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Your Journey to Success Starts here
BUILT ON GRIT. FUELED BY PASSION
BY DARRYL SIMMONS
There’s a kind of magic in every issue we put together here at Bodyworx Professional, and this edition is no exception. As we flip the calendar into another exciting year for the industry, I find myself energized by the stories of resilience, innovation, and passion that continue to emerge from every corner of the collision repair world.
This issue is especially close to my heart. It’s a vibrant celebration of family legacy, youthful energy, and the incredible power of community. The cover story on the third generation of the D’Alessandro family—now guiding the CSN 427 Auto Group—perfectly encapsulates this spirit. Their journey is not only about technical excellence but about building meaningful relationships with staff, customers, and community. The D’Alessandros show us that success in collision repair isn’t just measured by the quality of a repair, but by the strength of the team behind it and the culture they foster.
You’ll also find stories from inspiring individuals who prove that the future of our trade is in capable hands. From Emily Chung’s award-winning advocacy and leadership to Hasan Bobat’s powerful journey through Tropicana’s pre-apprenticeship program and into the professional ranks, this issue is packed with proof that the next generation isn’t just prepared to take the torch—they’re already running with it.
impacts—from Tropicana’s continued success supporting underrepresented communities, to the energy of the Motorama Custom Car and Motorsports Expo, where legends and learners collide in a celebration of craft, heritage and horsepower. Whether it’s through mentorship programs, dual-credit high school initiatives, or hands-on career fairs, the message is clear: opportunity is out there for anyone willing to reach for it.
Still, it’s not always an easy road. Devin Legebokoff’s thoughtful column on workplace culture reminds us that fostering growth isn’t just about recruitment—it’s about retention. It’s about building workplaces where people feel supported, heard, and empowered to grow. That kind of culture is what separates good shops from great ones, and it’s something we all need to keep top of mind as the industry evolves.
As always, Bodyworx Professional remains dedicated to being the voice of this vibrant sector—amplifying the stories of hard work, hope, and heart that define our profession. We’re not just here to report on the trends— we’re here to celebrate the people behind the paint guns, scanners, welders and polishers. The artists, the innovators, the unsung heroes who see every vehicle not just as a job, but as a journey.
VOLUME 12, ISSUE 1, 2025
PUBLISHER
Darryl Simmons publisher@collisionrepairmag.com
ASSOCIATE PUBLISHER
Orest Tkaczuk | orest@mediamatters.ca
EDITOR
Allison Rogers | allison@mediamatters.ca
ART DIRECTOR
Yvonne Maschke | yvonne@mediamatters.ca
ASSISTANT EDITOR
Sarah Perkins | sarah@mediamatters.ca
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Gloria Mann 647.998.5677 | gd.mann@rogers.com
INDUSTRY RELATIONS ASSISTANT
Wanja Mann 647.998.5677 | wanjamann1@gmail.com
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Cassie Doyle | cassie@mediamatters.ca
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William Simmons | william@mediamatters.ca
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Christina Saba | designintern@mediamatters.ca
CONTRIBUTORS
Devin Legebokoff
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Bodyworx Professional is published by Media Matters Inc., publishers of: MEET THE PEOPLE TURNING PASSION INTO PERFORMANCE, ONE REPAIR AT A TIME
We all know that skilled trades face an uphill battle in capturing the attention of young people. But I’d challenge anyone who believes that youth today lack drive or interest to read this issue cover to cover. The passion, energy, and work ethic on display here are undeniable. These young professionals are not just entering the workforce—they’re shaping it. They’re advocating for better education, clearer pathways, more inclusive environments, and evolving workplace culture. They are, quite literally, changing the game.
Our pages also shine a spotlight on organizations and events making real
So here’s to the builders. The dreamers. The newcomers and the veterans. And to every technician who sees this industry not just as a trade, but as a calling. Thank you for inspiring us with your grit, your pride, and your unwavering dedication.
Let’s continue to build, not just vehicles— but each other.
Until next time,
Darryl Simmons Publisher, Bodyworx Professional
Bodyworx Professional ™ is published quarterly, and is dedicated to serving the professionals of the collision repair industry. It is published by Media Matters Inc. Material in BodyworxProfessional™ may not be reproduced in any form without written consent from the publisher. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent columnists. All facts, opinions, statements appearing in this publication are those of the writers and editors themselves, and are in no way to be construed as statements, positions or endorsements by the publisher.
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INDUSTRY
TARIFF TROUBLES
A report from the Canadian Chamber of Commerce indicates that the country’s automotive and parts manufacturing sector would be the second-most negatively impacted area as a result of United States’ tariffs. In Ontario, vulnerable areas would include Southwestern Ontario at third to sixth most affected due to automotive production in Windsor, Kitchener, Cambridge, Waterloo, Brantford and Guelph. Quebec’s most trade intensive cities would also be affected by tariffs placed on the automotive sector, says the Canadian Chamber of Commerce, with the study placing Quebec’s regions as being seventh, ninth and twelfth-most at risk.
TRAINING TRIALS
A recent survey conducted by Apprenticeship Central in the United Kingdom has found that concerns about time, cost and difficulty finding suitable candidates remain primary obstacles in hiring new apprentices within the trades. When looking at the automotive industry specifically, the study notes that a lack of time for training, at 31 percent of respondents, is increasing due to rising pressures around profit margins, KPIs and key to key time. In a close second, concerns about cost registered at 28 percent. Here, businesses noted concerns about the upfront and ongoing investments required to maintain apprentices throughout their stay. Meanwhile, uncertainty about the overall apprenticeship process scored at 13 percent.
While the automotive sector is the secondmost vulnerable area following the oil and gas industry, its prevalence across the country potentially puts multiple regions at risk.
TRAINING
CAREER CONNECTIONS
Pfaff Autoworks hosted a job fair in late February with the goal of introducing new talent to the automotive industry. During the event, approximately 65 attendees participated in networking opportunities to speak with experts in the industry and learn what Pfaff Autoworks has to offer. The event also gave attendees the chance to view a special display of the championship-winning Pfaff Motorsports race car.
“The highlight of the event was meeting several young industry related talents and discussing what we do as an organization,” said Jeff Pabst, General Manager Canadian Collision, Pfaff Autoworks.
DOUBLE TROUBLE
Presented in partnership with Career Transitions, Lethbridge Polytechnic has announced the development of a dual-credit program in order to provide high school students with better access to the trades. The newly developed 15-week course program highlights all trades programs currently offered at Lethbridge College, including, but not limited to: automotive service technician, heavy equipment technician and parts technician. For these programs, the course format is a combination of asynchronous and in-person learning, where students will review theory online and then visit the campus for hands-on application under the direction of Centre for Trades faculty.
MENTORSHIP MEET-UPS
Accelerate Auto, a Canadian organization aiming to help Black talent find opportunities in the automotive sector, has announced the launch of its 2025 mentorship program for women in the industry. The new mentorship program builds on the previously initiated pilot program first started in 2024. Key features of the program include the ability for participants to connect with accomplished mentors and prominent figures in the automotive industry, receive tailored guidance, and engage in strategic networking opportunities.
ELECTRIC VEHICLES
EVS IN 2024
According to Mitchell’s Plugged-In: EV Collision Insights 2024 Year in Review, electric vehicle (EV) repairable claims frequency has increased by 34 percent from 2023. EV claims frequency for collision-damaged, repairable battery electric vehicles (BEVs) further rose to 3.84 percent in Canada compared to an increase of 2.71 percent in the United States. These statistics represent a year-over-year increase of 34 percent and 38 percent respectively. And, when looking at BEV total loss frequency, the report indicates an increase in Canada from 5.9 percent in 2023 to 8.7 percent in 2024.
ELECTRIC HAZE
An Automotive Retailers Association B.C. Auto Recyclers’ Division (BCAR) summary analysis on EVs sold via ICBC auctions in 2023 and their rebuild and inspection rates reveals that, despite a high number of EVs being designated for rebuilding, only 20 percent of these vehicles were successfully rebuilt to pass the Commercial Vehicle Safety and Enforcement (CVSE) inspections. BCAR notes that 652 EV units were sold via ICBC auctions in 2023; these were either rebuild-designated vehicles (588 units or 90 percent of total) or dismantle parts only (DPO) (64 units or 9.8 percent of total). BCAR concludes the report by stating the need for stronger policies and industry collaboration should B.C. meet its 2035 ZEV mandate.
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The top North American BEV markets based on repairable claims frequency is as follows: British Columbia: 7.46 percent, up 2.11 percent; California: 5.59 percent, up 1.17 percent; Quebec: 5.68 percent, up 2.17 percent.
CAN YOU BELIEVE THIS?!
BYGONE BILLS
Imagine being charged for an accident that happened before the moon landing. For one Ossie Gildart, the 85-year-old driver was shocked to learn that his licence had been suspended due to an accident that reportedly occurred in 1960. The Bathurst, New Brunswick resident is facing a $4,661.91 fine for an accident that took place in Toronto and which he has no memory of. While Gildart’s licence has been reinstated following receiving the sudden fine, he is still left with a demand of payment from the Ontario Ministry of Transportation—although, he has been told he can pay it back in installments. If nothing else, this proves that some debts never truly die—they just take a leisurely 64year road trip before catching up with you. Hopefully, for Ossie Gildart, the next surprise from the past is a forgotten lottery win and not a parking ticket from the Jurassic era.
ROLLING ON EGGSHELLS
Stellantis is breaking eggs, and it’s about innovation. The automaker suggests that eggshells could be used to make tires more efficient in wet conditions. The patent application, originally filed with the United States Patent and Trademark Office in 2023, specifically suggests that calcium oxide (CaO) could be extracted from discarded eggshells and used to replace the carbon black and silica found in traditional tires. For Stellantis, a CaO-infused tire formula will reportedly improve fuel efficiency by approximately three percent and rolling resistance by 20 percent when compared to standard tires. As a result, as Stellantis takes a crack at revolutionizing tire technology, it seems the future of driving may not just be about speed and power—it might also involve a little bit of egg-cellent sustainability, but only if the technology successfully hatches at the manufacturing stage.
In response to the threat of continued payments, Gildart’s family is reportedly deciding on next steps, including potentially hiring a lawyer to help dispute the charges.
ITHE BODYWORK Beyond
THE D’ALESSANDRO FAMILY’S COMMITMENT TO COMMUNITY AND CONNECTION AT THE CSN 427 AUTO GROUP
BY SARAH PERKINS
t can be easy to assume that repairing a vehicle is solely a technical project. From an outside perspective, the process of beating panels, recalibrating parts and refinishing the dents and scratches acquired in a collision can easily seem to be the only repairs taking place.
However, the third generation of the CSN 427 Auto Group, Nick, Jessica, Gabe and Giulian D’Alessandro, instead know that below the surface of every repair also comes the opportunity to build and foster community spirit and support.
The four family members, siblings Nick and Jessica D’Alessandro—the children of Lorenzo D’Alessandro, General Manager of the CSN 427 Auto Group—and siblings Gabe and Giulian D’Alessandro—the children of Frank D’Alessandro, Vice President of Operations—each entered the business in different ways but have since joined together on the same path toward unified success.
GABE D’Alessandro
“I’ve been working in the business now for 10 years,” Gabe reported. “I first began working here during university over my reading weeks where I would organize the shop and pick up cars.”
“I saw the experience at the time as a way of getting acclimated to the business and the industry before I was fully thrown in after finishing my degree.”
“It was challenging at the start,” Gabe continued. “I was moving from student life to the professional world, and it felt like I was doing a 180-degree turn. But I worked hard to integrate myself into the business and I’m now a body technician and help manage our new Quick Repair Shop.’
Nick D’Alessandro Giulian D’Alessandro
“I’ve been working in the business for seven and a half years. Like Gabe, I originally went to university and worked on getting my master’s in operations management before getting into the industry, ’Nick said.
“I wasn’t initially planning on working in the automotive industry at all but was searching for a job after graduating university and was asked by the family to temporarily fill an HR position,” Nick continued.
“I had limited knowledge of the role but was glad to help out. I didn’t fully know what the role would entail, but I understood people. I was in this position for six months before moving into a certification and training role. At the CSN 427 Auto Group, we’re always looking to add certifications to the business. I also now work on the financial business planning side of things with a focus on both our long term and the short-term goals.”
“I’ve been working in the business for eight years. After university,
JESSICA D’Alessandro
“I initially never had an interest in cars or plans to get into the business. However, following university, I started to consider the business more closely and decided that I didn’t want to pass up the opportunity,” Jessica commented.
“I initially started on the accounting side of things until our previous HR Manager suggested that I could have a role in Marketing and PR,” Jessica continued, ‘I started off by delivering donuts to our dealer partners in the area and developing our websites. It was a good fit.’
“Now, I am our Head of Marketing and PR and I also help with maintaining our I-CAR recognitions, certifications and training and I’m so glad I decided to take a chance on something that I had previously not even considered ten years ago.”
“As a business, our goal continues to be making desires align,” said Nick. “One thing that people don’t often understand about the industry is how difficult it can be to balance the opinions of so many different stakeholders. For instance, the expectations between, say, the customer, the insurance company, the OEM and the collision repairer may not always be aligned, and so, as a family and a team we work hard at our three shops to be the thread that pulls everything together.”
And, alongside this shared goal of finding balance between industry members, Nick, Jessica, Gabe and Giulian also make sure to extend a familial spirit to all involved.
“Our biggest achievement as a business is first and foremost excelling at our trade,” Gabe said. “After this, however,” it is definitely being so integrated as a family business. We all take a lot of pride that we’re all here as family and we always try to extend this feeling to our customers and staff.”
“It’s all about continuing to adjust the culture of the business to fit modern standards,” Nick continued. “With over 160 employees across three shops, it’s important to us that people come to work excited and passionate. At the end of the day, we’re all a community working towards a shared goal.”
In order to help keep up with the demands of the modern shop, the D’Alessandro family also makes sure to invest in the latest technology to stay up to date with the learning curve.
“For today’s vehicles, you almost have to be an electrician and a technician,” said Nick. “It’s not just about fixing cars anymore. This is why we consider certifications to be such a high priority for staying up to date. Gabe, for instance, has done his I-CAR’s certification and the training for many of our OEM partners. The ability to adapt, learn and grow is key for continued success.”
A focus on procedure and community connection was also key in helping the business survive its most challenging period: the Covid-19 pandemic.
“Covid was our most challenging time,” said Gabe, “but we stayed connected and focused on being able to survive and stay busy during this time. Our goal was to keep people coming to work and having fun.”
“We made it a priority to check in with each other and offer space for
anyone going through a difficult time,” Nick continued. “We wanted to help people have tasks and feel productive, especially during a period where so much of the industry and people’s lives were put on pause.”
As the business celebrates its 50th anniversary this year, the D’Alessandro family plans to continue with the spirit that first got them started in the industry.
“Our future goal is always continuous improvement,” said Jessica. “We want to make sure that as we grow the business, we still keep a positive workplace culture and maintain a small business feeling.”
“We also want to continue participating in charity initiatives and to give back to the community that helps support us. For instance, we do a food drive every year, and we would like to continue growing this initiative,” Nick continued.
“Our advice for the industry and for those looking to get involved,” Nick said, “is to have an open mind. We’ve all learned first-hand the level of technical experience and accomplishment that can be gained from working in the industry. There are so many transferable skills and opportunities to connect with so many interesting people.”
In this way, while it can be easy to get caught up in the repairs, to not see the connections between the calibrations, and to not dig past the technical surface of collision repair, for the D’Alessandro family, the takeaway is something far deeper than just performing a trade.
“I can confidently say for myself and my family, when I reflect on my work at the end of the day,” Nick concluded, “what I remember most is the interactions I had rather than the technical aspects. Collision repair may be about rebuilding vehicles, but it’s also about building relationships.”
A CUSTOM
Tunforgettable weekend of automotive passion. With hundreds of one-of-a-kind vehicles on display, celebrity appearances, and thrilling panels, the event became the go-to spot for both car enthusiasts and auto body professionals alike.
A standout moment came on Student Day, when Rust Valley Restorers stars Mike Hall and Avery Shoaf took the stage, captivating a packed crowd with insights into the importance of promoting the auto body industry to the next generation. The duo also treated attendees to two more dynamic panels throughout the weekend, sharing their experiences and expertise in the world of restorations.
Legendary custom car designer Chip Foose of Foose Designs was also on hand, signing autographs and engaging with fans through lively discussions on the artistry of vehicle design.
CARSTAR Stouffville once again had a successful Motorama. This year, the team celebrated in style with the spotlight on their awardwinning 1966 Chevy II Nova SS, a classic muscle car that was restored by the talented team at CARSTAR Stouffville. This beautiful vehicle earned top accolades, including placing in the top ten for the Grand Champion final and winning the Hagerty Class award and Best First Time Shown Street Machine at last year’s show.
Chip Foose of Foose Designs attended Motorama signing autographs.
The Savellas’ car at this year’s show. Needless to say, the ’66 Chevy II Nova SS was a crowdstopper.
From sleek tuners to rugged rat rods, the variety of vehicles showcased at the expo reflected the endless creativity and craftsmanship driving the world of customization.
“We are truly honoured to return for a second year, and it was a privilege to be part of such a fantastic event celebrating the passion and artistry of the automotive community,” said Pat Savella, owner of CARSTAR Stouffville. “The event was a huge success for us, highlighted by the recognition of our hard work and creativity with three prestigious awards: Class Winner, Best Engine; Street Machine & Outstanding Award; Street Machine. These accolades are a testament to the dedication and teamwork of our staff, and we couldn’t be prouder.”
From sleek tuners to rugged rat rods, the variety of vehicles showcased at the expo reflected the endless creativity and craftsmanship driving the world of customization. For auto body pros, the event served as a perfect reminder of the craftsmanship and skill involved in every build, whether it’s a custom paint job or intricate bodywork.
Check out an exclusive photo showcase of the event here.
Check out our exclusive photo showcase on Flickr by scanning the QR code.
DRIVEN BY PASSION
HOW EMILY CHUNG CHOSE TO EMBRACE FAITH IN THE AUTOMOTIVE INDUSTRY
BY SARAH PERKINS
While automotive trends and technologies may change, the industry continues to be built on a single constant: it is those with a passion to embrace opportunities that find success.
Similarly, for Emily Chung, founder of AutoNiche Inc., and recent recipient of the Ontario Premier’s award for impacts made in the skilled trades as an automotive service technician, it was an initial passion for education, mixed with a calling from faith, that first kickstarted a career which is now giving back to others.
And, like so many in the industry, for Chung, a journey in the industry first began as she followed her faith and believing in the spiritual, technical and familial path originally set out for her.
“I initially got a degree from the University of Waterloo in psychology and business and started my career as a psychometrist. Following this, I moved to join my father’s automotive parts company—which he started when I was a teenager.
“Growing up, I had only known a little about auto parts and the automotive industry. I knew how to make the part, how to ship it over, but I didn’t know anything about the technical aspects of the industry. It was during my maternity leave with my second child—after having become a project manager at my father’s business—that I decided to go back to school, specifically Centennial College.”
Chung believed her education would help her navigate the industry.
“I definitely didn’t think I would be doing what I’m doing today and building my own space in the industry. But, at Centennial, I did very well at my Level One. I placed second overall and placed first in engines, and this reinforced, for me, that I had an aptitude for the industry.”
This initial success inspired Chung to follow her faith and after returning to her father’s shop, she informed him that she felt called to open her own repair shop.
Fast forward 16 years, and Chung has continued to grow in ability and confidence alongside the industry. After getting her Level Two, Three and eventually license, Chung has grown AutoNiche Inc. into a business that is double the size from when it first started.
“Since 2015, I’ve been off the shop floor,” Chung said. “I decided at that time that I can replace myself as a technician, but I can’t replace myself as a shop owner. I’ve learned a lot from those around me. I still purchase from jobbers who purchase from my father. I want to be able to honour the people who have supported his business and who gave me my first exposure to the industry.”
In working on giving back what she has learned from the industry, Chung takes pride in now being an advocate for others looking to get a start in the automotive field.
“Aside from building the business—which would certainly be my biggest achievement—my other biggest achievement would be advocating for the industry. I take the time now to speak with consumer media outlets and elementary and high school students considering skilled trades.”
On this note, when it comes to education in the industry, Chung believes that there is always room to grow. She currently teaches at the Automotive Business School of Canada, a division of Georgian College.
“I believe that there’s always room to grow when it comes to creating knowledge accessibility in the industry. I think that in terms of the automotive side of things, I often see a missed opportunity a lot of times because we are the first point of contact for a lot of students,” Chung highlighted.
“This is especially true for young students like those in elementary and middle school because they have been sitting in vehicles all their lives, but don’t necessarily have any exposure to any aspects of the other trades.”
“When I speak to students, I always try to impress upon them that we have everything on four wheels. We have mechanical, electrical, heating, plumbing, welding and more, and you can’t say this about every trade. How much affinity, after all, do children have with, say, drywall? By comparison, cars are much easier to make cool.”
“In terms of education, I also think it’s important to remember that when it comes to automotive repair, we are skills first. Institutions don’t always have access to full OEM information and without this, how do you ensure that your students develop all the necessary skills they need to be successful?”
“My advice for the industry,” Chung concluded, “is just to stay true to who you are. There are a lot of opportunities in the industry and a lot of people will suggest different paths based on your specific background, but ultimately, it’s about doing what you’re passionate about.”
Emily Chung receiving an Ontario Premier’s award for impacts made in the skilled trades as an automotive service technician.
FROM CAREER FAIRS TO Red Seals
HASAN BOBAT’S JOURNEY INTO THE COLLISION REPAIR INDUSTRY
BY SARAH PERKINS
Our industry often hears about the need to attract fresh talent and market the industry to the next generation of workers. From career fairs to social media campaigns, the focus is frequently on how to introduce young people to the field.
What is less often discussed is the real, long-term pay-off of these efforts.
For Hasan Bobat, autobody technician, Vehicle Body Overhaul D.W. Harvey Shop, the decision to join the automotive industry was a result of “the welcoming spirit” of Tropicana Community Services’ Career Expo in 2019.
“When I first began thinking of my career options, I liked the aspect of art and the idea of working with my hands. When I went to Tropicana Community Services’ Career Expo, I was interested in seeing what was available, but didn’t originally expect to get into automotive,” Bobat noted.
“I found Tropicana very engaging and so I decided to embrace the opportunity and follow through. I applied to the Auto Body and Collision Damage Repairer 310B Trade Code Pre-apprenticeship Level 1 training program and was accepted into the spring, 2020 cohort.”
As someone who started in the industry during the pandemic, Bobat said persistence is key.
“During the first year of the pandemic, we would do our theory portion online and then have separate times to work on the hands-on aspects. Other challenges that I faced at the time were trying to figure out the bureaucratic side of the industry and balance my work-life schedule around the pay cut I had to take while learning.”
“I worked hard to see the challenges of learning as stepping stones taking me where I wanted to be. It felt like taking steps backwards at the time, but in reality I was actually setting myself up to slingshot ahead.
“My biggest achievement has definitely been getting my Red Seal,” Bobat said, proudly showing off the gold and red frame hanging on his wall.
At the beginning of the year, Hasan Bobat also received a Tropicana Community Services Student Success Scholarship at a celebration honouring three classes of now-working apprentices whose original graduation was postponed due to the pandemic.
“I think it’s important for people to know that the trades are hard work and learning a trade is comparable to attending university.”
“And, when it comes to automotive repair,” Bobat concluded, “it’s also important for those considering the industry to know that there are so many opportunities. At the end of the day, I think that the industry is fun and getting to do what I do makes me feel accomplished.”
Hassan Bobat (right) Red Seal Licensed 310B Auto Body technician at graduation ceremony with Manager Mike Farhoud (left).
“I think it’s important for people to know that the trades are hard work and learning a trade is comparable to attending university,” Bobat said.
“Hasan’s journey is a shining example of the impact of Tropicana’s Auto Body and Collision Damage Repairer Pre-Apprenticeship program. His hard work, determination and willingness to embrace every opportunity are exactly what this program is about—helping students develop the skills, confidence and industry connections needed to build a successful career.”
– Anthony Grey, President and Chair, Board of Directors, Tropicana Community Services
TROPICANA COMMUNITY SERVICES’ AUTO BODY AND COLLISION DAMAGE REPAIR PRE-APPRENTICESHIP PROGRAM
In participating in Tropicana’s program, Hasan Bobat completed:
• Seven weeks of academic upgrading and pre-employment training
• A 2020 Discovery Day Class field trip, including a virtual breakout session hosted by CARSTAR, 3M Canada and AkzoNobel
• An introduction and virtual tour of the AkzoNobel Training Center
• Information sessions on what occurs at the shop level, alongside videos of the entire repair process
• Curriculum on the estimating process
• Curriculum on health and safety within the industry, such as proper mask fit
• 12 weeks technical training at Centennial College, School of Transportation
• 12 weeks of paid work
Among other activities and course work.
Paulo Santos, acting Dean, School of Transportation at Centennial College weighed in on what students can expect from an education in the automotive industry as well as what Tropicana has to offer.
“Sixteen years ago, Tropicana set out on a mission to provide students with not just skills, but a passion for the autobody trade and a pathway to a great career in autobody,” Santos said. “They envisioned a program that would not only educate but also inspire individuals, and I am proud to say that Tropicana has exceeded those expectations. Being the first professor at Centennial to teach the very first class and watching this program grow and flourish has been one of the most rewarding experiences of my career.”
“Right from the get-go,” Santos continued, “Tropicana provides a one-in-a-lifetime opportunity to individuals who want to do something with their lives but don’t have a clear vision of a career or how to get started. I’ve witnessed individuals showing up for school unsure whether autobody is for them. However, as the classes go on and the days pass, you can start to see the sparkle in their eyes, the excitement in their faces and the change in their attitude as well.”
“It’s always a great feeling to see these individuals take the skills you’ve shared with them and watch them excel. The support that Tropicana has from the industry is second to none. These students can be sure of one thing: as long as the attitude, motivation and passion are there, so will the support to provide these individuals with a great career.”
“However, it does not end there, this is just the beginning. Once these individuals successfully graduate from the Tropicana program and are employed and registered as 310B apprentices, they will need to continue their apprenticeship program, working toward their trade license. To do so, students will need to return to Centennial College to complete levels 2 and 3 in a traditional apprenticeship program and fill out their logbook along the way in order to be eligible to write their C of Q exam for their license.”
For more information, check out: https://tropicanacommunity.org/ auto-body-collision-damage-repairer-pre-apprenticeship/
BY DEVIN LEGEBOKOFF, AUTOMOTIVE REFINISHER
Working in the collision repair industry offers a valuable opportunity to grow, learn and contribute to a vital trade. My experience, however, was marked by challenges related to a lack of support, unclear expectations, and obstacles to professional development.
It should be noted that this is not meant to be a negative commentary on the industry as a whole—I believe it is important to acknowledge that while the industry is often full of opportunities, it is equally full of challenges and there is always room to grow.
For myself, what initially seemed like a promising step in my career turned into a difficult experience that ultimately led to my termination, without cause or severance pay, in an environment where standards and accountability were often lacking.
I began my career at a public insurance-backed repair shop as a detailer, excited about the prospect of advancing into a skilled technician role. The shop had offered me an apprenticeship, and I looked forward to pursuing this opportunity. Unfortunately, the reality of the work environment quickly revealed itself to be much different from what I had expected.
One of the most significant challenges I encountered was a lack of professional development. While I was eager to learn, I was often tasked with menial duties like washing cars and wasn’t given the proper training or opportunities to develop the skills promised when I was hired. Even when I was allowed to work on vehicles, the guidance and supervision needed to foster my growth was minimal, making it hard to feel confident in my progress.
This lack of support was compounded by situations where expectations were unclear or contradictory, which created confusion and stress. I was often put in positions where I had to navigate conflicting instructions, making it difficult to perform my tasks effectively. Mistakes that occurred due to these circumstances were often amplified, negatively affecting my reputation within the shop.
As time passed, it became evident that there were systemic issues within the workplace that contributed to a challenging environment. Efforts to voice concerns or request support were met with resistance, and the atmosphere felt discouraging for anyone trying to improve their
situation. The work culture seemed to discourage open communication, leaving employees feeling isolated.
The situation became particularly difficult when I encountered issues with a repair service on my own vehicle. After paying for a routine service, I received an incorrect repair that caused additional damage to my car. Not only did this error affect my personal plans, but I was also charged for a service that did not meet basic expectations. This experience highlighted a broader issue within the shop—namely, the lack of accountability and oversight that left both employees and customers dissatisfied.
Ultimately, I was terminated without explanation or severance pay, despite my commitment to the job and my desire to continue learning. The absence of clear communication and proper workplace practices left me feeling undervalued and disillusioned.
This experience has caused me to reflect on the broader challenges that exist in the collision repair industry. It’s not the work itself that is problematic, but the work culture and environment that can make it difficult for employees to thrive.
If the industry is to improve, it must focus on creating better support systems for workers, ensuring training opportunities are accessible, and establishing clearer standards for workplace conduct. Without these changes, employees will continue to face barriers to professional growth and job satisfaction.
PRIDE. PASSION. SKILL.
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DENTS AND NONSENSE
IN THE SPIRIT OF HAVING A LITTLE FUN, HERE’S OUR TAKE ON THE AUTOSHOW’S MOST BUZZWORTHY VEHICLE. WHAT HAPPENS WHEN A FULL-SIZED LEGO MCLAREN GETS INTO A FENDER BENDER?
IBY WILLIAM SIMMONS
walked into the recent AutoShow expecting to see cutting-edge technology, wild concepts, and the future of collision repair challenges.
I just didn’t think the biggest question would be: How do you write an estimate for a fender bender on a life-size LEGO McLaren P1?
Now, I’m used to looking at cars and thinking, How much of a nightmare would this be to repair? But this? This was a whole new level.
First of all, it’s made of 342,817 LEGO Technic pieces. Which means, if it ever gets into a collision, do we need to follow OEM repair procedures? Do we need a LEGO-certified structural technician
to piece it back together? Will the repair estimate be in dollars or in minifigure currency?
And what happens if a few bricks go missing? I’ve seen insurance write off entire vehicles for a misaligned ADAS sensor—what happens when we can’t find a crucial 2x4 Technic connector that rolled under the workbench?
Speaking of insurance… good luck getting this one covered. Can you imagine submitting a claim?
Adjuster: “What was the point of impact?”
Me: “Somewhere between the rear diffuser and the childhood nostalgia.”
Adjuster: “And what’s the repair plan?”
Me: “About six weeks of swearing and a YouTube tutorial.”
Let’s not forget the real-world logistics. Is there a certified LEGO scanning system on the market? Do you calibrate the build alignment using a spirit level and your kid’s floor mat? What’s the proper torque spec for a friction pin? Is this a structural repair or cosmetic? Do we need pre- and post-scans?
Also, how do we handle parts procurement delays? Does Bricklink have a hotline for backordered Technic beams? If the build is 1,220 kg, does that make it a light truck by Canadian estimating standards? Do we charge frame time on this?
And let’s talk about repair time. If a shop follows OEM procedures to the letter, will the technicians have to sort every piece by size and colour first, like a kid dumping out a LEGO box before starting a build? What’s the labour rate for brick reassembly? Because if it’s anything like a real McLaren, I’m guessing it’s a five-digit number per hour.
Heaven help the shop if they don’t document each piece reinstalled with time stamps and high-res photos. You think photo documentation is tough with bumper covers—try doing it with hundreds of 1x1 round tiles.
Then there’s quality control. Do we need a post-repair LEGO jig measurement? If it clicks, it fits, right? Or do we need a second opinion from a certified master builder with a clipboard and a magnifying glass?
But the biggest question of all—if we don’t follow McLaren’s official repair guidelines and just slap it back together with super glue… will that void the warranty?
One thing’s for sure: if this thing ever ends up in a DRP shop, I’m betting the insurer will total it faster than you can say “we don’t pay for plastic welding.”
In all seriousness, this sparks genuine curiosity about the nature of materials, documentation, and what “safe repairs” look like when they’re built brick by brick.
And who knows—maybe next year, we’ll see a hot glue recalibration station or a LEGO teardown allowance on an actual estimate. I’m not saying it’s likely. I’m just saying: don’t rule anything out in this industry.
THE FUTURE OF OUR INDUSTRY
YOUNG PEOPLE DON’T CARE?! AS IF!
BY ALLISON ROGERS
This issue is dedicated to the vibrant tapestry of young leaders in the collision repair and automotive profession.
Personally, I find it absolutely vital to dispel the myths surrounding the younger generation’s passion for our industry.
There is a prevalent narrative suggesting that young people are disinterested in hands-on careers or that they lack the work ethic necessary to thrive in fields like collision repair. This could not be further from the truth. Across the entire sector, we find an inspiring resurgence of enthusiasm among young professionals who are not only eager to learn but are also bringing fresh ideas and innovative approaches to the table. See our cover story on the next generation of 427 Auto Group’s D’Alessandros; Emily Chung’s discoveries in the automotive industry; or Devin Legebokoff’s wishes for a more inclusive attitude to understand this mindset to the fullest.
The young leaders featured in this issue are harnessing newwave ideas to elevate the industry. Excitement and creativity are alive and well in our profession. These individuals are embracing advancements such as electric vehicles and sustainable repair techniques, ensuring we stay relevant in an ever-evolving marketplace. Equally, they are calling for change—so our industry will continue to thrive. Instead of merely inheriting the knowledge and practices of previous generations, they are challenging the status quo and advocating for change, proving that they are not just the future of our industry; they are its present.
As we reflect on the stories shared in this edition, it’s clear that mentorship and community support play crucial roles in nurturing the next wave of automotive professionals. It’s our responsibility to
actively engage with these young leaders, providing guidance while also giving them the space to innovate. By opening our doors and sharing our valuable experience, we can create an environment where they feel inspired to contribute and grow.
Moreover, it’s essential to recognize that the diversity of thought and experience these young leaders bring fuels the evolution of our industry. Their perspectives can help us tackle challenges head-on, from embracing new repair technologies to enhancing customer service approaches. As seasoned professionals, we must prioritize listening to their voices and following their lead.
The youth of today are passionate advocates for the collision repair and automotive industries—and we at Bodyworx Professional strive to emphasize this. By supporting them, we not only equip them to thrive but also ensure the longevity and vitality of our profession for years to come. Let’s embrace their spirit and commitment, for it is they who will lead us into a bright, innovative and inclusive future.
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