Bodyshop Decemeber 2010

December 2010 www.bodyshopbiz.com

Plus:

The 2010 Insurers Report Card Shop Management Software

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

ASRW Report

A myriad of factors combined to make the last two years difficult for the collision repair industry. Are those challenges in the rear-view mirror, or still front and centre?

The 2011 Bodyshop Outlook Survey

Are We

There Yet?

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

contents

December 2010 l Volume 40, Issue 6

Features 10

AkzoNobel on Sustainability: Trusting The Process In the third installment of our series, we ask AkzoNobel insiders for their take on the program.

16

All Smiles, as ASRW Takes First Solo Flight Get all the details you need to know from the ground at this year’s ASRW.

18

Hostile Environment The 2010 Insurer’s Report Card reveals a partnership in turmoil.

20

Get With The Program We ask two industry experts about the latest and greatest in shop management software.

22

2010 Autobody Directory Your one-stop resource for products and services in the collision repair industry

10

20

Cover Story

12

Are We There Yet? Find out the results of the 2011 Industry Outlook Survey.

In Every Issue

32

4 6 16 33

Viewpoint News ASRW Report Products

36 37 37 38

Photo File Advertisers Index Internet Directory From the Publisher

visit us at bodyshopbiz.com www.bodyshopbiz.com l December 2010 l Bodyshop 3

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

viewpoint

EDITOR J.D. Ney 416-510-6839 jdney@bodyshopbiz.com

Renewable Resources In a recent conversation with a newly minted lawyer (a friend, not a lawyer I required, I assure you), the conversation turned to the various stages of his professional career progression, and how that system works. Suffice to say, it’s intensive and requires quite a lot of hard work and dedication, but something more significant caught my attention. At the time, I was reading through notes from the Montreal edition of the CCIF, and had once again been shocked by the numbers presented by Jennifer Steeves of the CARS Council, which found that some 60% of employers saw a major shortage looming for paint and body technicians, while almost a third (31%) of shops across the country don’t employ a single apprentice.

Backing up the CARS research with our own poll, in this issue, you’ll find the results of our annual outlook survey, and I can tell you that a significant portion of our respondents told us that “finding good people,” or some version of that sentiment, was the most serious challenge they faced in 2010, and were likely to continue facing in 2011.

Shifting back to my barrister buddy, it occurred to me that this particular issue is completely foreign in the legal world. You won’t find a chorus of law firms bemoaning the lack of quality talent, because the legal profession takes its apprenticeship program very seriously. The bigwigs in the glass towers across Canada know that employees must be constantly replaced simply due to attrition and retirement, not to mention organic growth in business, and so the legal community has a formalized process to deal with its new blood: one summer, mid-law school, spent as a summer intern (coop student), and at least another year articling with a firm before becoming certified and joining that firm as an associate. Most importantly, though, this isn’t a game that some 60% of law firms play. In that community, they all play, because they know the value and

frankly the necessity of training their replacements in the business. In short, you don’t see law firms complaining about a lack of young talent, because they don’t have that problem.

Now, some might argue the legal community has a number of advantages that the collision repair industry does not, namely schools pumping out eager employees, along with mountains of cash to develop and deploy these kind of programs, and to a certain extent it’s an argument worth having, but the case isn’t as strong as you’d might think.

While Canadian trade programs don’t churn out nearly the same number of painters as law schools do lawyers, most schools will tell you that they’re packed to the brim with eager kids, excited about a career in the industry.

They’ll also tell you how difficult it is to get those kids into apprenticeship programs, or to ensure a student has the opportunity to practice the trade once he or she has finished school.

In short, while the collision repair industry has taken the attitude that the only employee worth hiring is a 40-year-old technician with 20 years’ experience, the legal profession has placed immense value on ensuring that anyone entering the business, with any firm, has the appropriate core competencies to be a valuable employee.

In the end I realize, of course, that a far-reaching “articling”-style program is not likely to materialize in the collision repair industry. It would take a decade to establish, cost millions of dollars, and require the involvement of each and every shop, working together to solve a looming crisis. That’s simply impossible…isn’t it?

B J.D. Ney, Editor jdney@bodyshopbiz.com

PUBLISHER Andrew Ross 416-510-6763 aross@bodyshopbiz.com SALES MANAGER Jay Armstrong 416-510-6745 jarmstrong@bodyshopbiz.com ACCOUNT MANAGER Jim Petsis 416-510-6842 jpetsis@bodyshopbiz.com PRODUCTION MANAGER Steven Hofmann 416-510-6757 shofmann@bizinfogroup.ca ART DIRECTOR Choo Hwee Kuan PRINT MANAGER Phyllis Wright CIRCULATION MANAGER Selina Rahaman 416-442-5600 ext.3528 CUSTOMER SERVICE Roshni Thava 416-442-5600 ext 3555 VICE-PRESIDENT Alex Papanou PRESIDENT Bruce Creighton

BODYSHOP is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd. 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2 Phone 416-442-5600 Fax 416-510-5140 Subscription rates: Canada – $39.95 (add applicable taxes) per year, $62.95 (add applicable taxes) for 2 years, single copy $7.00. USA and all other foreign – US$61.95 per year. U.S. single copy US$10.00.

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From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Tel: 1-800-268-7742 Fax: 416-4422191 E-Mail: privacyofficer@bizinfogroup.ca Mail to: Privacy Officer, Business Information Group, 12 Concorde Place, Suite 800 Toronto, ON M3C 4J2 ISSN 0045-2319 Online 1923-354X Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return postage guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept. — Bodyshop Magazine, 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2 We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund (CPF) for our publishing activities.

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4 Bodyshop l December 2010 l www.bodyshopbiz.com

Association of Association of Business Publishers Business 205 East 42ndPublishers Street East 42nd Street New205 York, NY 10017 New York, NY 10017

Products Change High Standards Don’t DuPont provides the full Low VOC system to meet all of your refinishing needs.

DuPont™ Cromax® Pro waterborne basecoat can speed up your operations and increase productivity, without compromising the quality of work you demand.

With 1.5 coat coverage, wet-on-wet application and no flash time between coats, DuPont™ Cromax® Pro can help you reach your operational goals. It’s part of a proven integrated range of DuPont Refinish products.

A full range of primer and clear coats are available to complement Cromax® Pro for excellent results. Each of the new products has been designed to meet the challenges you face everyday in your shop.

To learn more about increasing your productivity, call your local DuPont Representative or speak with a DuPont Customer Care Representative at 1.800.668.6945.

The DuPont Refinish Logo, DuPont™ and all products denoted with ™ or ® are trademarks or registered trademarks of E. I. du Pont de Nemours and Company or its affiliates.

DuPont Canada is a licensee. © Copyright 2010 DuPont Canada. All rights reserved.

news

Happy 25th, Motive Action

O

n Wednesday, November 3, close to 200 guests, alumni, and representatives from the automotive industry and the Alberta government gathered to applaud the work Motive-Action has done in the past 25 years.

Motive-Action is a unique, not-forprofit organization that was co-founded in 1985 by executive director Karl Herzog. Karl recalls, “My brother Michael and I observed young people who wanted to work in the automotive industry but couldn’t get or keep a job. We developed our program to provide the means to help.”

Located in Calgary, Motive-Action provides auto repair, auto body, and heavy-duty mechanical training for youth and new Canadians who face barriers to meaningful employment. In addition to workplace automotive skill training, clients receive upgrading in language and interpersonal skills.

During the 25th anniversary celebration, Karl Herzog recognized the many people that have helped MotiveAction grow and thrive.

Both the federal and provincial governments provide performancebased funding for every student that graduates.

Alberta Employment and Immigration representative Caroline Fairbrother spoke about the staggering success rate of the students they support.

Rising in the East Newfoundland’s Collision Clinic has been named Outstanding Business of the Year by the Mount Pearl Chamber of Commerce.

Collision Clinic was honoured with the coveted award at the Best in Business Awards Banquet.

“We were nominated along with other very fine local businesses, so we were especially proud to be presented with this award,” said Collision Clinic owner Glenn Hickey in his acceptance speech at the banquet.

“Collision Clinic evolved from humble beginnings, when I converted my parents’ cow barn into a four-car bodyshop in 1978. I pass on full credit to Sharon Wells and the focused and passionate staff at Collision Clinic. Their relentless pursuit of cutting-edge technology, along with their passion for continuous improvement, has enabled me to far exceed the vision I set out to accomplish in those early days. I am so very proud of them.”

6 Bodyshop l December 2010 l www.bodyshopbiz.com

T

Instructor John Johnson explained, “Over 75% of our students graduate from the Motive-Action 24-week preapprenticeship program. In the past 25 years, more than 1,000 students have successfully completed this program and have moved on to become journeymen and skilled labourers in the automotive industry.”

A number of alumni spoke about the dramatic impact Motive-Action has had on their lives, creating the opportunity to be employed in a field they love. Some now own their own shops.

Motive-Action also has an annual fundraising event called Driving Futures, which garners significant community support to cover capital expenses.

More information can be found at www. motiveaction.com.

Sustainable Solvents

he Valspar Corporation is expanding its automotive refinish product platform to include a comprehensive line (from primer to clear coat) of low-volatileorganic-compounds (VOC) solvent-based paint products.

“Meeting new air quality standards is a key requirement for many leading bodyshops,” says Jeff Potter, marketing director, Valspar Automotive Refinish.

“We are pleased to introduce a full line of solvent-based low-VOC components.

Our system allows bodyshops to meet air quality standards while delivering high quality performance.”

The Valspar Low VOC System features the company’s signature Clean Air formulation with significantly reduced VOCs. This system allows auto bodyshops to switch to a solvent-based option with an improved environmental profile, without having to invest in new equipment.

The new system delivers the same level of performance and ease of application as traditional refinish coatings and helps bodyshops achieve their environmental requirements. Application techniques, time, and coating coverage for the Valspar Low VOC System are the same as traditional solvent-based automotive refinish products.

news

Auto Theft Laws Get Tougher

C

anada has toughened up auto theft laws, including mandatory jail time for repeat offenders.

Bill S-9, the Tackling Auto Theft and Property Crime Act, provides tough action on property crime, including the serious crimes of auto theft and trafficking in property that is obtained by crime. The legislation will receive royal assent in the coming days.

“Auto theft costs Canadians over $1 billion each year and helps make organized crime profitable,” said Rob Nicholson (P.C., Niagara Falls), Minister of Justice and Attorney General of Canada, in a

statement. “Our government has taken strong action to protect the property of Canadians, and ensure our communities are not endangered by the reckless driving which often results from auto theft.”

Trafficking in stolen property, along with drug trafficking and fraud, has been identified as a primary activity for organized crime. Auto theft affects many individual Canadians and businesses, whether through financial loss or as a result of reckless behaviour and highspeed chases.

Once this new law comes into force, law enforcement and the courts will have better tools to tackle auto theft and the entire range of activities involved in the trafficking of all types of stolen or fraudulently obtained property. The new legislation includes provisions that: • create a separate offence of “theft of a motor vehicle,” which carries a mandatory prison sentence of six months for conviction of a third or

subsequent offence when the prosecutor proceeds by indictment; • establish a new offence for altering, destroying, or removing a vehicle identification number (VIN); • make it an offence to traffic in property obtained by crime; and • make it an offence to possess such property for the purpose of trafficking.

In addition, the Tackling Auto Theft and Property Crime Act will allow the Canada Border Services Agency to detain suspected stolen property before it is exported from the country, which will reduce the exportation of stolen vehicles from Canada by organized crime.

“The best way to combat gangs and organized crime is to tackle the illicit activities which make these groups profitable,” said Minister Nicholson. “This legislation does just that and will play an important part in our ongoing commitment to the safety and security of communities across Canada.”

The Tackling Auto Theft and Property Crime Act will come into force at a time to be determined, in order to allow the provinces and territories time to prepare for the changes.

For an online version of the legislation, visit www.parl.gc.ca.

AkzoNobel and Toyota Announce Partnership

A

kzoNobel Car Refinishes Americas and Toyota Motor Sales, U.S.A. have agreed to combine experience and resources surrounding process improvement methods for collision repair operations. The newly created program will be known as Toyota Production System for Collision (TPS-C). The program is currently being launched in the U.S. only.

The endeavour weaves the ProcessCentred Environment methodology, launched by AkzoNobel in 2008, and the experiences of Toyota’s Production System, into a cohesive design. The program was introduced to approximately 100 Toyota collision centre personnel at a preliminary training event in August at the Toyota Certified Collision Centers 8 Bodyshop l December 2010 l www.bodyshopbiz.com

National Performance Group Meeting in San Antonio, Tex. Fifteen pilot locations have been selected. Attendees will go through a series of classes and onsite process improvement activities beginning in November 2010. At full implementation, the TPS-C initiative will deliver training and consulting services to all Toyota and

Lexus Certified Collision Centres to ensure uniform practices.

“It is difficult to pick up any publication today without seeing an article as to how Lean, Six Sigma, or Theory of Constraints is being employed in collision repair,” notes Roger Foss, national field support manager for Toyota Motor Sales USA. “Each of these concepts has its merits; but they are just that, concepts. The TPS-C program is unique in that we have transformed concepts into realworld actions and tools, resulting in a clearly defined methodology specifically for collision repair. We have decided that as a longstanding business partner, AkzoNobel had the resources to help us implement our shared vision of process improvement.”

F

Continued Growth for Fix Auto

ix Auto has announced the addition of three new locations to its network roster: Fix Auto Sarnia, Fix Auto Vars, and Fix Auto Rockland.

Fix Auto Sarnia has been in operation since 1991. “We are looking forward to being part of the Fix Auto network,” says Tony Carletti, owner. “Joining the Fix Auto network will allow us to take our values further and be recognized on a higher level. We have always prided ourselves in providing superior customer service; this is what has established us as a reputable shop in our community.”

Fix Auto Vars owner Nick Damato is no stranger to the Fix Auto network, as his son, Dino Damato, owns the Fix Auto location in Dorval, Quebec. “Before joining Fix Auto, we were well aware of the advantages that being part of a larger network such as Fix Auto can bring,” says Damato. “I have seen the results at Fix Auto Dorval and am very impressed.”

The latest location to join the network, Fix Auto Rockland, is owned by Michel Vinette, who has worked in the bodyshop industry since 1982. The location features a newly renovated expansion to better service its continuously growing customer base.

“We are very proud of our newest three shops,” said Mike Kaplaniak, director of operations for Fix Auto Ontario, Alberta, and Atlantic Canada. “All three shops deliver great quality work that meets Fix Auto standards and are in locations that allow the Fix Auto network to offer its customers complete provincial coverage.”

CANADA HAS CHOSEN ITS BODY SHOP Why Should I Convert My Body Shop To A Maaco?

Maaco is ranked #1 in its category

by Entreperneur Magazine in its Franchise 500 List Maaco has a canada-wide 97.4% customer satisfaction rating [measured by CSI Complete]

Generation Gap

M

illennials, those born between 1980 and 1994 and representing the largest generation of car drivers since the 1960s, have been hard hit by the recession and are increasingly turning to do-it-yourself (DIY) maintenance and repair to keep their autos running, according to recent automotive aftermarket research by The NPD Group, a leading market research company.

A store-level analysis of sales from over 18,000 U.S.-based auto parts stores tracked by NPD’s Aftermarket Industry Monitor showed that stores in a cluster identified as having a high Millennial population achieved higher dollar sales per store in several key application parts categories. Overall dollars per store for total hard parts in the high Millennial cluster were 11% higher than in the cluster of stores with a low Millennial population. In addition to hard parts, the high-cluster stores did better in light application categories like filters and spark plugs. The analysis, which was based on retail channel sales reflecting higher levels of DIY activity among Millennials, also found higher sales of hand cleaners and hand tools in high Millennial stores.

“Having lived through tough economic times and being one of the age groups most impacted by it, Millennials may remain cost-conscious for a long time and, as a result, could represent a new era of DIY repair,” says David Portalatin, industry analyst for NPD’s automotive aftermarket business unit. “Gaining a better understanding of what Millennials are likely buying today will enable marketers to position their brands, stores, and services for what could be a lifetime of car care purchasing by 65 million influential young drivers.”

Maaco receives 75% of its business through retail out-of-pocket customer pay Ma aco service more than 500,000 customers / year in North America [572 more costomers / year per shop on average than a traditional body shop]

Maaco Canada average store volume = $1 Million PLUS Half of Maaco Canada’s shops achieve average sales of over $1.4 million annually with a 12% average net profit

Canada Has Chosen Maaco,

Now It’s Your Turn.

CALL

today to learn how you can convert your body shop into a high-volume Maaco franchise.

www.bodyshopbiz.com l December 2010 l Bodyshop 9

AkzoNobel on sustainability

Trusting

the Process

A step-by-step approach to a sustainable future

By J.D. Ney

W

elcome to the third installment in our ongoing series on sustainability, in partnership with AkzoNobel. Over the past two issues, we’ve explored the early stages of the program, and spoken to shop owners like Ron Reist in Kitchener, Ontario, and Doug Roberts in Barrie, who have taken their first steps along the road to a more holistic approach to sustainability. However, after many conversations across the industry, it’s increasingly clear that many shop owners and managers still ascribe to a relatively narrow interpretation of the term “sustainability.” Sustainability is a term that’s been co-opted by the go-green movement primarily to define environmental stewardship and eco-friendly practices. However, as both Reist and Roberts intimated in previous articles, “going green” is only part of a much broader equation that, according to AkzoNobel, also must include sustainable social and profitability elements as well.

To help expand on the notion of an allencompassing definition of sustainability as defined by the program champions at AkzoNobel, Bodyshop magazine turned to Michel Guerette, Market Services Manager – Canada, Akzo Nobel Coatings Ltd., to clear up some of the misconceptions surrounding his company’s sustainability mission. Guerette offers a more complete look at the inner workings of the company’s robust program, from its previously mentioned sustainability scan, to the continuing goal to establish a Process-Centred Environment.

“AkzoNobel’s sustainability initiative is broader in scope than simply the environment and our own sustainability. Without sustain10 Bodyshop l December 2010 l www.bodyshopbiz.com

able customers, how can we expect to be sustainable ourselves?” asks Guerette. “The Bodyshop Sustainability Scan we have developed focuses on three categories: People (Social), Profit (Economic), and Planet (Environment)—the same categories measured in the Dow Jones Sustainability Index that we as a company strive to excel at.”

According to Guerette, the first category, People, is about teaching owners and managers that attracting, developing, and maintaining talent is a cornerstone of a sustainable business. The program focuses on areas such as encouraging cross-training to handle the variability in work demands, creating a career path to minimize turnover and sustain the business for the long term, and applying 5S principles (outlined in Bodyshop’s October edition), “where the environment works for you,

not against you, so that employees can work in a better and safer workplace.”

In terms of the all-important Profit category, Guerette notes, “Without satisfied customers there is no profit, nor a sustainable business. Tracking CSI is unquestionable, but more important is the desire to understand both the stated and unstated needs of customers. Another key element in the process is our focus on a broader definition of ‘customer’ that incorporates all stakeholders, internal and external—which is impacted by, and influences, the efficacy of the repair process. Waste reduction initiatives within the four walls of a repair centre are foundations to sustainability, but waste reduction throughout the entire value stream offers breakthrough sustainability for all stakeholders.”

AkzoNobel on sustainability

Finally, the “Planet” category, the area most commonly linked to the general notions of sustainability, is about much more than blue boxes and waterborne conversions.

“Waterborne paint brings a positive impact on environmental sustainability, but in Canada, it’s no longer a competitive advantage, but a legislated requirement to be in the game,” says Guerette. “[Our program] brings to the forefront other areas of environmental sustainability, such as streamlining material assortments, abiding by equipment maintenance schedules, and investing in more efficient equipment. A good example of the latter is the recent trend towards higher-efficiency lighting, which not only offers energy efficiency but creates a better working environment, where defects can be minimized, leading to reduced costs and improved cycle time and quality.”

Most importantly to all three categories, Guerette says the Process Centred Environment plays an important role in helping shops not only to improve their sustainability score, but also to provide for their overall sustainability.

“The fact is, there are more shops in the marketplace than there is business volume to sustain them all,” he says. “The continuing trend towards collision avoidance and prevention systems will constrain demand, while on the supply side, the increasing complexity of vehicles and emphasis on the need for streamlined operations is putting added pressure on shops, such as increased training expenses and capital investment, which threatens profitability and sustainability. Shops with the passion, desire, and drive to adjust their business to the ever-changing environment need to re-assess their business model. AkzoNobel’s Process Centred Environment (PCE) Program is a continuous improvement initiative developed to enable our key customers to create a sustainable competitive advantage focused on increasing customer satisfaction, reducing waste in the repair process, and enabling sustainable profitability. Our customers transform their business into a Process Centred Environment by utilizing a series of interlocking building blocks, meant to assist them in expending the right amount of energy, resources, and materials to allow them to deliver the remanufactured vehicle at the right time, quality, and cost.”

According to Guerette, those building blocks are based on five critical phases,

which the team at AkzoNobel will help shops navigate. “Typically, a shop will start with the Explore phase,” he says. “It’s basically an opportunity for owners and managers to think about what challenges they face, and make a go-or-no-go decision on moving forward with the program. We do this in a classroom or a conference setting, where they have an opportunity to get some feedback from shops that are already working though the process. It then becomes a matter of getting started on the 5S journey, which serves as a great way to quickly measure a shop’s ability to introduce and adapt to change. It assesses the culture of the organization.”

Once a shop has cleared the first phase of the Process Centred Environment conversion, with its 5S guidelines, Guerette says the next step is Expand. “In this step, shop owners choose to move forward with particular building blocks in specific departments. For example, if you find a group of painters is really enthusiastic about the process, then you move forward by getting them more involved and work on details in that area.”

The next step in the AkzoNobel program is Integrate, a process through which an owner ensures that any department that has forged ahead with the PEC program isn’t doing so at the expense of the ultimate goal. “This step is really looking at the idea that there are no department or local optimums, but that any changes you make are to the advantage of the entire organization,” says Guerette. “At the same time, it’s also about empowering staff to champion some of these programs, and take ownership of them.”

Finally, says Guerette, comes the Continue phase. “PCE is really a journey, so the process of improvement never really ends, and that’s what the Continue phase is all about. At this stage, it’s about learning, and finding new ways to improve on what you’ve already accomplished, and also to expand outside of your own four walls. It’s great to start, but we get better results when we start to involve our business partners too.”

But can this process work? Well, Guerette is convinced that it does, and not just quantitatively, where he says shops that are midstream are showing marked improvements in the key metrics of cycle time, velocity of sales, and profitability, but also in qualitative terms as well. “I think even more important for our bodyshop partners are the qualitative aspects of the equation as well, which we don’t pay enough attention to,” he says. “We’ve got some customers who are three or four years into the process, who started with the thought that they were going to have to get out of the industry, and because the process pushes things like employee empowerment and a defined process for every aspect of the shop’s operation, their stress levels are way down. They’re actually spending time with their families, instead of micromanaging their business.”

Clearly more than recycling programs and new paint, sustainability as defined by AkzoNobel is about much more. With a focus on your employees and your community, your profitability and yes, the broader environment, the AkzoNobel program is sustainability, version 2.0.

www.bodyshopbiz.com l December 2010 l Bodyshop 11

outlook 2010

The 2011 Bodyshop Outlook Survey

Are We There Yet? A myriad of factors combined to make the last two years difficult for the collision repair industry.

Are those challenges in the rear-view mirror, or still front and centre?

By J.D. Ney

W

hile we’d like to start this year’s edition of the outlook survey article with an exuberant “what a difference a year makes,” after polling the industry from coast to coast, the numbers and the responses simply don’t warrant enthusiasm. While technically speaking, the recession is a distant memory, many shop owners are still feeling the effects of a dour economy. Whether it’s the result of drivers being more reluctant to report or fix small 12 Bodyshop l December 2010 l www.bodyshopbiz.com

outlook 2010

damage, insurance companies being faster to hit the writeoff button, or even something as simple as weather patterns, the overall mood of the industry appears to be cautiously optimistic at best.

What’s more, shop owners continue to feel the squeeze of tight profit margins for the year, particularly as the final

stages of the government’s ban on waterborne paint comes into its final stages of implementation and the capital expenditures of a 2010 conversion act as an anchor on the ledger.

Our annual Outlook Survey seems to reflect those moods. But on the positive side, when asked whether owners and managers thought 2011 would be better than 2010, a slim majority (51.7%) felt that it would be (Fig. 1). However, as is becoming common these days, there is no clear, overwhelming consensus, as the survey also showed that 48.3% felt that 2011 would be no better, or even worse, than an admittedly difficult 2010.

Perhaps more telling in terms of confidence levels throughout the industry, however, comes when the question is shifted to capital expenditures. Much like the broader consumer confidence surveys circulated by Stats Canada, shop owners’ plans to make capital investments in 2011 Continued on page 14

NEW REGULATIONS Volatile Organic

Compound (VOC) Concentration Limits for Automotive Refinishing Products

On December 19, 2010, provisions prohibiting the sale of automotive refinishing products which are in excess of the VOC concentration limits come into force.

Are you ready?

For additional information, please contact: Tel.: 1-800-668-6767 Email: lcpe.info.cepa-qc@ec.gc.ca Website: www.ec.gc.ca/cov-voc

www.bodyshopbiz.com l December 2010 l Bodyshop 13

Continued from page 13

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appear to be something of a “money where your mouth is” proposition.

As in years past, the results are conflicting. While almost half of respondents said that they predicted brighter times in 2011, only 8.6% of those who took the survey said that they would definitely be upgrading their equipment in 2011 (Fig. 2).

Now, there are a number of possible explanations for that low result, not least of which is the fact that many shops have significantly upgraded their paint equipment over the last 18 months in order to comply with the new waterborne legislation. However, over 63% of respondents say that they will either take a wait-and-see approach, or simply make do with what they’ve already got in 2011.

In the end, it appears that the collision repair industry remains in flux in the first post-recession year, and moving forward into the next decade. While attitudes certainly were not as dour in this year’s edition overall—last year, some owners suggested “quitting the business” as their strategy suggestion—this year’s crop of responses revealed some significant and lingering concerns. Employee attraction and retention remains a constant challenge; accelerating vehicle technology means continuous training demands; and when the surveys were anonymous, the opinions expressed regarding the insurance business were decidedly less cordial than during the discussion sessions at a recent CCIF meeting. However, there is also a marked sense of optimism, with owners encouraging industry colleagues to improve customer service, go the extra mile, and modernize business practices. It’s that positive outlook and constant drive for improvement that drive the industry’s potential for a rebound in 2011. Well, that and some snow in Eastern Canada.

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asrw report

All Smiles as ASRW

Takes First Solo Flight

By Andrew Ross

I

n the weeks since Automotive Service & Repair Week (ASRW) concluded its first freestanding event, organizers say it continues to receive positive reviews from participants across the industry, retaining its position as a bellwether and benefactor of the industry.

ASRW, consisting of the International Autobody Congress and Exposition (NACE) and the Congress of Automotive Repair and Service (CARS), was held Oct. 10-13, 2010, at the Mandalay Bay Convention Center in Las Vegas.

“We extend our sincere gratitude and appreciation to the loyal vendors, attendees, speakers, participants, and supporters for a solid 2010 event,” said Ron Pyle, ASA president and chief staff executive, at the conclusion of the event.

“Thank you for the team effort that went into this year’s event. We look forward to another great event in 2011.”

“I was pleasantly surprised by the quality of attendance. Monday was a rush of people who were really interested in seeing and purchasing our products, and the rest of the show continued to bring serious buyers improving or adding facilities,” said NACE exhibitor Tim Morgan, CELETTE/Electron, Inc. “Both 16 Bodyshop l December 2010 l www.bodyshopbiz.com

Celette and Elektron made sales on the floor, and have quality leads that will turn into sales right away and in the coming months. Plus, it is always good to network and spend time with existing customers and other vendors. After all the hype over the date changes and timing format, I believe NACE was a success for us.”

“What a wonderful show! Coming back to NACE allows our Preval Spray Team a chance to reconnect with bodyshop owners all over the country,” commented NACE exhibitor Sammy Averbuch, Preval Sprayers. “Being a ‘Made in America’ product, we appreciate a trade show like NACE, particularly in a city like Las Vegas.”

In spite of the recession and the uncertainty that repairers and their suppliers are facing, NACE and CARS have survived and will continue their contributions to the industry. ASRW 2010 brought a total attendance of 16,289 members of the automotive repair and service industry together for its week of events.

“Allstate Insurance Company and Sterling Autobody Centers led several NACE educational seminars throughout the week because of our strong desire to give

back to the industry,” stated Dan Risley, staff claims analyst, Allstate Insurance Company.

“I have been attending NACE since 1990 and have always enjoyed the inspirational general session speakers. However, this year was different. Kelly McDonald was not only a terrific speaker, but she gave real-world information and tactics about running one’s business in today’s diverse marketplace. I left the session with quite a few takeaways and a breadth of knowledge,” said ASRW speaker Karen Fierst, KerenOr Consultants.

The Automotive Service Association (ASA) will also continue its contributions to the industry. Just since 2004, more than 85,000 hours of instruction have been delivered to collision, mechanical, and service repair professionals.

Additionally, organizations such as the National Institute of Automotive Service Excellence (ASE), the National Automotive Technicians Education Foundation (NATEF), the Collision Repair Education Foundation, the Women’s Industry Network (WIN), the National Auto Body Council (NABC), and the Automotive Management Institute (AMI), as well as important initiatives like the National Automotive Service Task Force (NASTF) and the Database Enhancement Gateway (DEG), are worthy recipients of financial support in recent years, with funds made available through revenues generated by NACE and CARS. Preparations for ASRW 2011 are well underway, with commitments for the following key events at next year’s show: ASRW Industry Forum, a general session with relevant business content; a NACE Town Hall meeting; and an Association Leadership Summit. Additionally, NACE and CARS expect to release new show websites within the next few weeks.

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The Art of Refinishing

insurer survey 2010

The 2010 Insurer’s Report Card

Hostile Environment Our annual audit of the insurance industry finds the two sides farther apart.

By J.D. Ney about alignment, cooperation, and mutual respect, private attitudes amongst many owners and managers across the country have clearly soured over the course of the past year.

And why might this be? Well, the survey stats, along with its expanded written responses, show that some of the age-old issues are a lingering concern. Trouble over door rates, appraiser overrides, and DRP arguments are still prevalent; but more than anything, collision repair professionals are citing a perceived lack of dialogue as their chief concern.

As the warden in the 1967 classic Cool Hand Luke famously opined: “What we have here is a failure to communicate.”

The chart also bears this out. While most of the companies in our survey—and by definition, the insurance industry as a whole—receive solid if not universally exemplary marks in a majority of categories, most of the lower marks seem concentrated in the areas that After receiving an overwhelmingly positive review from the collision repair industry in 2009, it appears this past year that a different sentiment has overtaken the relationship between insurers and repairers.

While 2009 was not a pretty year in the financial services sector, it wasn’t an easy year for the collision repair business either. But, despite the economic challenges, the two sides appeared to play nice, said the right things about one another at industry forums, and the scores on our annual survey were higher than they had been in the past. However, a marked shift in attitude took hold in 2010.

Across the board, scores were significantly lower, with many companies registering the lowest marks in years, and only a handful of outfits registering straight As. What’s more, at a time when all of the popular rhetoric surrounding this critical relationship seems to be 18 Bodyshop l December 2010 l www.bodyshopbiz.com

deal with direct communication with individual shops. Interestingly, the question that received the lowest overall marks (by number of shops that scored below an A rating) asked: “How would you rate each insurance company on clear, consistent communication with repairers?” In fact this category was only matched by the results on payment practices, which one might assume would be the perennial handsdown champion of repairer grief.

Whatever the reasons, the shift in sentiment over the course of a year is significant. With insurance companies and collision repair shops inexorably linked, a working relationship based on mistrust and simmering hostility is clearly not the ideal way to enter the next decade. And, while it should be duly noted that there were some insurers who received a stellar report card in 2010, there is also, quite evidently, room for improvement.

Getting the Message

Just like last year, we asked you what you thought insurance companies could do to improve the relationship between the insurance and the collision repair communities. Here are some of your suggestions: “If insurance companies started to believe that repairers are interested in quality repairs first, then profit, they would be less suspicious of every little suggested repair.”

“Adapt estimating and repair procedures / guidelines that will work for all insurance companies; this would help the DRP shops to write a cleaner, more accurate sheet.”

“Schedule regular meetings to find ways to collaborate and improve two-way communication and service to our joint clients.”

“Have consistent communication with repair shops. We are the eyes when doing appraisals, and we appraise based on what we see. There is always a lack of communication, in terms of deductibles, for example. If deductibles are waived, please just let the shop know, before the vehicle is [released] for pickup. It makes shops look like fools for trying to collect it. Those adjusters need to be in constant communication with the shops.”

insurer survey 2010

The knowledge and integrity of field staff (appraisers, adjusters, and claims desk staff)

Quality and responsiveness of appraisers and adjusters

Payment practices (rates, material allowances, and policies regarding payment)

Knowledge

Responsiveness

Payment

Allstate

A

A

A

Aviva

A

B

AXA Canada

A

Certas Direct

Commitment to safe and proper repairs

Clear, consistent communication with repairers

Estimate procedures

Safety

Communication

A

A

A

A

D

C

B

A

D

A

A

A

B

A

B

B

A

B

B

B

A

B

Chieftain

B

B

B

A

B

A

B

Coachman

A

B

C

C

B

C

B

Co-operators

A

A

A

A

B

A+

A+

Desjardins General

A

A

B

B

B

B

B

Economical

A

A

B

A

A

A

A

ICBC

C

B

D

C

D

C

D

ING Canada

A

A

A

A

B

A

A

Unifund

A

A

A

A

A

A

A

Kingsway Financial

C

D

B

B

D

D

D

Le Capitale

C

B

B

B

C

C

B

Lombard

B

A

B

A

A

A

A

Manitoba Public Insurance

B

B

C

B

C

B

C

Northbridge Financial

B

B

B

A

B

A

B

Pilot

A

A

A

A

A

A

A

RBC General

A

A

A

A

A

A

B

Royal & Sun Alliance

A

B

B

A

B

A

B

SGI (Sask.General Insurance)

B

C

B

A

B

B

C

State Farm Insurance Company

A

A

B

B

A

A

A

TD Meloche Monnex

A

A

A

A

A

A

A

The Dominion of Canada

A

A

A

A

A

B

B

Wawanesa Mutual Insurance

A

A

B

A

A

A

B

Western Assurance

B

B

B

A

B

A

B

Zurich Canada

B

B

B

A

A

A

A

HOW WOULD YOU RATE EACH INSURANCE COMPANY ON:

Customer Procedures for estimates service and supplements toward repairers

Service

Johnson Corp.

www.bodyshopbiz.com l December 2010 l Bodyshop 19

software

Get With The Program Bodyshop asks the experts about business management software

By J.D. Ney

F

or many shop owners, the newfangled world of shop management software can be daunting.

It’s a complicated salad of programs, updates, training, e-training, and general computer literacy. However, while some owners toss up their hands at the whole process, software makers have been hard at work making their programs not only more intuitive, but also more focused on helping you boost profitability and efficiency. To help clear up some misconceptions as well as some of the potential pitfalls, Bodyshop magazine turned to Mike Jerry, vice-president and general manager, Mitchell Canadian Operations, and Dan Esperson, senior program manager, Alldata for their take.

Bodyshop Magazine: What features should I look for in a software system?

It’s also important to find a flexible solution where you can add needed functionality as your business evolves. Your business needs are continually changing, and one size typically does not fit all when it comes to collision repair software. The solution you choose should adapt with your business as it grows, and make your life easier, not more complicated.

It’s also vital that your solution choice integrates with other commonly used software applications within your shop, like your accounting system and estimating system.

These critical integration points will help improve operational efficiency and accuracy by eliminating the need to repeatedly re-key data into separate systems. Solutions that offer focused choices accessible within a single workspace provide the user with more control over the repair process, customer satisfaction, and business management.

Mike Jerry: Many of today’s software solutions designed to improve operations and financial profitability for bodyshops contain a similar set of features and functionality. However, there are several key areas you want to pay particular attention to when choosing a solution. First of all, the solution needs to offer the functionality that’s important to you, whether your goal is to improve and measure customer satisfaction, or to provide your technicians with a fast and easy way to access repair procedures.

The more choices the solution offers, the more likely it is that these choices will align with your unique needs.

Dan Esperson: The ability to accurately pull complete information from any or all estimating systems; the ability to accurately compile/view/print business metrics; the ability to print/view accurate business and production reporting, individually, grouped and trended; the ability to provide the end user with a comprehensive production management tool; the ability to provide OEM repair procedures based on individual estimates compiled from all estimating systems; and finally, the ability to link to outside software packages such as parts locators, salvage locators, OE repair providers, etc., are all critical.

20 Bodyshop l December 2010 l www.bodyshopbiz.com

software

BM: How can my software provide a solid ROI and increase my profitability?

MJ: In order for a solution to provide a solid return on investment, it needs to substantially increase performance in an area that needs improvement. For example, if you currently lack an organized and automated method of ordering and receiving parts, the solution you select needs to provide functionality to increase your parts profitability, by helping you to manage vendor discounts, send parts price changes electronically to your estimating system, and keep track of parts-returned credits. The solution needs to drive enough of an increase in performance to justify its cost.

This is one reason why it is so critical that you are able to easily select and implement the functionality that aligns with your business needs. This will enable you to experience a faster return on your investment, and allow you to implement positive change in the areas that have the greatest room for improvement. Once you start seeing an improvement in one area, you can then move on to the next area you wish to focus on. Implementing functionality little by little helps ensure that you will see the payoff of your software investment.

DE: Software accomplishes its ROI by allowing the end user to monitor business metrics/KPIs on any and all repairs performed at the shop, and by allowing the end user to capitalize on provided business metrics and develop strategies for improvement.

BM: What features does your software have today that it did not have a few years ago?

MJ: With the introduction of Mitchell RepairCenter, we now offer a hosted Workspace solution that allows shops to choose functionality that meets their unique needs and grows with their business as it evolves. RepairCenter offers more choices and integrates with more commonly used software applications than competitive offerings, giving shops more control over the way they run their business.

We now provide our industry-leading estimating data, integrated OEM repair procedures and specifications, customer satisfaction indexing, and full-fledged business management functionality—all from a single Workspace. We offer a free version of RepairCenter that includes our online repair status feature and OEM repair procedures from Ford, GM, and Chrysler that can be downloaded at www.mitchellrepaircenter.com. We also offer a mobile version of RepairCenter that can be accessed using an Apple iPhone or iPad.

DE: We now offer complete and accurate OEM repair procedures—both mechanical and collision; an estimate integration enhancement program that provides specific, line-by-line repair procedures obtained from an estimating product; and a quotes tool that provides the end user with the ability to create mechanical repair invoices for the customer.

BM: How often do I have to pay for upgrades? How does the updating work? Is it automatic?

MJ: Mitchell RepairCenter is a hosted, subscription-based solution, so all software and data updates are pushed automatically to users with a current subscription. Invoicing is typically handled on a monthly basis for all Mitchell customers.

DE: There are no fees to the end user for product upgrades, and all of our updating is done automatically online.

BM: Is software piracy still a problem for shop software?

How can I protect myself from a pirated product? What can I do if I discover that my software is not genuine?

MJ: While piracy seems to be decreasing, it does occur from time to time—where someone will attempt to sell a Mitchell solution online via a website like eBay or Craigslist.

Mitchell takes software piracy very seriously, and aggressively pursues those who pirate Mitchell software. To protect yourself, simply be sure that any Mitchell purchase is made via an authorized Mitchell dealer and not through an online marketplace site not affiliated with Mitchell. If you discover or suspect that you have mistakenly purchased pirated software, simply call our headquarters at 800-238-9111, and we will work with you to help resolve the issue.

DE: Piracy is a problem for shop software due to the fact that complete and accurate piracy business practices/monitoring tools may be outdated and need to adapt continually.

To protect your shop from pirated software, you should ask yourself: Have you signed a contract? Are you paying for the product? Do you have communication between the vendor and yourself continually? Are you provided updates to the product you are using? Are you suspicious that the product is pirated?

Have you been provided a terms and conditions agreement?

www.bodyshopbiz.com l December 2010 l Bodyshop 21

industry listings 3M CANADA COMPANY – AUTOMOTIVE AFTERMARKET DIVISION PO Box 5757 London ON N6A 4T1 519 451-2500 Fax: 519 452-6088 Toll-Free: 800 265-1840 innovation@ca.3m.com/canada Web: www.3m.ca Pres/Gen Mgr Jim McSheffrey Mktg/Ops Mgr Scott Blanchard Sls Mgr West Marc Bonneau Sls Mgr East Eric Leveille Sls Mgr ON Mike Savage Mktg Analyst Ray Lemieux Bus Mgr Aftermarket Rick Berg Exec Dir Kevin Higgins

COMPANY DIRECTORY

5 STAR AUTOBODY PRODUCTS & ADVANTAGE REFINISH PRODUCTS 1505 North Hayden Rd Suite 111 Scottsdale AZ 85257 480 451-4451 Fax: 480 451-5556 Toll-Free: 877 334-6474 info@autobodybrands.com Web: www.autobodybrands.com Pres Lloyd Fields VP Private Brands Craig Robatzek AEM ELECTRIC COMPANY 35 Artisans Cres London ON N5V 5E9 519 452-7785 Fax: 519 452-7119 rlennox@arcticsnowplows.com Web: www.snowplowlights.com Ops Mgr Rick Lennox AB WAREHOUSE INC. 725 boul Industriel Blainville QC J7C 3V3 450 435-0725 Fax: 450 435-9959 Toll-Free: 866 435-0725 info@abwarehouse.ca Web: www.abwarehouse.ca Pres Patrick Bertrand Dir-Mktg John Nobile ABS WAREHOUSE LTD. 1845 St Mathews Ave Winnipeg MB R3H 0A8 204 694-2879 Fax: 204 632-5513 Web: www.abswarehouse.com Gen Mgr Bob Cote ACROSS CANADA WAREHOUSES LTD. 7050 Weston Rd Suite 510 Woodbridge ON L4L 8B7 905 265-9969 Fax: 905 265-9963 ADG FORWARD CANADA INC 6580 Davand Dr Unit 4 Mississauga ON L5T 2M3 905 461-1180 Fax: 905 461-1178 Toll-Free: 800 575-4085 sales@adgforward.com Web: adgforward.com VP-Ops David Facciol Rep Alan Vigneux AFTERMARKET SALES & SOLUTIONS GROUP INC. 5763 3rd Line Essa Township

Alliston ON L9R 1V2 705 435-3299 Fax: 416 574-0761 Toll-Free Fax: 866 211-0991 Web: www.aftermarketsales.ca Pres Remi Welch AIR FLOW RESEARCH HEADS 28611 W Industry Dr Valencia CA 91355 661 257-8124 Fax: 661 257-4462 sales@airflowresearch.com Web: www.airflowresearch.com Pres Rick Sperling Rsch/Dev/Sls Mgr Tony Mamo Product Mgr Jess Ulloa Plant Mgr Chris Paul Engrg Mgr Sergio Ramirez Office Mgr Leighann Simon AIR LIFT COMPANY PO Box 80167 Lansing MI 48908 Location: 2727 Snow Rd Lansing MI 48917 517 322-2144 Fax: 517 322-9479 Toll-Free: 800 248-0892 export@airliftcompany.com Web: www.airliftcompany.com Pres Kevin Mehigh Dir-Sls/Mktg Brian Berry Export Mgr Debbie Kirby AIR LIQUIDE CANADA INC. 1250 boul René-Lévesque O bureau 1700 Montréal QC H3B 5E6 514 933-0303 Fax: 514 846-7700 Toll-Free: 800 817-7697 info.alc@airliquide.com Web: www.airliquide.ca Pres/COO Luc Doyon AKN AUTOMOTIVE LTD. 90 Saunders Rd Unit 3 Barrie ON L4N 9A8 705 726-2333 Fax: 705 726-2399 AKZO NOBEL COATINGS LTD. – CAR REFINISHES DIVISION 110 Woodbine Downs Blvd Unit 4 Etobicoke ON M9W 5S6 416 674-6633 Fax: 416 674-6640 Toll-Free: 800 361-4655 Web: www.akzonobelcarrefinishes.net Reg Mgr Western David Smith Reg Mgr Eastern Lonnie Drefco Dist Sls Mgr Eastern Andre Cabana Dist Sls Mgr ON Ray Wills Mktg Mgr Cda Roland Taube Strategic Acct Mgr Delando Hawthorne ALBERTA AUTOMOTIVE RECYCLERS & DISMANTLERS ASSOCIATION (AARDA) 24650 33 St NE Edmonton AB T5Y 6J1 780 478-5820 admin@aarda.com Web: www.aarda.com ALL TOOL CANADA 448 North Rivermede Rd Vaughan ON L4K 3M9

22 Bodyshop l December 2010 l www.bodyshopbiz.com

2010 AUTOBODY DIRECTORY 416 213-0955 Fax: 416 213-0958 Web: www.alltoolcanada.com

Gen Mgr Steve Buch Product Mgr Delia L Downes Dir-Rsch/Dev Daniel Smith

ALLTECH DISTRIBUTIONSH INC. 3611 rue Jarry E Montréal QC H1Z 2G1 514 328-1101 Fax: 514 729-9616 Toll-Free: 800 606-6181 biagio@dcalltech.com Web: www.dcalltech.com Sls/Mktg Mgr Biagio Allevato

ARSLAN AUTOMOTIVE CANADA LTD. 84 av Leacock Pointe-Claire QC H9R 1H1 514 694-1113 Fax: 514 694-6277 Toll-Free: 800 465-8575 arslan@securenet.net Web: www.straintec-arslan.com Pres Arman Gurarslan VP/Gen Mgr Savars Gurarslan Terr Mgr Réjean Labbé Cust Serv Mgr Andre Grenier

AMADOR BUSINESS COMPUTERS INC. 17509 107 Ave NW Edmonton AB T5S 1E5 780 483-2727 Fax: 780 489-2601 Toll-Free: 888 826-2367 Techline: 800 661-2727 sales@amador.ca Web: www.amador.ca Dir-Sls/Mktg Khalid Mouallem A.M.H. CANADA LTÉE/LTD 391 rue Saint-Jean-Baptiste E Rimouski QC G5L 1Z2 418 724-4105 Fax: 418 722-6108 Toll-Free: 877 724-4105 sales.amh@amh.ca Web: www.amh.ca Pres/Gen Mgr Ali Osmani Sls Mgr USA Ed Weihs Tech Adviser/Sls Support Carol Gosselin ANDREAE TEAM, INC. PO Box 2538 Ardmore OK 73402-2538 Location: 3550 Cypert Way Ardmore OK 73401 580 223-9334 Fax: 580 226-8189 Toll-Free: 800 891-9785 info@andreaeteam.us Web: www.andreaeteam.com Gen Mgr Boyd Richerson Mktg Mgr Kristy Richerson ANEST IWATA USA, INC. 9920 Windisch Rd West Chester OH 45069 513 755-3100 Fax: 513 755-0888 Toll-Free: 800 440-0282 inquiry@anestiwata.com Web: www.anestiwata.com NA Mktg Mgr Mark Hebbeler ARC MANUFACTURING (AUTOMOTIVE REPAIR CORP.) PO Box 3332 Spokane WA 99220 Location: 314 E Jackson St Spokane WA 99207 509 244-2730 Fax: 509 244-2721 Toll-Free: 800 644-2730 sales@arcmfg.com Web: www.arcmfg.com Pres Susan Fuchs Exec VP Tasha Sheets THE ARMAKLEEN COMPANY 469 N Harrison St Princeton NJ 08543-5297 609 497-7220 Fax: 609 497-7176 Toll-Free: 800 332-5424 delia.downes@churchdwight.com Web: www.armex.com

ASE (AUTOMOTIVE SERVICE EXCELLENCE) 101 Blue Seal Dr SE Suite 101 Leesburg VA 20175 703 669-6600 Fax: 703 669-6123 Web: www.ase.com Pres/CEO Tim Zilke Sr VP Trish Serratore VP-Corp Commun Tony Molla ASSOCIATION DES RECYCLEURS DE PIÈCES D’AUTOS ET DE CAMIONS INC. (ARPAC) 2196 rue de la Tourmente Sainte-Adèle QC J8B 2W7 450 229-0315 Fax: 450 229-0313 info@arpac.org Web: www.arpac.org AUDATEX – A SOLERA COMPANY 1210 Sheppard Ave E Suite 704 Toronto ON M2K 1E3 416 498-3777 Fax: 416 498-3770 Web: www.audatex.com Pres/COO Tony Aquila Dir-Sls Michel Caron Cdn Sr Dir-Field Serv/Training Gary Thompson Man Dir John Kotsopoulos AUTO DATA VIN LABELS INC. 101 Wright Ave Deer Park NY 11729 631 831-7427 Toll-Free: 888 846-5223 autodata9@aol.com Web: www.autodatalabels.com AUTO-KNOW INC. 248 Slater Cres Oakville ON L6K 2C8 905 845-3612 ronbrown@on.aibn.com Web: www.auto-know.com Pres Ron Brown AUTO MACHINERY & GENERAL SUPPLY CO. LTD. PO Box 9 Stn A Fredericton NB E3B 4Y2 Location: 50 Whiting Rd Fredericton NB E3B 5V5 506 453-1600 Fax: 506 450-8391 Pres Ronald Vaughan VP J Douglas Vaughan Sls Mgr David Vaughan Purch Agt Chris Gallagher Purch Agt David Young Sec-Treas Dorothy Vaughan Office Mgr Susan Sankster

AUTO QUIP CANADA 13 Grandview Cres Bradford ON L3Z 2A5 905 778-9228 Fax: 905 778-8970 Toll-Free: 866 325-2886 sales@autoquip.ca Web: www.autoquip.ca Owner Roger Turmel Ops/Parts Mgr Andrew Fletcher Sls Mgr Serge Courchesne Accntg Mgr Donna Watson AUTO-QUOTE MANAGEMENT SYSTEMS 206-10470 176 St Edmonton AB T5S 1L3 780 483-8766 Fax: 780 483-8721 Toll-Free: 800 297-8766 Web: www.auto-quote.info Mgr Lloyd Arcand AUTO TRACTION INC. 301 rte de Saint-Vallier Saint-Vallier QC G0R 4J0 418 884-3273; (Sls Agent) 418 563-0242.

Fax: 418 884-3831 gillesdaigle@autotraction.ca Web: www.autotraction.ca Pres Gilles Daigle AUTOBODY EQUIPMENT 205 – 329 North Rd Suite 324 New Westminster BC V3K 6Z8 604 936-2001 Fax: 604 936-3006 Contact Ben Brawley AUTOCARE S.L. INC. 7260 rue Cordner LaSalle QC H8N 2W8 514 489-8770 Fax: 514 489-8845 Toll-Free: 800 826-4370 info@autocare-sl.com Web: www.auto-care.ca Pres Gary Barefoot Prod Mgr Mario Martel Office Mgr Debbie Robertson AUTOMARKET SALES GROUP 38 Olivetree Rd Brantford ON N3R 7X2 519 758-9977 Fax: 519 756-9958 robgrinton@rogers.com Web: automarketsalesgroup.com Pres Robert A Grinton AUTOMOBILITY MANUFACTURING CORPORATION 1444 Lorne St Regina SK S4R 2K4 306 791-9840 Fax: 306 525-0282 Toll-Free: 800 470-7067 sales@handcontrolscorp.com Web: www.automobility.ca Pres Peter Hillcoff Dir-Sls Shontell Sigda AUTOMOTIVE AFTERMARKET E-LEARNING CENTRE LTD.

21-36169 Lower Sumas Mtn Rd Abbotsford BC V3G 0B5 604 746-2476 Toll-Free: 800 267-5497 Toll-Free Fax: 888 820-5914 greenwood@aaec.ca Web: www.aaec.ca Pres/CEO Robert (Bob) Greenwood AUTOMOTIVE AFTERMARKET INDUSTRY ASSOCIATION 7101 Wisconsin Ave Suite 1300 Bethesda MD 20814-3423 301 654-6664 Fax: 301 654-3299 aaia@aftermarket.org Web: www.aftermarket.org Pres/CEO Kathleen Schmatz Sr VP-Mktg/Member Rel Rich White VP-Gov Aff Aaron Lowe Sr Dir-Educ/Training Mgr Susan Kalish Sr Dir-Trade Shows Arlene Davis Sr Dir Member Rel Larry Northup VP-Tech Scott Luckett

AUTOMOTIVE CAREER DEVELOPMENT CENTER 40 Boyd St Suite 200 Worcester MA 01606 508 852-5857 Fax: 508 856-9280 Toll-Free: 800 939-7909 craig@auto-careers.org Web: www.fixhybrid.com Owner Craig Van Batenburg AUTOMOTIVE INDUSTRIES ASSN. OF CANADA (AIA CANADA) 1272 Wellington St W Ottawa ON K1Y 3A7 613 728-5821 Fax: 613 728-6021 Toll-Free: 800 808-2920 info.aia@aiacanada.com Web: www.aiacanada.com Co-Pres Raymond Datt Co-Pres Marc Brazeau VP Deborah Moynes-Keshen Mgr-Govt/ Ind Rel Scott Smith Dir-Natl Bus Dev Steve Houle Mktg/Commun Mgr Patty Kettles AUTOMOTIVE INNOVATIONS LTD. 2895 Derry Rd E Suite 546 Mississauga ON L4T 1A6 Fax: 905 764-6942 Toll-Free: 800 461-6734 info@pushorpull.com Web: www.pushorpull.com AUTOMOTIVE INTERNATIONAL INC. 8855 Blue Ash Rd Cincinnati OH 45242 513 489-7883 Fax: 513 489-1329 Toll-Free: 800 543-7156 rlh@autoint.com Web: www.valugard.net

AUTOMOTIVE RECYCLERS OF CANADA 134 Langarth St E London ON N6C 1Z5 519 858-8761 Web: www.autorecyclers.ca Man Dir Steve Fletcher B & R RECOVERY INC. 12233 67 St NW Edmonton AB T5B 1M8 780 474-2900 Fax: 780 474-2920 ronmacdonell@shawbiz.ca Pres Ron MacDonell Purchaser Bryan McGeachy BASF CANADA INC. 100 Milverton Dr Floor 5 Mississauga ON L5R 4H1 Toll-Free: 800 758-2273 Web: www.basfrefinish.com Product Mgr Tuija Laughlen BEAR CANADA – MARKTECH 16 Camperdown Rd Hebbs Cross NS B0J 1V0 902 527-1693 Fax: 902 527-2004 info@bearcanada.ca Web: www.bearcanada.ca Pres Mark Weare BEMACK PLANNING SERVICES, INC. Canyon Country CA 91386-2717 info@bemack.com Web: www.bemack.com Brian Evison BESTBUY DISTRIBUTORS LIMITED 3355 American Dr Mississauga ON L4V 1Y7 905 673-0444 Fax: 905 673-8833 Web: www.bestbuyautoparts.ca Pres Jeff VandeSande VP-Fin Jim McManus VP-Ops Steve Fitzsimons Natl Dir Prod Dev/Inv Andy Murphy Mktg Mgr Karen Barkin Natl Dir-Sls/Mktg Kim Bishop Bus Dev Mgr Man/Sask/North West Ont Brent Karr Bus Dev Mgr Atlantic Cdn Steve McGarrity Bus Dev Mgr QC Bernard Lefebvre Bus Dev Mgr Ont Kennedy Costa Bus Dev Mgr AB/BC Jorn Lawson BLACKHAWK (CANADA) 309 Exchange Ave Conway AR 72032 501 450-1500 Fax: 501 450-1585 Toll-Free: 877 482-4866 Web: www.snaponequipment.com VP-Distrib Sls Niall Davidson BODY SHOP SOLUTIONS, LTD. 50-21546 Township Rd 520 Sherwood Park AB T8E 1E5 780 922-2092 Fax: 780 922-0186 Contact Tim Sieben

BONDO CORPORATION 3700 Atlanta Ind Pky NW Atlanta GA 30331 404 696-2730 Fax: 404 699-2794 Toll-Free: 888 422-6636 Toll-Free Fax: 800 622-2855 Techline: 800 421-2663 Web: www.bondo.com Pres Pat Formica Mktg Mgr Mark Cummings New Prod/Dev Mgr Jackie Johnson BRUNO WESSEL LTD. – BRANICK 1132 Elias St Suite 2 London ON N5W 3P6 Fax: 519 452-3911 Toll-Free: 877 452-1935 jeffs@brunowessel.com Web: www.brunowessel.com Dir Jeff Smith BUDGET CAR & TRUCK RENTALS TORONTO LTD. 5905 Campus Rd Mississauga ON L4V 1P9 905 676-1240 Fax: 905 676-0440 Web: www.budgettoronto.com Pres/CEO Ron Bresler Sr VP Bob Wood C.D.C. DISTRIBUTION CENTRES TORONTO INC. 6290 Kestrel Rd Mississauga ON L5T 1P3 905 564-0403 Fax: 905 564-2372 Toll-Free: 800 834-1836 cdctoronto@canusa-dcd.com Web: www.canusa-cdc.com Pres Ivor Jones VP Steve Drake Gen Mgr Roger Williams Sls Mgr Roland Singh Mktg Mgr John Penall APC Store Mgr Johnny Suknundun CA TECHNOLOGIES PO Box 17820 Boulder CO 80301 303 438-5707 Fax: 303 438-5708 Toll-Free: 888 820-4498 sales@spraycat.com Web: www.spraycat.com Ops Mgr James V Jacquemard Dir-Sls/Mktg Fred Caudillo CAMPROVIS, LDA Povoa Do Salgueiro Anadia Sangalhos 3780-528 Portugal 351234742440 Fax: 351234742443 camprovis@sapo.pt CANADIAN AUTO PRESERVATION INC. 390 Bradwick Dr Concord ON L4K 2W4 905 660-9615 Fax: 905 738-6603 Toll-Free: 800 387-3760 info@capfinalcoat.com Web: www.capfinalcoat.com Pres Randy Peek Mktg Mgr Sam Cavalcante CANADIAN COLLISION INDUSTRY FORUM (CCIF) 128 Cranberry Lane

Aurora ON L4G 5Z3 905 726-9027 Fax: 905 726-9038 mike@ccif.net Web: www.ccif.net Chairman Tony Canade Admin Mike Bryan

Fax: 905 507-4177 Toll-Free: 800 387-3199 salesinfo@cardinalcouriers.com Web: www.cardinalcouriers.com VP-Bus Dev Adrian Pavone Sls Mgr Jim McDermott Sls Coord Anita Initihar

CANADIAN DENT 3424 114th Ave SE Calgary AB T2Z 3V6 403 271-8374 Fax: 403 313-7366 Toll-Free: 877 683-9576 info@canadiandent.com Web: www.canadiandent.com Co-Owner Dave Welyk Co-Owner Brenda Welyk

CARS – (CAR SYSTEMS INC.) 2621 Benedet Dr Mississauga ON L5J 4H6 905 823-7677 Toll-Free: 800 511-2524 Web: www.CARSystems.ca Partner/Pres John Lett

CANBUILT MANUFACTURING – DIV. OF SAYCO DISTRIBUTORS LTD. 103 Milvan Dr Weston ON M9L 1Z7 416 749-6555 Fax: 416 749-7597 Toll-Free: 888 607-2926 sales@canbuilt.com Web: www.canbuilt.com Pres Bill Teskey Sls Mgr Russ W Murdock Controller Lisa Teskey CAR-O-LINER AUTOMOTIVE SYSTEMS, INC. 29900 Anthony Dr Wixom MI 48393 248 624-5900 Fax: 248 624-9529 Toll-Free: 800 521-9696 info@car-o-liner.com Web: www.car-o-liner.com Pres/CEO Jeffrey L Kern Dir-Sls NA Gary McGonegal Global Dir-Training Tim Morgan CAR-PART.COM 1980 Highland Pike Fort Wright KY 41017 859 344-1925 Fax: 859 344-1954 sales@car-part.com Web: www.car-part.com CARBORUNDUM – AUTOMOTIVE REFINISHING DIVISION PO Box 3008 Hamilton ON L8L 7Y5 Location: 3 Beach Rd 800 263-6565 Fax: 800 561-9490 Toll-Free: 800 263-6565 Toll-Free Fax: 800 561-9490 Web: www.carboauto.com Reg Sls Mgr Central/Western Cda Robert J Stracina Mktg Info Spec Angela Spano CARCONE’S AUTO RECYCLING 1030 Bloomington Rd Aurora ON L4G 0L7 905 773-5778 Fax: 905 773-0482 Toll-Free: 800 263-2022 info@carcone.com Web: www.carcone.com Co-Owner Michael Carcone Co-Owner Claudio Russo Co-Owner Tony Carcone Co-Owner Gus Badali CARDINAL COURIERS LTD. 400 Brunel Rd Mississauga ON L4Z 2C2 905 507-4111

CARSTAR AUTOMOTIVE CANADA 1124 Rymal Rd E Hamilton ON L8W 3N7 905 388-2264 Fax: 905 388-1124 Toll-Free: 800 701-9452 Web: www.carstar.ca Mktg Mgr Lillian Haskett PR/Commun Specialist Jacklynn Tregunno Natl Acct Mgr Bing Wong CARWORX DISTRIBUTION INC. 165 rue Graveline Saint-Laurent QC H4T 1R3 514 745-5959 Fax: 514 745-6802 Toll-Free: 877 745-5959 info@carworx.net Web: www.carworx.net Mgr Andrew Kost CATALYST INDUSTRIES, INC. 3833 West Industrial Loop Coeur d’Alene ID 83815 208 667-4066 Fax: 208 765-5398 Toll-Free: 800 667-4068 info@finalsand.com Web: www.finalsand.com Pres David McCullough VP-Sls/Mktg Jim Corley Gen Mgr Dana Pannell CELETTE, INC./ELECTRON INC. 1142 N Main St Lombard IL 60148 630 396-6100 Fax: 630 495-4078 Toll-Free: 800 235-3883 contactus@celette-na.com Web: www.celette.com Gen Mgr Mattias J Larisch CHALLENGER LIFTS PO Box 3944 Louisville KY 40201-3944 Location: 200 Cabel St 502 625-0700 Fax: 502 625-0711 Toll-Free: 800 648-5438 Web: www.challengerlifts.com CHASE AUTO BODY SUPPLIES 1338 Border St Winnipeg MB R3H 0M9 204 633-4576 Fax: 204 633-4580 Toll-Free: 800 486-3111 Gen Mgr Tim Shay CHASSIS LINER CORPORATION 4571 Valley Industrial Blvd S Suite 400 Shakopee MN 55379 Fax: 320 762-8145 Toll-Free: 800 259-4598 fixbody@chassisliner.com

www.bodyshopbiz.com l December 2010 l Bodyshop 23

COMPANY DIRECTORY

AUTOMOTIVE BUSINESS CONSULTANTS, INC. 3044 Bloor St W Suite 105 Toronto ON M8X 1C4 416 587-1748 jayperry@a-b-c-inc.com Web: www.a-b-c-inc.com Founder/CEO Jay Perry VP-Mktg Kim Perry

Pres/CEO Richard L Hallberg Jr VP-Sls/Mktg David Besuden VP-Ops Pamela Hallberg Exec Sls Admin Beth Bremmer Tech Dir Tim Brune

industry listings Web: www.chassisliner.com CHEMICAR U.S.A. 670 New York St Memphis TN 38104 901 274-3347 Fax: 901 274-8816 Toll-Free: 800 261-7976 info@chemicar.com Web: www.chemicar.com Pres Gino Bauwens CHEMSPEC USA, INC. 9287 Smucker Rd Orrville OH 44667 330 669-8512 Fax: 330 669-3965 Toll-Free: 800 328-4892 -sales@chemspecpaint.com Web: www.chemspecpaint.com

COMPANY DIRECTORY

CHIEF AUTOMOTIVE TECHNOLOGIES 996 Industrial Dr Madison IN 47250 Toll-Free: 800 445-9262 Toll-Free Fax: 866 275-0173 info@chiefautomotive.com Web: www.chiefautomotive.com VP-Collision Mike Cranfill Key Acct Mgr Robert Holland (CHINA) JHL AUTOMOTIVE 23 Pelee St Ottawa ON K2M 2V5 613 599-7127 Fax: 613 599-6870 chinaauto@sympatico.ca Web: www.jhl-auto.net (CHINA) SHENYANG JINYUAN HERLI 330 Amita St Ottawa ON K2C 4H9 613 226-7070 Fax: 613 226-9119 chinaauto@sympatico.ca Web: www.jhl-auto.net Export Mgr Changan Shao CHRYSLER CANADA PO Box 1621 Windsor ON N9A 4H6 519 973-2306 Fax: 519 973-2200 Web: www.mopar.ca Pres/CEO Reid Bigland Sr Mgr-Natl Serv/Parts Jim Kiritsis CLIPLIGHT 961 Alness St Toronto ON M3J 2J1 416 736-9036 Fax: 416 736-9138 Toll-Free: 800 526-7096 sales@cliplight.com Web: www.cliplight.com Pres Jack Brass CEO/Gen Mgr Lorne Hilts Mktg Mgr Dennis Sullivan Tech Admin Coord Ketan Trivedi CO-AUTO CO-OPERATIVE INC. 441 Hanlan Rd Woodbridge ON L4L 3T1 905 264-7022 Fax: 905 264-7025 Toll-Free: 888 338-9996 Toll-Free Fax: 800 263-6338 Web: www.co-auto.com Pres/CEO Tom Langton VP-Sls/Mktg Trevor Dawson Dir-Fin Janette Andrade

COASTAL FINISHING SYSTEMS, INC. 6861 Hastings St E Burnaby BC V5B 2S9 778 878-4237 Fax: 360 647-3648 sales@coastalfs.com Web: www.coastalfs.com COL-MET – PAINTLINE PRODUCTS INC. 37 Hamilton Rd Barrie ON L4N 8Y6 705 721-9500 Fax: 705 721-8646 Toll-Free: 800 668-8448 spraybooths@paintline.ca Web: www.paintline.ca Sls Rep Charles Makad COLLISION INDUSTRY ACTION GROUP (OF ONTARIO) 66 Guided Crt Suite 2 Toronto ON M9V 4K6 416 741-8481 Fax: 416 741-8906 Web: www.collisionontario.com Rep Ed Cafferty COLLISION SOLUTIONS NETWORK (CSN) 377 Evans Ave Suite 102 Toronto ON M8Z 1K8 416 503-4468 Fax: 416 503-0210 Toll-Free: 866 400-4276 info@csninc.ca Web: www.csninc.ca COO Flavio Battilana Mktg Mgr Mindy Kunkel Bus Dev Mgr Bev Groves Dir-Bus Dev Larry French COUNTERACT BALANCING BEADS 13029 8th Line Georgetown ON L7G 4S4 905 873-3339 Fax: 905 873-3088 Toll-Free: 800 572-8952 info@counteractbalancing.com Web: www.counterbalancing.com CRACKMASTER DISTRIBUTORS LTD. 25 Rayborn Cres St Albert AB T8N 5B9 780 460-4246 Fax: 780 460-4251 Toll-Free: 888 349-2729 terry@crackmasterscanada.com Web: www.crackmasterscanada. com Pres Ivan Mayer Sls Mgr Terry Mayer Office Mgr Kim Bindon Credit Mgr Tammy Shuler Sls Rep Doug Dofher CRESCENT INDUSTRIES LTD. 1400 Bonhill Rd Mississauga ON L5T 1L3 905 364-5093 Fax: 905 364-5094 Pres Z Siddiqui CRYSTALTEK – WEST END PRODUCTS 1010 Windward Ridge Pky Alpharetta GA 30005 770 643-8501 Fax: 770 643-8820 Toll-Free: 866 485-5202

24 Bodyshop l December 2010 l www.bodyshopbiz.com

jlasik@westendproducts.com Web: www.westendproducts.com Pres Janie Lasik CSI COMPLETE 8080 Corporate Blvd Plain City OH 43064 614 873-9830 Fax: 614 873-9834 Toll-Free: 800 343-0641 Ext. 227 dmerrell@csicomplete.com Web: www.csicomplete.com Pres Douglas Webb Sr VP John Webb VP-Sls David Merrell CYCLO INDUSTRIES 401 Maplewood Dr Suite 108 Jupiter FL 33458 561 775-9600 Fax: 561 622-1055 cyclo@cyclo.com Web: www.cyclo.com D.G. BEVAN INSURANCE BROKERS LTD. 160 Bradford St Barrie ON L4N 3B5 Fax: 705 726-9843 Toll-Free: 800 667-9810 mbevan@dgbevan.com Garage Program Commercial Producer Matt Bevan DAYTONA AUTOMOTIVE EQUIPMENT PO Box 3077 Brighton ON K0K 1H0 Location: 101 Applewood Dr 613 475-5400 Fax: 613 475-6547 Toll-Free: 866 219-9991 sales@daytonaproducts.com Web: www.daytonaproducts.com Pres Joe Dennison Ops Mgr Chris Bassett Dir-Mktg/Distrib Terry Kaiser DE-ON SUPPLY LTD. 1595 Labsinger Line RR 1 Waterloo ON N2J 4G8 519 664-3586 Fax: 519 664-2897 Toll-Free: 800 824-4115 Toll-Free Fax: 888 626-7843 info@deonsupply.com Web: www.deonsupply.com Pres Dean Brubacher Ops Mgr Greg Clarke Mktg Mgr Rudy Hamm Sec-Treas Ron Lugowski DEEPFREEZE REFRIGERANTS INC. 2695 Slough St Mississauga ON L4T 1G2 905 671-4222 Fax: 905 671-4223 Toll-Free: 888 463-2665 info@duracool.com Web: www.duracool.com Sales/Mktg Tech Support Larry Parkinson DELPHI CORPORATION 5725 Delphi Dr Troy MI 48098 248 813-2000 Toll-Free: 877GODELPHI Web: www.delphi.com DELTA TECH INDUSTRIES, LLC 807 S Fee Ana St

Placentia CA 92870 714 577-8028 Fax: 714 577-0140 sales@deltalights.com Web: www.deltalights.com Pres Bogdan Durian Ops Supvr Jonathan Doles Prod Supvr Joel Moran

DUPONT REFINISH 408 Fairall St Ajax ON L1S 1R6 Toll-Free: 800 668-6945 Web: www.performancecoatings. dupont.com Bus Mgr Mario Tremblay Commun Mgr Lori Fleming

DIAMOND LUSTRE LTD. PO Box 333 Willow Street PA 17584 Location: 2850 Willow St Pike 717 464-4800 Fax: 717 464-5159 Toll-Free: 800 899-2833 sales@diamondlustre.com Web: www.diamondlustre.com Pres Bruce Micciche

DV SYSTEMS INC. 490 Welham Rd Barrie ON L4N 8Z4 705 728-5657 Fax: 705 728-4974 Toll-Free: 800 668-8558 Toll-Free Fax: 800 561-1663 sales@dvsystems.ca Web: www.dvsystems.ca Pres Garth Greenough CEO Bogdan Markiel Sls Mgr QC Denis Paquet Sls Mgr ON/NB/NS/PE/NL Biren Bhalla Sls Mgr MB/SK/AB/ BC Ken House

DIRECT LINE ENVIRONMENTAL CORP. 1070 Toy Ave Pickering ON L1W 3P1 905 509-2460 Ext. 305 Fax: 905 428-6007 Toll-Free: 800 541-2527 ckrizan@dlenv.com Web: www.dlenv.com Sls Supvr Carl Krizan DISCOUNT CAR AND TRUCK RENTALS 710 Arrow Rd North York ON M9M 2M1 416 744-7942 Fax: 416 744-3732 Web: www.discountcar.com VP-Fin/Admn Amy Lau VP Barry Singer DISTRIBUTION PDG/TECO/IMELIGHT 88 ch du Tremblay Boucherville QC J4B 6Z6 514 327-0222 Fax: 514 327-7289 mcote@distributionpdg.ca Web: -www.distributionpdg.ca DLGRAPHICS, INC. 500 N Pontiac Trail Suite F Walled Lake MI 48390 248 313-9706 Fax: 248 313-9718 THE DOMINION SURE SEAL GROUP OF COMPANIES 6175 Danville Rd Mississauga ON L5T 2H7 905 670-5411 Fax: 905 670-5174 Toll-Free: 800 265-0790 Techline: 800 265-0790 sales@dominionsureseal.com Web: www.dominionsureseal.com Pres/CEO Ronald B Morton Dir-Sls Larry Cook Man Dir Greg Morton DST, INC. 2 South Pointe Dr Suite 180 Lake Forest CA 92630 949 614-8860 Fax: 949 614-8861 Toll-Free: 800 700-4378 info@dstinc.com Web: www.dstinc.com Pres Stan Gowisnock VP-Mktg Lou Stover Sls Exec Dale Gluck

E-Z MIX – DIV. OF HYMAN’S AUTO SUPPLY COMPANY 8614 Commercial Ave Chicago IL 60617 773 978-8264 Fax: 773 978-1012 Toll-Free: 800 322-5651 info@ezmix.com Web: www.ezmix.com Pres/CEO Rick Hyman VP Marty Hyman Mfg Agent Larry Bergman Mfg Agent Jack Bergman EASTERN AUTOMOTIVE WAREHOUSING – DIV. OF AUTO MACHINERY PO Box 9 Fredericton NB E3B 4Y2 Location: 50 Whiting Rd Fredericton NB E3B 5V5 506 453-1600 Fax: 506 450-8391 Pres Ronald Vaughan VP Doug Vaughan Sls Mgr David Vaughan Purch Mgr Chris Gallagher Purch Mgr David Young Sec-Treas Dorothy Vaughan Controller Susan Sangster EEZER PRODUCTS, INC. 4734 E Home Ave Fresno CA 93703 559 255-4140 Fax: 559 255-4907 Toll-Free: 800 237-0683 sales@eezer.com Web: eezer.com Pres Leighton Sjostrand ELEKTRON INC. 2155 Stonington Ave Suite 112 Hoffman Estates IL 60169 847 755-1521 Fax: 847 755-1524 Web: www.elektron-bremen.com Pres Matthias J Larisch EMPACK SPRAYTECH INC. 98 Walker Dr Brampton ON L6T 4H6 905 792-6571 Fax: 905 792-3826 Toll-Free: 800 923-2665 info@empack.ca Web: www.emzone.ca Dir-Sls/Mktg Cameron Brown

ENTERPRISE RENT-A-CAR 7390 Woodbine Ave Suite 100 Markham ON L3R 1A5 905 477-2199 Fax: 905 477-2277 Toll-Free: 800 261-7331 Web: www.enterpriserentacar.ca EQUIP’ AUTO C/O PROMOSALONS CANADA 20 Queen St W Suite 2004 Toronto ON M5H 3R3 416 929-2562 Fax: 416 929-2564 Toll-Free: 800 565-5443 canada.toronto@promosalons. com Web: www.promosalons.com ERB & ERB INSURANCE BROKERS LTD. PO Box 2670 Kitchener ON N2H 6N2 Location: 30 Queen St N 519 579-4270 Fax: 519 741-1977 Toll-Free: 800 265-2634 jchmiel@erb-erb.com Web: www.erb-erb.com Pres James Chmiel Chairman David J Westfall

EUROTECH SPRAY PRODUCTS LTD. 3636 Burnsland Rd SE Calgary AB T2G 3Z2 403 287-3678 Fax: 403 287-3724 Toll-Free: 800 884-7282 Toll-Free Fax: 800 273-7282 Web: www.satacanada.com Pres Hans Lengsfeld Natl Sls Mgr Bill Burns Controller Ajid Bacchus EUROVAC INC. 116 Buttermill Ave Concord ON L4K 3X7 905 738-9255 Fax: 905 738-4603 Techline: 800 265-3878 bretter@eurovac.com Web: www.eurovac.com Pres Burt Retter Sls Mgr Charlie Retter EXEL NORTH AMERICA, CANADIAN BRANCH 931 Progress Ave Unit 7 Scarborough ON M1G 3V5 416 431-5017 Fax: 416 431-9171 Toll-Free: 800 450-0655 Web: www.exel-na.com VP S T Rajan Mktg Coord Rhonda Joslin EXFIRE/3G INC. 350 Santiago Ave Long Beach CA 90814 562 787-2088 Fax: 562 494-2835 chrisr@exfireinc.com

(F.D.) GILLES DAIGLE INC. – AUTO TRACTION DIVISION 222 boul Saint-Vallier Saint-Vallier QC G0R 4J0 418 884-3273 Fax: 418 884-3831 gillesdaigle@autotraction.ca Web: www.autotraction.net Pres Gilles Daigle Sls Marc Robert Admin/Sls Julie Daigle F.M.S.I. AUTOMOTIVE HARDWARE INC. 1070 Heritage Rd Burlington ON L7L 4X9 905 335-0327 Fax: 519 822-0520 Toll-Free: 800 651-7445 info@fmsiinc.com Web: www.fmsiinc.com Gen Mgr David Greenwood Technical Bill Mercer Cust Serv Rep Linda Boure FANDELI INTERNATIONAL CORPORATION 1812 Brittmoore Rd Suite 218 Houston TX 77043 713 973-8993 Fax: 713 973-8997 Toll-Free: 800 346-9913 customerservice@fandeli.com Web: www.fandeli.com Gen Mgr Ignacio Ricaud Natl Sls Mgr Dave Basham Natl Auto Sls Mgr David McNair FBS DISTRIBUTION CO. INC.- DIV. OF FBS INVESTMENTS LTD. 704-2071 Kingsway Ave Port Coquitlam BC V3C 6N2 604 472-0773 Fax: 604 472-0776 Toll-Free: 888 984-9441 Toll-Free Fax: 888 984-9840 info@fbs-online.com Web: www.fbs-online.com Dir-Ops Robert Kwiatkowski Supvr/Mgr Graphics Dept Artur Babiarz

FINISH LINE SALES LTD. 1173 Topsail Rd Mount Pearl NL A1N 2C3 709 745-5353 Fax: 709 745-5354 Mgr Gene Stapleton FITZGERALD’S RESTORATION PRODUCTS INC. 4646 Qantas Lane Unit B-12 Stockton CA 95206 209 463-1483 Fax: 209 463-1320 Toll-Free: 800 441-3326 Techline: 800 441-3326 dean@fitzgeraldsrestoration.com Web: www.fitzgeraldsrestoration.com Pres Dean Fitzgerald FIX AUTO 160 Traders Blvd E Suite 204 Mississauga ON L4Z 3K7 905 712-0011 Fax: 905 712-1376 Toll-Free: 877 344-4349 customer.service@fixauto.com Web: www.fixauto.com Pres Steve Leal Dir-Ops Mike Kaplaniak Man Dir Athena Hilts Franchise Developer Stu Klein Franchise Developer Andy Neufeld FLAT LINE SPRAY BOOTH SPECIALISTS 250 Sheilds Crt Unit 17 Markham ON L3R 9W7 905 475-5600 Fax: 905 475-5605 mgibson@flatlinessi.com Web: www.flatlinessi.com Sls Mgr Matt Gibson FLEETCHEK.COM 490 Lansdowne Ave Montréal QC H3Y 2V2 Fax: 514 633-6413 Toll-Free: 866 414-2435 andrew@fleetchek.com Web: www.fleetchek.com VP-Mktg Andrew Lindsay

FEDERATED INSURANCE PO Box 5800 Winnipeg MB R3C 3C9 Fax: 204 783-4443 Toll-Free: 800 665-1934 mauro.ditullio@federated.ca Web: www.federated.ca

FOSTER GOLD & ASSOCIATES 150 Glacier St Coquitlam BC V3K 5Z6 604 945-7111 Fax: 604 945-7222 brent@fostergoldcanada.com Pres Daryl Foster Sls Mgr Sean Foster Sls Mgr Brent Foster

FILCO TERMOMECCANICA NORTH AMERICA 10740 av Racette Montréal-Nord QC H1G 5H6 514 955-8870 Fax: 514 955-4216 Toll-Free: 888 837-6452 info@filcoinc.com Web: www.filcoinc.com Pres Vince Filice

G.O.S.S. INDUSTRIES INTERNATIONAL INC. 6226 Danville Rd Mississauga ON L5T 2H7 905 795-9830 Fax: 905 795-9832 rschacter@gossindustries.com Web: www.gossindustries.com Pres Robert Schacter

FINESSE PINSTRIPING CANADA 2885 Todd Lane Windsor ON N9H 1L2 519 969-3022 Fax: 519 969-9740 Toll-Free: 800 420-6095 Pres John Lopez

G2S EQUIPMENTS ULC 1895 ch St-François Dorval QC H9P 1K3 514 683-8665 Fax: 514 683-9925 Toll-Free: 800 361-2592 Web: www.g2sequip.ca Pres Chant Tobi

Ops/Admn/Tech Mgr Kevin Kalloghlian Sls Mgr Maurice Gavard Hum Res Mgr Alphonse Cataphago Accts Payable/Import Export Admin Eva M GARDGROUP INC. 4056 Meadowbrook Dr Suite 102 London ON N6L 1E4 519 652-5242 Fax: 519 652-9614 Toll-Free: 800 682-6943 sales@gardgroup.com Web: www.gardgroup.com Pres Donald F Hawken Project Mgr Bruno Pupulin Office Mgr Lucy Simas GARMAT USA, INC. 1401 W Stanford Ave Englewood CO 80110 303 781-6802 Ext. 24 Fax: 303 781-2683 Toll-Free: 800 442-7628 johan@garmat.com Web: www.garmat.com Gen Mgr Johan Hawaert GEMTEX ABRASIVES 60 Belfield Rd Toronto ON M9W 1G1 416 245-5605 Fax: 416 243-3723 Toll-Free: 800 387-5100 cmccarthy@gemtexabrasives.com Web: www.gemtexabrasives.com Mktg Mgr Carol McCarthy GENIUS TOOLS INTERNATIONAL LTD. 6725 Pacific Cir Mississauga ON L5T 1S6 905 670-4111 Fax: 905 670-4160 Toll-Free: 800 955-8665 info@geniustools.net Web: www.geniustools.net Exec Mgr Winni Chang Head Sls Henry Chang Admin Zuhra Azizi GLOBAL FINISHING SOLUTIONS 565 Bryne Dr Unit F Barrie ON L4N 9Y3 705 719-4007 Fax: 705 719-4103 Toll-Free: 888 712-5777 Toll-Free Fax: 888 795-3680 info@globalfinishing.com Web: www.globalfinishing.com Cdn Sls Mgr Karen Winter Mktg Mgr Jonathan Barrick Mktg Coord Jennifer Maglicic

Fax: 414 691-3255 Toll-Free: 800 234-0337 Web: www.goffscurtainwalls.com Pres Tony Goff GRACO CANADA INC. – LUBRICATION EQUIPMENT DIVISION PO Box 1441 Minneapolis MN 55440 Location: 1201 Lund Blvd Anoka MN 55303 612 623-6533 Fax: 612 623-6587 Toll-Free: 800 533-9655 Toll-Free Fax: 800 533-9656 Web: www.graco.com Dir-Sls/Mktg Tony Gargano Commun Mgr Gary Losie GRAYMILLS CORPORATION 3705 N Lincoln Ave Chicago IL 60613 773 477-4100 Fax: 773 477-4133 Toll-Free: 888 472-9645 Toll-Free Fax: 800 478-8673 info@graymills.com Web: www.graymills.com VP-Sls John Bosselli Indus Sls Mgr Steve N Cotra Mktg/Commun Coord Roseann Franciszkiewicz GREENBANK IND INC. 33 Ianson Dr Greenbank ON L0C 1B0 905 982-0359 Toll-Free: 888 497-8888 Toll-Free Fax: 888 467-8888 -gbi@sympatico.ca Web: www.greenbank.ca Gen Mgr Jack White GRIME EATER PRODUCTS LIMITED 3163 Winston Churchill Blvd P.O. Box 26048 Mississauga ON L5L 5W7 Location: 4140B Sladeview Cres Unit 1-2 Mississauga ON L5L 6A1 905 820-2255 Fax: 905 820-9988 Toll-Free: 888 424-2976 ken@grimeeater.com Web: www.grimeeater.com Pres Mel Hayes Natl Sls Mgr Ken Little GROTE INDUSTRIES, INC. 230 Travail Rd Markham ON L3S 3J1 905 209-9744 Fax: 905 209-9757 Toll-Free: 800 268-5612 Web: www.grote.com Bus Dev Mgr Mark Paul

GO INDUSTRIES INC. 420 N Grove Rd Richardson TX 75081 972 783-7444 Fax: 972 437-3425 Toll-Free: 800 527-4345 Toll-Free Fax: 800 442-5263 sales@goindustries.com Web: www.goindustries.com CEO Bob Orth Sr Natl Sls Mgr A Scott B Covelli

GUSPRO INC. PO Box 970 Chatham ON N7M 5L5 Location: 280 Grand Ave E 519 352-4550 Fax: 519 352-7676 Toll-Free: 888 648-7776 Toll-Free Fax: 800 667-8742 guspro@guspro.com Web: www.guspro.com Pres Paul Sunnen Sls Mgr John Mariconda

GOFF’S CURTAIN WALLS 1228 Hickory St Pewaukee WI 53072 414 691-4998

H & S AUTOSHOT MANUFACTURING COMPANY LIMITED 49 Mountainview Rd N Georgetown ON L7G 4J7

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COMPANY DIRECTORY

ESCO 15270 Flight Path Dr Brooksville FL 34604 352 754-1117 Fax: 352 754-4508 sales@esco.net Web: www.esco.net COO Jeff Jobe

Web: www.exfireinc.com Pres Chris Ramezani

industry listings 905 873-1813 Fax: 905 873-2813 Toll-Free: 888 677-3798 info@hsautoshot.com Web: www.hsautoshot.com H. PAULIN & CO. LIMITED 55 Milne Ave Scarborough ON M1L 4N3 416 694-3351 Fax: 416 694-1869 Toll-Free: 800 266-4000 marketing@hpaulin.com Web: www.hpaulin.com Pres Richard Paulin VP Jeff Johnson Sls Mgr Stuart Novak Natl Mktg Mgr John Timms Product Mgr Lily Brefo-Ekwenuke

COMPANY DIRECTORY

HAMILTON DISTRICT AUTOBODY REPAIR ASSOCIATION PO Box 47594 RPO Centre Mall Hamilton ON L8H 7S7 Location: 5100 South Service Rd Unit 10 Burlington ON L7L 6A5 Toll-Free: 866 309-4272 Toll-Free Fax: 866 286-8160 info@ciia.com Web: www.ciia.com Exec Dir John Norris HEDSON TECHNOLOGIES N.A. INC. 466 Speers Rd Floor 3 Oakville ON L6K 3W9 905 339-2800 Fax: 416 352-5738 Toll-Free: 866 478-4328 sales@hedsonna.com Web: www.hedsonna.com Pres Mike Bertrand

HELLA, INC. 201 Kelly Dr Peachtree City GA 30269 770 631-7500 Fax: 770 631-7574 Toll-Free: 877 224-3552 Toll-Free Fax: 866 631-6500 Web: www.hellausa.com VP Cda Sales Siegfried Tigges Prod Dev/Mktg Mgr Alfredo De La Vega Mktg Coord Scott Kornhaus Mktg Designer Martin Ngwenya Prod Mgmt Coord Savannah Allen Hella, Inc. is the sales and distribution company serving the USA, Canada, and the Caribbean.

Hella business includes Lighting, Electrics, Electronics and Thermal Management products.

HENKEL CANADA CORPORATION 2225 Meadowpine Blvd Mississauga ON L5N 7P2 905 814-6511 Fax: 905 814-5774 Toll-Free: 800 263-5043 Web: www.loctite.com Sr Mktg Mgr Darrell Connor HERKULES EQUIPMENT CORPORATION 2760 Ridgeway Crt Walled Lake MI 48390 248 960-7100

Fax: 248 960-7109 Toll-Free: 800 444-4351 info@herkules.us Web: www.herkules.us Pres Todd Bacon VP Kevin Prost Dir-Mktg Kris Fairbrother HERTZ CAR & TRUCK RENTAL 3670 Hurontario St Mississauga ON L5B 1P3 905 279-7330 Fax: 905 279-9604 Web: www.hertz.com Mgr Farid Sheikh HI-LINE MANUFACTURING CO. LTD. – QUALITY AUTOMOTIVE DIVISION 119 Toryork Dr Weston ON M9L 1X9 416 749-1121 Fax: 416 749-8658 Toll-Free: 800 387-7417 jasongreen@rogers.com Web: hi-linemanufacturing.com Pres Howard Greenwald Gen Mgr Jason Greenwald HI TAC CLAMP CORPORATION 6861E Hastings St Burnaby BC V5B 1S9 604 298-6222 Fax: 604 298-0274 Toll-Free: 888 298-6225 info@hi-tacclamp.com Web: www.hitacclamp.com Owner Joe Markarian HINES INDUSTRIES INC. 793 Airport Blvd Ann Arbor MI 48108-1639 734 769-2300 Fax: 734 996-9192 mpohl@hinesindustries.com Web: www.hinesindustries.com Sls Mgr Matt Pohl Sls Admin Bev Monge HOLM, HICKS, WHITE & ASSOCIATES LTD. 555 Marjorie St Winnipeg MB R3H 0S8 204 888-3211 Fax: 204 888-3225 gwhite@holmhickswhite.com Web: www.holmhickswhite.com Pres Gerry White Sec-Treas Jeff Holm Sls Rep Terry Korchak HYDRA-LIFT INDUSTRIES LTD. 132-15028 32nd Ave Surrey BC V4P 1A3 604 560-2235 Toll-Free: 800 387-5718 info@hydra-lift.com Web: www.hydra-lift.com Pres Bill Ward

905 839-8899 Fax: 905 839-8895 Web: www.ikonwheels.com INDASA ABRASIVES 9 Falstrom Crt Passaic NJ 07055 973 916-0090 Fax: 973 916-0092 Toll-Free: 800 326-5909 Web: www.indasausa.com INDEPENDENT DISTRIBUTORS LTD. 330 High St W Moose Jaw SK S6H 1S9 306 692-3660 Fax: 306 692-3008 info@idlgroup.ca Pres Brad Nahorney Sec-Treas Leo Feeleus INFRATECH 344 W 157th St Gardena CA 90248 310 354-1250 Fax: 310 523-3674 Toll-Free: 800 421-9455 info@infratech-usa.com Web: www.infratech-usa.com Pres John Mazzotta Sls Rep Joe Petro INGERSOLL-RAND CANADA INC. 51 Worcester Rd Toronto ON M9W 4K2 416 213-4500 Fax: 416 213-4510 Toll-Free: 877 924-7435 Toll-Free Fax: 877 422-2258 Web: www.irtools.com Pres Marc Dufour Mktg Mgr Jeff Armour Bus Dir – Cda Al Trudelle INLETT EQUIPMENT 2-1830 Dublin Ave Winnipeg MB R3H 0H3 204 953-6644 Fax: 204 633-4878 Toll-Free: 888 773-7823 equipment@inlett.com Web: www.inlett.com Mgr Tony Zarrillo INTERNATIONAL EPOXIES & SEALERS PO Box 185 San Antonio FL 33576-7053 Location: 30241 Commerce Dr 352 588-2400 Ext. 109 Fax: 352 588-2465 Toll-Free: 800 451-7206 Ext. 109 Toll-Free Fax: 866 239-0328 mail@internationalepoxies.com Web: www.internationalepoxies.com Pres/Owner Steve Busch Natl Sls Mgr Jerry Zingerman

I-CAR 110 Woodbine Downs Blvd Unit 4 Etobicoke ON M9W 5S6 416 299-4227 Fax: 416 299-5575 Toll-Free: 800 422-7456 Toll-Free Fax: 800 329-4227 canada@i-car.com Web: www.i-car.com Mgr Cda Joe Da Cuhna Mktg Spec Brandon Eckenrode

INTERTAPE POLYMER GROUP 110E montée de Liesse Saint-Laurent QC H4T 1N4 810 364-9000 Fax: 888 678-8273 Toll-Free: 800 440-8273 Techline: 877 447-4832 Web: www.intertapepolymer.com VP-Prod Graham James Sls Mgr Tom Nicolosi Distrib Mgr Dale McSween Sls Rep Jeanie Skuta

IKON WHEELS 1800 Ironstone Manor Unit 1A Pickering ON L1W 3J9

ISLAND CLEAN AIR INC. – AUTO BODY DIVISION 8793 Cambie St

26 Bodyshop l December 2010 l www.bodyshopbiz.com

Vancouver BC V6P 3J9 604 322-2979 Fax: 604 322-8674 Toll-Free: 800 661-8211 derrick@islandcleanair.com Web: www.islandcleanair.com Pres Joe Lim Natl Acct Mgr Bodyshop Div Derrick Swain ITW EVERCOAT OF CANADA 41 Brockley Dr Unit 4 Hamilton ON L8E 3C3 905 560-1060 Fax: 905 560-4009 Toll-Free: 800 387-2861 jpaton@evercoat.com Web: www.evercoat.com Cdn Sls Mgr James Patton J.HERNICK LIMITED / HERNICK AUTOMOTIVE SERVICES INC PO Box 184 Stn T Toronto ON M6B 4A1 416 213-9913 Fax: 416 213-0648 Toll-Free: 800 268-7432 Toll-Free Fax: 800 263-6629 sales@hernick.com Web: jhernick.com JAGAN LAMPS LTD. 14 Transport Centre Rohtak Rd Punjabi Bagh New Delhi, India 110035 91 11 28312357 Fax: 91 11 28312165 halogenbulb@bol.net.in Web: www.autobulbs.org JES SALES LTD. 15 Geddes St Grimsby ON L3M 1J3 905 945-2878 Fax: 905 945-7007 Toll-Free: 800 838-6111 jerrysnyder@bellnet.ca Web: www.cegroup.com Pres Jerry E Snyder JET EQUIPMENT & TOOLS LTD. 49 Schooner St Coquitlam BC V3K 0B3 604 526-8665 Fax: 604 526-5381 Toll-Free: 800 472-7685 Toll-Free Fax: 800 663-7742 info@jetequipment.com Web: www.jetequipment.com Natl Sls Mgr Carlo Delfante Sls Mgr Bill Marsh Sls Mgr Peter McLean Sls Mgr Michael Geiger Dir-Prod Mgmt Bill Jeffery JIFFY ENTERPRISES (AIR TECH) 110 Norfinch Dr Unit 8 North York ON M3N 1X1 416 665-1866 Fax: 416 665-5824 Web: www.airtech2000.com Pres George Chadjideris JOHNSON WINDOW FILMS, INC. 20655 Annalee Ave Carson City NV 90746 310 631-6672 Fax: 310 631-6628 Toll-Free: 800 448-8468 info@johnsonwindowfilms.com Web: www.johnsonwindowfilms.com

Intl Sls Associate Spencer Robley Mktg Dir Cody Forbes JOY FILTERS, INC. 65 Cedar Point Dr Suite 222 Barrie ON L4N 9R3 705 791-6116 Fax: 705 730-1812 Toll-Free: 866 569-3458 Web: www.joyfilters.com Pres Joy Reutimann VP Gary Ford Cdn Sls Mgr Adam Hagen JS PRODUCTS INC. 5540 B S Procyon Ave Las Vegas NV 89118 702 212-1343 Fax: 702 362-5084 Toll-Free: 800 255-7011 Web: www.steelman-js.com CEO Steve Brantley VP-Sls/Mktg Johnny Mora Product Mgr Diane Buckner K-G PACKAGING INC. 8001 Keele St Concord ON L4K 1Y8 905 669-9855 Fax: 905 669-6184 Web: www.kgpackaging.com Pres Lee Paige VP-Sls/Mktg Bernie Weitzman Tech Dir Kent Horne KARCHER CANADA INC. 6535 Millcreek Dr Unit 67 Mississauga ON L5N 2M2 905 672-8233 Fax: 905 672-3155 Toll-Free: 888 705-9444 Toll-Free Fax: 800 465-6013 sales_kci@karcherna.com Web: www.karcher.ca Bus Serv Mgr Laura Park Accnt Charlene Reekie Reg Man Dir Al Bennett KASUMA AUTO ENG (P) LTD Vit Bhawan Gondal Rd OPP Gurukul Temple Rajkot Gujara India 360002 912827252403 Fax: 912827253200 info@kasumabearings.com Web: www.kasumabearings.com KEN-CO INDUSTRIES LTD. 1070 Heritage Rd Burlington ON L7L 4X9 905 335-1828 Fax: 905 335-1829 Toll-Free: 800 263-4283 info@ken-co.com Web: www.ken-co.com Pres Barry Dixon Gen Sls Mgr Tom Peacock Purch Mgr Juan Guevara Office Mgr Patricia Taylor KEYSTONE AUTOMOTIVE INDUSTRIES 8500 rue Jarry E Anjou QC H1J 1X7 514 355-2200 Fax: 514 355-3355 Toll-Free: 800 665-7562 Web: www.keystone-auto.com Reg Mgr Jean Sebastien Michaud KIMBERLY-CLARK – DIY DIVISION 14627 128 Ave NW Edmonton AB T5L 3H3

Fax: 780 459-2696 Toll-Free: 800 443-4231 Ext. 54665 jjasinsk@kcc.com Web: www.kcdiy.com VP Jerry Jasinski KING HO TRAFFIC MATERIAL CO. LTD. 669 Tengshing Rd Kueisan Hsiang, Taoyuan Hsien Taiwan 333 China 88633597779 Fax: 88633503294 kingho.snn@msa.hinet.net Web: www.kingho.com.tw KLEEN-FLO TUMBLER INDUSTRIES LTD. 75 Advance Blvd Brampton ON L6T 4N1 905 793-4311 Fax: 905 793-4318 Toll-Free: 800 216-7778 kleenflo@kleenflo.com Web: www.kleenflo.com Pres Keith Osborne VP-Fin Ken Watt VP-Mktg Chris Osborne Reg Sls Mgr Central/Maritime Adam Candido Reg Sls Mgr QC Denis Desaulniers

KOCH PACKAGING SYSTEMS, LP 44 Indian Lane E Towaco NJ 07082 973 541-7312 Fax: 973 402-2144 info@kochpackaging.com Web: www.kochpackaging.com Sls Eng Mark Mosher Man Dir Ernst Felker KONETA, INC. – PROTECTA PO Box 150 Wapakoneta OH 45895-0150 Location: 1400 Lunar Dr 419 739-4200 Fax: 419 739-4247 Toll-Free: 800 356-0712 Techline: 800 356-0712 sales@konetainc.com Web: www.konetainc.com Sls Mgr Bob Lightle Sls/Mktg Mgr Sarah Stechman Sls Coord Linda Lee KROWN RUST CONTROL SYSTEMS 245 Creditstone Rd Concord ON L4K 1N6 905 738-6191 Fax: 905 738-6190 Toll-Free: 800 410-9669 info@krown.com Web: www.krown.com Reg Dir Bernard St-Denis KUEHNE & NAGEL INTERNATIONAL LTD. 6335 Edwards Blvd Mississauga ON L5T 2W7 905 670-6901 Fax: 905 565-7007 Web: www.kuehne-nagel.com

LANGEMAN MANUFACTURING LIMITED 56 Oak St E Leamington ON N8H 2C2 519 326-6104 Fax: 519 326-4188 sales@langeman.com Web: www.langeman.com Pres Gary D Langeman Controller Beth Loewen Cust Serv Mgr Rob Langeman

CFO Christopher Nazar VP-Sls Auto Tom Nicolosi

Mktg Mgr Tammy MacDonald Sls Rep B J MacDonald

LYMAN AGENCIES LTD. 4415 Juneau St Burnaby BC V5C 4C4 604 435-9098 Fax: 604 435-7289 sales@lyman-agencies.com Web: www.lyman-agencies.com Pres Kenneth Morrison

MASTER APPLIANCE CORP. PO Box 68 Racine WI 53401-0068 Location: 2420 18th St Racine WI 53403-2381 262 633-7791 Fax: 262 633-9745 Toll-Free: 800 558-9413 Techline: 262 633-8840 sales@masterappliance.com Web: www.masterappliance.com Pres Scott Radwill Dir-Sls/Mktg John Brott Cust Serv Mgr Lindy Hinsman Materials Mgr Dan Naughton

M P MARKETING 65 rang Saint-David Lot 100 Ste-Brigit-Saults QC J0C 1E0 514 239-2343 Fax: 819 336-9242 pirsonm@netco.ca Sls Rep Marc Pirson

LECAVALIER AUTO PARTS – PIÈCES AUTOMOBILES LECAVALIER 2925 boul Ste-Sophie Sainte-Sophie QC J5J 1L1 450 436-2441 Fax: 450 436-9500 Toll-Free: 800 363-2567 info@lecavalier.com Web: www.lecavalier.com Dir-Sls Guy Potvin

M&B ENGINEERING S.R.L. Via Della Costituzione 45 Correggio Reggio Emilia, Italy 42015 39-0522-644511 Fax: 39-0522-644512 info@mb-re.it Web: www.mb-re.it CEO Dido Boni

LES INDUSTRIES MB 288 rang Saint-Edouard St-Jean-sur-Richel QC J2X 5T9 450 346-3637 Fax: 450 346-5858 Toll-Free: 888 922-7722 industriesmb@qc.aira.com Web: www.industriesmb.com Pres Marcel Bergeron VP Lucie Bergeron

MAACO SYSTEMS CANADA INC. 8400 Lawson Unit 1 Milton ON L9T 0A4 905 875-1248 Fax: 905 875-0105 Toll-Free: 800 387-6780 opportunities@maaco.ca Web: www.maaco.ca Pres Gary Dohring Mktg Mgr Bob Mauro

LINDE CANADA LIMITED 5860 Chedworth Way Mississauga ON L5R 0A2 905 501-1700 Fax: 905 501-1717 Toll-Free: 888 256-7359 info@lindecanada.com Web: www.lindecanada.com Commun Mgr Meghan Gibson LORD CORPORATION PO Box 8012 Cary NC 27511 Location: 111 Lord Dr 919 859-3034 Fax: 919 859-1292 Toll-Free: 800 234-3876 Sls Mgr Jim Perritt LORDCO PARTS LTD. 22866 Dewdney Trunk Rd Maple Ridge BC V2X 3K6 604 467-1581 Fax: 604 466-4172 Toll-Free: 877 591-1581 Web: www.lordco.com Pres Ed Coates VP-Sls Doug Coates VP-Distrib Bob Coleman Mktg Mgr Sarah Durant LOUIS M. GERSON CO., INC. 16 Commerce Blvd Middleboro MA 02346 508 947-4000 Fax: 508 947-5442 Toll-Free: 800 225-8623 Toll-Free Fax: 800 443-7766 sales@gersonco.com Web: www.GersonPro.com Pres Ronald Gerson

MAC TOOLS – DIV. OF STANLEY 505 N Cleveland Ave Westerville OH 43082 614 755-7000 Toll-Free: 800 622-8665 Toll-Free Fax: 800 622-3295 Web: www.mactools.com COO Michael Murray CFO Trish Pieper VP-Sls/Mktg Dan Pilolo Dir-Mktg Roger Spee MANCORP INDUSTRIAL SALES LTD. 20186 113B Ave Maple Ridge BC V2X 2N6 604 420-4332 Fax: 604 942-4950 Toll-Free: 800 595-2632 info@mancorp.ca Web: www.mancorp.ca Gen Mgr Glenn Sheffer Principal Marilyn Sheffer Sls Mgr Keith Sheffer Controller Neil Sheffer Serv Mgr Max Hughes MANN+HUMMEL USA INC. 6400 S Sprinkle Rd Portage MI 49002 269 329-3900 Fax: 269 329-5032 info@mann-hummel.com Web: www.mann-filter.us Acct Mgr Mike Petty MAPLE LEAF FILE & SAW LIMITED 5570 Ambler Dr Mississauga ON L4W 2K9 905 624-3529 Fax: 905 624-2695 Pres Jessie MacDonald

MASTER SCHOOL OF AUTOBODY MANAGEMENT 2171 Grand Ave Galesberg IL 61401 805 564-3436 Fax: 309 342-0931 MATCO TOOLS CANADA 25 Karissa Lane Holland Landing ON L9N 1R6 905 953-1016 Fax: 905 953-1424 Web: www.matcotools.com Gen Mgr Ralph Breitkreutz MATTHEWS COLLISION EQUIPMENT LTD. 72 Canyon Dr NW Calgary AB T2L 0R3 403 560-6925 Fax: 403 282-3412 matthewsequipment@shaw.ca Sls Mgr Norm Matthews MAXZONE AUTO PARTS CORP. 15889 Slover Ave Fontana CA 92337 909 822-3288 Fax: 909 822-3399 Toll-Free: 888 286-1188 maxzone@maxzone.com Web: www.maxzone.com VP-Bus Dev Galen Chen Reg Sls Rep Meggre Tsa Reg Sls Rep Danny Liu Reg Sls Rep Brook Yong Mktg Asst Tina Chen MCGARD LLC 3875 California Rd Orchard Park NY 14127 716 662-8980 Fax: 716 662-8985 Toll-Free: 800 669-6887 mcgard@mcgard.com Web: www.mcgard.com Pres Peter McCauley CEO Durham McCauley VP-Sls/Mktg John Mondo Sls Rep Serena Duminuco Sls Rep Marc Courtney Media Coord Lorrie Lux MECHANIX WEAR CANADA INC. 103-2762 190th St Surrey BC V3S 3W6 Toll-Free: 877 278-5822 Toll-Free Fax: 877 278-5877 info@mechanixwear.ca Web: www.mechanix.ca MEGUIAR’S (CANADA) INC. 6175 Danville Rd Mississauga ON L5T 2H7 905 670-5580

Fax: 905 670-5174 Toll-Free: 800 278-4559 Techline: 800 278-4559 Web: www.meguiarscanada.com Pres/CEO Ronald B Morton Natl Sls/Gen Mgr Greg Morton Ops Mgr Larry Cook Reg Mgr Yuri Gerzon MERITHIAN PRODUCTS CORP. 220 Viceroy Rd Unit 13 Concord ON L4K 3C2 905 669-0570 Fax: 905 669-1598 Toll-Free: 800 920-8823 support@merithian.com Web: www.merithian.com Pres Larry Miller METABO CANADA, INC. 55 Administration Rd Unit 7 Concord ON L4K 4G9 905 761-0023 Fax: 905 761-0026 Web: www.metabo.ca Mktg Mgr Al Reed Pub Rel Coord Christina Sanchez Man Dir Mike Clune MICROFLEX 2301 Robb Dr Reno NV 89523 775 746-6600 Fax: 775 746-6586 Toll-Free: 800 876-6866 hleung@microflex.com Web: www.microflex.com VP-Intl Sls Richard Todd Intl Accts Mgr Hyong Leung MIRKA ABRASIVES CANADA INC. 841 Sydney St Unit 7 Cornwall ON K6H 7L2 Fax: 800 626-6970 Toll-Free: 800 843-3904 john.booth@mirka.com Web: www.mirka.com Pres E John Booth Mktg Mgr Michael Gulley Cust Serv Rep Diane Landals MITCHELL INTERNATIONAL 4711 Yonge St Suite 702 North York ON M2N 6K8 416 733-1633 Fax: 416 733-0099 Toll-Free: 888 271-6176 Web: www.mitchell.com VP/Gen Mgr Cdn Ops Mike Jerry Dir Field Ops David Haldenby MOBILE AIR CONDITIONING SOCIETY (MACS) WORLDWIDE PO Box 88 Lansdale PA 19446 Location: 225 S Broad St 215 631-7020 Fax: 214 631-7017 info@macsw.org Web: www.macsw.org Pres Elvis Hoffpavir VP-Sls/Mktg Marion Posen MODERN SALES CO-OP 87 Caplan Ave Barrie ON L4N 9J3 705 792-2245 Fax: 705 792-2252 reid.ferguson@modernsales.ca Web: www.modernsales.ca

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COMPANY DIRECTORY

KMS TOOLS AND EQUIPMENT 110 Woolridge St Coquitlam BC V3K 5V4 604 522-5599 Fax: 604 522-0638

LAFLAMME AIR LIBRE INC. – DIV. OF LAL INC. 111 rue Beauvais Delson QC J5B 1W6 450 638-5475 Fax: 450 638-6771 mlanglois.lal@bellnet.ca Assoc Dir Martin Langlois

industry listings Pres Don Skuce VP Reid Ferguson Ops Mgr Perry Shareef Sls/Mktg Mgr Eric St. Peters

Web: www.motorguard.com Pres David Barleen Natl Sls Mgr Brian Jacobson Inside Sls Admin Marie Casuga

MOHAWK LIFTS LTD. PO Box 110 Amsterdam NY 12010-0110 Location: 65 Vrooman Ave 518 842-1431 Fax: 518 842-1289 Toll-Free: 800 833-2006 sperlstein@mohawklifts.com Web: www.mohawklifts.com Sls Mgr Steve Perlstein Mktg Gretchen Smith Sls Mitch Weller Sls Ray Pedrick Sls Buck Gasher

NACE-INTERNATIONAL AUTOBODY CONGRESS & EXPOSITION PO Box 612128 Dallas TX 75261-2128 Location: 6191 N Highway 161 Suite 500 Irving TX 75038-2128 972 536-6444 Fax: 972 536-6445 Toll-Free: 888 529-1641 info@naceexpo.com Web: www.naceexpo.com Mktg Mgr Shelby Hausler

COMPANY DIRECTORY

MONDIAL LIFT S.R.L. Via Teramo 15 Manoppello Scalo Pescara, Italy 65125 39-085-8569125 Fax: 39-085-8562286 info@mondial-lift.com Web: www.mondial-lift.com Man Dir Alfonso Taraschi MONIDEX DISTRIBUTION INTERNATIONAL 10700 rue Colbert Anjou QC H1J 2H8 514 323-9932 Fax: 514 323-0020 Toll-Free: 800 463-4131 monidex@makocom.com Pres Sal Polletta Parts Mgr Richard Sfrozin Sls Phil Carmosino MORGAN MANUFACTURING, INC. PO Box 737 Petaluma CA 94952-0737 Location: 521 Second St 707 763-6848 Fax: 707 763-4507 Toll-Free: 800 423-4692 customerservice@morganmfg. com Web: www.morganmfg.com Pres Carl Butch Palmgren Office Mgr Mary Kinney Cust Serv Rep Janice Luchini MORTON P. SHULMAN 600 rue de la Montagne bureau 600 Montréal QC H3C 4S4 514 937-7614 Fax: 514 937-1576 Sls Mgr Morton P Shulman MORTON PAINT COMPANY 600 Nova Dr SE Massillon OH 44646 330 830-6000 Fax: 330 830-6005 Toll-Free: 800 321-0672 techinfo@uschem.com Web: www.uschem.com Pres Tom Perry Mktg Mgr Laura Yerkey Dir Natl Accts John Franken MOTOR GUARD CORPORATION 580 Carnegie St Manteca CA 95337 209 239-9191 Fax: 209 239-5114 Toll-Free: 800 227-2822 Toll-Free Fax: 800 237-7581 info@motorguard.com

NAPIER ENTERPRISES 4 Nihan Dr Unit 3 St Catharines ON L2N 1L1 905 935-0427 Fax: 905 935-2918 Toll-Free: 800 567-2434 salez@napierenterprises.com Web: www.sportzbynapier.com Pres Roman Napieraj VP Christina Milan Cust Serv Mgr Jackie Weaver Sls/Mktg Rep sales Department Mktg Coord Katie Gordon NASTRA AUTOMOTIVE IND. INC. 3 Sidney Crt Lindenhurst NY 11757 631 225-1225 Fax: 631 225-6418 Toll-Free: 18006NASTRA Web: www.nastra.com CEO Antonio Abbatiello CIO Robert Abbatiello NATIONAL AUTOMOTIVE TRADES ASSOCIATION 1-8980 Fraserwood Crt Burnaby BC V5J 5H7 604 432-7987 Fax: 604 432-1756 dalefinch@ara.bc.ca Web: www.natacanada.com Pres Rob Lang Exec VP Dale Finch Sec-Treas Bill Burkimsher NEXA AUTOCOLOR 2301 Royal Windsor Dr Mississauga ON L5J 1K5 905 823-8377 Fax: 905 823-4139 automotiverefinishcanada@ppg. com Web: www.nexaautocolor.com Mktg Mgr Jennifer Rosiak-Wong Dir-Auto Refinish Cda Jean Guy Rosa NEXTBASE-USA 2630 Strozier Ave Unit F El Monte CA 91733 714 993-9628 sales@nextbase-usa.com Web: www.nextbase-usa.com Sls Mgr Keating Leung NISSAN CANADA INC. 5290 Orbitor Dr Mississauga ON L4W 4Z5 905 629-2888 Fax: 905 629-9742

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NORTECH INNOVATIVE PRODUCTS 7300 East Danbro Cres Mississauga ON L5N 6C2 905 812-5117 Fax: 905 812-5106 Toll-Free: 800 387-3180 Pres Mike Cooper NORTON – AUTOMOTIVE REFINISHING DIVISION PO Box 3008 Hamilton ON L8L 7Y5 Location: 3 Beach Rd 905 547-2551 Fax: 905 547-8593 Toll-Free: 800 263-6565 Toll-Free Fax: 800 850-5816 Web: www.nortonautomotive.com Sls Supvr – Maritimes Dennis Mahar Sls Supvr – Ottawa Nicole Constantineau Reg Sls Mgr Eastern Cda Claudio Di Sabato Reg Sls Mgr Central/Western Cda Robert J Stracina Sls Rep Montréal Daniel Lessard Sls Rep GTA Derek Bennie Sls Rep QC Andre Briand Mktg Info Spec Angela Spano NORTOOL AUTOMOTIVE WAREHOUSING INC. 438 Limestone Cres Toronto ON M3J 2S4 416 667-1083 Fax: 416 667-0812 Toll-Free: 800 268-1941 nortool@autoforce.ca Web: www.nortool.ca Pres Daron Misakyan NOVA VERTA CANADA (ITAL/CAN AUTOMOTIVE LTD.) 231 Millway Ave Unit 16 Concord ON L4K 3W7 905 669-8844 Fax: 905 669-8845 Toll-Free: 888 280-6682 Web: www.novaverta.ca Pres Bruno Muzzi Ops Mgr Domenic Muzzi OMEGA ENVIRONMENTAL TECHNOLOGIES (AUTOMOTIVE DIV.) 1401 Valley View Lane Suite 100 IRVING TX 75061 972 812-7000 Fax: 972 812-7001 Toll-Free: 888 286-6342 Toll-Free Fax: 888 663-4287 Web: www.omega-usa.com Pres Grace Davis CIO Thom Davis VP Tommy France

ONTARIO SPRAY BOOTH LTD. 20 Bram Crt Unit 8&9 Brampton ON L6W 3R6 905 459-9332 Fax: 905 454-3464 Toll-Free: 866 293-3406 ontariospraybooth@bellnet.ca Partner Jim MacDonald OPTIMA SPRAY EQUIPMENT 580 Carnegie St Manteca CA 95337 209 239-9191 Fax: 209 239-5114 Toll-Free: 800 227-2822 info@motorguard.com Web: www.motorguard.com Pres David Barleen Gen Mgr Tim Keating Natl Sls Mgr Brian Jacobson OSRAM SYLVANIA LTD. 2001 Drew Rd Mississauga ON L5S 1S4 905 673-6171 Fax: 905 671-5584 Toll-Free: 800 544-4828 Web: www.sylvania.com Pres Abbas Khan VP-Sls John Preville Sls Mgr Rolf Muench Mktg/Commun Mgr Laura Fuller PAINTLINE PRODUCTS INC. 37 Hamilton Rd Barrie ON L4N 8Y6 705 721-9500 Fax: 705 721-8646 Toll-Free: 800 668-8448 cmakad@paintline.ca Web: www.paintline.ca Pres James Burke VP Jeff Burke Gen Mgr Central Scott South Spray Booth Sls Charles Makad PARASOL INC. 252A Broadway Ave Toronto ON M4P 1V9 416 486-4947 Fax: 416 486-3552 Toll-Free: 888 702-0778 Techline: 416 200-6231 info@parasolinc.com Web: www.parasolinc.com CEO Harjit Bijlani PBE DISTRIBUTORS INC. 1368 United Blvd Coquitlam BC V3K 6Y2 604 540-7200 Fax: 604 526-2237 Toll-Free: 800 663-2523 Natl Sls Mgr Arnie White Dir-Purch Jim Coxford

ONTARIO AUTOMOTIVE EQUIPMENT 84 Algonquin Rd Little Britain ON K0M 2C0 416 771-1414 Fax: 705 786-9799 andreim@xplornet.com Web: www.on123.ca Owner Andrei Marcoviciu

PBE TECHNOLOGIES INC. 1210 Fortune Ave Detroit Lakes MN 56501 218 847-2118 Fax: 218 847-9416 Toll-Free: 800 293-3710 Web: www.spotwelder.com Product Mgr E John Kern

ONTARIO AUTOMOTIVE RECYCLERS ASSOCIATION (OARA) 845 Upper James St Unit 224 Hamilton ON L9C 3A3 519 858-8761 Web: www.oara.com Exec Dir Steve Fletcher

PERMATEX CANADA 8450 Lawson Rd Unit 1 Milton ON L9T 0J8 905 693-8900 Fax: 905 864-8602 Web: www.permatex.com Gen Mgr Ian Fletcher

Mktg Mgr Donny Braga PJ1: PJH BRANDS 8747 E Via de Commercio Scottsdale AZ 85258-3328 480 991-8002 Fax: 480 998-4838 info@pj1.com Web: www.pj1.com Pres P J Harvey Commun Mgr Kim Hounshell PLASTIQUE ROYAL INC. 1120 Place Verner Laval QC H7E 4P2 450 661-8250 Fax: 450 661-7006 POLYCRACKER, INC. 487 Division St Boonton NJ 07005 973 335-2828 Fax: 973 402-7222 Toll-Free: 800 334-2524 polycracker@netscape.com Web: www.fisheyeterminator.com/ polycracker Gen Mgr Sharron Lippman PPG CANADA INC. – AUTOMOTIVE REFINISH CANADA 2301 Royal Windsor Dr Mississauga ON L5J 1K5 905 823-8377 Fax: 905 823-0398 Toll-Free: 888 310-4762 automotiverefinishcanada@ppg. com Web: www.ppgrefinish.com Dir-Refinish Cda Jean-Guy Rosa Mktg Mgr Jennifer Rosiak-Wong PRO BODY PARTS 1761 Pembina Hwy Unit 3 Winnipeg MB R3T 2G6 204 982-3020 Fax: 204 255-5270 probodyparts@probodyparts.com Web: www.probodyparts.com Pres David Provinciano Purch Mgr Iain Shepherd PRO FORM PRODUCTS LTD. 604 McGeachie Dr Milton ON L9T 3Y5 905 878-4990 Fax: 905 878-1189 Toll-Free: 800 387-7981 proformprod@bellnet.ca Web: www.proformprod.com Pres Jerry West VP/Gen Mgr Marlene Speck Exec VP Jim Speck PRO SPOT INTERNATIONAL, INC. 2625 Temple Hts Dr Suite ’A’ Oceanside CA 92056 760 407-1414 Fax: 760 407-1421 Toll-Free: 877 776-7768 info@prospot.com Web: www.prospot.com Pres Joran Olsson Adv Rep Debbie DePew PRO-SPRAY AUTOMOTIVE FINISHES 600 Nova Dr SE Massillon OH 44646 330 830-6000 Fax: 330 830-6005 Toll-Free: 800 321-0672 Web: www.ProSprayFinishes.com

Pres Tom Perry Mktg Mgr Laura Yerkey Dir-Bus Dev Tom Gardner Dir-Natl Accts John Franken PRO-TEK 901 rue Hérelle Longueuil QC J4G 2M8 450 651-4249 Fax: 450 651-9941 Toll-Free: 800 361-7956 sales@pro-tek.ca Web: www.pro-tek.ca Pres Aurèle Chartrand Natl Sls Mgr Jack Vandervelde Controller Claire Labbe PROMACH OUTILLAGE ET EQUIPMENT 806 ch de la Grande-Côte RR 1 Boisbriand QC J7G 3K9 450 430-4335 Fax: 450 430-2230 Toll-Free: 888 594-6018 promach@videotron.ca Pres Gérard Provost Sec Diane Provost

R & H PRODUCTS 1721 SE Grace Ave Unit F Battle Ground WA 98604 360 687-9784 Fax: 360 687-3452 sales@rh-products.com Web: http://www.rh-products.com Pres Larry Kopkie R.S. FINISHING SYSTEMS INC. 145 Industrial Pky S Unit 2 Aurora ON L4G 3V5 905 881-9768 Fax: 905 482-0316 matthew@rsfinishing.com Web: www.rsfinishing.com Pres Richard Bannister Special Equip Dir Matthew Bannister READING TECHNOLOGIES INC. (RTI) 1031F MacArthur Rd Reading PA 19605 610 372-9200 Fax: 610 372-1984 Toll-Free: 800 521-9200 info@driair.com Web: www.rti-pbe.com CEO Paul Flynn Sls Mgr Larry Parker REGIONAL AUTOMOTIVE WAREHOUSING 1389 Triole St Ottawa ON K1B 4T4 613 746-7707 Fax: 613 746-7388 Toll-Free: 800 344-0106 Pres Marc Brunelle VP Dominic Monaco Buyer Tom Gilbert

ROCKY MOUNTAIN SALES (2007) LTD. 12608 126th St Edmonton AB T5L 0X6 780 454-8890 Fax: 780 454-2356 Gen Mgr Todd Nichol ROTARY LIFT 2840 Argentia Rd Unit 4 Mississauga ON L5N 8G4 815 227-3168 Fax: 812 268-9543 Toll-Free: 888 256-4195 Web: www.rotarylift.com ROUSSEAU MÉTAL, INC. 105 av de Gaspé O St-Jean-Port-Joli QC G0R 3G0 418 598-3381 Fax: 418 598-6776 Toll-Free: 866 463-4270 info@rousseaumetal.com Web: www.rousseau-automotive. com Mktg Coord Mélissa Barette Mktg/Commun Mgr Marie-Jose Arcand RPM SALES AND MARKETING 250 Ferguson Dr Woodstock ON N4V 1B3 519 421-3986 rzehnal@hotmail.com Partner Paul Murphy Partner Ron Zehnal RTI TECHNOLOGIES, INC. PO Box 3099 York PA 17402 Location: 10 Innovation Dr 717 840-0678 Fax: 717 755-8304 Toll-Free: 800 468-2321 rti@rtitech.com Web: www.rtitech.com CFO Dennis Beaverson VP-Sls Steve Anderson VP-Mktg Kelvin Butz VP-Ops Dan Feeser Sls Rep Teresa Scott VP-Tech Thomas Crandall RUST CHECK CORP. (THE DOMINION SURE SEAL GROUP OF COMPANIES) 6175 Danville Rd Mississauga ON L5T 2H7 905 564-9991 Fax: 905 564-9150 Toll-Free: 800 465-9262 Web: www.rustcheck.com Pres/CEO Ronald B Morton Natl Sls Mgr Mario Segreti SAICO-USA 371 Gees Mill Business Pky Suite 300 Conyers GA 30013 770 760-8779

Fax: 770 760-8065 Toll-Free: 800 733-1524 Techline: 800 224-1007 sales@automotiveindustrialsolutions.com Web: www.automotiveindustrialsolutions.com Pres Sidney H Bobbitt

Unit 8 Kitchener ON N2E 2C3 519 894-4800 Fax: 519 894-4726 Toll-Free: 888 766-8328 sales@shaverinc.com Web: www.shaverinc.com Pres Mark Shaver

SAINT-GOBAIN ABRASIVES CANADA INC. PO Box 10 Plattsville ON N0J 1S0 Location: 28 Albert St 519 684-7441 Fax: 519 684-7601 Web: www.saint-gobain.com Mgr-Graphic Design Bob Bender

SHEREX INDUSTRIES LTD. 4180 Morris Dr Burlington ON L7L 5L6 800 263-6656 Fax: 905 639-9537 Web: www.sherex.ca Owner Tom Kane

SASKATCHEWAN ASSOCIATION OF AUTOMOTIVE REPAIRERS INC. PO Box 25083 Saskatoon SK S7K 8B7 306 220-5919 Fax: 306 244-7227 dir@s-a-a-r.com Web: www.s-a-a-r.com Exec Dir Bill Ziebart SAYCO DISTRIBUTORS LTD. – DIV. OF CANBUILT MFG. 103 Milvan Dr Weston ON M9L 1Z7 416 749-6555 Fax: 416 749-7597 Toll-Free: 888 607-2926 sales@canbuilt.com Web: www.canbuilt.com Pres Bill Teskey Sls Mgr Russ Murdock SCORPION COATINGS CAN. INC. 25 Rayborn Cres St Albert AB T8N 5B9 780 460-4246 Fax: 780 460-4251 Toll-Free: 888 349-2729 Web: www.scorpioncanada.com Pres Ivan Mayer Sls Mgr Terry Mayer Office Mgr Kim Bindon SEFOR INC. 8134 boul Lévesque E Laval QC H7A 1V2 514 326-6000 Fax: 450 665-4133 Toll-Free: 800 463-6000 sefor.inc@videotron.ca Pres Claude Chenier Dir Raymond Sevigny Sec-Treas Claire H Chenier SEM PRODUCTS, INC. 1685 Overview Dr Rock Hill SC 29730 Fax: 803 207-8300 Toll-Free: 866 327-7829 Web: www.semproducts.com Pres Steve Fussy VP-Sls/Mktg George Krul Reg Sls Mgr East Juan Cordova SHANGHAI UB MACHINERY CO. LTD 3294 Artesian Dr Mississauga ON L5M 7J8 905 997-4768 Fax: 905 997-4768 chen_jun0429@hotmail.com Web: www.novatork.com Rep Jun Chen SHAVER INDUSTRIES INC. 20 Steckle Pl

SHERWIN-WILLIAMS AUTOMOTIVE FINISHES 180 Brunel Rd Mississauga ON L4Z 1T5 905 890-1600 Fax: 905 890-0462 Toll-Free: 800 340-6133 canadian.communications@ sherwin.com Web: www.sherwin-automotive. com Dir-Sls/Ops Bob Leibel Reg Mgr Eastern Yves Roy Reg Mgr Western Thayne Christensen Reg Mgr Ontario Daryll O’Keefe Zone Mgr Canada Dave Lalonde Natl Acct Mgr Serge LeBlanc Natl Fleet Mgr Earl Stone Nat Auto Parts Mgr Tom Forster SHERWIN-WILLIAMS INC. – DIVERSIFIED BRANDS DIVISION 18 rue du Bourgogne Kirkland QC H9H 5B4 Location: 101 Prospect Ave Cleveland OH 44115 514 671-0008 Fax: 216 774-1827 rfragnito@sherwin.com Web: www.duplicolor.com VP-Sls Brian Padden Dir-Sls Doug Arnold Natl Sls Mgr Riccardo Fragnito Product Mgr Steve Spirko SHOOT SUIT, INC. 1721 SE Grace Ave Unit D Battle Ground WA 98604 360 687-3451 Fax: 360 687-3452 Toll-Free: 800 422-1604 larry@shootsuit.com Web: www.shootsuit.com VP Larry Kopkie SHOP SOLUTIONS GROUP 115 Brock St Barrie ON L4N 2M3 705 725-5444 Fax: 705 725-5422 infor@ssgroupcanada.ca Web: www.ssgroupcanada.ca SHURTAPE 1506 Highland Ave NE Hickory NC 28602 828 322-2700 Ext. 5464 Fax: 828 322-5583 Toll-Free: 800 438-5779 Ext. 5464 Techline: 828 322-2700 kolender@shurtape.com Web: www.shurtape.com Pres Jim Shuford Cdn Sls Mgr Donna Parkhurst Cdn Sls Mgr Todd Jones Product Mgr Terry Hagood

SIA ABRASIFS JJS INC. 900 ch Olivier Saint-Nicolas QC G7A 2N1 418 836-0557 Fax: 418 836-0537 Toll-Free: 800 463-1574 abrasifsjjs@siajjs.com Web: www.sia-abrasives.com Pres Andree Samson Sls Mgr Simon Patry Sls Tech Brett Statchel SNAP-ON TOOLS OF CANADA LTD. 145 Harry Walker Pkwy N Newmarket ON L3Y 7B3 905 836-9755 Fax: 905 836-9828 Toll-Free: 800 665-8665 Techline: 800 665-8665 canadacustomercare@snapon. com Web: www.snapon.com/canada VP-Sls/Gen Mgr Brian Ross Mktg Comm Mgr Ray Lavender Mktg Mgr Peter Hoyle SPECIALITY PRODUCT SALES, INC. 420 Deermont Crt SE Calgary AB T2J 5W7 403 271-9270 Fax: 403 271-9191 larry@spsales.com Pres Jack Bergman Gen Mgr Larry Bergman SPECIALTY PRODUCTS COMPANY – SPC PERFORMANCE DIVISION PO Box 923 Longmont CO 80502 Location: 4045 Specialty Pl Longmont CO 80504 303 772-2103 Fax: 303 772-1918 Toll-Free: 800 525-6505 info@specprod.com Web: www.spcalignment.com Pres/CEO Ben Bigelow Adv Mgr Vickie Wheeler SPECTRA CHROME CANADA LTD. 177B Exeter Rd London ON N6L 1A4 519 652-0007 Fax: 519 652-2477 spectrachrome@bellnet.ca Web: www.sprayonchrome.ca Pres Rick Bauslaugh SPECTRA PREMIUM INDUSTRIES INC. 1421 rue Ampère Boucherville QC J4B 5Z5 450 641-3090 Fax: 450 641-6113 Techline: 900 363-8533 spectra@spectrapremium.com Web: www.spectrapremium.com VP-Sls/Mktg Jason Best Natl Sls Mgr Max Carter Mktg Mgr Gilles Tremblay SPIES HECKER 408 Fairall St Ajax ON L1S 1R6 800 668-6945 Toll-Free: 800 668-6945 dpc-portal.canada@usa.dupont. com Web: www.spiesheckerusa.com Bus Mgr Mario Tremblay Mktg/Commun Mgr Lori Fleming SPRAY GUN SOLUTIONS INC. 13887 W 59th Pl

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COMPANY DIRECTORY

PULL-IT CORPORATION/MO-CLAMP 6920 SW 111th Ave Beaverton OR 97008 503 644-9167 Fax: 503 644-2733 Toll-Free: 800 678-5548 Web: www.moclamp.com Pres Donald R Jensen VP Karen A Crook Mfg/Purch Mgr Kraig Kyriss

ROBERT BOSCH INC. – AUTOMOTIVE DIVISION 6955 Creditview Rd Mississauga ON L5N 1R1 905 826-6060 Fax: 905 826-5120 Toll-Free: 800 618-4729 Toll-Free Fax: 877 250-4305 Techline: 800 283-1111 VP/Gen Mgr Niall Davidson Natl Sls Mgr Cameron Young Mktg Mgr Sam Sgro

industry listings Arvada CO 80004 303 424-3741 Fax: 303 424-8669 spraygunsolutionsinc@msn.com Web: www.spraygunsolutions.com Pres Tom Sullivan

Toll-Free: 888 377-2661 sales@summitsoftwaresolutions. com Web: www.summitsoftwaresolutions.com CEO Frank Terlep

SPRAY TECH/JUNAIR AMERICA 1427 N Linden Ave Rialto CA 92376 909 609-6158 Fax: 909 419-7020 Web: www.spraytech.com

SUNKISS THERMOREACTORS INC. 108 rue Arboit L’Assomption QC J5W 4P5 450 589-6144 Toll-Free: 800 675-0037 sunkiss.thermoreactors@bellnet.ca Pres Daniel Ayotte VP-Sls/Mktg Peter Phillipson

SPRAYLINE SYSTEMS INC. PO Box 75207 RPO White Rock White Rock BC V4B 5L4 604 880-3053 Fax: 604 648-8748 tom@sprayline.ca Web: www.sprayline.ca

COMPANY DIRECTORY

SPX SERVICE SOLUTIONS 28635 Mound Rd Warren MI 48092 416 818-4158 Toll-Free Fax: 800 363-7329 Sls Mgr Michael Turner STANDARD AUTO WRECKERS 1216 Sewells Rd Scarborough ON M1X 1S1 416 286-8686 Fax: 416 286-8690 Web: www.standardautowreckers.net Owner David Gold STANDOX 408 Fairall St Ajax ON L1S 1R6 Toll-Free: 800 668-6945 dpc-portal.canada@usa.dupont. com Web: www.standoxna.com STECK MANUFACTURING COMPANY, INC. 1115 S Broadway Dayton OH 45408 937 222-0062 Fax: 937 222-6666 Toll-Free: 800 227-8325 sales@steckmfg.com Web: www.steckmfg.com Pres John Brill VP Rick Vogel STEPHENSON EQUIPMENT LTD. 21 Murray Park Rd Winnipeg MB R3J 3S2 204 831-9633 Fax: 204 831-0585 Toll-Free: 800 325-7326 -seco@mts.net Gen Mgr Lindsay Penner STRAIN-TEC MFG. 84 av Leacock Pointe-Claire QC H9R 1H1 514 694-1113 Fax: 514 694-6277 Toll-Free: 800 465-8575 arslan@securenet.net Web: www.straintec-arslan.com Pres/Gen Mgr arman gurarslan SUMMIT SOFTWARE SOLUTIONS, INC. 12130 Travertine Crt Poway CA 92064 858 547-8697 Fax: 858 547-8698

SUNTEK WINDOW FILMS PO Box 4668 Martinsville VA 24115 Location: 345 Beaver Creek Dr Martinsville VA 24112 276 632-4991 Fax: 276 632-0173 Toll-Free: 888 321-5111 Web: www.suntekfilms.com Mgr-Suntek Direct Sls Liza Noland Mktg Coord Yvonne Spencer SUPER 48 SALES INC. 215 Rivermede Rd Concord ON L4K 3M5 905 669-4020 Fax: 905 738-8270 sales@super48sales.com Web: www.super48sales.com Pres Ali Ratanshi Mgr Rose Ladha Cust Care Shelly Lalji Cust Care Iryna Klymenko SUPERFINISH SYSTEMS LTD. 1034 Toy Ave Pickering ON L1W 3P1 905 619-9785 Fax: 905 683-3311 Toll-Free: 877 778-7746 info@superfinishsystems.com Web: www.superfinishsystems. com Pres John O’Halloran Sls/Tech Mgr Gary Cooper Mktg Coord Michelle O’Hara Acct Mgr Liz Wilson TECOR SPRAY BOOTHS, INC. 3005 Saskatchewan Dr Regina SK S4T 1H5 306 586-4144 Fax: 306 584-3368 canadasales@tecorbooths.com Web: www.tecorbooths.com Pres Tom Chellberg VP Jim Hopkins Sec Althea Chellberg TONGDA AUTO MAINTENANCE EQUIP 1504 Farmstead Rd Unit 17 North York ON M2L 2G1 416 795-5182 Fax: 416 510-0989 zhongca@hotmail.com Web: www.yktongda.com Export Mgr Matthew Zhang TOOL INVENTORY & APPRAISAL SYSTEM INC. PO Box 1056 Cookstown ON L0L 1L0 Fax: 705 458-9822 Toll-Free: 866 877-2259 Web: www.toolappraisal.com Pres Tony Auchincloss

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TOPRING 895 boul Industriel Granby QC J2J 1A6 450 375-1828 Fax: 450 375-1408 Toll-Free: 800 263-8677 solutions@topring.ca Web: www.topring.com TRACER PRODUCTS – DIV. OF SPECTRONICS CORPORATION 956 Brush Hollow Rd Westbury NY 11590 516 333-1254 Fax: 516 876-8411 Toll-Free: 800 641-1133 Toll-Free Fax: 800 354-2353 info@tracerline.com Web: www.tracerline.com Pres Jonathan Cooper VP-Sls/Mktg Gary Fixel Natl Sls Mgr Mike Fleming Mktg Commun Mgr Bob Savasta TRANSTAR AUTOBODY TECHNOLOGIES INC. 2040 Heiserman Dr Brighton MI 48114 810 220-3000 Fax: 810 220-3048 Toll-Free: 800 824-2843 Toll-Free Fax: 800 477-7923 publicrelations@tat-co.com Web: www.tat-co.com Pres/COO Charles Fuqua Jr Cdn Sls Mgr Cheryl Selwood Mktg Mgr Julie M Pallares Mktg Spec Michelle White TRIM-GARD COMPANY LIMITED 472 Newbold St London ON N6E 1K6 519 681-1090 Fax: 519 681-9880 Toll-Free: 800 265-6074 sales@trim-gard.com Web: www.trim-gard.com Gen Mgr Monte Goble TRISK LTD. 466 Speers Rd Floor 3 Oakville ON L6K 3W9 905 399-2800 Fax: 416 352-5738 Toll-Free: 866 478-4328 sales@hedsonna.com Web: www.hedsonna.com Gen Mgr Mike Bertrand Cust Serv Mgr Dustin King U-POL US INC. 630 Selvaggio Dr. Ste 300 Nazareth PA 18064 610 746-7081 Fax: 610 743-8654 Toll-Free: 800 340-7824 Toll-Free Fax: 800 787-5150 sales-us@u-pol.com Web: www.u-pol.com VP/Gen Mgr Calvin M Sanders VP-Ops Michael C Sanders U.S. CHEMICAL & PLASTICS 600 Nova Dr SE Massillon OH 44646 330 830-6000 Fax: 330 830-6005 Toll-Free: 800 321-0672 techinfo@uschem.com Web: www.USChem.com Pres Tom Perry Mktg Mgr Laura Yerkey Dir-Natl Acct John Franken Dir-Bus Dev Tom Gardner

UAP INC. 7025 rue Ontario E Montréal QC H1N 2B3 514 256-5031 Fax: 514 256-8469 Web: www.uapinc.com Pres/COO Robert R Hattem Exec VP Auto Parts Div Kevin Chase VP-Sls Joe Herauf VP-Prod Dev Tom Hunt ULTIMATE LININGS, LTD. – NEW BUSINESS DEVELOPMENT DIVISION 6630 Roxburgh Dr Suite 175 Houston TX 77041 713 466-0302 Fax: 713 937-0065 Toll-Free: 800 989-9869 info@ultimatelinings.com Web: www.ultimatelinings.com VP-Sls/Mktg John Jamroz VP Barry McCoraroy UNI-RAM CORPORATION 381 Bentley St Markham ON L3R 9T2 905 477-5911 Fax: 905 477-8922 Toll-Free: 800 417-9133 Web: www.uniram.com Pres Sam Yamamoto Gen Mgr Gord Meehay Sls Mgr Jay Farquharson Reg Rep Larry Bergmann UNI-SÉLECT INC. 170 boul Industriel Boucherville QC J4B 2X3 450 641-2440 Fax: 450 655-9532 ldonnini@uni-select.com Web: www.uni-select.com Pres/CEO Jacques Landreville Cdn Exec VP Automotive Group Gary O’Connor VP-Sls/Mktg Robert Beauchamp VP-Corp Dev Guy Archambault VP MIS Jean-Pierre Beaulieu Pres USA Gary Kremer Mktg Mgr Linda Donnini UNI-SÉLECT PRAIRIES INC. 11754 170th St Edmonton AB T5S 1J7 780 452-2440 Fax: 780 444-3308 Toll-Free: 800 667-2862 Web: www.uni-select.com Gen Mgr Sean Corcelli Ops Mgr Ken Glen Mktg Mgr Bob Chapman Hum Res Mgr Sandy Finseth Admn Mgr Tim Gallant UNICURE SPRAYBOOTHS 104 Spence Lane Nashville TN 37210 615 889-3330 Fax: 615 889-6773 Toll-Free: 800 868-3033 unicure@spraybooths.com Web: www.spraybooths.com Natl Sls Mgr John Abernathy Cust Serv Mgr Doug Debelak UNITED SPRAY BOOTHS LTD. 380 Bradwick Dr Concord ON L4K 2W4 905 738-5489 Fax: 905 738-6751 Toll-Free: 800 901-3338 Web: www.unitedspraybooths.com Pres Jarvis Warda

VP Peter Stamos UNITOOL INC. 9220 rue Charles-de-Latour Montréal QC H4N 1M2 514 384-9102 Fax: 514 383-4963 Toll-Free: 800 361-0417 Toll-Free Fax: 800 361-0112 info@unitool.com Web: www.unitool.com VP-Sls/Mktg Jay Tutunjian Purchaser Nathalie Hadjetian Admin Aline Hadjetian USI OF NORTH AMERICA, INC. 565 Commerce St Franklin Lakes NJ 07417 201 405-7760 Fax: 201 405-1070 Toll-Free: 877 874-6362 sales.usi@usius.com Web: www.usiofnorthamerica.com Pres Richard Bannister UVIEW ULTRAVIOLET SYSTEMS INC. 1324 Blundell Rd Mississauga ON L4Y 1M5 905 615-8620 Fax: 905 615-9745 Toll-Free: 877 776-8486 sales@uview.com Web: www.uview.com Pres Tony Ferraro CEO Phil Trigiani Intl Dir-Sls Les Paulowski Dir-Sls Jeff Prickett Sls Mgr Jack Kligman Product Mgr Stephen Whate Mktg Coord Simon Ozorio VALCO CINCINNATI CP, INC. 411 Circle Freeway Dr Cincinnati OH 45246 513 874-6550 Fax: 513 874-1424 Toll-Free: 800 788-3865 lloyd@valcocp.com Web: www.valco-cp.com Pres Rich Santefort Sls Mgr Brian Santefort Sls Mgr Lloyd A Sturtevant Cust Serv Mgr Margaret Meeks VALLEY CARCOLOR INC. 13-19257 Enterprise Way Surrey BC V3S 6J8 604 530-5622 Fax: 604 530-2410 Gen Mgr Cal Belton VALSPAR INC. (PLASTI-KOTE) 7655 Tranmere Dr Mississauga ON L5S 1L4 905 671-8333 Fax: 905 671-0254 Toll-Free: 888 234-5790 Toll-Free Fax: 877 604-4325 Web: www.plastikote.com Natl Sls Mgr Auto Channel Gus Amodeo Product Mgr Matt Carlson Wrhse Mgr Godfrey Weir VALSPAR REFINISH, INC. 210 Crosby St Picayune MS 39466 601 798-4731 Fax: 601 798-6147 Toll-Free: 800 845-2500 Web: www.valsparautomotive.com Mktg Mgr Jeff Potter Plant Mgr Ken Jett Hum Res Mgr Suzanne Connell

Mktg Coord Adam Hollowell VIKING BLAST AND WASH SYSTEMS 3810 N Toben Wichita KS 67226 316 634-6699 Fax: 316 634-6658 Toll-Free: 800 835-1096 sales@vikingcorporation.com Web: www.vikingcorporation.com Gen Mgr Deron Lock Mktg/Adv Mgr Kristen Knox VISKON-AIRE CORPORATION 410 Winfield Ave Salisbury MD 21801 410 543-8802 Fax: 410 543-0545 Toll-Free: 800 336-3758 sales@viskon-aire.com Web: www.viskon-aire.com Pres Rob Johnson Natl Sls Mgr Mike Small Cust Serv Mgr Jane Shehan VOLKSWAGEN PARTS & SERVICE 3800 Hamlin Auburn Hills MI 48328 248 754-5000 Fax: 248 754-6504 Toll-Free: 800 822-8987

WSSL AUTO PARTS DISTRIBUTORS 1633 Ontario Ave Saskatoon SK S7K 1S7 306 665-7061 Fax: 306 653-4332 Toll-Free: 800 667-3964 wssl.cls@sasktel.net Pres/Gen Mgr Clarence L Schneider VP/Asst Mgr Glen Schneider WEATHER TECH CANADA 1164 Walkers Line Burlington ON L7M 1V2 888 905-6287 Toll-Free Fax: 800 461-1458 sales@weathertechcanada.com Web: www.weathertechcanada. com Pres Mark Ruzycki VP Tony Page Natl Sls Mgr Ron Hughes WELLS MANUFACTURING CORP. PO Box 70 Fond Du Lac WI 54936-0070 Location: 26 S Brooke St Fond Du Lac WI 54935 920 922-5900 Fax: 920 922-3585 sales@wellsmfgcorp.com Web: www.wellsmfgcorp.com Pres David A Peace VP-Sls/Mktg Steve Hildebrand WESTERN STATES MFG. PO Box 3655 Sioux City IA 51103 Location: 811 Main St 712 252-4248

WESTWARD TOOLS & EQUIPMENT 14360 123 Ave NW Edmonton AB T5L 2Y3 780 454-8180 Fax: 780 451-3379 Toll-Free: 866 523-4443 Toll-Free Fax: 866 453-2708 Web: www.westwardtools.ca Gen Mgr Glenn Wallace Sls Mgr East Jonathan Devenish Sls Mgr West Scott Laurie WHITE & PETERS LTD. 101-1368 United Blvd Coquitlam BC V3K 6Y2 604 526-4641 Fax: 604 526-4632 Gen Mgr Mort Hall

Web: www.eatoils.com Natl Sls Mgr Charles Robinson WÜRTH CANADA 6330 Tomken Rd Mississauga ON L5T 1N2 905 564-6225 Fax: 905 564-3628 Toll-Free: 800 263-5002 Toll-Free Fax: 800 347-0677 Web: www.wurthcanada.com Mktg Mgr Goran Abramovic ZURAWEL PATTON SAMPLE 16 Citadel Pk NW Calgary AB T3G 3X8 403 519-5666 Fax: 403 547-6398 duane@zps.ca Web: www.zps.ca Co-Owner Duane Zurawel Co-Owner Bill Sample Co-Owner Gord Patton

WHOLESALE AUTO PARTS WAREHOUSES 106 Caledonia Rd ST-Isidore ON K0C 2B0 613 524-2400 Fax: 613 524-2793 Toll-Free: 866 864-5800 -wap1@ROGERS.COM Web: www.wholesaleautopartswarehouses.com CEO Trevor Kingsbury CFO Penny Cook Sls Mick McDonald

COMPANY DIRECTORY

W & E SALES CO., INC. 370 Elizabeth Ave Newark NJ 07112-2708 973 824-2000 Fax: 973 824-7382 Toll-Free: 800 932-9009 wemail@wesales.com Web: www.wesales.com Gen Mgr Richard Carr Sls Mgr Carl Casella Accnt Tom Carr

Fax: 712 258-4368 westernweld@aol.com Web: www.westernweld.com Gen Mgr Kerry T Bressler

WILSON AIR TOOLS & EQUIPMENT 1236 Speers Rd Unit 3 Oakville ON L6L 2X4 905 847-6663 Fax: 905 847-7073 nvince@bellnet.ca Pres Norm Vince Sls-Industrial Ted Willis WIZARDS/RJ STAR, INC. 11469 8th St NE Hanover MN 55341 763 497-5155 Fax: 763 497-5125 Toll-Free: 800 356-7223 sales@wizardsproducts.com Web: www.wizardsproducts.com Owner John Schlumpberger Pres Amy Antonsen Bus Mgr Susan Antonsen WORLD AUTO PARTS (CANADA) LTD. Unit 1-355 Carlingview Dr Etobicoke ON M9W 5G8 416 675-6767 Fax: 416 675-6755 Toll-Free: 800 668-4434 Techline: 800 668-4434 Web: www.monaco-group.ca Pres Dominic Monaco VP Alan Alber Gen Mgr Warren Brown Ops Mgr Nancy Wilson Terr Mgr Brian Chisholm Terr Mgr Richard Tothe Terr Mgr Francois Fortin Wrhse Mgr Steve Hurd WORLDWARE ENTERPRISES LTD. 30 Rosslinn Rd Cambridge ON N1S 3K1 519 621-8244 Fax: 519 622-5281 Toll-Free: 866 621-8244 crobinson@eatoils.ca www.bodyshopbiz.com l December 2010 l Bodyshop 31

ccif report

CCIF Lands in Montreal Latest edition finds industry insiders talking estimating accuracy, labour, accreditation, and much more

T

he Canadian Collision Industry Forum (CCIF) held its most recent meeting in Montreal in October, where a myriad of topics was on the table, and attendees were given a broad snapshot of the industry’s top trends as well as challenges.

Tom Bissonnette of Parr Auto Body got things underway with an informative and thought-provoking presentation demonstrating wildly divergent strategies used across the industry when it comes to estimating.

After canvassing for repair estimates using a photograph of a collision repair job, Bissonnette highlighted some of the wide variations in those estimates and how they were constructed. For example, hourly labour rates varied between $52 and $85, paint rates ranged from 1.5 to 6.5 hours, and materials costs from $0 to $95. The lowest total repair time was four hours, and the highest 11.6 hours. As for the total estimates, the lowest was $464 and the highest $1,710.

32 Bodyshop l December 2010 l www.bodyshopbiz.com

While discussion on compensation often focuses on hourly labour rates, Bissonnette’s presentation made it clear that complete and accurate estimating plays a significant role in achieving suitable compensation for the tasks performed. If current practices and processes defined in the insurer-mandated estimating systems were included in both the estimate and the work carried out, then there would be greater consistency of quality, fewer comebacks, and a maximization of revenue at the prevailing labour rate.

Speaking of labour, Bissonnette was followed by Jennifer Steeves of the CARS Council, who presented the results of the Labour Market Study. The recent CARS Council study of the automotive aftermarket, “Performance Driven,” looked at the issues of attracting/retaining staff, training, and remuneration/working conditions. Steeves explained that the study included mechanical repair shops and jobbers, as well as the collision repair

industry segment. The most optimistic outlook on the future came typically from the 25% of shops with an HR plan and budget in place to address attracting/ retaining staff, training, skills assessment, and hiring apprentices. However, almost one-third of employers (31%) do not employ any apprentices, despite a proven return on investment and government programs and tax incentives for doing so.

Of those that do hire apprentices, almost a quarter have difficulty in retaining them, while those who provide a formal orientation process fare somewhat better in keeping them.

What’s more, the survey indicated that currently the national labour market is tight, and that over the next few years over 60% of employers foresaw modest or major shortages of paint and body technicians.

Other presentations included a look ahead to the 2011 National Skills Competition (presented by Leanne Blackborow), in which the collision repair industry is slated to play a major role; an in-depth look at accreditation standards—once a front-burner issue—that CARSTAR Automotive Canada’s Larry Jeffries argued was of vital importance if the industry is to standardize its final product offering in any meaningful way; a look at the Clé Verte (green wrench) program in Quebec by Robert Comtois, Nature-Action Quebec; the future of “Lean” from Ron C. Kuehn, DuPont Performance Coatings; and finally, waterborne convergence news from Patrice Marcil, DuPont Performance Coatings.

In all, attendees were left with some words of inspiration and motivation, but were also given some concrete, actionable suggestions with which to return to work.

The federation’s next meeting takes place in Toronto, January 29th, 2011.

products

Remote Alignment Feature With the release of WinAlign 11.1 software, Hunter now offers the new TouchRemote feature. TouchRemote allows Apple iPhone, iPod Touch, and iPad users to enjoy full wireless remote operation of WinAlign alignment systems, which includes monitoring of live vehicle measurements, controlling WinAlign software features, and viewing of vehiclespecific adjustment illustrations and digital images.

TouchRemote requires a free app from the Apple iTunes store (search for “Hunter TouchRemote”).

Hunter www.hunter.com

New Liner Chief Automotive Technologies introduces the EZ Liner Express collision repair system, a compact, in-bay solution for the majority of collision repair jobs, affordably priced at less than $10,000. “Traditional frame racks are large, expensive, and absolutely necessary to correctly return vehicles with major collision damage back to pre-accident condition,” says Mike Cranfill, Chief Automotive Technologies vice-president of collision. “But when a shop relies on a single rack to repair all frame damage, bottlenecks can occur, slowing cycle times and reducing profitability. Since not all collision repair jobs require a full-size rack, installing the smaller EZ Liner Express in a few bays frees up the big rack for major jobs, while at the same time improving bay productivity and profitability.”

With a constant five tons of power at the hook and lifting capacity up to 5,500 lbs, the EZ Liner Express is a versatile pulling system for reversing light hits, as well as an all-purpose service lift/ workstation for improving bay ergonomics and productivity on other collision repair tasks, including dismantling, sanding, and painting.

The EZ Liner Express comes complete with Chief clamps, anchors, and tower. The pivoting tower attaches to the deck in 10 different locations to create a true 360-degree repair system. Its unique telescopic design means the tower can be retracted or extended in just seconds, as needed. The EZ Liner Express has a minimum footprint of just 14 feet by 17 feet, so it can fit comfortably in small, narrow bays and provides more workspace for the technician.

Chief 877-644-1044 www.chiefautomotive.com

Roll Cabs Shelving System Lista International Corporation introduces the new Lista Shelf Converter System, which transforms traditional shelf storage into a high-density drawer storage solution that uses the full cubic capacity of existing storage space. It is ideal for a wide range of manufacturing settings, maintenance and repair operations, and parts cribs, as well as a lower-cost retrofit solution for any parts department that is looking to expand storage capability. The system can increase storage capacity by as much as 50% over traditional shelf storage at a fraction of the cost of replacing shelving. It is perfect for retrofitting existing industrial shelving or in new shelving-based installations. The system consists of modular Lista drawers set into brackets that fit a number of standard shelving brands. It allows customers to store small- to medium-sized items in drawers or on roll-out trays, and larger, bulkier items on shelves, and is easily expandable as storage needs change. Lista’s drawers hold up to 440 lbs (200 kg) per drawer, even when fully extended, and an extensive selection of drawer partitioning accessories creates compartments that exactly fit what is being stored. Drawers are equipped with a unique hinged drawer handle, and customers can download free Lista Script drawer labelling software.

Lista International Corporation 1-800-722-3020 www.listaintl.com

Snap-on offers its popular high-quality and versatile KRL722A Roll Cab in 11 colours, giving you some “bright” tool storage options to liven up your shop. The available colours are red, green mica, gloss black, royal blue, ultra yellow, candy apple red, electric orange, arctic silver, deep cranberry, deep purple, and extreme green.

“The Snap-on KRL722A Roll Cab is one of our most popular tool storage units,” says John Landree, product manager for Snap-on. “Our customers frequently ask us if they can get the KRL722A in a particular colour. We are happy to report that our customers have a choice of 11 different colours. Regardless of the colour, the KRL722A is still the same high-quality and durable roll cab.”

The Snap-on KRL722A Roll Cab features: • Extended cab system with two extra-wide drawers (3-inch and 5-inch drawer depth) that span the full width of the roll cab • Corner gusset design that strengthens the roll cab without reducing storage capacity • Heavy-duty drawer slides that support up to 261 lbs. per set; additional set of slides can be added to any 4-inch or deeper drawer (standard on 5-inch full width drawer) • Lock ’n Roll system prevents drawers from drifting open when the unit is moved • 2-inch mounting centres for maximum drawer arrangement flexibility • Unit also includes non-slip drawer liners and sliding work/writing surface Snap-On www.snapon.com www.bodyshopbiz.com l December 2010 l Bodyshop 33

products

TIG Torches

To help provide precision TIG welding performance on thin materials and limited-access joints, Weldcraft offers its WP-50 and WP-125 Micro-TIG torches. Both TIG torches feature lightweight, shorttorch bodies that allow pen-like control on even the most complex applications, including those in aircraft and aerospace industries, artistic metalworking, and welding applications using extremely thin base metals. The WP-50 air-cooled TIG torch provides 50 amps DC (40 AC) of welding capacity at 60% duty cycle. Its miniature 80-degree torch head is only 5/8 inch long and 3/8 inch in diameter, allowing it to be manoeuvred in even the tightest of spaces. Plus, the entire torch is only 8-1/2 inches long and 3/4-in. in diameter at its widest point. This torch is also available in a valved version (WP-50V) for use with power sources that lack a gas solenoid.

Similarly, the WP-125 water-cooled TIG torch is available in three models. The WP-125S features a 2-inch torch body, while the WP-125M torch body is 3.5 inches long. The largest of the mirlontotal_ad.pdf 11/9/10 4:14 PM models, the WP-125L, features a15-inch torch body.

All are capable

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Mirlon Total

™

Fine finishing surface preparation.

• New open design is thinner and more flexible.

• Three dimensional structure made with cut fiber strands; coated with resin and abrasive.

• Consistent coating of abrasive grains provide uniform, dense scratch pattern.

• Very flexible product ideal for use on contoured surfaces.

Mirlon Total 4-½” x 9” Scuff Pads 25 pads per box, 4 boxes per case Part No. 18-118-447 18-118-448 18-118-449

Description Red - Very Fine (360) Gray - Ultra Fine (1500) Gold - Micro Fine (2500)

Mirka Abrasives Canada, Inc. • tel 800-843-3904 • fax 800-626-6970 • www.mirka.com

34 Bodyshop l December 2010 l www.bodyshopbiz.com

of welding 125 amps DC (90 amps AC) at 60% duty cycle and provide excellent water-cooling capacity. TIG torches also feature a low-profile nozzle and optional 45-, 90-, and 180-degree heads that fit in openings as small as 5/8 inch diameter. These torches accommodate electrodes ranging from .040- to 3/32-inch diameters, and their replaceable silicon rubber insulator and head components have been designed to lower maintenance costs. Like the WP-50 TIG torches, the WP-125 models are designed for welding on thin materials and limited-access joints.

Weldcraft 800-752-7620 www.weldcraft.com

New Welding Duds Miller Electric Mfg. Co. has introduced WeldX, a new apparel line for personal welding protection that is lightweight and breathable, yet provides exceptional flame and spatter resistance. Sixty percent lighter than most leathers and also lighter than many flame-resistant cotton garments, WeldX represents the next generation in protecting welders from the hazards of heavy-duty welding, while also reducing the potential for heat stress-related injuries.

Flame resistance is inherent to WeldX—laundering will not degrade its performance over time. WeldX is based on a fabric technology that has proven its performance and durability in iron production, racecar driving, high-voltage electrical work, firefighting, and other potentially catastrophic applications. The fabric consists of a blend of oxidized acrylic fibres and modern strengthening fibres, which are then treated with a proprietary compound that allows the resulting material to “shed” spatter and sparks upon contact.

The proprietary compound is embedded into the individual fibres rather than being applied topically, allowing the garment to retain a high degree of pliability and manoeuvrability. In even the most extreme environments, WeldX will not burn, melt, ignite, or shrink.

The newest addition to Miller’s popular Arc Armor line of welding protection, WeldX garments are available as standard welding jackets, sleeves, cape sleeves, bibs, and aprons, offering a range of protection options for a variety of applications and industries. For most applications, WeldX will deliver the highest level of welder protection required without a corresponding increase in heat stress, keeping your welders safe, comfortable, and more productive.

Miller Electric Manufacturing www.millerwelds.com 920-734-9821

products

New Scissor Lift The Hunter RX10 lift features a 10,000-lb. lifting capacity and a choice of runway lengths to accommodate everything from passenger cars to the longest crew cab pickup trucks.

The scissor design requires minimum bay space and can save further space with a shallow-pit installation that sets the runways flush to the floor when fully lowered, eliminating the need for long approach ramps.

Surface-mounted models provide a best-in-class lowered height of only 8.75 inches, providing clearance for vehicles with low ride height or low-hanging spoilers.

The RX10 improves productivity with timesaving features like the optional PowerSlide system, which automatically controls turnplate and slipplate operation, and the optional Inflation Station feature, which speeds service and ensures more accurate alignments by automatically setting a predetermined tire pressure for each wheel simultaneously.

Extra-wide 24” runways with louvred ramps make positioning the vehicle on the lift rack easier, and open access at the front and rear create an unrestricted workspace underneath the vehicle.

Optional 6,000-lb. capacity swing air jacks add the capability of lifting vehicles off the runways during alignment procedures and other service operations.

The RX10 also offers an integrated air line kit for tools and an optional runway lighting kit to illuminate the workspace under the vehicle.

Hunter www.hunter.com

Premium Body Filler Formulated for fast work, dries rapidly and is easy to sand. Its creamy texture and smooth spreading allows easy repair of large areas. It may be applied on steel, electrozinc-coated, galvanized, aluminum or polyester surfaces. Can also be used as a finishing putty, no glazing putty is necessary. Pinhole free.

When maximum protection is required, it can be applied on epoxy primer.

CarWorx Distribution Inc. www.carsystem.ca

Work Cloths Kimberly-Clark Professional has introduced its highestperforming wiper to date. New Wypall X90 Cloths provide 75% more oil absorption and 35% more water absorption than WypAll X80 Wipers. The product is ideal for heavy wiping, prepping surfaces with solvents, and cleaning metal shavings and rough surfaces.

Wypall X90 Cloths are more absorbent than other industrial wiping solutions—especially shop towels and rags. “These new wipers are so absorbent that fewer wipers are needed for cleanup tasks,” explains David Hoeller, category manager, Kimberly-Clark Professional. “In addition, because the wipers are reusable, you get even more mileage out of every sheet.”

This translates into 35% less product waste versus other industrial wiping solutions, as well as greater efficiency and productivity. Disposal and freight costs and required storage are also reduced when compared to other types of wipers. Wypall X90 cloths are also portable, so wipers can be taken wherever they are needed.

Wypall X90 Cloths were created by a unique manufacturing process: hydro-entangling polyester fibre for softness and oil absorbency, and wood fibre for water absorbency, with an ultrastrong spunbond material via Kimberly-Clark Professional’s Hydroknit fabric technology. These two plies are then bonded together to create an extremely efficient and absorbent cloth.

WypAll X90 cloths are available in Pop-Up Box, BRAG Box, and Jumbo Roll formats.

Kimberly-Clark Professional is offering a 60/20 guarantee, offering 20% guaranteed savings if customers replace cloth rags or shop towels with WypAll X90 Cloths for 60 days.

Kimberly Clark Professional www.wypall.com/X90

Stay up to date at

www. VOCcompliance.com

www.bodyshopbiz.com l December 2010 l Bodyshop 35

photo file

Toast of the Town: Attendees at this year’s ASRW in Las Vegas gave the first year stand-alone event rave reviews.

36 Bodyshop l December 2010 l www.bodyshopbiz.com

Automotive Internet Directory

Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com. To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

HAND CLEANERS

AUTOMOTIVE PARTS & ACCESSORIES Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

AUTOMOTIVE RECYCLERS Standard Auto Wrecker View Our Online Inventory @ www.standardautowreckers. com or call 416-286-8686.

Experienced Shipping Department to Ensure Parts Arrive Safely.

GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

REFRIGERANT Duracool Refrigerants www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology.

Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

WAREHOUSE DISTRIBUTORS & BUYING GROUPS Bestbuy Distributors Limited

www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers.

The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group

Kerr Machine Shop Group Inc.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

advertiser index

Agna Brakes (www.agnabrakes.com) ................................................IBC Automotive Industries Association40 of Canada (www.aiacanada.ca) ........ 11 3M www.3M.com/accuspraysystem AutoServiceWorld.com (www.autoserviceworld.com) .........................19 AkzoNobel 10,11 www.carworx.net

Marketplace

Dixie Electric (www.dixie-electric.com) ................................................13 CARWORX Distribution Inc 14 www.carsystem.ca GE Lighting (www.gelighting.com).....................................................8, 9 Collision Solution Network

39

www.csninc.com

Col-Met Spray Booths

7

www.paintline.ca

DuPont Performance Coatings

5

www.cromaxpro.dupont.com

Environment Canada

13

www.ec.gc.ca/cov-vov

H&S Auto Shot

13

www.hsautoshot.com

Maaco

9

Honeywell CPG (www.honeywellcpg.com) ..........................................17 Nova East (www.novaeast.ca) ...............................................................7 Promax Auto Parts Depot (www.autopartsdepot.ca) .............................5 Valvoline Canada Limited (www.valvoline.com).................................IBC Valvoline Canada Limited Motor Oil Mythbusters Quiz

www.maaco.ca

(www.valvoline.com) ............................................................................28 Pro-Spray 2 www.ProSprayFinishes.com Venture Chem (www.venturechem.com) .............................................25 Standox Technologies Veyance

17

www.standoxna.com

Wanda Waterbase www.wandarefinish.com (Goodyear Engineered Products,15 www.goodyearep.com) ............... OBC

JOBBER NEWS / DECEMBER 2010

FOR SALE. 7200 square foot 4 bay facility, Busy, profitable, Automotive service facility & retail parts business eqipped with new modern equipment.

Excellent staff in place, solid customer base, numerous accounts.

Located in North East British Columbia, very strong local economy with strong future projected. Business shows very strong financials.

Established 33 years.

Stay up to date at

Contact jis@bcgroup.net

www. forVOCcompliance.com more information 29

www.bodyshopbiz.com l December 2010 l Bodyshop 37

from the publisher

APPLES AND ORANGES Last issue I communicated how warm and fuzzy I was feeling at the prospect of bringing some real science to the crash parts quality question.

The commitments from a number of parties to do some real analysis gave me a very solid feeling of confidence that the rhetoric and emotion that has dominated the topic for years might, if not eradicated, at least be relegated to the fringes of the discussion.

As I hope we have all learned by now, the issue of safety is not one to leave to alchemy and sorcery. We have powerful engineering tools at our disposal now; we should use them.

In fact, with pronouncements by NSF International about the approvals logged for several bumper parts, in addition to the generally less well-publicized work by CAPA (the Certified Automotive Parts Association), I thought that’s where we were headed.

And even when, during the International Autobody Conference and Exposition, I stood transfixed by the looping video of a new report showing the gulf in structural rigidity between OE and aftermarket parts, I chalked it up to picking the worst of the worst to compare against the OE. I was unfazed and unwavering in my belief that aftermarket parts can be of good quality.

So it is hard to come to terms with my profound state of disappointment that the very demonstrations I viewed from the television news report might not only have taken liberties to demonstrate how poor some aftermarket parts can be, but went a step further to tamper with the parts, compare apples to oranges, and indict an entire industry as a result.

What was perhaps even more disappointing was that this deception—at least that is what it has been called—was not done at the behest of an OE, but appears to have been by one of us, a bodyshop.

At issue, as accused by CAPA, is the purported comparison by Performance Auto Collision of Alpharetta, Ga., and the FOX 5 News I-Team of the “bend-ability,” and thus strength, of a BMW-brand radiator support with an aftermarket counterpart. The test was invalid because the two supports were, in fact, completely different parts made to fit on different models of BMW 3-Series vehicles. In this case, the OE part was a cast-aluminum structure, while the aftermarket part it was compared to was a wrought-aluminum part for a different car, and relatively easy to bend.

Furthermore, and even more disturbing, is the assertion that the bodyshop modified the wrought-aluminum part to make it more closely resemble the cast part, which to my mind removes any presumption of innocence by ignorance. So, they not only compared apples and oranges, they coloured the apple orange, too.

This is the worst kind of deception I can imagine.

Taking a scientific view of the quality question means not only doing the testing, but accepting the results. Recent reports by the Insurance Institute for Highway Safety said that CAPA and quality certified parts do perform as well as OE, and also reminded us that making a part stronger than OE is not necessarily a good thing.

Frankly, the kind of behaviour alleged in the case put forth by CAPA is the last thing this industry needs.

Despite the generally outstanding behaviour and work of the collision industry across this continent, it remains tough to gain the trust and respect of the public at large.

That gets all the tougher when we do damage to our own reputation.

And it should also serve as a reminder of how much damage just one bad apple can do to this industry.

B Andrew Ross aross@bodyshopbiz.com

38 Bodyshop l December 2010 l www.bodyshopbiz.com

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