Christy Ho: Healthcare System Proposal

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D

Identifying areas of interest to locate FMP

Themes clustering helped me understand and explore all the possible design intervention points. Taking a few key words out of the DMC glossary, I broke down each theme to identify the kind of purpose, questions or implications they could have. I added a purple star to the ideas I felt sat strongest before deciding to begin hypothesising my project. Some of these themes later became adopted into my value proposition.

> This was an extremely pivotal point in my project, where I first began to look at health & wellness as a place of design intervention

REFLECTION

THEMES CLUSTERING 👩💻

I eventually chose to work around the theme of ‘wellness and health’ (see rationale) where I found my personal connection to sit strongest at. Although the other themes were also very much relevant, it felt like the right time to explore health in a pandemic-riddled world.

> Prior to clustering my themes, I was still very indecisive about the direction of my FMP > Mapping this out on my notebook helped me see how my areas of interest all link with each other


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Future development

2min
pages 112-113

End of sprint feedback

8min
pages 114-119

Service viability testing

0
pages 110-111

Advertising channels

0
page 107

Marketing strategy

0
page 106

Wireframes

2min
pages 102-103

Design process

0
page 101

Visual identity

1min
pages 94-95

Service definition canvas

0
page 85

eHealth app

1min
pages 86-87

Service initiative prototype

1min
pages 78-79

Value proposition

0
page 80

End of sprint feedback

1min
pages 76-77

Extreme user testing

0
page 73

Education

1min
pages 68-69

Competitor benchmarking

3min
pages 60-61

Goal tracking

1min
pages 66-67

New queue experience

1min
pages 64-65

Cultural benchmarking

1min
pages 56-57

Innovation model

1min
page 55

End of sprint feedback

1min
pages 52-53

User cognitive walkthrough

2min
pages 46-47

Concept modelling

0
pages 40-41

Journey map

1min
pages 32-33

Empathy interviews

2min
pages 26-27

Empathy maps

0
pages 30-31

Patient-centred design

1min
pages 22-23

Storytelling interviews

2min
pages 24-25

Hong Kong healthcare

1min
page 18

Knowledge scoping

0
page 11

How it all began

1min
page 7

Empathy tools

0
page 12

Exploring gamification

2min
pages 8-9

End of sprint feedback

1min
pages 16-17

Research plan

1min
page 15

Cultural canvas

0
page 13

Themes clustering

0
page 10
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