January 2016 Apartment News by Apartment Association of Orange County

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

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VOL. LVI

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JANUARY 2016

How to Succeed in 2016 See Page 30

In this issue: • Benefits of Doing Criminal History Checks........................................................................24 • 2016 Rental Housing Forecast..........................................................................................30 • Investing vs. Paying Off Debt............................................................................................34 • Is It Mold or Mildew?........................................................................................................38

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VOLUME LVI

AAOC Education & Events 7 General Membership Meeting — Back by Popular Demand!! Legal Corner Live 6! 9 Online Training with Grace Hill 17 ApplyConnect Tenant Screening 19 RenTV Seminar 25 2016 Annual Trade Show & Conference 28 Thank you to our CHPEP Instructors 29 Congratulations CHPEP Graduates 51 CAM Online Certified Apartment Manager Courses 53 AAOC’s Mold Operations and Maintenance Plan Manual

Departments 4 President’s Message — Open Mic Night for Aspiring Economists

6 Executive Director Report/Lou’s News 10 Sacramento Report — New Year, Old Issues 14 Legal Corner — Questions and Answers 18 Federal Focus — Handover of Control Calms House Republicans 20 Dear Maintenance Men 36 Pulse on the Marketplace — Apartments in 2016…Context and Implications 46 Welcome New Members 48 PSC Corner — CoStar Market Analytics 49 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 24 Benefits of Doing Criminal History Checks By C. Finley Beven 30 2016 Rental Housing Forecast

34 Investing vs. Paying Off Debt By Jason Sherr 38 Is It Mold or Mildew? By James F. McClung, Jr.

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

JANUARY

JANUARY 2016

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

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CLOSE WITH EASE WITHOUT THE FEES Only from the nation’s #1 multifamily lender Chase saves you more time and money on your next apartment loan refinance. For a limited time, these five fees are on us!

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Calendar of Events J A N U A RY

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

1 - New Year’s Holiday

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

12 - Board of Directors Meeting

19 - General Membership Meeting

Friday, Office Closed

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 7

Tuesday, 6:00 pm, AAOC Offices

Executive Director — Lou Penrose n Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising & Media Sales Director — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press n

F E B R U A RY 9 - Board of Directors Meeting

16 - General Membership Meeting

15 - Presidents’ Day Holiday

24 - Workplace Harassment Training

Tuesday, 6:00 pm, AAOC Offices

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

Tuesday, 7:00–8:45 pm, Embassy Suites

Monday, Office Closed

Wednesday, 9:00–11:00 am, AAOC Offices

MARCH 8 - Board of Directors Meeting

24 - 45th Annual Trade Show & Conference

Tuesday, 6:00 pm, AAOC Offices

Thursday, 8:30 am–4:00 pm, OC Fair & Event Center

23 - Trade Show Move-In

Wednesday, 12:00–6:00 pm, OC Fair & Event Center

SAVE THE DATE!

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n Dale Hayden

Nicholas Dunlap Alan Dauger Dean Zarkos John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

45th Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 24, 2016 • 8:30 am–4:00 pm

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw n Robert B. William R. Gorman Larry L. Lollman Thompson

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For more information, please call (714) 245-9500 or visit us online at www.AAOC.com N E W S

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President’s Message BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

Open Mic Night for Aspiring Economists “The maxim, “Nothing prevails but perfection”, may be spelled P-A-R-A-L-Y-S-I-S” — Winston Churchill

ew things in life are perfect and as my wife reminds me quite often, I certainly am not. But when it comes to predicting the performance of the multifamily markets of Orange and Los Angeles Counties, I’ve done pretty well forecasting the condi-

tions both of the for sale and for rent markets. No, really. Go back to 2009 where I made my first predictions in Apartment News and you will see that this Dunlap guy knows his stuff. Of course, I can’t handicap sporting events, pick the winning lottery numbers or even guess the weather (I often wear sweaters when short sleeves are more appropriate), but the economy and the real estate market happens to be my

sweet spot. In fact, you’ve made money whether you’ve listened to my predictions or not, but I’d like to think you’ve made more if you listened to me. A Trip Down Memory Lane Let’s look back in time to 2009 and what an ugly time that was. Rates were up, rents were down and what most of us didn’t realize was that the market was prime with investment opportunities.

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I know a couple of colleagues here at AAOC who bought in 09 and their properties are performing well. 2010 was sort of a ho hum year and 2011 was right there with it. The tried and true property management strategies of improving your product, focusing on customer service and knowing the competition in your rental market (and sub-market) to precision price your units for quick occupancy and less vacancy loss were the difference between happy endings and Calgon moments. Not 2 or 3, But 4 Chances Then in 2012, things changed. Rates hit the 3% range and it was time to re-fi, reinvest or look for opportunity that was abound in the 2-4 unit or SFR markets. For most independent owners, the 16+ unit product was out of reach unless you were an exchange buyer or had cashed out your stock portfolio and were flush with cash. The key phrase here being “opportunity that was abound” because while the market has otherwise stayed the same, these opportunities were soon snapped up as frenzied buyers began to drive bidding wars. We’ve been here in a sort of holding pattern. I mean, I am getting older but the market is staying the same! Not really improving, although rents are on the rise, but take away the low rates and what do we have? We will soon see.

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Political Influence on Market Conditions Aha, Ms. Yellen. That minimal increase will in fact curtail market activity. On the fence buyers will go the way of Humpty Dumpty, but don’t expect much more. We will see interest rates in the high 4% range by year’s end and we will see rent growth in a more normal 2% to 5% range (depending on the market) and with what could be a full 100 basis point increase in rates, I’d expect to see prices soften just a bit, but nothing too significant. We’ve got a Presidential election ahead and not much happens economically during an election year (at least it’s not supposed to). At the

State level, we will continue to have our hands full with policy issues and adverse legislation, but that’s what our AAOC Legislative committee lives for. Whatever 2016 may bring, you’ve already made the most important decision in running your business: renewing your AAOC membership. We thank you for your continued support and wish you the best of health and wealth in the new year! To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

Home For the Holidays Thanks to AAOC! The holidays are a time to celebrate with family and friends, but for residents of an Anaheim apartment building that caught fire during the early hours of a cold November morning, those plans changed significantly. Fortunately, one family’s simple wish for a new home came true thanks to the quick response of AAOC members Nicholas Dunlap and Ray Maggi. After being contacted directly, by the Anaheim Fire Department’s public information office, Dunlap was able to work with a network of AAOC members to identify housing options that met the family’s needs. Quick to respond with a suitable option was none other than Director Emeritus Ray Maggi. A quick exchange of information, completion of the application process and the family took possession of their new home just in time for Thanksgiving. We are thankful for our members, their dedication to the public and also to the municipalities who through working together over time know and recognize the difference between an apartment owner and a member of the Apartment Association of Orange County.

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Lou’s News BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

here is an old Italian saying that loosely translates to: “There are three kinds a people in the world, those who march in the parade, those who come to support and cheer at the parade, and those who stand around and say: what parade?” Let’s make sure in the New Year, we all find ourselves in the proper categories. Each New Year at the Apartment

Association of Orange County provides a number of opportunities for all our members and supporters for renewed industry education, business relationship building, and legislative advocacy. Here are just some of the things that you can keep in mind. The January General Membership Meeting is always big hit with our guest speaker industry legal expert Stephen Duringer. You see Duringer’s “Legal

Corner” column each month in this magazine. He will be there to update and educate on all things new and legal in the apartment industry. As well, he is always available for questions. If you have units, you don’t want to miss this. Business after-work mixers have been added to our General Membership Meetings, so come for information, Lou’s News — continued on page 8

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Tuesday, January 19, 2016 ◆ 7:00–8:45 pm

Back by Popular Demand!! Legal Corner Live 6! AAOC is proud to welcome back our very own Stephen C. Duringer, Esq., for the 6th Annual Legal Corner Live! As a featured legal columnist in the Apartment News magazine, Steve will once again bring his experience and expertise in the rental housing industry directly to you…Live and in Person! Learn all about: 2015 Legislative Recap — What’s New for 2016 Rental Housing Issues and Trends That Will Affect You! Fair Housing Compliance — Stuff You Should Know Litigation Issues — the Games Tenants Play! Open Question & Answer Segment. Bring Your Questions!! Please come celebrate as we recognize our Certified Housing Provider Education Program Graduates during this special program.

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Lou’s News — continued from page 6 and stay for the social hour and food! Mark your calendar for the 45th Annual Trade Show and Conference, scheduled for Thursday March 24th. This year’s theme is “The Heroes of Rental Housing” and will feature the national industry acclaimed “Apartment All Stars” The annual event allows you to see the latest products and services in the apartment industry all under one roof as well as opportunities to win cash and prizes while spending time with your industry colleagues. Assemblywoman Ling Ling Chang and Lou Penrose. Assemblyman Bill Brough and Lou Penrose. After a successful sold out inaugural, is near and dear to my heart. The 2016 Joe. NAA members who aren’t planning two new events: The Apartment to attend the Capitol Conference will NAA Capitol Conference and Lobby Association of Orange County be scheduling meetings or property Day is scheduled for March 9th in Industry Economic Forecasting tours here in Orange County with their Washington, D.C. The Capitol Breakfast and The Apartment Association of Orange County Reverse Conference will be held the day before, Representatives that week. So I look forward to seeing you Trade Show will be back again in 2016. and is set to include issues orientation and advocacy training for new attendees at one, or all, of the many events and Legislative Advocacy is vital in a gatherings the Apartment Association thriving industry like the multi-family followed by keynote speaker Joe Scarborough, a former member of the of Orange County proudly categorizes housing industry here in Orange JLE.ad:Layout 11:21 work AM Page 1 House and host of MSNBC’s Morning in 2016! County. Politics 1and3/8/10 public policy

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There’s No Need to Pack a Suitcase

Training is Just a Click Away No tickets to lose, no security checkpoint hassles, no jet lag. Just interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips. And, you may earn 50% of your annual CEC requirements from these online courses due to our partnership with Grace Hill, the industry’s leader in online education! Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership For more information, access our website at aaoc.com. If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344. Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

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Sacramento Report BY JON SMOC K & RON K I NGSTON

New Year, Old Issues

s we approach a new legislative year with expected new challenges galore, we pause to remind ourselves it is time to comply with older mandates that kick into place on January 1, 2017. Here a couple of them. Minimum wages Pursuant to 2013 legislation (AB 10) and conforming IWC Wage Order

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(MW-14) minimum hourly wages increase to $10 effective January 1. There also are concurrent increases in the available lodging credit: two-thirds (2/3) of the ordinary rental value, and in no event more than $564.81 per month or, when both are employed, $835.49 per month. Note that some local communities have adopted even higher wage rates and there are exceptions for higher wage earners.

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Plumbing Fixtures On or before January 1, 2017, all noncompliant plumbing fixtures in any single-family residential real property built prior to 1994 must be replaced with water-conserving plumbing fixtures. For multifamily residential real property built prior to 1994, all noncompliant plumbing fixtures must be replaced with water-conserving plumbing fixtures on or before January 1, 2019.

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Water conserving plumbing fixtures include 1.28-gallon toilets and 2.2gallon-per-minute faucets and showerheads. Current CalGreen standards reduced these requirements for showerheads (2.0 gpm @ 80 psi) and differentiate bath (1.5 gpm @ 60 psi) and kitchen faucets (1.8 gpm @ 60 psi). Installation may be more difficult than expected. Replacing a faucet may involve replacing water supply lines and angle stops. Replacing a toilet may include replacing flooring because the toilet footprint may not match the old footprint. When purchasing a new faucet, ensure that the faucet matches the cover and openings in the sink. New Issue A number of owners and managers have received information about a decision of a federal district court concerning the constitutionality of a local government’s rental property inspection program. It has raised sufficient concern among the rental property community to cause a need for clarification. The following information provided by the California Political Consulting Group is intended to clear up any misunderstanding of the ruling. Analysis of the Federal Ohio Court Decision Striking Down an Inspection Ordinance On September 30, 2015, a federal district court in Ohio (Southern District of Ohio) struck down the City of Portsmouth’s local rental housing inspection ordinance as unconstitutional. The court followed precedent established in the 1967 United States Supreme Court case Camara v. Municipal Court of City and County of San Francisco, which held that an inspection ordinance allowing warrantless inspections of private dwellings without probable cause was unconstitutional under the Fourth Amendment right to be free from unreasonable government searches and seizures. A review of the Camara case shows that the U.S. Supreme Court was concerned about residential rental

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inspection programs that allowed for warrantless inspections and criminal prosecutions of residents who did not consent to a search. It reasoned: “...when the inspector demands entry, the occupant has no way of knowing whether enforcement of the municipal code involved requires inspection of his premises, no way of knowing the lawful limits of the inspector’s power to search, and no way of knowing whether the inspector himself is acting

under proper authorization. These are questions which may be reviewed by a neutral magistrate without any reassessment of the basic agency decision to canvass an area. Yet, only by refusing entry and risking a criminal conviction can the occupant at present challenge the inspector’s decision to search. And even if the occupant possesses sufficient fortitude to take this risk, as appellant did here, he may never learn any more Smock/Kingston — continued on page 12

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Smock/Kingston — continued from page 11 about the reason for the inspection than that the law generally allows housing inspectors to gain entry. The practical effect of this system is to leave the occupant subject to the discretion of the official in the field. This is precisely the discretion to invade private property which we have consistently circumscribed by a requirement that a disinterested party warrant the need to search. [] We simply cannot say that the protections provided by the warrant procedure are not needed in this context; broad statutory safeguards are no substitute for individualized review, particularly when those safeguards may only be invoked at the risk of a criminal penalty.” (See Camara, 387 U.S. 523, 532-33 (1967).) The Camara court, however, also stated that where health and safety are at issue, “…the facts that would justify an inference of ‘probable cause’ to make an inspection are clearly different from those that would justify such an inference where a criminal investigation has been undertaken. Experience may show the need for periodic inspections of certain facilities without a further showing of cause to believe that substandard conditions dangerous to the public are being maintained. The passage of a certain period without inspection might of itself be sufficient in a given situation to justify the issuance of warrant.”

Ultimately, a judge’s decision to issue a warrant may be based on standards such as the passage of time, the nature of the building (e.g., a multifamily apartment house), the area’s age, or the condition of the entire area. Unlike in the criminal law context, however, the decision to issue a warrant does not necessarily need to “depend upon specific knowledge of the condition of the particular dwelling.” In the recent federal Ohio case, the inspection ordinance violated the Fourth Amendment because it authorized warrantless administrative inspections. Specifically, the ordinance afforded no warrant procedure or other mechanism for pre-compliance review. As such, the owners and tenants of rental properties in Portsmouth, Ohio were faced with the choice of consenting to the warrantless inspection or facing criminal charges, a result the Supreme Court in Camara has expressly disavowed under the Fourth Amendment. The Ohio case, therefore, does not establish new law, nor does it establish a novel way of attacking local inspection programs. The case merely serves as a reminder that local inspection programs can be unconstitutional if they allow for warrantless inspections or allow local governments to bring criminal charges against residents who do not give consent to inspect. In California, most local inspection programs do require code enforcement officers to seek a warrant in the event a resident does not give consent to

inspect. Moreover, California courts have upheld these local inspection programs, as long they are consistent with the guidelines set out in Camara. In Griffith v. City of Santa Cruz, for example, the court upheld an inspection ordinance because, consistent with Camara, the ordinance required inspectors to “obtain the consent of the landlord and the tenant” prior to inspecting, or seek a warrant. (See Griffith v. City of Santa Cruz, 207 Cal.App.4th 982 (2012).) The probable cause standard for issuing a warrant is not based on individualized suspicion, but instead can be based on the nature of the area, or simply the passage of time. It is enough for cities to argue that because dwellings can fall out of compliance with health and safety code standards over time and become a public or private health and safety issue, inspections are necessary. The information provided herein is intended to give general guidance and awareness and shall not be construed in any way as a substitute for individual legal advice. Those that require specific advice should consult an attorney. Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500.

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Legal Corner — Questions & Answers BY ST E P H E N C . D U R I N G E R , E S Q .

hat new laws should owners and managers of rental property be aware of for 2016?

The folks in Sacramento were quite busy last year, introducing over 2,770 assembly and senate bills for consideration, including over 160 that were intended to impact the ownership and management of residential income property.

Assembly Bill 418 expands a victim’s right to terminate a lease in the event of domestic violence under certain circumstances. Effective January 1, a victim of domestic violence may terminate a fixed term lease upon fourteen days’ notice. If there are other residents who will remain in the Premises, the landlord may retain the security deposit and is not obligated to return any prepaid rent. This bill shortened the time period for

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termination from thirty days to fourteen days and clarified the contractual rights affirming the joint and several liability of co-residents. Senate Bill 188 provides certain enforcement remedies for utility providers when a resident fails to pay his or her water bill when the utility bill is in the name of the resident. Landlords are not required to pay a resident’s delinquent bill when the utility service is in the name of the resident. Assembly Bills 1 and 1164 prohibit local governments from imposing fines or liens on property owners who have allowed their landscape to ‘brown out’ due to the enacted and/or threatened water restrictions and water use restrictions. Further, local governments are prohibited from imposing fines or liens on owners who installed synthetic or artificial turf on residential property. These bills addressed the very real catch 22 dilemma that many owners faced, responsibly reducing their use

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of water while maintaining their curb appeal without incurring the wrath of local governments. Senate Bill 655 provides that the presence of visible mold in a dwelling may be considered a substandard housing condition. This is a very poorly drafted piece of legislation that despite our industry’s best efforts managed to pass. True to form, this bill will no doubt spawn countless lawsuits against property owners and managers, and will certainly be used to defend and/or delay many unlawful detainer actions. The lack of clarity and the absence of relevant science based standards, are sure to be abused by an opportunistic resident or advocate. Make sure your management practices include periodic inspections of all of your units. In the event a resident notifies you of the presence of mold, or any defect for that matter, ensure that you follow up and inspect as quickly as possible, identify the problem, cure it, and document your actions. Senate Bill 328 requires that landlords provide twenty four hours’ notice prior to applying pesticide inside a resident’s dwelling. There is certain required information that must be provided, make sure you use the proper form provided by your apartment association or your pest control vendor. There is a provision that a resident may waive the twenty four hour notice and allow immediate application. The bill also includes required notification of all adjoining residents if they might be affected by the application of pesticide or weed killer. Assembly Bill 1448 clarifies existing law regarding a tenant’s right to use a clothesline. A tenant may use a clothesline or a drying rack in the resident’s private area if: i) it will not interfere with the maintenance of the property, ii) it will not create a health or safety hazard, block doorways, or interfere with walkways or utility service equipment, iii) the resident seeks the landlord’s consent before affixing it to

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Q&A — continued from page 15 a building, iv) use does not violate reasonable time or location restrictions imposed by the landlord, v) the resident has received approval of the clothesline or drying rack from the landlord.

I am a very conscientious landlord. I want to ensure that my rentals are well maintained and that any maintenance issues are addressed immediately. Every year, I send a notice to my residents informing them that I will inspect each unit. I have been doing this for years without any problems. This month I received a letter from one of my tenants telling me that I had no right to enter his apartment to look around, that he would not let me in. What do I do? Can I force my way in to do the inspection?

Your policy of doing annual inspections is admirable, and is practiced by responsible landlords throughout California.

Most tenants welcome a responsible landlord’s actions in ensuring that all is well, and voluntarily cooperate in providing access upon the landlord’s reasonable request. It is clearly in the best interest of all to ensure that any maintenance issues are promptly addressed, and that a spirit of communication and co-operation exists between a landlord and his residents. Trouble is, your resident is right. There is no specific provision in California law requiring a resident to allow the landlord access to merely “inspect” the premises. California law states that a landlord can enter a rental unit only for certain reasons. Those reasons are in an emergency, when the tenant has moved out or abandoned the premises, to make necessary or agreed repairs, decorations, alterations, or other improvements, to show the unit to prospective purchasers, tenants, or lenders, to provide entry to contractors or worker who are to perform work on the unit, or to conduct a pre move out

inspection at the end of the tenancy, pursuant to court order, or to inspect the smoke detector or inspect the installation of a waterbed. Conspicuously absent from this body of law is the unfettered right of a landlord to just inspect for the pure sake of just making sure everything is all right. You cannot force your tenant to allow access for the purpose of inspection. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $140,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643. Please visit www.DuringerLaw.com for more information.

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Federal Focus — The NAA Connection BY GR EG BROWN

hope this finds all of you healthy, safe and in the midst of happy holiday celebrations with family and friends. By the time you settle in to read my scribblings with a cup of eggnog or other festive beverage, the House and Senate will hopefully have closed the book on the first session of the 114th Congress. They have already successfully passed the first long-term highway bill in a decade and now have

Did you know AAOC is on Facebook? “Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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only to knock out federal appropriations and tax extenders. No small feat to be sure, but apparently with Paul Ryan now Speaker of the House, the policy world is our oyster. The final weeks of debate on Federal appropriations spending are a valuable lesson in how large bills get done in our political system. The good news is that the starting premise is that no one — especially Republicans — wants to shut down the government. With that in mind, everyone is willing to negotiate and find the sweet spot on a comprehensive, “omnibus” federal appropriations bill. Republicans want to include policy “riders” to stop several environmental rules promulgated by the Administration as well as toughen vetting standards for Syrian refugees. Democrats want to

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keep out any anti-Planned Parenthood provisions, fend off anti-immigrant proposals and preserve some of those very same proposed environmental regulations. A rider to stop EPA’s Waters of the United States (WOTUS) proposed rule is in the mix for inclusion in the omnibus. As you know, this rule would be very, very bad for the apartment industry and we have been working with a large coalition of real estate organizations and others to stop it. In the tax extenders bill, Democrats want extension, expansion and indexing of several refundable tax credits while Republicans want to make some of their favorite business tax provisions permanent. Moreover, Republicans want to end the 40-year-old ban on exports of domestic oil which Democrats are

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happy to give them in exchange for extending renewable energy tax credits, more funding for conservation and a bigger child tax credit. Depending on the conclusion of the negotiations, the price tag for the final extenders legislation could be north of $500 billion over 10 years as opposed to $85-plus billion for a simple one-year extension of all of the expiring tax provisions. As I have reported to you before, there are several extenders in play that are of great interest to the apartment industry. These have to do with expensing, energy efficiency benefits and affordable housing. All look to be in good shape for inclusion in the final package, though the jury is still out on what the term of that extension will be. The issue of gun violence, mental health screening and stricter controls on gun ownership was put back in front of lawmakers by the recent terrorist acts in San Bernardino, California. Though there has been and will continue to be rigorous debate in Congress, it does not

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appear that any new legislation will be considered before adjournment. There is relevancy to the apartment industry here as owners and operators grapple with how to handle conceal carry, open carry and other laws that allow individuals to possess and carry firearms on their person in public. National firms and local independent owners alike are attempting to strike a balance between respect for legal rights and the safety of their residents. Because Congress is very unlikely to pass any national standards in this area, owners with property across municipal and state boundaries will have to comply with myriad different rules. Remember to mark your calendars for the 2016 NAA Capitol Conference and Lobby Day which will take place in March in Washington, D.C. NAA has a new and ambitious goal for the event. We’re going to reach every one of the 535 Congressional offices — that’s 435 Representatives and 100 Senators — on Lobby Day on March 9. The Capitol

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Conference will be held the day before, starting right after lunch with an issues orientation and advocacy training followed by keynote speaker Joe Scarborough, a former member of the House and host of MSNBC’s Morning Joe. While members of the House will be in recess the week of March 7, NAA members can schedule meetings with their important key staff members in Washington and just as importantly schedule meetings with all 100 members of the U.S. Senate, which will be in session. NAA members who aren’t planning to attend the Capitol Conference will help us reach our goal by scheduling meetings or property tours at home with their Representatives that week. Using our grassroots power is critical to our advocacy efforts on your behalf. Help us help you by coming to Washington and helping to carry our message to Congress. Talk to you in the new year. Regards, Greg

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Dear Maintenance Men BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

ear Maintenance Men: How do I get rid of mice or rats? I have found droppings in the house and I’m not happy and I need a solution. Annie

Dear Annie: Please come down off that chair! We have written about dealing with mice and rat issues in the past and below is what we recommend if you want to

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get rid of the rodents yourself. Keep in mind that rats and mice are smart and conservative. They are not risk takers. In the rat or mouse’s mind, a trap out in the middle of the floor is too risky to investigate. Rodents will run along walls, rafters and other low exposure areas. Put the traps along these routes about ten feet apart. A good bait to use is peanut butter. Patience is king when trying to trap a rat. Place all your baited traps, but do not set them for a day or two. Let the rat nibble at the bait danger free. This last part is the hardest to do. However, patience will win out. If you rush ahead and set the traps and the rat triggers one and is not caught; he will remember! Also, avoid using traps designed for mice; it will only annoy the rat and he will be smarter for it. The same goes for using rat traps to catch mice. The trap is too big and when sprung may miss the mouse. Using poison is another option. Anticoagulant poison is very popular. This poison causes the rat’s blood to thin. It will make him thirsty and when he drinks water, he will bleed internally. When using this option, be sure to leave a saucer of water near the poison. The poison normally comes in bars that can be broken up into pieces. Remember rodents hoard, so just because the poison is gone, does not mean they ate it. Put more until they stop taking it. The local hardware store should carry this product, but it is best to go to a farm supply store. They will have the best

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quality supply. Be careful with placement, so other animals do not eat this poison. The hardware store or farm supply store carry approved bait dispensers designed for rats or mice. Again, patience is rewarded. Before using poison bait, use crunchy peanut butter to let the rats get used to the bait station for a few days. Then add the poison bait with a little bit of peanut butter. Glue traps are also a viable option. It is important to use large rat sized traps. Put the glue trap along a known rat runway, or along a ledge or rafter used by the rodents. It is important to nail or fasten the glue trap in place. Place a bit of peanut butter in the middle of the trap as an attractant. Happy hunting! Dear Maintenance Men: I doing some long term preventive maintenance with my building’s individual 30–40 gallon water heaters. Each unit has a water heater and I’m not sure of the age or condition of each unit. How long do most heaters last and what are some signs of imminent failure? Bryan Dear Bryan: The chances of a number of heaters failing all at once are very slim. The cost of replacement can be spread a over period of time. The average life Maintenance — continued on page 22 J A N U A R Y

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Maintenance — continued from page 20 span of a typical 30 or 40-gallon waterheater is about 10 to 12 years, some may last much longer depending on use. A sign the end may be near is: banging noises coming from the heater, short hot water supply and long heater cycle times producing lukewarm water. At this point you should start pricing a new heater. However, if you find water pooling at the base of the heater… replace it immediately, it has failed!! Dear Maintenance Men: One of my maintenance chores I do is caulking and sealing shower/tub fixture flanges and shower walls. My problem is getting the caulking to dry before a resident uses the shower. Any Suggestions? David Dear David: A lot of people will say: “Just tell the resident not to use the shower till the BUFFALO.AD.Resized:Layout 1 work 3/1/12 caulking is dry”. Well it doesn’t

and by the time you are driving away from the building, your resident is already taking a shower and your fresh caulking is washing down the drain. Your caulk should cure at least 24 hours before use. Water based latex caulking is easy to use, but very susceptible to water until it is cured. Try using a silicone or polyurethane based caulking for doing tubs, showers, toilets, sinks or other wet locations. It tends to set quickly and will repel water during its cure time. Another solution we have found works well with very busy showers is to remove all the fixtures, including the showerhead & arm, valve handles and tub spout, before caulking. (A bit extreme, but effective) We then plug the showerhead and tub spout with a capped pipe. Then caulk the tub/ shower. We come back 24 hours later and reinstall all the fixtures. One more thought; if you have sliding shower doors for your tub, 5:37 1 track. If it is loose, checkPMthePage bottom

do not caulk until the track is removed, cleaned and dried. Reinstall the track with new adhesive caulk to hold it down and caulk the edges to keep the water out. Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371 Denise Arredondo at 714 778-0480. CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/ BuffaloMaintenance

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Benefits of Doing Criminal History Checks BY C. FINLEY BEVEN, CPM, CCAM, JD

his Probably Never Happened to You, but… The applicants for #3 “looked” good. They were brother-andsister. They both had good jobs, and their incomes suggested that they could afford the rent. They both had fairly good credit scores (above 650). In the past, we would have rented to them. That was then, this is now. Now we can also run Criminal Background Checks. We now run such

checks on all applicants. It is inexpensive, and it is essential. This pair proved the point, dramatically. “She” had no criminal history. “He” did, and as amazing as this may sound, he had (12 years ago) been charged with murder, and was ultimately convicted of voluntary manslaughter. Yes, that really got our attention. But…as the rental agents said… “He looked like such a nice guy”. Here is the reality: suppose you could run a criminal history check, but

did not, because the applicant “looked good”. Suppose, for example, you could run a criminal history check but did not, because you didn’t want to spend the money. Now suppose, for example, that you rent to a violent criminal, you allow him (or her) to move into your property next to truly “nice” people. And finally, suppose that he (or she) harms one of your other tenants, either physically or financially (by History Checks — continued on page 26

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History Checks — continued from page 24 stealing from them, etc.). We adjusted our standards to deal with this very valuable information. In the situation mentioned above, it was simple: there was no way we would ever rent to him. But there are lesser crimes, such as the kid who got “busted” for smoking marijuana back in college 15 years ago. Where we are now is that we simply will not rent to anyone who has been convicted of a crime involving

either physical or financial harm to a person or property. And, we will not rent to anyone with two or more misdemeanors (such as drunk driving), as this is a person who is both a lawbreaker, and someone with little regard for the safety of others. We want to rent to people who play by the rules. If you decide that such Criminal Background Checks are not worth the time, effort, or expense, I would recommend that you consult with your insurance agent. You might want to be

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sure that you would be covered if you inadvertently rented to someone with a criminal background, and such person committed some form of harm to one of your other tenants. Some people have commented that somehow it’s “not right” to discriminate against someone who has “served his or her time”. In my quest to look out for all of my tenants, I must disagree. The criminal record is just half of the equation. We specifically ask all of our applicants (on the application form) if they have a Criminal Record. In every instance so far, where there was such a record, the applicant lied, and said that they did not have a Criminal Record. To avoid arguing over “why” we turned them down, we have simply told them that they were denied because they lied to us. This new diligence in our tenant research seems well worth the time, the effort, and the small expense. We would not do it any other way. This article is the 181st in a series based on the lessons we have learned the hard way. The contents of these articles are merely opinions of the writer. They are not intended as specific legal advice and should not be relied upon for that purpose. Our practice is in constant refinement as we adjust the way we operate to an ever-changing market. C. Finley Beven has been involved in real estate, property maintenance and property management since 1975. He received his BA from USC and his JD from Southwestern University. He is a Certified Property Manager (CPM), Certified Community

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A Special Thank You Certified Housing Provider Education Program Instructors The Apartment Association of Orange County would like to recognize the instructors of our Certified Housing Provider Education Program for their loyalty and support of our association. We thank these industry professionals for their hard work and dedication, making it possible to offer this educational program to owners, managers, and members of the rental-housing industry.

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Frankie Alvarez Buffalo Maintenance Company

Naomi Bailey Naomi Bailey Performance Training

Todd A. Brisco Todd A. Brisco & Associates

Colin Calvert Fisher & Phillips LLP

Irina Cioban

Stephen C. Duringer, Esq. Duringer Law Group PLC

Dan Firestone Contemporary Information Corporation

Laura Lemansky Rent Path

Rich Lombardi CCIPS Institute

Tony Maggi MPMS, Inc.

Jim McClung American Environmental Specialists, Inc.

Polly Bowen Orange County Fire Authority (Not Pictured)

Nina Navarro Santa Ana Police Dept. (Not Pictured)

Orange County Housing Authority (Not Pictured)

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n o s i G t a r l a u d t u a r a g tes! n o C

We are proud to announce the graduates of the Fall 2015 Certified Housing Provider Education Program. These students worked exceptionally hard to complete this 11‐week college‐level course and we are proud to announce their success. Congratulations!

Graduates (listed in alphabetical order)

Vicky Baker Satellite Management

Lisa Doan TN Investments

Yurixy Jimenez Rondell Homes

Salvador Perez Tosoko, Inc.

Yvette Ball

Justa Doratt JD Property Mgmt

Gabriela Linares ACP Management

Shirlee Ramos A & M Properties

Alicia Garay The Cliffs Apartments

Jessica Martinez Tosoko, Inc.

David Rios A & M Properties

Judy Gomez C & A Management

Mario Martinez Tosoko, Inc.

Susana Solorzano Tosoko, Inc.

Joyce Hawkins A & M Properties

Guiselle Montero ACP Management

Matthew Thrash A & M Properties

Gabriela Herrera Somerset Villas

Suzette Nateras Windmill Apartments

Loreta Valeanu Pinewood Park Apartments

Toribio Hidalgo Huntington Sands

Noelle Ornelas Bradford Terrace

Jennifer Villasenor A & M Properties

Cornelia Benedict Windmill Apartments Christal Blanchard-Bell Rondell Homes Bianca Cerrillo Estancia Downey Apartments Hugh Chan John Cisneros Robin Denburg Tomlinson Mgmt

Looking to get educated on the rental-housing industry? Don’t miss your chance to learn!!

REGISTER TODAY! Enroll in the Fall 2016 Session of the Certified Housing Provider Education Program! Please visit our website at www.AAOC.com or call our offices at (714) 245-9500.

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2016 Rental Housing Forecast

4 is synonymous is with yearend, but also for projections and insight into the year to come. Recently, AAOC held its first annual Rental Housing Forecast and the sold out program was full of insight and ideas on how apartment owners and operators can succeed in 2016. But apartment owners weren’t the only ones to benefit from the discussion. A number of elected officials and their staffers were also in attendance to learn more about the rental housing market here in Orange County and across the State. Kicking off the event was Senator The first annual Economic Forecast Event was SOLD OUT! Thank you to Chase Commercial Term John Moorlach who provided a very Lending – Team Schweer and W.R. Gorman & Associates for sponsoring this AMAZING event! unique insight into the County that could impact the apartment busiBankruptcy (now old enough to drink, vote, it was revealed that none of his ness, specifically Prop 13 protection he joked), the local economy and some colleagues actually read the bill they were voting on. And some of the legis- and rent control. of the legislation facing apartment The panel consisted of industry lation that passed in 2015 was so bad owners. While he celebrated some of heavyweights (pictured on the cover the successes of 2015, perhaps his most that it’s obvious no one read it. This memorable remark of the day was when goes hand-in-hand with the panel’s concerns about potential legislation he pointed out that during a recent Rental Forecast — continued on page 32

Our special guest speaker, Senator John Moorlach, gave an in depth look at the state of our economy and taxes.

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Our outstanding panel of leading multi-family professionals, from left: AAOC President and Moderator, Nicholas Dunlap; Rick Julian of Advanced Real Estate Services; Jerome Fink of Bascom Group; and Daryl Carter of Avanath Capital, LLC. N E W S

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Rental Forecast — continued from page 30 from right): Daryl Carter, Chairman of the National Multi-housing Council and Chief Executive Officer of Avanath Capital Management, Jerry Fink, Managing Partner of Bascom Group and Rick Julian, President of Advanced Real Estate Services. AAOC President Nicholas Dunlap moderated a vibrant discussion between longtime industry experts that touched on interior improvements, rental trends, investAfter the event, our speakers and honored guests including: Dana Point City Councilmember Diane Harkey; ment returns, where to buy and where Orange County Register Real Estate Columnist, Jeff Collins; Assemblyman Matt Harper; and CRE Radio Host Howard Kline, networked with members and guests. to sell. When speaking of Orange County, the shared sentiment was that you may want to do so now and before rents, one grows concerned over the it’s great to be an owner, great to be a lack of workforce or affordable housing. the coming election. To help you with seller and tough to be a buyer. For those interested in taking advantage these options, W.R. Gorman & Current owners interested in improving their property’s value should of today’s low rates, Chase Commercial Associates is a great choice! Although the panel saw 2% to 5% Term Lending was the preferred option understand where their property is for transactions under 100 units, while rent growth more likely than the 5% + positioned within the sub-market and growth of recent years, 2016 looks to be Fannie and Freddie were seen as preintroduce improvements accordingly. a lot like 2015. Consider it your second But with unit upgrades and renovations ferred options on larger transactions. chance to do things right, or at least to Looking to improve your property or in the price range of $15k–$25k per portfolio? If you haven’t refinanced yet, do the things you didn’t do in 2015. unit in the hopes of achieving greater

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Investing vs. Paying Off Debt BY JASON SHERR

he debt dilemma The process for eliminating debt is anything but an easy-tosolve financial equation. Many people wonder if they should pay off their debt as quickly as possible or invest their money, letting debt payments run their course. The answer depends on whom you ask. Theories about balancing investing with debt vary widely. Some financial experts say freedom from debt is the most important goal. Others say it’s more about the math: Your money should go toward investing if your investments earn a higher rate of return than your debts cost you. Still others focus on the emotional aspect: how comfortable are you with a certain level of debt? Neither one nor the other Better yet, perhaps, is a balanced approach to wealth management. If you’re like most people, you’ll need to manage finances for both present and future needs. That means paying off some debt today while simultaneously investing with an eye on the future. Although your decisions should take into account your own needs and circumstances, consider the following guidelines for handling debt in light of investing goals: Save for a rainy day. Before paying down debt (beyond required payments) or settling on an investment strategy, make it your first priority to put funds aside for an emergency reserve. We recommend six months or more of 3 4

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living expenses; an absolute minimum is three months’ worth. These funds should be in traditional savings or very short-term, highly liquid, nonvolatile investments. Your future first. As a general rule, your long-term investment plan should take priority over applying extra amounts toward debt. Be careful as well not to let “lifestyle creep,” a tendency toward more expensive tastes and luxury consumption, impede your investment outlook. By contributing to a long-term investment plan as early as possible, you may set yourself up for a brighter future. If paying down debt is also a priority, you’ll want to examine your personal budget to decide how much to direct each month toward investing and how much toward debt repayment. Just remember, there are no magic numbers. In general, the best advice is to make sure your investment strategy fits your financial expectations for the future. Prioritize your debts. With an emergency fund in place and your investment strategy up and running, putting any extra money toward your debts is also a smart way to go. But how do you decide which debts to pay down first? One approach is to start with the smallest debts first to eliminate at least some of your debt burden and interest payments in a timely manner. It also makes sense to pay off high-interest debts like private student loans and credit card debt more quickly.

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Federal student loans and mortgages might be lower priorities, because their rates are often lower and their terms are longer. Vehicle loans might fall somewhere in the middle. Tax considerations might also come into play. It’s personal. As you divide and conquer debt, don’t forget to consider the emotional side of your strategy. If paying off a certain debt will help you feel more secure, you might want to go with your gut feeling. You’ll enjoy a growing sense of financial freedom as you stay on course and get your debt under control. As it shrinks over time, you may find you have more funds available for enjoying the present and focusing on the future. This article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, First Vice President-Investment Officer in Irvine. He can be reached at 949-862-1248 or Jason.Sherr@wfadvisors.com. Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANKGUARANTEED/MAY LOSE VALUE. Wells Fargo Advisors, LLC, Member SIPC, is a registered brokerdealer and a separate non-bank affiliate of Wells Fargo & Company. ©2014 Wells Fargo Advisors, LLC. All rights reserved. 0814-00651 [93592-v1] 08/14

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Pulse on the

A Quarterly Review of Key Financial Data for

3rd Quarter 2015 Update Apartment Data

Orange County

USA

3rd Qtr 2013

3rd Qtr 2014

3rd Qtr 2015

3rd Qtr 2013

3rd Qtr 2014

3rd Qtr 2015

3,764

3,927

3,827

$313 million

$154 million

$186 million

$20.3 billion

$30.8 billion

$34.3 billion

• Actual Average Cap Rate

5.44

4.83

4.62

6.60

6.29

5.93

• Average Gross Rent Multiplier

12.12

14.33

13.08

10.62

11.93

12.52

• Price per Square Foot

$198

$168

$226

$96.69

$116

$132

$181,867

$139,567

$198,902

$91,580

$109,852

$128,852

1 Bed/ 1 Bath

$1,475

$1,527

$1,637

$1,130

$1,219

$1,342

2 Bed/ 1 Bath

$1,547

$1,598

$1,688

$1,115

$1,190

$1,304

2 Bed/ 2 Bath

$1,952

$2,015

$2,113

$1,420

$1,517

$1,655

94.9%

95.6%

94.9%

94.3%

94.8%

94.9%

Total Apartment Sales Transactions Total Sales Volume

• Price Per Unit

Average Asking Rent

Average Occupancy Rate

Total Notices of Default Recorded Apartment Building Permits Issued (by total # of units, not buildings)

1,651

1,134

2–4 Units

213

230

292

7,700

8,900

5+ Units

3,726

3,013

5,171

85,400

98,200

103,500

Data Source Qualifications

Source: Co-Star www.costar.com 5 unit + properties

Source: RealFacts www.realfacts.com 100 unit + properties

Source: RealFacts www.realfacts.com 100 unit + properties Source: Data Quick www.dataquick.com All properties (including singleunit residential) Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

0.6%

1.7%

0.7%

1.2%

1.7%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

8.7%

7.4%

5.6%

7.2%

5.9%

5.1%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, Riverside, San Bernardino and Ventura Counties. ** For unemployment rate, “Orange County” includes the Los Angeles–Long Beach–Santa Ana, CA Metropolitan Statistical Area. 3 6

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Marketplace

r the Apartment Investor

Apartments in 2016…Context and Implications BY N IC K LI E BE R MAN

ith yet another strong year for the rental housing industry now in the books, AAOC members are focusing on the financial outlook for apartments in 2016. Let’s start with the obvious elephant in the room question, which goes something like this: Considering that there’s been a big run up in OC apartment prices and a sizeable decline in cap rates since the end of the 2008–2009 recession, is this powerful market about to run low on petrol? Using the post-recession time frame for context, let’s review the numbers… According to CoStar data, in third quarter 2009 the average price per unit in OC was $138K, versus $198K in Q3 2015, a 43% price increase over six years; in the same period, the average OC apartment sale cap rate has fallen from 6.93 in Q3 2009 to 4.62 in Q3 2015 (the adjacent Pulse on The Marketplace chart shows third quarter data from 2013 to 2015 only). To quantify what that cap rate differential really means to apartment valuations, $1 million in NOI at a 6.93 cap (the Q3 2009 cap rate) = $14.43 million in value, but at a 4.72 cap (the Q3 2015 cap rate) the same $1 million NOI now sells for $21.64 million! And, while the cap rate for OC apartments has dropped 218 basis points in six years, it is noteworthy that the benchmark ten year treasury yield over the same period has dropped

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only 125 basis points, from 3.31% in Q3 2009 to 2.06% in Q3 2015. So caps rates have fallen faster than interest rates. Thus, from multiple perspectives, it’s fair to say that investors are certainly digging deep these days to acquire Orange County multifamily assets. But, does this six year valuation expansion in multifamily necessarily suggest that we may be about to undergo a trend reversal, or, heaven forbid, a “bubble” subject to a sudden decline in prices? We all read the tea leaves in our own way, but, my own view is that neither of the two aforementioned outcomes are at all likely in 2016 or at any time in the foreseeable future. Let’s recall here the old maxim, which is still true and always will be true for real estate: Location, location, location. Is there any market in the US with a better combination of important rental housing considerations than Orange County? Consider our: (1) sturdy and sophistical government and business infrastructure in place (2) vibrant local economy (3) diversification within that local economy (4) affluence within the local population (5) low unemployment in the region (6) extensive cultural, educational and recreational opportunities within the region and (7) phenomenal weather; these factors feed consistent, long term rental housing demand in the area and buttress our rental housing marketplace. Not to mention that we sit smack in the middle of two other dynamic

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economies in Los Angeles and San Diego counties and have miles of oceanfront. Triple A locations like Orange County are simply less vulnerable to demand reversal or bubble phenomena. Futhermore, one very important distinction between today’s sound real estate market versus the heady markets of the mid-2000’s that ultimately collapsed and ushered in the the great recession, there’s been a huge amount of deleveraging. Banks have (painfully) eliminated millions of “stated income” loans from their books — leaving us with a much healthier debt position within the overall economy. As to the supply of new units, has Orange County and nationwide apartment construction picked up? Sure has, and that’s a good thing. (It was almost non-existent between 2007 and 2011). But are new units coming onstream about to swamp inventory? Highly unlikely. RealFacts says that occupancy in OC in Q3 2015 was 94.9%. Yes, that’s down from 95.6 in Q3 2014, but still a very palatable number considering that Realfacts also reports that overall rents climbed 5.8% in Orange County in the past year. OC is such a desirable location that anything other than an avalanche of new apartment supply would be relatively quickly absorbed without significant market disruption. Potential snafus: (1) Drought becoming so severe as to materially change the environment (2) sharp declines in the US economy (3) much Pulse — continued on page 42 J A N U A R Y

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Is It Mold or Mildew? BY JAMES F. MCCLUNG, JR.

roperty owners and management companies know how hard it is to find and keep good tenants. If a tenant complains about suspected mold, it’s important to take it seriously. Having vendors in place, (mold consultants and remediation contractors), allows a property owner or management company to react quickly to a mold complaint. A quick reaction keeps the tenant satisfied and is essential in minimizing risks for potential liability concerns. Owners, property manage-

ment, and builders are being sued in record numbers over issues of mold. There are many avenues for managing microbial issues on a low-key and cost-effective basis that can provide solutions and reduce the potential for liability. This industry has a lot of hype. What is the right course of action? What you don’t know can cost you money! The California Department of Health Services describes mold as

“…simple, microscopic organisms found virtually everywhere, indoors and outdoors.” Therefore, there is no such thing as a residence being free of mold spores, as they are found indoors and outdoors. Mold spores can also be found in dairy products, beer, bread yeast and in many medicines, i.e., penicillin. In Southern California, we are used to associating allergies with the spring and fall Santa Ana wind conditions. The winds cause mold spores from grass, trees, shrubs, etc.,

Owning an apartment building may be the single biggest investment one makes in a lifetime. It is important that apartment owners and property managers have the best legal representation available to address any legal dispute or issue that might affect the value of that investment. Wesierski & Zurek is a full service law firm that can provide legal representation and advice to apartment owners and property managers on any type of issue or dispute with tenants, applicants, guests or governmental agencies concerning their property. Our services include communication as necessary with tenants, serving notice to gain compliance with the rental agreement and house rules and prosecuting unlawful detainer actions. Our firm also provides service in defending claims and lawsuits pursued by tenants, applicants or governmental agencies. These include habitability issues, Fair Housing or American with Disability complaints, or premises liability claims where money damages are being sought. Our firm will conduct personal meetings with you to discuss potential claims or lawsuits and develop a personal litigation pan to address the issue while still being mindful of litigation costs. Our attorneys will aggressively pursue the agreed litigation plan and work to bring any claim or dispute to a resolution as quickly, efficiently and inexpensively as possible. Our goal and objective is to successfully resolve and close disputes for the benefit and to the satisfaction to you, the client. Please call Wesierski & Zurek next time you face a problem concerning your property and its management. www.wzllp.com

tcarney@wzllp.com

tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

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to become airborne along with other pollutants such as dust. For individuals who are susceptible to allergies, this is a ripe environment for varying types of reactions. Mold has been around for a very long time; early references can be found in the Bible. Many wonder why mold has become more publicized than ever before. In recent years, testing methods have become more sophisticated, diagnostic capabilities have improved, and the general public has more access to information. Changes in building materials utilized since the 1970â&#x20AC;&#x2122;s are more susceptible to mold growth. An example is the former use of lath and plaster walls compared to the current, less expensive use of drywall. Drywall contains a paper backing and lath and plaster does not. Whenever sufficient moisture is present, the paper backing on drywall may promote the growth of mold. Many potential moisture intrusion sources exist in single and multi-family residences such as bathrooms (sinks, tub, shower enclosures, toilets), kitchens (sinks, dishwashers, icemakers), laundry rooms, and various types of plumbing throughout the structure. There are outside sources that can also affect the interior including, sprinklers (over watering), poor drainage, plugged exterior ground drains, and flowerbeds raised above concrete slab. Of course roof leaks can also impact the structure. Mold cannot grow without a moisture intrusion source (i.e., a water leak) and a porous material, (i.e., drywall, carpeting, wood). Mold will usually be embedded in the affected material and cannot be easily wiped off. To remediate mold, it may be necessary to cut out and conduct remediation activities in the affected area(s). During cold weather, doors and windows tend to be kept closed and a lack of ventilation can become an issue leading to mildew that can often be mistaken for mold. This winter, there has been an increase in tenant com-

Is the World Moving Too Fast For You? It may have come to your attention that we are in the throes of a second dot-com frenzy. New dot-com companies are springing up all over and their value is in the billions within a couple of years. So what does that have to do with you? PHD Insurance Brokers, Inc. will be celebrating its 50th Anniversary on April 1, 2016. During those 50 years, we have been here for our clients and have provided a steady home for their insurance needs. So what does that mean for you? The merger and acquisition industry is growing and moving at a fast pace. PHD gets calls on nearly a weekly basis of some venture capitalist who wants to buy our agency or of a larger agency who wants to buy us out to grow their business. But where does that leave you? Your business is a pawn to be traded or sold to an acquirer. Then the personal service slips and you become another number in a big agency or venture capitalist firm. The objective of both is to grow and sell to the next bigger guy. So how does that work out for you when you become just a number in the process? We recently had a call from an AAOC member who went through this experience. His personal service went away. His familiar Customer Service Representative changed to someone who was charged with doing a stack of files each and every day. When this happens, the CSR gets through the stack, or risks losing their job. I ask you, how much time do you think that CSR is going to spend on your insurance account? If they want their job, it wonâ&#x20AC;&#x2122;t be long. At PHD we want your business. We want you to have reliable service and we want you to be able to contact us and feel comfortable knowing your account is being reviewed every year for adequate limits and coverage. We invite you to call us at (800) 640-4743 or (714) 534-6310 and let us advise you on your account. You may find us an appealing alternative to the fast moving world we currently find ourselves in. Thank you, Lee Hendrie, President/CEO Author, Speaker, Consumer Advocate

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338

Mold or Mildew â&#x20AC;&#x201D; continued on page 40

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Mold or Mildew — continued from page 39 plains regarding mold growth in bathrooms, bedrooms, and around windows. The most common complaint is mold growth on bathroom ceilings, walls and grout in the shower. We have all seen how fast a bathroom mirror will fog up from the steam (humidity) of a hot shower. The longer the shower, the more steam (humidity) is produced which will condense on cool surfaces (mirror, ceiling, windows and walls). Without adequate ventilation the humidity will remain on the various surfaces and not adequately dry. This may form a surface fungal growth, which is usually mildew. In addition, without adequate ventilation the humidity will escape into adjoining rooms once the bathroom door has been opened. Again, the humidity will condense on cooler surfaces such as the interior of outside walls and windows. This condition is more prevalent in rooms located on the north sides of

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buildings where direct sunlight does not have an opportunity to warm the interior of an exterior wall or window. A fuzzy type of fungal growth, caused by humidity condensation and lack of ventilation, can also form where there is dust on walls behind dressers, dirt and grime in the corners of windows and window casings. In closets, this fuzzy type of mold may be found on shoes, clothes, etc. Numerous studies have shown the relationship of elevated humidity levels, cool surfaces, and the effects of mildew growth. Is it mold or mildew? Is your tenant’s complaint real or is it a housekeeping issue? Many times after investigating affected areas, we have found some of the following conditions: • No water leak; • Elevated humidity levels were due to inadequate ventilation in bathrooms; • Limited usage of heating system

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to reduce humidity and to warm wall surfaces; • Inadequate housekeeping in showers, around windows, etc.; • Dirt & grime on metal window casings and the window track; • Dirt & grime along a wall causing furniture / bedding limited air circulation. An easy way to tell if the microbial growth is on the surface vs. embedded in the substrate is to gently rub the surface with tissue. If the growth is easily wiped off, usually it will be a type of mildew. A general cleaning of all surfaces utilizing wet-wiping with an anti-microbial solution can remove excess dust and residual microbial spores. Once the cleaning has been completed, it will be necessary to find a solution to the elevated humidity levels to prevent a return of the microbial Mold or Mildew — continued on page 42

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Mold or Mildew — continued from page 40 growth. As an example, humidity levels can be reduced in bathrooms through either opening the window or installing a higher efficiency exhaust fan. For bedrooms, it may be necessary to utilize a portable dehumidifier during the winter months. Through increased housekeeping of walls, windows, closets, furniture, and bathrooms, most microbial growth can be prevented. The key can be as simple as air movement, keeping surfaces clean, and reducing humidity. As mentioned above, mold will usually be embedded in the substrate and will need to be cut out to remove it. Mildew is usually a surface growth and many times can be removed through scrubbing the surface. Regardless of the microbial growth, it is highly recommended that maintenance personnel, on-site management, or property owners respond promptly to tenant concerns. This includes all

reports of mold, mildew, moisture intrusion, overflows, non-working heating and air conditioning systems, bathroom exhaust fans, bathroom ventilation windows, kitchen fans, kitchen vent systems, and laundry room exhausts. Each complaint should be investigated and documented including any appropriate responses for repairs and/or remediation activities. Many times the tenant’s complaints can be easily solved without the need of an outside vendor. However, there will be times when an expert may be needed. Remember — what you don’t know can cost you money!

Pulse — continued from page 37 steeper interest rates (4) terrorism. Obviously, there are risks in every investment. That said, relative to other locations or other asset classes, my take is that the OC apartment market is as well insulated as it gets, and existing market factors imply that 2016 will be another fulfilling year for OC multifamily investors.

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Growing Stronger Together EMBARK ON A JOURNEY As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members! • Legislative Advocacy — Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

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What you will find in your Dues Renewal this year:

Our Strength Is In Our Numbers! Notify us when you have increased your unit count and get 100% credit back! *Receive 100% credit ($3.00) for each new unit added! Credit can be used on ANY AAOC service or product, excluding Dues. Credit non-transferrable.

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AFFORDABLE AWNINGS COMPANY of CALIFORNIA, Inc. www.affordableawningsco.com - affordableawnings@sbcglobal.net

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More Benefits for NAA Affiliates!

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Résumé Searches for qualified candidates

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Designed to maximize profit and mitigatie risk, NAA CLICK & LEASE provides the support and stability for leasing success.

Customized Company Forms regularly reviewed by attorneys

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Online application, e-signature & storage to support electronic leasing process

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Purchasing power of 68,000 NAA members buying as one

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

#1 REAL ESTATE TEAM IN ORANGE COUNTY - NEARLY $3 BILLION SOLD! ORANGE COUNTY APARTMENT EXPERT

ga rd en g rove 9 u nits $1, 595,000 Sharp property in good rental area. Recent upgrades. 2 bedroom & 1 bedroom units.

I’ll sell your apartments faster and for top dollar guaranteed. Our aggressive marketing results in many of our listings receiving multiple offers. Call me when you are ready to sell.

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*Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/14.

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A Special Welcome to Our Newest Members! Coastal Estates Property Management Gentalen Revocable Trust Hamada Investment, LLC Le Properties Leong Properties MacLeod Properties Placentia Properties Promenade Terrace â&#x20AC;&#x201D; Bridge Property Management Roesner & Grandy Properties Roth Family Smith Properties Westridge Commercial, Inc

Run Credit Checks via the Internet 24/7 and save up to $5.50 per applicant! Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

A P A R T M E N T

New PSC Members ALN Data 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 Contact: Laura Reese-Williams (972) 931-2553

Milgard Windows & Doors 26879 Diaz Road Temecula, CA 92590 Contact: Mike Mills (951) 536-0275

BIOSWEEP of North Orange County 2544 W. Winston Road #L-3 Anaheim, CA 92804 Contact: Rick Hatlelid (949) 445-4706

Water Heaters Only Inc. 970 E. Main Street #200 Grass Valley, CA 95945 Contact: Yana Carpenter (800) 833-4570

EmpireWorks 1682 Langley Ave. Irvine, CA 92614 Contact: Aaron Bovberg (888) 278-8200

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

H.H.H. Commercial General P.O. Box 2251 Pico Rivera, CA 90662 Contact: David Hallam (562) 402-5440

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Real-Time Rent Information, for the First Time Ever. Staying competitive means understanding exactly who your competitors are, and the rents they’re charging right now. Not six months ago. Not last week. But the rents they’re charging today. Smart, swift, and profitable choices depend on having all the right information, right away. With CoStar Market Analytics, our clients have real-time data at their fingertips, which they can put into context and act on with confidence. Here’s How At CoStar, researching every aspect of the multifamily market, and reporting back in real-time, is at the center of what we do. We have over 1,600 professional researchers, collecting data by phone, car and plane. Add to that the thousands of direct feeds to our apartment rental sites, and our specialists who secret shop on a professional level, and you have the industry’s most comprehensive multifamily database. CoStar Market Analytics provides information and insights on over 470,000 multifamily properties across 368 markets. We make 75,000 property updates daily and six million rent observations per month. From the macro to the micro level, we provide sale and rent comps, new construction pipelines, market trends and forecasting, as well as narratives down to the neighborhood level. This constantly updated cycle and flow of information is critical to owners, investors and brokers when making decisions—and advising others. CoStar Market Analytics is for multifamily professionals who need to know what their competitors are asking, and what they’re actually getting. We understand that you need to set your rents based on the effective rents of your competitors, factoring in all concessions and rent specials. Only CoStar can give you this information in real-time.

Using CoStar Market Analytics, you can create your custom competitive set of properties and track their vacancy rates and rents. The CoStar Rent Survey and Underwriting Report gives you hours of due diligence in seconds, detailing your competitors by floor and by unit, and providing you with relevant construction plans that might affect your community. Instead of calling around under the guise of a renter (and getting inaccurate information anyway), you can rely on CoStar Market Analytics to set your rents with confidence.

CoStar Market Analytics Plus Apartments.com: The Most Insight and Exposure Our multifamily database is fueled by our apartment network, which includes Apartments.com, the most up-to-date, interactive, and visited site in the industry, offering listers the best exposure to the most visitors — more than any other apartment rental site. We offer renters looking for their next home the most extensive, easy-to-use, real-time database of properties around the country. Not to mention interactive 3D and HD media tools to view properties first-hand; renter reviews to help inform and speed decisions; and easy access to over 500,000 communities with availability at any given time. We offer users 100% relevance, which sends the right prospects, right to our advertisers’ doors. We use the information generated by Apartments.com and its network to fuel our database on a daily basis. Just as our analytics data is continually updated, we also provide insight gained by the information we capture through listings, imagery, rents and content featured and placed on the sites. The Apartments.com family of sites includes Apartment Finder, ApartmentHomeLiving, realtor.com, Move.com and Doorstep.com.

Learn More The multifamily industry is changing and evolving at an incredible pace. Only CoStar has the scale, resources and commitment needed to help our clients take advantage of this exploding market. We’ve invested $1 billion in multifamily; we own the most visited apartment rental site available. And we collect data feeds from owners and property managers every day to provide to-the-minute, accurate rents and availabilities.To learn more about how CoStar Market Analytics is making real-time a reality, visit CoStarMarketAnalytics.com. Erik Koentje Senior Sales Executive — Orange County CoStar Group | 949 922 8306 EKoentje@costar.com 4 8

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Shannon Kelly Regional Sales Manager — Orange County Apartments.com + Apartment Finder | 951.660.0609 skelly@apartmentfinder.com N E W S

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Spicer Mechanical

Accounting Services

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Biosweep of North Orange County

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Apartment Market Research Data

Coast Plumbing, Heating & Air

ALN Data

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Air Conditioning & Heating

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

#1 nationwide provider of information and advertising services.

Advertising firm specializing in Websites, Search & Social Media Marketing.

KIVA Kitchen & Bath

Axiometrics, Inc.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Major appliances for apartments.

Apartment Rental Publications & Services Apartment SEO

Apartment data and market research

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

SatisFacts c/o Internet Brands

Antimicrobial Services

Law Office of Steven F. Schroeder

Pierce-Eislen

L and D Appliance Corp.

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Product & Service Council

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

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R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

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Product & Service Council

Appliances Sales, Service & Leasing

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ACE Commercial Laundry Equipment, Inc.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

For Rent Media Solutions

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

American Appliance Rentals

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Move

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Appliance rentals and purchase solutions for properties and residents.

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

See the Advertisers Index on Page 72 for the location of our ad.

Appliance World

Orco Apartment Supply, Inc.

Shahe Kechejian 10526 Garden Grove Blvd. Garden Grove, CA 92843 (714) 530-9551

Online apartment guide.

Orange County Register

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Zillow Rental Network

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Home Depot

Appraisal

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Lee Walker Appraisals

Helping professionals like you consolidate suppliers with world class service.

Industrial Laundry Repair

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

H.H.H. Commercial General

Major appliances for apartments.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

See the Advertisers Index on Page 72 for the location of our ad.

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Machine sales; Coin Operated Washer & Dryer Repairs.

Real estate brokerage and property management.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Apartment/Student Housing

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Product & Service Council

Fully Insured & Bonded www.candcpavingcompany.net

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Your Growth Opportunity!

EARN YOUR CAM ONLINE.

Earn your Certified Apartment Manager (CAM) designation online and increase your communityâ&#x20AC;&#x2122;s Net Operating Income. NAAEI developed the CAM Online course to provide affordable, convenient, self-paced training. Whether you are a new or experienced apartment manager, you can improve your: Financial Management Skills Ability to Report Financial Performance Management of Your Onsite Team

CAM MODULES:

Property Maintenance for Managers Risk Management

Management of Residential Issues

Financial Management

Legal Responsibilities

Research Analysis & Evaluation

Human Resource Management

6 FranklinCovey

Fair Housing

Online Courses

As an added bonus, CAM Online gives you access to 57 additional FranklinCovey online courses to enhance your management skills.

Marketing

* $815 for Members Modules can be purchased individually for only $205 each and the Research, Analysis and Evaluation Module can be purchased for just $50.

PRESENTED BY:

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Law Office of Steven F. Schroeder

Product & Service Council

Boiler Systems

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

continued from page 50

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Debinaire Company

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Attorneys Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Wesierski & Zurek, LLP

Todd A. Brisco & Associates

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Awnings

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

The Awning Company

Law Offices of Sam Chandra, APC

See the Advertisers Index on Page 72 for the location of our ad.

Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Ruzick & Wallace, LLP

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Spicer Mechanical

Bath Renovations

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Water Heater Man, Inc.

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Buffalo Maintenance, Inc.

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Business litigation, real estate law landlord/tenant and healthcare issues.

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Water Heater/boiler service and installation.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Buying Group Professional Apartment Services

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

NU-SHINE Construction Svcs. Inc

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Cabinets

Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Brent Collins Construction

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Product & Service Council — continued on page 54

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

(949) 552-7831 5 2

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Mold… Are you ready for the rainy season? Do you have a remediation plan in place? Are your tenants educated on the risks? Don’t be left unprotected! The AAOC’s Mold Operations and Maintenance Plan Manual is an apartment owner’s guide to mold. Designed to address potential problems that you may face regarding possible mold contamination on your property, this important manual will help you with the following: n Mold prevention and management n Mold investigation and evaluation n Categories of risk and recommended actions n Remediation procedures n Mold prevention and control agreement for rental leases

The Mold Operations and Maintenance Plan Manual is individually licensed and available to AAOC members for only $45 plus tax, postage and handling. Simply complete the order form and fax to the AAOC at (714) 245-9505. If you have any questions, please call the AAOC Offices at (714) 245-9500. Mold Operations and Maintenance Plan Order Form Name_______________________________________________________________________ Membership #_____________________ Address______________________________________________________________________________________________________ City ________________________________________________________________________ State_________ Zip________________ Daytime phone___________________________

Fax_________________________

Email_________________________________

AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 www.aaoc.com

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Premier Roofing & Building Co Inc.

Product & Service Council Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Custom & standard cabinets for all areas. No job too small!

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Salvador Munguia Painting Co.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Camera Systems

Stair Nosing, LLC

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

A P A R T M E N T

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

WASH Multi Family Laundry Systems

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

See the Advertisers Index on Page 72 for the location of our ad.

Cleaning Service

Buffalo Maintenance, Inc.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

We are a full service company specializing in interior renovations and unit turns.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

National Service Company

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Brent Collins Construction

Industrial Laundry Repair

L and D Appliance Corp.

Stainless steel stairnosings for any flooring material or step.

Carpentry

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Machine sales; Coin Operated Washer & Dryer Repairs.

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Multicom, Inc.

Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

Excalibur Laundries

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Coinmach

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

South Coast Construction & Repair

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Helping professionals like you consolidate suppliers with world class service.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

All Valley Washer Service Inc.

Shahe Kechejian 10526 Garden Grove Blvd. Garden Grove, CA 92843 (714) 530-9551

Home Depot

R3 Construction, Inc.

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Appliance World

Carpet Sales & Service

Lowe’s — Irvine

5 4

Coin-Operated Laundry Equipment

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

continued from page 52

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment.See the Advertisers Index on Page 72 for the location of our ad.

We are a full service company specializing in interior renovations and unit turns.

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H.H.H. Commercial General

Collections

Concrete Maintenance & Repair

Todd A. Brisco & Associates

Ben’s Asphalt & Maintenance Co., Inc.

Business litigation, real estate law landlord/tenant and healthcare issues.

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

DirecSupply, Inc.

M & M Contracting, Inc.

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Fast Eviction Service

Product & Service Council — continued on page 56

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

DIGITAL LAUNDRY SOLUTIONS INDUSTRY LEADING TECHNOLOGY & CUSTOMER SERVICE

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Coinmach is now

Commercial Gas Grills AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

While this is a significant milestone in our company’s

Commercial Patio Heaters

history, in effect nothing has changed except our name.

AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

You will continue to receive uninterrupted service at the same great level you deserve. With over one million

machines in service, we’re the leading provider of commer-

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

cial and in-unit laundry solutions to the multi-family, student housing, and university industries. Our customers know

Communications

that better laundry solutions equal improved resident

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

experience. And that’s not only good for business - it just makes life easy.

Text messaging services to help communicate with your customers.

TouchPoint

Simplify your laundry solutions today!

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

A P A R T M E N T

Chris Wilson 800-954-9000 x54330 chrisw@cscsw.com cscsw.com

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Product & Service Council

NPG — Nelson Paving

Surface Restoration

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Bathtub & Tile Refinishing.

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

continued from page 55

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Construction Argos Independent Contractor Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Pavescapes

Turnaround Solutions, LLC

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

We are a full service company specializing in interior renovations and unit turns.

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Premier Roofing & Building Co Inc.

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com – www.bishopinc.net

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Consulting

Brent Collins Construction

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Investment Capital Real Estate

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com Design Build Contractor specializing in exterior restoration and fencing.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Tax and Financial Group

McCarthy Roofing

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Business Succession, Estate and Tax Strategy and Investment Planning.

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks

Countertops  Buffalo Maintenance, Inc.

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

California Bath Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Complete kitchen and bath restoration and refinishing company.

McCormack Roofing Weatherproofing & Construction

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

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A P A R T M E N T

Liquid Amber Designs

Kwikset manufactures and markets a complete line of door locks and hardware.

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

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Kwikset

21st Century Doors & Windows

Lowe’s — Irvine

Door Locks & Hardware

Doors & Windows

Laminate, quartz & granite available. No job too small.

N E W S

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Premier Roofing & Building Co Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

EmpireWorks

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Buffalo Maintenance, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing

Brooker Associates

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Deck Coatings, Magnesite Repairs, Waterproofing

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

General Contractor Specializing in Multi-Family Remodel.

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net

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Lowe’s — Irvine

Discount Drain & Plumbing Repair

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

See the Advertisers Index on Page 72 for the location of our ad.

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Republic Windows & Doors

Complete plumbing & drain services since 1992. You can rely on us.

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Draperies/Blinds/Window Coverings

California Rooter & Plumbing

Apex Window Décor

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Bishop Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Drain Cleaning

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Commercial Fire Protection

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

See the Advertisers Index on Page 72 for the location of our ad.

Electrical

Service 1st

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Platinum Plumbing Services, Co.

Reliable Rooter & Plumbing

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

R&B Wholesale Distributors, Inc.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Premier Roofing & Building Co Inc.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Orco Apartment Supply, Inc.

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com Fire Life Safety.

KD Electric

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Flooring and window coverings.

Product & Service Council — continued on page 58

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

A P A R T M E N T

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Product & Service Council

Elevator Services

Environmental Services

continued from page 57

Performance Elevator Contractors, Inc.

American Environmental Specialists, Inc.

Providing exceptional service for competitive prices.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Israel Marin 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 israelm@performanceelevator.com www.performanceelevator.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Environmental Consulting & Training

Biosweep of North Orange County

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

R&B Wholesale Distributors, Inc.

American Environmental Specialists, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Electric Vehicle Products American Appliance Rentals

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

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A P A R T M E N T

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Dick Wardlow Insurance Brokers

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

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Evictions

Restore 247

Financial Planning

Eric Caamano 2331 E. Foothill Blvd. Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Brennan Law Group

ACI Commercial Insurance Broker, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial & Personal Lines. Insurance advisor of financial planning services.

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Duringer Law Group, PLC

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Axiometrics, Inc.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Fast Eviction Service

Diversified Investment Strategies

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

National Center for Audio & Video Forensics Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Biosweep of North Orange County

Fencing & Gates Brooker Associates

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Stair Nosing, LLC

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Flooring

Buffalo Maintenance, Inc.

Fire & Flood Restoration

Wesierski & Zurek, LLP

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

See the Advertisers Index on Page 72 for the location of our ad.

Security video enhancements to aid in evictions and insurance claims.

Commercial Fire Protection

Fire Life Safety.

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Fire Extinguishers

Interstate Restoration

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Stainless steel stairnosings for any flooring material or step.

Garage Doors

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Republic Garage Doors

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

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Product & Service Council

Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

continued from page 59

General Contractor Argos Independent Contractor

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Western Multi-Family Renovation

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

R&B Wholesale Distributors, Inc.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

• 5+ units

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com A P A R T M E N T

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Brent Collins Construction

“Depend on us”

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Coast Plumbing, Heating & Air

Ferguson Enterprises

Handyman

NPG — Nelson Paving

Heating & Air Conditioning

Delta Mechanical

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

See the Advertisers Index on Page 72 for the location of our ad.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Stair Nosing, LLC

Stainless steel stairnosings for any flooring material or step.

R3 Construction, Inc.

General Contractor Specializing in Multi-Family Remodel

Hardwood Floor Refinishing

License #0462338

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Service 1st

PHD Insurance Brokers, Inc.

SatisFacts c/o Internet Brands

Flat rate prices for all apartments. Certified Boiler Specialist.

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance ACI Commercial Insurance Broker, Inc.

Rey Insurance Services, Inc.

Kitchen Renovations Buffalo Maintenance, Inc.

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Business Succession, Estate and Tax Strategy and Investment Planning.

Brian Berg Insurance Services, Inc.

TWFG Insurance

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Internet Services

We are the leading screening and risk management provider for the multifamily industry.

Davis & Madden Insurance Agency, Inc.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Apartment insurance, auto & home packages — several companies to choose from.

Move

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Online apartment guide

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

#1 nationwide provider of information and advertising services.

Dick Wardlow Insurance Brokers

California Bath Restoration

South Coast Construction & Repair

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

apartments.com/LA Times

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

See the Advertisers Index on Page 72 for the location of our ad.

Complete kitchen and bath restoration and refinishing company.

Apartment SEO

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

CoreLogic

Zillow Rental Network

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Tax and Financial Group

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Product & Service Council — continued on page 62

Farmer’s Insurance — Theresa Simes Agency

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 72 for the location of our ad.

Hayward Tilton & Rolapp Insurance Assoc.

RASH YAMBO DECKING & STAIRS

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Over 25 Years Experience

Commercial, Personal & Health Insurance.

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts

Nelson & Associates, LLC

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

A P A R T M E N T

Fully Insured • Lic.# 804656

Free Estimates

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800-677-6168

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Citizens Business Bank

Product & Service Council

Lowe’s — Irvine

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

continued from page 61

Landscapes/Hardscapes H.H.H. Commercial General

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Business Banking, Apartment Loans/Commercial Loans.

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Credit Union of Southern California

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Pavescapes

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions

Bona Fide Mortgage

See the Advertisers Index on Page 72 for the location of our ad.

Chase Commercial Term Lending

Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Commercial Lending

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Seacoast Commerce Bank

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products

Industry specific banking services for Property Management Companies.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Walker & Dunlop

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Specialized lending programs for multifamily properties.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Lighting DirecSupply, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending

Luther Burbank Savings

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Wells Fargo Multifamily Capital

Nick Lieberman 1 Candlebush Irvine, CA 92630 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Orco Apartment Supply, Inc.

Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Buffalo Maintenance, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Ferguson Enterprises

See the Advertisers Index on Page 72 for the location of our ad.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Fire Life Safety.

Enovative Group

Roberts Management & Investments

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588 6 2

Fax (562) 430-0693

A P A R T M E N T

Mailboxes

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org

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Manufacturer of Demand Controls For Domestic Hot Water Systems.

Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Machine sales; Coin Operated Washer & Dryer Repairs.

www.rayrobertsrealty.com n

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Premier Roofing & Building Co Inc.

Interstate Restoration

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Ornamental Iron

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Brent Collins Construction

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

South Coast Real Estate & Property Management

Natural Gas Consulting

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Mold Remediation

See the Advertisers Index on Page 72 for the location of our ad.

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Notary Services

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Natural Gas Consulting, LLC

Real estate brokerage and property management.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

TWFG Insurance

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Outdoor Furniture & Refinishing

Texacraft Furniture

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Largest multi-family suppliers of contract furniture in the country.

Odor Removal Biosweep of North Orange County

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Product & Service Council

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

— continued on page 64

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Product & Service Council

Patrol Services

Plumbing, Contractors & Supplies

continued from page 63

California Safety Agency

California Rooter & Plumbing

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Paint Sales & Service

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Village Patrol, Inc.

Coast Plumbing, Heating & Air

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

EmpireWorks

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Pest Control

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Access Exterminator Service, Inc.

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Dewey Pest Contol

DirecSupply, Inc.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Greentech Heat Solutions

Discount Drain & Plumbing Repair

Turnaround Solutions, LLC

Heat treatment equipment & training for bedbugs.

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co.

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Lloyd Pest Control

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Western Exterminator

Ferguson Enterprises

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Residential and commercial pest control and termite control since 1921.

Orco Apartment Supply, Inc.

www.dedicatedtransportationservices.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Fully Insured

Lic. # A-715010

PAVEWAY

Reliable Rooter & Plumbing

ASPHALT PAVING

CONCRETE & SLURRY SEAL Call For Free No Obligation Quote

(949) 851-1865

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Your Complete Solution For

Owner Operated

R&B Wholesale Distributors, Inc.

More Than 20 Years Experience

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Fax: (949) 851-1863 • Email: pavewaycorp@aol.com 6 4

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Service 1st

JLE Property Management

Sullivan Property Management

Flat rate prices for all apartments. Certified Boiler Specialist.

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

L’Abri Management, Inc.

WSH Management

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Full service property management provider for 16+ units.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Property Management AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

15+ years of experience in managing multi-family and senior apartments.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Property Management Software CoreLogic

PMI Orange County

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

Prestige Property Management

CoreLogic

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Property Management Services/Investments.

Text messaging services to help communicate with your customers.

ProActive Realty Investments

We are the leading screening and risk management provider for the multifamily industry.

The Management Works

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Product & Service Council — continued on page 66

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063 www.mgtworks.com

Reynolds Realty Advisors

We provide apartment property management in Southern California

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co.

Consensys Property Management

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

DM Smithco

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

A P A R T M E N T

South Coast Real Estate & Property Management

Real estate brokerage and property management.

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

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Product & Service Council

CoreLogic

continued from page 65

Property Management Staffing & Training JWilliams Staffing

Realtors Commercial Alliance of Orange County (RCAOC)

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Laura Aliberti 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (951) 205-8446 laura@jwilliamsstaffing.com

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

See the Advertisers Index on Page 72 for the location of our ad.

DM Smithco

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

See the Advertisers Index on Page 72 for the location of our ad.

Rain Gutters

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Argos Systems

Prestige Property Management

Investment Capital Real Estate

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Nick Lieberman 1 Candlebush Irvine, CA 92630 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

Brooker Associates

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Bona Fide Mortgage

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Real Estate/Investments

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Design Build Contractor specializing in exterior restoration and fencing.

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

ProActive Realty Investments

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Tarbell Realtors

Brent Collins Construction

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry

Real estate brokerage and property management.

Reconstruction

Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

Renoir Staffing, LLC

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and rental property management.

Gorman & Associates

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

South Coast Real Estate & Property Management

Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Career Strategies

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

See the Advertisers Index on Page 72 for the location of our ad.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Serving O.C Coin-op Over 25 Years! • OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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A P A R T M E N T

Westminster, CA

N E W S

714.897.4342

www.acelaundry.com

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Resident Screening

Guardian Roofs by Sudduth Construction Inc.

McCormack Roofing Weatherproofing & Construction

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com www.guardianroofs.com

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

TransUnion

Roderick Pasion 12609 Belmont Pl Cerritos, CA 90703 (562) 202-8770 residentscreening@transunion.com www.Rentalscreening.transunion.com

H.H.H. Commercial General

TransUnion offers resident screening and analytics to multifamily operations.

Roofing

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Home Depot

Bishop Inc.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

Satellite TV

McCarthy Roofing

Multicom, Inc.

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Product & Service Council — continued on page 68

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame

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South Coast Investment Advisors, LLC

Southern California Edison Multi Family Program

Tax and Financial Group

See the Advertisers Index on Page 72 for the location of our ad.

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

continued from page 67

Security Services California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Western Multi-Family Renovation

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Village Patrol, Inc.

Business Succession, Estate and Tax Strategy and Investment Planning.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Technology

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials

Triumph Technology Solutions Pamela Feld 14712 Franklin Avenue, Ste G Tustin, CA 92780 (714) 544-2679, Fax (714) 544-2664 pfeld@triumphoffice.com

NPM Staffing

Technology & computer services.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Towing

Video Surveillance

Multicom, Inc.

Dedicated Transportation Services

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Commercial Fire Protection

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Signs

TO’ and MO’ Towing

Fire Life Safety.

Security Systems ASSA ABLOY Door Security Systems

Eric Elsmore 12505 Saltford Circle Fishers, IN 46037 (317) 468-3120 Eric.elsmore@assaabloy.com – www.assaabloydss.com

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Training

Security video enhancements to aid in evictions and insurance claims.

NPM Staffing

Water Heaters

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Exchange Resources

Delta Mechanical

A P A R T M E N T

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

The ultimate in junk removal and trash elimination. See the Advertisers Index on Page 72 for the location of our ad.

Utilities & Sub Metering

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Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

See the Advertisers Index on Page 72 for the location of our ad.

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Royal Junk Removal

Diversified Investment Strategies

HMWC, CPAs & Business Advisors

California Rooter & Plumbing

Trash Services

Commercial & Personal Lines. Insurance advisor of financial planning services.

The 1031 exchange provides a tax deferral of the sale of investment property.

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Towing company with 4 locations in Orange County.

Property mgmt., towing, traffic, real estate and custom signs. Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

National Center for Audio & Video Forensics

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

PRO Image Signs

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation

Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Utility Management and Energy Management.

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Ferguson Enterprises

Water Heater Man, Inc.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Water Heater/boiler service and installation.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Waterproofing

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Brent Collins Construction

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Service

Windows & Doors

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

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Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

Buffalo Maintenance, Inc.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Lowe’s — Irvine

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Apartment SEO

Flat rate prices for all apartments. Certified Boiler Specialist.

Water Heaters Only, Inc.

Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Website Development/Online Advertising

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Milgard Windows & Doors

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Windows & Doors

Advertising firm specializing in Websites, Search & Social Media Marketing.

Water heater repair and replacement including residential, tankless, and commercial

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

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EVICTIONS

MOLD REMEDIATION

Block & Associates.................. Inside Back Cover

American Environmental Specialists.................4

Brennan Law Firm.............................................35

ORNAMENTAL IRON

Duringer Law Group, PLC.... Inside Front Cover

Alertt Access Gate Controls................................5

Fast Eviction.................................................Insert

Brent Collins Construction...............................42

Steven D. Silverstein, Law Office......................20

PAINT SALES & SERVICE

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

Wesierski & Zurek, LLC....................................38

Coast Plumbing, Heating & Air, Inc.................63

Rash Yambo Decking & Stairs..........................61

ACE Commerical Laundry Equipment, Inc....66

FENCING & GATES

JM Air Conditioning & Heating.......................49

Sondance Painting.............................................24

Coinmach/CSC Service Works.........................55

Alertt Access Gate Controls................................5

APPLIANCES—REPAIRS, PARTS, RENTALS

PEST CONTROL

National Service.................................................42

Buffalo Maintenance, Inc..................................22

XT-2000..............................................................23

COLLECTIONS

FLOORING, REPAIRS, TILE

Block & Associates.................. Inside Back Cover

Brent Collins Construction...............................42

Aarow Drain & Plumbing.................................72

Buffalo Maintenance, Inc..................................22

California Rooter & Plumbing..........................33

Carpet Crafts......................................................31

Coast Plumbing, Heating & Air, Inc.................63

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............49 ORCO Apartment Suppy...................................41 R&B Wholesale Distributors, Inc. ....Back Cover

Duringer Law Group, PLC.... Inside Front Cover

APPRAISALS/VALUATIONS

CONCRETE MAINTENANCE & REPAIR

Lee Walker Appraisals.......................................14

C & C Paving Company, Inc..............................50

ASPHALT SALES & SERVICE

CONSTRUCTION

AMS Paving........................................................57

Brent Collins Construction...............................42

C & C Paving Company, Inc..............................50

Buffalo Maintenance, Inc..................................22

Paveway..............................................................64 ATTORNEYS

Block & Associates.................. Inside Back Cover

Pavescapes..........................................................47 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

PLUMBING, CONTRACTORS SUPPLIES

GATED ENTRIES

Discount Drain & Plumbing Repair.................58

Alertt Access Gate Controls................................5

Ferguson.............................................................71

GENERAL CONTRACTOR

ORCO Apartment Suppy...................................41

Pavescapes..........................................................47

PORCELAIN REFINISHING

HANDYMAN

Bath Crafters......................................................52

South Coast Construction & Repair.................12

PROPERTY MANAGEMENT

HEATING & AIR CONDITIONING

JLE Property Management Inc...........................8

Coast Plumbing, Heating & Air, Inc.................63

ProActive Realty Investments Inc......................6

Brent Collins Construction...............................42

JM Air Conditioning & Heating.......................49

Roberts Management & Investments...............62

Buffalo Maintenance, Inc..................................22

INSURANCE

RAIN GUTTERS

Wesierski & Zurek, LLC....................................38

Rash Yambo Decking & Stairs..........................61

Dick Wardlow Insurance Brokers.....................21

Argos Home Systems.........................................72

AWNINGS

DOORS, WINDOWS

Farmers Insurance —

REAL ESTATE INVESTMENTS

Brennan Law Firm.............................................35 Duringer Law Group, PLC.... Inside Front Cover Steven D. Silverstein, Law Office......................20

Affordable Awnings Company..........................44 BATHROOM RENOVATIONS

Republic Windows & Doors.............................24 DRAINS

Theresa Simes Agency.................................38

Hom Sotheby’s International Realty —

PHD Insurance Brokers, Inc.......................39, 60

The Stanfield Group.....................................46

KITCHEN RENOVATIONS

ProActive Realty Investments Inc......................6

Ferguson.............................................................71

Vanguard Investment Properties......................40

South Coast Construction & Repair.................12

W. R. Gorman....................................................16

LANDSCAPE/HARDSCAPE SERVICES

ROOFING

Pavescapes..........................................................47

Dale’s Roofing....................................................65

LEAK DETECTION

Guardian Roofs and Energy Solutions.............32

California Rooter & Plumbing..........................33

McCarthy Roofing.............................................26

Apex Window Decor...........................................4

Coast Plumbing, Heating & Air, Inc.................63

Royal Roofing.....................................................10

Apex Window Decor...........................................4

R&B Wholesale Distributors, Inc. ....Back Cover

LENDING

Sierra Roofing....................................................67

BOILER SYSTEMS

DRYWALL

Bona Fide Mortgage..........................................60

SECURITY SERVICES

Debinaire Co......................................................18

Brent Collins Construction...............................42

Chase/Scott Schweer............................................2

Alertt Access Gate Controls................................5

CABINETS/REFINISHING

ELECTRICAL

Rockhall Funding Corp.....................................13

TAX & FINANCIAL PLANNING

Brent Collins Construction...............................42

Buffalo Maintenance, Inc..................................22

LIGHTING

Diversified Investment Strategies.....................11

Lighthouse Electric............................................14

WATER HEATERS

MAIL BOXES

California Rooter & Plumbing..........................33

ORCO Apartment Suppy...................................41

Coast Plumbing, Heating & Air, Inc.................63

R&B Wholesale Distributors, Inc. ....Back Cover

Debinaire Co......................................................18

MAINTENANCE, REPAIRS, PRODUCTS

Ferguson.............................................................71

Brent Collins Construction...............................42

ORCO Apartment Suppy...................................41

ESCROW & EXCHANGE

Buffalo Maintenance, Inc..................................22

WINDOWS

Safe Harbor Exhange, Inc.................................59

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................24

Ferguson.............................................................71 South Coast Construction & Repair.................12 BATHTUB REFINISHING

Bath Crafters......................................................52 NU-SHINE Construction Svcs. Inc.....................6

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63 Discount Drain & Plumbing Repair.................58 DRAPERIES/BLINDS/WINDOW

BBQ & GRILL SERVICES

AEI Corporation................................................27 BLINDS

South Coast Construction & Repair.................12 CARPENTRY

Brent Collins Construction...............................42 Buffalo Maintenance, Inc..................................22 CARPETS

Carpet Crafts......................................................31 ORCO Apartment Suppy...................................41 R&B Wholesale Distributors, Inc. ....Back Cover

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Aarow Drain & Plumbing.................................72

COVERINGS

Lighthouse Electric............................................14 ENVIRONMENTAL SERVICES

American Environmental Specialists.................4 Dick Wardlow Insurance Brokers.....................21 Wesierski & Zurek, LLC....................................38

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

42 locations in Southern California to serve you.

ferguson.com (888) 334-0004

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alphabetical See page 70 for category listings

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

$65.00

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

AAROW

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

Aarow Drain & Plumbing................................72

Guardian Roofs and Energy Solutions............32

ACE Commerical Laundry Equipment, Inc....66

Hom Sotheby’s International Realty —

AEI Corporation...............................................27

The Stanfield Group.....................................46

Alertt Access Gate Controls...............................5

JLE Property Management Inc..........................8

Affordable Awnings Company.........................44

JM Air Conditioning & Heating......................49

American Environmental Specialists................4

Lee Walker Appraisals......................................14

AMS Paving.......................................................57

Lighthouse Electric...........................................14

Apex Window Decor..........................................4

Lin-Ed’s Appliance Service & Repair..............49

Argos Home Systems........................................72 Bath Crafters.....................................................52 Block & Associates..................Inside Back Cover Bona Fide Mortgage.........................................60 Brennan Law Firm............................................35 Brent Collins Construction..............................42 Buffalo Maintenance, Inc.................................22 C & C Paving Company, Inc.............................50 California Rooter & Plumbing.........................33 Carpet Crafts.....................................................31

(714) 836-4861

Chase/Scott Schweer...........................................2

St. Cont. Lic. #730851

Coinmach/CSC Service Works........................55

45 Years Experience Serving Orange County

Coast Plumbing, Heating & Air, Inc................63

Dale’s Roofing...................................................65

Need Questions Answered? Contact one of our reliable membership service representatives

@ (714) 245-9500

They will find your solution.

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McCarthy Roofing............................................26 National Service................................................42 NU-SHINE Construction Svcs. Inc....................6 ORCO Apartment Suppy..................................41 Pavescapes.........................................................47 Paveway.............................................................64 PHD Insurance Brokers, Inc......................39, 60 ProActive Realty Investments Inc.....................6 Rash Yambo Decking & Stairs.........................61 R&B Wholesale Distributors, Inc. ...Back Cover Republic Windows & Doors............................24 Roberts Management & Investments..............62 Rockhall Funding Corp....................................13 Royal Roofing....................................................10 Safe Harbor Exhange, Inc................................59

Debinaire Co.....................................................18

Sierra Roofing...................................................67

Dick Wardlow Insurance Brokers....................21

Sondance Painting............................................24

Discount Drain & Plumbing Repair................58

South Coast Construction & Repair................12

Diversified Investment Strategies....................11

Steven D. Silverstein, Law Office.....................20

Duringer Law Group, PLC....Inside Front Cover

Vanguard Investment Properties.....................40

Farmers Insurance —

W. R. Gorman...................................................16

Theresa Simes Agency.................................38

WASH Multifamily Laundry Systems.............15

Fast Eviction................................................ Insert

Wesierski & Zurek, LLC...................................38

Ferguson............................................................71

XT-2000.............................................................23

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Tenant Eviction Unlawful Detainer $

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com