January 2015 Aparment News by Apartment Association of Orange County

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

•

VOL. LV

•

JANUARY 2015

Introducing Our 2015 President, Nicholas Dunlap See Page 4

In this issue: • Update: EPA’s Renovation, Repair & Painting Rule...............28, 41 • AAOC has partnered with Grace Hill Online Training ..................34 • Bring them Home — Turn a Call into a Visit! ..............................38 • Business Succession: Questions You Need to Ask ........................45

1-15 Apt News.indd 1

12/11/14 9:54 PM

1-15 Apt News.indd 2

12/11/14 9:54 PM

•

VOLUME LV

AAOC Education & Events 13 General Membership Meeting 17 2015 Trade Show & Conference 21 Fair Housing Seminar 27 Lunchbox Learning — Digital Detox 35 Smoke-Free Housing Seminar 38 NAA Community Site & Online Resource Center 41 EPA Certification Training 52 NALP Training 55 CAM Online Certified Apartment Manager Courses

Departments 4 President’s Message — 2015: No Crystal Ball Necessary 8 Executive Director Report/Lou’s News — What’s In It For Me? 10 Sacramento Report — The New Year 16 Legal Corner — Questions and Answers 20 Federal Focus — The 114th Congress: What Lies Ahead? 24 Dear Maintenance Men 36 Pulse on the Marketplace 47 Welcome New Members 53 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 28 Update: EPA’s Renovation, Repair & Painting Rule By Santiago Concepcion 34 AAOC has partnered with Grace Hill Online Training By Veronica Copeland 38 Bring them Home — Turn a Call into a Visit! By Tiffany Zwiefelhofer 45 Business Succession: Questions You Need to Ask By Jason Sherr 48 CHPEP Instructor Thank You and Graduates Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

JANUARY

JANUARY 2015

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California. A P A R T M E N T

1-15 Apt News.indd 1

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

1 12/11/14 9:54 PM

See why we’re the #1 multifamily lender nationwide.

RECENT REFINANCE TRANSACTIONS 102 Unit Apartment Bldg Anaheim, CA $11,000,000 10-year Hybrid

24 Unit Apartment Bldg Santa Ana, CA $1,445,000 5-year Hybrid

24 Unit Apartment Bldg Anaheim, CA $2,100,000 5-year Hybrid

RECENT PURCHASE TRANSACTIONS 16 Unit Apartment Bldg Santa Ana, CA $1,231,500 5-year Hybrid Closed in 26 Days

16 Unit Apartment Bldg Newport Beach, CA $2,675,000 5-year Hybrid Closed in 28 Days

22 Unit Apartment Bldg Santa Ana, CA $1,848,750 7-year Hybrid Closed in 30 Days

If you’re looking for fast answers, great rates, and market knowledge, you’re looking for Team Schweer. LOW F E E S | G R E AT R AT E S | ST R E A M LI N E D P R O C E S S Contact Scott Schweer, Client Manager at (888) 587-7548 or email team.schweer@chase.com Credit is subject to approval. Rates and programs are subject to change; certain restrictions apply. Products and services provided by JPMorgan Chase Bank, N.A. #1 claim based on 2013 FDIC data. ©2014 JPMorgan Chase Bank, N.A. Member FDIC. All rights reserved. PA_14_018

2 1-15 Apt News.indd 2

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

J A N U A RY 1 - New Year’s Holiday

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com n n n n n n n

TUESDAY, 7:00–8:45 PM, EMBASSY SUITES SEE PAGE 13

n n n

F E B R U A RY 10 - Board of Directors Meeting

n n n n n

Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq. Dale Hayden

Directors Emeriti n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman

n n n

1-15 Apt News.indd 3

25 - Lunchbox Learning – Digital Detox

MONDAY, OFFICE CLOSED

WEDNESDAY, 12:00–1:30 PM, AAOC OFFICES SEE PAGE 27

17 - General Membership Meeting

TUESDAY, 7:00–8:45 PM, EMBASSY SUITES

26 - EPA – INITIAL Certification Seminar

19 - EPA – REFRESHER Certification Seminar

THURSDAY, 7:45 AM–5:00 PM, NATIONAL ECON SEE PAGE 41

THURSDAY, 7:45 AM– 12:00 PM, NATIONAL ECON SEE PAGE 41

MARCH 10 - Board of Directors Meeting

17 - EPA – REFRESHER Certification Seminar

TUESDAY, 6:00 PM, AAOC OFFICES

TUESDAY, 7:45 AM–12:00 PM, NATIONAL ECON SEE PAGE 41

11 - Trade Show Move-In

WEDNESDAY, 12:00–6:00 PM, OC FAIR & EVENT CENTER

12 - 44th Annual Trade Show & Conference

THURSDAY, 8:30 AM–4:00 PM, OC FAIR & EVENT CENTER SEE PAGE 17

Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

24 - Workplace Harassment Training

TUESDAY, 9:00–11:00 AM, AAOC OFFICES

25 - EPA – REFRESHER Certification Seminar WEDNESDAY, 7:45 AM–12:00 PM, NATIONAL ECON SEE PAGE 41

Is your EPA Certification about to expire? If so, register for our Refresher Course today! If your certification expires, you are required to take the initial certification course again…

Don’t Let This Happen to You!

Ray Maggi Robert C. Shaw Robert B. Thompson

A P A R T M E N T

WEDNESDAY, 7:45 AM– 12:00 PM, NATIONAL ECON SEE PAGE 41

16 - Presidents’ Day Holiday

John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman n

25 - EPA – REFRESHER Certification Seminar

TUESDAY, 6:00 PM, AAOC OFFICES

Nicholas Dunlap Alan Dauger Dean Zarkos

Directors

WEDNESDAY, 7:45 AM–12:00 PM, NATIONAL ECON SEE PAGE 41

WEDNESDAY, 7:45 AM– 12:00 PM, NATIONAL ECON SEE PAGE 41

BOARD OF DIRECTORS

28 - EPA – REFRESHER Certification Seminar

21 - EPA – REFRESHER Certification Seminar

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

President First Vice President Second Vice President Vice President Legislative Council Treasurer Secretary Sergeant at Arms Immediate Past President

TUESDAY, 2:00–4:00 PM, AAOC OFFICES SEE PAGE 35

20 - General Membership Meeting

MISSION STATEMENT

27 - Smoke Free Housing Seminar

TUESDAY, 6:00 PM, AAOC OFFICES

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

Officers

THURSDAY, 9:00 AM–12:00 PM, AAOC OFFICES SEE PAGE 21

13 - Board of Directors Meeting

Executive Director — Lou Penrose Editor in Chief — Lou Penrose Managing Editor — Veronica Copeland Advertising Sales — Debbie M. DiBernardo Design & Production — Dave Moeller/Graphic Angles Photographer — Roxie McClintock Printing — Sundance Press

22 - Fair Housing Seminar

THURSDAY, OFFICE CLOSED

N E W S

w w w . a a o c . c o m

See page 41 n

J A N U A R Y

2 0 1 5

3 12/11/14 9:54 PM

President’s Message BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

2015: No Crystal Ball Necessary “There are two kinds of forecasters: those who don’t know, and those who don’t know they don’t know.” — J.K. Galbraith A new year and a new economic outlook are upon us. Well, at least one of those items is true. While it is in fact 2015, the economy and its impact on the debt and equity markets will remain very much in line with 2013 and 2014. As the owners and operators of rental housing, this will have a favorable impact on our portfolios, regardless of the size or location. For those contemplating change, consider this your third chance to get it right. And while your decision to act or not to act will be dependent on your own goals, desire and timing, please allow me to repeat myself from years past: there has never been a better time than now. Maybe you have an idea of what you would like to do to see improvement in the financial returns generated by your real estate holdings, but you are not sure where to start. Follow these three simple steps to help make 2015 the year you kick your portfolio’s performance into overdrive. Raise Rents By now, you understand the relationship between a property’s gross income and the property’s market value based on a GRM. You are also likely familiar with the relationship between the net income and the property’s capitalization rate. Do your part in 4 1-15 Apt News.indd 4

A P A R T M E N T

maintaining your property’s value by staying abreast of rental activity in your property’s neighborhood and sub-market and set your rent rates realistically and competitively so that you will maximize your income and minimize your vacancy loss. By doing so, you will help to increase the gross revenue and also the net income that are used to help assign a market value to your properties. And if there is a significant gap between your current rents and the market, now is the time to facilitate the increase. Recent data published by MPF Research indicates that Orange County’s market occupancy rate is strong at 97%, revealing a mere 3% vacancy rate for the market. With rent growth for the fourth quarter of 2014 at 2.5%, OC achieved a nine year high. Today, renters are faced with limited inventory and rising prices. As an owner and as an investor, this is highly to your benefit. Re-invest In Your Portfolio With the new year, consider it a best practice to bid out or obtain updated cost estimates on the more significant repairs necessary across your portfolio. In doing so, you will be able to budget, plan and schedule the work accordingly so as to minimally impact your residents, your staff and your bottom line. Specifically, items like re-roofing, wood repair, asphalt and paving are better suited for historically dry months whereas a copper re-pipe

N E W S

w w w . a a o c . c o m

or other interior focused work can be completed at any time. If the season is not a concern to you, you may be able to obtain a more competitive cost from your vendors as they will most likely have downtime and an employee base to keep busy. Do not underestimate the importance of capital improvements as they pertain to your property’s value. Some of these perceivably small-ticket items can have a big-ticket impact not just on your curb appeal and the resident experience, but your property’s value as well. Although your rental rates are sub-market and property specific, let’s look take a look at some of the capital improvements to consider instituting on the inside of your apartment homes that can help to ensure your rental income and occupancy are optimized regardless of your property’s location. Most of the apartment complexes in Orange County were built between the early 1960’s and early 1980’s, so things like: popcorn ceiling removal, accent walls and two-tone paint, hard surface flooring with a faux wood appearance, updated façade treatments on true wood cabinetry, conversion of bathtub only units into shower/tub units, energy efficient appliances, dual-paned glass windows and countertop treatments on the high-end of granite slab or tile and on the low-end of dressing up a Formica countertop with a new glaze are just some of the ways you can President — continued on page 6 J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

LARGE SELECTION OF DESIGNS & SIZES

1-15 Apt News.indd 5

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

5 12/11/14 9:54 PM

President — continued from page 4 ensure that you are not only preserving your apartment homes for the longterm hold but are also doing your part to drive your asking rents. For those who have avoided these repairs until now, to stay competitive with today’s renters you need to reinvest in the interiors of your apartment homes. Financing and You Whether you are looking to improve cash flow by decreasing your debt service, tap into your equity to acquire additional assets or just access your equity in order to fund capital expenditures or your lifestyle, the debt market is as attractive as it has ever been. For those of us who refinanced in 08–09 with a five year pre-pay, that time period is nearing an end. You might recall the rate you previously locked in was in the 5.8%–6.75% range.

Well, now it is in the 3.79%–4.2% range. That differential will have a significant impact on your cash flow. Try a direct lender first and if you need a bit more help or a more customized product, then try a broker. Depending on how active you are in managing your assets, you may not be aware of the growth in equity across your portfolio. It could be quite possible to comfortably re-leverage your existing debt and acquire additional assets, effectively increasing your cash flow while growing your portfolio. And while we are unsure as to how the Fed will respond to economic activity and trends, we basically know that rates are expected to remain flat until mid-2015, when we will likely see an increase. Of course, the size of the increase and its impact on borrowing and the economy are speculative at best. Look for retail statistics and job growth data to underwhelm the experts and push

BEAUTYSCAPES

Specializing in Landscape Maintenance

Landscape Installations and Color Displays

Irrigation Repairs and Inspections

Apartments, HOA’s and Commercial

Tree Trimming and Removal

Fully Insured

Email: beautyscapes@ymail.com

Call for a Quick Free Estimate!

6 1-15 Apt News.indd 6

714-981-8289 A P A R T M E N T

N E W S

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

Why replace your tub or shower… When you can just refinish it to look like new! Save time and money!!

Landscape Services

License # 806050

the increase to later in the year. But hey, that’s just my take. So consider your current situation, lifestyle, family and your personal finances. Once you understand your needs and wants, you will be better positioned to understand your ability to take on additional risk in today’s market. Maybe you will reinvest in your property and maybe you will tap into unused equity in order to acquire additional properties. But if at the end with no room for action whatsoever, worry not. After all, you own rental housing in one of the greatest markets for rent growth and value appreciation in the United States: Orange County, California.

Before

After

We refinish tubs, showers, bath/kitchen counters and sinks! We also especialize in cut downs for easy entry. Here are just 3 of our main companies we work with and have worked for a long time now: Jamboree Management — (714)448-9422 • Santa Fe Management — (562)804-7368 Bayco Financial — (310)378-8181 ext 7001

Free Estimates ✧ 5 Year Warranty ✧ 25+ years experience

Call us now at (714)

546-3058 or Email us at Nushinerefinishinginc@hotmail.com w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

1-15 Apt News.indd 7

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

7 12/11/14 9:54 PM

Lou’s News BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

What’s In It For Me?

speaker is industry legal expert Stephen he New Year is upon us and Duringer. You see Duringer’s “Legal the Apartment Association of Corner” column each month in this Orange County wants you to hit the ground running. So, as we look magazine. He is our featured guest this toward the year upcoming, with respect month to update and educate on all to your membership in the Apartment things legal in the apartment industry. It is always “Standing Room Only” Association of Orange County, we invite you to ask the question: “What’s when Steve is on the card and seating is limited. If you have units, you don’t In It For Me?” want to miss it. Attend the January General JLE.ad:Layout 1 3/8/10 11:21 AM Page 1 What’s In It For You: No cost Membership Meeting. Our guest

legal advice, from one of the best in the business. As I have mentioned in columns past, we have big plans for 2015. Look for more membership events, particularly ones that are social in nature. Business after-work mixers for both the IRO membership community and mixers geared to the corporate and property management membership base. These after-work business mixers

• State-of-the-art record keeping • Monthly cash ﬂow statements • Rent rolls & check registers

We take care of your business, your residents & your peace of mind!

• Aﬀordable curb-appeal enhancements • Monitoring of local/regional rental trends • Rapid response & 24 hour emergency availability • Monitoring of legal developments & documents • Multi-lingual staﬀ & dispute resolution expertise • Routine maintenance to increase investment value

DRE01460075

For Information: 714.778.0480

Email: JLE@ContactJLE.com • www.ContactJLE.com • 202 E. Broadway, Anaheim, CA 92805 8 1-15 Apt News.indd 8

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

and dear to my heart. And it is vital to a healthy growing industry like the multi-family housing industry here in Orange County. First a shout out to our newly elected leaders in Sacramento and at city halls across Orange County. The Apartment Association of Orange County , through its Political Action Committee, had a whopping 80% success rate in its candidate endorsement process this past election cycle. That is good news for our relationships with these new politicians and even better news for private property rights. What’s In It For You: Our endorsement and your PAC contributions helped get pro property rights leaders elected to public office. Congratulations to State Senator Janet Nguyen In the year upcoming look for announcements regarding our monthly hosted by the Apartment Association “Coffee with a Councilmember” The of Orange County. politically engaged will enjoy the What’s In It For You: Nothing opportunity to meet and learn more beats a face to face relationship with a about our local leaders and connect local lawmaker before there is an issue the local industry related issues. The gatherings will be held at a coffee shop in front of city council. in the councilmember’s home city and

will be held throughout Orange County. What’s In It For You: An opportunity to mix and mingle with your fellow industry professionals, share insight and make valuable connections! The 44th Annual Trade Show and Conference is scheduled for March 12th and will certainly kick things up a notch. What’s In It For You: The annual event allows you to see the latest products and services in the apartment industry all under one roof. Opportunities to win cash and prizes while spending time with your industry colleagues. New for this year, we are planning the inaugural Apartment Association of Orange County Industry Economic Forecasting breakfast. Scheduled for December. What’s In It For You: An opportunity to hear from thoughtful industry leaders on economic, legal and operational trends that affect your bottom line. Politics and public policy is near

UPGRADE

YOUR

PATIO

AAOC Members, Ask about this Month’s Discount!

Retractable Awnings

Drop Shades

Awning Company

Sunscreens

THE

TheAwningCompanyCA.com

1-15 Apt News.indd 9

17 Hammond Suite 406 Irvine, CA 92618

A P A R T M E N T

Dome Awnings

949.325.5624

N E W S

w w w . a a o c . c o m

• Free In-Home, No Obligation Consultation • Sunbrella Fabric 10-Year Warranty • No Pressure Sales • Rapid Turnaround Times • Family Owned & Operated

J A N U A R Y

2 0 1 5

Lic. # 968011

• Protect Against Harmful Rays • Enhance Your Outdoor Living Space • Reduce Energy Cost By Up To 25% You shouldn’t have to choose between quality

9 12/11/14 9:54 PM

Sacramento Report BY JON SMOC K

The New Year

he concluding comment in last month’s article noted that 2014 lobbying activities in behalf of rental property owners and managers included more than watching the Legislature in action. Indeed, it is increasingly clear to anyone paying any attention at all to public discourse that governmental regulatory activity has a profound effect on the everyday lives of millions of California residents. The following comments pertain to a few items of special interest and some reminders of things that need to be done pursuant to prior legislation if not already accomplished Water Conservation On July 15th the State Water Resources Board adopted an emergency

regulation restricting water use for outside areas. Those regulations prohibit the use of outside potable water in a manner that results in runoff water on sidewalks, driveways, roadways and adjacent property. It also prohibits runoff from washing vehicles with a hose unless the hose is fitted with a shut-off nozzle, watering driveways and sidewalks, and using water in decorative fountains unless it has a recirculation feature. Violation of the regulations constitutes an infraction and may result in a fine up to $500 for each day the violation occurs. Many local water service agencies have adopted even more stringent rules relating to conserving water use. Property owners and managers are advised to review rental and lease

agreements to assure that tenants, guests and invitees: 1) comply with the state and any local regulation and; 2) are solely responsible to pay all fees and fines associated with violation of the regulations. Proposed Proposition 65 Reform Efforts Since 2013, the State has been trying to change the Proposition 65 (Prop. 65) hazardous chemical warning sign requirements. Last year, the Office of Environmental Health Hazard Assessment (OEHHA) attempted to make sweeping changes both in regulation and law. The business community impacted by the new changes formed a coalition to oppose the measures, and successfully defeated them. Your lobbying

PROPERTY MANAGEMENT • COMMERCIAL • RESIDENTIAL PROPERTY MANAGEMENT • COMMERCIAL • RESIDENTIAL

carpet • laminate • tile • vinyl • window treatments • cabinets • & more! carpet • laminate • tile • vinyl • window treatments • cabinets • & more!

714.754.1531 www.sharonsftc.com · 2130 South Main714.754.1531 · Santa Ana, CA 92707 Bonded & Insured, Lic. #541130 · Christian Owned & Operated Since 1984 · Prices subject to change without notice. Prices do not include tax.

www.sharonsftc.com · 2130 South Main · Santa Ana, CA 92707

Bonded & Insured, Lic. #541130 · Christian Owned & Operated Since 1984 · Prices subject to change without notice. Prices do not include tax.

1 0 1-15 Apt News.indd 10

A P A R T M E N T

N E W S

w w w . a a o c . c o m

Hours: M-Sat. 9am-5pm After Hours: By Appt. M-Sat. 9am-5pm FREE Hours: ESTIMATES! After Hours: By Appt. FREE ESTIMATES! n

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

team was part of that coalition. Earlier this last year, OEHHA renewed its attempt to make changes. Again, there was near unanimous opposition by the business community to the changes. Since then, the business coalition, led by the California Chamber of Commerce, has been in conversation with OEHHA on how to improve Prop. 65 without unnecessary burden and expense to businesses. Your lobbying team has been a vocal and active participant in the coalition and throughout the process. Discussions are ongoing, Proposed New Pool Safety Regulations New swimming pool safety and maintenance regulations will be going into effect January 1, 2015. The regulations apply to public pools, including those in apartments, condominiums, and homeowner associations. Exempted are private pools, defined as pools intended for use by occupants of not more than three residential units. Your lobbying team has been opposing the new regulations since they were first proposed last year. Although some favorable changes were made to the original proposal, the new regulations slated for approval are numerous and likely to be burdensome for some. New requirements include but are not limited to the following: •

Daily testing of disinfectant residual and pH, when pool is open for use.

•

Daily testing of water temperature in heated pools.

•

tration levels must be tested once per month. •

Test the combined chlorine at a frequency required to maintain maximum combined chlorine concentrations below 0.4 ppm.

•

Properly calibrated automatic chemical monitoring and control systems may be used.

•

Maintain written daily record of all test results, equipment readings, calibrations, and corrective action taken.

•

Maintain written record of routine maintenance and repairs.

•

Record any incidents involving the following: fecal, vomit, blood contamination, near-drowning, or drowning.

•

Keep all records at the pool site for at least two years.

•

Maintain a test kit for measuring disinfectant residual, pH, and if used, cyanuric acid concentration.

•

If cyanuric acid is used, concen-

Maintain clean pool water while in use, free of dirt, oils, scum, algae, floating debris, scum, sputum, trash, leaves, or visible organic and inorganic materials (i.e., bugs, lawn furniture, and towels) that would pollute the water. Ensure water levels are maintained and operated to remove debris continuously through a pool skimming system.

•

Pool employees and patrons having a communicable disease while in an infectious state, or those having symptoms such as a cough, cold, nasal or ear discharge, or those wearing bandages may not enter the pool.

•

New reporting requirements when two or more patrons or lifeguards within five days reports that they have diarrhea.

There are many more new pool regulations that must followed, including those relating to chemical levels, lifeguards, safety and first aid equipment, cleaning ancillary facilities, and pool closures. We recommend you contact your local health department to read and follow all new pool regulations. New Pesticide Regulation Restricts the Use of Certain Rodenticides Most residential rental property owners hire pest control operators to Smock — continued on page 12

Ponderosa Property Management, Inc. Own a rental home? Looking for professional & aﬀordable property management?

714-921-1622

•

www.ponderosapm.com

Our Services Include: – Marketing & Advertising – Owner disbursements & monthly statements – Finding qualiﬁed tenants – Rent collections – Tenant concerns – Performing inspections – Overseeing maintenance & repairs

Your investment. Our priority. BRE Lic: 01195650 • Since 1978 202 W. Lincoln Ave. #E, Orange, CA 92865

Residential Rehab And Maintenance We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs. • • • • • • • •

Design Remodel Alterations Site preparation Demolition and removal Hauling Roofing Window installation

• Tile/wood flooring • Shower/bath tile • Swimming pool resurface • Cement work • Masonry • Carpentry • Plumbing

• • • • • • • •

Painting Dry wall Electrical Fencing Popcorn ceiling removal Crown molding Baseboards And more!

We pride ourselves on quality workmanship at reasonable prices. Free Estimates. Fully Insured. A P A R T M E N T

1-15 Apt News.indd 11

N E W S

w w w . a a o c . c o m

Call Mike at

1-800-541-1967

Sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com n

J A N U A R Y

2 0 1 5

1 1 12/11/14 9:54 PM

Smock — continued from page 11 manage their pest problems. Some, however, take measures into their own hands by purchasing certain effective over-the-counter pesticides. For those “self-helpers,” a new regulation went into effect this past July which restricts the use of Second Generation Anticoagulant Rodenticides (SGARs), a popular and effective pesticide. SGARs are used to address rodent problems. They are strategically placed around a property, and later eaten by rodents. SGARs deliver a delayed lethal dose to the target rodent with the first feeding that does not kill the rodent immediately. When the rodent does eventually die, the SGAR poison remains in the rodent’s body. Nontarget wildlife, like birds or other land animals, then come into contact with this infected rodent by touching it or eating it. These animals eventually also die. The Department of Pesticide

Regulation (DPR) conducted an assessment of SGARs to evaluate of the potential and actual risk of SGARs on California’s wildlife. It concluded that the current use of SGARs presents a hazard related to persistent residues in target animals resulting in impacts to non-target wildlife. For these reasons, DPR has decided to restrict the use of SGARs permanently. Effective, July 1, 2014, SGARs can only be sold by licensed dealers and purchased by certified applicators. Restricting the sale of SGARs to certified applicators is expected to significantly mitigate exposure to, and protect, California’s non-target wildlife. Smoke Detectors Smoke detectors are to be installed in each bedroom on or before January 1, 2016. When installing the detectors before this date, the landlord or manager should:

smoke detectors in each bedroom and the type of detectors (AC vs. battery powered). Where devices exist, note its existence, the manufacturer, and the location of each detector in the rental unit file. For units without detectors in each bedroom, decide when compliance with the new law will be undertaken (must be before January 1, 2016), and note it in the rental unit file. b) Install the detectors on a specified schedule and note that schedule in the file of each rental unit. In the file, also note the date the detector was installed, location in the dwelling, and the serial number. c) All existing devices must be operable and located in compliance with the new state law at the time of a new hiring and when installing new devices.

a) Determine if each rental unit has

Smock — continued on page 14

1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations! Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$21.85

$23.80

$27.69

$34.60

$44.95

54"

$23.65

$25.95

$29.60

$37.85

$46.95

66"

$25.75

$26.90

$30.75

$38.95

$48.75

84"

$26.95

$28.85

$33.75

$39.95

$49.95

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

1 2 1-15 Apt News.indd 12

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

• Roller Shades • Shutters • Vinyl Mini Blinds

2 0 1 5

12/11/14 9:54 PM

Tuesday, January 20, 2015 ◆ 7:00–8:45 pm

Back by Popular Demand!! Legal Corner Live V! AAOC is proud to welcome back our very own Stephen C. Duringer, Esq., for the 5th Annual Legal Corner Live! As a featured legal columnist in the Apartment News magazine, Steve will once again bring his experience and expertise in the rental housing industry directly to you…Live and in Person! Learn all about: 2014 Legislative Recap — What’s New for 2015 Housing Issues and Trends That Will Affect You! Fair Housing Issues — Investigations are up, Testers are calling you; Don’t make these mistakes! Litigation Issues — the Games Tenants Play! Open Question & Answer Segment. Bring Your Questions!!

Guest Speaker:

Proudly Sponsored by:

Stephen C. Duringer, Esq.

Remember, the Serengeti Grill gives AAOC attendees 20% off their meal before the meetings!

EMBASSY SUITES — ANAHEIM SOUTH HOTEL 11767 Harbor Blvd., Garden Grove, CA 92840

Product & Service Council will be donating raffle prizes…attend for your chance to WIN!!!

1-15 Apt News.indd 13

12/11/14 9:54 PM

Smock — continued from page 12 d) New smoke alarms purchased must comply with the new law and be approved by the State Fire Marshal in order for the alarms to be sold in the state. The new devices must be tamper proof, and contain both a hush button feature and a 10-year battery life (AC powered smoke detectors and operable battery devices are not required to be replaced). Keep in mind the following: 1) Smoke alarms connected to a panel or connected to a wireless communication signal are exempt from the new law; 2) the law does not apply to installing or replacing smoke detectors in common stairwells; and 3) because certain cities have adopted more restrictive smoke detector ordinances, landlords and managers are advised to comply with both these new requirements and local laws.

Carbon Monoxide Detectors (CO Device) Every owner of a “dwelling unit intended for human occupancy” must install an approved CO device in each existing dwelling unit having a fossil fuel burning heater or appliance, fireplace, or an attached garage. Qualifying units must have at least one CO device per floor, and if there are bedrooms on the floor, the CO device must be placed adjacent to the bedrooms. Also, you may follow the manufacturers instructions that come with each device. Singlefamily dwelling units were required to be incompliance on or before July 1, 2011. All other existing dwelling units were required to be incompliance on or before Jan. 1, 2013. Plumbing Fixture Mandate On or before January 1, 2017, all noncompliant plumbing fixtures in any single-family residential real property built prior to 1994 must be replaced with water-conserving plumbing fixtures.

For multifamily residential real property built prior to 1994, all noncompliant plumbing fixtures must be replaced with water-conserving plumbing fixtures on or before January 1, 2019. Water conserving plumbing fixtures includes 1.28-gallon toilets and 2.2-gallon-perminute faucets and showerheads. Installation may be more difficult than expected. Replacing a faucet may involve replacing water supply lines and angle stops. Replacing a toilet may include replacing flooring because the toilet footprint may not match the old footprint. When purchasing a new faucet, ensure that the faucet matches the cover and openings in the sink. New Session A new legislative session began on December 1, bringing 10 new Senators and 27 new Assembly Members to join returning colleagues for the 2015–16 session. Let the fun begin.

#1 REAL ESTATE TEAM IN CALIFORNIA - WALL STREET JOURNAL 4 u nits hu ntington beach $ 895,000 Well Maintained 4 plex located near schools, shopping and parks. All 2 bedroom, 2 baths on corner lot. Income $5,500/month.

featured property

mike thornton

Prices have increased quite a bit in the last 3 years. Many qualified buyers are searching for the right multi-family property. If you are thinking of selling, I can help you price your property to get offers and take maximum advantage of today’s higher market.

94 9. 6 8 9 . 7 5 8 7

realtor® #1 apartment agent in o.c. 2010, 2011, 2012 michael@stanfieldgroup.net ca bre no. 01236638

1 4 1-15 Apt News.indd 14

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

1-15 Apt News.indd 15

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

1 5 12/11/14 9:54 PM

Legal Corner — Questions & Answers BY ST E P H E N C . D U R I N G E R , E S Q .

ike many other owners today, I have a cash flow problem, and I am trying to sell a couple of my single family homes. The market is slow right now, so I am putting renters in them while they sit on the market. Since I don’t know how long it will take to sell them, I have been doing six, nine, and twelve month leases with the tenants. I am concerned that I might not get an offer if a buyer knows that they can’t live in it for some period

1 6 1-15 Apt News.indd 16

A P A R T M E N T

after escrow closes. Is there any way I can put something into my rental agreement so that I can unilaterally terminate the agreement upon the close of escrow?

Sure. Let the tenant know in advance that the property is being marketed for sale, include an addendum to the lease whereby the tenant acknowledges that fact, and agrees to cooperate with you and the real estate agent in showing the

N E W S

w w w . a a o c . c o m

house upon reasonable advance notice to the tenant. Include a specific provision in the addendum reserving the unilateral right to terminate the lease agreement early upon the occurrence of a specific event, i.e. the entering into of a purchase and sale agreement for the property, and the opening of escrow. Upon such event, you would be entitled Q&A — continued on page 18

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

Rental Housing

ROUNDUP 2015

Apartment Association of Orange County

44th Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 12, 2015 • 8:30 am–4:00 pm

For more information, please contact (714) 245-9500 or visit us online at www.AAOC.com A P A R T M E N T

1-15 Apt News.indd 17

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

1 7 12/11/14 9:54 PM

Q&A — continued from page 16 to terminate the lease early provided you comply with the terms as you specified in the addendum, and as agreed by the parties. Often landlords will provide an incentive to the residents to encourage their co-operation. Rather than provide a ‘rent reduction’ during the pendency of the marketing and sale, better to establish an incentive that upon full compliance and full co-operation by your residents, the residents will receive upon surrender of possession or close of escrow, whichever applies. Not sure how to handle this issue, hoping that you can help. I got an inquiry from a prospective resident who wants to rent a home I have available. He is working overseas and will be moving here in a few weeks, haven’t actually spoken with him, just traded emails. I sent him an application, and asked him to return it with copies of his passport and a credit check fee. He just replied asking for my

“Pest Control”

FAST EVICTIONS Orange County

Basic Fee Filing Fee Process Server Writ Sheriff Total

$150.00 260.00 85.00 30.00 125.00 $650.00

L.A. County

(uncontested no appearances)

$150.00 240.00 50–125.00 25.00 125.00 $590.00** $690.00*

*$200.00 additional if contested **$225.00 and up if contested

STEVEN D. SILVERSTEIN

bank ACA and account number so he could just transfer money into my account, rather than send a check. What do you think, should I give it to him?

Absolutely not. This is a pretty common scam that would enable this person to drain your bank account. Never provide personal information, including banking information, to a stranger over the internet. Rather, stick to your original request; get a completed application, a ‘certified’ copy of his passport, and an international money order to pay for the credit screening. Certified copies of passports are available through the local embassies. I just closed escrow on a four-unit apartment building. All of the tenants are longterm residents, the most recent moved in about six years ago. They are all monthto-month tenancies and the property is not in a rent controlled jurisdiction. The rents are pretty close to market rents, but the security deposits are minimal, ranging from $250 to $300 per unit. I’d like to keep all of the residents, they all are well qualified and seem to be taking care of the place. Can I increase the security deposits? And if so, how do I do it?

Yes, provided your residents are on month to month agreements, and your building is not subject to rent control, you can require that your residents pay additional security deposit by serving a thirty-day notice of change of terms detailing the changed term and requir-

Your Complete Solution For

ASPHALT PAVING

CONCRETE & SLURRY SEAL

(714) 832-3651

1 8 1-15 Apt News.indd 18

A P A R T M E N T

Lic. # A-715010

PAVEWAY

14351 Redhill Ave., Suite G Tustin, California 92780 Evictions processed in Orange, L.A., Riverside & San Bernardino Counties

www.stevendsilverstein.com sdsevictions@hotmail.com

I have a dilemma. I rent a townhouse to three roommates, two girls and a guy. They all signed a one-year lease just four months ago. I got a call the other night from one of the girls; she told me that the guy had moved out a week after they moved in, after the three of them had some sort of disagreement. She said that he called her the other day and said he wanted to move back in this weekend.

Fully Insured

Attorney at Law

FAX (714) 832-7781

ing the additional security deposit to be paid. Keep in mind the two-month limitation for unfurnished units, three months if furnished. You may require an extra half month if the resident has a waterbed. You may wish to reconsider though. Considering your residents are long-term quality tenants, having been there six years or more, you may want to raise the rent a bit, rather than requiring payment of additional security deposit. The increased rent is yours to keep, but the increased security deposit is just yours to hold for the residents benefit. Residents will typically prefer a $25 or a $50 monthly rent increase, as opposed to an increase in security deposit of $500 or more. Remember rents and security deposits are inversely proportional. With all else being equal, if you require low security deposits, you can typically demand slightly over market rent. Conversely, higher than market security deposits will limit your tenant pool and will lead to lower than market rent. As a general rule, for existing residents, usually better to raise rents than raise security deposits.

Owner Operated

Call For Free No Obligation Quote

(949) 851-1865

More Than 20 Years Experience

Fax: (949) 851-1863 • Email: pavewaycorp@aol.com N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

She spared me the details, but she sounded afraid of him. The neighbors told me some stories about the guy, sounds like we’re all better off if he isn’t around. She asked if she could change the locks and not let him in. I’m not sure what to do, if he’s locked out, won’t he just come to me and ask for a key? What do I tell her? What do I tell him if he asks for a key?

The one-year lease agreement provides each of the three occupants the right to occupy and use the premises for the entire term of the lease, or until terminated. No one tenant has greater rights than any other. Any action, absent a court order, by one or both of the girls to deny the third roommate entry would be improper and would be actionable. If the remaining two roommates are truly afraid of the third, and have sufficient evidence to convince a court, they should immediately seek a restraining order barring him from coming near the townhouse. The restraining order, if done properly, will bar him from returning to the Premises, and will allow you to refuse to provide him with a key to the changed locks. Make sure that you are provided a copy of the signed and entered restraining order for your records. Look to ensure that the box requiring him to “stay away” from the Premises, and not just the other two roommates, is checked. Have your attorney review the Order if you are not sure. He will, however, still be contractually obligated to perform the obligations, but the restraining order will prevent him from living in or visiting the unit. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $140,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643. Please visit www.DuringerLaw.com for more information.

1-15 Apt News.indd 19

A P A R T M E N T

No Strings. No Tricks. Just Honest Laundry Service. Six-Month Trial on All New Leases Since 1947, multifamily properties have trusted their laundry room operations to WASH. We professionally manage your laundry room, supply top-of-the-line, energy-efficient commercial washers and dryers, and expertly handle all service and maintenance. WASH even offers a six-month trial with every new laundry lease. That means, you can try our services for six months without any obligation. If you don’t love us, you can leave us. It’s that simple. Plus, we offer month-by-month lease options. There has never been a better time to try WASH. No Strings. No Tricks. Just Honest Laundry Service.

Strings 1 n No w N E W SWS15-009 w wAd. 4_9375x10 a a o c bw.indd . c o m

1-800-421-6897 ext. 1600 www.washlaundry.com

J A N U A R Y

2 0 1 5

10/21/14 10:24 1 AM 9

12/11/14 9:54 PM

Federal Focus — The NAA Connection BY GR EG BROWN

The 114th Congress: What Lies Ahead?

y the time you read this, all of the midterm elections will have been decided and the playing field will be set for the 114th Congress. When members return in January, the GOP will be in firm control of both the House and Senate. Last month I looked back at some of the key factors that contributed to the Republican victory. Now it’s time to look forward to what the new management in Congress could mean for the apartment industry in 2015 and 2016. While party control did not change in the House of Representatives, there is one big change to highlight. Rep. Paul Ryan (R-Wis.) leaves his current post as Chairman of the Budget Committee to take the helm of the Ways and Means Committee, a post he has long sought.

2 0 1-15 Apt News.indd 20

A P A R T M E N T

He succeeds retiring Rep. Dave Camp (R-Mich.) who led the Committee for the past four years. A wonk’s politician, Mr. Ryan enjoys diving deep into complicated policy subjects and has signaled that he would like to slay the dragon that is tax reform during his tenure. That is a steep hill to climb anytime, but could be especially challenging in a presidential election cycle. On tax reform, outgoing Chairman Camp was not afraid to take on established constituencies in the tax code which was reflected in the bold reform proposal he released in 2013. As previously discussed in this column, that proposal had both positive and negative elements for real estate and almost every other sector of the economy. As a result, it proceeded no further and

N E W S

w w w . a a o c . c o m

was not even considered in Committee. What the draft did do, however, is lay on the table a number of proposals for raising revenue that remain as options for future tax reform deliberations. It’s difficult to tell at this point if Mr. Ryan will want to be as aggressive as his predecessor, but we do know that he too is unafraid of taking on the tough issues (see his budget reform proposal from 2012). Entitlement reform is also a priority for him, so it will be interesting to see if he tries to work in some of those elements as well. On the Senate side a familiar face returns to the throne of the Banking Committee. Sen. Richard Shelby (R-Ala.) is Chairman once again after Federal Focus — continued on page 22

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws! This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits. Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers

Instructed by: Fair Housing Council of Orange County Date:

Thursday, January 22, 2015

Time:

9:00 am to 12:30 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners ** Cost includes Fair Housing Certificate

3 CEC Points Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on January 22, 2015 Name____________________________________________________________________________________________________________________________________________________________________ Company Name______________________________________________________________ Address ______________________________________________________________________________ City/State/Zip ________________________________________________ Daytime Phone _____________________________ Fax __________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

Email _____________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card # ___________________________________________________________________________________________ Expiration Date __________________________________________ Name on Card _______________________________________________________________ Signature ___________________________________________________________________________ Credit Card Billing Address __________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505 A P A R T M E N T

1-15 Apt News.indd 21

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

2 1 12/11/14 9:54 PM

Federal Focus — continued from page 20 a hiatus for several years. Importantly for apartment industry concerns, Mr. Shelby is a veteran of the GSE wars of a decade ago. That reform effort was unsuccessful and made essentially moot in 2008 when both enterprises were placed in conservatorship by the federal government. Still, reform remains a priority for many in Congress not only to address Fannie Mae and Freddie Mac, but also the future role overall of the federal government in the housing finance system. Mr. Shelby’s opposite on the House Financial Services Committee, Rep. Jeb Hensarling (R-Texas), is committed to a total wind-down of the entities and an exit for the federal government from the housing market. You will recall that his bill to achieve that end, the Protecting American Taxpayers and Homeowners (or PATH) Act, made it out of committee but generated so much concern that it stalled and never

received a vote of the full House. While Mr. Shelby was a strong critic of the GSEs during previous reform deliberations, it’s uncertain if he is in the same place as Mr. Hensarling on eliminating the federal role in housing finance altogether. Regardless, with Republicans leading both committees of jurisdiction on this issue, the negotiating dynamic will be much different than in the current Congress. Finally, there is a change in leadership on the Senate Environment and Public Works or EPW Committee. This is significant in light of the many environmental proposals coming out of the Administration, specifically from the Environmental Protection Agency (EPA). Senator Jim Inhofe (R-Okla.) will take over from Senator Barbara Boxer (D-Calif.) a staunch environmental advocate. To say Mr. Inhofe is skeptical of environmental regulation is an understatement. It’s safe to say that EPA representatives should plan to spend a lot of time in front of the EPW Com-

mittee to answer questions about proposed regulations in a whole host of areas. To the extent those proposals add to the regulatory burden of the apartment industry, the bright light of hearings could be impactful. Lest we forget, despite the changes above, the President still holds the veto pen and has an entire federal bureaucracy at his disposal. As evidenced by his recent actions on immigration, he will use that power to move policy on his own if he does not view Congress as a willing partner. Apartment industry advocacy could turn more sharply towards regulations than in the past. Time will tell on that score and on how more willing the President is to negotiate with Republicans in Congress. I close with an opportunity for your input. We want to know what you think the policy priorities for the apartment industry ought to be. Go here — http://bit.ly/15FedPriorities — and Federal Focus — continued on page 26

ROTTEN WOOD & TERMITE REPAIR SPECIALIST

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

Decks • Waterproofing Structural & Stair Repairs • Fascia Boards Painting • Concrete • Wrought Iron Welding • Doors • Stucco

714-612-8747

BRENT COLLINS CONSTRUCTION

& MAINTENANCE Owner Hands-On Quality Assured Since 1982

Free Estimates

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

2 2 1-15 Apt News.indd 22

A P A R T M E N T

N E W S

Bonded & Fully Insured Nat. Lic. #664171

w w w . a a o c . c o m

J A N U A R Y

St. Lic. #426137

2 0 1 5

12/11/14 9:54 PM

1-15 Apt News.indd 23

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

2 3 12/11/14 9:54 PM

Dear Maintenance Men BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

ear Maintenance Men: I have just received a code enforcement violation letter for some problems I was not aware of at my building. I typically keep my property in good order, but a few maintenance items may have slipped by. The violation letter has me very upset, as the problems mentioned are minor. How do I make this all go away? What do I do first? Bill

Dear Bill: It is always a bit upsetting to have someone else tell you what to do with your property. The first thing to understand about a code violation letter is that it is not a personal attack. Look at the violation letter as an opportunity. The city is giving you a heads up to potential problems at your building. You may have a drug or gang issue you were not aware of or landscaping

issues, or even deferred maintenance issues. Essentially, it is a wakeup call to pay closer attention to your building and neighborhood. The first thing to do when you get a code enforcement violation letter is to call the city and speak to the code enforcement department. Make the call with an open mind and calmly get the facts. The purpose of the call is to let the code enforcement department

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

APPRAISALS & VALUATIONS “Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com 2 4 1-15 Apt News.indd 24

A P A R T M E N T

➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker, MAI

First Metro Appraisals Orange, CA 92867 N E W S

w w w . a a o c . c o m

714-744-1074 www.firstmetroappraisals.com

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

know you are aware of the situation; you are cooperative and willing to resolve the issue. Keeping the lines of communication open with the city is essential to solving your current issue. Should you need more time to compete the corrections, contact the officer in charge of your case and ask for an extension. The violation will not go away if you ignore it! Take before and after pictures of the repairs or issues. Upon correction of the violations, call the code enforcement department and let them know the work is complete. The faster they sign off on the violation letter the better.

but have hidden damage under the tiles, such as a rotted felt membrane or disintegrating roofing paper. These are much more difficult to solve and often times the repairs are more expensive than replacement. When requesting a bid from a roofing contractor, always ask for a cost to repair the existing roof and a cost to replace the roof. When having multiple bids, always use the same scope of work for each roofer. A deviation in scope will make it harder to determine which

roofing contractor has the best bid. Be aware that the cheapest bid may not be the best bid. Dear Maintenance Men: I am running into an issue at my rental property. The bathrooms are constantly developing mildew. I have replaced the vent fans and the problem does not go away. How can I solve this problem? Bill Maintenance — continued on page 26

Dear Maintenance Men: My apartment building’s roof leaks during the rain and I don’t know how old it is. How do I determine if my roof needs to be replaced or if a bit of repair will give new life? Ed

YOUR RENTER’S

OVERFLOWING

TOILET

Dear Ed: Determining if a roof actually needs replacement or should be repaired is sometimes more of an art than a science. An old roof in good condition that has roof leaks may be as simple to solve as an inspection of the roof flashing system. The roof flashing is where the roof meets a different material or changes course. For example roof flashing is found around the chimney, in valleys, where the roof transitions to vertical a wall or around vent pipes. Any roof transition area is a potential roof leak. Keeping the roof flashings in good order is the first line of defense. However, should your roof be experiencing leaks in several different areas, missing granules (bald spots) and pooling; might be an indication of a roof past its prime and ready for replacement. In the case of a shingle roof, the telltale signs are more obvious. For example a shingle roof may exhibit curling edges, loss of granules and material brittleness. This roof may be beyond repairs and should be replaced. Tile roofs may present different issues as they may look great on the outside,

IS DRAINING YOUR

VACATION FUND.

Renters are Mayhem. Whether it’s an overflowing toilet or a fire, Allstate Landlord Insurance helps you ensure that your property is protected. Even when your property becomes uninhabitable due to a covered loss, Allstate Landlord Insurance provides coverage for the rental income you would have received. Call me today to find out more.

PS: Protect your property from Mayhem.

The Binns Agency Karen Abbott (949) 357-1896 31601 Coast Highway, Suite C Laguna Beach, CA 92651 CA Insurance Agent #: 0686146

1-15 Apt News.indd 25

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

2 5 12/11/14 9:54 PM

Maintenance — continued from page 25 Dear Bill: A number of things may be at work here. Unit overcrowding is generally the main reason for moisture and mildew build-up in an apartment unit. Because of the overcrowding, the residents, take more showers and baths, throughout the day and evening. Often to hide the excess people in the unit, the resident will keep all the window covers closed and the widows shut, effectively keeping

the moisture from escaping. Add a windowless bathroom into the mix and the problem is compounded. Mechanically, we suggest you inspect the vent fans in the bathrooms. Make sure they are not clogged with lint or dust. If the fan is operating properly, check the CFM or Cubic Feet per minute of air movement. The minimum number should be 50 CFM. If the bathroom is getting more than the average amount of use, you may want to replace the existing fan with one that

You’ll get a lot more than this out of our machines.

has a higher CFM rating. We recommend using at least a 120-CFM fan. Equally important, many bathrooms have two wall switches; one for the light and the other for the fan. If this is the case, we recommend combining the two switches into one. That way when the resident switches on the light the fan will come on automatically. We find most residents will not turn on the fan if it has its own switch. Lastly of course, is to get the resident to open a few windows and let some fresh air in. Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371, or Jerry L’Ecuyer at 714 778-0480. CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/ BuffaloMaintenance

If your ancillary income efforts seem like scrounging for loose change, contact Coinmach today to add additional revenue to your bottom line. Every Available Laundry Center Option - Tailored to Fit Your Goals

Federal Focus — continued from page 22

Coinmach is dedicated to increasing your community’s NOI by elevating your resident’s laundry center experience.

www.coinmach.com

Southern California

(800) 954-9000 x54324 5510V-21 CSC Coinmach.indd 1

2 6

1-15 Apt News.indd 26

Get more with Coinmach: • Increased Resident Retention • Generous Revenue Sharing • Dedicated, Local Account Team • Credit Card, Smart Card and Cash Options • Comprehensive Online Laundry Management Portal

A P A R T M E N T

N E W S

10/23/13 9:40 AM

w w w . a a o c . c o m

complete this brief survey. Your answers guide our actions on Capitol Hill and in the federal bureaucracy. And speaking of Capitol Hill, make sure to be in Washington, D.C., on March 17–18 to advocate for the industry with your members of Congress during the NAA Capitol Conference. Thanks for reading. As usual, the opinions expressed here are my own so feel free to call me out on them. You can do that by emailing me at greg@ naahq.org. Talk to you next month. Greg J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

Pack In the Knowledge!

Digital Detox

Why You Need to Unplug to Stay Charged Featuring Rommel Anacan, Founder, The Relationship Difference

February 25, 2015 Join us for this MEMBERS ONLY event. You bring your questions, we’ll bring your “lunchbox” lunch. Class size is very LIMITED, RESERVE YOUR SPOT TODAY!. Time:

12:00 pm–1:30 pm

Place:

AAOC Office — 525 Cabrillo Park Dr., Ste. 125 Santa Ana, 92701

Price:

$18 per person

Price includes lunch. Please select one from the following:

Turkey Ham Roast Beef Veggie

R e gistr atio n Fo r m — Ple ase Pr int

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company______________________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

1-15 Apt News.indd 27

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

2 7 12/11/14 9:54 PM

Update: EPA’s Renovation, Repair & Painting Rule CLASSES AVAILABLE

BY SANTIAGO CONCEPCION — NATIONAL ECON CORPORATION

See Page 41

t can be hard to believe that it has been almost 5 years since the EPA’s Renovation Repair and Painting (RRP) rule took effect. This regulation took effect in April of 2010 requiring all contractors, maintenance workers, painters, carpenters, plumbers, landlords or anyone who disturbs paint in a home, apartment, condo or child occupied facility built before 1978 to become “EPA Certified” and use lead safe work practices while conducting work that disturbs interior and/or

exterior paint. As one of the very first training providers accredited by the EPA to teach the RRP course, National Econ Corporation (NEC) has taught over 16,000 RRP students nationwide to include the U.S. Territory of Guam in the western pacific. One interesting and, I might add, unexpected advantage to having taught so many students was the opportunity to see, meet, and hear a wide variety of students in every field and trade imaginable from California to New Jersey and beyond. Our students

are painters, carpenters, electricians, plumbers, maintenance workers, homeowners, property managers, landlords, insurance adjusters, and the list goes on. Even more diverse than the trades that attended the 8 hour initial course was their varying reasons for attending. Some attended the course because they simply wanted to be in compliance with the regulation, some attended the course because their RRP Rule — continued on page 30

Community Association Specialists Competitive Prices Same Day Installations Unparalleled Customer Service Superior Craftsmanship A+ Rated Member of the Better Business Bureau

866-788-3646 www.republiccompanies.com

GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS 2 8 1-15 Apt News.indd 28

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

Strong & Durable Solid or Multi-Color Plush Carpet with Soil Protection

30 YEARS IN ORANGE COUNTY! Serving: Orange LA Riverside San Bernadino North San Diego Counties

Sq. Ft.

Includes New Pad and Installation

BERBER OR DENSE PILE PLUSH YOUR CHOICE

High Performance Carpet, Easy Maintenance & Good Looks with Stain Resistant

•

Carpet

•

Vinyl

•

Tile

•

Laminate & Wood

Sq. Ft.

An Excellent Service Record. Many Satisfied Customers and Referrals!

Includes New Pad and Installation

Many Other Selections for Residential and Commercial at the Same Low Discount Prices

All Materials and Labor Guaranteed

FREE ESTIMATES

CARPET CRAFTS 731 W. Taft Avenue • Orange, California 92865 (Just East of Batavia)

(714) 282-0174 • Fax (714) 282-0192 Mon. – Fri. 9:00

1-15 Apt News.indd 29

A.M.

to 5:00

A P A R T M E N T

N E W S

P.M.

Sat. 10:00

A.M.

w w w . a a o c . c o m

to 2:00 n

P.M.

J A N U A R Y

Closed Sunday 2 0 1 5

2 9 12/11/14 9:54 PM

RRP Rule — continued from page 28 employer made attendance compulsory. Some were happy to attend, others… not so happy. Happy or not, each student left the course with a better understanding of what lead-based paint is and how detrimental lead poisoning can be, especially to children. As an instructor, one of the biggest issues brought to my attention by at least several students in almost every class I taught was an unfortunate truth: despite the multitudes of students attending this mandatory certification course there would always be that group that simply did not bother with those “pesky EPA regulations”. My students argued vehemently that in some cases they simply could not compete with competitors that operate outside the law, did not spend the time and money to become trained and certified, did not purchase or use a HEPA vacuum or any of the plastic sheeting or supplies needed to comply with the RRP rule. Mathematically, companies that do not

comply with the RRP rule can do the job cheaper. In many ways these students were right. As an instructor my response was, and still is, usually something like this: “There has always been and probably will always be ‘an illegal element’, for the lack of a better term, in the construction industry. During this class you have learned what lead based paint is and the effects that lead poisoning can have on the human body. You have learned how doing something as seemingly innocent as power sanding a window sill, or scraping loose and flaking paint without using lead-safe work practices can poison children as well as adults with debilitating and often permanent effects. You have also learned that failing to comply with this regulation can result in tens of thousands of dollars in fines and even imprisonment in some cases. Knowing what you now know, are you willing to take that chance? Are you willing to risk your own health and safety and the health and safety of your workers, and your

customers for the sake of being the lowest bidder? Every student in this classroom needs to ask his or herself that question. There is really no such thing as somewhat compliant. You’re either in compliance or you’re not.” For the competitive bidder, strict enforcement from the EPA is the only effective way to level the playing field. Early on, enforcement was rare if not nonexistent. That has dramatically changed. Recent enforcement actions taken by the EPA against companies found to be non-compliant have resulted in harsh fines. Some recent enforcement actions include: •

February 2014 — 35 home renovation contractors as well as training providers received hundreds of thousands of dollars in fines; 17 of which were violations for failing to obtain the required RRP certification, 21 violations were issued for failure to follow the required lead safe work practices, and 3 violations were issued to general contractors

OUR SPECIALTY: FLAT, COMPOSITION & TILE ROOFS Beat The Rains!

OFFICE: 6320 CLARA STREET. L.A. 90201

3 0 1-15 Apt News.indd 30

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

who failed to ensure their subcontractors followed the RRP standards. •

•

April 2014 — Lowe’s was fined $500,000 for failing to ensure that contractors it hires comply with the RRP rule. October 2014 — EPA announced enforcement actions against 9 companies in California that were not EPA certified before working in pre-1978 homes and schools.

•

Make sure your contractor can clearly explain the details of the job and how the firm will minimize lead hazards during the work process.

•

Ask what lead-safe methods will be used to set up and perform the job on your property.

•

Ask for references from at least three recent jobs involving buildings built before 1978 and speak to each personally.

•

Always make sure the contract is clear about how the work will be set up, performed and cleaned.

•

You can verify that a contractor is EPA certified by checking the EPA website at www.epa.gov/getleadsafe or by calling the National Lead Information Center at 1-800-424-LEAD (5323). For those that are currently RRP RRP Rule — continued on page 32

In June of 2014 our own RRP training program in Anaheim was unexpectedly audited by not one, but two EPA enforcement officers. It is only safe to assume that the unofficial grace period is over and EPA is significantly stepping up regulation enforcement. Another indicator of active enforcement in the southern California area is the ever increasing request for lead-based paint inspections NEC has received from property owners and property management firms currently undergoing EPA audits. It would be a safe assumption that there are likely dozens of enforcement actions currently underway that have yet to be published. Owners as well as managers of rental properties should realize that the EPA considers it their responsibility to ensure that the RRP rule is followed not only by their in-house maintenance staff, but the contractors they hire to do work that disturbs paint on their pre-1978 rental properties. Property owners and managers should realize that hiring a non certified contractor to work on their pre-1978 rental property for the sake of saving a few bucks is akin to “inviting the devil to dinner”. The amount of regulatory and civil liability this incurs as well as the potential for tens of thousands of dollars in fines, not to mention the physical harm that could be caused to tenants from lead exposure is just simply not worth it. For property owners and managers, finding the right contractor to work on their pre-1978 rental properties can be a challenge. The EPA offers a few helpful tips: A P A R T M E N T

1-15 Apt News.indd 31

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

3 1 12/11/14 9:54 PM

RRP Rule — continued from page 31 certified it is important to check the expiration date on your certificate. Once your certification expires you are no longer eligible to take the 4 hour refresher course. Instead EPA will require you to re-take the initial 8 hour course over again. Accredited training providers have been given strict guidance from EPA on this issue and will require that you submit a copy of your current unexpired RRP certificate to the training provider before you will be allowed to attend the 4 hour refresher

training. If you do not have your RRP certificate or have misplaced it contact the accredited training provider you took your initial course from because all EPA accredited training providers are required to maintain student training records for at least 5 years. Additionally, there is no need to wait until the day before your certificate expires to get your refresher training done. There is no penalty for early refresher training. Santiago Concepcion is the Senior Project Manager

Corporation — A leading environmental consulting & training firm located in Anaheim, CA. National Econ Corporation provides professional Lead, Asbestos & Mold consulting, testing and training services as well as the EPA-Accredited Lead Safety for Renovation, Repair & Painting (RRP) initial & refresher courses in English, Spanish & Korean. For more information visit nationalecon.com or call 877-NAT-ECON, or email the author at santiago@nationalecon.com

& Assistant Training Director for National Econ

DON'T REPLACE YOUR BBQ…

CALL OC BBQ CLEANING & REPAIR! is your one stop, mobile BBQ & Grill Repair Service Serving All Of Orange County Call Lou at

949-293-2762

www.ocbbqcleaning.com

experienced lenders. proven results.

Los Angeles, CA: $10,000,000

Apartment Loans* Direct lender $750k and up 30 yr term/30 yr amort 3, 5, 7, 10 yr fixed rates Non-recourse available No reserves 75% LTV maximum Cash out permitted

INT0914.6

3 2 1-15 Apt News.indd 32

San Diego, CA: $2,100,000

Commercial Real Estate Loans* Life company relationships Office, retail, industrial $1MM to $25MM 5-25 year fixed rates Flexible pre-payment available Non-recourse available Cash-out permitted 75% LTV maximum

Call our Orange County office:

949-453-5060 Income Property Finance INTERVESTCREF.com

*Subject to loan approval. Programs and rates subject to change without notice.

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

California

ROOTER & PLUMBING INC. LICENSE #703820

Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, backflow testing/service, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price

Regular Price

Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $68.00........................................ $99.50 BASIC SERVICE CALL .................................................................................. $68.00........................................ $99.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $75.00........................................ $99.50 ROOF ACCESS 3" or 4" up to 140' .................................................................... $181.00...................................... $250.00 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $690.00...................................... $950.00 Backflow Testing/Service ................................................................................................................ Call for pricing

Water Heaters

30 Gallons Gas Water Heater .......................................................................................................................... $799.00 40 Gallons Gas Water Heater .......................................................................................................................... $799.00 50 Gallons Gas Water Heater .......................................................................................................................... $851.00 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice. Price includes: American Water Heater or Bradford White, Complete Installation includes: 2 water flex, earthquake strapping, gas flex, and shut off (if needed), new water shut off above heater (if needed), vent connections, haul away old heater and sales taxes. Any modifications to existing plumbing, system or structure extra.

3 convenient ways to order service request: Call, fax or order on-line for same day service if ordered before 3:00 pm • Licensed, bonded and insured • One year written guarantee, parts and labor • 60 days on most drain cleanings

949-222-2202 • 714-505-0577 fax 949-222-2214 M – F 8:00 am – 5:00 pm Call regarding overtime & after hour rates*.

Same day credit available — We accept major credit cards

Se Habla Español

See us on line at: www.calrooter.com

1-15 Apt News.indd 33

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

3 3 12/11/14 9:54 PM

AAOC has partnered with Grace Hill Online Training BY VERONICA COPELAND

he Apartment Association of Orange County has partnered with Grace Hill, the multifamily industry’s leading provider of state-ofthe-art online education to provide high quality property management training for AAOC members. AAOC members now have access to a variety of online educational courses right from our own website at www.AAOC.com. Training is now more convenient than ever! With over 4 dozen courses available the following are just a few titles to whet your appetite: “Leasing For A Living”, “Fair Housing”, “Customer Service As a

3 4 1-15 Apt News.indd 34

A P A R T M E N T

Competitive Advantage”, “Basic HVAC”, “Property Management Financials”, and “Internet Leasing” with more titles always under development. Full course descriptions can be found in the “Online Training Information Package” on our website. Highly interactive and engaging, each course includes realistic, hands-on exercises, full voice-over narration, and pre- and post-testing to gauge knowledge gain. Because we know how busy your offices are, courses may be “bookmarked” to allow students to come and go as their schedule permits. In addition, with an established account supervisors

N E W S

w w w . a a o c . c o m

can monitor their students’ performance, test scores and compare scores to national averages within the easy-touse learning management system. As a bonus all courses are approved for Continuing Education Credit’s through NAAEI if accessed through the association’s website at www.AAOC.com. All courses are offered on a pay-perview plan at $79–$99 per student, per course. Courses may be paid for with a credit card at the time of training. Or, contact Grace Hill to establish an account at (866) GRACEHILL / education@gracehill.com.

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

Smoke-Free Housing Owners have a choice!

Have you thought about how lovely it would be not to have to clean up cigarette butts on your property or clean up a smoked-in unit? How about feeling worried that a resident might start a fire in your unit because they didn’t extinguish their cigarette properly? Do you wonder about the legalities of smoke-free housing or if your rental prospects will dwindle? Put your mind at ease as you learn: Benefits of smoke-free communities Transitioning into smoke-free communities Difference between smoking cigarettes vs marijuana or e-cigarettes Effects of second hand smoke How to use a Non-Smoking Addendum to Rental Agreement Presented by: Amanda Knitter Advocacy Manager, Orange County American Lung Association in California

Date:

Tuesday, January 27, 2015

Time:

2:00–4:00 pm

Cost:

$50 — Members $70 — Non-Members

Location: AAOC Offices 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701 Register TODAY! — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.AAOC.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes, I want to attend the Smoke-Free Housing Seminar on January 27, 2015

Name____________________________________________________________________________________________________________________________________________________________________ Company Name______________________________________________________________ Address ______________________________________________________________________________ City/State/Zip ________________________________________________ Daytime Phone _____________________________ Fax __________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

Email _____________________________________ Credit Card: Visa

MasterCard

AMEX

1-15 Apt News.indd 35

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

3 5 12/11/14 9:54 PM

Pulse on the M

A Quarterly Review of Key Financial Data for the A

3rd Quarter 2014 Update Apartment Data

Orange County

USA

Data Source Qualifications

3rd Qtr 2012

3rd Qtr 2013

3rd Qtr 2014

3rd Qtr 2012

3rd Qtr 2013

3rd Qtr 2014

3,178

3,747

3,716

$265 million

$290 million

$131 million

$21.7 billion

$20.3 billion

$28.9 billion

• Actual Average Cap Rate

5.67

5.45

4.80

6.10

6.60

6.23

• Average Gross Rent Multiplier

10.90

12.04

14.33

9.87

10.62

11.74

• Price per Square Foot

$246

$187

$222

$94

$99

$119

$209,553

$172,358

$184,253

$89,758

$92,097

$110,721

1 Bed/ 1 Bath

$1,403

$1,475

$1,527

$904

$950

$1,013

2 Bed/ 1 Bath

$1,486

$1,547

$1,598

$944

$988

$1,045

2 Bed/ 2 Bath

$1,870

$1,952

$2,015

$1,192

$1,247

$1,320

Average Occupancy Rate

94.6%

94.9%

95.6%

93.9%

94%

94.5%

Source: RealFacts www.realfacts.com 100 unit + properties

Total Notices of Default Recorded

3,255

1,296

1,171

Source: Data Quick www.dataquick.com Houses and condos

2–4 Units

165

213

230

7,600

7,700

5+ Units

2,353

3,726

3,012

79,800

85,400

98,200

Total Apartment Sales Transactions Total Sales Volume

• Price Per Unit

Average Asking Rent

Apartment Building Permits Issued (by total # of units, not buildings)

Source: Co-Star www.costar.com 5 unit + properties

Source: RealFacts www.realfacts.com 100 unit + properties

Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

2.2%

0.6%

1.7%

1.2%

1.7%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

9.6%

8.7%

7.1%

7.8%

7.2%

5.9%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, Riverside, San Bernardino and Ventura Counties. ** For unemployment rate, “Orange County” includes the Los Angeles–Long Beach–Santa Ana, CA Metropolitan Statistical Area. 3 6 1-15 Apt News.indd 36

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

he Marketplace

ata for the Apartment Investor

Statistic Apartment Owners Will Like BY N IC K LI E BE R MAN

otice anything striking on the accompanying chart? For me, one category nearly jumps off the page: Gross Rent Multiplier. Just look at the stunning moves in apartment GRMs that have occurred during the third quarters from 2012 to 2014. In Orange County we leap from a 10.90 GRM in Q3 2012 to 12.04 in Q3 2013 to an eye popping 14.33 in Q3 2014. That’s a sizzling 31% increase in the GRM over a 24 month period! To clarify, a “gross rent multiplier” is defined as purchase price divided by current annual gross scheduled rents (with vacancies counted at market rent). The GRM figures used in our Pulse on the MarketPlace chart are provided by CoStar, a nationally recognized data research firm. Now, one might initially question whether the Orange County figures could be somehow skewed within our marketplace or aberrant in some way and not fully or purely reflective of actual market conditions. But look at the GRM numbers for the nation as a whole. They demonstrate a similar if not quite so dramatic pattern. In the nationwide context, which reflects eighty-three times as many transactions as occurred in OC, the GRMs run 9.87 to 10.62 to 11.74 for the third quarters from 2012 through 2014, respectively, a 19% jump in the multiplier over this period. Not quite as startling as Orange County, but nevertheless a can’t be ignored robust GRM progression. A P A R T M E N T

1-15 Apt News.indd 37

What accounts for this phenomenon? Why are investors so aggressively pursuing apartment ownership and stepping up to these higher GRMs? Here’s a list of various market conditions that, in combination, make apartment properties so desirable at this time: •

Shifting demographics within the general population that are reducing the percentage of home ownership households while increasing renter household percentages;

•

A supply / demand tilt in multifamily: apartment construction slowed substantially after the 2008 financial crisis, with new inventory simply not matching the growth in rental housing demand since;

•

In terms of social “status”, being a tenant has become more appealing and carries less stigma than in the past;

•

Inflation hedge — if inflation eventually accelerates causing apartment expenses to rise rapidly, higher apartments rents are expected increase apace, thus mitigating the impact of inflation;

•

Stability as an asset class within volatile markets — rental housing is considered a bedrock industry that will always stay in relative demand regardless of economic cycles (like bread, shoes and toilet paper);

N E W S

w w w . a a o c . c o m

•

Low returns on CDs and other short term investments continue to incentivize investors to deploy cash into higher yielding assets, and apartments are one of the attractive asset classes for capital seeking a long term home;

•

Unemployment continues to decline according to the Bureau of Labor Statistics, which in turn boosts the supply of qualified tenants;

One may argue with the relative strengths of these considerations, but the perception that most if not all are legitimate factors contributes to the overall allure of apartment investment. And of course it’s more that GRMs underlying a strong apartment market. RealFacts indicates that rents are up 6.2% nationwide and 3.4% in OC the past year, while occupancy has risen to 94.5% nationally and 95.6% in OC. Naturally, at some point the economic landscape will evolve and apartments will lose some luster as part of the natural ebb and flow of a free market environment. For now though, pricing metrics in the multifamily arena, specifically GRMs, are showing major muscle, with no sign of pullback in the offing.

J A N U A R Y

2 0 1 5

3 7 12/11/14 9:54 PM

Bring them Home — Turn a Call into a Visit! BY TIFFANY ZWIEFELHOFER

he most expensive item when measured in our busy world today is time. Yes, time. Why? It’s priceless, difficult to pinpoint value that fluctuates from person to person. One conclusion is pretty much the same, however: every potential customer that calls in to your rental office needs to be enticed in a unique way so that they decide to pay a visit to your property. and give up some of that precious time. To accomplish this, you’ve got to make

a lasting impression to convince that person that you’re worth the investment of time. Let’s face it: if a customer calls the property looking for an apartment, they are already interested. The difficult part is turning that call into a visit. You need to captivate, stimulate and motivate the customer to get up off his or her off their feet, start up the car, and drive to your property. You need to stimulate interest visually — paint a picture with words, send floor plans, e-mail pictures

of the property and actual apartments you have in mind for them. Tips for success 1. Preparing for the call 2. The call 3. Getting the appointment 4. No show follow up Tips for success — Preparing for the Call • The more you know, the better you show — even on the phone!

NAA Community Site & Online Resource Center Now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

• • • • • • • •

Rent Collection Payments of Bills Tenant Selection & Rent Surveys Monthly Computerized Statement Accredited Management Organization Over 20 Employees Over 30 Years Experience Competitive Rates

www.jdproperty.com

JD Property Management, Inc. (714) 751-2787

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources. The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible. Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!” Login today using your NAA Web ID and password! Community.naahq.org (please note there is NO www in the URL)

DRE#00935916

3 8 1-15 Apt News.indd 38

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

•

Telephone technique (based on selected showcased apartments)

•

Know your availability — Now, Soon and Later

•

Have a price sheet handy

•

Know your product — and Know it Well

•

Rehearse with your team — “Role Play”

Tips for success — The Call •

Answer the phone enthusiastically

•

Ask permission to place the caller on hold if you need to

•

Respond to the caller on hold quickly — Don’t leave them hanging!

•

Ask the caller permission for a phone number if you are alone and with another customer

•

GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE. SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY! You know the world is changing and you have to change with it. Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy. Now there is a solution for your problem. Same day coverage is available if your renter certifies they have had no losses in the past 48 hours and the move in date is on or after the rental date. Coverage extends to all roommates on the lease on the date of loss. Your renter can conveniently be billed on a monthly, quarterly, semiannual or annual basis with very low ($1) installment fees.

Focus on the caller’s needs: ✓ What, Where, When, Who and How?

What do you have to do? You start by qualifying your building. “A” rated buildings receive special rates. See if your building qualifies. If it does, the tenant can buy the renter’s policy on the day they sign up with you. All they do is go on line and select the coverage they need and/or you require. Done!

✓ What size apartment home are you looking for? ✓ Where on the property would you like to live? (Floor level preferences, Location and Proximity to amenity or parking)

Contact us today for further information. We also have the ability to notify the property manager or agent when a policy is purchased, cancels or renews.

✓ When are you planning to move into our community?

CALL US NOW! (714) 534-6310 OR (800) 640-4743 OR EMAIL US AT INFO@PHDINSURANCEBROKERS.COM

✓ Who is the apartment home is for? (Don’t forget to ask about pets!) ✓ How did you find our telephone number today? Track your traffic & precious marketing dollars! •

Here are a few conversation tips to consider:

Call 800-640-4743 www.phdinsurancebrokers.com Email: info@phdinsurancebrokers.com

1. Often, the first point of contact with the customer is a phone call. The first objective must be to convert that call into an appointment. In order to do

License # 0462338

Turn a Call — continued on page 40 A P A R T M E N T

1-15 Apt News.indd 39

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

3 9 12/11/14 9:54 PM

you’re looking for in your apartment home?” “What things are most important to you in an apartment?” or “Why are you moving from where you are living now?”

Turn a Call — continued from page 39 this, the leasing professional must know how to take control of the phone call. In most cases, the caller’s list of questions is short: Do you have any (size) apartments? How much? Once you answer those questions, the conversation is pretty much over unless you take control and determine the caller’s needs. 2. The goal is to convince the caller that your community is worth the time for an in-person visit. 3. The best way to ensure that your caller will want to visit your community is to focus your phone presentation directly on his or her particular needs and wants. Leasing professionals must rise to all challenges and deliver the specific information that matters most to the customer. Ask the caller permission to ask questions, for example, “If you’ll give me just a few moments of your time to ask some questions, I’ll be able to find the perfect apartment home that meets your needs.” This explains to the caller what you are doing and why. If the caller perceives that you are genuinely trying to help them by meeting their exact needs, they will be much more likely to cooperate. 4. Once you’ve gotten permission to ask some questions, start asking! Strive for open-ended questions that invite longer, more detailed answers. (The open-ended question invites the caller to elaborate, whereas the closed question can be answered briefly, in one or two words.) 5. Try asking things like, “Are there any specific features 4 0 1-15 Apt News.indd 40

A P A R T M E N T

N E W S

6. Another important technique involves using assumptive questions. In an assumptive question, you use phrasing that assumes the caller will become a resident of your community. For example, instead of asking, “When do you need an apartment,” you might ask, “When are you planning on moving to our community?” This type of phrasing is an invitation to be a part of the community. 7. As the caller starts to respond to your questions, pay attention. They are giving you precious information that you can use to tailor your presentation. Have they indicated that there is a lot of furniture? If so, talk about the ample square footage of your living rooms. Do they work from home? If so, emphasize how “wired” your units are. Do they love to cook? If so, talk about your new, state-of-the-art appliances. If he or she mentions sports or outdoor recreation, point out your proximity to the park. In short, show them how your community is ideal to meet their particular lifestyle needs. 8. As you describe your community’s features, use colorful, inviting words such as bright, cozy, spacious, airy, comfortable, and warm. If this doesn’t come naturally to you, practice it! Work on “talking” your way through each of your community’s floor plans, painting a picture of each room as you go. Instead of saying, “The bedroom is down the hall to the right,” say, “At the end of the n

w w w . a a o c . c o m

hallway, if you turn to your right, you’ll enter the first bedroom suite, which is large enough to easily accommodate a full bedroom collection, complete with a king bed. The windows in this room are oversized, so you get a terrific sense of light and spaciousness, not to mention a great view.” 9. Write these “talking notes” down if you need to. Next, go through them a few times and look for ways to make them more descriptive. Once you’ve mastered each floor plan, work on your community’s amenities such as the pool, fitness center, and the clubhouse. You might even want to practice describing the surrounding area. Tips for success — Getting the Appointment • Set an appointment (each team member needs an appointment book/calendar that the entire rental team can access) • Ask the caller if they need directions. Make sure to have concise written directions, a clear directional map to email to the caller, or a link to online directions such as Google Maps. Describe the beautiful scenery that will be seen as they drive and the close proximity of wonderful shopping and entertainment. • The goal is to have each call result in an appointment for the caller to come and visit the property. If you’ve done a good job of tailoring your presentation and painting a picture of the community’s features, an appointment should be an easy sell. You could close the call with something similar to, “I really think you’ll love this apartment and this community. I’d like you to come out and see for yourself.” Then Turn a Call — continued on page 42 J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

ATTENTION ALL MAINTENANCE PROFESSIONALS AND APARTMENT OWNERS:

Have you been EPA Certified? Do you need a refresher? Professions affected include: Contractors, Painters, Electricians, Plumbers, and More

Lead: Renovate, Repair & Paint Rule (RRP) (40 CFR 745) EPA Regulation requires all contractors and others performing renovations on properties constructed prior to 1978, receive certification by an EPA Accredited Trainer. Make sure you are certified and current with your certification. Violations of this regulation can result in up to $37,500 in fines.

DON’T LET THIS HAPPEN TO YOU!

Dates Available:

Cost:

Refresher Course 7:45 am–12:00 pm

January 21, 28 February 19, 25 March 17, 25 April 14, 28

Initial Course 7:45 am–5:00 pm

May 20 June 24 August 19 October 27

February 26 May 14 September 22 November 12

Member — $100 Non-Member — $125

Location:

National Econ Corporation 1899 S. Santa Cruz Street, Anaheim 92805

Member — $175 Non-Member — $200

(Directions at: www.nationalecon.com/training/location)

To register:

Call the AAOC Office at (714) 245-9500 Visit the website www.AAOC.com

RESERVATIONS/CANCELLATIONS REQUIRE 72-HOUR NOTICE

1-15 Apt News.indd 41

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

4 1 12/11/14 9:54 PM

Turn a Call — continued from page 40 say, “Would today be a good time or is this weekend more convenient? I have an opening for X and Z today. Which time is better for you? Note: Set appointments for times when you are in the office and stick to it — if it turns out the best time is when you will not be there, check the other team members’ calendars for an opening and set the appointment for that other team member. Don’t forget to advise that team member of the appointment(s) you have set. •

Once your caller has agreed to come visit your property, be sure to the contact information: phone number, address and email. Not only will this allow you to confirm (or reschedule, if necessary) the appointment, it will also give you to the opportunity to send a follow-up packet of information. Always ask the caller what the best way is for

impress the caller and build on the good relationship started during the call.

sending additional information: Mailing, Emailing or Texting. ✓ Follow-up — Ask your customer his or her preference

•

Thank the caller for their time, and warmly express how much you are looking forward to meeting them and touring the community and apartment home!

•

Ask the caller for a favor before hanging up, something like, “Please give me a call if anything should come up in your schedule. My direct phone number is XXX-XXXX. We are happy to reschedule your appointment.”

•

Always wait until the caller hangs up first so that you’re sure you’ve answered all of their questions.

✓ Personal call ✓ E-mail ✓ Digital floor plans ✓ Digital address ✓ Fax ✓ Floor plans ✓ Site map with address ✓ Thank you card ✓ Floor plans ✓ Site map with address meeting the needs circled ✓ Send a packet of information immediately so that it will arrive either shortly before or shortly after the actual appointment. This will

Tips for success — Missed Call Follow up •

Make sure to follow up with calls that have been missed. Check Turn a Call — continued on page 44

WESIERSKI & ZUREK, LLP ATTORNEYS AT LAW

Are pleased to announce that THOMAS B. CUMMINGS will be joining the firm starting August 1, 2014. MR. CUMMINGS will be teaming with TERENCE P. CARNEY in handling: 1. Defense of apartment owners & managers concerning Fair Housing claims, ADA claims, wrongful eviction claims, mold and other habitability claims, or other claims brought by tenants against landlords; 2 Defense of employers concerning employment claims brought by employees including workplace harassment and discrimination; 3. Eviction and landlord/tenant disputes.

email: tcummings@wzllp.com

email: tcarney@wzllp.com

www.wzllp.com 1 Corporate Park Suite 200, Irvine, CA 92606 Tel: (949) 975-1000 Fax: (949) 756-0517 4 2 1-15 Apt News.indd 42

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:54 PM

1-15 Apt News.indd 43

12/11/14 9:54 PM

• Continue to follow up with the caller in the same way you would an actual in person visit.

Turn a Call — continued from page 42 message, the answering service; call tracking system and even the caller ID.

• There’s a lot of time, effort and marketing dollars behind the scene to make the phone ring. Let’s Captivate, Stimulate and Motivate our customers to visit!

• Treat each missed call you are following up on as a new call. It is, after all, a new call that you are returning. Always have the, “At your service, what can I do for you,” attitude.

real estate publications, is on the board of directors for the National Multifamily Speakers Alliance, is a featured speaker at NAA Conferences and NAA Affiliate events, IREM Conferences and events and Multifamily Pro’s Brainstorming sessions. Please visit CreativeApartmentMarketing.com for more infor-

Tiffany Zwiefelhofer (Yelverton) is the President of Creative Apartment Marketing, a consulting firm

Tips for success — No Show Call Follow up From time to time, an appointment you have made will not arrive. We always approach this missed appointment thinking that something has come up on the caller’s end. •

enjoys writing articles for many multifamily and

Approach the follow up call with the goal of re-setting the appointment.

specializing in training, marketing, and strategic

Tiffany (Yelverton) Zwiefelhofer, CAM, CAPS President and Founder Creative Apartment

planning. Her expertise in assessing a property’s potential has increased the net operating income for many properties with her key ingredients of

Marketing, LLC Cell: 512-734-0505 E-mail: Tiffany@CreativeApartmentMarketing.com

facilitating and training the on-site and supervisor teams in achieving profitable goals. Tiffany holds the National Apartment Association’s CAM and CAPS

• Diligently follow up with a call the same day the appointment was missed.

mation and you can find us on Social Media.

www.CreativeApartmentMarketing.com www.linkedin.com/in/tiffanyyelverton www.facebook.com/CreativeApartmentMarketing

designations, achieving Emeritus status from NAA,

Where else but at…

ORCO APARTMENT SUPPLIES for all of your apartment repair needs!

6420 Roland St., Buena Park, CA 90621 • (714) 562-0800 www.orcoaptsupplies.com Toll free no. (888) 255-ORCO e-mail address: orcoapt@orcoaptsupplies.com

Vertical Blinds

Stanley White Vinyl Series Closet Doors

WIDTH LENGTH 42" 54" 66" 78" 102" 42.5" $17.05 $21.90 $26.30 $30.75 $38.35 52.5" $18.45 $23.70 $28.40 $33.25 $41.65 64.5" $19.85 $25.50 $30.50 $35.75 $44.95 82.5" $22.65 $29.10 $34.70 $40.75 $51.55 PVC BUILDER’S QUALITY 22GA Regular curved also available

48W x 80H 60W x 80H 72W x 80H 84W x 80H 96W x 80H 108W x 80H 120W x 80H 144W x 80H

$76.10 $90.60 $103.70 $112.60 $124.95 $180.55 $184.80 $191.65

48W x 96H 60W x 96H 72W x 96H 84W x 96H 96W x 96H 108W x 96H 120W x 96H 144W x 96H

$85.90 $111.55 $115.65 $121.90 $130.00 $186.05 $191.65 $200.55

$385.00

Model: Frigidaire FFGF3005MW Pilotless Ignition

Apartment Vertical

Dealer of Hill Bros deck/patio materials

4 4 1-15 Apt News.indd 44

MAILBOXES $35/door A P A R T M E N T

CARPET SALE $11.90/SY INSTALLED w/ 6LB 1⁄ 2 pad

N E W S

RANGE HOODS

24", 30", 36" & 42" White, bisque, almond, black, ducted; non-duct

w w w . a a o c . c o m

J A N U A R Y

$425.00

Hotpoint Model: 30" Gas Pilotless RGB508PEF1WH

$335.00

Model: SFK100OP01

2 0 1 5

12/11/14 9:54 PM

Business Succession: Questions You Need to Ask BY JASON SHERR

o you have a business succession plan? Life-changing events or retirement can bring on some tough choices. It’s not unusual for business owners to find a majority of their wealth tied up in their company. This is often a major provider for them and their families. But when the time comes to sell their businesses, many owners often have not thought about how they would replace that important chunk of income. Business succession can be an emotional, financial, and timing issue for business owners. If you own your own business and are considering a business succession plan, there are five questions you should address with your Financial Advisor. Together you will want to ensure you have a plan in place to help reduce the risks associated with one of your most

important assets. What other assets have you set aside to help fund your retirement? Should you rely on your business alone to fund retirement? Just as your investments should be diversified, so should your assets. Though it may be difficult to do in a business climate, as a business owner, you should save and build your retirement savings plan away from the business to work toward your retirement goals. Have you considered whether your business is an asset you can sell? Whether or not you can find a buyer for your business depends on a variety of factors. Are there employees or partners who could continue to run the business after you retire? Will your

business attract outside buyers? For example, companies that produce tangible goods and have positive cash flows can often be sold. On the other hand, specialty firms that rely on you and your skills alone, such as boutique consulting firms, are generally not salable. The truth is most businesses fall somewhere in between. If you were to sell your business and pay the taxes on your gains, would the proceeds be enough to last for the rest of your life? It’s important to determine if you expect a similar level of income in retirement that you now enjoy from your business. As a business owner, you likely work very hard and your dedicated Succession — continued on page 46

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

1-15 Apt News.indd 45

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

4 5 12/11/14 9:54 PM

Succession — continued from page 45 efforts are an important ingredient to your business success. The investment returns from your growing business may well exceed the investment returns from a prudent investment portfolio. In the long run, however, the income derived from your valuable work ethic simply may not be replaceable. Business owners are often optimists by nature, and they take risks to grow their business. The risk of putting all your eggs in one basket may not work as well, however, when it comes time to build an investment portfolio. What happens if you cannot be involved in running your business? Stories abound about business owners who are struck down by illness, death or disability, leaving business partners and spouses to figure out what comes next. If more than one partner or share-

holder is involved in your business, it is important to have a buy-sell agreement in place. A buy-sell is a written agreement between two or more owners of a business. If a triggering event occurs, one or more owners will have the right or obligation to buy the business interest from the owner who is obligated to sell. Triggering events often include the death, divorce, or disability of a partner or shareholder. The agreement may establish a funding mechanism to facilitate the purchase of an owner’s interest in such cases.

Together you can build a plan, then work on getting the capital and the agreements in place to transition your business when the time is right or when life events require succession in your business. This article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, First Vice President-Investment Officer in Irvine. He can be reached at 949-862-1248 or Jason.Sherr@wfadvisors.com. Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-

Do you have a plan in place that will allow you to retire regardless of a sale? You may not be able to sell your business at the precise time you wish to sell. Planning for succession in a small business should be a top priority. Begin with the objectives you want to achieve, and talk through these concerns with your Financial Advisor.

Sondance Painting

GUARANTEED/MAY LOSE VALUE. Wells Fargo Advisors, LLC, Member SIPC, is a registered brokerdealer and a separate non-bank affiliate of Wells Fargo & Company. Accounts carried by First Clearing, LLC, Member NYSE/SIPC. 0614-02410 [94322-v1]

Toll Free (855)

88-FIRST Local (949) 613-5653

24 HR PROPERTY RESTORATION SERVICES

www.callserviceﬁrst.com

WATER | MOLD | FIRE | FULL RECONSTRUCTION

24 HOUR

NO HIDDEN COSTS

EMERGENCY RESPONSE Property Management Specialist Serving All of Orange County Ask us about our Pre-Disaster Preparedness Program

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR

Christian Rovsek

CELL 949-610-9251 Christian@callserviceﬁrst.com

FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST 562

926-7138

4 6 1-15 Apt News.indd 46

LIC. #828563

• 949

A P A R T M E N T

ServiceFirst Restoration Inc. 27601 Forbes Rd #11 Laguna Niguel, CA 92677

472-7516 N E W S

w w w . a a o c . c o m

J A N U A R Y

CSLB#970181

2 0 1 5

12/11/14 9:54 PM

Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: â&#x20AC;&#x201C; Free consultation from our trained membership counselors â&#x20AC;&#x201C; Up-to-date rental and legal forms

â&#x20AC;&#x201C; Informative monthly membership meetings covering a variety of topics throughout the year â&#x20AC;&#x201C; The rental-housing industryâ&#x20AC;&#x2122;s premier trade show and conference held on an annual basis

â&#x20AC;&#x201C; Thorough resident screening services â&#x20AC;&#x201C; Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

â&#x20AC;&#x201C; A free subscription to the very magazine youâ&#x20AC;&#x2122;re holding right now, Apartment News

â&#x20AC;&#x201C; Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

A Special Welcome to Our Newest Members! Wendy Bucknum

New PSC Members

James Doezie

Diversified Investment Strategies 32565 B. Golden Lantern #245 Dana Point, CA 92629 Contact: Bryan Hakola (866) 261-0104

Lia Lopez Maddox Apartments Brent Nguyen

NU-SHINE Construction Svcs. Inc 2113 W. Edinger Ave #A Santa Ana, CA 92704 Contact: Celso (714) 546-3058

Irwin Trester Jon Yinger

Lic. # 796052 Bonded & Insured

Quality Work at the Best Price

Lighthouse Electric A P A R T M E N T

1-15 Apt News.indd 47

Royal Junk Removal 360 E. 1st Street #240 Tustin, CA 92780 Contact: Joel Gonzalez (949) 800-9935

N E W S

RESIDENTIAL

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

COMMERCIAL

â&#x20AC;˘ Expert Troubleshooting

â&#x20AC;˘ Tenant Improvements

â&#x20AC;˘ Breaker Replacement

â&#x20AC;˘ Lighting Maintenance

â&#x20AC;˘ Circuit Additions

â&#x20AC;˘ Parking Lot Lighting

â&#x20AC;˘ House Fans

â&#x20AC;˘ 3 Phase Wiring

â&#x20AC;˘ Lighting Upgrades

CALL

(949) 209-7387 (714) 434-9856

â&#x20AC;˘ Panel Changes â&#x20AC;˘ Phone & Cable Outlets â&#x20AC;˘ Security Lighting

w w w . a a o c . c o m

24 hr. 7 Day Service

www.LighthouseElectricOC.com n

J A N U A R Y

2 0 1 5

4 7 12/11/14 9:55 PM

A Special Thank You Certified Housing Provider Education Program Instructors The Apartment Association of Orange County would like to recognize the instructors of our Certified Housing Provider Education Program for their loyalty and support of our association. We thank these industry professionals for their hard work and dedication, making it possible to offer this educational program to owners, managers, and members of the rental-housing industry.

Frankie Alvarez Buffalo Maintenance Company

Denise Arredondo JLE Property Management

Naomi Bailey Naomi Bailey Performance Training

Christine Baran Fisher & Phillips LLP

Todd A. Brisco Todd A. Brisco & Associates

Irina Cioban Sante Fe Management

Stephen C. Duringer, Esq. Duringer Law Group PLC

Laura Lemansky Apartment Guide

Rich Lombardi Property by Net

Tony Maggi MPMS, Inc.

Jim McClung American Environmental Specialists, Inc.

Carrie Polonsky Advanced Management Company

Caryn Bennett Contemporary Information Corporation (Not Pictured)

4 8 1-15 Apt News.indd 48

A P A R T M E N T

N E W S

Linda Tarzjani Orange County Housing Authority (Not Pictured)

w w w . a a o c . c o m

Christy Watson Orange County Fire Authority (Not Pictured)

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

n o s i G t a r l a u d t u a r a g t es! n o C

We are proud to announce the graduates of the Fall 2014 Certified Housing Provider Education Program. These students worked exceptionally hard to complete this 11‐week college‐level course and we are proud to announce their success. Congratulations!

Graduates (listed in alphabetical order)

Dimitri Amor JD Property Management

Miriam Garcia Hilbert Properties

Brian Bergum JD Property Management

Kel Gregory Trident Property Management

Bertha Campa Advanced Management

Debbie Heekin City Plaza Apartments

Randy Combs WR Gorman & Associates

Jeffrey Hummell

Lisa Denio Trident Property Management Teresa Enriquez Hilbert Properties Bonnie Flores Rondell Homes Erica Gallegos Advanced Management

Camille Marinelli

Michael Kawase

Mirella McKenna City Plaza Apartments

Raylene Reynolds Trident Property Management

Marney Merlos Rondell Homes Lizbeth Mondragon TN Investments

Jenisa Law Dunlap Real Estate

Debra Mota JD Property Management

Shelisha Lopez Rondell Homes Nallely Macias JD Property Management Marie Manning Tosoko

Blanca Martinez Tosoko

Rosa Renteria Community Action Partnership

Annie Nguyen JD Property Management Guadalupe Ramirez Trident Property Management

Lisa Richardson Advanced Management Monica Salgado-Rios Dunlap Real Estate Celina Robles ACP Management Thomas Teig Pacific Coast Management Erika Zarate JD Property Management

Looking to get educated on the rental-housing industry? Don’t miss your chance to learn!!

REGISTER TODAY! Enroll in the Fall 2015 Session of the Certified Housing Provider Education Program! Please visit our website at www.AAOC.com or call our offices at (714) 245-9500.

1-15 Apt News.indd 49

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

4 9 12/11/14 9:55 PM

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

Patio Door Problems?

We are Still Able to Replace Just the Bottom Tracks!!

Patio Door Repairs – Replace Rotting Old Tracks – New Rollers, Handles & Locks – Replace Fogged or Broken Glass

We Make Your Old Doors Work Like New

Screen Doors – Strong Swinging & Sliding Screen Doors – Strong Screen Materials Closet Doors – We Carry Contractors Wardrobe Products – Mirrored Doors & Vinyl Board

o count t 10% Dis mbers! e AAOC M

714-963-0505

www.MooreReplacements.com Lic # 674155

5 0 1-15 Apt News.indd 50

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

1-15 Apt News.indd 51

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

5 1 12/11/14 9:55 PM

Give your career a new lease on life. As a leasing professional, you play an essential role in boosting your apartment community’s bottom line. The NALP designation is the official stamp of approval, letting your employer know that you have acquired skills to successfully overcome objections, close sales and retain residents. NALP: the single most important thing you can do for your career and your community’s bottom line.

NAA members learn at their own pace for only $39 a course (8 courses); an investment you can’t afford to pass up.

LEARN IT ONLINE

Visit www.SingleMostImportantThing.com to get started today. 5 2 1-15 Apt News.indd 52

A P A R T M E N T

N E W S

w w w . a a o c . c o m

D E C E M B E R

2 0 1 4 12/11/14 9:55 PM

All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Service 1st

Accounting Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Apartment Market Research Data

Air Conditioning & Heating Associated Heating & Air

Pierce-Eislen

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Coast Plumbing, Heating & Air

Answering Service

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com Online apartment guide.

Orange County Register

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Excel Telemessaging

See the Advertisers Index on Page 72 for the location of our ad.

Apartment Finder

For Rent Media Solutions

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Apartment Guide

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Ferguson Enterprises

apartments.com/LA Times

See the Advertisers Index on Page 72 for the location of our ad.

Law Office of Steven F. Schroeder

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Apartment Rental Publications & Services

R&B Wholesale Distributors, Inc.

Accounting Services

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Product & Service Council

24/7 Bilingual Telephone Answering Service.

— continued on page 54

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

1-15 Apt News.indd 53

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

5 3 12/11/14 9:55 PM

Product & Service Council Apartment/Student Housing SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

National Service Company

Todd A. Brisco & Associates

See the Advertisers Index on Page 72 for the location of our ad.

Business litigation, real estate law landlord/tenant and healthcare issues.

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

continued from page 53

Orco Apartment Supply, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Appliance Warehouse

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Appliance leasing.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Appliances Sales, Service & Leasing

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Pam Pepper 1617 S. California Ave. Monrovia, CA 91016 (888) 572-7222, Fax (800) 669-1008 ppepper@appliancewhse.com — www.appliancewhse.com

R&B Wholesale Distributors, Inc.

Duringer Law Group, PLC

Appliance World

See the Advertisers Index on Page 72 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Shahe Kechejian 10526 Garden Grove Blvd. Garden Grove, CA 92843 (714) 530-9551

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Fisher & Phillips, LLP

Appraisal

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

First Metro Appraisals

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Attorneys

L and D Appliance Corp.

Law Office of Steven F. Schroeder

Brennan Law Group

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

See the Advertisers Index on Page 72 for the location of our ad.

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Major appliances for apartments.

Ruzick & Wallace, LLP

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Awnings The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 56

5 4 1-15 Apt News.indd 54

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

Your Growth Opportunity!

EARN YOUR CAM ONLINE.

Earn your Certified Apartment Manager (CAM) designation online and increase your communityâ&#x20AC;&#x2122;s Net Operating Income. NAAEI developed the CAM Online course to provide affordable, convenient, self-paced training. Whether you are a new or experienced apartment manager, you can improve your: Financial Management Skills Ability to Report Financial Performance Management of Your Onsite Team

CAM MODULES:

Property Maintenance for Managers Risk Management

Management of Residential Issues

Financial Management

Legal Responsibilities

Research Analysis & Evaluation

Human Resource Management

6 FranklinCovey

Fair Housing

Online Courses

As an added bonus, CAM Online gives you access to 57 additional FranklinCovey online courses to enhance your management skills.

Marketing

* $815 for Members Modules can be purchased individually for only $205 each and the Research, Analysis and Evaluation Module can be purchased for just $50.

PRESENTED BY:

1-15 Apt News.indd 55

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

5 5 12/11/14 9:55 PM

Product & Service Council

Buying Group

Carpentry

continued from page 54

Professional Apartment Services

Brent Collins Construction

Buyers Access

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Bath Renovations Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Boiler Systems Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

R3 Construction, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Lowe’s — Irvine

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

General Contractor.

South Coast Construction & Repair

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Salvador Munguia Painting Co.

Carpet Sales & Service

Camera Systems Multicom, Inc.

1-15 Apt News.indd 56

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

N E W S

w w w . a a o c . c o m

Carpet Cleaning

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

A P A R T M E N T

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

5 6

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

ServiceFirst Restoration, Inc.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Sharon & Sons Floor to Ceiling

(949) 552-7831

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Water heater/boiler service and installation.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Buffalo Maintenance, Inc.

Brent Collins Construction

NU-SHINE Construction Svcs. Inc

Water Heater Man, Inc.

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Cabinets

Complete kitchen and bath restoration and refinishing company.

Spicer Mechanical

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Product & Service Council — continued on page 58

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

Closed on Sundays

1-15 Apt News.indd 57

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

5 7 12/11/14 9:55 PM

Product & Service Council continued from page 56

Coin-Operated Laundry Equipment

All Valley Washer Service Inc.

Todd A. Brisco & Associates

Appliance World

Business litigation, real estate law landlord/tenant and healthcare issues.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Shahe Kechejian 10526 Garden Grove Blvd. Garden Grove, CA 92843 (714) 530-9551

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Duringer Law Group, PLC

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Coinmach Corp.

See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

Excalibur Laundries

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Kristen Schmitt 502½ Dahlia Avenue Corona Del Mar, CA 92625 (310) 500-6380 Kristen@gotidy.com — www.gotidy.com

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Home keeping/Home cleaning. Like hotel housekeeping in your home! See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Tidy

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Rent Recovery Service

National Service Company

Cleaning Service

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

On-Site.com

See the Advertisers Index on Page 72 for the location of our ad.

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Collections

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Patio Heaters

WASH Multi Family Laundry Systems

AEI Corporation

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Coin-operated laundry equipment.

Defining the commercial outdoor grill and patio heat experience since 1966.

CONCRETE • ASPHALT – Stamped – V gutters

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

MASONARY BLOCK WALLS • RETAINING WALLS

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

H.H.H Commercial General Builders Inc.

866-331-1031

— Quality Since 1986 —

562-843-3242

www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

5 8 1-15 Apt News.indd 58

A P A R T M E N T

N E W S

w w w . a a o c . c o m

– New, Resurfaced – Patched, Seal, Stripe

Lic.# 495089

J A N U A R Y

Fully Insured

2 0 1 5

12/11/14 9:55 PM

ServiceFirst Restoration, Inc.

Concrete Maintenance & Repair

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

M & M Contracting, Inc.

SoCal Builders Services

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Lowe’s — Irvine

General Contractor.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Doors & Windows 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Sharon & Sons Floor to Ceiling

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Lowe’s — Irvine

See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

McCormack Roofing Weatherproofing & Construction

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Liquid Amber Designs

Laminate, quartz & granite available. No job too small.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Brent Collins Construction

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Buffalo Maintenance, Inc.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Countertops

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Consulting

Brent Collins Construction

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

South Coast Construction & Repair

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

NPM Staffing

General Contractor.

Alan Smith Pool Plastering, Inc.

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Deck Coatings, Magnesite Repairs, Waterproofing

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

General Contractor.

Surface Restoration

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net Bathtub & Tile Refinishing.

Turnaround Solutions, LLC

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Product & Service Council — continued on page 60

1-15 Apt News.indd 59

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

5 9 12/11/14 9:55 PM

Product & Service Council Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Flat rate prices for all apartments. Certified Boiler Specialist.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

KD Electric

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Bridges Vertical Blind Mfg

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Flooring and window coverings.

Orco Apartment Supply, Inc.

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Discount Drain & Plumbing Repair

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Drain Cleaning

Platinum Plumbing Services, Co.

Electrical

Apex Window Décor

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor.

Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

See the Advertisers Index on Page 72 for the location of our ad.

Draperies/Blinds/Window Coverings

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc.

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

continued from page 59

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

The Awning Company

Service 1st

R&B Wholesale Distributors, Inc.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Total Lighting Concepts, Inc.

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

See the Advertisers Index on Page 72 for the location of our ad.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

6 0 1-15 Apt News.indd 60

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

Wesierski & Zurek, LLP

Elevator Services

Fire & Flood Restoration

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Performance Elevator Contractors, Inc. Jason Bonilla 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 261-0419, Fax (909) 592-2488 jasonb@performanceelevator.com www.performanceelevator.com

Interstate Restoration

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

We provide elevator maintenance, repairs & modernization.

Environmental Consulting & Training

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Buffalo Maintenance, Inc.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Environmental Services American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

D & D Technologies Gate Hardware

Restore 247

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Eric Caamano 2331 E. Foothill Blvd. Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Premier Roofing & Building Co Inc.

ServiceFirst Restoration, Inc.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Fire & Life Safety

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Shield Fire Protection

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

General Contractor.

South Coast Construction & Repair

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Fitness Equipment Star Trac

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Financial

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Evictions

Planning

Flooring

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Buffalo Maintenance, Inc.

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Duringer Law Group, PLC

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Tom Dawson 4400 NE 77th Ave #300 Vancouver, WA 98662 (800) 288-6635 tdawson@startrac.com — www.startrac.com

Manufacture & sell fitness equipment for commercial grade use.

Axiometrics, Inc.

Diversified Investment Strategies

Brennan Law Group

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc.

Fencing & Gates

American Environmental Specialists, Inc.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 62

1-15 Apt News.indd 61

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

6 1 12/11/14 9:55 PM

Product & Service Council continued from page 61

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

1 Day Wood Floor & Tile Grout Restoration Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Garage Doors Republic Garage Doors

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Flat rate prices for all apartments. Certified Boiler Specialist.

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor R3

Service 1st

Hardwood Floor Refinishing

Heating & Air Conditioning Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Insurance Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Cheryl Binns All State Insurance

See the Advertisers Index on Page 72 for the location of our ad.

Grout Restoration

Ferguson Enterprises

1 Day Wood Floor & Tile Grout Restoration

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Davis & Madden Insurance Agency, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

KIVA Kitchen & Bath

Handyman

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Apartment insurance, auto & home packages — several companies to choose from.

Farmer’s Insurance — Theresa Simes Agency

Major appliances for apartments.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Karen Abbott 31601 Coast Hwy, Suite C Laguna Beach, CA 92651 (949) 357-1896, Fax (949) 715-5418 karenabbott@allstate.com

Personal & Commercial Insurance sales (Auto, Home, Life, Umbrella, Boat, Buildings, Office, Anuity) See the Advertisers Index on Page 72 for the location of our ad.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Brian Berg Insurance Services, Inc.

Coast Plumbing, Heating & Air

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Spicer Mechanical

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Hayward Tilton & Rolapp Insurance Assoc.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial, Personal & Health Insurance.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Marrs Maddocks & Associates Insurance Services, Inc. Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

PHD Insurance Brokers, Inc.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

TO CALL…800 640-4743 TODAY

Rey Insurance Services, Inc.

WWW.PHDINSURANCEBROKERS.COM

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

info@phdinsurancebrokers.com License # 0462338

6 2 1-15 Apt News.indd 62

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

Internet Services

Landscape

apartments.com/LA Times

Cresta Verde Landscape Construction

Chase Commercial Term Lending

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Morgan Wilson 1759 E. Borchard Avenue Santa Ana, CA 92705 (714) 568-1186, Fax (714) 568-0519 morgan@crestaverdelandscape.com www.crestaverdelandscape.com

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

See the Advertisers Index on Page 72 for the location of our ad.

Full landscape services – Irrigation Renovations, Maintenance, Construction, Renovations, Trees, Drains, Design.

Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Online apartment guide

Kitchen Renovations Buffalo Maintenance, Inc.

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Complete kitchen and bath restoration and refinishing company.

Business Banking, Apartment Loans/Commercial Loans.

Turnaround Solutions, LLC

Independence Bank

We are a full service company specializing in interior renovations and unit turns.

Full service commercial bank, commercial real estate lending, sutomized personal/business banking.

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Mai Ly-Vu 17782 E. 17th Street, Suite 101 Tustin, CA 92780 (657) 229-7219, Fax (657) 229-7229 mly-vu@iBankCA.com — www.iBankCA.com

Luther Burbank Savings

Sharon & Sons Floor to Ceiling

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com See the Advertisers Index on Page 72 for the location of our ad. BUFFALO.AD.Resized:Layout 1 3/1/12

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending

Citizens Business Bank

TruGreen Landcare

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Lending Institutions

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com 5:37 PM

Product & Service Council

Page 1

— continued on page 64

YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

1-15 Apt News.indd 63

A P A R T M E N T

N E W S

License #797645

Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

BuffaloMaintenance.com

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

6 3 12/11/14 9:55 PM

Product & Service Council

Maintenance, Repairs, Products

continued from page 63

Brent Collins Construction

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Seacoast Commerce Bank

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Industry specific banking services for Property Management Companies.

Performance Elevator Contractors, Inc.

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

RoofLIFE Management, Inc.

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Total Lighting Concepts, Inc.

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Mold Remediation

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

A P A R T M E N T

Interstate Restoration

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

w w w . a a o c . c o m

Pam Esparza 3015 Bristol Street Costa Mesa, CA 92626 (714) 421-0993 pam.esparza@dunnedwards.com – www.dunnedwards.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Dunn Edwards Paints

R&B Wholesale Distributors, Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

N E W S

Paint Sales & Service

Complimentary services include: Written comparison bidding, Color Consultation, and Scheduling & Conducting job walks for paint bids.

American Environmental Specialists, Inc.

Mailboxes

Outdoor Furniture & Refinishing

Alan Smith Pool Plastering, Inc.

General Contractor.

Lowe’s — Irvine

1-15 Apt News.indd 64

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

DirecSupply, Inc.

Ornamental Iron

Brent Collins Construction

Premier Roofing & Building Co Inc.

Lighting

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

We provide elevator maintenance, repairs & modernization.

Specialized lending programs for multifamily properties.

Natural Gas Consulting

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Scott Higginbotham 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 592-2400, Fax (909) 592-2488 www.performanceelevator.com

Wells Fargo Multifamily Capital

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Natural Gas Consulting, LLC

See the Advertisers Index on Page 72 for the location of our ad.

Walker & Dunlop

6 4

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Opus Bank

ServiceFirst Restoration, Inc.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

Turnaround Solutions, LLC

Village Patrol, Inc.

The Termite Guy

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Full service termite & pest control. Over 30,000 Orange County termite inspections.

Pest Control

Western Exterminator

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Access Exterminator Service, Inc.

Parking Enforcement

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Residential and commercial pest control and termite control since 1921.

Dewey Pest Contol

Plumbing, Contractors & Supplies

SoCal Builders Services

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

General Contractor.

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

www.dedicatedtransportationservices.com

Patio Covers

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Greentech Heat Solutions

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

California Rooter & Plumbing

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Heat treatment equipment & training for bedbugs.

Patrol Services

Lloyd Pest Control

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

See the Advertisers Index on Page 72 for the location of our ad.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Product & Service Council

— continued on page 66

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$799.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

1-15 Apt News.indd 65

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

6 5 12/11/14 9:55 PM

Product & Service Council

Orange County Property Mgmt.

Property Management

continued from page 65

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Ohana Properties

Kara Engemann 813 N. Harbor Blvd. Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

PMI Orange County

Property Management Services/Investments.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Axiometrics, Inc.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

DM Smithco

See the Advertisers Index on Page 72 for the location of our ad.

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Service 1st

Dunlap Property Group

Full Service Real Estate

Reynolds Realty Advisors

Elizabeth Reynolds 22431 Antonio Pkwy. Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

JLE Property Management

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@contactjle.com

Pool/Spa Service & Repair Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

See the Advertisers Index on Page 72 for the location of our ad.

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

L’Abri Management, Inc.

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Sullivan Property Management

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

Full service property management provider for 16+ units.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

WestCoast Property Management

Janessa West 13 Corporate Plaza #100 Newport Beach, CA 92660 (714) 988-4400 rentals@westcoast-pm.com — www.westcoast-pm.com

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

Specializes in rental properties 15 units or less

DRE #01141711

Property Management Software AMSI

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588 6 6 1-15 Apt News.indd 66

Fax (562) 430-0693 A P A R T M E N T

N E W S

www.rayrobertsrealty.com

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

Premier Roofing & Building Co Inc.

Property Management Staffing

Reconstruction

NPM Staffing

Brent Collins Construction

Career Strategies

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Buffalo Maintenance, Inc.

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Rain Gutters

Interstate Restoration

RoofLIFE Management, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Argos Systems

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Real Estate

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Michael Anaya, CCIM 4350 Von Karman Ave #200 Newport Beach, CA 92660 (949) 236-5515, Fax (949) 208-8250 manaya@auction.com – www.auction.com

Nationwide online commercial and multifamily real estate marketplace.

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Gorman & Associates

Mr. William R. Gorman PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 bill@wrgorman.com

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

Auction.com

Royal Roofing.com (RWS&P, Inc.)

Premier Roofing & Building Co Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 68

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Resident Screening On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Roofing

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

McCormack Roofing Weatherproofing & Construction

Sperry Commercial

Charlie Kennedy 18881 Von Karman Ave #800 Irvine, CA 92612 (949) 705-5000, Fax (949) 250-4015 charlie.kennedy@sperrycre.com — sperrycre.com

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Commercial Real Estate Specialists.

1-15 Apt News.indd 67

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

6 7 12/11/14 9:55 PM

Product & Service Council continued from page 67

South Coast Investment Advisors, LLC

Signs PRO Image Signs

Satellite TV Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Security Services

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Property mgmt., towing, traffic, real estate and custom signs. Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Student Housing SmartAlert Service, Inc.

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Security Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

See the Advertisers Index on Page 72 for the location of our ad.

Tax Planning Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Telecommunications Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

24/7 Bilingual Telephone Answering Service.

Tree Service Los Gatos, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Towing Dedicated Transportation Services

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame 6 8 1-15 Apt News.indd 68

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

TO’ and MO’ Towing

Ferguson Enterprises

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

Windows & Doors

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Towing company with 4 locations in Orange County.

21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Training

Lowe’s — Irvine

Orco Apartment Supply, Inc.

NPM Staffing

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Trash Services Royal Junk Removal

R&B Wholesale Distributors, Inc.

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

The ultimate in junk removal and trash elimination

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

NPM Staffing

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Water Heaters

General Contractor

South Coast Construction & Repair

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Republic Window & Doors

SoCal Builders Services

Buffalo Maintenance, Inc.

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Video Commercials

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Waterproofing

Southern California Edison Multi Family Program

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Premier Roofing & Building Co Inc.

Service 1st

AUM

R3 Construction, Inc.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

See the Advertisers Index on Page 72 for the location of our ad.

Utilities & Sub Metering

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

RoofLIFE Management, Inc.

Did you know AAOC is on Facebook?

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

SoCal Builders Services

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

A P A R T M E N T

1-15 Apt News.indd 69

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

6 9 12/11/14 9:55 PM

category See page 72 for alphabetical listings

ESCROW & EXCHANGE

MASONRY

Safe Harbor Exhange, Inc.................................58

H.H.H Commercial General Builders, Inc.......58

EVICTIONS

MOLD REMEDIATION

Block & Associates.................. Inside Back Cover

American Environmental Specialists...............12

Brennan Law Firm.............................................15

Service First Restoration, Inc. ..........................46

Duringer Law Group, PLC.... Inside Front Cover

ORNAMENTAL IRON

AIR CONDITIONING & HEATING

CARPET CLEANING

Fast Eviction Service.........................................31

Coast Plumbing, Heating & Air, Inc.................65

Service First Restoration, Inc. ..........................46

Alertt Access Gate Controls..............................60

Steven D. Silverstein, Law Office......................18

JM Air Conditioning & Heating.......................53

Brent Collins Construction...............................22

CLEANING SERVICE

Wesierski & Zurek, LLC....................................42

PAINT SALES & SERVICE

APPLIANCES—REPAIRS, PARTS, RENTALS

Tidy........................................................ See Insert

FENCING & GATES

Rash Yambo Decking & Stairs..........................24

Ferguson.............................................................71

COIN-OPERATED LAUNDRY EQUIPMENT

Alertt Access Gate Controls..............................60

Sondance Painting.............................................46

Lin-Ed’s Appliance Service & Repair...............53

Coinmach...........................................................26

Buffalo Maintenance, Inc..................................63

PLUMBING, CONTRACTORS SUPPLIES

ORCO Apartment Suppy...................................44

National Service.................................................22

H.H.H Commercial General Builders, Inc.......58

Aarow Drain & Plumbing.................................72

R&B Wholesale Distributors, Inc. ....Back Cover

WASH Multi-Family Laundry Systems............19

RSSA Home Improvement Center......................5

COLLECTIONS

APPRAISALS/VALUATIONS

Block & Associates.................. Inside Back Cover

First Metro Appraisals.......................................24

Duringer Law Group, PLC.... Inside Front Cover

ASPHALT SALES & SERVICE

Fast Eviction Service.........................................31

AMS Paving........................................................45

CONCRETE MAINTENANCE & REPAIR

C & C Paving Company, Inc..............................54 H.H.H Commercial General Builders, Inc.......58

South Coast Construction & Repair.................11

California Rooter & Plumbing..........................33

FIRE & FLOOD RESTORATION

Coast Plumbing, Heating & Air, Inc.................65

Service First Restoration, Inc. ..........................46

Discount Drain & Plumbing Repair.................43

FLOORING, REPAIRS, TILE

Ferguson.............................................................71

Brent Collins Construction...............................22

ORCO Apartment Suppy...................................44

Buffalo Maintenance, Inc..................................63

RSSA Home Improvement Center......................5

Carpet Crafts......................................................29

C & C Paving Company, Inc..............................54

PORCELAIN REFINISHING

Ken Taylor Carpets............................................57

H.H.H Commercial General Builders, Inc.......58

Bath Crafters......................................................56

Paveway..............................................................18

Sharon & Sons Floor to Ceiling........................10

South Coast Construction & Repair.................11

PROPERTY MANAGEMENT

GATED ENTRIES

ATTORNEYS

J.D. Property Management................................38

CONSTRUCTION

Alertt Access Gate Controls..............................60

Block & Associates.................. Inside Back Cover

JLE Property Management Inc...........................8

Brent Collins Construction...............................22

GLASS, SCREENS

Orange County Property Management............28

Brennan Law Firm.............................................15

Buffalo Maintenance, Inc..................................63

Anaheim Screen & Glass...................................72

Ponderosa Property Management, Inc............11

Fast Eviction Service.........................................31

Service First Restoration, Inc. ..........................46

Moore Replacements.........................................50

Roberts Management & Investments...............66

COUNTER TOPS

Traks R Us..........................................................32

RAIN GUTTERS

HEATING & AIR CONDITIONING

Argos Home Systems.........................................72

Coast Plumbing, Heating & Air, Inc.................65

REAL ESTATE INVESTMENTS

JM Air Conditioning & Heating.......................53

Hom Sotheby’s International Realty —

Wesierski & Zurek, LLC....................................42 Duringer Law Group, PLC.... Inside Front Cover Steven D. Silverstein, Law Office......................18 AWNINGS

Sharon & Sons Floor to Ceiling........................10 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

The Awning Company.........................................9

Brent Collins Construction...............................22

RSSA Home Improvement Center......................5

The Stanfield Group.....................................14

INSURANCE

Intervest..............................................................32

Cheryl Binns — Allstate...................................25

Vanguard Investment Properties......................34

Farmers Insurance —

W. R. Gorman....................................................16

BARBECUE CLEANING

Buffalo Maintenance, Inc..................................63

OC BBQ Cleaning & Repair..............................32

Rash Yambo Decking & Stairs..........................24

BATHROOM RENOVATIONS

DOORS, WINDOWS

Ferguson.............................................................71

Anaheim Screen & Glass...................................72

PHD Insurance Brokers, Inc.......................39, 62

BATHTUB REFINISHING

Moore Replacements.........................................50

KITCHEN RENOVATIONS

Bath Crafters......................................................56

Service First Restoration, Inc. ..........................46

Republic Windows & Doors.............................28

Ferguson.............................................................71

South Coast Construction & Repair.................11

NU-SHINE Construction Svcs. Inc.....................6

Traks R Us..........................................................32

LANDSCAPE SERVICES

ROOFING

BLINDS

DRAINS

Beauty Scapes Landscape Services.....................6

Dale’s Roofing....................................................67

Apex Window Decor.........................................12

Aarow Drain & Plumbing.................................72

LEAK DETECTION

Royal Roofing.....................................................30

Sharon & Sons Floor to Ceiling........................10

California Rooter & Plumbing..........................33

Sierra Roofing....................................................68

BOILER SYSTEMS

Coast Plumbing, Heating & Air, Inc.................65

South Coast Construction & Repair.................11

Debinaire Co......................................................20

Discount Drain & Plumbing Repair.................43

LENDING

SECURITY SERVICES

CABINETS/REFINISHING

DRAPERIES/BLINDS/WINDOW

Bona Fide Mortgage..........................................24

Alertt Access Gate Controls..............................60

Chase/Scott Schweer............................................2

SIGNS

Intervest..............................................................32

ProImage Signs..................................................50

Rockhall Funding Corp.......................................7

TRAVEL AGENCIES

LIGHTING

Stewart Tours.....................................................51

Lighthouse Electric............................................47

WATER HEATERS

MAIL BOXES

California Rooter & Plumbing..........................33

ORCO Apartment Suppy...................................44

Coast Plumbing, Heating & Air, Inc.................65

R&B Wholesale Distributors, Inc. ....Back Cover

Debinaire Co......................................................20

RSSA Home Improvement Center......................5

Ferguson.............................................................71

MAINTENANCE, REPAIRS, PRODUCTS

ORCO Apartment Suppy...................................44

Brent Collins Construction...............................22

Theresa Simes Agency.................................42

COVERINGS

RECONSTRUCTION

RSSA Home Improvement Center......................5

Apex Window Decor.........................................12

Sharon & Sons Floor to Ceiling........................10

R&B Wholesale Distributors, Inc. ....Back Cover

CARPENTRY

Sharon & Sons Floor to Ceiling........................10

Brent Collins Construction...............................22

DRYWALL

Buffalo Maintenance, Inc..................................63

Brent Collins Construction...............................22

South Coast Construction & Repair.................11

ELECTRICAL

CARPETS

Buffalo Maintenance, Inc..................................63

Carpet Crafts......................................................29

Lighthouse Electric............................................47

Ken Taylor Carpets............................................57

ENVIRONMENTAL SERVICES

Brent Collins Construction...............................22

WINDOWS

ORCO Apartment Suppy...................................44

American Environmental Specialists...............12

Buffalo Maintenance, Inc..................................63

Republic Windows & Doors.............................28

R&B Wholesale Distributors, Inc. ....Back Cover

Service First Restoration, Inc. ..........................46

R&B Wholesale Distributors, Inc. ....Back Cover

RSSA Home Improvement Center......................5

Sharon & Sons Floor to Ceiling........................10

Wesierski & Zurek, LLC....................................42

South Coast Construction & Repair.................11

7 0 1-15 Apt News.indd 70

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

42 locations in Southern California to serve you.

ferguson.com (888) 334-0004

1-15 Apt News.indd 71

A P A R T M E N T

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

7 1 12/11/14 9:55 PM

alphabetical See page 70 for category listings

DRAINS UNBLOCKED !

Expert Plumbing Repairs

Aarow Drain & Plumbing ...............................72

J.D. Property Management..............................38

Alertt Access Gate Controls ............................60

JLE Property Management Inc. ........................8

American Environmental Specialists .............12

JM Air Conditioning & Heating .....................53

AMS Paving......................................................45

Lighthouse Electric ..........................................47

Anaheim Screen & Glass.................................72

Lin-Ed’s Appliance Service & Repair .............53

Apex Window Decor .......................................12

Moore Replacements .......................................50

Argos Home Systems .......................................72

National Service ...............................................22

The Awning Company.......................................9 Bath Crafters ....................................................56

RESULTS OR NO CHARGE FREE ESTIMATES

Beauty Scapes Landscape Services ...................6

$65.00

Bona Fide Mortgage ........................................24

“Introductory Offer”

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

AAROW

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Block & Associates.................Inside Back Cover Brennan Law Firm...........................................15 Brent Collins Construction .............................22 Buffalo Maintenance, Inc. ...............................63 C & C Paving Company, Inc............................54 California Rooter & Plumbing ........................33 Carpet Crafts ....................................................29 Chase/Scott Schweer..........................................2 Cheryl Binns — Allstate..................................25 Coast Plumbing, Heating & Air, Inc...............65 Coinmach .........................................................26 Dale’s Roofing ..................................................67 Debinaire Co. ...................................................20 Discount Drain & Plumbing Repair ...............43

Anaheim

Screen & Glass 32 Years Experience St. Lic# 506228 8–5 weekdays 9–3 Saturdays

Window repair or replace Patio door repair or replace Shower enclosures Mirrors Table tops Sash balances New screens or rescreens Anaheim Screen & Glass

(714) 635-9335

1500 E. Lincoln Ave. Anaheim Between State College Blvd. & East St.

7 2 1-15 Apt News.indd 72

A P A R T M E N T

NU-SHINE Construction Svcs. Inc...................6 OC BBQ Cleaning & Repair ............................32 Orange County Property Management ..........28 ORCO Apartment Suppy .................................44 Paveway ............................................................18 PHD Insurance Brokers, Inc. ....................39, 62 Ponderosa Property Management, Inc. .........11 ProImage Signs ................................................50 R&B Wholesale Distributors, Inc. ..Back Cover Rash Yambo Decking & Stairs ........................24 Republic Windows & Doors ...........................28 Roberts Management & Investments.............66 Rockhall Funding Corp. ....................................7 Royal Roofing...................................................30 RSSA Home Improvement Center....................5 Safe Harbor Exhange, Inc................................58 Service First Restoration, Inc. ........................46 Sharon & Sons Floor to Ceiling ......................10 Sierra Roofing ..................................................68

Duringer Law Group, PLC ...Inside Front Cover

Smart Alert Service .........................................23

Farmers Insurance —

Sondance Painting ...........................................46

Theresa Simes Agency ................................42

South Coast Construction & Repair ...............11

Fast Eviction Service .......................................31

Steven D. Silverstein, Law Office ....................18

Ferguson ...........................................................71

Stewart Tours ...................................................51

First Metro Appraisals .....................................24

Tidy ...................................................... See Insert

H.H.H Commercial General Builders, Inc. ....58

Traks R Us ........................................................32

Hom Sotheby’s International Realty —

Vanguard Investment Properties ....................34

The Stanfield Group ....................................14

W. R. Gorman ..................................................16

Intervest............................................................32

WASH Multi-Family Laundry Systems ..........19

Ken Taylor Carpets ..........................................57

Wesierski & Zurek, LLC ..................................42

N E W S

w w w . a a o c . c o m

J A N U A R Y

2 0 1 5

12/11/14 9:55 PM

Tenant Eviction Unlawful Detainer $

100

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

1-15 Apt News.indd 73

12/11/14 9:55 PM

1-15 Apt News.indd 74

12/11/14 9:55 PM