Inspire Nov 24 by Benham Publishing Limited

inspire.65

Inspirational Leader

Emily Aklan, CEO and Founder of Serenity Welfare, talks about what inspired her to help make the world a better place for young people in care.

Spotlight Focus

Borough of Hertsmere a robust and diverse economic environment.

Creative Summit County of opportunity illuminated at creative summit.

Patron Focus

John Acton, Co-Founder and CEO of peer2peer, on why lifelong learning is crucial to business leaders.

Wellbeing Conference unites businesses with common goal

Rothamsted Conference Centre is excited to announce new Day Delegate Rates as well as delicious, exciting and sustainable menus.

We are focused on delegate wellbeing, set in beautiful natural surroundings, providing healthy food, and a range of vegetarian and vegan options as standard.

Hertfordshire Chamber of Commerce members can save 10% on room hire at our Conference Centre by booking and hosting their event before 18th December 2024. Quote "HERTSCC10" when booking.

Rothamsted Enterprises, West Common, Harpenden, Hertfordshire, AL5 2JQ

inside inspire.65

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Media No. 2042

We love to see what businesses throughout the county have been up to and to be able to throw a spotlight on their achievements.

I can’t believe that this is the last issue of Inspire before we hit the Christmas period. Where has the year gone! It has been such an incredible 12 months celebrating our centenary, but it isn’t over yet. We still have some amazing events where we hope to see you over the next two months.

I am looking forward to this year’s Christmas Chamber Lunch, always a highlight of the Chamber year. Put the date in your diary to join us on Tuesday 3rd December at Pendley Manor Hotel to share some festive cheer.

And before that we have our final summit of the year, this time looking at AI, such an interesting topic, and a sector that can make a real impact going forwards. You can read more about it in the magazine, as well as finding out what happened at our recent creative services summit.

In the following pages, you can also read about our fantastic Wellbeing Conference. A huge thank you to everyone who attended. We had some amazing guest speakers and brilliant breakout sessions that all contributed to an inspiring day. Thanks to Pearldrop for capturing the day in pictures.

As well as reading about what the Chamber has been doing, this issue is packed with news from our members. We love to see what businesses throughout the county have been up to and to be able to throw a spotlight on their achievements. Don’t forget to let us know your news for the next issue!

See you all soon.

Editorial and General Enquiries

Hertfordshire Chamber of Commerce

York House, Salisbury Square, Old Hatfield, Herts, AL9 5AD

Tel: 01707 502180

enquiries@hertschamber.com www.hertschamber.com

Published November 2024 © Benham Publishing and Hertfordshire Chamber of Commerce

Donna Schultz CEO

Hertfordshire Chamber of Commerce

Wellbeing Conference

Reflecting on the Wellbeing Conference

Olympic medallist Sharron Davies adds her voice to day of discussions around mental and physical health

The Hertfordshire Chamber of Commerce Wellbeing Conference at the BRE Science Park in Watford was an exceptional gathering of minds, businesses and wellbeing advocates all united by a common goal: to prioritise mental and physical health in both personal and professional spheres.

The event, generously sponsored by Tarmac and Redwood Bank, delivered a compelling mix of keynotes, panel discussions and breakout sessions that left participants inspired and equipped with actionable insights to enhance wellbeing across the county.

CEO Donna Schultz said: “What a fantastic day! I can’t thank everyone enough for helping to make the event such a success.

“We had some incredible speakers who shared valuable insights that I am sure everyone who attended appreciated. Wellbeing is such an important topic that impacts us all in so many different ways. It was fascinating to hear so many viewpoints.”

After the energising opening keynote by Russell Beck, Director of Inspiration at ImagineThinkDo, attendees were ready to dive into the breakout sessions, which formed the heart of the conference.

The breakout sessions were meticulously curated to offer a variety of topics, ensuring there was something for everyone, regardless of their wellbeing focus. These smaller, interactive gatherings provided a more intimate space for discussion, reflection and learning.

One of the standout sessions was “Physical and Mental Wellbeing: Your Legal Responsibilities as an Employer”, led by Alec Colson and Nicola Smyrl of Taylor Walton Solicitors. They outlined the importance of employer responsibility in creating a workplace that supports both physical and mental health. Their discussion highlighted the need for policies that address wellbeing inclusively, ensuring that mental and physical health are treated with equal importance. This session was a must for business leaders looking to understand the legal frameworks surrounding employee wellbeing and the practical steps to safeguard their teams.

Another impactful session was “Stress and Wellbeing: Where is Your Stress Dial?”, hosted by Yasmine Moller, a workplace wellbeing consultant. Yasmine tackled the universal issue of stress, encouraging attendees to reassess their relationship with it. Rather than demonising stress, she provided practical tools

We had some incredible speakers who shared valuable insights that I am sure everyone who attended appreciated. Wellbeing is such an important topic that impacts us all in so many different ways. It was fascinating to hear so many viewpoints.

to manage it more effectively, fostering resilience. Participants left feeling empowered to address stress positively, both in their personal lives and within their teams.

“Allergies and Your Workplace”, presented by Natalie Hopkins, Founder of The Allergy Badge, and sponsored by Viatris, addressed a less commonly discussed aspect of workplace health. Focusing on inclusivity and safety, Natalie’s session equipped businesses with the knowledge and tools to manage allergies in the workplace, offering life-saving advice on recognising allergic reactions and using adrenaline auto-injectors.

Cont: >>

Wellbeing

Wellbeing Conference

The mental health considerations for those living with allergies were also a vital part of the discussion, making it a holistic and invaluable session for employers committed to creating safe and inclusive environments.

Later in the day, “Wellbeing Wins: Supercharge Your Wellbeing with Herts Go Green and Grow” brought sustainability into the wellbeing conversation. Fiona Edwards of JPA Workspaces, David Hawes of Net Zero International and Alasdair Craig of Estu Global led an interactive session aimed at reducing climate anxiety while enhancing clarity around action plans. Their message was clear: taking care of the planet is intrinsically linked to taking care of ourselves and our communities. This session gave businesses practical steps to make sustainability a key part of their wellbeing strategies, blending environmental responsibility with personal and organisational health.

Further breakout sessions were led by Yael Leinmen on “Mind Matters: Strengthening Your Mental Resilience”, and Nicola Lee, Head of Therapeutic and Specialist Support Services, One YMCA and Morag Walters, Manager, Hertfordshire ISVA Service and Beacon Domestic Abuse Support Hub, who spoke on domestic abuse awareness.

Plenary speakers included Amanda Jansen from Hertfordshire Community Foundation, Hannah Ellis, founder of Active in the Office, Professor Ela Unler, a senior lecturer at the University of Hertfordshire Business School, and community fitness champion Mark White.

The success of the Wellbeing Conference was bolstered by its sponsors, Tarmac and Redwood Bank, whose support and contributions went beyond financial backing.

Michael Holloway, Development Manager at Tarmac, delivered a compelling talk on “Business for Good: Creating Positive Impact in Hertfordshire”. He explored how Tarmac is leveraging its operations to make a tangible social impact across the county, emphasising the interconnectedness of business success, social responsibility and wellbeing.

Meanwhile, Alex John, ESG Manager at Redwood Bank, took a different approach in his session titled “Beyond the Bottom Line: Financial Health and Wellbeing”. Alex focused on the intricate relationship between financial security and mental health, particularly within small businesses. He provided practical insights into how improving financial literacy and sustainability can contribute to overall wellbeing.

Both sponsors demonstrated a clear understanding of the vital role businesses play in fostering healthier communities, aligning perfectly with the event’s ethos.

As the day drew to a close, the conference’s final keynote by Olympic medallist Sharron Davies MBE brought an inspiring end to the event. Her personal insights into the relationship between physical fitness, mental health and resilience resonated deeply with attendees, reinforcing the idea that wellbeing is a holistic pursuit.

The Conference offered attendees not only the knowledge, but also the motivation to implement meaningful changes within their organisations and communities. From breakout sessions packed with actionable advice to sponsors committed to driving positive change, the event was a testament to the power of collective action in building a healthier Hertfordshire.

The insights and connections made at this conference will undoubtedly shape wellbeing initiatives for months to come, as businesses and individuals alike work towards a healthier, more sustainable future.

Exhibitors

In addition to a range of speakers and interactive discussions, the day also featured stands and exhibits from the following:

• ADD-vance

• All Aboard

• Azets

• The Dolphin Medical and Therapy Rooms

• Gilded Bee

• Hertfordshire County Council

• Hertfordshire Growth Hub

• Kier

• Mantle Space

• Mindset Development

• One YMCA

• Resonate

• Seriously Health

• Tarmac

Wellbeing Conference

Recruitment challenges a threat to business growth

Latest report published as part of Hertfordshire’s Local Skills Improvement Plan

Economic growth in Hertfordshire is looking positive with an increasing number of businesses planning to recruit over the next 12 months.

But finding the right candidates with the relevant skills continues to be a challenge that threatens company strategies.

When surveyed a year ago, only 40 per cent of companies were hoping to take on new staff; that has now risen to 56 per cent.

In 2023, the most cited recruitment problems were poor employability skills (45.5 per cent) and a lack of the relevant technical skills (43.2 per cent). Although those figures have fallen to 27.3 per cent and 40.6 per cent respectively, the most common issue now is they simply can’t get enough suitable applicants (43.4 per cent).

The figures are revealed in the county’s Local Skills Improvement Plan (LSIP) report that has just been published by the Chamber of Commerce.

Donna Schultz, Chamber CEO, said: “It is encouraging to see so many businesses hoping to add to their workforce, but equally disappointing that the ongoing skills gap is a barrier to recruitment.”

LSIP project lead Professor Michael Brookes shared Donna’s concerns. “The biggest disappointment in the report was the issue of employability. This has been front and centre for all education and training providers for the past 15 years, and yet many employers are still saying that it has a significant and negative effect upon recruitment and retention.

“Hertfordshire has been on a trend for some time with productivity and average earnings declining in real terms, and without positive interventions this is likely to continue.”

This year’s report, the second stage in the Governmentfunded LSIP, shows the progress that has been made over the past year in bringing businesses and education and training providers together.

Although there have been steps forward, fewer businesses said they were engaging with training providers than a year ago.

Donna commented: “Over the past year, we have worked hard to engage with businesses and training providers to bring the two together. Companies know the skills that are needed now and in the future and the hope is that by encouraging conversations with training providers, relevant courses can be made available.

“We are supporting a more collaborative approach to align available courses with industry needs. We have identified 10 priority sectors, including property and construction, creative industries and engineering and manufacturing, and have held summits across the year to bring people together to help us gain a better understanding of the challenges.

“We are also working closely with local authorities and trade associations to help us identify projects that will support our goal of closing the skills gap.”

Michael added: “One of the key challenges we are facing is around recognition of the mutual benefits from these potential collaborations.”

LSIPS are an initiative funded by the Department for Education, introduced following the Skills for Jobs white paper published in 2021. Their aim is to reshape the technical skills system to better align with the needs of employers and the wider economy, by focusing on adaptability, industry collaboration and continuous learning.

Read the report here: www.hertschamber.com/lsip

Government action needed to boost vital £32bn visitor economy

New BCC report urges urgent steps to drive economic growth with partnerships holding the key to success

Strong industry-Government partnerships are key to ensuring the UK’s visitor economy continues to thrive, according to a new report by the British Chambers of Commerce (BCC) in partnership with IHG Hotels & Resorts.

The report says that the visitor economy is critical to driving growth and job creation in the UK economy. In 2023, 38 million overseas visitors travelled to the UK, spending £31.1bn, and that figure is forecast to increase to £32.5bn this year.

The Covid pandemic and the UK’s exit from the European Union reduced the pool of available workers, especially in seasonal roles that are crucial to the visitor economy. The report says that addressing workforce shortages in the sector is ‘imperative for its recovery and growth’.

The report urges caution around the introduction of visitor levies and tourist taxes, warning that they risk being an ‘economic disincentive for the tourism industry’. It also calls on the Government to reconsider the decision to scrap taxfree shopping for overseas visitors in 2020, adding that the

consequence of not re-introducing a similar scheme ‘could lead to further damage to our international competitiveness as a global visitor destination’.

Alex Veitch, Director of Policy at the British Chambers of Commerce said: “Brexit and the Covid pandemic dealt a severe blow to the UK’s visitor economy. While recovery has been promising, major challenges still persist.

“Our report outlines urgent steps the Government must take to boost visitor numbers and drive economic growth.

“If tax-free shopping for tourists isn’t reinstated, we risk losing ground to other countries, with visitors choosing to spend their money elsewhere. Workforce shortages, particularly in hospitality, can only be addressed with a strong skills strategy and an immigration system that truly supports businesses.

“The UK has a proud tradition of welcoming the world. For our tourism sector to flourish in this post-pandemic, post-Brexit landscape, decisive action from the Government is essential.”

Yasmin Diamond, Executive Vice President, Global Corporate Affairs at IHG Hotels & Resorts, said: “Hospitality and tourism play a key role in the everyday economy, supporting millions of jobs and operating at the heart of communities across the nation. It is a real growth industry, which generates billions worth of exports, attracts capital to the UK and acts as a huge contributor to national GDP.

“To support the visitor economy so it thrives, and helps drive wider economic growth and job creation, it’s vital that the UK is an attractive investment environment to start and grow a business, and a great place for people to live, work and visit.

“This, in turn, is driven by strong partnerships between industry and government, working together towards shared aims of growth, opportunity and prosperity and these recommendations from the British Chambers of Commerce would be a positive step forward to achieving that goal.”

LEGAL MATTERS

Employment Rights

Bill

The Employment Rights Bill is heralded as the biggest shake up of employment law for decades. Its provisions have posed some questions which Richard Gvero answers.

Q Does the Bill propose full unfair dismissal rights from Day One?

A Yes, subject to a statutory probation period of nine months during which there will be a relaxed regime for dismissal. There is no detail yet as to how the probation period will operate.

Q What other Day One rights are proposed?

Paternity and parental leave will become Day One entitlements for eligible employees. Statutory Sick Pay entitlement will also arise on the first day of illness.

Q Are zero hours contracts being banned?

A No, but it is proposed that employers will be obliged to offer to the employee a permanent contract reflecting or guaranteeing hours worked over a reference period, which is currently suggested should be 12 weeks. Employees can opt to stick with a zero hours arrangement if the flexibility suits them.

If not accepted, employers are required to repeat the offer at the end of each reference period (until accepted). Zero hours workers will also be entitled to reasonable notice and compensation should the employer wish to change hours or cancel shifts.

Q What is happening to the “fire and rehire” approach so favoured by some big employers?

A The Bill proposes that the dismissal of an employee for refusing to a unilateral change to their employment terms will be automatically unfair.

However, the Bill includes a limited exception so that if the business can show a genuine need for the change to avoid serious financial issues, it may be possible to justify the change. There would need to be extensive consultation in that event.

Q Does the Bill propose reintroducing employer liability for third party sexual harassment?

A Yes, it does and indeed, the duty will relate not just to sexual harassment but harassment in relation to all protected characteristics, including race, age and disability.

Q Does the Bill propose a single worker status removing the unclear distinction between employees and workers?

A No, although this had previously been indicated as a likely change, it does not appear in the Bill but is expected to resurface in the future being consistent with the Government’s overall approach to workers’ rights.

Q When is the Bill likely to become law?

The Bill is currently passing through Parliament and is subject to consultation. The Government has published supporting guidance called “Next Steps to Make Work Pay” which indicate that the Bill is unlikely to become law until 2026 and the enhanced unfair dismissal rights not until the autumn of that year.

Q What steps, if any, should a business take in preparation for the Bill becoming law?

Given the Government’s strong majority, most of the provisions of the Bill are likely to become law. Once we are clearer as to how the new law will look, it will be sensible to review employment contracts, policies and processes to ensure that your business is compliant once the Bill becomes law.

Our Services:

Crisis Support

Secure Transport

Wellbeing

Dramatherapy

Music Intervention

Residential Childrens Home

Serenity Legal Services

Hope Instead of Handcuffs

In the UK, the most vulnerable children in our society are regularly transported by private providers in caged vehicles, mostly physically restrained and even placed in handcuffs - a practice condemned by the Children’s Comissioner, the UN Comittee Against Torture, and the UN Convention on the Rights of the Child.

We believe that handcuffing and restraining children is deeply damaging and can cause physical and mental harm. Therefore, our campaign is strongly built upon the aims for the use of handcuffs to be banned during secure transportation, changing laws in UK.

"No child should be cuffed or in a caged van", Emily Aklan

Why Serenity Welfare

Our organisation provides a wide range of welfare services for vulnerable children and young people experiencing family and community exclusion who are often either on the edge of care or looked after.

We work with local authorities and others with responsibility for children and young people across the country.

At Serenity Welfare, we are committed to helping children and young people realise their aspirations through compassion, respect, and our unwavering support.

What We Offer

Holistic support services through interventions and extracurricular activities to nurture their talents and passions

Comfortable secure transportation of the ‘highest grade’ for children and young people within our care

24-hour secure transportation and crisis support services with ‘restraint free’ approach

From tragedy to hope: How Serenity Welfare is helping young people

Emily Aklan, CEO and Founder of Serenity Welfare, talks to Sarah Dale about what inspired her to switch careers and start her own company and how she inspires her team to realise her vision of making the world a better place for children and young people in care

Emily Aklan’s passion, tenacity and drive to do the right thing have seen her rise to leadership roles from a young age, take on her ex-brother-in-law in court, launch and grow a successful company and successfully campaign for children and young people’s rights.

“I’m pretty headstrong so when I believe in something, I will fight tooth and nail for it,” says Emily, CEO and Founder of Serenity Welfare, which has recently joined Hertfordshire Chamber of Commerce as a Patron.

“I was a young woman working in the 1990s in construction. I worked my way up to Project Director in the UK at the age of 32 and worked internationally. I would be in Board meetings with older men set in their ways trying to put my point across. It was challenging but, in the end, I secured more sites to manage, given more responsibility and grew more successful.”

The project she is most proud of in her construction career was working on a Government initiative in West Africa near the Sahara Desert to knock down mud shacks and replace with social housing.

It’s so wonderful to see how these young people come to us and how they end up being completely different people.

After three years and towards the end of the project, Emily became very ill with malaria and returned home. Her beloved sister, Faye, died from a heart attack aged just 35 in March 2011, shortly after her return. Emily’s nieces were only seven and 10 when their mother passed away. Her ex-brother-in-law took the girls to Cyprus which Emily and her mother fought against, and they were returned six months later, but it took four years for them to win full custody of the sisters, who grew up with Emily’s daughter.

“It was horrendous, but she is always with me,” says Emily, who has a treasured photo of Faye on her desk.

Serenity Welfare was conceived from a conversation with a friend who said Emily would be perfect to run a good provision of care for vulnerable children and young people.

“She told me that children as young as 12 years old were being put in handcuffs in secure transportation,” says Emily.

“I told her I didn’t know anything about social care and she pointed out my experience with my sister’s case – and then something clicked in my head. I started looking into the industry.”

She launched the company in 2016 and convinced Mercedes in Hertford to lease her a vehicle to realise her vision of having prestigious cars to securely transport children looked after from A to B. Now Serenity Welfare has a fleet of 27 vehicles, including Mercedes and Range Rovers.

“They are beautiful cars and we have an almost 100 per cent success rate in getting young people into cars,” she explains.

“It’s not just about the cars, it’s our nurturing approach which is at the centre of everything we do.

“The company is born out of tragedy. If Faye hadn’t died, there would be no Serenity Welfare. We have helped hundreds and hundreds of children with transport and in crisis.

“It’s so wonderful to see how these young people come to us and how they end up being completely different people.”

Serenity Welfare, based in a 17th-century manor house in Broxbourne that used to be a children’s home, offers comprehensive and bespoke support packages for children and young people, from birth to 19, in the care of local authorities. Their services include secure transport, an appropriate adult service,

24-hour crisis support, a small residential children’s home, legal services and wellbeing services, including boxing, music, drama therapy and art therapy interventions. The company supports children and young people across the UK and plans to open a northern base further down the line.

They have opened a wellbeing centre at their Broxbourne headquarters which boasts a heated outdoor pool and yoga facilities.

Emily was introduced to the Chamber through a member who provides Serenity Welfare’s uniforms.

“We joined the Chamber and became Patrons as these children and young people need all of our support,” says Emily, who won the Social Enterprise Businesswoman award at the Great British Businesswoman Awards in 2021 and 2022.

“We launched our Hope Instead of Handcuffs campaign four years ago to stop the barbaric practice of putting children in care, handcuffs to transport them. I don’t believe any private provider should be handcuffing children and I will continue to lobby this until legislation has been changed in England, to follow the guidance introduced in Wales, and legislation changes in Scotland.

“Children in care need more care than children who have families and support; they need us to campaign for them and give them a voice. We use a caring and nurturing approach and verbal de-escalation and talk to them like a human being. There is no secret ingredient. Treat people how you would like to be treated – it works every time. And, of course, the vehicles help as they are prestigious cars and chauffeur-driven with complimentary goodie bags containing snacks, drinks and a stress ball.

“We’re also meeting members who could provide work experience for young people to raise their aspirations.”

Emily, who has written a book about her journey to launch Serenity Welfare called The Road to Serenity, adds that she may be the one “navigating the ship” but the success and growth of the company is down to the whole team following her ethos and passion for nurturing children and young people.

If you are interested in a role at Serenity Welfare, please email: hello@serenitywelfare.org

The Road to Serenity by Emily Aklan is available on Amazon. Proceeds from the book go to charity.

£10m business centre is ‘perfect’ say customers one year on

A £10m enterprise centre approaching the end of its first year has received a perfect customer satisfaction score as it continues to support the Broxbourne business community.

All 26 businesses based in Theobalds Enterprise Centre (TEC) gave the thumbs up for the workspace that forms the Broxbourne Enterprise Centres (BEC) alongside its older partner, Hoddesdon Enterprise Centre (HEC).

Julie Creffield, Innovation Director at the Oxford Innovation-managed centres, said: “We have had an incredible first 12 months. Those organisations based here love the space and the support that is available to them. For them to give us a 100 per cent customer satisfaction result is as much a testament to the amazing businesses we have as it is a result of the hard work of our team.”

Since TEC opened its doors in November last year, BEC has welcomed more than 2,500 visitors across its two sites where 56 companies are based. More than 70 jobs have been created bringing the number of people working within BEC to over 250.

“We have witnessed some incredible growth across the two centres since TEC opened. A number of customers have already moved into larger spaces and others are negotiating to upgrade to bigger offices.

“Our incredible team has supported the creation of five new companies and we have worked alongside more than a hundred freelancers, who have used the space we have available to enhance their businesses.

“When we held a ‘try before you buy’ offer for solopreneurs, we were delighted that 33 per cent of those who had a trial run have now come back to use a co-working or dedicated desk space.

“Being in the centre is not just about renting an office; it is being part of a growing community and taking advantage of the business support that is available that is invaluable when you’re starting out or looking to grow.”

TEC is dedicated to supporting small and medium-sized enterprises and new business ventures, helping innovators and entrepreneurs unlock their growth potential. By doing so, the centre aims to create high-value jobs and opportunities for the local community.

Over 80 guests attended the launch of the centre, which will eventually host up to 54 businesses. Among the current tenants are CHEX, The UK Electric Vehicle Company and Vow Sports.

Funded jointly by Broxbourne Borough Council and the Hertfordshire Local Enterprise Partnership (LEP), the centre received £5 million from the LEP, some of which came from the Government’s Getting Building Fund.

The centre features environmentally sustainable design elements, such as photovoltaic panels for energy efficiency, motion-sensitive LED lighting in common areas, and daylight-sensitive LEDs in individual offices to minimize energy waste. The centre has earned a BREEAM “Very Good” rating for sustainability and a Platinum WiredScore for its exceptional digital infrastructure and wireless connectivity.

Surge in referrals puts pressure on charity

A mental health charity has welcomed a new project worker to help meet the skyrocketing demand for its services.

In the last eight months alone, PoetsIN has reported a 673 per cent increase in referrals for children and young people, with adult referrals also rising by 220 per cent. This includes self-referrals as well as those from employers, social services, schools, mental health teams, GPs and other organisations.

To address the growing need, the charity has appointed a new project worker, Wiktoria Wojcik. She joins PoetsIN at a critical time, delivering essential mental health support through one-to-one mentoring, in-person group sessions and wellbeing calls.

Sammie Adams, CEO of PoetsIN, said: “As we see mental health needs rising, our priority is to keep expanding our reach and adapting to meet these challenges. By bringing

new talent into the team, we’re ensuring that we can continue to deliver the compassionate, creative support that is at heart of what we do.

“It’s crucial that we’re there for individuals when they need us most, providing a safe space for them to express themselves and equipping them with the tools to manage their mental wellbeing for life.”

PoetsIN’s unique approach – using creative writing to help people express themselves – has proven incredibly effective. The charity reports that 99 per cent of service users experience reduced symptoms of anxiety and depression, while 100 per cent report lower stress levels.

As PoetsIN celebrates its seventh year as a registered charity, it remains committed to breaking down the stigma surrounding mental ill-health and continuing its vital work in supporting individuals struggling with mental health challenges.

SMART STRUCTURING:

Lay the foundations to empower business ambitions

Business owners often overlook the importance of adapting their business structure as it evolves. However, this should be a regular board-level consideration. Smart structuring aligns structure with strategy, allowing business leaders to seize opportunities as they arise while ensuring cash flow and profitability are protected. No matter how ambitious the goals of a business, regularly assessing the structure and risk profile of the business can help set the foundation for future success.

Building a platform for growth

Smart structuring can create opportunities for focused growth, such as forming subsidiaries for new ventures or markets. This approach attracts investment, enables claims for R&D tax relief, and protects the wider business if the new venture doesn’t succeed. Similarly, acquisitions can be integrated with existing ones to help streamline operations and unlock hidden value through economies of scale.

Expanding globally with confidence

Smart structuring helps businesses navigate the complex cross-border tax regulations that can arise when establishing an international presence overseas. A branch structure may lend itself to short-term market testing, especially if initial losses are expected. However, forming a subsidiary often offers greater tax certainty and improved commercial and risk management. In some cases, a licensing, joint venture, or acquisition strategy may be the preferable approach.

International expansion is not a one-size-fits-all process. Smart structuring enables businesses to identify the best strategy for expansion overseas, taking into consideration the various tax implications.

Minimising risks

Regularly reviewing your business structure is key to managing tax compliance and mitigating risks. Establishing a holding company can separate assets from subsidiaries, providing tax benefits and reducing risks if a subsidiary is facing liabilities or bankruptcy.

As businesses grow, it’s important to reassess property ownership and intellectual property (IP). Smart structuring can help preserve tax reliefs on capital gains and inheritance tax, whilst ring-fencing these assets into a separate entity safeguards income streams and facilitates future sales.

menzies.co.uk | advice@menzies.co.uk

Employee incentives and share option schemes

Another benefit of smart structuring is that it helps to incentivise and reward employees. Separating divisions into distinct companies provides greater rewards for management due to their associated division’s performances. This can be an enticing incentive when attracting new C-suite executives with tailored renumeration packages.

Planning for an exit or investment

A clear business structure boosts investor confidence, while a complex one increases risk and reduces transparency. It’s recommended to plan two to three years ahead of a sale or significant investment to optimise the business structure, attract interest, and achieve the best valuation.

Potential buyers and backers will undertake due diligence on the group’s financial performance and ownership structure in order for them to understand the value of assets and profitability of each division. Disposing underperforming assets or activities can help improve the group’s tax position and the overall appeal of the business and ensure continuity post-sale.

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Menzies is a leading UK business advisory and accountancy firm with international reach. We help accelerate your ambition, with a proven track record supporting both businesses and individuals to successfully reach their goals. Reach out to our local Stevenage office on the details below:

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Creative Summit

County of opportunity illuminated at creative summit

Industry experts discuss how to use, collaborate with and break into Hertfordshire’s creative sector

Home to globally renowned studios and facilities including Warner Bros. and BBC Studioworks, Hertfordshire is considered the epicentre of national film and TV production, with local specialists being recognised for their contributions to Oscar-winning productions.

State-of-the-art Sky Studios Elstree was therefore the perfect creative setting for around 70 curious businesspeople to soak up expert insights.

The Chamber Creative Services Summit was the fourth event in an ongoing series focused on key industries within Hertfordshire and providing a platform for sharing information, ideas and latest thinking, supporting the Chamber’s Local Skills Improvement Plan with valuable member contributions.

CEO Donna Schultz said: “Hertfordshire’s creative sector is thriving, and our Creative Services Summit illuminated the possibilities for those wanting to break into the industry or collaborate with production teams to bring projects to life.

“We would like to thank headline sponsors Sky Studios Elstree and Esprit Digital for their support, and we are grateful to our speakers and panellists for all their inspiring advice.”

Guest speaker Sophie Owen Street, Vice President of Strategy and Business at Sky Studios Elstree, shared insights into the world of production and described collaboration from a studio’s perspective, highlighting that they are always looking for opportunities to work with local businesses and welcome them in for collaborative projects.

Fellow speaker and headline sponsor Peter Livesey of Esprit Digital gave a dynamic presentation taking everyone through the abundance of digital screens in public environments, detailing their uses and advantages from wayfinding and general information to promotion and advertising. Whether you call them totems, kiosks or mupis, Peter made it clear that digital screens have a wealth of creative potential.

Expert panellists shared their top tips for those wanting to break into the industry, with Simon Larter-Evans, Principal of Tring Park School for the Performing Arts, encouraging people to immerse themselves in networking and position themselves in creative circles if they want to get involved behind the scenes of what they see on TV and in cinemas, stating “it’s about relationships”.

Despite the industry landscape evolving, it is known that that outdated views on creative qualifications still linger. Lucie Scholey, Founder and Creative Director at Launch Studio, remembers tackling questions early on in her career for her choice to study graphic design, and encourages businesses to enlighten young people that the sector thrives on emerging creative talent.

Adam Morley, Sector Lead of Creative Industries and Culture at Hertfordshire Futures, added that large, established studios like Sky Studios Elstree mean that the county of opportunity offers vast employment prospects.

The evening involved lots of networking opportunities and feedback was unanimous that it was a fantastic, insightful event. Members can look forward to more inspiring summits in the series that will shine a spotlight on other key industries in the region.

Hertfordshire’s creative sector is thriving, and our Creative Services Summit illuminated the possibilities for those wanting to break into the industry or collaborate with production teams to bring projects to life.

Area focus: Hertsmere

Milestone anniversary spotlights borough’s bustling business scene

Boasting state-of-the-art film studios and several green awards, the borough of Hertsmere celebrates its 50th birthday

Celebrating 50 years since its formation, the borough of Hertsmere has a robust and diverse economic environment alongside leafy landscapes that attract businesses and families to put down roots.

Comprised of Borehamwood, Elstree, Bushey, Potters Bar, Radlett, Aldenham, Shenley and all the charming villages in between, Hertsmere’s proximity to London benefits the people who live, work and enjoy culture in the borough. Key transport links include mainline rail services and easy access to the M25, M1 and A1 as well as five airports in close proximity, making the borough a great choice for businesses and residents alike.

There are more than 18,000 companies in the area, with 3,500 new businesses established in the past two years alone, demonstrating significant entrepreneurial activity. Almost 100 scale-up companies are based in the borough, indicating a supportive environment for business growth.

A creative services hub, Hertsmere is home to huge film studios and technology firms including Sky Studios Elstree, Elstree Studios, BBC Elstree, Canada Life, BPL, Info Plus Tech and Elstree Aerodrome.

The film and television sector is the primary creative industry in the area, with recognised Hertsmere productions including The Crown, The King’s Speech, Paddington and Wicked. Ongoing filming continues with successful shows such as Strictly Come Dancing, The Chase, The Voice and long-running BBC soap opera EastEnders.

Elstree Studios will celebrate 100 years in 2025 and is undoubtedly a leading creative asset for the borough. Star Wars, The Dirty Dozen and 2001: A Space Odyssey are just some

of the blockbuster movies shot there. With more than 90,000 square feet of filming space, the site has nine stages, over 40 production companies and remains the facility of choice for countless feature films, shows, commercials and tour rehearsals.

The magnitude of the creative sector, alongside significant growth in tech-oriented sectors, supports a healthy professional network, with almost 140,000 employees based in Hertsmere. The employee growth rate is 8.05 per cent with 245 companies reporting an increase in their workforces, reflecting a positive trend in job creation – particularly in the tech industry.

The thriving business scene has created strong demand for IT support, meaning that managed IT services providers like certified Microsoft partner and B Corp Redsquid has experienced significant growth in recent years through strategic acquisitions.

Mark Lardner, Marketing Manager at Redsquid said: “The company’s local presence has provided a wealth of opportunities. The area’s thriving business community, spanning industries from film production to traditional office-based companies, has created a strong demand for IT support. Redsquid’s expertise in areas like AI integration, phone system integration, and cloud migration has positioned it as a trusted partner for businesses facing new challenges.”

Beyond its business acumen, Redsquid is deeply invested in the local community. Through initiatives such as golf days and apprenticeships, the company has fostered strong relationships and supported the development of young talent.

To support the local business ecosystem, Hertsmere Borough Council runs quarterly networking events and provides oneto-one business support alongside a Creative Forum. The council has also established a Hertsmere Skills Partnership with the Chamber and other businesses, including the University of Hertfordshire, Oaklands College, West Herts College, Hertfordshire Opportunities Portal, the Hertfordshire Film Office, WENTA and DWP, to identify and fill local skills gaps.

When it comes to leisure and culture, Hertsmere residents and visitors have a wealth of activities to enjoy. One of Hertsmere’s greatest strengths is its Member Champions and community groups that provide and support museums, festivals, theatres, cinemas, live music and community events, upholding the core of the borough’s cultural life.

There is a community-focussed festival and events programme, predominantly run by local charitable trust Inspire All that covers one-time events and series across the towns.

There are 23 cultural venues including museums, historic sites, libraries, art centres, theatres and music venues to visit, and three arts centres in Borehamwood, Potters Bar and Radlett that have strong professional and amateur programmes and capacity for large audiences.

Locals and visitors benefit from the borough’s flourishing scenery, reflected by the council’s achievement of eight Green Flag Awards. Managed by environmental charity Keep Britain Tidy under licence from the Ministry of Housing, Communities and Local Government, the scheme recognises and rewards well-managed parks and green spaces, setting a benchmark standard across the UK and around the world.

The park with the longest-running award history is King George Recreation Ground in Bushey, which has held the accolade for an impressive 26 years. Not far behind is Oakmere Park in Potters Bar, which has received the annual award 22 times. Aberford Park in Borehamwood has held a Green Flag for over 17 years and Parkfield in Potters Bar has been awarded it 16 times.

Bushey Rose Garden has received the award for the 14th year, Mary Forsdyke Garden and Warren Lake, located in the heart of Bushey Heath, have won the award for the seventh time, and Meadow Park in Borehamwood for the second year. Bushey Rose Garden has also achieved the much-coveted Green Heritage Site Accreditation, supported by Historic England, for the management and promotion of its historic features.

Elsewhere in Bushey, Fisher’s Field Nature Reserve has received a Green Flag Community Award for the 16th time in recognition of the hard work of local volunteers who manage the site in partnership with the council.

Alongside celebrating its 50th birthday, Hertsmere Borough Council is committed to supporting new growth in sustainable locations. A new Town Centre Partnership has been established in Borehamwood to support retail needs and town centre improvements, with plans to expand into other Hertsmere settlements.

New Borehamwood proposals are also being implemented, delivering many hundreds of homes, a new GP surgery and one scheme delivering 80 per cent affordable housing onsite. The council also currently partners with sustainable transport provider Beryl Bikes in Borehamwood and Bushey and is looking into further potential expansion across the borough.

Area focus: Hertsmere

Day One Right for Unfair Dismissal

Probably the most eye- catching provision of the new Employment Rights Bill 2024 (the Bill) currently before Parliament is the right of an employee to claim unfair dismissal from day 1 of their employment. The current qualifying period is 2 years therefore the new proposal represents a radical change.

Alec Colson

Head of Employment Law

Taylor Walton

The Bill introduces a new concept of an initial period of employment which allows the Secretary of State by way of regulatory powers to provide a different standard of fairness during this initial period. In other words, it will allow for there to be a statutory probationary period for an employer to determine the suitability of their newly recruited employee during this period. The Government preference is for the initial period to be 9 months as stated in its document Next Steps to Make Work Pay which was published at the same time as the Bill. However, the initial period is still subject to consultation and may change.

During the initial period, the employee will still be able to claim unfair dismissal and the employer will have to provide a fair reason for dismissal on the grounds of conduct, capability, that it would be unlawful to continue to employ the employee (for example, the employee is not entitled to work in the UK) or some other substantial reason related to the employee.

Dismissal on the grounds of redundancy is not included as it does not relate to the individual employee. Therefore, if the employer wishes

to make an employee redundant after day 1 due to a drop in business demand, the employer would still have to go through a consultation process with the employee and meet the current requirement to show that it is a fair dismissal.

Therefore, what hoops will the employer be required to jump through during the initial statutory probationary period to ensure it is a fair dismissal? This is where it gets interesting.

In the Next Steps document, it states that the Bill allows employers to operate probationary periods by providing an initial period during which there will be a lighter-touch process for employers to follow to dismiss an employee who is not right for the job.

The question is what does lighter- touch and not right for the job mean. Although there will be further guidance forthcoming on what will be reasonable grounds to dismiss during the probationary period, there will inevitably be disputes as to whether or not an employee’s performance was sufficiently poor enough to justify dismissal during the probationary period.

Next Steps also states that the Government is inclined to suggest that a fair procedure should consist of holding a meeting with the employee to explain the concerns about their performance (at which the employee could choose to be accompanied by a trade union representative or a colleague).

The Government will consult extensively, including on how it interacts with Acas’ Code of Practice on Disciplinary and Grievance procedures.

Again this will be area where the employee will be able to challenge an employer as to whether a fair procedure was followed during the probationary period.

On the basis of the information we have to date, it appears that there will be 2 types of ordinary unfair dismissals – dismissals which are unfair during the probationary period and those after the initial 9 months of employment. This will inevitably lead to the development of new case law in this area which employers will need to be aware of before they dismiss at the end of the probationary period.

The Government has indicated the day 1 right will not come into effect until Autumn 2026 so employers will have time to get their ducks in a row. Newly recruited employees will need to know the performance requirements of their new role and be informed during the probationary period whether they are meeting those requirements. If they do fail their probationary period, the employer will then have evidence to demonstrate that the employee was not right for the job.

• Alec Colson is a solicitor and Head of Employment Law at Taylor Walton. He can be contacted on 01582 390470 or via email – alec.colson@taylorwalton.co.uk.

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By telephone: 01727 845245

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By email: luton@taylorwalton.co.uk

Welwyn Hatfield Borough Council secures funding to build 67 new homes on brownfield land

By Luke Fisher, Communications Lead, Hertfordshire Growth Board

Welwyn Hatfield Borough Council is set to receive over £240,000 from the Ministry of Housing Communities and Local Government (MHCLG) as part of the government’s £68m initiative to unlock brownfield sites for housing development. This funding will enable the council to transform Howlands House in Welwyn Garden City, used to provide temporary accommodation for residents, into a vibrant new community space, addressing the local housing crisis and boosting the economy.

Howlands House once provided temporary accommodation for residents waiting to be assessed or given alternative housing due to homelessness, but now over 40 years later the site is unusable due to its condition. This means redevelopment can make provision for 67 modern temporary accommodation properties for families and individuals in need, plus a staff office, children’s play area, parking, and landscaping.

The funding, secured by the Hertfordshire Property Partnership (HPP) through HM Government’s Brownfield Land Release Fund (BLRF2), will cover the costs of decontamination, clearing disused buildings, and improving infrastructure such as internet, water, and power.

HPP has worked with district and borough councils to successfully secure over £2.6 million in BLRF funding from government overall. The money will be used across seven sites in Hertfordshire with two already completed. The remaining five sites are expected to deliver approximately 662 homes and are all part of regeneration projects in the county.

Prime Minister Keir Starmer emphasised the government’s commitment to a brownfieldfirst approach to housebuilding, stating, “This funding for councils will see disused sites and industrial wastelands transformed into thousands of new homes in places that people want to live and work.

“Our brownfield-first approach will not only ramp up housebuilding but also create more jobs, deliver much-needed infrastructure, and boost economic growth across the country.”

Housing and Planning Minister Matthew Pennycook added, “The funding announced today will support the delivery of thousands of new homes and boost economic growth by unlocking development on scores of abandoned, disused, and neglected urban sites across the country.”

Cllr Max Holloway, Leader, Welwyn Hatfield Borough Council said: “It’s great to receive this funding from the Government which will help us bring forward the delivery of a key project in our Affordable Housing programme - and importantly provide for better temporary accommodation for local people in their time of need.”

“Howlands House is an important development, keeping local families together at times of huge distress and uncertainty. It’s currently in a really poor state and I’m really excited that, thanks to this funding, we can kick start it’s much needed redevelopment.”

Sajida Bijle, Chief Executive, Hertsmere Borough Council and Chair of HPP said: “Securing over £2.6 million in BLRF funding represents a significant achievement for the Hertfordshire Property Partnership. This collaboration with district and borough councils is set to transform seven key sites across the county, with two projects already completed. The remaining four sites will deliver approximately 662 homes, contributing to the ongoing regeneration efforts within Hertfordshire. This funding is a testament to our commitment to enhancing community infrastructure and providing much-needed housing solutions.”

Cllr Jeremy Newmark, Chair of the Hertfordshire Growth Board: “This injection of funds by the government, including £240,000 for Welwyn Hatfield, is fantastic news for Hertfordshire as a whole. It’s an investment in meeting the county’s housing needs, ensuring we have the infrastructure to support families and individuals in need, while revitalising a key area. This will only bolster the extent to which Hertfordshire contributes to the national growth mission.”

Angie Ridgwell, Chief Executive, Hertfordshire County Council said: “The transformation of Howlands House marks a significant step forward in addressing our local housing needs. This funding will provide quality modern temporary accommodation and also support regeneration of the area for the community to enjoy.”

Building Futures: ‘Bigger, Better, More Joined Up’

Growth, if managed well, will reap significant rewards for nature, the environment, the economy and residents. However, achieving this requires multiple groups to collaborate to deliver a matrix of management actions to turn talk and good intentions into reality. This was the central theme at the annual Hertfordshire Building Futures conference, where sustainability in action took centre stage.

By Lucy Gravatt.

The Scale of the Problem

Hertfordshire, like all other parts of UK, faces significant pressures to meet the Government’s new housing targets and protect its environment from insensitive development. Longer and more frequent heatwaves, more intense storms and flooding – and even freezing winters – are all signs of global warming. Rising temperatures are putting the most vulnerable at greater risk of heatstroke while natural disasters such as the recent flooding in Hitchin, are putting more pressure on emergency services and causing devastation for home owners and businesses.

The built environment is one of the biggest culprits of carbon emissions – accountable for approximately 35% of total global energy consumption, of which the vast majority comes from the construction, operation and maintenance of buildings. Last year, the county built 5,000 more houses than in 2001. But this is nowhere near enough to meet the mandatory housing targets set by the Government nationally to deliver the 1.5 million more homes it says are needed across the UK. With 33 per cent of the county already developed, Hertfordshire is facing pressure like never before to ensure new homes are well designed and masterplanned.

The county is a special place – its rich human heritage dates back to the Bronze Age. Ten per cent of the world’s chalkstreams are in the county. The pressing need for new housing and infrastructure therefore must be balanced with preserving this unique natural environment and biodiversity.

Sustainability in Action

At the conference, land managers, businesses, and local authorities gathered to discuss how to deliver good growth and manage the interplay between bricks and mortar and the environment. The importance of integrating nature into development plans was emphasised, highlighting the need for a delicately balanced approach that considers both the benefits of economic growth and environmental preservation.

Biodiversity Net Gain (BNG)

England is in the bottom 10 per cent globally for biodiversity therefore change is urgently needed to create ‘more, bigger, joined up’ places for wildlife. One key mechanism is Biodiversity Net Gain (BNG) which aims to ensure that new developments leave the natural environment in a measurably better state than before. Under the Environment Act 2021, BNG mandates that all new developments achieve at least a 10% net

gain in biodiversity. This means that developers must enhance or create habitats either on-site or off-site to ensure a positive impact on biodiversity which can also support local economies and community well-being.

Local Nature Recovery Strategies (LNRS)

Another key mechanism are Local Nature Recovery Strategies (LNRS) which, for the first time, provide the planning at scale to drive coordinated, practical action for nature recovery across England. Each LNRS is tailored to its specific area and includes a local habitat map, and a written statement of biodiversity priorities. These strategies identify key locations for action, such as the creation of wetlands, restoration of peatlands, and planting of trees and hedgerows. This will create a ‘network of nature’ that supports a diverse range of species and habitats. Hertfordshire County Council is responsible for developing the LNRS locally working in partnership with businesses, landowners, developers, health and voluntary organisations and environment agencies. Whether a tenant farmer, a major landowner or resident, all can help to identify local nature priorities and gather knowledge of species and habitats. In short, the LNRS is for everyone.

Economic and Social Benefits

Working in tandem, BNG and the LNRS will support developers, landowners and local authorities to positively contribute to nature recovery and protect endangered species, such as the swift population which has halved in numbers. In Hertfordshire, close to 300 sites have been put forward already for inclusion in the LNRS, providing significant opportunities to not only reverse losses but to improve nature which is good for the economy, for the environment and for people.

The economic benefits of integrating BNG and the LNRS into development are substantial. For landowners, BNG provides a reliable income for over 30 years and new opportunities for marginal land. For developers, it also offers a chance to shift the focus away from ‘nimbyism’ to a more welcoming attitude to local development.

Build, back better

Hertfordshire’s rich built environment heritage offers a tapestry of New Towns and Garden Cities, market towns, villages and settlements. This attractive mix of town and country, history and heritage, is a significant contributory factor to increasing tourism footfall and spend. As awareness of environmental impact grows, consumer demand is driving more sustainable options and an increase in more eco-friendly

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destinations. Social value generated through the repair and alteration of historic buildings is also significant, contributing to the local economy and community well-being.

There is also a strong and growing business case for action if we are to develop the green skills needed for retrofit and deliver the transformational shift to decarbonise homes, buildings, transport networks and energy systems. This emphasis on sustainability, seeking low carbon solutions and driving green investment underpins the emerging Economic Strategy for Hertfordshire.

Case Studies

Panshanger Park is an award-winning country park and nature reserve, parts of which were previously quarried for sand and gravel. Since mineral extraction has ended, the site has been progressively restored to agriculture, wetland and nature conservation. Tarmac, owners of the Park, have worked with a range of partners to deliver a sustainably managed, high quality country park that now supports a range of uses and is home to many species of breeding and wintering birds, and 18 species of dragonfly and damselfly. Letchworth Garden City Heritage Foundation is in a unique position of stewardship and influence in Letchworth. This guides its mission to preserve Letchworth’s buildings and green spaces and provide practical information for home owners.

For more information on Building Futures, email: sustainable@hertfordshire.gov.uk

For more information on the Local Nature Recovery Strategy and how you can get involved, email: localnaturerecovery@hertfordshire.gov.uk

The county is a special place – its rich human heritage dates back to the Bronze Age. Ten per cent of the world’s chalkstreams, are in the county. The pressing need for new housing and infrastructure therefore must be balanced with preserving this unique natural environment and biodiversity.

It has produced a series of guides to enable residents to find free ways and simple measures to retrofit their homes, save money on energy and help reduce greenhouse gas emissions.

Conclusion

The Hertfordshire Building Futures conference underscored the importance of the green agenda in future development and the economy. By fostering collaboration among stakeholders and implementing strategic management actions, it is possible to achieve a future where economic development and environmental preservation go hand in hand. This integrated approach not only supports biodiversity but also enhances the quality of life for residents and contributes to a resilient and sustainable economy.

Image credit: Anita Parry

Image credit: Georgie Wishart

04/11

Upcoming Events Events programme

05/11

HERTS GO GREEN AND GROW WORKSHOP

MONDAY 4TH NOVEMBER

12:00 – 13:00

Do you want to know more about implementing sustainable transport in your business, or, do you have volunteering hours you want to use?

If so, join us online for the next Herts Go Green and Grow workshop and be part of the force working to protect our county.

We will be joined by Ana Bajri, Head of Sustainability for RO Group, who will be talking about decarbonisation of buildings and the Silsbury House Project they recently completed.

06/11

WOMEN IN LEADERSHIP LUNCH

WEDNESDAY 6TH NOVEMBER

HALSEY HALL, CHESHUNT

TIME: 11:45 – 14:30

MEMBERS: £50 + VAT

NON-MEMBERS: £60 + VAT

Join us for a special Women in Leadership Lunch, at Halsey Hall, Cheshunt, sponsored by Broxbourne Borough Council.

Our guest speakers will be Sandra Beck, Director of Finance at Broxbourne Borough Council, and Sheyda Monshizadeh Azar, Public Affairs Manager at Google Data Centers. Come along to enjoy a delicious lunch, a chance to catch up with existing business contacts and use the opportunity to meet and network with potential new clients.

HR FORUM: LABOUR CHANGES

TUESDAY 5TH NOVEMBER

FANHAMS HALL HOTEL, WARE

08:45 – 11:00 FREE

Join us for the HR Forum: Labour Changes event, sponsored by Longmores Solicitors.

The new Labour Government is proposing reforms to employment law with their Plan to Make Work Pay. A draft of the new Employment Rights Bill is expected at the end of October in what is anticipated as the biggest change to employee rights in a generation. Richard Gvero and Miranda Mulligan from Longmores Employment team will explain what the changes will mean for your business.

These changes are intended to give security to employees, but the risk is that with increased rights will come increased claims and workplace disputes. HR leaders and business owners need to be prepared.

07/11

BUILDING SUCCESS: PROPERTY INSIGHTS EVENT

THURSDAY 7TH NOVEMBER

HANBURY MANOR MARRIOTT HOTEL

08:30 – 10:30

Come along for an informative and engaging breakfast event at Hanbury Manor Marriott Hotel & Country Club sponsored by Azets – Accountants and Business Advisors. Our guest speakers will be Joanna Gander, Terence Tan, Mark Barrie and Tom Lacey. Join business and tax advisers Azets and their panel of experts at our property focused Q & A networking event. If you are thinking of making a move into property investing, there are so many pitfalls to avoid to ensure your property investment journey goes as smoothly as possible.

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14/11

NOVEMBER CHAMBER LUNCH

THURSDAY 14TH NOVEMBER

DOWN HALL HOTEL AND SPA, BISHOP’S STORTFORD

11:45 – 14:15

MEMBERS: £50 + VAT

NON-MEMBERS: £60 + VAT

Join us at the November Chamber Lunch at Down Hall Hotel, Bishop’s Stortford, sponsored by Menzies, where our guest speaker will be Jonathan Ash-Edwards, Police and Crime Commissioner for Hertfordshire who will discuss ‘Creating a safer Hertfordshire: the current priorities for policing and crime prevention’.

Come along to this event for a delicious lunch, a chance to catch up with existing business contacts and use the opportunity to meet and network with potential new clients.

20/11

AI SUMMIT

WEDNESDAY 20TH NOVEMBER

16:00 – 18:00

UNIVERSITY OF HERTFORDSHIRE, HATFIELD

MEMBERS: £30 + VAT

NON-MEMBERS: £40 + VAT

Join us for the AI Summit in Room A161 in the Lindop Building on the University of Hertfordshire College Lane Campus and sponsored by Xpertex.

This summit is one of a series, designed to focus on key industries within Hertfordshire and provide a platform for sharing information, ideas and latest thinking.

Our headline speakers will be Professor Farshid Amirabdollahian, Professor of Human-Robot Interaction at the School of Engineering and Computer Science, University of Hertfordshire, who will discuss ‘AI at the Forefront: Exploring Practical Applications in Modern Business’, Spencer West, Network and DevOps Consultant, and Joel Sweeney, Xpertex Founder and CEO, who will discuss ‘Unveiling AI: Capabilities, Myths, and Real-World Applications Across Industries’.

TOGETHER FOR TOMORROW: THE POWER OF CARE IN COMMUNITY

TUESDAY 19TH NOVEMBER

TEWINBURY FARM HOTEL, WELWYN

08:30 – 10:30

MEMBERS: £20 + VAT

NON-MEMBERS: £25 + VAT

We would like to invite you to a special breakfast of insightful discussions and networking, sponsored by Isabel Hospice. This event will be led by Charlotte Greenwood, Head of Retail and Marketing, and Jac Squire, Corporate Partnerships Manager.

Isabel Hospice is a pillar of the Hertfordshire community, and at this get-together you will learn about what it does and how its approach to care impacts the community. You will also find out how they can support your corporate social responsibility and environmental, social and governance goals.

21/11

EXPLORING BUSINESS OPPORTUNITIES IN GERMANY: SPOTLIGHT ON LEIPZIG, A HIDDEN GEM

THURSDAY 21ST NOVEMBER

11:00 – 12:30

VIA ZOOM

FREE

Exploring Business Opportunities in Germany: Spotlight on Leipzig, a Hidden Gem is an insightful webinar tailored for members interested in expanding their business footprint in Germany. Our guest speakers will be Bindiya Verma, UK representative for Invest Region Leipzig, and Rob Scheid, Director of Germany Trade and Invests (GTAI) London Office.

Germany, renowned for its robust economy and innovative industries, offers a wealth of business opportunities for British companies looking to expand into the European market. This webinar will shine a spotlight on Leipzig, known for its thriving economy, robust infrastructure and dynamic cultural scene. Leipzig offers unique opportunities across various sectors, including technology, life sciences, logistics, manufacturing and creative industries. Don’t miss this chance to explore a city that’s quickly becoming a hotspot for international business!

Upcoming Events

26/11

LEARN HOW YOUR CHAMBER MEMBERSHIP CAN SUPPORT YOUR BUSINESS

TUESDAY 26TH NOVEMBER

HERTFORDSHIRE CHAMBER OF COMMERCE, HATFIELD

08:30 – 10:30 FREE

Join us for a complimentary networking breakfast specifically for businesses not currently Herts Chamber members, who want to learn how membership benefits can support their organisations to ‘Connect, Collaborate & Grow’. There will also be ample time for networking. Members are also welcome to attend.

29/11

UNDERSTANDING COMMODITIES CODES

FRIDAY 29TH NOVEMBER

09:30 – 12:30

VIA ZOOM

MEMBER RATE: £365 + VAT

NON-MEMBER RATE: £425 + VAT

This online British Chambers of Commerce (BCC) accredited course covers the key elements of what a commodity code is and how they are used. It highlights commercial implications of the correct use of the commodity code and why it is so important to have a good understanding of them.

Jeff Lewis MBA BSc MIEx will be delivering the course. Jeff is a fully qualified military electronics engineer with British Aerospace working on a wide range of military control systems. Jeff’s other career experience includes managing international sales departments for Recoton Corporation USA, Maplin Electronics UK and Premier Farnell UK. As well as working with small and large organisations as an international business adviser, Jeff is an approved trainer for the British Chambers of Commerce, the Department for International Trade, the European Bank for Reconstruction and Development (EBRD) and the United Nations Development Programme (UNDP).

03/12

CHRISTMAS CHAMBER LUNCH

TUESDAY 3RD DECEMBER

PENDLEY MANOR HOTEL, TRING

12:00 – 16:00

MEMBERS: £69 + VAT

NON-MEMBERS: £79 + VAT

This year, the Chamber is delighted to be holding its popular Christmas Chamber Lunch in The Rose Garden Suite at Pendley Manor Hotel in Tring. Guest speaker will be announced shortly.

This extended event will feature a delicious two-course lunch, a chance to catch up with existing business contacts with the opportunity to meet and network with potential clients. We are looking forward to celebrating Christmas with you all and enjoying a festive lunch with friends and colleagues at this luxurious venue.

Our special guest speakers at the Christmas Lunch will be The Tempest Two, who have established themselves as the go-to speakers for businesses wanting to motivate their teams to remove the word “can’t” and rethink their own potential. Unlike most speakers, their greatest strength is their relatability—no gold medals, no military expertise... just two normal friends who have discovered their true potential through an extraordinary mindset.

The pair’s journey has taken them across 54 days rowing the Atlantic, setting world records in Patagonia, and spending three days climbing the vertical granite face of El Capitan. They bring their experiences to life, delivering impactful sessions full of adventure, learning, and tangible takeaways.

With a client list that includes Airbnb, Google, JP Morgan, and Microsoft, The Tempest Two deliver high-impact sessions designed to inspire and transform audiences.

IMPORT DOCUMENTATION –A PRACTICAL GUIDE

FRIDAY 13TH DECEMBER

09:30 – 12:30

VIA ZOOM

MEMBER RATE: £365 + VAT

NON-MEMBER RATE: £425 + VAT

This online British Chambers of Commerce (BCC) accredited course explains how important it is that importers understand their responsibilities for imported goods and how to ensure that compliance with HMRC rules and regulations is adhered to. This course covers all the key elements of the importing process and explains in detail the procedures involved.

23/01

INSPIRING HERTS AWARDS LAUNCH

THURSDAY 23RD JANUARY 2025

HATFIELD PARK, HATFIELD

18:00 – 20:00

MEMBER RATE: £20 + VAT

NON-MEMBER RATE: £20 + VAT

We invite you to join us on Thursday 23rd January 2025, from 18:00 - 20:00, at the Old Palace, Hatfield House for the launch of our Inspiring Hertfordshire Awards 2025!

Now in their 14th year, these awards are set to be the best yet. Come along to the launch, enjoy a glass of fizz and some nibbles, meet the category sponsors, past winners and finalists, and find out more about these prestigious awards, which are designed to showcase and celebrate best practice across Hertfordshire businesses.

Make sure you save the date and join us for what promises to be an exciting and informative evening, providing excellent networking opportunities with other Hertfordshire businesses and organisations.

Please note, places are strictly limited to two per organisation. This event always sells out, so we advise you to reserve your places early.

17/01

CHAMBER MEMBERS NETWORKING AND BREAKFAST

FRIDAY 17TH JANUARY 2025

HERTFORDSHIRE CHAMBER OF COMMERCE, HATFIELD

08:30 – 10:30

MEMBERS ONLY: FREE

Join us and experience the exclusive networking at our Chamber Networking Breakfast.

Our complimentary, members-only breakfasts are meticulously designed to provide a conducive environment for strategic connections. Immerse yourself in two hours of valuable networking, where like-minded professionals converge to forge meaningful relationships and amplify business opportunities.

Upcoming Events

Company strengthens commitment to SEND support

A construction company manager is committed to fostering an inclusive workplace environment where dedication and hard work are the cornerstones of success.

Willmott Dixon social value manager Natalie Sidey was speaking after meeting students with special educational needs and disabilities (SEND) at Barking & Dagenham College.

As part of the business’s ongoing Oxlow Bridge project, she spent the day with 120 SEND and neurodiverse students, leading workshops with four groups as part of the college’s Horizon programme.

She said: “I would like us to lead the charge in creating an inclusive work environment where being a hard worker counts.”

Oxlow Bridge School, located in the London Borough of Barking and Dagenham, is a collaboration between the Department for Education (DfE) technical advisers, Willmott Dixon

Construction, and the Partnership Learning Trust to create a new school for up to 100 pupils with profound and multiple learning (PMLD) difficulties.

During Natalie’s visit each session was tailored to the unique challenges and capabilities of the participants, underscoring the ongoing need for industries to embrace all learning styles.

The students, whose day-to-day challenges often include mastering skills like reading timetables to travelling independently, taught Natalie as much as she taught them.

She said: “I really enjoyed listening and learning from the young people, and it was great to hear their answers to the question, ‘What three positive words would you use to describe yourself?’ with answers like wonderful, fabulous, resilient, creative and respectful with ‘hard worker’ becoming the common thread of the day.”

Reflecting on the sector, she said: “Our industry hasn’t historically embraced these incredible individuals, but the smallest contribution can make a monumental difference.”

While health and safety regulations, including CSCS and other certifications, often make it difficult to employ individuals without formal qualifications, Natalie stressed the importance of creating opportunities.

This commitment to inclusivity aligns with Willmott Dixon’s broader efforts in the educational sector. The company has published a white paper, Building for All, which provides unique insight and guidance for local authorities developing a new generation of schools for SEND pupils.

The paper captures the lessons learned from various stakeholders – ranging from councils to architects – who are involved in creating specialised school accommodations.

Speaking of her insightful visit, Natalie said: “My visit to Barking & Dagenham College was possibly one of my most humbling experiences. The students had a contagious energy for life. They laughed with me, and at me sometimes too! All they really wanted was for someone to take the time to understand them and show a bit of patience.

“No matter their personal challenges, the students were lively and engaged. It’s clear they have so much to contribute if given the right support.”

Solicitors firm ‘enormously proud’ of industry recognition

The second largest specialist family law firm in the country has retained its ranking in a highly respected list of the best law firms and individual lawyers throughout the UK.

Rayden Solicitors, which has offices in Hertfordshire, has held its top spot in the Chambers and Partners UK Rankings Guide 2025, an annual list compiled following in-depth research and interviews with a range of professional and client referees conducted by consultants.

Founder and Senior Partner Katherine Rayden said: “Commitment to client care and excellence in the law is at the centre of everything we do at Rayden Solicitors, and we are delighted to have this recognised by our professional peers and clients.

“We are enormously proud of retaining our rankings in the Chambers and Partners Guide, all due to the expertise of our St Albans, Harpenden, Berkhamsted and Bishop’s Stortford colleagues and their dedication to providing an exemplary service for clients.”

Katherine has also been named an Eminent Practitioner; an accolade reserved for highly influential lawyers. She is one of only two ranked at this level in the Hertfordshire and Thames Valley region, with one industry peer stating: “Katherine Rayden is brilliant; she is absolutely top-drawer.”

Market commentators, peers and clients have acknowledged the firm’s expertise and client care, noting that the team is “highly knowledgeable, supportive, transparent, communicative and particularly empathic and kind” and “excellent all-round”.

The firm’s executive partners Paula Butterworth and Emily Watson have also been recognised as Notable Practitioners in the Guide. Paula, who heads the Harpenden office and is also a trained collaborative lawyer, retains her Band 2 individual ranking. Emily, also a children arbitrator, leads the Berkhamsted office and is ranked at Band 4 individually, being recognised as a ‘strong lawyer’.

The firm has also been ranked once again as a Band 1 firm for family law in the Thames Valley guide, which covers their St Albans, Harpenden, Berkhamsted and Beaconsfield offices.

Charity shops generate over £83 million of social value

More than £83m of social value was generated across Hertfordshire last year by a palliative care charity’s 17 shops.

A new report from Isabel Hospice outlines the impact of charity shopping and the benefits to customers, staff, volunteers and donors, showing that £83,149,192 of social value was generated. For every pound spent, there was an additional £11.76 of benefit to the community.

Almost half of the social value was linked to giving back to others and the planet. The highest social value per person came from volunteers, totalling £3,177 per person. Its charity shops also promote the circular economy through sustainable shopping, saving millions of items from landfill and passing on the benefits to conscientious customers.

Head of Retail and Marketing Charlotte Greenwood said: “We all

know anecdotally the wellbeing and community benefits of charity shops, but we now have a quantifiable number that can be attributed to our hard work. We are proud of our shops and the role they play in giving back to the local community while promoting circularity. We hope that this report attracts new customers, donors and volunteers so we can continue funding palliative care to patients at the most difficult of times.”

One Isabel Hospice volunteer reaffirmed the findings, expressing to anyone considering volunteering: “Do it, there is so much to gain. It will make you live happier, longer and stronger. You will never feel isolated, and you’ll not only share your skills with others but develop new ones too.”

Honoured law partner steps into legal hall of fame

lawyers in the South-East to make it into the top tier of the league table.

Marilyn said: “It’s a great honour to join esteemed fellow professionals in the Legal 500 Hall of Fame and I’m thrilled to receive the recognition. I’d like to thank my fellow family team colleagues and those in the wider firm who, along with support from excellent counsel in leading London Chambers, enable me to deliver outstanding results for clients in the most complex and difficult situations.”

The Hall of Fame recognises lawyers at the very top of the profession, who are widely known and respected by peers and clients for their longstanding involvement in market-leading work.

The Legal 500 2025 rankings help private clients and business leaders to identify the best lawyers based on current, comprehensive research.

Marilyn specialises in family law which includes divorce and the difficulties that arise because of relationship breakdown and all issues relating to children. She is an accredited mediator for adults and children, a qualified collaborative lawyer and accredited in advanced financial provision and advocacy financial provision.

SA Law’s family department has also been ranked in the top tier for the eighth consecutive year, and partner Kiran Beeharry and senior associates Simran Gupta and Julie Cohen have also been listed as recommended family lawyers.

Across the firm, 17 lawyers have been ranked or recommended in their fields in The Legal 500 2025 results, and five departments are ranked in tier one or tier two in the South-East league table.

A leading full-service law firm with offices in St Albans is congratulating one of its partners on achieving sector recognition.

SA Law’s partner and Head of Family Law, Marilyn Bell, has been listed in The Legal 500 2025’s Hall of Fame, becoming one of only nine family

For most people, Christmas and the New Year is a time of joy and great fun. We get to spend time with our family and loved ones, overindulge, exchange gifts and create long lasting memories.

Sounds perfect doesn’t it?

Unfortunately, this is not the case for everyone. For many, the holiday period can be an incredibly anxious time - and sadly, this can lead people to really fear it.

Increased stress and financial pressures, excess alcohol and family arguments can all translate into an increased risk of domestic abuse.

Herts Domestic Abuse Helpline is here for you if things do escalate in your life.

We offer FREE and confidential support and signposting service to anyone affected by domestic abuse.

The Helpline is open over the holiday period if you need to speak to us - and we also have a confidential email service if calling is not an option.

Employers have a duty of care and a legal responsibility to provide a safe and effective work environment. Spotting the signs is the first step to supporting those in need. We can provide vital training sessions for your employees in the new year.

To book please email: manager@hertsdomesticabusehelpline.org

Hart Learning & Development are here to help you attract, retain and develop the best emerging talent in the market.

We specialise in providing apprenticeships to drive your business forward. Our expert teams work with you to identify the right training for the right people at the right stage in their career.

Call 01462 424242 email hello@hartld.co.uk or visit www.hartld.co.uk/inspire

Family firm delivers enhanced workspace for easyJet

A family-run company has created a brand-new workspace for aerospace giants easyJet at Luton Airport.

The award-winning Woodhouse Workspace, which has been creating workspaces since 1976, has previously worked on a range of projects for the airline group, including a new integrated control centre and a new home for easyJet holidays.

This time Woodhouse was tasked by easyJet to deliver a workspace in their existing 80,000sq ft Hanger 89, with the aim of turning the existing space into a more efficient, collaborative and vibrant workspace, as the company prepares for its employees to spend more time together in the office.

With a clear brief to improve communication and foster interdepartmental collaboration, the Woodhouse team recognised the need to create a more dynamic work environment. During the strategy phase, Woodhouse conducted an intensive stage of research, including leadership interviews, focus groups and a detailed review of space use.

Woodhouse’s strategy focused on shifting the space towards an activitybased working model, optimising office layouts, and providing a variety of environments to enhance communication and teamwork. The design options chosen meant a complete makeover of the open working areas and reworking existing rooms to increase efficiency, while adding new workspaces. The aim of these changes was to create a better balance of spaces suited to different work activities while improving the overall employee experience.

A senior easyJet representative said: “It’s been great to partner with Woodhouse over the last few months delivering a brilliant new home for both easyJet holidays and our critical Airline Operations Teams. We are very much looking forward the bringing our

destinations and purpose to life more so that we connect our Hangar-based colleagues to customers and frontline teams that operate the airline.”

To provide a vibrant working experience, the design introduced themed zones throughout the workspace, created to evoke airline destinations and transport employees into the right headspace for the task at hand.

Each zone will be visually distinguished using vibrant colours, natural materials and wayfinding elements, bringing easyJet’s vision of a fresh, dynamic workspace to life right at Hanger 89.

Glenn Cooper, Project Director at Woodhouse Workspace, said: “This project presented unique challenges due to the growing scope and tight timelines. However, it has been a pleasure to work closely on these with the easyJet team, and we are confident the workspace will be a flexible, engaging environment that will support the airline’s long-term goals.”

Longmores maintains presence in Legal 500 directory

Longmores is celebrating after seven of the firm’s teams and 16 of its solicitors were recognised in the latest release of the industry’s leading directory.

The Legal 500 covers legal firms operating within the UK, with rankings created using independently researched client feedback, the opinions of other professionals, interviews with firms, and information submitted by firms about their specialist areas of practice and work undertaken.

Bernard Flanagan and Charles Fraser have been named in the Private Client section while Lena Hale has been recommended in Company Commerical section.

Commenting on the rankings, Joint Senior Partner Richard Gvero, said:

“We take great pride in these rankings which reflect our absolute commitment to our clients. Sincere thanks must go to the clients and professionals who choose to work with us and who provide such glowing testimonials for which we are most grateful.”

Here are Longmores’ updated rankings in this year’s directory.

Employment: Tier 2

Richard Gvero: Recommended

Miranda Mulligan: Leading Associate

Private Client: Tier 2

Richard Horwood: Leading Partner

Alastair Liddiard: Recommended

Charles Fraser: Recommended

Bernard Flanagan: Recommended

Company Commercial: Tier 3

Michael Budd: Recommended

Lena Hale: Recommended

Dispute Resolution: Tier 3

John Wiblin: Recommended

John Wagstaffe: Next Generation Partner

Nat Young: Next Generation Partner

Rural Land: Tier 3

Victoria Sandberg: Leading Partner

Rachael Spalton: Recommended

Richard Horwood: Recommended

Family: Tier 3

Tracey Dargan: Recommended

Kerrie Hall: Recommended

Jessica Few: Recommended

Commercial Property: Tier 3

Rachael Spalton: Recommended

Victoria Sandberg: Recommended

Why retrofit matters, and what does it mean?

A new report has identified that by 2050 half a million homes in Hertfordshire will require improvements to ensure residents can stay warm over winter, lower household bills and meet net zero targets. Carrying out these improvements requires specialist skills. In this article, Lucy Gravatt, Director of Partnerships and Communications, Hertfordshire Futures, looks at the role of retrofit and how the county is growing the capacity to deliver real change.

Hertfordshire, we have a problem

Hertfordshire, like the rest of the UK is facing two big problems, rising energy prices and the urgent need to reduce carbon emissions if it is to reach net-zero by 2050. Houseowners are increasingly worried about higher bills and this impact is felt more keenly in winter.

The scale of this problem locally is vast. In a recent report, Hertfordshire Retrofit Skills Plan, commissioned by Hertfordshire Futures, it was identified that 500,000 homes in Hertfordshire will require work to make them more energy efficient by 2050. This work is called retrofit to bring our old and draughty houses up to new energy efficient standards by installing better insulation, glazing, smart heating controls and modern low carbon heating technologies. This is equivalent to, on average, 52 homes a day needing improvements made, every day, over the next 25 years. In order to meet this challenge, the county needs to develop a ‘green army’ of skilled workers.

The growing demand for skilled labour in various trades and professions is just one part of the retrofit equation. Growing the supply chain to meet green demand is also key.

Hertfordshire’s Domestic Energy Efficiency Supply Chain market was worth £1.2bn in 2021/22. This is forecasted to grow to £36bn by 2030, which is a significant level of growth but not enough to meet the predicted demand by 2050. Construction industries play a clear role in decarbonising homes, but only 1.7% employers are currently certified in Hertfordshire to install energy efficiency measures.

There is clearly a strong business case to unlock capabilities and capacities in the supply chain and address identified skills shortages. With the Government’s Industrial Strategy re-affirming its commitment to renewable energy sources, growing the green economy and protecting billpayers from volatile energy prices - doing nothing locally is not an option.

Growing the supply chain

The Hertfordshire Retrofit Skills Plan identified that there are 9,915 registered construction businesses in the county who could be potentially targeted and upskilled to deliver retrofit. Hertfordshire Futures, a public-private organisation focused on accelerating economic growth and delivering value for money, identified that financial incentives were needed to stimulate the market.

A total of £50,000 of funds were then made available as a Business Growth Grant, which sole traders, micro businesses and SMEs could apply for to undertake accredited retrofit training courses. A dedicated team of Hertfordshire Futures Retrofit Skills Advisers guided employers through the different retrofit training courses, career routes, the grant scheme and the application process.

Hertfordshire Futures worked with key industry partners, such as the Federation of Small

Business, Federation of Master Builders, CITB, Herts Growth Hub and Hertfordshire Chamber of Commerce to identify employers in the construction supply chain. As a result, it was able to support 35 employers in the construction supply chain, disperse grants and enable 75 learners to start retrofit training.

For some, attending one of Hertfordshire Futures retrofit events stimulated real interest in this growing sector and, for one individual, it was career-changing.

Eoin Power said: “Before training as a Domestic Energy Assessor and Retrofit Assessor I was a primary school teacher. The training has provided me with the ability to start my own business in a growing market. I could clearly see the possibilities that this could provide me with. I was very grateful to have attended the events as they allowed me to gain valuable contacts within the industry and to ensure that there is further growth of retrofit within Hertfordshire.”

Growing green skills

Hertfordshire Futures and the four FE colleges across the county have a strong collaborative record of working together to identify, develop and deliver impactful skills programmes that meet the industry needs. In this case the goal is to build on and increase the provision of quality retrofit training provision, for the benefit of residents and local businesses and the market.

In 2022/23, Hertfordshire’s colleges began a substantial programme of investment in equipment and started to deliver retrofit training through existing and new qualifications. With additional Hertfordshire Futures funding and support, the colleges are able to further accelerate access to retrofit skills across the county for businesses and residents.

With this proactive approach, coupled with £100m secured by local authorities and housing associations to retrofit social housing stock, the race to train skilled retrofit operatives and professionals had begun.

Colleges can now offer students, from school leavers to those in industry looking to upskill/ re-train, the skills and knowledge needed to achieve the necessary retrofit accreditation.

This autumn, training courses (Level 3 Awards) in Heat Pumps and Solar Panels are now being rolled out. As a result of the investments that colleges have made in new curriculum and equipment, current and future students are now able to gain practical skills by working directly with cutting-edge renewable energy systems and retrofitting techniques.

Claire Dolan, Deputy Principal, Oaklands College, said: “Oaklands College has just opened a new Construction Training Centre, and the Hertfordshire Futures investment has enabled us to develop green skills provision furthering our offering to learners and employers”.

For more information on how we are building a greener future and how businesses are benefiting, visit https://www.hertfordshirefutures.co.uk/business/clean-growth/

For more information on retrofit and how you can retrain, upskills or future-proof your business, visit: https://www.hopinto.co.uk/retrofit-greener-homes

With additional research by Pauline Traetto, Founder and CEO, Reconstructing Minds

Greener together

Hertfordshire Futures is a member of the Hertfordshire Climate Change and Sustainability Partnership (HCCSP), a pan local authority group committed to joint working on environmental, climate change and sustainability issues. Earlier this year, HCCSP successfully secured Local Area Retrofit Accelerator (LARA) funding to develop a countywide strategy to accelerate retrofit. This work is underway with a strategy due in March 2025.

Hertfordshire Futures has also supported the county’s successful Solar Together Scheme. Over 2023/24, this resulted in the installation of over 5,000 solar panels; 23 battery installations and 46 EV charging points. This represented a private resident investment of around £4.5m in renewables, evidencing a real change in attitudes and behaviours in energy consumption.

Helen Pollock, Clean Growth Manager, Hertfordshire Futures, said: “This is just the start of Hertfordshire’s retrofit journey. With targeted investment and a truly collaborative approach, Hertfordshire Futures has played a key role in transitioning local communities to sustainable practices and helping foster a wider culture of green skills to meet the growing retrofit demand.”

BRAND NEW AND BESPOKE CARE HOME IN WELWYN GARDEN

Come and meet the Welwyn Grange team and ask them:

• Why are your Nurses supernumerary to the care numbers?

• What’s it like to live in a Household of 16 likeminded peers?

• How do you support someone that lives with dementia?

Residential Care

Residential care enables you to maintain an active and fulfilling lifestyle with the reassurance of knowing that they have a well-trained care team on hand 24/7, with care and support when needed. Every resident has their own key worker, someone you can really get to know and trust, who in turn will understand your likes and dislikes.

Nursing Care

Our skilled nurses are at the home 24 hours a day, 365 days a year. This means if your care needs change at any time in the future, we have the depth of skills to support you. Our nurse team pride themselves in delivering the highest standards of care, helping you maintain good physical and mental health. We will make sure your care needs can be fully met by our team, by finding out about you before you move in.

Care Apartments

Ashridge, an exclusive range of apartments provides penthouse living for singles or couples and provides the support you need, whilst future

proofing you if your care needs change in time. You will enjoy all the features of your bedroom, lounge, kitchenette and in some cases balcony, with all the extra support from the Nursing, Care and Support teams, so your energies are focused on enjoying life.

Dementia Care

Living with dementia does not mean you cannot enjoy meaningful activity and a good quality of life. Welwyn Grange’s specialist dementia service is a bespoke household in Welwyn Garden City near Hatfield, designed to enable those living with dementia to be as independent and stress-free as possible. Its dedicated staff team are trained in the very best dementia care practice, enabling us to deliver individual care and support plans to each resident.

Look carefully and you will see the detailed design our dedicated dementia service benefits from including correct lighting levels and clear signage which makes getting around much easier, and reduces the risks of falls. We also have personalised memory boxes and colour-specific bedroom doors so you can find your room independently. Once in the room, your ensuite toilet is easy to see from the bed, which acts as a visual reminder if needed.

Most importantly, staff know that sometimes the right words are hard to find, but recognise the importance of the feelings you are trying to share. Click on our website to watch one of the team tour Welwyn Grange explaining what it’s like to live there.

Shortlisted for Regional Care Home of the Year 2024 - South

Glowing graduates become Hatfield Heroes

An outlet shopping centre is celebrating graduates who have achieved personal milestones and inspire others in the community.

The Galleria is shining a spotlight on three University of Hertfordshire graduates as part of their Hatfield Heroes series, an initiative launched to recognise and celebrate local individuals who are making a difference to their own lives and the wider community.

Drusilla Jacobs graduated with a Master of Pharmacy, earning First-Class Honours and a Gold Go Herts Award. Drusilla said: “With determination, preparation, grace and support, the seemingly impossible can become conceivable, the probable almost certain and the impossible attainable.”

Saqlain Abbas completed his law degree with a focus on international commercial law and land law.

Saqlain said: “In the end, hard work truly pays off. I graduated with good marks, making my family, teachers and myself proud.” His nomination for the Dean’s Award as a Grace Ononiwu Rising Star on the LLB stands out as one of his proudest achievements.

Siria Meha, an MEng Aerospace Studies graduate, achieved First-Class Honours, excelling in a traditionally male-dominated field. Siria said: “At the beginning, I wasn’t particularly confident in my abilities, but I realised I was just as capable because everything had its structure and procedure that could be learned.”

She plans on pursuing a part-time doctoral degree while continuing her athletic career as a CrossFit champion.

The Galleria’s Centre Director Tim Stirling said: “These are all incredible individuals who have proven that dedication and commitment pay off. We’re delighted to honour their achievements this month, but also celebrate all those recent graduates from the University of Hertfordshire that have worked so hard to achieve in their individual fields.

“It’s no mean feat to achieve a degree, so Drusilla, Saqlain and Siria are aptly joining our Hatfield Heroes Series in honour of their efforts. We hope this recognition will inspire others to follow in their footsteps.”

How to recognise a dependable broker

As an SME business owner, one of the trickier topics that you will need to master is managing your cash. A key lesson of COVID-19 and beyond for us all was that having cash is always a good thing.

If you’ve got cash, how do you look after it? And if you’re waiting for people to pay you, how can you speed up that process? A good finance broker can help with both issues.

If you’re buying any piece of capital equipment like a lathe or a van, or refitting an office or warehouse, then borrowing the money with asset finance and repaying it over an agreed period may be a better plan than spending your hard-earned cash. With invoice financing, you can receive immediate payment of the invoices that you raise, so you’re not waiting 30-60 days for payment.

Both asset finance and invoice financing help protect your cash position, and a good finance broker will be able to help you identify when these are appropriate finance solutions.

But how can you tell a good broker from a bad one? Certainly not by search engine rankings or paid advertisements, and you may not have the knowledge or headspace to spend time ploughing through anonymous online reviews. You can speak to your high street bank manager, but this may not be the best solution.

This key dilemma has now been addressed by a group of independent finance brokers who have founded the Guild of Business Finance Professionals. All members must be recommended by their peers and vetted by the Guild Board, mandating that they follow the guidelines to promote best practice. One of the Guild’s core aims is to protect lenders and borrowers by providing a mark of professionalism.

Borrowing money can be a daunting prospect for a business owner not familiar with the process. You’ll be sharing confidential information about your business with a stranger, so how do you know you’ll be getting the most suitable guidance? Look for the Guild logo and this will significantly improve your chances of finding an experienced and trustworthy professional to manage the process for you.

Duncan Payne, Director at commercial finance broker Adamantean, shares advice on finding a trustworthy finance broker.

Drusilla Jacobs Saqlain Abbas Siria Meha

Lifelong learning is crucial to business leaders

John Acton, Co-Founder and CEO of peer2peer, talks to Sarah Dale about why he became a Hertfordshire Chamber Patron, how he helps business owners supercharge their companies and why he is an advocate of ‘ta-dah lists’

“Love your flight” is the tagline of peer2peer and is one of the key principles of the company established in 2018.

“Whether you are an entrepreneur or work for someone else’s company, everyone should enjoy their careers,” says John Acton, Co-Founder and CEO of peer2peer, based in Hertfordshire.

“Using flight as a metaphor for your career, you need to choose the right destination, plot your course, decide who needs to be onboard, be mindful of getting blown off course, hitting turbulence etc. It’s very similar to a flight. You should aim to love it and ultimately have no regrets.

“What we have recognised is when you’re a business leader – whether you turn over less than £250,000 or £25 million – if you’re the top person in a company, it’s lonely. You can’t share the challenges with your colleagues and you also need time to work on your business.”

peer2peer is a peer advisory group for business leaders and entrepreneurs. It meets for half a day every month in a confidential space for members to test ideas and share challenges and believes lifelong learning is critical. But where to focus? peer2peer developed its Capability Compass library housing more than 75 workbooks to

help leaders evolve by growing their capabilities. Eight themes are covered including strategic thinking, innovation, growth, brand and culture, team and engagement, productivity, finance and governance.

“You should never stop learning as leaders; lifelong learning is important,” says John.

“We help our members grow their capability and help hold them to account in a constructive way.”

The company has 23 Boards, four in Hertfordshire, and over 200 leader members across the country. It has doubled in size year on year and the firm aims to have a Board no more than 40 minutes away for 95 per cent of the population. New boards are being launched in Scotland, Bristol and Bath and Cardiff.

A member can ask to be placed in the “Hotseat”. They have 10 minutes to articulate a challenge they’re facing. The other members have 10 minutes or so to ask questions. Then the Hotseat member leaves the room to the other members who, supported by the chair, put a plan together based on what they would do if they were running the business. The Hotseat member returns and receives the wisdom of their peers.

“Instead of having one business coach, you have the experience of 12,” adds John.

The business has the vision to reach 500 Boards across the UK by 2029. Then to go global.Despite John’s global ambitions, he remains committed to Hertfordshire, where he currently chairs two Boards of his own.

This is why he joined Hertfordshire Chamber as a Patron member in June.

“I’m invested in growing in Hertfordshire and growing my own Boards,” he says.

“Around 80 per cent of our Board members have a turnover between £1 million and £30 million and there are a lot of those kind of businesses in Hertfordshire. I met with Donna and Mary at the Chamber and I liked what they had to say.

“It’s great meeting the other Patrons. We’re all about putting something back into Hertfordshire.

“I’ve met some amazing people. Some have already come as guests to my Board and one has agreed to become a chair, so a great start.

“It’s a serious but fun and engaging Chamber. The culture is great and the central team is really supportive.

“Businesses who join the Chamber show they are serious about growing their business or trying to achieve a better work/life balance. That’s why people also join peer2peer.”

John is a morning person and starts work at 7am after walking his dog.

“I start my day with an “eat the frog” task, you know the one you’ve been putting off that takes you out of flow. I use the Pomodoro Technique, setting the timer for 50 minutes to blitz it, then take a 10-minute break. Then go again if need be, until I’ve eaten that frog.

“I also use ‘ta-dah lists’. Everyone has a never-ending to-do list but at the end of the day I write a ta-dah list. It’s about being kind to yourself and focusing on the things you have done, not the things you haven’t. This is my top tip, try it!”

John had a highly successful corporate career and lived and worked in Paris for six years before going self-employed 12 years ago to become “the master of my own destiny”.

“I really enjoyed my corporate career; I’ve never had a job I haven’t enjoyed but I had always wanted to run my own business,” he adds.

“I’m extremely proud of the peer2peer team and our growing community of chairs and members. I’m hugely excited about what difference we can make over the coming months and years.”

Around

80 per cent of our Board members have a turnover between £1 million and £30 million and there are a lot of those kind of businesses in Hertfordshire. I met with Donna and Mary at the Chamber and I liked how it’s run and I like what they had to say.

10 down, 2 to go: Chamber marks centenary with monthly challenges

The Chamber offices have been buzzing with excitement as the team reaches 10 monthly challenges to celebrate the centenary.

After teaming up with furry friends to tread a collective 100,000 steps at August’s netwalking event, September was spent clearing out wardrobes and donating 100 items of clothing to All Aboard charity shops. Everyone had a rummage at home to find jeans, jumpers, tops and other clothing no longer in use that could be donated.

Chamber CEO Donna Schultz said: “Despite seeming like a small drop in the ocean, every item of clothing we have donated to All Aboard charity shops will help towards creating a more sustainable world by allowing pre-loved items to have second lives.

“The fantastic work that All Aboard does for UK charities means that this challenge will have helped to raise much-needed funds for work on various worthwhile community projects.”

All Aboard turns pre-loved goods into something meaningful, supporting more than 75 UK charities by providing grants for projects focused on community, education, medical equipment, older people’s welfare and youth development.

October was also a month for supporting charitable causes, this time with 100 ghoulish goodies – thanks to Costco Wholesale Stevenage – given to Herts Welcomes Refugees in partnership with Hertfordshire Community Foundation (HCF) to mark Halloween.

HCF, our patron charity, is an independent charity that partners with businesses, families and individuals to deliver targeted support to communities, making sure essential support and resources reach the people who need them most.

Donna said: “With over 100,000 annual beneficiaries, the work that Hertfordshire Community Foundation carries out is part of the vital network of support that our county relies upon. We are proud to have donated 100 sweet, Halloween-inspired surprises to be part of this meaningful work.

“From making donations and handing out goody bags to running, walking and cycling our way towards the number 100 throughout the year, the creativity and camaraderie of the team when striving to complete these monthly challenges has been remarkable.”

Creating Social Impact in Hertfordshire

Our 2024 Social Impact Report takes a look at how we’re contributing to the success of our community through the work we do. The report shares how we have improved the social wellbeing of people in Hertfordshire by prioritising People, the Planet, and having a Purpose. Below are some key stats from our work across Hertfordshire.

£4m

Social impact across Hertfordshire

£1.16m

Social impact through giving local communities access to green space within 500m of their home

£40,200

Social impact through mental and physical wellbeing support for local

990 acres

Accessible land that would otherwise have been closed to the public

17,341

Trees planted as part of the Queens Canopy, sequestering 3,767 tonnes CO2 over 100 years

Tarmac, a CRH company, is the UK’s leading sustainable building materials and construction solutions business.

Recently, Tarmac sponsored the Hertfordshire Wellbeing Conference, and Development Manager Michael Holloway had the chance to present and speak to attendees about what was in our report. It was great to speak about and present the ongoing work Tarmac is doing in Hertfordshire to create positive, long-lasting change for the community.

Scan the QR code to view the report

Accountants announces trio of partner promotions

A Letchworth accountants firm celebrating its 85th birthday has made three key promotions as it makes wider investment in development.

George Hay Chartered Accountants has promoted three associate partners to partners, marking a new chapter for Caroline Hicks, Emma Wilsher and Samantha Green.

The company, which serves private clients and businesses nationwide, is “poised for growth” as it welcomes new skills into its existing leadership team.

Samantha said: “George Hay is poised for continued growth and the journey we are on is one that I am proud to be a part of. I’m excited to continue to play a role in the expansion and development of our services, to meet the needs of our innovative and evolving client base.”

The trio were previously promoted in 2022 and have stepped into their new roles with confidence, managing diverse portfolios of clients alongside supporting junior members of the team.

Caroline said: “I am delighted to have been appointed as a partner at George Hay, having been with the firm for nearly 25 years.

“It very much feels like a natural progression, and I look forward to continuing to look after my existing clients while building my portfolio. Supporting others as they start out in their careers is also a privilege of the role, and incredibly rewarding.”

These latest promotions coincide with the firm’s wider investment in growth. GH Wills Ltd, George Hay’s dedicated will-writing and advisory service, has successfully launched, complementing the firm’s probate services offered via GH Probate Ltd – one of the few licensed probate services at a UK accountancy firm.

“We pride ourselves on being a forwardthinking firm,” said Emma. “Adding new partners to the team means that we can bring new skillsets to the fore and continue to grow and develop our specialist service lines.”

The firm, which employs over 60 people, celebrated its 85th birthday with a barbecue and garden party.

Senior Partner Barry Jefferd, who joined the firm in 1988, said: “Since our first office was established in 1939, the industry has evolved significantly, and how we all do business has been totally transformed by the internet and advancements in technology.

“To still be here, all these years later, is testament to our commitment to keeping pace with these shifts, to the special people that make up our team and to the importance we place on nurturing lasting relationships with our clients.”

Charity’s new leadership structure to boost community support

challenges more effectively and seize opportunities for growth, all while maintaining a focus on its core mission.

drive the organisation forward.

Home-Start Watford and Three Rivers is introducing

and

Foster

bringing a collaborative approach to leadership that leverages their combined expertise and vision.

Michaela, Director of Services, said: “Our new leadership structure reflects our commitment to adaptability and innovation in how we serve our community. By co-leading, Karen and I can focus on different aspects of our mission, ensuring that we remain responsive to the needs of the families we support.”

The co-leadership model is part of a broader strategy to enhance service delivery, improve operational efficiency and strengthen community partnerships. It allows the organisation to address

Karen, Director of Operations, added: “The current climate is incredibly challenging for charities, with significant pressures in the funding landscape that make it difficult to sustain vital services. It’s important more than ever to have a leadership structure that is both dynamic and resilient and allows for the sharing of responsibility.

“Working together, we can better safeguard the sustainability of our charity, ensuring that we can continue to serve our community.”

The charity recently hosted a vibrant festival-style event at Holywell Community Centre, Watford, that brought together over 120 people for a day full of activities for children and support for parents.

Sponsored by Warner Bros. and Asda, the event’s activities included soft play, glitter tattoos, ice-cream and a petting zoo, supported by Home-Start volunteers and corporate volunteers from Mothercare Global Brand and Berkeley Homes.

Local businesses, including Everyone Active, Beezee Bodies, Noisemakers, Furry and Scaly Friends and the Hertfordshire Fire and Rescue Service from Watford Fire Station, were on hand to interact with families.

A Home-Start family said: “Being able to watch my children play and have a smile on their face and being able to run around, even talking to other parents and just getting out of the house has been truly amazing... thank you so much.

The event was attended by the elected Mayor of Watford, Peter Taylor, who said: “Witnessing the joy and support provided to those in need reminded me just how vital organisations like Home-Start are to our community. I was really grateful for the opportunity to be part of such a positive event and am grateful to the team at Home-Start for the fantastic work that they do.”

A community-based charity with over 30 years’ experience supporting families is implementing a new leadership structure to

Michaela

Osborn

Karen Watkin

co-directors,

#Worth Saving Avoidable Food Waste Campaign

Waste Composition Analysis data in 2020 showed that almost a quarter of the material (23%) in residual bins across Hertfordshire and 45-65% of the food wastes collected for composting could have been eaten if we had managed it differently.

This edible food equates to 66 million meals annually including around 40,000 tonnes thrown away in residual waste bins across Hertfordshire alone at an unnecessary cost to the taxpayer of over £5.2 million.

This has a huge impact on the environment. Resources relating to the land, fertiliser, transport, water, and more needed to grow the food is wasted along with the edible food itself. In fact, reducing the amount of food we throw away, could reduce global greenhouse gas emissions by up to 10% (source: UN Environmental Programme).

The financial impact to householders is significant too, with the Waste Resources Action Programme estimating that wasting edible food costs households up to £720 each year. Research by HealthWatch Hertfordshire shows that consumers are changing what and where they buy food to reduce costs, but few are considering what they are needlessly wasting.

By offering a behaviour change campaign to support more of this food being eaten, Herts WasteAware is highlighting how much money is being throw away as food, whilst at the same time helping residents to save money. WorthSaving is a bold and engaging campaign sharing simple changes to help reduce the amount of food unnecessarily thrown away.

Campaign development engaged residents in a survey (3,312 responses) and focus groups to identify why and where food is wasted. The learnings were shared at a dedicated community event, seeking resident feedback on how these ‘waste activities’ could be lessened. Using insights gained, we created the ‘4 steps to save’ – a comprehensive behaviour change campaign offering interventions at each stage in the ‘food journey’ to address where most wastage happens including planning meals, considering what we buy, how we store it and what we eat. The resulting campaign was tested with a 6-month pilot in Three Rivers.

The #WorthSaving campaign has and continues to provide hundreds of thousands of opportunities to see the campaign. We use different QR codes for each communication method to track impact. This allows us to continue to update how the campaign is managed. The analysis shows that vehicle signage is top, followed by leaflets which show a 5% scan rate to the webpage.

Survey data completed after receiving a 5-week e-newsletter, as part of the campaign, showed that 80% of residents developed new habits, 83% saw a reduction in food waste and 89% gained knowledge about waste prevention.

When asked what they had learned, most comments were simple yet profound:

“To take a shopping list and stick to it.”

“Keeping an eye of dates and arranging things in the cupboard, freezer and fridge by date.”

“Use more of veg in different dishes and not waste them.”

Others had developed new skills: “How to save and store leftovers.”

“To plan my meals each week. It’s been a game changer.”

A second waste composition analysis after the 6-month trial showed a 18% reduction of edible food in residual bins in the pilot area (compared to the 2020 baseline). The control area saw a 4% ‘cost-of-living’ reduction. This strongly indicates the campaign facilitated a 14% reduction of edible food in the binhighlighting how the ‘4 Steps to Save’ supports tweaking of existing habits in small ways to make a real difference.

For more information and to access the campaign click on :

www.wasteaware.org.uk/worthSaving Promotion included attendance at community events, talks to local groups, leaflet drops, school assemblies, posters in local hubs, media releases, social media, newsletter content and magazine advertising.

The most impactful interventions were rolled out county-wide including mail-outs in 3 districts. Dedicated campaign signage has been installed on a significant percentage of the 181 refuse collection vehicles deployed each day to provide waste, recycling and composting services to over 500,000 households across Hertfordshire.

Immersive cultural internship up for grabs

The UK’s number one Caribbean food and drink supplier is offering an immersive internship opportunity with a unique placement.

Welwyn-based Grace Foods UK and its parent company GraceKennedy have opened applications for the 2025 GraceKennedy Jamaican Birthright Summer Internship Programme, designed to reconnect second and thirdgeneration Jamaicans living in the UK to their heritage.

The 2025 programme will allow one university student of Jamaican descent from the UK to join three other students from Canada and the US for a five-week professional and cultural internship in Jamaica.

The summer opportunity offers the lucky candidates a unique chance to work with a GraceKennedy subsidiary aligned with their career goals while deepening their connection to Jamaican culture through immersive Heritage Pathway tours, exploring historic sites, natural and human resources and the island’s beaches.

Caroline Mahfood, CEO of the GK Foundation, which coordinates the programme on the company’s behalf, said: “Connecting with the next generation is very important to GraceKennedy. Many second and third-generation Jamaicans are familiar with our delicious food and world-renowned music but have never had the opportunity to experience our culture in a way that allows them to make deep, long-lasting connections with Jamaica. That’s the aim of the Birthright Programme.”

The successful UK applicant for the 2024 programme was Tariq Brown, a final-year finance and business student at the University of Sussex. Tariq spent five weeks in Jamaica this summer learning about his heritage and progressing his career as part of the programme.

See www.bit.ly/GKBirthright for application details or email gkfoundation@gkco.com with enquiries. The deadline for applications is 30th November 2024.

Accountants enhance client offering with promotions

An accountancy firm with 26 partners and over 250 employees across Hertfordshire, Milton Keynes and London is expanding its corporate and business tax team.

Mercer & Hole has promoted Martin Coulson and Mark Baxter to partner, enhancing its specialist offering to clients.

Managing Partner Paul Maberly said: “Both Martin and Mark’s promotions serve as a demonstration of the excellent level of service we provide to our clients in the corporate and business tax team and across the firm. I would like to thank them both for their hard work and commitment to our clients.”

Martin, who is based in the firm’s Rickmansworth office, originally trained with Day, Smith & Hunter as a graduate trainee, before becoming a member of Mercer & Hole in 2016 following their merger.

His drive to be a reliable source of help to his clients and to alleviate the burden of complicated tax issues has led him to excel in all aspects of corporate and business tax across a wide range of industry sectors.

Martin uses his expertise to support wealthy individuals, entertainers, property investors, consultants and those working in the construction and IT sectors.

Predominantly working from the Milton Keynes office, Mark is motivated by finding solutions and developing trusted, long-term relationships with his clients. He joined the firm in 2021 having previously worked at Grant Thornton, Cooper Parry and Deloitte, building on 27 years of experience as a tax specialist in corporate and private client arenas.

Mark has spent most of his working life sharing his expertise in the Buckinghamshire and Northamptonshire markets.

Martin Coulson

Mark Baxter

ESG specialist relocates from Australia to join British business bank

The green and community credentials of a specialist business bank have been boosted by the appointment of a specialist from Sydney.

Redwood Bank has demonstrated its commitment to environmental, social and governance (ESG) objectives in recent years through a series of initiatives, including the launch of a special Green Reward for landlords who achieve the highest energy standards.

Alex John, who has had an impressive banking career in Australia, working in business development, product development, risk, strategy and ESG roles, has joined Redwood as its new ESG manager.

Alex, who relocated to London for his new role, said: “Having grown up in regional Australia, nature, the environment and sustainability have always been important to me. I was fascinated by how influential the finance sector could be in financing the transition to net zero, supporting the economy and helping the world change positively.

“In order to learn as much about ESG as I could, I spent time at a specialist climate risk and energy management consulting firm. While I learned a lot in my time there, it made me realise I missed the mechanics of banking and the finance sector more broadly. That, and the rapidly evolving regulatory landscape around ESG,

green and sustainable finance, drew me back to banking.

“I couldn’t resist the chance to move to Redwood when the opportunity arose to join its team.

“It really appealed to me because Redwood is lean and nimble enough to be dynamic and yet at the same time it is big enough to have an impact on ESG.

“The bank recognises that climate change is one of the most significant challenges facing society and takes a proactive approach to its environmental responsibilities. It is also committed to being a responsible and responsive employer and to applying responsible banking in all that it does.

“I’m excited to use my experience and knowledge to help Redwood to support society in a meaningful way.”

Last year, Redwood successfully launched its Green Reward proposition, supporting landlords who have attained the highest energy standards by offering them cashback of up to 0.50 per cent of their loan value.

Redwood has achieved Investors in the Environment (iiE) national bronze and silver accreditations and its recent charitable efforts have included supporting creative mental health charity PoetsIN and the National Literacy Trust, colleagues volunteering at a dogs’ home in Warrington and working alongside a grass roots football club to redevelop its changing rooms.

The team also regularly supports and runs events internally to raise awareness of charities and good causes.

Payroll team celebrates double success

A chartered accountants and business advice firm with offices in Hertford is celebrating a team win alongside achieving ‘gold standard’ accreditation.

Azets’ specialist payroll team was crowned Service Provider of the Year at The Rewards 2024, an awards ceremony held in recognition of leadership and business excellence in pay, hosted by Reward Strategy. This accolade celebrates the team’s consistently outstanding delivery of innovative and trusted payroll solutions to clients across the UK.

The team has also achieved what is regarded as the gold standard within the profession with accreditation by the Chartered Institute of Payroll Professionals (CIPP) for the Payroll Assurance Scheme (PAS).

Legal Property Experts

in association with Penman Sedgwick LLP

Agata Marosz – Solicitor - Commercial Property

TERMINATING A COMMERCIAL LEASE BEFORE THE END OF THE TERM

Businesses may need to reconsider their commercial premises for various reasons, such as downsizing, expansion, relocation, or the space no longer meeting their needs.

Ending a commercial lease early can be complex, as leases are designed to provide landlords with secure rental income for a defined period. Whether you can terminate or exit the lease early depends largely on its terms, but otherwise reaching an agreement with the landlord is sometimes possible.

Break Clause in the Lease

Some commercial leases contain a ‘break clause,’ which is a contractual provision allowing either the landlord or the tenant, or both, to end the lease early after a specified period. If your lease includes such a clause, it’s crucial to follow its terms precisely. Common conditions will require the notice to be served in a specific manner and timeframe, settlement of any outstanding payments, and ensuring the property is vacant at the break date. Failure to meet these conditions can invalidate the break notice. Seeking legal advice is highly recommended when exercising a break clause.

Surrendering the Lease

Your landlord may be open to negotiating an early termination of your lease by way of surrender. However, they might well require financial compensation in exchange for agreeing to end the lease (and with it the rental income) earlier than originally agreed.

If a surrender is not an option, you might have to explore other legal routes for exiting the lease early such as:

• Assigning the Lease

If there’s no break clause and your landlord will not agree to a surrender, you might be able to assign the lease to a third party. This means transferring the lease to another tenant, who would then take on your obligations. You will usually be responsible for finding a suitable party, and your landlord must approve the new tenant before the lease can be assigned (and might impose conditions on granting such approval). You will have to cover the landlord’s costs.

• Subletting the Premises

This was the result of an independent assessment into their procedures and services – testament to the specialists’ continuous learning and development.

Stephen Abbotts, Director of Payroll Services, commented: “The award reflects the dedication of our team of more than 200 specialist payroll employees, who have been instrumental in helping businesses of all sizes across the UK meet their payroll needs. We’ve made significant strides in recent years to enhance our service offering, so it is incredibly gratifying to see these efforts independently recognised within our profession.

“I am immensely proud of my colleagues – the best in the payroll sector. These achievements motivate us to continue striving for excellence in everything we do.”

Another option could be subletting the premises to a third party. This allows you to maintain your lease while generating rental income. Subletting requires the landlord’s consent (again at your cost), and the original lease terms will likely continue to hold you responsible for any breaches made by the subtenant.

It is always advisable to seek legal advice when considering terminating a commercial lease early, as professional guidance can help you understand your rights, obligations, and the best course of action for your specific situation.

If you need legal advice, we can help.

‘Inspirational superwoman’ recognised for marathon feat

A CEO who completed all six of the major world marathons to mark her 60th birthday has been officially named ‘a local hero’.

Hertfordshire Zoo’s Lynn Whitnall was awarded a Zoo and Aquarium Hero Award by the British and Irish Association of Zoos and Aquariums (BIAZA) to mark her incredible achievement that raised thousands for charities including President’s Sporting Club, Great Ormond Street, Teens Unite and Herts Air Ambulance.

BIAZA’s award, previously won by Lynn’s three sons Tyler, Aaron and Cam for their work on the hit children’s TV show One Zoo Three, recognises the zoo boss’s commitment to her community.

Dr Jo Judge, CEO of BIAZA, said: “Lynn is a local hero, not just to Hertfordshire, but to the whole zoo community. Her commitment and passion for conservation, as well as her determination to support the causes she loves, make her an inspirational superwoman.”

The award was presented to Lynn during a surprise ceremony following the launch of the UK Centre for Species Survival Trail at Hertfordshire Zoo on National Wildlife Day. The High Sheriff of Hertfordshire, Annie Brewster JP, and BIAZA’s Andy Hall were present to honour Lynn’s outstanding contributions.

Lynn said: “It is an absolute honour to be recognised in this way, especially by those who share my passion for conservation. Hertfordshire has always been home, and I’m proud to have contributed to our community’s efforts to protect wildlife, both locally and globally. I always like to inspire others to go out and make a difference in their communities.”

Over the past 30 years, Lynn’s fundraising efforts have raised more than £350,000 for good causes.

Images credit: Hertfordshire Zoo

Aurora offers clients extra level of security

A UK company with offices in Hertford is celebrating after securing ISO accreditation ‘with flying colours’.

Aurora Managed Services, a leader in print management, office supplies and telecoms services, has achieved data protection certification for 2024.

The ISO 27001 is the global benchmark for information security management systems and underscores Aurora’s dedication to safeguarding sensitive data through rigorous controls and risk management strategies.

Andy Moffit, CEO of Aurora Managed Services, said: “I am thrilled to announce that we’ve achieved ISO 27001 certification with flying colours. My thanks go to Peter Smith and the IT team for their exceptional work.”

Enhanced security, proactive risk management and regulatory compliance are several benefits to Aurora’s clients. The certification journey involved a thorough audit process, including gap analysis, Information Security Management System implementation and rigorous internal and external evaluations.

Andy said: “This accreditation is not just a badge; it’s a testament to our modern, secure operations and our commitment to providing clients with peace of mind.”

Aurora has obtained several other related accreditations, including the cybersecurity IASME certificate, Cyber Essentials and CE+ standards, reinforcing the company’s promise to clients of robust, reliable and secure services.

‘Beryl’ bike-share scheme hits green milestone

More than half a million journeys have been made on Watford’s Beryl bikes since the sharing scheme was launched in 2020.

That amounts to an incredible 190,000 hours of physical activity and, according to industry calculations, has saved over 51 tonnes of carbon emissions through people leaving their car at home –a significant boost for public health and the region’s air quality.

Journeys on the bikes from Beryl, the UK’s leading shared sustainable transport provider, have covered more than 1,340,000km since the partnership with Watford Borough Council started.

Beryl CEO and co-founder Phil Ellis said: “Reaching this milestone is excellent news and reaffirms just how successful shared sustainable transport has been in Watford over the past four years.”

The Beryl Annual Rider Report 2023 showed that the scheme has had a positive impact on rider behaviour in Watford, with 62 per cent of riders cycling more often or much more often, 33 per cent reducing their use of cars and 38 per cent reducing their use of taxis.

“Our riders really value the convenience and speed of bike share compared to other forms of transport. We also know that they value the multimodality of the scheme, with our e-bikes offering the electric assist that makes them ideal for commuting and more accessible to people with certain mobility issues.”

Elected Mayor of Watford Peter Taylor said: “I’m thrilled that so many residents are using Beryl bikes, proving that sustainable travel is being embraced in Watford. This success reinforces our commitment

to providing green transport options that benefit both the community and environment.

“Watford was the first district council in the country to provide a bike share scheme, and Beryl bikes will remain central to our efforts to create a cleaner, less congested Watford for everyone.”

Earlier this year, Watford Borough Council announced its decision to extend its contract with Beryl until 2026.

For more information about Beryl schemes, please visit www.beryl.cc.

It’s not a stretch to say ‘reformer Pilates works’

A reformer Pilates business that delivers more than 600 classes every week to 4,000 members is celebrating 15 years of helping people to achieve better health and fitness.

Founded in Welwyn Garden City in 2009, Chilli Pilates has now grown to 12 studios across Hertfordshire and surrounding areas, with more locations planned for the future.

Co-founder Paul Spence reflects on the journey: “We’re incredibly proud of what we’ve achieved over the past 15 years. The growing interest in health and fitness has certainly supported our expansion, but the real reason for our success is simple; reformer Pilates works.”

Developed by Joseph Pilates during World War I, the original exercises were designed to help bedbound patients rebuild strength using a system of springs and pulleys. This approach evolved into the reformer bed, now a mainstay in professional fitness and rehabilitation.

“It’s a low-impact exercise that delivers amazing results. Our members notice significant improvements in strength, posture and overall wellbeing after just a few classes, which keeps them coming back.”

Chilli Pilates’ emphasis on small, personalised classes is key to its success.

Paul added: “Our instructors are the heart of what we do. They’re not only knowledgeable and skilled, but they create a welcoming and supportive environment, ensuring that everyone gets the individual attention they need, which leads to better and faster results.”

To commemorate the milestone, Chilli Pilates are launching an environmental impact initiative in partnership with Ecologi, committing to planting more than 30 trees and contributing to over five tonnes of global CO2 avoidance every month.

To find out more about the initiative, see www.ecologi.com/chillipilatesihltd.

Welcome to our new members

ABT People Ltd t/a The HR Dept

The HR Dept is now the UK’s largest network of HR professionals providing outsourced HR support. Its clients vary, from tiny start-ups to established brands, across all industries. It prides itself on delivering cost-effective employment law advice and HR solutions that leave you free to concentrate on growing your business.

T: 01992 721 629

E: annette.tyler@hrdept.co.uk

W: https://www.hrdept.co.uk/hertfordshire-and-hatfield/

A: Laurel Cottage

Howe Green

Hertford

Hertfordshire SG13 8LH

Alt P - Leadership Teams Transformation

Alt P is an independent training and development business set up to unlock true human potential and empower a new generation of leaders.

T: 07414 245845

E: Jamesgentle@altp.co.uk

W: https://altp.co.uk/

New Members

A: Alt P 14 Goldfield Road

Tring

Hertfordshire HP23 4AZ

Barker Parry Town Planning Limited

Providing town planning consultancy to landowners, residential and commercial developers, local authorities and neighbours, regarding planning applications and appeals, third party objections, and land use and promotion.

T: 01462 420224

E: helen@barkerparry.co.uk

W: www.barkerparry.co.uk

A: 33 Bancroft

Hitchin Hertfordshire SG5 1LA

Belly Slide Consulting

Marketing and brand strategy consulting. Customer-obsessed and pragmatic to build sustainability for the brands and businesses it supports.

T: 075859 83601

E: claudia@belly-slide.com

W: https://www.belly-slide.com

A: 36a Partridge Road St Albans

Hertfordshire AL3 6HH

City Lawyers

Helping re-build lives and protecting your future.

T: 01727 228890

E: virginia.ralfe@city-lawyers.com

W: city-lawyers.com

A: Suite 3 Phoenix House 63 Campfield Road St Albans Hertfordshire AL1 5FL

Climbing Turn Ltd

Software development agency specialising in: AI agent creation, RAG - Retrieval Augmented Generation, blockchain DApp development, online applications, software integrations, web design.

T: 01462 423 297

E: dorothym@climbingturn.co.uk

W: https://www.climbingturn.co.uk

A: 25 Town Square Stevenage Hertfordshire SG1 1BP

equipment4garages.com Ltd

Suppliers of automotive garage equipment.

T: 01727 875695

E: Richard@equipment4garages.com

W: www.equipment4garages.com

A: Birchall Farm Birchall Lane Cole Green Hertfordshire SG14 3NR

Evoke Tree Services Ltd

Carries out all manner of tree-related tasks such as pruning removal, stump grinding, planting, hedge maintenance and tree surveys. It works in both the domestic and commercial sector.

T: 01707 708202

E: b.ryan@evoketreeservices.co.uk

W: www.evoketreeservices.co.uk

A: 15 Great Ganett Welwyn Garden City Hertfordshire AL73DA

HAAG-Streit UK Ltd

Healthcare T: 01279 414969

E: harry.dedic@haag-streit.com

W: https://uk.haag-streit.com/

A: Unit C, Woodside Industrial Estate Dunmow Road

Bishop’s Stortford Hertfordshire CM23 5RG

Heathrow Airport

The UK’s only hub airport and largest port by value, serving over 200 destinations.

E: anjali.jashani@heathrow.com

W: https://www.heathrow.com/

A: Heathrow Airport

The Compass Centre

Nelson Road

Hounslow TW6 2GW

InspireAll Leisure and Family Support Services

Not for profit charity - leisure and family support services

T: 0208 3869886

E: joanne.webber@inspireall.com

A: The Venue, Elstree Way Borehamwood WD6 1JY

Launch Studio Ltd

Graphic design, branding, websites, print work, merchandise, editorial, digital marketing, social media and motion graphics.

T: 01727 225080

E: lucie@launch-studio.co.uk

W: https://launch-studio.co.uk/

A: Romeland Suite

40 London Road

St Albans

Hertfordshire AL1 1NG

MET Medical Ltd

MET Medical is a private ambulance service based in Hertfordshire. The company has been trading for over 10 years and is one of the market leaders. It delivers 999 response on behalf of the NHS, inter-facility ambulance transfers and medical teams for corporate, events, and international operations.

T: 0203 6279042

E: dave.hawkins@met-medical.co.uk

W: https://www.met-medical.co.uk

A: Unit 3A Smallfordworks

Smallford Lane

St Albans

Hertfordshire AL4 0SA

Mitsubishi Electric Europe B V Manufacturer (electrical and electronic products and services)

T: 01707 276100

E: junko.rao@meuk.mee.com

W: http://www.mitsubishielectric.co.uk

A: Travellers Lane

Hatfield

Hertfordshire AL10 8XB

MP Building Ltd

MP Building Ltd is a Hertfordshire-based, family-run, principal building contractor.

T: 01462 450555

E: business@mpbuild.co.uk

W: http://www.mpbuild.co.uk/

A: 2 Shaftesbury Centre

Letchworth Garden City Hertfordshire SG6 1HE

My Elements Ltd

Engraving for film and TV sector. Small signage, labels and small merchandise, branded workwear, corporate wear, sports uniforms and further education uniforms.

T: 02078 462645

E: info@my-elements.co.uk

W: www.my-elements.co.uk

A: 308 High Road

Benfleet Essex SS7 5HB

My Vintage Market/ Trade My Clutter Expert in decluttering, downsizing, home Clearance and selling.

T: 07884 432 525

E: louise@myvintagemarket.co.uk

W: www.myvintagemarket.co.uk

A: 99 Burnham Green Road

Welwyn Hertfordshire AL6 0NH

NatWest (North London/East Herts)

Corporate and commercial banking.

T: 07766 726787

E: tony.clowes@natwest.com

W: www.natwest.com

A: North London Commercial Banking Centre

2nd floor 9 the town Enfield EN2 6LF

On Hand Counsel Ltd

On Hand Counsel provides the services of specialist corporate and commercial solicitor Andrew James, based in St Albans and serving London and the Hertfordshire

T: 01727 867289

E: onhandcounsel.co.uk

A: 114a Old London Road

St. Albans Hertfordshire AL1 1PU

SAM Beast Consulting Ltd

SAM Beast Consulting Ltd is an independent consultancy company that is passionate in ensuring that you manage your expensive IT assets effectively and in the most cost effective way.

T: 07794 422319

E: david.foxen@sambeast.co.uk

W: https://www.sambeast.co.uk/

A: 5 Lilbourne Drive

Hertford Hertfordshire SG13 7WS

Scotch Accounting Ltd

The accounting partner for creative minds. Helping small business owners take control of their finances.

T: 01992 841837

E: patrick@scotchaccounting.co.uk

W: https://scotchaccounting.co.uk

A: Ability House 121 Brooker Road

Waltham Abbey Essex EN9 1JH

PATRON

Serenity Welfare

Serenity Welfare offers comprehensive and bespoke support packages for children and young people. It prides itself on its caring and nurturing approach.

T: 02039 032060

E: hello@serenitywelfare.org

W: http://www.serenitywelfare.org/

A: Broxbourne, Hertfordshire

Submerge

T: 01707 953716

E: matthew@submerge.digital

W: https://submerge.digital/

A: 1A The Broadway Old Hatfield

Hertfordshire AL9 5BG

The Blue Pearl Granite Company Limited Specialists in hand-crafting stone surfaces, providing services from design to installation. Working in partnership with worldclass stone companies to offer both domestic and commerical installations across south-east England.

T: 014627 42627

W: www.bluepearl-granite.com

A: Unit 6 Hullockpit Hill Baldock SG7 5DP

PATRON

Vincent+Gorbing

Award-winning architecture and planning consultancy. T: 01438316331

E: andrew.rayner@vincent-gorbing.co.uk

W: https://www.vincent-gorbing.co.uk/

A: Sterling Court Norton Road Stevenage Hertfordshire SG1 2JY

Walking With The Wounded Charity supporting those who have served in the armed forces and requiring advocacy and support post service.

T: 03300 585800

E: david.beer@wwtw.org.uk

W: walkingwiththewounded.org.uk

A: 42 Canada Street Manchester Greater Manchester M40 8AE

Wheathampstead Chapel Community Hub

A registered charity that operates the whole site at Wheathampstead United Church. There are four elements to the Chapel Hub – The Chapel Gym, The Chapel Halls, The Community Kitchen and the Wheathampstead United Church. T: 07837 199121

E: julie.bell@can-do.co.uk

W: https://www.chapelhub.co.uk

A: Wheathampstead United Church Brewhouse Hill

Wheathampstead Hertfordshire AL4 8EY

Herts Go Green & Grow Spreading the message for a sustainable future

Herts Go Green & Grow continues to unite businesses and communities to empower local voices, share knowledge and drive towards a greener county

The Chamber’s Wellbeing Conference provided an ideal platform to share the work being done by the Herts Go Green & Grow team, exploring the profound impact of climate change on physical and emotional well-being.

The interactive workshop was led by Alasdair Craig from Estu, who engaged attendees in a storytelling exercise designed to shift their mindset on sustainability and empower them to communicate environmental messages more effectively. This exercise aimed to equip participants with the tools to take control of the climate narrative in their communities, encouraging proactive steps toward sustainable practices.

For those wishing to support the initiative, HGG&G member 3Drakes has created eco-conscious T-shirts, available for purchase, that reflect the group’s ethos and dedication to green initiatives.

The September HGG&G meeting brought together regular members and welcomed new faces, fostering a sense of camaraderie and shared purpose. Members took a moment to reflect on the “30 Days Wild” summer challenge, a project that encouraged local involvement in nature-based activities, helping individuals reconnect with the environment.

The group also discussed volunteering opportunities that align with their mission and began planning content to ensure future events continue to meet the needs of its diverse membership.

HGG&G has always recognised the importance of youth engagement in sustainability. This understanding was put into practice at Generation Hertsmere, where the group, at the invitation of Lesley Crisp – an active HGG&G member – interacted with young people to raise awareness about sustainability and career opportunities within this sector. Activities at this event included a sustainability-focused quiz and discussions aimed at inspiring the next generation of environmental leaders.

HGG&G hopes to expand these educational efforts, taking their interactive approach to other youth events across Hertfordshire.

David Hawes represented the HGG&G community on a recent panel discussion at the Building Futures event held by Herts County Council to discuss “The value of sustainable growth”. It was an interesting discussion about how lower carbon businesses will generate growth and opportunity in the county.

HGG&G is more than a sustainability initiative; it’s a thriving, cross-industry community committed to making Hertfordshire a greener, more resilient region. The group meets monthly, welcoming new members to join its open forum, where individuals can share their challenges, experiences and ideas without reservation. As they finalise plans for next year’s activities, HGG&G is eager to hear from others who wish to join the movement and make a tangible difference.

With projects and collaborations that range from interactive workshops and youth outreach to SME support, HGG&G stands as a beacon of environmental stewardship. Through consistent community engagement and ongoing dialogue, the Herts Go Green and Grow initiative continues to foster a culture of sustainability, ensuring that the shift toward a greener future is both inclusive and impactful.

Planning reform must ‘move ahead at pace’

The British Chambers of Commerce is calling for swift action by the Government to reform planning in England, to help stimulate business investment and unlock growth.

In a submission to the consultation on proposed changes to the National Planning Policy Framework (NPPF), the BCC is urging ministers to ‘move at pace’ to avoid ‘creating uncertainty and inertia in the system’.

The submission says the planning system in England must ‘underpin the strategic development of our economic infrastructure’.

Jonny Haseldine, Policy Manager at the British Chambers of Commerce, said: “Getting a planning system that works for business is crucial to driving investment and economic growth.

“We welcome the proposed NPPF changes, and ministers should move quickly to implement them.”

Key points in the submission include:

• Need to boost skills and experience in local planning authorities to deliver the Government’s ambitious plans.

• Need to plan better for business to avoid unintended consequences.

• Further guidance needed on how local authorities will be required to address the need for employment land.

• Ensuring appropriate use of ‘grey belt’ land.

• Businesses say they are prepared to pay a reasonable increase in planning fees if this leads to improvements in the service they receive.

• Ring fencing planning fees to increase resources and improve quality of service.

“Plans for more housing are welcome and will help employers access skilled staff in local communities. However, that must not come at the expense of land for business use. We need clarity on how local authorities will be required to assess the need for employment land, so business can invest.

“The shortage of planning officers is also severely hampering economic growth. We welcome the Government’s commitment to recruit 300 more planners. The BCC is also working with the private sector on a scheme to train and upskill planners.

“Overall, the new framework has the potential to unlock the planning system for businesses and boost economic growth, but time is of the essence.”

Fewer firms recruiting, says BCC survey

The British Chambers of Commerce latest Quarterly Recruitment Outlook reveals hiring intentions have dropped to their lowest levels since the depths of the pandemic.

While Hertfordshire’s Local Skills Improvement Plan report has shown an uplift in the number of organisations targeting growth with more employees, across the country the picture is less rosy.

Only 56 per cent of firms are trying to increase staffing numbers with significant sectoral differences with transport (73 per cent), hospitality (70 per cent) and construction (67 per cent) most likely to be attempting to recruit. The last time the attempted level of recruitment was lower was in Q2 of 2021 when it was at 52 per cent.

Construction and engineering firms are still bearing the brunt of staffing issues, with 85 per cent reporting recruitment problems in Q3, up from 69 per cent in Q1. Manufacturing is not far behind with 80 per cent having difficulty, while 76 per cent of hospitality firms said they could not find the people they needed.

The third quarter of the year also saw a slight drop in funding in workplace training, as 25 per cent of firms reported an increase in investment in staff, down from 28 per cent in Q2. Most businesses (62 per cent) reported no change in their investment plans for training over the past three months, with 13 per cent saying they had decreased it.

Labour costs continue to be the main pressure businesses are facing to raise prices in Q3, with 66 per cent of firms citing them as a worry. This pressure is currently felt most keenly in the transport (76 per cent), construction (74 per cent) and hospitality (74 per cent) sectors.

Responding to the findings, Jane Gratton, Deputy Director Public Policy at the British Chambers of Commerce, said: “The percentage of firms holding back on hiring has been rising since the start of 2024. At the same time, firms trying to fill job vacancies are still struggling to find the skills they need.

“There’s considerable uncertainty for business right now. The Government needs to drive growth and ensure there’s no drop in momentum.”

Annual stroll raises over £73,000 for local children’s charities

More than 300 walkers took to the Hertfordshire countryside to raise an impressive £73,594 as part of the annual Great Big Walk for Herts.

With donations still coming in, Helping Herts, the official charity of Stort Valley Rotary Club, aims to hit a final fundraising total of £80,000 for local children’s charities. Organised in partnership with The Friends of the Hertfordshire Way, funds from the successful stroll will make a real difference to the 12 charity partners.

Gordon Morrison, Co-founder of Helping Herts, said: “It was fantastic to see so many people come together for such a great cause. The sense of community and the energy on the day was incredible, and the funds raised will help ensure that our charities can continue their vital work. We couldn’t be more grateful.”

Participants covered around 160 miles between them, with each charity leading a defined loop through picturesque towns and villages like Royston, Codicote, St Albans and Bishop’s

Stortford, showcasing some of the best scenery Hertfordshire has to offer.

Walkers ranged in age from 10 to 80, including staff from Helping Herts, charity volunteers, individual supporters and corporates, and even a few four-legged friends.

Jim Tatchell, Co-founder of Helping Herts, added: “It was a lovely day to be out walking with our team and charity partners, knowing we were all working together for such a meaningful cause. The Hertfordshire Way gave us some stunning views, and it was a great reminder of what’s so special about our county. “We’re already looking forward to next year and hope to raise even more for these fantastic charities.”

The charity partners include Grove Cottage, Hertfordshire Mind Network, Home-Start Herts, Herts Young Homeless, The OLLIE Foundation, Phoenix Group for Deaf Children and Adults, Playskill, Coram Life Education, Space Hertfordshire, For Baby’s Sake, CHEXS and Keech Hospice Care.

To donate, visit: https://thegreatbigwalkforherts2024.heroes.help/campaigns/Helping-Herts5

RETAINING AND EMPOWERING Female Talent in your organisation

Following a successful pitch to Dacorum’s Den in 2023, Coach&Bloom have been offering full day workshops to support female talent from local organisations.

Their latest in the series, “Master your mind: Build resilience and Optimise your performance using Positive Intelligence” will take place at Box Moor Trust Centre, Hemel Hempstead on Thursday 21st November.

How would this workshop help my organisation?

We know that HR, People Teams and business owners have a tricky role! Retaining staff is key, recruiting them is expensive and keeping everyone happy is a thankless task. Motivating, supporting and holding everyone to account whilst building a high performing organisation is a never-ending challenge!

This workshop offers something different. Targeted to a key diverse demographic to support ED&I strategies and optimise performance at the same time. As a business, you get employees who’re more positive in their interactions, contribute optimally in team environments, creating higher performing teams and individuals for your wider organisation to thrive.

who’re navigating a change, challenge or feeling stuck somehow. Women in your team who have more agency than they realise, stuck in a negative cycle of thinking but are motivated to see more opportunities and take guided action.

What do they get from the day?

What is Positive Intelligence?

Positive Intelligence is a powerful mindset approach which enables people to build a success outlook, quieten the inner negative voices, reduce procrastination and over thinking, enabling people and teams to move forward with clarity and laser focused action.

The tool, which is a factor analysis of Neuroscience, Cognitive behavioural psychology, Performance science and Positive psychology, strengthens relationship dynamics, improves performance of teams, reduces individual anxiety, delivers better commercial results and results in happier, more empowered staff. Who should attend?

Positive Intelligence is amazing for all employees, but this workshop specifically is for any female employees in your organisation

How do I sign up?

This fun, engaging yet deep and reflective workshop is focused entirely on shifting mindset and empowering more positive responses.

The reassuringly science-based tool of Positive Intelligence will give women the practical tools and context to change their reactions and responses in the moment, as well as the theory to understand their choices. The result is a happier, calmer, forward thinking, proactive and less negative, anxious outlook on their careers and lives.

What do people say about the workshops?

“Inspiring, thought provoking - a must if you are looking to improve on personal impact and confidence” Michelle

“I liked Gemma she’s really warm, knowledgeable and gives good guidance. The content and the pace were right. Venue and food were lovely too!” Aurelie

Is it just for women?

Yes. Although men and women can both suffer with wobbles of confidence and underlying negative voices especially at key moments in their lives - women typically have more ‘career wiggles’ to manage. From maternity leave and caring responsibilities to menopause and the battle against societal normalised behaviours which can result in more accepted negative internal narratives.

Places are limited to keep the environment friendly and supportive, so please visit Eventbrite for more information and to book your tickets today. Deadline for booking: 8th November. https://coachandbloom.eventbrite.co.uk.

For specific questions about group bookings, contact gemma@coachandbloom.co.uk.

About Gemma

After spending 13 years at John Lewis in various management roles, experiencing two maternity leaves and multiple restructures, Gemma saw that there were far too many amazing women discounting themselves from brilliant career opportunities or not able to pitch themselves in career moments that mattered. Coach&Bloom provides unique coaching to support mid-senior level women to build lives they love and careers they can be proud of.

Bespoke workshops and other impact and confidence coaching services are available for organisations, just contact gemma@coachandbloom.co.uk or visit coachandbloom.co.uk

Coach&Bloom: Enabling businesses to optimise, empower and retain their female talent so they can build high performing talent pipelines and diverse senior teams.

Unlocking the power of artificial intelligence

Mark your calendars for the AI Summit on Wednesday 20th November at the University of Hertfordshire, an event designed to connect, inspire and support innovation in the thriving AI landscape.

Sponsored by Xpertex, this summit will gather professionals, entrepreneurs and enthusiasts from across the county to explore the vast potential of AI and its impact on local and global industries. Held at the College Lane Campus, the event will run from 4pm to 6.30pm and is part of the Local Skills Improvement Plan (LSIP), a vital Chamber initiative. The summit will highlight the region’s leading role in AI and robotics, inviting participants to gain critical insights and discover valuable opportunities for collaboration, funding and building skills.

A focal point for the summit will be the University’s world-class research in AI and robotics. Known for its close industry ties, the University of

Hertfordshire offers an environment where innovation and research intersect to drive real-world change. For businesses eager to harness AI, this event promises an insider’s view into the latest advancements, with opportunities to engage with those on the cutting edge of AI.

Attendees will have the chance to learn from esteemed speakers, including Professor Farshid Amirabdollahian, a renowned expert in human-robot interaction. He’ll share his extensive research on AI applications in business, from assistive technologies to automation, and offer insights into the practical uses of AI for a competitive edge. Adding to the programme, Spencer West and Joel Sweeney of Xpertex will dispel common AI myths and explore its true capabilities, such as automating repetitive tasks to enhance human roles, making AI an empowering force rather than a job threat.

The panel also features prominent figures like Simon Mercer of Pearldrop, Allison Alexander, Founder of Branue, Richard Behan, Chief Corporate Development Officer and owner of CAE Technology Services, and Philip Clifford-Brown of Weston Analytics, whose experiences with AI in media production and construction will provide valuable, cross-sector perspectives. Additionally, Hertfordshire’s Police and Crime Commissioner, Jonathan Ash-Edwards, will offer a public sector viewpoint on the transformative potential of AI for security and community initiatives. In addition to industry insights, the summit will provide networking opportunities with leading researchers, developers and like-minded professionals. It’s a place to explore future projects, partnerships and funding prospects, all in a vibrant and collaborative setting.

Allison Alexander

Professor Farshid Amirabdollahian

Joel Sweeney

Jonathan Ash-Edwards

Philip Clifford-Brown

Richard Behan

Simon Mercer

Spencer West

Obtain the ultimate seal of approval with ISO certification

Rob Pragnell, Director of ISO standards consultancy Anacruses Associates, shares the benefits of gaining accreditation for your business

Compliance is a term that has taken on additional weight since the pandemic, so it is little surprise that more and more businesses are requesting their suppliers to have one or more ISO standard certifications.

What are the ISO standards? The International Organisation for Standardisation (ISO) brings a global network of experts together to determine best practice for products and services across almost all aspects of manufacturing, technology and management. ISO certification provides assurance to your customers that you have relevant procedures and processes in place for the standard you have obtained. Proving competency is no longer just about the end-product or service. From quality and information security to environmental considerations and health and safety, businesses in all aspects of the supply chain are expected to provide

insurance documents, risk assessments and ISO certifications to demonstrate industry compliance.

For the Quality ISO 9001 standard, certification proves that your business has strong leadership, risk management awareness, resources, competency and robust operational processes alongside verifying that you conduct internal reviews in the form of audits and management reviews.

The same applies to other standards, which provide reassurance to your customers in terms of environmental performance, health and safety and information security. As the push for sustainability increases, businesses can adhere to the Environmental ISO 14001 standard or can look deeper and consider the net zero or greenhouse gas reporting standards

As well as reassuring your customers, ISO standards provide a plethora of business

benefits. Quality and consistency improve when you apply the standards, and these enhanced processes lead to operational efficiencies which have benefits in terms of financial savings and improved risk management. Businesses also have increased marketability from having certification, and the standards are the same the worldwide.

Customer satisfaction is a key driver within the standards, particularly the Quality ISO 9001. As the ISO standards embed within your organisation, the improvements will provide your customers, partners and suppliers with more trust and confidence. As your business tracks and monitors customer satisfaction, improvements will increase loyalty and enhance your brand.

Continual improvement is a theme that runs through every standard; a drive to make processes, products, services, engagement and your business better.

PR agency celebrates 10 years of storytelling

A Stevenage PR and digital communications agency is celebrating a decade of helping organisations increase their brand awareness, visibility and impact through storytelling.

Founded by husband-and-wife team Joel and Anne Buckland in 2014, We Do Stories has evolved into one of Hertfordshire’s top-rated PR and digital agencies.

Anne said: “Our job is to pull out the gold in every story and help businesses connect authentically with their audiences.”

Both media veterans with extensive backgrounds in broadcast, print and digital journalism, the duo launched the agency with a dream to harness the power of storytelling to help organisations make a real impact.

Joel said: “It’s not about chasing trends, but about having real conversations that matter.”

We Do Stories has grown in size and capability over the past 10 years.

By blending storytelling with data analysis, the agency helps clients understand their audiences and achieve tangible outcomes – from raising unprecedented charity funds to boosting visibility and revenue for businesses.

The agency’s success is rooted in its unique blend of captivating storytelling and data-driven insights, having built a skilled and dedicated team focused on securing local, national and international coverage for a wide range of clients, including The Bill & Melinda Gates Foundation, Stelios Haji-Ioannou, NASA, CERN, Leonard Cheshire, Stevenage Even Better and sustainable waste management company Waste Mission.

Half day packages starting from £235.00 (ex VAT) per person, to include breakfast on arrival guns, safety equipment and an allowance of clays and cartridges per person, followed by lunch with Christmas novelties and cognac tasting.

Half day packages starting from £235.00 (ex VAT) per person, to include breakfast on arrival guns, safety equipment and an allowance of clays and cartridges per person, followed lunch with Christmas novelties and cognac tasting. Join us for a unique Festive Shoot this December.

Tel: 01923 825349 // www.hollandandholland.com

packages starting from £235.00 (ex VAT) per person, to include breakfast on arrival equipment and an allowance of clays and cartridges per person, followed by lunch with Christmas novelties and cognac tasting. Join us for a unique Festive Shoot this December.

Tel: 01923 825349 // www.hollandandholland.com

Huge Waltham Cross regeneration project is officially under way

A town centre ceremony marked the beginning of ‘one of the biggest projects’ in Waltham Cross, with improvements expected to be completed by autumn next year.

Representatives from Broxbourne Borough Council, Hertfordshire County Council, the MP for Broxbourne and contractor Danaher & Walsh gathered to mark the beginning of the Waltham Cross town centre regeneration works.

Leader of the Council Councillor Mark Mills-Bishop said: “When we come back in a year’s time, I have no doubt that the area will be beautiful and much more inviting, mirroring the Council’s corporate priority of creating a beautiful Broxbourne for all to enjoy.”

The first phase of the project will focus on creating an elegant, contemporary design throughout the town centre, comprising high quality paving, new street furniture and lighting, seating and landscaped play areas. The work will significantly transform the look and feel of the town centre, updating the outdated red brick walkway to modern light grey paving which will complement the recently developed Queen Eleanor Square.

The highway improvements will allow for easier access into the town centre and mean the closure of the dated and unwelcoming underpass that links the centre with nearby Stanhope Road and other neighbouring areas. The road through the town centre will also be reopened to increase nighttime economy opportunities.

Councillor Steve Wortley, Cabinet Member for Growth and Regeneration, said: “This is one of the biggest projects to have taken place in the borough in a very long time.

“It is one that comes from a vision of creating a more welcoming, vibrant and enviable location to live, visit and work.”

The final designs for the town centre development were created following consultation with members of the public and were made possible by a successful bid for government funding.

To see what the town centre will look like once completed, visit www.broxbourne.gov.uk/WXRegeneration

Hospice shares gratitude for member pledges

A charity providing specialist care for adults and children with life-limiting illnesses has been overwhelmed by promises of support.

Rennie Grove Peace Hospice Care shared its story at the August Chamber lunch and has received pledges from members offering to take part in fundraising events on its behalf.

Members completed pledge cards at the lunch sponsored by the charity, committing to supporting its community efforts by taking part in events including September’s Chilterns 3 Peaks Challenge, October’s Herts 10K race and a golf day. There were also pledges to volunteer and spread the word about hospice care with people in their networks.

Head of Partnerships and Philanthropy Lisa Meagher said: “As event sponsors,

it was brilliant to have the opportunity to address Hertfordshire businesses to talk about what we do and build connections with other local organisations who were so engaged with getting involved in supporting our work. I’d like to say a big thank you to

everyone who pledged their support on the day.

“As we rely on the generosity of our local community to raise 86 per cent of our running costs, the support of local businesses is invaluable in enabling us to provide hospice care for those who need it, especially at this time of year.

“Christmas is just around the corner and marks an important season in our fundraising calendar as we work closely with local businesses, fundraisers and supporters to raise vital income to fund local hospice care at a time where families need us most.”

To find out how to support Rennie Grove Peace, please contact corporate@renniegrovepeace.org or visit www.renniegrovepeace.org/corporate.

In conversation with... Celeste Jones

Associate Director, Apprenticeships & Professional Programmes, University of Hertfordshire

Degree apprenticeships give employers a golden opportunity to recruit apprentices who are trained specifically to fill skill gaps within their organisation, while employing a motivated, talented individual, keen to develop on the job.

We sat down with Celeste Jones, Associate Director of Apprenticeships & Professional Programmes at the University of Hertfordshire, to discuss apprenticeships and how they could help your workforce.

Q What is an apprenticeship? How does it differ from a traditional degree?

An apprenticeship combines paid work with formal education, allowing individuals to gain practical experience while earning a qualification. The training programmes are a combination of classroom-based and theoretical teaching but with a focus on hands-on training and work-based learning in a specific field. The training costs (university fees) are fully funded by the employer levy for employers who are eligible to pay into the scheme.

Q What do apprentices do exactly?

Apprentices typically split their time between working for an employer and attending classes or completing coursework. They gain practical skills on the job while studying the theoretical aspects relevant to their profession. For example, an engineering apprentice might work on real projects within their organisation, while studying advanced engineering principles.

Q How do apprenticeships work exactly - and how long do they take?

Higher and degree apprenticeships last between two and five years, depending on their level and complexity. During this time, apprentices spend a minimum of five hours a week of their work hours on off-the-job training such as attending classes (in blocks or day release), participating in workshops, or independent study.

Q What kind of people sign up for apprenticeships?

Apprenticeships attract a wide range of individuals, including school leavers, those seeking to upskill, or people changing careers. Many who prefer a practical learning experience or want to earn a salary while re-training and / or studying, tend to choose this path.

Q What are the benefits of an apprenticeship?

Key benefits include earning while learning, gaining industry-specific skills and potentially avoiding student debt. Apprentices also gain valuable work experience, making them highly employable after completion or ready for promotion within their own organisation.

Q What do employers think of them?

Employers value apprenticeships because they help address skills gaps, allowing businesses to develop talent tailored to their needs. Apprenticeships provide companies with motivated employees who are trained with the latest knowledge and skills, and by thinking “Apprentice First” when creating new vacancies, see a much greater level of interest and applications to the role.

Q How long has the University of Hertfordshire been offering degree apprenticeships?

The University of Hertfordshire has been offering apprenticeship degrees since 2017, partnering with a wide range of public and private sector employers to provide skills training in fields like engineering, healthcare, and leadership. Currently, Herts offers 19 apprenticeship programmes - from Business and Management, Cyber Security and Data Science, to Nursing, Social Work and Diagnostic and Therapeutic Radiography.

Q What employers do Herts work with?

The University of Hertfordshire partners with over 250 employers, including major organisations such as the NHS, TUI, Tesco, MBDA, Hertfordshire County Council, and multiple SME’s across the county.

Q How do apprenticeships benefit businesses?

Apprenticeships help businesses fill skills gaps, increase productivity, and ensure staff are trained to meet specific company needs. They also reduce recruitment costs by fostering loyalty among apprentices who often remain with the company long-term.

Q What happens after an apprenticeship is completed?

After completing an apprenticeship, individuals are typically well-positioned to secure full-time employment, often within the company they trained with. Some may also pursue further education or advanced apprenticeships.

Q Can you tell us about some particular apprentice success stories?

The University of Hertfordshire has shared several success stories from its partnerships, including those in the NHS and local government. For example, apprentices at Hertfordshire County Council have been able to develop key leadership skills, advancing their careers while contributing to public sector innovation.

Chamber HR, health and safety, legal and tax

Business services for your protection and peace of mind

Four essential business services which include:

o One phone number for unlimited access to advice lines

o Access to HR, health and safety, legal, tax and VAT advice

o Document library including 750+ downloadable template documents

o Employment, health and safety and legal documents

o Cover across 11 sections, up to £100,000 per claim and £1,000,000 in the annual aggregate

What can you use Quest for?

To help you resolve any issues that you have with HR and employment law, health and safety, legal or tax. However, you don’t have to wait until you have an issue or a serious problem before you call. The advice line will help answer any questions you may have.

In summary you gain unlimited access to five business advice lines and over 750 free business documents. Access to this premium quality service is included in the membership fee because of the investment made by your association.

Would a complimentary one2one help you?

Discover Review Compare

Three choices – what suits you best?

Discover

Find out how to make the most of the Chamber HR service and see how it can help you and support your business. A Quest Business Support Manager will cover the scope of the

Chamber HR service, how the HR advice line can help you, what is included in the document library, other featured services available via the website, how to access the service and hours of operation.

Review

An opportunity to talk to a Quest Business Support Manager about how your business may be changing, where you were and where you are going to. What HR issues does this raise? The meeting will cover areas of risk, your responsibilities and what you need to have in place to ensure you are compliant and protected. Effectively this gap analysis will identify what you need to do.

Compare

If you have an existing outsourced HR service, you may wish to do a comparison with Chamber HR to see if Chamber HR can fulfil your needs. A Quest Business Manager will look at your current provision and explain how Chamber HR differs. Chamber HR is included in your membership fee so it may be that you don’t need to pay anything extra to anyone else!

Inside Story

Is your business ready for new food waste legislation?

Sommers Waste Solutions (SWS) brings you up to speed with upcoming waste rules and how to ensure compliance

New recycling regulations will come into effect on 31 March 2025, requiring businesses across England to ensure that all food waste is separated out from other wastes and presented separately for collection by an approved contractor.

Understanding the legislation

The Government is introducing new regulations requiring all businesses, the public sector and third-sector organisations in England to separate recyclable materials like most householders do now.

These regulations are designed to improve the quality and quantity of waste collections across England, most notably by mandating that food waste is separated out and collected separately when any non-domestic property generates waste food. This includes all businesses, prisons, hospitals, care homes, office blocks, independent schools and colleges, garages and transport hubs.

Legislation already in place in Scotland and Wales

Commercial food waste legislation has been in place in Scotland since 2014, and the legislation was introduced in Wales in April 2024. Businesses generating more than 5kg of food waste every week will likely have to comply with the new regulations.

By staying informed and acting now, your business can set a positive example and be at the forefront of environmentally friendly food waste management. What does this mean for your business?

Businesses will need to have implemented separate food waste storage and collection processes by the deadline. This means understanding

what wastes are produced and at what frequency and how these wastes should be stored and collected to be compliant with the new legislation.

• Separate food waste collections: You must arrange for separate collection of your food waste, diverting it from general waste streams.

• Compliant waste presentation: Food waste must be presented in a manner that adheres to the new legislation.

Taking action

• Understand what wastes you produce and in what quantity.

• Review your current waste management practices and processes.

• Contact approved food waste collection companies to help with configuring the best system for your business.

• Familiarise yourself with the specific details of the new regulations.

Business advantages

• An opportunity to review services and save costs by optimising waste collection services.

• Doing the right thing for the environment by recovering waste food is a key part of improving your sustainability credentials.

• Having a compliant system will protect your brand and avoid fines.

Benefits of separate food waste collection

• When food waste is mixed in with general waste it is often landfilled or incinerated wasting the food twice effectively. When it is collected separately it goes through a process which generates renewable power and produces an organic fertiliser.

• Contribute to a more circular economy by transforming food waste into renewable energy and liquid fertiliser.

• Potentially lower waste disposal costs as food waste is heavy and can mean you pay more for your general waste collection bins. Food waste collections can be as low as just £5/bin.

Food waste stream composition

Both household and non-household food waste collections will include:

• All food intended for human or pet consumption, regardless of nutritional value.

• Biodegradable materials from food processing or preparation, including bones, eggshells, fruit and vegetable scraps, tea bags, and coffee grounds.

Be prepared: Ensure your business complies

Adhering to the new legislation being introduced is crucial, as it benefits the environment and positively impacts your business. Compliance with these regulations ensures that your business is part of the solution to creating a sustainable future.

By taking proactive steps now you can future-proof your business, protect your brand and reputation and be ready for the new legislative changes ahead of the deadline of March 2025.

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The Last Word

Richard Gvero

Joint Senior Partner, Head of Commercial and Employment Longmores Solicitors

What

do you do?

I am a solicitor specialising in employment law and I support business owners and HR teams with the full spectrum of staffing issues from joiners to leavers. Matters include contracts and policies, restructures and redundancy, disciplinary and grievance processes, TUPE, and disputes such as unfair dismissal and discrimination claims. I also advise senior executives on their own employment issues, including exit arrangements and contracts when they move jobs.

We joined the Chamber in 1997 simply to reinforce relationships with Hertfordshire businesses.

Who do you work for?

Longmores is a firm of solicitors based in Hertford that is over 200 years old. From our roots as a family business advising private clients, we have grown into a modern practice also advising on a wide range of commercial and property matters.

Why

did you join the Chamber?

We joined the Chamber in 1997 simply to reinforce relationships with Hertfordshire businesses. Over time, we have taken a more active role and are approaching our 10th year as a Patron of a strong organisation that brings together the best of our commercial community.

How has it helped your business network?

We enjoy the interaction with businesses that we get through the Chamber and we value the opportunity to present at events, which allows us to share our expertise. Our network has grown naturally as we have got to know members and their businesses through those events – the programme for which is better than it has ever been. Networking has helped us build connections and friendships across the membership which in time have turned into instructions for our legal services and lasting business relationships.

What advice would you give someone starting out?

Be ambitious but practical. Young businesses need a strong foundation and will always be cost conscious in the early years, but please think about the role professional advice can play in protecting your business and consider it as an investment. It is often more complex and costly to fix things if they go wrong rather than paying for advice to get them set up correctly in the first place

What do you think is the biggest challenge affecting running and growing a business?

It would be obvious to talk about the economy, and I must mention the proposed major changes to employees’ rights in the Employment Rights Bill. However, I think shrewd businesses will take these challenges in their stride. Another worthy challenge is to embrace running a responsible business by integrating ESG principles into the everyday. Being sustainable, supporting our community, looking after our staff, putting customers first and setting ethical financial objectives should mean organisations are operating from a strong foundation making them desirable places to work and do business with.

What support do you want from Government?

We rarely delve into politics, so let’s just say that we need the Government to think about the impact big changes could have on small and ownermanaged businesses, which are so important to our economy.

How confident are you your business will grow in the next year?

We are optimistic about growth. Demand for legal advice may fluctuate across different areas of law, but it is always needed. Stability and growth are dependent on putting our clients at the heart of what we do and adding real value to their businesses. We want them to be happy to recommend or use us again knowing that we fully understand and support them in their challenges and goals.

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