Achieving ADAS: The premier priorities

ADAS Ready ADAS Capable

Chuck Olsen SR. VP Automotive Technology Chuck.o@airprodiag.com

Kelly Roberts AirPro Canada Kelly.R@airprodiag.com

Systems, Modules and Sensors • • • • • • • • • • • • •

Anti-Lock Brake and Traction Control Stability Control Air-Bag Systems Electronic Steering Controls/Columns Cruise Control Park assist sensors Steering angle sensors Yaw rate/ accelerometer/ decelerometer sensors Brake pedal position sensors Throttle position sensors Wheel speed sensors Lighting modules Tire pressure sensors

• • • • • • • • • • • • • • • •

Blind Spot Warning Forward Collision Warning Lane Departure Warning Parking Collision Warning Rear Cross Traffic Warning Automatic Emergency Braking Automatic Emergency Steering Reverse Automatic Emergency Braking Backup Camera Surround View Camera Active Parking Assistance Remote Parking Assistance Trailer Assistance Adaptive Cruise Control Lane Keeping Assistance Active Driving Assistance

• • • •

Night Vision Head-Up Display Driver Monitoring Automatic High Beams

Do Customers Know The Technology on Their Car?

don’t know what their oil pressure warning light means.

risk engine failure because they don’t understand their coolant temperature warning light.

unknowingly risk driving at an unsafe tire pressure.

Do Customers Know The Technology on Their Car?

In another survey, 80% think there should be more education on how to use safety features in vehicles; In a 2017 Survey 61% of respondents also wished they understood the technology better and wished there were more materials available so they could learn about the features.

Another finding from that survey? More than 30% mistakenly believed their cars were so advanced, ”they can pretty much drive themselves.”

Building Trust with Your Customers

By putting the vehicle first, you are putting the customer’s safety first.

How to Build Trust with Your Customer 1. Use the intake process.

Walk the vehicle with the customer, show them the ADAS systems present. Talk to them about how they use them or if they have turned them off.

2. Educate.

Use signage in the lobby or in your paperwork that talks about the different system customers may have on their vehicles.

3. Keep the Customer Informed.

By keeping the customer in the loop about all the technololgy and your processes, it helps build trust.

ADAS Ready Roadmap Identify where your facility is on the ADAS Roadmap and what steps are necessary to move forward to ADAS Ready

Access to OEM Service Information and Repair Procedures

Acquire Capable Scan Tool(s) or Remote Scan Services

Technical Expertise.

Education of Management & Staff

ADAS Ready!

Competent in Basic Calibrations (0 Point, Yaw, Steering Angle etc.)

Competent at Pre/Post Scanning, Code Clearing and Function Checks

Identify ADAS Calibration Procedures required

Strategy Based Diagnostics in Collision Repair

Strategy Based Diagnostics is an automotive best practice routine that was initially published by G.M after studying and observing successful technicians in the field who consistently meet or exceed productivity standards with the lowest levels of “re-checks” or “comebacks.”

Strategy Based Diagnostics in Collision Repair

1. Understand and Verify the Areas of Concern. Obtain as much information as possible from the customer and from the vehicle itself. In order to verify a concern, technicians must be familiar with the normal operation of the system and refer to the owner or service manual for any information that is needed.

2. Perform a Vehicle Diagnostic System Check. This will verify the proper operation of the vehicle’s embedded systems. Record the diagnostic trouble code (DTC) information. This will also guide a technician in an organized approach to building a repair blueprint and further diagnostics.

Strategy Based Diagnostics in Collision Repair

3. Preliminary Checks: Conduct a thorough visual inspection. Review the history of the vehicle. Detect unusual sounds or odors. When does/did the condition occur?

• Is/was there physical damage contributing to the condition?

• How long does the condition last? How often does the condition occur?

• Are there aftermarket accessories on the vehicle?

Strategy Based Diagnostics in Collision Repair

Collision shops that currently have skilled electrical/electronic diagnostic technicians on staff are those who already recognize the need of getting involved with the electrical/electronic repairs needed on today’s complex vehicles.

Strategy Based Diagnostics in Collision Repair

Ø Previous steps may not be possible until physical condition of vehicle is repaired to a point that it can be operated normally.

4. Check for related bulletins, recalls and Preliminary Information (PI).

Strategy Based Diagnostics in Collision Repair

5. Review the following diagnostic categories: • Current DTC: Follow the designated DTC diagnostic in order to make an effective repair. Refer to Diagnostic Trouble Code (DTC) List for the vehicle.

• Symptom - No DTC: Select the appropriate symptom diagnostic. Follow the diagnostic steps or suggestions in order to complete the repair.

• No published diagnostics: Analyze the concern. Develop a plan for the diagnostics.

• Intermittent/History DTC: An intermittent condition is one that does not occur continuously, may be difficult to duplicate, and will only occur when certain conditions are met.

Strategy Based Diagnostics in Collision Repair

Damaged vehicles induce faults in areas not normally encountered by routine maintenance or component failures. A technician’s thorough understanding of what was damaged and repaired from a collision is critical in correcting collision related faults.

Strategy Based Diagnostics in Collision Repair

6. Evaluate the symptoms and conditions: As described by the customer or observed by the technician.

7. Follow the procedures: Testing for Intermittent Conditions and Poor Connections.

8. Use a capable scan tool: Other tools may be needed such as digital multi-meter, or data logger with data capturing capabilities.

Strategy Based Diagnostics in Collision Repair

9. Isolate the root cause: Repair and verify the correction. Verification of a DTC or symptom may involve road testing the vehicle and additional scanning.

10.Re-examine the Concern: If a technician cannot successfully find or isolate the concern, a re-evaluation is necessary.

11.The final step of the diagnostic process will always be: Repair Verification.

ADAS Capable Roadmap Identify where your facility is on the ADAS Roadmap and what steps are necessary to move forward to ADAS Capable Consult Service Information for vehicle set-up and Calibration Procedures

Identify Test Drive Routes for Dynamic ADAS Calibrations

Competent at Identifying needed ADAS Procedures

Identify and Prepare Workspace for Static ADAS Calibrations

Acquire Calibration Targets Based on Repair-Mix

ADAS Capable!

Perform Calibrations and Document Specific Procedures Performed

Questions?

Thank You, Chuck Olsen SR. VP Automotive Technology Chuck.o@airprodiag.com

(904) 717-1711 | AirProDiagnostics.com facebook.com/AirProDiag 11737 Central Parkway Jacksonville FL 32224