April 2023 Apartment News Magazine

APRIL

CALENDAR OF EVENTS

3 - Forms 101)

Monday, 10–11 aM, online

4 - What Does Trash Disposal REALLY Cost You?

Tuesday, 10–11 aM, online

5 - CRHP (Spring) #8

Wednesday, 8:30–11:30 aM, online

6 - Fair Housing Certification Training

Thursday, 9–12 pM, online

6 - Apartment Maintenance & Repair Series (Beginner) #1

Thursday, 9 aM–1 pM, Buffalo MainTenance, inc., see page 5

11 - Board of Directors Meeting

Tuesday, 6 pM, online

12 - CRHP (Spring) #9

Wednesday, 8:30–11:30 aM, online

12 - General Membership Meeting

Wednesday, 7–8:30 pM, online

13 - Apartment Maintenance & Repair Series (Beginner) #2

Thursday, 9 aM–1 pM, Buffalo MainTenance, inc., see page 5

18 - Sexual Harassment Prevention Training

Tuesday, 9–11 aM, online, see page 38

19 - CRHP (Spring) #10

Wednesday, 8:30–11:30 aM, online

20 - Apartment Maintenance & Repair Series (Beginner) #3

Thursday, 9 aM–1 pM, Buffalo MainTenance, inc., see page 5

24 - Intellirent Screening & Marketing

Monday, 10–11 aM, online, see page 17

25 - Mold & Asbestos: Dealing with the Dangerous Duo

Tuesday, 10–11:30 aM, online, see page 42

26 - CRHP (Spring) #11

Wednesday, 8:30–11:30 aM, online

27 - Apartment Maintenance & Repair Series (Beginner) #4

Thursday, 9 aM–1 pM, Buffalo MainTenance, inc., see page 5

27 - Lunchtime Learning

Thursday, 12–1 pM, online

Apartment News

MAY

2 - Pool Maintenance & Safety

Tuesday, 1–2 pM, online

4 - Riverside Multifamily Mingle

Thursday, 5:30–7:30 pM, encanTo apar TMenTs, corona, see page 40

8 - Mosquito Prevention & Management

Monday, 10–11 aM, online

9 - Board of Directors Meeting

Tuesday, 6 pM, online

15 - Welcome Home OC

Monday, 10–11 aM, online

17 - General Membership Meeting

Wednesday, 7–8:30 pM, sanTa ana elks lodge

18 - SB 721 Balcony & Deck Inspection

Thursday, 1:30–2:30 pM, aaoc office, see page 68

22 - Active Shooter Response Training

Monday, 10–11:30 aM, aaoc conference rooM

23 - Insurance Webinar

Tuesday, 1:30–3 pM, online

29 - Memorial Day

Monday, office closed

JUNE

13 - Board of Directors Meeting

Tuesday, 6 pM, online

14 - General Membership Meeting

Wednesday, 7–8:30 pM, sanTa ana elks lodge

21 - CRHP Summer #1

Wednesday, 6–9 pM, online

22 - 1031 Exchange

Thursday, 1–2 pM, online

28 - CRHP Summer #2

Wednesday, 6–9 pM, online

29 - Lunchtime Learning

Thursday, 12–1 pM, online

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

The Resources You Want — The Representation You Need — Since 1961

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

(714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com

n Executive Director – David J. Cordero

n Editor in Chief – David J. Cordero

n Advertising & Media Sales Director – Debbie M.

DiBernardo

n Design & Production – Dave Moeller/Graphic Angles

n Printing – Sundance Press

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher

is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS

Officers

n President John Tomlinson

n First Vice President Randy Combs

n Second Vice President Denise Arredondo

n Vice President

Legislative Council Nathan Poth

n Treasurer Laurel Dial

n Secretary Julia Araiza

n Sergeant at Arms Rick Roshan

n Immediate Past President Frank Alvarez

Directors

n Christine Baran

n Alan Dauger

n Amy Fylling

Directors Emeriti

n Ronald Berg

n Vicki Binford

n David A. Cossaboom

n Craig Kirkpatrick

n Stefanie Koslosky

n Stephen C. Duringer

n William R. Gorman

n Jerry L’Ecuyer

n Nicholas Dunlap n Nick Lieberman

Insurance Coverage Challenges

Isuspect many of you—like myself— have found it increasingly difficult to obtain commercial liability insurance for your properties. As some of you may know, I have a cattle ranch in North Idaho. Nearly two years ago, my carrier at the time informed my broker that we would not be renewed unless we had a 100-foot clearance from all trees and scrub brush. Seeing as this would have proved to be prohibitively expensive—not to mention extremely burdensome—we decided to insure with an alternative and less than preferred carrier.

It turns out that was only foreshadowing of a new layer of underwriting and expansion of the tools that underwriters use to evaluate our properties.

During the past year, the difficulty of placing insurance has only gotten worse, especially on older buildings. I have personally encountered issues regarding electrical panels, picket spacing on upper floor travel ways, and barbecues. In one

of my buildings in La Habra, Stab-Lok type electrical breakers caused the annual premium to be quoted at $10,000 higher than the prior year. In the past, we’ve been able to replace half of the breakers in the entire complex for that increase alone.

Even more onerous is the requirement that barbecues must be placed at least ten feet from the insured structure. Most of my complexes are garden style units with absolutely no room to comply with those requirements. How is it fair that our tenants can possibly be denied a normal and time-honored tradition as home grilling on natural gas/propane grills?

I have also noticed that onsite inspections conducted on behalf of the carriers are more in depth and rigorous. Most recently, this past week a major insurance company investigation determined that my triplex was a property of historical significance. It was constructed in 2001, how can this be?

To prove their assertion was unfounded, I provided a link to the city website showing that the address was not listed as a historical structure. Just this morning I provided copies of the stamped architectural drawings and notes further supplementing my evidence (this property does not receive nor ever received a Mills Act designation.)

My fellow managers and owners, AAOC is here to assist you in obtaining insurance—now and in the future. If you need to find an insurance broker to assist you in procuring insurance and to provide you with an informed overview of your portfolio and policies, please refer to our list of service providers.

Many of these well-qualified providers have a long history of dedicated and exceptional service to our members, and I encourage you to check them out.

Sincerely,

APARTMENT MAINTENANCE & REPAIR SERIES [BEGINNER COURSE]

GENERAL MAINTENANCE - April 6

Hands-on maintenance instruction & demonstrations

What your maintenance technicians should know

Making a unit ready to rent without breaking the bank

PLUMBING - April 13

Hands-on, plumbing instruction & demonstrations

Averting potentially costly plumbing problems

Learn the tools and tricks of the trade that can save you time and money

April 20

Common-sense approaches to water and mold

Facility professionals' mold and asbestos concerns

Mold issues = Moisture Problems

Information on Rule 1403

DECKING - April 27

Hands-on decking instruction & demonstrations

Water-resistant vs. Waterproof systems

Repairing damaged decks; installing new decks

SB 721 - California's Balcony & Deck Inspection Law

EVERY THURSDAY IN APRIL

April 6, 13, 20 & 27, 2023

9 A.M. - 1 P.M.

BUFFALO MAINTENANCE, INC.

6861 STANTON AVE., STE. G

BUENA PARK, CA 90621

INSTRUCTED BY:

INSTRUCTED BY:

INSTRUCTED BY:

INSTRUCTED BY:

SERIES PACKAGE (4 CLASSES)

MEMBER RATE: $250

NON-MEMBER RATE: $375

PER CLASS OPTION

MEMBER RATE: $75

NON-MEMBER RATE: $100

Donate to AAOC’s Legal Fight Against Rent Control

Rent Control is a cancer that financially cripples apartment operations, damages neighborhoods, and diminishes quality of life. We’ve seen it happen over and over in cities that have adopted this harmful housing policy.

The Orange County Register Editorial Board opined last month on the many problems with rent control and discussed how the Apartment Association of Orange County (AAOC) had filed a lawsuit in February against the city of Santa Ana over its radical rent control and just cause eviction ordinance. This cancer must be stopped before it spreads throughout the county. Santa Ana was the first city to fall. Now community activists are calling for rent control in Buena Park and Costa Mesa,

operate rental property next?

AAOC needs your help to ensure it has the financial resources necessary to keep up its legal fight in Santa Ana in the months ahead. We are calling upon all members to donate to the AAOC Legal Defense—above and beyond the nominal voluntary contribution that appears on your annual membership dues renewal.

May we count on you to donate to this critically important legal effort?

A donation of any size will help our efforts and be greatly appreciated, but we ask you to consider a contribution based on the number of units that you own or operate—even if your rental property isn’t located in Santa Ana.

Recommended Contribution Amounts:

• $5,000 (50–100 units)

• $10,000 (100+ units)

Checks payable to “AAOC Legal Defense Fund” can be mailed to 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. You can also donate online at www.aaoc.com/legal-defense-fund.

The rent control threat in Orange County is becoming increasingly real. Santa Ana is just the beginning. Your donation to the AAOC Legal Defense Fund will help to protect your interests, whether your rental property is located in Santa Ana or in another city where legal action may become necessary to stop the spread of the rent control.

Thank you, in advance, for your thoughtful consideration and generous contribution to the cause.

CAREER CENTER

AAOC is your new online source for connecting multifamily industry employers and job seekers in Orange County. Our Multifamily Career Center is designed to exclusively promote industry-specific job openings to current and prospective industry talent.

Employers can post job openings, view resumes, and pre-screen candidates. Job seekers can search job openings, create alerts, post resumes, and apply online

Relevant, industry-specific job postings that will reach desired audiences

Email notifications directly to employers’ and candidates’ inboxes

Easy to use, web-based interface

Competitive job posting rates for AAOC members and non-members

The AAOC Multifamily Career Center features: www.AAOC.com

Legislative Bludgeoning of the Rental Housing Industry

2837… The number of bills that have been introduced to date, and unquestionably there will be more before the California Legislature completes its work for the year.

187… The number of bills that affect landlords and tenants for which AAOC is engaged.

Hopefully, we have gotten your attention, enough so that we can highlight some of the bills that perfectly illustrate why we need to stay in the game and communicate with members of the state legislature about the harmful impact of these bills on our livelihoods and day-to-day business operations.

One bill would have permitted state employees and private parties to secretly record conversations of landlords and managers to gather evidence of potentially discriminatory housing practices. Thankfully, the bill will not move forward this year, but will be heard by the Legislature in January 2024.

Another bill that is scheduled to be heard this month, SB 466 (Wahab), proposes to change the provisions of the Costa-Hawkins Rental Housing Act. It would authorize every city and county to impose the strictest form of rent controls on single-family residences, and condominiums and apartments, and regulate the amount of rent that new tenants may be charged.

AB 12 (Haney) would reduce the maximum-security deposit a rental property owner/operator can collect from an applicant. Today, the equivalent of two months’ rent can be collected for

an unfurnished unit and up to three months’ rent for a furnished unit. This measure would reduce the amount to just one months’ rent, regardless of whether the rental unit is furnished. As a general rule, rental housing providers make decisions about renting to applicants with limited knowledge of the household. Thus, it makes it nearly impossible to know of past rental history without credit evaluation, including the applicant’s eviction history. Limiting an owner’s or operator’s ability to financially cover property damage or the non-payment of rent is unfair and unreasonable. More important, however, is that applicants with low credit scores or eviction histories are more likely, than not, to be turned down and unable to rent units due to the severe limitations under AB 12.

AB 1317 (Carrillo) would require rental property owners and operators to “unbundle” parking from rent. This would be remarkably challenging—if not impossible—to apply, particularly at developments subject to the provisions of AB 1482—the state’s Tenant Protection Act of 2019. The bill would require rental housing providers to reduce the rent for a renewed lease or rental agreement starting January 1, 2024, by the amount of the market rate cost of parking before increasing the rent. It goes without saying that many have never unbundled parking costs and consider parking part of the rent, along with such amenities as laundry facilities, swimming pools, and exercise

rooms. In some cases, owners have been forced to bundle services which include parking. This is the case in the city of San Francisco. Separating parking from rent controlled properties is simply not plausible when it has been prohibited for years. And should the tenant receive a housing choice voucher (Section 8) the tenant cannot be separately charged for parking. In strict rent control cities, rent increases are capped as low as 60 percent of the CPI. If parking is “unbundled” the first year and the rent is reduced accordingly, it may be years before the owner is able to gain back rent in an amount equal to the initial rent reduction. The bill also poses other uncalculatable problems. There will be thousands of situations where housing providers will not be able to document the market rate for an individual parking space because it will not exist. And guess what? Tenants will be able to challenge the monthly rate at which a parking space may be rented. Now, there will be another element challenging an eviction for the nonpayment of rent and the non-payment of a parking space.

SB 267 (Eggman) would prohibit the use of an applicant’s credit history as part of the screening process for residential rental housing without offering the applicant the option of providing alternative (whatever that means) evidence of financial responsibility and ability to pay in instances in which there is a government subsidy. The rental housing provider would be

required to consider that “alternative evidence“ in-lieu of the applicant’s credit history when determining whether to offer the unit to that applicant. The purpose of the bill is to allow the applicant to produce “alternative evidence” to demonstrate their ability to pay in the judgment of the applicant. It clearly sets a legal trap for owners who will face claims that the evidence was credible and that the rental housing provider should have relied on this evidence as proof that the applicant can meet their obligations under a lease. Our response: housing providers will have no reasonable way to verify the information and no realistic was to determine that the applicant can or cannot perform. At the first hearing, support for the bill claimed that housing providers were denying tenancy because they were looking at evictions and other credit history’s that were 10 and 15 years old. Unfortunately, we were not given the opportunity to rebut those claims. AAOC will continue to

oppose the bill as it moves through the legislative process.

Finally, I bring this “good news” article to a close with AB 362 (Lee) This bill would require the California Department of Tax and Fee Administration to study (as a first step) the notion of replacing our current property tax system (Proposition 13) with a “land value tax.” A land value tax is a system in which the estimated current market value of land is taxed, and the buildings and other improvements are not. It would dismantle Proposition 13 protections that have provided tax certainty and revenue stability for local governments and property owners for 45 years. Polling has consistently shown that voters support property owners support Proposition 13, the landmark California constitutional amendment that caps property tax assessments at 1 percent of the value of real property and ensures that the tax doesn’t increase more than 2 percent per year. In a recent survey by the Public Policy

Institute of California, 57 percent of Californians believe that Proposition 13 turned out to be beneficial for residents receiving support from every age group and nearly every racial demographic. Want to know why there is support? Proponents of this massive revision of our property taxation laws claim that property taxes would decrease after the adoption of the new system. This is an unlikely result. In our opinion, it would likely result in property owners no longer being protected by the provisions of Proposition 13’s assessment limitations, tax rate, and annual assessed valuation increases, and Californians seeing their costs increase and job opportunities decrease. Be prepared for the hits to keep coming this year. I’m sure we’ll have more to share with you in the coming months. Stay tuned.

Is Public Opinion on Rent Control Shifting?

By now you are probably aware that AAOC filed a lawsuit in February against the city of Santa Ana over its rent control and just cause eviction law.

And by the time you read this, it is likely that the complaint has been amended to include additional findings that further illustrate just how wrong this policy and its process of adoption has been.

Lastly, by the time you read this, there will have been no fewer than a dozen articles about AAOC’s vehement opposition to not only Santa Ana’s rent control law but to calls for rent control in other local jurisdictions as well.

The Orange County Register, The Epoch Times, The OC Independent, The Voice of OC, New Santa Ana, and several other blogs and publications have taken a look at what is happening in Santa Ana. One thing has seemed to remain consistent through all of them.

They aren’t reporting rent control in a positive light.

What’s more, the conversation around rent control seems to have—at best—stagnated.

The tired cries of oppressive rent increases and unresponsive property management seem to have hit their fever pitch, presented themselves as overthe-top, and begun to subside. City staff, city councils, and community leaders have all but turned from these messages and are seeking different solutions. Housing remains expensive, but many cities are realizing that it is largely due to the fact that housing isn’t being built in their communities—not because of “greedy landlords.”

Even the pro-rent control forums, online groups, and organizers have fallen silent. Recent postings about rent control in a popular Santa Ana Facebook group (with over 10,000 members) have yet to produce a single anti-landlord comment.

So, what gives?

The Downsides of Rent Control

Well, a large part of it could be fallout from what Santa Ana has done –and cities seeing the results of it.

• Virtually no permits have been pulled for new residential construction in Santa Ana.

• Increasing conflict between the city of Santa Ana and property owners has become apparent as the city moves forward with implement of the ordinances.

• Several lawsuits have been filed

against the city of Santa Ana regarding the laws.

• Property owners are selling out of their interests in Santa Ana.

• Apartment complexes in Santa Ana are remaining on the market much longer as a result of declining interest in investing in the city.

When it comes to cities, you’re either growing—or you’re dying. And from the outside, a number of cities are looking to Santa Ana and not wanting to see that to happen to their city.

Political Impact of Bad Policies

Another large part of it could have to do with the political fallout of these efforts. The Santa Ana Police Officers Association has enacted a recall on two members of the Santa Ana City Council —Jessie Lopez and Thai Viet Phan.

Both council members just happened to have voted for Santa Ana’s rent control and just cause eviction law.

While this recall effort is being led by another organization entirely, landlords and rent control has landed itself squarely in the middle of this recall efforts when it comes to messaging.

Councilmembers Lopez and Phan have both accused “greedy corporate landlords” of backing this recall effort —with no evidence to back that up.

The issue of what rent control is doing to the city is a core message in the larger argument being made as to why these two need to be removed from office.

Politicians looking at this outcome are not looking to invite such scrutiny on themselves—especially as they are seeing the negative outcome the policy is having on the city.

A Fundraising Opportunity

The AAOC lawsuit is going to be expensive. That much is certain. And while we were able to tap our Legal Defense Fund to initiate the lawsuit, it will require additional support in the form of generous financial contributions from members like you. So, before we go any further, please consider making a personal and/or company contribution and visit https://www.aaoc.com/ legal-defense-fund to donate online.

However, we aren’t the only ones who are fundraising off this issue. Several candidates for city council in different cities are already citing reallife examples of what is happening in Santa Ana to make their case as to why they need to be elected or re-elected. Political candidates are realizing the value of supporting private property rights in their campaigns again – something that we haven’t seen since the early 2000s—when eminent domain was a major campaign issue.

The Start of a Shift

For the better part of a decade, we have seen attack after attack, after attack on the multifamily industry. Regulations, restrictions, and rent controls have clawed back the ability of many industry professionals to effectively provide quality housing under California’s laws. Politicians have lauded their anti-landlord platform as a badge of honor for some time.

That may be changing.

The National Apartment Association (NAA) recently established a coalition with the National Association of REALTORS® and the National Mutlifamily Housing Council to oppose rent control efforts nationwide.

Locally, we have built coalitions beyond the traditional housing association advocates.

Chambers of commerce are once again meaningfully engaging in public policy—including housing policy—as they reach out to oppose these efforts in their own cities.

Reporting, social media groups, op eds, and conversation are all turning on this issue.

But the fight is far from over. We currently have the most aggressive state legislative calendar in history in Sacramento. There are still activists

organizing to advocate for and implement rent control ordinances, and we are by no means an industry that draws sympathy. There is even a signature gathering effort right now seeking to qualify a ballot initiative to implement rent control even further in our state.

The tide may be changing, but we must do our part to ensure things continue moving in our direction if we are to ultimately be successful.

Questions & Answers

When serving notices, our policy is to “post-and-mail” whenever possible to avoid confrontation. Now, my attorney is telling me that the law requires that I try personal service first before posting and mailing. Is she correct?

Yes. Under California Code of Civil Procedure section 1162, a 3-Day Notice may be served by the following methods: (1) A copy of the notice may be delivered to the tenant personally; (2) If

the tenant is absent from his or her place of residence and usual place of business, a copy may be left with a person of suitable age and discretion at either place, and a copy mailed to the tenant at his or her place of residence; or (3) If the places of residence and business cannot be ascertained, or a person of suitable age or discretion cannot be found, a copy of the notice may be affixed in a conspicuous place on the property, a copy delivered to a resident (if one can be found), and a copy mailed to the tenant at the location of the property. Note that method (2) may be used only if method (1) was tried, but failed to reach the tenant. Method (3) may be used only if methods (1) and (2) were tried, but failed. In practice, this issue may appear at the unlawful detainer trial. A judge or opposing counsel, may ask if you were aware of tenant’s place of employment. If your answer is yes, and you did not attempt to serve the notice at the tenant’s place of employment, service of

the notice will be found invalid, and you will lose your case. Thus, “postand-mail” should not be your standard policy for service of a 3-Day Notice when personal and substitute and mail service were not attempted.

I know that I do not need just cause to terminate a lease on certain properties, but I’m not sure which types of properties those are. Can you explain which properties are not covered by the just cause requirements of the Tenant Protection Act?

The Tenant Protection Act does not apply to residential real property that is alienable separate from the title to any other dwelling unit, i.e. single-family residences, townhomes and condominiums, provided both of the following apply: 1) The owner is not: (i) a real estate investment trust as defined by Section 856 of the Internal Revenue Code, (ii) a corporation, or (iii) a limited liability company in which a member is

a corporation; and 2) The tenants have been provided written notice that the residential property is exempt using the methods and language included in the law Cal. Civ. Code 1946.2. Further, the TPA does not apply to Owner occupied duplexes and owner-occupied singlefamily residences with ADUs, Housing restricted by deed with respect to affordable housing for persons or families of very low, low, or moderate income as defined, Transient and Tourist hotels, School Dormitories, Housing accommodations in a nonprofit hospital, religious facility, extended care, elderly or adult residential facility as defined, Housing that has been issued a certificate of occupancy within the last 15 years. In addition, remember, the TPA only applies after a tenant has continuously and lawfully occupied a residential real property for 12 months. Therefore, even tenancies for non-exempt property types may be terminated without just cause prior to 12 months of occupancy.

My tenant and I have been on good terms for the last five years. The tenant has failed to pay this month’s rent. It is now the 20th of the month, and I haven’t seen my tenant, or the rent. It’s been a while since he showed his face around these parts. I’m pretty sure he left the premises, but he hasn’t returned the keys. Since I have not seen him and he owes me money, can I change the locks and re-rent the premises?

No. Under most circumstances, California law requires that a landlord can only retake possession of a property following the voluntary surrender by the resident, pursuant to a judgment for possession, and enforcement of that judgment can only be accomplished through the Sheriff, or by compliance with the Belief of Abandonment of Real Property procedural requirements. Initially, if a tenant surrenders keys to the premises, you may legally re-enter and change the locks. However, when a landlord has a reasonable belief that the tenant has vacated, and the tenant’s out-

standing rent has been due and unpaid for at least 14 days, then the landlord may post a Notice of Belief of Abandonment of Real Property. Once the Notice of Abandonment of Real Property has been posted and mailed to the tenant, and 18 days have expired, the landlord may retake possession of the property without resorting to the courts.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. C. Tyler Greer is an attorney and shareholder at The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 300,000 landlord tenant matters throughout California and has collected over $300,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

Dear Maintenance Men:

I am trying to be on top of my preventive maintenance this year. It is spring, so what do you suggest I look at first? Mike

Dear Mike:

Summer is just around the corner, and it may be a hot one. Prior to summer, it is essential to properly inspect and troubleshoot your HVAC (A/C) units whether they are window, wall or central. Most A/C units fail or work improperly due to non-existent or improper maintenance, and not age.

Cleaning your A/C is the most inexpensive and critical maintenance procedure you can perform.

Here is our 4-point check list:

1. Turn on the A/C and listen for unusual noises.

2. Inspect/clean or replace filters. Filters should be cleaned or replaced at the beginning of each major

season, such as before summer and before winter.

3. Clean and repair damaged or bent fins. They can constrict proper air flow and decrease the cooling capacity of the A/C unit.

4. Clean out all dust and debris inside of the A/C pan or coils.

On a central HVAC unit: cleaning or replacing the main and return filters may be the limit on a DIY cleaning. A qualified technician should do any other work on a central heating and air unit.

Dear Maintenance Men:

I have been replacing rusted and dented HVAC vents and electrical wall receptacles in a rental unit. However, they don’t look right. There are a lot of gaps between the vents and plates, and the wall. Some of the walls are not perfectly flat or the texture is bumpy. How do I make these installs more professional looking? Julien

Management & Investments

Dear Julien:

Caulk is your friend and caulk will hide a multitude of sins. On a job like this we recommend getting a squeeze tube of painter’s caulk. Squeezable caulk tubes are readily available at any hardware or home center. Cut a small angled cut off the tip of the tube. Best to make the cut about 45 degrees. You want to open the tube just enough to get about an eighth inch thick line of caulk out of the tube. Run this caulk line all around the vents and wall plates edges. Gently run your finger along the caulk line pressing it into place. Any excess caulk can be removed with a damp paper towel. Once done, your vents and plates will look like they are part of the wall and will look very professional.

Dear Maintenance Men:

What is one thing I can do to make an older rental unit appear more modern? I don’t want to do a complete rehab, just a few touches to appear more up to date. Randy

B y J erry l’ e C uyer & f ran K a lvarez

Dear Randy:

We have recently discovered an easy way to make many people very happy with this simple update to a unit. Purchase and install wall outlets with USB ports. Today, everybody has a phone and/or a tablet with them. However, getting that phone or tablet charged is always a challenge. Install a USB-enabled receptacle in the kitchen, in each bedroom, and along any suitable flat surface. All your residents need is a USB cable to charge their devices and they will think this is a very clever idea! Another idea is to replace boring kitchen cabinet knobs with nice modern updated knobs. This will lift the look of your kitchen and bathrooms without breaking the bank.

WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please send in your questions to: DearMaintenanceMen@gmail.com

If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com

Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 30 years and frequently serves as a guest lecturer and educational instructor. Frank is the

Immediate Past President of the Apartment Association of Orange County (AAOC) and chairs AAOC’s Education Committee. Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com.

Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

Is Your Apartment Building at Risk in an Earthquake?

Protect your investment by learning about potential damage from seismic shaking

Nobody knows where or when the next major earthquake will strike. And while there is clear evidence about what types of buildings are most likely to suffer damage from seismic shaking, it’s always best to know your risks by having your apartment building inspected to identify its own unique strengths and weaknesses.

Many structures considered safe 25 or more years ago have now been proven to be vulnerable to the violent ground movement experienced in a major quake. Scientists and engineers have pinpointed five main building types that present overwhelming risks to building owners, tenants and the communities those structures serve.

Earthquake risks in Orange County

Active earthquake faults in Orange County run along the coast and mountain ranges, hitting places such as Huntington Beach and Yorba Linda.

And the hillside communities of Laguna Beach, San Clemente and Santiago Canyon are prone to landslides that can be triggered in a major

earthquake, potentially undermining the foundation of a building, or sliding into one.

Liquefaction areas can be found throughout the county, most notably wherever water flows either above or below the ground such as in the aquifer-rich region of central and coastal Orange County—Garden Grove, Santa Ana, Irvine, Huntington Beach, and Yorba Linda, to name a few.

Given these findings, income property owners have several economic factors to consider when weighing the cost benefits of a seismic retrofit. These include potential loss of income, loss of equity, bankruptcy, and liability associated with damage, death and injury associated with an earthquake.

1-in-16 buildings compromised

Officials estimate there are as many as 300,000 structures in Southern California standing today that could crumble or collapse in an earthquake. These numbers equate to one in every 16 buildings, a USGS assessment determined.

In fact, buildings in the Greater Los Angeles area (which encompasses Los Angeles, Orange, Riverside, San Bernardino and Ventura counties) have up to a 5% chance of being damaged by an earthquake this year, according to the United States Geological Service. These vulnerable structures include but are not limited to:

• Soft-story structures built before 1978

BY ALI SAHABI

• Unreinforced masonry built before 1975

• Concrete tilt-up built before 1994

• Non-ductile concrete built before 1977

• Steel moment frame built before 1996

If your building falls within one of these categories, you should consider getting an engineering study to assess the structure’s unique circumstances, which includes not only structural design and composition, but also soils composition and proximity to nearby fault lines.

The benefit of knowing your risks

An engineering study of your property can help to establish clear parameters of risk. That will help in calculating the type of action you should take to guard it and your tenants against harm in the event of a major earthquake. This step can ultimately lead to potential structural upgrades that can help to:

• Protect your building’s equity

• Guard against liability

• Preserve your building’s cash flow

• Avoid demolition costs

• Qualify a structure for earthquake insurance

Beware of the Traps of Rental Property Ownership

When you first embarked upon the journey of owning apartments, your initial focus was probably from that of an investor.

In all likelihood, your goals were those of wealth-building and achieving financial security. Some investors see this process as following the real estate market and buying or selling to leverage the trends. Others take advantage of the 1031 exchange rules to trade up into larger properties or more units through multiple properties.

In some instances, either out of necessity or to maintain control, purchasers also become involved in the day-to-day operations. They take on the responsibility for collecting the rents and for overseeing repairs. Sometimes they become the onsite handyman, tackling minor fixes themselves. Many also undertake the periodic chore of getting vacant units repainted and rent-ready.

Hands-on ownership has advantages as well as disadvantages. In today’s world, owners who handle all aspects of operations need to work extra hard to keep abreast of all the ordinances and legalities that impact everything from raising rents and selecting new residents to accessibility issues and, even, replacing refrigerants in air conditioners.

More often, than not, hands-on owners also become tied to their properties. They find themselves less able to delegate either from a personal perspective or a financial one. Because

they are at their properties so frequently, they form closer relationships with their residents, which may impede their ability to raise rents or enforce payment due dates. That’s a trap that can lead into a downward spiral.

Another potential issue faced by hands-on owners is what happens when they are no longer willing or able to continue handling the day-to-day operations. Who will take over? Does the property generate sufficient income to cover the cost of professional management? What types of preparations have been made in terms of legacy training and involving their heirs? Have they been kept informed? Do their heirs have the desire, time, and ability to help? Or are they just waiting to sell?

The above are tough questions. However, as has often been previously stated in this column, talking with and really listening to one’s heirs is a task that should not be ignored.

Also, it is not just hands-on owners who fall into traps.

Some investors become complacent. They have owned their properties for many, many years and those properties are generating a good cash-flow. They’ve watched values double and, even, triple — not once but several times. Even if there is a drop in values, they feel comfortable.

What these investors often forget to consider is the fact that the properties, themselves, and the neighborhoods in which they are located, are aging. Eventually physical deterioration will

BY SONYA LOERA

erode the values gained. This all happens very slowly so it is rarely obvious.

Even more critically, very few investors maintain the types of reserves needed to make major capital improvements. Roof replacements are a prime example. All too often, owners opt for fixes rather than replacing an entire roof. That approach can work for a while. However, at some point, the cost of repairs becomes prohibitive.

All owners, whether hands-on or just investors, need to pay attention and plan three, four or even five years ahead for big-ticket expenses such as roof replacements, replacing air conditioning units and resurfacing driveways and decks. Even repainting the exterior of a building can be expensive.

Occasionally, an owner/investor becomes obsessed with a certain goal, such as paying off an existing loan. Owning a property “free-and-clear” may not always be the right answer. Sometimes re-financing or a taking out an additional loan for updating a property may not only slow down physical obsolescence, but it helps to attract a better quality of resident and, to the extent allowable, maximize rents.

Updates and upgrades also enhance values and impact prices, particularly as the market tightens. In a more competitive marketplace, investors look at all the details, including how well a property has been maintained and how that property compares to available options.

Traps — continued on page 22

Santa Ana Sued Over Local Rent Control Laws… A Love Letter

On February 14th, Valentine’s Day, the Apartment Association of Orange County sued the City of Santa Ana calling the city rent control policies an unconstitutional form of government intervention. The city has enacted a local rent cap of 3% and they are developing a seven-member rental board which will have the authority to resolve tenant-landlord disputes outside of court. The board would consist of 3 tenants, two councilors and 2 property owners.

Santa Ana is also planning to enact new laws that will create a rental registry, which will serve as a database for city rentals and rent increases. As part of the registry, property owners would be required to enroll their units each year and pay a fee for the registration. This fee would be used to offset the operating costs of maintaining the registry. In essence, housing providers would have an additional administrative burden, and have to pay for that privilege. (Never mind the fact that they already pay property taxes to fund government programs and jobs.)

The apartment association criticized the city’s rent control rules as examples of government overreach. The suit alleges that Santa Ana’s rent control laws violate the 4th and 14th amendments of the U.S. Constitution.

The 14th Amendment contains the due process clause, and the lawsuit claims that Santa Ana’s Rental Housing Board will be a quasi-judicial body, which is intentionally designed to favor tenants over property owners. The law-

suit states that “The rental housing board will not be a forum for fair adjudication of the petitions presented to it.”

The suit also alleges that the 4th amendment rules against unlawful search, which would be violated by the city’s requirement that property owners enroll their buildings in a rental registry. The lawsuit goes on to say that, “… the city’s rent control scheme [will] necessarily deprive property owners of a fair return on their investment—a standard that the United States and California Supreme Courts have consistently held to be a constitutional guarantee.”

City law limits rent increases to the lower of 3% per year, or 80% of the percent change in the Consumer Price Index over the most recent 12-month period. This means that at best a property owner can expect to raise the rent to an amount that is 20% below inflation, so with each passing year the owner’s income will inevitably be falling further and further behind with a negatively compounding effect.

One of the most outspoken councilmembers, Thai Viet Phan, has highlighted the fact that she is the first Vietnamese councilmember in Santa Ana and that as someone whose family immigrated here with nothing, she is determined to champion rent control and fight against “greedy corporate landlords.”

This is a blatant unfair characterization of housing providers and it’s also inaccurate, given that a large amount of the rental properties in Santa Ana are

BY MERCEDES SHAFFER

owned by small immigrant family businesses just trying to fulfill the American dream of property and business ownership. By crippling housing providers with unfair rent control laws, government is robbing all Americans and immigrants of the American dream of creating wealth and a retirement income through rental property ownership.

Councilmember Phan’s statement is both prejudiced and ignorant. America is the land of opportunity, and who is government to say that one business or as it is implied, one demographic, should be limited in its ability to make money. In addition to the ignorant statements and short-sighted policy, Phan crossed an ethical line when she accepted campaign money from the Apartment Association of OC when she was seeking election and had pledged to fight rent control.

When completing the Pacific West Association of Realtors’ candidate questionnaire, Phan was adamant in her opposition to rent control. She wrote, “Rent control is an ineffective way of addressing housing affordability… Housing affordability is better addressed via housing supply rather than artificial caps on the market.”

When I first got into real estate, all you needed was a strong work ethic and common sense. There wasn’t this cumbersome amount of government regulation and intervention. Apartment ownership was a simple business for everyday people who were willing to

Traps — continued from 18

Being vigilant in avoiding these traps is a great way to help ensure that you succeed as both an owner and as an investor.

About the Author:

Sonya Loera joined WR Gorman & Associate in 2013. With a background in accounting she serves as officer manager, and property manager as well as transaction coordinator and real estate agent.

Founded in 1972 by William (Bill) R. Gorman, this Brea(CA)-based firm focuses on personalized wealth building through real estate. With a client-first philosophy, the firm serves as an expert resource for informed decision-making and transitioning that creates sustainable legacies for investors and their heirs.

Earthquake Risk — continued from 16

Hoarding Disorder: Situations and Solutions for Property Managers

Property managers can help residents and their communities handle hoarding before it gets out of control, but they must be proactive in the effort.

Reality TV shows have brought hoarding into public consciousness. Viewers can well imagine how hoarding would present property managers with significant challenges, not least of which is abiding by Fair Housing Act disability protections. Hoarding is now recognized as a mental disorder requiring cautious and compassionate engagement with those whose lives have been impacted by this disorder. But property managers must also safeguard their communities and residents against risks posed by hoarding. It’s a delicate balance that property managers must strike to move forward— avoidance is not an option.

What is Hoarding Disorder?

The American Psychiatric Association defines hoarding disorder as a form of

mental illness: “People with hoarding disorder have persistent difficulty getting rid of or parting with possessions due to a perceived need to save the items. Attempts to part with possessions create considerable distress and lead to decisions to save them. The resulting clutter disrupts the ability to use living spaces.”

Hoarding disorder is a protected disability under the Fair Housing Act. There are five levels of hoarding, ranging from Level 1: Small, temporary amounts of clutter, but requiring no action from property managers to Level 5: Severe unsanitary conditions, requiring intervention from professionals. Hoarding disorder is exhibited in individuals though various internal and external characteristics, such as anxiety, shame, shyness and reclusiveness.

Hoarding disorder may be genetic, triggered by traumatic events or a symptom of another disorder, such as depression, obsessive-compulsive disorder (OCD) or dementia. Typically, it

BY JAMES CAMPBELL, SENIOR MANAGER, INDUSTRY

begins in adolescence and increases through life, often being found in the elderly. The International OCD Foundation estimates that serious hoarding problems are present in at least one-in-50 people, with 50 years old being the average age for seeking treatment.

The resulting problems caused by residents with hoarding disorder can be daunting: Clutter in common areas, pest infestation, foul odors, poor indoor air quality, mold and mildew, and walkways and rooms that are difficult to navigate. Where pets are being hoarded, there may be noise, accumulated waste and stains. There may also be plumbing and sanitation problems, fire hazards and safety hazards affecting other residents. Residents with hoarding disorder may seek to deny onsite staff access to their apartments, resist cleanup requests and fail to report broken appli-

Hoarding Disorder — continued on page 26

Special from the National Apartment Association

OPERATIONS, NATIONAL APARTMENT ASSOCIATION

ances and features. Finally, there may be significant costs for repairs, debris removal and cleaning.

Dana Faith-Page is Community Manager at American Landmark Apartments in South Carolina. Her service team flagged one such situation prior to yearly inspection: An elderly, disabled woman and her daughter. “The elder had lost her legs and utilized a wheelchair, which could no longer even maneuver in the apartment due to the amount of items,” said Faith-Page. “Even the bottom half of the bed she occupied had stacks of items piled up.”

This situation had occurred before hoarding disorder was commonly recognized. Faith-Page reached out to her state agencies regarding their concerns for elder residents’ health and welfare but did not receive much guidance at that time. Nevertheless, her onsite staff cautiously and compassionately proceeded with these two residents. They met and shared their concerns for health and safety. Her onsite staff gave them 30 days to improve conditions. The halls were immediately cleared with clutter, with items going to a trash compactor and to their vehicle.

“We advised them that we would be inspecting every 30 days to ensure the home conditions remained livable,” said Faith-Page. “While things improved and they were responsive to our monitoring, we amicably ended their residency upon lease expiration. There were a large number of charges for trash-out and replacement of carpet and further damages.”

Identifying Hoarding Disorder Situations

Hoarding disorder situations are best identified through annual maintenance inspections and checklists. Lease terms should include a unit walkthrough once per year. One key sign may be a resident’s inability to use their bathrooms or kitchens as intended. Onsite staff may call in outside assistance if they encounter severe prob-

lems: The fire department for fire hazards, animal control for animals being hoarded, the health department for health and safety issues and adult protective services or other agencies for interpersonal issues.

Amy Horsley is Director of Residential Properties for Cal-American Corp. in Utah. Her onsite staff identifies hoarding disorder situations through yearly or bi-yearly inspections, plus tips from maintenance staff and vendors. Horsley’s worst case came from a 721unit apartment community in San Francisco, where yearly inspections hadn’t been done in a long time. She and her Maintenance Director went door-to-door. Horsley had one resident who continued to postpone with various excuses, a common response from residents with hoarding disorder. They knew this resident from her being friendly with office staff but sensed that something was wrong. On a fourth attempt, Horsley communicated with a notice delivered 24 hours in advance that they would be conducting their inspection regardless.

“There was garbage literally waist high,” said Horsley. “The toilet hadn’t been working in over a year. This resident was showering in the clubhouse and using the bathroom there as well. She was mortified.”

Horsley’s onsite staff began the long process of emptying the apartment, which cost over $20,000 and a full week’s time. San Francisco laws forbade eviction, and Horsley did not wish to pursue this route, instead recognizing that the resident needed help. She offered to move the resident to a studio apartment if the resident agreed that she wouldn’t take anything from the contaminated apartment. Horsley’s staff contributed to buying the resident a television, clothes, a mattress, dishes, toiletries, books, a lamp, etc. Horsley personally offered to inspect at least twice per week to make sure the resident was getting help and keeping her apartment clean.

“She agreed, and we became friends,”

said Horsley. “When I left this community, she brought me roses on my last day. She thanked me, that I saved her life because she was slowly killing herself. I will never, ever forget that. She stayed at the community until she passed away from natural causes.”

Addressing Hoarding Disorder Situations

In Horsley’s case, she obtained legal help and called in adult protective services. Aiding the resident was a process that took a full year. Addressing these situations requires property managers to proceed very cautiously and to strike a delicate balance between the rights of residents under Fair Housing Act disability protections with the rights of property owners. Often, a compassionate approach yields the most successful outcomes. This approach involves being interactive with the resident, patient, non-confrontational and process-oriented, where documentation is essential.

Property managers can also be specific in their leases, establishing standards for housekeeping and accessing units upon reasonable notice. They can define rules regarding obstructions in common areas, storing flammable or explosive items, managing pets, disposing garbage, reporting mold and mildew and various other resident responsibilities. The key is to state that these rules are to protect the health and safety of all residents.

Residents with hoarding disorder may request an accommodation for their disability. If so, these accommodations must be reasonable and may include an extension of time for unit treatment and cleaning, a schedule of inspections and clear plans-of-action to fix specific cause violations. Property managers are advised to seek legal guidance.

Yvette Evans is Senior Director of Business Development for Leap Easy in Virginia. Previously, she managed an independent, low-income, seniorhousing community. Their quarterly preventative-maintenance inspections included a look at other items from a

Hoarding Disorder — continued on page 28

health and sanitary perspective. This process identified an elderly photographer with hoarding issues.

“He had boxes upon boxes of negatives and photos from his entire career stacked floor-to-ceiling in almost every inch of his apartment,” said Evans. “He was very nervous and scared that we were going to take his photos.”

Evans was joined by her Regional Manager for an inspection of the photographer’s apartment. He advised her to contact the fire department. The fire department walked the unit with all parties present, doing safety checks and explaining what the danger was and what the resident needed to do to rectify the cause. They scheduled a return visit 45 days later. In the interim, Evans reached out to her local senior center to help the photographer with organizing his materials. The photographer took advantage of this help and was able to return his apartment to satisfactory

condition in time for the fire department’s reinspection.

“This particular resident still had his wits about him and, while scared about losing his life’s work, he realized he had to comply and get his home in order,” said Evans. “I think having the fire department come really helped to make him see that it wasn’t the management team enforcing a rule or being unsympathetic but gave credibility to the potential danger of the situation.”

How to Handle Evictions

Evans was able to achieve a win-win scenario for all parties by proceeding with caution and compassion, enlisting all available resources to achieve resident cooperation. But what if the resident resists all such efforts? What if health and safety risks remain elevated? What if eviction remains the only solution? Again, property managers are advised to seek legal guidance. They must fully document the process leading up to eviction, including lease-vio-

lation notices, inspection reports, videos, photos and notes taken. They must retain all communications with the resident and their own history of helpful attempts, plus any direct or indirect offers of community assistance (i.e., yard cleanup, junk removal, free dumpsters, community yard sales, etc.) They must cite specific lease violations—not the hoarding itself—to avoid any appearance of unlawful discrimination. After eviction, they may need to call in a hoarding cleanup service to sanitize the entire unit and return it to a habitable state.

There remain options short of eviction. Property managers should attempt to discern between general clutter and messiness versus severe hoarding situations that require action. They should query if there are extenuating circumstances responsible for what may be a temporary situation. For example, the resident may be in process of moving or

Why Your Apartment Website Isn’t Ranking Higher on Google

BY ASHLEY TYNDALL, DIRECTOR OF BUSINESS DEVELOPMENT, CRITERION.B.

Is your apartment community’s website not appearing on the first page of Google search results? Read on to help fix your SEO.

Are you frustrated because your multifamily website doesn’t appear on page one of search results when you search for your apartment community’s name? You’re not alone.

Search engine optimization (SEO) is one of the most important aspects of any multifamily website, but it can be hard to understand why your website isn’t appearing in the top search results.

Unfortunately, many multifamily websites don’t rank as well as they should because of poor SEO strategies or lack thereof. Let’s examine some common reasons why this might happen and how you can improve your SEO strategy to get better rankings.

Do you have relevant, unique content on your website?

One of the most important aspects of SEO is having relevant and unique content on your website. Search engines like Google use algorithms to deter-

mine if a website has quality, relevant information that users are looking for. If your website doesn’t have enough content or isn’t correctly optimized, it won’t appear as high in search results as other websites with better SEO strategies.

Think about what your target audience is searching for. What questions are they asking? What are they researching? What are their biggest pain points and concerns? The answer to these questions are blog topics you should be writing about on your website! These blogs are not only relevant and helpful to your core demographic, but they can help increase your property’s ranking in Google search.

Do you have a backlinking strategy in place?

Another factor to consider is backlinks — links from other websites that point back to your multifamily website. The more quality backlinks you have pointing to your site, the higher it will

rank in search engine results pages (SERPs). Good SEO practices can help build up these backlinks over time, but getting started can be difficult and time-consuming.

Building organic backlinks is a slow but surefire way to boost SEO rankings, as search engines view these links as an endorsement of your website’s credibility. Fortunately, there are ways to increase the number of organic backlinks pointing to your site without relying on paid services:

1. Utilize SEO-friendly content: SEOfriendly content will help increase organic backlinks to your website by making it easier for other websites to link to you. Make sure the content on your multifamily website is well written, relevant and includes keywords related to your apartment community’s location or services.

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2. Reach out to other industry partners: Contacting industry partners such as local businesses or organizations can be a great way to get quality backlinks pointing to your multifamily website. Consider offering a free service or information in exchange for a link on their website; this shows that you are an authority in the industry and increases the likelihood of them linking back to you.

3. Engage with other apartment communities: You can also reach out to other multifamily websites in your area or around the country. Consider offering a guest blog post or start an SEO-friendly discussion on social media. Building relationships with other multifamily websites could help increase SEO rankings for your website over time.

Finally, SEO is an ongoing process. As search engine algorithms change and new websites are created daily, your SEO strategy may need to be frequently tweaked to keep up with the competition. Knowing what keywords you should target, having a well-structured website, and keeping track of analytics data will help you stay ahead of the game.

By understanding why your multifamily website isn’t showing up on page one of Google search results and taking steps to improve SEO, you can get better rankings and more organic traffic for your apartment community’s website. Good SEO practices take time but can have huge, huge rewards in terms of more visibility for your business online. With a little effort and attention to detail, you can get the SEO results you’re looking for.

About the Author: Ashley Tyndall is Director of Business Development for Criterion.B.

assisting a family member with storing their possessions. Property managers must avoid performing unit clean outs on their own. Such unsolicited activity is traumatizing to residents with hoarding disorder and has been proven ineffective over the long term. All residents have a right to their possessions.

Property managers can offer referrals to social workers or psychologists, selfstorage facilities and hoarding cleanup services. They can create a written planof-action agreed to by the resident. Above all, property managers should maintain reasonable expectations, addressing the problem in stages. They should provide continual assistance and support to those residents who cooperate. The motivation of residents with hoarding disorder cannot be forced, but it can be incentivized and reinforced.

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A Quarterly Review of Key Financial Pulse on the

4th Quarter 2022 Update

U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

U.S. Bureau of Labor Statistics; reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net

* For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties.

** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles–Long Beach–Anaheim, CA Metropolitan Statistical Area.

Embracing “Normalization”

No surprise—the sharp rise in interest rates that commenced a year ago has begun to take its toll, leaving apartment owners, among other investors, pondering what lies ahead in what may be a transformational period for the US economy (we’ll address the impact on rental housing later in this article).

To clarify, Federal Reserve Chair, Jerome Powell clearly warned us in March of 2022 when the rate hikes were commencing that a six to twelve month lag time would likely ensue before steeper borrowing costs would more fully wash through the economy and begin impacting in tangible ways.

Seemingly on cue the first dramatic manifestation of the power of rate increases was revealed in the collapse of Silicon Valley Bank (SVB) on March 11th of this year.

The nation’s 16th largest bank toppled under the weight of a cumulative 450 basis point spike in interest rates rolled out over eleven months by the Fed starting in March of last year. The Fed Funds rate rose from about 0% (i.e. virtually no cost borrowing for banks at that time) to about 4.50% as this article goes to press on 3-11-23. The severe upward rate changes caused an enormous value decline in SVB’s super heavy concentration of investments in fixed rate treasury securities, leaving the bank effectively insolvent. It was too many eggs in one basket, a rather shocking strategic error for a bank.

On a more widespread basis, con-

sumers, businesses and government entities with variable loans are beginning to feel the pain of substantially higher short term interest rates causing their debt service payments to rise sharply.

The Fed’s end game in jacking up interest rates is to slow overall buying demand on the back of these higher borrowing costs; in theory, reduced buying demand = disinflation. It is of course inflation, which became a huge concern in the first half of 2022 (CPI reached 9.1% in June), that precipitated the Fed’s rate hiking policy in this first place. Rate raises are the Fed’s sole tool to combat inflation.

How long for this inflation battle to run its course and where will interest rates land? One can only speculate. But as to why we are confronting this severe economic stress at this time, it may boil down to “normalization”, that is, a needed reversion to more traditional and natural economic fundamentals.

It’s entirely plausible that the period stretching from the great recession of 2008–2009 through the covid pandemic was in fact an aberration. And the predominant through line for that era can be found in the existence of government supported low interest rates, initially used to propel us out of recession, later maintained at borrower friendly levels under the Fed-coordinated “quantitative easing” program, and finally culminating with the covid phenomenon from 2020 through 2022, where even greater government subsidization of interest rates resulted in

rates plummeting to all-time lows.

We note here that American homeowners that obtained 30 year fixed mortgages ranging from 2.625% to 4% during the 2009 to 2022 low rate window were fortunate considering that mortgage rates have actually averaged 7.75% since 1971.

As to the apartment marketplace, it will need to re-orient to the new normal of higher lending rates as we are weened away from artificially suppressed rates. The implication being that when carrying charges to acquire multifamily property goes up due to greater expenditures for mortgage debt, the purchase price presumably should decline in some proportionate way. Investors simply won’t buy if projected returns fall below the rate of inflation.

That said, the effect of higher interest rates has yet to dampen sale prices of Orange County apartments. On the contrary, in the fourth quarter of 2022 new highs were registered for gross rent multiplier at 18.44, price per SF at $504.64, and price per unit at $486,467. That’s a testament to the great esteem accorded to OC real estate, as well as the county’s ongoing housing shortage. However, it IS noteworthy that the number of sales in this past Q4 fell to 30 from 69 transactions in Q4 2021 and 55 in Q4 2020. This suggests that fewer and fewer investors are willing to buy in at such frothy prices.

My own view is that the marketplace

8 Ways to Identify Fraud in Rental Applications

Arecord 20.5 million jobs were lost in April 2020, and the unemployment rate soared to 14.7% due to the coronavirus.

According to CNN, Goldman Sachs now predicts that this rate is expected to peak at 25%, rivaling the Great Depression’s worst period. What does this mean for the residential rental industry? It means that fraud is increasing, and tenant screening is getting harder every day.

Where to look for fraud in financial documents:

Documents with Text Alteration have been edited either by adding new information, typically numbers, names or addresses, or removing information such as expenses, liens, etc. This type of fraud is easy to produce with home office equipment and easily overlooked in the screening process.

1. Does the name on the document match the applicant’s ID?

It’s easier to alter a financial document than it is a governmentissued ID. Check for discrepancies as the document may be stolen.

2. Is the income statement accurate? Inflation or deflation of income is also common practice these days. Adjusted incomes can fraudulently grant the applicant approval to a unit they wouldn’t qualify for otherwise.

3. Is the income source correct?

Check out the listed business entity. Is the source a legal and real business entity? Do they have a

phone number you can call or a location you could visit? An altered source of income can be a sign of criminal activity or be an entity created by the applicant to falsify income.

4. Is the document real? Template Farms produce and distribute fake documents. This type of fraud is increasingly popular because of its accessibility. Other application documents (References, background checks, criminal records)

5. Are the references listed legitimate? References can be faked by friends, family, and hired companies. If your applicant rented from an apartment or property management company, Google the company or call them directly. If your applicant has a private landlord as their rental reference, it’s harder to verify. Typically, you can tell if a reference is fake by looking up whether the given name on the application matches the property ownership or business registration.

6. Is your applicant who they claim to be?

Millions of people have fallen victim to identity theft, and the number is growing each day. If you can’t meet your applicant in person, schedule a video chat to review the application. Does the person on the chat match the ID? Do they answer questions they should know with ease?

BY DANIEL COOPER, REGIONAL SALES DIRECTOR, SNAPPT INC.

7. Is your applicant a real person? Synthetic fraud is a fake identity created from multiple sources, so check for inconsistencies. If multiple things don’t match up, it’s an indicator that the applicant is using a synthetic identity.

8. Perform your own background and credit checks. Be sure to do your own criminal and credit checks with reputable providers and cross-check the rental application. They can be the one source that the applicant cannot digitally modify before you receive the data.

About the Author:

Daniel Cooper is a Regional Sales Director at Snappt Inc. He has competed against the best athletes in the world, helped people look and feel their best, found families their dream homes, combated financial documentation fraud, and saved companies thousands of dollars and countless work hours.

TIP: Call and pretend to be looking for an apartment.

Call the reference listed on the application and ask if they have any available rental properties. A real landlord would say yes or no to a very typical phone call. But if the person on the other line says they don't know what you are talking about or hangs-up on you, it could be a fake.

The fake reference could have been prepared to put on the landlord act if you call saying you need a landlord reference, but you could throw them off guard if you pretend to be calling as a renter.

SEXUAL HARASSMENT

Are Your Employees Up to Date on Prevention Training?

Senate Bill 1343 requires that all California employers with five or more employees provide sexual harassment prevention training to both supervisory and non-supervisory employees. Training must take place within six months of hire or promotion and every two years thereafter.

This Workplace Harassment Training will cover:

Sexual Harassment Sex Discrimination Prevention of Claims

Title VII Civil Rights Act Investigating Complaints

A Certificate of Completion will be provided to each attendee who completes the training.

Instructor:

Date: Tuesday, April 18, 2023

Time: 9:00–11:00 a.m.

Location: Online via Zoom

Cost: Members — $55 Non-Members — $75

Colin Calvert Fisher & Phillips, LLP

get results

Mold & Asbestos: Dealing with the Dangerous Duo

The presence of mold and asbestos remain two of the most significant environmental health and safety hazards in rental housing today. It is critically important that you, as a property owner or operator, stay informed, and proactively identify and address potential threats in your communities. Failure to do so can leave you vulnerable to costly lawsuits that can threaten your business operations and investment.

This webinar will provide valuable information and expert guidance for dealing with the “Dangerous Duo” of Mold and Asbestos, including:

• Health risks and dangers associated with asbestos and mold

• Building materials most likely to contain suspect asbestos

• Common causes of mold/mildew… and how to manage them

• Determining the presence of asbestos or potentially dangerous mold

• Mold cleanup: How much you can do yourself, and when to call in an expert

• Asbestos abatement: Guidance and requirements for hiring an abatement contractor

• Housing provider liability and responsibilities

• Frequently Asked Questions

Featuring: James McClung President

Environmental Specialists

Date: Tuesday, April 25, 2023

Time: 10–11:30 a.m.

Location: Zoom Webinar

Cost: $20/members

The Benefits of AAOC Membership

Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including:

– Free consultation from our trained membership counselors

– Up-to-date rental and legal forms

– Thorough resident screening services

– Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

– Informative monthly membership meetings covering a variety of topics throughout the year

– The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

A SPECIAL WELCOME TO OUR NEWEST MEMBERS!

Ces Reyes Property

Chandler Properties

Martinez Properties

Family Properties

Cazzell Properties

SmartFaucets

Joanna Boey

7545 Irvine Center Drive Irvine, CA 92618

(626) 757-3663

info.smartfaucets@gmail.com

CORT Furniture Rental

Karie Talke

2540 Main Street Suite A Irvine, CA 92614

(949) 852-0711

karie.talke@cort.com

PODS For Business

Chad Schutt

13284 Eagle Ridge Chino Hills, CA 91709 (310) 270-5127

cschutt@pods.com

VT Property Management

Reynolds Properties

Cornish Properties

Vantis Apartments

City Lights at Town Center

New PSC Members

Dryer Vent Wizard of Chino Hills, Ontario & Corona

Chalae Walker 14525 Verona Place Eastvale, CA 92880 (213) 800-6365

cwalker@dryerventwizard.com

Specialty AC Heat

Wendell Grant

4650 Arrow Highway Ste C6 Montclair, CA 91763 (909) 982-7999

alexd.specialty@gmail.com

GQ Landscape Care, Inc.

Mario Quiroz 4195 Chino Hills Parkway, Suite 202 Chino Hills, CA 91709 (909) 906-6009

mariomquiroz@gqlandscapecare.com

Gilbreath Family Enterprises, LLC

Lebanoff Development Group

JR Investment LP

Citron Apartments

National Credit Systems

Gordon Marshall 1775 The Exchange SE Suite 300 Marietta, GA 30339 (800) 515-6858

gmarshall@nationalcreditsystems.com

EEEadvisor

Omidreza Ghanadiof

6500 Yucca Street 416 Los Angeles, CA 90028-4972 (805) 334-0037

info@eeeadvisor.com

CitySide Networks, LLC

Mike Gourzis

550 West B Street 4th Floor San Diego, CA 92101 (833) 318-4646

mike.gourzis@citysidefiber.com

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

is indeed undergoing an overdue cyclical change as it evolves with the natural ebb and flow of domestic and global eco nomic conditions. As always, there will be winners and losers in such circum stances. But in the long run the nation comes out ahead accommodating pre vailing economic forces. Our system is designed for that. Let us not stand in the way of the normalization process.

Pulse — continued from 35

Members

Knight Towing

Knight Towing has been servicing the Orange County residents and businesses for over 20 years. Our company specializes in private property impounds, and recoveries requested by either private person or law enforcement. All drivers employed by Knight Towing are required to go through extensive background check ran by Department of Justice. Employees also are expected to conduct themselves with the upmost professionalism. All of our fees are based off the California Highway Patrol rates, and are not discriminatory.

Some services Knight Towing has to offer are providing signage, re-stripping fire lanes, and helping property with vehicle violations. Our trucks are equipped with the latest technology a tow truck can offer.

The Knight Towing PPI App and the Managers Parking Portal offers you an easy way to successfully manage and enforce your parking regulations—both in the office and in the field. With these two systems you can Assign Parking Spaces, Issue Parking Permits, Revoke Parking Permits, Record Parking Violations, add Guests/Tenants to a do not tow Safelist, view History of towed vehicles and Request Tows.

All of these common parking problems can be reduced by utilizing Knight Towing’s Private Property Impound Services.

• Illegally parked vehicles in residents’ assigned spaces

• Illegally parked in Visitors or Reserved spaces

• Abandoned or Inoperable vehicles

• Vehicles parked in disabled spaces without proper placard

• Blocking garages, dumpsters or double parking

• Red Zones or No Parking Zones

Vehicle owners are responsible for fees associated with this service. You can expect fair and equitable handling of parking violators without price gouging or unethical treatment.

When customers arrive at our storage facility they are greeted by a courteous staff member who offer to do what’s necessary to help them retrieve their vehicle as quickly and easily as possible.

We have a state of art storage facility with video surveillance so customers are relieved when they see their vehicle is safe and secure.

Since day one, the community of Santa Ana has been essential to our success. We don’t take this for granted. Knight’s Towing understands the importance of giving back to the community that we love to serve. That’s why we are proud to sponsor multiple organizations that help the families and neighborhoods of Santa Ana!

Sincerely, Frank Mora

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory

(Please see Product & Service Council Contact Index for contact information)

All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

A.S. Wise, Inc.

Accounting Services

AllView Real Estate

Clarion Management, Inc.

Accounting Software

Yardi Systems Inc.

Answering Service

Anyone Home Rent Dynamics

Apartment Building Inspection

Green Home Solutions TrueEnviro

Zebra Construction Inc.

Apartment Market Research Data

ALN Data

Apartment SEO

CBRE Multifamily SoCal – Dan Blackwell & Team

Effortless Ads

The Mogharebi Group

Yardi Systems Inc.

Apartment Rental Publications & Services

apartments.com

Intellirent

RentPath

The Mogharebi Group

Apartment/Student Housing

ARIZE

Colliers International

Kairos Investment Management Company

LaundryUp

RokitNow

The Mogharebi Group

Restoration Services Company

VERO

Vesync

Appliances Sales, Service & Leasing

ACE Commercial Laundry Equipment, Inc.

Expressions Home Gallery

L and D Appliance Corp.

National Service Company

R&B Wholesale Distributors, Inc.

Asbestos

FIRST ONSITE Restoration

Restoration Management Company

Asphalt Sales & Service

Oliver Mahon Asphalt

Attorneys

Baker Law Group

Brennan Law Firm

Duringer Law Group, PLC

Fisher & Phillips

The Karlin Law Firm

Kimball, Tirey & St. John LLP Company

Newmeyer & Dillion, LLP

Schiff & Shelton

Wesierski & Zurek LLP, Lawyers

Bath Restoration or Renovations

Baldwin Construction

Buffalo Maintenance, Inc.

California Bath Restoration

OC Professional Maintenance Team

Surface Experts of South Irvine

TASORO Products

Restoration Services Company

Boiler Systems

DCM Services, Inc

Ironwood Plumbing, Inc.

Spicer Mechanical

Streamline Repipe and Plumbing Inc.

Water Heater Man, Inc.

Building Products

Schluter Systems

Buying Group

Optim Real Estate Services Company

OMNIA Partners, Multifamily Housing

Cabinets/Refinishing

Buffalo Maintenance, Inc.

KJ Carpet Wholesale

S M Painting Corp.

Surface Experts of South Irvine

TASORO Products

The Door & Window Company

Carpentry

AMS Construction

Buffalo Maintenance, Inc.

CertaPro Painters of Yorba Linda

Carpet Sales & Service

KJ Carpet Wholesale

R&B Wholesale Distributors, Inc.

Cleaning Service

Bio-One of Orange

Crown Building Services Inc.

Titanium Restoration Services Company

Collections

CollectTech

Duringer Law Group, PLC

David S. Schonfeld, Attorney at Law

Kimball, Tirey & St. John LLP Company

National Credit Systems

Communications

3CS InfoSystems

Cox Communications

Knock CRM

TouchPoint

Concrete Maintenance & Repair

AMS Construction

Buffalo Maintenance, Inc.

Precision Concrete Cutting

Oliver Mahon Asphalt

Construction

AMS Construction

Angelo Termite and Construction

Aquinas HVAC

Baldwin Construction

Buffalo Maintenance, Inc.

CAMP Construction Services

EEEadvisor

Ingersoll Rand

KD Electric Company

OC Professional Maintenance Team

Optimum Seismic, Inc.

RedRock Technologies

Schluter Systems

PSC Service Provider Directory

— continued on page 48

PSC Service Provider Directory

continued from page 47

Construction — Continued

Specialty AC Heat

TASORO Products

Trane/American Standard

Zebra Construction Inc.

Consulting

3CS InfoSystems

Colliers International

Investment Capital Real Estate

Optim Real Estate Services Company

Section 8 Management

Content Restoration

AMS Construction

Green Home Solutions TrueEnviro

Contract Services

CAMP Construction Services

Countertops

Buffalo Maintenance, Inc.

California Bath Restoration

KJ Carpet Wholesale

Surface Experts of South Irvine

TASORO Products

Deck Coatings, Magnesite Repairs, Waterproofing

AMS Construction

Buffalo Maintenance, Inc.

EEEadvisor

McCarthy Roofing

WICR Waterproofing & Decking

Digital Management Services

Rent Dynamics

Drain Cleaning

California Rooter & Plumbing

LA Hydro-Jet & Rooter Service, Inc.

Plumb It Right!

Total Rooter & Plumbing

Draperies/Blinds/Window Coverings

Apex Window Décor

R&B Wholesale Distributors, Inc.

Drug & Alcohol Testing

TAG / AMS, Inc.

Dryer Vent & Duct Cleaning

Aquinas HVAC

Crown Building Services Inc.

Dryer Vent Wizard of Chino Hills, Ontario & Corona

Specialty AC Heat

Electric Vehicle Products & Services

A-EV Installs

KD Electric Company

ProPower Electric Co Inc.

REVS (Refuel Electric Vehicle Solutions)

Electrical

A-EV Installs

KD Electric Company

ProPower Electric Co Inc.

Electronic Signature

VERO

Energy Management

Armada Power

Pearlx

Trane/American Standard

Yardi Systems Inc.

Zen Ecosystems

Environmental Consulting & Training

American Environmental Specialists, Inc.

American Environmental Specialists, Inc.

Bio-One of Orange

Green Home Solutions TrueEnviro

Restoration Management Company

Strategic Sanitation Services

Escrow

Genesis Bank

Estate Planning

Exchange Resources, Inc.

Kimball, Tirey & St. John LLP Company

Fencing & Gates

Buffalo Maintenance, Inc.

Fire Safety

Black Bird Fire Protection, Inc. FireAvert, LLC

Fire & Flood Restoration

BluSky Restoration Contractors, LLC

Commercial Restoration Company Green Home Solutions TrueEnviro

PRC Restoration

Precision Environmental

Restoration Management Company

Fitness Equipment

Opti-Fit Fitness Solutions

Flooring

KJ Carpet Wholesale

Surface Experts of South Irvine

TASORO Products

Urban Surfaces

Furnaces

Specialty AC Heat

Trane/American Standard

Furniture/Furniture Rental

AFR Furniture

CORT Furniture Rental

Garage Doors

Mesa Artificial Turf/Garage Doors

General Contractor

Angelo Termite and Construction

Baldwin Construction

BluSky Restoration Contractors, LLC

Buffalo Maintenance, Inc.

EmpireWorks Reconstruction and Painting

FIRST ONSITE Restoration

OC Professional Maintenance Team

PRC Restoration

S M Painting Corp.

Zebra Construction Inc.

Handyman

Buffalo Maintenance, Inc.

OC Professional Maintenance Team

S M Painting Corp.

Heating & Air Conditioning

Aquinas HVAC

Expressions Home Gallery

Ingersoll Rand

L and D Appliance Corp.

OC Professional Maintenance Team

R&B Wholesale Distributors, Inc.

Spicer Mechanical

Trane/American Standard

Zen Ecosystems

Insurance

AssuredPartners

Brian Berg Insurance Services, Inc.

Deans & Homer, Renter’s Insurance

Dick Wardlow Insurance Brokers

Farmer’s Insurance — Theresa Simes Agency

ISU — The Olson Duncan Agency

Navion Insurance Associates, Inc

NFP Property & Casualty

Prendiville Insurance Agency

Rey Insurance Services, Inc.

TheGuarantors

Internet Services

3CS InfoSystems

Apartment SEO

apartments.com

CitySide Networks, LLC

Cox Communications

Dish Fiber

RentPath

Inspections

EEEadvisor

Zebra Construction Inc.

Investments

American 1031

Exchange Resources, Inc.

Kay Properties & Investments Company

LordCap Green

Morgan Skenderian Investment Real Estate Group Company

Janitorial

Strategic Sanitation Services

Kitchen Renovations

Baldwin Construction

Buffalo Maintenance, Inc.

California Bath Restoration

Schluter Systems

Landscapes/Hardscapes

BrightView Landscape Services, Inc.

GQ Landscape Care, Inc.

ManageMowed

Mariposa Landscapes, Inc.

Laundry Equipment & Services

ACE Commercial Laundry Equipment, Inc.

All Valley Washer Service Inc.

L and D Appliance Corp.

Landcare Logic

National Service Company

PWS Laundry / Alliance

R&B Wholesale Distributors, Inc.

WASH Multi Family Laundry Systems

Lending Institutions

Alfa Investments & Loans

CBRE Multifamily SoCal – Dan Blackwell & Team

Chase Multifamily Lending

Genesis Bank

Torrey Pines Bank

Lighting

A-EV Installs

KD Electric Company

ProPower Electric Co Inc.

Magnesite Repairs

Buffalo Maintenance, Inc.

Maintenance, Repairs, Products

A-EV Installs

Aquinas HVAC

Buffalo Maintenance, Inc.

Clarion Management, Inc.

Evolution Building Efficiency

GQ Landscape Care, Inc.

Ingersoll Rand

KD Electric Company

Mariposa Landscapes, Inc.

OC Professional Maintenance Team

ProPower Electric Co Inc.

Specialty AC Heat

Trane/American Standard

WICR Waterproofing & Decking

Marketing

Clarion Management, Inc.

Effortless Ads

Intellirent

Rent Dynamics

VERO

Zumper

Mold Remediation

American Environmental Specialists, Inc.

Bio-One of Orange

FIRST ONSITE Restoration

Green Home Solutions TrueEnviro

Precision Environmental

Moving & Mobile Storage

PODS For Business

Multi-Family Advisory Services

California Energy-Smart Homes

CheckpointID

Exchange Resources, Inc.

Optim Real Estate Services Company

The Mogharebi Group

Odor Removal

FIRST ONSITE Restoration

Strategic Sanitation Services

Outdoor Furniture & Refinishing

Bassett Outdoor Contract

Legacy Customs

Patio Guys

Paint Sales & Service

Behr Paint

CertaPro Painters of Yorba Linda

EmpireWorks Reconstruction and Painting

OC Professional Maintenance Team

R&B Wholesale Distributors, Inc.

S M Painting Corp.

West Coast Drywall & Paint

Parking

Community Boss

Reliant Parking Solutions, LLC

Zebra Construction Inc.

Pest Control

Angelo Termite and Construction

Lloyd Pest Control

Precision Environmental

Western Exterminator Company

Pipe Restoration

Plumb It Right!

Streamline Repipe and Plumbing Inc.

Plumbing, Contractors & Supplies

California Rooter & Plumbing

EZ Drain & Plumbing

Ironwood Plumbing, Inc.

Plumb It Right!

R&B Wholesale Distributors, Inc.

Repipe Specialists, Inc

Schluter Systems

SmartFaucets

Streamline Repipe and Plumbing Inc.

Total Rooter & Plumbing

Water Heater Warehouse

Pool & Spa Service & Repair

Pacific Coast Commercial Pool Service

Power/Pressure Washing

CertaPro Painters of Yorba Linda

Crown Building Services Inc.

Private Security

Defense International Corporation

Private Investigations

FPK Security, Inc.

Products

TheGuarantors

Property Management

AIM Properties

Allen Properties

AllView Real Estate

API Property Management

Clarion Management, Inc.

Consensys Property Management Company

DM Smithco

Dunlap Property Group

JLE Property Management

L’Abri Management, Inc.

LoCali Management Group

The Management Works

Optim Real Estate Services Company

Orange County Property Management

Prestige Property Management

ProActive Realty Investments

Reynolds Realty Advisors

Roberts Management & Investments

Satellite Management Company

South Coast Real Estate & Property Management

Sullivan Property Management

SVN / Vanguard — Cameron Irons

Property Management Software

ARIZE

Anyone Home Appfolio, Inc.

Community Boss

Luminous

Reliant Parking Solutions, LLC

Rent Dynamics

Rentler

RokitNow

Snappt Inc.

VERO

Vesync

Yardi Systems Inc.

PSC Service Provider Directory — continued on page 50

PSC Service Provider Directory

continued from page 49

Property Management Staffing & Training

Approved Real Estate

Multi Team Services

NPM Staffing an InterSolutions Company

Section 8 Management

The Liberty Group

Rain Gutters

Argos Homes Systems

McCarthy Roofing

Real Estate/Investments

Alfa Investments & Loans

AllView Real Estate

CBRE Multifamily SoCal – Dan Blackwell & Team

Colliers International

DM Smithco

Gorman & Associates

Investing in The OC

Investment Capital Real Estate

Real Estate/Investments — Continued

Kairos Investment Management Company

Kay Properties & Investments Company

Marcus & Millichap

Morgan Skenderian Investment

Real Estate Group Company

Prestige Property Management

ProActive Realty Investments

Realtors Commercial Alliance of Orange County (RCAOC)

Section 8 Management

SVN / Vanguard — Cameron Irons

Real Estate Broker

AllView Real Estate

CBRE Multifamily SoCal — Dan Blackwell & Team

KW Commercial

Morgan Skenderian Investment

Real Estate Group Company

Optim Real Estate Services Company

The Mogharebi Group

Reconstruction

AMS Construction

Baldwin Construction

Commercial Restoration Company

EmpireWorks Reconstruction and Painting

Precision Environmental

WICR Waterproofing & Decking

Recycling

Strategic Sanitation Services

Rent Payment System

Section 8 Management

Resident Screening

AllView Real Estate

Intellirent

Rentler

SafeRent Solutions

Snappt Inc.

VERO

Yardi Systems Inc.

Roofing

AMS Construction

CAMP Construction Services

Guardian Roofs by Sudduth Construction Inc.

McCarthy Roofing

Royal Roofing.com (RWS&P, Inc.)

Security Services/Patrol Services

ADT Multifamily

ARIZE

California Safety Agency

Defense International Corporation

FPK Security, Inc.

Snappt Inc.

USGI — Upland Group

Vesync

Seismic Retrofitting & Engineering

Optimum Seismic, Inc.

Service and Leasing

Snappt Inc.

TheGuarantors

Solar Thermal

Pearlx

Staffing Service

Approved Real Estate

InterLink Multifamily Staffing

Surface Restoration

AMS Construction

Surface Experts of South Irvine

Sustainability/Green Energy

California Energy-Smart Homes

Green Home Solutions TrueEnviro

Optima

Pearlx

Zen Ecosystems

Tax Planning

Exchange Resources, Inc.

Telecommunications

CitySide Networks, LLC

Cox Communications

Dish Fiber

Towing

Dedicated Transportation Services

Knight Towing

Professional Towing LLC

TO’ and MO’ Towing

Training

Clarion Management, Inc.

Section 8 Management

Trash Services

Strategic Sanitation Services

Valet Living

Tree Service

David’s Tree Service, Inc.

GQ Landscape Care, Inc.

ManageMowed

Mariposa Landscapes, Inc.

Utilities & Sub Metering

Conservice

Livable

Southern California Edison-Multi Family Program

Zen Ecosystems

Video Commercials

NPM Staffing an InterSolutions Company

Video Surveillance

Assure by Remote Ally

Water Heaters

California Rooter & Plumbing

DCM Services, Inc

R&B Wholesale Distributors, Inc.

Specialty AC Heat

Total Rooter & Plumbing

Water Heater Man, Inc.

Water Heater Warehouse

Water Heaters Only Inc.

Waterproofing

AMS Construction

S M Painting Corp.

Schluter Systems

WICR Waterproofing & Decking

Water Removal

ATI

FIRST ONSITE Restoration

Precision Environmental

Restoration Management Company

Website Development/Online Advertising

Apartment SEO

Windows & Doors

Bear Windows Inc.

Crown Building Services Inc.

Mesa Artificial Turf/Garage Doors

Moore Replacements

The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service Provider Directory Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services)

All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

3CS InfoSystems

Chris Counts

23450 Piedras Road Perris, CA 92570 (951) 990-9721 chris@3cs.net

A.S. Wise, Inc.

Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

A-EV Installs

Liliana Phillips 8536 Hamilton Avenue Huntington Beach, CA 92646 (562) 519-0252 lily@ev-installs.com

ACE Commercial Laundry Equipment, Inc.

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 66 for the location of our ad.

ADT Multifamily

1192 Handy Street Orange, CA 92807 (714) 858-1344

We provide home automation, security systems, keyless door locks & smart thermostats.

AFR Furniture

John Spivey 3330 Garfield Avenue Commerce, CA 90040 (323) 400-7508 jspivey@rentfurniture.com — http://www.rentfurniture.com

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net

Alfa Investments & Loans

Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

PSC Contact Index — continued on page 52

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius

1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850

frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

AllView Real Estate

Daniel Gutierrez 1501 Westcliff Drive, Suite 270 Newport Beach, California 92660 (949) 400-4275

info@allviewrealestate.com

ALN Data

Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218

Samantha@alndata.com — www.alndata.com Apartment data and market research.

American 1031

Adam Bryan 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757 adam@american1031.net

American Environmental Specialists, Inc.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 66 for the location of our ad.

AMS Construction

1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663

info@amsroofingconstruction.com

See the Advertisers Index on Page 66 for the location of our ad.

Angelo Termite and Construction

Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809

info@angelotermite.com

See the Advertisers Index on Page 66 for the location of our ad.

Anyone Home

Jaime Conde

25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Engagement and automation tools through Contact Center and CRM software.

API Property Management

Margie Tabrizi

1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com

Apartment SEO

Ronn Ruiz

100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com

Adriana Mamola 3161 Michelson Dr, #1675 Irvine, CA 92612 (951) 522-3001

amamola@costar.com

#1 nationwide provider of information and advertising services.

Apex Window Décor

Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588

deepag@apexwindowdecor.com — www.apexwindowdecor.com

See the Advertisers Index on Page 66 for the location of our ad. Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536

mindy.sorenson@appfolio.com

See the Advertisers Index on Page 66 for the location of our ad.

Approved Real Estate

Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Aquinas HVAC

Eric Barnett 7438 Trade Street San Diego, CA 92121 (610) 410-3154

eric.barnett@aquinashvac.com

Gain

LEARN the In’s and Out’s of 1031 Exchanges and Delaware Statutory Trust DST Investments

MONTHLY Cash Flow Potential via ACH Direct Deposit*

Preferred Return* 10.00% FEATURED

ACCESS

CLOSE

Representative Photo

*Preferred return is not guaranteed and is subject to available cash flow. All offerings shown are Regulation D, Rule 506c offerings. Potential returns and appreciation are never guaranteed and loss of principal is possible. Please speak with your CPA and attorney for tax and legal advice.*The There is a risk Investors may not receive distributions, along with a risk of loss of principal invested. This material does not constitute an offer to sell nor a solicitation of an offer to buy any security. Such offers can be made only by the confidential Private Placement Memorandum (the “Memorandum”). Please read the entire Memorandum paying special attention to the risk section prior investing. IRC Section 1031, IRC Section 1033 and IRC Section 721 are complex tax codes therefore you should consult your tax or legal professional for details regarding your situation. This material is not to be construed as tax or legal advice. There are material risks associated with investing in real estate securities including illiquidity, vacancies, general market conditions and competition, lack of operating history, interest rate risks, general risks of owning/operating commercial and multifamily properties, financing risks, potential adverse tax consequences, general economic risks, development risks and long hold periods. There is a risk of loss of the entire investment principal. Past performance is not a guarantee of future results. Potential cash flow, potential returns and potential appreciation are not guaranteed. Securities offered through FNEX Capital.

PSC Contact Index — continued from page 52

Argos Homes Systems

Mr. James Van Dyke

11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534

argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 66 for the location of our ad.

ARIZE

Chao Wang

1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050

Chao.Wang@ArizeHub.com

Armada Power

Robert Cooke 230 West Street Columbus, OH 43215-2655 (909) 730-6509 robert.cooke@armadapower.com

Assure by Remote Ally

Eddie Conlon

4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com

AssuredPartners

Kate Shoemaker

2913 S Pullman Street Santa Ana, CA 92705 (949) 417-4047 kate.shoemaker@assuredpartners.com

ATI

3360 La Palma Anaheim, CA 92806 (714) 412-0828 edwina.garcia@atirestoration.com

Baker Law Group

Christine Baker 7700 Irvine Center Dr., Suite 800 Irvine, CA 92618 (949) 450-0444 jbaker@bakerlawgroup.com

Baldwin Construction

Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net

Bassett Outdoor Contract

Jonathan Bennett PO Box 1280 Haleyville, AL 35565 (205) 486-5102 jlbennett@bassettoutdoorcontract.com

Bear Windows Inc.

George Torres

1400 S Goodrich Blvd Commerce, CA 90022 (888)470-2645 george@bearwindows.com — www.bearwindows.com

Behr Paint

Lori Flores

1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com

Bio-One of Orange

Cory Flores

1439 West Chapman Avenue #159 Orange, CA 92868 (949)306-1733

Cory@Biooneorange.com — www.biooneorange.com

Black Bird Fire Protection, Inc.

10282 Trask Ave Ste D Garden Grove, CA 92843 (714) 462-6095

info@blackbirdfire.com

BluSky Restoration Contract, LLC

Stefanie Koslosky

1183 Warner Ave Tustin, CA 92780 (562) 760-9279

Stefanie.koslosky@goblusky.com

Brennan Law Firm

Michael Brennan

67 Live Oak Avenue, Suite 105 Arcadia, CA 91006 (626) 294-0500 mike@mbrennanlaw.com

See the Advertisers Index on Page 66 for the location of our ad.

Brian Berg Insurance Services, Inc.

Brian Berg

25950 Acero, #345 Mission Viejo, CA 92691 (949) 243-9393 Brian@bbisinc.com — www.bbisinc.com

BrightView Landscape Services, Inc.

Kristina Schafer

1960 S Yale St. Santa Ana, CA 92704 (949) 438-8528

Kristina.SChafer@brightview.com

Buffalo Maintenance, Inc.

Frank Alvarez

6861 Stanton Ave., Suite G Buena Park, CA 90621 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 66 for the location of our ad.

California Bath Restoration

Carly Camacho

1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Energy-Smart Homes

Melinda Dinin 10680 White Rock Road #100 Rancho Cordova, CA 95670 (833) 987-3935 caenergysmarthomes@trccompanies.com

California Rooter & Plumbing

Mr. Mark Fowler

1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 66 for the location of our ad.

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990

dcowan@csapatrol.com — www.csapatrol.com

CAMP Construction Services

Ronni Anthony

15139 South Post Oak Rd. Houston, TX 77053 (713) 413-2267

ranthony@campconstruction.com

CBRE Multifamily SoCal – Dan Blackwell & Team

Daniel Blackwell

3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319

dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 66 for the location of our ad.

CertaPro Painters of Yorba Linda

Jeff Cornelius 2941 E Miraloma Avenue, Suite 7 Anaheim, CA 92806 (714) 420-5769 jeffcornelius@certapro.com

Chase Multifamily Lending

3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

CheckpointID

Gabe Jones

4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com

CitySide Networks, LLC

Mike Gourzis 550 West B Street 4th Floor San Diego, CA 92101 (833) 318-4646 mike.gourzis@citysidefiber.com

Clarion Management, Inc. 101 Pacifica, #260 Irvine, CA 92618 (949)383-4762 bmoody@clarionmgmt.com

CollectTech

Kenneth Stumbo 981 Powell Avenue Southwest Suite 115 Renton, WA 98057 (425) 441-4096 ken@collecttech.com

Colliers International

Pat Swanson 3 Park Plaza, Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Commercial Restoration Company

Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com

Community Boss

Leah Griffiths 2911 1/2 Hewitt Ave Suite 8 Everett, WA 98201 (866) 387-7275

help@communityboss.com — http://communityboss.com

Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400

laureld@consensyspm.com — www.consensyspm.com

Conservice

Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379

communications@conservice.com

CORT Furniture Rental

Karie Talke 2540 Main Street Suite A Irvine, CA 92614 (949) 852-0711

karie.talke@cort.com

PSC Contact Index —

continued from page 54

Cox Communications

Alicia Gray

27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163

alicia.gray@cox.com

Crown Building Services Inc.

Jason Maslach

548 Malloy Ct. Corona, CA 92878 (714) 694-1007

jason@crownservicesinc.com – www.crownservicesinc.com

David’s Tree Service, Inc.

Jay Olavarria

19051 Gothard Street Huntington Beach, CA 92648 (714) 842-6345

Jay@davidstreeservice.com—info@davidstreeservice.com

DCM Services, Inc

David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 66 for the location of our ad. Deans & Homer, Renter’s Insurance

Debbie Halverson

110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com

Dedicated Transportation Services

Richard Rodrigues

13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034

richthetowguy@yahoo.com

www.dedicatedtransportationservices.com

Defense International Corporation

Chaz McKinney

130 South Prospect Avenue Tustin, CA 92780 (714) 646-1945 defenseintco@gmail.com

Dick Wardlow Insurance Brokers

Matt Wardlow

233 High Street Moorpark, CA 93021 (805) 553-0505 x 320

mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct Signs and Designs

(NorCal Direct Marketing Inc. DBA)

Angela Waugh

5151 Golden Foothill Pkwy, #110 El Dorado Hills, CA 95762 (916) 941-8046

angela@directsd.com — directsd.com

Dish Fiber Eva Wai

4223 Fairgrounds Street Riverside, CA 92501 (951) 201-3544 eva.wai@dish.com

DM Smithco Duane Van Handel

1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983

dvh@dmsmithco.com

Dryer Vent Wizard of Chino Hills, Ontario & Corona

Chalae Walker

14525 Verona Place Eastvale, CA 92880 (213) 800-6365

cwalker@dryerventwizard.com

Dunlap Property Group

Paul Dunlap

801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111

pdunlap@dpgre.com — www.dpgre.com

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free Specializes in landlord/tenant law, debt collection, eviction.

EEEadvisor

Omidreza Ghanadiof

6500 Yucca Street 416 Los Angeles, CA 90028-4972 (805) 334-0037

info@eeeadvisor.com

Effortless Ads

Madeline Nash 209 Cornwall Street Northwest Leesburg, VA 20176 (214) 952-9862

madeline@effortlessads.com

PSC Contact Index — continued on page 58

PSC Contact Index — continued from page 56

EmpireWorks Reconstruction and Painting

Chet Oshiro

1682 Langley Ave. Irvine, CA 92614

(888) 278-8200

coshiro@empireworks.com — www.empireworks.com

Exchange Resources, Inc.

Franck Bideau

PO BOX 837

Huntington Beach, CA 92648

(949) 508-9827

Fbideau@Exchangeresources.net — http://exchangeresources.net

Expressions Home Gallery

Sherri Galusha

17138 Von Karman Ave

Irvine, CA 92614

(949) 271-2085

srgalusha@morsco.com

Major appliances for apartments.

EZ Drain & Plumbing

Stacie Fluhrer

6709 Washington Ave, #944

Whittier, CA 90601

(714) 640-0699

ezdrainandplumbing@gmail.com

See the Advertisers Index on Page 66 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency

Terri Simes

17155 Newhope Street #F

Fountain Valley, CA 92708

(714) 966-3000

tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 66 for the location of our ad.

FireAvert, LLC

Nathan Brown

1655 West Maple Street Mapleton, UT 84664-3131 (801) 692-0306

nathan@fireavert.com

FIRST ONSITE Restoration

Lisa McCollough

1275 N. Grove St Anaheim, CA 92806 (619) 537-9499

lisa.mccollough@firstonsite.com

Fisher & Phillips

2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424

cbaran@laborlawyers.com

Genesis Bank

Lauren DiBiase

4675 MacArthur Ct Suite 1600 Newport Beach, CA 92660 (949) 273-1226 ldibiase@mygenesisbank.com

Gorman & Associates

Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 66 for the location of our ad.

GQ Landscape Care, Inc.

Mario Quiroz

4195 Chino Hills Parkway, Suite 202 Chino Hills, CA 91709 (909) 906-6009 mariomquiroz@gqlandscapecare.com

Green Home Solutions TrueEnviro

James Armendariz

20984 Bake Pkwy, Ste 100 Lake Forest, CA 92630 (909) 238-4169

socal@trueenviro.com

Guardian Roofs by Sudduth Construction Inc.

Helen Tredo

1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619

guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 66 for the location of our ad.

HMWC, CPAs & Business Advisors

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com

HMWC, CPAs & Business Advisors

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com

Ingersoll Rand

Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com

Intellirent

Cassandra Joachim 632 Commercial Street, 5th Floor San Francisco, CA 94111 (415) 849-4400 info@myintellirent.com

InterLink Multifamily Staffing

Lisa Wetzel

17321 Irvine Boulevard

Tustin, CA 92780

(949)400-1678

lisa@interlinkmultifamily.com

Investing in The OC

Mercedes Shaffer

1200 Newport Center Drive Newport Beach, CA 92660 (714) 330-9999

InvestingInTheOC@gmail.com — http://investingintheoc.com

Investment Capital Real Estate

Ignacio Diaz, Jr.

1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817

id@investmentcapitalre.com — www.investmentcapitalre.com

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Ironwood Plumbing, Inc.

Carl Ludwig

101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575

carl@ironwoodplumbing.com — www.ironwoodplumbing.com

ISU — The Olson Duncan Agency

Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441

jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

JLE Property Management

Denise Arredondo

202 E Broadway Anaheim, CA 92805 (714) 778-0480

www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 66 for the location of our ad.

Kairos Investment Management Company

Jon Needell 30242 Esperanza

Rancho Santa Margarita, CA 92688

(949) 709-8888

jneedell@kimc.com — www.kimc.com

Kay Properties & Investments Company

Patricia Aballe

21515 Hawthorne Blvd, 360 Torrance, CA 90503 (855) 899-4597

info@kpi1031.com

See the Advertisers Index on Page 66 for the location of our ad.

The Karlin Law Firm

Scott Karlin

13522 Newport Avenue, Suite 201 Tustin, CA 92780

(714) 731-3283

Scott@Karlinlaw.com — Mike@Karlinlaw.com

KD Electric Company

Derrick Laughlin

17071 E. Imperial Hwy., Suite A6

Yorba Linda, CA 92886

(714) 223-2700

derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kimball, Tirey & St. John LLP Company

Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614

(800) 564-6611

deborah.biggs@kts-law.com

KJ Carpet Wholesale

Chris Yi PO Box 369 Walnut, CA 91788 (909) 455-0180

AR@kj-carpet.com

Knight Towing Frank Mora

1001 North Logan Street Santa Ana, CA 92701 (714) 686-5975

sales@knightstotherescue.com

Knock CRM

Amy Marthaller

1455 Northwest Leary Way, 200 Seattle, WA 98107 (714)718-3891

amarthaller@knockcrm.com — https://www.knockcrm.com

KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263

randycombs@kw.com

See the Advertisers Index on Page 66 for the location of our ad.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105

henryh@lndappl.com — www.lndappl.com

PSC Contact Index — continued from page 59

L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972

www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc.

Dan Baldwin

10639 Wixom St Sun Valley, CA 91352 (800) 750-4426

dbaldwin@lahydrojet.com

Landcare Logic

Jalin Gerber

1448 N. Glassell Orange, CA 92867 (951) 316-8002

jalin@landcarelogic.com — www.landcarelogic.com

LaundryUp

Howard Lee

1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835

hmlee_vp@yahoo.com — www.laundryup.com

Legacy Customs 1477 East Cedar Street Ontario, CA 91761 (909) 923-2558 x120 lily@meadowdecor.com

Livable

Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027

comesave@livable.com — www.livable.com

See the Advertisers Index on Page 66 for the location of our ad.

Lloyd Pest Control

David Hinrichs

1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369

david.hinrichs@lloydpest.com

LoCali Management Group

Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074

Nathan@livinglocali.com — www.livinglocali.com

Boutique style property management.

LordCap Green

Jessica Collins

14 Wall Street, Ste 1720 New York, NY 10005 (212)400-7142

team@lordcapgreen.com — https://www.lordcapgreen.com

Luminous

Joel Duchesne 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275

help@luminousresidential.com

ManageMowed

Chris Michael 12672 Limonite Ave, Suite 3E #154 Eastvale, CA 92880 (714) 592-0019

Chris.M@ManageMowed.com

Rancho-Ontario@managemowed.com https://www.managemowed.com/locations/rancho-cucamonga

Marcus & Millichap

Jon Giannola

19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200

jgiannola@marcusmillichap.com

See the Advertisers Index on Page 66 for the location of our ad. Mariposa Landscapes, Inc.

Larry Rudd

1107 East Walnut Street Santa Ana, CA 92701 (626) 562-0707 larry.rudd@mariposa-ca.com — www.mariposa-ca.com

McCarthy Roofing

Aaron Martin

625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

customerservice@mccarthyroofing.com

See the Advertisers Index on Page 66 for the location of our ad.

Mesa Garage Doors

Meridith Denos

4915 E Hunter Ave Anaheim, CA 92807 (808) 807-7566

mdenos@mesagaragedoors.com — www.mesagaragedoors.com

Moore Replacements

Mike Moore

1525 W MacArthur Blvd, Unit 16 Costa Mesa, CA 92626 (714) 963-0505 mike@moorereplacements.com

Morgan Skenderian Investment Real Estate Group Company

4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800

md@morganskenderian.com

Multi Team Services

Teresa Manzano Mendoza

17321 Irvine Blvd, #205 Tustin, CA 92780 (714) 213-8841 teresa@multiteam.net — www.multiteamservices.com

National Credit Systems

Gordon Marshall 1775 The Exchange SE Suite 300 Marietta, GA 30339 (800) 515-6858 gmarshall@nationalcreditsystems.com

National Service Company

Anel Burgin

845 N Commerce St Orange, CA 92867 (714) 633-1811 ab_national@yahoo.com — www.apartmentlaundry.com

See the Advertisers Index on Page 66 for the location of our ad.

Navion Insurance Associates, Inc Shawntae Stewart 23001 La Palma Avenue, Ste 120 Yorba Linda, CA 92887 (714) 202-4711

sstewart@navionins.com — www.navionins.com

Newmeyer & Dillion, LLP

Rondi Walsh

895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000

rondi.walsh@ndlf.com

NFP Property & Casualty

Eric R. Marrs, CIC, CRM, Vice President 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 617-2446

eric.r.marrs@nfp.com — www.nfp.com

Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company

Laura Aliberti

2400 East Katella Ave., Suite 800

Anaheim, CA 92806 (949) 307-1595

laliberti@npmstaffing.com — www.npmstaffing.com

OC Professional Maintenance Team

Jennifer Barragan

1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633

info@ocproteam.com

See the Advertisers Index on Page 66 for the location of our ad.

Oliver Mahon Asphalt

Michelle Hogge

182 Wells Place Costa Mesa, CA 92627 (949) 548-6398

admin@olivermahon.com

OMNIA Partners, Multifamily Housing

840 Crescent Center Drive, Suite 600 Franklin, TN 37067

lindsey.scholl@omniapartners.com

Opti-Fit Fitness Solutions

Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com

Optim Real Estate Services Company

Tom Gibbons

620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610

tom@optimres.com

Optimum Seismic, Inc.

Ali Sahabi

5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000

asahabi@optimumseismic.com — www.optimumseismic.com

See the Advertisers Index on Page 66 for the location of our ad. Orange County Property Management

Eric Reichert

16742 Gothard Street, Suite 117 Huntington Beach, CA 92647 (714) 840-1700 eric@ocmgmt.com — orangecountypropertymanagement.com

See the Advertisers Index on Page 66 for the location of our ad. Pacific Coast Commercial Pool Service

Roger Klump 5282 Acacia Ave Garden Grove, CA 92845 (714) 351-1881

rdklump@gmail.com

Patio Guys

Joanna Solis

2907 Oak St Santa Ana, CA 92707 (800) 310-4897

commercial@patioguys.com

Pearlx

Phillip Forrester

1612 Cambridge Circle Charlottesville, VA 22903 (323) 863-8403 pf@pearlxinfra.com

PK Security, Inc.

Steve Flamm

P.O. Box 55597 Valencia, CA 91355 (800) 459-4068

stevef@fpksecurity.com

PSC Contact Index — continued on page 62

Mitigate Risk with NAA Click & Comply

NAA’s newest performance management and compliance software allows property management companies to consolidate processes and systems into one place for ease of use, transparency and communication for your teams.

RISK MITIGATION

Benefits:

• Mitigate risk across your entire portfolio

• Extend the list of costly equipment

• Achieve consistency and compliance

• Save time and avoid costly violations

• Build accountability and trust through real time visibility

PSC Contact Index —

continued from page 60

Plumb It Right!

Terry Gepford

2135 North Orange Olive Road

Orange, CA 92865 (949) 275-2913

terrylgepford@gmail.com

PODS For Business

Chad Schutt

13284 Eagle Ridge Chino Hills, CA 91709 (310) 270-5127

cschutt@pods.com

PRC Restoration

Freddy Rodriguez

23839 Banning Blvd

Carson, CA 90745 (562) 490-6900

info@prcrestoration.com — www.prcrestoration.com

Precision Concrete Cutting

Aaron Anderson 650 S Grand Ave #108

Santa Ana, CA 92705 (760)448-0979

aaron@pcctriphazardremoval.com — www.safesidewalks.com

Precision Environmental

Mark Taylor

4350 Transport Street, Suite 109 Ventura, CA 93003 (805) 641-9333

mtaylor@precisionenv.com

Prendiville Insurance Agency

Angela Weiss

24661 Del Prado, Suite 3

Dana Point, CA 92629-2805 (949) 487-9696

angela@prendivilleagency.com

Prestige Property Management

Brad Clark

1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518

brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate.

ProActive Realty Investments

Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138

rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

Professional Towing LLC

Alberto Castellanos

593 North Batavia Street Orange, CA 92868-1218 (714) 616-0290

dispatch@albertostowing.com

ProPower Electric Co Inc.

Angel Rodriguez

11138 Del Amo Boulevard #382

Lakewood, CA 90715

(562) 569-9864

angel@propowerelectricco.com

PWS Laundry / Alliance

John Endahl

12020 Garfield Ave South Gate, CA 90280

(323) 721-8832

jendahl@pswlaundry.com — www.pwslaundrywest.com

R&B Wholesale Distributors, Inc.

David Rhodes

2350 S. Milliken Ontario, CA 91761 (909) 230-5400

drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 66 for the location of our ad.

RedRock Technologies

Jake Tirabassi

15215 Alton Parkway, #200 Irvine, CA 92618 (949)386-0798 jaket@itredrock.com

Reliant Parking Solutions, LLC

Kevin Wexler PO Box 13004 Carlsbad, CA 92013 (760) 494-0938 info@reliantparking.com

Rent Dynamics

Bryson Jensen 91 East 700 South Logan, UT 84321 (866) 513-7368 marketing@RentDynamics.com — https://rentdynamics.com

Rentler

Barton Strawn

200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com

RentPath

Laura Lemansky

950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com

Repipe Specialists, Inc

Daniel Johnston

245 East Olive Ave, 5th Floor Burbank, CA 91502 (703) 801-8269 daniel.johnston@repipespecialists.com

Restoration Management Company

Michelle Lopez

25172 Arctic Ocean Dr., Suite 100 Lake Forest, CA 92630 (949)274-6408 mlopez@rmc.com — www.rmc.com

REVS (Refuel Electric Vehicle Solutions)

David Aaronson

3753 Nottingham St Houston, TX 77005 (713) 927-1693 daaronson@refuelevs.com — www.refuelevs.com

See the Advertisers Index on Page 66 for the location of our ad. Rey Insurance Services, Inc.

Mike Rey

27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

See the Advertisers Index on Page 66 for the location of our ad.

Reynolds Realty Advisors

Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772

Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Roberts Management & Investments

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 66 for the location of our ad.

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866

info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers. Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200

steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 66 for the location of our ad.

SafeRent Solutions

Paula Durner 3001 Hackberry Rd, Irving, TX 75063 (419) 367-7615 paula.durner@parkhillholdings.com

We are the leading screening and risk management provider for the multifamily industry.

Satellite Management Company

Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com

Schiff & Shelton

Laurie Schiff 3700 Campus Drive, Suite 202 Newport Beach, CA 92660 (949) 417-2211

laurie@schiff-shelton.com

Schluter Systems

Mary Yocum

15 Nantucket Lane Aliso Viejo, CA 92656 (714)329-0355 myocum@schluter.com

Section 8 Management

Timothy McDaniel 2008 West Carson Street Torrance, CA 90501 (424) 318-2096

housing@section8management.com

S M Painting Corp.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

SmartFaucets

Joanna Boey 7545 Irvine Center Drive Irvine, CA 92618 (626) 757-3663 info.smartfaucets@gmail.com

Snappt Inc.

Daniel Cooper 6100 Wilshire Boulevard Los Angeles, CA 90048 (714) 812-2340 dcooper@snappt.com — www.snappt.com

South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962

paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 66 for the location of our ad.

Southern California Edison-Multi Family Program

Mary Finn Parker 1515 Walnut Grove Ave Rosemead, CA 91770 (714)307-5274 mary.finn@sce.com — www.sce.com

Specialty AC Heat

Wendell Grant

4650 Arrow Highway Ste C6 Montclair, CA 91763 (909) 982-7999 alexd.specialty@gmail.com

Spicer Mechanical

Chad Hegreberg

1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100

chadh@spicermechanical.com — www.spicermechanical.com

Strategic Sanitation Services

Eric Lenning

25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com

Streamline Repipe and Plumbing Inc.

Israel De La Torre 9555 Heiner Street Bellflower, CA 90706 (855) 737-4737 streamlinerepipex@gmail.com

Sullivan Property Management

Marco Vartanian

2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

See the Advertisers Index on Page 66 for the location of our ad.

Surface Experts of South Irvine

Heath White 25 Grandbriar Aliso Viejo, CA 92656 (949) 471-0408 hwhite@surfaceexperts.com

The Bee Man SVN / Vanguard — Cameron Irons

Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com

See the Advertisers Index on Page 66 for the location of our ad. TAG / AMS, Inc.

Rick Denver 10572 Chestnut Street Los Alamitos, CA 90720 (562) 280-0177 rickdenver@tagams.com

TASORO Products

Annie Bing 14107 Brighton Ave Gardena, CA 90249 (714)925-0598 ab@tasoroproducts.com

The Door & Window Company

Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

TheGuarantors

Alexandra Nazaire

1 World Trade Center New York, NY 10007 (212) 266-0020 associations@theguarantors.com — success@theguarantors.com

The Liberty Group

Carrie Floyd 11801 Pierce Street, Suite 200 Riverside, CA 92505 (951) 744-0057 carrief@thelibertygroup.com — www.thelibertygroup.com

The Management Works

Chip Robinson

1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com

We provide apartment property management in Southern California. The Mogharebi Group

Brett Bayless 28 Crestview Drive Rancho Santa Margarita, CA 92688 (949) 887-2465

Brett.bayless@mogharebi.com

Titanium Restoration Services Company

Victor Martinez

P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875

titaniumrestoration@gmail.com

TO’ and MO’ Towing

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879

rchjr@pacbell.net

Towing company with 4 locations in Orange County.

Torrey Pines Bank

Patrick Davern

600 Anton Boulevard Costa Mesa, California 92626 (213)362-5288

pdavern@torreypinesbank.com

Total Rooter & Plumbing

1920 W. Commonwealth #2304 Fullerton, CA 92837 (714) 715-3315

totalbfrp@gmail.com

See the Advertisers Index on Page 66 for the location of our ad.

TouchPoint

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221

brian@touchpoint365.com — www.touchpoint365.com

Trane/American Standard

Brett Massie 2315 185th Avenue East Lake Tapps, WA 98391 (206) 406-3307

Brett.Massie@TraneTechnologies.com

Urban Surfaces

Brandon Cutler 2380 Railroad Street, Building 101 Corona, CA 92878 (951) 223-4645 brandon.c@urbansurfaces.com — www.urbansurfaces.com

USGI — Upland Group

William Estela

2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263

westela@usg.org — www.usg.org

Valet Living

Briana Sellers

100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327

briana.sellers@valetliving.com — www.valetliving.com

VERO

Richard Philpot 335 Madison Avenue, 4th Floor New York, NY 10017 (703) 850-8730

richard@sayvero.com

Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050

danica.chin@vesync.com

WASH Multi Family Laundry Systems

Tracy McMahon

100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 66 for the location of our ad.

Water Heater Man, Inc.

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098

tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heater Warehouse

Chris Flores 1114 East Truslow Avenue Fullerton, CA 92831 (714) 244-8562 chris@whwllc.com — https://thewaterheaterwarehouse.com/ Water Heaters Only Inc.

Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800)833-4570

laoffice@waterheatersonly.com — www.waterheatersonly.com

Wesierski & Zurek LLP, Lawyers

Thomas B Cummings Esq. 1 Corporate Park Dr, Fl 2 Irvine, CA 92606 (949) 975-1000

tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint

Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592

aaron.fernandez@wcdp.com

WICR Waterproofing & Decking

901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427

sean@wicr.net

Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040

kelly.krier@yardi.com

Ygrene Energy Fund

Emily Ramey 2100 South McDowell Blvd. Petaluma, CA 94954 (415) 261-7578

emily.ramey@ygrene.com

Zebra Construction Inc.

Michelle Durey

145 S Fairfax Ave Los Angeles, CA 90036 (310) 890-3989

info@zebraconstruct.com

Zen Ecosystems

Jack McKee

2901 West Coast Highway Suite 353 Newport Beach, CA 92663 (310) 994-6949

jack.mckee@zenecosystems.com

Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213

darcy@zumper.com

ADVERTISERS’ INDEX

Category

See page 66 for alphabetical listings

Since 1984, our team has been making California buildings safer, performing full-service seismic retrofit engineering, steel fabrication and construction on soft-story apartments, historical structures, non-ductile concrete buildings, steel frame and unreinforced masonry buildings throughout the state of California.

Our business model is built on value engineering: a systematic method of achieving the optimum ratio of functionality, safety and cost effectiveness.

We believe that superior customer service is the foundation of any business, and we customize every project to suit the individual needs of our clients.

SEISMIC ENGINEERING & CONSTRUCTION EXPERTS

Experts in All Building Types

Soft-story Multifamily

Tilt-up

Unreinforced Masonry

Non-ductile Concrete

Steel Moment Frame

Full-service Team

In-house Licensed Engineering, Steel Fabrication & Construction

Since 1984, our team has completed more than 3,000 projects

Industry leader Proven expertise

California’s Balcony & Deck Inspection Law Get Ready to

Comply with SB 721

Senate Bill 721 requires multifamily residential buildings with three or more dwelling units to have their balconies and other exterior elevated elements inspected by January 1, 2025, and every six years thereafter.

Wood-based external elevated structures, including decks, porches, stairways, walkways, and entry structures that are more than six-feet above ground level must be inspected by the state-mandated deadline.

Find out what is involved in the inspection and what else rental property owners must do to comply with the law.

Speaker:

Michelle Durey RMO, Zebra Construction, Inc.

Topics will include:

• Background of SB 721

• Causes of structural damage

• Regulatory oversight of the inspections and repairs

• Cost of compliance & the time involved

• Next steps for rental housing providers

Date:

Thursday, May 18, 2023

Time: 1:30 p.m.

Location: AAOC Office

525 Cabrillo Park Dr. #125

Santa Ana, CA 92701

Cost: $20 members

$45 non-members