Thinking Business August 24 by Benham Publishing Limited

Open for entry - see page 42

THINKING BUSIN E S S

• OFFICIAL MAGAZINE FOR KENT INVICTA CHAMBER OF COMMERCE • AUGUST - SEPTEMBER 2024 •

The future of construction

Many trades are adapting to changing demands with regeneration and refurbishment projects on the increase

■ The Big Interview Malcolm Clarke, Managing Director of Baxall Construction Ltd. Page 18

■ International Trade - Port of Dover unveils buoyant 2023 results. Page 36

■ Chamber Events. Page 40

■ Chamber Business Awards. Page 42

■ New Members. Page 48

Tudor Price Chief Executive

Welcome to the latest edition of Thinking Business magazine.

We look forward to seeing what the new Government will bring to the business community in Kent.

As a Chamber, we have called on the new Government to help a community of orth eet businesses which are facing the prospect of losing their premises

Embracing change

and halt the orth eet arbourside development. We recognise there is a need to regenerate this part of Kent, however, the pressure to deliver new homes shouldn’t be at the expense of businesses already here.

Chamber member Baxall Construction Ltd Managing Director Malcolm Clarke, tells us how their style of ‘doing it differently’ is the key to their success over the past 60 years and its Green Plan - their road map to delivering Net Zero ahead of the national target. It is always interesting to hear other business leaders’ journeys, why they do what they do, their road to success and how they overcome challenges to achieve that success.

It is encouraging to see the Port of Dover’s buoyant 2023 results.

The UK’s busiest international ferry port has published its annual report and the figures sho a strong return towards pre-pandemic numbers. Passenger numbers have increased by 35 per cent to 8.9 million and a rise of 26 per cent to 1.6 million tourist vehicles from s figures.

The countdown is on for the Kent Construction Expo, which will be held at Kent Event Centre on Thursday, 3rd October. I am really looking forward to this event, catching up with Chamber members and listening to the panels’ talks, which I know will be informative and interesting. Topics covered by the talks will include Shaping the Future of Digital Construction, The Procurement Act, Tendering, Sustainability and Mental Health in the Construction Industry, to name a selection. With a skills gap in the construction industry, it is vital that we harness the potential of Generation Z and look at how we can encourage more young people to learn, train and work in the sector.

A huge thank you to our speakers, organisers, sponsors and the Chamber team.

It is a busy events season ahead so make sure you jot down all the key dates in your diary, including our ever-popular Chamber Business Awards, which will be held at Westenhanger Castle, Hythe, on Thursday, 21st November.

Thank you to our sponsors, whose invaluable support means we can continue hosting these fantastic awards celebrating our members’ achievements. Categories include Outstanding Contribution to Business in Kent, Business of the Year, Entrepreneur of the Year and Most Promising New Business. Entries are now open.

A very warm welcome to our new members. Please do not hesitate to reach out to the team to find out more about how we can support you and your business and come along to as many events as possible.

I look forward to seeing you all at a Chamber event very soon.

Tudor Price Chief Executive, Kent Invicta Chamber

of Commerce

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Editorial and General Enquiries

Kent Invicta Chamber of Commerce, Ashford Business Point, Waterbrook Avenue, Sevington, Ashford, Kent. TN24 0LH

Chief Executive: Tudor Price Tel: 01233 503 838 info@kentinvictachamber.co.uk www.kentinvictachamber.co.uk

Media No. 2020

Published August 2024 © Benham Publishing

Chamber calls on new Government to back business and call in orth eet arbourside

Kent Invicta Chamber of Commerce has called on the newly elected Government t elp a c mmun t f rt eet businesses which are facing the prospect of losing their premises.

An open letter from the Chamber of Commerce to Rt Hon Angela Rayner, MP and Secretary of State for the Department of Communities, Homes & Local Government, and signed by 20 of the 40+ affected businesses, asks the Government to make a final decision and halt the orth eet Harbourside development.

Despite the proposals being a departure from Gravesham Borough Council’s Local Plan and its planning policies, outline planning consent for the site was granted in May. The proposals include 3,500 new homes, a 300-bed hotel, 22,500m2 of retail and 9,500m2 of food and beverage commercial property, plus 18,000m2 of office space – and the promise of 3,000 new jobs. The project also includes the development of 8,000-seater capacity stadium.

o ever the orth eet arbourside pro ect brings with it uncertainty for the companies within the redline area of the proposed development, which are facing the likelihood of having their premises compulsorily purchased.

Tudor Price, Chief Executive of Kent Invicta Chamber said: “We recognise there’s a need to regenerate this part of Kent. However, the pressure to deliver new homes shouldn’t be at the expense of businesses already here, many of which are in industries that depend on the River Thames for their livelihood.

“We believe the council has failed to safeguard the protected wharf which is the lifeblood of many local businesses, especially those involved in creating building and road materials.

“It is our hope that Gravesham Borough Council will do what they said they would do and ask the Secretary of State to call in the application. We need a forensic examination of the proposals

We

recognise there’s a need to regenerate this part of Kent. However, the pressure to deliver new homes shouldn’t be at the expense of businesses already here, many of which are in industries that depend on the River Thames for their livelihood.

before a final decision is taken one that recognises the interconnected relations that exist between the businesses already here.”

The plans could also have a negative impact on a number of major businesses close to the site which are involved in aggregates, cement and heavy industry because they rely on significant numbers of lorries visiting their premises.

Tudor Price continued: “Should the land be compulsory purchased, most of the businesses

ould find it impossible to find alternative premises in the local area. It would lead to their closure and the loss of hundreds of important manufacturing and jobs for local residents.

eveloping ne homes shops and offices in such close proximity to heavy industry operating 24/7 with their noise, dust and smells do not make good bedfellows. The result is inevitably con ict ith the ne residents trying to impose their will on longstanding industrial businesses.”

The move by the Chamber follows news that land proposed to be home for London Resort has been put up for sale, effectively ending the prospect of the theme park ever happening.

Tudor Price added: “The Chamber is an advocate for the creation of jobs, especially after all the years of undelivered promises that surrounded London Resort, the impact of Covid, high energy costs, interest rate rises and the economic slowdown, but such growth must be in an appropriate location if it is to have a long-term positive effect. That simply doesn’t seem possible if orth eet iverside goes ahead.

“We need to celebrate the area’s economic past and recognise that the Thames continues to play an important part in the industrial future of North Kent and the livelihoods of hundreds of people the local firms already employ.

Property experts have questioned whether there is demand for 18,000m2 of office space in the area when there is unlet space available in ravesham and artford including bbs eet. There is also uncertainty that the proposed 3,500 homes and office space could generate and sustain the proposed retail and leisure space, with those businesses having to compete with Bluewater, and at the same time not having a detrimental impact on Gravesend’s town centre.

Kent Invicta backs best of county’s media

After a record number of entries, the best work of everyone involved in the media in Kent has been celebrated at the tenth annual Kent Press & Broadcast Awards (KPBA) hosted by BBC news presenter Martine Croxall and co-sponsored by Kent Invicta Chamber of Commerce.

The winners were selected from among 163 entries received across 16 categories by a team of eight independent judges each who have many years of media experience.

Organised by Kent PR and marketing agency a im the not for profit a ard scheme recognises and rewards the media’s commitment to serving local communities. Maxim successfully secured the backing of leading companies from across the county to help make them happen. There were also four new categories: Broadcast Presenter of the Year, Investigation of the Year, the Making it Happen Award, and Story of the Year, with the latter sponsored by Kent Invicta Chamber of Commerce. Each new category was created following a survey of previous entrants and discussions with the independent judges to ensure KPBA remains relevant for the county’s media.

After presenting the trophy, Katherine Stevens, Membership Manager at Kent Invicta Chamber of Commerce, said: “The media play an important role in informing their communities about what is happening, whether good or bad. As the Chamber, we are keen to help be a voice for business which is why we’re proud to be associated with KPBA.

“Winner Ruth Cassidy and highly commended Millie Bowles of the Story of the Year category both work for KentOnline and Kentish Gazette series. Each uncovered a story that needed telling and which were the result of hard work, perseverance and having a great eye for news. Congratulations.”

This year, two further awards were presented for entries that really stood out, but which didn’t win the category they were shortlisted for. The Golden Pen was awarded to Kathy Bailes of The Isle of Thanet News, and the Golden Microphone was presented to kmfm for its Tonnes of Tins campaign, which secured the equivalent of 16,000 tins of beans for 18 food banks across the county.

Kent Invicta Chamber of Commerce was joined in supporting KBPA by Caxtons, CPL Films, East

Kent Colleges Group and Gallagher Group, as well as Kent Cricket, Le Shuttle, MHA, Port of Dover, Shepherd Neame and Stagecoach South East. he a ards event took place at he Spitfire round St Lawrence, Canterbury on Friday 26 July.

Commenting at the event, Maxim Director Rachel Knight said: “Congratulations to everyone who attended the Kent Press & Broadcast Awards 2024, and to the worthy winners.

“We also need to thank the generous sponsors, who recognise the important role that the press plays in our communities. As KPBA is a not-forprofit event e really couldn t run these a ards without them or our independent judges.”

The Leasehold and Freehold Reform Act: Rights, Powers and Protection

By Beth Norman Associate (FCILEX) in Commercial Property at Girlings Solicitors

The Leasehold and Freehold Reform Act became law on 24 May 2024, but has yet to be fully implemented. The Act aims to overhaul unfair practices and disadvantages faced by leaseholders by providing them with more rights, powers, and protections over their homes.

What is in the Leasehold and Freehold Reform Act?

The Act will strengthen existing consumer rights and introduce new ones for leaseholders by:

• Making it easier and cheaper for existing leaseholders to extend or buy their freehold.

• Increasing the standard lease extension term to 990 years for houses and ﬂats to reduce the need for repeated extensions. Previously, lease extensions were capped at 50 years for houses and 90 years for ﬂats.

• Excluding the marriage value (the increase in value once the lease is extended) when calculating the premium on lease extensions. This suggests that lease extensions will become far more affordable and accessible for homeowners.

• Removing the requirement for a new leaseholder to have owned their house or ﬂat for two years before they can extend their lease or buy their freehold mandated by the Leasehold Reform Act 1967.

• Scrapping the presumption that leaseholders will pay their freeholders’ legal costs when challenging poor practice.

• Removing the requirement to pay the freeholders’ costs when exercising enfranchisement rights

What are the other beneﬁts to leaseholders?

Addressing long-standing concerns, the Act further aims to beneﬁt leaseholders by:

• Standardising the format of service charge demands for transparency to the leaseholders.

• Granting rights of redress so that homeowners on private and mixed tenure estates have access to information on what charges they pay and the ability to challenge the reasonableness.

• Banning the sale of new leasehold houses (so that every new house will be freehold from the outset).

• Making it easier and cheaper for leaseholders to take over the management of their building, allowing them to appoint a managing agent of their choice.

Beth Norman Associate (FCILEX) in Commercial Property

Tel: 01227 768374

Email: bethnorman@girlings.com

• Setting a maximum time and fee for the provision of information required by a leaseholder from their freeholder on a sale (such as buildings insurance and ﬁnancial records), making buying or selling leasehold property quicker and easier.

• In properties with a signiﬁcant commercial component, the threshold for eligibility to jointly purchase the freehold of their building has been raised from 25% to 50% non-residential space.

• Curtailing the practice of freeholders or managing agents earning commissions from arranging insurance policies for leaseholders, limiting this to transparent administration fees only.

What about ground rent?

One key element of the Leasehold and Freehold Act which has not been included is the cap on ground rents. It was originally planned to reduce ground rents for existing leaseholders to zero. No regulations were mentioned when the Act passed and therefore the future of ground rents remains unclear.

When will the Act come into force?

The Government conﬁrmed in the King’s Speech in July 2024 that they intend to act quickly. However, implementation will likely be phased in and will be subject to further consultations where secondary legislation may be required. It is unlikely the implementation will be complete until 2025/6.

the future

IS THE HYPE OVER AI JUSTIFIED?

Investment Experts at FAS provide an insight into how AI is affecting portfolio valuations

Global stock markets have performed well over recent months, and a major driver of the returns achieved has been the growing enthusiasm for the potential that rt fic al ntell gence can r ng and how companies can take advantage of the rapidly evolving technology.

What is AI?

AI is technology that enables computer systems to simulate human intelligence, with the aim of solving problems that would otherwise require human intervention. Although the concept of can be traced back to the s significant advancement in AI capability has been seen very recently.

Unlike traditional AI applications, which are typically used for data classification and prediction, Generative AI models learn from large datasets, and have the ability to learn and then create new content, from realistic images to speech and writing.

The investment case for AI

Businesses that adopt AI are discovering ways to harness the new technology to streamline operations introduce greater efficiency and boost profitability. or e ample in healthcare AI can help speed up drug research and provide more accurate diagnosis. Another common example is the use of automated customer services, which can learn from responses to increase efficiency.

Manufacturers can harness AI technology to streamline inventory management and insurers and banks are increasingly turning to AI to help detect fraud. Over coming years, e suspect more businesses from finance to vehicle manufacturers ill find ays to boost profitability through technology ho ever those companies who have adopted AI at an early stage may gain a competitive advantage.

Whilst many companies can see efficiencies from the use of AI, businesses that provide the infrastructure that enables AI have been amongst the biggest gainers over recent months. The company that may have been able to capitalise on the boom in generative AI more than any other is Nvidia.

As the need for processing power increases, the graphics processing units developed by Nvidia are in high demand, which has helped propel the market capitalisation of Nvidia to close to $3tn. Microchip manufacturers, such as ai an Semiconductor have also benefitted from the increased demand for AI solutions.

Other mega-cap tech companies have benefitted from the advancement of technology. Google and Microsoft have integrated AI technology into search assistants and the use of cloud computing in AI applications has boosted revenue received from cloud based servers. Recently, Apple have announced the integration of OpenAI into their Apple Intelligence system which will be available on Apple devices.

An overheated market?

Investors may recall the end of the last century as being a time when market interest in technology companies reached fever pitch. Known as the “Dot Com bubble”, the value of many technology stocks was driven to unrealistic levels based on the prospects for rapid growth in web-based applications. Whilst a select fe companies ustified their lofty valuations, many did not, and as investor risk appetite waned, sharp falls in value were seen across much of the sector.

Despite the strong returns achieved by a number of stocks involved in AI over recent months, it is possible to draw a distinction between the pure speculation that was apparent in 2000 when the tech bubble burst, and the returns that have been fuelled by the growth in AI.

Firstly, positive earnings reports from tech giants such as Nvidia and Microsoft continue to offer support at current valuation levels, and if quarterly earnings continue to beat

estimates convincingly, valuations become less demanding ho ever e pect stock valuations to be punished if future earnings fail to deliver.

The second clear distinction between the current tech rally and 1999 is the breadth of businesses that are benefitting from the gro th in AI. Whilst it is quite easy to identify the companies at the forefront of AI technology, it is likely that a wide range of companies across different sectors will be able to achieve efficiencies and cost savings through .

Finally, mega-tech giants such as Apple and Alphabet are highly cash generative and profitable. his is in contrast to many companies that were swept up in the bubble of 1999, who were many years away from profitability and often carried high levels of debt.

T e need f r d er ficat

AI stocks are certainly not cheap on a valuation basis, and investors need to be aware that valuations are exposed should future earnings not meet expectations. That being said, the trend towards AI is showing no signs of slowing at present.

Investors should never look to formulate an investment strategy that focuses on a narrow trend such as AI, and any exposure should be part of a wider portfolio that invests in a range of sectors across the economy to spread risk. You should consult an independent adviser to ensure that your pension or investment portfolio is adequately diversified and doesn t carry excess investment risk.

The content of this article is for information only and does not constitute ﬁnancial advice. It is for general information only and should not be relied upon when making any ﬁnancial planning decisions. You should always obtain professional independent advice based on your circumstances. Financial Advice & Services Limited, Independent Financial Advisers, authorised and regulated by the Financial Conduct Authority.

Council contract success for Calibre Cleaning brings third local authority to portfolio

Kent-based Calibre Cleaning has successfully tendered for Tunbridge Wells Borough Council civic buildings and properties.

The contract, which started from May, includes cleaning at many of the council-owned properties including the Town Hall, Amelia Scott Centre and The Assembly Hall Theatre.

It becomes the third local authority in the portfolio for Calibre Cleaning, which already works with Ashford Borough Council, a contract recently renewed and held for more than nine years.

Last year, Calibre was also awarded the contract to clean communal areas for more than 100 social housing and independent living properties with Wealden District Council.

Managing Director Karen Thomas said: “We’re thrilled to be working with Tunbridge Wells Borough Council and are looking forward to building a strong and positive working relationship with the team.

“It’s a substantial and demanding contract and we are committed to delivering the highest standards to meet our client’s needs and those who visit their public spaces.”

Calibre Cleaning provides commercial cleaning to companies across the south east including offices arehouses factories, showrooms, tourism venues and sport venues both daily and weekly cleaning and ad-hoc work too –deep cleans, upholstery, and windows.

For information, see www.calibrecleaning.co.uk

Chamber collaboration: Izzy PR and Howell & Hicks partner for Avondale rebrand

Vegetation clearance and groundwork management specialist Avondale is unveiling new branding this summer, thanks to a successful partnership with two other Chamber members.

A long-time client of Izzy PR, Avondale’s new MD Danny Patel tasked agency founder Sarah Hawes ith revitalising the business s branding to re ect the expansion of their services.

Having successfully worked with Howell & Hicks’ Jen Howell and Linda Hicks on exhibition materials for Avondale the previous year, Sarah was keen to commission the designers again. The duo created several amazing initial concepts exploring colours, typefaces, layouts, and a mix of modern and contemporary ideas. Working as a team, both agencies liaised directly with Avondale, with just two rounds of feedback needed to arrive at the final design.

The result incorporates elements of the tree design from the original branding, acknowledging the company’s origins as an arboriculture service provider, with a nod to the company’s founder ndy ack ho created the first logo.

Commenting on the brand refresh and new look, Danny said: “We couldn’t have asked for a better team than Izzy PR and Howell & Hicks.

“From the start, communication was great, we were kept updated and it was clear from the initial ideas that they knew what we were looking for. They work seamlessly together which makes the whole process easy and straightforward.

“Everyone at Avondale is really proud of the new branding and we can’t wait to use it and see it out there.”

For more information visit: avondaleuk.com

Tips for success with pothole-related injury claims

A personal injury law specialist has offered advice to people who are injured by defects on Kent pa ement and r ad f ll ng a report which found that local authorities in the county rejected more than three-quarters of pothole claims.

Neille Ryan, Partner and Head of Personal Injury at leading South ast la firm urley Page said “It’s no secret that Kent’s pavements and roads are in a poor state of repair and ith scant financial resources, councils are increasingly pushing back against injury claims. Local authorities are legally required to inspect footways and roads and repair defects, so if you are injured in an accident involving a defect on a publicly maintained footway or highway, you may be able to bring a claim for compensation.

“The Highways Act makes local authorities liable if they have not inspected footways and roads often enough or did not repair a defect within an appropriate amount of time after being notified. If the council rejects your claim and you believe their decision was unjust you can appeal.

“To support your case, you should try to take note of as many details as possible about the condition of the footway or road, the size and location of the defect, and the circumstances surrounding the accident.

Sharing their top tips for success with a claim, Neille advised that claimants:

• Take photographs and measurements of the defect, clearly evidencing its size and depth.

• Witnesses can provide useful evidence that the defect was the cause of your injury, so get the names and contact details of anyone who saw your accident.

• Find out how long the defect had been like that – this is crucial because a court will allow a reasonable period of time for the defect to have been repaired.

• Report the incident as soon as possible after it s happened if you ve reported the accident and the defect still isn t fi ed for some considerable time afterwards, that would provide good evidence that the system of inspection and maintenance is lacking.

Neille continued: “In the event that liability for the accident is denied, your solicitors will be able to check the records to assess the reasonableness of the local authority’s inspection and maintenance policy and ascertain whether or not the highway authority (usually the county council) followed its own rules.

“However, it is important to be aware of the limitation period for injury claims, which gives three years from the date of your pothole accident in which to either settle your claim or begin court proceedings to protect it. If the deadline is missed, your chances of being allowed to bring the claim are slim to non-existent.”

For further information, please visit: www.furleypage.co.uk

Unlock your business potential with Your Virtual PA

n t da fa t paced u ne en r nment time is a precious commodity. You may juggle multiple tasks as a business owner, leaving little room to focus on growth and nn at n T at ere Kell arrett ur Virtual PA, comes in, to bring more than a decade of experience in corporate PA roles and ffice management t elp u recla m your time and advance your business.

Throughout her career, Kelly has honed her skills in executive support, ensuring top executives can operate at peak efficiency. rom managing complex diaries and coordinating high-stakes meetings to overseeing office operations her background equips her with the expertise to streamline your business processes effectively.

The services offered by Your Virtual PA include:

• Email and diary Management

• Administration & Organisation

• Social Media & Marketing, which can include reviewing your current strategies, providing insights, and helping to implement effective social media and marketing campaigns.

• Business Development

• Content Creation, including helping to create captivating blogs, social media posts, and more

• Infographics & Design

• Personal Assistant Support

For more information, contact www.kellyyourvirtualpa.com

How to get hotel guests to spend more, come back, and tell others

You will have had many guests staying at your hotel over the years, but many of them will have made a one-off booking for a range of reasons – a weekend trip, a wedding or visiting friends and family.

So how do you get a corporate visitor to return with their family, or a wedding guest to come back for a spa day, tribute act evening or Sunday lunch?

Angela Hall, of Insight House, shares some sage advice, which begins with: same guest, different hat on.

She said: “Our hospitality clients need our support with these critical revenue-driving requirements:

- Generate repeat bookings - upselling beyond the hotel room

- Referrals and recommendations

“Our skills are in customer strategy, using your data to better understand how to achieve these goals and creating a tailored and relevant marketing communications plan – the only effective way to approach marketing.”

Is your marketing smart enough?

Ensuring your marketing is consistent and effective is crucial to building a strong brand that will help you achieve your business goals.

Here are some key steps to help check your marketing efforts are working:

Brand Guidelines

A brand guidelines document can be used by staff to ensure the brand stays consistent across your entire marketing collateral to help build your profile. he guidelines should define ho the logo, colour palette, tone of voice and typography should be used.

Key messages

Review all content such as social media images, website, videos and print material, for consistent messaging so that your business looks professional, distinctive, and has a clear proposition. Integrated marketing

When running a campaign, ensure it is aligned across all channels such as social media, email marketing, website and print material. Remember, prospects may not follow all your marketing channels so it’s important to offer them the opportunity to see any campaigns via different methods.

Communicate with your clients

Angela says that by piecing together who the person really is and why they chose to stay, nsight ouse can find and use data such as the time of year of their visit, where they travelled from, why they visited, who booked (them or someone on their behalf) and facilities used outside of the room, to build an understanding and create strategies to encourage a return visit, or two.

A customer segmentation approach, says Angela, allows you to spend your budget more wisely on the customers where you can drive an increase in return or loyalty.

The litmus test is whether each segment can clearly have a different marketing strategy if the answer is yes then the segments are actionable and effective.

She added that monitoring the results will tell you what’s working. There’s a lot to it, she says, but if you know where to look, your data will give you the insight you need.

See insighthouse.co.uk

Speak to clients to seek their perception of your brand and marketing. You could use surveys, reviews, social media, email marketing and direct interactions to gain this insight.

Evaluate

It’s crucial to set marketing goals and evaluate them to see if they are working, and how you might tweak them to feed into your future strategy. You can use tools such as social media metrics, Google Analytics, email marketing insights and sales.

Brandspace Media can take care of your brand, ensuring it stays consistent across all marketing material.

Book your complimentary one-hour marketing consultation, usually £200 but free for a limited number of Chamber members.

Contact the team 01227 478605

paul@brandspacemedia.co.uk brandspacemedia.co.uk

planning

improvement strategies Business development advice

tax advice

planning

Tel: 01233 630000 www.mageegammon.com

Jaguar Contract Cleaning Services Ltd Kent’s ‘Purrrfect’ Cleaning Service

We are a family run contract cleaning company servicing the needs of customers from all over the South East of England since 2009. We offer personalised, tailored solutions for all of your cleaning needs in ofﬁces, warehouses, schools, retail and leisure environments. We also specialise in working with housing associations and property management companies.

For a competitive quote or a ‘No obligation’ consultation to discuss your requirements and expectations from a cleaning service, please contact ‘Freephone’ 0800 0934939 or email justin@purrrfectcleaning.co.uk

Large enough to cope, small enough to care. Contact us to arrange an appointment, you will not be disappointed. www.jaguarcontractcleaningservices.co.uk

There may be comfort in sticking to what you know, but to get ahead of the competition it often requires a smarter approach.

We’re o ering complimentary advice worth £200 to Chamber of Commerce members which will include an analysis of your brand image or marketing strategy and a single page summary of ideas to action immediately, so you can put your best foot forward.

There are no shoestrings attached and certainly no cobblers –just honest expert advice to help you stride ahead.

f u ld pe ple per nal nf rmat n they have the right to request what information you have – and you should be able and know how to respond.

“Here’s what you need in place to pre-empt such a request – well-organised records and documents are vital to make this job easier.”

What construction companies need to know about data requests Chamber welcomes high ying coaching team

It could be a client, contractor, employee or supplier, and they can ask for a copy of their information as a “Data Subject Access Request” (DSAR). Responding appropriately is a legal requirement.

GDPR (General Data Protection Regulation) and data specialist Judith Andrews from Business Tamer explains what’s involved.

“A DSAR can create a lot of work, especially if you’re unprepared,” she said.

“It’s usually used to check what information is held, how long it’s been kept, why, if it’s been shared with a third party, where it came from and who can access it.

“I recently helped a construction business respond to a S from a dissatisfied client disputing an invoice. The request was potentially being used to delay the outcome and making payment, but the company was still legally obliged to respond.

• Keep detailed records of where all personal information is stored – such as Microsoft, G-Suite, Dropbox

• Be able to say how and where information is being shared, and with whom

• Have a clear retention policy stating how long you keep personal information

• Ensure you have client contracts that also cover data protection

• Make sure personal information is not being shared across messaging apps (WhatsApp, Facebook Messenger etc).

Judith can advise on handling a DSAR, as well as how to collect, store and use data with confidence and in a ay that makes future DSARs easier to respond to.

www.businesstamer.co.uk

Skills development opportunities to inspire

A comprehensive suite of e-Learning courses is offering businesses the opportunity to upskill their workforce with courses that are designed to engage, empower, and inspire to drive change, foster innovation, and deliver tangible cost savings.

The Ever-So-Lean Learning Series and its Rising Stars initiative aim to unlock the potential within a workplace, as well as nurture young minds and build leaders of the future.

Kick-starting your journey of continuous improvement couldn’t be easier than with Ever-SoLean’s “Continuous Improvement Foundational” e-Learning course, says the company. This selfguided entry-level program covers all the basics in 20 interactive and engaging lessons, “providing you and your team with the essential tools and knowledge to implement effective improvements.” The foundational course is an ideal stepping

As new members to the Chamber, Flying Iguana is looking forward to connecting and learning from fellow members.

Rosie and Claire, co-founders of Flying guana first met over lunch here they discovered a shared ambition to create cultures where people felt they didn’t have to be something they weren’t, here people ere confident to speak up and contribute, and leaders brought out the best in their people. Little did they know what was to follow.

Fast forward to 2020 when Rosie and Claire worked together at Coutts bank developing leaders and teams. The focus of their work was building psychological safety, trust and developing a greater sense of self to better connect with others. What seemed to be a common thread was the ability to adapt to stay relevant, keep connecting and appreciate strengths and value differences in those you work with.

stone, empowering participants to make a real impact within their organisations. But it doesn’t stop there. Launching soon will be intermediate and advanced levels of the e-Learning series, ensuring that businesses can continue to grow and excel in their continuous improvement efforts. ach course builds confidence and kno ledge creating a robust learning pathway that supports ongoing development and mastery.

Launched in July, the Rising Stars e-Learning program, endorsed and accredited by the British Quality Foundation, takes a unique approach to nurturing future leaders. This program is tailored to individuals aged 11 and up, focusing on leadership, problem-solving, and continuous improvement skills. It’s an excellent development opportunity for young minds, equipping them with the tools a areness and confidence needed to drive excellence from a young age.

For workshop bookings or more information, visit www.eversolean.com

Rosie and Claire have both held senior roles in male-dominated industries, navigating corporate politics, managing stakeholders and leading large and diverse teams. They combine these experiences with their extensive expertise in coaching executives, boards, and business founders, and their ability to challenge thinking and drive performance in a positive and effective way.

Flying Iguana aims, through coaching and training, to change leadership and team performance for good, so that all involved have a great experience at work, remain engaged and know they can be themselves, playing to their own strengths for the happiness of the individuals and the success of the business.

Setting the bar high in property management standards

A Kent-based UK property management company is aiming to set the standard in property care.

Presence & Co. specialises in comprehensive facilities management, with a mission to provide exceptional service in maintaining and enhancing properties, ensuring its clients’ investments are ell kept and efficient.

Facilities management is central to Presence & Co. services, covering everything from routine maintenance to complex repairs and upgrades. The company’s team of skilled professionals ensure seamless operation of all property systems, including PAT testing, decorating, carpentry, and electrical work. The business adopts a proactive approach, identifying potential issues early and implementing solutions to extend property longevity and functionality.

Health and safety are also integral to operations. Presence & Co. conducts regular inspections and compliance checks to ensure all properties meet stringent safety standards and regulations. his includes fire safety assessments, risk management, and best practices to create safe environments for occupants.

Their expertise also covers estates management, overseeing landscaping, security, and community amenities. This wellrounded approach ensures that every element of an estate is managed with precision, with the aim of enhancing the overall experience for residents and tenants.

In addition, the company’s sales and lettings department offers end-to-end property support, from preparing properties for sale or rent to managing tenant relationships and lease agreements.

Presence & Co. states that “our commitment to excellence in facilities management is evident in the quality of our services and client satisfaction. We aim to set the standard in property care, ensuring that every property under our management re ects our dedication and expertise.”

For more information, see www.presence.uk

Shepherd Neame announces partnership with air ambulance charity

Independent family brewer and pub company Shepherd Neame has named Air Ambulance Charity, Kent Surrey Sussex (KSS) as its Charity of the Year for 2024/25.

SS s helicopters are ying emergency rooms for millions of people who live in and travel across Kent, Surrey, East and West Sussex. When there’s a life-or-death call, they bring treatment to the scene, fast.

t is Shepherd eame s fifth Charity of the ear partnership following the relaunch of its Sheps Giving charitable arm in 2018. The Sheps Giving Committee, which oversees Shepherd Neame’s charity initiatives and donations, will be working closely with KSS to organise fundraising and promotional activities at the Faversham Brewery and across its 300-strong pub and hotel estates throughout the next 12 months.

These will include a pledge to donate 50p from every Kids’ Meal Deal sold on its Menu for Minis. Working with charity Pennies, the digital charity box, Shepherd Neame will also be inviting some customers to make a small donation, with every penny going to charity: 90 per cent to KSS and 10 per cent to Pennies.

Shepherd Neame has already got its fundraising off to a great start, with 22 team members, including Chief Executive Jonathan Neame, taking part in the recent Lake District Ultra Challenge, raising almost £8,000.

During the partnership, KSS will also be helping to organise events in Shepherd Neame pubs and hotels, including activities such as CPR awareness training, helping to create more

lifesavers within communities. There will also be fun-packed quiz and bingo nights.

Jonathan Neame said “When choosing our new Charity of the Year partner for 2024/25, we wanted to work with an organisation that really makes a difference to the communities we serve, and KSS does just that.

“When I recently visited their Redhill site to meet Chief Executive David Welch and his team, I was incredibly impressed by their passion, skill and dedication. Every pound that Shepherd Neame donates to this fantastic charity will literally help their team to save more lives, so we will be doing everything we can to raise as much money for them as possible. We are really looking forward to working with KSS during the coming year.”

KSS Chief Executive David Welch said: “We are delighted and extremely proud to be partnering with Shepherd Neame, a highly successful, locally based business that shares in our values and proudly supports the communities we both serve. We’re looking forward to working closely together to raise vital awareness and funds for our lifesaving work, as well as helping to equip and train Shepherd Neame employees and customers with skills such as CPR so that together we can save even more lives.

“It costs over £51K per day to operate our lifesaving service, and as a charity we can only keep ying and saving lives thanks to the generosity of people. We are incredibly grateful to Shepherd Neame for supporting KSS.”

Find out more about Sheps Giving at www.shepherdneame.co.uk/sheps-giving

Construction and more kept safe and secure thanks to family-run business

A KENT security service says it prides itself on honesty, integrity and the ability to build long-term relationships with its clients.

MS Webb provides enforcement, security and property management to commercial clients in Kent and throughout the UK. A key area of expertise is working with construction companies and property managers to secure large construction sites with multiple access points and extensive perimeters, as well as properties and vacant land areas awaiting construction, demolition or refurbishment.

The family-owned business, established more than 30 years ago, initially as a bailiff service, ensures that sites remain secure during all construction phases. Today, the business operates nationally and is managed by

brothers Joe and Greg Webb, supported by a team of 15. Its end-to-end security solutions include the installation of concrete bollards, autonomous perimeter security systems, steel sheeting and Heras temporary fencing. Alarm systems and security patrol services complement these offerings, ensuring sites are securely managed at all times.

MS Webb’s expertise extends to legally removing trespassers and clearing sites of abandoned rubbish, as well as determining the best security measures for each site.

The in-house team is professional and experienced, handling sensitive situations with care and being mindful of how the business’s actions re ect their clients reputations.

The company prides itself on building long-term relationships with clients through complete transparency about the costs associated with each service. They say that clients often believe they need a specific security solution that, upon analysis, might be unnecessarily e pensive or not the best fit.

MS Webb’s relationships are built on honesty, say bosses, and with extensive experience including working with companies of all sizes, from large corporates to smaller private clients across a diverse range of business sectors, MS Webb feels it can offer what you need.

For more information see www.mswebb.co.uk

Empowering business growth through effective credit management

In the competitive landscape of modern u ne ma nta n ng r u t ca and financ al ta l t param unt

Founded and directed by Tracey Westell FCICM and Kevin Artlett FCICM, ACII, both seasoned experts with more than six decades of experience, Pecunia 2016 Ltd provides comprehensive credit management consultancy, debt recovery, and credit control training tailored to the unique needs of SMEs and emerging businesses.

Good credit management is crucial for business growth and stability. It ensures that companies maintain a healthy cash o hich is the lifeblood of any business operation. fficient credit management practices minimise the risk of bad debts and overdue payments, allowing businesses to predict and plan their finances accurately. This predictability is essential for strategic planning and investment, enabling companies to seize growth opportunities without the constant worry of cash shortages.

Building First Impressions of Your Brand

Autumn is always a peak time for industry events and exhibitions. By leveraging pre-event and post-event communications and ensuring consistency across all t uc p nt ur rand can make mem ra le fir t impressions that resonate long after the event ends.

The First Step

Pre-event communications are crucial for generating excitement and anticipation. Through targeted emails, social media campaigns, and other marketing efforts, you can inform your audience about your presence at the event and what they can expect. This not only builds anticipation but also primes attendees for the key messages you want to convey, ensuring a more impactful interaction during the event.

Understand Your Audience

strong first impression needs a deep understanding of your audience. It’s about knowing their motivations, challenges, and why they should choose your brand over competitors. Thorough industry research helps identify unique selling points and define hat sets your brand apart. Your event messaging, whether it’s the exhibition graphics or giveaways, must speak directly to your audience. Ensure your event team understands your audience too, making for more meaningful interactions every time.

Maintain Engagement

Pecunia 2016 Ltd empowers businesses by offering bespoke training sessions, sales ledger reviews, and proactive debt recovery solutions. These services not only improve immediate cash o but also build long term financial resilience. y understanding their customers’ payment behaviours and implementing effective credit policies, businesses can foster stronger relationships and trust, leading to repeat business and sustained growth.

Furthermore, Pecunia 2016 Ltd’s expertise in business continuity and disaster recovery planning ensures that companies are prepared for unforeseen financial disruptions. This initiative-taking approach protects businesses from potential crises, maintaining stability in the face of challenges.

Pecunia 2016 Ltd is not just a service provider but a strategic partner in business growth. Through expert credit management, Tracey Westell and her team help businesses transform financial uncertainty into stability and growth, ensuring a prosperous future.

www.pecunia2016.co.uk

The end of the event is just the beginning of a new phase in customer engagement. Post-event follow-ups are essential for maintaining the momentum built during the event. Personalised emails, surveys, and social media interactions can help keep your brand top of mind. These follow-ups provide an opportunity to gather feedback, address any lingering questions, and continue building the relationship initiated at the event.

Measure Event Success

Ensure you have KPIs or measurements in place to gauge the event’s success for your business and your brand. This could include measuring brand awareness, the number of people you spoke to stand visitors or qualified leads generated. Remember, each customer interaction is a small but powerful part of their journey with your brand. Future interactions will also shape their impressions, but a strong first encounter is invaluable.

In conclusion, trade events are a powerful tool for building first impressions of your brand. y effectively engaging with your audience, using strategic pre- and post-event communications, and measuring your success, you can create lasting and meaningful connections that strengthen your brand’s presence.

www.oakcreative.co.uk

Make smarter financial moves

The business environment is steadily improving since the dark days of 2020-22 but it is never easy to run your n u ne et er u re a elf employed sole trader, a contractor or a director of your own limited company. Apart from carrying out your chosen trade or profession, there are so many other unrelated matters to keep on top of. Having an IFA in your corner is just one way to lighten the load.

You might have to source your own pension plan or establish one for your employees. Large companies often provide death-inservice benefits but ho provides that if you employ yourself? Have you thought about how your loved ones will pay the bills if you’re no longer around or if you can’t work due to illness?

Many of our clients are keen to structure their income in a ay that is ta efficient so they keep more of what they earn. You probably know that tax deductible expenses have to be ‘wholly and exclusively’ for the purposes of the trade. But did you know that can include pension contributions and life assurance premiums?

Others are considering the most suitable way to exit their business. That might mean selling up and living off the proceeds or it might be a managed transition to younger colleagues. Most business assets qualify for relief from inheritance tax but if you sell-up and put the cash in the bank, that exemption can easily be lost.

n many cases e find that a private pension plan has multiple uses beyond simply saving for retirement. The upfront tax relief

is very attractive, as is the ability to pass on your accumulated fund value to your beneficiaries in the event of your death. Pension funds are usually not subject to inheritance tax, and they can also be protected from creditors if you have to file for bankruptcy or liquidate your company.

If you aspire to trade from your own business premises, there are ways that a healthy pension fund can help you get there quicker. Perhaps you already own a commercial property that could be held in a more ta efficient environment.

e re ere t elp u plan and c n truct a r u t financ al future t at u can concentrate on doing what you do best. Take a l k at ur e te t find a Talis IFA near you.

2024 marks a decade of accounting – and more – for Kennedys

This year is a big one for Kennedys Accounting, based in Ashford, Kent, as they celebrate 10 years of business doing all things accounting and more.

The company, which was originally set up to work with growing construction companies, has expanded its offering considerably and now boasts a blend of services bespoke to its clients. Whether you are looking for a part time Finance Director (FD), someone to assist you at board level or to work on a business plan, or simply to have your self-assessments, company accounts, VAT returns or CIS completed, Kennedys can help.

With an increasing diversity of clients comes a need for new services and partnerships, meaning that further accounting software, for example, has been added to the company’s services suite. Now Kennedys not only works

with traditional accounting software such as Xero, Clearbooks, Freeagent and QuickBooks, but are proud to be one of the first in the country using the app-based software Odoo, which they say is bringing a whole new range of interesting clients to their door.

Not only has the client base grown over the last 10 years, the type of clients that Kennedys Accounting works with has evolved, with a mixture of IT, e-commerce, online resellers and manufacturing, amongst other sectors that have been added to the portfolio.

The ethos of Kennedys Accounting has always been to “have a new approach to accountancy”, and they are ready to work with clients, whatever the need.

For more, see www.kennedysaccounting.uk

aut u pt m m brought by planning reforms pledge

New Chamber members, Trade Tech nd r a ed n Matfield Kent, are bracing themselves for a busy second half of the year, believing there is room for cautious optimism in glass and glazing in 2024.

Warren Haworth, MD, said: “Now we know the outcome of the election, we are hoping to see a post-election bounce, as Labour won on a platform that includes a big boost to housebuilding and urgent pro-development planning reforms.

“We are hoping the outcome of the election will bring a level of stability, certainty, and increased confidence hich should benefit the RMI, social/new housing and healthcare sectors.

“Businesses like ours, serving these sectors, should now be preparing for a potential market recovery.”

Trade Tech believe they are well prepared for the medium-to-long-term demand for

and Workshops that Work!

t find an aud ence fa c nate them, and follow-up effectively.

The Kent business-to-business (B2B) space is a competitive one, and a well delivered event can help your organisation stand out from the crowd and generate more sales income from both existing clients and new prospects.

Sounds easy?

It isn’t!

For a great event can indeed be an essential new business tool, but only if you understand the many obstacles to overcome, your audience, and have effective follow-up plans in place.

The following are the three key milestones for any event:

Finding your audience

The single biggest challenge for most B2B events is how to ensure that you reach your audience.

Fundamentally this is about the offer (the appeal of the event to potential attendees), planning (choosing the right date, time, and medium), and the reach of your pre-event communications.

All three need to be spot-on to ensure a healthy attendee listing.

Fascinate the audience

home improvements, commercial work and new build projects.

“Businesses have to work harder to build trust, showing they can deliver on projects and deals as homeowners are, once again, actively seeking ways to optimise and expand their living environments.”

Looking at trends in the market, Trade Tech now see an increased demand for non-white UPVC and aluminium windows, with a wide range of colours no being specified and an energy efficiency focus from homeo ners looking for products that can help reduce energy bills.

he specification sector is led by legislation changes. UPVC and aluminium products are becoming more and more sustainable, and although there’s no alteration to the current situation regarding the Future Home Standard, Trade Tech “continue to source sustainable solutions and maintain high standards in everything they do.”

For information, see www.trade-tech.co.uk

The next challenge is to “fascinate” your audience.

The speaker(s) must engage and enthral the audience from the first slide to the last and every facet of the presentation must be considered in advance to maximise positive impact and encourage feedback and/or conversational sales opportunities.

Follow-up effectively

Whilst a great event will provide multiple avenues for follow-up, those sales opportunities will only be maximised if all delegate data points are collated swiftly, and a robust post-event plan is resourced and enacted rapidly.

f you can find fascinate and follo up ell then your B2B events will always outperform your competitors and your sales objectives.

For more information on “Webinars That Work!”, “Presentation Skills”, and “Keynote Speaker” services please visit www.steve-herbert.co.uk

Do your employees need health surveillance by Law?

Maximising your potential

Health surveillance is a proactive measure t pr tect t e ealt f ur empl ee t often required when employees are exposed to hazards like noise, dust, chemicals, and vibration, to name a few.

Health surveillance is a proactive measure to p ot t th h alth o you mploy s t’s often required when employees are exposed to hazards like noise, dust, chemicals, and vibration, to name a few.

Health surveillance involves:

Whether a start-up, an SME or a multinational company, identifying goals and maximising your potential can be a challenge – but this is where Visiativ comes in.

Introducing new technology can seem daunting tomanycompanies

• Monitoring employee health to detect work-related ill health early.

It’s easy to push it down the priority list and risk falling behind more tech-savvy competitors.

egular health assessments specific to orkplace hazards.

• Regularhealthassessmentsspecifictoworkplace hazards.

• Comparing results over time to identify health trends.

To maintain pace, you should consider these three key questions, says Visiativ:

Health surveillance helps ensure your health & safety control measures are effective in mitigating risk to worker’s health and provides evidence to protect your business in the case of legal claims.

• • Wherecan

When is Health Surveillance Needed?

Exit strategy? Attracting funding?

Health surveillance is usually necessary when workrelated health risks can’t be completely eliminated. Common hazards include:

• Noise • Dust • Chemicals • Vibration • Fumes

• What are the goals of my innovation and howdo I maximisethebenefits?

• How will this innovation create the required outcomes?

• Biological agents • Solvents • Compressed air

Visiativ aims to help companies accelerate innovation through three focal points, which it breaks down as follows:

• Biological agents • Solvents • Compressed air

• Ionising radiation • Asbestos • Lead

• Manual handling • Extreme climates

1. Innovate without limits

It becomes a legal requirement when work falls under key regulations such as the Control of Noise at Work Regulations 2005, Control of Substances Hazardous to Health Regulations 2002 (COSHH), or other regulations related to these hazards.

When health surveillance isn’t required by law, look at industry best practices to ensure you meet the expectations of your peers, clients, employees, and suppliers.

Healthsurveillancebenefitsemployersby:

ealth surveillance benefits employers by

• Ensuring health and safety measures are effective.

• Identifying health trends early and protecting employee health.

• Preventing work-related injury claims and providing evidence for legal protection.

Implementing

Health Surveillance

Implementing Health Surveillance

Risk Assessment: Identify workplace hazards through a detailed health & safety risk assessment.

Tailored Surveillance Programme: Develop a programme based on identified risks occupational health specialists can advise on legal and best practices for your industry.

Tailored Surveillance Programme: Develop a programmebasedonidentifiedrisks – occupational health specialists can advise on legal and best practices for your industry.

Professional Support: ngage qualified occupational health professionals to ensure appropriate standards are met.

Professional Support: Engagequalifiedoccupational health professionals to ensure appropriate standards are met.

Regular Monitoring: Arrange routine health assessments to monitor employee health.

For advice on setting up an effective health surveillance programme, contact All Health Matters. www.allhealthmatters.co.uk

For manufacturers, solutions like 3D design software and digital/AI productivity tools can

• Does this create IP? How can I monetise this?

• What resources do different types of innovation require?

ec cl ng firm tepp ng up to help young people – could you join them?

Visit www.visiativ.com/en/ to explore how Visiativ can support you.

Family-owned Countrystyle Recycling is call ng n t er l cal firm t n t n ack ng the Young Lives Foundation (YLF) as part of its commitment to supporting communities across Kent and Medway.

n addition to the financial support from the company, a number of the Countrystyle team have signed up as volunteers to help mentor young people.

Streamline your business

and boost your bottom line

Are you spending too much time managing a multitude of suppliers, each with their own contracts, billing cycles, and account reviews?

YLF, an independent award-winning charity based in Maidstone, supports young people in the care system and vulnerable young adults by providing life-changing advocacy, mentoring, befriending and activity programmes across the county.

Well good news: gone are the days of juggling multiple vendors. Dartford-based business Apprico offers a smarter solution: consolidate your technology services with one supplier.

Countrystyle, part of the Heathcote Group, has agreed to fund access to mentoring and befriending support for 20 young people. This follows the company’s earlier sponsorship of the charity’s awards programme.

Here’s how Apprico’s comprehensive suite of business services, including managed print solutions, IT services, voice communications systems, audio-visual equipment and superfastbusinessfibrepromisestohelp transform your business:

Chief Executive Martin Heathcote was introduced to the charity by his colleague Tony Godden, and met one of the charity’s trustees, Patrick Powell (Paddy), then 25 years old, who had been supported by YLF during his childhood.

Reduce costs

Impressed by Paddy’s positive attitude, Martin suggested to him that if he ever wanted a job he should get in touch. Already working in construction but looking to upskill, Paddy later successfully applied for a job with the company and, a year on, has become one of Countrystyle’s top drivers.

By consolidating services, you unlock economies of scale savings and bulk-buy discounts. Additionally, streamlining your supply chain frees up staff to focus on core tasks and revenue-generating activities. Imagine your employees focusing on these instead of wrangling with technology issues and suppliers.

Optimise performance

Apprico takes a proactive approach across your whole business ecosystem, rather than just solving

Paddy’s role as a YLF trustee sees him give his time to help guide some of the young people the charity supports, as well as providing foster carers and social workers with an invaluable insight into what it’s like to be a child in care.

immediate problems. It uses holistic strategy to optimise your technology environment, improveefficiencyandavoidcompatibility issuesandconflicts.

Martin said: “When Tony mentioned YLF, I was very interested in helping. Being very fortunate to have a great upbringing, spending time with the charity makes you realise how lucky we are to have love, discipline, and support. These are some basic things that are taken for granted when you are younger, but a lot of people YLF work with don’t have this support.”

Eliminat n pointin

Technical glitches are inevitable, but who is responsible for them when they happen?

The printer company? The IT supplier?

The phone provider? With Apprico as your single-service partner, there is no need for fingerpointingorblamegames.Itensures fast multi-service troubleshooting and reduced downtime for your business.

Simplify administration

With the charity needing to raise £1 million per year to operate, the company is urging other Kent companies to support the great work of the 20-strong full-time team at the YLF. ony odden Chief inancial fficer of Countrystyle Recycling, said: “One per cent of Kent’s population are children in care, and government funding support for them has fallen over recent years, with charities like Young Lives Foundation having to step into the gap. The charity is playing its small part in breaking the cycle of one-in-four of the prison population in the country having been through the care system.”

Martin added: “It’s more than simply funding the mentoring, it’s about how we actively partner with the charity as a local business to do our bit to transform young lives by also giving our time.

Say goodbye to managing multiple contracts, navigating different billing systems, and endless vendor meetings. Apprico streamlines communications, budgeting and invoicing, helping to increase your productivity, reduce your soft costs and make full use of your assets.

“If we can help change some of the lives of people who have not had the best of starts in life, then it makes me so happy. Seeing some of our staff volunteer to mentor has been a proud moment for me.”

Visit www.apprico.co.uk for more information.

Five tips for choosing the right creative agency

Choosing the right design agency is key. Quick customer decisions are mostly design-driven, t per cent f fir t mpre n a ed on aesthetics. A standout visual identity is crucial. Design company DayOne says that with numerous agencies competing for your attention, find ng t e perfect matc e ent al ere they share their top five streamlined guide to help you make an informed decision:

1. Style Preference: It’s essential you like the agency’s style, which you can gauge from their online portfolio. Ensure their aesthetic aligns with what excites you.

2. Philosophy and Values: The agency’s values should resonate with your own. Scrutinise their social media and website to understand their approach and ethos.

3. Reputation and Trust: Check reviews and their standing in professional networks. Awards and active industry involvement can indicate a reputable agency.

4. Size and Proximity: Consider whether a larger agency or a smaller studio suits your needs better, in terms of response time and personal contact. Location is also a consideration for potential face-to-face meetings.

5. Visit and Engage: Visiting the agency can provide a clearer picture of compatibility. Prepare a brief and engage in a thorough discussion to ensure they understand your business and long-term goals.

Remember, says DayOne, the right agency will know that running a marketing department is full of challenges. So the company has made it their mission to make sure that working with your design agency is never one of them if you choose DayOne.

To get in touch, visit www.dayonedesign.co.uk

Kentec announced as sponsor of PASMA’s 50th anniversary event

Kentec Tra n ng n t e ffic al p n r f t e after part f r SM t ann er ar event, due to be held in September 2024 at the luxurious 5-star Royal Lancaster Hotel, London.

For 50 years, PASMA (Prefabricated Access Suppliers’ and Manufacturers’ Association) has been the leading authority on mobile access towers, tirelessly promoting safety and best practices in the work at height industry. As it celebrates this golden milestone, PASMA continues to innovate with its training courses, rigorous accreditation and a steadfast commitment to safety.

The sponsorship underscores the deep and enduring partnership between Kentec Training and PASMA of more than two decades. This collaboration has been crucial in elevating safety standards in the mobile access tower industry.

Kentec Training’s Managing Director, Steve ooker has been a pivotal figure in this effort. Since 2003, Steve has been an accredited

among the top SMEs beating a path to West ent office space provider

Health, wellbeing and beauty pr fe nal ccup ne n fi e f all ffice at urc ll S uare u ne Centre in Kings Hill, according to a new report.

An internal survey of customer sectors reveals that per cent of the offices consist of business owners offering therapies and beauty-related services such as nails and make-up, massages and aesthetics. The survey also found that women lead one in three on-site businesses.

Ample free parking, a door buzzer entry system offering quick, discreet access for visitors, and secure, well-lit outdoor spaces are some of the top reasons why these businesses are attracted to the square, according to Capital Space Ltd.

his year s figure has remained unchanged since the survey was last carried out three years ago.

ean hile findings sho that financial services make up 11 per cent of the office space hilst retail distribution and manufacturing companies sit in third place in the league table at 10 per cent.

PASMA instructor, sharing his vast expertise with thousands of trainees. His dedication to excellence in safety training has not only honed the skills of countless professionals but also solidified entec raining s commitment to industry standards.

As Chair of the PASMA Council and Executive Committee, Steve continues to shape the future of PASMA Training, ensuring the organisation stays at the forefront of safety and efficiency in mobile access towers. His leadership and vision have been instrumental in driving continuous improvement and innovation in the industry.

“We are incredibly honoured to sponsor PASMA’s prestigious 50th anniversary,” said Steve. “PASMA has been integral to our mission of providing top-tier training and promoting safety across the industry. This milestone celebrates P S s achievements and reaffirms our shared commitment to the highest standards of work at height safety and professionalism.”

For more information on Kentec Training, visit www.kentectraining.co.uk/

Centre manager Toni Wilkinson, who heads up a six-strong management team, said: “The report is proof of our widespread appeal to a dynamic, thriving and diverse community of SMEs. Whatever their size, they fit right in ith us.

ean hile financial services consultancy construction and IT services are among the most popular sectors seeking virtual office packages these are start ups and sole traders seeking a registered business address and telephone number to convey a more professional image.

Churchill Square offers a simple, monthly licence to its office and virtual customers meaning they have the freedom and the e ibility to upgrade do nsi e or leave ith just a month’s notice.

The square also offers meeting room and small conference facilities with catering packages, VoIP telephony options and business support services.

For further information please visit: www.capitalspace.co.uk

The construction solutions provider

t at ‘doing it differently’

Malcolm Clarke,

Managing Director

of Baxall Construction Ltd, talks to Sarah Dale about running a successful 60-year-old business and why going green is vital to future success.

Sixty years ago, Baxall Construction Ltd started out as a building contractor.

Now the company, which prides itself on “doing it differently”, is described as a “solutions provider for the built environment” by its Managing Director Malcolm Clarke.

“The reason we’re so successful after 60 yearsin business is we’re doing it differently,” explains Malcolm.

“We have grown from being a building contractor in 1964 and evolving over the years into a solutions provider for the built environment.”

Baxall uses the whole life circle of Design, Construct, Maintain and Optimise to deliver beyond client expectations.

“That means we’re designing it, building it and then maintaining it. During its life, it’s about optimising the building making energy savings and ensuring the health and wellbeing of the occupants,” he says.

“When you start to look at that and understand what it means to the life of a facility, you start to see real value. You start to deliver something better and more sustainable.

“The Construction Playbook – [Government guidance on how public works projects and programmes are assessed, procured and delivered] – looks at how industry and local authorities deliver value, social value and environmental impact. That’s at the core of a potential massive change in the industry. It’s all connected to our Green Plan.”

The company, which is based in Kent and works across London and the South East, has launched its Carbon Reduction Plan, a road map to delivering Net Zero ahead of the national target.

Estimates suggest that the built environment contributes up to 40 per cent of the UK’s total carbon footprint – including the construction, operation and maintenance of buildings – while the UK Green Building Council states that about 10 per cent of emissions are directly attributable to construction work.

“Making tangible progress on Net Zero is fundamental to Baxall as a business,” says Malcolm.

“We believe delivering Net Zero by 2050 should come sooner – that’s why we have set ourselves a bold target of being Net Zero even earlier.”

Baxall’s target for Net Zero is partial reduction by 2030 and to be completely Net Zero by 2045.

In September 2021, Baxall successfully secured Government funding to support a 24-month project known as the Knowledge Transfer Partnership (KTP) working alongside academics from the University of Kent to develop AI-driven data analytics framework using data related to the construction process and smart monitoring sensors to assess the operation of buildings alongside occupancy performance data.

“We’re on the last leg of the KTP project where we are collecting data from completed buildings we have designed, for example, schools, community centres and medical centres,” he says.

“We take hard data such as air quality, relative humidity, temparature, occupation level and movement as well as soft data from the building occupants on how they feel about the building. We look at data such as absenteeism, business performance, staff retention.

“What we are recognising is the more data you have, the more you build a really strong picture of where the best design decisions have been made.”

They are also using this data and knowledge to upgrade their o n offices having collected data on delivery and travel for over 15 years, as part of their ongoing plan to reduce their carbon emissions.

As you would expect of a company with the slogan, ‘Buildings built on teamwork’, Baxall Construction prides itself on being a peoplefocused employer and Malcolm says their “family approach” of including everyone in the business is key to their success.

We haven t stood still e have evolved and developed over the years,” he says.

“We have gone through Brexit, Covid, the effects of the war in Ukraine and Government instability so it has been harder in the past few years, but we have also gone through recessions in the past.

We are versatile and e ible and very team oriented.

“We have also created good governance across the business, where everyone can grow and develop.

“To be successful we use the business balance scorecard of People, Customers, Process and Finance, all of which have to be in balance to mainatin a sustainable business.”

The company established the Baxall Academy in 2016, which supports all Baxall employees to attain professional qualifications from entry level staff members to the senior leadership team. Now 84 per cent of their staff have professional qualifications.

The Academy works with the CIOB, SECBE(IFLP), apprentice organisations, local colleges, the University of Kent and supply chain partners to provide a strategic leadership programme, apprenticeships and continued professional development (CPD) for all employees.

ts success has led to the firm achieving its Investors in People (Platinum) Award, which has recently been renewed.

The business became an Employee Ownership Trust (EOT) in 2020, which has been a “real win for Baxall”.

“We’re a family which means that everyone is part of the business,” explains Malcolm.

“The EOT has enabled the business to continue with its original feel without having to sell the business to other people or bring on venture capitalists or amalgamate with other businesses.

“If you get the right atmosphere and people enjoy being in the team, they will make that extra effort. The whole team ethos is so strong – and more so since we introduced the EOT.

“We have people who have joined us from school and are no in their fifties and orking as Directors. We have others joining us at a more senior level who can’t believe what we offer. Our strategic leadership programme is training the current and future leaders of the business. At senior level, eight people have gone on the 12-month Innovative Future Leadership Programme (IFLP), delivered by SECBE, a non profit organisation supporting the sector.

“It’s been a game-changer and gives them confidence.

The company, which has been a member of Kent Invicta Chamber of Commerce for 15 years, is holding a two-day Baxall Festival in July for its employees, their families and business friends to celebrate their 60th anniversary. As part of the ongoing celebrations to mark the milestone, they are also holding a Baxall Open Day in September for the local community including residents schools and business to visit and get to know more about the business and meet the team. They are also sponsoring the gala dinner at the Kent Construction Expo.

“We are heading for 100-plus employees, but we have retained that family feel as we’ve grown into a bigger business,” adds Malcolm.

“People talk about being part of the Baxall family – and that’s because we’re doing it differently.”

Head of

Price – CE , Kent nvicta

Ashford

the Potential o Gen Shaping the Future of Digital

Connor Styche – MD, The Digital Lookout Chair

David Smith – Director of Strategic Partnerships,

Produced by Kent Invicta Chamber of Commerce

Produced by:

12.30 – 13.00

ESG and Social Value: Integrating Sustainability into Construction Practices

With speakers from Betteridge & Milsom, Morgan Sindall and Social Enterprise Kent

A New Culture of Accountability

Geoff Wilkinson – Managing Director, Wilkinson Construction Consultants

AI Revolution in Construction Speaker to be announced

Mental Health in the Construction Industry: Breaking the Silence

With speakers from Lighthouse Safety

AI-Powered Clash

Detection: Revolutionising Construction Coordination

Speakers include: Robert Atkinson – Head of Design, Morgan Sindall

Sustainable Materials and Supply Chain: Building a Greener Future

With speakers from: System de Min, Whitecode Consulting, Severn Trent Connect, and Zed Pods

Cladding Retrofit: Strategies for Safer Structures

Speakers include: Lee Caroll –Partner, Bailey Partnership

Working with Housing Associations

With speakers from Town and Country Housing and West Kent Housing Association

The Principal Designer’s Role in Ensuring Building Safety Act Compliance

Speakers include Mark Chandler – Founder and Director, Stonewells

15.30 – 16.00 Closing Keynote Story of Succession and Business Success

Bar opens (open to all)

Drinks reception sponsored by DHA Planning (ticketed event) 18.00

Gala Dinner - Sponsored by Baxall (ticketed event)

Bidding Better Social Value

Cheryl Causebrook – Chair, Kent Constructing Excellence. Nicola Dibb – Managing Director, NDA Bid Writers and Solve Social Value Ltd

Please note: This year’s programme features staggered session times for in-depth discussions and varied formats; visit the website for exact timings and confirmed speakers. Many sessions are panel discussions followed by networking opportunities.

The future of construction

Connor Styche is Managing Director of full-service marketing agency

The Digital Lookout, who are dedicated to the construction industry. e also holds many voluntary roles ithin the construction industry Vice Chair of Generations for Change in Kent, as a member of the steering committee for n truct ng cellence Kent ranc and also the Southern Wellness Action Group, a not for profit organisation designed to help SMEs in the construction industry access trained mental health first aiders. ot to mention he is a member of the steering committee for the development of the Kent Construction EXPO 2024.

What does the future of construction look like?

Evolution happens naturally, in response to a need or needs. Big changes are happening all the time in our industry. Slowly but surely, we are evolving.

Working with businesses across all sectors of the industry, at The Digital Lookout we see the implementation of change at varying rates, from business to business. Some are pioneering change, some are responding only to new regulations and others, simply doing what the client asks for.

As an industry, we all know we need to evolve the way in which we build, in response to climate change including utilising the earth’s natural resources more considerately. We also know we need to provide better buildings with their occupiers’ safety and wellbeing in mind.

This won’t be news to anyone reading this. These are areas of development that have been on the industry’s radar and agenda for at least the last decade, but they are now becoming must haves because finally they can’t be put off as something we only do when the client asks for it.

Some projects stand out as impressive for their aesthetic, or because of the speed of their delivery. These factors remain the top of most clients’ objectives. Fast forward 10 years and the top of the list of every project’s objectives will look very different, whether the client likes them or not. They will be focused on these two industry developments that couldn’t be more important, for the future of our planet and in one way or

another, every human on it. Actually 10 years is being cautious. It’ll more likely be much sooner that we are left with no choice but to address these fundamental ‘human’ needs in construction.

1. Sustainable buildings

We will build with the building’s carbon output being a key focus, both in construction and operation. We’ll have less choice of materials due to being driven to use only those that are sustainable. We’ll design with energy efficiency and data driven controllable conditions in mind.

2. A single source of truth

Safety won’t be dependent on the designers and those working on the construction site only, it will be monitored by digital records, through all stages, and all disciplines, to ensure there are no excuses or opportunities to fail.

A ‘golden thread’, as a standard requirement on all construction projects (not just high risk buildings), for safety’s sake, along with so many other reasons, is only round the corner in fact. And more stringent sustainability focused regulations and wellbeing standards are being introduced year after year. So those businesses that are waiting to be told to do something, are setting themselves up to have to make some rapid changes if they leave it much longer.

It all comes down to cost

Every client appreciates a bit of added value. In construction that often comes in the form of value engineering or identifying risk, either way reducing construction cost. Understandably,

proposing something that increases construction cost is shied away from by the whole supply chain.

What needs to change is for the industry to promote to clients the value they’ll be achieving when they invest in the things that offer long term benefits. ike materials ith longer life spans or technology and processes that enhance safety and mitigate errors.

If you can save your client £10M over the next 10 years, through any means, they should hear about that. They may baulk at the initial outlay to create this cost efficiency over time but it should be the construction industry’s responsibility to share our knowledge and present the facts to those who hold the purse strings. And it’s not just about cost savings in building operation but future proofing buildings from impending regulation changes and the expectations of potential future tenants/buyers.

m race t e enefit

Far from simply being cost reducing in the long term technologies enable better building in planning, design and operation. The old adage ‘if it’s not broken…’, in the case of resisting the likes of adopting digital data storage, off-site fabrication and automated processes, is only going to push you to the bottom of the pack in the coming years.

If you’ve got this far into reading this page, you know I’m right about this. You just need to take that leap. If you do, you’ll reap rewards through your business efficiency performance and ultimately, you’ll secure your future.

www.thedigitallookout.co.uk

Is construction slowing down?

that is the question am asked this year as pen my fifth construction-focused article for ‘Thinking Business’.

By Ella Brocklebank Head of Communications and Business Development, Jenner Group

Despite its necessity and importance to provide society with the homes and infrastructure we rely upon every day, construction is always ﬁrst and hardest hit when economical pressure rises. And yet despite this downturn the industry feels busier than ever as construction businesses work harder and harder just to survive.

Having covered a breadth of issues over the years; from post-Covid recovery to mental wellbeing and resilience and the need to readdress the gender imbalance in the industry, this one really got me thinking.

Whilst I have my own opinion (of course, I always do!) and can offer the viewpoint from a main contractor perspective through my role at Jenner, to answer this accurately I felt the need to reach out to some of my trusted industry colleagues to see how this question, and indeed the answer to it, would vary depending upon which part of the construction process you are immersed in. Speaking to a mix of industry counterparts at all stages of the supply chain, from lead consultants through to trade subcontractors and material suppliers, the answer is a resounding YES, the industry has undeniably slowed. That comes as no surprise given the enormous pressures placed upon us in a post-pandemic, politically changing world.

This was clearly evidenced when I spoke with David Smith, Director of Strategic Partnerships from the South ast Consortium S C

a framework used to procure a multitude of public sector projects, who has witnessed a 30% slowdown in the last 12 months based upon the commercial run rate of over 500 live contracts. This data, backed by the opinions of other main contractors who have shared their experiences, strongly indicates that the public sector has been hit the hardest but essentially client confidence whether from public or private investment has been at an all-time low owing to exponential increases in build costs, soaring energy rates and the continuous barriers to bringing-forward land suitable for development. Add to that the struggles to secure funding and bonds, the increased costs of borrowing and rising interest rates and it is clear to see why we are where we are. Ultimately, construction relies on the ability and confidence of businesses and consumers to spend, and both have been severely lacking for far too long now. Clients have been nervous to build, and understandably so.

Despite its necessity and importance to provide society with the homes and infrastructure we rely upon every day construction is al ays first and hardest hit when economical pressure rises. And yet despite this downturn the industry feels busier than ever as construction businesses work harder

and harder just to survive, with the sector openly documented as suffering from more insolvencies than any other according to Construction News, making up to one in five business collapses last year. With figures unveiled by the uilding Cost Information Service (BCIS), construction accounted for 17.4% of all insolvencies in 2024 which represents a 7.6% increase from 2023 and a staggering 36.8% increase since 2019. Sadly, the facts and figures do not lie, and the statistics are eye-wateringly alarming. It leads me to readdress the question and investigate not IF construction is slowing down, but WHY are we an industry preverbally on its knees, and is this set to change?

My brief research, as I imagined it would, interestingly indicates that the degree to which construction activity has reduced does vary sector-by-sector. Residential has probably seen the biggest reverse particularly within Kent, likely owing to the prevailing nutrient neutrality issues that have plagued this sector and stalled so many viable sites and continues to do so. Volume housebuilding has dramatically reduced as high interest rates and difficulty borro ing has suppressed demand and this has had lasting impact upon contractors and their supply chains with many businesses staffed to deliver well beyond current demand. But, and thankfully so, there seems to be a cautious uprising as evidenced by an increase in brick deliveries hich is al ays a firm indicator of construction activity, rising for the fourth consecutive month this year (April 2024) according to the Department for Trade & Business. This can only be a positive sign as indication of more starts on site and essential resurgence, even if numbers remain substantially lower than the 2018-19 average.

For us at Jenner we have followed this trend, and it has been the care sector that has been surprisingly strong, perhaps owing to an ageing population in good health and wealth and the strength of demand this has created which we had not foreseen. Evidently one thing is for sure, the past few years have been predictably unpredictable, so a little bit of stability and future certainty would go a long way right now.

Where you place within the lifecycle of construction ill also in uence ho you vie the industry at present. Whilst contractors are still waiting patiently for bluer skies, many professional consultants have spoken ith are definitely seeing a elcome and newfound upturn with paused projects suddenly pushing forwards, suggesting that whilst the nervousness still remains, clients are making the bold decision to just get on with things. This will of course bear fruit for contractors and their supply chain in due course, albeit some six to twelve months down the line. Nonetheless to have a strong pipeline of opportunity on the horizon is most certainly reason for optimism and greater confidence for the industry in future. Many trades are adapting to changing demands with regeneration and refurbishment projects on the increase most notably retrofit pro ects dominating the market through implementation of rene able technologies to create energy efficient properties from existing stock. Perhaps a reminder to us all that to survive we need to be ready to adapt and change.

What find most encouraging is the clear indication from those whose opinions I highly value having truly lived and breathed one of the most challenging of times in construction history, that we may be about to turn the corner. Many developers have openly exclaimed that whilst the remainder of this year ill continue to atline should be incredibly buoyant, it could even “go crazy”. But to make this happen we need to see the immense pressures placed upon us, responsible for the monumental industry downturn, lifted so we can get back to building again and to do so ith a good degree of profitability and prosperity. Perhaps the recent change of Government might help to reduce the red tape and bureaucracy that has shackled us for too long, but for now we’ll have to watch this space!

www.jenner-group.co.uk

Many trades are adapting to changing demands with regeneration and refurbishment projects on the increase, most notably retroﬁt projects dominating the market through implementation of renewable technologies to create energy-efﬁcient properties from existing stock. Perhaps a reminder to us all that to survive we need to be ready to adapt and change. ❜❜

Route to success is well travelled as family firm continues to thrive

A “small but mighty” family-run business is still going strong into its third year of trading.

ak raffic anagement hich provides professional traffic management solutions in Kent, London and the South-east, has been successfully trading for more than two years, since launching in February 2022.

The family-run business places a strong emphasis on providing a high-quality and reliable service. Their Google reviews alone will give you a pen picture of how the company operates from the office to the operatives and bosses are confident that these revie s re ect their professionalism and integrity.

ak raffic anagement pride themselves on their reputation. Whether you require temporary traffic light systems a temporary road closure, road side safety barriers, event safety measures or even gateman services, ak raffic anagement ensure that every site is set up compliantly and efficiently. They also offer CAD drawing and permit application services. The company offers free site visits and quotations.

t aktrafficmanagment c uk for more information.

Elevate Your Project rem er traffic management solutions with Oak Traffic Management

With our comprehensive range of services, including temporary trafﬁc lights, CAD drawings, and permit applications, we ensure your project runs smoothly from start to ﬁnish. Our expertise spans various sectors, from civil engineering and broadband connections to utilities, scaffolding, and much more, making us the ideal partner for your next development.

In the world of construction and infrastructure, precision and

reliability are paramount. Our team of highly skilled and experienced operatives is fully insured and holds Lantra qualifications, guaranteeing that your traffic management needs are handled with the utmost professionalism and care. We understand the unique challenges faced by contracts managers, company directors, and decision-makers in the industry, and our solutions are designed to mitigate risks and enhance operational efficiency.

Discover how Oak Traffic Management can transform your project with our professional trafﬁc management services.

Contact us today to discuss your requirements and let us help you achieve your project goals with efﬁciency and expertise.

Tel: 01795 50 10 60 • aktrafficmanagement c uk a gat ng t e c mple t e f traffic management cruc al f r t e ucce f ur nfra tructure pr ect t Oak Traffic Management e pec al e n del er ng eamle and effic ent traffic management er ce ta l red t meet t e need f mall t medium-sized businesses in Kent, London and the Southeast.

Choosing Oak Traffic Management means opting for a partner who is as invested in your project’s success as you are. We pride ourselves on our ability to deliver customised solutions that address the specific needs of your project, no matter the scale or complexity. Our proactive communication and responsive service mean you’ll always be informed and confident that your project is in good hands. We are proud to say that our 5 Star Google Reviews reflect just that!

Standard practice? When can you alter a standard construction contract?

• Alex-Cosgrove, Partner Commercial Law, Brachers LLP

Whether your business is planning a small-scale construction project, such a an ffice refit r a grander designs, the contractors you choose for the job will no doubt ask you to sign a contract.

Typically, this will be one of several ‘standard form’ contracts that are used across the construction industry. However, just because a contract is ‘standard’ doesn’t mean you can t request any modifications before signing on the dotted line.

What are standard form contracts?

Several publishers produce suites of standard contracts (JCT and NEC are most common) which cover everything from minor renovations to major design and build projects. There are pros and cons to the various sets of standard contracts - your project manager, architect or construction lawyer can advise on the best suite for your scheme.

Why amend a standard contract?

Selecting the most appropriate form of contract for the particular scheme is the most important first step in contracting for construction works, however once that is done it is still very common to agree a set of amendments to those standard terms.

Most schemes (or their participants) have unique elements or requirements which are not adequately addressed in the generic wording of the standard form documents and, where that is the case, a schedule of amendments is always recommended.

What kind of amendments can be requested?

he specifics of those amendments will depend on the form of standard contract used, as JCT and NEC take different approaches on many key areas of risks. The required changes may be simple, such as imposing the employer’s mandatory policies on the contractor or significantly more material (e.g. having the contractor adopt works

conducted by third parties prior to commencement of the works). However, the intention is always the same, namely, to tailor the generic standard form document to the specific risk allocations agreed between the parties.

If you are in any doubt about the terms of a standard contract, or whether these could be altered to better suit your business needs, it’s a good idea to consult a construction lawyer.

www.brachers.co.uk

Pearson TQ - growing talent in Kent

Welcome to Pearson TQ. We create high-quality, contextualised workplace learning programmes that provide Kent employers with the learning their people need to unlock their potential and support our thriving county.

Your local centre for construction workplace learning

Our Construction Academy in Swanley has been supporting Kent businesses for over 20 years. With our occupationally competent trainers, a classroom capacity for 40+ learners and a

training area spanning 20,000 m², we are a name you can trust.

We’re proud to be an accredited CPCS test centre and an NPORS Accredited Training Provider (ATP), offering over 35 construction plant training courses and more than 40 NPORS qualifications.

Our Mission

We support businesses and their employees by transforming workforce capabilities. Working in partnership with clients, we ensure that our programmes are closely aligned with the needs and strategic objectives of each organisation.

Commitment to Quality and Excellence

ur dedication is re ected in our numerous certifications and accolades. Pearson as graded ‘Good’ by Ofsted in November 2022. Additionally, Pearson holds the Investors in People Gold Award and is listed in Stonewall’s top 100 Employers for 2024 and received a top score of 100% on the Disability Equality Index®.

Discover more at www.pearsontqconstruction.com

We look forward to meeting you on 3 October 2024 at the Kent Construction Expo!

MidKent College Courses to meet demand for skilled specialists in the Green Economy

MidKent College is stepping up to meet the growing demand for skilled specialists in the green economy, particularly thos uali to h lp th m t its decarbonisation targets. These jobs often command pay scales twice as high as those of other trades due to the shortage of workers, MidKent College has joined forces with two Kent councils to address the skills gap through a range of free ou s s o on a st om , st s basis

MidKent College is stepping up to meet the growing demand for skilled specialists in the green economy, particularly t e ual fied t elp t e K meet t decarbonisation targets. These jobs often command pay scales twice as high as those of other trades due to the shortage of workers, MidKent College has joined forces with two Kent councils to address the skills gap through a range of free c ur e ffered n a fir t c me fir t er ed a

Dave Owen, Green Solutions and Centre Lead, MidKent College Training Services said: “We are able to offer courses for free, thanks to our partnership with Sevenoaks and Tonbridge and Malling councils. This is a huge bonus for the local community. The funding means the college can cover the costs of these courses, making them accessible to those living or working within specific postcodes.” The courses aim to train additional qualified tradespeople and new entrants to the industry to support local decarbonisation efforts.

Dave Owen, Green Solutions and Centre Lead, MidKent College Training Services said: “We are able to offer courses for free, thanks to our partnership with Sevenoaks and Tonbridge and Malling councils. This is a huge bonus for the local community. The funding means the college can cover the costs of these courses, making them accessible to those living or orking ithin specific postcodes.” The courses aim to train additional qualified tradespeople and ne entrants to the industry to support local decarbonisation efforts.

Dave Owen said: “It’s a new industry where we will have skilled people going into homes and specifying exactly what is needed from a technical outlook.”

The majority of participants are expected to already be in the construction industry, looking to upskill. These courses are designed to elevate their existing qualifications enabling them to meet the technical demands of decarbonisation and net-zero targets. Dave Owen said: “It’s a new industry where we will have skilled people going into homes and specifying exactly what is needed from a technical outlook.”

The courses will focus on providing high-end qualifications and skills to develop professionals capable of offering specific technical advice to homeowners.

Homeowners often face confusion about the best practices for energy efficiency and decarbonisation. MidKent College aims to demystify these complexities, offering clear and practical guidance. For example, even newly built houses, seemingly identical, can have varying energy needs based on factors like sun exposure. The college’s courses will prepare professionals to make these nuanced assessments and recommendations.

ne ma or challenge is retrofitting older homes particularly those from the Victorian or Edwardian eras that may lack cavity walls. These homes often present unique challenges for insulation and energy efficiency upgrades.

Dave Owen said: “Everything hits us in the pocket. I feel that homeowners are really confused. They’re not quite sure what to do, what to get, what to buy, what to have and you need to give them solutions. We will have these specifiers who are going to tell

people what they need. These courses will ensure there are qualified technicians to offer effective solutions regardless of a property’s age or design.” or those with evel or evel trade qualifications the college’s courses provide a pathway to further upskilling. “If you’re upskilling, you’re also able to offer more in your portfolio of work, which will enhance your income . This is not only beneficial for income but also broadens knowledge and expertise.

people what they need. These courses will ensure there are qualified technicians to offer effective solutions regardless of a property’s age or design.” or those ith evel or evel trade qualifications the college’s courses provide a pathway to further upskilling. “If you’re upskilling, you’re also able to offer more in your portfolio of work, which will enhance your income . his is not only beneficial for income but also broadens knowledge and expertise.

MidKent College’s courses range from basic trades training to advanced courses, including Level 5. Whether those who take part are installers engineers specifiers or designers the courses cater to a wide range of roles within the construction industry. The low-temperature hot water course, for instance, has attracted architects and structural engineers, enabling them to achieve icrogeneration ertification cheme accreditation.

ne of the standout courses is the retrofit assessor course, which offers detailed assessments of homes to inform homeowners about costs, necessary appliances, and potential upgrades like insulation and triple glazing. This thorough assessment enables homeowners to make informed decisions about their energy efficiency upgrades within budget constraints.

With a new government there is hope for more initiatives and funding to support green energy and construction. MidKent College is already poised to be a leader in this space, offering a comprehensive suite of retrofit courses in partnership with the Retrofit cademy. These range from introductory evel courses to advanced evel qualifications covering every aspect of retrofit assessment advice, and coordination.

With a new government there is hope for more initiatives and funding to support green energy and construction. MidKent College is already poised to be a leader in this space, offering a comprehensive suite of retrofit courses in partnership ith the etrofit cademy. hese range from introductory evel courses to advanced evel qualifications covering every aspect of retrofit assessment advice, and coordination.

The college has invested in state-of-the-art facilities to support these courses. There is a new building dedicated to practical skills teaching and a decarbonisation hub for theoretical courses. Through its own et ero pro ect id ent college s campuses feature sustainable technologies, such as boreholes for heating and solar PVT panels situated on top of car ports.

The college has invested in state-of-the-art facilities to support these courses. There is a new building dedicated to practical skills teaching and a decarbonisation hub for theoretical courses. Through its own Net Zero project, MidKent college’s campuses feature sustainable technologies, such as boreholes for heating and solar PVT panels situated on top of car ports.

See the full range of MKC Training green construction courses starting in September https://www.mkctraining.com/courses

s the demand for et ero training grows MidKent College is positioned to be at the forefront, ready to meet the needs of the Southeast and beyond with its innovative and community-focused approach to green economy education.

As the demand for Net Zero training grows, MidKent College is positioned to be at the forefront, ready to meet the needs of the Southeast and beyond with its innovative and community-focused approach to green economy education.

Sustainable solutions: THE GVE WAY

INTEGRATING SUSTAINABILITY INITIATIVES

into daily business practice

is a key priority for many organisations o e tin in tod s const uction en i on ent

INTEGRATING SUSTAINABILITY INITIATIVES into daily business practice is a key priority for many organisations operating in today’s construction environment.

Those who provide a specialist service within the industry, such as Kent-based construction consultancy, GVE Commercial Solutions, are an integral part of the supply chain delivery of major UK infrastructure and construction projects. Unlike client-facing construction consultancies, GVE work directly with main contractors and specialist contractors to support commercial and operational teams with quantity surveying, programming and contractual expertise. As such, GVE has launched a sustainability drive to ensure social value including environmental, community and health & wellbeing commitments are embedded throughout the company.

ose o o ide s eci ist se ice it in t e indust suc s ent sed const uction consu t nc GVE Commercial Solutions, e n inte t o t e su c in de i e o o in st uctu e nd const uction o ects n i e c ient cin const uction consu t ncies work directly with main contractors and specialist contractors to support commercial and operational te s it u ntit su e in o in nd cont ctu e e tise s suc s unc ed sust in i it d i e to ensu e soci ue inc udin en i on ent co unit nd e t e ein co it ents e e edded t ou out t e co n

Sustainability launch

In 2023, GVE launched its sustainability drive – an initiative with the aim of being led by its staff. Three key priority areas emerged from company research and team feedback: Environmental, Community and Wellbeing.

n unc ed its sust in i it d i e n initi ti e it t e i o ein ed its st Three key priority areas emerged from company research and team feedback: Environmental, Corporate Social Responsibility (CSR) and Wellbeing

Nine members of GVE’s team were asked to become Sustainability Champions, based on their particular interest or knowledge in one of the three key areas. Each team was assigned with a dedicated leader - a member of the team who showed a passion, enthusiasm and the desire to implement change – to chair regular meetings with the two other members of the team, setting objectives and discussing how to turn ideas into actions.

ine e e s o s te e e s ed to eco e ust in i it ions sed on t ei ticu inte est o no ed e in one o t e t ee e e s c te s ssi ned it dedic ted e de e e o t e te o s o ed ssion ent usi s nd t e desi e to i e ent c n e to c i e u eetin s it t e t o ot e e e s o t e te settin o ecti es nd discussin o to tu n ide s into ctions

Work

together for a sustainable future

Work together for a sustainable future

GVE recognises the importance of making a contribution to the construction industry. Every part of the supply chain has an obligation to work together on sustainability initiatives for the beneﬁt of our environment, our communities and our people.

eco nises t e i o t nce o in cont i ution to t e const uction indust e t o t e su c in s n o i tion to o to et e on sust in i it initi ti es o t e enefit o ou en i on ent ou co unities nd ou eo e

GVE is looking to work with other businesses in the Kent construction industry to collaborate on a community project/initiative in our region. If you are interested in getting involved or ﬁnding out more, please contact GVE’s Marketing & Sustainability Lead, Ali Parham: aparham@gvecs.co.uk

is oo in to o it ot e usinesses in t e ent const uction indust to co o te on co unit o ect initi ti e in ou e ion ou e inte ested in ettin in o ed o findin out o e e se cont ct s etin ust in i it e d i aparham@gvecs.co.uk

GVE’s Sustainability Champions, along it su o t o t e ide st te e i e ented t e o o in initi ti es

Su ta na l t amp n along with support from the wider staff team, have implemented the following initiatives:

Environmental

• Installed an EV charger at GVE’s ofﬁce

• Installed LED lighting throughout the ofﬁce

• Replaced ofﬁce IT connections with energysaving switches, preventing monitors sitting on standby and making signiﬁcant energy savings

• Introduced/increased waste separation and recycle facilities

• Adjusted ofﬁce heating controls to avoid excessive use of air conditioning and installed secondary glazing to cut energy use

Environmental nst ed n c e t s o fice nst ed i tin t ou out t e o fice e ced o fice connections it ene s in s itc es e entin onito s sittin on st nd nd in si nific nt ene s in s nt oduced inc e sed ste se tion nd recycle facilities d usted o fice e tin cont o s to oid e cessi e use o i conditionin nd inst ed secondary glazing to cut energy use

Wellbeing

Wellbeing oined t e indust s Lighthouse charity which o ided t inin o t

• Joined the industry’s Lighthouse charity which provided training for two members of the Wellbeing team to qualify as Mental Health First Aiders (MHFA)

e Wellbeing te to u i s

• Introduced weekly supply of fresh fruit, free of charge, for all staff in the ofﬁce

ide s nt oduced ee su

• Provided greenery in ofﬁce spaces to create an improved working environment

• Organised and assisted with social events for staff

es uit ee o c e o st in t e o fice o ided eene in o fice s ces to c e te n i o ed o in en i on ent nised nd ssisted it soci e ents o st

CSR

Community

• Held a staff volunteering day with Maidstone Green Spaces community initiative through the local charity, Involve to clean and clear a public footpath area in the town centre

• GVE fundraisers hiked and climbed across the mountains of the Lake District to raise over £1000 for local charity, Heart of Kent Hospice

• Collected staff donations at Christmas to provide funds to Maidstone Churches Winter Shelter who support local homeless people and others in need of the service

• Supported several regional football and rugby clubs including kit sponsorship of Bearsted FC Under 12s youth team

e d st o untee in d it Maidstone Green Spaces co unit initi ti e t ou t e oc c it n o e to c e n nd c e u ic footpath area in the town centre und ise s i ed nd c i ed c oss t e ount ins o t e e ist ict to ise o e o oc c it Heart of Kent Hospice o ected st don tions t ist s to o ide funds to Maidstone Churches Winter Shelter who support local homeless people and others in need o t e se ice u o ted se e e ion oot nd u c u s inc udin it s onso s i o e sted nde s out te

E: info@keaveneygroup.com

W: www.keaveneygroup.com

Q&A with Andrew Keaveney

Q How long have you worked in the construction industry?

A If cleaning diggers in the school holidays doesn’t count, then since starting work for Balfour Beatty in 1993 on the A13 as a trainee engineer.

Q What’s been your biggest project to date?

A Having worked on numerous high profile infrastructure schemes over the years and undertaking work on all of the south east major road networks. One project that sticks in the mind is the A21 culvert replacement contract where the A21 was closed for 8 days allowing a culvert to be replaced across the A21 along with some structural repairs to A21 bridges within the closure. All works were completed safely within

budget and delivered early including dealing with two named storms in one weekend.

Q What made you decide to join forces with Remediology?

A The construction industry is a very competitive market and we saw the soil stabilisation business as a perfect fit enabling us to offer clients a sustainable alternative to more traditional construction methods with the scarcity of land fill and recycled material options. It dovetails very nicely into our contracting business allowing us to offer best value.

Q What are your expectations for the future?

A With the obvious recent downturns it’s positive to see the new government keen

Here at Keaveney Group we are a family-owned company based in Ashford, Kent, with dedicated Contracting and Plant Hire divisions.

The company provides professional and cost-effective services in close partnership with clients, delivering work to the highest possible standard.

Keaveney Group has grown rapidly since its formation in 2007 and is recognised as a key supplier of Contracting and Plant Hire services to the Construction Industry and Allied Services throughout London and the South of England.

The company offers a wide range of services, from small, local development contracts to high-profile and prestigious projects across various construction sectors.

It prides itself on combining traditional family values with state-of-the-art technology to meet the needs of its clients.

to progress with much needed housing and development. Our sustainable offering should position us well and take full advantage.

Q How do you see the construction industry embracing innovation and sustainability?

A It’s great to see the industry embracing new technology and reaping the rewards that such innovation can bring, but we need more because as an industry we rely on high carbon practices and processes. Since we joined forces the uptake of the services offered has been very positive and our innovative and sustainable processes are a testament to that. We are a family business and we need to ensure that we are creating a sustainable environment for the generations to come.

E: ricky.hemmings@remediology.com

W: www.remediology.com

Q&A with Ricky Hemmings

Q How long have you worked in the construction industry?

A I’ve been involved with construction since taking on a sales role in the early nineties, and built some enduring friendships over 30 years.

Q What’s been your biggest project to date?

A Without doubt, Battersea Power Station Phase 1 regeneration, which required me to manage earthworks, recycling, haulage logistics, and waste and environmental issues on a massive scale. Since forming Remediology, I’ve overseen over 60 projects, with a standout residential scheme in Maidstone involving a 1km spine road, 6000m2 piling mats, and extensive soil modification.

Q What made you decide to join forces with the Keaveney Group to form Remediology as a standalone soil stabilisation business?

A A chance discussion with Group MD Andrew Keaveney made realise that we were very much aligned in our thinking on value engineering construction projects. I quickly realised that there was a good fit with this well established family run business, whose ambitions for soil stabilisation matched my own. Two years on, with a total turnover of in excess of £4m. The relationship is stronger than ever.

Q What are your expectations for the future?

The stabilised road to net zero

Remediology (SE) Limited is a soil stabilisation contractor, working in the construction sector on housing and infrastructure projects, carrying out in situ mixing of lime and/or cement binders to modify or strengthen soil to a required performance standard.

Suitable for development platforms, piling mats, and capping and sub base replacement, where surplus soil is turned into a useable resource, saving on off site disposal and importing construction aggregates.

Q How do you see the construction industry embracing innovation and sustainability?

A The construction industry historically has been slow to change, but finally new technologies and ways of working are being developed based on desire over necessity. As an industry, we have to want to change and I now see more and more customers engaging with me through a genuine desire to work smarter and more efficiently.

A The recent change in government is heading in a direction which supports construction and green issues, so operating a business which has strong green credentials in the construction sector should bode well for the next few years. It’s without doubt onward and upward.

Introducing Lumina Flex A New Era in Energy Procurement for Kent Businesses

n t da lat le energ market ecur ng t e e t p le energ deal can e a c mple and c alleng ng ta k for businesses of all sizes. Recognising this need, Lumina Energy has launched an innovative solution designed t ffer u ne e greater c ntr l and c t effic enc n t e r energ pr curement trateg e Lum na le

Why Launch Lumina Flex?

The primary motivation behind the launch of Lumina Flex is to provide businesses with a more adaptable and strategic approach to purchasing energy. raditional fi ed price contracts often leave businesses vulnerable to market spikes and uctuations leading to unexpected costs and budgetary pressures. Lumina Flex addresses these issues by offering a e ible purchasing solution that allo s your business to take advantage of favourable market conditions over an extended period.

What Lumina Flex Offers

1. Extended Buying Windows

With Lumina Flex, businesses can begin purchasing energy up to 24 months in advance. This extended window allows for greater market opportunity and the ability to avoid peak prices.

2. Group Basket Purchasing

By pooling energy volumes from multiple customers into a ‘basket’, Lumina Flex maximises value and secures better terms from suppliers. This approach also enables more trades on combined volumes enhancing cost efficiency.

3. Risk Management

Flexible energy procurement inherently involves managing various risks including price uctuations regulatory changes, and supply disruptions. Lumina Flex continuously assesses these risks,

ensuring that energy is purchased at the optimal times to achieve the best possible price.

4. Budget Certainty

One of the standout features of Lumina Flex is its focus on budget certainty. We purchase 100% of the forecast volume before each pricing period and by fi ing non commodity costs businesses can en oy greater financial predictability and stability.

5. Renewable Energy Options

For businesses looking to incorporate green energy solutions, Lumina Flex offers options for purchasing renewable electricity and gas. his is particularly beneficial for companies aiming to enhance their sustainability credentials.

6. Expert Market Monitoring

Lumina Energy’s team of experts closely monitor the energy markets using leading systems, allowing us to work towards making energy purchases at the most advantageous time. This expert guidance is crucial in navigating the complexities of the energy market.

Why Consider Lumina Flex?

Businesses in Kent and beyond should consider Lumina Flex for several reasons. Firstly, it offers a tailored solution that aligns ith specific energy usage patterns and financial goals. Secondly the e ible purchasing strategy has been sho n to outperform fi ed price contracts significantly.

For instance, analysis over the past three years indicates that e ible contracts have delivered on average a cost saving compared to fi ed price contracts, and have substantially mitigated market highs, especially during the 2022 energy crisis. Furthermore, the ability to include renewable energy options ithin the e ible contract aligns ith the growing corporate emphasis on sustainability and environmental responsibility. This not only aids in meeting regulatory requirements but also enhances corporate reputation among increasingly ecoconscious consumers and stakeholders.

Get Started with Lumina Flex

f your business is ready to e plore the benefits of e ible energy procurement umina le provides a robust and adaptable solution. By leveraging extended purchasing windows, group basket buying, and expert market analysis, Lumina Flex empowers businesses to manage their energy costs more effectively and sustainably.

Growing talent in Kent

Rochester Scaffolding Co Ltd

The No. 1 Leading Scaffolding specialist throughout Medway, London, Kent and the Southeast.

Over 30 years’ experience in the scaffolding industry providing a seven day a week 24 hours a day call out facility.

•Tailor made scaffolding for industrial, commercial and domestic clients and labour only suppliers

• Tailor made scaffolding for industrial, commercial and domestic clients and labour only suppliers

•Tailor made scaffolding for industrial, commercial and domestic clients and labour only suppliers

•Reliable and competitive service

• Reliable and competitive service

•Reliable and competitive service

•Strict health and safety policy

• Strict health and safety policy

•Strict health and safety policy

•Environmental policy

• Environmental policy

•Environmental policy

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• Equal opportunities

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• Training and quality policies

• Fully TG20- compliant

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www.rochesterscaffoldingservice.co.uk www.rochesterrecruitment.com

Cover Feature | Construction

Do you have a “construction contract” and why do you need to know?

By Caroline Watkins, Partner and Olivia Nichol, Paralegal in the Construction team at Thomson Snell & Passmore

In the construction industry it is important to identify whether you are entering into a “construction contract” under the meaning in the Housing Grants, Construction, and Regeneration Act 1996 (the “Construction Act”).

Why does this matter?

Determining whether you have a construction contract or not is important because it affects your rights of payment and your options if a dispute arises.

If you have a construction contract you may rely upon the payment provisions in the scheme for construction contracts which applies under the Construction Act. The scheme imposes construction friendly e ible payment provisions which will trump any existing payment provisions which do not comply with the scheme. If you are unaware that your contract constitutes a construction contract, you may end up owing or forfeiting interest as a result of following the non-compliant contractual provisions.

You can also use adjudication to resolve disputes if your contract qualifies as a construction contract. This means that even if you did not include an express provision to adjudicate, you will have the right to settle a dispute by way of ad udication nonetheless. he benefits to adjudication include cost (it is much cheaper than issuing proceedings), speed (matters can be resolved within 28 days) and an adjudicator’s decision is enforceable, unlike a mediator.

Do I have a construction contract?

A “construction contract” means (broadly) an agreement with a person for the carrying out of construction operations, arranging for the carrying out of construction operations or providing labour for construction operations, according to s104(1) of the Construction Act. “Construction operations” are subject to a wide interpretation.

The recent case of Abbey Healthcare (Mill Hill) Ltd v Augusta 2008 LLP (formerly Simply Construct) involved consideration of whether a third party agreement (in this case a collateral warranty) could be a construction contract.

The UK Supreme Court held that it will only be a construction contract if the contractor undertakes a contractual obligation to the third party with the object or purpose of carrying out construction operations. The obligation must be separate and distinct from the contractor’s obligation to carry out construction operations under the original contract. Where the contractor is not carrying out works directly for the third party, it will not be an agreement “for” the carrying out of construction operations.

According to this judgment, any contract which does not involve direct instruction or payment for the carrying out of construction operations is not deemed a construction contract and will not benefit from the scheme for payment or the adjudication regime. This may affect how collateral warranties in particular are valued in the market generally - we may see other forms of security becoming more popular for interested third parties as a result.

If you have any questions about construction contracts, please get in touch info@ts-p.co.uk

Caroline WatkinsOlivia Nichol

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Port of Dover unveils buoyant 2023 results

T e rt f er t e K

busiest international ferry port, has published its Annual Report & Accounts 2023 signifying a strong return towards pre-pandemic numbers across the business.

The report demonstrates an increase in passenger numbers of 35 per cent to 8.9 million and a rise of 26 per cent to 1.6 million tourist vehicles from s figures under post re it border controls.

Since the midst of the pandemic in 2021, this represents an increase in tourist vehicles for the two-year period to 2023 from 0.3 million up to 1.6 million and passenger numbers up from 3.1 million to 8.8 million respectively.

Freight volumes grew by 8 per cent in 2023 to 2.2 million vehicles, defying wider UK and EU economic conditions. This number of lorries, lined up back-to-back, would have circled the globe.

The ongoing role of the port as a vital gateway to Europe for people and goods and the need to make major adaptations to critical national infrastructure for a post-Brexit digital and decarbonised future, demonstrate how the port needs to generate significant funds in the near term to support these investments.

Jason Holt, Chair of the Port of Dover, said, “At the start of 2023, we set the Port of Dover’s vision to be the UK’s most seamless, sustainable, and technology-enabled port. We are at the continental European frontline, so we have had to incorporate new ways of working to combine the more complex border processes and traffic o s follo ing the s departure from the European Union.

he financial results and business volumes give the port the ability and confidence to make the necessary major capital investments over the next few years, to deliver more capacity and quicker throughput across the whole of the port to support the gro th and efficiency of each of the business streams in the short to medium term.

“In particular, the importance of keeping ferry traffic moving smoothly through the over route locally and nationally, has been demonstrated through the award of £45 million from the Levelling Up Fund (LUF). This grant funding is essential in allowing the Kent road network and local communities to remain free of congestion. It supports a much larger and necessary investment in the ma or reconfiguration of the ferry terminal through our Outbound Controls Project that will dramatically increase capacity and efficiency for our ferry customers.

nat an a c e ef nanc al Officer said: “As part of these infrastructure initiatives, the Port of Dover has already seamlessly elcomed the arrival of P s first hybrid ferry Pioneer, with their second, Liberté, joining their eet in Summer . he integration of the new design of vessels was a successful collaboration that ensured our berths are optimised for the new vessels. The Port also looks forward to welcoming DFDS’s six new battery-powered ships due for deployment from 2030.

“We enjoyed our most successful season with Carnival and have announced a new three-year schedule with Viking. This all culminated in Dover being named as the UK’s best departure port at the Cruise Critic Awards.

“The cargo business also experienced its busiest winter season in the perishable sector, with 171 vessel calls (up from 156 in 2022) and enough bananas alone (148 million) to provide two each for every person living in the UK.”

Goods imports up and exports down

The latest trade data published by ONS in June revealed that goods imports were up and exports were down in April.

William Bain, Head of Trade Policy at the British Chambers of Commerce, said: “Services continue to perform particularly well among UK exports, with solid increases in the past three months. Goods exports performed less well in April, as in recent months.

“The BCC’s election manifesto and our recent Global Britain report set out clear options for policymakers to improve UK trade performance.”

The UK Trade Picture in Detail Goods

oods import volumes e cluding in ation rose by 7.8% in April, with similar increases for both the EU and the rest of the world. Imports from the EU rose by 7.7% (£1.6 billion). This was led by rises in machinery and transport equipment, and food. Non-EU imports volumes rose by 7.9% (£1.3 billion) driven by higher miscellaneous manufactured goods and fuels. Goods export volumes fell by 2.8%. For the EU, they fell by 1.4% (£0.2 billion), after adjustment for in ation the main decline being in crude oil sales to Germany. Non-EU goods exports volumes fell by 4% (£0.5 billion), driven by chemicals exports. This was offset to some degree by higher fuel, machinery and transport equipment exports.

Services

UK services trade showed another month of consistent growth in both import and exports. In the month of April, services exports increased by an estimated 0.6% (£0.2 billion) on values measure. At the same time, imports increased by 0.9% (£0.2 billion) on the values measure.

More detail on the latest ONS trade data can be found at www.ons.gov.uk

CDS Rose Limited was founded by Wiliam and Shirley Carter in 1988 in Erith Kent. The primary services of the business were acid descaling of large commercial boilers and condensers along with the pre-commission cleaning of closed water systems.

The business thrived and continued to evolve to a point where their sons Daniel and Clive were able to join the company and CDS Rose continued to grow as it took on larger contracts and offered more services. Fast forward to the present day, CDS Rose Limited is now under the guidance of Daniel and Clive and has become the successful business it is today with a strong team and emphasis on customer satisfaction.

Working in a wide range of sectors including education, healthcare, leisure and commercial settings, we aim to provide the correct and appropriate services to our customers building a rapport that is strong and full of trust! We want each of our customers to feel like they are our only customer and that we care about their needs.

the Expert

Why is water treatment so important and how do you do it?

By Clive Carter, Managing Director

Disinfection

Disinfections are carried out for a multitude of different reasons such as installation of ne pipe orks or finding harmful bacteria within water systems. There are different ays of carrying out a disinfection one ay could be dosing chemical at low levels within systems that have recurring bacteriological fouling within critical systems that we are unable to shut down or alter.

Another way would be to shock dose the system by adding high levels of disinfectant into a system that is put into our control for a specified period of time. t is important during this process that the entire system remains in control of the water hygiene company so that the disinfectant levels can be continually monitored and maintained for a specific amount of time.

We also have in hot water systems the ability to carry out a thermal pasteurisation. This is similar to a disinfection in we are looking to achieve the same goal of reducing or removing bacteria within a system but, in this case we use high temperatures to kill the bacteria within the system. These procedures are important to keep the health and wellbeing of the people using these water systems safe from infections.

Legionella services

Legionella services cover a wide spectrum of services from temperature monitoring, water sampling, disinfections and inspecting the compliance of the main plant i.e. cold tanks and hot water vessels.

These services are essential services within buildings that are occupied by a multitude of different people from healthcare settings, schools to leisure centres and hotels as legionella can affect the health of anybody in the population but is most harmful to those in their senior years or with respiratory issues.

Closed systems

The monitoring of closed systems is carried out because these systems are by nature sealed and it is not always easy to see what is going on within them. These systems generally need to be monitored for corrosion and the growth of bacteria.

It is important that closed systems are free from corrosion and bacteria to ensure that they o correctly and that the main mechanical elements in the system work properly. This could be anything from boilers, chillers to automatic diversion valves. We monitor these by using site engineer testing kits or for a more in depth view we use UKAS accredited laboratory testing.

Water sampling

Depending on what it is that we are looking for within a water system dictates on what type of water sampling is carried out. This could be dip slides for bacterial and fungal growth, UKAS accredited laboratory testing for legionella, coliforms and other harmful bacterias that can be found within systems, or for the chemical makeup within water whether this is chlorine level within a new main or inhibitor levels within a closed system. It is important that we carry these out to gain an in depth and accurate picture of what is happening within a water system.

How have technology and techniques developed over the past 30+ years?

The technology within the industry has and continues to develop at a steady rate, from remote monitoring to automated dosing systems. It can at times be quite fast paced with the updates to water systems becoming more ecofriendly and the uses within the renewables industry. At CDS Rose Limited we try to remain open minded, updated, educated and trained to the highest standards to carry out the best possible service.

BCC: Business confidence continues to rise in Q2

h CC’s ua t ly E onomi Su y th ’s la st an longest-running independent business survey – shows measures o busin ss on n an busin ss on itions sli htly improved in Q2 2024, albeit from a very low base.

’ a y to work in partnership with Labour Government

- BCC

e re read to work in partnership with Labour Government - BCC

Compared with 36 per cent in Q1, in Q2, p nt o ms sai th y ha s n an increase in domestic sales over the previous three months, while 43 per cent reported no change, and 20 per cent a decrease.

Compared with 36 per cent in Q1, in Q2, per cent f firm a d t e ad een an increase in domestic sales over the previous three months, while 43 per cent reported no change, and 20 per cent a decrease.

fter a static picture in business confidence has increased slightly in – per cent of firms say they are expecting an increase in turnover over the next year compared with 56 per cent in Q1, 29 per cent expect no change and only 13 per cent expect a decrease.

fter a static picture in business confidence has increased slightly in per cent of firms say they are expecting an increase in turnover over the next year compared with 56 per cent in Q1, 29 per cent expect no change and only 13 per cent expect a decrease.

With in ation easing to target the data also reveals that fe er firms per cent compared to 46 per cent in Q1) expect to hike their own prices in the coming months.

With inflation easing to target – the data also reveals that fewer firms per cent compared to 46 per cent in Q1) expect to hike their own prices in the coming months.

The survey, which was conducted between th ay and th une of nearly firms across the UK (91 per cent of whom are SMEs with fewer than 250 employees) – also reveals that despite improved trading conditions most firms are still not increasing investment.

Improvement in overall business conditions

The percentage of respondents reporting increased domestic sales rose to 38 per cent, compared with 36 per cent in Q1 and 43 per cent of firms said sales had remained constant and 20 per cent reported a decrease.

There were some sectoral differences –37 per cent of manufacturers and 40 per cent of business-to-business service companies such as legal and finance reporting a boost in sales. By contrast, only 33 per cent business to consumer firms such as hospitality and retail saw an increase.

Labour costs continue to be cited as the main cost pressure across all businesses with 67 per cent saying they are under pressure to raise prices because of this (68 per cent in Q1). Some sectors are feeling this pressure more than others with per cent of hospitality firms and 76 per cent of construction or engineering firms citing it as a key driver.

Labour costs continue to be cited as the main cost pressure across all businesses with 67 per cent saying they are under pressure to raise prices because of this (68 per cent in Q1). Some sectors are feeling this pressure more than others ith per cent of hospitality firms and 76 per cent of construction or engineering firms citing it as a key driver.

M t firm t ll n t ncrea ng n e tment

ost ms still not in asin in stm nt

espite the boost in business confidence and conditions, investment levels continue to struggle. ost firms say they haven t increased the amount of new plant, machinery and equipment they’ve bought or rented. Only 25 per cent reported an increase in investment, compared with 24 per cent in Q1 and 61 per cent said levels had remained the same and 14 per cent reported a decrease.

The British Chambers of Commerce have congratulated Labour on its “decisive general election victory” and pledged to work in partnership with the new Government to boost the economy.

Director General of the BCC, Shevaun Haviland said:

There are large sectoral disparities in investment levels: 42 per cent of transport and logistics firms say they have increased investment levels hile the figure for retail companies was just 19 per cent.

There are large sectoral disparities in investment levels: 42 per cent of transport and logistics firms say they have increased investment levels while the figure for retail companies was just 19 per cent.

“Congratulations to the Labour Party on their victory after a long and hard-fought campaign.

“The public have delivered them a clear and decisive parliamentary majority – hopefully they will use this mandate to provide the stability and certainty businesses crave.

David Bharier, Head of Research at the British Chambers of Commerce said: “More SMEs are regaining confidence and reporting increased sales and cash o . he data also sho that concern about in ation among businesses has dropped to levels last seen in as fe er firms expect to raise prices. A Bank rate cut later this year will help bring down borrowing costs.

David Bharier, Head of Research at the British Chambers of Commerce said: “More SMEs are regaining confidence and reporting increased sales and cash flow. The data also show that concern about inflation among businesses has dropped to levels last seen in as fewer firms expect to raise prices. A Bank rate cut later this year will help bring down borrowing costs.

“The public have delivered them a clear and decisive parliamentary majority – hopefully they will use this mandate to provide the stability and certainty businesses crave.

“How we revitalise our economy has been hotly debated, and it is encouraging to see they have many policies which clearly align with our recommendations.

“However, investment levels remain a long-term concern and significant sectoral divergences remain, as sectors such as hospitality and retail continue to report far tougher trading conditions.

“But after a gruelling election the really hard work starts now. We need to see action from day one on pulling together a coherent industrial strategy for the longterm, which places a strong emphasis on harnessing green innovation.

“The new Government should capitalise on the confidence momentum and focus on addressing skills shortages, trade barriers, and unlocking the potential of AI and green innovation.”

“Closing the skills gap, growing exports, boosting productivity and harnessing the power of AI won’t happen overnight.

Shevaun Haviland, Director General of the British Chambers of Commerce, said: “Our message to the new Government is clear. We need a long-term economic plan that has the green transition at its heart ith a orkforce fit for the future, living in thriving local places and powered by businesses that are globally facing and digitally enabled.

Shevaun Haviland, Director General of the British Chambers of Commerce, said: “Our message to the new Government is clear. We need a long-term economic plan that has the green transition at its heart with a workforce fit for the future, living in thriving local places and powered by businesses that are globally facing and digitally enabled.

“And businesses will also want to see early movement on pledges around business rates reform and improving our trade relationship with the EU.

“None of this will be easy, and our new Government should not be expected to do it alone. But our entire Chamber Network and the 51,000 businesses it represents will be ready to put their shoulders to the wheel and help.

“Business stands ready to work in partnership with Government to capitalise on the positive signs our data is showing.”

For more detail, visit www.britishchambers.org.uk

If our firms succeed then our communities prosper, the economy grows, and the wealth needed to support our public services is created.”

f our firms succeed then our communities prosper, the economy grows, and the wealth needed to support our public services is created.”

Every month we bring you a mix of information sessions, networking events, workshops and training sessions with some of the top lo al business professionals from an array of di erent industries. a h event is designed to o er invaluable up-to-date information tailored to our attendee’s wants and needs, as well as networking opportunities to help you grow your business.

With a mi of events held online and fa e to fa e a ross ent, you re sure to nd the right one for you.

Kent Construction Focus Group

Tuesday 6th August 2024 | Tuesday 3rd September 2024

| 7:30am - 9:30am F Members: £22.50 + VAT | Non-Members: £32.50 + VAT

The Village Hotel, Maidstone | 7:30am - 9:30am F Members: £22.50 + VAT | Non-Members: £32.50 + VAT

Hosted by members of the KCFG committee, Cheryl Causebrook and Ella Brocklebank, we bring you KCFG

The KCFG group consists of companies in the Kent area involved in construction, such as architects, surveyors, contractors, construction suppliers, and land agents etc.

KCFG provides a one-stop-shop for access to local knowledge, expertise, and contacts within the land development and construction sector.

During the morning, you will enjoy a full English breakfast, followed by a presentation from our guest speakers.

Kent And Medway Manufacturing Focus Group

Wednesday 28th August 2024 | Knauf UK, Sittingbourne Free to Attend | 9:15am - 1:00pm

| 12:00pm - 2:00pm

Wednesday 25th September 2024 | Royal Engineers Museum, Gillingham Free to Attend | 12:00pm - 2:00pm

Kent & Medway Manufacturing Focus Group (KMFG) is a networking and business group for Manufacturing & ngineering organisations across ent and edway offering uni ue access to peers and colleagues, sector specific information, advice and support.

The group meets every last Wednesday of the month. KMFG is open to all organisations operating or directly supporting the Manufacturing and Engineering sector in Kent & Medway, whether they are Chamber Members or not.

Business Bites

Online via Zoom | 1:00pm - 1:30pm | Free to Attend

Perfect Sales Lifecycle Workshop, Tuesday 20th August 2024

This sessions guest speaker will be Jason Rainbird from Flowbird who will be discussing your sales process and how you can effectively maximise this for the best outcomes.

Tax Update for Individuals and Business Owners, Thursday 12th September 2024

The topics in this session will include making tax digital for ITSA, VAT update, corporation tax reliefs, changes to the high income child benefit charge and 60-day property capital gains tax returns.

Could You Cope With A Cyber Attack?, Thursday 26th September 2024

At this event, we will dive into the world of cyber attacks, exploring their impact and providing practical tips to enhance your cyber security.

Business Talks

???Business Talks

Wine Tasting and Tour at Balfour, Thursday 22nd August 2024

(Sponsored by Furley Page)

Wine Tasting and Tour at Balfour, Thursday 22nd August 2024

Kent Construction Focus Group (KCFG)

Tuesday 6th August 2024 | 7:30am - 9:30am

Kent Construction Focus Group (KCFG)

The Village Hotel, Maidstone, ME14 3AQ

Tuesday 6th August 2024 | 7:30am - 9:30am

The Village Hotel, Maidstone, ME14 3AQ

Chamber Connections: Frasers of Egerton

Thursday 8th August 2024 | 10:30am - 12:00pm Frasers, Egerton, TN27 9DD

Chamber Connections: Frasers of Egerton

Thursday 8th August 2024 | 10:30am - 12:00pm Frasers, Egerton, TN27 9DD

Virtual Business Networking

Tuesday 13th August 2024 | 10:30am - 12:00pm Online via Zoom

Business Bites: Perfect Sales Lifecycle Workshop Maximise Your Opportunities

Tuesday 20th August | 1:00pm - 1:30pm Online via Zoom

Business Bites: Perfect Sales Lifecycle Workshop Maximise Your Opportunities

Tuesday 20th August | 1:00pm - 1:30pm Online via Zoom

Business Talks: Wine Tasting and Tour at Balfour

Business Talks:

Wine Tasting and Tour at Balfour

Thursday 22nd August 2024 | 2:00pm - 3:30pm Balfour Winery, Staplehurst, TN12 0HT

(Sponsored by Furley Page)

2:00pm - 3:30pm | Members: £10.00 + VAT | Non-Members: £20.00 + VAT

If you are a wine fanatic or a networker who would like a change of scenery, then this certainly is the event for you. Discover the world of English wine at Balfour where you will grow your knowledge and expand your network at the same time.

Networking and Safari Tour at Port Lympne Hotel & Reserve, Wednesday 18th September 2024

10:30am - 12:30pm | Members: £25.00 + VAT | Non-Members: £30.00 + VAT

Networking and Safari Tour at Port Lympne Hotel & Reserve, Wednesday 18th September 2024

10:30am - 12:30pm | Members: £25.00 + VAT | Non-Members: £30.00 + VAT

During this event there will be plenty of networking opportunities, giving you the chance to connect with like-minded individuals. You will also get to experience the amazing wildlife and network in an incredibly unique environment.

Chamber Connections

10:30am - 12:00pm | Members: Free to Attend | Non-Members: £10.00 + VAT

Frasers, Egerton, Thursday 8th August 2024 (Sponsored by University of Kent)

Rowhill Grange Hotel & Utopia Spa, Thursday 5th September 2024

Thursday 22nd August 2024 | 2:00pm - 3:30pm Balfour Winery, Staplehurst, TN12 0HT

Virtual Business Networking

Tuesday 27th August 2024 | 10:30am - 12:00pm Online via Zoom

Virtual Business Networking

Tuesday 27th August 2024 | 10:30am - 12:00pm Online via Zoom

Kent and Medway Manufacturing Focus Group (KMFG) - Site Visit

Wednesday 28th August 2024 | 9:15am - 1:00pm Knauf UK, Sittingbourne, ME9 8SR

Kent and Medway Manufacturing Focus Group (KMFG) - Site Visit

Wednesday 28th August 2024 | 9:15am - 1:00pm Knauf UK, Sittingbourne, ME9 8SR

Business Walks – Bluewater Nature Trail

Thursday 29th August | 10:30am - 12:00pm Bluewater, Dartford, DA9 9ST

Business Walks – Bluewater Nature Trail

Thursday 29th August | 10:30am - 12:00pm

Bluewater, Dartford, DA9 9ST

Kent Construction Focus Group (KCFG) Tuesday 3rd September 2024 | 7:30am - 9:30am The Village Hotel, Maidstone, ME14 3AQ

Kent Construction Focus Group (KCFG)

Tuesday 3rd September 2024 | 7:30am - 9:30am

Chamber Connections: Rowhill Grange

The Village Hotel, Maidstone, ME14 3AQ

Chamber Connections: Rowhill Grange

Thursday 5th September | 10:30am - 12:00pm Rowhill Grange Hotel, Dartford, DA2 7QH

Virtual Business Networking

Thursday 5th September | 10:30am - 12:00pm Rowhill Grange Hotel, Dartford, DA2 7QH

Tuesday 10th September 2024 | 10:30am - 12:00pm Online via Zoom

Virtual Business Networking

Every month we bring you a mix of information sessions, networking some of the top lo al business professionals from an array of invaluable up-to-date information tailored to our attendee’s wants help you grow your business.

Tuesday 10th September 2024 | 10:30am - 12:00pm Online via Zoom

Kent Construction Focus Group

Rowhill Grange Hotel & Utopia Spa, Thursday 5th September 2024 Churchill Square Business Centre, Kings Hill, Tuesday 17th September 2024 (Sponsored by Knights)

Business Bites: Tax Update for Individuals and Business Owners Thursday 12th September 2024 | 1:00pm - 1:30pm Online via Zoom

Tuesday 6th August 2024 | Tuesday 3rd September 2024

Join others for our very popular Chamber Connections Networking event and receive a warm welcome from your Chamber representative on arrival, who will be on hand to help you meet new members of the business community.

Churchill Square Business Centre, Kings Hill, Tuesday 17th September 2024 (Sponsored by Knights)

Virtual Business Networking

Tuesday 13th August 2024 | Tuesday 27th August 2024

Tuesday 10th September 2024 | Tuesday 24th September 2024 Online via Zoom | 10:30am - 12:00pm | Free to Attend

Tuesday 13th August 2024 | Tuesday 27th August 2024

Tuesday 10th September 2024 | Tuesday 24th September 2024

Online via Zoom | 10:30am - 12:00pm | Free to Attend

Chamber Connections: Churchill Square Business Centre

The Village Hotel, Maidstone | 7:30am - 9:30am F Members: £22.50 + VAT | Non-Members: £32.50 + VAT

Tuesday 17th September 2024 | 10:30am - 12:00pm Churchill Square Business Centre, King’s Hill, ME19 4YU

Chamber Connections: Churchill Square Business Centre

Tuesday 17th September 2024 | 10:30am - 12:00pm

Business Talks: Networking and Safari Tour at Port Lympne Hotel & Reserve

Churchill Square Business Centre, King’s Hill, ME19 4YU

Hosted by members of the KCFG committee, Cheryl Causebrook and Ella Brocklebank, we bring you KCFG

Wednesday 18th September 2024 | 10:30am - 12:30pm Port Lympne Hotel & Reserve, Hythe, CT21 4LR

Business Talks: Networking and Safari Tour at Port Lympne Hotel & Reserve

Virtual Business Networking

Wednesday 18th September 2024 | 10:30am - 12:30pm Port Lympne Hotel & Reserve, Hythe, CT21 4LR

The KCFG group consists of companies in the Kent area involved in construction, such as architects, surveyors, contractors, construction suppliers, and land agents etc.

Each event will be an eclectic mix of conversation topics as we interview our guest business and encourage questions from the attendees, making sure we bring you the networking event you want to be involved in.

Tuesday 24th September 2024 | 10:30am - 12:00pm Online via Zoom

Virtual Business Networking

Tuesday 24th September 2024 | 10:30am - 12:00pm Online via Zoom

Kent and Medway Manufacturing Focus Group (KMFG) - Site Visit

Wednesday 25th September 2024 | 12:00pm - 2:00pm Royal Engineers Museum, Gillingham, ME7 1UR

Kent and Medway Manufacturing Focus Group (KMFG) - Site Visit

KCFG provides a one-stop-shop for access to local knowledge, expertise, and contacts within the land development and construction sector.

Conversations with our guest speaker will be followed by three breakout room sessions where attendees can delve deeper into this discussion, or discuss their own topic in more depth.

Wednesday 25th September 2024 | 12:00pm - 2:00pm

Business Bites: Could You Cope With A Cyber Attack?

Royal Engineers Museum, Gillingham, ME7 1UR

Business Bites:

Thursday 26th September 2024 | 1:00pm - 1:30pm Online via Zoom

Could You Cope With A Cyber Attack?

During the morning, you will enjoy a full English breakfast, followed by a presentation from our guest speakers.

Conversations with our guest speaker will be followed by three breakout room sessions where attendees can delve deeper into this discussion, or discuss their own topic in more depth.

With a mi of events held online and fa e to fa e a ross ent,

Thursday 26th September 2024 | 1:00pm - 1:30pm Online via Zoom

Changing the culture of mental health in the workplace

It appears to Moira Doherty that there are two distinct sides to mental health within the corporate world, and it is hard to break the cycle.

Having been a small business owner and entrepreneur for over 30 years, where the entrepreneurial attitude to mental health was always to own it and work on it, and that there is nothing to be ashamed of, the entirely different attitude to mental health in the corporate workplace is something Moira is determined to change.

Moira, of Maximise Mental Health Training, a provider of workplace training around mental health, said that while it’s encouraging to see mental health being generally accepted and discussed as a growing problem, cultural norms that still deter individuals from seeking help must be addressed.

This reluctance often stems from fear of judgment, discrimination, or a potential negative impact on their career progression. Employees may worry that admitting to mental health issues could be perceived as a sign of weakness or a lack of competence, leading to social isolation or even job loss, so they stay quiet until they are on their knees.

It’s crucial for leaders and organisations to foster environments where discussing mental health is normalised and encouraged and give key members of staff the skills to spot a mental health problem early and have the skills to give early intervention proactive support.

Both the HSE and British Safety Council advocate that “all line managers/heads of department must be appropriately trained in mental health awareness and the relevant support mechanisms, so they have the confidence to communicate ith employees with care and sensitivity.”

oira is passionate about breaking this cycle give key leadership colleagues the skills to provide proactive mental health support before the problem escalates and disburse the stigma of mental health in the workplace.

For further information, visit www.maximisementalhealthtraining.com

Rise in in buy-to-let ownership leads to liability warning for executors

A property law specialist has warned the executors of wills involving rental properties that they could be personally liable for losses incurred during their administration of the estate, and says it is vital that such issues are handled carefully.

With a record number of landlords opening property companies in 2023, buy-to-let properties have become a common feature of many people’s investment portfolio. Executors are now regularly called upon to deal with a rental property in an estate after someone has died.

Sarah Woolnough, a Senior Associate with Furley Page’s Property Disputes team, regularly supports colleagues dealing with probate issues that involve a rental property with a sitting tenant.

Sarah said: “We often see problems arise in estates which have rental properties. These can include issues in relation to tenants’ rights, tenancy agreements and potential disputes involving the parties involved. When dealing with the administration of an estate involving a rental property with a tenant in situ, it is very important to navigate these issues carefully to avoid falling foul of landlord and tenant law.

“If you have been asked to be an executor of an estate with one or more rental properties, then it is important to handle this carefully as you could be personally liable for any losses or mistakes. For example, if unforeseen damage occurred to the property and the conditions of the insurance policy were not being met, as the executor you could be liable for the costs of repair.”

At their earliest opportunity, the responsible executor should clarify the terms of the will to ensure they are able to deal appropriately with the person(s) who will ultimately inherit the property. They will also need to inform the tenants that a different person will be responsible for the collection of rent and for property maintenance, and contact the insurance company to notify them.

A valuation of the property will be required to calculate whether any inheritance tax is due, which needs to be paid within six months of a death. If there is a mortgage over the property, the lender may expect the outstanding balance of the mortgage to be paid and this may necessitate the sale of the property, or it may be possible for a beneficiary to refinance the mortgage into their name.

Sarah continued: “It can take several months to obtain the grant of probate, even with a simple estate, and longer where affairs are more complex or there is a dispute. During this time, the executors will be the landlord of the property and must ensure strict compliance with their contractual obligations under landlord and tenant laws.

“Executors should strive to cooperate with any tenants to ensure a smooth transition. The property needs to be properly maintained during this time.

“Due to the legal and practical issues, it is advisable that executors take professional legal advice to ensure that each stage is carried out correctly and efficiently.

For more information visit: www.furleypage.co.uk

Planning permission –how to be successful

Entering the planning system is a daunting process with many horror stories of how things have gone wrong, money wasted, and decisions endlessly delayed. Wide ranging experience of the planning system and conversations with the local authority help to identify potential pitfalls and make the process as smooth as possible.

Vernacular Homes, house designers and builders based in Woodchurch, near Ashford, talk us through some different planning scenarios:

Existing planning permission

The home you are thinking of buying, or the one you now own, may have existing planning permission. It is normal to rethink a design, especially if it was produced for a previous owner. n that case the design is unlikely to re ect your own aspirations or lifestyle. There are various ways of amending designs through the planning

system and a careful look at the design brief and budget expectations will be needed to get the most out of this process.

Replacement dwelling design and planning

Local planning policies are supportive of the principle of replacing one dwelling with another. This can be a more cost-effective solution than refurbishing an inadequate existing building. There are many other advantages to knocking down and starting again as it really is a blank canvas from which to work out a design.

Failed planning permission

For projects which have previously been refused planning consent, sometimes a better understanding of local planning policy and imaginative design solutions are needed to see revised plans approved and that all-important step closer to starting a dream project.

Why marketing is different for existing and potential customers

Marketing is all about telling people about your products and services. But what do you they want to know?

You started your business for a reason –remember what it was and incorporate it into your marketing messages.

You might have created a product because you saw a gap or need for it, or you might be an accountant who supports start-ups at a cost they can afford to help them learn finance basics to set them off on a healthy business path.

You’ll have different messages for different audiences – those audiences can be broken down quite easily into t o distinct groups isting customers and Potential customers.

Your marketing should be different to each – here’s some guidance:

Existing clients

Your marketing should be aimed at keeping them loyal to you, encouraging them to spend again or more, recommending and referring you to others.

Your marketing should remind them why they bought from you in the first place

inform them of other products / services they might be interested in, offer loyalty, maybe discounts, and highlight to them why they should stay with you.

Potential customers

This group often needs more time and resource, but if you know your product/ service inside out and have identified who your target markets are, then you’re halfway there.

Potential customers need to find out what your product is, what it does, how it solves a problem they have, the outcome or benefit to them of having that problem solved (no matter how big or small).

Your marketing should NEVER trash talk your competition – go the other way and simply highlight what you do that your competitors don’t without rubbishing them.

Talk about price, what you’ll bring to them, share your company values, let them learn who you are as a company, whether there is one of you in it or 100. Build your brand, and make sure they know why they need you.

For further information please visit: www.izzypr.co.uk

Trevor Weeks - Commercial Director Vernacular Homes vernacularhomes.com

Cycle challenge success as team raises thousands for cause

team f fi e a e pedalled t e r a t success, raising £5,870 for the British Heart Foundation with an 8 hour bike ride.

Stuart Whorlow, owner of Cassidys Chartered Accountants, Ashford, felt lucky to be part of the team ‘Shift Happens’, who took part in the charity’s London to Brighton Bike Ride in June. He was “delighted to report” that Shift Happens not only successfully completed the challenge, but managed to raise an impressive sum.

Stuart said We ere in the final ave to set off from Clapham Common at 9.30am but we did not go through the start line until 9.50am, which at the time did not matter. o ever by then the ondon traffic had risen to rush hour status, and it was painfully slow getting out of the centre. We also experienced a heavy rain shower very early on!

“As a team, we managed to stay together, but necessarily because of each of our individuals’ strengths and weaknesses, there was some degree of waiting at various locations to keep us as a team. Our essential lunchtime stop was enjoyed with a burger and some of us enjoyed the last bacon baps at the next stop.

“At a personal level, I managed to cycle up every hill except the one-mile climb up Ditchling Beacon. One of our team members did manage this ascent. Our enjoyment of ice creams at the top of Ditchling Beacon was cut short by the organisers pushing us on due to the road closures coming to an end.”

he team passed the finish line at around . pm.

Stuart added: “All in all, although a very long day, it was a very successful day, even though each of us had varying degrees of soreness. More training required for the next time!”

www.cassidys.co.uk

Consistency is the key to a strong brand image

r ded u re pr ud f ur c mpan branding and visual presentation, consistent application across all your marketing materials en ure cu t mer find t ea er t rec gn e you, remember you, and do business with you, says Kent-based creative partnership Howell & Hicks.

More consistency means less confusion, and less confusion equals more customers, they add.

Whatever projects you’re working on, consider the following:

1. Your logo: use the correct version(s) and formats and consider consistent positioning across all materials.

2. Your colours: colours can define a brand. hink Cadbury s or Coca Cola. So define your shades, identify colour breakdowns (CMYK or Pantone for print, RGB for screen and HEX for web), and resist tweaking!

3. Your typefaces: stick to one or two fonts and specify weights for headings, subheadings, body copy etc.

From smaller to larger businesses, WRS can provide the solutions needed

T e cu t mer fir t et f S based on core family values of loyalty and integrity, say bosses.

The company provides secure EPOS (Electronic Point of Sale) solutions to the hospitality, retail, sport and education sectors across the UK, Europe and beyond, and this is delivered by a team that “sees excellence in all they do”.

The company says: “We understand more than most the importance of the customer journey, which is why we take time to understand our clients specific needs and importantly those of their customers, from the start. Ensuring EPOS solutions are optimised to meet their requirements and the challenges they face, we add value to your business, while building strong foundations for our ongoing relationship.

4. Your imagery: whether commissioning photography or sourcing “stock” images, use consistent styles: abstract or “lifestyle”, colour or black and white, full-bleed or cut out.

5. Your graphic elements: use brand colours and fonts to create bespoke icons and graphics to build your unique style.

6. Your tone of voice: understand your customers (age, gender, location, interests etc.) and whether a formal, technical tone, or a more relaxed, chatty one works best. And then use that to deliver clear, consistent messages. nd finally produce a rand uidelines document sho ing ho to use your brand elements responsibly, effectively, and, of course… consistently!

“We are what we repeatedly do. Excellence then, is not an act, but a habit,” said Aristotle.

See www.hh-creative.com

“WRS has a unique approach which enables us to adapt and deliver on challenges others might shy away from, including the largest roll-out of EPOS solutions in a decade for Costa Coffee. By the same token, we are sought after by a vast array of smaller, yet equally important customers, including the Mu Mu Experience, J Ayre, Johnsons of Old Hurst, Itchenor Sailing Club and The Waterside Inn, where we have been working closely with the renowned Roux family for many years.”

WRS has a passionate team of project and account managers, data technicians, IT systems, business development and more.

Its dedicated UK-based support desk has 30 trained technicians, who operate seven days a week, on the phone and online between 6am and 11pm, and so they are always on hand to support customers.

www.wrssystems.co.uk

Welcome to our new members

107.1FM Radio Ashford

Ashford 01233 427491

radioashford.com

Community radio station

Adler Fairways Chartered Insurance

Brokers

Canterbury 01227 451133

adlerfairways.co.uk

Chartered insurance brokers

Asset Wealth Advisory Ltd

Ashford 020 3576 5450

assetwealthadvisory.co.uk

Comprehensive financial services

Belmont Accommodation

Ramsgate 07919 152282

belmontaccommodates.com

Providing a ‘home from home’ for travelling professionals

Bulk Mobiles

Ashford 0333 011 5875

bulkmobiles.co.uk

Global online traders sourcing premium branded consumer goods and electronics

Canterbury Archaeological Trust

Canterbury 01227 462062

canterburytrust.co.uk

One of the UK’s premier archaeological contractors

Churchill Square Business Centre

West Malling 01732 523417

capitalspace.co.uk

Flexible workspace solutions for small and growing businesses

Commercial Services Group

West Malling 01622 237065

commercialservices.org.uk

Local Authority owned trading organisationleading suppliers of products and services to the education and public sector

DayOne Design Studio

Faversham 01227 949679

dayonedesign.co.uk

Branding and graphic design agency

DDD Design Ltd

Rainham 01634 560798

dddlightingdesign.co.uk

Lighting design/installation

Delivery Masters Ltd

Aylesford 01622 233533

deliverymasters.co.uk

Professional courier and fulfilment services for local businesses

Elkay (Brookvent Ltd) Kent

Rainham 07766 517017

elkay.co.uk

Energy saving switches and controls

FearNaught Studio

Chatham 0333 121 2013

fearnaught.co

Design and technology studio

Firco Ltd

Rochester 01474 824338

fircolimited.co.uk

Construction and facilities partner for industry leading brand

Fostering Together

Ashford 01233 515031

fosteringtogether.co.uk

Independent fostering agency for children with disabilities

Hermione Sihukai Business Strategy Ltd

Maidstone 07988 756489

hermionesihukai.com

Supporting your business in alignment and growth, enabling you to continue with your mission

HN United Engineering Ltd

Wokingham 07749 652079

Industrial machinery suppliers and manufacturers

Hunter Law Ltd

Maidstone 01622 663355

hunterlaw.uk

Professional, practical, personal employment law advice

Jardine Jaguar Land Rover Tonbridge

Tonbridge 01732 314406

jardinemotors.co.uk

Retailer for motorists who own, or would like to buy a new or approved used Jaguar vehicle

KKB Group Limited

Rochester 01634 717712

kkbgroup.co.uk

Specialist services to support the regeneration and infrastructure sectors

La Fontana Olio Ltd

Ashford 07914 767140

Suppliers of extra virgin organic olive oil and products

Leiach Electrical Contractors

Rochester 01634 786171

leiach.co.uk

Commercial electrical services

London Gatwick

Crawley 0344 892 0322

gatwickairport.com

Airport

Maypole Bells Ltd

Sittingbourne 07860 770535

maypolebells.co.uk/index.php

Manufacturer of bell ropes, dumbbells, stays and turned bosses. Promotion and marketing of bell ringing, recruitment and education

Enhance Protect Connect

Medinox (London) Ltd

London 020 8888 6398

medinox.co.uk

Manufacture and distribute a wide range of over-the-counter health, wellness, beauty and consumer products

Modus Vivendi

Maidstone 01622 685813

mv-installations.com

Transforming your living space into an intelligent automated smart home

Novacor UK Ltd

Lenham 01322 660200

novacor.co.uk

Design and development of ambulatory patient monitoring systems

Oak Traffic Management Ltd

West Kingsdown 07793 848384

oaktrafficmanagement.co.uk

Professional traffic management solutions in Kent

Online Web Services

Herne Bay 07496 099410

onlinewebservices.onrender.com

Building custom designed solutions for individuals or small businesses specialising in scraping data and automating tasks

Prima Systems (South East) Ltd

Dover 01304 842999

primasystems.co.uk

Specialising in the management, procurement and installation of high performance building and facade solutions

Pytronot Payroll Solutions Ltd

Swanley 07577 340185

pytronot.com

Simplified payroll and accountancy solutions for contractors and agencies

Richard Austin Alloys (South East) Ltd

Rochester 020 3424 3444

raaltd.com

Independent aluminium and stainless steel stockholders

Ripple Electrical Services

Sevenoaks 020 3092 2209

rippleelectricalservices.co.uk

Electrical services in the domestic and commercial sectors across South East England

Rowhill Grange Hotel and Utopia Spa

Dartford 01322 615136

alexanderhotels.co.uk

Luxury hotel and spa

Royal Engineers Continuous Personal Development

Chatham

re-cpd.org.uk

Offering support to serving Royal Engineer and Queen’s Gurkha Engineer personnel by providing nationally recognised qualifications and funding

Secure Tech Systems

Maidstone 01622 278870

stsystems.uk

Specialists in commercial and business security solutions

Smurfit Kappa

Snodland 01634 248003

smurfitkappa.com

End to end solutions from paper to packaging to recycling

Steve Herbert Training & Consultancy

Services

Herne Bay 07956 143321

steve-herbert.co.uk

An award-winning business to business (B2B) presenter and coach

The Rose Rooms Beauty

Ashford

theroserooms.uk

Beauty salon offering a wide range of beauty treatments and products

Trade Tech Windows and Doors

Matfield 01892 481875

trade-tech.co.uk

Trade suppliers of UPVC and aluminium windows and doors. Specialists in new build and the RMI markets

Twin Employment and Training

London 020 8269 2910

twinuk.com

Products and services to help jobseekers and employers with employment and training

Vodafone Business IT Hub

Tunbridge Wells

Tunbridge Wells 01892 571113

vodafone.co.uk/business/it-hubs/small-businessit-support-tunbridge-wells

Local managed service provider, helping small and medium-sized businesses in the Tunbridge Wells area benefit from a trusted digital partner

Walsn Ltd

Canterbury 01227 811733

walsn.com

Manufacturers of four lines of products, Flowmeters, Energy Optimization Systems, Analyzers and Flow Control Solutions

Wicked People

Chatham 07423 598780

wicked-people.com

Wicked People is a dynamic Design, Development and Leadership Agency. Through creative design, we help SME’s to have a better tomorrow

Melissa Dizon

Managing Director KPO Architecture

Melissa Dizon, Managing Director of KPO rchitecture kno n as the Selfie ueen gre up in the travel and tourism industry in the Philippines. She sold PCs at 17, worked for their travel agency, and became a tourism educator, consultant, international event designer, and TV presenter. Her creativity, excellence, and dedication have propelled her to industry leadership in her unique style. Outside work, she enjoys organizing and volunteering at community events and exploring innovative ways to connect businesses.

at a ur fir t and at a t e pa packet?

At 17, I sold PCs for my brother’s computer store in Manila, earning £300-£400 monthly, while the average wage was £150-£200.

What do you always carry with you to work?

I always carry my laptop, two (2) phones, business cards, an old school notebook, and my multicoloured ball pen.

What is the biggest challenge facing your business?

Helping companies understand the added value of our outsourcing services when the culture in the UK for SME’s is to do it in-house.

If you were Prime Minister, what one thing would you change to help business?

Create a centralised business exchange platform, similar to “Vinted,” for networking, feedback, and coopetition.

at can u ee fr m ur ffice nd France on a clear day and Martello Building Consultancy bus shelter advert.

If you could do another job, what would it be?

Organise experiential-based business networking tours engaging all five senses for memorable and effective connections to selfie orthy and Instagrammable destinations.

As a businessperson, what are your three main qualities?

I am creative, think outside the box and believe everything is possible with determination. I always put 100% into everything I do.

What was your biggest mistake in business? Ignoring my gut feeling.

What advice would you give to aspiring entrepreneurs?

Turn your passion into your business to create your own blue ocean. Dream big, aim high, and be the best you can be.

Who do you most admire in business?

Regan Hillyer for her mastery of manifesting success in all aspects of life and business.

Hard work and approachability is the recipe for success at Caxtons

Leading property consultants Caxtons, a Patron of Kent Invicta Chamber, have promoted two highly experienced and dedicated staff.

ohn Sinclair ho oined the firm in 2016, is made Associate Director, Estate and Block Management, while Debbie Preston, who started as a director’s PA 21 years ago, is now Associate Director, HR and IT.

John’s success at Caxtons is a testament to his hard work and dedication. e studied to gain a first class degree in Building Surveying at the same time as standing in for his head of department.

When he joined Caxtons as a property manager in 2016 with a background in social housing, John had already achieved distinctions in Level 3 and 4 Housing Management from the Chartered Institute of Housing.

Promoted to Senior Property Manager in 2019, John took over the work of the Head of Estate and Block Management during the head’s absence while also studying for his degree from the University College of Estate Management, Reading.

In 2022, John was promoted to Head of Estate and Block Management, focusing on enhancing Caxtons’ service to customers and fostering positive client relationships while delivering service efficiencies.

Now in his new leadership role, John looks forward to driving further innovation in property management,

continuing to enhance customer satisfaction and promoting sustainable practices.

Promoted alongside John, Debbie, who joined Caxtons in 2003, said:

“My main philosophy throughout my career at Caxtons is that my door is always open and that staff can talk to me about absolutely anything and they do. There isn’t a topic or subject that I haven’t covered in my 21 years at Caxtons.

“I make a point of interacting with all staff and, at inductions, laugh with new colleagues. I am not the HR in a glass house, with glasses on the end of my nose kind of person.”

Debbie spent just a year as a PA hen she first oined Ca tons before being invited to train in HR and going on to start the HR department.

She has overseen creation of a staff handbook, new HR packages for holidays and staff paperwork, the introduction of online training

programmes, a review of staff benefits and a ne mployee Assistance Programme.

Last year Debbie was appointed Head of IT and started re-organising the company’s IT system and records, “streamlining costs and making sure it is as efficient as possible”.

When she is not at work, Debbie is equally industrious. She spent 20 years as a Director of Music, running a large choir, undertakes a wide range of crafts from card and jewellery making to sugar crafting, and is a keen gardener, currently growing around 30 varieties of fruit and veg.

Graham Mitchell, FD said: ‘We are delighted to announce the promotion of Debbie Preston and John Sinclair, which are well deserved, and on behalf of myself and the whole Board, we congratulate them and wish them every success in their new positions.”

La firm T m n Snell a m re announces latest promotions

Kent la firm T m n Snell & Passmore has made nine pr m t n acr t e firm

These include four Salaried Partners, one Senior Associate, one HR Manager, two Associates, and one Senior Paralegal.

Those promoted to Salaried Partner are Nasima Ansary from the Will, Trust & Estate Disputes team, Nicole Priestley from Real Estate, Rico Dexiades from Dispute Resolution and Sarah Holland from the Risk & Compliance team. The other promotions come from across the firm s Corporate & Commercial, Real Estate Disputes, Real Estate and Business Services teams.

Joanna Pratt, Senior Partner at Thomson Snell & Passmore said:

“It is always wonderful to recognise the hard work, dedication and commitment of our people and I offer my congratulations on

these thoroughly well-deserved promotions. I look forward to seeing them thrive in their new roles.

“Our Business Services departments are a central part of the firm and it is great to see two senior appointments from our Risk & Compliance and HR teams, in addition to senior promotions in our legal departments.

We re so fortunate as a firm to be surrounded by exceptional people at all levels and in every department. We remain committed to helping support and develop everyone across the firm as e continue to grow and to deliver exceptional service to our clients.”

The promotions, which came into effect from June 6, include:

Salaried Partners Nasima Ansary – Dispute Resolution (Will, Trust & Estate Disputes), Nicole Priestley – Real Estate, Rico Dexiades – Dispute Resolution (Commercial Disputes) and Sarah Holland – Risk & Compliance; HR Manager Rebecca Hersey; Senior Associate James Parratt –Dispute Resolution (Real Estate Disputes); Associates Luke Guinan – Corporate & Commercial and Will Chivers – Corporate & Commercial; and Senior Paralegal Emma Stevenson-Smith –Real Estate.