Woodstock, Illinois - 2024 Resident Information Packet

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2024 RESIDENT INFORMATION


CONTENTS 03 MAYOR & CITY COUNCIL UTILITY BILLING 04 07 GARBAGE, RATES, RECYLING & YARD WASTE GARAGE SALES 11 12 PLUMBING PROBLEM CREDITS 13 WATER & SEWER RATES 15 POLICE DEPARTMENT INFORMATION COMMUNITY & CITY CONTACT 16 INFORMATION

WWW.WOODSTOCKIL.GOV


MAYOR & CITY COUNCIL MAYOR

Michael A. Turner Term: 2021-2025

The City of Woodstock operates under the Council-Manager form of government that combines the political leadership of an elected Mayor and six City Council members with the managerial experience of an appointed City Manager. Our primary purpose is to serve the needs of our citizens. City Council meetings are held at 7:00 PM on the first and third Tuesdays of each month, except for the months of January and July, in the City Council Chambers located on the second floor of City Hall, 121 W. Calhoun Street.

C ITY COUNCIL MEMBERS Darrin Flynn Melissa McMahon Tom Nierman Bob Seegers Jr. Gordie Tebo Natalie Ziemba

Term: 2023-2027 Term: 2023-2027 Term: 2021-2025 Term: 2019-2023 Term: 2021-2025 Term: 2023-2027

A GENDAS, MINUTES, & PACKETS Agendas, Meeting Packets, and Minutes for the City Council meetings are available on the City's Meetings page. For more information, please call 815-338-4301 or click here. PAGE 03


UTILITY BILLS W ATER & SEWER BILLS Water and sewer bills are issued quarterly and are due on the last business day of the month in which they are issued. Bills which are outstanding at the end of the month are assessed a late penalty of 10%. By City Ordinance, accounts that are delinquent in excess of 45 days may be disconnected for non-payment. Unpaid water/sewer bills may also result in a lien being placed on the property. If service has been discontinued for non-payment, the outstanding account balance must be paid in full, plus payment of a $50.00 disconnect/reconnect fee, before service can be reinstated. If you wish to discuss payment arrangements, please contact the Finance Department at 815-338-4300. The City of Woodstock bills for water/sewer services that are calculated in units of one hundred cubic feet, which is approximately 750 gallons of water. Sewer charges are based on water consumption. Because water and sewer consumption habits vary greatly from household to household, it is difficult to estimate an average bill. Many families, however, use approximately 22 hundred cubic feet every three months, which would translate into a quarterly bill of $179.96 (without garbage service).

E-BILLS The City of Woodstock offers E-Bills for residents who would like to receive their bills electronically. Bills can be received via e-mail by signing up through the Online Portal at woodstockil.gov. Residents can also receive both a paper bill and an electronic bill by signing up through the online portal. E-Bills are still issued quarterly and are due on the last business day of the month in which they are issued.

CLICK HERE TO SIGN UP FOR E-BILLS PAGE 04


UTILITY BILLING CYCLES HOW DO I KNOW WHEN I AM GETTING A BILL? For Utility Billing, residents on City water and sewer receive quarterly bills based on which cycle of town the property falls in. The City is divided into three different cycles for billing. Each service address is given its own unique 11 digit account number that coincides with the area of town the service address falls in. A resident can see which cycle they fall into by looking at the first number of their 11-digit account number. If the account number starts with a 1 it is in cycle 1, if it starts with a 2 it is in cycle 2, if it starts with a 3, then it is in cycle 3. Cycle 1 is billed the following months: March June September December Cycle 2 is billed the following months: April July October January Cycle 3 is billed the following months: February May August November

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HOW TO PAY UTILITY BILL The Finance Department offers a variety of options for Utility Bill payments: Pay in Person: Cash, Check, Credit or Debit Card at City Hall, 121 W. Calhoun St. Woodstock IL 60098. Drop Box Check or Money Order: Located on the westside entrance of Throop St. or in the East Parking Lot of City Hall. Pay Online: Payments can be made through the PSN portal with a debit or credit card. Payments can be made by going to www.woodstockil.gov and clicking on Online Bill Pay. Payments made after 9 PM will not be credited to your account until the following day. Online Banking: Residents can make payments by using their bank's online bill payment system. Payment from most banks will be received electronically 24-48 hours. Direct Debit Program: The City offers an automatic direct-debit program which allows payment of your utility bill from your checking or savings account on the due date. Forms are available at City Hall, by calling the Finance Department at 815-338-4300, or by clicking here. The completed form with a voided check can be mailed to City Hall or faxed to 815-334-2269. By Mail: Check or Money Order only can be sent to: City of Woodstock 121 W. Calhoun St. Woodstock IL 60098

S IGN UP FOR UTILITY BILL DIRECT DEBIT PROGRAM

CLICK HERE! PAGE 06


GARBAGE For Garbage Service, Woodstock Residents are able to choose between two options for service that both include free recycling: Option 1: Garbage Totes Garbage Totes are $82.95 for three months of service. They billed quarterly and are included as part of your Water & Sewer Bill. If you have a garbage tote, you are allowed one free bulk item a week. Items which are bundled with string, rope or tape are not considered a bulk item and therefore would require a sticker. Residents wishing to have weekly garbage pickup with a rented tote can, need to contact City Hall at 815-338-4300 to order a tote. Once it is ordered, MDC will contact the resident for tote drop off. Garbage is billed on a resident’s water bill as a line item titled, “REFUSE.” If the resident does not have a water bill, MDC will bill directly.

Option 2: Garbage Stickers Garbage Stickers are $3.38 and may be used in place of the garbage totes. Each bag needs a sticker and bags must be no heavier than 50 pounds. Garbage Stickers are available at the following locations: City Hall, 121 W. Calhoun Street Woodstock Public Library, 414 W. Judd Street Jewel-Osco, 145 S. Eastwood Drive PAGE 07


GARBAGE RATES EFFECTIVE: JANUARY 1, 2024 - DECEMBER 31, 2024 Per the City’s contract with MDC, each year the price for garbage will increase/decrease based on the Consumer Price Index (CPI) for the Midwest region. Therefore, the rates for garbage service are as follows: City Tote Fees: $27.65 per month, $82.95 for Three Months Garbage Sticker Fee: $3.38 Per Sticker Yard Waste Sticker Fee: $3.38 Per Sticker. For questions or concerns, please contact the Finance Department at 815-338-4300

GARBAGE PICKUP HOLIDAY SCHEDULE IF YOUR COLLECTION DAY FALLS ON ANY OF THESE HOLIDAYS, COLLECTION IS DELAYED ONE DAY:

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NEW YEARS DAY

MEMORIAL DAY

INDEPENDENCE DAY

LABOR DAY

THANKSGIVING DAY

CHRISTIMAS DAY


RECYCLING Free recycling is offered to all Woodstock residents, with or without garbage service. The City of Woodstock has established a recycling program for its residents in an effort to conserve landfill space and natural resources. Over the years, the recycling program and the types of materials accepted by our hauler have expanded. Pick up is the same day as garbage pick up and must be placed in a container. Residents may use their own or purchase one at City Hall. Recycling containers are available at City Hall 19-gallon bins: $11.75 each (Tax included) 35-gallon wheeled tote: $32.40 (Tax Included) 65-gallon wheeled tote: $64.80 (Tax Included) How do I prepare my recyclables? Sorting recyclable materials is not required. MDC Environmental Services uses a single-stream collection system to pick-up recyclable materials. To save room in your recycling bin, paper products, such as newspapers, can be placed in a paper bag next to the recycling bin. For additional recycling opportunities, contact the McHenry County Environmental Defenders at 815-338-0393.

2024 MCHENRY COUNTY RECYCLING DIRECTORY

GREEN GUIDE For items that cannot be regularly recycled please CLICK HERE to view the McHenry County Green Guide PAGE 09


YARDWASTE Yard waste collection starts the first full week in April and ends the last week in November each year. Yard waste includes yard materials such as grass clippings, weeds, leaves, cut up branches and brush. Yard waste may not be mixed with other refuse and is picked up on the same day as the refuse/recycling collection. All yard waste must be placed in separate containers from garbage and recycling. Containers for yard waste are hard-walled, typical garbage cans or containers not to exceed 33 gallons or 2-ply 50-pound weight strength extensible “kraft” paper yard waste bags. Branches up to 1 ½” in diameter may be cut to lengths that do not exceed 4 feet and bundled no larger (in diameter) than a 30-gallon garbage can. A yard waste sticker must be affixed to each bag, bundle or can in order to be properly picked up by MDC Environmental Services. Yard waste stickers are available at the following locations: City Hall, 121 W. Calhoun Street, Woodstock Public Library, 414 W. Judd Street, Jewel-Osco, 145 S. Eastwood Drive.

Yard Waste Stickers $3.38 each

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GARAGE SALES Residents are required to obtain a Garage Sale permit, available at the front desk at City Hall, in advance of any planned sales. The permit cost is $5.00 (cash or check only) and includes a listing on the City's website to help promote the sale as long as the permit is purchased at least 4 days before the start of the event. Residents are allowed no more than 3 sales during a single calendar year and each sale may be no more than 4 consecutive days. Based on city code, residents are allowed to post no more than TWO signs that are not on their property and will be provided two stickers to affix to posted signs. Residents are required to remove signs at the close of their sale and are not allowed to place signs on utility poles or street signs. Please call 815-338-4300 with any questions. Garage sales are permitted in all residential zoning districts between the hours of eight (8:00) AM and eight (8:00) PM.

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Click here to print out a garage sale permit online.


PLUMBING PROBLEM CREDIT The City of Woodstock offers a Plumbing Problem Credit (PPC) for residents who encounter a sudden increase of water usage due to a leak or a plumbing issue. In order to qualify for a Plumbing Problem Credit (PPC), the following requirements must be met: Provide receipt of repair. Provide date of repair. Brief description of repair. Picture of completed repair. *A PCC application cannot be submitted more than 90 days after of receiving the initial bill reflecting the high usage. *A PPC cannot be offered more than one time every five years. To apply for the Plumbing Problem Credit, please click HERE to fill out the application.

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2024 WATER RATES EFFECTIVE: JANUARY 1, 2024 - APRIL 30, 2024 The City of Woodstock bills for water/sewer services are calculated in units of one hundred cubic feet, which is approximately 750 gallons of water. Sewer charges are based on water consumption.

CONSUMPTION 0 CUBIC FEET 100 CUBIC FEET 200 CUBIC FEET 300 CUBIC FEET 400 CUBIC FEET 500 CUBIC FEET 600 CUBIC FEET 700 CUBIC FEET 800 CUBIC FEET

BASE FEE $16.43 $16.43 $16.43 $16.43 $16.43 $16.43 $16.43 $16.43 $16.43

USAGE FEE $0.00 $1.93 $3.86 $5.79 $7.72 $9.65 $11.58 $13.51 $14.44

TOTAL $16.43 $18.36 $20.29 $22.22 $24.15 $26.08 $28.01 $29.94 $31.87

900 CUBIC FEET OR MORE $3.79 PER 100 CUBIC FEET OF WATER CONSUMED For an explanation of these rates, please call the Finance Office at 815-338-4300 or email financedept@woodstockil.gov

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2024 SEWER RATES EFFECTIVE: JANUARY 1,2024 -APRIL 30, 2024 The City of Woodstock bills for water/sewer services are calculated in units of one hundred cubic feet, which is approximately 750 gallons of water. Sewer charges are based on water consumption. CONSUMPTION 0 CUBIC FEET 100 CUBIC FEET 200 CUBIC FEET 300 CUBIC FEET 400 CUBIC FEET 500 CUBIC FEET 600 CUBIC FEET 700 CUBIC FEET 800 CUBIC FEET

BASE FEE $19.71 $19.71 $19.71 $19.71 $19.71 $19.71 $19.71 $19.71 $19.71

USAGE FEE $0.00 $2.16 $4.32 $6.47 $8.63 $10.79 $12.95 $15.11 $17.27

TOTAL FEE $19.71 $21.87 $24.03 $26.18 $28.34 $30.50 $32.66 $34.82 $36.98

900 CUBIC FEET OR MORE $4.39 PER 100 CUBIC FEET OF WATER CONSUMED For an explanation of these rates, please call the Finance Office at 815-338-4300 or email financedept@woodstockil.gov

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POLICE DEPARTMENT INFORMATION E CRASH INFORMATION/ ACCIDENT REPORTS To obtain a copy of an accident report, go to: https://ecrash.lexisnexis.com to register for an account. The community can and is still encouraged to come in to the Police Department to obtain their copy of an accident report. If a resident requires further assistance, please contact the Records Division at 815-3382131 during normal business hours.

P ARKING TICKETS Parking tickets can be paid in person at the police department 24 hours a day, seven days a week, by credit card on the internet, or by mail to the Woodstock Police Department at 656 Lake Avenue Woodstock, Illinois 60098. Parking tickets must be paid within 30 days of the issued date to avoid the fine increasing. Any parking ticket that remains unpaid after 30 days may be processed through the City's Administrative Adjudication Court, the McHenry County Court, and/or through collections services. Past due parking citations may be assessed additional court or collection costs and may be submitted to the State of Illinois for collection. PAGE 15

OVERNIGHT PARKING On residential streets, no person shall park a vehicle on any street for a period of time longer than thirty (30) minutes between the hours of two (2:00) AM and six (6:00) AM. Parking on most city streets is limited to a maximum of 30 minutes between the hours of 2:00 AM and 6:00 AM. If a resident has a need to park on the street overnight due to a special circumstance such as reconstruction or maintenance of the driveway, please submit a request through our online portal hosted by Frontline Public Safety Solutions, on the City's website.

O THER INFORMATION Other information regarding police reports, parking on the Square, curfew, snow parking restrictions, tickets, or emergency sirens can be found on the City's Website or by contacting the Police Department at 815-338-6787


CONTACT INFO FIRE/RESCUE DISTRICT Woodstock Fire/Rescue District..................... 815-338-2621 Ambulance Billing Questions: Paramedic Billing Services.............................. 630-530-2988

LOCAL GOVERNMENT Illinois Secretary of State................................ 312-793-1000 McHenry County Government Center........... 815-334-4000 Dorr Township................................................ 815-338-0125 Greenwood Township.................................... 815-648-4653 Hartland Township......................................... 815-338-5526 Seneca Township............................................ 815-923-2288

DISTRICT 200 SCHOOLS Woodstock District 200..................................815-338-8200

PUBLIC HEALTH McHenry County Animal Control................... 815-459-6222 McHenry County Health Department............ 815-334-4510

UTILITIES Commonwealth Edison.................................. 800-334-7661 Nicor............................................................... 888-642-6748 AT&T.............................................................. 800-244-4444 Comcast......................................................... 800-934-6489 JULIE.............................................................. 800-892-0123 or 811 MDC............................................................... 815-568-7274 PAGE 16


CONTACT INFO CITY HALL

121 W. CALHOUN ST City Manager's Office........................... 815-338-4301 Mayor's Office....................................... 815-338-4302 Building & Zoning................................. 815-338-4305 Finance Department............................. 815-338-4300 Human Resources Department............. 815-338-1172 Economic Development........................ 815-338-3176 Marketing.............................................. 815-338-4300

POLICE DEPARTMENT 656 LAKE AVE

Emergency............................................ 911 Administration...................................... 815-338-6787 Dispatch Non Emergency.................... 815-338-2131 Investigations........................................ 815-338-6120 Records................................................. 815-338-9738

PUBLIC WORKS

326 WASHINGTON ST Administration......................................815-338-6118

OPERA HOUSE

121 W. VAN BUREN ST Business Office...................................... 815-338-4212 Box Office............................................. 815-338-5300 Stage Left Cafe..................................... 815-337-1395

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CONTACT INFO RECREATION DEPARTMENT 820 LAKE AVE

Recreation Center...............................815-338-4363 Woodstock Water Works....................815-338-4896

PUBLIC LIBRARY 414 W. JUDD ST

Circulation Desk..................................815-338-0542

MAYOR & CITY COUNCIL Mayor Michael A. Turner.................... 815-338-4302 Councilman Darrin Flynn.................... 815-321-4485 Councilwoman Melissa McMahon...... 815-321-4481 Councilman Tom Nierman.................. 815-321-4479 Councilman Bob Seegers, Jr.............. 815-321-4482 Councilman Gordie Tebo................... 815-321-4483 Councilwoman Natalie Ziemba........... 815-321-4484

TOURISM & BUSINESS Naturally McHenry County................ 815-893-6280 Woodstock Area Chamber of Commerce & Industry................... 815-338-2436

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