64
P
FEATURE #1
NEW QUEUE EXPERIENCE ⏳ Redesigned waiting spaces Waiting rooms are places that can breed anxiety, restlessness and generally do no good besides from providing a space with seating and information. If public healthcare means a wait of an entire day, why not make these ‘spaces’ more productive?
SKETCHES BY MALEELA HONG
Decentralising waiting rooms can leverage opportunities for learning, wellness activities or user-friendly spaces like kids rooms. Even if infrastructure doesn’t allow, outdoor food events or pop-ups can be organised outside the clinic or hospital as additional options. Queues are inevitable, the only thing we can do is make them more bearable. QUEUE JOURNEY MAP
