RETAIL THE WEEK IN
250 NOT OUT STORE OPENINGS
● Jisp launches
online
● Nisa offers Fairtrade
ONE STOP HITS FRANCHISE LANDMARK
Fortnight support
● London retailer
wins £10k Camelot prize
PARCELS
COLLECT+ HAILS ‘BEST EVER’ CHRISTMAS COMPANY UNVEILS PLANS FOR 2022 SYMBOL GROUPS
NISA RETAILERS BOOST BISCUIT SALES PLADIS PARTNERSHIP WORKS WONDERS
+ Brought to you by:
WILKO LETS THE DOGS IN Commercial Partner:
Issue 92 Wednesday 16th February 2022
T H E W E E K I N R E TA I L
EDITOR’S COMMENT
Rates debate It was only a matter of time until the subject of business rates reared its ugly head and today is that day. On one hand, property firm Colliers has been reminding us that the government’s consultation on business rates reform in England ends in a week. The government has committed to more frequent revaluations every three years from 2023 in a bid to ensure rates assessments are more accurate. However, Colliers has warned this shorter cycle will reduce appeal rights and would add an administrative burden on ratepayers, as the Valuation Office Agency will require ratepayers to provide updates on rent, lease, and trading information on an annual basis – even when they haven’t changed. Colliers said it was also concerned that businesses could face penalties if they fail to provide the right information within a short window of time. The property firm wants the government to organise a review of the plant and machinery regulations to make sure developers, landlords and businesses invest in new technology that makes buildings more sustainable, but without carrying an additional tax burden for a period of at least 10 years. The government has also proposed simplifying the system which administers discretionary relief on behalf of councils, but Colliers said the “continued
underfunding” of local authorities across the country meant any changes were “meaningless”. In addition, the government has also proposed simplifying the system which administers discretionary relief by local authorities. This relief can be a vital tool for local authorities to help specific businesses who may be experiencing hardship and underusing their premises. I would strongly urge retailers to have their say on the government’s plans before the consultation closes on 22 February. Meanwhile, retailers in Northern Ireland have cautiously welcomed the announcement that non-domestic rates are to be frozen for the next financial year and that businesses will still receive a three-month rates holiday. However, retailers in the country also want a full review of business rates. I’d like to think that one day the government will one day come up with a business rates system to suit all parties, but I think that could be a long, long way off.
LIZ WELLS, DEPUTY EDITOR
WEDNESDAY 16TH FEBRUARY 2022 / ISSUE 92 / SLRMAG.CO.UK I 3
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CONTENTS
WEDNESDAY 16 FEBRUARY 2022 / ISSUE 92
6
10 THIS WEEK’S NEWS IN BRIEF
Shoppers’ sustainability concerns grow and retailers are urged to have their say on business rates. 9
Covid-19 update
12 Technology Jisp launches an online version. 13 Symbol groups Nisa gets behind Fairtrade Fortnight and its retailer partners grow their biscuits sales. 15 Business services
19 COVER STORY
NATIONAL LOTTERY
One Stop celebrates a key milestone with the opening of its 250th franchise store, a 3,600sq ft former charity shop in Fairford Leys, Aylesbury.
A National Lottery retailer from Pinner wins the £10,000 top prize in Camelot’s latest Site, Stock, Sell online quarterly prize draw.
16 Trade association news
23 Food-to-go
ACS launches guide to HFSS regulations. 21 Frozen
Five key trends driving the food-to-go market’s recovery. 24 Wholesale
Retail frozen food sales have grown by 13.5% compared to pre-pandemic levels. 22 Home delivery
Scottish Wholesale Achievers Awards winners unveiled.
New data suggests Covid could add £20bn
25 Picks of the week
Collect+ reports record parcel volumes
more to the UK online home delivery
30 Out the box: pets in stores
over the Christmas period.
market by 2025.
33 Before you go...
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WEDNESDAY 16TH FEBRUARY 2022 / ISSUE 92 / SLRMAG.CO.UK I 5
NEWS DIGEST
THIS WEEK’S NEWS FOR ALL THE LATEST NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
POUNDLAND GROWS FOOD OFFER Poundland has opened a
SUSTAINABILITY
Shoppers believe ethical credentials most important consideration
store in Nottingham which
Consumers prepared to pay more for sustainable products.
sells chilled and frozen food,
The growing impact that ethical and sustainable practices have on retailing has been highlighted by a new report from Barclays. The report reveals 52% of consumers believe sustainability and ethical credentials are the most important consideration when shopping. It found the top three ethical and/or sustainable business practices according to consumers are: recyclable packaging (55%), fair wages for staff (51%), and fair working hours for staff (48%). The research also reveals consumers will pay more for products that are truly sustainable and from retailers with strong sustainable credentials. The report highlights that reputation is important to retailers and consumers, and that retailers spend on average 11%
fruit & veg, bread, and beer, wine and spirits. The store also has a food-to-go area at the front of the store, a Costa Express self-service bar, and snacks and pastries in its Poundbakery.
KRAFT HEINZ GETS SAUCY Kraft Heinz is shaking up the pasta sauces category by introducing a range of readyto-use Heinz Pasta Sauces. The seven-strong range will launch in February across grocery and convenience channels, as well as on the
of their turnover on improving their credentials. Andrew Goodacre, Chief Executive of Bira, said: “Moving to net-zero should be seen as an opportunity and not just a cost. Consumers are very aware of the green agenda and will increasingly seek like-minded retailers.”
Heinz to Home platform.
ACS LOOKS TO THE FUTURE The ACS annual conference is set to take place at the Vox, in Birmingham, on 26 April. This year’s conference will explore how convenience stores are separating themselves from the competition and look ahead to the future at what the sector could look like in 2030. Find out more and book your place.
NI retailers welcome business rates freeze Independent retailers in Northern Ireland have cautiously welcomed the announcement that non-domestic business rates are to be frozen for the next financial year and that businesses will still receive a three-month rates holiday. Finance Minister, Conor Murphy, said he intended to freeze rates next year, but added: “Unfortunately, I cannot extend this to the three years as previously intended.”
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A £50m package will support a three-month rates holiday for the sectors hardest hit by the pandemic: retail, tourism, hospitality, leisure, childcare, newspapers and airports. NFRN Northern Ireland President, Joe Archibald, said: “There really needs to be a full review of business rates because they are scandalous in some cases, but any help we can get at the moment is to be welcomed.”
NEWS DIGEST
THIS WEEK’S NEWS FOR ALL THE LATEST NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
MORRISONS’ PAPER-WRAP
BUSINESS RATES
Red flag waved over government consultation on business rates
Morrisons is launching paperwrapped toilet and kitchen
Retailers urged to respond to the consultation.
The government consultation setting out how it intends to implement the measures in its business rates review is totally “underwhelming,” according to business rates experts at property specialist Colliers. The consultation sets out how the government intends to introduce a number of measures arising from its business rates review in October. It covers measures to enable more frequent revaluations, improvement relief, support for investment in green plant and machinery, and other administrative changes.
rolls to limit plastic waste and
John Webber, Head of Business Rates at Colliers, said: “Overall, the government’s failure to deliver the much-needed fundamental business rates reform last autumn and replacing it with this consultation is desperately disappointing. “We urge all interested parties to let the government know this and to respond before the consultation ends next week (22 February) or they could find themselves snarled up with extra expense and administration.” Discover more about the consultation and how to respond.
increase the use of recyclable packaging in customers’ homes. The paper packaging is 100% recyclable to make it easy for customers to put it into their kerbside collections.
PARFETTS APPOINTMENT Parfetts has appointed Jason Longstaff as the new general manager of its depot in Halifax. Longstaff joins the business with 27 years of experience in the wholesale industry and was most recently general
Co-op extends pop-up shop deal
manager of the Bestway site in
Co-op has extended its supply agreement with Worcestershire-based pop-up shop supplier, Rapid Retail, to enable it to serve communities when a store closes temporarily for refurbishment. The walk-in pop-up stores, which are up to 290sq ft, are supplied fully branded and fitted out in line with Co-op’s permanent stores. They can be installed by Rapid Retail outside stores as they close temporarily for planned refurbishment and improvement works. Kevin Holder, Project Support Co-ordinator at Co-op, said: “The pop-up shops also allow us to react quickly to local emergencies, and form
team to drive the recruitment of
Huddersfield. He will lead the retailers across the region.
WAITROSE HOPS TO IT Waitrose is expanding its partnership with Deliveroo and will be trialling Deliveroo Hop, the rapid delivery service that promises to bring groceries to customers’ doors in as little as
an integral part of our planned refurbishment programme where the units enable us to continue to meet the needs of members and customers locally.”
10 minutes. The first deliveryonly store in partnership with Waitrose will open in Bermondsey later this year.
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NEWS SPECIAL
COVID-19 UPDATE
Lifting self-isolation rules will put shopworkers at greater risk, says Usdaw
ROBOTIC CATERING STARTUP RAISES €4M FUNDING
The union believes lifting the self-isolation rules will lead to more Covid-infected people circulating in public and entering shops.
Self-service food startup Bolk has raised €4m in the first round of funding. The ‘hassle-free canteen’ aims to create Bolk robots that take up less than 2sq m of floor space, catering for every dietary need by using combinations of 24 fresh products that can produce 350 different meals.
Covid-infected people circulating in public and entering shops. Coupled with last month’s unnecessary end to mandatory face coverings in stores, that leaves shopworkers at greater risk of catching the virus and taking it home to their families.” He added: “We are concerned that the Prime Minster is more interested in appeasing his backbenchers, as he desperately tries to cling on to his job. Part of the problem is the government doesn’t have a plan and appear to be making decisions for political rather than clinical reasons, which is why Usdaw is backing Labour’s 10-point plan for living with Covid.”
All the robotic canteen needs to work is a mains socket and wifi.
TECH SOLUTIONS
R
etail trade union Usdaw is urging the government to be cautious and not rush into lifting all Covid rules, after Prime Minister Boris Johnson indicated his intention to announce the end of self-isolating on 21 February. The union is backing Labour’s 10-point plan for living with Covid, which was published last month, which includes: prioritising testing and making it fit for the future, fixing sick pay, publishing a road map for future decision-making, and turbo-charging research and innovation. Paddy Lillis, Usdaw General Secretary, said: “Lifting the self-isolation rules will inevitably lead to more
Customers can place their orders in just a few clicks and can either opt for ready-made recipes or choose their own meals. According to Bolk, it takes just 45 seconds to create the meals, with the robotic canteen having the ability to produce more than 60 meals an hour.
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C OV E R
ONE S
One Stop opens 250
Retailer Raj Paranthaban has opene
O
ne Stop has celebrated a key milestone with the opening of its 250th franchise store. Franchisee Raj Paranthaban opened the 3,600sq ft store, which was previously the site of a charity shop, in Fairford Leys, Aylesbury. Raj came to the UK from Sri Lanka in the early 1990s, aged just 19, and settled in Fairford Leys. He was welcomed to his latest venture by town Mayor, Cllr Anders Christensen and Chairman of Coldharbour Parish Council, Cllr Andrew Cole, who cut the ribbon to declare the store officially open. The retailer will be bringing between 20 and 25 new jobs to the area with the opening of the Fairford Leys site and is also looking to introduce other services including a fresh butchers and deli counter. Raj said: “I can see why there are so many One Stops now; my experience has been nothing short of brilliant. I was previously with another symbol group, so I’m easily able to compare. The support you get from One Stop is fantastic, from the area manager to the new store team. They’ve all been so helpful and spent a great deal of time making sure that everything was ‘just right’. I’m really happy with everything.” Raj also owns a local fish and chip shop, ‘Salt & Vinegar,’ as well as his first One Stop store which he opened last year. He added: “Everything has been finished to a really high standard and we have a store that is very welcoming and
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S T O RY
STOP
0th franchise store
ed his second One Stop in Aylesbury.
The support you get from One Stop is fantastic, from the area manager to the new store team. They’ve all been so helpful and spent a great deal of time making sure everything was ‘just right’.
open. Due to the pandemic we wanted everything to feel airy and safe so we’ve really opened it up with a high ceiling and plenty of room to move around in. “My customers have already given us great feedback and were pleasantly surprised at how good the prices were compared to other local stores. 99% of the customers we serve come to my fish and chip shop, so I knew they would support me. In turn I want to do as much as I can for them. I know for example that there are no launderettes – they all closed down - so I’ll soon be setting up a drop off service to help people out. “I’ve also started delivering to our more vulnerable customers who are still shielding. They have my mobile number and they call me if they need anything.
I’ll drop it off for free and they can pay me next time they’re in store.” John Miller, Head of Franchise at One Stop, said Raj is similar to many of the symbol group’s franchisees who now run multiple sites and are a key reason why One Stop has seen an acceleration of new openings. He said: “Our brand-new state-ofthe art EPOS and technology means that multiple sites can be run with ease, away from the stores – at home if necessary – and has always part of our long-term investment plans. “Raj, like many, wants to grow his portfolio of stores and our offer supports this by providing a marketing leading EPOS system among other unique benefits that help save our franchisees time and makes their lives easier.” Miller added: “We’ve got a number of new franchise stores opening imminently across the UK, so we should see our next milestone of our 300th opening soon; it’s certainly a very exciting time for us and our franchise community and we look forward to welcoming Raj back for his third One Stop store.”
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TECHNOLOGY
JISP
Jisp launches online
Shoppers can now access the full services available from Jisp at their local store without downloading an app.
J
isp has launched an online version to enable it to engage with a wider convenience audience. The web version lets shoppers use the full services available from Jisp at their local store without downloading an app. Greg Deacon, Chief Commercial Officer, said: “Our belief is that many will prefer to use the online experience to trial or exclusively use the services from Jisp at their local store. Many customers will move over to a full app experience once they become confident using the in-store service Scan & Save and augmented reality vouchers.
“Incrementally, delivery will benefit from those ordering at home or at work to get groceries delivered locally. This should increase shoppers, frequency of orders and value of basket for our partner stores.” All stores on home delivery, clickand-collect, and Scan & Save will be issued new point-of-sale materials in-store to communicate the new way of shopping. Jack Matthews from Bradley’s Supermarket, a Scan & Save retailer, said: “Jisp’s website is the new, frictionless way shoppers can access Jisp as they are longer
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required to download the Jisp app. They can now simply access Jisp via any web enabled device. This will open Jisp up to new users and we look forward to welcoming even more Jisp shoppers.” Home Delivery retailer, Craig Warren from Corner Stores, said: “For me there is no downside to being able to offer both a shopping app and an online-based shop for placing home delivery orders with my store. “Jisp’s website will open the door for potential new customers who don’t have a smartphone or who are distrusting of apps.”
SYMBOL GROUPS
SYMBOL GROUPS
Nisa retailers boost biscuit sales through Pladis Pladis helps retailers maximise their biscuit fixtures through range optimisation and merchandising recommendations.
N
isa retailers involved in a trial with leading snacking company Pladis have grown their biscuits sales by almost 20%. Pladis teamed up with Nisa Retail and worked with several stores in the autumn to increase sales and help maximise biscuit fixtures through range optimisation and merchandising recommendations. The project provided retailers with an opportunity to grow sales in this key category in convenience retail, working closely with experts in the market.
The Better Biscuit initiative started in July and August 2021 and involved eight stores around the country with the stores recording an average sales increase of 18% following the trial. Laura Gomersal, Head of Marketing at Nisa, said: “This type of thought leadership that enables Nisa partners to optimise their customer offer is an activity that we know partners like and want to be involved in. “It’s evident from the results of the trial that these projects can be very
successful for an independent retailer and are a worthwhile investment in terms of time and effort. “It is something we are keen to do more of at Nisa and we’ll be looking at other key categories with our supply partners to continue our support of partners.” The work undertaken through the trial is now set to be rolled out to all Nisa retailers and outcomes shared with all partners, enabling them to replicate the activity in their own stores.
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SYMBOL GROUPS
NISA
Nisa offers Fairtrade Fortnight support to retailers The symbol group has created a product brochure dedicated to Fairtrade products and point of sale materials.
N
isa is encouraging its retailers to get behind Fairtrade Fortnight this year with enhanced support to help to raise the profile of the event in their stores. The annual two-week event, which runs from 21 February to 6 March, presents an opportunity for retailers to demonstrate to shoppers their support for Fairtrade. The symbol group has created a product brochure dedicated to Fairtrade products, specially created point of sale, and a Category Talk - focusing on Fairtrade and its importance in the market has been recorded to share with partners to offer further insight and education.
Jonny Lambert, Co-op Brand Planning and Comms Manager (Wholesale), said: “Fairtrade is core to Co-op and for more than 26 years we have championed the Fairtrade movement, supporting a better way of doing business, paying producers a fair price, and doing the right thing by people and the planet. “As demand for Fairtrade increases among consumers and the value of ownbrand Fairtrade sales grows greater than branded alternatives, now is the time for Nisa partners to try Fairtrade. “This year we’re helping partners to join in with Fairtrade Fortnight by offering a variety of support, from our huge range
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of Co-op Fairtrade own-brand products to showcase in store, to POS assets made available in our promotional kits.” With Fairtrade products ranging from teabags, coffee and sugar to wines, chocolate and freshly cut flowers, Nisa partners can make the most of the event both during Fairtrade Fortnight itself and beyond. Lambert added: “Fairtrade Fortnight is a great way for Nisa partners to demonstrate to increasingly ethically-minded shoppers how important issues such as Fairtrade are to them and showing how as customers, they too can support it simply through buying the products highlighted to them.
BUSINESS SERVICES
COLLECT+
Collect+ hails retailers for ‘best ever’ Christmas The company has unveiled its plans for 2022 to build on its great festive performance.
C
ollect+, part of the PayPoint Group, has recognised the efforts of its retailer partners in delivering record parcel volumes in its busiest Christmas in 2021. In November and December 2021, overall parcel volumes were up 11.3% compared to the same period in 2020, with more than 6.5 million packages handled through the Collect+ network of over 10,000 stores, despite additional Covid-19 restrictions.
Collect+ data shows that its online Christmas shopping behaviour has changed dramatically since 2019. Figures show that purchases and in-store pickups in 2021 were more evenly spread over the month of December, rather than the pre-pandemic ‘weekend pinch point’ where consumers mainly focused their shopping at weekends. The company said in-store customer experience delivered by retailers improved again year-on-year, with
positive customer reviews, backed up the investment made over the past 12 months in service enhancements and new technology. The news comes as Collect+ launches its plans for 2022 to build on this great performance. Key initiatives now in motion include opening the entire Collect+ network to returns for all carrier partners; expanding ‘in-flight diversion’ of parcels to convenience stores for more carriers; parcel locker trials to complement the existing network; and new technology to improve the in-store customer and retailer experience. Nick Williams, Head of Strategic Parcels Partnerships at The PayPoint Group, said: “Our Collect+ service continues to go from strength to strength and I’m incredibly grateful to all of our 10,000 retailer partners in helping us deliver our best ever Christmas. As online shopping continues to grow and consumer behaviour evolves post-Covid, we’re committed to continuing to enhance our service to help our retailer partners respond to these trends and deliver vital community services across the UK. “2022 will be even bigger again, with more developments, more parcels and more opportunities for retailers to benefit from partnering with Collect+ in their stores.”
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TRADE ASS
HFSS REGULATIONS
ACS launches guide to help retailers with HFSS The guide provides a blueprint for stores to start work now on how they’re going to adapt their businesses in the coming months.
T
he Association of Convenience Stores has launched a guide to help retailers with the upcoming regulations restricting products that are high in fat, salt or sugar (HFSS) in stores. Thousands of retailers are set to be affected, which apply to stores over 2,000sq ft (location restrictions) and businesses with more than 50 employees (volume promotions – includes some symbol groups and franchises). The ACS’ Assured Advice guide on HFSS regulations, which are coming into force in October this year, covers everything retailers need to know on the key areas of the regulations, including:
● How to work out whether your store will be in scope of the regulations; ● Which areas of the store you can exclude when calculating your relevant floor space; ● Which categories of products are affected; ● Which promotions are restricted; ● How the location restrictions work, and who is included within them; ● How to work out the restricted area at the entrance of the store; ● Which other areas around the store are subject to the location restrictions.
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ACS Chief Executive, James Lowman, said: “The introduction of HFSS regulations marks one of the biggest operational changes in the grocery retail sector in living memory, so it is absolutely crucial that retailers know what they will have to do. “Our guidance provides important clarity for retailers dealing with the complexity of the regulations, and provides a blueprint for stores to start work now.” The guide is backed by Surrey and Bucks Trading Standards, who will also be on hand in the lead-up to October to provide additional clarification to ACS members.
S O C I AT I O N S
PARKING RESTRICTIONS
Independent retailers welcome changes to parking restrictions The NFRN hopes the code of practice for parking operators will encourage more people to shop locally.
T
he Department for Levelling Up, Housing and Communities has published the Private Parking Code of Practice, setting out the requirements that parking operators must follow when enforcing parking restrictions in England, Scotland, and Wales. These include a compulsory 10-minute grace period to prevent operators issuing charges for being just a few minutes late, higher standards for signage and surface markings, and a crackdown on the use of aggressive and pseudo-legal language. The code also prohibits parking operators and debt recovery agencies
from levying additional fees over and above the cost of parking charges. Neil O’Brien, Parliamentary-Under Secretary for Levelling Up – Local Government, Constitution and the Union, said: “These changes will bring much-needed consistency to the private parking sector, benefitting millions of motorists. It will boost our high streets and town centres by making it easier for people to park near their shops without being unfairly fined.” He added: “Parking operators will be expected to fully adhere to the Code before 2024, by which time we will have introduced a new single appeals service
for motorists to challenge unfair private parking charges. The industry should update their processes and procedures as quickly as possible from today so that motorists can benefit from the new Code immediately.” In response, NFRN National President Narinder Randhawa, said: “Parking has long been one of the main reasons why shoppers are put off using stores in town centres and shopping precincts. “We are pleased that the government is taking action and hope the new code of practice will encourage more people to shop locally, rather than at out-oftown shopping centres.”
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SOURCE OF
PROTEIN
Hovis® Seed Sensations®
SOURCE OF
FIBRE
LOW IN
FAT
Hovis® Granary
Hovis® Wholemeal
Omega 3 from seeds
Source of protein
High in fibre
A tasty blend of sensational seeds
Source of Vitamin B1
Naturally rich in wholemeal & made with 100% wholemeal flour
Selected stores. Subject to availability.
BUSINESS SERVICES
NATIONAL LOTTERY
London retailer bags £10k top prize in Camelot draw
Ten other retailers secured a prize of £1,000 each for maintaining high in-store standards across the quarter.
N
at iona l L otter y ret ai ler Balasingam Jasotharan, who owns A Best Food & Wine in Pinner, Greater London, has won the top prize in Camelot’s latest Site, Stock, Sell online quarterly prize draw and takes home £10,000. Balasingam said: “It’s fantastic to win this huge prize. I was so surprised when
I found out, and obviously very happy. It’s great because one of my children is at university and the other has just passed his driving test, and this money means I can help both of them a bit more now. We’re actually looking at cars as we speak.” In addition, 10 retailers secured a prize of £1,000 each for maintaining
high in-store standards across the quarter. Winning retailers included: Zahoor Ahmed of Lifestyle Express in Airdrie, Kanagarajah Mathipalarajah of Meadgate News in Chelmsford, Shaun Robinson of Peak Stores in Chesterfield, Sucha Singh of Newthorpe Food and Wine in Nottingham, and Gurkamel Garcha of St Anne’s Store in Willenhall. Five of the winning retailers wished to remain anonymous. Zahoor said: “I feel very proud to have won, as I take great pride in my store’s standards. I always promote the National Lottery in my shop, as I know ticket sales help my store generate money for National Lottery Good Causes.” Camelot’s Retail Director, Jenny Blogg, said: “Well done to this quarter’s Site, Stock, Sell online winners – yet more fantastic work from National Lottery retailers who continue to keep those in-store standards at a very high level. Thank you for all your hard work. We’re looking forward to a fantastic year ahead, with lots of retailer rewards and initiatives lined up for 2022.” National Lottery retailers who would like to get involved with Camelot’s rewards programmes, including Site, Stock, Sell online, can sign up at www. tnlretailerhub.co.uk.
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CONVENIENCE STORES
WANTED
AS A RAPIDLY GROWING CHAIN OF CONVENIENCE STORES, WE ARE CONSTANTLY LOOKING FOR NEW SITES. If you own a site, store or group of stores that fit the below criteria and you are considering a sale, then please contact us for a confidential and swift discussion
WHAT WE ARE LOOKING FOR Freehold and Leasehold sites considered (with additional premium for freehold sites) Goodwill premium paid for existing trading convenience stores throughout Scotland (ideally trading at 20k per week + excluding services) All sites must be a minimum of 2000 Sq. Ft. retail space (no maximum) All existing property / store (trading and vacant units) conditions considered Locations throughout Scotland considered
RAPID DECISION & COMPLETION AVAILABLE! For a discreet & confidential no obligations discussion - please send details to
harris@glenshire.co.uk or call on 07791174697
*terms and conditions apply
BUSINESS INTELLIGENCE
FROZEN FOOD
Frozen sales maintain momentum The return to eating out has seen the year-on-year value growth of the frozen food market slow to 1.2%, research shows.
R
etail frozen food sales have grown by 13.5%, compared to pre-pandemic levels, The Frozen Food Report reveals. The report, which brings together research from leading names including Kantar Worldpanel and IGD, shows that despite restaurants, cafes and pubs opening back up in April 2021 after more than 12 months of restrictions, frozen
sales have maintained their momentum. The return to eating out has led to less frequent shops and smaller shopping baskets, which has seen the year-on-year value growth of the frozen food market slow to 1.2%. BFFF Chief Executive, Richard Harrow, said: “After two years of disruption, the retail market is returning to pre-pandemic normal, but frozen has
attracted over 400,000 more shoppers in the last two years. The retail frozen food market is now worth £7.1bn and has added nearly £850m worth of sales since 2019. That’s value growth of 13.5% and volume growth of 9.2%. With the total grocery market broadly flat, frozen sales have significantly outperformed the market.” Kantar figures show that ice cream is the largest single category in frozen, worth £1.3bn to retailers and accounting for 18.6% of their overall frozen food sales, up from 17.3% in 2019. Frozen fish broke through the £1bn barrier in 2020 and 2021’s sales represent a 16.4% (£141.2m) gain in just two years. Meanwhile, vegan and vegetarian products have achieved 16.8% growth since 2019, contributing to a £237.4m (19.8%) growth in sales of savoury foods in the same period. Harrow added: “From developments in the texture and mouthfeel of meat alternatives to new recipes that make vegetables the star of the show, it’s no surprise that consumers with all kinds of dietary needs and preferences are adding these types of products to their baskets.” ● Copies of the Frozen Food Report are available here.
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BUSINESS IN
HOME DELIVERY
Covid to add £20bn more to UK online home delivery market by 2025
Research finds the shift online means that 36% of consumers expect to visit physical stores less in the future.
U
K retailers are bracing for an additional £19.6bn of online home deliveries by 2025 as a result of the impact of Covid-19, new data from ecommerce delivery technology firm Metapack and research consultancy Retail Economics suggests. The Ecommerce Delivery Benchmark report shows that 27.3% of consumers expect to permanently shift more of their shopping online on the back of new behaviours formed since the pandemic.
Consumers permanently switching to shopping more online are expected to support an extra £22.4bn in online sales. This is projected to lead to £19.6bn of further sales going through home deliveries by 2025, compared to a scenario where the pandemic had no impact. A consequence of the shift online means that 35.8% of consumers expect to visit physical stores less in the future. The research also shows 24.8% of consumers
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work from home more since the pandemic, of which 50.6% expect to shop more online permanently, compared to 27.1% of those whose place of work has not been impacted by the pandemic. By 2025, home workers expect their proportion of online orders delivered to their home to rise by 11.5%, compared to an average of 7.5% among those that haven’t faced a change in their work. In addition, the report found that more than one-third (37.5%) of consumers permanently switching to more online shopping valued speed ahead of convenience, cost, and carbon footprint of deliveries. Richard Lim, Chief Executive of Retail Economics, said: “Structural changes in the labour market, with persistently higher levels of home working across households, has unlocked greater demand for home deliveries. Although the demand for speed will put pressure on supply chains, home workers have both a greater ability and greater willingness to pay for delivery and returns compared to average online shoppers, which is critical for profitability amid rising costs and elevated customer expectations.”
NTELLIGENCE
FOOD-TO-GO
IGD identifies five trends driving food-to-go recovery
The sector will see more trialling of concepts and partnerships to assess viability and profitability before wider roll-out.
I
nsights organisation IGD has identified five key trends that are driving the food-to-go market’s recovery. The organisation predicts that investment in suburban locations will increase and operators will continue to adapt their offers to meet new opportunities, such as vending and micro-markets. Formats are also being adapted to processes, such as delivery orders being dispatched away from walk-in customers, delivery and takeaway-only formats.
The IGD also forecasts that price will be a key focus, driven by varying household budgets and frequency of spending. It says that while some consumers look for affordable everyday treats, others trade up to a more premium offer. Meal deals are becoming increasingly popular at both the lower and higher end of the scale, giving consumers the reassurance of knowing what they are paying, regardless of their budget, the IGD adds.
In addition, the organisation says that data is being used more intelligently, to develop new products and formats, but also to automate processes, such as customer ordering via screens, to free up staff to deliver more added value activities that enhance the customer experience. IGD forecasts that the sector can also expect to see more trialling of concepts and partnerships to assess viability and profitability before wider roll-out. The IGD also predicts that health and wellbeing will be at the front of consumers’ minds and this will translate into all channels of the food and drink market. Nicola Knight, Senior analyst from IGD and author of Food-to-go Trends 2022, commented: “2022 will be a year for reflection, innovation, concept development and new ways of doing business, as the market moves forward to adapt to the changing needs of the consumer.” She added: “With household finances under increasing pressure, the market faces new uncertainty and challenges, so the adaptability and agility demonstrated during Covid will need to remain.”
WEDNESDAY 16TH FEBRUARY 2022 / ISSUE 92 / SLRMAG.CO.UK I 23
WHOLESALE
SCOTTISH WHOLESALE ASSOCIATION
Scotland’s wholesalers and suppliers rewarded
The awards celebrate the resilience and perseverance of the association’s wholesaler and supplier members.
S
cotland’s wholesalers have been recognised by the industry at the annual Scottish Wholesale Achievers Awards. More than 400 people attended the Achievers gala dinner and awards presentation, hosted by TV presenter Amy Irons, at the Sheraton Grand, Edinburgh, with the Cabinet Secretary for Finance and the Economy, Kate Forbes. Multiple winners on the night included United Wholesale Scotland, which won Best Cash & Carry for its depot in Queenslie, Glasgow, Best Technology Initiative, and Best Business Initiative. Lomond Foods’ Meghan Henderson won the Rising Star of Wholesale
category and the company also claimed the top prize in the Best Delivered Operation – Foodservice. Wick-based Sutherland Brothers collected the Best Licensed Wholesaler accolade, while Green Wholesaler of the Year went to Booker, and Dundee’s CJ Lang won the Community Service Award. Achievers crowned Hazel Boyd of Heineken UK the Supplier Sales Executive of the Year and soft drinks producer AG Barr won both the Best Overall Service and Best Foodservice Supplier categories. Meanwhile, new category the Outstanding Achievement Award was won
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by Millers Larder, and Best Advertising Campaign went to Tennent’s Lager for its ‘Don’t Worry England. We Bottle It Too’ campaign. Colin Smith, SWA Chief Executive, said: “At our last Achievers, in 2019, I spoke about how the industry was witnessing unprecedented change – little did I know that the most unprecedented disruption and change was waiting in the wings.” He added: “It is often said that success is hard-won in challenging times and tonight that speaks for itself, and we celebrate and acknowledge the resilience and perseverance of our wholesaler and supplier members.”
NPD AND MEDIA
PICKS OF THE WEEK – JAMESON
JAMESON REVEALS ‘WIDEN THE CIRCLE’ GLOBAL CAMPAIGN The promotion includes a TV ad featuring Irish actor, writer and comedian Aisling Bea, made by Emmy- and Grammy-nominated director Jake Scott.
Jameson Irish Whiskey has launched a major new
of our whiskey, but also the larger idea it can bring
international campaign, in time for key seasonal
of inclusiveness, kinship and belonging.”
events including St Patrick’s Day.
Coinciding with the launch, and to showcase
The Widen the Circle promotion includes a TV
the best of Irish culture and creativity, a series of
ad called ‘That Spark’ featuring Irish actor, writer
St Patrick’s Day events are taking place around the
and comedian Aisling Bea, made by Emmy- and
world, culminating in a livestreamed performance
Grammy-nominated director Jake Scott.
by Irish post-punk band Fontaines DC on 17 March.
Irish Distillers Global Marketing Director,
In addition, fans across the world will be able
Brendan Buckley, said: “As the world reopens,
to connect virtually on the Jameson Connects
Jameson, the world’s favourite Irish whiskey, is
platform for free by signing up for tickets via the
inviting the world to embrace other kindred spirits
Jameson website.
and ‘Widen the Circle’.
Beyond St Patrick’s Day, Jameson will be
“Our campaign will challenge people to look for
looking to extend outreach further through
the shared values that unite them, making the world
ongoing campaigns across the on- and off-
feel like a smaller, friendlier place by encouraging
trade globally, as well as through influencer, PR
individuals and communities to make new connec-
and social media outreach. A second TV ad is
tions. It will not only demonstrate the accessibility
planned for summer 2022.
WEDNESDAY 16TH FEBRUARY 2022 / ISSUE 92 / SLRMAG.CO.UK I 25
NPD AND MEDIA
PICKS OF THE WEEK – THE COLLECTIVE
NO-ADDED SUGAR RANGE AND PACKAGING REFRESH FOR KIDS ‘SUCKIES’ REVEALED The new range will be available in three flavours, rolling out to the convenience channel and large wholesalers. The Collective is revamping its fresh yogurt and
The new no-added sugar ‘suckies’ will be
fruit ‘suckies’ pouches with a no-added sugar range
available in three flavours including strawberry &
and a packaging refresh.
banana, banana & cocoa, and mango & peach.
The relaunch features a redesign of the ‘suck-
The Collective UK Marketing Director Tor
ies’ packaging with a new bright, colourful style to
Hunt-Taylor said: “Our ‘suckies’ are perfect for
make the products stand out more on shelves and
busy, modern families, providing a nutritious tasty
drive brand recognition, while making the overall
treat for children on the go and available in a vari-
eating experience more fun for children.
ety of flavours to suit all tastes. Our new, bolder
Brand mascot Alfie the Dog, mascot for the
packaging appeals to both children and adults,
children’s range, has also been given a new look
making snack time with Alfie the Dog even more
and features more prominently on the pouches,
fun and exciting.
while the backs of packs also include fun facts, jokes, tongue twisters and riddles.
“The relaunch of our ‘suckies’ packaging, the range extension and our marketing campaigns are
The new range contains less than 6g of sugar
just some of the many exciting announcements
per 100g pack and includes immunity-boosting
we have in store over the coming months, and
vitamin D, which also helps to strengthen children’s
we look forward to continuing to disrupt the dairy
teeth and bones.
industry in 2022 and beyond.”
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NPD AND MEDIA
PICKS OF THE WEEK – ABSOLUT
ABSOLUT REVEALS ‘BIGGEST EVER’ DESIGN AND FLAVOUR SHAKE-UP The brand’s bottle is now made with over 50% recycled clear glass, demonstrating its commitment to minimise its impact on the planet.
Absolut has unveiled a new bottle design and
The Absolut flavour range has also received
remixed flavoured range as part of its biggest
a shake-up, which pays “homage to the brand’s
shake-up since the brand’s launch in 1979.
provenance, authenticity and progressive DNA”.
The new packaging aims to reflect Absolut’s
Absolut’s fruity and spicy flavours – Raspberri,
flavours, while harmonising the portfolio, with the
Vanilia, Passionfruit, Watermelon, Mango and Pear
stripped-back design offering clearer navigation to
– will drop to an ABV of 38% for a sweeter flavour,
encourage discovery and improve shelf stand-out.
while Citron, Lime and Mandarin remain at 40%
The bottle is also made with over 50% recycled clear glass, demonstrating the brand’s commitment to minimise its impact on the planet.
ABV to deliver a fresher taste profile. Each bottle also features a vibrant colour block reflecting the flavour of the liquid within.
The new design uses the canvas of 18th cen-
Pernod Ricard UK Brand Director, Marnie Cor-
tury medicine bottle silhouettes, with clear product
rigan, said: “The range refresh pays homage to the
information added to the front, including an ingre-
brand’s provenance, authenticity, and progressive
dients list, ABV level and provenance.
DNA, and as a brand famous for elevating cock-
The name of the brand’s founder, Lars Olsson
tails, social moments, and driving social change,
Smith, has also been added to the medallion on
Absolut’s bold new look is sure to raise the bar and
the front of the bottle, while the font of the script
inspire creativity for any cocktail lovers.”
has been modernised to make it easier to read and the logo has become bigger.
The new look is rolling out between now and the autumn.
WEDNESDAY 16TH FEBRUARY 2022 / ISSUE 92 / SLRMAG.CO.UK I 27
NPD AND MEDIA
PICKS OF THE WEEK – GEEK BAR
GEEK BAR UNVEILS ITS SHISHA RANGE The fruit-flavoured range comes with 2ml e-liquid capacity and contains 20mg/ml nicotine. Geek Bar has launched its first-ever range of
smoker give up their habit than use of tobacco
shisha vapes, widely available across the UK.
flavoured e-liquids.
The move comes on the back of the growing
Allen Yang, Chief Executive at Geek Bar, said:
popularity of shisha in the country over recent
“Shisha pipes have become increasingly popular in
years.
the UK, and we wanted to give those who smoke
The Geek Bar shisha vape includes 575 puffs
them a safer option just like we do for conventional
and uses the same battery technology as previ-
cigarette users with a range of disposable vape
ous Geek Bar products. The range, which comes
products which have been a phenomenal success
with 2ml e-liquid capacity and contains 20mg/ml
in the UK.”
nicotine, is available in several flavours including
He added: “We’re delighted to add this new
Watermelon Berries Shisha, Hawaii Sunshine
shisha range to our product offering. We are plug-
Shisha, Pineapple Guava Shisha, Mixed Fruit with
ging an important gap in the market which will
Rose Shisha, and Strawberry Kiwi Shisha.
support improved public health in the UK.”
The fruit-flavoured range is designed to help
The new shisha range uses Geek Bar’s new
more adult smokers quit conventional cigarettes.
packaging which allows both retailers and con-
Research by Nicotine & Tobacco Research last
sumers to check the authenticity of the product
year highlighted that vaping ‘sweet’ flavours asso-
from a compliance perspective as well as make it
ciated with fruits were more likely to help an adult
clear that the product is for sale to only over-18s.
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NPD AND MEDIA
PICKS OF THE WEEK
PILS THIS
MIXER TONIC
NICE ICE
German premium beer brand
Cushiedoos has launched a Pink
Ice manufacturer and supplier
Krombacher has launched its
Grapefruit and Rosehip soda,
The Ice Co. has launched a new
Pils in a 330ml can format. The
as it eyes global expansion and
1kg bag format for its best-selling
beer, which is distributed in the
widening its reach with spirits
Party Ice product range. Availa-
UK by Morgenrot, is crisp, clean,
pairings for categories like dark
ble to order from spring 2022, the
and full in flavour with a refresh-
rum, tequila and mezcal. The
new size bag format is designed
ing bitter finish. Krombacher Pils
launch is low in sugar, and the
with the convenience shopper in
(ABV 4.8%), is available now in
company will plant one tree for
mind, as it can fit in much smaller
cases of 24 x 330ml cans.
every dozen bottles sold.
freezers.
‘HOPPY’ EASTER
JUBILEE DRAW
RUGBY PACKS
World of Sweets has unveiled its
To celebrate the Queen’s 70-year
Guinness is celebrating the
latest Bonds pun box in time for
reign, Cadbury is giving shop-
return of the Six Nations with lim-
Easter. ‘Hoppy Easter’ is the first
pers the chance to win a pair of
ited-edition packs. Available until
pun box with a gummy sweet
tickets to the Platinum Jubilee
the end of the tournament (19
and chocolate combination.
Pageant on 5 June. Shoppers
March) while stocks last, the new
Each box is packed with fruit
must visit jubilee.cadbury.co.uk
look is available in the off-trade
flavoured gummy bunnies and
and provide their details for a
across four-pack, eight-pack,
milk chocolate eggs coated in a
chance to win. The promotion
10-pack and 15-pack formats,
candy shell.
runs until the end of April.
with PMP options available.
WEDNESDAY 16TH FEBRUARY 2022 / ISSUE 92 / SLRMAG.CO.UK I 29
NOW THAT’S A
OUT TH
Wilko to allow pets into over two-thirds of its stores The initiative will help attracting the ever-increasing number of pet owners into Wilko stores.
WHAT’S THE BIG IDEA? Home and garden retailer Wilko has announced it will welcome pets in-store for the first time at 248 of its locations nationwide.The rollout follows a successful pilot at two locations, with pets allowed to browse all areas of the stores on a lead, if applicable, except for food aisles.
WHY IS THIS GROUNDBREAKING? For a pet-loving country like the UK, it is surprising that retailers allowing pets in-store has taken so long. In Germany and other European countries, pets are allowed in every store, including supermarkets and restaurants. In the UK there has been a large increase in pet ownership during the pandemic, as people have spent more time at home and found the idea of an animal companion appealing. In March the Pet Food Manufacturers’ Association said a total of 3.2 million households in the UK had acquired a pet since the start of the pandemic. Wilko also has the added advantage of stocking pet supplies, including pet food, treats, bedding, toys, cleaning products, pet essentials and even presents, such
as costumes and accessories during key seasonal celebrations such as Christmas.
WHY NOT EVERY WILKO STORE? The participating stores are primarily those with their own on-street entrance and exit rather than those that are, for example, located in shopping centres, which may not allow any animal guests, or where the entrance isn’t pet friendly. Signage at store entrances will make it clear if pets are welcome, although customers can also check with staff members, if they are at all unsure.
HOW DID PEOPLE REACT TO THE NEWS? Err, not all of them in a great way. In certain corners of social media, the announcement led to threats of boycotts, citing the danger of anaphylaxis reaction due to pet allergies, as well as the fact that some people are afraid of dogs, or even afraid of stepping on dogs (to be fair though, even dog owners sympathise with this one). “I have already had a [sic] incident in one of your stores with a pet dog trying to attack my assistance dog!” a
30 I SLRMAG.CO.UK / ISSUE 92 / WEDNESDAY 16TH FEBRUARY 2022
A GOOD IDEA…
HE BOX
disgruntled customer said on Facebook. “And that was before you did this stupid rule [sic].” Others, though, were elated. “Well done Wilko this is fantastic,” Missing Pets GB chirped on Twitter. “This will help keep our dogs safe, giving alternative to owners leaving them outside.”
WILL I HAVE TO INTRODUCE THIS INTO MY OWN STORE? No, you won’t. In England, Scotland and Wales the Equality Act means guide dog and other assistance dog owners have the right to enter most services, premises and vehicles with their dog, according to Guide Dogs. For all other pets, there is no new regulation – this is just Wilko’s preference.
Wilko: Every dog should have its day in store
WEDNESDAY 16TH FEBRUARY 2022 / ISSUE 92 / SLRMAG.CO.UK I 31
snacKing made right
We are making sure our snacks are right for people and planet – from the raw materials we rely on, to the communities we live in and the climate we all need to care for.
environmental Impact
uK facts
100
swItched to usIng
%
renewable electricity at 6 uK manufacturIng sItes
2021
global facts
20% 30% reduction reduction in total waste from
manufacturing*
in co2 emissions across
manufacturing*
sustainable sourcing
over 50% of the products in our uK biscuit range are made with sustainably sourced wheat through our harmony program**
the cocoa used in cadbury chocolate is sustainably sourced through cocoa life^
pacK light & pacK right
mondelēz International has removed 955 tonnes of pacKaging by switching dairylea and philadelphia products to widely recyclable material and reducing plastic elements in seasonal products while optimising pacKaging design. from 2022 cadbury dairy milK, made in bournville, is set to use pacKaging containing up to 30% recycled plastic.
955 tonnes
For further details on all the above go to mondelezinternational.com/Snacking-Made-Right/Reporting-and-Disclosure *From 2013 baseline to 2020
^Cadbury.co.uk/Cocoa-life
**Harmony.com
BEFORE YOU GO
RETAIL RANDOMS
The Marmite Effect A word of warning: you’ll either love this story or hate it. Unilever is in the news after announcing it will raise prices this year. This follows a 4% price hike from the multinational consumer goods company last year in the wake of rising raw material, transport and energy costs. The thing is, only The Week In Retail (and Wikipedia) appears to refer to Unilever as a “multinational consumer goods company”. For some reason, the rest of the media insists on calling it
“Marmite maker Unilever”. This, despite it owning another 400-odd brands.
Why though? Is it because Marmite is perceived to provoke an almost visceral polarising response in people, in a way that Dove or Domestos don’t. Journalists may be surprised to learn then that the nation’s love-hate relationship with the spread is not so binary. A Harper Adams University survey of 500 Brits found that almost half (47%) said they liked Marmite. Only a quarter (26%) didn’t. The remaining 27% weren’t bothered either way. They were absolutely fuming about the cost of living though.
Fold on a minute Here’s a little word association puzzle for you. What do the words “incomparably slim” and “elegant” bring to mind? A supermodel? A classic ocean-going liner from the 1920s? A flagpole wearing a dinner jacket? Here’s a clue: when folded it takes up hardly any space in the kitchen. Of course, it’s a foldable food slicer. The icaro 5 food slicer to be precise. Yet another product you didn’t know you needed, the icaro 5 is only 10cm wide when folded. It’s been designed for all the
people out there gagging to take every kind of food imaginable and “transform it into appetising slices” but don’t have room in their kitchen for a conventional slicer. Such a feat of engineering prowess could only be accomplished by a
German company, in this case Bavarian appliance maker Ritterwerk. One imagines, in a fit of broad national stereotyping, that the icaro 5 makes short work of all the Bratwurst you can chuck at it. But then, so would a sharp knife.
WEDNESDAY 16TH FEBRUARY 2022 / ISSUE 92 / SLRMAG.CO.UK I 33
