11 members’ NEWS - people and teams CONTD.
Service Design Academy Grows by Walking in Customers’ Shoes The Service Design Academy at Dundee and Angus College is growing to support the demand that organisations have to innovate and improve their businesses. Left to Right: Alison Duncan, Jo McNicoll, Maralyn Boyle, Chris Muir, Caron Sandeman, Katie Murrie Caron Sandeman, Service Design Manager, Katie Murrie, Lead Consultant and Alison Duncan Project Administrator established the Service Design Academy (SDA) in 2017. Development Award (PDA) courses are building skills which are applied Based at Dundee and Angus College Gardyne campus, the team has directly back in the workplace to make change. now doubled to six. Chris Muir joined from Dundee City Council and The SDA team has delivered diverse workshops ranging from Insights Jo McNicoll joined from the V&A Dundee as Consultants in 2018. developing their brand messaging, to Arbroath Academy’s young people Maralyn Boyle joined from Maggie’s in September 2019 as Business defining what secondary education should look like in the future. Development Executive. Katie Murrie, Lead Consultant says, “I love the energy that service design The team brings a breadth of experience and passion for service brings and how powerful it can be. It is great for our team to work in this design, working closely with organisations across many sectors emerging sector with the opportunity to bring value to business and to meet complex business challenges. They do this by walking in people’s lives.” other people’s shoes – listening to customers and colleagues, and Find out more at www.sda.ac.uk or email Maralyn.boyle@ discovering what ideas will work best through testing and adapting. dundeeandanguscollege.ac.uk For aspiring and developing service designers, SDA’s Professional
Ravensby Glass looks to expand team of engineers Ravensby Glass, one of the UK’s leading manufacturers and processors of insulated glass units based in Broughty Ferry, is looking to expand its team of multi-skilled engineers. The glass specialists are looking to add to its team of six multi-skilled engineers following the purchase of new machinery. The new recruit will help the team to conduct preventative maintenance on new and existing machinery which will help with production and efficiency. The current engineers are the backbone of Ravensby Glass and have an extensive range of knowledge from basic Hydraulics/Pneumatics to highly advanced automated PLC controlled facilities. Proud of its team ethos the company has seen Engineers from the textile industry to those who have trained as apprentices in-house with them and have progressed to engineering supervisors within the company.
“Ravensby Glass built a new Factory in 2014 which had the most advanced fenestration machinery installed, with machinery from germany... ”
Their apprentices have spent the first year training at the Dundee Michelin Training Centre and then spent another three years in-house training. Ravensby Glass are still lucky enough to have two of the trained apprentices working within the engineering team. A spokesperson for Ravensby Glass said: “Ravensby Glass built a new Factory in 2014 which had the most advanced fenestration
machinery installed, with machinery from Germany, Spain, Finland, United Kingdom and more. This required the Engineering team to liaise worldwide with machinery manufacturers on a regular basis. The Engineers can be working on a brand new automated machine in the morning and then on a 25 year old Hydraulic System in the afternoon, this requires them to be very adaptable.” DACC • CONNECTED | WINTER 2019
