RETAIL
THE WEEK IN
video
COMMUNITY CLAPS RETAILERS
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COMMUNITY
NHS-INSPIRED RESPECT FROM LOCALS FOOD-TO-GO
SPAR SCOTLAND’S NEW F2G CONCEPT
CJ LANG ROLLS CJ’S OUT TO STORES
SNAPPY SHOPPER TV CAMPAIGN NISA’S INSIGHT SOLUTION MOBILE RETAIL INNOVATION
+
STORE PROFILE
PGNJ MAKES IT EIGHT
GLASGOW GROUP ADDS 8TH STORE
COVID CHRISTMAS EASING AHEAD? Commercial Partner:
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Issue 31 Wednesday 18th November 2020
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THE WEEK IN RETAIL
EDITOR’S COMMENT SHARE YOUR NEWS AND VIEWS WITH ME AT ABEGLEY@55NORTH.COM
MIXED MESSAGING ADDS TO FESTIVE UNCERTAINTY A second wave of Covid-19 has seemed inevitable for a long time now and it increasingly looks like things are going to get a whole lot worse before they get any better. If anything, the uncertainty that has plagued the entire retailing supply chain over the last seven or eight months only seems to be growing. Planning any further ahead than about a fortnight at the moment seems like an act of folly, even if we all remain wedded to the idea that we somehow need to create some sort of plan for the future. At 6pm on Friday this week, some 11 Council areas in west and central Scotland will enter Tier 4 of Scotland’s unique 5-tier Covid-19 restrictions model. In other words, full-on lockdown. With First Minister Nicola Sturgeon’s announcement still ringing in our ears, it was bizarre then to discover that UK government Ministers are currently discussing how they could relax restrictions, if even for just a few days, to allow people to celebrate Christmas with their families.
The prospect of Christmas with family is obviously highly appealing for most of us, but the already significant risk of mixed messaging causing mass confusion among the Great British public has ratcheted up another notch or three. I don’t propose to get into a moral debate about coronavirus restrictions, but I would suggest that mixed messaging only makes the ultimate and much bigger task – ensuring widescale adherence to the rules for as long as it takes – that bit more difficult. Broadly speaking and purely from my own experience, a lot of people have been losing faith in the strategies adopted by the various governments across the UK and many simply can’t see the logic behind a lot of the more recent decisions made by Johnson, Sturgeon and co. Our leaders are at risk of entirely losing the dressing room here and you don’t need to be Jose Mourinho to know what happens in that situation.
ANTONYBEGLEY ANTONYBEGLEY ANTONYBEGLEY
ANTONY BEGLEY, EDITOR
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 3
L A U T VIR SLR REWARDS 2020 A VIRTUAL FESTIVAL OF EXCELLENCE With Coronavirus ruling out live events for the foreseeable future, this year’s SLR Rewards will for the very first time in their near 20-year history be going virtual! On Friday 11th December at 6pm we will be bringing the entire Scottish local retailing industry together, as we do every year, but this time retailers will be able to join the party from the comfort of their own home, or store, via their PC, laptop, smartphone or tablet. CLICK HERE TO REGISTER FOR FREE
FRIDAY 11TH DECEMBER, 6PM
CONTENTS
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 WWW.SLRMAG.CO.UK
6
13
26
THIS WEEK’S NEWS IN BRIEF
RESPECT FOR RETAILERS
STORE PROFILE: NISA HAIRST STREET
Proposed legislation to protect shopworkers gets voted through Stage 2 in the Scottish Parliament.
Residents of Kirkcaldy pay tribute to their local retailers for their heroic efforts during the pandemic.
Glasgow-based retail chain PGNJ opened its eighth store just over a week ago. We take a look.
10 COVID-19 UPDATE
20 DATA: NISA
32 PICKS OF THE WEEK
14 SLR REWARDS
NISA GIVES RETAILERS A STREAM OF
35 OUT THE BOX: MOBILCHEF
THE MOST REWARDING AWARDS IN THE
ACTIONABLE INSIGHTS AND DATA TO HELP
RETAIL CALENDAR GOES VIRTUAL.
THEM GROW SALES AND PROFITS.
18 MEDIA CAMPAIGNS: SNAPPY SHOPPER
23 FOOD-TO-GO: CJ’S
THE HOME DELIVERY APP LAUNCHES FIRST EVER TV CAMPAIGN.
TWITTER.COM/SLRMAG
UNLOCK FRESH GROWTH FOR RETAILERS? 39 BEFORE YOU GO...
SPAR SCOTLAND UNVEILS A NEW FOOD-TOGO CONCEPT.
WWW.FACEBOOK.COM/SLRMAG
COULD A BESPOKE MOBILE RETAIL UNIT
WHAT ABOUT THIS AS AN ALTERNATIVE TO THE CHRISTMAS PARTY THIS YEAR?
WWW.SLRMAG.CO.UK
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 5
NEWS DIGEST
THIS WEEK’S NEWS FOR ALL THE LATEST NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
DIAGEO GREEN GONG Diageo has again been recognised in the Dow Jones World Sustainability Index
FORECOURTS
ASCONA STRENGTHENS NISA LINKS
2020, for the third consecutive
FAST-GROWING
year. The maker of Johnnie
FORECOURT
Walker, Smirnoff and Guinness
OPERATOR ASCONA
has been ranked in the top
GROUP HITS 41
four beverage companies
STORES WITH NISA.
worldwide.
OWN LABEL COFFEE Co-op has unveiled a new ethically-sourced hot drinks brand called Ever Ground as it strengthens its food-to-go offering. The range is being trialled in nine stores this month with products in the range including coffee, hot chocolate and tea. All are
Nisa is continuing to grow its footprint in the forecourt sector following the expansion of independent partner Ascona Group. The fast-growing forecourt operator, who signed a deal to be supplied by Nisa in spring, now has 14 stores converted to the Nisa fascia and a further three due to be completed by the end of the month.
In total 41 stores are now trading with Nisa, all of which will convert to Nisa stores, and plans are in place to grow this number during 2021. Ascona is also showcasing the very first Nisa Express store format which was unveiled at the group’s New County Service Station in Clophill, Bedfordshire in October (pictured).
100% Fairtrade.
COOL IDEA Aldi is launching a 100% recyclable freezer bag with trials taking place in 230 stores in England. Made from a fully recyclable polyethylene and seafood waste, the bags retail at 99p and are also treated with an antimicrobial agent that inhibits the growth of common
SPAR SCOTLAND BACK ON TV Spar Scotland returned to TV screens on Monday with its latest ad campaign. The ads highlight the “great value available” in Spar stores across the country and follow TV campaigns in January and September. Running until 29 November, the latest activity comprises four 20 second adverts running at peak viewing times
on STV over a two-week period. The ads will be supported by a social media campaign, in-store radio and in-store POS. Promotions will focus on nine key deals from brands including: Golden Wonder, Walkers Doritos, IrnBru, Coca-Cola, Magners, Tennent’s, Kopparberg, Kellogg’s, Birds Eye and Aunt Bessie’s.
types of bacteria and mould. If the trial is successful, the bags will be rolled out UK-wide.
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CLICK HERE TO VIEW THE VIDEO
NEWS DIGEST
THIS WEEK’S NEWS FOR ALL THE LATEST NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
SHOPWORKER PROTECTION
SHOPWORKERS’ PROTECTION BILL CLEARS SECOND HOLYROOD HURDLE
UNITAS PRINTING SERVICE Unitas Wholesale has launched a new and completely free Plan for Profit POS printing facility giving
THE SCOTTISH PARLIAMENT VOTED YESTERDAY TO SUPPORT KEY
retailers access to high quality,
PROPOSED LEGISLATION THAT WILL MAKE IT A SPECIFIC OFFENCE
customisable point of sale
TO ASSAULT A SHOPWORKER.
for their stores. The POS is available to print from the
Daniel Johnson MSP’s Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Bill moved a lot closer to becoming law yesterday as the Scottish Parliament voted in support of it. The Stage 2 vote represents a crucial step forward and the Bill will create a new statutory offence of assaulting, threatening or abusing a retail worker and provide further legal protections when the worker is carrying out their statutory duties around age-restricted sales.
Daniel Johnson said: “I’m delighted to see my bill pass Stage 2 at the Economy Committee, especially as it is Respect for Shopworkers Week. It was encouraging to hear so many supportive voices recognising the important work of our retail workers. “I now look ahead to championing our retail workers in the final Parliamentary Stage debate before my Bill becomes law.” The Bill now faces a final Stage 3 vote before it can be made law. A date for this vote has yet to be confirmed.
retailer’s own computer.
VIRTUAL TOURS Nisa’s logistics team has launched a virtual tour of the company’s Scunthorpe warehouse to allow it to continue to provide suppliers and colleagues from partner organisations with a better understanding of how its distribution centres operate
LIDL GRADUATES Lidl has launched a graduate
CENTRAL ENGLAND CO-OP GOES APPY
and placement programme as it searches for undergraduates and students to join the team
Central England Co-op has linked up with Appy Shop to offer shoppers a home delivery service. The trial service is running in parts of Norfolk, Leicester, Stafford and Burton and allows customers to order via a dedicated app. Deliveries will be made in a special electric vehicle and all deliveries will be made without the use of plastic bags.
in Scotland. The programme offers a starting salary of £37,000 as well as a fully expensed premium company car and 30 days’ annual leave. Over 90% of placement students and graduates from the last five years are now in permanent management positions with Lidl.
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 7
THE UK’S BEST SELLING CRAFT BEER IS NOW CARBON NEGATIVE.
TOMORROW STARTS TODAY.
AT BREWDOG, WE BELIEVE THAT BY HAVING THE CONVICTION TO DO THINGS ON OUR TERMS, AND BY LIVING THE PUNK DIY ETHOS, WE CAN CHANGE THE WORLD WITH CRAFT BEER… ONE GLASS AT A TIME. AND OUR WORLD NEEDS CHANGE NOW MORE THAN EVER. From working with the best experts in the world, to double offsetting all our emissions, and from waging a war on waste, to investing heavily to reduce our emissions to zero, we are putting everything on the line for what we believe in. We are learning as we go and will continue to make mistakes. We promise to share the good and the bad from our journey to become the world’s most sustainable drinks business.
MAKING SURE THAT WE, AND FUTURE GENERATIONS HAVE A PLANET TO BREW BEER IS THE SINGLE BIGGEST FOCUS OF BREWDOG. FOREVER.
NEWS SPECIAL
COVID-19 UPDATE FOR ALL THE LATEST CORONAVIRUS NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
BUDGET DATE SET The Scottish Government has announced that its budget will be published on 28 January 2021. Finance Secretary Kate Forbes revealed the date last week following the UK Government’s decision to postpone its Autumn Budget until an unspecified date in the new year. Forbes said the UK government’s decision would cause “significant difficulties”.
HMRC ON HUNT Companies that made claims under the Coronavirus Job Retention Scheme but didn’t keep proper records will be the first to be investigated, says Blick Rothenberg. HMRC is investigating widespread fraud and is looking into thousands of claims.
CLEAN GIVEAWAY JJ Foodservice is giving families that need help with the cleaning free bundles of anti-bacterial spray, washing up liquid and laundry products. The giveaway is taking place on JJ’s Facebook and Twitter pages in partnership with DCS Group, which looks after many of the leading household cleaning brands.
ABUSE ‘HAS GOT WORSE’ DURING PANDEMIC A NEW SURVEY OF OVER 2,000 RETAIL WORKERS HAS FOUND THAT
R
THREE-QUARTERS SAY ABUSE HAS GOT WORSE DURING THE PANDEMIC.
etail trade union Usdaw unveiled the shocking results of a new survey on Monday to mark the launch of Respect for Shopworkers Week. Interim results from over 2,000 retail staff across the UK show that so far this year: Q 76% say abuse has been worse than normal during the Covid-19 pandemic, Q 85% of shopworkers have experienced verbal abuse, Q 57% were threatened by a customer, Q 9% were assaulted.
Paddy Lillis (pictured), Usdaw General Secretary, commented: “Yet another Usdaw survey shows that some people have responded to this appalling pandemic by abusing shopworkers. At a time when we should all be working together to get through this national crisis, it is a disgrace that staff working to keep food on the shelves are being abused.”
STUDENT TESTING PROGRAMME UNVEILED Thousands of students in Scotland will be tested for coronavirus under plans to allow those wishing to return home at the end of term to do so safely. Further and Higher Education Minister Richard Lochhead outlined the measures being taken by colleges and universities to support the safe return of up to 80,000 students ahead of the winter break. The plans include a widespread Covid-19 testing scheme, which is expected to be rolled out by the start of December. Enabling easy access to testing for students with Covid-19 symptoms has already proved to be effective in controlling outbreaks. Now Scottish students will be included in a UK-wide initiative to test some asymptomatic students prior to the end of term.
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NEWS SPECIAL
COVID-19 UPDATE FOR ALL THE LATEST CORONAVIRUS NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
FAMILY CHRISTMAS GET-TOGETHERS ‘UNDER CONSIDERATION’
TESCO’S BIZARRE CHALLENGE GOES VIRAL Tesco’s social media team has come up trumps with a highly creative but very simply campaign that has gone viral on Twitter. The supermarket issued a frankly bizarre challenge to followers: quote Tesco’s Tweet and succeed in getting zero likes, retweets or comments and win a free Tesco Meal Deal.
GOVERNMENT MINISTERS ARE REPORTEDLY EXAMINING HOW
G
CORONAVIRUS RESTRICTIONS COULD BE RELAXED TO ALLOW FAMILIES TO CELEBRATE CHRISTMAS TOGETHER.
SCOTLAND SLIDES FURTHER INTO LOCKDOWN A total of 11 areas in west and central Scotland will be placed in the highest level of the country’s five-tier system of coronavirus restrictions from 6pm on Friday. The restrictions will remain in place until at least 11 December and will affect some 23 million people.
The new measures include the closure of non-essential shops, pubs, restaurants and gyms. East and South Ayrshire, East and West Dunbartonshire, East Renfrewshire, Glasgow, North and South Lanarkshire, Renfrewshire, Stirling, and West Lothian are affected.
TECH SOLUTIONS
overnment Ministers are looking at how coronavirus restrictions could be eased over Christmas to allow families to spend part of the festive period together. Susan Hopkins, the government’s medical adviser on coronavirus, said Ministers were working on a plan to allow Christmas to be “as close to normal as possible”. If the rules are relaxed, it is likely to be for a very short period, possibly only a few days. All four UK nations – England, Scotland, Wales and Northern Ireland – are trying to work out a common approach to Christmas so families spread across the UK can still meet up. The advice was likely to urge families not to hold big gatherings and to travel by car, rather than public transport.
As The Week In Retail went to (digital) press, the campaign had received over 123,000 retweets – but so far it looks like no-one has actually managed to get zero likes, retweets or comments. Just goes to show that sometimes it’s the simplest strategy that works best.
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 11
DESTINATION RETAIL AN SLR GUIDE TO BECOMING A ‘DESTINATION STORE’ WHY IT MATTERS... AND HOW TO DO IT. CLICK ON THE BUTTON BELOW TO READ IT NOW
DESTINATIO RETAIL N
AN SLR GUID E TO ‘DESTINATIO BECOMING A N STORE’ W HY IT MAT TE
READ NOW
RS... AND HO
W TO DO IT .
OCTOBER 20 20 HOME DELIVE RY
/ FOOD-TO-G O / DIFFERENT LOCAL SOUR IATED RANGE CING / SUS / TAINABILITY / TECH
Destination
Retail.indd
1
06/10/2020
18:03:05
COVID-19
RESPECT FOR RETAILERS PREMIER SMEATON STORES, KIRKCALDY
THIS IS RESPECT! IF YOU DOUBTED HOW MUCH COMMUNITIES ACROSS THE UK RESPECT THE HEROIC EFFORTS OF THEIR LOCAL RETAILERS DURING THE PANDEMIC, THEN CHECK OUT THIS VIDEO SHARED WITH US BY KIRKCALDY PREMIER RETAILERS ABADA AND ASIF AKHTAR.
CLICK TO WATCH
L
ife since March has been challenging for communities across the UK and they have come to rely more than ever on their local stores to keep them fed, watered and balanced in the toughest times most of have known. As local retailers, it’s often easy to feel that your heroic efforts have gone unnoticed and under-appreciated – but this video shared with us by Kirkcaldy husband and wife retailing team Asif
and Abada Akhtar demonstrates in the most powerful way just what their local store means to the good people of the Smeaton community. An emotional Asif told The Week In Retail: “We were just in the shop as usual when we heard all this noise outside. “It sounded like loads of people clapping but it wasn’t a Thursday night and it wasn’t 8pm, so we rushed outside to see what was going on.”
Abada takes up the story: “I went outside to find dozens of our customers standing outside clapping us. They even left a bunch of flowers at the door of the shop. I honestly couldn’t believe it. I was in tears! It meant so much to us that they had taken the time to organise this and show us they appreciate everything we’ve tried to do for the community both during coronavirus and before. Honestly, there wasn’t a dry eye in Smeaton that night!”
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EVENTS
VIRTUAL FESTIVAL SLR REWARDS 2020
SLR REWARDS 2020: A VIRTUAL FESTIVAL OF EXCELLENCE WITH CORONAVIRUS RULING OUT LIVE EVENTS FOR THE FORESEEABLE FUTURE, THIS YEAR’S SLR REWARDS WILL BE GOING VIRTUAL FOR THE VERY FIRST TIME IN ITS NEAR 20-YEAR HISTORY!
S
LR is excited to confirm that for the first time since we first launched the Rewards almost 20 years ago, we will be holding the event virtually. With coronavirus ruling out live events this year and for the foreseeable future, this year we will be instead hosting a virtual festival of excellence. On Friday 11 December at 6pm we will be bringing the entire Scottish local retailing industry together, as we do every year, but this time retailers will be able to join the party from the comfort of their own home, or store, via their PC, laptop, smartphone or tablet. Coronavirus has turned the world upside down which is why it is more important than ever that we recognise and celebrate the fantastic role that local retailers play in communities the length and breadth of Scotland. And we want you to help us create a very special event where we can raise a glass to this phenomenal industry sector and come together – in a virtual environment – to praise, thank and honour Scotland’s heroic local retailing sector. Antony Begley, SLR Publishing Director, said: “We are both delighted and excited to be launching the first ever
SLR Rewards in virtual format. Clearly, it’s not how we had envisaged the Rewards and we would have much preferred to bring the entire Scottish local retailing industry together for a great night as we’ve been doing for almost 20 years – but coronavirus has made that impossible. The safety and wellbeing of all our industry friends is paramount. “But we are thoroughly looking forward to recognising and rewarding this absolutely amazing sector in a virtual environment. It’s been a long, tough year for us all so it will be a pleasure to end the year with a celebration of the entire Scottish local retailing sector. I think we’ve demonstrated over the last seven or eight months just how valuable our sector is to every community across Scotland and I sincerely hope that the heroic efforts of local retailers across the country during these tough times will be rewarded with increased loyalty from shoppers long into the future. How this industry is perceived by shoppers has changed forever and we have a golden opportunity to build a lasting legacy. “I look forward to virtually welcoming you all on 11 December.”
CLICK HERE TO REGISTER FOR FREE
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EVENTS
VIRTUAL FESTIVAL SLR REWARDS 2020
Beer, Cider, Wines & Spirits Retailer of the Year Q Premier Dundee University Q Premier Smeaton Stores, Kirkcaldy Q Spar Havannah Street, Glasgow Biscuits Retailer of the Year Q Eurogarages Spar Duncansfield Q Best-one Redding Supermarket Q Spar Dalrymple Confectionery Retailer of the Year Q David’s Kitchen Falkirk Q Eurogarages Spar Hamilton Q Londis Solo Convenience Store, Baillieston Q Spar Leuchars Crisps & Snacks Retailer of the Year Q David’s Kitchen Falkirk Q Eurogarages Spar Lomondgate Q Spar Camelon Food to Go Retailer of the Year Q Brysons Londis, Prestwick Q David’s Kitchen Falkirk Q Nisa Pinkie Farm Convenience Store, Musselburgh Q Spar Havannah Street, Glasgow Forecourt Retailer of the Year Q Brysons Londis, Prestwick Q Jet Nisa Ardeer, Stevenston Q Premier Racetrack Autoport Services, Glasgow Fresh, Chilled & Frozen Retailer of the Year Q Premier Dundee University Q Nisa Pinkie Farm Convenience Store, Musselburgh Q Spar Renfrew
THE FINALISTS
Newstrade Retailer of the Year Q Joes, Loanhead Q J&R McInnes, Dalry Q Premier Turriff Soft Drinks Retailer of the Year Q Day-Today Barassie Q Eurogarages Spar West Highway, Clydebank Q News 24, Glasgow Q Spar Boswell Park, Ayr
Vaping Retailer of the Year Q Premier Racetrack Autoport Services, Glasgow Q Spar Havannah Street, Glasgow Q Wazs, Broxburn
VIRTUAL
Community Involvement Retailer of the Year Q Day-Today Bourtreehill Q Londis Solo Convenience Store, Baillieston Q Nisa Pinkie Farm Convenience Store, Musselburgh New Store of the Year Q David’s Kitchen Kirkcaldy Q Spar Freuchie Q Spar Havannah Street, Glasgow
Best Refit of the Year Q Highclere Food Store, Inverurie Q Premier Racetrack Autoport Services, Glasgow Q Nisa Bellshill Q Nisa Pinkie Farm Convenience Store. Musselburgh Responsible Retailer of the Year Q Family Shopper Blantyre Q Londis Solo Convenience Store, Baillieston Q Premier Racetrack Autoport Services, Glasgow Scottish Brands Q Eurogarages Lomondgate Q Greens of Ellon Q Nisa Pinkie Farm Convenience Store. Musselburgh Sustainability Q Greens of Ellon Q Highclere Food Store, Inverurie Q Premier Dundee University Q Premier Watson’s Grocer, Moniaive
When? Friday 11 December, 6pm
Team of the Year Q Best-one Whitburn Post Office Q Day-Today Lochside Q Premier Smeaton Stores, Kirkcaldy
Where? Instore, on your sofa or wherever you happen to be
ThinkSmart Innovation Award BP Mearnskirk Day-Today Redburn Road, Prestonpans Premier Racetrack Autoport Services, Glasgow
Dresscode: Come as you are
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 15
HOME DELIVERY
SNAPPY SHOPPER TV AD CAMPAIGN
SNAPPY TV CAMPAIGN BOOST FOR RETAILERS SNAPPY SHOPPER HAS LAUNCHED ITS FIRST EVER TV CAMPAIGN THIS WEEK,
S
BENEFITTING THE HOME DELIVERY SPECIALIST’S GROWING LIST OF RETAILER CLIENTS.
nappy Shopper has launched a new national TV, video on demand, radio and online advertising campaign in a move designed to encourage shoppers to shop locally via the home delivery and click & collect app. More than 500 stores now use the app across the UK with retailers regularly achieving in excess of £10k per week with an average basket spend of more than £25. The 30-second ads close with the line “from local store, to door… download the Snappy Shopper app for deliveries from as little as 30 minutes and get your first order delivered free”. Philippe Rondepierre, Marketing Director at Snappy Shopper, said: “The aim of our first national advertising campaign is to target shoppers who have the greatest propensity for convenience shopping and home delivery. “We are raising the awareness of Snappy Shopper in the regions and localities where we deliver. Scotland currently has the greatest density of Snappy Shopper outlets with 64% of the resident population covered but as our presence is expanding fast throughout the UK. This gives us access to a greater choice of traditional and online media channels.” The campaign will run until 5 December 2020.
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Advertising will be on TV and radio in Scotland and on radio in England and Wales as well as on Google Display, Google Universal App and social media. Rondepierre added: “Ahead of the TV and digital launches, we have provided advice to all our retailers using the Snappy Shopper app with details on how to make the most of their digital channels. “We see our home delivery app as a complementary addition to the in-store experience and we will continue to support retailers to make the most of the benefits our platform brings. “Great availability, speed of delivery and a wide product range sold at in-store prices are building customer loyalty and enabling retailers to succeed. Exceeding local shoppers’ expectations will allow retailers to grow their business.” Snappy Shopper has invested a six-figure sum in the advertising campaign which was created by the award-winning Leith Agency. New shoppers to the Snappy Shopper app will benefit from free delivery of their first order of £10 or more throughout the campaign. For more information visit: www. snappyshopper.co.uk.
HOME DELIVERY
SNAPPY SHOPPER TV AD CAMPAIGN
CLICK HERE TO VIEW THE VIDEO
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 19
DATA
RETAILER INSIGHT NISA
NISA UPS DATA GAME WITH WEEKLY INSIGHTS FOR RETAILERS
T
NISA IS SUPPORTING INDEPENDENT RETAILERS WITH A STREAM OF ACTIONABLE INSIGHTS AND DATA TO HELP THEM GROW SALES AND PROFITS IN A FAST MOVING, INCREASINGLY DATA-DRIVEN WORLD.
he shift towards actionable, data-driven insight has been noticeable in recent months as many wholesalers and retailers begin a rapid move towards embracing a new approach to decision-making.
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With coronavirus ensuring that the pace of change within independent retail is faster than ever, being able to gain access to accurate, up to date and actionable insight is now critical for local retailers.
DATA
RETAILER INSIGHT NISA
dedicated Nisa insights team Among the latest with data drawn from an array developments in this area “There is a wealth of of the latest data, research and has been the launch of a new information out there reports. service from Nisa, which is Nisa Insights Manager offering independent retailers but we’re constantly Charlotte Westacott says: “There a stream of useful insights and distilling it and cutting is a wealth of information out information throughout the there, presented in a vast number pandemic to support them in through the noise to of reports and data trackers. their drive to grow sales and We’re constantly distilling that further cement themselves into share the most relevant detail and cutting through the their communities. points and provide noise to share the most relevant Since the early days of the points and provide suggested first Covid lockdown, Nisa suggested actions.” actions for Nisa partners.” partners have been presented The information is presented with weekly data outlining key issues to address such as the impact of the pandemic in simple and easy-to-understand infographics and on shopper wellbeing, how to provide support to the shared with retailers via an array of channels. “We’re watching out for any trends emerging and community, online purchasing habits and retaining that then determines what key information we should consumer spend. The weekly reports have been prepared by the be sharing to help partners focus on,” adds Charlotte.
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 21
DATA
RETAILER INSIGHT NISA
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FOOD-TO-GO
CJ’S SPAR SCOTLAND
SPAR SCOTLAND UNVEILS NEW FOOD-TO-GO CONCEPT
A
SPAR SCOTLAND WHOLESALER AND RETAILER CJ LANG HAS UNVEILED ITS LATEST FOOD-TO-GO
CONCEPT WITH THE LAUNCH OF THE CJ’S BRAND WITHIN ITS COMPANY-OWNED STORE PORTFOLIO.
mong the many new initiatives launched at Spar Scotland’s recent virtual tradeshow was a brand new food-to-go concept that has begun rolling out in a number of the retailer and wholesaler’s companyowned stores, including Spar Mastrick (pictured). Named CJ’s, the new concept promises a “quick and tasty food brand” and forms part of a significant investment by Spar Scotland operator CJ Lang & Son. The company expects the CJ brand to be present in all company-owned stores by the end of March 2021. The CJ’s brand will exist alongside the group’s already extensive foodto-go range which includes Rollover Hotdogs, Costa Coffee, F’real, Skwishee and Tango Ice Blast. The rollout programme will also include a hot breakfast and lunch offer along with support from local bakers Asher’s, Browning’s the Bakers, JG Ross, McGhee’s and Stuart’s for a range of cakes, sweet treats and hot savouries. Stephen Brown, Head of Food-togo at CJ Lang, says: “We are delighted
to be working with so many local Scottish bakers as well as large iconic brands to deliver our new CJ’s foodto-go offering. This adds to the stable of existing brands we work with, the great local bakers and the multitude of Scottish based suppliers. “We have very ambitious plans to grow food-to-go within our Spar estate in Scotland. It is one of the fastest growing sectors of the eating out market and as a forward-thinking convenience retailer we are making a huge investment to ensure we are at the forefront of this sector.”
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BOOST YOUR VALUE SALES AND STOCK UP ON PINT CANS! 60% of shoppers only buy pint can formats, with the pack size growing +£37 million last year.*
Convenience retailers saw their average annual sales increase by £383 when stocking the pint can format vs 500ml can.**
We’re optimising our portfolio to help you meet the growing demand in pint cans. From October, we’ll cease production of the 500ml can. Stock up on our 568ml and 440ml cans today. ©2020 AB InBev UK Limited, all rights reserved.
*NEILSEN GB Total Impulse – Value (in £M) – 2019 ** Nielsen Scantrack |YTD 05.09.20 | Impulse channel
ALCOHOLIC SPARKLING WATER. YEAH, THAT’S A THING NOW.
Please drink responsibly. Over 18s only.
STORE PROFILE
NISA HAIRST STREET, RENFREW PGNJ
CLICK HERE TO VIEW THE VIDEO
26 I SLRMAG.CO.UK / ISSUE 31 / WEDNESDAY 18TH NOVEMBER 2020
STORE PROFILE
NISA HAIRST STREET, RENFREW PGNJ
HOW’S YOUR WEEK BEEN...
STEPHEN MCINDOE?
GLASGOW-BASED RETAIL CHAIN PGNJ OPENED ITS EIGHTH STORE JUST OVER A WEEK AGO WITH THE NINTH DUE ONLINE IN THE NEXT FEW WEEKS. TWIR CAUGHT UP WITH DIRECTOR STEPHEN MCINDOE FOR THE LOWDOWN.
HOW’S YOUR WEEK BEEN STEPHEN? Pretty good actually! There’s a lot going on with this store just opening and the refit underway on the next store so there’s a lot to keep us busy and smiling.
YOU’VE GOT EIGHT STORES OPEN NOW? Yes, Hairst Street in Refrew is the eighth and ninth store, which is in Giffnock, should be open in the next few weeks. All of the stores are in the Glasgow area.
NOT BAD GOING FOR A COMPANY THAT’S ONLY TWO YEARS OLD? Well, we’ve been in retail a bit longer than that but PGNJ Ltd is only two years old and we’ve been growing fast since then. There are four directors: myself and the three brothers: Jay, Saj and Iffy Javid.
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STORE PROFILE
NISA HAIRST STREET, RENFREW PGNJ
ANY MORE STORES ON THE WAY? Yes, we’re hoping to add another four in the near future.
ALL WITH NISA? Yes, we started trading with Nisa about a year ago and they are our main supplier. Not all the stores were branded as Nisa, but we’re in the middle of branding them all under the Nisa fascia.
“We always believe in closing stores when we take them over to make it crystal clear to shoppers that the store is under new management and ownership – if you just re-open the day after you take over a lot of customers don’t realise that there’s new owners.” WHEN DID THIS STORE OFFICIALLY OPEN? We opened it on 6 November after a full refit. We were lucky because it had relatively been refitted to a good standard but we still had to do a lot of work to give it our own stamp. We turned everything in the shop 90 degrees to bring the counter nearer the front door and so that the shelving would run from front to back, rather than side to side the way it was, which we feel is more natural for shoppers.
HOW LONG WAS IT CLOSED FOR THE REFIT? It was closed for almost a month but we always
28 I SLRMAG.CO.UK / ISSUE 31 / WEDNESDAY 18TH NOVEMBER 2020
believe in closing stores when we take them over. Firstly, it lets us get the refits done much more easily but more importantly, we want to make it crystal clear to shoppers that the store is new and is under new management and ownership. If you just re-open the day after you take over a lot of customers don’t realise that there’s new owners. That’s just how we like to do it.
IT’S QUITE A BIG STORE SO YOU HAD A LOT OF SCOPE Yes, it’s over 2,000sq ft and it’s a nice neat shape inside so we had room to include everything we needed and, to be fair, our customers seem to love their new store.
WHAT WAS THE ETHOS BEHIND THE PLANNING FOR THE NEW STORE We try to keep retail simple. Essentially, we were really just aiming to offer our shoppers a great range and great value. We also wanted to make sure we incorporated key trends like hot and chilled food-to-go, high-quality coffee, fresh fruit and veg, vaping, gins and so on.
AND THE CO-OP RANGE FEATURES PROMINENTLY? Yes, the Co-op own label range is really important to us, mainly because it’s a fantastic brand that customers love. They have real confidence in it and they perceive it as being a quality range. Plus, there’s more scope for us as retailers because the margins are usually better than you can get on many of the big brands.
TELL US ABOUT THE FOOD-TO-GO BAY… We wanted an eye-catching focal point for shoppers as soon they walk through the door, so we’ve created a bay with a Costa, F’real and
STORE PROFILE
NISA HAIRST STREET, RENFREW PGNJ
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 29
STORE PROFILE
NISA HAIRST STREET, RENFREW PGNJ
Skwishee machines that’s nice and bright and lively with constantly changing digital screens. It looks engaging and attractive and it also helps set our stall out, if you know what I mean? Our fresh range is right next to that bay and the chilled cabinets face it, so it lets customers know we’re all about food-to-go and fresh and chilled.
AND NO EXPENSE SPARED ON THE REFIT? We take the refits seriously because we want our stores to have a real ‘wow’ factor when customers come in. There’s so much competition these days that the store really has to look great to stand out. Nisa did a lot of the layout work for us and Mardec did the actual refit. There was a big focus on making the store feel spacious and roomy and we worked hard on elements like high quality lighting which really help lift the store and give it a warm, welcoming feel.
YOU’RE NOT SHORT OF COMPETITION EITHER? There’s stores all around us but, to be honest, we don’t worry too much about what other retailers are doing. We focus on what we’re doing and do it the best we can and that strategy has been working for us.
DID YOU NEED A WHOLE NEW TEAM FOR THIS STORE? We have around 60 staff now so we’re lucky in that the management team for the store is all people that already worked for us and know what we want and what we expect. But we did recruit a lot of local people too.
IT’S EARLY DAYS, BUT HOW IS THE STORE PERFORMING? Very well, we’re really pleased. Our first week
30 I SLRMAG.CO.UK / ISSUE 31 / WEDNESDAY 18TH NOVEMBER 2020
was ahead of projections and our second week was bigger again so we’re happy. We had a Free Skwishee Day earlier this week and that was really popular, as you can imagine, and brought lots of new faces to the store. The data we got from the previous owners wasn’t fantastic, but we can pretty confidently say we’re up very significantly on what they were achieving, so we’re in a good place and excited about Christmas.
HOW HAS THE COMPANY BEEN DOING DURING LOCKDOWN? We can’t complain! Broadly speaking, business has doubled. In the first few weeks after lockdown in March sales just kept climbing and climbing and we couldn’t believe it. They held that way for a long time and even now they’re still well above where they would normally be.
THAT MUST HELP… Well, it certainly doesn’t do any harm. The extra revenue helps with adding new stores but one of the biggest benefits is that we’ve been able to recruit a lot of new staff. It’s also been a rewarding experience because a lot of our new team had been made redundant so it’s nice to be able to get them back into work with a company that’s growing and doing well.
SO IT’S ONTO THE NEXT ONE? As always! We have big plans and so far we’ve been exceeding our own ambitious targets and it’s a great place to be in. It’s a great industry and it’s fantastic to see it thriving.
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NPD AND MEDIA
PICKS OF THE WEEK TO GET YOUR PRODUCT LISTED PLEASE CONTACT RAITKEN@55NORTH.COM
SCHWEPPES ON TV
FESTIVE FLIPZ
TARTAN TWIST
Schweppes has kicked off
Flipz is taking on a new festive
Just in time for St Andrews
the festive spirit with a new
form with the addition of 160g
Day on 25 November, Lactalis
TV campaign: Schweppes,
sharing packs containing
has rolled out limited edition
We’ve Got The Tonic, You’ve
Christmas-themed shaped
St Andrew’s Day packaging
Got The Spirit. This is the first
pretzels. Available in Milk
for a number of its products:
time Schweppes has been
Chocolate and White Fudge
Galloway Mature, Galloway
on screens since 2017 and
variants, the launch will help
Medium, Orkney Mature White
will launch this Christmas and
drive incremental sales.
and Orkney Mature Red.
continue next year.
RSP: £2
RSPs: £2.50 – £3.75
CASH IN ON CAKE
FACTORY HITS UK
ON DUTY
Premier Foods has brought
US dessert chain The
Batchelors is partnering with
back its Christmas cakes range
Cheesecake Factory has
one of the most successful
across the Mr Kipling and
arrived in the UK with an initial
videogame franchises of all
Cadbury brands. The ranges
range of premium products
time to celebrate the launch of
include classics like Mr Kipling
available to local retailers via
Call of Duty Black Ops Cold
Mince Pies and Frosty Fancies
Glasgow-based Blaze XK. Its
War. On-pack promos offers
as well as Cadbury Mini Yule
cheesecake slices are ideally
shoppers a chance to win one
Logs and Reindeer Cakes.
suited for convenience stores
of thousands of bonus in-game
RSPs: £1 – £2
and food-to-go counters.
items.
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NPD AND MEDIA
PICKS OF THE WEEK TO GET YOUR PRODUCT LISTED PLEASE CONTACT RAITKEN@55NORTH.COM
WOLF ON TV
SCOTTISH SELTZER
WHITLEY CAMPAIGN
Australian wine brand Wolf
The Start Up Drinks Lab has
Whitley Neill is unveiling a
Blass will bring back its ‘Here’s
launched what it says is the
new £1.4m print, digital and
to the Chase’ TV commercial
first ever Scottish hard seltzer.
social media campaign to drive
this winter. Hitting screens
Lilo is a ‘lighter and lower’
brand awareness in the run up
for the first time today, the ad
drink with just over 40 calories
the Christmas, focusing on its
will run until 27 December.
per 250ml can (ABV 3.5%).
Original Dry and Rhubarb &
Wolf Blass is also running
Two flavours are available:
Ginger gins. POS and digital
a sampling campaign with
White Grape & Elderflower and
assets are available to retailers
20,000 samples distributed.
Cranberry & Rosehip.
to capitalise on the spend.
ORGANIC IRISH
REDUCED PMPS
CHEESY CHRISTMAS
Irish distiller Waterford
Coca-Cola European Partners
Boursin is launching a new
Distillery is launching Organic:
has reduced the RSPs for
‘Boursin Inspires, You Create’
Gaia 1.1, Ireland’s first certified
some of its 500ml price-
brand equity campaign to feed
organic single malt whisky. The
marked packs for a limited time
special sharing occasions
50% ABV product was distilled
to help retailers drive sales
and drive seasonal sales.
in 2016 from 100% organic
of on-the-go formats and tap
The campaign kicks off this
Irish barley grown on six small,
into the consumer demand for
month with print advertising
dedicated farms.
value. The price points have
and paid social, followed by TV
RSP: £77
been dropped by 15p to £1.
advertising from 5 December.
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 33
Helping you to make an extra 3% Gross Profit Ease of use
Simple to use touch screen till software
Backoffice admin software
Cigarette Gantry integration
Indepth reporting and analysis
Touch screen handheld device to control the shop from the shopfloor
Supplier Data links with all major Wholesalers
Credit Card integration
Weekly health check reports to guide you to improve your sales and margin.
Access to background database with over 100,000 products
Benefits of MPos ✓ Built around a retailer, not a computer user ✓ Simple to use till, powerful admin tools ✓ Built from retailers perspective ✓ Reduces labour by downloading products, price changes, invoices and promotions
✓ Reduces labour by allowing one click order generation and one click invoice downloads - easily shave off 10 hours of work per store
✓ Increased control on stock; all stock deliveries downloaded and all stock adjustments emailed to the owner; NO stock is unaccounted for
✓ Emails store performance to the user with real actionable data once a week rather than stats heavy reports that overwhelm the user
✓ Based in Scotland with excellent support and training program
✓ Easy to use Hand Held terminal to control the store from shop floor ✓ Integration with Credit Card terminals, Zapper, Cigarette Gantry, Loyalty Schemes and more ✓ Developed and supported by people that know the retail trade
So How much Could our System make for you? We can demonstrate a 3% uplift in Gross Profit in using our system.
£5,000 £10,000 £15,000 £20,000 £25,000
£7,800 Current Weekly Turnover Extra profit per annum
£15,600 £23,400 £31,200 £39,000
Even a Single Lane system can more than pay for itself in the first 4 months!
MHouse, 349 Shields Road, Motherwell, ML1 2LD
Tel: 0800 242 5360 email sales@mhousesolutions.com
NOW THAT’S A GOOD IDEA…
OUT THE BOX MOBILCHEF
MOBILE GROWTH WITH COVID-19 RESTRICTIONS HAMPERING RETAILERS’ ABILITY TO OPERATE THEIR FOOD-TO-GO AND COFFEE BUSINESSES, A BESPOKE MOBILE RETAIL UNIT AND KITCHEN COULD BE JUST THE JOB TO UNLOCK FRESH GROWTH.
kitchen systems, cold rooms and even caravan type mobile kitchens that are fitted permanently to the back of a commercial vehicle. If you want to go mad, you can even order a multi-floor mobile restaurant with its own kitchen.
ARE THE SOLUTIONS PLUG AND PLAY? WHAT’S THE BIG IDEA? Mobile retail and kitchen units.
HOW DOES THAT WORK? A company called Mobilchef offers a big range of fully bespoke mobile solutions that retailers can use to add everything from a standalone coffee shop in the car park to a fully-fledged two floor restaurant complete with professional kitchen. They’ve even launched a mobile drive-thru.
HOW MOBILE? Well, you can’t hook them up to your Fiat 500 and off you go, but they are easily moveable with a low loader and a Hiab, which you can apparently hire for a few hundred pounds for a day.
WHERE CAN THEY BE SITED? Anywhere you can get permission.
You can stick one in your car park if you have space, you can take it to a local festival or gala day, you can move it wherever you like. With in-store dining restrictions effectively ruling out on-site foodservice, this is an interesting way to expand foodservice operations outdoors and offer shoppers an engaging new alternative. It might be ideal with Christmas around the corner.
WHAT OPTIONS ARE AVAILABLE? The company offers basic, standard and plus versions of mobile units ranging from small single-axle ‘Mobox’ mini kiosks up to much larger Mobox Mega Kiosks. They also offer a range of ‘Food-Tainers’ that looks a little like branded shipping containers but are still mobile, modular fully-fitted
Pretty much. Some of the smaller solutions can be installed and selling product within a few hours and all units are available fully complete with literally everything you need built in. All units are also fully customisable and can be fully branded to your specifications.
SOUNDS EXPENSIVE... They’re not exactly cheap, but they offer a quick and effective way of instantly growing daily sales in high margin categories – so getting a return on your investment shouldn’t take too long. They start around £16k and you can spend hundreds of thousands if you want to go all-singing-all-dancing.
HOW DO I FIND OUT MORE?
Visit www.mobilchef.com or email info@mobilchef.com.
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 35
BOURTREEHILL IRVINE
www.uniteduk.com
UnitedWholesaleScotland
www.day-today.co.uk
MyLocalDayToday
www.usave.org.uk
“Day-Today have undertaken a full critique of my store and they have delivered on every point. The team at Day-Today have made a number of positive changes to the store layout so I’m now making the sales floor work much harder. My sales have never been higher and my customers love what we’ve done with the store.” Imran Ali”
CO-OWNER IMRAN ALI
CO-OWNER S AY I A D H A M I D
J O I N D AY- T O D AY T O B E C O M E T H E V E R Y B E S T I N R E TA I L !
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“Our stores take great pride in servicing their local communities, providing a ‘one-stop-shop’ for all your essentials. Join Today!”
SUPPORTING GROCERY COLLEAGUES The GroceryAid Covid-19 Fund is designed to help colleagues who need support now and throughout the full impact of the pandemic. Grocery colleagues have access to:
“Amid the huge challenge of Covid-19 our trade has done a great job of keeping the nation fed. GroceryAid has raised a special Covid-19 fund to help our industry colleagues at this time of need. The 24/7 Helpline will deal with concerns and assist with financial stress caused by this terrible virus.” - Charles Wilson, GroceryAid President
Mental Health Support Offering ‘in the moment’ emotional and practical support for colleagues dealing with shock, anxiety and stress through BACP trained counsellors, our Health and Wellbeing portal and Woebot, our AI Robot App. Bereavement Financial Assistance Providing financial assistance for the loss of a loved one through Covid-19. Available to colleagues who lose a partner or the immediate family of a colleague who has passed away as a result of Covid-19 whilst working in our industry. Crisis Grants Non-repayable grants, designed to help with financial emergencies. This is available for colleagues experiencing unexpected financial difficulties due to Covid-19 with a year’s industry service.
GroceryAid Helpline: 08088 021 122 Visit: www.groceryaid.org.uk Follow us:
BEFORE YOU GO...
RETAIL RANDOMS BARCODE FESTIVAL 2021
NO CHRISTMAS PARTY THIS YEAR?
With Christmas looking like a lockdown shambles, the likelihood is that you won’t be treating your staff to the usual Christmas party this year – but rather than just bin it, why not treat them to something special to look forward to for next year? Why not share a bit of love this Christmas and do a good deed into the bargain by rewarding and
recognising your colleagues with some tickets for the biggest summer party for the whole grocery industry? Barcode Festival 2021 will be back bigger and better than ever, with incredible headliners, a huge variety of bars, street food, games and activations entertaining 4,000 guests across the grocery sector. And the best part? It’s all included in the ticket price.
CLICK HERE TO BUY YOUR TEAM A CHRISTMAS PRESENT TO MAKE THEIR DAY.
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 39
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