Bodyshop January 2013

January 2013

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

Collision Software 2013

Build Profits

Save Time CANADA POST CANADIAN PUBLICATIONS MAIL AGREEMENT #40069240

Plus: SEMA 2012 Wrap-Up

JAN BODYSHOP COVER 2013.indd 1

Paint Systems Go High-Tech CCIF Forum: Can Insurers and Bodyshops Get Along?

Survey: Aftermarket vs. OEM Parts

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

contents

January 2013 l Volume 42, Issue 6

Features 14

SEMA Wrap-Up

20

Paint Delivery Systems Go High Tech

22

I-CAR/CCIF Update

24

2012 Autobody Directory

38

SURVEY

by Peter Diekmeyer Canadian bodyshop professionals joined tens of thousands of visitors, exhibitors, and media types at the Specialty Equipment Market Association annual show, held this year again at the Las Vegas Convention Center, during the last few days of October and the first few days of November.

by Leslie C. Smith New products for the paint booth make the painter’s job faster, easier, and cleaner—the high-tech way.

During the latest CCIF Forum in September, insurancecollision repair industry relations formed the basis of several lively discussions. Meanwhile, I-CAR is beefing up its handson, interactive training options.

Aftermarket vs. OEM parts: which do you favour?

Cover Story

New Software Options: Build Profit, Save Time

16

by Peter Diekmeyer “Bodyshops that aren’t using the right management information systems and software are leaving money on the table…it’s as simple as that,” says Mike Jerry, general manager and vice-president, Canadian operations, at software maker Mitchell International.

18

21

Scaling the E-Marketing Heights.......................................................18

In Every Issue 4

From the Publisher

36

Internet Directory

6

News

36

Advertisers Index

34

Products

visit us at bodyshopbiz.com In the next issue: Our Technology and Tools issue, with features on Insurers and the Bodyshop, Paintless Dent Repair, OE Innovations in Metals, and much more. www.bodyshopbiz.com l January 2013 l Bodyshop 3

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

from the publisher

Prepare Today For The World Of Tomorrow As we look forward to the winter and the year ahead, it is easy to fall back on the old clichés: we can’t predict the future, and the fortune teller isn’t taking any new clients.

Add to this the promising start to a hard winter experienced by some parts of the country, and you might just start to believe that the experience of early 2012 was but a mere blip on the screen and that everything is back to the way it was.

Of course, everyone knows that this is not true. There has been too much fundamental change in the business landscape over the past few years for anyone in the collision industry to assume that the next few years are going to be a replay of any part of our history.

Take the vehicle population outlook, for example. The demographics of the current vehicles in operation are not, at least in the short term, in the industry’s favour. The proportion of younger vehicles is at its lowest point in my memory—the growth in one- to three-year-old vehicles over the past couple of years is almost non-existent, while older vehicles have been rising as a consequence of strong sales before 2008—and this has and will continue to have a negative effect on collision repairs.

Not only are vehicles more than five years old more easily written off, but when they do get repaired, the price pressures are considerable.

So what we have been seeing, and what we will probably see over the next little while, is a “weeding out” of the inefficient and ineffective players. This isn’t necessarily a bad thing. While I have always believed that there needs to be a good mix of large, medium, and small players, this is not the same as suggesting that any business, of any size, has a right to stay in business.

I won’t belabour the point here, but every business should take the opportunity to continue to improve processes and performance.

And, of course, to look for opportunities to gain market share. You’re probably already doing those things, of course, so this is really just a call to continue doing them because the job is never really done; it’s a journey, not a destination.

This is also a call to everyone in the industry to try to have a little collective amnesia, if you will—forget the past and build a new more positive set of relationships with each other and with your insurance partners.

Yes, relationships can be strained, but at some point somebody has to put history behind them and start talking about tomorrow. It is in everybody’s interest to improve the level of dialogue to build a better customer experience (let’s not forget the customers, the main reason we’re in business at all).

All this is necessary to set the stage for the coming boost in younger vehicles. Despite the doldrums that the segment is in right now—or maybe because of it—there is a whole new crop of newer vehicles on the way. Current numbers put Canadian vehicle sales for 2012 on pace to reach their highest level in a decade: 1.72 million. This is up some 5% from 2011, and even though this growth rate is expected to cool in 2013, it is a welcome change from the decline in sales that marked the period following the 2008 economic crisis.

So there’s good news on the horizon. The job at hand is to make sure you, your business, and your business relationships, are positioned to take advantage of it.

B Andrew Ross aross@bodyshopbiz.com

PUBLISHER Andrew Ross 416-510-6763 aross@bodyshopbiz.com

ASSOCIATE EDITOR Martha Uniacke Breen MUBREEN@BODYSHOPBIZ.COM EDITORIAL CONSULTANT Brian Harper CONTRIBUTORS Peter Diekmeyer Leslie C. Smith SALES MANAGER Jay Armstrong 416-510-6745 jarmstrong@bodyshopbiz.com PRODUCTION MANAGER Steven Hofmann 416-510-6757 shofmann@bizinfogroup.ca ART DIRECTOR Choo Hwee Kuan PRINT MANAGER Phyllis Wright CIRCULATION MANAGER Selina Rahaman 416-442-5600 ext.3528 CUSTOMER SERVICE Roshni Thava 416-442-5600 ext 3555 VICE-PRESIDENT Alex Papanou PRESIDENT Bruce Creighton BODYSHOP is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd. 80 Valleybrook Drive, Toronto, ON M3B 2S9 Phone 416-442-5600 Fax 416-510-5140 Subscription rates: Canada – $39.95 (add applicable taxes) per year, $62.95 (add applicable taxes) for 2 years, single copy $7.00. USA and all other foreign – US$61.95 per year. U.S. single copy US$10.00.

All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner. Nor may any part of this publication be stored in a retrieval system of any nature without prior written consent.

US Office of Publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-1118. Periodicals postage paid at Niagara Falls, NY. US Postmaster: send address changes to Bodyshop PO Box 1118, Niagara Falls, NY 14304-1118.

From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Tel: 1-800-268-7742 Fax: 416-442-2191 E-Mail: privacyofficer@bizinfogroup.ca Mail to: Privacy Officer, Business Information Group, 80 Valleybrook Drive, Toronto, ON M3B 2S9 ISSN 0045-2319 Online 1923-354X Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return postage guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept. — Bodyshop Magazine, 80 Valleybrook Drive, Toronto, ON M3B 2S9 We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund (CPF) for our publishing activities.

Member of

Member of Inc.

Inc.

Association of Association of Business Publishers Business 205 East 42ndPublishers Street East 42nd Street New205 York, NY 10017 New York, NY 10017

4 Bodyshop l January 2013 l www.bodyshopbiz.com

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Stay ahead of the curve in a changing world.

Changes have driven the automotive finishing business in new directions.

With DuPont™ Cromax® Pro waterborne basecoat, you can speed up your operations and increase productivity, without compromising the quality of work you demand. It’s part of an integrated DuPont Refinish system designed to keep you ahead.

Make sure your business stays ahead of the curve.

Talk to your local DuPont Representative or call 1.800.668.6945.

Products change. High standards don’t.

The DuPont Refinish Logo, DuPont™ and all products denoted with ™ or ® are trademarks or registered trademarks of E. I. du Pont de Nemours and Company or its affiliates.

DuPont Canada is a licensee. © Copyright 2012 DuPont Canada. All rights reserved.

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news

CSN Partners with Quebec-based Collision Repair Chain C

SN Collision & Glass will be partnering with Quebec-based Carrossier ProColor to create Canada’s largest national collision network. This new strategic alliance will create the largest network of collision repair facilities in Canada, with over 265 locations.

CSN COO Flavio Battilana says, “The cultures and synergies of our two networks are an excellent match, and this alliance will not only help to strengthen and grow both CSN and Carrossier ProColor, but will also allow us to provide a complete national solution to our national insurance partners.”

“This alliance will allow us to grow our market and give us the power of a major network,” adds Michel Charbonneau, CEO of Carrossier ProColor in Quebec. “Consumers will also be happy with the fact that all businesses making up the new network are collision repair facilities selected for their high levels of performance and their standards of excellence, which provides a superior quality of service. Customer satisfaction is the highest priority for both networks, and we will continue to offer a high standard of service across the country.”

A national network of collision repair facilities is excellent news for insurers,

according to the spokespersons. Increasingly, insurance companies are becoming national in scope, and with this new alliance the same standards of quality

DuPont Performance Coatings Accepting Entries for Calendar Competition

trucks or motorcycles, provided they are finished exclusively with any DuPont Performance Coatings brand of waterborne or solvent products. Entrants must own or have finished the vehicle entered into the competition.

Judging will be based on “best use of colour,” including finish quality, technical difficulty and design originality. Winners will be notified by May 20, 2013, from among all eligible entries received.

There will be 12 winners selected, with each winner receiving a cash prize of $500. There will be one grand prize winner, selected from the 12 winners, who will receive an additional $2,000 cash prize. All winners will have a

O

wners or painters of vehicles painted with DuPont Refinish, Spies Hecker, Standox, or Cromax Pro products can compete for cash prizes and to have their vehicle appear in the 2014 calendar.

There is no entry fee and entries can be submitted using a Web-based submission process.

Entrants must be at least 18 years of age at the time of entry and a legal resident of Canada or the United States.

Entries may be motorized passenger automobiles (import or domestic,)

and customer satisfaction will be guaranteed at all network locations across the country.

Collision Solutions Network (CSN) chose Walkerton Collision Centre CSN as its 2012 Shop of the Year at its annual conference, held over three days in late September at the Westin Harbour Castle in Toronto. CSN chief operating officer Flavio Battilana (third from left) was pleased to present the handsome CSN trophy to Walkerton Collision owners Randy Weber (holding the award) and Greg Maclean (standing to Flavio’s left), shown here with the entire CSN corporate team. Among the conference highlights were seminars, a chance to hobnob with fellow CSN members, and a keynote speech by David Chilton, entrepreneur, Dragon’s Den judge and author of The Wealthy Barber.

professional photo shoot of their vehicle and receive 25 copies of the 2014 calendar.

The grand prize winner also will be featured on the cover of the calendar.

Entries must be made online by visiting www.dpccalendar.dupont.com, completing the competition registration form, in its entirety, and uploading two photos of the vehicle. More than one vehicle may be submitted per entrant, but each vehicle must be entered as a separate competition entry.

The deadline to enter is 11:59 PM ET on April 30, 2013. Complete competition rules and entry requirements can be found on the website. Some restrictions apply.

6 Bodyshop l January 2013 l www.bodyshopbiz.com

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Color.

Technology.

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From high-quality, low-VOC refinish solutions—such as our De Beer 900+ waterbase system and Valspar Refinish Low VOC solvent-based intermix system—to a full complement of clears and primers, Valspar Automotive is your one-stop provider for all of your automotive coating refinishing needs.

Contact Valspar Automotive today for more information and details on distribution opportunities. www.valsparautomotive.com

valspar p7.indd 7

12-11-30 10:31 AM

news

Continued from page 6

CarProof Vehicle History Reports launches mobile app for dealers C

arProof Vehicle History Reports has launched a free app for iPhone and new mobile device-friendly report format to offer automotive professionals fast, reliable access to CarProof’s comprehensive vehicle history reports on-the-go. Available for download from the iTunes App Store, the app features a VIN barcode scanner, simple report sharing, mobile report archives, and convenient access to live customer support.

The app also takes advantage of a new streamlined report format, tailored specifically for reading on mobile devices.

Dealers and other automotive industry

professionals using the iPhone app can easily send a link through email or text message to any computer or mobile device, which can also take advantage of

CARSTAR Gets Mellow with Newton-John

C

ARSTAR invited its members and their spouses, insurance partners and friends to a very special event in November to raise funds for breast cancer awareness in Hamilton, Ontario. Carstar’s special guest for the evening was four-time Grammy award winner, actress, Order of the British Empire recipient and 19year cancer survivor Olivia Newton-John, who shared her story of living with and ultimately beating cancer.

Guests enjoyed a gourmet five-course meal and had the opportunity to “meet and greet” with a true legend in support of a cause that touches nearly all of us. The evening raised more than $60,000 for a local cancer centre.

B

the mobile-friendly format.

The “CarProof Mobile - Dealer” app is currently available in both English and French for iPhones running iOS 5.0 and later, and versions for Blackberry and Android devices are currently in development.

Professionals can download the app to their iPhones directly through the iTunes App Store, or by logging in at www.carproof. com and following the links on screen. Those who order a CarProof report through the app before December 31, 2012 will also receive a free CarProof t-shirt.

BASF sponsors auction at Autoshow Charity Gala

ASF Canada’s coatings division sponsored the Canadian International Autoshow’s 40th Anniversary Charity Gala on Nov. 16 at the Metro Toronto Convention Centre. This year’s charity auction featured a limited-edition Camaro ZL1 that has received a professional BASF custom paint job with Tribute graphics designed and applied by renowned artist Ron Gibbs.

In celebration of the show’s 40th anniversary, the event included special presentations from celebrity guests Dan Aykroyd and Mike Bullard, as well as Canadian racing greats Scott Goodyear, Alex Tagliani, and Paul Tracy.

R-M, a BASF Coatings paint brand, will showcase CARIZZMA Colors, a premium special-effect paint system. In addition to offering custom painters an exciting new range of colours, this product provides a spectacular tuning finish and its waterborne properties help make it environmentally friendly.

Before the event, Harry Dhanjal, business manager, refinish solutions, BASF Canada, said, “Visitors to the auction will be captivated by the car’s distinctive colour and finish.” Dhanjal said the total value of the unique graphics and paint alone on the car is more than $30,000.

He added, “The high-quality pigments and other materials used in R-M’s Onyx systems create some of the cleanest and brightest colours imaginable.”

Proceeds from the event were pledged to further the works of the Toronto Automobile Dealers Foundation (TADF), in support of causes such as the Ronald McDonald House, the Trillium Gift of Life Network and the Canadian Safe Schools Network.

8 Bodyshop l January 2013 l www.bodyshopbiz.com

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Meet Navigator™, the industry’s newest color matching tool. It’s the culmination of putting ourselves in your shoes and asking, “How can my job be made easier and more accurate?” What we came up with is a new generation of tool that is setting the standard for confidently selecting and matching color in any situation.

Features more than 5100 popular domestic and import colors.

Sprayed in actual Pro-Spray paint and arranged in chromatic order.

Matched in Pro-Spray H2O Waterborne and Solventborne colors.

Combine the Navigator™ with over 282,000 formulas in the included Pro-Spray PaintXpert™ software and you’ve got a powerful set of tools to work with.

Navigator™ by

For more information: NavigatorColor.com

prospray p9.indd 9

AUTOMOTIVE

FINISHES

12-11-30 10:29 AM

news

Continued from page 8

New York Appeals Court Denies Summary Judgment to Auto Insurance Company

A

Connecticut bodyshop has won an important victory against an insurance company and several of its affiliates, paving the way for deceptive acts and practices claims against auto insurance companies that divert policyholders away from repair shops outside their favoured network.

North State Autobahn, Inc., a Westchester-based auto bodyshop, launched a lawsuit against Progressive Insurance Group Company and several of its affiliates under New York state’s deceptive acts

and practices statute, for misleading consumers into taking their damaged vehicles away from North State to competing bodyshops within Progressive’s “network.”

North State’s suit alleges that the insurance company coaxed customers away by maligning the shop’s work and pricing.

In North State Autobahn v. Progressive Insurance, the New York Second Department’s ruling, denying Progressive’s motion for summary judgment and allowing North State’s suit to go forward, confirmed a business’s standing to recover

for direct harm caused to it by another business’s deceptive acts and practices— even if that business is a competitor. Justice Robert Miller, writing for a unanimous panel, held that North State’s allegations concerning Progressive’s acts depriving consumers of their choice of bodyshop satisfied the statute’s requirement that the deceptive acts at issue have an impact on consumers at large. The court further held that the law does not require that North State identify specific consumers who were harmed.

Craftsman Celebrates Chinese Partnership with WedgeClamp

speaking at the 65-guest ceremony. “Now, 35 years later, we’re embarking on that same mission in China. I’m very optimistic we can succeed here as spectacularly as we have at home.” Also present were Craftsman Executives; Vice President David Cant and General Manager of Real Estate Greg Hatswell, as well as British Columbia Government Trade Director

John McDonald and Wuzhong District Mayor Xu Feng, along with industry representatives. Festivities were temporarily interrupted by a torrential downpour complete with thunder and lightning only to have the clouds part and sun shining again minutes later, which according to Chinese tradition, is a very good harbinger for success.

Letters Dear editor:

W

ith dancing dragons, Chinese folk music and a little help from nature, Wedge Clamp Systems opened a sparkling new 20,000-square-foot bodyshop in Suzhou, China. The shop includes a modern reception area, classroom, boardroom, and training rooms. Chan approached Wedge Clamp’s customer, Craftsman Collision, the largest independently owned bodyshop chain in Canada, about joining forces. After two visits, company owner Bill Hatswell and his team jumped aboard. “In 1977, we began our mission to overhaul the bodyshop business in Western Canada,” says Hatswell,

Alex Zenardi is my hero also (“Go Ask Alex,” Bodyshop, October 2012). I have read his book, My Sweetest Victory; I am a race fan also (although mainly NASCAR). However when Alex came on the Indy car scene I was taken by his personality, his zest for life, his donuts, and his infectious smile. Although it is amazing how he overcame his injuries, I said to my wife shortly after his accident that he would survive and probably race again because of his positive attitude. After reading that he set a goal to walk on the beach with his son on his shoulders, I am not surprised that he accomplished it.

He has such a positive attitude that has helped him throughout his life. I knew when I first saw that he was going to be in the Paralympics, that he would succeed and be a gold medal winner because that is what he saw in his own mind and set a course to accomplish his vision.

Thanks for reminding me and all who read your article to be passionate about life, your business and your family, and put in the effort to accomplish your goals.

Dana Alexander, General Manager Dana’s Collision Center/CSN Fredericton, N.B.

10 Bodyshop l January 2013 l www.bodyshopbiz.com

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news

Matrix System Renews Sponsorship with Larsen Motorsports for 2013

M

atrix System Automotive Finishes is excited to announce its continued sponsorship and support of Larsen Motorsports and the highly regarded jet car

driver, Elaine Larsen.

Larsen has been a part of the drag racing community for over a decade.

She is one of only a few women in the world who currently drive jet dragsters for a living. Regarded as one of the nation’s leaders in turbine-powered race vehicles, Elaine and Larsen Motorsports are among the most requested exhibition jet dragster teams in North America.

The Jet Dragster features a General Electric Model J-85 engine that generates 2,500 horsepower, and a Larsen Motors-

New Canadian Website to Promote Careers in Trades

T

wo national organizations, the Canadian Apprenticeship Forum and Skills/ Compétences Canada, have partnered to revamp the popular Careers in Trades website and ensure Canadian youth have to access upto-date information on skilled trades careers.

“Apprenticeship stakeholders across trades, across sectors and across Canada tell us promoting careers in the skilled trades is a fundamental priority,” says Sarah Watts-Rynard, executive director of the Canadian Apprenticeship Forum. “With skills shortages looming in many trades, ensuring youth and students have opportunities to explore career options in the trades is as important to the Canadian economy as it is to individuals suited to hands-on, well-paid, and highly satisfying work.”

The revamped website features step-by-step information on how to take up an apprenticeship, lists the advantages of a career in the trades, and offers youth, educators, and parents stories from real apprentices across Canada. Over the next few months, additional resources for educators and students will also be updated.

Visit the new site at www.careersintrades.ca.

ports custom designed afterburner that adds another 2,500 horsepower.

Since 2010, Matrix System has provided its paint products, from start to finish, to the Larsen Motorsports team. The team is now on their 3rd generation Embry-Riddle jet dragster, and they recently announced the addition of newcomer Marisha Falk as the newest driver.

As Larsen states, “Matrix System is a valuable partner for Larsen Motorsports as their superior product line is applied to all of our race cars and transporters.

As our teams travel across the country, the equipment sees all kinds of harsh conditions, and in the motorsports entertainment business our vehicles have to look perfect every time. Thanks to the durability and unparalleled quality of Matrix System products, that impression is easy to maintain.”

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IF YOU OWN A STUD WELDER, YOU NEED A STUD BUDDY

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www.bodyshopbiz.com l January 2013 l Bodyshop 11

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news

Widespread Damage from Hurricane Sandy Results in Thousands of FloodDamaged Vehicles

Did you know that when you are spraying a catalyzed paint product in a spray booth or prep deck, the proper personal protection equipment is an air-supplied respirator?

Air supplied respirators must be supplied with Grade “D” Breathable Air. Quality Air Breathing Systems are designed to provide Grade “D” Breathable Air from your existing compressed air system, for compliance with current CSA Standards when using an air supplied respirator.

Systems sized from one person to twelve persons at the same time. We offer complete systems, with proper filtration and carbon monoxide monitors, panel mounted, and ready to use. Available in belt mounted, wall mount, and portable versions.

T

he staff and members of the Automotive Recyclers Association (ARA) send their thoughts and prayers to the thousands of people directly impacted

by Hurricane Sandy. In the wake of historic damage produced by the storm, ARA is once again urging the U.S. Congress to review implementation and enforcement of the National Motor Vehicle Title Information System (NMVTIS) to ensure all flood-damaged vehicles are appropriately tracked and not sold to unsuspecting automotive consumers.

NMVTIS, a national electronic system that provides consumers with valuable information about a vehicle’s condition and history, must be fully enforced so that it can play its crucial role in helping to ensure that these flood-damaged vehicles are not sold to unsuspecting consumers in the used-car market. “According to the [U.S.] Department of Justice, after Hurricane Katrina in 2005, law enforcement and insurance crime experts reported truckloads of flooded vehicles being taken out of Louisiana to other states where they were dried out, cleaned, and sold to unsuspecting consumers in other states,” says Wilson. “NMVTIS must be fully implemented and utilized to prevent this activity from happening again.”

IBC Warns Canadians of Flooddamaged Vehicles in Aftermath of “Superstorm” Sandy

A

s the Northeast and Mid-Atlantic region recover from “Superstorm” Sandy, which hit between October 29 and 31st, Insurance Bureau of Canada (IBC) warns Canadians to be vigilant of stormdamaged vehicles being resold to unsuspecting consumers. Bodyshops and others in the automotive aftermarket industry are warned to be on the lookout as well.

Authorities estimate that thousands of vehicles have been damaged from flooding in several U.S. states. IBC is working with National Insurance Crime Bureau (NICB) and law enforcement to identify these storm-damaged vehicles to reduce the potential for consumers being taken advantage of.

Rick Dubin, Vice-President of Investigative Services at IBC, says, “This is a case of buyer beware. When considering a private purchase, you should consider doing a history search of the vehicle and have the vehicle fully inspected by a known mechanic to ensure it is not a storm- or flood-related or even stolen vehicle. The consumer can also go to the NICB’s web site and run the Vehicle Identification Number (VIN) through NICB’s VIN search to see if it comes up as a branded vehicle.”

Appointments CARSTAR has announced the appointment of Darren Lumsden as CARSTAR’s new Regional Manager in Alberta. Darren will be working alongside CARSTAR’s regional director for Western Canada, Lloyd Wheeler, and CARSTAR’s quality systems specialist for Western Canada, Terry Holowaty. Darren joins CARSTAR following a successful twelve-year career with Enterprise Rent-A-Car in Calgary. CARDarren Lumsden STAR also announceds the appointment of Patrick Joly as CARSTAR’s new Regional Manager in Québec. Patrick will be working closely alongside CARSTAR’s Regional Director for Québec, Yves Robichaud, and CARSTAR’s Quality Specialist for Quebec, Rémi Michaud.

Prior to joining CARSTAR, Patrick was the Business Development Manager with NAPA Autopro Collision in Québec. In addition, Joly has spent time in Sales and Development roles at LKQ Keystone, BL2000, AT PAC Pièces and with the Economic Development Department for the City of Brampton.

12 Bodyshop l January 2013 l www.bodyshopbiz.com

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ONLY GENUINE HYUNDAI PARTS ARE THE PERFECT FIT.

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sema

SEMA organizers set up a makeshift track in the parking lot of the Las Vegas Convention Center, where exhibitors showcased and demonstrated their wares.

SEMA 2012 report

Canadian exhibitors and visitors flock top industry event

C

anadian bodyshop professionals joined tens of thousands of visitors, exhibitors and media types at the Specialty Equipment Market Association annual show held this year, again at the Las Vegas Convention Center, during the last few days of October and the first few of November.

A substantial collision and repair component joined automotive refurbishers and suppliers, who were brought together in a series of halls and outdoor booths, including many lining a makeshift outdoor exhibition area in the adjacent parking lot, to demonstrate rebuilt vehicles.

“It’s sensory overload,” said a wide-eyed Mitch Peacock of Edmonton-based Just Cuz’ Customs, of the hundreds of rebuilt specialty vehicles on display, many at booths of sponsoring suppliers. “We are a small niche shop, so attending is a major investment. But the creative ideas we get here will fuel us for the rest of the year.”

Gary Gallant, VP sales at FBS Distribution, which will be sponsoring a vehicle that Peacock will re-work for next year’s show, agrees. “[SEMA] is a splendid platform to showcase products. For example, this year we are introducing an innovative line of specialty tapes here, in order to get feedback from top industry professionals.” The new tapes will feature better elasticity, lower tack, and other features that will enable painters such as Peacock to produce finer and more subtle artistic offerings. The new line will compete with 3M’s masking tapes,

Gary Gallant shows off a strip of FBS Distribution’s new line of custom tapes.

but Gallant claims not to be worried. “We are a targeted niche player,” he noted. “All we want is a small part of the market we specialize in.”

AkzoNobel is making similar efforts to develop new niches, says Laura Costollo, North American director of marketing (automotive and aerospace coatings products), by launching the StickerFix paint-strip line, a do-it-yourself solution, which it was displaying at the show. As the description implies, the strips enable users to mask defects by covering them with a small tape-like strip that matches the initial paint colour. The company will be offering the strips in the most popular automotive colours each year, as well as a base strip that users of specialty paints can paint on to create a backup supply for later use.

Norton: a great showcase “When we have new technologies to introduce we often do it here,” says Biagio Pellegrino, senior product manager, automotive aftermarket, at Norton, a 33-year industry veteran who has been attending SEMA longer than he can remember. “But the event also serves as a great source of industry news and developments. If you want to find out what’s new in the trade, this is the place.”

Pellegrino used his time at the show to talk up improvements to Norton’s Paint System with SpillGard. The company, which is already one of the world’s largest marketers of abrasives, introduced the new product four years ago to try to elbow into the growing reusable paint (can) market.

The new system offers a variety of features, including triple-seal protection, a unitized lid/liner, quick-connect lid, self-sealing valve, actuated adaptor, and an extended filter area and space between the tower and filter for additional flow. “Innovation is key,” says Pellegrino. “In a changing industry such as ours, even small improvements when made consistently can make a big difference down the line.”

Networking, sponsorship announcements, catching up with trends Many SEMA participants also leveraged the show to reconnect with industry peers, to share tips and to discuss business trends, which continue to diverge on both sides of the 49th parallel.

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“The United States economy seems to be bouncing back after years in the doldrums,” said David Kidd, a U.S.-based product manager with SherwinWilliams auto finishes. “However, product mixes have changed as companies strive to keep up with shifting demand. SherwinWilliams, for example, continues to do well south of the border, at what Kidd calls the “opening (inexpensive) price point,” and has been selling more standard Harry Dhanjal, business manager, colours. “When times were Biagio Pellegrino, demonstrating According to David Kidd of Sherwinrefinish solutions group at BASF, booming, we were producing a Norton’s new Paint System with Williams, U.S. consumers are starting poses with one of four cars whose lot of specialty, exotic mixes,” Spillguard, says that SEMA is a great to demonstrate greater confidence. rebuilds the company sponsored. says Kidd. “However these days, place to launch new products. the demand is for more sober tones.”

Bod Leibel, director of sales and marketA spokesperson at Dupont who asked to Friedlinghaus of West Coast Customs, and ing at Sherwin-Williams’ Mississauga offices, remain anonymous agreed that competition Mike and Jim Ring of Ringbrothers, to pass echoes Kidd’s comments. “Canada seems to was heating up. Dupont, one of the industry’s by for autograph sessions. be about [18 months] behind the economic largest paint suppliers, which markets its prodAccording to Harry Dhanjal, business cycle,” Leibel explains. “Canadians are only ucts in Canada through an extensive distribu- manager, Refinish Solutions Group, the now just beginning to hit a rough patch this tor network, has responded by continuing to volume of Canadian participants at SEMA year, as people are postponing repaint/re- supply top-notch products, coupled with a appears to have bounced back, after a slow pair decisions and many bodyshops are tak- range of training, audit, and other services.

2011 blamed on a split between the timing ing a hit.” of the event and the NACE show. NACE Sherwin-Williams has responded here in BASF: Using special events to generate (the National [International] Autobody Canada by introducing a new mid-tier line of media buzz Congress & Exhibition), which used to be solvent-based products. Results have been As usual this year, industry suppliers used held concurrently with SEMA, was held in promising, says Leibel. The line was launched SEMA to showcase their sponsorships with New Orleans this year. in May and the company has so far landed rebuild professionals who displayed their The good news at BASF is that activity is more than 200 new accounts, all of which will latest successes. For example, BASF held a up, though Dhanjel has noticed softening be installing new tinters as well as mixing and heavily attended press conference to unveil demand lately. Many BASF clients, like others other equipment, and many more are expected a series of refurbished vehicles, generating throughout the industry, face tougher comto sign on during the coming months. considerable buzz by arranging for Ryan petition as insurance companies right-size repair volumes to fewer shops, in exchange for price breaks. In addition, Canadian paint and coatings continue to feel the effects of volume drops stemming from the industry’s ongoing shift to water-based products (which require smaller volumes).

That said, BASF continues to innovate, said Dhanjal, and is developing new technologies that will help reduce stops in bodyshop workflows. The company is expected to announce a variety of initiatives such as new clears and primers later this year.

The massive media coverage that SEMA 2012 generated was another indicator of the event’s success. More than 100 national and international print, radio, television and online reporters jammed the site’s press room, and coverage at all levels was considerable.

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computer systems

New Software Options:

Build Profit,

Save Time Many bodyshops are missing out on profit from continuous improvements to productivity-enhancing purchasing, estimating, accounting, and workflow management software.

By Peter Diekmeyer

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odyshops face greater challenges and opportunities today than at almost any time in the last two decades. Heightened competition, pressure from insurance companies shrinking the number of outlets they do business with, and increased pricing pressure are forcing collision and repair managers to look at new ways to boost productivity.

According to one industry veteran, one of the best is to tighten back-office workflows. “Bodyshops that aren’t using the right management information systems and software are leaving money on the table…it’s as simple as that,” says Mike Jerry, general manager and vice-president, Canadian operations at Mitchell International, which has been helping collision and repair shops computerize their workflows for close to ten years. “The people that I meet daily are among the best craftsmen anywhere. However, once they put a sign up they become businessmen. Doing that profitably is a whole different ball game.”

Jerry should know; he grew up in a familyrun bodyshop and has seen how paperwork can bog down operations. Yet while most outlets have already implemented software modules to speed up purchasing, accounting, word processing, billing, communications, and other functions, new options are increasingly becoming available.

Know who your most profitable clients are “When I walk into a bodyshop I always ask staff who their most profitable client is, and I inevitably get the name of their largest,” says Jerry. “However, large-volume clients often ask for big discounts. If you don’t have an effective job-costing software package to estimate profit on each job, you may actually be losing money on large-volume accounts.”

Mitchell International markets more than 50 software modules ranging from purchasing, to repair and work order programs, to estimating, billing, and production functionalities.

The company also supplies close to 30 of what Jerry semi-jokingly calls “apps.” These are partner applications such as accounting packages (from vendors such as SAGE 50 [Simply Accounting], QuickBooks and Dealer Management Systems), which integrate with Mitchell products. Sales of Mitchell Inter-

national products are made using a “software-as-service” (SAS) model where usage is billed monthly depending on which modules customers choose.

An electronic purchasing agent Other companies such as EZpartorder.com, which bills itself as an “electronic purchasing agent” designed for collision repair shops, specialize in just one main application. The EZpartorder.com purchasing system enables you to generate orders from your estimating system using your own supplier list, then confirm data such as pricing and delivery dates, and review pending orders and parts status.

Data is stored on EZpartorder.com servers that the company describes as secure and can be accessed at any time. Electronic purchasing systems are said by many users to be particularly attractive because they enable collision and repair specialists to spend more time with their customers, and less with suppliers, all while maintaining productivity in the procurement process.

Advances in estimating software According to one industry veteran, some of the greatest software advances have been made in packages that assist in the completion of collision and repair estimates. “When I started in the business in 1979, many shops were doing estimates by hand,” says Rick Tuuri, a software expert at Audatex. “It was a laborious process that involved searching out part numbers and calculating labour time manually and then adding it all up.

These days it’s much easier.”

The latest estimating systems operate seamlessly. The estimator merely enters the Vehicle Identification Number of the car being repaired and a three-dimensional graphic of it appears. He can then manipulate the part representation, turn it around and so on, to get a better view of the individual elements and how they fit together, so that he can identify which ones he needs to order. The estimator then clicks on those parts, and the estimating program provides a list of OEMs or aftermarket producers that supply it. The program also estimates the amount of time it will take to replace the part(s).

Continued on page 19

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computer systems

SCALING THE

E-MARKETING HEIGHTS

by Leslie C. Smith

N

ot sure what digital media can do for your business? How does an extra $64K in annual sales sound to you?

In order to understand what digital marketing can do for your business, Summit Software Solutions president and CEO Frank Terlep, whose company recently launched a new digital marketing service called Emarketing Sherpas, presents a few simple facts and figures to ponder.

“The age group most likely to be in an accident is 18 to 35,” says Terlap. “If you’re going to market your business to that prime segment, you have to know that they use this technology all the time; they’ve grown up with it. If you only use the phone for customer communications, you know that you get voicemail 50% of the time. Email is far more efficient, and text-messaging gets through to the client virtually every time – 98% of people receiving a text look at it within the first three minutes. Properly performed digital marketing will generate additional revenues for you.”

Summit’s “esherpas” offer solutions for three main worries.

“Number one is getting customers to purchase new things. Let’s use a $2M-per-year business as a typical example. This company will repair 870 to 900 cars on an annual basis.

Customers who come back for other service expenditures pay, on average, an extra $250.

If we can get a conservative 2% increase in return through email, text, Web, and social media reminders, that generates $4,400 per year in extra sales.

“Number two is getting unsold estimate clients into the fold, improving your closing ratios. The typical shop ratio is about 65% completed sales. That means 470 customers leave the business without closing. In 90% or more of cases, shops do not have an unsold estimate follow-up system. We automate that, using personalized email and text messaging to contact everyone right after their visit.

Think of it – the consumer is most likely shopping around. If you’re the only

bodyshop following up with them, you have a much higher chance of standing out. Again, a conservative increase of 2% would generate over $20,000 additional revenue per year.

“Finally, number three involves increasing the number of customers who refer your business to others. By automatically following up after the initial service visit and then every quarter for the next 10 years, by keeping your brand in front of people through electronic ‘face time,’ you can increase referrals. The typical person will forget a bodyshop’s name within two years’ time. Yet accidents generally happen every seven to 10 years.

“By implementing a digital marketing platform and services with a minimum lifespan of 10 years, you’re well ahead of the game. Another 2% referral rate to family and friends, with an average repair order amount of about $2,300, that means over $40,000 in revenues on a yearly basis.”

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Continued from page 17

The estimator has the option of either accepting or rejecting the suggestion. The software then sends copies of the estimate to insurance companies, vehicle owners, and other related parties and can export the data to other workflow tracking programs that follow up.

That said, the collision and repair estimating software market is also extremely competitive, and providers such as Audatex need to constantly innovate to stay ahead. For example, during the past few years, the company has introduced a variety of improvements designed to turn its products into critical applications. These include the threedimensional graphics capabilities noted above and the identification of colour-coated substrates on parts drawings, so users can tell at a glance what materials they are made of.

Audatex’s latest advance is AudaVin, a software plug-in that enables users to tap into selected manufacturers’ databases to access data that is unavailable using traditional VIN searches. These include special navigation, premium or other packages included in the sale, as well as other options such as radios, brushed aluminum trim, and the like. So far, Audatex has managed to sign up BMW, Audi, and Mercedes into the program. And according to Turri, the company is expected to make further announcements in this regard shortly.

Are small shops being left behind?

One of the biggest challenges that the rise of information-based workflows has created has been the pressure that they are putting on small shops to keep up. Unlike major players, one-, two- and three-person garages often cannot afford to dedicate someone full-time to handle the paperwork and IT implementation burden, not to mention the cost of the software itself.

Tuuri notes that software providers are now coming up with increasingly flexible and scalable solutions that can accommodate a growing number of players. The degree to which collision repair shops introduce these innovations will continue to be decided at the outlet level. However, according to Mitchell International’s Jerry, one thing is clear: industry competition is increasingly being won (or lost) not just in shop floors, but in back offices as well. “You can’t manage what you don’t measure,” says Jerry. “So at a certain point, it is less important just what information system you use, as long as you are using one of them.”

“Bodyshops that are not using the proper management information systems and software are leaving money on the table…it’s as simple as that.”

Mike Jerry, Mitchell International

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spray gun

Paint Delivery Systems

Go High Tech

by Leslie C. Smith

H

igh Volume Low Pressure (HVLP) compliance, Reduced Pressure (RP) alternatives, nozzles and cups, contamination and cleaning—there’s a lot to consider when outfitting your paint booth. This season, three brand-new, top-of-the-line products are vying for your buying attention. Allow us to check them out in depth for you.

Speedier Paint Delivery The new Hybrid LS400H SuperNova spray gun from Anest Iwata boasts HVLP conformation twinned with conventional speed.

While it maintains the standard of 10 psi dynamic pressure at the air-cap, the Hybrid’s patent-technology nozzle uses a series of special air slits at its tip to initiate the paint shredding process. The liquid begins to break up as early as 0.7 psi and is already pre-atomized within 4.4 psi—all without any extra air-cap assistance. Add in more air pressure, and you have compliance at a speedier delivery rate, something that highproduction bodyshops would surely welcome.

And the good news doesn’t end there.

The easy-to-clean guns are available with either plastic or anodized aluminum cups, making

them capable of holding both waterborne and solvent-based paints. The nozzles—gold for coarse atomization and platinum for fine atomization—come in multiple sizes but use only one needle and one air-cap, so there’s no need to buy a whole needle/nozzle matched set. They are also friction-fit, metal to metal, which means no extra gaskets to worry about.

Finally, the innovative design offers technicians a “tulip” spray pattern with broader coverage than the normal triangulated pattern of other guns.

“The increased speed and productivity of this technology delivers a flatter finish, more evenly dispersed atomization, and less material waste,” says Mark Hebbeler, marketing and sales director for the West Chester, Ohiobased Anext Iwata USA. “This guarantees significant material savings. In the course of a year, our guns will decrease your paint usage by 20 to 30%.”

One more thing to get excited about: The Hybrid LS400H SuperNova’s body has been re-styled for improved ergonomics by none other than Pininfarina S.p.A., the same Italian firm that designs for Ferrari, Maserati, and Rolls-Royce. The new gun has a fatter grip and trigger so that it fits comfortably in the

hand, as well as recalibrated balance points and reduced weight to lessen operational strain.

Self-Sealing Paint Cup If you’ve had your fill of spills, then Norton Paint is prepared to come to your relief. Its new Torq Paint System with SpillGard is the only unitized and self-sealing cup in the industry. The unitized system features just three parts—a disposable lid, ring, and liner—that can be easily assembled in a reusable hard mixing cup (complete with preprinted measurements, so no need to keep track of inserts) and then attached sans cup as a single entity atop the gun.

Proprietary SpillGard technology includes triple-seal protection that ensures paint stays in the cup and thus helps you avoid costly rework, actuated adaptors to fit any model gun, and an extended filter area

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that leaves extra space between the tower and the filter for optimal flow capability. The self-sealing, springloaded valve releases paint only when attached to the gun, eliminating the need for plugs for transporting, storing, or shaking. As well, the unitized lid/liner assembly won’t accidentally come apart, so say goodbye to spilled paint and hello to paint that keeps fresher longer and remains in storage without springing a leak.

“The pot life of paint is brief,” says Biagio Pellegrino, product manager for Norton.

“You’ve only got a couple of hours storagetime till it hardens, maybe a couple of days if the paint has no hardener in it. Our sealed unit extends the life of the paint—and this is what saves the technician money.”

Torq also has Quick-connect built into its system. A push and a turn lets you both feel and hear the click of notches on valve and lid that tells you without any further safety checks that the unit is engaged and sealed, the valve is opened, and you’re ready to paint.

As for cleaning, the disposable system eliminates everything but washing the gun; there are no gunked-up threads to laboriously swab out, simply because each unit comes with a fresh set.

“That’s the beauty of the system,” Pellegrino continues. “It’s going to save you time and money, because you don’t have to rewash bits and pieces and the hard cup. You bring a completely clean system into the booth every time, eliminating the possibility of contamination. There’s less rework because of the best practices involved.

“You also buy only what you need, so if you use more lids than liner rings, you’ve got just the right amount with no overages. We don’t sell in large kits, just 24-count, ready-touse, self-dispenser boxes that can be mounted right on the wall, which keeps the dirt out of them, unlike reusable plastic boxes.”

Shops thus get an edge on efficiency because technicians can prep paint in advance and then grab and go as needed, with minimal cleanup.

“Clean parts, less contamination…You do away with the situation where a technician suits up with mask and gloves, carefully wipes down the vehicle and parts inside the paint booth, and then does something foolish like

taking parts out of a dirty box or bringing in reusable paint cups.”

High Transfer Efficiency The new SataJet 4000 B ‘Super Speed’ RP model from Sata Spray Equipment lays claim to a superior soft-spray pattern, perfected ergonomics, and outstanding atomization, thanks in part to the high transfer-efficiency rates of its low-pressure technology.

Speaking from his Calgary office, Thomas Gierens, sales manager for the Canadian distributor Eurotech, states that the gun’s state-of-the-art, Reduced Pressure air-cap allows for more thrust while still hitting the 65% or more standard, allowing for faster application and a higher transfer rate.

“The droplets are more even and closer together. This means less paint and less strikes needed to complete the job.”

Along with improved precision, the gun’s ergonomic design—a lowered centre of gravity, a 15% reduction in weight, and a specially formed gun handle “that fits like a glove” – offers lighter, improved handling that keeps its stability at a 90-degree angle. Noise levels have been reduced by up to 50%. Even the adjustment knobs are built bigger, to accommodate glove-covered hands. And the innovative round/flat fan control has been brought down to a quarter-turn, so that a technician can change from an open to needle-fine spray with the flick of one hand. The SataJet’s new nozzle guarantees a uniform and perfectly shaped spray fan, with the material laying down softly and evenly.

Thanks to chrome-nickel plating and an interior specially coated against corrosion, it’s easy to clean too.

“Where the cup connects to the gun we have a patented Quick Cup Connector, which has no threads, so no cleaning worries,” says Gierens. “A quarter-turn and the cup is tight. Our air-cap takes only one revolution to connect, and its coarse thread makes it much easier to clean.”

To cut right to the chase, the SataJet 4000 B ‘Super Speed’ RP provides low maintenance, high performance, technicianfriendly design, and an atomization process for both colour-matching precision and uniform paint distribution that ensures a brilliant finish at rapid application speed.

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ccif report

Insurance Relationships In Focus

at September CCIF

Canadian Collision Industry Forum • Hotel des Seigneurs, St-Hyacinthe, QC Friday, September 28th, 2012

T

he Canadian Collision Industry Forum’s quarterly meeting convened in St-Hyacinthe, Quebec on September 28. Though the Forum, as always, covered a lot of ground, some of the most interesting—and most lively—discussions at the September event had to do with the sometimes rocky relationship between the collision repair and insurance industries, and how the best results happen when both parties accommodate the business realities of the other.

CCIF’s next conference is scheduled for Toronto on Saturday, January 26, 2013. Register now at www.ccif.net.

Insurer Co-Operation: The Role of Quebec’s Automobile Insurers Group (GAA) Johanne Lamanque, Automobile Insurers Group, (GAA), noted that auto insurers in Quebec are members of GAA, an agency funded by Quebec insurers to ensure straightforward and fair regulations, provide helpful and pertinent information, and to work with all stakeholders. With regard to the subject of appraisals, Johanne explained that GAA was responsible for drawing up standards and procedures, for training and qualifying appraisers, for producing appraiser guidelines and for overseeing the profession. Through a committee comprising insurers and collision repairers, GAA continues to study all issues regarding appraisal and auto repair, making recommendations on changes and new practices. Through accessibility, teamwork and transparency, GAA succeeds in providing a service valued by industry stakeholders and consumers alike, added Johanne.

Quebec Industry Action As the trade association representing Quebec’s collision repairers, CCPQ (corporation de carrossiers de Québec) maintains four lobbyists and a lawyer to support its members and protect their interests. An example of the association’s agenda was the replacement vehicle cost issue, said CCPQ’s Michel Bourbeau.

A committee has been established to find a

solution acceptable to all parties. Another key issue demanding ongoing attention was the attraction and retention of staff. Michel provided some statistics showing that 6,644 people were engaged in collision repair in Quebec, and that 68% of them worked in facilities with less than five employees. Studies showed that the industry would need to recruit about 1800 skilled staff over the next few years to maintain capacity.

A Look at Intact’s Latest Program In the “private insurance” provinces the insurance industry is as competitive as any other, said Intact Financial Corporation spokesperson Wendy Hillier. Like any other business, insurers seek ways to improve efficiencies, increase customer satisfaction, and increase profitability. Sometimes changes are incremental or relatively minor, but occasionally there are innovations that merit the attention of the whole industry and require it to consider the implications. The Intact Rely program is one such example, since it involves the procurement of parts by the insurer and there was interest in the impact of this on different stakeholders.

In this session, Remy Rousseau moderated a conversation between Wendy Hillier of Intact and CCIF chairman Tom Bissonnette. The purpose was to clarify the key points of the Intact Rely program and to address concerns and gather feedback. Concerning the selections of shops to participate in the program, Wendy advised that the total number of shops was determined based on Intact’s projected volume of claims to assure a steady volume of work. The network size would be a function of the number and location of shops necessary to handle the volume of claims processed by Intact. Currently, 60-70% of Intact claims are handled by Rely program shops. Tom was concerned that Intact might select shops from the 80% of repairers that had not invested in their business, but Wendy suggested the objective was to select from the best—which would likely come from the 20% of shops that had invested.

When asked about the potential impact on shop profitability, Wendy replied that with the combined buying power of Intact Rely on parts, the margin it allowed to shops, and the reduction in their parts procurement administration, there should be no adverse effect on profitability. Indeed, some shops would enjoy higher margins for less effort. The choice to select one aftermarket parts supplier out of two would simplify and reduce administrative costs for all involved, claimed Wendy.

In a second session on this topic, Vasco Rebuli of Toyota Canada, France Choinière of CARSTAR Arsenault, and Frank Notte of the Trillium Auto Dealers Association expressed their views on the program. Vasco was concerned that a Toyota dealer shop on the program might have to buy parts from another dealer, but Wendy explained that in such a case, there would be no interference in the current situation if a pre-existing ownership or contractual relationship was in place. France, a Carstar franchisee who had been on the program for some time, asked what future program developments might be expected from Intact.

Wendy replied that Intact’s Quebec team had set high standards and would be driving volume based on each shop’s CSI levels. France felt it would help to have access to CSI survey results and learned that this would happen as soon as the surveys become electronic. Frank Notte, whose trade association represents 850 dealers in Ontario, stated his dislike for the program and objected to the business model, because it would limit the number of dealers from which Intact shops could buy parts.

Wendy understood the view, but commented that to include all dealers in the program would reduce price competition. She did, however, acknowledge that the program was still going through its implementation phases and that these discussions at CCIF had opened up new dialogue and lines of communication.

Intact would be pleased to continue discussions, she said, with a view to understanding the needs and concerns of interested parties.

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i-car report

I-CAR Champions Online Training Programs

I

-CAR’s Virtual Classroom is a new online training program that allows students to learn in a “live,” classroom-like setting, without the need to travel. Virtual Classroom offers select courses that require scheduling and advance registration just like regular, offline courses, and offers interaction with a live instructor as well as interactive, (virtual) hands-on training in a variety of subjects.

The program joins a growing body of online training videos being presented by I-CAR starting in December and continuing through 2103, which can be accessed according to the student’s own schedule.

Among the topics covered are courses addressing the special techniques and tips associated with working with aluminum, as well as carbon fibre panels; the ins and outs of collision avoidance systems, and keeping them properly calibrated; and continuing to improve and diversify the offerings in the Professional Development Program, through which I-CAR works with auto manufacturers to offer training and certification in marque-specific techniques, repairs, and standards.

The videos, says I-CAR’s Andrew Shepherd, present a new, more tech-friendly alternative method for offering training. “It continues I-CAR’s trend towards more hands-on applications,” explains Shepherd. “In the past, there had been some criticism that the courses had become more theoretical, and most of our audience tends to learn better in a hands-on setting. So the videos are designed to be more hands-on as a result.”

With Vacuum efficiency approaching 95%, net products alloW you to collect and dispose of potentially dangerous sanding dust.

BY

innovative net products for exceptional dust free sanding Mirka Abrasives Canada Inc. | tel 800-843-3904 fax 800-626-6970 | www.mirka.com

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industry listings 3M CANADA COMPANY – AUTOMOTIVE AFTERMARKET DIVISION PO Box 5757 London ON N6A 4T1 519 451-2500 Fax: 519 452-6088 Toll-Free: 800 265-1840 innovation@ca.3m.com/canada Web: www.3m.ca

AFTERMARKET SALES & SOLUTIONS GROUP INC. 5763 3rd Line Essa Township Alliston ON L9R 1V2 705 435-3299 Fax: 416 574-0761 Toll-Free Fax: 866 211-0991 Web: www.aftermarketsales.ca Pres Remi Welch

5 STAR XTREME AUTOBODY PRODUCTS & ADVANTAGE REFINISH PRODUCTS 1505 North Hayden Rd Suite 111 Scottsdale AZ 85257 480 451-4451 Fax: 480 451-5556 Toll-Free: 877 334-6474 info@autobodybrands.com Web: www.autobodybrands.com Pres Lloyd Fields VP Private Brands Billy Graham

AIR FLOW RESEARCH HEADS 28611 W Industry Dr Valencia CA 91355 661 257-8124 Fax: 661 257-4462 sales@airflowresearch.com Web: www.airflowresearch.com Pres Rick Sperling Rsch/Dev/Sls Mgr Tony Mamo Product Mgr Jess Ulloa Plant Mgr Chris Paul Engrg Mgr Sergio Ramirez Office Mgr Leighann Simon

AEM ELECTRIC COMPANY 35 Artisans Cres London ON N5V 5E9 519 452-7785 Fax: 519 452-7119 rlennox@arcticsnowplows.com Web: www.snowplowlights.com Ops Mgr Rick Lennox

COMPANY DIRECTORY

AUTOBODY DIRECTORY

AB WAREHOUSE INC. 725 boul Industriel Blainville QC J7C 3V3 450 435-0725 Fax: 450 435-9959 Toll-Free: 866 435-0725 info@abwarehouse.ca Web: www.abwarehouse.ca Pres Patrick Bertrand Dir-Mktg John Nobile ABS WAREHOUSE LTD. 1845 St Mathews Ave Winnipeg MB R3H 0A8 204 694-2879 Fax: 204 632-5513 Web: www.abswarehouse.com Gen Mgr Bob Cote ACDC HYBRID /EV TRAINING RESOURCES 40 Boyd St Suite 200 Worcester MA 01606 508 852-5857 Fax: 508 856-9280 Toll-Free: 800 939-7909 craig@auto-careers.org Web: www.fixhybrid.com Owner Craig Van Batenburg ACROSS CANADA WAREHOUSES LTD. 7050 Weston Rd Suite 510 Woodbridge ON L4L 8B7 905 265-9969 Fax: 905 265-9963 ADG FORWARD CANADA INC 6580 Davand Dr Unit 4 Mississauga ON L5T 2M3 905 461-1180 Fax: 905 461-1178 Toll-Free: 800 575-4085 sales@adgforward.com Web: adgforward.com VP-Ops David Facciol Rep Alan Vigneux

AIR LIFT COMPANY PO Box 80167 Lansing MI 48908 Location: 2727 Snow Rd Lansing MI 48917 517 322-2144 Fax: 517 322-9479 Toll-Free: 800 248-0892 export@airliftcompany.com Web: www.airliftcompany.com Pres Kevin Mehigh Dir-Sls/Mktg Brian Berry Export Mgr Debbie Kirby AKN AUTOMOTIVE LTD. 90 Saunders Rd Unit 3 Barrie ON L4N 9A8 705 726-2333 Fax: 705 726-2399 ALBERTA AUTOMOTIVE RECYCLERS & DISMANTLERS ASSOCIATION (AARDA) 24650 33 St NE Edmonton AB T5Y 6J1 780 478-5820 admin@aarda.com Web: www.aarda.com ALCO BRAKES INC. 72 rue de Pointe-aux-Lièvres Québec QC G1K 5Y3 418 640-0007 Fax: 418 640-2526 Toll-Free: 888 366-2526 alco@alcobrakes.com Web: www.alcobrakes.com Pres Alain Dussault VP Éric Dussault Dir Marc Dussault Controler Hélène Dussault ALL TOOL CANADA 448 North Rivermede Rd Vaughan ON L4K 3M9 416 213-0955 Fax: 416 213-0958 Web: www.alltoolcanada.com AMADOR BUSINESS COMPUTERS INC. 17509 107 Ave NW Edmonton AB T5S 1E5 780 483-2727 Fax: 780 489-2601 Toll-Free: 888 826-2367 Techline: 800 661-2727 sales@amador.ca

Web: www.amador.ca Dir-Sls/Mktg Khalid Mouallem A.M.H. CANADA LTÉE/LTD 391 rue Saint-Jean-Baptiste E Rimouski QC G5L 1Z2 418 724-4105 Fax: 418 722-6108 Toll-Free: 877 724-4105 sales.amh@amh.ca Web: www.amh.ca Pres/Gen Mgr Ali Osmani Sls Mgr USA Ed Weihs Tech Adviser/Sls Support Carol Gosselin ANDREAE TEAM, INC. PO Box 2538 Ardmore OK 73402-2538 Location: 3550 Cypert Way Ardmore OK 73401 580 223-9334 Fax: 580 226-8189 Toll-Free: 800 891-9785 info@andreaeteam.us Web: www.andreaeteam.com Gen Mgr Boyd Richerson Mktg Mgr Kristy Richerson ANEST IWATA USA, INC. 9920 Windisch Rd West Chester OH 45069 513 755-3100 Fax: 513 755-0888 Toll-Free: 800 440-0282 inquiry@anestiwata.com Web: www.anestiwata.com NA Mktg Mgr Mark Hebbeler ARC MANUFACTURING (AUTOMOTIVE REPAIR CORP.) PO Box 3332 Spokane WA 99220 Location: 314 E Jackson St Spokane WA 99207 509 244-2730 Fax: 509 244-2721 Toll-Free: 800 644-2730 sales@ai-mfg.com Web: www.arcmfg.com Pres Susan Fuchs Exec VP Tasha Sheets THE ARMAKLEEN COMPANY 469 N Harrison St Princeton NJ 08543-5297 609 497-7220 Fax: 609 497-7176 Toll-Free: 800 332-5424 delia.downes@churchdwight. com Web: www.armex.com Gen Mgr Steve Buch Product Mgr Delia L Downes Dir-Rsch/Dev Daniel Smith ARSLAN AUTOMOTIVE CANADA LTD. 84 av Leacock Pointe-Claire QC H9R 1H1 514 694-1113 Fax: 514 694-6277 Toll-Free: 800 465-8575 arslan@securenet.net Web: www.arslanauto.com Pres Arman Gurarslan VP/Gen Mgr Savars Gurarslan Terr Mgr Réjean Labbé Cust Serv Mgr Andre Grenier ASE (AUTOMOTIVE SERVICE EXCELLENCE) 101 Blue Seal Dr SE Suite 101

Leesburg VA 20175 703 669-6600 Fax: 703 669-6123 Web: www.ase.com Pres/CEO Tim Zilke Sr VP Trish Serratore VP-Corp Commun Tony Molla ASSOCIATION DES RECYCLEURS DE PIÈCES D’AUTOS ET DE CAMIONS INC. (ARPAC) 2196 rue de la Tourmente Sainte-Adèle QC J8B 2W7 450 229-0315 Fax: 450 229-0313 info@arpac.org Web: www.arpac.org ATLANTIC AIR CLEANING SPECIALISTS LTD. 34 Marr Rd Rothesay NB E2E 5X9 Fax: 506 849-1045 ATLAS COPCO COMPRESSORS CANADA 30 rue Montrose Roxboro QC H9B 3J9 514 421-4121 Fax: 514 421-2092 Product Mgr Oil Free Div. Agop Sarkis AUDATEX – A SOLERA COMPANY 1210 Sheppard Ave E Suite 204 Toronto ON M2K 1E3 416 498-3777 Fax: 416 498-3770 Web: www.audatex.com Pres/COO Tony Aquila VP-Sls Michel Caron Man Dir Anthony Giagnacovo AUTO DATA VIN LABELS INC. 101 Wright Ave Deer Park NY 11729 631 831-7427 Toll-Free: 888 846-5223 autodata9@aol.com Web: www.autodatalabels.com AUTO-KNOW INC. 248 Slater Cres Oakville ON L6K 2C8 905 845-3612 ronbrown@on.aibn.com Web: www.auto-know.com Pres Ron Brown AUTO MACHINERY & GENERAL SUPPLY CO. LTD. PO Box 9 Stn A Fredericton NB E3B 4Y2 Location: 50 Whiting Rd Fredericton NB E3B 5V5 506 453-1600 Fax: 506 450-8391 Pres Ronald Vaughan VP J Douglas Vaughan Sls Mgr David Vaughan Purch Agt Chris Gallagher Purch Agt David Young Sec-Treas Dorothy Vaughan Office Mgr Susan Sankster AUTO MAGICIANS 16B-1310 Dundas St E Mississauga ON L4Y 2C1 416 434-3368 Toll-Free: 888 983-3368 info@automagicians.ca Web: automagicians.ca

AUTO QUIP CANADA 13 Grandview Cres Bradford ON L3Z 2A5 905 778-9228 Fax: 905 778-8970 Toll-Free: 866 325-2886 sales@autoquip.ca Web: www.autoquip.ca Owner Roger Turmel Ops/Parts Mgr Andrew Fletcher Sls Mgr Serge Courchesne Accntg Mgr Donna Watson AUTO-QUOTE MANAGEMENT SYSTEMS 206-10470 176 St Edmonton AB T5S 1L3 780 483-8766 Fax: 780 483-8721 Toll-Free: 800 297-8766 Web: www.auto-quote.info Mgr Lloyd Arcand AUTO TRACTION INC. 301 rte de Saint-Vallier Saint-Vallier QC G0R 4J0 418 884-3273; (Sls Agent) 418 563-0242.

Fax: 418 884-3831 gillesdaigle@autotraction.ca Web: www.autotraction.ca Pres Gilles Daigle AUTOBODY EQUIPMENT 205 – 329 North Rd Suite 324 New Westminster BC V3K 6Z8 604 936-2001 Fax: 604 936-3006 Contact Ben Brawley AUTOMARKET SALES GROUP 38 Olivetree Rd Brantford ON N3R 7X2 519 758-9977 Fax: 519 756-9958 robgrinton@rogers.com Web: automarketsalesgroup. com Pres Robert A Grinton AUTOMOBILITY MANUFACTURING CORPORATION 1444 Lorne St Regina SK S4R 2K4 306 791-9840 Fax: 306 525-0282 Toll-Free: 800 470-7067 sales@handcontrolscorp.com Web: www.automobility.ca Pres Peter Hillcoff Dir-Sls Shontell Sigda AUTOMOTIVE AFTERMARKET E-LEARNING CENTRE LTD. 21-36169 Lower Sumas Mtn Rd Abbotsford BC V3G 0B5 604 746-2476 Toll-Free: 800 267-5497 Toll-Free Fax: 888 820-5914 greenwood@aaec.ca Web: www.aaec.ca Pres/CEO Robert (Bob) Greenwood AUTOMOTIVE AFTERMARKET INDUSTRY ASSOCIATION 7101 Wisconsin Ave Suite 1300 Bethesda MD 20814-3423 301 654-6664 Fax: 301 654-3299 aaia@aftermarket.org

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Web: www.aftermarket.org Pres/CEO Kathleen Schmatz Sr VP-Mktg/Member Rel Rich White VP-Gov Aff Aaron Lowe Sr Dir-Educ/Training Mgr Susan Kalish Sr Dir-Trade Shows Arlene Davis Sr Dir Member Rel Larry Northup VP-Tech Scott Luckett AUTOMOTIVE BUSINESS CONSULTANTS, INC. 3044 Bloor St W Suite 105 Toronto ON M8X 1C4 416 587-1748 jayperry@a-b-c-inc.com Web: www.a-b-c-inc.com Founder/CEO Jay Perry VP-Mktg Kim Perry AUTOMOTIVE INDUSTRIES ASSN. OF CANADA (AIA CANADA) 1272 Wellington St W Ottawa ON K1Y 3A7 613 728-5821 Fax: 613 728-6021 Toll-Free: 800 808-2920 info.aia@aiacanada.com Web: www.aiacanada.com

AUTOMOTIVE RECYCLERS OF CANADA 134 Langarth St E London ON N6C 1Z5 519 858-8761 Web: www.autorecyclers.ca Man Dir Steve Fletcher B & R RECOVERY INC. 6305 34 St NW Edmonton AB T6B 2V6 780 474-2900 Fax: 780 474-2920 ronmacdonell@telus.net Pres Ron MacDonell Purchaser Bryan McGeachy BASF CANADA INC. 100 Milverton Dr Floor 5 Mississauga ON L5R 4H1 Toll-Free: 800 758-2273 Web: www.basfrefinish.com Product Mgr Tuija Laughlen BEAR CANADA – MARKTECH 16 Camperdown Rd Hebbs Cross NS B0J 1V0 902 527-1693 Fax: 902 527-2004 info@bearcanada.ca Web: www.bearcanada.ca Pres Mark Weare

VP Steve Drake Gen Mgr Roger Williams Sls Mgr Roland Singh Mktg Mgr John Penall APC Store Mgr Johnny Suknundun

BESTANDFOX 202-3120 Rutherford Dr Vaughan ON L4K 0B2 Toll-Free: 888 688-4049 Toll-Free Fax: 888 688-4049 sales@bestandfox.com Web: www.bestandfox.com Dir Peter Kuziw

CA TECHNOLOGIES PO Box 17820 Boulder CO 80301 303 438-5707 Fax: 303 438-5708 Toll-Free: 888 820-4498 sales@spraycat.com Web: www.spraycat.com Ops Mgr James V Jacquemard Dir-Sls/Mktg Fred Caudillo

BESTBUY DISTRIBUTORS LIMITED 3355 American Dr Mississauga ON L4V 1Y7 905 673-0444 Fax: 905 673-8833 Web: www.bestbuyautoparts.ca Pres Jeff VandeSande VP-Fin Jim McManus VP-Ops Steve Fitzsimons Natl Dir Prod Dev/Inv Andy Murphy Mktg Mgr Karen Barkin Natl Dir-Sls/Mktg Kim Bishop Bus Dev Mgr Man/Sask/North West Ont Brent Karr Bus Dev Mgr Atlantic Cdn Steve McGarrity Bus Dev Mgr QC Bernard Lefebvre Bus Dev Mgr Ont Kennedy Costa Bus Dev Mgr AB/BC Jorn Lawson BLACKHAWK (CANADA) 309 Exchange Ave Conway AR 72032 501 450-1500 Fax: 501 450-1585 Toll-Free: 877 482-4866 Web: www.snaponequipment. com VP-Distrib Sls Niall Davidson BLAIR EQUIPMENT CO. PO Box 2005 Flint MI 48501 810 635-7111 Mktg Coord Greg Londrigan BODY SHOP SOLUTIONS, LTD. 50-21546 Township Rd 520 Sherwood Park AB T8E 1E5 780 922-2092 Fax: 780 922-0186 Contact Tim Sieben BRUNO WESSEL LTD. – BRANICK 1132 Elias St Suite 2 London ON N5W 3P6 Fax: 519 452-3911 Toll-Free: 877 452-1935 jeffs@brunowessel.com Web: www.brunowessel.com Dir Jeff Smith C.D.C. DISTRIBUTION CENTRES TORONTO INC. 6290 Kestrel Rd Mississauga ON L5T 1P3 905 564-0403 Fax: 905 564-2372 Toll-Free: 800 834-1836 cdctoronto@canusa-dcd.com Web: www.canusa-cdc.com Pres Ivor Jones

CAN-AM ENGINEERED PRODUCTS INC. 30850 Industrial Rd Livonia MI 48150 734 427-2020 Fax: 734 427-4282 CANADIAN AUTO PRESERVATION INC. 390 Bradwick Dr Concord ON L4K 2W4 905 660-9615 Fax: 905 738-6603 Toll-Free: 800 387-3760 info@capfinalcoat.com Web: www.capfinalcoat.com Pres Randy Peek Mktg Mgr Sam Cavalcante CANADIAN COLLISION INDUSTRY FORUM (CCIF) 128 Cranberry Lane Aurora ON L4G 5Z3 905 726-9027 Fax: 905 726-9038 mike@ccif.net Web: www.ccif.net Chairman Tom Bissonnette Admin Mike Bryan CANADIAN DENT 3424 114th Ave SE Calgary AB T2Z 3V6 403 271-8374 Fax: 403 313-7366 Toll-Free: 877 683-9576 info@canadiandent.com Web: www.canadiandent.com Co-Owner Dave Welyk Co-Owner Brenda Welyk CANBUILT MANUFACTURING – DIV. OF SAYCO DISTRIBUTORS LTD. 103 Milvan Dr Weston ON M9L 1Z7 416 749-6555 Fax: 416 749-7597 Toll-Free: 888 607-2926 sales@canbuilt.com Web: www.canbuilt.com Pres Bill Teskey Sls Mgr Russ W Murdock Controller Lisa Teskey CAR-O-LINER AUTOMOTIVE SYSTEMS, INC. 29900 Anthony Dr Wixom MI 48393 248 624-5900 Fax: 248 624-9529 Toll-Free: 800 521-9696 info@car-o-liner.com Web: www.car-o-liner.com Pres/CEO Jeffrey L Kern Natl Sls Mgr Douglas Bortz

CAR-PART.COM 1980 Highland Pike Fort Wright KY 41017 859 344-1925 Fax: 859 344-1954 sales@car-part.com Web: www.car-part.com CARBORUNDUM – AUTOMOTIVE REFINISHING DIVISION 101-435 McNeilly Rd Stoney Creek ON L8E 5E3 Location: 101-435 McNeilly Rd 800 263-6565 Toll-Free: 800 263-6565 Web: www.carboauto.com Reg Sls Mgr Central/Western Cda Robert J Stracina Mktg Info Spec Angela Spano CARCONE’S AUTO RECYCLING 1030 Bloomington Rd Aurora ON L4G 0L7 905 773-5778 Fax: 905 773-0482 Toll-Free: 800 263-2022 information@carcone.com Web: www.carcone.com Co-Owner Michael Carcone Co-Owner Paula Badali Gen Mgr Claudio Russo CARDINAL COURIERS LTD. 400 Brunel Rd Mississauga ON L4Z 2C2 905 507-4111 Fax: 905 507-4177 Toll-Free: 800 387-3199 salesinfo@cardinalcouriers.com Web: www.cardinalcouriers.com VP-Bus Dev Adrian Pavone Sls Mgr Jim McDermott Sls Coord Anita Initihar CARS – (CAR SYSTEMS INC.) 2621 Benedet Dr Mississauga ON L5J 4H6 905 823-7677 Toll-Free: 800 511-2524 Web: www.CARSystems.ca Partner/Pres John Lett CARWORX DISTRIBUTION INC. 165 rue Graveline Saint-Laurent QC H4T 1R3 514 745-5959 Fax: 514 745-6802 Toll-Free: 877 745-5959 info@carworx.net Web: www.carworx.net Mgr Andrew Kost CATALYST INDUSTRIES, INC. 3833 West Industrial Loop Coeur d’Alene ID 83815 208 667-4066 Fax: 208 765-5398 Toll-Free: 800 667-4068 info@finalsand.com Web: www.finalsand.com Pres David McCullough VP-Sls/Mktg Jim Corley Gen Mgr Dana Pannell CELETTE, INC./ELECTRON INC. 1142 N Main St Lombard IL 60148 630 396-6100 Fax: 630 495-4078 Toll-Free: 800 235-3883 contactus@celette-na.com Web: www.celette.com Gen Mgr Mattias J Larisch

CHALLENGER LIFTS PO Box 3944 Louisville KY 40201-3944 Location: 200 Cabel St 502 625-0700 Fax: 502 625-0711 Toll-Free: 800 648-5438 Web: www.challengerlifts.com CHAMTECH SYSTEMS 47 Hymus Blvd Pointe-Claire QC H9R 4T2 Fax: 514 316-4039 Toll-Free: 866 209-1629 CHASSIS LINER CORPORATION 4571 Valley Industrial Blvd S Suite 400 Shakopee MN 55379 Fax: 320 762-8145 Toll-Free: 800 259-4598 fixbody@chassisliner.com Web: www.chassisliner.com CHEMICAR U.S.A. 670 New York St Memphis TN 38104 901 274-3347 Fax: 901 274-8816 Toll-Free: 800 261-7976 info@chemicar.com Web: www.chemicar.com Pres Gino Bauwens CHEMSPEC USA, INC. 9287 Smucker Rd Orrville OH 44667 330 669-8512 Fax: 330 669-3965 Toll-Free: 800 328-4892 sales@chemspecpaint.com Web: www.chemspecpaint.com CHIEF AUTOMOTIVE TECHNOLOGIES 996 Industrial Dr Madison IN 47250 Toll-Free: 800 445-9262 Toll-Free Fax: 866 275-0173 info@chiefautomotive.com Web: www.chiefautomotive.com VP-Collision Mike Cranfill Natl Sls Mgr Robert Holland (CHINA) SHENYANG JINYUAN HERLI 330 Amita St Ottawa ON K2C 4H9 613 226-7070 Fax: 613 226-9119 chinaauto@sympatico.ca Web: www.jhl-auto.net Export Mgr Changan Shao

COMPANY DIRECTORY

AUTOMOTIVE INTERNATIONAL INC. 8855 Blue Ash Rd Cincinnati OH 45242 513 489-7883 Fax: 513 489-1329 Toll-Free: 800 543-7156 rlh@autoint.com Web: www.valugard.net Pres/CEO Richard L Hallberg Jr VP-Sls/Mktg David Besuden VP-Ops Pamela Hallberg Exec Sls Admin Beth Bremmer Tech Dir Tim Brune

BEMACK PLANNING SERVICES, INC. Canyon Country CA 91386-2717 info@bemack.com Web: www.bemack.com Brian Evison

CLASSIC BUMPERS 8-527 Edgeley Vaughan ON L4K 4G6 416 665-7915 CLIPLIGHT 961 Alness St Toronto ON M3J 2J1 416 736-9036 Fax: 416 736-9138 Toll-Free: 800 526-7096 sales@cliplight.com Web: www.cliplight.com Pres Jack Brass CEO/Gen Mgr Lorne Hilts Mktg Mgr Randy Nicholson Tech Admin Coord Ketan Trivedi

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industry listings CO-AUTO CO-OPERATIVE INC. 441 Hanlan Rd Woodbridge ON L4L 3T1 905 264-7022 Fax: 905 264-7025 Toll-Free: 888 338-9996 Toll-Free Fax: 800 263-6338 Web: www.co-auto.com Pres/CEO Tom Langton VP-Sls/Mktg Trevor Dawson Dir-Fin Janette Andrade COASTAL FINISHING SYSTEMS, INC. 6861 Hastings St E Burnaby BC V5B 2S9 778 878-4237 Fax: 360 647-3648 Web: www.coastalfs.com

COMPANY DIRECTORY

COL-MET – PAINTLINE PRODUCTS INC. 37 Hamilton Rd Barrie ON L4N 8Y6 705 721-9500 Fax: 705 721-8646 Toll-Free: 800 668-8448 spraybooths@paintline.ca Web: www.paintline.ca Sls Rep Charles Makad COLLISION INDUSTRY ACTION GROUP (OF ONTARIO) 66 Guided Crt Suite 2 Toronto ON M9V 4K6 416 741-8481 Fax: 416 741-8906 Web: www.collisionontario.com COLLISION INDUSTRY INFORMATION ASSISTANCE PO Box 47594 RPO Centre Mall Hamilton ON L8H 7S7 Toll-Free: 866 309-4272 Toll-Free Fax: 866 286-8160 info@ciia.com Web: www.ciia.com Exec Dir John Norris COUNTERACT BALANCING BEADS 13029 8th Line Georgetown ON L7G 4S4 905 873-3339 Fax: 905 873-3088 Toll-Free: 800 572-8952 info@counteractbalancing.com Web: www.counterbalancing.com CRACKMASTER DISTRIBUTORS LTD. 25 Rayborn Cres St Albert AB T8N 5B9 780 460-4246 Fax: 780 460-4251 Toll-Free: 888 349-2729 terry@crackmasterscanada.com Web: www.crackmasterscanada.com Pres Ivan Mayer Sls Mgr Terry Mayer Office Mgr Kim Bindon Credit Mgr Tammy Shuler Sls Rep Doug Dofher CRASH-WRITER, INC. 1800 Route 9 Suite 7 Toms River NJ 08755 732 473-0200 Fax: 732 473-1443

CRC CANADA CO. 1246 Lorimar Dr Unit 2 Mississauga ON L5S 1R2 905 670-2291 Fax: 905 670-5941 Toll-Free: 800 268-7138 Toll-Free Fax: 800 268-2721 sales@crc-canada.ca Web: www.crc-canada.ca CRESCENT INDUSTRIES LTD. 1400 Bonhill Rd Mississauga ON L5T 1L3 905 364-5093 Fax: 905 364-5094 Pres Z Siddiqui CRYSTALTEK – WEST END PRODUCTS 1010 Windward Ridge Pky Alpharetta GA 30005 770 643-8501 Fax: 770 643-8820 Toll-Free: 866 485-5202 jlasik@westendproducts.com Web: www.westendproducts. com Pres Janie Lasik CSI COMPLETE 8080 Corporate Blvd Plain City OH 43064 614 873-9830 Fax: 614 873-9834 Toll-Free: 800 343-0641 Ext. 227 jboyd@csicomplete.com Web: www.csicomplete.com Pres John Webb Sls Mgr Jake Boyd CSN COLLISION & GLASS 377 Evans Ave Suite 102 Toronto ON M8Z 1K8 416 503-4468 Fax: 416 503-0210 Toll-Free: 866 400-4276 info@csninc.ca Web: www.csninc.ca COO Flavio Battilana Dir-Bus Dev Larry French D.G. BEVAN INSURANCE BROKERS LTD. 160 Bradford St Barrie ON L4N 3B5 Fax: 705 726-9843 Toll-Free: 800 667-9810 mbevan@dgbevan.com Garage Program Commercial Producer Matt Bevan DAJCOR ALUMINUM LTD. 155 Irwin St Chatham ON N7M 5J5 519 351-2424 Fax: 519 351-2425 Toll-Free: 877 556-9191 dabin.ahn@dajcor.com Web: www.dajcor.com Pres Mike Kilby VP-Sls Todd Young Dir Plant Ops Lee Allen Mgr Purch/Logistics Pat Vanthuyne Dir-Eng/Design/Quality Kevin Blades Dir Accntg Rafi Veettil Cust Serv Mgr Lise Pinsonneault Dir-Fabrication/CNC Process Randy Lauzon

DAYTONA AUTOMOTIVE EQUIPMENT PO Box 3077 Brighton ON K0K 1H0 Location: 101 Applewood Dr 613 475-5400 Fax: 613 475-6547 Toll-Free: 866 219-9991 sales@daytonaproducts.com Web: www.daytonaproducts. com Pres Joe Dennison Ops Mgr Chris Bassett Dir-Mktg/Distrib Terry Kaiser DE-ON SUPPLY LTD. 1595 Lobsinger Line RR 1 Waterloo ON N2J 4G8 519 664-3586 Fax: 519 664-2897 Toll-Free: 800 824-4115 Toll-Free Fax: 888 626-7843 info@deonsupply.com Web: www.deonsupply.com Pres Dean Brubacher Ops Mgr Greg Clarke Mktg Mgr Rudy Hamm Sec-Treas Ron Lugowski DELPHI AUTOMOTIVE PLC 5725 Delphi Dr Troy MI 48098 248 813-2000 Fax: 248 813-2670 Web: www.delphi.com DELTA TECH INDUSTRIES, LLC 1901 S Vineyard Ave Ontario CA 91761 909 673-1900 Fax: 909 673-1990 sales@deltalights.com Web: www.deltalights.com Pres Bogdan Durian Ops Supvr Caesar Ruiz Prod Supvr Joel Moran DIAMOND LUSTRE LTD. PO Box 333 Willow Street PA 17584 Location: 2850 Willow St Pike 717 464-4800 Fax: 717 464-5159 Toll-Free: 800 899-2833 sales@diamondlustre.com Web: www.diamondlustre.com Pres Bruce Micciche DISTRIBUTION PDG/TECO/IMELIGHT 88 ch du Tremblay Boucherville QC J4B 6Z6 514 327-0222 Fax: 514 327-7289 mcote@distributionpdg.ca Web: www.distributionpdg.ca DLGRAPHICS, INC. 500 N Pontiac Trail Suite F Walled Lake MI 48390 248 313-9706 Fax: 248 313-9718 THE DOMINION SURE SEAL GROUP OF COMPANIES 6175 Danville Rd Mississauga ON L5T 2H7 905 670-5411 Fax: 905 670-5174 Toll-Free: 800 265-0790 Techline: 800 265-0790 sales@dominionsureseal.com

Web: www.dominionsureseal. com Man Dir Greg Morton Dir-Sls Larry Cook DST, INC. 2 South Pointe Dr Suite 180 Lake Forest CA 92630 949 614-8860 Fax: 949 614-8861 Toll-Free: 800 700-4378 info@dstinc.com Web: www.dstinc.com Pres Stan Gowisnock VP-Mktg Lou Stover Sls Exec Dale Gluck DUPONT REFINISH 408 Fairall St Ajax ON L1S 1R6 Toll-Free: 800 668-6945 Web: www.performancecoatings.dupont.com Bus Mgr Mario Tremblay Commun Mgr Lori Fleming Product Mgr Dave Warburton DV SYSTEMS INC. 490 Welham Rd Barrie ON L4N 8Z4 705 728-5657 Fax: 705 728-4974 Toll-Free: 800 668-8558 Toll-Free Fax: 800 561-1663 sales@dvsystems.ca Web: www.dvsystems.ca Pres Garth Greenough CEO Bogdan Markiel Sls Mgr QC Benjamin Sassard Sls Mgr ON/NB/NS/PE/NL Biren Bhalla Sls Mgr MB/SK/AB/ BC Ken House E-Z MIX – DIV. OF HYMAN’S AUTO SUPPLY COMPANY 8614 Commercial Ave Chicago IL 60617 773 978-8264 Fax: 773 978-1012 Toll-Free: 800 322-5651 info@ezmix.com Web: www.ezmix.com Pres/CEO Rick Hyman VP Marty Hyman Mfg Agent Larry Bergman Mfg Agent Jack Bergman ECS AUTOMOTIVE CONCEPTS, LLC 719 Goddard Ave Chesterfield MO 63005 636 536-2221 Fax: 636 273-0076 Toll-Free: 855 532-7846 EEZER PRODUCTS, INC. 4734 E Home Ave Fresno CA 93703 559 255-4140 Fax: 559 255-4907 Toll-Free: 800 237-0683 sales@eezer.com Web: eezer.com Pres Leighton Sjostrand ELEKTRON INC. 2155 Stonington Ave Suite 112 Hoffman Estates IL 60169 847 755-1521 Fax: 847 755-1524 Web: www.elektron-bremen.com

Pres Matthias J Larisch EMPACK SPRAYTECH INC. 98 Walker Dr Brampton ON L6T 4H6 905 792-6571 Fax: 866 384-9076 Toll-Free: 866 923-2665 Toll-Free Fax: 866 384-9076 info@empack.ca Web: www.emzone.ca Dir-Sls/Mktg Cameron Brown ENTERPRISE RENT-A-CAR 7390 Woodbine Ave Suite 100 Markham ON L3R 1A5 905 477-2199 Fax: 905 477-2277 Toll-Free: 800 261-7331 Web: www.enterpriserentacar.ca EQUIP’ AUTO C/O PROMOSALONS CANADA 20 Queen St W Suite 2004 Toronto ON M5H 3R3 416 929-2562 Fax: 416 929-2564 Toll-Free: 800 565-5443 canada.toronto@promosalons. com Web: www.promosalons.com ERB AND ERB INSURANCE BROKERS LTD. 30 Queen St N Kitchener ON N2H 6N2 519 579-4270 Fax: 519 741-1977 Toll-Free: 800 265-2634 insure@erb-erb.com Web: www.erb-erb.com Chairman David J Westfall Pres James Chmiel ESCO 15270 Flight Path Dr Brooksville FL 34604 352 754-1117 Fax: 352 754-4508 sales@esco.net Web: www.esco.net COO Jeff Jobe EUROTECH SPRAY PRODUCTS LTD. 3636 Burnsland Rd SE Calgary AB T2G 3Z2 403 287-3678 Fax: 403 287-3724 Toll-Free: 800 884-7282 Toll-Free Fax: 800 273-7282 Web: www.satacanada.com Pres Hans Lengsfeld Natl Sls Mgr Bill Burns Controller Ajid Bacchus EUROVAC INC. 116 Buttermill Ave Concord ON L4K 3X7 905 738-9255 Fax: 905 738-4603 Techline: 800 265-3878 bretter@eurovac.com Web: www.eurovac.com Pres Burt Retter Sls Mgr Charlie Retter EVERCOAT CO. INC. 6600 Cornell Rd Cincinnati OH 45242 513 489-7600 Fax: 513 489-9229

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Web: www.evercoat.com Cdn Sls Mgr James Peter Mktg Mgr Jeff Schnell Sr Product Mgr Scott Morgan Dir-Global Mktg Beth Skove EXEL NORTH AMERICA 7-931 Progress Ave Scarborough ON M1G 3V5 416 431-5017 Fax: 416 431-9171 Toll-Free: 800 450-0655 Web: www.exel-na.com VP S T Rajan Mktg Coord Rhonda Joslin EXFIRE/3G INC. 350 Santiago Ave Long Beach CA 90814 562 787-2088 Fax: 562 494-2835 chrisr@exfireinc.com Web: www.exfireinc.com Pres Chris Ramezani EXTRACTOR CHRYSTAL GLASS CANADA 9508 45 Ave Edmonton AB T6E 5Y9 780 436-8780 Fax: 780 436-1775

F.M.S.I. AUTOMOTIVE HARDWARE INC. 1070 Heritage Rd Burlington ON L7L 4X9 905 335-0327 Fax: 519 822-0520 Toll-Free: 800 651-7445 info@fmsiinc.com Web: www.fmsiinc.com Gen Mgr David Greenwood Technical Bill Mercer Cust Serv Rep Linda Boure FANDELI INTERNATIONAL CORPORATION 1812 Brittmoore Rd Suite 218 Houston TX 77043 713 973-8993 Fax: 713 973-8997 Toll-Free: 800 346-9913 customerservice@fandeli.com Web: www.fandeli.com Gen Mgr Ignacio Ricaud Natl Sls Mgr Dave Basham Natl Auto Sls Mgr David McNair FBS DISTRIBUTION CO. INC.DIV. OF FBS INVESTMENTS LTD. 704-2071 Kingsway Ave Port Coquitlam BC V3C 6N2 604 472-0773 Fax: 604 472-0776 Toll-Free: 888 984-9441 Toll-Free Fax: 888 984-9840 info@fbs-online.com Web: www.fbs-online.com Dir-Ops Robert Kwiatkowski Supvr/Mgr Graphics Dept Artur Babiarz

FILCO TERMOMECCANICA NORTH AMERICA 10740 av Racette Montréal-Nord QC H1G 5H6 514 955-8870 Fax: 514 955-4216 Toll-Free: 888 837-6452 info@filcoinc.com Web: www.filcoinc.com Pres Vince Filice Cust Serv Mgr Wilkens Anovil FINESSE PINSTRIPING CANADA 2885 Todd Lane Windsor ON N9H 1L2 519 969-3022 Fax: 519 969-9740 Toll-Free: 800 420-6095 Pres John Lopez FINISH LINE SALES LTD. 1173 Topsail Rd Mount Pearl NL A1N 2C3 709 745-5353 Fax: 709 745-5354 Mgr Gene Stapleton FITZGERALD’S RESTORATION PRODUCTS INC. 4646 Qantas Lane Unit B-12 Stockton CA 95206 209 463-1483 Fax: 209 463-1320 Toll-Free: 800 441-3326 Techline: 800 441-3326 dean@fitzgeraldsrestoration.com Web: www.fitzgeraldsrestoration.com Pres Dean Fitzgerald FIX AUTO 160 Traders Blvd E Suite 204 Mississauga ON L4Z 3K7 905 712-0011 Fax: 905 712-1376 Toll-Free: 877 344-4349 customer.service@fixauto.com Web: www.fixauto.com COO Steve Leal Dir-Ops Mike Kaplaniak Man Dir Athena Hilts Franchise Developer Stu Klein Franchise Developer Andy Neufeld FLAT LINE SPRAY BOOTH SPECIALISTS 250 Sheilds Crt Unit 17 Markham ON L3R 9W7 905 475-5600 Fax: 905 475-5605 mgibson@flatlinessi.com Web: www.flatlinessi.com Sls Mgr Matt Gibson FLEETCHEK.COM 490 Lansdowne Ave Montréal QC H3Y 2V2 Fax: 514 633-6413 Toll-Free: 866 414-2435 andrew@fleetchek.com Web: www.fleetchek.com VP-Mktg Andrew Lindsay

FOSTER GOLD & ASSOCIATES 150 Glacier St Coquitlam BC V3K 5Z6 604 945-7111 Fax: 604 945-7222 brent@fostergoldcanada.com Pres Daryl Foster Sls Mgr Sean Foster Sls Mgr Brent Foster G.O.S.S. INDUSTRIES INTERNATIONAL INC. 6226 Danville Rd Mississauga ON L5T 2H7 905 795-9830 Fax: 905 795-9832 rschacter@gossindustries.com Web: www.gossindustries.com Pres Robert Schacter G2S EQUIPMENTS ULC 1895 ch St-François Dorval QC H9P 1K3 514 683-8665 Fax: 514 683-9925 Toll-Free: 800 361-2592 Web: www.g2sequip.ca Pres Chant Tobi Ops/Admn/Tech Mgr Kevin Kalloghlian Sls Mgr Maurice Gavard Hum Res Mgr Alphonse Cataphago Accts Payable/Import Export Admin Eva M

GENIUS TOOLS INTERNATIONAL LTD. 6725 Pacific Cir Mississauga ON L5T 1S6 905 670-4111 Fax: 905 670-4160 Toll-Free: 800 955-8665 info@geniustools.net Web: www.geniustools.net Exec Mgr Winni Chang Head Sls Henry Chang Admin Zuhra Azizi GFL ENVIRONMENTAL EAST CORP. 1070 Toy Ave Pickering ON L1W 3P1 905 509-2460 Ext. 305 Fax: 905 428-6007 Toll-Free: 800 541-2527 ckrizan@gflenv.com Web: www.gflenv.com Sls Mgr Carl Krizan GLOBAL FINISHING SOLUTIONS 565 Bryne Dr Unit F Barrie ON L4N 9Y3 705 719-4007 Fax: 705 719-4103 Toll-Free: 888 712-5777 Toll-Free Fax: 888 795-3680 info@globalfinishing.com Web: www.globalfinishing.com Cdn Sls Mgr Karen Winter Mktg Mgr Jonathan Barrick Mktg Coord Jennifer Maglicic

GARDGROUP INC. 4056 Meadowbrook Dr Suite 102 London ON N6L 1E4 519 652-5242 Fax: 519 652-9614 Toll-Free: 800 682-6943 sales@gardgroup.com Web: www.gardgroup.com Pres Donald F Hawken Project Mgr Bruno Pupulin Office Mgr Lucy Simas

GO INDUSTRIES INC. 420 N Grove Rd Richardson TX 75081 972 783-7444 Fax: 972 437-3425 Toll-Free: 800 527-4345 Toll-Free Fax: 800 442-5263 sales@goindustries.com Web: www.goindustries.com CEO Bob Orth Sr Natl Sls Mgr A Scott B Covelli

GARMAT USA, INC. 1401 W Stanford Ave Englewood CO 80110 303 781-6802 Ext. 24 Fax: 303 781-2683 Toll-Free: 800 442-7628 johan@garmat.com Web: www.garmat.com Gen Mgr Johan Hawaert

GRACO CANADA INC. – LUBRICATION EQUIPMENT DIVISION 1201 Lund Blvd Anoka MN 55303 612 623-6533 Fax: 612 623-6587 Toll-Free: 800 533-9655 Toll-Free Fax: 800 533-9656 Web: www.graco.com Dir-Sls/Mktg Tony Gargano Commun Mgr Gary Losie

GEMTEX ABRASIVES 60 Belfield Rd Toronto ON M9W 1G1 416 245-5605 Fax: 416 243-3723 Toll-Free: 800 387-5100 cmccarthy@gemtexabrasives. com Web: www.gemtexabrasives.com Mktg Mgr Carol McCarthy GENERAL TECHNOLOGIES CORP. – SHEFFIELD RESEARCH DIVISION 121-7350 72 St Delta BC V4G 1H9 604 952-6699 Fax: 604 952-6690 Toll-Free: 800 440-5582 info@gtc.ca Web: www.gtc.ca Pres Daniel Flandin

GRAND PRIX IMPORTS 8275 17 Ave Montréal QC H1Z 4J9 514 328-2300 Fax: 514 328-4684 Toll-Free: 800 361-4095 info@grandpriximport.com Web: www.grandpriximport.com GRAYMILLS CORPORATION 3705 N Lincoln Ave Chicago IL 60613 773 248-6825 Fax: 773 477-8673 Toll-Free: 888 472-9645 Toll-Free Fax: 800 478-8673 info@graymills.com Web: www.graymills.com VP-Sls John Bosselli Indus Sls Mgr Tom N Kucklick Mktg/Commun Coord Peg Esposito

GREENBANK IND INC. 33 Ianson Dr Greenbank ON L0C 1B0 905 982-0359 Toll-Free: 888 497-8888 Toll-Free Fax: 888 467-8888 gbi@sympatico.ca Web: www.greenbank.ca Gen Mgr Jack White GRIME EATER PRODUCTS LIMITED 3163 Winston Churchill Blvd P.O. Box 26048 Mississauga ON L5L 5W7 Location: 4140B Sladeview Cres Unit 1-2 Mississauga ON L5L 6A1 905 820-2255 Fax: 905 820-9988 Toll-Free: 888 424-2976 ken@grimeeater.com Web: www.grimeeater.com Pres Mel Hayes Natl Sls Mgr Ken Little GROTE INDUSTRIES, INC. 230 Travail Rd Markham ON L3S 3J1 905 209-9744 Fax: 905 209-9757 Toll-Free: 800 268-5612 Web: www.grote.com Bus Dev Mgr Mark Paul GUSPRO INC. PO Box 970 Chatham ON N7M 5L5 Location: 566 Riverview Rd 519 352-4550 Fax: 519 352-7676 Toll-Free: 888 648-7776 Toll-Free Fax: 800 667-8742 guspro@guspro.com Web: www.guspro.com VP Brian Sunnen Gen Sls Mgr Alan Moon H & S AUTOSHOT MANUFACTURING COMPANY LIMITED 49 Mountainview Rd N Georgetown ON L7G 4J7 905 873-1813 Fax: 905 873-2813 Toll-Free: 888 677-3798 info@hsautoshot.com Web: www.hsautoshot.com

COMPANY DIRECTORY

(F.D.) GILLES DAIGLE INC. – AUTO TRACTION DIVISION 222 boul Saint-Vallier Saint-Vallier QC G0R 4J0 418 884-3273 Fax: 418 884-3831 gillesdaigle@autotraction.ca Web: www.autotraction.net Pres Gilles Daigle Sls Marc Robert Admin/Sls Julie Daigle

FEDERATED INSURANCE PO Box 5800 Winnipeg MB R3C 3C9 Fax: 204 783-4443 Toll-Free: 800 665-1934 mauro.ditullio@federated.ca Web: www.federated.ca

H. PAULIN & CO. LIMITED 55 Milne Ave Scarborough ON M1L 4N3 416 694-3351 Fax: 416 694-1869 Toll-Free: 800 266-4000 marketing@hpaulin.com Web: www.hpaulin.com Pres Richard Paulin VP Jeff Johnson Sls Mgr Stuart Novak Natl Mktg Mgr John Timms Product Mgr Lily BrefoEkwenuke HAYNES MANUALS, INC. 861 Lawrence Dr Newbury Park CA 91320 805 498-6703 Fax: 805 498-2867 Techline: 800 442-9637 Web: www.haynes.com Pres Eric H Oakley VP-Sls Harvey Wolff VP-Editorial Scott Mauck Ed Mgr Mike Forsythe

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industry listings Dir-Mktg George Brueggeman HEDSON TECHNOLOGIES N.A. INC. 466 Speers Rd Floor 3 Oakville ON L6K 3W9 905 339-2800 Fax: 416 352-5738 Toll-Free: 866 478-4328 sales@hedsonna.com Web: www.hedsonna.com Pres Mike Bertrand

COMPANY DIRECTORY

HELLA, INC. 201 Kelly Dr Peachtree City GA 30269 770 631-7500 Fax: 770 631-7574 Toll-Free: 877 224-3552 Toll-Free Fax: 866 631-6500 Web: www.hellausa.com VP Cda Sales Siegfried Tigges Prod Dev/Mktg Mgr Alfredo De La Vega Mktg Coord Monika Boutwell Mktg Designer Martin Ngwenya Prod Mgmt Coord Myra Wood HENKEL CANADA CORPORATION 2225 Meadowpine Blvd Mississauga ON L5N 7P2 905 814-6511 Fax: 905 814-5774 Toll-Free: 800 263-5043 Web: www.loctite.com Sr Mktg Mgr Darrell Connor HERB LEWIS COMPANY LTD. 5790 boul Industriel Montréal-Nord QC H1G 3J2 514 323-2322 Fax: 514 329-3818 info@herblewis.com Pres Bernard Mainville Purchasing Benoit Mainville HERKULES EQUIPMENT CORPORATION 2760 Ridgeway Crt Walled Lake MI 48390 248 960-7100 Fax: 248 960-7109 Toll-Free: 800 444-4351 info@herkules.us Web: www.herkules.us Pres Todd Bacon VP Kevin Prost Dir-Mktg Kris Fairbrother HI-LINE MANUFACTURING CO. LTD. – QUALITY AUTOMOTIVE DIVISION 119 Toryork Dr Weston ON M9L 1X9 416 749-1121 Fax: 416 749-8658 Toll-Free: 800 387-7417 jasongreen@rogers.com Web: hi-linemanufacturing.com Pres Howard Greenwald Gen Mgr Jason Greenwald HINES INDUSTRIES INC. 240 Metty Dr Ann Arbor MI 48103 734 769-2300 Fax: 734 996-9192 dosterman@hinesindustries.com Web: www.hinesindustries.com Sls Eng Dan Osterman Sls Admin Bev Monge

HITIN CANADA ENTERPRISES INC. 600 Gordon Baker Rd North York ON M2H 3B4 416 795-5182 zhongca@hotmail.com Web: www.tirechanger.ca Export Mgr Matthew Zhang HOLM, HICKS, WHITE & ASSOCIATES LTD. 555 Marjorie St Winnipeg MB R3H 0S8 204 888-3211 Fax: 204 888-3225 gwhite@holmhickswhite.com Web: www.holmhickswhite.com Pres Gerry White Sec-Treas Jeff Holm Sls Rep Terry Korchak HYDRA-LIFT INDUSTRIES LTD. 132-15028 32nd Ave Surrey BC V4P 1A3 604 560-2235 Toll-Free: 800 387-5718 info@hydra-lift.com Web: www.hydra-lift.com Pres Bill Ward I-CAR 1272 Wellington St W Ottawa ON K1Y 3A7 613 738-5821 Fax: 613 728-6021 collisiontraining@aiacanada.com Web: www.i-car.ca Mgr-Collision Training Mireille Schippers Dir-Collision Training Andrew Shepherd Coord-Collision Training Lisa Leblanc-Hebert INDASA ABRASIVES 23 Madison Rd Fairfield NJ 07004 973 916-0090 Fax: 973 227-1144 Toll-Free: 800 326-5909 Web: www.indasausa.com INDEPENDENT DISTRIBUTORS LTD. 330 High St W Moose Jaw SK S6H 1S9 306 692-3660 Fax: 306 692-3008 info@idlgroup.ca Pres Brad Nahorney Sec-Treas Leo Feeleus INDUCTION INNOVATIONS, INC. 1175 Jansen Farm Crt Elgin IL 60123 Fax: 847 551-3369 Toll-Free: 877 688-9633 INFRATECH 344 W 157th St Gardena CA 90248 310 354-1250 Fax: 310 523-3674 Toll-Free: 800 421-9455 info@infratech-usa.com Web: www.infratech-usa.com Pres John Mazzotta Sls Rep Joe Petro INGERSOLL-RAND CANADA INC. 51 Worcester Rd Toronto ON M9W 4K2 416 213-4500 Fax: 416 213-4510

Toll-Free: 877 924-7435 Toll-Free Fax: 877 422-2258 Web: www.irtools.com Pres Marc Dufour Mktg Mgr Jeff Armour Bus Dir – Cda Al Trudelle Peter Gelinas@Irco.Com INLETT EQUIPMENT 2-1830 Dublin Ave Winnipeg MB R3H 0H3 204 953-6644 Fax: 204 633-4878 Toll-Free: 888 773-7823 equipment@inlett.com Web: www.inlett.com Mgr Tony Zarrillo INNOVA ELECTRONICS CORP. 17291 Mt. Hermann St Fountain Valley CA 92708 Fax: 714 432-7910 Toll-Free: 888 466-6821 corp@equus.com Web: www.equus.com VP-Sls Ieon Chen INTERNATIONAL EPOXIES & SEALERS PO Box 185 San Antonio FL 33576-7053 Location: 30241 Commerce Dr 352 588-2400 Ext. 109 Fax: 352 588-2465 Toll-Free: 800 451-7206 Ext. 109 Toll-Free Fax: 866 239-0328 mail@internationalepoxies.com Web: www.useies.com Pres/Owner Steve Busch Natl Sls Mgr Jerry Zingerman ISLAND CLEAN AIR INC. – AUTO BODY DIVISION 8793 Cambie St Vancouver BC V6P 3J9 604 322-2979 Fax: 604 322-8674 Toll-Free: 800 661-8211 derrick@islandcleanair.com Web: www.islandcleanair.com Pres Joe Lim Natl Acct Mgr Bodyshop Div Derrick Swain ITW EVERCOAT OF CANADA 41 Brockley Dr Unit 4 Hamilton ON L8E 3C3 905 560-1060 Fax: 905 560-4009 Toll-Free: 800 387-2861 jpaton@evercoat.com Web: www.evercoat.com Cdn Sls Mgr James Patton J.HERNICK LIMITED / HERNICK AUTOMOTIVE SERVICES INC 63 Galaxy Blvd Unit 5-6 ETOBICOKE ON M9W 5R7 416 213-9913 Fax: 416 213-0648 Toll-Free: 800 268-7432 Toll-Free Fax: 800 263-6629 sales@hernick.com Web: jhernick.com JES SALES LTD. 15 Geddes St Grimsby ON L3M 1J3 905 945-2878 Fax: 905 945-7007 Toll-Free: 800 838-6111

Web: www.cegroup.com Pres Jerry E Snyder JET EQUIPMENT & TOOLS LTD. 49 Schooner St Coquitlam BC V3K 0B3 604 526-8665 Fax: 604 526-5381 Toll-Free: 800 472-7685 Toll-Free Fax: 800 663-7742 info@jetequipment.com Web: www.jetequipment.com Natl Sls Mgr Carlo Delfante Sls Mgr Peter McLean Sls Mgr Bill Marsh Dir-Prod Mgmt Bill Jeffery JOHNSON WINDOW FILMS, INC. 20655 Annalee Ave Carson City NV 90746 310 631-6672 Fax: 310 631-6628 Toll-Free: 800 448-8468 Web: www.johnsonwindowfilms. com Intl Sls Associate Spencer Robley Mktg Dir Cody Forbes JOY FILTERS, INC. 65 Cedar Point Dr Suite 222 Barrie ON L4N 9R3 813 641-7841 Fax: 813 649-0702 Toll-Free: 866 569-3458 info@joyfilters.com Web: www.joyfilters.com Pres Joy Reutimann Sls Mgr/VP Gary Ford JS PRODUCTS INC. 5440 S. Procyon Ave Las Vegas NV 89118 702 212-1338 Fax: 702 362-5084 Toll-Free: 800 255-7011 Web: www.steelman-js.com Pres Rick Sawyer VP-Sls/Mktg Johnny Mora Dir-Cust Serv Diane Buckner K-G PACKAGING INC. 8001 Keele St Concord ON L4K 1Y8 905 669-9855 Fax: 905 669-6184 Web: www.kgpackaging.com Pres/CEO Robert Theroux VP-Sls/Mktg Bernie Weitzman Tech Dir Kent Horne

Pres Barry Dixon Gen Sls Mgr Tom Peacock Purch Mgr Juan Guevara Office Mgr Patricia Taylor KEYSTONE AUTOMOTIVE INDUSTRIES 8500 rue Jarry E Anjou QC H1J 1X7 514 355-2200 Fax: 514 355-3355 Toll-Free: 800 665-7562 Web: www.keystone-auto.com Reg Mgr Jean Sebastien Michaud KIMBERLY-CLARK – DIY DIVISION 14627 128 Ave NW Edmonton AB T5L 3H3 Fax: 780 459-2696 Toll-Free: 800 443-4231 Ext. 54665 jjasinsk@kcc.com Web: www.kcdiy.com VP Jerry Jasinski KLEEN-FLO TUMBLER INDUSTRIES LTD. 75 Advance Blvd Brampton ON L6T 4N1 905 793-4311 Fax: 905 793-4318 Toll-Free: 800 216-7778 kleenflo@kleenflo.com Web: www.kleenflo.com Pres Keith Osborne VP-Fin Ken Watt VP-Mktg Chris Osborne Reg Sls Mgr QC Denis Desaulniers Reg Sls Mgr Central/Maritime Adam Candido Purch Mgr Tim Bowie KMS TOOLS AND EQUIPMENT 110 Woolridge St Coquitlam BC V3K 5V4 604 522-5599 Fax: 604 522-0638 KOCH PACKAGING SYSTEMS, LP 44 Indian Lane E Towaco NJ 07082 973 541-7312 Fax: 973 402-2144 info@kochpackaging.com Web: www.kochpackaging.com Sls Eng Mark Mosher Man Dir Ernst Felker

KARCHER CANADA INC. 6535 Millcreek Dr Unit 67 Mississauga ON L5N 2M2 905 672-8233 Fax: 905 672-3155 Toll-Free: 888 705-9444 Toll-Free Fax: 800 465-6013 sales_kci@karcherna.com Web: www.karcher.ca Bus Serv Mgr Laura Park Accnt Charlene Reekie Reg Man Dir Al Bennett

KONETA, INC. – PROTECTA PO Box 150 Wapakoneta OH 45895-0150 Location: 1400 Lunar Dr 419 739-4200 Fax: 419 739-4247 Toll-Free: 800 356-0712 Techline: 800 356-0712 sales@konetainc.com Web: www.konetainc.com Sls Mgr Bob Lightle Sls/Mktg Mgr Sarah Stechman Sls Coord Linda Lee

KEN-CO INDUSTRIES LTD. 1070 Heritage Rd Burlington ON L7L 4X9 905 335-1828 Fax: 905 335-1829 Toll-Free: 800 263-4283 info@ken-co.com Web: www.ken-co.com

KUEHNE & NAGEL INTERNATIONAL LTD. 6335 Edwards Blvd Mississauga ON L5T 2W7 905 670-6901 Fax: 905 565-7007 Web: www.kuehne-nagel.com

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LAFLAMME AIR LIBRE INC. – DIV. OF LAL INC. 111 rue Beauvais Delson QC J5B 1W6 450 638-5475 Fax: 450 638-6771 mlanglois.lal@bellnet.ca Assoc Dir Martin Langlois LANGEMAN MANUFACTURING LIMITED 56 Oak St E Leamington ON N8H 2C2 519 326-6104 Fax: 519 326-4188 sales@langeman.com Web: www.langeman.com Pres Gary D Langeman Controller Beth Loewen Cust Serv Mgr Rob Langeman LINDE CANADA LIMITED 5860 Chedworth Way Mississauga ON L5R 0A2 905 501-1700 Fax: 905 501-1717 Toll-Free: 888 256-7359 info@lindecanada.com Web: www.lindecanada.com Commun Mgr Meghan Gibson

LM2 MARKETING INC. 1271 Martin Grove Rd Etobicoke ON M9W 4X2 905 266-0332 Fax: 905 266-0669 gmenne@lm2.ca Web: www.lm2.ca VP-Sls/Mktg Gary Menne LORDCO PARTS LTD. 22866 Dewdney Trunk Rd Maple Ridge BC V2X 3K6 604 467-1581 Fax: 604 466-4172 Toll-Free: 877 591-1581 Web: www.lordco.com Pres Ed Coates VP-Sls Doug Coates Mktg Mgr Sarah Durant LOUIS M. GERSON CO., INC. 16 Commerce Blvd Middleboro MA 02346 508 947-4000 Fax: 508 947-5442 Toll-Free: 800 225-8623 Toll-Free Fax: 800 443-7766 custserv@gersonco.com Web: www.GersonPro.com Pres Ronald Gerson Natl Sls Mgr Stephen Walley LUSID TECHNOLOGIES, INC. 5195 West 700 South Kearns UT 84118 Toll-Free: 877 973-7600 LYMAN AGENCIES LTD. 4415 Juneau St Burnaby BC V5C 4C4 604 435-9098 Fax: 604 435-7289

M P MARKETING 100-625 rang Saint-David Lot 100 Ste-Brigit-Saults QC J0C 1E0 514 239-2343 Fax: 819 336-9242 pirsonm@netco.ca Sls Rep Marc Pirson MAACO SYSTEMS CANADA INC. 8400 Lawson Unit 1 Milton ON L9T 0J8 905 875-1248 Fax: 905 875-0105 Toll-Free: 800 387-6780 opportunities@maaco.ca Web: www.maaco.ca Pres Gary Dohring Mktg Mgr Bruce Tokiwa MANCORP INDUSTRIAL SALES LTD. 20186 113B Ave Maple Ridge BC V2X 0Y9 604 420-4332 Fax: 604 942-4950 Toll-Free: 800 595-2632 info@mancorp.ca Web: www.mancorp.ca Gen Mgr Glenn Sheffer Principal Marilyn Sheffer Sls Mgr Keith Sheffer Controller Neil Sheffer Serv Mgr Max Hughes MANN+HUMMEL USA INC. 6400 S Sprinkle Rd Portage MI 49002 269 329-3900 Fax: 269 329-7201 info@mann-hummel.com Web: www.mann-filter.us MAPLE LEAF FILE & SAW LIMITED 5570 Ambler Dr Mississauga ON L4W 2K9 905 624-3529 Fax: 905 624-2695 Pres Jessie MacDonald Mktg Mgr Tammy MacDonald Sls Rep B J MacDonald MARCOR AUTOMOTIVE 1164 Walkers Line Burlington ON L7M 1V2 905 549-6445 Toll-Free: 800 263-8621 Toll-Free Fax: 800 461-1458 Web: www.marcor.ca MARTECH SERVICES COMPANY PO Box 7079 Mazeppa MN 55956 507 843-4700 Fax: 507 843-4953 Toll-Free: 800 831-1525 info@breathingsystems.com Web: www.breathingsystems. com Dir-Sls/Mktg Tom A Wright MASTER APPLIANCE CORP. PO Box 68 Racine WI 53401-0068 Location: 2420 18th St Racine WI 53403-2381 262 633-7791 Fax: 262 633-9745

Toll-Free: 800 558-9413 Techline: 262 633-8840 sales@masterappliance.com Web: www.masterappliance.com Pres Scott Radwill Dir-Sls John Brott Cust Serv Mgr Lindy Hinsman Materials Mgr Dan Naughton MATRIX SYSTEM AUTOMOTIVE FINISHES 850 Ladd Rd Bldg E Walled Lake MI 48390 248 668-8135 Toll-Free: 800 735-0303 MATTHEWS COLLISION EQUIPMENT LTD. 105 Walden Square SE Calgary AB T2X 0R9 403 560-6925 Fax: 403 282-3412 matthewsequipment@shaw.ca Sls Mgr Norm Matthews MAXZONE AUTO PARTS CORP. 15889 Slover Ave Fontana CA 92337 909 822-3288 Fax: 909 822-3399 Toll-Free: 888 286-1188 maxzone@maxzone.com Web: www.maxzone.com VP-Bus Dev Galen Chen Br Sls Mgr Meggie Tsa Marketing Claire Chien Reg Sls Rep Danny Liu Reg Sls Rep Brook Yong MCGARD LLC 3875 California Rd Orchard Park NY 14127 716 662-8980 Fax: 716 662-8985 Toll-Free: 800 669-6887 mcgard@mcgard.com Web: www.mcgard.com Pres Peter McCauley CEO Durham McCauley VP-Sls/Mktg John Mondo Sls Mgr Serena Duminuco Sls Mgr Marc Courtney Media Coord Lorrie Lux MECHANIX WEAR CANADA INC. 103-2762 190th St Surrey BC V3S 3W6 Toll-Free: 877 278-5822 Toll-Free Fax: 877 278-5877 info@mechanixwear.ca Web: www.mechanix.ca MERITHIAN PRODUCTS CORP. 220 Viceroy Rd Unit 13 Concord ON L4K 3C2 905 669-0570 Fax: 905 669-1598 Toll-Free: 800 920-8823 sales@merithian.com Web: www.merithian.com Pres Larry Miller METABO CANADA, INC. 55 Administration Rd Unit 7 Concord ON L4K 4G9 905 761-0023 Fax: 905 761-0026 Web: www.metabo.ca Mktg Mgr Al Reed Pub Rel Coord Christina Sanchez Man Dir Mike Clune

MICROFLEX 2301 Robb Dr Reno NV 89523 775 746-6600 Fax: 775 746-6586 Toll-Free: 800 876-6866 hleung@microflex.com Web: www.microflex.com VP-Intl Sls Richard Todd Intl Accts Mgr Hyong Leung MIRKA ABRASIVES CANADA INC. 7493 Rte Trans Canada bureau 102 Saint-Laurent QC H4T 1T3 514 497-1016 Fax: 800 626-6970 Toll-Free: 800 843-3904 Web: www.mirka.com Pres E John Booth Mktg Mgr Michael Gulley Cust Serv Rep Diane Landals MOBILE AIR CONDITIONING SOCIETY (MACS) WORLDWIDE PO Box 88 Lansdale PA 19446 Location: 225 S Broad St 215 631-7020 Fax: 214 631-7017 info@macsw.org Web: www.macsw.org Pres Elvis Hoffpaur VP-Sls/Mktg Marion Posen MODERN SALES CO-OP 87 Caplan Ave Barrie ON L4N 9J3 705 792-2245 Fax: 705 792-2252 reid.ferguson@modernsales.ca Web: www.modernsales.ca Pres Don Skuce VP Reid Ferguson Ops Mgr Perry Shareef Sls/Mktg Mgr Eric St. Peters Dir-Mktg Matt Koval Bus Dev Mgr John Vonstene MOHAWK LIFTS (MOHAWK RESOURCES LTD.) PO Box 110 Amsterdam NY 12010-0110 Location: 65 Vrooman Ave 518 842-1431 Fax: 518 842-1289 Toll-Free: 800 833-2006 sperlstein@mohawklifts.com Web: www.mohawklifts.com Sls Mgr Steve Perlstein Mktg Taryn Farewell Sls Ray Pedrick Sls Buck Gasner MONIDEX DISTRIBUTION INTERNATIONAL 10700 rue Colbert Anjou QC H1J 2H8 514 323-9932 Fax: 514 323-0020 Toll-Free: 800 463-4131 monidex@monidex.com Web: www.monidex.com Pres Sal Polletta Purchaser Johnny Sallo Parts Mgr Richard Sfrozin Asst Parts Mgr Phil Carmosino MORGAN MANUFACTURING, INC. PO Box 737 Petaluma CA 94952-0737 Location: 521 Second St 707 763-6848

Fax: 707 763-4507 Toll-Free: 800 423-4692 customerservice@morganmfg. com Web: www.morganmfg.com Pres Carl Butch Palmgren Office Mgr Mary Kinney Cust Serv Mgr Janice Luchini MOTOR GUARD CORPORATION 580 Carnegie St Manteca CA 95337 209 239-9191 Fax: 209 239-5114 Toll-Free: 800 227-2822 Toll-Free Fax: 800 237-7581 info@motorguard.com Web: www.motorguard.com Pres David Barleen Natl Sls Mgr Brian Jacobson Inside Sls Admin Marie Casuga NACE-INTERNATIONAL AUTOBODY CONGRESS & EXPOSITION PO Box 612128 Dallas TX 75261-2128 Location: 6191 N Highway 161 Suite 500 Irving TX 75038-2128 972 536-6444 Fax: 972 536-6445 Toll-Free: 888 529-1641 info@asrwevents.com Web: www.asrwevents.com Mktg/Ops Mgr Shelby Hausler NAPIER ENTERPRISES 4 Nihan Dr Unit 3 St Catharines ON L2N 1L1 905 935-0427 Fax: 905 935-2918 Toll-Free: 800 567-2434 salez@napierenterprises.com Web: www.sportzbynapier.com Pres Roman Napieraj VP Christina Milan Cust Serv Mgr Jackie Weaver Sls/Mktg Rep sales Department Mktg Coord Katie Gordon NASTRA AUTOMOTIVE IND. INC. 3 Sidney Crt Lindenhurst NY 11757 631 225-1225 Fax: 631 225-6418 Toll-Free: 18006NASTRA Web: www.nastra.com CEO Antonio Abbatiello CIO Robert Abbatiello

COMPANY DIRECTORY

LKQ – LECAVALIER 2925 boul Ste-Sophie Sainte-Sophie QC J5J 1L1 450 436-2441 Fax: 450 436-9500 Toll-Free: 800 363-2567 LKQLecavalier.info@lkqcorp. com Web: www.lecavalier.com Dir Gen PR Patrice Rochon

sales@lyman-agencies.com Web: www.lyman-agencies.com Pres Kenneth Morrison

NATIONAL AUTOMOTIVE TRADES ASSOCIATION 1-8980 Fraserwood Crt Burnaby BC V5J 5H7 604 432-7987 Fax: 604 432-1756 Web: www.natacanada.com Pres Rob Lang Exec VP Dale Finch Sec-Treas Bill Burkimsher NEXA AUTOCOLOR 6-2301 Royal Windsor Dr Mississauga ON L5J 1K5 Toll-Free: 888 310-4762 Toll-Free Fax: 800 661-4073 automotiverefinishcanada@ ppg.com Web: www.nexaautocolor.com NEXTBASE-USA 2630 Strozier Ave

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industry listings Unit F El Monte CA 91733 714 993-9628 sales@nextbase-usa.com Web: www.nextbase-usa.com Sls Mgr Keating Leung

COMPANY DIRECTORY

NORTON – AUTOMOTIVE REFINISHING DIVISION 101-435 McNeilly Rd Stoney Creek ON L8E 5E3 800 263-6565 Toll-Free: 800 263-6565 Web: www.nortonautomotive.com Sls Supvr – Maritimes Dennis Mahar Sls Supvr SW Ont Derek Bennie Sls Supvr – Ottawa Nicole Constantineau Reg Sls Mgr Central/Western Cda Robert J Stracina Reg Sls Mgr Eastern Cda Claudio Di Sabato Sls Rep Mtl Daniel Lessard Sls Rep GTA Ryan Beattie Sls Rep QC Andre Briand Mktg Info Spec Angela Spano NORTOOL WAREHOUSING INC. 438 Limestone Cres Toronto ON M3J 2S4 416 667-1083 Fax: 416 667-0812 nortool@autoforce.ca Web: www.nortool.com Pres Daron Misakyan NOVA VERTA (SPRAY BOOTH SOLUTIONS LTD.) 10 Carmel Cres Brampton ON L6P 1Y1 416 985-9041 Fax: 905 794-9041 Toll-Free: 800 668-2921 sprayboothsolutions@bell.net Web: www.novavertausa.com Pres Domenic Muzzi OMEGA ENVIRONMENTAL TECHNOLOGIES (AUTOMOTIVE DIV.) 1401 Valley View Lane Suite 100 IRVING TX 75061 972 812-7000 Fax: 972 812-7001 Toll-Free: 888 286-6342 Toll-Free Fax: 888 663-4287 Web: www.omega-usa.com Pres Grace Davis CIO Thom Davis VP Tommy France ONTARIO AUTOMOTIVE EQUIPMENT 84 Algonquin Rd Little Britain ON K0M 2C0 416 771-1414 Fax: 705 786-9799 andrei.lift@gmail.com Web: www.ont123.ca Owner Andrei Marcoviciu ONTARIO AUTOMOTIVE RECYCLERS ASSOCIATION (OARA) 1-1447 Upper Ottawa St Hamilton ON L8W 3J6 519 858-8761 Web: www.oara.com Exec Dir Steve Fletcher

ONTARIO SPRAY BOOTH LTD. 20 Bram Crt Unit 8&9 Brampton ON L6W 3R6 905 459-9332 Fax: 905 454-3464 Toll-Free: 866 293-3406 ontariospraybooth@bellnet.ca Partner Jim MacDonald OPTIMA SPRAY EQUIPMENT 580 Carnegie St Manteca CA 95337 209 239-9191 Fax: 209 239-5114 Toll-Free: 800 227-2822 info@motorguard.com Web: www.motorguard.com Pres David Barleen Gen Mgr Tim Keating Natl Sls Mgr Brian Jacobson OSRAM SYLVANIA LTD. 2001 Drew Rd Mississauga ON L5S 1S4 905 673-6171 Fax: 905 671-5584 Toll-Free: 800 544-4828 salescanada@sylvania.com Web: www.sylvania.com Pres Jim Johnson VP-Sls John Preville Sls Mgr Rolf Muench Dir-Mktg Steve Duff Mktg Spec Carolyn Roy PAINTLINE PRODUCTS INC. 37 Hamilton Rd Barrie ON L4N 8Y6 705 721-9500 Fax: 705 721-8646 Toll-Free: 800 668-8448 cmakad@paintline.ca Web: www.paintline.ca Pres James Burke VP Jeff Burke Gen Mgr Central Scott South Spray Booth Sls Charles Makad PARASOL INC. 252A Broadway Ave Toronto ON M4P 1V9 416 486-4947 Fax: 416 486-3552 Toll-Free: 888 702-0778 Techline: 416 200-6231 info@parasolinc.com Web: www.parasolinc.com CEO Harjit Bijlani PBE DISTRIBUTORS INC. 1368 United Blvd Coquitlam BC V3K 6Y2 604 540-7200 Fax: 604 526-2237 Toll-Free: 800 663-2523 Natl Sls Mgr Arnie White Dir-Purch Jim Coxford PERMATEX CANADA 1-35 Brownridge Hilton Hills ON L7G 0C6 905 693-8900 Fax: 905 864-8602 Web: www.permatex.ca Mktg Mgr Donny Braga Cust Serv Rep Oneika La Mothe PJ1: PJH BRANDS 8747 E Via de Commercio Scottsdale AZ 85258-3328 480 991-8002 Fax: 480 998-4838 info@pj1.com

Web: www.pj1.com Pres P J Harvey Commun Mgr Penny Harvey PLASTIQUE ROYAL INC. 1120 Place Verner Laval QC H7E 4P2 450 661-8250 Fax: 450 661-7006 POLYCRACKER, INC. 487 Division St Boonton NJ 07005 973 335-2828 Fax: 973 402-7222 Toll-Free: 800 334-2524 polycracker@netscape.com Web: www.fisheyeterminator. com/polycracker Gen Mgr Sharron Lippman PPG CANADA INC. – AUTOMOTIVE REFINISH CANADA 2301 Royal Windsor Dr Mississauga ON L5J 1K5 905 823-8377 Fax: 905 823-0398 Toll-Free: 888 310-4762 AutoRefinish@ppg.com Web: www.ppgrefinish.com PRO FORM PRODUCTS LTD. 604 McGeachie Dr Milton ON L9T 3Y5 905 878-4990 Fax: 905 878-1189 Toll-Free: 800 387-7981 proformprod@bellnet.ca Web: www.proformprod.com Pres Jerry West VP/Gen Mgr Marlene Speck Exec VP Jim Speck PRO SPOT INTERNATIONAL, INC. 2625 Temple Hts Dr Suite ’A’ Oceanside CA 92056 760 407-1414 Fax: 760 407-1421 Toll-Free: 877 776-7768 info@prospot.com Web: www.prospot.com Pres Joran Olsson Adv Rep Debbie DePew PRO-SPRAY AUTOMOTIVE FINISHES 600 Nova Dr SE Massillon OH 44646 Toll-Free: 800 776-0933 info@prosprayfinishes.com Web: www.ProSprayFinishes.com Pres Tom Perry Mktg Mgr Laura Yerkey Dir-Bus Dev Tom Gardner Dir-Natl Accts John Franken PRO-TEK 901 rue Hérelle Longueuil QC J4G 2M8 450 651-4249 Fax: 450 651-9941 Toll-Free: 800 361-7956 sales@pro-tek.ca Web: www.pro-tek.ca Pres Aurèle Chartrand Natl Sls Mgr Jack Vandervelde PROMACH SHOP SUPPLY ET EQUIPMENT 526 ch de la Grande-Côte St-Eustache QC J7P 0E4

450 430-4335 Fax: 450 430-2230 Toll-Free: 888 594-6018 promach@videotron.ca Web: www.promach.ca Pres Gérard Provost Sec Diane Provost PULL-IT CORPORATION/ MO-CLAMP 6920 SW 111th Ave Beaverton OR 97008 503 644-9167 Fax: 503 644-2733 Toll-Free: 800 678-5548 Web: www.moclamp.com Pres Donald R Jensen VP Karen A Crook R & H PRODUCTS 1721 SE Grace Ave Unit F Battle Ground WA 98604 360 687-9784 Fax: 360 687-3452 info@rh-products.com Web: www.rh-products.com Pres Larry Kopkie R.S. FINISHING SYSTEMS INC. 145 Industrial Pky S Unit 2 Aurora ON L4G 3V5 905 881-9768 Fax: 905 727-7555 matthew@rsfinishing.com Web: www.rsfinishing.com Pres Richard Bannister Special Equip Dir Matthew Bannister READING TECHNOLOGIES INC. (RTI) 1031F MacArthur Rd Reading PA 19605 610 372-9200 Fax: 610 372-1984 Toll-Free: 800 521-9200 info@driair.com Web: www.rti-pbe.com CEO Paul Flynn Sls Mgr Larry Parker ROBERT BOSCH INC. – AUTOMOTIVE DIVISION 6955 Creditview Rd Mississauga ON L5N 1R1 905 826-6060 Fax: 905 826-5120 Toll-Free: 800 618-4729 Toll-Free Fax: 877 250-4305 Techline: 800 283-1111 VP/Gen Mgr Niall Davidson Natl Sls Mgr Cameron Young Mktg Mgr Sam Sgro ROBOVENT SOLUTIONS GROUP 3840 Agler Rd Columbus OH 43219 614 428-1700 Fax: 614 428-1701 jim.reid@robovent.com Web: www.robovent.com Pres Tom Chellberg ROUSSEAU MÉTAL, INC. 105 av de Gaspé O St-Jean-Port-Joli QC G0R 3G0 418 598-3381 Fax: 418 598-6776 Toll-Free: 866 463-4270 info@rousseaumetal.com Web: www.rousseau-automotive.com

Mktg Coord Mélissa Barette Mktg/Commun Mgr Marie-Jose Arcand RPM SALES AND MARKETING 250 Ferguson Dr Woodstock ON N4V 1B3 519 421-3986 rzehnal@hotmail.com Partner Paul Murphy Partner Ron Zehnal RTI TECHNOLOGIES, INC. PO Box 3099 York PA 17402 Location: 10 Innovation Dr 717 840-0678 Fax: 717 755-8304 Toll-Free: 800 468-2321 rti@rtitech.com Web: www.rtitech.com CFO Dennis Beaverson VP-Sls Steve Anderson VP-Mktg Kelvin Butz VP-Ops Dan Feeser Sls Rep Teresa Scott VP-Tech Thomas Crandall SAICO-USA 7905 Cochran Rd Suite 100 Glenwillow OH 44139 Fax: 440 542-9173 Toll-Free: 800 933-7876 Techline: 800 224-1007 Web: www.saeco-usa.com Pres Sidney H Bobbitt SAINT-GOBAIN ABRASIVES CANADA INC. PO Box 10 Plattsville ON N0J 1S0 Location: 28 Albert St 519 684-7441 Fax: 519 684-7601 Web: www.saint-gobain.com SASKATCHEWAN ASSOCIATION OF AUTOMOTIVE REPAIRERS INC. PO Box 25083 Saskatoon SK S7K 8B7 306 220-5919 Fax: 306 244-7227 dir@s-a-a-r.com Web: www.s-a-a-r.com Exec Dir Bill Ziebart SAYCO DISTRIBUTORS LTD. – DIV. OF CANBUILT MFG. 103 Milvan Dr Weston ON M9L 1Z7 416 749-6555 Fax: 416 749-7597 Toll-Free: 888 607-2926 sales@canbuilt.com Web: www.canbuilt.com Pres Bill Teskey Sls Mgr Russ Murdock SCA TISSUE NORTH AMERICAS LLC 457-2323 rue Le Caron Montréal QC H4E 0A2 Mktg Mgr Deanne Macdonald SCORPION COATINGS CAN. INC. 25 Rayborn Cres St Albert AB T8N 5B9 780 460-4246 Fax: 780 460-4251 Toll-Free: 888 349-2729 Web: www.scorpioncanada.com

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Pres Ivan Mayer Sls Mgr Terry Mayer Office Mgr Kim Bindon SEFOR INC. 8134 boul Lévesque E Laval QC H7A 1V2 514 326-6000 Fax: 450 665-4133 Toll-Free: 800 463-6000 sefor.inc@videotron.ca Pres Claude Chenier Dir Raymond Sevigny Sec-Treas Claire H Chenier SEM PRODUCTS, INC. 1685 Overview Dr Rock Hill SC 29730 Fax: 803 207-8300 Toll-Free: 866 327-7829 Web: www.semproducts.com Pres Steve Fussy VP-Sls/Mktg George Krul Reg Sls Mgr East Juan Cordova SHANGHAI UB MACHINERY CO. LTD 3294 Artesian Dr Mississauga ON L5M 7J8 905 997-4768 Fax: 905 997-4768 chen_jun0429@hotmail.com Web: www.novatork.com Rep Jun Chen

SHEREX INDUSTRIES LTD. 4180 Morris Dr Burlington ON L7L 5L6 800 263-6656 Fax: 905 639-9537 Web: www.sherex.ca Owner Tom Kane SHERWIN-WILLIAMS AUTOMOTIVE FINISHES 180 Brunel Rd Mississauga ON L4Z 1T5 905 890-1600 Fax: 905 890-0462 Toll-Free: 800 340-6133 canadian.communications@ sherwin.com Web: www.sherwin-automotive. com Dir-Sls/Ops Bob Leibel Reg Mgr Eastern Yves Roy Reg Mgr Western Thayne Christensen Reg Mgr Ontario Daryll O’Keefe Zone Mgr Canada Dave Lalonde Natl Acct Mgr Serge LeBlanc Natl Fleet Mgr Earl Stone Nat Auto Parts Mgr Tom Forster SHERWIN-WILLIAMS INC. – DIVERSIFIED BRANDS DIVISION 18 rue du Bourgogne Kirkland QC H9H 5B4 Location: 101 Prospect Ave Cleveland OH 44115 514 671-0008 Fax: 216 774-1827 rfragnito@sherwin.com

SHOOT SUIT, INC. 1721 SE Grace Ave Unit D Battle Ground WA 98604 360 687-3451 Fax: 360 687-3452 Toll-Free: 800 422-1604 larry@shootsuit.com Web: www.shootsuit.com VP Larry Kopkie SHURTAPE 1506 Highland Ave NE Hickory NC 28602 828 322-2700 Ext. 5464 Fax: 828 322-5583 Toll-Free: 800 438-5779 Ext. 5464 Techline: 828 322-2700 kolender@shurtape.com Web: www.shurtape.com Pres Jim Shuford Cdn Sls Mgr Donna Parkhurst Cdn Sls Mgr Todd Jones Product Mgr Terry Hagood SIA ABRASIFS JJS INC. 900 ch Olivier Saint-Nicolas QC G7A 2N1 418 836-0557 Fax: 418 836-0537 Toll-Free: 800 463-1574 abrasifsjjs@siajjs.com Web: www.sia-abrasives.com Pres Andree Samson Sls Mgr Simon Patry Sls Tech Brett Statchel SNAP-ON TOOLS OF CANADA LTD. 6500 Millcreek Dr Mississauga ON L5N 2W6 905 812-5774 Fax: 905 826-7470 Toll-Free: 800 665-8665 canadacustomercare@snapon. com Web: www.snapon.com/canada VP-Sls/Gen Mgr Brian Ross Mktg Comm Mgr Ray Lavender Mktg Mgr Peter Hoyle SOUTHERN POLYURETHANES INC. PO Box 1300 Blairsville GA 30514 706 781-2220 Fax: 706 835-5897 Web: www.southernpolyurethanes.com SPECIALITY PRODUCT SALES, INC. 420 Deermont Crt SE Calgary AB T2J 5W7 403 271-9270 Fax: 403 271-9191 larry@spsales.com Pres Jack Bergman Gen Mgr Larry Bergman SPECIALTY EQUIPMENT MARKET ASSOCIATION (SEMA) PO Box 4910 Diamond Bar CA 91765-0910 Location: 1575 S Valley Vista Dr 909 610-2030 Fax: 909 860-0184

Web: sema.org Pres/CEO Chris Kersting Sr VP/CFO George Afermow VP-Ops Bill Miller SPECIALTY PRODUCTS COMPANY – SPC PERFORMANCE DIVISION PO Box 923 Longmont CO 80502 Location: 4045 Specialty Pl Longmont CO 80504 303 772-2103 Fax: 303 772-1918 Toll-Free: 800 525-6505 info@specprod.com Web: www.specprod.com Pres/CEO Ben Bigelow Adv Mgr Vickie Wheeler SPECTRA PREMIUM INDUSTRIES INC. 1421 rue Ampère Boucherville QC J4B 5Z5 450 641-3090 Fax: 450 641-3866 Techline: 900 363-8533 administration@spectrapremium. com Web: www.spectrapremium.com VP-Sls/Mktg Jason Best Natl Sls Mgr Max Carter Mktg Mgr Gilles Tremblay SPIES HECKER 408 Fairall St Ajax ON L1S 1R6 800 371-3313 Toll-Free: 800 668-6945 dpc-portal.canada@usa.dupont. com Web: www.pc.dupont.com Bus Mgr Mario Tremblay Commun Mgr Lori Fleming SPRAY GUN SOLUTIONS INC. 13887 W 59th Pl Arvada CO 80004 303 424-3741 Fax: 303 424-8669 spraygunsolutionsinc@msn.com Web: www.spraygunsolutions. com Pres Tom Sullivan SPRAY TECH/JUNAIR AMERICA 1427 N Linden Ave Rialto CA 92376 909 609-6158 Fax: 909 419-7020 Web: www.spraytech.com STANDARD AUTO WRECKERS 1216 Sewells Rd Scarborough ON M1X 1S1 416 286-8686 Fax: 416 286-8690 david@standardautowreckers. com Web: www.standardautowreckers.com Owner David Gold STANDOX 408 Fairall St Ajax ON L1S 1R6 Toll-Free: 800 551-9296 Web: www.standoxna.com STECK MANUFACTURING COMPANY, INC. 1115 S Broadway Dayton OH 45408

937 222-0062 Fax: 937 222-6666 Toll-Free: 800 227-8325 sales@steckmfg.com Web: www.steckmfg.com Pres John Brill VP Rick Vogel STEPHENSON EQUIPMENT LTD. 21 Murray Park Rd Winnipeg MB R3J 3S2 204 831-9633 Fax: 204 831-0585 Toll-Free: 800 325-7326 seco@mts.net Gen Mgr Lindsay Penner STRAIN-TEC MFG. 84 av Leacock Pointe-Claire QC H9R 1H1 514 694-1113 Fax: 514 694-6277 Toll-Free: 800 465-8575 arslan@securenet.net Web: www.straintec-arslan.com Pres/Gen Mgr Arman Gurarslan SUMMIT SOFTWARE & MARKETING SOLUTIONS 12130 Travertine Crt Poway CA 92064 858 547-8697 Fax: 858 547-8698 Toll-Free: 888 377-2661 Toll-Free Fax: 888 377-2661 sales@summitsoftwaresolutions. com Web: www.summitsoftwaresolutions.com CEO Frank Terlep SUNKISS THERMOREACTORS INC. 108 rue Arboit L’Assomption QC J5W 4P5 450 589-6144 Toll-Free: 800 675-0037 sunkiss.thermoreactors@ bellnet.ca Pres Daniel Ayotte VP-Sls/Mktg Peter Phillipson SUNTEK WINDOW FILMS PO Box 4668 Martinsville VA 24115 Location: 345 Beaver Creek Dr Martinsville VA 24112 276 632-4991 Fax: 276 632-0173 Toll-Free: 888 321-5111 Web: www.suntekfilms.com Mgr-Suntek Direct Sls Liza Noland Mktg Coord Yvonne Spencer

com Pres John O’Halloran Sls/Tech Mgr Gary Cooper Mktg Coord Michelle O’Hara Acct Mgr Liz Wilson TOOL INVENTORY & APPRAISAL SYSTEM INC. PO Box 1056 Cookstown ON L0L 1L0 Fax: 705 458-9822 Toll-Free: 866 877-2259 Web: www.toolappraisal.com Pres Tony Auchincloss TOPRING 895 boul Industriel Granby QC J2J 1A6 450 375-1828 Fax: 450 375-1408 Toll-Free: 800 263-8677 solutions@topring.ca Web: www.topring.com TRACER PRODUCTS – DIV. OF SPECTRONICS CORPORATION 956 Brush Hollow Rd Westbury NY 11590 516 333-1254 Fax: 516 876-8411 Toll-Free: 800 641-1133 Toll-Free Fax: 800 354-2353 info@tracerline.com Web: www.tracerline.com Pres Jonathan Cooper VP-Sls/Mktg Gary Fixel Natl Sls Mgr Mike Fleming Mktg Commun Mgr Bob Savasta TRANSTAR AUTOBODY TECHNOLOGIES INC. 2040 Heiserman Dr Brighton MI 48114 810 220-3000 Fax: 810 220-3048 Toll-Free: 800 824-2843 Toll-Free Fax: 800 477-7923 publicrelations@tat-co.com Web: www.tat-co.com Pres/COO Charles Fuqua Jr Cdn Sls Mgr Cheryl Selwood Mktg Spec Michelle White Dir-Mktg Steve Rogal TRIM-GARD COMPANY LIMITED 472 Newbold St London ON N6E 1K6 519 681-1090 Fax: 519 681-9880 Toll-Free: 800 265-6074 sales@trim-gard.com Web: www.trim-gard.com Gen Mgr Monte Goble

SUPER 48 SALES INC. 215 Rivermede Rd Concord ON L4K 3M5 905 669-4020 Fax: 905 738-8270 sales@super48sales.com Web: www.super48sales.com Pres Ali Ratanshi Mgr Rose Ladha Cust Care Shelly Lalji

TRISK LTD. 466 Speers Rd Floor 3 Oakville ON L6K 3W9 905 399-2800 Fax: 416 352-5738 Toll-Free: 866 478-4328 sales@hedsonna.com Web: www.hedsonna.com Gen Mgr Mike Bertrand Cust Serv Mgr Dustin King

SUPERFINISH SYSTEMS LTD. 1034 Toy Ave Pickering ON L1W 3P1 905 619-9785 Fax: 905 683-3311 Toll-Free: 877 778-7746 info@superfinishsystems.com Web: www.superfinishsystems.

U-POL US INC. 630 Selvaggio Dr Ste 300 Nazareth PA 18064 610 746-7081 Fax: 610 743-8654 Toll-Free: 800 340-7824 Toll-Free Fax: 800 787-5150 sales-us@u-pol.com

COMPANY DIRECTORY

SHAVER INDUSTRIES INC. 20 Steckle Pl Unit 8 Kitchener ON N2E 2C3 519 894-4800 Fax: 519 894-4726 Toll-Free: 888 766-8328 sales@shaverinc.com Web: www.shaverinc.com Pres Mark Shaver

Web: www.duplicolor.com VP-Sls Brian Padden Dir-Sls Doug Arnold Natl Sls Mgr Riccardo Fragnito Product Mgr Steve Spirko

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industry listings Web: www.u-pol.com Pres Calvin M Sanders VP NA Ops Michael C Sanders U.S. CHEMICAL & PLASTICS 600 Nova Dr SE Massillon OH 44646 330 830-6000 Fax: 330 830-6005 Toll-Free: 800 321-0672 techinfo@uschem.com Web: www.USChem.com Pres Tom Perry Mktg Mgr Laura Yerkey Dir-Natl Acct John Franken

COMPANY DIRECTORY

UAP INC. 7025 rue Ontario E Montréal QC H1N 2B3 514 256-5031 Fax: 514 256-8469 Web: www.uapinc.com Pres/COO Robert R Hattem VP-Sls Joe Herauf VP-Prod Dev Tom Hunt ULTIMATE LININGS, LTD. – NEW BUSINESS DEVELOPMENT DIVISION 6630 Roxburgh Dr Suite 175 Houston TX 77041 713 466-0302 Fax: 713 937-0065 Toll-Free: 800 989-9869 info@ultimatelinings.com Web: www.ultimatelinings.com VP-Sls/Mktg John Jamroz VP Barry McCoraroy UNI-RAM CORPORATION 381 Bentley St Markham ON L3R 9T2 905 477-5911 Fax: 905 477-8922 Toll-Free: 800 417-9133 Web: www.uniram.com Pres Sam Yamamoto Gen Mgr Gord Meehay Sls Mgr Jay Farquharson Reg Rep Larry Bergmann UNI-SÉLECT INC. 170 boul Industriel Boucherville QC J4B 2X3 450 641-2440 Fax: 450 655-9532 Web: www.uni-select.com Pres/CEO Richard G Roy Pres/COO Auto Canada Gary O’Connor Pres/COO Auto USA Willi Alexander VP-Sls/Mktg Brent Windom VP MIS Robert Buzzard VP-Corp Dev Guy Archambault Mktg Mgr Linda Donnini UNI-SÉLECT PRAIRIES INC. 11754 170th St Edmonton AB T5S 1J7 780 452-2440 Fax: 780 444-3308 Toll-Free: 800 667-2862 Web: www.uni-select.com Gen Mgr Sean Corcelli Ops Mgr Ken Glen Mktg Mgr Bob Chapman Hum Res Mgr Sandy Finseth Admn Mgr Adele Parks UNICURE SPRAYBOOTHS 104 Spence Lane Nashville TN 37210

615 889-3330 Fax: 615 889-6773 Toll-Free: 800 868-3033 unicure@spraybooths.com Web: www.spraybooths.com Natl Sls Mgr John Abernathy Cust Serv Mgr Doug Debelak UNITED SPRAY BOOTHS LTD. 380 Bradwick Dr Concord ON L4K 2W4 905 738-5489 Fax: 905 738-6751 Toll-Free: 800 901-3338 Web: www.unitedspraybooths. com Pres Jarvis Warda VP Peter Stamos UNITOOL INC. 9220 rue Charles-de-Latour Montréal QC H4N 1M2 514 384-9102 Fax: 514 383-4963 Toll-Free: 800 361-0417 Toll-Free Fax: 800 361-0112 info@unitool.com Web: www.unitool.com VP-Sls/Mktg Jay Tutunjian Purchaser Nathalie Hadjetian Admin Aline Hadjetian URETHANE SUPPLY COMPANY 1128 Kirk Rd Rainsville AL 35986 256 638-4103 Fax: 256 638-4103 Toll-Free: 800 633-3047 info@urethanesupply.com Web: www.urethanesupply.com USI OF NORTH AMERICA, INC. 565 Commerce St Franklin Lakes NJ 07417 201 405-7760 Fax: 201 405-1070 Toll-Free: 877 874-6362 sales.usi@usius.com Web: www.usiofnorthamerica. com Pres Richard Bannister UVIEW ULTRAVIOLET SYSTEMS INC. 1324 Blundell Rd Mississauga ON L4Y 1M5 905 615-8620 Fax: 905 615-9745 Toll-Free: 877 776-8486 sales@uview.com Web: www.uview.com CEO Phil Trigiani Pres Tony Ferraro Intl Dir-Sls Les Paulowski VALCO CINCINNATI CP, INC. 411 Circle Freeway Dr Cincinnati OH 45246 513 874-6550 Fax: 513 874-1424 Toll-Free: 800 788-3865 lonnie@valcocp.com Web: www.valco-cp.com Pres Rich Santefort Sls Mgr Lonnie Purkiser Sls Mgr Lonnie A Purkiser Cust Serv Mgr Margaret Meeks Tech Support Brian Santefort VALLEY CARCOLOR INC. 13-19257 Enterprise Way Surrey BC V3S 6J8 604 530-5622 Fax: 604 530-2410

Gen Mgr Cal Belton VALSPAR INC. (PLASTI-KOTE) 1636 Shawson Dr Mississauga ON L4W 1N7 905 671-8333 Fax: 905 671-0254 Toll-Free: 888 234-5790 Toll-Free Fax: 877 604-4325 Web: www.plastikote.com Natl Sls Mgr Auto Channel Gus Amodeo Distrib Ctre Mgr Matt Carlson VALSPAR REFINISH, INC. 901 3rd Avenue SE Minneapolis MN 55402 Fax: 601 798-6147 Toll-Free: 800 845-2500 Web: www.valsparautomotive. com Mktg Mgr Gina Mahan Hum Res Mgr Suzanne Connell Mktg Coord Adam Hollowell VIKING BLAST AND WASH SYSTEMS 3810 N Toben Wichita KS 67226 316 634-6699 Fax: 316 634-6658 Toll-Free: 800 835-1096 sales@vikingcorporation.com Web: www.vikingcorporation. com Gen Mgr Deron Lock Mktg/Adv Mgr Kristen Knox VISKON-AIRE CORPORATION 410 Winfield Ave Salisbury MD 21801 410 543-8802 Fax: 410 543-0545 Toll-Free: 800 336-3758 sales@viskon-aire.com Web: www.viskon-aire.com Pres Rob Johnson Natl Sls Mgr Mike Small Cust Serv Mgr Jane Shehan W & E SALES CO., INC. 370 Elizabeth Ave Newark NJ 07112-2708 973 824-2000 Fax: 973 824-7382 Toll-Free: 800 932-9009 wemail@wesales.com Web: www.wesales.com Gen Mgr Richard Carr WEATHER TECH CANADA 1164 Walkers Line Burlington ON L7M 1V2 888 905-6287 Toll-Free Fax: 800 461-1458 sales@weathertechcanada.com Web: www.weathertechcanada. com Pres Mark Ruzycki VP Tony Page Natl Sls Mgr Ron Hughes WELLS MANUFACTURING CORP. PO Box 70 Fond Du Lac WI 54936-0070 Location: 26 S Brooke St Fond Du Lac WI 54935 920 922-5900 Fax: 920 922-3585 sales@wellsmfgcorp.com Web: www.wellsmfgcorp.com

WESTERN STATES MFG. PO Box 3655 Sioux City IA 51103 Location: 811 Main St 712 252-4248 Fax: 712 258-4368 westernweld@aol.com Web: www.westernweld.com Gen Mgr Kerry T Bressler

Saskatoon SK S7K 1S7 306 665-7061 Fax: 306 653-4332 Toll-Free: 800 667-3964 wssl.cls@sasktel.net Web: wssl.ca Pres/Gen Mgr Clarence L Schneider VP/Asst Mgr Glen Schneider

WHITE & PETERS LTD. 101-1368 United Blvd Coquitlam BC V3K 6Y2 604 526-4641 Fax: 604 526-4632 Gen Mgr Mort Hall

WÜRTH CANADA 6330 Tomken Rd Mississauga ON L5T 1N2 905 564-6225 Fax: 905 564-3628 Toll-Free: 800 263-5002 Toll-Free Fax: 800 347-0677 Web: www.wurthcanada.com Mktg Mgr Goran Abramovic

WHOLESALE AUTO PARTS WAREHOUSES 106 Caledonia Rd ST-Isidore ON K0C 2B0 613 524-2400 Fax: 613 524-2793 Toll-Free: 866 864-5800 wap1@ROGERS.COM Web: www.wholesaleautopartswarehouses.com CEO Trevor Kingsbury CFO Penny Cook Sls Mick McDonald

ZURAWEL PATTON SAMPLE 16 Citadel Pk NW Calgary AB T3G 3X8 403 519-5666 Fax: 403 547-6398 duane@zps.ca Web: www.zps.ca Co-Owner Duane Zurawel Co-Owner Bill Sample Co-Owner Gord Patton

WILSON AIR TOOLS & EQUIPMENT 1236 Speers Rd Unit 3 Oakville ON L6L 2X4 905 847-6663 Fax: 905 847-7073 nvince@bellnet.ca Pres Norm Vince Sls-Industrial Ted Willis WIZARDS/RJ STAR, INC. 11469 8th St NE Hanover MN 55341 763 497-5155 Fax: 763 497-5125 Toll-Free: 800 356-7223 sales@wizardsproducts.com Web: www.wizardsproducts.com Owner John Schlumpberger Pres Amy Antonsen Bus Mgr Susan Antonsen WORLD AUTO PARTS (CANADA) LTD. 355 Carlingview Dr Unit 1 Etobicoke ON M9W 5G8 416 675-6767 Fax: 416 675-6755 Toll-Free: 800 668-4434 Techline: 800 668-4434 Web: www.monaco-group.ca Pres Dominic Monaco VP Alan Alber Gen Mgr Warren Brown Ops Mgr Nancy Wilson Terr Mgr Richard Tothe Terr Mgr Francois Fortin Wrhse Mgr Steve Hurd WORLDWARE ENTERPRISES LTD. 30 Rosslinn Rd Cambridge ON N1S 3K1 519 621-8244 Fax: 519 622-5281 Toll-Free: 866 621-8244 crobinson@eatoils.ca Web: www.eatoils.com Natl Sls Mgr Charles Robinson WSSL AUTO PARTS 1633 Ontario Ave

32 Bodyshop l January 2013 l www.bodyshopbiz.com

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products

Celebrity Welder Jessi Combs Launches Welding Gear Line For Female Metalworkers

New Disposable Paint Cup System

Norton, a brand of Saint-Gobain, announces the launch of the TORQ Paint System with SpillGard. Norton TORQ Paint System is manufactured with the company’s proprietary SpillGard technology, comprised of a quick-connect lid, innovative self-sealing valve, and triple seal. Because all components are disposable, paint technicians bring a completely clean system into the booth every time, eliminating the possibility of contamination.

The quick-connect lid is simply and securely locked onto a spray gun with a click technicians can hear and feel. With the innovative self-sealing valve, Norton TORQ Paint System with SpillGard eliminates the need to use plugs for transporting, storing or shaking.

Norton www.nortonautomotive.com

The Jessi Combs line of welding gear is Lincoln Electric’s latest fusion of style and safety, offering welding apparel tailored – and sized – specifically for women. Combs, a popular television personality and fabricator, is the perfect choice to work with the company to introduce the new line of female personal protection apparel. A skilled welder, she has appeared on such shows as Discovery Channel’s Mythbusters and Overhaulin’. She currently co-hosts All Girls Garage and the new Overhaulin’ on the Velocity Channel. All Jessi Combs products can be found in the new Lincoln Electric Welding Gear Catalog.

The first product in the new female line is the Jessi Combs Viking 1840 Series Amp Angel Auto-Darkening Welding Helmet. The comfortable helmet has subtle graphics and features a 90 x 110 mm cartridge to keep the weight to a minimum. External continuous 9-13 shade control makes it easy to adjust on the fly and continuous sensitivity and delay offer customized responses for every application.

The Jessi Combs Women’s Shadow Welding Jacket, tailored especially for women’s sizing, features a cooling front and back flame-retardant panels. A flip up collar, adjustable snap sleeves and a snap cinch waist keep spatter out, while two horizontal flap pockets secure personal items.

Lincoln Electric www.lincolnelectric.com

Measuring Gauge Module for Inclination Changes Autorobot Finland has developed a new additional module for the EzCalipre 2/3D measuring gauge called Autorobot Tracker, for tracking the inclination changes of the vehicle during the measuring process. Autorobot Tracker uses also wireless WLAN technique to communicate with the measuring computer and reports all the changes in vehicle inclination after EzCalipre has been calibrated to the vehicle. If inclination of the vehicle is changed, measuring software will change the calibration of the EzCalipre accordingly. With Autorobot Tracker unit it is possible to measure the whole vehicle including body, chassis and side structures using the same calibration of the EzCalipre tram gauge.

Autorobot Finland www.autorobotfinland.com

34 Bodyshop l January 2013 l www.bodyshopbiz.com

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products

Lincoln Electric Launches New Welding Safety Interactive Guide

Super Maxi Pressure Washer Does the Job The 50330 Super Maxi sprayer is a must for all shop chemicals.

The Super Maxi lets you wash a paint gun thoroughly with only a couple of ounces of thinner. A paint gun that has not been properly cleaned will dispense old paint particles into the new paint job, causing an expensive redo. The versatile Super Maxi sprayer accepts acetone, toluene, ME.K., wax and grease, solvents, and more.

FBS Distribution Co. Inc. www.fbs-online.com

Four-Stage Filtration From Your Air Compressor

The Lincoln Electric Company’s new Welding Safety Interactive Guide converts Lincoln Electric’s award-winning Welding Safety Interactive DVD into an online format that is easily accessible and viewable on computers, tablets, and mobile phones. Designed to educate arc welders about potential arc welding safety hazards and the safe practices they should follow, the guide offers information on a wide variety of topics, including how to avoid electric shock, prevent fire and explosions, and choose appropriate personal protection equipment. The program’s content is designed to be understood by welders at all experience levels, providing a valuable resource for everyone from welding students to professional welders out on the jobsite.

Lincoln Electric www.lincolnelectric.com

New Repair Adhesive Lord Corporation, maker of Fusor Automotive Repair Adhesives, metal and plastic bonding solutions for the automotive collision repair market, recently launched the Fusor 132/133 Sand in 10 Bumper Repair Adhesive. Developed for collision repair professionals, Fusor 132/133 repair adhesive can be used on bumpers, bumper tabs, emblems, door trims, interior and exterior plastic repairs and cosmetic repairs. With capabilities to be used on all types of plastic (doesn’t require plastic identification), this product sands to a perfect feather edge without roll up in just 10 minutes. With quick sand and clamp times, touch time is reduced.

Lord Corporation www.lord.com

Cleaning, drying, and heating the atomizing air from your existing compressed air source can be accomplished with The Solution by Martech Services Company. The four-stage filtration is outfitted with an automatic moisture discharger.

Then the clean air is further filtered to remove moisture content for super dry air. A controller, with digital outputs, allows user to set the temperature of the atomizing up to 165 degrees F. The Solution is shipped complete with a 3/8” x 35” foot spray air hose. It is easy to use, simple to install, and affordable to maintain. The Solution works well with both waterborne and solvent-based paint systems.

Martech Services Company www.breathingsystems.com

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Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com.

To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE ELECTRONICS Allan’s Automotive Electronics Ltd.

www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service.

We provide service and warranty for most makes of automotive test equipment.

AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability.

To learn more about our products, request a catalogue today. www.aisinaftermarket.com Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

advertiser index

AUTOMOTIVE RECYCLERS Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686.

Experienced Shipping Department to Ensure Parts Arrive Safely.

BUSINESS MANAGEMENT SERVICES The Automotive Aftermarket E-Learning Centre Ltd www.aaec.ca AAEC - BEST - Business Evaluation Support & Training - Instructing and Coaching with the Proven Business Management Tools that drives a shop’s Bottom Line, Team Culture and Marketplace Credibility.

HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

Duracool Refrigerants

www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology. Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

WAREHOUSE DISTRIBUTORS & BUYING GROUPS Bestbuy Distributors Limited www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers.

The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group Kerr Machine Shop Group Inc.

www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

ADVERTISERS INDEX

Company Anest Iwata

Page #

BMW

Company 2

Page # www.anestiwata.com

40

www.bmw.ca

Classic Bumpers and Fenders

17,19,21

www.classicbumpers.com

DuPont Performance Coatings

5

www.cromax.dupont.com

First Choice Auto Repair Systems Inc

33

www.EZpartorder.com www.EZShopManager.com

H & S Autoshot

11

www.hsautoshot.com

Hyundai Canada

13

www.hyundaicanada.com

Kennedy Paint Consulting

39

www.southernpolyurentanes.com

Martech Services

12

www.breathingsystems.com

Mirka

23

www.mirka.com

Pro-Spray Automotive Refinishes

9

www.ProSprayFinishes.com

Valspar Automotive

7

www.valsparautomotive.com

36 Bodyshop l January 2013 l www.bodyshopbiz.com JOBBER NEWS / OCTOBER 2012

p36 dec,Internet.indd 36 pxx OCTOBER INTERNET.indd 45

REFRIGERANT

Stay up to date at

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products

Continued from page 35

Paint Coating Packaging Innovation AkzoNobel Automotive & Aerospace Coatings Americas announces the introduction of click&go—a patent pending “pouch and frame” packaging solution designed for bodyshops, designed to enable the refinish process to become less complex, more efficient, and more sustainable. The North American introduction of click&go will initially be designated for use with Sikkens clearcoat products. Packages will be offered in multiple sizes with products that provide choices suitable for a variety of application needs. The unique design enables painters to simply open the package to combine the clearcoat and hardener. Once the package is closed and given a quick shake it is immediately ready to be secured on the paint gun.

AkzoNobel www.AkzoNobel.com

Popular Hobart Handler 140 Wire Feed Welder Receives Upgrades

Hobart Welding Products Introduces New Online Product Selector

Hobart Welding Products has launched its new EZ Selector, an easy-to-use, web-based tool that allows consumers visiting Hobartwelders.com to select the best Hobart equipment solution for their welding or cutting needs. Simple search criteria prompts users to select their material thickness and available input power, for example, and receive quick, accurate product recommendations. Visitors can obtain more detailed information about the recommended products with just a click of a button, and will also receive to up to two alternative product recommendations. Hobart makes it “EZ” to find the right product for most welding or cutting projects. The EZ Selector is even compatible with Smartphones.

Hobart Welding Products www.hobartwelders.com/products/selector

On-Line Calendar and Scheduling Platform

Hobart Welding Products announced that it has added several new upgrades to its popular Hobart Handler 140 wire feed welder. The upgraded welder now features an industrial cast aluminum wire drive system that provides durable, consistent wire feeding performance, along with a new five-position voltage control selector that increases arc control and a thermal protection indicator light that alerts the user if the welder is becoming overheated. A heavy-duty 200-amp work clamp rounds out the upgrades. The work clamp features a rugged, plastic-dipped handle to improve the user’s grip and a wide opening for attaching to thick materials.

Hobart Welding Products www.hobartwelders.com

Summit Software and Marketing Solutions has introduced CalCentral, a universal calendaring and scheduling platform.

This new calendaring and scheduling solution is designed to connect all participants in the claims and repair process.

According to Summit, CalCentral will allow consumers, shops, insurers, agents and other industry participants to view, share and manage appointments, deliveries, services and communications from a single, integrated platform.

Summit Software Solutions www.Summitsoftwaresolutions.com

Stay up to date at www.VOCcompliance.com www.bodyshopbiz.com l January 2013 l Bodyshop 37

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survey

T

AFTERMARKET – OEM PARTS SURVEY

here is no question that the decision between aftermarket and OEM, between new and recycled, comes into play every day, at every shop across Canada.

Overall, our Aftermarket – OEM Parts Survey, responded to by 80 shops in the first 72 hours, found that the proportion of aftermarket parts usage had increased in the last year, although comments suggested that OEM suppliers are fighting back.

“Insurers have increased the usage, but with OEM manufacturer programs we are able to price-match OEM part to aftermarket. So in a lot of cases, even though the estimate calls for aftermarket, we install OEM,” says one of the respondents.

Shops generally put pressure from insurers at the core of the push for aftermarket parts, with some 36% of respondents stating that they had been asked to use aftermarket parts on a vehicle as young as one year old.

“It used to be two years old and 20,000 km was the rule for OEM parts. Now some insurers don’t care if there is 10 km on the car. Use the cheapest available – used, OEM, aftermarket or repair,” says one shop.

There was, however, evidence of increasing confidence in aftermarket parts at the top of the quality spectrum. One shop actually gave a ringing endorsement.

“CAPA-certified [is] a non-issue for us.

We will not use unless they are CAPA. As for OE, we’ve had more issue with the quality of parts than CAPA-certified.”

“My opinion is in the last few years the aftermarket quality has really improved since, say, 10 years ago. Most late-model vehicle parts are just as good, or better in some cases, than the OEM ones. Obviously the OEMs are seeing the same thing; otherwise they would not be offering programs to try and cut out the aftermarket.”

Our survey also revealed that while CAPA certification has a high level of awareness – 85% said they are “very aware” – it is the flipside for the newer NSF program, of which more than 75% said they were not aware.

Clearly NSF has some work to do here.

But the variability of aftermarket parts seems to be the key issue. While some respondents said they have even had issues with OEM parts, it’s generally accepted that they meet a consistent quality level, whereas “aftermarket” can vary greatly in fit and finish.

And a number of respondents expressed concern about the impact of consolidation in the aftermarket and recycled parts sector, with some respondents saying it has caused discounts to dwindle.

Still, overall it continues to be an issue of education.

“The issue has and seemingly continues to be the lack of knowledge with respect to insurance policy provisions so we may properly advise our clients and insurers regarding

appropriate usage of these parts. As a large portion of collision repairs involve an insurance claim, it is crucial that shops properly understand the provisions of the applicable insurance policy. Also, it is of greater importance to be able to properly advise the customer of the pros and cons to aftermarket parts usage and articulate it in a manner that is clear and comprehensible by a layperson. Our industry really needs to step up in this regard.”

38 Bodyshop l January 2013 l www.bodyshopbiz.com

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Universal Clear 1:1 Mix High solids yet easy to spray

Whether your specialty is restoring a record setting 1 of 10 GTO Judge Ram Air IV Convertible or everyday insurance work Southern Polyurethanes has a first rate product for you.

• Would you like to buy proven high quality products for a reasonable price for a change?

• Do you enjoy paying inflated prices to cover your competition’s big contract?

• Do you enjoy paying extra for products only to see that money spent on a NASCAR driver you probably don’t even like?

2K regular Build Primer 4:1 Mix Sand in 30-40 minutes!

While we might not be a household name, Southern Polyurethanes has made a name for itself by manufacturing high quality products which have been proven time and time again from Pebble Beach to Barrett-Jackson not to mention in 1000s of body shops. If this sounds too good to be true, type “Southern Polyurethanes. aka SPI” into your favourite search engine and see for yourself.

If our lower prices scare you, then let us apologize for not being greedy, not offering your competitor a $100,000 contract and not sponsoring race cars.

While we no longer manufacture base colours, we do • Are the insurance companies adjusting your paint material manufacture an array of clears and primers to fit any body rates up to go along with the 7 - 12% price increases that shop whether your shop uses waterborne or solvent-borne your paint supplier slaps you with every year? basecoats.

Now Available in Canada from

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For more information about Original BMW Parts, contact your BMW Retailer or visit bmw.ca/parts.

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©2012 BMW Canada Inc. “BMW”, the BMW logo, BMW model designations and all other BMW related marks, images and symbols are the exclusive properties and/or trademarks of BMW AG, used under licence.

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