Christy Ho: Healthcare System Proposal

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SERVICE DEFINITION CANVAS 🎲 Rebranding eHealth from app to service initiative

Not telemedicine; but offering a wealth of information source curated by multidisciplinary health professionals

Generating purpose out of existing values; highlighting key messages to be consistent in my service ambitions

My service definition canvas/model explores the depth of my deliverable’s promise, purpose and offering in a more wellrounded way. Being a service initiative within a social innovation context, more emphasis on community benefits and unique offering is needed. This framework also helped me map out my redesign of eHealth in a more structured and legible way (to be potentially pitched to industry panel).


Turn static files into dynamic content formats.

Create a flipbook

Articles inside

Future development

2min
pages 112-113

End of sprint feedback

8min
pages 114-119

Service viability testing

0
pages 110-111

Advertising channels

0
page 107

Marketing strategy

0
page 106

Wireframes

2min
pages 102-103

Design process

0
page 101

Visual identity

1min
pages 94-95

Service definition canvas

0
page 85

eHealth app

1min
pages 86-87

Service initiative prototype

1min
pages 78-79

Value proposition

0
page 80

End of sprint feedback

1min
pages 76-77

Extreme user testing

0
page 73

Education

1min
pages 68-69

Competitor benchmarking

3min
pages 60-61

Goal tracking

1min
pages 66-67

New queue experience

1min
pages 64-65

Cultural benchmarking

1min
pages 56-57

Innovation model

1min
page 55

End of sprint feedback

1min
pages 52-53

User cognitive walkthrough

2min
pages 46-47

Concept modelling

0
pages 40-41

Journey map

1min
pages 32-33

Empathy interviews

2min
pages 26-27

Empathy maps

0
pages 30-31

Patient-centred design

1min
pages 22-23

Storytelling interviews

2min
pages 24-25

Hong Kong healthcare

1min
page 18

Knowledge scoping

0
page 11

How it all began

1min
page 7

Empathy tools

0
page 12

Exploring gamification

2min
pages 8-9

End of sprint feedback

1min
pages 16-17

Research plan

1min
page 15

Cultural canvas

0
page 13

Themes clustering

0
page 10
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.