Collision Repair 24#2

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SUSTAINABILITY IS WORTH THE EFFORT

Smarter repairs, sharper processes—this issue explores the real steps driving a greener, more efficient industry, one small step at a time

BY DARRYL SIMMONS, PUBLISHER

In an industry built on precision, resilience and integrity, it’s no surprise that conversations around sustainability have begun to take deeper root. Sustainability isn’t a trend—it’s a necessary evolution.

At Collision Repair magazine, we believe that embracing more sustainable practices isn’t just good for the planet—it’s good business. It’s smart operations. And it’s a shared responsibility.

Over the years, we’ve seen sustainability evolve from buzzword to best practice. And in this issue, we’re devoting considerable space to digging into the core of what that really means—not just in theory, but in day-to-day shop life, in policy and in process.

At its heart, sustainability is about intention. It’s about choosing to do things the right way, even when it’s harder. And that message threads through every story in this issue.

Our Own Commitment: Smarter Print,

We’ve taken a hard look at our own processes, and one area stands out: paper. Like many of you, we love the full experience of a printed magazine. It’s immersive, permanent, and powerful. There’s something about flipping through a physical copy of Collision Repair that gives the stories and the industry the presence they deserve.

But in an age of fast access and shifting reader habits, not everyone wants—or needs—a printed copy. That’s why we’re starting a gradual transition,

Over the years, we’ve seen sustainability evolve from buzzword to best practice.

We’ve explored how documenting repairs properly, following OEM procedures and making the case for proper repairs doesn’t just ensure vehicle safety—it reduces waste, cuts down on unnecessary rework, and supports a longer product lifecycle.

We’ve looked at how education and documentation—two often overlooked but essential tools—can foster a more transparent, efficient system that benefits insurers, manufacturers and repairers alike.

We’ve also shone a light on the ripple effect of repair over replacement, and how the small, consistent actions taken by repair professionals can add up to a big difference. Saving one component from landfill per week might sound modest— but across thousands of shops and millions of repairs, the impact is enormous.

We’ve explored the behind-the-scenes work that makes sustainability actionable—not just ideas, but real tools shops can use.

And it reminds us that every material saved, every process refined, and every repair documented contributes to a healthier, smarter collision repair economy.

offering readers a choice between digital and print.

Going forward, we will be introducing a paid print subscription model. Those who want to continue receiving a printed edition will be able to do so by subscribing directly.

For those who prefer digital—or simply want to reduce their environmental footprint—we’ll continue to offer the same rich content online, for free.

If you already know you want to support print, we’d love to hear from you. Your feedback will help shape how we move forward—and ensure we continue to meet your needs while doing our part for the planet.

Sustainability is a big word. But in our world, it starts with the smallest decisions. Thank you for being part of this conversation and for helping push our industry forward with purpose.

PUBLISHER

Darryl Simmons publisher@collisionrepairmag.com

ASSOCIATE PUBLISHER

Orest Tkaczuk | orest@mediamatters.ca

EDITOR

Allison Rogers | allison@mediamatters.ca

ART DIRECTOR

Yvonne Maschke | yvonne@mediamatters.ca

ASSISTANT EDITOR

Sarah Perkins | sarah@mediamatters.ca

VP OF INDUSTRY RELATIONS & ADVERTISING

Gloria Mann 647.998.5677 | gd.mann@rogers.com

INDUSTRY RELATIONS ASSISTANT Wanja Mann 647.998.5677 wanjamann1@gmail.com

DIGITAL OPERATIONS MANAGER

Cassie Doyle | cassie@mediamatters.ca

AUDIENCE ENGAGEMENT MANAGER

William Simmons | william@mediamatters.ca

MEDIA PRODUCTION SPECIALIST

Dayna Dicuangco | dayna@mediamatters.ca

CONTRIBUTORS

Brian Driehorst, Doug Kirk

Troy Knopik, Stefano Liessi Jay Perry, Paul Prochilo

SUBSCRIPTION

Single edition $7.99 One-year $39.95 ( 6 issues) Collision Repair™ magazine is published bimonthly, and is dedicated to serving the business interests of the collision repair industry. It is published by Media Matters Inc. Material in Collision Repair™ magazine may not be reproduced in any form without written consent from the publisher. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent columnists. All facts, opinions and statements appearing in this publication have been compiled and included with the permission, though not necessarily the endorsement, of the editor, or of independent columnist contributors, and are in no way to be construed as those of the publisher, or as endorsements of them.

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Collision Repair magazine is published by Media Matters Inc., publishers of:

People on the Move

REBECCA FYFE | UNIPARTS O.E.M.

Uniparts O.E.M. has announced that Rebecca Fyfe has been named the new territory manager for the company in British Columbia. In her new role, Fyfe will work on growing and managing the Uniparts O.E.M. supplier network, as well as ensuring high in-class service to all current and future customers. Fyfe brings 15 years of experience in the collision repair industry to the role.

NATASHA WOODS | VICE PRESIDENT, SAPUTO CAPITAL COLLISION GROUP

Natasha Woods of Saputo Capital Collision Group has taken over the role of Vice President of the company. Joe Saputo, owner and operator of Saputo Capital Collision, told Collision Repair that Woods is the definition of high performance. “She has mastered every facet of the business,” said Saputo. “Her journey from finance to leadership has been extraordinary, proving her ability to adapt, innovate and lead in an ever-changing industry. I have worked with and trained many professionals, but witnessing Natasha’s rise to the top has been an honour.”

JOERN STOEVER | SATA CANADA

SATA Canada announced the departure of the company’s General Manager, Mr. George Varagic on March 26th. To guarantee a seamless transition, Mr. Joern Stoever from SATA Global will temporarily assume Mr. Varagic’s responsibilities at SATA Canada. Mr. Stoever has worked closely with the Canadian market during the last dozen years; building a solid working relationship with many of SATA’s partners in the marketplace, allowing him to bring continuity to the Canadian sector during the transition.

REVOLUTIONIZE TOPCOAT FINISHING

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FLEXIBLE SANDING SYSTEM

For large areas, Super Assilex enables rapid defect removal and light texture correction while maintaining an ultra-uniform finish.

A revolutionary Total Dry system that cuts buffing times by 50% or more. Achieve a more uniform and shallow scratch pattern that can replace compound buffing and result in faster polishing. Re-usable interface pads help reduce material costs while also improving finish quality and minimizing the chance of pigtails or deep scratches.

REPAIRER REPORTS

The Automotive Body Parts Association (ABPA) has released its latest research report detailing the rising cost of repair prices for consumers in the collision industry. Developed in partnership with Depth Services, the study notes that over 75 percent of surveyed drivers reported significant price increases in collision repair, often leading to financial hardship. Additionally, nearly 44 percent of surveyed drivers reported facing prolonged repair delays due to parts shortages.

OEM NEWS

CONNECTING WITH CAR-O-LINER

The ABPA collected responses from over 1,000 individuals in the United States throughout September 2024. Each respondent was required to have experienced a vehicle collision within the past five years of the study.

Car-O-Liner has announced that BMW has now approved the use of the company’s CTR9 Fully Automatic Resistance Spot Welder and the CDR1 Cosmetic Dent Repair Workstation for service and repair procedures on the automaker’s vehicles worldwide. “We are honored that the industry-leading Car-O-Liner CTR9 and CDR1 have been approved for use on BMW vehicles,” said Tim Garner, national accounts and OEM sales manager for Car-O-Liner. “This endorsement underscores the superior quality and performance of Car-O-Liner equipment, making them indispensable, productivity-enhancing solutions for professional workshops.”

BUSINESS NEWS

CANADIAN WINNERS

Canada has two winners in this year’s Women’s Industry Network Most Influential Women awards—Trista Anger of BASF and Renee Sicotte of Marion Auto Body and Glass. The WIN MIW award recognizes women who have enriched the collision repair industry with their leadership, vision and community involvement. “In one word—I am humbled,” said Anger. “There are so many incredible women in our business. Any one of them could be the recipient of the MIW award. The fact that someone felt compelled to nominate me leaves me speechless and extremely grateful.” “Launching WIN in Canada was a welcomed initiative as we work together to enhance the role of women in the collision repair industry,” said Sicotte, who has taken action to bring WIN to her home province of Manitoba.

TECHNOLOGY NEWS

A NEW WAVE

years. This includes scholarships, mentorship, membership support and events, and most importantly to me, the chance to create a network of strong, like-minded women who can support and grow one another in our beautiful country,” concluded Sicotte.

AkzoNobel Vehicle Refinish North America has introduced a new generation waterborne basecoat, designed to enhance sustainability and improve bodyshop productivity. This new basecoat—Autowave Optima—is said to help achieve up to 50 percent faster processing times compared to conventional basecoat application methods. The new technology has been tested at five Canadian collision centres, said Fred Daoust, country manager for AkzoNobel’s Canadian operations.

INSURANCE NEWS

RISING RATES

Alberta’s Automobile Insurance Rate Board (AIRB) recently confirmed that automotive insurance rate increases of up to 7.5 percent will officially take place in July. According to a 2025 AIRB report, Alberta drivers paid an average annual premium of $1,703 in the first half of 2024, among the highest in Canada. Under the proposed new provincial system, victims of car accidents would not be able to sue parties responsible for injury and would instead be paid by their own insurers at compensation rates set by the province.

“The women in the Canadian collision sector need the amazing opportunities WIN has presented in the US for many

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PRECISION IN EVERY POUR

CHC Paint & Body Shop Supplies and PPG Showcase MoonWalk System

BY WILLIAM SIMMONS

Toronto, On — It was a day of precision, innovation, and hands-on learning as CHC Paint & Body Shop Supplies partnered with PPG Canada to host a special event on March 20, giving local bodyshops an exclusive look at PPG’s MoonWalk™ automated mixing system.

The event brought together shop owners from across the region to CHC’s facility, where PPG’s representatives showcased the technology behind MoonWalk and demonstrated its impact on paint mixing accuracy, efficiency, and profitability.

PPG’s MoonWalk system is designed to eliminate human error from the mixing process, delivering precise measurements down to the 1/100th of a gram. Featuring an enclosed automated mixing environment,

MoonWalk reduces waste, improves colour matching, and frees up valuable time for painters—allowing them to focus more on repairs and less on mixing.

Attendees were able to watch live demos of the system in action, ask questions, and see firsthand how the MoonWalk system could fit into their own operations. “This is a game-changer for any shop looking to improve consistency and control costs,” said Keith Chapman, national manager refinish for PPG Canada. “From reducing product waste to cutting down on rework, MoonWalk offers measurable improvements.”

The event also highlighted the system’s cleaner work environment. With pre-programmed formulas and fully contained

dispensing, MoonWalk helps reduce spills and exposure, supporting a safer and more compliant workspace.

Beyond the technical demos, the event provided a valuable networking opportunity, bringing together bodyshop professionals, suppliers, and paint experts. With rising material costs and the ongoing push for greater efficiency in collision centres, many attendees left considering how automation like MoonWalk could offer their shops a competitive edge.

“Any tool that reduces waste, saves time, and improves the painter’s workflow is worth a serious look,” added Chiappetta. “And today’s turnout shows just how interested local shops are in staying ahead of the curve.”

Beyond the technical demos, the event provided a valuable networking opportunity, bringing together bodyshop professionals, suppliers and paint experts.

Attendees were able to watch live demos of the system in action, ask questions, and see firsthand how the MoonWalk system could fit into their own operations.

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HIGHLIGHTS FROM CCIF TORONTO 2025

CCIF Toronto Delivers Key Insights on Technology, Talent and Industry Collaboration

Canada’s largest gathering of collision repair stakeholders returned March 19–20, 2025, as CCIF Toronto joined forces with the Canadian Auto Care Industry Conference (CAIC) for two packed days of professional development, networking and innovation.

Held at the Delta Hotels Toronto Airport & Conference Centre, the event attracted professionals from across the collision ecosystem—including repairers, insurers, OEMs, suppliers and service providers—all connecting under one roof. Attendees explored the latest tools and technologies at the CCIF Vendor Showcase while diving into timely conversations on industry challenges and solutions.

The event kicked off on March 19 with an industry-wide networking reception that brought together stakeholders from both the mechanical and collision sectors. The reception set the stage for a day of learning and dialogue, culminating in a strong turnout for CCIF Toronto on March 20.

Thursday morning began with a focus on profitability. Jim Bethune of Bethune Consulting Services opened the session with an in-depth look at how businesses can leverage information technology to streamline processes, reduce costs and drive efficiencies at the shop level.

The morning continued with a presentation on insurer–shop collaboration, led by Tom Bissonnette, executive director of the Saskatchewan Association of Automotive Repairers (SAAR), and Ryan Smith, vice-president of claims at Saskatchewan Government Insurance (SGI). The session highlighted how open communication between bodyshops and insurers leads to safer, more efficient repairs and stronger working relationships.

Following a networking break, attendees were offered a chance to personalize their learning experience with concurrent sessions—each offered twice—to explore CCIF’s key pillars: profitability, human resources and vehicle technology.

In the profitability track, Mitchell’s Ryan Mandell presented insights on the rising cost of repairs, vehicle design changes and the potential financial impact of tariffs. In the HR session, Claudia Morgillo of The Collision Career Institute focused on building positive workplace culture, trust and team performance in the face of ongoing change. A third session, led by Mary and Molly Mahoney, explored how the Collision Engineering Program is preparing the next generation of

technicians through industry collaboration, mentorship and applied learning.

The afternoon shifted toward advanced learning and technology. I-CAR Canada and I-CAR US provided an overview of modern repair procedures, adaptive training methods and the importance of post-collision inspections. The closing session, led by BodyShop Booster CEO Ryan Taylor, offered a look at how artificial intelligence is transforming shop workflows, from customer communications to repair planning.

With high engagement, practical takeaways and a showcase full of cutting-edge solutions, CCIF Toronto 2025 reinforced the event’s reputation as a cornerstone of the Canadian collision repair calendar.

AN INDUSTRY AT THE CROSSROADS

The IBIS Global Summit 2025 Reimagines Collision Repair’s Future

For over two decades, IBIS has stood as the collision repair industry’s premier meeting point, and the upcoming IBIS Global Summit 2025 is set to continue this theme. Scheduled for 24th to 26th June, 2025 at Istanbul’s Swissôtel The Bosphorus, the IBIS Global Summit 2025 will unite more than 350 industry leaders from 30 countries to discuss the challenges and opportunities shaping the collision repair industry.

Under the theme “Shaping the Future: Leadership Through Collaboration,” this year’s summit will focus on matters in today’s evolving landscape. This year’s conference program will feature targeted panel discussions and strategic sessions addressing the industry’s most pressing concerns, from technological disruption to emerging repair methods and business model innovation.

Istanbul offers a stunning backdrop for the IBIS Global Summit 2025, with its unique position bridging continents, reflecting the summit’s focus on connecting perspectives to drive innovation. The Swissôtel The Bosphorus provides an ideal setting for both formal sessions and valuable networking. Since 2001, the summit has been essential for forward-

thinking professionals, emphasizing the need for collaboration in tackling industry challenges.

Registration is open, and spots are filling fast, so securing your place is essential. The summit will feature expert speakers addressing the evolving collision repair landscape, including new materials, advanced driverassistance systems, and shifting consumer expectations.

IBIS Global Summit 2025 is supported by Platinum partners, 3M, Axalta, Betag Innovation, Repairify. Gold partners AkzoNobel, BASF, Car-O-Liner, Enterprise, I-CAR, PPG, RS Servis, Sata, Thatcham Research, and Silver partners Advantage Parts Solutions, Carstar, CSN Collision, DAT Group, DeVilbiss by Binks, KAPCI Coatings, and Plasnomic.

FOR MORE INFORMATION ON THE IBIS GLOBAL SUMMIT AND THE 2025 IBIS EVENTS CALENDAR, VISIT THE IBIS WORLDWIDE WEBSITE AT WWW.IBISWORLDWIDE.COM. TO REGISTER YOUR PLACE, GO TO  HTTPS://IBISWORLDWIDE.COM/IBIS-GLOBAL-SUMMIT-2025/REGISTRATION/

Recycled Transmissions and Engines are carefully removed from the vehicle in one of our state-of-the-art dismantling plants, inspected for damage, and inventoried with consistent descriptions and accurate donor vehicle mileage to ensure quality.

Remanufactured Transmissions and Engines go through a systematic process and are restored to “Like New” condition, meeting or exceeding OEM specs. Most LKQ Remanufactured Transmissions come with 3-Year Unlimited Mileage warranty, and most LKQ Remanufactured Engines come with a 4-Year Unlimited Mileage warranty.

MODERN TRADITION

EDMONTON’S MODERN AUTO BODY BLENDS FAMILY LEGACY WITH OEM-CERTIFIED PRECISION

BY DARRYL SIMMONS

When Dean Wetzlaugk stepped into a leadership role at Modern Auto Body in Edmonton, Alberta, he wasn’t handed a business—he earned his place in the family legacy through hard work and determination.

Founded in 1968 by his parents, Karl Heinz and Herta Wetzlaugk, Modern Auto Body was built on old-world craftsmanship and an unwavering commitment to quality. That foundation hasn’t changed in more than 50 years. What has evolved is the scale, sophistication and precision of the operation.

Today, Modern Auto Body operates in the same west Edmonton location that customers have come to know through generations of growth. Spanning more than 21,000 square feet, the shop is equipped with cutting-edge tools and technology, and holds Original Equipment Manufacturer (OEM) certifications from 10 major automotive brands— including some of the most exclusive and advanced vehicles on the road.

From left to right: Gurdeep Dhaliwal, General Manager; Jason Sabatier, Controller; Dean Wetzlaugk, President; Michelle Borduzak, Vice President; and Jason Findley, Assistant Manager and Technical Director at Modern Auto Body.

Today, Modern Auto Body operates in the same west Edmonton location that customers have come to know through generations of growth. Spanning more than 21,000 square feet, the shop is equipped with cuttingedge tools and technology, and holds Original Equipment Manufacturer (OEM) certifications from 10 major automotive brands—including some of the most exclusive and advanced vehicles on the road.

“We’re working on rolling computers, aluminum bodies, multi-layer paint finishes, carbon fibre panels and complex ADAS systems. Every car that comes through the door is a new challenge, and we’re ready for it.”

— Gurdeep Dhaliwal, General manager

“We’ve learned to be very efficient in our space,” says Dean. “Our customers appreciate our proximity to the dealerships and the convenience of a central location.”

“I grew up in the business—sweeping floors, washing cars, sanding parts. My dad had extremely high standards, and he expected the same from everyone around him,” says Dean. “That mindset shaped everything we’ve done since.”

Dean acquired his Alberta auto body technician licence at 19, just as the business was transitioning from handwritten estimates to digital platforms. Over time, he took on every aspect of shop operations—from parts ordering and appraisals to technician training and hiring. He had the vision to pursue OEM certification in multiple brands, ensuring Modern wouldn’t just be another body shop—but a premier collision repair centre known for excellence.

The shop steadily expanded in both capacity and capability, earning a reputation as the go-to shop for high-end, technologically complex vehicles.

Modern Auto Body now holds OEM certifications from Tesla, BMW, Mercedes-Benz, Porsche, Jaguar, Land Rover, Bentley, Lexus, Subaru and MINI. This elite list not only signifies repair excellence—it reflects the trust placed in Modern by OEMs and luxury dealers across Western Canada.

But Dean is quick to emphasize that these certifications are more than just badges of honour.

“We’ve always reinvested in doing things properly—OEM procedures, training, equipment and certifications. Not because it looks good on paper, but because it’s the only way to ensure safe, accurate repairs,” he says. “Repairing vehicles properly is both a technical job and a moral one. We owe it to our customers to fix their cars the right way—and to keep raising the bar while we’re at it.”

That moral foundation is most visible in Modern’s customer-first approach. When insurance companies push back on repair plans, Modern refuses to compromise.

“I grew up in the business—sweeping floors, washing cars, sanding parts. My dad had extremely high standards, and he expected the same from everyone around him. That mindset shaped everything we’ve done since.”

“We stand behind our process and our workmanship—and that’s reflected in the trust our customers and dealership partners place in us,” Dean says.

This unwavering commitment has meant making difficult decisions. Unlike some competitors, Modern refuses to participate in Direct Repair Programs (DRPs), choosing instead to align fully with the vehicle owner and the OEM.

“You can’t be OEM certified and in a DRP at the same time. You either work for the insurer, or you work for the vehicle owner and the brand. We’ve made our choice,” says Dean. “OEM repair procedures are the only legitimate standard, and yet we’re constantly in situations where insurance appraisers refer to an ‘industry standard’ that isn’t documented anywhere. In my 42 years in the industry, I’ve never seen it. For Modern it’s all about consumer protection.”

Modern doesn’t just meet standards—it sets them. The shop is widely recognized for writing comprehensive, detailed appraisals that not only outline what will be done but

— Dean Wetzlaugk

also educate customers on why each procedure is required—providing critical consumer protection in the process.

That same thoroughness drives Modern’s sustainability efforts. By focusing on repair over replacement, using only OEM parts and materials, and leveraging techniques like paintless dent repair (PDR), the shop reduces waste and minimizes its environmental impact.

General manager Gurdeep Dhaliwal, who came to Modern after years working for a luxury dealership service management, says that integrity is what drew him to the shop.

“I saw the difference long before I joined,” says Dhaliwal. “No paint match issues, no complaints—just consistent, high-quality repairs, every time. Modern was clearly operating at a higher standard.”

Building that standard has taken decades— and a relentless focus on culture.

“We’ve spent years building the right team,” Dean explains. “Early on, we realized it was more important to hire based on culture and attitude than just technical skills. That’s why we partner with local trade schools and

apprenticeship programs—to find skilled individuals who align with our values and help them grow into highly-skilled professionals.”

This values-based hiring strategy has paid off. Modern’s staff retention ranks in the top 10 percent of small businesses of its size across Canada. With an average team age of 35, the shop has cultivated a young, skilled workforce that grows and succeeds together.

One-third of the team has been with the shop for 10 years or more. The longest-serving employee has clocked 27 years. Even those who’ve briefly left have returned—recognizing the rare culture they left behind.

Modern’s culture extends beyond the shop floor. The company is active in the local community, regularly supporting events like the Kids with Cancer Society’s Horsepower for Hope and sponsoring local charities and automotive clubs. Inside the shop, teambuilding activities include everything from pickleball and ski trips to Elks football games, laser tag and go-karting. Regular staff lunches and seasonal celebrations round out the employee experience.

The result? An average annual staff turnover rate of just 2.6 percent.

“Our culture isn’t an accident—it’s something we’ve cultivated intentionally. And it’s one of our greatest assets,” Dean says.

As vehicles continue to evolve—especially in the luxury and EV segments—Modern is positioning itself for the future. The shop’s goal remains simple: to lead in safe, quality repairs by staying on the cutting edge of repair knowledge and technology.

“We’re not just fixing dents anymore,” says Dhaliwal. “We’re working on rolling computers, aluminum bodies, multi-layer paint finishes, carbon fibre panels and complex ADAS systems. Every car that comes through the door is a new challenge, and we’re ready for it.”

Looking ahead, the team is focused on expanding Modern’s footprint across Alberta.

“There’s a real opportunity to bring Modern’s standards to more customers across the province,” says Dean. “But no matter how much we grow, the commitment stays the same—do it right the first time, every time.”

In an industry often shaped by compromise, Modern Auto Body continues to raise the bar—one precise, principled repair at a time.

Dean also extends his gratitude to his business partner Michelle Borduzak, Modern’s exceptional management team and the talented employees who’ve helped build the shop’s success.

Moderns first location circa 1970.

Dean working on a 1968 Porsche that required an extensive restoration and the Porsche owner is still a customer 40 years later!

Karl Wetzlaugk teaching Modern’s team how to use lead as part of body repairs. Circa 1983.

Karl Wetzlaugk overseeing frame work on a 1980 924 Turbo Porsche circa 1983.

INNOVATIVE SOLUTIONS FOR INVENTORY MANAGEMENT

Transforming business intelligence for smarter decision-making

Navigating the complexities of the collision repair industry can be challenging, but KUBE® Inventory Management simplifies inventory control, making it organized, reliable, and profitable.

Here’s how KUBE® can transform the Collision Repair operations: Business Intelligence:

KUBE® Inventory Management is built-in analytics eliminating guesswork, providing essential insights to drive performance and profitability. Kube® operates based on pre-determined minimum and maximum inventory levels, with orders placed on specified days each week. The system runs weekly orders, helping control costs through data review and KPI comparison.

Superior Organization and Performance:

• KUBE® Cabinets: Customizable, heavyduty cabinets designed for collision repair facilities, allowing for scalable and organized inventory, even in a tight shop footprint.

• Smart Scanner: Advanced barcode scanning technology for effortless and instant capture, designed for rugged shop environments. You get instant and effortless point-and-shoot capture of any electronic or printed barcode in virtually any condition — no aiming and no waiting. The KUBE® scanner features all-day power and is designed for a rugged shop environment.

• ColorPass: Interfaces with colour software and smart-scales to track liquid consumption and place orders automatically. Fully automated paint consumption by mixing on the scale. Easy and intuitive, works with all major paint manufacturers.

• The Clips & Fastener Program: This program provides high-quality clips & fasteners essential for vehicle repairs, ensuring these components are always in stock, avoiding delays, and maintaining high standards. Integration with KUBE® Inventory Management streamlines inventory management and ensures accurate billing, making the repair process smoother and more efficient.

Advanced Analytics:

• KUBE® Analytics Packages: Powerful and intuitive business analytics offers fundamental inventory tracking and consumption monitoring. KUBE® reporting features include immediate inventory valuation, material consumption tracking by department and technician, and indicators for inactive and redundant inventory.

• KUBE® Dashboards: Enhanced visual analytics track consumption per technician and repair order, offering real-time snapshots of material use and profitability. Key Performance Indicators by KUBE® include material cost as a percentage of sales and gross profit, average cost per RO, cost per employee per hour produced, materials used per RO, as well as highlighting lost opportunities for sales.

• KUBE® Clips & Fastener Program: This program provides high-quality clips and fasteners essential for vehicle repairs, ensuring these components are always in stock, avoiding delays, and maintaining high standards. Integration with KUBE®

streamlines inventory management and ensures accurate billing, making the repair process smoother and more efficient. Voices from Industry:

Sebastian Torres, General Manager at Torcam Auto Collision Centre, shares his experience: “KUBE® Inventory Management has been an instrumental part of our growth at TORCAM group. One of our biggest challenges prior to using KUBE® was inventory control at our locations. Although materials are always a small percentage of sales, if not properly tracked it can represent a large cost. Examples can be colour tinting training, if too many spray out cards are logged then spray out training is required if too many jobs need to be redone.”

Sebastian Torres, General Manager at Torcam Auto Collision Centre

He also highlights the impact on customer satisfaction: “We have greatly reduced material costs in the shop and have been able to always have material there when needed. I always recommend it to any shop owner I speak to because you really don’t know how much money you are truly losing until you have a great system to track it.”

Key Features:

• Automated Supply Chain: KUBE® automates your supply chain, tracking consumption, usage, and profitability at every level. Automated product setup and price matching including easy scanning and automated receiving.

• Weekly Orders: KUBE® Inventory Management sets order days and run orders weekly based on pre-determined minimum and maximum inventory levels with live on hand Inventory.

• Cost Control: KUBE® will utilize data for review and KPI comparison to drive behavior and profitability. Fully automated paint

consumption tracking and comprehensive tracking and reporting by department, technician, and repair order. Secured cabinet access for inventory control with an audit trail option.

• Supplemental Invoicing: For any additional materials used that are not included in standard material allowance, Kube can generate supplemental invoices. This ensures that all extra costs are accounted for and billed appropriately.

KUBE® Inventory Management is the essential tool for any collision repair facility aiming to enhance performance and profitability through superior organization and advanced business intelligence.

Are you ready to elevate your auto collision repair business? Discover the power of KUBE® Inventory Management today and experience the future of collision repair management. Feel free to reach out to Color Compass Corporation at www.colorcompass.com/contact/.

HOW TO HAVE IT ALL

EMBRACING FLEXIBLE THINKING IS THE KEY TO CONTINUED SUCCESS

BY JAY PERRY, ALLY BUSINESS CONSULTING

Over the past 15 or so years, there has been so many conversations about the differences between generations in the workforce. Much of this has been accusatory in nature with comments like, “They don’t have a good work ethic,” or “They don’t want to work,” when sharing thoughts on the younger generation’s attitude.

There are significant differences, and, in my view, these differences are not a lack of desire to work, just a difference in the level of satisfaction that a career should bring to the worker. Societal changes over these past years have allowed the younger generation to be more judicious in what they choose to do for a living. With the advent of higher education, greater wealth in both monetary terms and safety-net type benefits, expansive travel and of course, exposure to more cultural diversity than ever before in human history, options have grown.

It is not uncommon for people to now try out a job to see if it fits the pathway to happiness that they are searching for. That’s very different from the previous generations that had an upbringing that could have in-

JAY PERRY

cluded following in parents’ footsteps or being pushed into a field that offered more financial stability than what parents had. No wonder many members in the older generations find the newer viewpoint strange. However, this is no stranger than the younger generations wondering how they could move forward with such limited choices.

One example of where this attitude can be beneficial is when a client hires a new person as a customer service rep. After a reasonable amount of time in the position where they received appropriate training and support, the person in question had a chat with their supervisor wherein they disclosed that they were intrigued by another department where the work was more technical. The client made the transfer work, and they ended up with an employee coming onboard that already knew their coworkers and the company procedures. In the end, if we all employ a little more flexible thinking, there is an upside to be found.

Flexible thinking is the key. It can be illustrated by how we approach choices. When you think of your options, do you think the options are this or that? This mindset

It is not uncommon for people to now try out a job to see if it fits the pathway to happiness that they are searching for. That’s very different from the previous generations.

exhibits rigid thinking. Flexible thinking is demonstrated by asking, if we could possibly have this and that?

The truth is that we need the wisdom and experience of older workers and the curious attitude and potential drive of younger workers. In my work with the younger generation, I have found that once they connect with a purpose that affords them opportunity for growth, they become very deeply engaged and engagement is what is needed. That takes us to being able to create a vision including development room and then articulating that vision to others to create buy in. Along the way, you must get to know people better, really listening to them, consulting with them about how they can fit into that vision.

It is about embracing this diversity that will keep us the one who’s driving!

LEADING THROUGH RESISTANCE

HOW TO HELP YOUR TEAM SEE THE BIGGER PICTURE

This column kicks off a series that explores the challenges facing the collision repair industry by examining situations from multiple perspectives. In this first instalment, the conversation centres on managing human resources in an industry in flux. As one partner wrestles with team resistance to change, the other offers an alternative view, demonstrating the importance of understanding diverse viewpoints. Future columns will address a wide range of topics, offering a balanced approach to the industry’s challenges.

HE: I don’t understand why my team resists the changes we need to make.

SHE: How so?

HE: Cars are changing, Insurance is changing, people are changing, the way we fix cars is changing. How am I supposed to sustain a business where everything is changing, and our staff wants to do things the way we did it 20 years ago.

SHE: Your frustration is totally understandable considering all the pressure your business is under to adapt; and how unsuccessful you feel gaining buy-in from your team.

HE: They don’t get it! We can’t do what we used to do.

SHE: Why do you think that they don’t get it?

HE: I don’t know. They don’t care?

SHE: How true is it that they don’t care about their work? Do you feel they’re not proud of the work they do?

HE: Well no. They care. They’re very proud of their work. So am I.

SHE: So, what do you think it’s really about? Why aren’t they sharing your perspective?

HE: Perspective? These are facts.

SHE: You know, we don’t all see the world the same. Our perspective is shaped by the lenses we’ve developed through our life experiences.

HE: So, you’re saying that the industry isn’t rapidly changing! It’s only my perspective!

SHE: I’m suggesting that some of your team may agree, and some may be unaware.

HE: Impossible. I’ve told them. It’s in every magazine, conference, trade show…

SHE: You’re assuming they attend all these events and read as much as you do? Perhaps they are unaware of the threat that these changes pose to the business.

HE: But I’ve told them.

SHE: How have you told them?

HE: By telling them. Is this a trick question?

SHE: No, I’m suggesting that telling them 10 times in the same way is not the same as telling them in 10 different ways. Unless what you are communicating is received, and the receiver comprehends, you haven’t communicated at all.

HE: So, I should tell them…differently?

SHE: Ideally you communicate in as many possible ways as it takes for them to understand you. That’s Leadership.

HE: How do I do that?

SHE: Do you talk to all your body techs the exact same way about production?

HE: No. They have different personalities. With some I’m gentle, with some I’m more matter of fact, and some just get it, I don’t have to say much at all. That’s part of running the floor. It’s a skill.

SHE: It is a skill. Do you think you could take that same approach when communicating change?

HE: I see what you’re saying. I could be talking to each of them differently about change rather than all in the same way. Okay! Okay…Once they understand why we need to change do you think they will stop resisting?

SHE: For most people change is scary. It triggers a fear response. Fight or Flight, Freeze or Fib. Humans are hardwired this way.

HE: Where do I start?

SHE: Step 1. Communicate. You communicate change and confirm they have received. Have them explain what they understood in their own words, and how it relates to them.

Step 2. Recognize when there is a Fear response. Some will Fight it. Some will Flee from it, maybe even quit. Some will Freeze and do-nothing, playing possum. And some will Fib. They’ll say they’re onboard but won’t implement the changes. Just understand they are not suddenly bad people. This is a reaction to their fear of change. It is just their wiring.

Step 3. Break it down! You asked, “how do I sustain a business where everything is changing?”. That’s overwhelming! I’m having a fear response just saying it. Break down what is changing into manageable chunks: ADAS. EVs. Customer Expectations. Vehicle research. Repair techniques.

Step 4. Identify who, on your team, will tackle each manageable chunk. Divide and conquer. Not everyone needs to solve all the challenges all the time.

Step 5. Set the Outcome not the Path. Rather than telling them the new process, let them solve the challenge for themselves. When you agree on an outcome, their expertise will find ways to get there that you may not have considered.

HE: That sounds like a lot!

SHE: Our time’s up. Yes, it is a lot. But you’ve got this!

HE: Did you just reassure me to calm my fear response?

SHE: Maybe. That’s for our next session.

Collision Repair magazine sat down with Claudia Morgillo, a multi-shop owner with Fix Network, who, alongside her partner Claudio, co-owns six Fix Auto locations and four NOVUS Glass franchises.

Learn more about Claudia’s journey on pages 46, 47.

Navigate challenges with our expert guidance.

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DRIVING THE FUTURE OF COLLISION REPAIR

A VISION FOR REAL CHANGE

BY SYLVAIN SEGUIN, PRESIDENT OF FIX NETWORK CANADA

The collision repair industry is at a pivotal crossroads. While many ideas and initiatives have been proposed, tangible progress remains elusive. Now is the time to move beyond discussion and take meaningful action to secure the industry’s future. I was asked to share my most honest opinion on where the focus should be.

I humbly accepted the challenge.

THE CORE MISSION: ENSURING QUALITY AND SAFETY

Collision repair is an essential service. Bodyshops play a critical role in public safety and mobility by restoring vehicles to pre-accident condition—efficiently and properly. Our top priority must always be the quality and safety of repairs, ensuring every vehicle meets the highest standards before returning to the road.

The work performed by this industry directly impacts the safety and well-being of individuals, families and entire communities. Simply put, the customer must always come first.

ADDRESSING THE CHALLENGE: BUILDING A SUSTAINABLE

AND PROFITABLE INDUSTRY

Many repair facilities struggle to remain profitable while making necessary investments in technology, training and workforce development. The absence of standardized regulations governing shop operations, equipment and repair practices creates an uneven playing field.

Facilities that invest heavily in advanced equipment and training often compete with those operating on limited resources—ultimately affecting repair quality and safety.

This is not a new problem—but the urgency to act has never been greater.

INDUSTRY-WIDE STANDARDS ARE THE PATH FORWARD

Standardized regulations are the foundation for creating consistent quality and safety guidelines across all facilities. These standards also provide clarity for insurers and consumers, reinforcing confidence in repair outcomes across the industry.

It’s important to recognize that the groundwork already exists. Programs such as I-CAR Gold Class and the Certified Collision Industry Accreditation Program (CCIAP) have set clear expectations for technician training, equipment standards and adherence to safety protocols.

Expanding and formalizing these frameworks is the logical next step. Doing so will unify the industry and benefit everyone—repairers, insurers and consumers alike.

These benchmarks also serve as a valuable reference for developing future regulations, making it easier to update standards as vehicle technology evolves. With continued collaboration between industry leaders, regulators and stakeholders, the collision repair sector can reach new levels of consistency and transparency.

LEVERAGING PROVINCIAL AND NATIONAL ORGANIZATIONS

Provincial groups such as the Automotive Retailers Association (ARA), the Saskatchewan Association of Automotive Repairers (SAAR) and the Corporation des carrossiers professionnels du Québec (CCPQ), working in alignment with AIA Canada, must play a leadership role.

Together, these organizations can establish minimum requirements for equipment, training and operational procedures—creating a level playing field while improving repair outcomes and industry sustainability. This will also provide further clarity and confidence for insurers and consumers.

CONCLUSION: STANDARDIZATION MUST COME FIRST

The collision repair industry faces many challenges, but without a defined path to standardization, all other efforts risk falling short.

Standardization is the cornerstone of real progress. Until it is prioritized and implemented, our industry will continue to lack the cohesion and structure needed for lasting change.

It is time to confront this issue head-on. For too long, standardization has remained in the shadows. It’s time to bring it into the spotlight.

Sylvain Seguin is president of Fix Network Canada and a respected leader in the collision repair industry. Recently appointed chair of the Canadian Collision Industry Forum (CCIF) for AIA Canada, Seguin brings extensive experience and a commitment to fostering collaboration, innovation and sustainability across Canada’s collision repair sector.

SYLVAIN SEGUIN

DENTS AND NONSENSE

IN

THE SPIRIT

OF

HAVING

A LITTLE FUN, HERE’S OUR TAKE ON THE

AUTOSHOW’S MOST BUZZWORTHY VEHICLE. WHAT HAPPENS WHEN A FULL-SIZED LEGO MCLAREN GETS INTO A FENDER BENDER?

BY WILLIAM SIMMONS

Iwalked into the recent AutoShow expecting to see cutting-edge technology, wild concepts, and the future of collision repair challenges. I just didn’t think the biggest question would be: How do you write an estimate for a fender bender on a life-size LEGO McLaren P1?

Now, I’m used to looking at cars and thinking, How much of a nightmare would this be to repair? But this? This was a whole new level. First of all, it’s made of 342,817 LEGO Technic pieces. Which means, if it ever gets into a collision, do we need to follow OEM repair procedures? Do we need a LEGO-certified structural technician to piece it back together? Will the repair estimate be in dollars or in minifigure currency?

And what happens if a few bricks go missing? I’ve seen insurance write off entire vehicles for a misaligned ADAS sensor—what happens when we can’t find a crucial 2x4 Technic connector that rolled under the workbench?

Speaking of insurance… good luck getting this one covered. Can you imagine submitting a claim?

Adjuster: “What was the point of impact?”

Me: “Somewhere between the rear diffuser and the childhood nostalgia.”

Adjuster: “And what’s the repair plan?”

Me: “About six weeks of swearing and a YouTube tutorial.”

Let’s not forget the real-world logistics. Is there a certified LEGO scanning system on the market? Do you calibrate the build alignment using a spirit level and your kid’s floor mat? What’s the proper torque spec for a friction pin? Is this a structural repair or

cosmetic? Do we need pre- and post-scans?

Also, how do we handle parts procurement delays? Does Bricklink have a hotline for backordered Technic beams? If the build is 1,220 kg, does that make it a light truck by Canadian estimating standards? Do we charge frame time on this?

And let’s talk about repair time. If a shop follows OEM procedures to the letter, will the technicians have to sort every piece by size and colour first, like a kid dumping out a LEGO box before starting a build? What’s the labour rate for brick reassembly? Because if it’s anything like a real McLaren, I’m guessing it’s a five-digit number per hour.

Heaven help the shop if they don’t document each piece reinstalled with time stamps and high-res photos. You think photo documentation is tough with bumper covers—try doing it with hundreds of 1x1 round tiles.

Then there’s quality control. Do we need

a post-repair LEGO jig measurement? If it clicks, it fits, right? Or do we need a second opinion from a certified master builder with a clipboard and a magnifying glass?

But the biggest question of all—if we don’t follow McLaren’s official repair guidelines and just slap it back together with super glue… will that void the warranty?

One thing’s for sure: if this thing ever ends up in a DRP shop, I’m betting the insurer will total it faster than you can say “we don’t pay for plastic welding.”

In all seriousness, this sparks genuine curiosity about the nature of materials, documentation, and what “safe repairs” look like when they’re built brick by brick.

And who knows—maybe next year, we’ll see a hot glue recalibration station or a LEGO teardown allowance on an actual estimate. I’m not saying it’s likely. I’m just saying: don’t rule anything out in this industry.

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MANITOBA MINUTES

ATA’S EXECUTIVE DIRECTOR PROVIDES AN EXCITING UPDATE ON INDUSTRY INNOVATION

BY ALLISON ROGERS

Our avid readers know that Collision Repair magazine advocates for the entire nation. As such, we are thrilled to introduce our first interview in a new series, where we check in with provincial associations to hear their latest advancements in industry innovation.

First up—Manitoba. We spoke to Denis Cloutier, the executive director of the Automotive Trades Association of Manitoba (ATA of Manitoba) to hear what this ultraproductive group has introduced to bring our industry to new heights.

Collision Repair mag: We won’t dive too deep into it, as I know discussions are ongoing. But can you elaborate on your current dealings with Manitoba Public Insurance (MPI)?

Denis Cloutier: We always have to consider maintaining healthy labour rates to attract and retain our labour force. There’s a need to balance the labour rate with the pressures of overhead expenses and investment requirements with targeted compensation requests.

CRM: I hear there are also some pretty exciting plans in regard to schooling partnerships.

DC: Yes, we are working with Red River Polytechnic in Winnipeg to develop a collision repair estimating program as its own career path. We believe we can attract new talent to that career path, without [them] ever having worked on the tools you would require as a Red Seal to be a collision repair estimator.

We can’t afford to be taking qualified technicians off the tools to estimate vehicles. We’re just in the beginning stages of planning, but we’ve met with Red River to discuss the content of this course. We want these individuals partaking in the course to come out with a certification.

When the students graduate, we strive for them to be capable of writing 80 percent of those estimates. While they may not be able to write a $25,000 estimate off the bat, we anticipate they can write up to $6,000 estimates straight out of the program.

“We always have to consider maintaining healthy labour rates to attract and retain our labour force. There’s a need to balance the labour rate with the pressures of overhead expenses and investment requirements with targeted compensation requests.”

— Denis Cloutier, executive director, ATA of Manitoba

Denis Cloutier, executive director of ATA of Manitoba.

CRM: Can you elaborate on the format of the program?

DC: The program will be all in-person, hands-on training. Our target audience is people perhaps considering the automotive trade, but not necessarily interested in working with traditional tools.

CRM: We attended the ATA of Manitoba Trade Show in 2023—it was impressive. I hear things are even better now.

DC: It is quite exciting to see the level of interest we have generated. Our 2024 Trade Show and Collision Olympics had the biggest turnout we’ve ever seen. Truth be told, we are struggling to find a venue big enough [for our 2025 show] to accommodate the massive interest we’ve accrued. I feel this truly underscores the positive trajectory of the Manitoba industry.

CRM: Lastly, I want to highlight some of the impressive individuals you have representing Manitoba on a national scale.

DC: Yes—Manitoba’s very own Renee Sicotte of Marion Auto Body and Glass was recently nominated as a 2025 Most Influential Woman by the Women’s Industry Network. It’s wonderful to see two Canadians recognized this year; Trista Anger of BASF also received a nomination.

We are immensely proud of Renee’s work on bringing WIN to Canada. She has been a driving force, especially in our own province, in promoting the evolvement of this organization on Canadian soil. Congratulations to Renee for this incredible honour—we can’t wait to see what she does next.

“We are working with Red River Polytechnic in Winnipeg to develop a collision repair estimating program as its own career path.”

— Denis Cloutier, executive director, ATA of Manitoba

ATA of Manitoba executives with Hon. Matt Wiebe, Attorney General of Manitoba.

WHAT DOES THE NEXT CHAPTER OF YOUR LIFE LOOK LIKE?

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At CARSTAR, we have a legacy of making accidents unhappen.

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OPERATIONAL OUTPUT YOUR ROUTE TO SUSTAINABILITY AND THE FUTURE OF COLLISION REPAIR

BY DOUG KIRK, GLOBAL COLLISION INDUSTRY ANALYST

What truly is sustainability? Is it about protecting the environment, or about protecting your business? Does it have to be one or the other, or both?

When we first started thinking about sustainability in the modern era, circa 1972 in Stockholm, it was about reacting to new threats of Global Warming. It began when the United Nations highlighted the Earth was warming faster than at any time in history and that unless action (reducing greenhouse gases and their effect) was taken, the results would be catastrophic.

Their first thoughts were solely about reducing the use consumption of fossil fuel used to generate energy. This plan did not truly think about any knock-on effect this might have on industry and how it might affect profitability. They certainly were not thinking about the collision repair industry. In the 70’s sustainability was only about preserving the Earth.

Fast forward to today, and we have seen significant developments with huge amounts of resources from OEM’s, Paint, Consumable, and Equipment Manufacturers, as well as suppliers and distributors to create a more sustainable process.

The collision repair industry has undergone and continues to undergo transformation around the subject of sustainability. It has become a key focus due to various environmental regulations applied by governments, consumer demand, as well as cost-saving opportunities.

It is possible for repair centres that adopt greener practices, reduce waste, lower emissions, and improve efficiency while maintaining profitability.

Collision repairers traditionally have relied on energy intensive processes, using high VOC paint products, with inefficient equipment and processes. As a result, we were wasteful with products and energy usage and massively

inefficient with our labour.

Time is money, is a famous phrase attributed to Benjamin Franklin. Time is a valuable resource, and wasting it is losing money because time wasted cannot be used to create something productive and profitable.

As if running a collision repair centre was not difficult enough. Now you must deal with sustainability to reduce your impact on the environment by consuming less energy, invest in new technology whilst trying to make profit.

There is, however, a light at the end of the tunnel. There is help out there. There are things being done and can be done, to best enable you to thrive, and become truly sustainable on all fronts.

So, let’s get positive. With all the advances in products, equipment, supply chain and training, it is highly likely that you can positively impact both your local and global environmental credentials as well as thriving economically.

DEVELOPMENTS SINCE THE 80’S

PAINT PRODUCTS

We have seen the introduction of waterborne – low VOC which dramatically reduce emissions per repair order. We have moved from low solids, through medium, to high and finally ultra-high solids by developing new novel resins that allow for better application and durability characteristics. The latest basecoat systems allow for almost continuous application with only a single flash off prior to single or 1.5 coats of clear application.

We will continue to see developments in paint products such as the growing acceptance of ‘ambient drying products’, we will see a growth in foil developments, DTM products and alternative cure technologies. All these developments will however demand a change in the process and possibly a change or use for equipment.

SPRAY-BOOTHS

In the 80’s a spray-booth was considered a luxury. In essence, they were simple pieces of equipment that delivered filtered and sometimes heated air into space housing parts of a vehicle or a whole vehicle and removed overspray during the application process via a filter to the atmosphere. I once described them as light boxes that occasionally get warm.

Modern booths on average consume around 40 percent of a shop’s energy usage, they utilise (or should utilise) variable frequency invertors than can adjust the air volume and speed in the cabin depending on the process being undertaken to optimise the conditions and provide the most efficient use of energy. They are fitted with low energy LEDs, high efficiency filtration and use a host of heating processes such as direct fired, IR, UV and broad band IR. One key area for booth development is within data capture, that every supplier and user will have to embrace.

All the technology named above can be retrofitted to most existing booths, thus reducing your energy consumption and decreasing your booth occupancy at the same time.

SPRAY-GUNS

In the 80’s, spray-guns applied low solid paint at a very high air pressure to allow for the best atomisation and were low technology. Today’s spray-guns, whilst looking very similar, are nothing like their predecessors. Utilising HVLP and extremely complicated air-cap designs, they can offer flawless finished, high-transfer levels of product to object, low overspray and thus require less filter changes in the spray-booth.

Spray-guns like everything else will continue to develop, such as the recent developments with digitality, and data capture.

COMPRESSORS

In the 80’s, almost every shop had a very large and noisy constant speed compressor which was incredibly inefficient. It ran continually and as a result, consumed huge amounts of energy. Today, we have variable speed screw-type compressors that adjust the output on demand instantly. They may be oil free and in some instances can recover heat from the unit to be utilised elsewhere.

DOSING MACHINES

A relatively recent addition (2014 when Daisywheel was first released), all dosing machines will use more energy than normal mixing systems, but they will provide (when used correctly) extremely accurate mixing of products, thus reducing mistakes and waste. These machines are not about speed, they are about accuracy, and thus rework reduction.

SHOP-LIGHTING

Many shops were not purpose built in the past and indeed a great deal of them are not. The correct amount of light is critical to a shop’s efficiency and the quality of the finished product. Probably the single biggest development in lighting in the last 50 years has been Light Emitting Diodes or LED’s for short.

Commercially available since the 60’s, breakthroughs in the 90’s revolutionised their use and their market penetration. Now they are accepted as the light source or choice for the collision repair industry.

They use 80 percent less energy than traditional bulbs, and can last between 25,000 to 50,000 hours, or about 3,125 – 6,250 days. They do not contain mercury or toxic gases, provide instant brightness and produce no heat.

INVENTORY MANAGEMENT

It is extremely expensive in fuel and vehicle wear and tear to deliver products to the shop up to three times a day. While the shop is awaiting deliveries, it is not producing. Inventory management systems, at first glance, don’t offer energy savings. However, if your people are waiting and the lights and heating are on, then the energy per hour of operational output goes up and thus profits go down.

CONCLUSION

If we take all the above points in singularity, they can make a big difference. However, when used in combination or complementary, they can provide a huge benefit in energy savings, and operational output gains. It is not about the energy you use per minute, it’s about the minutes you use the energy for. You can use more energy for less time to gain time, and thus have more time to sell.

Energy is not just measured in Kilowatts, it can be measured in intellect.

The spray-booth is often tagged as the bottleneck of the system as well as consuming the vast majority of the business energy needs. Therefore, within reason, the shorter the occupancy time, the greater the output and thus in general, the more revenue potential.

EXAMPLES

A collision repair centre requires a lighting layout plan different to that of an office or a warehouse. We do not need lighting over driveways because we should not be working in driveways. That only blocks access and leads to higher non-productive activities and less through-put. We need lighting on work bay lines to allow the light to travel to the lower panels without casting shadows. This makes it easier for the operator to affect a quality repair.

The spray-booth is often tagged as the bottleneck of the system as well as consuming the vast majority of the business energy needs. Therefore, within reason, the shorter the occupancy time, the greater the output and thus in general, the more revenue potential. Spray-booths normally provide heated air from the roof and pull it over the vehicle and out of the floor. Hot air wants to rise, and thus in a spray-booth, the air stratifies

in layers of varying temperatures with the hot air being at the top, but the vehicle is on the floor. Taking air from the roof area and pulling it down uses lower energy and then pushing it over the vehicle at a higher velocity increases heat transfer efficiency. This can reduce baking times by over 50 percent and thus free up space for more production. Using a little more energy over a shorter time equals energy saving.

Do not run booths when there is nothing in them just to keep them warm. Also, don’t mask up vehicles in them, they are a finite resource. If you blow off vehicles before you paint them in the booth, do this at a greater air pressure than you paint. Yes, it uses more energy, but it removes more debris and thus requires less compounding which uses energy.

Paint of all types can be expensive, and thus waste is very expensive. But waste in this area is sometimes difficult to measure. Simply going into the mixing room and looking for

waste in PPS cups is not reliable, as any over mixing might be in the vehicle, which is still a waste. Also, undermixing and not putting enough on is creating a possible issue for the future. Recent developments in spray-gun technology have created guns and systems that can measure paint usage that goes on the vehicle, versus what was mixed.

PREPARATION

Speed is not always about being fast, it’s about being optimal.

Think about this as a launch pad for your journey. It is all about balance, so, in general, you can sand a vehicle down faster with a lower grit of paper, however, it will require more paint to fill the scratches, thus taking overall products, time and overall energy.

Saving the planet is not an ‘at all costs’ thought process, measure twice and cut once is a great way to think of how you should create your sustainability plan.

Doug Kirk has had a wide and varied career in the automotive industry, having first begun his journey as an automotive painter in the United Kingdom. He has worked in senior level positions at companies such as Nexa, AkzoNobel, LKQ and Sherwin-Williams. With his global perspective, Kirk is focused on continued challenges that face the present industry, and eagerly provides Collision Repair magazine with a perspective of the global collision repair playing field.

DOUG KIRK

UNLEASHING A SUSTAINABLE FUTURE

Our vision for sustainability is to be the social, environmental and economic leader in our industry and within the local communities we serve.

Our guiding principles:

• Make great things happen socially, environmentally and economically

• Respect, honour and listen to our customers, partners and employees

• Ensure ethics, integrity and transparency in everything we do Learn more about our longstanding Give, Green, Grow initiatives at CARSTAR.ca

Driving profitability through decarbonization Making it green

BY PAUL PROCHILO, CEO SIMPLICITY CARE CARE

Decarbonization isn’t just about reducing emissions—it’s about building a more profitable and future-ready business. Rising energy costs, evolving regulatory requirements, and increasing demand for sustainable practices from partners and customers all underscore the financial rationale for reducing carbon footprints.

Investing in sustainable practices—such as energy-efficient equipment, waste reduction, and optimized materials usage—can lead to significant cost savings. Additionally, organizations that embrace decarbonization are better positioned to attract eco-conscious consumers and partners, while mitigating risks associated with carbon taxes and environmental regulations. Profitability and sustainability are no longer at odds—they are intrinsically linked.

To this point, I’m always asked in our leadership meetings: What are the trends in the next five or 10-year timeline that we need to get ahead of? How do we prepare ourselves to ensure we are agile and capable of future proofing our business?

These are very valuable questions, that should be considered by management and ownership of any business. However, my immediate response tends to always be: “Why are we asking about what will change and how we will prepare?” We don’t know the future, but it is good to consider it. Alternatively, I pose a different question, “What will never change for the next three decades? These are the questions we should focus on because we can put the greatest focus and influence on those consistencies.

Following deliberation, we always find there are two trends that will never change no matter what the external or internal environment may look like. They are the following:

1. No one will ever approach your collision centre and say thanks for the great work. I just wish you charged me more. If you charged me more, I would have been happier.

2. No one will ever approach your collision centre and say thanks for the great work. I just wish you took longer to complete the repair. If you took longer to complete the repair, I would have been happier.

When we consider these two paradigm consistencies, we review our operational plans and determine how we ensure today that we are building foundations to excel at delivering these values to our customers, for the short and long term? We always find decarbonization sits at the core of all our solutions. The following are a few examples of the philosophy Simplicity Car Care guides our operational strategy on achieving sustainability from an environmental and financial perspective:

1. Leveraging Technology for greater Repair vs Replace opportunities

2. Sustainable Procurement through the Three C’s of Procurement (Cost Management, Client experience and Carbon Reduction)

3. Cultural Integration

4. Scorecard the Business Case

In addition to the Simplicity network realizing reduced cycle times, enhanced Net Promoter Scores and increased market share during a period of declination in claims, it is important to look at other examples for proof of the ROI in ESG. Our operations team has discovered the following business cases during the conceptual design and change management plan when sharing the strategy with our stakeholders. The evidence is very compelling:

1. Sustainability ROI reports sponsored both Campbells Soup and Verizon. It was discovered that ESG initiatives were projected to deliver an increase sales revenue up to 20 percent and affect variations in customer satisfaction by 10 percent or more. It can also reduce the company’s staff turnover rate by as much as 50 percent, according to Alpha Sense.

2. In addition, Alpha Sense found that its studies on the S&P 500 portfolio produced the following results: The study identified that 79 percent of U.S. companies in the S&P 500, “earn a higher return on their carbon reduction investments than on their overall corporate capital investments.” It also found the highest returns were energy efficiency improvements that earned an average return on investment of 196 percent with an average payback period of two to three years.

These reports clearly indicate that investments in decarbonization are prosperous for all stakeholders in the macro economy, including our most important stakeholder, our planet.

LEVERAGING DATA TO DRIVE OPERATIONAL EFFICIENCY

Data is a powerful tool in the pursuit of decarbonization. By measuring energy consumption, material usage, and waste output, we can identify inefficiencies and opportunities for improvement. At Simplicity Car Care, we are leveraging data analytics to optimize processes, reduce energy costs, and enhance resource management.

Data-driven insights allow us to benchmark performance across our network, ensuring best practices are shared and scaled. This continuous feedback loop helps us stay agile, making informed decisions that enhance both operational efficiency and sustainability outcomes.

EMPLOYEE ENGAGEMENT: A KEY TO SUCCESS IN DECARBONIZING

No sustainability initiative succeeds without the commitment and engagement of the people who bring it to life. Our teams are our greatest asset, and empowering them with the knowledge, tools, and motivation to champion decarbonization is critical.

We focus on embedding sustainability into our corporate culture, providing training programs, and creating platforms where employees can share ideas and innovations. Recognizing and rewarding sustainable practices fosters a sense of ownership and pride, transforming sustainability from an abstract goal into a shared mission.

In addition, given that decarbonizing reduces consumption costs, we have identified unique opportunities to provide employees enhanced short-term reward strategies i.e., quarterly bonuses), through gain sharing programs.

One example is the waste of materials applied in the repair process. We establish

we want our Paint and Materials budget to be a loaded 5 percent of sales. We monitor and track the costs verses the sales budget daily, with weekly reviews. At the end of the month, if the team can take our costs below 5 percent of sales, we take the data and share it with all the staff in the following distribution: 50 percent to the paint team, 25 percent to the body repair team, 15 percent to the detailing department and 10 percent to the front admin. The following is an example of a $2 million dollar facility annually.

This example demonstrates how tying in sustainability to the short-term reward strategy aligns employees with not only the profitability of the repair centre, but also, its sustainability efforts. The staff would generate a bonus pool of $3,150 per quarter. This example can be applied to any cost of goods sold or semi fixed cost centres.

SUSTAINABILITY AS A COMPETITIVE ADVANTAGE

Consumers and partners are increasingly making decisions based on sustainability credentials. By embedding decarbonization into our business strategy, we differentiate Simplicity Car Care as a leader in responsible and future-focused practices.

This approach not only enhances our reputation but strengthens partnerships with insurers, fleets, and OEMs who prioritize sustainable supply chains. In the long run, sustainability isn’t just a competitive advantage—it’s a necessity for growth and market leadership.

PAUL PROCHILO

As the co-founder and CEO of Simplicity Car Care, and the executive sponsor of our net-zero commitment to reach net zero by 2040, I firmly believe that sustainability is not just an environmental imperative but a business imperative. Simplicity Car Care is uniquely positioned to lead the charge in decarbonization, enhancing profitability, efficiency, and long-term resilience.

CONCLUSION

Decarbonization is a complex but necessary journey—one that requires strategic thinking, data-driven decisions, and a collective commitment to change. At Simplicity Car Care, we view this as more than an environmental obligation; it is a pathway to operational excellence, profitability, and long-term success.

As leaders in the collision repair industry, we have both the responsibility and the opportunity to shape a more sustainable future. The steps we take today will define our industry’s success tomorrow. Let’s embrace this challenge together.

JUST ONE A WEEK … JUST ONE

DON’T EAT ELEPHANTS, IT ISN’T GOOD FOR THE PLANET

BY STEFANO LIESSI

It is 2025, and the planet is in, well, let us say, suggestive condition. The sustainability of our industry is challenging, as we use many consumables, products, and parts that are detrimental to the environment in many ways. Many manufacturers are trying to find ways to make the industry more environmentally friendly with research and development, but let us all be 100 percent honest: we will never be 100 percent eco-friendly. That said, we need to make a sincere effort if we plan on staying around for a while.

So, what do we do? Do we join some big movement, produce a mission statement, possibly some targets to meet, chip away at a whole bunch of strategies, or do we start simple with one thing at a time? As it has been said, the way to eat an elephant is one bite at a time, not all at once. It is easy to make promises; however,

it is far more challenging to maintain them. This is why we take an established practice and tweak its generality by tailoring it to suit our industry. The ‘four’ “R’s” – Reduce, Reuse, Recycle, Repair.

I often see panels, components, and bumpers being discarded because the shop or technician sees no value in repairing something. Not repairing leads to an incredible amount of waste, especially plastic waste. Sure, there are countless arguments against repairing components, such as: it is cheaper to replace them, repairs never work, insurance won’t pay, we make points off parts, and my all-time favourite… “we don’t have time to repair.” Let us break down the excuse train, shall we?

After all, IBIS World states that, as of 2023, there were about 4,500 bodyshops across Canada. Imagine getting each shop to ‘save one

component’ a week from landfill. That would be 234,000, or in hyperbole terms, OVER A QUARTER OF A MILLION components a year. One a week, kids; now, doesn’t this sound more doable than a bunch of unattainable mission goals that mean nothing if you cannot meet them? Just one a week.

IT IS CHEAPER TO REPLACE IT

Sometimes, it is upfront, but not always. Take a bumper cover, for example. This may be true if we utilise an aftermarket or recycled part. I have nothing against each of these (as people scream at me); there is a place and time for everything. Countless times, I have heard people complain about both. Aftermarket quality is poor, and recycled parts require too much work to prep for paint.

In some cases, this may apply, but think about the other issues. Downtime: Whenever you order a part, you risk the wrong part arriving, being backordered, or damaged, ergo downtime. Fix what is there, as it is right there and fits. Headlamps are incredibly expensive. Repair the tab. You cannot tell me that a thousanddollar headlamp with a broken tab does not have repair time written all over it. Colour matching issues, blending within a component.

REPAIRS NEVER WORK

Yes, they do. Learn how to do them correctly. Sorry, this must be up there as one of the lamest excuses. With the technology, tools, and products available today, please, repairs work and save a lot of grief. Now, if a tech chooses not to perform the repair properly by ignoring the steps required, that is their bad, and it may be time to find a different line of work, especially if the estimator has put enough time on the sheet to repair correctly.

INSURANCE WON’T PAY

Of course, they will, if you present the evidence correctly; when have you ever found a payee who does not want to save a few dollars? This is known as the ‘shift of the blame.’ In this climate, some payees also have sustainability goals, most of which fall onto your shoulders, so I am confident they will gladly collaborate with you. If it saves a dollar and meets a quota, bingo, you get a Christmas card this year.

WE MAKE POINTS OFF PARTS

Points, a.k.a. money, of course you do. After all, you are in business, and profitability is vital to sustaining your business. You also make money from labour right there in front of you, with no capital outlay. Labour pays the costs of doing business.

WE DON’T HAVE TIME TO REPAIR

Correct, you do not have time to repair because you spend a great deal of time doing operations for which you are not compensated. That is right; all those unaccounted line items are missing. Those take time to complete, and if not accounted for… well, where does the time go? Being fair and accurate with your repair times allows you the time to repair. Accounting for the hours in the day can go a long way toward balancing touch time, cycle time, and WIP. Many of you may be reading this and thinking to yourself or aloud, “I will just use OE parts and forget the repair.” Sadly, you are living in the land of delusion with unicorns, fairies, and pixie dust. The salvage or recycled parts industry in North America is a 32-billion-dollar industry, and the aftermarket parts industry (mechanical) is a whopping 450-billion-dollar industry (stats courtesy of Google). Not going away, ever.

I have heard the arguments for and against it and have also lived it; my point is, if you have an issue with either, then repair the OEM component on the vehicle in front of you.

STEFANO LIESSI

The salvage or

recycled parts industry in North America is a 32-billion-dollar industry, and the aftermarket

parts industry (mechanical) is a whopping 450-billion-dollar industry (stats courtesy of Google). Not going away, ever.

A LITTLE GOES A LONG WAY

In my opinion, and you are entitled to my opinion, a little goes a long way. We can sit here and debate this endlessly; however, I’m not asking you to perform some ritual carbon footprint dance with an engineer’s mathematical equation attached to it, or am I asking you to reinvent the wheel and change all of your procedures. I’m also not asking you to go out and invest a whole pile of money into some program or special ‘Fixal 2000 Dumpster Recycler.’

Remember the beginning of the article? That elephant? Yeah, don’t eat elephants; instead, one repair versus replacement a week can make a difference toward your sustainability and others as well.

Liessi is the Training and Curriculum coordinator for Color Compass Corporation. He is also a Red Seal technician and refinisher. Stefano enhances his 40 years of experience with 15 years of I-CAR instruction and a post-secondary degree. He also trains Skills Alberta students and has brought home 11 medals for the province, and taught high school students in the auto shop for six years. He can be reached at sliessi@colorcompass.com.

Stefano

Revitalizing automotive repair

Cultivating sustainability through human-centric leadership

In the realm of automotive repair, sustainability often brings to mind eco-friendly practices, waste reduction, and energy efficiency. With Fix Network’s family of premium automotive repair brands, this includes initiatives like keeping windshields out of landfills through their “repair first, replacement when necessary” approach, operating three state-of-the-art training centres across Canada, and advancing in the latest technologies such as EV repair and calibration. However, sustainability extends beyond these measures. It also embraces leadership—an often overlooked, yet crucial component of sustainable success. Proper leadership fosters a supportive work environment, enhances employee satisfaction, and reduces turnover, all of which contribute to long-term stability and resilience in the industry.

Claudia Morgillo exemplifies this broader vision of sustainability. As a multi-shop owner with Fix Network, coowning six Fix Auto locations and four NOVUS Glass franchises with her partner Claudio, Claudia’s journey into automotive repair is as compelling as her leadership approach. Her story begins with her father, who emigrated from Italy to Canada at 19. Starting as a floor sweeper in a chroming

shop, he rose to manager and later became a jobber, fixing bumpers and parts. Claudia worked part-time for him while in theatre school, which led her to become a professional stage manager in downtown Toronto. However, when the SARS pandemic shut down theaters, she began working more closely with her father.

The business was eventually acquired, benefiting her father but leaving Claudia and Claudio to ponder their next steps. Claudia proposed buying a bodyshop, leading to their first location in Streetsville, Mississauga. Joining Fix Network under the Fix Auto banner about 17 years ago, they understood the importance of being part of a larger group in a rapidly changing industry. In impressive fashion, they expanded from one to six shops within five years, centralizing operations with DoubleSee Enterprises.

As their business grew, Claudia recognized the need for effective leadership over an expanding team. “After three shops, I needed help leading so many people,” she recalls. This realization led her back to school, focusing on neuroscience and becoming a certified leadership and development coach, integrating these skills into her management practices.

Through her coaching, Claudia has seen the transformative power of meaningful mentorship. In one instance, she was hired as a coach for a shop where a normally high-performing apprentice was struggling.

“Claudia’s

approach to team dynamics is transformative, and as a leader, I strive to implement these

practices myself.”

—

Amin Youssef, Regional Vice President of Ontario for Fix Network

The outdated view of separating the human element from the job no longer applies, and Claudia argues that taking the time to understand your team actually increases productivity. She emphasizes that emotions significantly impact work quality. “If you’re feeling down, even tasks you’ve done a million times can suffer,” she observes. This insight is vital as more attention is placed on mental health in the workplace.

Building on this, effective leadership begins with active listening and avoiding assumptions. “Ask as many questions as possible,” she advises, fostering an environment where team members feel valued and understood. This approach allows for decision-making based on logic and facts, rather than relying on assumptions from past experiences. Claudia illustrates this with the example of an angry driver cutting you off—a situation where you might instinctively label them a jerk, without considering the personal challenges they might be facing.

Understanding these nuances is especially important given that a notable percentage of workers in the automotive repair industry are neurodiverse, yet their unique perspectives are often overlooked. Claudia’s experience coaching individuals with ADHD challenges traditional linear leadership methods. “Linear thinking doesn’t work for everyone,” she explains, advocating for approaches that recognize and celebrate cognitive diversity. Seeing a gap in leadership support specifically tailored to the auto repair industry, Claudia made this her focus.

Through her coaching, Claudia has seen the transformative power of meaningful mentorship. In one instance, she was hired as a coach for a shop where a normally high-performing

apprentice was struggling. The apprentice was often seen chatting with a few colleagues instead of working with his mentor and the owner and manager misinterpreted his behavior as laziness. However, Claudia identified that the mentor, while skilled, was not very communicative or approachable. “Their personalities are not the same, and they lack a bond of trust,” she noted. The apprentice found camaraderie and a sense of belonging with other team members, seeking the connection he lacked with his mentor. By addressing these dynamics and engaging directly with the apprentice, the shop was able to retain and support him, turning a challenging situation into a success story. Claudia emphasizes that personal connections can make all the difference in team unity and performance.

Amin Youssef, Regional Vice President of Ontario for Fix Network, has witnessed the positive impact of Claudia’s methods on automotive repair teams. He states, “Claudia’s approach to team dynamics is transformative, and as a leader, I strive to implement these practices myself.”

Amidst the technician shortage, fostering positive work environments is crucial. Recognizing the human element is key to motivation, and Claudia envisions leadership training as essential to the industry’s future. By prioritizing mental health, embracing neurodiversity, and fostering genuine connections, Claudia believes Fix Network is setting a new benchmark for excellence and sustainability. With Fix Network already leading the way in traditional sustainability measures, the extension of a focus on implementing innovative leadership practices underscores a deep commitment to a thriving and sustainable future in automotive repair.

REWRITING THE FINISH

HOW REFINISH INNOVATION IS DRIVING SUSTAINABILITY IN COLLISION REPAIR

BY DARRYL SIMMONS

Sustainability is no longer a buzzword in collision repair—it’s fast becoming a business imperative. Today’s collision repair facility owners and managers face growing pressure from regulators, insurers and customers to reduce their environmental footprint. Nowhere is that shift more apparent than in the refinish segment, where products, tools and processes have evolved dramatically to support greener operations—often while improving productivity and profitability. Suppliers, manufacturers and technology partners are rethinking the materials and methods used in modern refinishing. From low-VOC coatings to energy-efficient processes and smarter equipment, the future of sustainable collision repair is being written — one coat at a time.

PRODUCTS BUILT FOR PERFORMANCE AND PLANET

For suppliers, innovation in coatings is leading the way. Low-VOC and waterborne technologies now dominate the conversation — proving that environmentally responsible

“At SATA, sustainability is not just a goal—it is a guiding principle shaping every aspect of our operations.”

— Joern Stoever, Global Key Account Manager

doesn’t mean compromising on quality.

Fred Daoust, Country Manager–AkzoNobel Canada, is clear on the balance between sustainability and performance. “Our products meet today’s requirements, but we’re always looking ahead. We want our products to support greater process speed, energy savings and carbon footprint reduction — ultimately leading to greater profitability and sustainability,” he says, pointing to the company’s latest wet-on-wet waterborne basecoat launching in Canada.

The move toward greener coatings has been years in the making according to Patrice Marcil, Global Training Director for Axalta Refinish.

“We introduced the first refinish low-VOC waterborne basecoat in the 1990s,” says Marcil. “Today our waterborne coatings meet stringent environmental standards and provide better coverage than conventional products.”

Automation in the mixing room is reshaping the technician’s role and reinforcing operational efficiency. Technicians are now playing a key role in advancing sustainabil-

ity objectives within repair shops. Michelle Deemer, Global Communications Director of PPG explains that their PPG MOONWALK® automated mixing system is revolutionizing the refinishing process.

“It saves labor time, reduces waste, and transforms the mixing room into a clean and safe environment,” she says. “Our Envirobase® High Performance paint system works with PPG MoonWalk® to help shops meet their sustainability goals while improving efficiency.”

Patrice of Axalta points to their newest tool in the fight against waste. Launched in 2023, Axalta Irus Mix is also a completely hands-free refinish paint mixing machine. “It is underpinned by four key attributes: time advantages, labour optimization, consumption advantages and environmental thoughtfulness. Axalta Irus Mix is designed to deliver highly-accurate colour while minimizing environmental impact to help collision repair shops meet key business goals.”

3M is also rethinking product development with sustainability at the core. Gayle Schueller, Senior Vice-President and Chief

“Our products meet today’s requirements, but we’re always looking ahead. We want our products to support greater process speed, energy savings and carbon footprint reduction — ultimately leading to greater profitability and sustainability.”

— Fred Daoust, Country Manager–AkzoNobel Canada

Sustainability Officer, says every new product is tied to a specific sustainability commitment. “This could mean processes that reduce carbon footprint or materials that improve end-of-life options. By leveraging our 49 technology platforms, we’re advancing circular economy solutions while meeting customer needs.”

Spray equipment manufacturers like SATA are equally focused on embedding sustainability into their designs. As Joern Stoever, Global Key Account Manager, explains, “At SATA, sustainability is not just a goal—it is a guiding principle shaping every aspect of our operations.”

PROCESS IMPROVEMENTS DELIVER GAINS AT EVERY STEP

While product innovation is critical, bodyshops are also embracing process improvements that reduce waste, save energy and improve cycle times.

AkzoNobel’s RETHINK Body Shop Sustainability initiative, launched for Sikkens customers, is a prime example. “We’ve

developed a proprietary CO₂ calculator, certified by Carbon Neutral Repair,” says Daoust. “It measures emissions at every step of the painting process and recommends Sikkens products that reduce environmental impact.”

Waste-reduction strategies are also helping shops cut material use and improve profitability. At SATA, this mindset extends from product design to manufacturing. Stoever emphasizes, “We are deeply committed to sustainability across economic, environmental and social dimensions. Our goal is to minimize environmental impact by optimizing product performance from generation to generation, ever improving efficiencies in the painting process.”

Equipment upgrades are delivering measurable improvements, particularly in the booth. Heated nitrogen systems are one example, offering better finishes with fewer emissions. Derek Naidoo, President of NitroHeat, explains: “By using heated nitrogen instead of compressed air, our systems improve transfer efficiency, minimize overspray and reduce VOC emissions.”

“Today, coatings — continue to offer bodyshops advanced, environmentally thoughtful solutions. The one-visit application also allows repairers to reduce the booth cycle time and reduce their electrical and gas consumption.”

— Patrice Marcil, Global Training Director, Axalta Refinish

That change isn’t just better for the environment — it helps shops operate more efficiently. “The absence of moisture means a cleaner, higher-quality finish with less need for buffing and sanding. Faster flash times improve cycle times — all while lowering material waste,” Naidoo adds.

TRAINING TECHNICIANS FOR SUSTAINABLE REPAIRS

Of course, even the most advanced products and processes require skilled implementation. That’s why training has become an essential pillar of sustainability strategies—ensuring refinishing professionals can apply innovative solutions effectively and consistently. Paint companies have developed comprehensive programs to help technicians keep pace with new technologies and embed sustainability directly into their workflows.

A sample curriculum from PPG includes:

• Sustainable Practices Module covering low-VOC products, sustainably advan-

taged materials, and responsible sourcing

• Environmental Impact Education on the risks of traditional materials versus sustainably advantaged alternatives.

• Product Usage Training focused on labels, certifications, and proper application techniques.

• Waste Management Training teaching best practices for minimizing waste and handling hazardous materials responsibly

• Resource Efficiency Techniques for calculating accurate material needs and reducing overuse.

• Sustainability Certification Programs to formally recognize technicians trained in advanced, responsible refinishing methods.

• Continuous Education through webinars, online courses, and regularly updated technical resources.

• Networking Opportunities connecting technicians to share challenges and solutions related to sustainability and shop performance.

“Providing this kind of training and resources is key to ensuring painters understand the environmental impact of their work and feel confident adopting sustainable techniques and technologies.”

— Michelle DeemeR, PPG

“Sustainability

is not just about meeting regulations — it’s about future-proofing your business. Shops that embrace these changes now will gain efficiency, profitability and a reputation as leaders in responsible repair.”

— Derek Naidoo, President of NitroHeat

“Providing this kind of training and resources is key to ensuring painters understand the broader environmental impact of their work and feel confident integrating sustainably aligned technologies into their day-to-day operations,” says Deemer.

SUSTAINABILITY IS YOUR COMPETITIVE ADVANTAGE

The benefits of embracing sustainable refinishing go well beyond compliance. Cleaner, safer workplaces help attract skilled talent in a tightening labour market. Energy savings, material reduction and process efficiency all contribute to healthier margins.

“Sustainability is about future-proofing your business,” Naidoo concludes. “Shops that embrace these changes now will gain efficiency, profitability and a reputation as leaders in responsible repair.”

For Canadian shops, sustainable refinishing isn’t just the future— it’s happening now. Those ready to lead will be better positioned for longterm success in a competitive, fast-evolving industry.

The Modern Eco-Friendly Collision Centre

SBY TROY KNOPIK

ustainability, in a collision centre involves reducing the amount of time, products, labour and energy needed to complete a repair, including reducing or eliminating rework. This also contributes to increased profitability.

This starts with defining new processes and implementing those new standards throughout the shop with a shared vision.

DEFINE A NEW PROCESS

The training at the 3M Skills Development Center is process driven and product agnostic. Processes are designed and set that collision centres can implement to enhance sustainability benefits without breaking the bank. In fact, it’s a common misconception that by trying to improve its sustainability, the collision center will be negatively impacted financially with additional costs or process changes that are too difficult to implement.

Here are a few improvements to put in place to get started with your eco-friendly goals.

Keep the paint booth contaminate free. Cleaning the booth each morning will limit the possibility of additional labour and materials for the painter and the detail department. A clean paint job can help increase productivity by lowering the additional labour required to compound out the imperfections and reduce the amount of materials used.

A dust extraction upgrade in each department will help reduce dust in the shop and can help extend the life of your abrasives. Instead of blowing repairs off with a hand blower, using a vacuum system will help reduce the amount of contaminates that could later impact the refinish process.

Workplace conditions are also enhanced using a dust extraction system due to the reduction of contaminates in the air.

CREATING SOPS

One of the best ways to encourage adoption of a new process is through the implementation of SOPs. A well written SOP for each step of the collision repair is crucial to be successful when implementing process change. The SOP should make the steps clear to all parties involved on what is expected of each role while being simple and easy to understand.

Here are a few SOPs that can really make a difference.

1. ESTIMATOR SOP

The estimator and the blueprinter need to work together to write a complete repair order to avoid delays in the repair process. They should also review the repair with the assigned body tech for a final assessment to reduce the likelihood of missed items and to identify hidden damage.

2. BOOTH SCHEDULE SOP

One of the simplest and most beneficial SOP is a booth schedule. This could be in the form of a white board or digital display in the shop that lists the jobs that need to be completed that day. This board should be filled out with the painter and production manager together each day with the desired order of completion. This will help production to keep moving forward with limited interruptions. The production manager will not need to interrupt the painter as they will be able to see the progress of each job with just a glance at the board.

BENEFIT OF NEW EQUIPMENT

Reducing energy usage during the repair process is one way to be environmentally responsible. This can be accomplished with the use of short or medium wave curing lamps for urethane primer or the use of a UV primer, which can greatly increase productivity by cutting dry times by more than 75 percent.

REINFORCEMENT TRAINING

Introducing new products supported by new processes leads to the most crucial part of creating a long-lasting and successful program: training. The Skills Development Center at 3M is focused on providing meaningful training across the collision centre -- from the front office staff through the back of the shop to painters and estimators. Investing in your staff to train on new processes is worthwhile to maximize the return on these sustainability-focused changes. Regular training also displays management’s commitment to employees and their individual success.

EXPECTATION OF IMPLEMENTING SUSTAINABLE PROCESSES

Maximized efficiency in each department can help drive profitability by potentially gaining a booth cycle. The average shop today does three to four booth cycles per day, and with proper implementation of SOPs, they may be able to add an additional booth cycle all while reducing material and energy consumption.

Troy Knopik is an Application Engineer for 3M’s Automotive Aftermarket Division and a Refinish Trainer for 3M’s Skills Development Center.

REVIVING PLASTICS

PLASTIC RECYCLING AND SUSTAINABILITY IN THE COLLISION REPAIR INDUSTRY

BY BRIAN DRIEHORST, CEO, PLASNOMIC

The traditional approach of replacing plastic parts in lieu of repairing them is no longer financially, nor environmentally, sustainable. Rising repair costs, extended cycle times, and the growing volume of plastic waste, particularly from bumpers and headlights, are leading to increased landfill contributions and a host of negative economic and environmental impacts. Plastic waste is one of the most pressing environmental challenges in the automotive industry. Every year, millions of bumper covers, headlights, and interior components are discarded, exacerbating landfill waste. Historically, the automotive collision industry has lacked standardized plastic repair and recycling practices, leading to a default reliance on part replacement rather than repair. This approach is both environmentally damaging and financially unsustainable due to rising part costs and ongoing supply chain disruptions. However, the industry is evolving, with a growing emphasis on “repair over replace” strategies.

The demand for plastic repair is increasing rapidly as part costs continue to rise and supply chains face constraints. Many existing repair processes are outdated, time-consuming, or costly, often relying heavily on fillers and temporary solutions that result in repairs that fail to withstand long-term use. The automotive aftermarket is among the largest contributors to polypropylene plastic waste worldwide. Over 50 percent of all collision replacement parts are plastic, yet the industry repairs only a small fraction, currently estimated at just 25 percent for bumper covers and six percent for headlights. Shifting the focus to repair rather than replacement can significantly reduce waste, lower costs, and improve overall repair quality.

One of the key advancements in sustainability has been the development of more effective materials and repair solutions that allow damaged plastic parts to be restored rather than replaced. A major breakthrough in this area is the introduction of polypropylene-based welding rods that seamlessly fuse

One of the key advancements in sustainability has been the development of more effective materials and repair solutions that allow damaged plastic parts to be restored rather than replaced.

with OEM bumper materials. This innovation eliminates the need for traditional fillers or adhesives, which often compromise the long-term durability of repairs.

One of the biggest challenges to widespread plastic repair adoption has been inconsistent repair quality. Beyond new materials, advancements in plastic repair tools have improved the process, making repairs faster, more precise, and more reliable. By standardizing repair materials and tools, technicians can access the best possible solutions, ensuring high-quality, long-lasting repairs.

Sustainability in collision repair extends beyond materials and tools, and also involves waste management. A major issue for body shops is the cost and logistics of disposing of damaged plastic parts. Establishing a closedloop recycling system is essential, wherein damaged bumpers and plastic scraps are collected, processed, and reintroduced into the repair ecosystem. This initiative aligns with the growing demand for environmental accountability from insurers, repair networks, and consumers.

Education and training also play a crucial role in ensuring the success of sustainability initiatives. A key hurdle has been a knowledge PARTS

Helps

gap among technicians regarding plastic repair techniques as many repairers have been trained in traditional methods that prioritize replacement over repair. Shifting this mindset requires both hands-on training and industry-wide certification programs. Ensuring that technicians have access to benchmark training programs will equip them with the skills needed to execute high-quality repairs using the latest plastic welding and refinishing techniques.

Training programs should cover all aspects of sustainable plastic repair, including bumper and headlight restoration, texture and refinishing applications, and proper handling and recycling of plastic materials. As more facilities recognize the importance of sustainability, incorporating plastic repair training into OEM certification programs can ensure that plastic repair is not just an optional skill, but a required competency. This shift will lead to a significant reduction in environmental impact, and an overall increase in shop efficiency.

The introduction of global plastic repair standards is long overdue. As the industry prioritizes sustainability, setting best practices,

MEET THE EXPERTS STEERING

AUTO RECYCLING FUTURE

BRIAN DRIEHORST

Brian Driehorst is an accomplished leader with nearly 20 years of experience in the automotive industry. His background spans insurance, claims services, and collision parts, where he has consistently driven organizational growth through strategic partnerships, innovation, data analysis, and leadership development. Currently, Brian serves as the CEO of Plasnomic, an organization dedicated to advancing industry-wide standards, compliance, and innovation in automotive plastic repair globally. He resides in Indianapolis, IN with his wife and three daughters.

Remove auto glass in minutes with the Inductor® Glass Blaster. This tool allows you to work from outside the vehicle with no need to remove interior trim. Release urethane in hard-to-reach areas where other glass tools can’t go, with no damage to the encapsulate or frit.

validating repair technologies, and providing structured training programs will ensure that plastic repair becomes a mainstream solution rather than a niche offering. This transition will not only benefit the environment but will also reduce material costs and improve repair efficiency, creating financial advantages for repair shops and insurers.

With new technologies, standardized materials, and structured training programs, collision shops will have the opportunity to integrate plastic repair as a core part of their business model. Organizations such as Plasnomic are leading the charge in this transition by establishing industry-wide standards, certifying tools and materials, and ensuring plastic repairs are performed safely and effectively for all stakeholders, including vehicle owners, repairers, and insurers.

Plasnomic, through a multi-layered partnership, collaboration, and alliance framework, is filling a critical industry-wide need by providing a structured approach to reliable plastic repair solutions. This groundbreaking alliance was formed to tackle the global plastic waste problem head-on, creating a sustainable and efficient future for collision repair.

A greener way to fix cars

How Nitroheat’s Heated Nitrogen helps collision shops and insurance companies

Collision shop owners, managers, and insurance companies are always looking for ways to work smarter and care for the environment. Nitroheat’s heated nitrogen technology is one solution that helps meet these goals.

WHAT IS HEATED NITROGEN?

Nitroheat heats pure nitrogen before it is used in the paint process. This heated nitrogen creates a dry, clean spray when painting cars. Without extra moisture or dirt, the paint goes on smoother and needs less work later.

HOW IT HELPS COLLISION SHOPS

• BETTER PAINT JOBS: The heated nitrogen helps break the paint into very small droplets. This makes the paint stick to the car better and look more even.

• LESS WASTE: More paint sticks to the car instead of being wasted as overspray. This can lower the amount of paint and chemicals used in each repair.

• FASTER DRYING: The heated spray helps the paint dry quicker. This means cars can be fixed and returned to their owners sooner.

SUSTAINABILITY BENEFITS

For both collision shops and insurance companies, reducing waste is a big win. Nitroheat helps in these ways:

• LOWER CARBON FOOTPRINT: Using less paint and chemicals means fewer resources are used. This helps reduce the overall carbon footprint of the repair process.

• REDUCED REWORK: With a better finish on the first try, there is less need for extra work. Fewer repair cycles mean less energy is used and less waste is produced.

A SMART CHOICE FOR THE FUTURE

By using Nitroheat’s heated nitrogen, collision shops can improve the quality of their work while also helping the environment. For insurance companies that must meet green standards, supporting shops with these new tools is a step toward reducing harmful emissions. Both groups can benefit from saving money on materials and energy, while also showing a commitment to sustainability. Using Nitroheat is a practical way to boost quality and efficiency in car repairs. It is a tool that not only helps get the job done right but also protects our planet for the future.

For more information about featured products, contact daniel@nitroheat.com or visit www.collisionrepairmag.com/15735849.

Reducing environmental impact In collision repair with SUSTAINABLE PRODUCTS

Sustainability in the collision repair automotive industry is becoming increasingly important as businesses look for ways to reduce their environmental impact while maintaining high-quality service. The introduction of sustainable products, such as eco-friendly paints, waterborne basecoats, and energy-efficient equipment, is helping bodyshops achieve both operational efficiency and environmental responsibility. These products not only reduce harmful emissions and waste but also offer cost savings in energy consumption and material usage. By adopting these sustainable solutions, collision repair shops can improve their profitability while aligning with modern environmental standards, meeting customer expectations, and contributing to a greener future for the automotive industry.

www.hunter.com

It’s your job. Do it your way.

Precision, power and control. That’s what technicians want in a premium tire changer, and that’s exactly what Hunter Engineering delivers with Maverick®. Sharing many features with Hunter’s popular, standard-setting Revolution™ tire changer, Maverick® keeps the technician completely in charge with smooth and fully variable operation. Hydraulic controls combine low-speed functionality with on-demand faster operation, allowing technicians who prefer a more hands-on approach to adapt the process to their own individual needs. Other productivity features include a leverless head, automatic articulation, walkaway inflation and an optional wheel lift.

3M™ PPS™ Series 2.0 Disposable Spray Cup System

The 3M™ PPS™ Series 2.0 disposable spray cup system delivers improved performance, efficiency, and material savings. A quarter-turn locking lid eliminates paint build-up and cross-threading, while four-point connections boost stability on larger jobs. Built-in full-diameter filters ensure smooth material flow, and the domed lid reduces air entrapment. Designed to cut solvent use by up to 70% and prep time by 50%. Paired with the 3M™ Performance Spray Gun, it minimizes paint waste and significantly reduces thinner use and cleanup time. For more information visit https:// www.3mcanada.ca/3M/en_CA/p/d/b40072444/

www.axalta.com/irus-mix

Launched in 2023, Axalta Irus Mix is the fastest fully automated, completely hands-free refinish paint mixing machine. It is underpinned by four key attributes: time advantages, labor optimization, consumption advantages and environmental thoughtfulness. Axalta Irus Mix delivers highlyaccurate colour while minimizing environmental impact to help collision repair shops meet key business goals.

Visit Axalta website: axalta.com/irus-mix

Axalta Irus Mix

The KECO L2E Premium is the ultimate GPR system for professional technicians, featuring advanced tools and a streamlined setup for precision repairs. This robust system includes K-Power Lateral Tension Tools, KwikStick Vacuum Power Leverage Bar, and premium pulling tabs for complex dents. The organized drawer system, K-Locker for dust-free storage, and shadow board layout ensure tools are accessible and safeguarded. With retrofit options, lifetime warranties on lifters and tabs, and a 90-day guarantee, the L2E Premium is built for dependability and unmatched performance in collision repair.

www.BASFrefinish.com

Sikkens Autowave Optima is a next-gen waterborne basecoat designed to boost body shop productivity and sustainability while reducing costs. It offers up to 50 percent faster processing times with a single-visit spray booth application and reduces energy costs and carbon emissions by up to 60 percent. By using 1.5-layer coverage, it provides material savings of 15 percent and eliminates the need for flash-off between layers, reducing booth time. With VOC levels 10 percent lower than the 420 g/l regulation, Autowave Optima helps body shops increase efficiency, cut costs, and meet environmental goals without compromising quality. Visit link www.sikkensvr.com/autowave-optima

www.mirka.com/en-ca/

The Glasurit 100 Line is a revolutionary product in the automotive refinishing industry, setting new benchmarks for sustainability and performance. Its high-performance formula significantly reduces volatile organic compounds (VOCs), making it more environmentally friendly and promoting a more healthier working environment. The line is designed to minimize waste and energy consumption during application, ensuring exceptional results with less product. By choosing the Glasurit 100 Line, automotive professionals can achieve top-notch refinishing results while supporting eco-friendly practices, paving the way for a greener future in the industry. For more information visit www.BASFrefinish.com.

Mirka is committed to sustainability through innovative product design, responsible manufacturing, and environmental initiatives. The company reduces waste and emissions by using renewable energy, water-based resins, and solvent-free coatings in production. Mirka Galaxy is a highperformance abrasive designed for durability, efficiency, and sustainability. Featuring a self-sharpening ceramic grain, it maintains cutting power for longer, reducing the need for frequent replacements and minimizing waste. Its multifunctional coating prevents clogging, extending product life and ensuring consistent performance. Additionally, when used with Mirka’s dust-free sanding systems, Galaxy contributes to a cleaner, healthier work environment by significantly reducing airborne dust. By prioritizing efficiency and eco-friendly solutions, Mirka continues to set new standards for sustainable surface finishing.

KECO L2E Premium Glue Pull Repair Collision System

Sikkens Autowave Optima

Mirka’s Commitment to Sustainability

www.car-o-liner.com

EVO™ 1-2-3 Anchoring & Holding Systems

EVO™ 1-2-3 Anchoring & Holding Systems from Car-O-Liner® provide collision repair professionals with a modular, universal solution that enhances both efficiency and sustainability. Designed to accommodate every vehicle make and model, these systems eliminate the need for vehicle-specific fixtures, reducing equipment redundancy and waste. The EVO™ systems’ robust, vice-like clamps ensure secure holding, minimizing material waste by enabling precise, accurate repairs. By streamlining the repair process and reducing the need for multiple tools, the EVO™ systems contribute to environmentally responsible practices in the collision repair industry. For more information visit https://car-o-liner.com/en-us/product/evo/

www.recycleyourbatteries.ca

Battery Recycling Program

Collect, protect and drop off your batteries every three months with Call2Recycle’s Recycle Your Batteries, Canada! program. Batteries make our lives more convenient, but they also contain toxic chemicals that can harm the environment. Recycle Your Batteries, Canada! makes it easy to recycle your batteries instead. Just collect, protect, and drop off your used batteries at one of Recycle Your Batteries, Canada! 12,000+ convenient drop-off locations across Canada. You can find drop boxes or Smart Containers at pharmacies, hardware stores, grocery stores, municipal depots and other facilities near you. For more information visit RecycleYourBatteries.ca

www.ppgrefinish.com

ENVIROBASE® High Performance

Recognized by thousands of collision repair centers globally, PPG’s Envirobase® High Performance waterborne paint system employs advanced technology to provide superior durability and exceptional color accuracy, precisely matching original equipment manufacturer finishes. Being a fully waterborne system, the products in the Envirobase® High Performance system release significantly lower levels of VOCs compared to solvent-based coatings. With an extended shelf life that minimizes product waste, this system supports body shops in achieving their sustainability objectives. To learn more, visit envirobase.com.

www.spraymax.com

SprayMax’s 2K High Speed Clear offers collision repair professionals an efficient solution that supports sustainability. Its rapid drying time and high-gloss finish enable quick, high-quality repairs, reducing the need for extensive labor and energy consumption. The durable, abrasion-resistant coating extends the lifespan of repairs, minimizing the frequency of rework and material use. By facilitating faster turnaround times and promoting long-lasting results, SprayMax 2K High Speed Clear contributes to more environmentally responsible collision repair practices. For more information contact: order@Kwasny.us | 844.426.6330 or visit spraymax.com

PPG

SprayMax’s 2K High Speed Clear

Solera | Audatex is dedicated to helping insurers understand and address Scope 3 emissions in the automotive claims management journey. From data-driven insights, to mitigation strategies and carbon offsetting, Solera|Audatex can help throughout the claims journey to provide better understanding of environmental impacts. “Seventy-five percent of drivers would stay with or switch to insurers that can prove their sustainability practices,” said Bill Brower, SVP of Global Industry Relations and NA Claims. “Solera’s commitment to sustainability and investment in innovations have built the foundations for a solution to help track CO2e emissions of the claims journey for a healthier planet.”

www.partsplex.ca www.plasnomic.com

Color Compass Corporation’s e-fireX extinguishers are a sustainable fire safety solution, designed to suppress Lithium battery fires using allnatural, 100% biodegradable materials. These extinguishers are effective across multiple fire classes, offering reliable protection while minimizing environmental impact. E-fireX extinguishers are eco-friendly and safer for humans and animals compared to traditional chemical suppressants. Compliant with NFPA 18A guidelines, they provide comprehensive fire safety in various environments. Exclusively available in Canada through Color Compass Corporation. Visit www.colorcompass.com

Printed sustainably with 3D additive technology from Auto Additive, now available in Canada through Parts Plex, a Uniparts OEM supplier of innovative sustainable automotive parts. The 3D printed material and process meets GM’s GMW18647 worldwide standards, providing the durability & compatibility needed for high-quality automotive repairs, ensuring these tabs meet or exceed current industry practices for repairing headlight tabs. Each repair tab comes with a plastic welding rod. Refer to Plasnomic, the Auto Plastic Repair Authority, for recommended repair procedures. For more information visit www.plasnomic.com

CARSTAR stores support their local communities through fundraisers, sponsorships, prioritizing the environment and apprenticeship programs.

Give: Focuses on social impact, including community engagement and fundraising for Cystic Fibrosis Canada.

Green: Prioritizes environmental responsibility, including resource efficiency and recycling efforts.

Grow: Emphasizes customer retention, revenue growth, and ongoing improvements to better the industry.

CARSTAR integrates economic, environmental, and social responsibility to create a better future for all. Learn more about how CARSTAR cares for the communities it serves at CARSTAR.ca

Lithium Battery Fire Extinguishers

Tracking Emissions, Building Trust

Sustainability is at the heart of Fix Network’s mission. As a global leader in automotive aftermarket services, we are committed to reducing our environmental impact while providing hassle-free vehicle care. Our locally owned and operated facilities prioritize innovative solutions that promote eco-friendly practices. With over 2,000 points of service worldwide, we strive to lead by example, fostering a culture of sustainability within our network. By embracing entrepreneurship and innovation, we not only enhance our services but also contribute to a healthier planet for future generations. —Philippe-Andre Bisson, Director of Marketing and Communications of Fix Network Canada. www.fixnetwork.com

www.LKQCanada.ca/en/

LKQ positions itself as a leader in the circular economy by developing sustainable automotive parts through recycling and remanufacturing, thereby reducing the need for new resources. In 2024, the company recycled over one million parts, saving nearly 26,500 tons of materials and extending the lifespan of components. To enhance circularity, LKQ implements parts recovery programs, to optimize distribution to ensure automotive components get a second life. LKQ supports advancement opportunities for employees by offering training through the LKQ Academy. With over 2,200 courses available in 14 languages, the academy covers topics such as sustainability and vehicle electrification, helping team members adopt more responsible practices. LKQ is proud to contribute to a sustainable industry. For more information visit www.LKQCanada.ca/en/

Simplicity Car Care is helping lead Canada’s collision repair industry toward a sustainable future with a bold commitment to become Net Zero by 2045. The company is actively measuring and offsetting its carbon footprint, including hard-to-track Scope 3 emissions, and has committed to reducing boundary emissions by 90 percent. Through utility tracking, operational audits, and behaviour-based efficiencies, Simplicity is proving that environmental leadership and operational excellence go hand in hand. From energy use to waste reduction, every detail is considered— showing that fixing vehicles and protecting the planet can be part of the same mission. www.simplicitycc.com

www.427autocollision.com

www.avenuecollision.com www.csnheartland.com

A Foundation of Sustainability

For the CSN 427 Auto Group, sustainability is key when it comes to building successful practices within the collision repair industry. “Sustainability has always been of importance,” said Jessica D’Alessandro, Head of Marketing and PR. “We believe that if every member of the industry works to make even small changes to improve our best practices, this will have a major impact on our industry’s carbon footprint.” At the CSN 427 Auto Group, proper recycling comes from individual parts and metal to bumpers, plastic and fuel. “Internally, we use efficient technologies including low-energy lighting and eco-friendly spray booths,” Jessica continued. “For those looking to start on sustainability, just get started,” D’Alessandro concluded. For more information check out: www.427autocollision.com

Fix Network’s Mission on Sustainability

LKQ’s Drive for a Sustainable Tomorrow

Simplicity’s Formula for a Greener Future

www.prospot.com

The Pro Spot PR-5D Riveting System delivers precision and efficiency for modern structural repairs while supporting sustainable practices. Designed for today’s mixed-material vehicles, the PR-5D helps restore OEM structural integrity without excessive heat or material waste. By enabling proper repairs instead of costly part replacement, the PR-5D reduces scrap, conserves resources, and extends vehicle life—minimizing environmental impact and supporting a greener approach to collision repair. For more information visit link https://prospot.com/products/riveter/

www.progi.com

www.globalfinishing.com

Global Finishing Solutions (GFS) paint booths help reduce environmental impact without sacrificing performance. Energy efficient recirculating systems cut energy use by up to 80 percent, while smart controls lower fuel costs and minimize waste. Advanced filtration captures 99.9 percent of particulates, protecting air quality inside and out. By reducing emissions, overspray and material waste, GFS finishing equipment supports cleaner, greener manufacturing — helping businesses meet sustainability goals and stricter environmental regulations. For more information or to request a quote, please visit https://gfs.global/t9a

sherwin-williams.com/ automotive

Integrating sustainable practices in your collision centre can help reduce costs, improve efficiency and appeal to eco-conscious customers. Progi’s innovative solutions support shop environmental and operational goals. With ProgiParts, a marketplace for high-quality recycled auto parts, shops cut repair costs while reducing carbon footprint. Recycled parts are supplied by recyclers acquiring local salvage vehicles through ProgiPix total loss vehicle recycling process. This ecosystem supports circular economy, provides accessible local recycled parts and streamlines procurement for shops. To learn more, visit www.progi.com

The newest waterborne basecoat system from Sherwin-Williams, Ultra 9K™, is designed for wet-on-wet application delivering excellent coverage (and increased cycle time) as well as a savings to the customer and the environment. With Ultra 9K, customers use less paint and generate fewer emissions. Ultra 9K’s eco-stance is further complemented by an assortment of high-performance low VOC undercoats and clears. For more info visit the link https://industrial.sherwin-williams.com/na/us/en/automotive/ catalog/product/automotive-finishes/products-by-industry.11543143/ ultra-9k-waterborne-refinish-system.12322173.html

Energy Efficient Paint Booths for Cleaner Manufacturing

The Pro Spot PR-5D Riveting System

Ultra 9K® Waterborne Refinish System

Sustainable Solutions for Repair Shops

30 TOP UNDER 40

ARE YOU READY FOR IT?

YOU WILL NOT WANT TO MISS THIS ISSUE OF COLLISION REPAIR MAGAZINE

Influential industry leaders have been submitting their nominations to spotlight the next generation of game changers in the collision repair world! Read all about them in this upcoming issue of Collision Repair magazine.

The 30 Under 40 initiative recognizes the top young leaders under the age of 40 who are making a significant impact in shaping the future of the collision repair field. Whether through innovation, leadership, community involvement, or driving industry change, these individuals are setting new standards of excellence. By endorsing these rising stars, you’ll help spotlight the dynamic talents and fresh perspectives that are driving the industry forward. Don’t miss the chance to honour those who are leading the charge and inspiring the next wave of collision repair professionals!

Nominate your favourite candidate by scanning the QR code. For more information on how to be part of this section reach out to editor@collisionrepairmag.com

www.car-o-liner.com

CTR9 Resistance Spot Welder

The CTR®9 is a fully-automatic resistance spot welder featuring a revolutionary lightweight transformer gun with a 355° swivel handle and ergo-grip for perfect working positions. Supported by a telescopic arm, it offers vertical and horizontal adjustments. Its compact power unit ensures mobility, while a 16,000 amp transformer with CANBUS communication guarantees precision. Enhanced with an LED control panel, it facilitates ease of use and superior accessibility. Approved by BMW. For more info visit https://car-o-liner.com/product/ctr9/

www.spraymax.com

SprayMax 1K Primers

SprayMax offers a variety of 1K Primers to meet every repair need. Our popular 3 in 1 Primer Shade in White, Gray and Black deliver excellent adhesion and sanding properties. Our 1K E-Coat Primers offer true direct to metal coating, providing superior corrosion protection in 8 OEM colours. Also available 1K Self Etch Weld-Thru Primer and Primer Fillers, plus 1K Uni Zinc Primer for water and weather-prone structures.

For more information contact: order@Kwasny.us | 844.426.6330 or visit spraymax.com

www.3mcanada.ca

3M™ Clean Sanding System

The 3M™ Clean Sanding System is a complete sanding solution for efficiently moving through your essential surface preparation and finishing work. The system includes our dust extractor, pneumatic and/or electric random orbital sanders, mobile workstation, wide selection of quality abrasives, and personal protective equipment.

www.kecotabs.com

KECO Glue Pull Repair (GPR) Training Programs

KECO’s Glue Pull Repair (GPR) Training Programs offer hands-on education to help technicians master repair techniques for unlocking repairability on modern collision damage. Courses range from 1-day foundational training to 5-day comprehensive programs covering KECO’s 6C Process, lateral tension, metal flow, light reading, advanced tool selection, and more. In-person training is available at KECO’s OKC facility or your shop, while virtual training provides a convenient alternative. Each session focuses on building confidence, improving efficiency, and applying GPR techniques for exceptional results in real-world repairs.

To learn more call 888-532-6822, email info@kecotabs.com or visit https://www.kecotabs.com/collections/keco-training today!

HUNTER

ADAS IN FOCUS

ENGINEERING’S ROSS IACOBELLIS OUTLINES THE MUST-KNOWS OF ADAS CALIBRATION—FROM TRAINING AND PRECISION TOOLS TO AVOIDING COSTLY MISTAKES AND PREPARING YOUR SHOP FOR THE FUTURE LISTEN NOW!

ADAS calibration isn’t just a technical step—it’s a vital safety function, and one that repairers can’t afford to get wrong. As these systems become standard in nearly every new vehicle, the collision repair industry is under increasing pressure to deliver precise, OEM-compliant calibrations—efficiently, consistently and transparently.

In this in-depth conversation, Collision Repair magazine’s Allison Rogers connects with Ross Iacobellis, Technical Specialist at Hunter Engineering, to explore how shops can rise to the challenge. From space and staffing requirements to emerging trends in training and technology, Iacobellis outlines what it takes to succeed in the ADAS space—and how Hunter is supporting that success.

Whether you’re thinking about introducing ADAS services or looking to improve your current offering, this Q&A provides practical insight into the tools, systems and mindset needed to get calibration right the first time—every time.

Scan the QR code or visit www.collisionrepairmag.com/podcast to listen to the full episode.

Collision Repair magazine: Ross, welcome back to the Industry Insider podcast. For readers unfamiliar, can you start by telling us about your role at Hunter Engineering?

Ross Iacobellis: Thanks, Allison! I’m a technical specialist in sales. I support the Canadian market and collaborate with our St. Louis team as needed. I provide technical guidance for our sales force, lead distributor and customer training sessions, and help shops and dealers across Canada navigate the ADAS space. Our Aurora, Ont., facility hosts in-depth training sessions, and I’m involved in ensuring clients understand how our tools streamline calibrations while adhering to OEM standards.

CRM: Let’s start with the basics. ADAS systems vary widely across automakers. What should repairers keep in mind?

RI: OEM procedures drive everything. Each automaker—and sometimes even different models—can have unique calibration steps. Some systems are camera-based, others use radar, and most vehicles combine multiple systems. These could include adaptive cruise control, lane departure warnings or blind spot detection. Accurate calibration is essential for them to work as intended.

CRM: And why is it so important to follow OEM procedures exactly?

RI: Tolerance levels are incredibly tight— often within one millimetre. If your camera is off by that much, the calibration target could be metres out of place. Our Ultimate ADAS system ensures we hit that bullseye every time and verifies accuracy before letting the technician proceed.

CRM: Who in a facility needs to understand ADAS calibration—just the technician?

RI: It’s a team responsibility. Technicians obviously need to know the systems, but shop owners must understand the liability, and counter staff need to explain calibration work to customers. Transparency builds trust, and our systems produce detailed reports that clarify what was done and why.

CRM: What are some challenges shops face when implementing ADAS calibration services?

RI:The biggest ones are environmental— level floors, lighting and space. Then it’s training. Technicians need to understand the systems they’re working on and when a calibration is needed. Not every ADAS system requires recalibration after service, but many do, and you need to know which is which.

CRM: What about calibration errors—how dangerous are they?

RI: Extremely. Calibration errors directly impact vehicle safety. A small mistake could mean a vehicle doesn’t react correctly to an obstacle. That’s why our system double-checks technician inputs and ensures accuracy throughout the process. It doesn’t let you proceed until you’re within tolerance.

CRM: Procedures change quickly. How can technicians stay up to date?

RI: It’s not easy. Our machines receive quarterly updates, and our scan tools are updated monthly. Technicians need to read those updates, follow industry bulletins and stay involved in communities and forums. The techs who succeed are the ones who put in that effort.

CRM: How does Hunter guarantee its equipment is calibrated correctly?

RI: We calibrate and test every machine before installation. Each morning, when a technician powers up the Ultimate ADAS system, it performs an automatic calibration check before the first job. If it fails, it stops the process and prompts recalibration.

CRM: Let’s talk training. What resources does Hunter offer?

RI: We’ve launched Hunter University—a free e-learning platform with 14 certificatebased ADAS modules. It’s open to anyone and includes tests and downloadable certificates. We also have the Hunter Learning Channel on YouTube with vehicle-specific calibration walkthroughs. Plus, we’ve begun offering in-person training in Western Canada and Quebec, with plans to expand across the country.

CRM: How important is certification for shops?

RI: It’s crucial. It shows insurers and customers that your team is trained. Insurers want calibrations done right, the first time. Shops that can do that will stand out—and win more business. Plus, it’s a great career path for technicians, especially younger ones looking to specialize.

CRM: Some think ADAS calibrations are a cash grab. Is that true?

RI: It can be lucrative, but only if you’re prepared. Do your research. Understand your local market, your facility’s capabilities, and choose a reliable partner. The worst thing is buying equipment and not using it. Our goal is to support shops that want to use our tools properly—not let them gather dust.

CRM: What are the key costs involved?

RI: Space, trained staff, and the right tools. Our Ultimate ADAS also handles wheel alignments, so it offers dual revenue potential. Costs will vary by shop, especially depending on what makes and models you service. Updates and new target systems are offered a la carte so shops can scale up as needed.

CRM: How are insurers handling ADAS calibrations in Canada?

RI:Typically, insurers pay per calibration. Some systems require both static and dynamic calibrations, which are billed together. Across Canada, we see prices ranging from $300 to $375 per calibration. At the end of the day, everyone wants the car fixed correctly—once.

CRM: Final thoughts for shops considering ADAS services?

RI: Don’t be afraid to learn. Invest in your team. Visit hunter.com and check out the ADAS hub—we’ve packed it with information. Whether you’re just starting or looking to grow your services, the key is education and preparation.

CRM: Thanks, Ross. It’s always a pleasure to speak with you.

For anyone interested in ADAS, be sure to check out the resources Ross mentioned, and stay tuned for more episodes of Industry Insider.

Hunter Engineering has a full training facility in Ontario, pictured here.

3M 02,49,55,62

427 Auto Collision Ltd 59

Arslan Automotive .............. 11

AkzoNobel 56

Assured Automotive ............ 33

Audatex Solera 58

Auto Data Labels 67

Axalta 55, back page BASF 56

GREENWARD BOUND

New

rules, green tools and operations to match

BY ALLISON ROGERS

As we close this issue of Collision Repair, it’s clear that sustainability is no longer a buzzword—it’s becoming the backbone of how we do business. Sustainable practice have gained significant momentum across industries. In the world of collision repair, it’s quickly becoming a defining principle. As we put together this issue, one thing became abundantly clear: sustainability is not just a passing trend, it’s a transformation—one that is already well underway.

Sustainability

Keco Body Repair 56,62 Keystone (LKQ).......... 13,15,59

Across the sector, we’re seeing a remarkable shift. Paint providers are re-engineering their products to reduce volatile organic compounds (VOCs) and adopt waterborne technology. Insurers are creating incentive programs that support eco-conscious repairs and prioritize shops with green certifications. Collision centres themselves are stepping up, retrofitting their spaces with energy-efficient lighting, investing in waste diversion programs and choosing suppliers that share their environmental values.

What’s driving this shift? In part, it’s a response to rising environmental awareness among consumers and regulators alike. But it’s also a sign that our industry is evolving—becoming

more thoughtful, more innovative and more aligned with the future we all want to build.

Sustainability is no longer a “nice-to-have” element in our business. It has become imperative. Forward-thinking repairers know that efficiency and eco-responsibility go together. Reducing waste, conserving resources and lowering emissions don’t just help the planet—they often improve workflows, reduce costs and build stronger relationships with customers who care deeply about environmental impact. Especially the next generation of drivers.

In this issue, we shine a spotlight on those who are leading the charge. From major players rolling out sustainable product lines to independent shops finding creative ways to minimize their footprint, we’re inspired by the momentum and motivated by the message. We all have a role to play.

The collision repair industry has always been about restoration; taking something broken and making it whole again. Today, that mission extends beyond individual vehicles to the environment we all share. As we move forward, let’s continue to drive innovation with sustainability at the centre of the journey.

VEHICLEMFD.BYFORDMOTORCO.INU.S.A.

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Cromax® EZ

WATERBORNE MADE EASY

With a waterborne basecoat that’s easy to mix, match and apply and that uses the same coat flash application you’ve already perfected, Cromax® EZ makes an exceptional finish feel effortless. Discover how easy an outstanding finish can be.

axalta.us/ez