with environmental impact and CO2 emissions being related to all business processes, BPM could move into focus for compliance assurance, transparency, risk management and impact simulation. This will require more detailed data about the sources, cause/effect relations and impacts via a sustainability and CO2 impact driver mapping (figure 10).

We are in the midst of the 4th industrial revolution sparked by the need for an energy revolution to limit climate change. As discussed above, we know that while existing initiatives (SAF, incremental efficiency improvements, etc.) are an important step in the right direction, they will not be enough to achieve net zero-emissions. Deploying the more radical innovations that will be necessary to achieve this goal will only be possible with increased transparency, trust and collaboration within and beyond the aviation and aerospace industry (figure 11).

SDGs

KSI

plan

impact prediction change

action tracking

H2

performance follow up

batteries

electric

change

transformation . digitalization . innovation . improvement . idea management . barrier removal teams

Figure 10

To feed these indicators, data collection must evolve from basic quantity measurements (for example a simple metric of waste produced annually) to a detailed data relations mapping over the complete business process (from source to disposal or recycling) related to key performance (KPI), key risk (KRI),

Figure 11

While industry actors engage in massive efforts to develop groundbreaking technologies, the scale of the challenge is such that we cannot expect these to be deployed on a wide scale in the very short term. According to Shell, ‘the effective application of low carbon technologies, such as electric and hydrogen propulsion are unlikely to be in widespread use until 2040 or later’’ . Even beyond that, it is very unlikely that a silver bullet technology will emerge as a

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 54

WHITE PAPER: APSYS

universal solution similar to what Jet Fuel has been in the past decades.

This means that the industry will have to reinvent itself and accommodate multiple evolving solutions tailored to specific air mobility needs. SAF, Hydrogen, Electric and Hybrid technologies are all likely to support parts of the solution but no one knows exactly how this will materialize.

Adapting to this new, constantly evolving reality will require flexibility, open mindedness and collaboration across the industry. This brings significant risk and uncertainty but with the help of the right sustainability management methodologies and tools, the industry has an unprecedented opportunity to introduce groundbreaking change.

GESINE VARFIS

KEEP UP WITH MRO IT DEVELOPMENTS

At APSYS Gesine is responsible for Airline and MRO Marketing including customer relations, ensuring the digital transformation in close cooperation with clients. Gesine worked as CIO and COO advisor for Aeroflot Russian Airlines engaged in the upgrading of Aeroflot’s OPS systems. Prior to Aeroflot she was a Management Consultant for Lufthansa Consulting focusing on cost cutting, operational excellence, performance management, Operations Control and Hub Control Center re-engineering, and IT speciation, verification and implementation projects.

GABRIEL GODFREY

Gabriel Godfrey spent more than 15 years developing and integrating electronic systems for large civil aircraft engine control and systems, acquiring a thorough understanding of aircraft and safety critical systems fundamental for safe sustainable aircraft. He is also involved in standardization as secretary of the SAE E-40 Electrified Propulsion committee. As product owner of the sustainable aircraft offer, Gabriel draws on APSYS’s risk management expertise to lead the aviation industry towards safe sustainability. .

APSYS

APSYS is a Consulting and Research Company specialized in reliability, safety, cyber protection and support of transport systems as well as industrial infrastructures, in compliance with environmental requirements. APSYS ensures safety, security and sustainability in design, manufacturing, operations and maintenance for aerospace, aviation and future mobility. APSYS offers digital risk management and aircraft maintenance solutions.

INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS

AIRCRAFT IT MRO

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 55

AIRCRAFT MRO: VENDOR JOB CARD

VENDOR JOB CARD: ADSOFTWARE

Christobal Henner explains how excellent software, value for money and great customer support have put ADSOFTWARE at the forefront for CAMO and MRO software solutions Christobal Henner joined ADSOFTWARE in 2019 as Sales Director to define and execute the sales strategy of the company. His past experiences include three years as the GM of HiFly Marketing, a consulting firm based in South Africa and four years as Director of Sales for Americas at Safran Electronics and Defence, based in Dallas, Texas. Christobal spent most of his career leading sales of IT and hardware solutions to aircraft operators worldwide.

Aircraft IT: Your name, your job, and the name of the business?

Christobal Henner: Christobal Henner, Sales Director at ADSOFTWARE, short for Aviation Dedicated Software.

Aircraft IT: How did ADSOFTWARE get started?

CH: The business started 23 years ago. The founder and current CEO, Frédéric Ulrich, saw an opportunity to create an innovative CAMO/MRO software using the most recent IT technologies. His objective was and

still is to provide a robust alternative to the complex and expensive solutions available on the market.

Aircraft IT: What is the guiding business principle that drives the business?

CH: Firstly, we pride ourselves on being aviation professionals. Over 25% of our workforce is composed of engineers with years of experience in flight operations. This is key for the development of features that match the needs of operators and to understand their constraints.

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 56

Secondly, customer satisfaction is the cornerstone of our marketing strategy. If we have companies such as ATR and SABENA among our customers today it’s because we were able to demonstrate a very good reputation in the industry built over two decades through reactive and personalised customer support.

Lastly, we work in close collaboration with our customers to design and specify new features and modules. This not only ensures that customers will get what they want, but it also guarantees that our tools are robust and 100% relevant to our target market.

AIRCRAFT MRO: VENDOR JOB CARD

“A few months ago, SABENA AEROSPACE, the world-renowned MRO company, selected ADSOFTWARE to replace their existing solution.”

Aircraft IT: What has the greatest business achievement been to date, and why?

CH: In the last three to four years, ADSOFTWARE has had resounding business successes, gaining market shares through contracts usually awarded to much bigger and more expensive software providers.

In 2018, ATR decided to rely on our solutions to support all their CAMO and MRO services for ATR operators. The same year the largest (120 A/C) aviation school in Europe (France’s ENAC) chose ADSOFTWARE after months of evaluation. Since then, we were also selected by the largest operator in West Africa, Air Peace while making good progress in the defence industry with the French Navy and DCI Group. A few months ago, SABENA AEROSPACE, the world-renowned MRO company, selected ADSOFTWARE to replace their existing solution. These contracts have confirmed our company as a leader in the industry and opened a new chapter in our history.

Aircraft IT: What have your disappointments been and what have you learned from them?

CH: What frustrates us the most is when a customer is not using our software to its full potential. Often the cause of this lies in the initial phases of

the contract. This forced us to review our entire implementation process. We deployed a much more direct approach for the implementation project and facilitated the exchange of data and information between our customers and our team. Today, as soon as we sign a contract, one of the first steps is to assign a project manager with actual aviation experience and organize a local visit to the customer’s facilities to launch the installation. With our presence on premises and the expertise of our team we are proud to have an implementation success rate close to 100%.

Aircraft IT: In a sentence, how would you summarize what the business does for aircraft maintenance customers?

CH: ADSOFTWARE facilitates day to day CAMO and MRO activities by providing the right technology and the

AIRCRAFT IT Operations

right expertise at a fraction of the cost of comparable solutions.

Aircraft IT: What will be the next big thing in maintenance Aviation IT? CH: Paperless is here and will, very soon, be the standard practice; our solutions are already 100% paperless ready for the operators that want to implement them. Further down the road, Big Data will reveal the hidden value in the huge amount of data collected every day.

Aircraft IT: What do you want your customers to say about ADSOFTWARE? CH: We want them to say that they feel understood and supported, and that we offer neat features to solve their problems.

Aircraft IT: Christobal Henner, thank you for your time.

Webinars eJournals Software Conferences News Advisory Unit Want to be involved?

Simply email scott.leslie@aircraftit.com

“… as soon as we sign a contract, one of the first steps is to assign a project manager with actual aviation experience and organize a local visit to the customer’s facilities to launch the installation.”

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 57

for more information

www.aircraftIT.com

WHITE PAPER: DRAGON AVIATION

Singapore Lessor (DAC) Eyes Further Digitalization Jefferson Ding, Managing Director at Dragon Aviation Capital (DAC) shares some pertinent insights into DAC’s Digitalization Strategy AIRCRAFT IT MRO • JULY-AUGUST 2021 • 58

WHITE PAPER: DRAGON AVIATION

D

ragon Aviation Capital (DAC) provides aircraft records scanning services and digitization, by means of OCR text recognition from which the final digital documents are structured to fit the Lessors’/Aircraft Owners’ requirements, and are fully searchable. These digitized records are maintained in a secured cloud service accessible to anyone who is authorized to do so from wherever they might be located.

THE GROWTH IN DIGITALIZATION OF RECORDS

As an aircraft and engine leasing specialist, Dragon Aviation Capital is prioritizing records digitalization as part of a future strategy to further embed new technologies into the business. In this article, I’m going to share with you something of what DAC proposes to do, how it will be done and what gains we expect to see as a result of implementing records digitalization.

Given that digitalization is a key issue in aviation right now, we’ll start by looking at what Dragon Aviation Capital, as a lessor, has done to implement this into its operation. Over recent years, we have witnessed a shift toward the digitizing of asset records handling and believe the aviation segment has been progressive in its embracing of new technologies, such as the Global Aircraft Trading System (GATS) tool. Digitizing is the new standard for handling aircraft records and has been in active use in the aviation sector for the past few years.

Digitalization is a tried-and-tested process and, in line with the resurgence of available cloud services, and maintenance records management platforms as well as digitizing of managing aircraft records, we expect that aircraft asset management and transitions will be the new standard practice.

As well as for DAC itself, we are also seeing a more wide-spread digital approach in the industry and with some of our maintenance partners. In fact, it is a continuous trend. In the past year during the COVID pandemic, the aviation industry has been relying heavily on digital platforms to conduct their business.

Increasing numbers of aviation companies have tapped into digital platforms in areas such as fleet management and maintenance planning. Some examples would be aircraft lease returns, aircraft pre-purchase inspections or acquisitions and aircraft maintenance checks. We too have gained much knowledge from all these new experiences and will continue to do so as we are pressed to adapt to the new norm.

In a particular step change brought about by the pandemic and a shift toward digital technologies, we have also seen an increasing trend, among ASEAN based airline operators and their MRO spin-offs, to engage third party services provider like DAC to provide cost effective solutions for the digitization of historical aircraft records to improve routine operations and support advanced preparation of aircraft and engine End-of-Lease projects.

INTERACTIVE Click here for full product details

SINGAPORE | MALAYSIA | PHILIPPINES | SOUTH KOREA | HONG KONG AIRCRAFT IT MRO • JULY-AUGUST 2021 • 59

WHITE PAPER: DRAGON AVIATION

ADAPTING TO WHAT THE MARKET NEEDS

As digital records replacing paper ones is also a current trend, particularly with regard to leasing, DAC has adapted and utilized this to cater for current market needs. We believe that a paperless process is a vital element in any successful approach to records management. To put it into perspective, the reality of having digital records as compared to physical copies is that they are simply more cost effective and more easily accessible to end-users. A substantial decrease in storage rental expenses and improved accessibility of records are the main driving force in having records digitized. It also makes it possible for everyone to work together from wherever they might be located, very useful in light of the current travel restrictions and with the limitations on face-to-face interactions.

As we’ve already explained, Dragon Aviation Capital (DAC) provides aircraft records scanning and digitization services. When the records are scanned, the team will have those documents audited, put through an optical character recognition (OCR) process and uploaded to a secured cloud service where the documents are fully searchable using OCR text recognition; one example of how this can save time is in finding a particular Part No or Serial No. The DAC team maintains that secured cloud service where anyone who is authorized to access it can do so, at their convenience, from any location. An example of where we have implemented this service is for aircraft end-of-lease (EOL) projects, where all the documents are scanned and uploaded on a site so the lessor, operator and our team (based in Singapore, Malaysia, Philippines, South Korea and Hong Kong) can access these documents remotely. Compared to other parts of the commercial aftermarket, in terms of technology adoption the leasing sector is moving progressively in embracing new technology, one example is the GATS platform (see above).

LOOKING TO THE FUTURE

One area where we have thought about the future is in the engine leasing business where, during this time, DAC has also expanded the business beyond aircraft into engine leasing, to provide asset management services. Dragon Aviation Capital is providing asset management services for our clients and has placed some engines (V2500-A5s, CFM56-5Bs, etc.), APUs and Landing Gear out on lease in the past year.

But there is also the broader question of how aircraft leasing might recover in Asia-Pacific after COVID-19. Our expectation is that it will recover in due time and, for now, we expect international air travel activity in Asia Pacific to revert close to 50% (estimated) of pre-crisis levels by 2022.

However, currently, the continued deterioration in the financial health of airline customers means that aircraft lessors will still face more collection issues or be forced to offer extended rental deferrals. Additionally, lessors’ revenues and earnings would also take a further hit if they are forced to remarket repossessed aircraft and renew leases at weaker rates due to the significant demand-supply imbalance. That said, the impact will vary depending on the lessor’s asset quality and digitized records will make a key contribution to this as well.

AUTHOR

Jefferson Ding has over 25 years of aviation experience in planning, engineering technical services, asset management, and aircraft and engine trading. Starting at EVA Airways, he held various management roles with Leasing and Airline businesses plus was a founding member of EVA Airways in Taiwan and Transportation Partners in Singapore. He also set up Batam Aero Technik for Lion Air Group. Mr. Ding holds a BS-Naval Architecture & Marine Engineering and graduated from the Spartan School of Aeronautics plus holds a valid a FAA A & P License

DRAGON AVIATION CAPITAL

“…lessors’ revenues and earnings would also take a further hit if they are forced to remarket repossessed aircraft and renew leases at weaker rates due to the significant demand-supply imbalance. That said, the impact will vary depending on the lessor’s asset quality and digitized records will make a key contribution to this …”

Headquartered in Singapore with regional offices in Malaysia, Philippines, South Korea and Hong Kong, DAC is uniquely positioned with the capability to provide a seamless approach on all technical services, for both aircraft operators and financiers, covering the entire aircraft and engine life-cycle from preacquisition and delivery phase through to commercial operation and asset redelivery, sale or part-out. DAC advises on all aspects of commercial and management exposure to maximize asset value while minimizing transactional risk and techno-commercial exposures.

INTERACTIVE GIVE US YOUR OPINION CLICK HERE TO POST YOUR COMMENT INTERACTIVE SUBSCRIBE HERE CLICK HERE TO READ ALL FUTURE EDITIONS

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 60

MISSED AN ISSUE OF MRO?

CLICK ON THE COVER TO FLY BACK IN TIME NOW… CASE STUDIES: WESTJET • USA JET AIRLINES SOLUTIONS IN PRACTICE: KAEMS WHITE PAPER: IATA • ICF

WINTER 2020 • V9.4

CASE STUDIES: FINNAIR • DELTA TECHOPS • WESTERN GLOBAL AIRLINES WHITE PAPERS: ICF • APSYS • ReMAP

MARCH-APRIL 2021 • V10.1

Digital efficiency for WestJet’s engineers The benefits of moving from legacy paper to digital document management

USA Jet adopts Digital assets need digital signatures digital systems Moving into a paperless world

CASE STUDY: SABENA TECHNICS WHITE PAPERS: IFS • DA AVIATION • ICF

Using data that modern aircraft deliver

After the COVID pandemic IATA has a plan for the re-start

NEWS AND TECHNOLOGY UPDATES • VENDOR JOB CARDS: EXSYN • TRAX • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V9.4 WINTER 2020

CASE STUDIES WESTJET • USA JET AIRLINES SOLUTIONS IN PRACTICE KAEMS

MAY-JUNE 2021 • V10.2

After the pandemic comes the recovery Tools to help the return to service

Digital processes Tech-based inventory Leveraging value at Sabena Technics management from IT systems The project and the values gained

Addressing the spares challenge with the right tools

Understanding IT-enabled processes

Where next following the recovery?

After COVID comes the need for net zero carbon

The right tool for the job

Finnair implements a new tool management solution

Working together in partnership Benefits for Delta TechOps from an IT partnership

MRO IT delivered as a service Western Global Airlines learned the value of a new approach

NEWS AND TECHNOLOGY UPDATES • MRO SOFTWARE DIRECTORY

NEWS AND TECHNOLOGY UPDATES • MRO SOFTWARE DIRECTORY

AIRCRAFT IT MRO V10.1 MARCH-APRIL 2021

AIRCRAFT IT MRO V10.2 MAY-JUNE 2021

CASE STUDY SABENA TECHNICS WHITE PAPERS IFS • DA AVIATION • ICF

CASE STUDIES FINNAIR • DELTA TECHOPS WESTERN GLOBAL AIRLINES WHITE PAPERS ICF • APSYS • ReMAP

DIRECTORY

MRO Software Directory Key ‘at-a-glance’ information from the world’s leading MRO software providers.

IT is a powerful force but, to leverage its greatest value, it must be harnessed and directed. It must also be able to handle huge and growing data streams that record every aspect in the lives of aircraft and the processes by which they fly. This challenge has attracted the best brains and most innovative enterprises to create IT solutions for one of the most demanding working environments, Aircraft MRO and M&E. Inevitably, there are many such developers and vendors offering solutions ranging from single function `Specialist Point Solutions’ to complete `End-to-End’ solutions covering the whole process.

Only readers will know the specific requirements of their businesses but we have assembled a directory of the best MRO software providers and listed them alphabetically to make it easier for you to undertake a brief-ish (there are 37 providers and the number continues to grow) survey of the market, as a preliminary to starting on any specification and selection process. Or you might simply read it to keep up to date with what is available today.

2MoRO

ADSoftware

W: www.2moro.com T: +33 (0)559 013 005 E: sales@2moro.com

W: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: contact@adsoftware.fr

Locations: France (HQ), Canada and Malaysia

Location: France, Thailand, South Africa, Brazil

ADT: Applied Database Technology W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644 E: sales@adbtech.com

Location: Bellevue, Tampa USA; Istanbul, Turkey

NAME OF PRODUCT MARKETED • Aero One, Aero-Webb, BFly

NAME OF PRODUCT MARKETED • AIRPACK

NAME OF PRODUCT MARKETED • Wings NG

KEY BUSINESS/SOFTWARE AREAS • MRO: Line, Base, Engine maintenance • Airworthiness and Fleet Management • Flight and Crew management • Material Management • ERP: Finance, Purchasing, Sales, HR

KEY BUSINESS/SOFTWARE AREAS • AIRTIME — Fleet management & CAMO • AIRSTOCK — Inventory control & Logistic • AIRDOC — Documentation management • AIRSTAT — Reliability and statistic reports • AIRWORK — Time Tracking Software

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Maintenance Engineering • Material Management • Production Planning • Labor Collection, Billing

2MoRO is a software development company dedicated to the aviation market. Our teams are located in Europe, America and Asia. We work with partners and resellers worldwide and our software solutions are used in more than 20 countries.

We propose 3 different software solutions in order to fit every type and size of Aviation, Aerospace and Defense companies. Our solutions have been chosen by aircraft and engine manufacturers such as Airbus Helicopters, Dassault Aviation or Safran Group but also by aircraft operators, airlines or independent MROs. We also have a R&D department and can help you in data migration.

Aero One® and Aero-Webb® have been designed to complement your ERP solution regarding aviation and MRO specific needs. They are certified by SAP®, and Aero-Webb® can also be used as stand-alone. BFly®, our latest software, is a new way to create customized software for aviation and enables users to collaborate, design personalized screens, workflows and business processes.

ADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 module system answers to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training program can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

APPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction; thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

At 2MoRO, we are proud to offer a very dedicated customer service, as reflected by our 95% retention rate. We work mainly on a fixed-price base and we are ISO 9001 certified for aviation software development, maintenance and support.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 62

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Aerostrat

APSYS

ASQS (Advanced Safety and Quality Solutions)

ATP

W: www.aerostratsoftware.com T: +1-888-558-2860 E: info@aerostratsoftware.com

W: www.apsys-airbus.com T: +33 (0) 5 61 30 99 00 E: contact@apsys-airbus.com

W: www.asqs.net T: +43 1 306 1234 E: sales@asqs.net

W: www.atp.com T: +1 415-330-9500 E: marketing@atp.com

Location: Seattle, USA

Location: France

Locations: ASQS GmbH, Vienna, Austria, ASQS Ltd., Bangkok, Thailand

Location: Brisbane, California; Toronto, Canada; Austin, Texas; and Bonita Springs, Florida

NAME OF PRODUCT MARKETED • Aerros

NAME OF PRODUCT MARKETED • AMASIS, IBIS (BI), Simfia and Simlog

KEY BUSINESS/SOFTWARE AREAS • Heavy/Base Maintenance Planning • Capacity/Workload Planning • Maintenance Schedule Optimization • Maintenace Event Performance Tracking • Heavy/Base Production Schedules

KEY BUSINESS/SOFTWARE AREAS • Consulting Services • Risk Management • Cybersecurity • Safety & Airworthiness Management • ATM&UTM • Digitalization and Analytics • Maintenance & Engineering • IOCC & MCC • Predictive Maintenance • Sustainability Management • Green aircraft & H2

NAME OF PRODUCT MARKETED • IQSMS (Integrated Quality and Safety Management System) • Flight Data Monitoring (FDM) Service • The IQSMS Suite consists of a total of 10 modules, varying according to the operator. (Airlines, Business Jets, Helicopter, Airports, MROs...)

NAME OF PRODUCT MARKETED • ChronicX • SpotLight • ATP Libraries • ATP Aviation Hub • Flightdocs

Aerostrat is based in Seattle, WA and offers one product called Aerros, a one-of-a-kind program that manages an airline’s or MRO’s aircraft maintenance schedule. Aerros enables users to optimize the maintenance program by managing various maintenance and operational constraints, which maximizes event yield, drives costs down, and enables the organization to plan proactively, not reactively.

Aerros provides robust ‘what-if’ scenario capabilities that allow users to see the effect of different variables. This aids in making sound business decisions concerning the maintenance and fleet plan. Some of these variables are maintenance programs limits, min/target/max yield, aircraft hr/cy utilization, track/requirement compatibility, and maintenance allocations. To forecast an optimal maintenance plan within an operation, Aerros also provides a Capacity Planning feature. This feature allows users to input and view vendor capacity available and labor hour demand to better manage the labor force.

Aerros also provides easy-to-navigate scenarios with drag and drop event movement and manipulation. Scenarios can be published so others (including vendors or operators) can view the plan. Aerros provides excellent system stability and reliability with standard IT practices. It is also integrationready and designed to work as an extension of a user’s existing information systems.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS SOFTWARE AREAS • Quality Management Module • Reporting Module • Risk Management Module • Document Distribution Module • Emergency Response Planning Module

A subsidiary of Airbus, APSYS is a Consulting and Research Company based in Toulouse; specialized in reliability, safety, cyber protection and support of transport systems as well as industrial infrastructures, in compliance with environmental requirements. APSYS is involved in the design, manufacturing and operating phases of products and also develops digital solutions.

ASQS (Advanced Safety and Quality Solutions) is a global supplier of highly innovative QMS and SMS software for the aviation industry, supporting more than 200 large and small operators, including airlines, business jet and helicopter operators, groundhandling agents/FBOs, airports and maintenance organizations, in creating a safe and productive work environment.

With over 30 years in aircraft maintenance APSYS offers AMASIS a reliable and scalable maintenance management solution, as well as associated services, analytics, BI, customization and R&D solutions.

The company specializes in intuitive, integrated, web-based solutions with exceptional customer support. ASQS’s core product IQSMS allows clients to manage operational data 24/7 online and offline with a single integrated tool which significantly simplifies daily tasks. The easy handling of the software creates a positive reporting culture, enables comprehensive quality management and proactive risk management to maximize productivity, reduce operating costs, and optimize internal and external working procedures.

IQSMS automates laborious processes like the submission of ECCAIRS or IDX compliant incident reports which, combined with a consolidated, up-to-date regulations database, ensures legal compliance with national and international requirements and standards.

Simfia is applied for simulation and analytics (R.A.M.S Studies) and Simlog models integrated logistics support (ILS) simulation and analytics.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 63

KEY BUSINESS/SOFTWARE AREAS • Maintenance Operations Solutions • Maintenance Tracking • Flight Operations • Reliability Tools • Aircraft Troubleshooting • Business Intelligence for Aircraft • Recurring Defect Analysis ATP is a global information services and software solutions company focused on making flying safer and more reliable.

ATP Information Services is the general and business aviation industry’s source for aircraft technical publications and real-time regulatory information. ATP Software Solutions is the leading provider of maintenance tracking, flight operations, inventory management, repetitive defect analysis, and troubleshooting software. The company’s applications help reduce operating costs, improve aircraft reliability, and supports technical knowledge sharing and collaboration within the general and business aviation, military/defense, commercial aviation, and OEM industries.

The company has deployed solutions for multiple Fortune 100 companies, supporting more than 75,000 aircraft maintenance professionals worldwide. As a global company, ATP has more than 7,500 customers in 137 countries, with nearly 50 years of experience in the information services and software industries.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Aviation InterTec Services

The Boeing Company

Comply365

W: www.aviationintertec.com T: +1 807-625-9260 E: info@aviationintertec.com

W: www.boeing.com/supportandservices T: +1 206-655-2121 E: BoeingSupportandServices@Boeing.com

W: www.comply365.com T: +1 (877) 366 2365 E: info@comply365.com

Locations: Canada, Malta

Location: Over 65 locations around the world

Location: USA

Location: UK

NAME OF PRODUCT MARKETED • RAAS

NAME OF PRODUCT MARKETED • Airplane Health Management • Business Consulting • Maintenance Performance Toolbox • Optimized Maintenance Program

NAME OF PRODUCT MARKETED • ProAuthor (XML-Based Authoring Solution) • Electronic Flight Bag (EFB) • Digital Briefing • Document & Communication Manager • Training Solution (LMS Learning Manager)

NAME OF PRODUCT MARKETED • OASES Modules • OASES Mobile • OASES Techlog • OASES Cloud • OASES Web

KEY BUSINESS/SOFTWARE AREAS • XML-Based Authoring Solution (ProAuthor) • Electronic Flight Bag (EFB) • Digital Briefing Flight Release • Document Mgmt. and Distribution Platform • Targeted Distribution w/ Compliance Tracking

KEY BUSINESS/SOFTWARE AREAS • Continuing Airworthiness • Material, Warranty & Commercial Management • Planning & Production • Line Maintenane • Complete MRO workflows

KEY BUSINESS/SOFTWARE AREAS • Production Planning and Management • Inventory and Procurement • Inspection Document Management • Reliabiliity and Performance Analysis • Financial and Flight Operations Integration RAAS is an MRO and CAMO software system designed to meet the needs of mid-tier commercial fleet operators.

Enabling modern, high-efficiency workflows in a powerful and straightforward package, RAAS is the best fit for midsize fleets and user groups. Scalable, intelligent and 100% browser-based, RAAS includes efficiency-creating features such as automated real time airframe time updating and exchange of aircraft next due items, electronic technical dispatch, MPD/MRB driven program management and check package creation, purchase order e-approval and e-signature, integration with finance/accounting for payables or inventory value management, and of course approved paperless and e-signature maintenance processes from the hangar floor to the cockpit.

RAAS customers enjoy the benefits of a widely accessible and easy-to-use inventory management and maintenance support system that through continued use is able to reduce maintenance costs by increasing maintenance procedure efficiency, reducing held inventory, providing proof of quality for inspection escalations, and by directly reducing clerical manpower requirements. The quick deployment, ease of support, and low TCO inherent in cross-platform browserbased information systems coupled with high levels of integration, easy-to-use user interfaces, and many automated reporting and data analysis features make RAAS a leader in its field.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Technical Content Management • Vehicle Health Mana gement • Maintenance Optimization Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making.

The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

Comply365 delivers secure, cloud-based solutions, focusing on Authoring, EFB and Digital Briefing Solutions, as well as Targeted Distribution of Mobile Manuals.

The Authoring Solution, features ProAuthor: the aviation industry’s first and only XML-based solution for authoring, revising and distributing publications.

Comply365’s proven Electronic Flight Bag (EFB) solution lets crews access mission-critical information throughout each phase of flight.

Communications Software (Airline Systems) W: www.oases.aero T: +44 1621 817 425 E: info@oases.aero

Commsoft’s Open Aviation Strategic Engineering System (OASES) is the all-in-one software for airworthiness maintenance control, meeting strict regulatory requirements.

It enables airlines, fixed wing and rotary operators, MROs, and CAMOs to increase efficiencies in the management and monitoring of every procedure or intervention.

OASES is used by 130 aviation organisations — national carriers, large third-party maintenance providers, and independent operators — and supported in 55 countries across 6 continents. Commsoft is an MIT group company, part of the Valsoft Corporation portfolio.

Digital Briefing helps turn planes faster for more on-time departures with instant feedback to dispatchers when the flight crew accepts a release and signs Fit for Duty.

Comply365’s full-featured Document Management and Targeted Distribution Platform boosts productivity by delivering any type of manual or document directly to any mobile device or stationary workstation.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 64

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

Conduce

CrossConsense

EmpowerMX

eTT Aviation

W: www.crossconsense.com T: +49 69 4035 7600 E: contact@crossconsense.de

W: www.empowermx.com T: +1 866-498-3702 E: info@empowermx.com

W: www.ettaviation.com T: +1 208-424-9424 E: info@ettaviation.com

Location: Nuneaton, Warwickshire

Location: Frankfurt Germany; Heusenstamm Germany

Location: Frisco TX, USA

Locations: Boise, ID, USA

NAME OF PRODUCT MARKETED • eTechLog8 • eCabinLog8 • eTraining8 • eCentral8

NAME OF PRODUCT MARKETED • Aicraft Fleet View • ACSIS

NAME OF PRODUCT MARKETED • FleetCycle® Execution Suite — MRO Manager (FCXM)

NAME OF PRODUCT MARKETED • MISA: Complete Aviation Management Information System

KEY BUSINESS/SOFTWARE AREAS • Support • Consulting • Business Intelligence solutions • App and dashboard development

KEY BUSINESS/SOFTWARE AREAS • FleetCycle® Execution Suite: Production Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL) • Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB) • Coming Soon: FleetCycle® Executive Suite — Shop Manager (FCXS))

KEY BUSINESS/SOFTWARE AREAS • Accounting • Maintenance • Inventory Management • Purchasing • Human Resources/Payroll

W: www.conduce.net T: +44 333 888 4044 E: info@conduce.net

KEY BUSINESS/SOFTWARE AREAS • Electronic Tech Log • Cabin Log • Document Viewer Conduce specializes in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log/cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View (progressive web app for up-to-date fleet status) and ACSIS (tool for predictive maintenance).

AMOS Support: CrossConsense has a long tradition in providing support for AMOS with one single point of contact for 1st and 2nd level. CrossConsense realizes well-planned and perfectly organized data migration projects for airline customers; plus offers Reporting and Business Intelligence Analytics for AMOS customers.

Aircraft Fleet View is a user-friendly Progressive Web App (PWA) developed by CrossConsense that gives you an always up-to-date view on your airline’s fleet status. It indicates AOGs, delays and other important information.

It provides the right level of detail to be useful but not crowded with information.

ACSIS is a powerful software tool developed to assist any airline, aircraft operator, MRO facility and OEM to avoid AOGs, delays and turnbacks, as well as improve aircraft utilization, and enhance safety. ACSIS integrates with any MRO / M&E Software solution to deliver better insights into aircraft health and potential future problems to be dealt with during scheduled maintenance.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/ OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 65

The Management Information System for Aviation (MISA), is a fully integrated, and expertly supported product that provides extensive tools for an aviation company to manage all aspects of their business, including accounting, maintenance, inventory management, purchasing, flight operations, employee training, human resources, payroll, labor collection, government contracting, and flight school management.

It is a common practice for aviation companies to use multiple applications to manage their operations. Often, such applications have limited interfaces necessitating duplicate data entry — a recipe for inducing errors and decreasing efficiency. And even when interfaces exist, they can be difficult to manage and require resources to build, maintain, and support them.

MISA provides the solution for these issues by standardizing, streamlining, and integrating business processes across all the various departments and functional areas within the company; and this integration improves the bottom line while providing employees a user-friendly and consistent application experience across the whole organization and access to real-time, comprehensive, and relevant information from a single system rather than from disparate sources.

MISA boasts impressive customer loyalty as evidenced by a number of aviation companies who have used MISA as their ERP system for more than two decades.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

EXSYN Aviation Solutions

Flatirons Solutions

Gamit

IDMR Solutions

W: www.exsyn.com T: 0031-20-760 8200 E: hello@exsyn.com

W: www.flatironssolutions.com T: +1.303.627.6535 E: info@flatironssolutions.com

W: www.gamit.co.uk T: +44 1279 818800 E: roam@gamit.co.uk

W: www.IDMR-Solutions.com T: +1-347-565-4367 E: sales@IDMR-Solutions.com

Location: Amsterdam

Locations: Europe, Asia, USA, Middle East

Location: London UK (HQ), Basel Switzerland, Beirut Lebanon

Location: New York/Tel Aviv

NAME OF PRODUCT MARKETED • Avilytics, TITAN

NAME OF PRODUCT MARKETED CORENA Suite

NAME OF PRODUCT MARKETED • InForm

KEY BUSINESS/SOFTWARE AREAS • Aviation Analytics solution • Aircraft Reliability Management solution • Predictive Maintenance solution • Robotic Process Automation • Data Migration • Consulting Service

KEY BUSINESS/SOFTWARE AREAS • Content Management System (CMS) • Interactive Electronic Technical Publisher (IETP) • Maintenance & Engineering • Flight Operations • Tablet Solutions & Mobility

NAME OF PRODUCT MARKETED • ROAM — Online digital airworthiness records archive and records complance manager.

• RDOC — ROAM Document OCR & Classification engine, through the use of configurable algorythems RDOC can recorgnise your documents easily, accuratly and fast.

EXSYN Aviation Solutions is specialized in the field of aircraft data, analytics & processing and provides user-friendly and innovative aviation IT solutions for aircraft reliability management and predictive maintenance. Also offered are data processing and managed services for data migration, interface design and software implementation management. They also build customized solutions and software tools if off-the-shelf products do not meet a customer’s needs.

Flatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on missioncritical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

Avilytics is EXSYN’s Predictive Maintenance, Aircraft Reliability, and Engineering & Maintenance KPI Solution, reducing AOG’s through informed decision making to prevent delays, cancellations and save costs.

TITAN is a source independent data processing solution for data migration purposes during an MRO software implementation and for aircraft phase-in & phase-out. Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Airworthiness records archive • Status Builder • Document Indexing • Communication module • Outsourcing Gamit was founded in 1990 to provide technical support for operators, MRO’s and leasing companies, including on spare parts, technical support, records auditing, on site representation, and technical consultancy. Through years of experience, Gamit developed ROAM, airworthiness records management solution and an online enterprise solution that is more than scanning a document into a PDF and storing on the company server. It uses advanced technologies to deliver an aviation specific document management solution. ROAM is highly scalable making it beneficial for an engineering team looking after 5 or 500 aircraft.

KEY BUSINESS/SOFTWARE AREAS • Technical Publication • Engineering Orders • Task Cards • Planning • Maintenance Programs • Electronic Signatures IDMR Solutions Inc. is a global leader offering enterprise SaaS and mobile solutions for content management, document distribution, electronic task cards, and e-signatures in the highly regulated aviation industry. InForm is a software engineered to provide end-to-end comprehensive business solutions integrated with leading M&E systems. InForm supports the industry leaders’ remote and mobile workforces enabling safe and efficient operations. Every day, thousands of engineers, maintenance planners, technical writers, and maintenance technicians rely on InForm for digital delivery of operational content, replacing paper-based documentation.

With aviation leaders trusting IDMR, InForm is the solution of choice for several national carriers, Heli-operators, e-commerce, defense and logistics contractors, and MRO organizations.

One of the key benefits is allowing users to have full access to an entire library of records from birth, online. This means its users can simply navigate and identify key documents and prepare an aircraft for sale, lease or lease redelivery.

The user can package up records quickly and easily, either themselves, or outsourcing the task to the ROAM support team.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 66

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

IFS

Jetraxx

KeepFlying™

W: www.ifs.com T: + 613-576-2480 E: AndInfo@ifsworld.com

W: www.jetraxx.com T: +1 (214) 214 5180 E: info@jetraxx.com

W: www.keepflying.aero T: 1-201-490-206 / 65-9235-2654 E: info@keepflying.aero

Locations: 60+ Worldwide

Location: Dallas, Texas

Location: Singapore, USA, Australia

Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED • IFS Cloud, IFS Maintenix

NAME OF PRODUCTS MARKETED Asset Management and MRO Management Number of Modules: 4

NAME OF PRODUCT MARKETED • Engine Shop FinTwin™ • Hangar FinTwin™ • Operator FinTwin™ • Lessor FinTwin™

NAME OF PRODUCT MARKETED • DocManage Product Suite, DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS • Fleet and Asset Management • Maintenance, Repair and Overhaul (incl line, heavy, complex assembly, component repair) • 3rd-party MRO bidding, quoting, invoicing, product lifecycle management, enterprise operational intelligence IFS is a globally recognized provider of software solutions for global aerospace & defense (A&D), including airlines and fleet operators, A&D manufacturers, defense in-service support and independent MROs. IFS’s solutions support project and program-centric manufacturing; a complete spectrum of maintenance management capabilities for sea, land and air assets, from heavy, complex, and component MRO, to line maintenance or at-platform/asset support; as well as all types of procurement models. IFS’s innovative enterprise solutions are designed for the regulated A&D industry and markets where manufacturing, MRO, project and service functionality are business- and operationally-critical whilst also supporting global, core enterprise capabilities for managing finance, inventory and human resources. With flexible, modular and enterprise breadth, IFS solutions empower A&D organizations to quickly adapt and manage change whilst delivering bottom-line value, increasing efficiencies and cost savings, and safeguarding compliance. IFS customers include BAE Systems, Lockheed Martin, General Dynamics, SAAB, GE Aviation, Pratt & Whitney, HAL, Emirates, LATAM, Qantas, China Airlines, Air France-KLM, and Southwest Airlines.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Engine Asset Management • Digital Lease Return • Lease Return Project Management • Digital MRO • Document Management/Repository Maximize the value of your aviation assets by simplifying and automating asset management. For both MROs and Engine lessors, Jetraxx’s asset management solutions simplify compliance, standardize data, and streamline processes, with up-to-the-minute views into your entire portfolio anytime, anywhere. Record keeping for aviation assets has long been time-consuming, cumbersome, and inconsistent. Lease returns were stressful for everyone involved, with disagreements about documentation and responsibilities lengthening the process. Whether you are managing a single asset or a fleet, Jetraxx can simplify and streamline all aspects of records management — saving you both time and money.

Jetraxx is your behind-the-scenes partner, providing technical records assistance and portal-based records management, customized with your brand’s look and feel.

With customizable workflows and auto-generated data packs, Jetraxx’s cloud-based, proprietary records management system automates document acceptance, approval, and rejection to ensure data integrity and compliance with your process. MROs can benefit from Jextraxx’s proven digital work order management system, which eliminates burdensome paper handling, automates workflows, and provides real-time updates to clients. The streamlined system is convenient for clients and ensures clear communication from the outset.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Shop / Hangar Visit Models • Asset Driven Capacity Planning • RUL Revenue Models • Asset Risk Analytics • Asset History Data Wrangling The Digital FinTwin™, powered through an Aviation DSaaS (Data Science as a Service) platform, is a data-to-dollar enabler.

The KeepFlying™ platform allows: • Operators, Financiers and Lessors visualize their Asset’s Revenue Potential over its Remaining Useful Life (RUL) • MROs to capitalize on an Artificial Intelligence driven Analytical platform for Profitability & Capacity Planning of an Asset’s Maintenance Visit (Hangar, Shop).

The Data Wrangling layer absorbs, transforms, classifies and categorises every Aircraft, Engine & Component’s historic, dynamic data using unique mathematical techniques.

The Digital FinTwin™’s highly configurable Finance and Risk models use the processed data to assist commercial decisions by generating deep financial insights.

Eliminate Guesswork. Reimagine Revenue Hours.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 67

Lufthansa Industry Solutions

W: www.lufthansa-industry-solutions.com T: +49 40 5070 30000 E: marketing.sales@lhind.dlh.de

KEY BUSINESS/SOFTWARE AREAS • IT Solutions and Process • Consulting for MRO • Electronic Flight Operation Manuals • Airline Job Card Content Management • Predictive Analytics and Maintenance • RFID Lufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements. EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management. DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

MRX Systems

NVable

QOCO Systems

Ramco Systems

W: www.mrxsys.com E: contact@mrxsys.com

W: www.nvable.com T: +44 141 280 0050 E: contact@nvable.com

W: www.qoco.aero T: +358 10 501 4001 E: hello@qoco.aero

W: www.ramco.com/aviation-suite/ T: +91 44 2235 4510 E: contact@ramco.com

Location: Glasgow, UK

Location: Finland

Location: 21 offices worldwide

NAME OF PRODUCT MARKETED • Blue EYE, Blue MRO, Blue STOK

NAME OF PRODUCT MARKETED • ConNVerge for Aviation

NAME OF PRODUCTS MARKETED MROTools.io, EngineData.io, OpsMetrics.io

KEY BUSINESS/SOFTWARE AREAS • Quotation & Invoicing • Project Management & Reporting • Work Report Automatic Generation • eJobCard iPad App • Supply Chain Management

KEY BUSINESS/SOFTWARE AREAS • Electronic Techlog • Electronic Forms (Assessments) • Document Management • Operational Analysis • Station Operational Compliance

KEY BUSINESS/SOFTWARE AREAS • Intelligent maintenance • Data management and integrations • Lean operations • Process consulting • SaaS solutions

NAME OF PRODUCT MARKETED • Ramco Aviation M&E Solution, Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE

The MRX Systems software solution is a fully-integrated digital platform enabling aviation professionals to access real-time data and take control over their fleet and their operations.

The concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

QOCO Systems Ltd helps the aviation industry to succeed in the changing world by creating new ways to work, to communicate, and to utilize data, having been a trusted partner of airlines, MROs, and aircraft OEMs for over ten years.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

QOCO Systems’ solutions provide significant improvements to the industry’s complex processes. They enable our customers to achieve more by doing less and to realize time-savings in labour-intensive tasks. They also bring visibility to customers’ operations to support decision-making based on real-time information.

Location: Luxembourg/Monaco

Thanks to more than 10 years of customer feedback and perpetual development, MRX Systems brings a complete, secure and scalable solution to challenges faced by operators, CAMOs and MROs. The system is divided into three modules, each of them designed to meet the specific operational needs of their users.

Blue MRO — designed for MRO management, this module enables you to digitalize maintenance process from issuing quotations, assigning jobs to technicians, reporting repairs and findings until compiling all related paperwork into one exhaustive and automatically-generated full work report.

Multi-User, 100% paperless, always up-to-date, and Cloud based, all data is accessible at any time worldwide enhancing operation and maintenance efficiency

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure.

Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined.

We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

Solutions offered include the following SaaS solutions: MROTools.io for tool management in aircraft maintenance, EngineData.io for intelligent integrations between collaborating players in aviation, and OpsMetrics.io for fully transparent collaborative decision making. QOCO also provides a wide range of consulting services for customers’ unique needs in the areas of digitalization, process improvement, data analytics, and more.

All this is realized by the business’s team of professionals with expertise in aviation and software development. Agility and customer-centricity is built into QOCO’s way of working, which allows them to quickly and cost-efficiently deliver solutions that fulfill the customer’s real needs.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 68

KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • Maintenance, Repair & Overhaul • Mobility Solutions Ramco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and nextgen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning and Optimization, in one integrated platform.

Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; HyperConnected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers and OEMs bringing Suppliers, Customers and Logistics providers together on ONE platform Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules.

Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

AIRCRAFT IT ReMAP

ROTA.technology Inc.

Rusada

W: https://h2020-remap.eu/ T: +351 239 700 997 E: mferreira@ipn.pt

W: rota.technology T: +1 321 710 7682(ROTA) E: info@rota.technology

W: www.rusada.com T: 03333 440730 E: information@rusada.com

Location: Netherlands, Spain, France, Portugal, Switzerland, Ireland, Greece

Location: Melbourne, FL USA and global

Location: Switzerland, USA, UK, UAE, India, Singapore, Australia

KEY BUSINESS/SOFTWARE AREAS • Aircraft maintenance • Condition-Based Maintenance • Integrated Fleet Health Management • Structural Health Monitoring (SHM) • Prognostics Health Management (PHM)

NAME OF PRODUCT MARKETED • Consulting, MXF Software, PDS(Process Development System) and custom applications

NAME OF PRODUCT MARKETED • Envision

ReMAP (Real-time Condition-based Maintenance for Adaptative Aircraft Maintenance Planning) will contribute to reinforce the European leadership in aeronautics by developing an open-source solution for aircraft maintenance, the Integrated Fleet Health Management (IFHM) system. By replacing fixed-interval inspections with adaptive conditionbased interventions, ReMAP will have an estimated benefit to European aviation of more than 700 million Euros per year. This is due to a direct decrease in maintenance costs, reduced unscheduled aircraft maintenance events, and increased aircraft availability.

KEY BUSINESS/SOFTWARE AREAS • MRO IT Software Implementations • MRO IT Software Upgrades • MRO IT Software Support/Managed Services • MX Long Range Planning • MRO IT Custom Software Development With MRO systems projects and support spanning both the military and commercial markets ROTA brings proven experience to all sides of aviation. Our team has been embedded for years in the business functions we support. In both military and commercial. Specializing in system implementations and upgrades ROTA brings deep knowledge of aviation business processes, integrated into custom built software, to provide not only all testing documentation but also leave customers with a full manual of SOPs moving forward. Aside from upgrades ROTA has completed a number of data projects from cleaning up aircraft configuration to system security overhauls. After these upgrades or projects, training and ongoing admin support can be provided for any MRO IT needs.

KEY BUSINESS/SOFTWARE AREAS • Fleet Management • Base Maintenance • Line Maintenance • Flight Operations • Materials Management Rusada develops ENVISION - an industry leading MRO and Flight Operations solution. With over 100 customers worldwide and a combined fleet of 2,000 fixed wing and rotary aircraft, ENVISION is used by aircraft operators and MRO’s to successfully manage their operations.

The latest version of ENVISION is web-based and deviceagnostic with an intuitive and user-friendly interface.

Modules, which can be purchased individually or as part of an integrated solution, include: Fleet Management, Base Management, Line Maintenance, Component Maintenance, Materials Management, Financial Management, Resource Management, Quality & Safety Management and Flight Operations.

Operations

Webinars eJournals Software Conferences News Advisory Unit Want to be involved?

Simply email scott.leslie@aircraftit.com for more information

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 69

www.aircraftIT.com

DIRECTORY

Seabury Solutions

Swiss Aviation Software

TRAX

TrustFlight

W: www.seaburysolutions.com T: +353 60 621 311 E: mkt@seaburysolutions.com

W: www.swiss-as.com T: +41 61 582 72 94 E: marketing@swiss-as.com

W: www.trax.aero T: +1 305.662.7400 E: sales@trax.aero

W: www.trustflight.io T: 44 (0) 330 229 0219 E: info@trustflight.io

Locations: Ireland, Argentina, Australia, Canada, Germany, Kenya, Korea, Netherlands, Philippines, and the USA

Location: Basel, Switzerland; Miami, FL, USA; Singapore

Location: Miami, FL, USA; West Sussex, UK; Tokyo, Japan; Riyadh, Saudi Arabia

Location: Leamington Spa, UK; Edinburgh, UK; Luton, UK; St Helier, Jersey

NAME OF PRODUCT MARKETED • Alkym, EPAS, eAuthority

NAME OF PRODUCT MARKETED • AMOS

NAME OF PRODUCTS MARKETED

KEY BUSINESS/SOFTWARE AREAS • Technical Operations • CAMO • MRO • Performance Analytics • Regulator Applications

KEY BUSINESS/SOFTWARE AREAS • Material Management • Engineering • Planning • Production • Maintenance Control

NAME OF PRODUCT MARKETED • Tech Log, Task Cards • Digital Logbook • CAMO (service) • Aircraft Registry (service)

Seabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Capital. Seabury Solutions has built its reputation in the market by delivering industry leading aviation IT solutions catering for some of the largest airlines across the world, down to the smallest operators. We have built upon decades’ of aviation expertise in-house, to leverage this knowledge into a suite of products, that enhance the decision making process for Airlines, Regulators and MROs.

Swiss AviationSoftware unites over 30 years of IT experience with profound MRO expertise and offers its customers the functionally unsurpassed and technologically state-of-theart maintenance system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. Today, more than 180 customers worldwide steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software systems worldwide.

With a truly global reach, the network of offices are located in Argentina Australia, Canada, Germany Ireland, Kenya, Korea, Netherlands, Philippines, and the USA. Our integrated aviation software range from Maintenance Systems for Airlines & MROs, Safety Management Software for Aviation Authorities and a range of performance analysis tools within the Enterprise Performance Analysis System (EPAS) Suite. The suite includes modules for Route Profitability, Maintenance Performance, Contract & Invoice Verification Budget Planning, Fuel Planning and Distribution Channel Performance.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

CLICK HERE for Product Details CLICK HERE to Request Private Demo

• eMRO • eMobility KEY BUSINESS/SOFTWARE AREAS • Engineering & Planning • Production & Shop • Technical Records & Reliability • TRAXDoc Document Control • Supply Chain Management • E-enabled Aircraft Capabilities • Aircraft Mobility apps • Maintenance Mobility apps • Paperless Maintenance • Warehouse Mobility apps TRAX is the global leader in the aviation industry for MRO ERP software, with over 200 airlines and MROs using their products. TRAX has the most advanced maintenance software solutions available for airlines and MROs worldwide with fleets consisting of all types of aircraft. TRAX eMRO is a completely integrated product, in addition, the eMobility suite offers a range of iOS apps to provide mobile accessibility.

Organizational efficiency gains can be substantial when using TRAX eMRO and eMobility, and ROI is quickly realized.

TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 70

KEY BUSINESS/SOFTWARE AREAS • Aircraft log books • Aircraft maintenance task cards • Digital and paperless working • CAMO support • Aircraft Registry support From inception, TrustFlight has been ingrained in the aviation industry. Founded by two commercial pilots with a proven track record at the intersection of technology and business, the business has grown considerably and with stability, having recently celebrated the opening of a fourth office.

Throughout, TrustFlight gained an incredible team with backgrounds spanning different areas of aviation and technology, ensuring a solid presence in the industry. Now offering a range of products and services within the sector, TrustFlight helps to remove costly paperwork and associated errors, preserve aircraft value, and increase efficiency and safety in aircraft operations.

Five values shape TrustFlight’s culture, guide the business’s work and the way it grows. Integrity Transparent and open: offering trust to partners and assuming it from them. Responsibility Owning the work they do and taking responsibilty for it: striving to make it the best possible.

Leadership Leading from within: providing support for the team to do incredible work and drive the industry forwards.

Innovation Products are crafted for the future needs of the industry, going beyond what exists in the market. Excellence Every one of TrustFlight’s values contributes towards the excellence in their products.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

DIRECTORY

AIRCRAFT IT Ultramain

Vistair Systems

Yonder

W: www.ultramain.com T: +1.505.828.9000 E: sales@ultramain.com

W: www.vistair.com T: 01454 550663 E: info@vistair.com

W: www.yonder.info T: +41 43 215 27 94 E: contact@yonder.info

Location: Albuquerque, New Mexico, USA

Location: United Kingdom and USA

Location: Zurich, Switzerland

NAME OF PRODUCT MARKETED • ULTRAMAIN® v9™ M&E / MRO • ULTRAMAIN Mobile Mechanic™ • ULTRAMAIN Mobile Inventory™ • ULTRAMAIN ELB™ • ULTRAMAIN M&E / MRO: 31 modules including: Configuration Management; Line/Base Mx Planning; Line/ Base Mx Scheduling; GATe; Quality Assurance; Asset Management

NAME OF PRODUCT MARKETED • DocuNet • SafetyNet

NAME OF PRODUCT MARKETED • Yonder Mind

KEY BUSINESS/SOFTWARE AREAS • Maintenance & Engineering • MRO • Military Maintenance • Maintenance Planning & Scheduling • Paperless Customer Care on Mobile Devices • Electronic Technical Logbook Ultramain Systems, Inc. develops M&E / MRO and ELB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground.

ULTRAMAIN v9, featuring Mobile Mechanic and Mobile Inventory enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with ULTRAMAIN ELB, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with customer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Aviation Document Management (All format types inc. PDF, XML, S1000D, I Spec 2200) • Electronic Flight Bag (EFB) • Document Management and Distribution Platform • Maintenance & Engineering • Flight Operations • Compliance Tracking • Form Creation and Management • Aviation Safety Management Software Vistair provides document, safety, and quality management technology solutions to support the delivery of improved safety, compliance, and operational efficiency that results in significant commercial savings to aviation organizations.

Combining technology, development expertise and service delivery, Vistair’s suite of aviation technology solutions provides both commercial airlines, aerospace and defense organizations with an approach that helps demonstrate a clear link between increased reporting and a change in procedures and behaviors, which fundamentally drives a safer organization.

Document Management: DocuNet is the aviation industry’s leading end-to end document management solution, providing a coherent, single point of control for editing, publishing, distributing, and viewing all operational documentation. It provides the flexibility to access documents via the web and mobile devices and can also manage documents in all formats.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

KEY BUSINESS/SOFTWARE AREAS • Content Management System • Workflow-based Content Distribution • Compliance Tracking • Content-based Learning Stay in control of your content and bring reliable, rolespecific information to frontline employees — with one fully customizable content management solution. Yonder Mind is an easy-to-use content management solution designed specifically for controlled information like operation manuals, guidelines, rules, or regulations. Our unique approach allows users to work with dynamic content instead of static documents. Dynamic content will display the right information at the right time, depending on the user profile and on the context of use. A powerful search function further improves end-user satisfaction.

Yonder Mind brings operational documentation and manufacturer manuals together in one solution. Pilots work with the easy to use YM Offline App and enjoy role-specific revision updates instead of having to go through hundreds of revised pages. Editors create and enhance content in the YM Editor while revisions become manageable again thanks to the fully integrated YM Workflow. Company guides (e.g.

Winter Ops Guide) can be created without having to worry about duplicates anymore since information is only contained once in Yonder Mind. And never miss a change in regulation again thanks to our IQSMS Connector.

We have over 15 years of experience with electronic documentation in aviation that we can leverage to our customers’ benefit. Our team has a diverse background ranging from a former EFB administrator for a large international airline to a long-haul captain knowing, from his own experience, what crews need.

CLICK HERE for Product Details CLICK HERE to Request Private Demo

AIRCRAFT IT MRO • JULY-AUGUST 2021 • 71

Operations

Webinars eJournals Software Conferences News Advisory Unit Want to be involved?

Simply email scott.leslie@aircraftit.com for more information

www.aircraftIT.com

KEEP UP WITH MRO IT DEVELOPMENTS

SUBSCRIBE HERE FOR FREE… IT TAKES A FEW MOMENTS

AIRCRAFT IT MRO