Bodyshop January 2014 by Media Matters

Bodyshop SYSTEMS CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

January 2014

SMARTEN UP YOUR

CANADA POST CANADIAN PUBLICATIONS MAIL AGREEMENT #40069240

Embracing Today’s Total Shop Solutions

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Plus: SEMA/ASRW Show Wrap-Ups Collision Repair Market Report New I-CAR Courses CCIF Edmonton Report

INSIDE: BODYSHOP 2014 DIRECTORY Visit www.bodyshopbiz.com

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Auto PartsBridge gives you: “Auto PartsBridge has been a great help. We try to match prices for body shops and it was a struggle until the Auto PartsBridge program came along. Auto PartsBridge is user-friendly, and orders are easily processed without hassle.” Alan Wu, Parts Advisor OpenRoad Hyundai, Richmond, B.C.

Hyundai parts at competitive prices Genuine Hyundai Electronic Parts Catalogue (EPC) More illustrations than other collision software Improved cycle time VIN-specific orders One-click parts ordering

P P P P P P

Auto PartsBridge is available at no cost to body shops. Also available for Acura and Honda (Kia coming soon).

Your bridge to genuine Hyundai parts is here

Call Infomedia at 1-888-807-1370 or email: apb@ifmnorthamerica.com You can also contact your local Hyundai dealer for more information

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

contents

January 2014 l Volume 43, Issue 6

Features 18

SEMA and ASRW Show Wrap-Ups

Collision Repair Market Outlook

I-CAR Training Curriculum: New Courses

CCIF Report: Edmonton Meeting

The 2013 editions of both SEMA and ASRW proved to be more successful and well attended than in previous years, proving that the collision repair and automotive aftermarket industries are on a very promising upward trend. Here’s a wrap-up of the highlights of both shows.

The AAIA’s 2013 Digital Collision Repair Trends Report provides a fascinating snapshot of trends and changes affecting the American and Canadian collision repair industries. Here’s a synopsis of some of the information in the report, with a focus on the Canadian market.

I-CAR is highlighting three new courses in its 2014 curriculum of particular relevance to today’s bodyshop technician. Here is a synopsis of the new courses on offer.

The Canadian Collision Industry Forum held its fall meeting at the Fairmont Macdonald Hotel in Edmonton, Alta., on Saturday, September 28, 2013. We present excerpts from the reports presented at that meeting. The next CCIF meeting is scheduled for Toronto on Saturday, February 4, 2014.

Cover 14 Smarten Up Your Systems: Embracing Today’s Total Shop Solutions There are many excellent software systems on the market today that streamline every aspect of the day-to-day running of the bodyshop, from systematizing the estimating process to running the minutiae of a successful business. Some of these systems are so powerful and multifaceted that a surprising number of shops simply aren’t aware of how much they can do to improve productivity.

Bodyshop 2014 Directory.......................................25-33

In Every Issue 4

Publisher’s Comment

Internet Directory

News

Advertisers Index

Spray Gun Products

20 visit us at bodyshopbiz.com In the next issue: Our March issue focuses on technology and tools, insurers and the bodyshop, new metal updates, shop equipment and more. Plus: Bodyshop’s 2014 Cross Canada Shop Survey. www.bodyshopbiz.com l January 2014 l Bodyshop 3

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

from the publisher

Bring Passion, Reap the Rewards It is a reality of the human condition that some people are better at some things than others. And, while our coddling-at-all-costs society may be breeding a generation of young people who feel they’re all special at everything, there is no escaping this basic human fact. I will leave it up to others who think far more deeply than I do about the prospects of our future over the long haul under the leadership of youth raised in this age. I will say this, however: as special or un-special as any individual may feel – as talented or untalented an individual may be in any particular endeavour – what is far more important to their success is whether they have a passion for what they are doing, and whether they can direct that passion to fuel the hard work that goes into making a real career out of what they love to do. While it can be imagined that there are some minimum attributes to be taken into account – it would be difficult to be a really accurate painter if one were colour-blind, for example – the world is full of exceptions to any rule I try to think up. If 5-foot-3 Tyrone “Muggsy” Bogues can play in the NBA, if a diabetic kid from Flin Flon, Manitoba named Bobby Clarke can captain his Philadelphia Flyers to two Stanley Cups and score a bunch of goals along the way, if Alex Zanardi can lose his legs in a crash and can come back to win not one but two Paralympic Gold Medals, virtually anything is possible. If you have the will. If you have the passion. In fact, I submit to you that even those who have tremendous talent really succeed because they have passion, too. And while you might take from these examples the lesson that the challenges you face in business somehow pale by comparison (and on one level, I suppose they do), I hope that you also take the lesson that the passion you have for the business you have built in this industry runs just as deep and the accomplishments you have made are far more significant to your family, your staff, and your community than any of the admirable accomplishments you may read in the sports pages. It is that passion for the business which has sustained you, and those who are part of your team, through the thick and thin of the market, the increasingly complex nature of your business relationships, and the challenging financial circumstances that you have seen year in, year out. And, as we look forward to 2014, I suggest you exercise another take on the topic: when you look at potential hires of any age, look beyond the skills they might bring to your operation. Look, if you can, beyond their body of work, and see if they bring a passion to your meeting. If a candidate already lacks passion when you’re meeting for the first time, you’re sure to be on a downward trend that may even spread to others on your team. Look for passion. Listen for it in their tone of voice. See it in how excited they get when they talk about the prospect of coming to work for you. The rest can be taught, and the passion they bring will make even that so much easier. And lastly, work to keep that passion alive in your own world. It will sustain you and help sustain those around you too. It is what will set you apart from the competition and make you a winner, every day. B Andrew Ross aross@bodyshopbiz.com

PUBLISHER Andrew Ross 416-510-6763 aross@bodyshopbiz.com MANAGING EDITOR Martha Uniacke Breen mubreen@bodyshopbiz.com EDITORIAL CONSULTANT Brian Harper CONTRIBUTORS Nate Hendley Leslie C. Smith SALES MANAGER Jay Armstrong 416-510-6745 jarmstrong@bodyshopbiz.com PRODUCTION MANAGER Steven Hofmann 416-510-6757 shofmann@bizinfogroup.ca ART DIRECTOR Choo Hwee Kuan PRINT MANAGER Phyllis Wright CIRCULATION MANAGER Selina Rahaman 416-442-5600 ext.3528 CUSTOMER SERVICE Roshni Thava 416-442-5600 ext 3555 VICE-PRESIDENT Alex Papanou PRESIDENT Bruce Creighton BODYSHOP is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd. 80 Valleybrook Drive, Toronto, ON M3B 2S9 Phone 416-442-5600 Fax 416-510-5140 Subscription rates: Canada – $39.95 (add applicable taxes) per year, $62.95 (add applicable taxes) for 2 years, single copy $7.00. USA and all other foreign – US$61.95 per year. U.S. single copy US$10.00. All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner. Nor may any part of this publication be stored in a retrieval system of any nature without prior written consent. US Office of Publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-1118. Periodicals postage paid at Niagara Falls, NY. US Postmaster: send address changes to Bodyshop PO Box 1118, Niagara Falls, NY 14304-1118. From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Tel: 1-800-268-7742 Fax: 416-442-2191 E-Mail: privacyofficer@bizinfogroup.ca Mail to: Privacy Officer, Business Information Group, 80 Valleybrook Drive, Toronto, ON M3B 2S9 ISSN 0045-2319 Online 1923-354X Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return postage guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept. — Bodyshop Magazine, 80 Valleybrook Drive, Toronto, ON M3B 2S9 “We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage”.

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WE’RE ALL FOR PRODUCTIVITY

DUPONT REFINISH IS NOW CROMAX With the independence of Axalta Coating Systems, our parent company, we’ve seized an opportunity to stand out in an all-new way. So while the products you know are still as strong as ever, today they’re backed by a bold,

big name and future. We’ll continue to stand for efficiency, clarity, support and growth— from the front of the body shop to the back. Because from today forward, we are Cromax. Learn more at www.cromax.com

Axalta Coating Systems™, the Cromax logo, Cromax® and all marks denoted with ™ or ® are trademarks or registered trademarks of Axalta Coating Systems, LLC and its affiliates, used under license by Axalta Coating Systems Canada Company. © 2013 Axalta Coating Systems Canada Company. All rights reserved.

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news

White Continues as Top Global Car Colour for 2013 P

PG Industries has released its annual automotive colour trend data, which shows that white continues to be the most popular car colour globally based on 2013 automotive build data. According to PPG’s global data, white ranked first (up 3% from last year to 25%) and silver and black tied for second (18% each). These were followed by grey, red, natural hues, blue and green, all of which maintained the same share of popularity as in 2012. In North America, white remains most popular (21%), followed by black (19%), grey (17%), and silver (15%). These were followed by red, blue, natural hues and green. In South America, however, silver leads in popularity (33%), followed by white (29%), black (13%), grey (11%), red (8%), natural (3%), blue (2%), and green and other colours (1% total). “While white continues to be the most dominant choice in car colour, we see growth in the variety of whites being offered to consumers,” says Jane E. Harrington, PPG manager, colour styling, automotive (original equipment manufacturer) coatings. “Car manufacturers are seeking ways to create variations of white, silver, black, and grey that are specific to their brands and that complement different vehicle types. Distinct effects such as

micas, glass flakes, fine bright aluminum, and hue-shifting pigments help them achieve this.” In fact, across North American vehicle types in 2013, PPG found that: • Sport models are most likely to feature shades of red and blue; • The largest percentage of gold and beige vehicles is in the minivan segment; • Luxury vehicles, 57% of which were grey in 2013, are most likely to feature effect finishes in black metallic and white pearl;

• Colour varies most across sport utility vehicles (SUVs), with relatively equal distributions finished in shades of white, black, blue, red and grey. Looking ahead, Harrington says drivers may see more blue in 2014 models. PPG’s data has shown increases in the popularity of blue for certain regions and vehicle types, such as an increase in North America this year and more than double the popularity in sport models there between 2011 and 2013.

What Youth Think About the Skilled Trades

he Canadian Apprenticeship Forum – Forum canadien sur l’apprentissage (CAF-FCA) provides fresh insights into the way youth across Canada perceive the skilled trades in its latest report, Apprenticeship Analysis: Youth Perceptions of Careers in the Skilled Trades. Current and anticipated skills shortages, combined with a demographic crunch as baby boomers retire, have raised expectations around recruiting the next generation workforce. An important element of attracting young people to the skilled trades is under-

standing how their perceptions and attitudes affect career decisions. In this report, CAF-FCA documents the findings of a national survey with more than 800 students across Canada in spring 2013, and compares the results to findings from a parallel investigation in 2004. “CAF-FCA members have placed a high priority on raising awareness among young people about apprenticeship, trade certification and career opportunities in the skilled trades. Apprenticeship remains a first-choice

solution to addressing skills shortages,” says Sarah Watts-Rynard, executive director of CAF-FCA. “Over the last decade, the apprenticeship community has expended tremendous resources on this effort. Gauging how youth perceive the trades today tells us where we’ve seen successes and provides a roadmap to inform future initiatives.” Survey results indicate youth are more open to considering a skilled trades career than they were in past, are Continued on page 8

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news Continued from page 6

BASF receives Supplier Award from Tesla

more aware career options, have better access to information and value the contribution of tradespeople. “We can definitely see improvement in youth awareness and attitudes,” Watts-Rynard said. “At the same time, we’re seeing the need for stronger messages around opportunities for women and better outreach to parents and others who provide career direction to students.” Read the full report at www.caf-fca. org.

ASF was honoured by Tesla Motors with its Supplier Award for excellence in delivery performance at Tesla’s Fremont, Calif. manufacturing and engineering complex in October. “It is an honour to receive this award. The collaborative relationship we have with Tesla has enabled us to innovate and deliver the performance they need,” said Joe Schmondiuk, vice president of global accounts for BASF Coatings Solutions in North America.

AYCE, CIIA Announce Funding

imo Abdulkadir of the AYCE Employment Services and John Norris of the collision repair trade association, CIIA, recently announced two new initiatives to help the industry and young workers. The first is an opportunity for shops to access up to $6,800 in employment incentives and a further $1,000 in training subsidies on the successful hiring of a young person into the industry. Because most of those new employees become apprentices in the compulsory licensed trade of Auto Body and Collision Damage Repairer, the employer is also eligible for a further up to $10,000 tax credit per year in the form of the Apprenticeship Training Tax Credit. Employers simply contact AYCE in Toronto or Mohawk College’s Employment Services in Hamilton or CES Fanshawe College in London to enroll, find their young worker and participate in the incentive funding. Workers with any interest in the industry or secondary school experience are invited to also submit their names with these publicly funded agencies to be available for hiring. In addition, AYCE Employment Services will help employers prescreen qualified candidates in the GTA. Employers can call AYCE at 416 491 7000 x 203. AYCE Employment Services will match available workers to the needs of the collision repair industry and help

BASF receives Tesla Supplier Award for Excellence in Delivery Performance

handle the incentive grants providing continuing monitoring and support. Workers looking to enter industry apprenticeship or pre-apprenticeship, auto painting, detailing or any collision repair career are welcome to register with AYCE in the GTA area. In the Hamilton and London area, applicants can check in with their local College employment service.

Discount Rentals Forms Global Partnership with Europcar

iscount Car and Truck Rentals Ltd. announced a new alliance with Europcar, a car rental network operating in more than 130 countries. Under this new partnership, Discount Car and Truck Rentals will provide customers across Canada with fast and convenient access to one of the largest rental car outlets located in Europe, Central America, Mexico, the Caribbean, Africa, the Middle East, the Asia-Pacific region, and beyond. In addition to giving travellers access from Canada to Europcar’s international network, Discount Car and Truck Rentals, with nearly 300 locations across Canada, will also serve Europcar customers from around the world

who are seeking vehicle rentals in Canada. “The entire Discount Car and Truck Rentals team is very excited about this new alliance. For the first time in our 33-year-history, we are able to offer the entire globe to our Canadian customers and clients by partnering with Europcar,” says Jay Singer, president and CEO of Toronto-based Discount Car and Truck Rentals. “We have the utmost confidence that Europcar will take great care of our Canadian customers. As well, we look forward to reciprocating with the highest level of service to their customers and clients visiting our beautiful country.” Roland Keppler, CEO of Europcar Group, which is based in France and owned by Eurazeo, one of the leading listed investment companies in Europe said the alliance with Discount is part of the company’s overall objective to expand its presence and services for customers in North America. “The new partnership with Discount is the next step in our strategy to further develop our global footprint and extend our opportunities in the world’s car rental market, especially in North America,” Keppler said.

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Automotive Finishes

Where Speed Meets Green R-M® believes you shouldn’t have to choose between being productive and being VOC compliant. That’s why we’re introducing Onyx HD™ Low VOC Productive System, a compliant solventborne alternative that dries quickly in most shop environments. When you switch to Onyx HD, you can enjoy the benefits of a tried and true solventborne system that meets all VOC standards for North America and uses COLOR-MAX®, one of the fastest and most accurate color tools in the industry. To learn more, please call 800-825-3000 or visit www.basfrefinish.com/onyx-sb. ©2013 BASF Corporation

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Scan with a QR code reader to learn more about Onyx HD Low VOC Productive System.

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news

Continued from page 8

2014 SRT Viper GTS to Feature Anodized Carbon T

he Chrysler Group’s SRT (Street and Racing Technology) brand announced it will produce an exclusive, limited run Anodized Carbon Special Edition package for the SRT Viper GTS model. Part of the special edition package is the new metallic matte exterior colour that is being used for the first time by the Chrysler Group to add to the exclusivity of the SRT Viper. “We’ve been waiting for the right time to use this striking new exterior colour at the Chrysler Group and as the flagship for the SRT brand, the Viper is the perfect vehicle to showcase this combination of finishes and details to create such a unique look,” says Ralph Gilles, president and CEO – SRT Brand and Motorsports, Chrysler Group LLC. “The Viper’s unique, hand-built and hand-painted process allows us to create these ultraexclusive special series builds. At SRT,

the art of the American exotic supercar is every bit as important as its performance, and this car is for the enthusiasts who feel that way too.” The new metallic matte exterior body colour brings the Viper GTS a one-of-a-kind, luxurious look by providing even greater accentuation to the

vehicle’s form. The metallic finish adds depth while the dark matte colour amplifies the Viper’s sinister quality. A limited production run of 50 Viper GTS models with the Anodized Carbon Special Edition Package begins in Jan. 2014 at the Conner Avenue Assembly Plant in Detroit.

CARSTAR Opens Ottawa East (Surgenor) Location

ARSTAR Ottawa East (Surgenor) joins the CARSTAR franchise family as one of two new centres in Ottawa. CARSTAR Ottawa East (Surgenor) is located at one of Ottawa’s largest dealerships, the Chevrolet Buick GMC Cadillac Limited Dealership at 939 St. Laurent Boulevard. With 14,000 sq.ft. of production space, the centre works with high efficiency servicing 100 cars a week complete with 2 new Termomeccanica full water borne spray booths and a custom full downdraft prep deck. In addition to auto collision repair, paintless dent repair and glass repair and replacement, the centre offers full mechanical service. Owners Pat McGurn and Michael McGurn continue to build on the success of a business that has proudly served Ottawa since 1972. With such a long-standing position in the community, CARSTAR Ottawa East (Surgenor) has built a reputation on goodwill and excellent customer service. “When we decided we wanted to be a part of a collision network, it was clear to us that CARSTAR offered more than the others,” says Kevin Jamieson, the centre’s

manager. “CARSTAR has built a prominent brand and position in the industry, as well as many strong relationships.” Managing a team of 19, Kevin has 36 years of experience in the automotive industry, 20 of which have been in a management role. CARSTAR Ottawa East (Surgenor)’s community involvement make them a perfect fit with the CARSTAR values, as they lead the city’s automotive dealers in supporting the United Way in Ottawa. Kevin adds, “We support the United Way because they support many local organizations and affect so many members of the community.”

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Enterprise Adds Self-Service to Priority Pass Program

n enhanced version of Enterprise Rent-A-Car’s Priority Pass program lets replacement rental customers enjoy the benefits of technology while experiencing a new level of personalized service. Priority Pass simplifies and expedites the process of arranging for a replacement rental car after a collision, a process that can be daunting and time-consuming for an inexperienced renter. As first launched, Priority Pass allowed an insurance company or bodyshop to send Enterprise an authorization for a replacement rental

using Enterprise’s Automated Rental Management System (ARMS). Enterprise would then contact the customer to complete the rental authorization and schedule a time to pick up the customer at the body shop and drive him to the rental branch to complete the reservation process and be on his way. Introduced more than two years ago, the Priority Pass program led immediately to improved customer satisfaction scores and continues to do so, not only for Enterprise but also for its insurance and bodyshop partners.

Now the enhanced Priority Pass, which also is mobile enabled, further expedites the rental transaction by adding a self-service option so customers can complete the reservation process online. Enterprise sends the customer an email with a link that enables him to pre-register for Priority Pass so that he can get into his rental car and drive away almost immediately upon arriving at the branch. Rather than spending time on paperwork, the Enterprise representative now can focus on familiarizing the customer with his rental vehicle and answering his questions.

Ontario Drivers’ Love-Hate Relationship With Winter

ntario drivers have a love-hate relationship with snow tires – they love how they make winter driving so much safer, yet they hate putting them on their cars, suggests a new survey commissioned for Centennial College’s School of Transportation. Seventy-nine per cent of Ontarians who drive say snow tires create a safer winter driving experience, with 87% correctly understanding that even allwheel-drive vehicles need them. But only 53% of drivers in the province install them on their own cars. The usage rate of winter tires is similar between the sexes: 52% of men versus 55% of women. However, 47% of women say they get nervous and stressed about driving in the winter, while only 28% of men admit they are uneasy driving in snow and ice. Eastern Ontario drivers are the most likely to install winter tires, with 69% installing them each year, by far the highest rate and perhaps influenced by the fact neighbouring Quebec is the only province to legally require drivers to use winter tires. “The vast majority of Ontario drivers know they should use winter tires, but only half do so,” says Centennial College automotive professor Stephen Leroux. “This truly is a conundrum for all road users.”

Other survey results include: • To avoid driving in snow, 43% stayed home from work or school, 38% cancelled a social engagement and 20% missed a medical appointment; • 40% of male drivers strongly agree they are confident in their winter driving skills, compared with 16% of women; • 42% of drivers whose personal income exceeds $100,000 a year are strongly confident in their driving skills;

• 44% of drivers 18 to 34 say winter driving makes them stressed, dropping to 31% for those 55-plus. “In addition to installing four matching snow tires, Ontario drivers ought to have licensed mechanics ensure their cars are ready for winter,” says Leroux. “This is a small price to pay for potentially saving your life and the lives of your passengers, not to mention other motorists.” Continued on page 12

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Continued from page 11

F Did you know that when you are spraying a catalyzed paint product in a spray booth or prep deck, the proper personal protection equipment is an air-supplied respirator? Air supplied respirators must be supplied with Grade “D” Breathable Air. Quality Air Breathing Systems are designed to provide Grade “D” Breathable Air from your existing compressed air system, for compliance with current CSA Standards when using an air supplied respirator. Systems sized from one person to twelve persons at the same time. We offer complete systems, with proper filtration and carbon monoxide monitors, panel mounted, and ready to use. Available in belt mounted, wall mount, and portable versions.

Fix Auto Adds Ontario Locations

ix Auto is proud to welcome two new strategic partners: Frank Keseru from Fix Auto Kingsville and Dan Lorbetskie from Fix Auto Ottawa Airport. Located at 1717 Division Road N. in Kingsville, Ontario, Fix Auto Kingsville first opened its doors in 1979 and moved to its current location in 1983. Founder Frank Keseru started the company on a simple principle: “Take care of your customers and they will come back. Through Fix Auto Kingsville. this principle, we have grown from a one-car garage operation to one of the largest car repair facilities in Essex County,” says Keseru. It is on this approach that the bodyshop has been through an expansion and upgrade four times to be able to service local customers, fleet repairs and insurance collision claims. Located at 2638 Mac Street in Ottawa, Fix Auto Ottawa Airport is the second most recent location to join the Fix Auto network in Ontario. Owner Dan Lorbetskie has been in the collision trade for close to 20 years, starting his collision repair career while still in high school. It is during these years where Lorbetskie learned all aspects of the production side of the business ultimately leading him to an auto body apprentice licence from Algonquin College. He then went on to work in a custom shop gaining experience in high end painting and attention to detail and later working in a flat rate shop learning the in’s and out’s of collision repair in a fast paced environment. Lorbetskie’s passion for the industry also led him to take a teaching position at a local college to share his passion for the industry with young people. Husband and wife team, the Lorbetskies are also the owners of Fix Auto Gloucester. The separate experiences of the Lorbetskies over the years have made them great business partners in this industry. Their endless energy and commitment towards their business and staff continues to drive their success as a team.

Appointments Jon Arnett has been appointed as general manager/managing director, Carfax Canada. Arnett brings over a decade of automotive experience in Canada to Carfax, including time in the vehicle history industry. Arnett will oversee efforts to continue expanding the scope of information reported to Carfax and the availability of Carfax Reports throughout the provinces. Arnett has worked extensively with dealers as well as senior executives at auto manufacturers in both Canada and the U.S during his time in the auto industry. He also is fluent in French. Mirka Abrasives Canada is pleased to announce the addition of Yves Roy to its team as National Sales Director. In his new position, Yves will be responsible for managing the activities of Mirka’s sales team. He can be reached at 514-618-9379. Mirka also announces the addition of two new members to its sales team. Stephane Preston has been named sales representative for the Montreal and South Shore area. In his new position, Preston will serve as a first point of contact for Mirka’s current and future customers in the area. He can be reached at 514-618-7674. Mirka has also announced that Keren Binmahar will now serve as sales and marketing assistant. In this role, Binmahar will act as a vital support person for the other members of the Mirka team.

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SATA® RPS® Dispenser System

All SATA RPS components have their defined place: cups, lids and sieves 

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Flat Wall Unit

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800.884.7282 sales@satacanada.com

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software

By Martha Uniacke Breen

SMARTEN UP YOUR

SYSTEMS

Embracing Todayâ&#x20AC;&#x2122;s Total Shop Solutions 14 Bodyshop l January 2014 l www.bodyshopbiz.com

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software

here are many excellent software systems on the market today that streamline every aspect of the day-to-day running of the bodyshop, from systematizing the estimating process to running the minutiae of a successful business. Some of these systems are so powerful and multifaceted that a surprising number of shops simply aren’t aware of how much they can do to improve productivity. We chatted with some of the major collision repair industry software providers to explain how these systems – including, possibly, the system already in place in your shop, as it operates now or with a few key enhancements – can make life in the bodyshop better. Terry Allen is president of Speedy Collision, a chain of nine repair shops in Alberta. Whereas many collision repair professionals are experts at collision repair rather than computer technology, Allen is unique in that he is a former entrepreneur in the information technology field, so he is more aware of what technology can and can’t do for bodyshops than most. “We’ve all experience the wait times with getting vehicles repaired and when you have a collision, the backlog to get an estimate – let alone the repair completed – [can be] lengthy,” observes Allen. “Our technology and consumer backgrounds allowed us to look at this industry in a different way. We analyzed the industry, including the consumer and supplier components. We immediately realized that a revised process driven with technology could influence the customer experience with collision repair.” At the heart of any good system today is its ability to make communications among stakeholders – the shop, the insurer, and the consumer – better. As Mark Fairhurst, marketing director at Audatex Canada, points out, “Experiencing an accident and going through the repair process is an anxious time in a vehicle owner’s life. Anything that can help shops better manage their customers’ expectations will pay off immediately. At the same time, shops need to keep insurance partners informed as to the progress of the repair.”

In the modern world, the ways that we all communicate with each other are proliferating. Being able to communicate with the customer in their preferred medium is crucial, not only for the consumer but for the shop. A good shop system will be able to communicate with the customer in whatever way they feel most comfortable: text, email, online, instant message, or even Facebook, Twitter or Instagram.” Fairhurst continues, “Consumers benefit from these options as it provides transparency into the repair and lets them share their experience with friends and family. Repair shops benefit with fewer phone calls, enhanced customer service, and greater marketing exposure via social media.” Mike Jerry of Mitchell Systems points out that a lot of communications can be agebased; while an over-50 person might still reach for the phone to call the shop and check on the status of the repair, many younger people consider that to be equivalent to writing with a chisel and stone tablet. They much prefer communications by tweet, BBM message, email, text, online and social media communications. Web-based solutions (like Mitchell’s) can send updates to all stakeholders simultaneously. Furthermore, these systems remove the difficulties of multiple insurer platforms as well. “Various insurance companies will have their own SOPs in the ways they receive data,” Jerry points out. “Mitchell was one of the founding companies to utilize the CIECA standard, which means the shop can write an estimate in Mitchell, and any shop management system can receive the information efficiently no matter what the insurer’s preferred platform.” Frank Terlep of Summit eMarketing Sherpas explains that Summit’s emarketPlace platform provides the collision repair facility with virtually every type of Web, social and mobile communication, sales, marketing and customer service solution the consumer or insurer would use at every stage before, during and after the repair. “The platform includes a standard and mobile website, an automated unsold estimate sales and follow-up system, email/text/social media and mobile vehicle status, photo Continued on page 16

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software

Continued from page 15

and video sharing, two-way email and text messaging, social media integration (Facebook, twitter, Google+, LinkedIn), module apps for both Android and Apple smartphones and tablets, email, text- and social-mediabased CSI, reviews and ratings, online reputation management, integrated CRM system for consumers, brokers, insurers and dealers, plus an automated customer referral and retention system that keeps the collision repair facility connected with the consumer automatically for up to 10 years after the accident.” Progi president Diane Chaine agrees that streamlining and making the communications process easy and transparent for all interested parties is a key part of doing business today. This applies not just to keeping the consumer (and the insurance company) completely up to speed on the repair as it progresses, but starts right at the beginning with the estimating progress. A key feature of Progi’s just-introduced ProgiSync is its Web-based calendar format, which starts with allowing interested parties – whether it’s the claims adjuster, the appraiser, or consumer – to book estimate appointments with a few keystrokes. Then a related product, ProgiLog, lets the consumer or insurer go online whenever they like and check the status of the repair as it goes through the process. The system is configured slightly differently for insurers and consumers, but both achieve the same goal: to make the entire process from first notice of claim to the completion of the repair easy, transparent, and efficient. “What the bodyshop does is define the steps,” explains Chaine. “Each time there’s a change, it’s uploaded, so the consumer can actually ‘see’ the shop working on their car. It’s reassuring to consumers to see how the repair is progressing, and saves both the shop and consumers time in phone calls.” While communications are a key component of these systems, some new offerings go beyond the ability to make communications among consumers, insurance partners, and the shop easy and productive to transact.

While communications are a key component of these systems, some new offerings go beyond the ability to make communications among consumers, insurance partners and the shop easy and productive to transact. As Anthony Giagnacovo, managing director, Audatex Canada, explains, “We’ve addressed the number-one complaint [from shops], which is double-keying. From the estimating process, you can analyze entire parts procurement requirements, real-time inventory (i.e., parts sourcing), right into shop process via AudaShop Manager software, to the consumer through our AudaWatch program.” Giagnacovo points out that the integrated nature of the various components of the Audatex platform provides a straight-through process that is unique in the marketplace. Giagnacovo points out that another important component is being able to track data, manage feedback through CSI scores and actually provide analytics that can help guide future business decisions and allow the shop to see where it stands in relation to the industry at large, for example, information that can be utilized in a host of ways. “Our InsightPlus solution is an analytic business tool that extracts information from any system, and can provide a wide range of measurements to provide data analysis for the shop. It also incorporates industry comparative data, which enables the shop to measure

its performance not only in relation to its own data [i.e. over several quarters, for example], but in terms of the industry in general.” Knowing this information, says Giagnacovo, provides a context of sorts: a drop in sales may indicate a weakness that needs further investigation, for example, or just a reflection of overall softening in the local industry as a whole. “Data alone is nothing,” says Giagnacovo. “But being able to use it to produce results is everything.” In the case of Speedy Collision, Allen and his associates embarked on an extensive mission to find software that allowed the company to manage all aspects of the collision repair process and ensure that it integrated seamlessly into their existing estimating software. The company ultimately chose Audatex’s AudaShop Manager because of its versatility and the integration not only with other products in the Audatex family, but with other interfaces used by insurers, accounting systems, and parts suppliers. They also liked features such as the intuitive graphical user interface of the system and its breadth of platforms with which to communicate with customers. Ultimately, the goal of a great shop software system should be its ease of use, versatility, power, and ability to enhance the customer experience as well as shop efficiency. Being able to communicate with the consumer and the insurer in whatever platform they choose, as well as employing estimating software that sets this important initial step into motion efficiently, are the key considerations for many shops. But the best systems today can provide a lot more for the shop, from streamlining shop processes, to keeping up with changes to vehicle technology, to enhancing marketing activity, to providing business data that the shop can apply directly to future decisions. Being able to make the best use of these tools is more than optional. Increasingly, as the collision repair industry becomes more and more competitive, it could be the key to survival.

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14-01-08 6:55 AM

Thank You ! from

A special thank you on behalf of the entire Bodyshop team to the many industry professionals who have made what we do at Bodyshop possible. To the many people who have offered their wisdom and guidance in the many articles throughout the year, thank you. To those who have trusted us with their advertising investments, thank you. To the great many among you who have taken the time to read and to offer us your knowledge and perspectives, on the phone, in writing, and at the many industry events we attend, thank you. Together you keep Bodyshop Magazine current, relevant, and successful, even after more than 40 years. Thank you and hereâ&#x20AC;&#x2122;s wishing everyone a safe and happy holiday season and great year ahead.

Andrew Ross | Publisher and Editor Jay Armstrong | Sales Manager Martha Uniacke Breen | Managing Editor

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Steve Hofmann | Production Manager Hwee Choo | Graphic Artist Selina Rahaman | Circulation Manager

13-12-09 7:38 AM

sema wrap-up

AUTOMOTIVE AFTERMARKET INDUSTRY WEEK 2013

SEMA Show Confirms Resurgence of Automotive Specialty Equipment Industry T

his year’s SEMA Show has left no doubt that the automotive specialty equipment industry is stronger than ever. While final attendance figures were still being audited at press time, organizers report that more than 126,000 credentials were issued prior to the event, with thousands more processed onsite. The numbers represented a 7% increase over the previous year, and the highest in SEMA Show history. Walking the show floor, attendees and exhibitors alike could see a clear increase in activity at every booth throughout the course of the show. “A trade show is a reflection of the industry it serves,” says Chris Kersting, SEMA president and CEO. “The unprecedented participation levels this year indicate the industry is moving into growth mode. This was a record-breaking year and we’re seeing companies ready and eager to do business.” On the show floor were 2,381 exhibiting companies, representing all facets of the automotive specialty-equipment market, from accessory and appearance products, performance products, wheels, tires and suspension – basically anything and everything anyone could want to personalize

While final attendance figures were still being audited at press time, organizers report that more than 126,000 credentials were issued prior to the event, with thousands more processed onsite. The numbers represented a 7% increase over the previous year, and the highest in SEMA Show history.

Hottest Car, Sport Compact, Truck, And 4X4-SUV Announced At SEMA

his year’s SEMA Award for the top trending vehicle models in four categories were announced at SEMA. The Ford Mustang was named Hottest Car, the Scion FR-S took the Hottest Sport Compact honours, the Ford F-Series won Hottest Truck, and the Jeep Wrangler received the Hottest 4x4-SUV award. The SEMA Show has always been the annual event where the newest and most innovative products are seen first,” says Chris J. Kersting, SEMA president and CEO. “The SEMA Award celebrates the industry’s unique ability to identify and set the trends that influence consumers worldwide. “Now in its fourth year, the SEMA Award helps guide consumers toward the hottest-trending and most accessory friendly vehicles on the market,” adds Kersting. “Our SEMA Show exhibitors are industry visionaries who determine the winners of the SEMA Award. The booth space is a ballot and the vehicles they choose to showcase in their booths are a vote. The A 2013 Scion FR-S customized by JDM Sport, an most prominent models in each category are the winners.” The Jeep Wranexample of one of the makes that received a SEMA gler was recognized as the “Hottest 4x4-SUV” for a fourth consecutive award for hottest car of the year. year. The SEMA Award recognizes vehicle models that specialty equipment manufacturers believe are the best platforms for accessorization and that showcase the year’s coolest products. Kersting presented the award to Pietro Gorlier, president and CEO of Mopar, Chrysler Group LLC’s service, parts, and customer-care brand. “Consumers are increasingly interested in customizing vehicles, so having an accessory-friendly platform is important,” says Kersting. “The Jeep Wrangler has consistently ranked Number One as the Hottest 4x4-SUV since the inception of the SEMA Award, a clear reflection of its versatility.”

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13-12-09 11:56 AM

sema wrap-up The SEMA Award recognizes the hottest cars of the year, chosen by counting the vehicles on display at the show. The Ford Mustang was named Hottest Car, the Scion FR-S took the Hottest Sport Compact honours, the Ford F-Series won Hottest Truck, and the Jeep Wrangler received the Hottest 4x4-SUV award. From left: SEMA President and CEO Chris Kersting; SEMA’s immediate-past Chairman Scooter Brothers; Steve Hatanaka, Scion auto shows and events manager; John Felice, Ford vice president of marketing, sales and service; Pietro Gorlier, MOPAR president and CEO; SEMA Chairman Nate Shelton; and SEMA Chair-elect Doug Evans.

ANOTHER MIRKA INNOVATION

Custom work, restoration vehicles and hot rods are among the more enjoyable sights on display at SEMA each year. Here, a ’57 Chevrolet Bel Air, restored by Danchuk Mfg. Inc.

– to more than 200 million cars, trucks, SUVs, and power-sport vehicles on and off the road. Representing mostly small businesses, the exhibitors were able to connect with more than 60,000 buyers from around the world. “We’re seeing more exhibitors take part in programs such as the New Products Showcase,” says Kersting. “This is an indication to us that exhibitors are looking for and taking advantage of ways to get the most out of their show experience. They are actively looking to connect with new and existing buyers. More than 2,000 entries were submitted into the Showcase, with the best-of-thebest receiving special recognition.” The SEMA Annual Market Report, available exclusively to SEMA members at www.sema.org/automotive-aftermarket-research, estimates there were $31.32B in retail sales in 2012, up from less than $28B during the height of the recession in 2009. Based on the excitement and attendance at the 2013 SEMA Show, this year promises to continue that upward trend.

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13-12-09 11:57 AM

nace wrap-up

ASRW 2103:

New Format Wins with Attendees, Exhibitors A

utomotive Service & Repair Week (ASRW), consisting of NACE and CARS, was held Oct. 16-18, 2013 at the Mandalay Bay Convention Center in Las Vegas, and proved to be a success with both showgoers and exhibitors. While final attendance figures were still being tallied at press time, over 170 exhibitors representing a wide cross section of the automotive service and repair industry were on hand for the show part of the conference. New for the 2013 event, Automotive Service & Repair Week (ASRW) shifted to a two-day expo, with three days of education. The change came in response to feedback gathered from loyal exhibiting companies as well as attendees, and allowed participants to enjoy the same number of expo hours as in the past, but streamlined into two action-packed days. Among the highlights of this year’s event, the ASRW Industry Forum panel discussion (always a popular and significant part of the ASRW line-up) and the creation of a new on-floor networking event were well received by attendees. According to Ron Pyle, ASA president, this year’s modifications to the ASRW structure reflected feedback received from both exhibitors and attendees. “After diligently compiling, researching and examining feedback from our loyal participants, these changes reflect the culmination of months of work,” Pyle said. “This new show structure was carefully crafted to foster a deeper level of networking and community among attendees and within the industry, and provides a solution to a longtime industry need identified through our research.” New format, large crowd dominate festive event The annual Welcome Party for attendees and exhibitors was held on the show floor immediately after the expo closed on Wednesday. All exhibitors and attendees were invited and encouraged to attend. “ASA was thrilled with the turnout of the Welcome Party, and excited to see exhibitors and attendees continuing to network throughout the evening – even after the party ended,” said Dan Risley, ASA executive director. “We’re so pleased at the numerous positive comments we’ve received about the changes we made to this event.” Mike Anderson Headlines Opening General Session/Collision Industry Forum The Opening General Session/Collision Industry Forum was held on Thursday, Oct. 17. Sponsored by Axalta Coating Systems, it combined the powerfully motivating message of a traditional keynote presentation with the industry-specific focus of a forum. The session, “The Future is Not Set in Stone,” was led by wellknown industry expert Mike Anderson, the second-generation

Approximately 170 exhibitors, representing a wide cross-section of the automotive service and repair industry, were on hand for the show part of the ASRW/CARS/NACE conference, held in October at the Mandalay Bay Convention Center in Las Vegas.

bodyshop owner and consultant, who charmed the audience with anecdotes, humour and real-world advice for their businesses. At the conclusion of the session, Anderson was presented with the prestigious 2013 Joe Jackson Industry Champion Award, by Axalta Coating Systems. The award recognizes individuals in the collision repair industry who reflect admirably on the industry through outstanding leadership, charity, or humanitarian works. Third Annual MSO Symposium Back By Popular Demand Returning for a third year to the ASRW lineup, the MultiShop Operator (MSO) Symposium was held October 16 to a sold-out crowd of 275 MSOs with two or more locations. The day-long event featured high-end content specific to collision repair MSOs and an evening networking reception. “We had the combined benefit of collision repairers and capital market leaders, as well as expert speakers on leadership and decision-making contribute to our interactive event that focused on the current and future state of the U.S. collision repair industry,” said Vincent Romans, The Romans Group, producer of the MSO Symposium. Designed for MSOs who aspire to improve their skills and knowledge, the symposium featured six sessions on topics of interest to the MSO market segment, ranging from industry consolidation to the nature and secrets of great leadership. The MSO Symposium was so popular with attendees that the event was full from start to finish. Several attendees commented it was the main reason they came to Las Vegas to attend ASRW. The 2013 MSO Symposium was produced in memory of Matthew Ohrnstein, who produced the event in 2011 and 2012. Classes at ASRW 2013 A broad range of courses covering a wide variety of both management and technical subjects brought together NACE and CARS attendees with experts from within the industry and beyond. ASRW’s educational sessions also included I-CAR supplemental training and the annual MSO Symposium for qualified collision shops. Planning for ASRW/CARS/NACE 2014 is already well underway, with the conference planned for July 31-August 2, 2014 and the Exposition for July 31-August 1. Both events are planned to take place during Industry Week 2014, at the Cobo Center, Detroit, Michigan.

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13-12-09 11:57 AM

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13-11-26 1:07 PM

aftermarket parts outlook

AAIA’s Collision Repair Market Outlook

he Automotive Aftermarket Industry Association’s (AAIA) 2013 Digital Collision Repair Trends report, an online 67page descriptive analysis of data compiled from primary AAIA research, (U.S.) federal government, and independent research data sources, highlights the size and scope of the U.S. collision industry, including the paint, body and equipment (PBE) aftermarket, with a brief analysis of the Canadian collision industry. It also includes analyses of factors influencing the collision industry, automotive collision insurance coverage, and the Direct Repair Program (DRP). According to this year’s report, collision repair-related sales by aftermarket repair shops grew 2.3% in 2012 to $39.7 billion. This growth was driven by several factors such as increased number of registered vehicles, increased road congestion causing a higher frequency of accidents per year, and increased collision repair cost per vehicle. The report also reveals an optimistic statistic as well, showing that despite a significant increase in vehicles on the road, vehicle crashes that caused injuries or fatalities has declined steadily since 1990. What follows are excerpts from the report, with an emphasis on trends in the Canadian collision repair industry. Copies of the new 2013 Digital Collision Repair Trends report are now available – cost is $125 for AAIA members and $250 for non-members. To order, visit www.aftermarket.org and click “Market Intelligence,” or call AAIA market intelligence at 301-654-6664. The Collision Repair Industry in Canada The Canadian collision repair industry is a diverse mix of organizations that operate in every part of the country to repair roughly one million vehicles with claimed collision damage per year. The industry includes collision repair facilities, PBE suppliers, automobile insurance companies, educators/trainers, and other related industry segments. Collision repair bodywork in Canada varies with vehicle age. Based on available data, close to two-fifths (38%) of Canadian vehicles receiving professional bodywork (DIFM) are

between eight and 12 years old. Another quarter of DIFM bodywork is attributed to vehicles more than 12 years old (25%). Canadian Bodywork Suppliers: Market Breakdown The Canadian DIFM bodywork market is driven by three major entities: independent repair shops, new car dealers, and specialty shops. Based on available data, independent repair shops (38%), specialty shops (20%) and new car dealers (17%) comprise threequarters (75%) of professional bodywork in Canada. Auto parts stores, service stations, tire, and other types of retail outlets in Canada account for the remaining one-quarter of the professional bodywork market. The Canadian collision industry generally comprises automotive repair and maintenance services. The number of bodyshops remained nearly consistent from 2005 to 2009 with a dip during the recession of 2007-8, ranging from a low of 21,869 shops in 2008 to a high of 22,856 shops in 2005. In 2009, the figure was 22,561 shops in operation in Canada. Canadian Bodywork Market Revenues The Canadian automotive repair and maintenance services industry earned $14.2 billion in 2011, up 4.2% from 2010. During that time span, operating expenses grew by 3.3% to $13.2 billion. Salaries, wages, and benefits accounted for 29.3% of the total operating expense. Average annual operating profit rose from 6.3% in 2010 to 7.2% in 2011. Automotive Aftermarket: Employment Figures A total of 460,263 people were employed in the Canadian aftermarket industry as a whole in 2012, up 1.6% from 2011. The largest employer was the automobile dealer sector, accounting for 28.8% of total employment. Six out of seven sectors experienced job growth, with motor vehicle parts manufacturing posting the highest job growth (4.6%). The growth was offset by a job loss of 1.9% in the tire dealers sector. OEM Vs. Aftermarket Parts Demand Analysis of the Canadian collision industry by

Mitchell International shows that parts accounted for 44.9% of the average value per repairable vehicle appraisal. It also noted that while the prices of aftermarket, remanufactured and Like Kind and Quality (LKQ) parts have been increasing, OEM parts use has declined significantly. Canadian parts suppliers, like their U.S. counterparts, have been reducing their collision parts inventories in response to the declining trend in OEM parts use. Research indicates a gradual increase of OEM parts from 2011 through 2012, culminating in a decrease of 75.9% in Q4 2012 to 74.2% in Q2 2013. Aftermarket parts used in collision repairs shows an upward trend from 12.7% in Q4 2012 to 13% in Q2 2013. While remanufactured parts showed a slight improvement from 2.8% in Q4 2012 to 3.1% in Q2 2013, it is below the percentage of parts used during the same quarter in 2012. Used parts accounted for 9.7% of the total market in Q2 2013, compared to 11.1% in Q2 of 2011. Collisions and Casualties 1990-2010 Analysis of collisions and casualties from 1990 to 2010 show that fatal collisions, defined as vehicle crashes that resulted in at least one death, have been steadily declining since it peaked at 3,963 in 1990 and reached its nadir in 2010. The number of fatal crashes has declined at an average annual rate of 2.8% between 1990 and 2010. In 2010, there were 2,227 fatal crashes compared to 3,963 in 1990, representing a 43.8% decrease. (Accidents that involved personal injuries were also significantly reduced during this time period, from 178,515 to 123,141.)

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13-12-09 11:01 AM

In this business, it’s a matter of survival. Color is the first – and sometimes the only – thing that customers notice. That’s why, with Pro-Spray’s accurate color match and

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7/26/13 3:45 PM 13-12-02 10:41 AM

i-car training curriculum

I-CAR Canada Releases New Courses

-CAR Canada is releasing three new courses over the coming weeks, designed to cover full and partial replacement and sectioning, as well as a view of upcoming vehicle technologies. Replacement of Steel Unitized Structures (SPS10) Replacement of Steel Unitized Structures delivers information on removing and

replacing spot welds and OEM laser welds, when to replace at factory seams, and when to fully replace a steel unitized part. It deals with considerations for disassembling an assembly in the absence of vehicle maker specifications. Students will understand the removal and replacement of spot welds – different options for replacing spot welds, such as repair spot welds, GMA (MIG) plug

Brand New and. . .

MADE for

the COLD

It’s no secret that your current paint system was designed in a lab to work great at 75 degrees with 35% humidity but the reality is many shops never get close to 75 degrees in the winter. SPI’s Polar Accelerator is the answer to a lot of cold shop’s problems in the winter. Use Polar Accelerator at a rate of 1-4oz per mixed quart in ANY 2K primer, clear or single stage paint. Being a non-acid product say goodbye to the brittleness, solvent popping and dieback problems associated with acid accelerators. Many shops even choose to pre-accelerate their entire new gallons of 2K primer as they buy them. Turbo Primer is a collision shop favourite in part because it can be sanded in 30-45 minutes @ 60-70 degrees. Turbo Primer is a sealer grade 2K primer that can be mixed 4:1 for high building or 4:1:1 for typical building properties. Of course our Polar Accelerator can still be added to speed up the sanding time if needed. Available in Black, White and Gray.

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welds, and MIG brazing, which is gaining in popularity among vehicle makers. The class continues by using actual vehicle maker procedures for replacing parts at factory seams and also explores some of the reasons why some parts need to be completely replaced. The class will also discuss situations that technicians may encounter, such as materials other than steel and how to work around, and with, sensors. Sectioning of Steel Unitized Structures (SPS11) Sectioning of Steel Unitized Structures begins by explaining why I-CAR has adapted its position on sectioning and why general sectioning guidelines no longer apply. Students will understand the various types of sectioning joints used by vehicle makers and deal with considerations for sectioning versus part replacement. Students will participate in a classroom-based vehicle-specific sectioning activity. This portion of the class contains information on how to begin sectioning repairs, including what to do before sectioning repairs, preparing the vehicle, understanding adjacent part removal, and verifying the correct replacement part. Information will also be presented on measuring for cut line, cutting techniques, welding, and working with adhesively bonded joints. The class continues by examining the various types of sectioning joints used by vehicle makers. Props and discussions will better help students to understand the similarities and differences between these common joints. The instructor will also discuss what is involved with finishing a sectioning repair. Vehicle Technology and Trends 2014 (NEW14) Vehicle Technology and Trends 2014 describes features and technologies that distinguish newer model vehicles from their predecessors. The class covers recognition of new vehicle materials and designs, safety features, collision-warning systems, and alternative fuel systems. Technicians will gain insights into repair procedures for technology trends such as aluminum structures, ultrahigh-strength steel, and carbon fibre. Each of these four-hour courses is available at a cost of between $100 (Gold Class) and $135 (non-Gold Class) per student, plus tax. Book your training today by visiting www.i-car.ca.

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13-12-09 10:52 AM

AUTOBODY DIRECTORY 3M CANADA COMPANY – AUTOMOTIVE AFTERMARKET DIVISION PO Box 5757 London ON N6A 4T1 519 451-2500 Fax: 519 452-6088 Toll-Free: 800 265-1840 innovation@ca.3m.com/canada Web: www.3m.ca 5 STAR XTREME AUTOBODY PRODUCTS & ADVANTAGE REFINISH PRODUCTS 1505 North Hayden Rd Suite 111 Scottsdale AZ 85257 480 451-4451 Fax: 480 451-5556 Toll-Free: 877 334-6474 info@autobodybrands.com Web: www.autobodybrands.com Pres Lloyd Fields VP Private Brands Billy Graham AEM ELECTRIC COMPANY 35 Artisans Cres London ON N5V 5E9 519 452-7785 Fax: 519 452-7119 rlennox@arcticsnowplows.com Web: www.snowplowlights.com Ops Mgr Rick Lennox

A.P.T. AUTO PARTS TRADING CO. LTD. 10-7342 Winston St Burnaby BC V5A 2H1 Fax: 604 421-2782 Toll-Free: 866 426-0666 parts@apt-autoparts.com Web: www.apt-autoparts.com ABS WAREHOUSE LTD. 1845 St Mathews Ave Winnipeg MB R3H 0A8 204 694-2879 Fax: 204 632-5513 Web: www.abswarehouse.com Gen Mgr Bob Cote ACDC HYBRID /EV TRAINING RESOURCES 40 Boyd St Suite 200 Worcester MA 01606 508 852-5857 Fax: 508 856-9280 Toll-Free: 800 939-7909 craig@auto-careers.org Web: www.fixhybrid.com Owner Craig Van Batenburg ADG FORWARD CANADA INC. 4-448 North Rivermede Rd Vaughan ON L4K 3M9 905 482-0041 Fax: 905 669-1170 Toll-Free: 800 575-4085 Dave@adgforward.com

AIR FLOW RESEARCH HEADS 28611 W Industry Dr Valencia CA 91355 661 257-8124 Fax: 661 257-4462 sales@airflowresearch.com Web: www.airflowresearch.com Pres Rick Sperling Rsch/Dev/Sls Mgr Tony Mamo Product Mgr Jess Ulloa Plant Mgr Chris Paul Engrg Mgr Sergio Ramirez Office Mgr Leighann Simon AIR LIFT COMPANY PO Box 80167 Lansing MI 48908 Location: 2727 Snow Rd Lansing MI 48917 517 322-2144 Fax: 517 322-9479 Toll-Free: 800 248-0892 export@airliftcompany.com Web: www.airliftcompany.com Pres Kevin Mehigh Dir-Sls/Mktg Brian Berry Export Mgr Debbie Kirby AKZO NOBEL COATING INC. – WANDA DIVISION 1696 Maxwell Troy MI 48084 wandarefinish@akzonobel.com Web: www.wandarefinish.com AKZO NOBEL COATINGS LTD. – CAR REFINISHES DIVISION 110 Woodbine Downs Blvd Unit 4 Etobicoke ON M9W 5S6 416 674-6633 Fax: 416 674-6640 Toll-Free: 800 361-4655 Web: www.akzonobelcarrefinishes.net ALBERTA AUTOMOTIVE RECYCLERS & DISMANTLERS ASSOCIATION (AARDA) 24650 33 St NE Edmonton AB T5Y 6J1 780 478-5820 admin@aarda.com Web: www.aarda.com ALCO BRAKES INC. 72 rue de Pointe-aux-Lièvres Québec QC G1K 5Y3 418 640-0007 Fax: 418 640-2526 Toll-Free: 888 366-2526 alco@alcobrakes.com Web: www.alcobrakes.com Pres Alain Dussault VP Éric Dussault Dir Marc Dussault Controler Hélène Dussault ALL TOOL CANADA 448 North Rivermede Rd Vaughan ON L4K 3M9 416 213-0955 Fax: 416 213-0958 Web: www.alltoolcanada.com AMADOR BUSINESS COMPUTERS INC. 17509 107 Ave NW Edmonton AB T5S 1E5

780 483-2727 Fax: 780 489-2601 Toll-Free: 888 826-2367 Techline: 800 661-2727 sales@amador.ca Web: www.amador.ca Dir-Sls/Mktg Khalid Mouallem ANDREAE TEAM, INC. PO Box 2538 Ardmore OK 73402-2538 Location: 3550 Cypert Way Ardmore OK 73401 580 223-9334 Fax: 580 226-8189 Toll-Free: 800 891-9785 info@andreaeteam.us Web: www.andreaeteam.com Gen Mgr Boyd Richerson Sls/Mktg Rep Jane Pardue ANEST IWATA USA, INC. 9920 Windisch Rd West Chester OH 45069 513 755-3100 Fax: 513 755-0888 Toll-Free: 800 440-0282 inquiry@anestiwata.com Web: www.anestiwata.com NA Mktg Mgr Mark Hebbeler ARC MANUFACTURING (AUTOMOTIVE REPAIR CORP.) PO Box 3332 Spokane WA 99220 Location: 314 E Jackson St Spokane WA 99207 509 244-2730 Fax: 509 244-2721 Toll-Free: 800 644-2730 sales@ai-mfg.com Web: www.arcmfg.com Pres Susan Fuchs Exec VP Tasha Sheets THE ARMAKLEEN COMPANY 469 N Harrison St Princeton NJ 08543-5297 609 806-1757 Fax: 609 403-7403 Toll-Free: 800 332-5424 delia.downes@churchdwight. com Web: www.armex.com Gen Mgr Steve Buch Product Mgr Delia L Downes Dir-Rsch/Dev Daniel Smith ARSLAN AUTOMOTIVE CANADA LTD. 84 av Leacock Pointe-Claire QC H9R 1H1 514 694-1113 Fax: 514 694-6277 Toll-Free: 800 465-8575 arslan@securenet.net Web: www.arslanauto.com Pres Arman Gurarslan VP/Gen Mgr Savars Gurarslan Terr Mgr Sean Slaven Cust Serv Mgr Stephan Vercaignie ASE (AUTOMOTIVE SERVICE EXCELLENCE) 101 Blue Seal Dr SE Suite 101 Leesburg VA 20175 703 669-6600 Fax: 703 669-6123 Web: www.ase.com Pres/CEO Tim Zilke Sr VP Trish Serratore VP-Corp Commun Tony Molla

ASSOCIATION DES RECYCLEURS DE PIÈCES D’AUTOS ET DE CAMIONS INC. (ARPAC) 101-37 rue de la Gare Saint-Jérôme QC J7Z 2B7 450 504-8315 Fax: 450 504-8313 info@arpac.org Web: www.arpac.org ATLANTIC AIR CLEANING SPECIALISTS LTD. PO Box 4407 Rothesay NB E2E 5X8 Location: 34 Marr Rd Rothesay NB E2E 5X9 506 849-1044 Fax: 506 849-1045 Toll-Free: 800 561-5766 robert@aircleaning.ca Web: www.aircleaning.ca ATLAS COPCO COMPRESSORS CANADA 30 rue Montrose Roxboro QC H9B 3J9 514 421-4121 Fax: 514 421-2092 Product Mgr Oil Free Div. Agop Sarkis AUDATEX – A SOLERA COMPANY 204-1210 Sheppard Ave E Toronto ON M2K 1E3 416 498-3777 Fax: 416 498-3770 Web: www.audatex.com Pres/COO Tony Aquila VP-Sls Michel Caron Man Dir Anthony Giagnacovo AUTO DATA VIN LABELS INC. 101 Wright Ave Deer Park NY 11729 631 831-7427 Toll-Free: 888 846-5223 autodata@autodatalabels.com Web: www.autodatalabels.com AUTO ELECTRIC SERVICE LTD. 1360 Broad St Regina SK S4R 1Y5 306 525-2551 Fax: 306 347-7633 autoelectric@sasktel.net Web: www.autoelectricservice. com Pres/Gen Mgr Bob Jaworski VP Brenda Gelowitz Purchaser Sandie Goldsney Store Mgr Brent Kulcsar AUTO-KNOW INC. 248 Slater Cres Oakville ON L6K 2C8 905 845-3612 ronbrown@on.aibn.com Web: www.auto-know.com Pres Ron Brown AUTO MACHINERY & GENERAL SUPPLY CO. LTD. PO Box 9 Stn A Fredericton NB E3B 4Y2 Location: 50 Whiting Rd Fredericton NB E3B 5V5 506 453-1600 Fax: 506 450-8391 Pres Ronald Vaughan VP J Douglas Vaughan Sls Mgr David Vaughan

Purch Agt Chris Gallagher Purch Agt David Young Sec-Treas Dorothy Vaughan Office Mgr Susan Sankster AUTO MAGICIANS 16B-1310 Dundas St E Mississauga ON L4Y 2C1 416 434-3368 Toll-Free: 888 983-3368 info@automagicians.ca Web: automagicians.ca AUTO-QUOTE MANAGEMENT SYSTEMS 206-10470 176 St Edmonton AB T5S 1L3 780 483-8766 Fax: 780 483-8721 Toll-Free: 800 297-8766 Web: www.auto-quote.info Mgr Lloyd Arcand AUTO TRACTION INC. 301 rte de Saint-Vallier Saint-Vallier QC G0R 4J0 418 884-3273; (Sls Agent) 418 563-0242. Fax: 418 884-3831 gillesdaigle@autotraction.ca Web: www.autotraction.ca Pres Gilles Daigle AUTOMARKET SALES GROUP 38 Olivetree Rd Brantford ON N3R 7X2 519 758-9977 Fax: 519 756-9958 robgrinton@rogers.com Web: automarketsalesgroup. com Pres Robert A Grinton AUTOMOBILITY MANUFACTURING CORPORATION 1444 Lorne St Regina SK S4R 2K4 306 791-9840 Fax: 306 525-0282 Toll-Free: 800 470-7067 sales@handcontrolscorp.com Web: www.automobility.ca Pres Peter Hillcoff Dir-Sls Shontell Sigda AUTOMOTIVE AFTERMARKET E-LEARNING CENTRE LTD. 69-19932 70th Ave Langley BC V2Y 3C6 604 427-2476 Toll-Free: 800 267-5497 Toll-Free Fax: 888 820-5914 greenwood@aaec.ca Web: www.aaec.ca Pres/CEO Robert (Bob) Greenwood

COMPANY DIRECTORY

A.M.H. CANADA LTÉE/LTD. 391 rue Saint-Jean-Baptiste E Rimouski QC G5L 1Z2 418 724-4105 Fax: 418 722-6108 Toll-Free: 877 724-4105 sales.amh@amh.ca Web: www.amh.ca Pres/Gen Mgr Ali Osmani Sls Mgr USA Ed Weihs Tech Adviser/Sls Support Carol Gosselin

Web: adgforward.com VP-Ops David Facciol Rep Alan Vigneux

industry listings

AUTOMOTIVE AFTERMARKET INDUSTRY ASSOCIATION 7101 Wisconsin Ave Suite 1300 Bethesda MD 20814-3423 301 654-6664 Fax: 301 654-3299 aaia@aftermarket.org Web: www.aftermarket.org Pres/CEO Kathleen Schmatz Sr VP-Mktg/Member Rel Rich White VP-Gov Aff Aaron Lowe Sr Dir-Educ/Training Mgr Susan Kalish

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industry listings Sr Dir-Trade Shows Arlene Davis Sr Dir Member Rel Larry Northup VP-Tech Scott Luckett AUTOMOTIVE BUSINESS CONSULTANTS, INC. 105-3044 Bloor St W Toronto ON M8X 1C4 416 587-1748 jayperry@a-b-c-inc.com Web: www.a-b-c-inc.com Founder/CEO Jay Perry VP-Mktg Kim Perry

COMPANY DIRECTORY

AUTOMOTIVE INDUSTRIES ASSN. OF CANADA (AIA CANADA) 1272 Wellington St W Ottawa ON K1Y 3A7 613 728-5821 Fax: 613 728-6021 Toll-Free: 800 808-2920 info.aia@aiacanada.com Web: www.aiacanada.com AUTOMOTIVE INTERNATIONAL INC. 8855 Blue Ash Rd Cincinnati OH 45242 513 489-7883 Fax: 513 489-1329 Toll-Free: 800 543-7156 rlh@autoint.com Web: www.valugard.net Pres/CEO Richard L Hallberg Jr VP-Sls/Mktg David Besuden VP-Ops Pamela Hallberg Mktg/Website Assoc Beth Bremmer Tech Dir Tim Brune AUTOMOTIVE RECYCLERS OF CANADA 134 Langarth St E London ON N6C 1Z5 519 858-8761 Web: www.autorecyclers.ca Man Dir Steve Fletcher AUTOQUIP AUTOMOTIVE EQUIPMENT INC. 13 Grandview Cres Bradford ON L3Z 2A5 905 778-9228 Fax: 905 778-8970 Toll-Free: 866 325-2886 Toll-Free Fax: 866 325-2886 sales@autoquip.ca Web: www.autoquip.ca Owner Roger Turmel Ops/Parts Mgr Andrew Fletcher Accntg Mgr Laura Plante

Purchaser Bryan McGeachy BASF CANADA INC. 100 Milverton Dr Floor 5 Mississauga ON L5R 4H1 Toll-Free: 800 758-2273 Web: www.basfrefinish.com Product Mgr Tuija Laughlen BEMACK PLANNING SERVICES, INC. Canyon Country CA 91386-2717 info@bemack.com Web: www.bemack.com Brian Evison BESTANDFOX 202-3120 Rutherford Dr Vaughan ON L4K 0B2 Toll-Free: 888 688-4049 Toll-Free Fax: 888 688-4049 sales@bestandfox.com Web: www.bestandfox.com Dir Peter Kuziw BESTBUY DISTRIBUTORS LIMITED 3355 American Dr Mississauga ON L4V 1Y7 905 673-0444 Fax: 905 673-8833 Web: www.bestbuyautoparts.ca Pres Jeff VandeSande VP-Fin Jim McManus VP-Ops Steve Fitzsimons Natl Dir Prod Dev/Inv Andy Murphy Mktg Mgr Karen Barkin Natl Dir-Sls/Mktg Kim Bishop Bus Dev Mgr Man/Sask/North West Ont Brent Karr Bus Dev Mgr AB/BC Jorn Lawson Bus Dev Mgr Ont Kennedy Costa Bus Dev Mgr QC Bernard Lefebvre Bus Dev Mgr Atlantic Cdn Steve McGarrity BLAIR EQUIPMENT COMPANY 3001 Hougen Dr Swartz Creek MI 48473 810 635-7111 Fax: 810 635-8277 Toll-Free: 800 426-7818 info@blairequipment.com Web: www.blairequipment.com

AXALTA COATING SYSTEMS CANADA COMPANY 408 Fairall St Ajax ON L1S 1R6 Toll-Free: 800 668-6945 Web: www.performancecoatings.dupont.com Bus Mgr Brent Jamieson Commun Mgr Lori Fleming Product Mgr Dave Warburton

C.D.C. DISTRIBUTION CENTRES TORONTO INC. 6290 Kestrel Rd Mississauga ON L5T 1P3 905 564-0403 Fax: 905 564-2372 Toll-Free: 800 834-1836 cdctoronto@canusa-dcd.com Web: www.canusa-cdc.com Pres Ivor Jones VP Steve Drake Gen Mgr Roger Williams Sls Mgr Roland Singh Mktg Mgr John Penall APC Store Mgr Johnny Suknundun

B & R RECOVERY INC. 6305 34 St NW Edmonton AB T6B 2V6 780 474-2900 Fax: 780 474-2920 ronmacdonell@telus.net Pres Ron MacDonell

CA TECHNOLOGIES PO Box 17820 Boulder CO 80301 303 438-5707 Fax: 303 438-5708 Toll-Free: 888 820-4498 sales@spraycat.com

Web: www.spraycat.com Ops Mgr James V Jacquemard Dir-Sls/Mktg Fred Caudillo CAN-AM ENGINEERED PRODUCTS INC. 30850 Industrial Rd Livonia MI 48150 734 427-2020 Fax: 734 427-4282 CANADIAN AUTO PRESERVATION INC. 390 Bradwick Dr Concord ON L4K 2W4 905 660-9615 Fax: 905 738-6603 Toll-Free: 800 387-3760 info@capfinalcoat.com Web: www.capfinalcoat.com Pres Randy Peek Mktg Mgr Sam Cavalcante CANADIAN COLLISION INDUSTRY FORUM (CCIF) 1272 Wellington St W Ottawa ON K1Y 3A7 905 628-2041 leanne.jefferies@ccif.ca Web: www.ccif.ca Chairman Larry Jefferies Admin Leanne Jefferies CANADIAN DENT 3424 114th Ave SE Calgary AB T2Z 3V6 403 271-8374 Fax: 403 313-7366 Toll-Free: 877 683-9576 info@canadiandent.com Web: www.canadiandent.com Co-Owner Dave Welyk Co-Owner Brenda Welyk CANBUILT MANUFACTURING – DIV. OF SAYCO DISTRIBUTORS LTD. 103 Milvan Dr Weston ON M9L 1Z7 416 749-6555 Fax: 416 749-7597 Toll-Free: 888 607-2926 sales@canbuilt.com Web: www.canbuilt.com Pres Bill Teskey Controller Lisa Teskey CAR-O-LINER AUTOMOTIVE SYSTEMS, INC. 29900 Anthony Dr Wixom MI 48393 248 624-5900 Fax: 248 624-9529 Toll-Free: 800 521-9696 info@car-o-liner.com Web: www.car-o-liner.com Pres/CEO Jeffrey L Kern Natl Sls Mgr Douglas Bortz CARBORUNDUM – AUTOMOTIVE REFINISHING DIVISION 101-435 McNeilly Rd Stoney Creek ON L8E 5E3 800 263-6565 Toll-Free: 800 263-6565 Web: www.carboauto.com Reg Sls Mgr Central/Western Cda Robert J Stracina Mktg Info Spec Angela Spano CARCONE’S AUTO RECYCLING 1030 Bloomington Rd

Aurora ON L4G 0L7 905 773-5778 Fax: 905 773-0482 Toll-Free: 800 263-2022 information@carcone.com Web: www.carcone.com Co-Owner Paula Badali Co-Owner Michael Carcone Gen Mgr Claudio Russo CARDINAL COURIERS LTD. 400 Brunel Rd Mississauga ON L4Z 2C2 905 507-4111 Fax: 905 507-4177 Toll-Free: 800 387-3199 salesinfo@cardinalcouriers.com Web: www.cardinalcouriers.com VP-Bus Dev Adrian Pavone Sls Mgr Jim McDermott Sls Coord Anita Initihar CARS – (CAR SYSTEMS INC.) 2621 Benedet Dr Mississauga ON L5J 4H6 905 823-7677 Toll-Free: 800 511-2524 Web: www.CARSystems.ca Partner/Pres John Lett CARSTAR AUTOMOTIVE CANADA 1124 Rymal Rd E Hamilton ON L8W 3N7 905 388-2264 Fax: 905 388-1124 Toll-Free: 800 701-9452 Web: www.carstar.ca COO Michael Muroluso CARWORX DISTRIBUTION INC. 165 rue Graveline Saint-Laurent QC H4T 1R3 514 745-5959 Fax: 514 745-6802 Toll-Free: 877 745-5959 info@carworx.net Web: www.carworx.net Mgr Andrew Kost CATALYST INDUSTRIES, INC. 3833 West Industrial Loop Coeur d’Alene ID 83815 208 667-4066 Fax: 208 765-5398 Toll-Free: 800 667-4068 info@finalsand.com Web: www.finalsand.com Pres David McCullough VP-Sls/Mktg Jim Corley Office Mgr Gwyn McCullough CELETTE, INC./ELECTRON INC. 1142 N Main St Lombard IL 60148 630 396-6100 Fax: 630 495-4078 Toll-Free: 800 235-3883 contactus@celette-na.com Web: www.celette.com Gen Mgr Mattias J Larisch CHALLENGER LIFTS PO Box 3944 Louisville KY 40201-3944 Location: 200 Cabel St 502 625-0700 Fax: 502 625-0711 Toll-Free: 800 648-5438 Web: www.challengerlifts.com CHAMTECH SYSTEMS 47 Hymus Blvd

Pointe-Claire QC H9R 4T2 Fax: 514 316-4039 Toll-Free: 866 209-1629 CHASSIS LINER CORPORATION 4571 Valley Industrial Blvd S Suite 400 Shakopee MN 55379 Fax: 320 762-8145 Toll-Free: 800 259-4598 fixbody@chassisliner.com Web: www.chassisliner.com CHEMICAR U.S.A. 670 New York St Memphis TN 38104 901 274-3347 Fax: 901 274-8816 Toll-Free: 800 261-7976 info@chemicar.com Web: www.chemicar.com Pres Gino Bauwens CHEMSPEC USA, INC. 9287 Smucker Rd Orrville OH 44667 330 669-8512 Fax: 330 669-3965 Toll-Free: 800 328-4892 sales@chemspecpaint.com Web: www.chemspecpaint.com CHIEF AUTOMOTIVE TECHNOLOGIES 996 Industrial Dr Madison IN 47250 Toll-Free: 800 445-9262 Toll-Free Fax: 866 275-0173 info@chiefautomotive.com Web: www.chiefautomotive.com VP-Collision Mike Cranfill Dir-Collision Robert Holland CLASSIC BUMPERS 8-527 Edgeley Vaughan ON L4K 4G6 416 665-7915 CLIPLIGHT 961 Alness St Toronto ON M3J 2J1 416 736-9036 Fax: 416 736-9138 Toll-Free: 800 526-7096 sales@cliplight.com Web: www.cliplight.com Pres Jack Brass CEO/Gen Mgr Lorne Hilts Natl Sls Mgr Wayne Brethour Mktg Mgr Randy Nicholson Tech Admin Coord Ketan Trivedi CO-AUTO CO-OPERATIVE INC. 441 Hanlan Rd Woodbridge ON L4L 3T1 905 264-7022 Fax: 905 264-7025 Toll-Free: 888 338-9996 Toll-Free Fax: 800 263-6338 info@co-auto.com Web: www.co-auto.com Pres/CEO Tom Langton VP-Sls/Mktg Trevor Dawson Dir-Fin Janette Andrade COASTAL FINISHING SYSTEMS, INC. 6861 Hastings St E Burnaby BC V5B 2S9 778 878-4237 Fax: 360 647-3648 Web: www.coastalfs.com

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industry listings COLLISION INDUSTRY ACTION GROUP (OF ONTARIO) 66 Guided Crt Suite 2 Toronto ON M9V 4K6 416 741-8481 Fax: 416 741-8906 Web: www.collisionontario.com COLLISION INDUSTRY INFORMATION ASSISTANCE PO Box 47594 RPO Centre Mall Hamilton ON L8H 7S7 Toll-Free: 866 309-4272 Toll-Free Fax: 866 286-8160 info@ciia.com Web: www.ciia.com Exec Dir John Norris CONTINENTAL AUTOMOTIVE SYSTEMS US, INC. 6755 Snowdrift Rd Allentown PA 18106 610 289-0488 Fax: 610 289-1766 Toll-Free: 800 564-5066 Toll-Free Fax: 800 752-7224 salessupport-us@vdo.com Web: www.vdo.com/usa Mktg/Commun Mgr Anna Maria Blose

CRASH-WRITER, INC. 1800 Route 9 Suite 7 Toms River NJ 08755 732 473-0200 Fax: 732 473-1443 CRC CANADA CO. 2-1246 Lorimar Dr Mississauga ON L5S 1R2 905 670-2291 Fax: 905 670-5941 Toll-Free: 800 268-7138 Toll-Free Fax: 800 268-2721 sales@crc-canada.ca Web: www.crc-canada.ca Ops Mgr Cda Don Scott Mktg Coord Regina Wong CRESCENT INDUSTRIES LTD. 1400 Bonhill Rd Mississauga ON L5T 1L3 905 364-5093 Fax: 905 364-5094 CRYSTALTEK – WEST END PRODUCTS 1010 Windward Ridge Pky Alpharetta GA 30005 770 643-8501 Fax: 770 643-8820 Toll-Free: 866 485-5202 jlasik@westendproducts.com Web: www.westendproducts. com Pres Janie Lasik

CSN COLLISION & GLASS 377 Evans Ave Suite 102 Toronto ON M8Z 1K8 416 503-4468 Fax: 416 503-0210 Toll-Free: 866 400-4276 info@csninc.ca Web: www.csninc.ca COO Flavio Battilana Dir-Bus Dev Larry French D.G. BEVAN INSURANCE BROKERS LTD. Road-166 Saunders Barrie ON L4N 9A4 Fax: 705 726-9843 Toll-Free: 800 667-9810 mbevan@dgbevan.com Web: www.dgbevan.com Garage Program Commercial Producer Matt Bevan DAFCO FILTRATION GROUP 1300 Aerowood Dr Mississauga ON L4W 1B7 905 624-9165 Fax: 905 602-1606 Web: www.dafkofiltrationgroup. com Sls/Mktg Asst Janine Sutcliffe DAJCOR ALUMINUM LTD. 155 Irwin St Chatham ON N7M 5J5 519 351-2424 Fax: 519 351-2425 Toll-Free: 877 556-9191 dabin.ahn@dajcor.com Web: www.dajcor.com Pres Mike Kilby VP-Sls Todd Young Dir Plant Ops Lee Allen Mgr Purch/Logistics Pat Vanthuyne Dir-Eng/Design/Quality Kevin Blades Dir Accntg Rafi Veettil Cust Serv Mgr Lise Pinsonneault Dir-Fabrication/CNC Process Randy Lauzon DAYTONA AUTOMOTIVE EQUIPMENT INC. PO Box 3077 Brighton ON K0K 1H0 Location: 101 Applewood Dr 613 475-5400 Fax: 613 475-6547 Toll-Free: 866 219-9991 sales@daytonaproducts.com Web: www.daytonaproducts.com Pres Joe Dennison Ops Mgr Dulyn Kamminga Dir-Mktg/Distrib Chris Bassett DE-ON SUPPLY LTD. 1595 Lobsinger Line RR 1 Waterloo ON N2J 4G8

519 664-3586 Fax: 519 664-2897 Toll-Free: 800 824-4115 Toll-Free Fax: 888 626-7843 info@deonsupply.com Web: www.deonsupply.com Pres Dean Brubacher Ops Mgr Greg Clarke Mktg Mgr Rudy Hamm Sec-Treas Ron Lugowski DELPHI AUTOMOTIVE PLC 5725 Delphi Dr Troy MI 48098 248 813-2000 Fax: 248 813-2670 Web: www.delphi.com DELTA TECH INDUSTRIES, LLC 1901 S Vineyard Ave Ontario CA 91761 909 673-1900 Fax: 909 673-1990 sales@deltalights.com Web: www.deltalights.com Pres Bogdan Durian Ops Supvr Caesar Ruiz Prod Supvr Joel Moran DENT FIX EQUIPMENT 1611 W 1355th St Garden CA 90249-2505 Fax: 310 349-1191 Toll-Free: 800 523-1751 store@dentfix.com Web: www.dentfix.com DISTRIBUTION PDG/TECO/IMELIGHT 88 ch du Tremblay Boucherville QC J4B 6Z6 514 327-0222 Fax: 514 327-7289 mcote@distributionpdg.ca Web: www.distributionpdg.ca DLGRAPHICS, INC. 500 N Pontiac Trail Suite F Walled Lake MI 48390 248 313-9706 Fax: 248 313-9718 DOMINION SURE SEAL LTD. 6175 Danville Rd Mississauga ON L5T 2H7 905 670-5411 Ext. 2226 Fax: 905 670-5174 Toll-Free: 800 265-0790 Techline: 800 265-0790 lcook@dominionsureseal.com Web: www.dominionsureseal. com Cust Serv Coord Bill Prior VP-Sls/Mktg Larry Cook DST, INC. 2 South Pointe Dr Suite 180 Lake Forest CA 92630 949 614-8860 Fax: 949 614-8861 Toll-Free: 800 700-4378 info@dstinc.com Web: www.dstinc.com Pres Stan Gowisnock VP-Mktg Lou Stover Sls Exec Dale Gluck DV SYSTEMS INC. 490 Welham Rd Barrie ON L4N 8Z4

705 728-5657 Fax: 705 728-4974 Toll-Free: 800 668-8558 Toll-Free Fax: 800 561-1663 sales@dvcompressors.com Web: www.dvcompressors.com Pres Garth Greenough CEO Bogdan Markiel Sls Mgr MB/SK/AB/ BC Ken House Sls Mgr ON/NB/NS/PE/NL Biren Bhalla Sls Mgr QC Philippe Ethier E-Z MIX – DIV. OF HYMAN’S AUTO SUPPLY COMPANY 8614 Commercial Ave Chicago IL 60617 773 978-8264 Fax: 773 978-1012 Toll-Free: 800 322-5651 info@ezmix.com Web: www.ezmix.com Pres/CEO Rick Hyman VP Marty Hyman Mfg Agent Jack Bergman Mfg Agent Larry Bergman ECS AUTOMOTIVE CONCEPTS, LLC 719 Goddard Ave Chesterfield MO 63005 636 536-2221 Fax: 636 273-0076 Toll-Free: 855 532-7846 EMPACK SPRAYTECH INC. 98 Walker Dr Brampton ON L6T 4H6 905 792-6571 Fax: 866 384-9076 Toll-Free: 866 923-2665 Toll-Free Fax: 866 384-9076 info@empack.ca Web: www.emzone.ca Dir-Sls/Mktg Cameron Brown ENTERPRISE RENT-A-CAR 7390 Woodbine Ave Suite 100 Markham ON L3R 1A5 905 477-2199 Fax: 905 477-2277 Toll-Free: 800 261-7331 Web: www.enterpriserentacar.ca ERB AND ERB INSURANCE BROKERS LTD. 30 Queen St N Kitchener ON N2H 6N2 519 579-4270 Fax: 519 741-1977 Toll-Free: 800 265-2634 insure@erb-erb.com Web: www.erb-erb.com Chairman David J Westfall Pres James Chmiel ESCO 15270 Flight Path Dr Brooksville FL 34604 352 754-1117 Fax: 352 754-4508 Toll-Free: 800 352-9852 sales@esco.net Web: www.esco.net Dir-Sls Steve Dyer EUROTECH SPRAY PRODUCTS LTD. 3636 Burnsland Rd SE Calgary AB T2G 3Z2 403 287-3678

Fax: 403 287-3724 Toll-Free: 800 884-7282 Toll-Free Fax: 800 273-7282 sales@satacanada.com Web: www.satacanada.com Pres Hans Lengsfeld Natl Sls Mgr Thomas Gierens Controller Ajid Bacchus EUROVAC INC. 116 Buttermill Ave Concord ON L4K 3X7 905 738-9255 Fax: 905 738-4603 Techline: 800 265-3878 bretter@eurovac.com Web: www.eurovac.com Pres Burt Retter Sls Mgr Charlie Retter EVERCOAT CO. INC. 6600 Cornell Rd Cincinnati OH 45242 513 489-7600 Fax: 513 489-9229 Web: www.evercoat.com Cdn Sls Mgr James Peter Sr Product Mgr Scott Morgan Dir-Global Mktg Beth Skove EXEL NORTH AMERICA 7-931 Progress Ave Scarborough ON M1G 3V5 416 431-5017 Fax: 416 431-9171 Toll-Free: 800 450-0655 Web: www.exel-na.com VP S T Rajan Mktg Coord Rhonda Joslin EXTRACTOR CHRYSTAL GLASS CANADA 9508 45 Ave Edmonton AB T6E 5Y9 780 436-8780 Fax: 780 436-1775 Web: www.extractor.com F.D. GILLES DAIGLE INC. – AUTO TRACTION DIVISION 222 boul Saint-Vallier Saint-Vallier QC G0R 4J0 418 884-3273 Fax: 418 884-3831 gillesdaigle@autotraction.ca Web: www.autotraction.net Pres Gilles Daigle Sls Marc Robert Admin/Sls Julie Daigle

COMPANY DIRECTORY

CRACKMASTER DISTRIBUTORS LTD. 25 Rayborn Cres St Albert AB T8N 4A9 780 460-4246 Fax: 780 460-4251 Toll-Free: 888 349-2729 terry@crackmasterscanada.com Web: www.crackmasterscanada. com Pres Ivan Mayer VP-Sls/Mktg Terry Mayer Sls/Mktg Mgr Mike Johnson Office Mgr Kim Bindon Credit Mgr Tammy Shuler

CSI COMPLETE 8080 Corporate Blvd Plain City OH 43064 614 873-9830 Fax: 614 873-9834 Toll-Free: 800 343-0641 Ext. 227 jboyd@csicomplete.com Web: www.csicomplete.com Pres John Webb Sls Mgr Jake Boyd

F.M.S.I. AUTOMOTIVE HARDWARE INC. 1070 Heritage Rd Burlington ON L7L 4X9 905 335-0327 Fax: 519 822-0520 Toll-Free: 800 651-7445 info@fmsiinc.com Web: www.fmsiinc.com Gen Mgr David Greenwood Technical Bill Mercer Cust Serv Rep Linda Boure FANDELI INTERNATIONAL CORPORATION 1812 Brittmoore Rd Suite 218 Houston TX 77043 713 973-8993 Fax: 713 973-8997 Toll-Free: 800 346-9913 customerservice@fandeli.com Web: www.fandeli.com

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industry listings Gen Mgr Ignacio Ricaud Reg Mgr Matthew Johnson Natl Sls Mgr Dave Basham FBS DISTRIBUTION CO. INC.DIV. OF FBS INVESTMENTS LTD. 704-2071 Kingsway Ave Port Coquitlam BC V3C 6N2 604 472-0773 Fax: 604 472-0776 Toll-Free: 888 984-9441 Toll-Free Fax: 888 984-9840 info@fbs-online.com Web: www.fbs-online.com Dir-Ops Robert Kwiatkowski Supvr/Mgr Graphics Dept Artur Babiarz

COMPANY DIRECTORY

FEDERATED INSURANCE PO Box 5800 Winnipeg MB R3C 3C9 Fax: 204 783-4443 Toll-Free: 800 665-1934 mauro.ditullio@federated.ca Web: www.federated.ca FILCO TERMOMECCANICA NORTH AMERICA 10740 av Racette Montréal-Nord QC H1G 5H6 514 955-8870 Fax: 514 955-4216 Toll-Free: 888 837-6452 info@filcoinc.com Web: www.filcoinc.com Pres Vince Filice Cust Serv Mgr Wilkens Anovil FIRST CHOICE AUTO REPAIR SYSTEMS INC. 300-1300 55e Ave Lachine QC H8T 3J8 514 633-0197 Toll-Free: 800 414-2435 FITZGERALD’S RESTORATION PRODUCTS INC. 4646 Qantas Lane Unit B-12 Stockton CA 95206 209 463-1483 Fax: 209 463-1320 Toll-Free: 800 441-3326 Techline: 800 441-3326 dean@fitzgeraldsrestoration.com Web: www.fitzgeraldsrestoration.com Pres Dean Fitzgerald FIX AUTO 204-160 Traders Blvd E Mississauga ON L4Z 3K7 905 712-0011 Fax: 905 712-1376 Toll-Free: 877 344-4349 customer.service@fixauto.com Web: www.fixauto.com Pres Canada Steve Leal Gen Mgr Ontario Darryl O’Keefe Franchise Developer Andy Neufeld Franchise Developer Stu Klein FLAT LINE SPRAY BOOTH SPECIALISTS 17-250 Sheilds Crt Markham ON L3R 9W7 905 475-5600 Fax: 905 475-5605 mgibson@flatlinessi.com Web: www.flatlinessi.com Sls Mgr Matt Gibson

G.E. LIGHTING CANADA 2300 Meadowvale Blvd Mississauga ON L5N 5P9 905 858-6601 Fax: 905 858-6602 Web: www.gelighting.com G.O.S.S. INDUSTRIES INTERNATIONAL INC. 6226 Danville Rd Mississauga ON L5T 2H7 905 795-9830 Fax: 905 795-9832 rschacter@gossindustries.com Web: www.gossindustries.com Pres Robert Schacter G2S EQUIPMENTS ULC 1895 ch St-François Dorval QC H9P 1K3 514 683-8665 Fax: 514 683-9925 Toll-Free: 800 361-2592 Web: www.g2sequip.ca Pres Chant Tobi Ops/Admn/Tech Mgr Kevin Kalloghlian Sls Mgr Maurice Gavard Hum Res Mgr Alphonse Cataphago Accts Payable/Import Export Admin Eva M GARDGROUP INC. 4056 Meadowbrook Dr Suite 102 London ON N6L 1E4 519 652-5242 Fax: 519 652-9614 Toll-Free: 800 682-6943 sales@gardgroup.com Web: www.gardgroup.com Pres Donald F Hawken Project Mgr Bruno Pupulin Office Mgr Lucy Simas GARMAT USA, INC. 1401 W Stanford Ave Englewood CO 80110 303 781-6802 Ext. 24 Fax: 303 781-2683 Toll-Free: 800 442-7628 johan@garmat.com Web: www.garmat.com Gen Mgr Johan Hawaert GENERAL TECHNOLOGIES CORP. – SHEFFIELD RESEARCH DIVISION 121-7350 72 St Delta BC V4G 1H9 604 952-6699 Fax: 604 952-6690 Toll-Free: 800 440-5582 info@gtc.ca Web: www.gtc.ca Pres Daniel Flandin GFL ENVIRONMENTAL EAST CORP. 1070 Toy Ave Pickering ON L1W 3P1 905 509-2460 Ext. 305 Fax: 905 428-6007 Toll-Free: 800 541-2527 ckrizan@gflenv.com Web: www.gflenv.com Sls Mgr Carl Krizan GO INDUSTRIES INC. 420 N Grove Rd Richardson TX 75081 972 783-7444

Fax: 972 437-3425 Toll-Free: 800 527-4345 Toll-Free Fax: 800 442-5263 sales@goindustries.com Web: www.goindustries.com CEO Bob Orth Sr Natl Sls Mgr A Scott B Covelli

Markham ON L3S 3J1 905 209-9744 Fax: 905 209-9757 Toll-Free: 800 268-5612 Web: www.grote.com Bus Dev Mgr Mark Paul

GODDEN MANUFACTURING INC. 12-1530 Birchmount Rd Scarborough ON M1P 2G9 416 614-8889 Fax: 416 614-9995 Toll-Free: 800 616-8403 godden@on.aibn.com Web: www.godden.ca Pres Marshall Folk COO Karen Calpin

GUSPRO INC. PO Box 970 Chatham ON N7M 5L5 Location: 566 Riverview Rd 519 352-4550 Fax: 519 352-7676 Toll-Free: 888 648-7776 Toll-Free Fax: 800 667-8742 guspro@guspro.com Web: www.guspro.com VP Brian Sunnen Gen Sls Mgr Alan Moon

GRACO CANADA INC. – LUBRICATION EQUIPMENT DIVISION 1201 Lund Blvd Anoka MN 55303 612 623-6533 Fax: 612 623-6587 Toll-Free: 800 533-9655 Toll-Free Fax: 800 533-9656 Web: www.graco.com Dir-Sls/Mktg Tony Gargano Commun Mgr Gary Losie

H & S AUTOSHOT MANUFACTURING COMPANY LIMITED 49 Mountainview Rd N Georgetown ON L7G 4J7 905 873-1813 Fax: 905 873-2813 Toll-Free: 888 677-3798 info@hsautoshot.com Web: www.hsautoshot.com

GRAND PRIX IMPORTS 8275 17 Ave Montréal QC H1Z 4J9 514 328-2300 Fax: 514 328-4684 Toll-Free: 800 361-4095 info@grandpriximport.com Web: www.grandpriximport.com GRAYMILLS CORPORATION 3705 N Lincoln Ave Chicago IL 60613 773 248-6825 Fax: 773 477-8673 Toll-Free: 888 472-9645 Toll-Free Fax: 800 478-8673 info@graymills.com Web: www.graymills.com VP-Sls John Bosselli Indus Sls Mgr Tom N Kucklick Mktg/Commun Coord Peg Esposito GREENBANK IND INC. 33 Ianson Dr Greenbank ON L0C 1B0 905 982-0359 Toll-Free: 888 497-8888 Toll-Free Fax: 888 467-8888 gbi@sympatico.ca Web: www.greenbank.ca Gen Mgr Jack White GRIME EATER PRODUCTS LIMITED 3163 Winston Churchill Blvd P.O. Box 26048 Mississauga ON L5L 5W7 Location: 4140B Sladeview Cres Unit 1-2 Mississauga ON L5L 6A1 905 820-2255 Fax: 905 820-9988 Toll-Free: 888 424-2976 ken@grimeeater.com Web: www.grimeeater.com Pres Mel Hayes Natl Sls Mgr Ken Little GROTE INDUSTRIES, INC. 230 Travail Rd

H. PAULIN & CO. LIMITED – DIV. OF THE HILLMAN GROUP CANADA ULC 55 Milne Ave Scarborough ON M1L 4N3 416 694-3351 Fax: 416 694-1869 Toll-Free: 800 266-4000 marketing@hpaulin.com Web: www.hpaulin.com Pres Richard Paulin VP Jeff Johnson Sls Mgr Stuart Novak Natl Mktg Mgr John Timms Product Mgr Joe Legaspi HAYNES MANUALS, INC. 861 Lawrence Dr Newbury Park CA 91320 805 498-6703 Fax: 805 498-2867 Techline: 800 442-9637 Web: www.haynes.com Pres Eric H Oakley VP-Sls Harvey Wolff VP-Editorial Scott Mauck Ed Mgr Mike Forsythe Dir-Mktg George Brueggeman HEDSON TECHNOLOGIES N.A. INC. 466 Speers Rd Floor 3 Oakville ON L6K 3W9 905 339-2800 Fax: 416 352-5738 Toll-Free: 866 478-4328 sales@hedsonna.com Web: www.hedsonna.com Pres Mike Bertrand HELLA, INC. 201 Kelly Dr Peachtree City GA 30269 770 631-7500 Fax: 770 631-7574 Toll-Free: 877 224-3552 Toll-Free Fax: 866 631-6500 Web: www.hellausa.com VP Cda Sales Siegfried Tigges Prod Dev/Mktg Mgr Alfredo De La Vega

Mktg Coord Monika Boutwell Mktg Designer Martin Ngwenya Prod Mgmt Coord Myra Wood HENKEL CANADA CORPORATION 2225 Meadowpine Blvd Mississauga ON L5N 7P2 905 814-6511 Fax: 905 814-5774 Toll-Free: 800 263-5043 Web: www.loctite.com Sr Mktg Mgr Darrell Connor HERB LEWIS COMPANY LTD. 5790 boul Industriel Montréal-Nord QC H1G 3J2 514 323-2322 Fax: 514 329-3818 info@herblewis.com Pres Bernard Mainville Purchasing Benoit Mainville HERKULES EQUIPMENT CORPORATION 2760 Ridgeway Crt Walled Lake MI 48390 248 960-7100 Fax: 248 960-7109 Toll-Free: 800 444-4351 info@herkules.us Web: www.herkules.us Pres Todd Bacon VP Kevin Prost Dir-Mktg Kris Fairbrother HINES INDUSTRIES INC. 240 Metty Dr Ann Arbor MI 48103 734 769-2300 Fax: 734 996-9192 dosterman@hinesindustries.com Web: www.hinesindustries.com Sls Eng Dan Osterman Sls Admin Bev Monge HITIN CANADA ENTERPRISES INC. 220 Torbay Rd Markham ON L3R 1G6 416 795-5182 Toll-Free: 416 800-9725 zhongca@hotmail.com Web: www.tirechanger.ca Export Mgr Matthew Zhang HOLM, HICKS, WHITE & ASSOCIATES LTD. 555 Marjorie St Winnipeg MB R3H 0S8 204 888-3211 Fax: 204 888-3225 gwhite@holmhickswhite.com Web: www.holmhickswhite.com Pres Gerry White Sec-Treas Jeff Holm Sls Rep Terry Korchak HYDRA-LIFT INDUSTRIES LTD. 132-15028 32nd Ave Surrey BC V4P 1A3 604 560-2235 Toll-Free: 800 387-5718 info@hydra-lift.com Web: www.hydra-lift.com Pres Bill Ward I-CAR 1272 Wellington St W Ottawa ON K1Y 3A7 613 738-5821 Fax: 613 728-6021 collisiontraining@aiacanada.com

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industry listings Web: www.i-car.ca Mgr-Collision Training Mireille Schippers Dir-Collision Training Andrew Shepherd Coord-Collision Training Lisa Leblanc-Hebert

Fax: 604 322-8674 Toll-Free: 800 661-8211 info@islandcleanair.com Web: www.islandcleanair.com Pres Joe Lim VP Auto Body Div North America Ron Peters

INDASA ABRASIVES 23 Madison Rd Fairfield NJ 07004 973 916-0090 Fax: 973 227-1144 Toll-Free: 800 326-5909 Web: www.indasausa.com

ITW EVERCOAT OF CANADA 41 Brockley Dr Unit 4 Hamilton ON L8E 3C3 905 560-1060 Fax: 905 560-4009 Toll-Free: 800 387-2861 jpaton@evercoat.com Web: www.evercoat.com Cdn Sls Mgr James Patton

INDEPENDENT DISTRIBUTORS LTD. 330 High St W Moose Jaw SK S6H 1S9 306 692-3660 Fax: 306 692-3008 info@idlgroup.ca Pres Brad Nahorney Sec-Treas Leo Feeleus INDUCTION INNOVATIONS, INC. 1175 Jansen Farm Crt Elgin IL 60123 Fax: 847 551-3369 Toll-Free: 877 688-9633

INLETT EQUIPMENT 2-1830 Dublin Ave Winnipeg MB R3H 0H3 204 953-6644 Fax: 204 633-4878 Toll-Free: 888 773-7823 equipment@inlett.com Web: www.inlett.com Mgr Tony Zarrillo INNOVA ELECTRONICS CORP. 17291 Mt. Hermann St Fountain Valley CA 92708 Fax: 714 432-7910 Toll-Free: 888 466-6821 corp@equus.com Web: www.equus.com VP-Sls Ieon Chen INTERNATIONAL EPOXIES & SEALERS PO Box 185 San Antonio FL 33576-7053 Location: 30241 Commerce Dr 352 588-2400 Ext. 109 Fax: 352 588-2465 Toll-Free: 800 451-7206 Ext. 109 Toll-Free Fax: 866 239-0328 mail@internationalepoxies.com Web: www.useies.com Pres/Owner Steve Busch Natl Sls Mgr Jerry Zingerman ISLAND CLEAN AIR INC. – AUTO BODY DIVISION 8793 Cambie St Vancouver BC V6P 3J9 604 322-2979

JES SALES LTD. 15 Geddes St Grimsby ON L3M 1J3 905 945-2878 Fax: 905 945-7007 Toll-Free: 800 838-6111 Web: www.cegroup.com Pres Jerry E Snyder JET EQUIPMENT & TOOLS LTD. 49 Schooner St Coquitlam BC V3K 0B3 604 526-8665 Fax: 604 526-5381 Toll-Free: 800 472-7685 Toll-Free Fax: 800 663-7742 marketing@jetgroupbrands.com Web: www.jetgroupbrands.com Natl Acct Mgr Jody Fildey Dir-Product Mgmt Ian Graham JOY FILTERS, INC. 65 Cedar Point Dr Suite 222 Barrie ON L4N 9R3 813 641-7841 Fax: 813 649-0702 Toll-Free: 866 569-3458 info@joyfilters.com Web: www.joyfilters.com Pres Joy Reutimann Sls Mgr/VP Gary Ford JS PRODUCTS INC. 5440 S. Procyon Ave Las Vegas NV 89118 702 212-1338 Fax: 702 362-5084 Toll-Free: 800 255-7011 Web: www.steelman-js.com Pres Rick Sawyer VP-Sls/Mktg Johnny Mora Dir-Cust Serv Diane Buckner K-G PACKAGING INC. 8001 Keele St Concord ON L4K 1Y8 905 669-9855 Fax: 905 669-6184 Web: www.kgpackaging.com Pres/CEO Robert Theroux VP-Sls/Mktg Bernie Weitzman

KARCHER CANADA INC. 6535 Millcreek Dr Unit 67 Mississauga ON L5N 2M2 905 672-8233 Fax: 905 672-3155 Toll-Free: 888 705-9444 Toll-Free Fax: 800 465-6013 sales_kci@karcherna.com Web: www.karcher.ca Bus Serv Mgr Laura Park Accnt Charlene Reekie Reg Man Dir Al Bennett KEN-CO INDUSTRIES LTD. 1070 Heritage Rd Burlington ON L7L 4X9 905 335-1828 Fax: 905 335-1829 Toll-Free: 800 263-4283 info@ken-co.com Web: www.ken-co.com Pres Barry Dixon Gen Sls Mgr Tom Peacock Purch Mgr Juan Guevara Acctng Clerk Tammy McAndrew KEYSTONE AUTOMOTIVE INDUSTRIES 8500 rue Jarry E Anjou QC H1J 1X7 514 355-2200 Fax: 514 355-3355 Toll-Free: 800 665-7562 Web: www.keystone-auto.com Reg Mgr Jean Sebastien Michaud

LAFLAMME AIR LIBRE INC. – DIV. OF LAL INC. 111 rue Beauvais Delson QC J5B 1W6 450 638-5475 Fax: 450 638-6771 mlanglois.lal@bellnet.ca Assoc Dir Martin Langlois LANGEMAN MANUFACTURING LIMITED 56 Oak St E Leamington ON N8H 2C2 519 326-6104 Fax: 519 326-4188 sales@langeman.com Web: www.langeman.com Pres Gary D Langeman Controller Beth Loewen Cust Serv Mgr Rob Langeman LINDE CANADA LIMITED 5860 Chedworth Way Mississauga ON L5R 0A2 905 501-1700 Fax: 905 501-1717 Toll-Free: 888 256-7359 info@lindecanada.com Web: www.lindecanada.com Commun Mgr Meghan Gibson LKQ – LECAVALIER 2925 boul Ste-Sophie Sainte-Sophie QC J5J 1L1 450 436-2441 Fax: 450 436-9500 Toll-Free: 800 363-2567 Web: www.lecavalier.com Dir Gen PR Patrice Rochon

KIMBERLY-CLARK – DIY DIVISION 14627 128 Ave NW Edmonton AB T5L 3H3 Fax: 780 459-2696 Toll-Free: 800 443-4231 Ext. 54665 jjasinsk@kcc.com Web: www.kcdiy.com VP Jerry Jasinski

LM2 MARKETING INC. 300 New Huntington Rd Woodbridge ON L4H 0R4 Location: 300 New Huntington Rd 905 266-0332 Fax: 905 266-0669 gmenne@lm2.ca Web: www.lm2.ca VP-Sls/Mktg Gary Menne

KLEEN-FLO TUMBLER INDUSTRIES LTD. 75 Advance Blvd Brampton ON L6T 4N1 905 793-4311 Fax: 905 793-4318 Toll-Free: 800 216-7778 kleenflo@kleenflo.com Web: www.kleenflo.com Pres Keith Osborne VP-Fin Ken Watt VP-Mktg Chris Osborne Reg Sls Mgr Central/Maritime Adam Candido Reg Sls Mgr QC Denis Desaulniers Purch Mgr Tim Bowie

LORDCO PARTS LTD. 22866 Dewdney Trunk Rd Maple Ridge BC V2X 3K6 604 467-1581 Fax: 604 466-4172 Toll-Free: 877 591-1581 Web: www.lordco.com Pres Ed Coates Mktg Mgr Sarah Durant

KONETA, INC. – PROTECTA PO Box 150 Wapakoneta OH 45895-0150 Location: 1400 Lunar Dr 419 739-4200 Fax: 419 739-4247 Toll-Free: 800 356-0712 Techline: 800 356-0712 sales@konetainc.com Web: www.konetainc.com Sls Mgr Bob Lightle Sls/Mktg Mgr Sarah Stechman Sls Coord Linda Lee

LOUIS M. GERSON CO., INC. 16 Commerce Blvd Middleboro MA 02346 508 947-4000 Fax: 508 947-5442 Toll-Free: 800 225-8623 Toll-Free Fax: 800 443-7766 custserv@gersonco.com Web: www.gersonco.com Pres Ronald Gerson Natl Sls Mgr Stephen Walley LUSID TECHNOLOGIES, INC. 5195 West 700 South Kearns UT 84118 Toll-Free: 877 973-7600 LYMAN AGENCIES LTD. 4415 Juneau St Burnaby BC V5C 4C4 604 435-9098 Fax: 604 435-7289

sales@lyman-agencies.com Web: www.lyman-agencies.com Pres Kenneth Morrison M P MARKETING 100-625 rang Saint-David Lot 100 Ste-Brigit-Saults QC J0C 1E0 514 239-2343 Fax: 819 336-9242 pirsonm@netco.ca Sls Rep Marc Pirson MAACO SYSTEMS CANADA INC. 8400 Lawson Unit 1 Milton ON L9T 0J8 905 875-1248 Fax: 905 875-0105 Toll-Free: 800 387-6780 opportunities@maaco.ca Web: www.maaco.ca Pres Gary Dohring Mktg Mgr Bruce Tokiwa MANCORP INDUSTRIAL SALES LTD. 20186 113B Ave Maple Ridge BC V2X 0Y9 604 420-4332 Fax: 604 942-4950 Toll-Free: 800 595-2632 info@mancorp.ca Web: www.mancorp.ca Gen Mgr Glenn Sheffer Principal Marilyn Sheffer Sls Mgr Keith Sheffer Controller Neil Sheffer Serv Mgr Max Hughes MANN+HUMMEL USA INC. 6400 S Sprinkle Rd Portage MI 49002 269 329-3900 Fax: 269 329-7201 info@mann-hummel.com Web: www.mann-filter.us MAPLE LEAF FILE & SAW LIMITED 5570 Ambler Dr Mississauga ON L4W 2K9 905 624-0131 Fax: 905 624-2695 Pres Jessie MacDonald Mktg Mgr Tammy MacDonald Sls Rep B J MacDonald

COMPANY DIRECTORY

INFRATECH 15700 South Figueroa St Gardena CA 90248 310 354-1250 Fax: 310 523-3674 Toll-Free: 800 421-9455 sales@infratech-usa.com Web: www.infratech-usa.com Pres John Mazzotta Sls Rep Joe Petro

J.HERNICK LIMITED / HERNICK AUTOMOTIVE SERVICES INC 63 Galaxy Blvd Unit 5-6 ETOBICOKE ON M9W 5R7 416 213-9913 Fax: 416 213-0648 Toll-Free: 800 268-7432 Toll-Free Fax: 800 263-6629 sales@hernick.com Web: jhernick.com

Tech Dir Kent Horne

MARCOR AUTOMOTIVE 1164 Walkers Line Burlington ON L7M 1V2 905 549-6445 Fax: 905 547-9085 Toll-Free: 800 263-8621 Toll-Free Fax: 800 461-1458 sales@marcor.ca Web: www.marcor.ca Sls Mgr John (JP) Pinfold Purch Mgr Brett Weisbrod MARTECH SERVICES COMPANY PO Box 7079 Mazeppa MN 55956 507 843-4700 Fax: 507 843-4953 Toll-Free: 800 831-1525 info@breathingsystems.com Web: www.breathingsystems.com Dir-Sls/Mktg Tom A Wright MASTER APPLIANCE CORP. PO Box 68

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industry listings Racine WI 53401-0068 Location: 2420 18th St Racine WI 53403-2381 262 633-7791 Fax: 262 633-9745 Toll-Free: 800 558-9413 Techline: 262 633-8840 sales@masterappliance.com Web: www.masterappliance.com Pres Scott Radwill Dir-Sls John Brott Cust Serv Mgr Lindy Hinsman Materials Mgr Dan Naughton MATRIX SYSTEM AUTOMOTIVE FINISHES 850 Ladd Rd Bldg E Walled Lake MI 48390 248 668-8135 Toll-Free: 800 735-0303

COMPANY DIRECTORY

MATTHEWS COLLISION EQUIPMENT LTD. 105 Walden Square SE Calgary AB T2X 0R9 403 560-6925 Fax: 403 282-3412 matthewsequipment@shaw.ca Sls Mgr Norm Matthews MAXZONE AUTO PARTS CORP. 15889 Slover Ave Fontana CA 92337 909 822-3288 Fax: 909 822-3399 Toll-Free: 888 286-1188 maxzone@maxzone.com Web: www.maxzone.com VP-Bus Dev Galen Chen Sls Rep Danny Liu Sls Rep Meggie Tsa Sls Rep Brook Yang MCGARD LLC 3875 California Rd Orchard Park NY 14127 716 662-8980 Fax: 716 662-8985 Toll-Free: 800 669-6887 mcgard@mcgard.com Web: www.mcgard.com Pres Peter McCauley CEO Durham McCauley VP-Sls/Mktg John Mondo Sls Mgr Marc Courtney Sls Mgr Serena Duminuco MECHANIX WEAR CANADA INC. 103-2762 190th St Surrey BC V3S 3W6 Toll-Free: 877 278-5822 Toll-Free Fax: 877 278-5877 info@mechanixwear.ca Web: www.mechanix.ca MERITHIAN PRODUCTS CORP. 220 Viceroy Rd Unit 13 Concord ON L4K 3C2 905 669-0570 Fax: 905 669-1598 Toll-Free: 800 920-8823 sales@merithian.com Web: www.merithian.com Pres Larry Miller METABO CANADA, INC. 55 Administration Rd Unit 7 Concord ON L4K 4G9 905 761-0023 Fax: 905 761-0026 Web: www.metabo.ca

Mktg Mgr Al Reed Pub Rel Coord Christina Sanchez Man Dir Mike Clune MIRKA ABRASIVES CANADA INC. 7493 Rte Trans Canada bureau 102 Saint-Laurent QC H4T 1T3 514 497-1016 Fax: 800 626-6970 Toll-Free: 800 843-3904 Web: www.mirka.com Pres E John Booth Mktg Mgr Michael Gulley Cust Serv Rep Diane Landals MITCHELL INTERNATIONAL 4711 Yonge St Suite 702 North York ON M2N 6K8 416 733-1633 Fax: 416 733-0099 Toll-Free: 888 271-6176 Web: www.mitchell.com VP/Gen Mgr Cdn Ops Mike Jerry Dir Field Ops David Haldenby MOBILE AIR CONDITIONING SOCIETY (MACS) WORLDWIDE PO Box 88 Lansdale PA 19446 Location: 225 S Broad St 215 631-7020 Fax: 214 631-7017 info@macsw.org Web: www.macsw.org Pres Elvis Hoffpaur VP-Sls/Mktg Marion Posen MODERN SALES CO-OP 87 Caplan Ave Barrie ON L4N 9J3 705 792-2245 Fax: 705 792-2252 reid.ferguson@modernsales.ca Web: www.modernsales.ca Pres Don Skuce VP Reid Ferguson Natl Sls Mgr Eric St. Peters Mktg Mgr Matt Koval Bus Dev Mgr John Vonstone MOHAWK LIFTS (MOHAWK RESOURCES LTD.) 65 Vrooman Ave PO Box 110 Amsterdam NY 12010 518 842-1431 Fax: 518 842-1289 Toll-Free: 800 833-2006 sperlstein@mohawklifts.com Web: www.mohawklifts.com Sls Mgr Steve Perlstein Asst Sls Mgr Ray Pedrick Mktg Taryn Farewell MORGAN MANUFACTURING, INC. PO Box 737 Petaluma CA 94952-0737 Location: 521 Second St 707 763-6848 Fax: 707 763-4507 Toll-Free: 800 423-4692 customerservice@morganmfg. com Web: www.morganmfg.com Pres Carl Butch Palmgren Office Mgr Mary Kinney Cust Serv Mgr Janice Luchini

MOTOR GUARD CORPORATION 580 Carnegie St Manteca CA 95337 209 239-9191 Fax: 209 239-5114 Toll-Free: 800 227-2822 Toll-Free Fax: 800 237-7581 info@motorguard.com Web: www.motorguard.com Pres David Barleen Natl Sls Mgr Brian Jacobson Inside Sls Admin Marie Casuga NACE-INTERNATIONAL AUTOBODY CONGRESS & EXPOSITION PO Box 612128 Dallas TX 75261-2128 Location: 6191 N Highway 161 Suite 500 Irving TX 75038-2128 972 536-6444 Fax: 972 536-6445 Toll-Free: 888 529-1641 info@asrwevents.com Web: www.asrwevents.com NAPIER ENTERPRISES 4 Nihan Dr Unit 3 St Catharines ON L2N 1L1 905 935-0427 Fax: 905 935-2918 Toll-Free: 800 567-2434 salez@napierenterprises.com Web: www.sportzbynapier.com Pres Roman Napieraj VP Christina Milan Cust Serv Mgr Jackie Weaver Sls/Mktg Rep sales Department Mktg Coord Katie Gordon NASTRA AUTOMOTIVE IND. INC. 3 Sidney Crt Lindenhurst NY 11757 631 225-1225 Fax: 631 225-6418 Toll-Free: 18006NASTRA Web: www.nastra.com CEO Antonio Abbatiello CIO Robert Abbatiello NATIONAL AUTOMOTIVE TRADES ASSOCIATION 1-8980 Fraserwood Crt Burnaby BC V5J 5H7 604 432-7987 Fax: 604 432-1756 Web: www.natacanada.com Pres Rob Lang Exec VP Dale Finch Sec-Treas Bill Burkimsher NORTON – AUTOMOTIVE REFINISHING DIVISION 101-435 McNeilly Rd Stoney Creek ON L8E 5E3 800 263-6565 Toll-Free: 800 263-6565 Web: www.nortonautomotive. com Sls Supvr – Maritimes Dennis Mahar Sls Supvr – Ottawa Nicole Constantineau Reg Sls Mgr Eastern Cda Claudio Di Sabato Reg Sls Mgr Central/Western Cda Robert J Stracina Sls Rep GTA Ryan Beattie Sls Rep Philip Zylstra Sls Rep QC Andre Briand Sls Rep Mtl Daniel Lessard Mktg Info Spec Angela Spano

NORTOOL WAREHOUSING INC. 438 Limestone Cres Toronto ON M3J 2S4 416 667-1083 nortool@autoforce.ca Web: www.nortool.com Pres Daron Misakyan NOVA VERTA (SPRAY BOOTH SOLUTIONS LTD.) 10 Carmel Cres Brampton ON L6P 1Y1 416 985-9041 Fax: 905 794-9041 Toll-Free: 800 668-2921 sprayboothsolutions@bell.net Web: www.novavertausa.com Pres Domenic Muzzi ODESSA CANADA INC. 36 rue Unifix Bromont QC J2L 1N6 450 534-4534 Fax: 450 534-4500 Toll-Free: 800 363-8337 info@odessacanada.com Web: www.odessacanada.com Pres Robert Perrault VP Danielle Gagnon OMEGA ENVIRONMENTAL TECHNOLOGIES (AUTOMOTIVE DIV.) 1401 Valley View Lane Suite 100 IRVING TX 75061 972 812-7000 Fax: 972 812-7001 Toll-Free: 888 286-6342 Toll-Free Fax: 888 663-4287 Web: www.omega-usa.com Pres Grace Davis CIO Thom Davis VP Tommy France ONTARIO AUTOMOTIVE EQUIPMENT 84 Algonquin Rd Little Britain ON K0M 2C0 416 771-1414 Fax: 705 786-9799 andrei.lift@gmail.com Web: www.ont123.ca Owner Andrei Marcoviciu ONTARIO AUTOMOTIVE RECYCLERS ASSOCIATION (OARA) 1-1447 Upper Ottawa St Hamilton ON L8W 3J6 519 858-8761 Web: www.oara.com Exec Dir Steve Fletcher ONTARIO SPRAY BOOTH LTD. 20 Bram Crt Unit 8&9 Brampton ON L6W 3R6 905 459-9332 Fax: 905 454-3464 Toll-Free: 866 293-3406 ontariospraybooth@bellnet.ca Partner Jim MacDonald OPTIMA SPRAY EQUIPMENT 580 Carnegie St Manteca CA 95337 209 239-9191 Fax: 209 239-5114 Toll-Free: 800 227-2822 info@motorguard.com Web: www.motorguard.com Pres David Barleen

Gen Mgr Tim Keating Natl Sls Mgr Brian Jacobson OSRAM SYLVANIA LTD. 2001 Drew Rd Mississauga ON L5S 1S4 905 673-6171 Fax: 905 671-5584 Toll-Free: 800 544-4828 salescanada@sylvania.com Web: www.sylvania.com Pres Jim Johnson VP-Sls John Preville Sls Mgr Rolf Muench Dir-Mktg Steve Duff Mktg Spec Carolyn Roy PAINTLINE PRODUCTS INC. 37 Hamilton Rd Barrie ON L4N 8Y6 705 721-9500 Fax: 705 721-8646 Toll-Free: 800 668-8448 cmakad@paintline.ca Web: www.paintline.ca Pres James Burke VP Jeff Burke Gen Mgr Central Scott South Spray Booth Sls Charles Makad PAINTLINE PRODUCTS INC. 37 Hamilton Rd Barrie ON L4N 8Y6 705 721-9500 Fax: 705 721-8646 Toll-Free: 800 668-8448 spraybooths@paintline.ca Web: www.paintline.ca Sls Rep Charles Makad PARASOL INC. 252A Broadway Ave Toronto ON M4P 1V9 416 486-4947 Fax: 416 486-3552 Toll-Free: 888 702-0778 Techline: 416 200-6231 info@parasolinc.com Web: www.parasolinc.com CEO Harjit Bijlani PJ1: PJH BRANDS 8747 E Via de Commercio Scottsdale AZ 85258-3328 480 991-8002 Fax: 480 998-4838 info@pj1.com Web: www.pj1.com Pres P J Harvey Commun Mgr Penny Harvey POLYCRACKER, INC. 487 Division St Boonton NJ 07005 973 335-2828 Fax: 973 402-7222 Toll-Free: 800 334-2524 polycracker@netscape.com Web: www.fisheyeterminator.com/ polycracker Gen Mgr Sharron Lippman PPG CANADA INC. – AUTOMOTIVE REFINISH CANADA 6-2301 Royal Windsor Dr Mississauga ON L5J 1K5 905 823-8377 Fax: 905 823-0398 Toll-Free: 888 310-4762 AutoRefinish@ppg.com Web: www.ppgrefinish.com

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industry listings PRO FORM PRODUCTS LTD. 604 McGeachie Dr Milton ON L9T 3Y5 905 878-4990 Fax: 905 878-1189 Toll-Free: 800 387-7981 proformprod@bellnet.ca Web: www.proformprod.com Pres Jerry West VP/Gen Mgr Marlene Speck Exec VP Jim Speck PRO SPOT INTERNATIONAL, INC. 5932 Sea Otter Place Carlsbad CA 92010 760 407-1414 Fax: 760 407-1421 Toll-Free: 877 776-7768 info@prospot.com Web: www.prospot.com Pres Joran Olsson Adv Rep Debbie DePew PRO-SPRAY AUTOMOTIVE FINISHES 600 Nova Dr SE Massillon OH 44646 Toll-Free: 800 776-0933 info@prosprayfinishes.com Web: www.ProSprayFinishes. com Dir-Mktg Laura Yerkey Dir-Bus Dev Tom Gardner Dir-Natl Accts John Franken

PROMACH SHOP SUPPLY ET EQUIPEMENT 526 ch de la Grande-Côte St-Eustache QC J7P 0E4 450 430-4335 Fax: 450 430-2230 Toll-Free: 888 594-6018 promach@videotron.ca Web: www.promach.ca Pres Gérard Provost Sec Diane Provost PULL-IT CORPORATION/ MO-CLAMP 6920 SW 111th Ave Beaverton OR 97008 503 644-9167 Fax: 503 644-2733 Toll-Free: 800 678-5548 Web: www.moclamp.com Pres Donald R Jensen VP Karen A Crook R & H PRODUCTS 1721 SE Grace Ave Unit F Battle Ground WA 98604 360 687-9784 Fax: 360 687-3452 info@rh-products.com Web: www.rh-products.com Pres Larry Kopkie R.S. FINISHING SYSTEMS INC. 145 Industrial Pky S Unit 2 Aurora ON L4G 3V5

RBL PRODUCTS, INC. 6040 Russell Detroit MI 48211 313 873-8806 Fax: 313 873-8809 Toll-Free: 800 584-8111 Web: www.rblproducts.com READING TECHNOLOGIES INC. (RTI) 1031F MacArthur Rd Reading PA 19605 610 372-9200 Fax: 610 372-1984 Toll-Free: 800 521-9200 info@driair.com Web: www.rti-pbe.com CEO Paul Flynn Sls Mgr Larry Parker ROBERT BOSCH INC. – AUTOMOTIVE DIVISION 6955 Creditview Rd Mississauga ON L5N 1R1 905 826-6060 Fax: 905 826-5120 Toll-Free: 800 618-4729 Toll-Free Fax: 877 250-4305 Techline: 800 283-1111 VP/Gen Mgr Niall Davidson Natl Sls Mgr Cameron Young Mktg Mgr Sam Sgro ROBOVENT SOLUTIONS GROUP 3840 Agler Rd Columbus OH 43219 614 428-1700 Fax: 614 428-1701 Web: www.robovent.com Pres Tom Chellberg ROUSSEAU MÉTAL, INC. 105 av de Gaspé O St-Jean-Port-Joli QC G0R 3G0 418 598-3381 Fax: 418 598-6776 Toll-Free: 866 463-4270 info@rousseaumetal.com Web: www.rousseau-automotive. com Mktg Coord Mélissa Barette Mktg/Commun Mgr Marie-Jose Arcand RPM SALES AND MARKETING 250 Ferguson Dr Woodstock ON N4V 1B3 519 421-3986 rzehnal@hotmail.com Partner Paul Murphy Partner Ron Zehnal RTI TECHNOLOGIES, INC. PO Box 3099 York PA 17402 Location: 10 Innovation Dr 717 840-0678 Fax: 717 755-8304 Toll-Free: 800 468-2321 rti@rtitech.com Web: www.rtitech.com CFO Dennis Beaverson VP-Sls Steve Anderson VP-Mktg Kelvin Butz VP-Ops Dan Feeser

Sls Rep Teresa Scott VP-Tech Thomas Crandall RUST CHECK CORP. (THE DOMINION SURE SEAL GROUP OF COMPANIES) 6175 Danville Rd Mississauga ON L5T 2H7 905 564-9991 Fax: 905 564-9150 Toll-Free: 800 465-9262 Web: www.rustcheck.com Pres/CEO Ronald B Morton VP-Sls/Mktg Mario Segreti SAICO-USA 7905 Cochran Rd Suite 100 Glenwillow OH 44139 Fax: 440 542-9173 Toll-Free: 800 933-7876 Techline: 800 224-1007 Web: www.saeco-usa.com Pres Sidney H Bobbitt SAINT-GOBAIN ABRASIVES CANADA INC. PO Box 10 Plattsville ON N0J 1S0 Location: 28 Albert St 519 684-7441 Fax: 519 684-7601 Web: www.saint-gobain.com SASKATCHEWAN ASSOCIATION OF AUTOMOTIVE REPAIRERS INC. PO Box 25083 Saskatoon SK S7K 8B7 306 220-5919 Fax: 306 244-7227 dir@s-a-a-r.com Web: www.s-a-a-r.com Exec Dir Bill Ziebart SCA TISSUE NORTH AMERICAS LLC 457-2323 rue Le Caron Montréal QC H4E 0A2 Mktg Mgr Deanne MacDonald SCORPION COATINGS CAN. INC. 25 Rayborn Cres St Albert AB T8N 5B9 780 460-4246 Fax: 780 460-4251 Toll-Free: 888 349-2729 Web: www.scorpioncanada.com Pres Ivan Mayer Sls Mgr Terry Mayer Office Mgr Kim Bindon SEFOR INC. 8134 boul Lévesque E Laval QC H7A 1V2 514 326-6000 Fax: 450 665-4133 Toll-Free: 800 463-6000 sefor.inc@videotron.ca Pres Claude Chenier Dir Raymond Sevigny Sec-Treas Claire H Chenier SEM PRODUCTS, INC. 1685 Overview Dr Rock Hill SC 29730 Fax: 803 207-8300 Toll-Free: 866 327-7829 Web: www.semproducts.com Pres Steve Fussy VP-Sls/Mktg George Krul Reg Sls Mgr East Juan Cordova

SHAVER INDUSTRIES INC. 20 Steckle Pl Unit 8 Kitchener ON N2E 2C3 519 894-4800 Fax: 519 894-4726 Toll-Free: 888 766-8328 sales@shaverinc.com Web: www.shaverinc.com Pres Mark Shaver SHERWIN-WILLIAMS AUTOMOTIVE FINISHES 180 Brunel Rd Mississauga ON L4Z 1T5 905 890-1600 Fax: 905 890-0462 Toll-Free: 800 340-6133 canadian.communications@ sherwin.com Web: www.sherwin-automotive. com Dir-Sls/Ops Bob Leibel Reg Mgr Western Thayne Christensen Reg Mgr Ontario Glory Garisto Reg Mgr Eastern Yves Roy Zone Mgr Canada Dave Lalonde Natl Acct Mgr Serge LeBlanc Natl Fleet Mgr Earl Stone Nat Auto Parts Mgr Tom Forster SHERWIN-WILLIAMS INC. – DIVERSIFIED BRANDS DIVISION 18 rue du Bourgogne Kirkland QC H9H 5B4 Location: 101 Prospect Ave Cleveland OH 44115 514 671-0008 Fax: 216 774-1827 rfragnito@sherwin.com Web: www.duplicolor.com VP-Sls Brian Padden Dir-Sls Jeffrey Kerner Natl Sls Mgr Christopher Prebel Product Mgr Jim Foos SHOOT SUIT, INC. 1721 SE Grace Ave Unit D Battle Ground WA 98604 360 687-3451 Fax: 360 687-3452 Toll-Free: 800 422-1604 larry@shootsuit.com Web: www.shootsuit.com VP Larry Kopkie SHURTAPE 1506 Highland Ave NE Hickory NC 28602 828 322-2700 Ext. 5464 Fax: 828 322-5583 Toll-Free: 800 438-5779 Ext. 5464 Techline: 828 322-2700 kolender@shurtape.com Web: www.shurtape.com Pres Jim Shuford Cdn Sls Mgr Todd Jones Cdn Sls Mgr Donna Parkhurst Product Mgr Terry Hagood SIA ABRASIFS JJS INC. 900 ch Olivier Saint-Nicolas QC G7A 2N1 418 836-0557 Fax: 418 836-0537 Toll-Free: 800 463-1574 abrasifsjjs@siajjs.com Web: www.sia-abrasives.com Pres Andree Samson Sls Mgr Simon Patry Sls Tech Brett Statchel

SNAP-ON TOOLS OF CANADA LTD. 6500 Millcreek Dr Mississauga ON L5N 2W6 905 812-5774 Fax: 905 826-7470 Toll-Free: 800 665-8665 canadacustomercare@snapon. com Web: www.snapon.com/canada VP-Sls/Gen Mgr Brian Ross Mktg Comm Mgr Ray Lavender Mktg Mgr Peter Hoyle SOUTHERN POLYURETHANES INC. PO Box 1300 Blairsville GA 30514 706 781-2220 Fax: 706 835-5897 Web: www.southernpolyurethanes.com SPANESI AMERICAS INC. 107-123 Ambassador Dr Naperville IL 60540 224 772-6374 sales@spanesi-americas.com Web: www.spanesi.com SPECIALITY PRODUCT SALES, INC. 420 Deermont Crt SE Calgary AB T2J 5W7 403 271-9270 Fax: 403 271-9191 larry@spsales.com Gen Mgr Larry Bergman SPECIALTY EQUIPMENT MARKET ASSOCIATION (SEMA) PO Box 4910 Diamond Bar CA 91765-0910 Location: 1575 S Valley Vista Dr 909 610-2030 Fax: 909 860-0184 Web: sema.org Pres/CEO Chris Kersting Sr VP/CFO George Afermow VP-Ops Bill Miller SPECIALTY PRODUCTS COMPANY – SPC PERFORMANCE DIVISION PO Box 923 Longmont CO 80502 Location: 4045 Specialty Pl Longmont CO 80504 303 772-2103 Fax: 303 772-1918 Toll-Free: 800 525-6505 info@specprod.com Web: www.specprod.com Pres/CEO Ben Bigelow Adv Mgr Vickie Wheeler

COMPANY DIRECTORY

PRO-TEK 901 rue Hérelle Longueuil QC J4G 2M8 450 651-4249 Fax: 450 651-9941 Toll-Free: 800 361-7956 sales@pro-tek.ca Web: www.pro-tek.ca Pres Aurèle Chartrand Natl Sls Mgr Jack Vandervelde

905 881-9768 Fax: 905 727-7555 matthew@rsfinishing.com Web: www.rsfinishing.com Pres Richard Bannister Special Equip Dir Matthew Bannister

SPECTRA PREMIUM INDUSTRIES INC. 1421 rue Ampère Boucherville QC J4B 5Z5 450 641-3090 Fax: 450 641-3866 Techline: 900 363-8533 Web: www.spectrapremium.com VP-Sls/Mktg Jason Best Natl Sls Mgr Max Carter Mktg Mgr Gilles Tremblay SPIES HECKER 408 Fairall St Ajax ON L1S 1R6 800 371-3313 Toll-Free: 800 668-6945

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industry listings dpc-portal.canada@usa.dupont. com Web: www.pc.dupont.com Commun Mgr Lori Fleming SPRAY GUN SOLUTIONS INC. 13887 W 59th Pl Arvada CO 80004 303 424-3741 Fax: 303 424-8669 spraygunsolutionsinc@msn.com Web: www.spraygunsolutions. com Pres Tom Sullivan SPRAY TECH/JUNAIR 1427 N Linden Ave Rialto CA 92376 909 419-7011 Fax: 909 419-7020 Toll-Free Fax: 800 535-8196 sales@spraytech.com Web: www.spraytech.com

COMPANY DIRECTORY

STANDARD AUTO WRECKERS 1216 Sewells Rd Scarborough ON M1X 1S1 416 286-8686 Fax: 416 286-8690 david@standardautowreckers. com Web: www.standardautowreckers.com Owner David Gold STANDOX 408 Fairall St Ajax ON L1S 1R6 Toll-Free: 800 551-9296 Web: www.standoxna.com STECK MANUFACTURING COMPANY, INC. 1115 S Broadway Dayton OH 45408 937 222-0062 Fax: 937 222-6666 Toll-Free: 800 227-8325 sales@steckmfg.com Web: www.steckmfg.com Pres John Brill VP Rick Vogel STEPHENSON EQUIPMENT LTD. 21 Murray Park Rd Winnipeg MB R3J 3S2 204 831-9633 Fax: 204 831-0585 Toll-Free: 800 325-7326 seco@mts.net Gen Mgr Lindsay Penner STRAIN-TEC MFG. 84 av Leacock Pointe-Claire QC H9R 1H1 514 694-1113 Fax: 514 694-6277 Toll-Free: 800 465-8575 arslan@securenet.net Web: www.straintec-arslan.com Pres/Gen Mgr Arman Gurarslan SUMMIT SOFTWARE & MARKETING SOLUTIONS 12130 Travertine Crt Poway CA 92064 858 547-8697 Fax: 858 547-8698 Toll-Free: 888 377-2661 Toll-Free Fax: 888 377-2661 sales@summitsoftwaresolutions. com Web: www.summitsoftwaresolu-

tions.com CEO Frank Terlep SUNKISS THERMOREACTORS INC. 108 rue Arboit L’Assomption QC J5W 4P5 450 589-6144 Fax: 450 589-8478 Toll-Free: 800 675-0037 sunkiss.thermoreactors@bellnet. ca VP-Sls/Mktg Peter Phillipson SUPER 48 SALES INC. 215 Rivermede Rd Concord ON L4K 3M5 905 669-4020 Fax: 905 738-8270 sales@super48sales.com Web: www.super48sales.com Pres Ali Ratanshi Mgr Rose Ladha Cust Care Shelly Lalji SUPERFINISH SYSTEMS LTD. 1034 Toy Ave Pickering ON L1W 3P1 905 619-9785 Fax: 905 683-3311 Toll-Free: 877 778-7746 Web: www.superfinishsystems. com Pres John O’Halloran Sls/Tech Mgr Gary Cooper Mktg Coord Michelle O’Hara Acct Mgr Liz Wilson TOOL INVENTORY & APPRAISAL SYSTEM INC. PO Box 1056 Cookstown ON L0L 1L0 Fax: 705 458-9822 Toll-Free: 866 877-2259 Web: www.toolappraisal.com Pres Tony Auchincloss TOPRING 895 boul Industriel Granby QC J2J 1A6 450 375-1828 Fax: 450 375-1408 Toll-Free: 800 263-8677 solutions@topring.ca Web: www.topring.com TQC-USA, INC. 4053 S Lapeer Rd Suite H Metamora MI 48455 810 678-2400 Fax: 810 678-2422 joel@tqc-usa.com Web: www.tqc-usa.com Pres George Moonen Head of Sales Joel Bialek TRACER PRODUCTS – DIV. OF SPECTRONICS CORPORATION 956 Brush Hollow Rd Westbury NY 11590 516 333-1254 Fax: 516 876-8411 Toll-Free: 800 641-1133 Toll-Free Fax: 800 354-2353 info@tracerline.com Web: www.tracerline.com Pres Jonathan Cooper VP-Sls/Mktg Gary Fixel Natl Sls Mgr Mike Fleming Mktg Commun Mgr Bob Savasta

TRANSTAR AUTOBODY TECHNOLOGIES INC. 2040 Heiserman Dr Brighton MI 48114 810 220-3000 Fax: 810 220-3048 Toll-Free: 800 824-2843 Toll-Free Fax: 800 477-7923 publicrelations@tat-co.com Web: www.tat-co.com Gen Mgr Mike Westrick Mktg Spec Michelle White Mktg Mgr Stacey Wilcox TRIM-GARD COMPANY LIMITED 472 Newbold St London ON N6E 1K6 519 681-1090 Fax: 519 681-9880 Toll-Free: 800 265-6074 sales@trim-gard.com Web: www.trim-gard.com Gen Mgr Monte Goble TRISK LTD. 466 Speers Rd Floor 3 Oakville ON L6K 3W9 905 399-2800 Fax: 416 352-5738 Toll-Free: 866 478-4328 sales@hedsonna.com Web: www.hedsonna.com Gen Mgr Mike Bertrand Cust Serv Mgr Dustin King U-POL US INC. 630 Municipal Dr Ste 300 Nazareth PA 18064 610 746-7081 Fax: 610 743-8654 Toll-Free: 800 340-7824 Toll-Free Fax: 800 787-5150 sales-us@u-pol.com Web: www.u-pol.com Pres Calvin M Sanders VP NA Ops Michael C Sanders U.S. CHEMICAL & PLASTICS 600 Nova Dr SE Massillon OH 44646 330 830-6000 Fax: 330 830-6005 Toll-Free: 800 321-0672 techinfo@uschem.com Web: www.USChem.com Dir-Mktg Laura Yerkey Dir-Natl Acct John Franken UAP INC. 7025 rue Ontario E Montréal QC H1N 2B3 514 256-5031 Fax: 514 256-8469 Web: www.uapinc.com Pres/COO Robert R Hattem VP-Sls Joe Herauf VP-Prod Dev Tom Hunt ULTIMATE LININGS, LTD. – NEW BUSINESS DEVELOPMENT DIVISION 6630 Roxburgh Dr Suite 175 Houston TX 77041 713 466-0302 Fax: 713 937-0052 Toll-Free: 800 989-9869 info@ultimatelinings.com Web: www.ultimatelinings.com VP-Sls/Mktg John Jamroz VP Barry McCoraroy

UNI-RAM CORPORATION 381 Bentley St Markham ON L3R 9T2 905 477-5911 Fax: 905 477-8922 Toll-Free: 800 417-9133 Web: www.uniram.com Pres Sam Yamamoto Gen Mgr Gord Meehay Sls Mgr Jay Farquharson Reg Rep Larry Bergmann UNI-SÉLECT INC. 170 boul Industriel Boucherville QC J4B 2X3 450 641-2440 Fax: 450 655-9532 Web: www.uni-select.com Pres/CEO Richard G Roy Pres/COO Auto Canada Gary O’Connor Pres/COO Auto USA Willi Alexander VP-Sls/Mktg Brent Windom VP MIS Robert Buzzard VP-Corp Dev Guy Archambault Mktg Mgr Linda Donnini UNI-SÉLECT PRAIRIES & PACIFIC INC. 11754 170th St Edmonton AB T5S 1J7 780 452-2440 Fax: 780 444-3308 Toll-Free: 800 667-2862 Web: www.uni-select.com Gen Mgr Sean Corcelli Ops Mgr Ken Glen Mktg Mgr Bob Chapman Admn Mgr Sandy Finseth UNICURE SPRAYBOOTHS 104 Spence Lane Nashville TN 37210 615 889-3330 Fax: 615 889-6773 Toll-Free: 800 868-3033 unicure@spraybooths.com Web: www.spraybooths.com Natl Sls Mgr John Abernathy Cust Serv Mgr Doug Debelak UNITED SPRAY BOOTHS LTD. 380 Bradwick Dr Concord ON L4K 2W4 905 738-5489 Fax: 905 738-6751 Toll-Free: 800 901-3338 Web: www.unitedspraybooths. com Pres Jarvis Warda VP Peter Stamos UNITOOL INC. 9220 rue Charles-de-Latour Montréal QC H4N 1M2 514 384-9102 Fax: 514 383-4963 Toll-Free: 800 361-0417 Toll-Free Fax: 800 361-0112 info@unitool.com Web: www.unitool.com VP-Sls/Mktg Jay Tutunjian Purchaser Nathalie Hadjetian Admin Aline Hadjetian URETHANE SUPPLY COMPANY 1128 Kirk Rd Rainsville AL 35986 256 638-4103 Fax: 256 638-8490 Toll-Free: 800 633-3047 info@urethanesupply.com Web: www.urethanesupply.com

Pres Kurt Lammon USI OF NORTH AMERICA, INC. 565 Commerce St Franklin Lakes NJ 07417 201 405-7760 Fax: 201 405-1070 Toll-Free: 877 874-6362 sales.usi@usius.com Web: www.usiofnorthamerica. com Pres Richard Bannister UVIEW ULTRAVIOLET SYSTEMS INC. 1324 Blundell Rd Mississauga ON L4Y 1M5 905 615-8620 Fax: 905 615-9745 Toll-Free: 877 776-8486 sales@uview.com Web: www.uview.com CEO Phil Trigiani Pres Tony Ferraro Intl Dir-Sls Les Paulowski VALCO CINCINNATI CP, INC. 411 Circle Freeway Dr Cincinnati OH 45246 513 874-6550 Fax: 513 874-1424 Toll-Free: 800 788-3865 lonnie@valcocp.com Web: www.valco-cp.com Pres Rich Santefort Sls Mgr Lonnie Purkiser Sls Mgr Lonnie A Purkiser Cust Serv Mgr Margaret Meeks Tech Support Brian Santefort VALLEY CARCOLOR INC. 13-19257 Enterprise Way Surrey BC V3S 6J8 604 530-5622 Fax: 604 530-2410 Gen Mgr Cal Belton VALSPAR AUTOMOTIVE 901 3rd Avenue SE Minneapolis MN 55402 Toll-Free: 800 845-2500 Web: www.valsparauto.com Mktg Mgr Gina Mahan VALSPAR INC. (PLASTIKOTE) 1636 Shawson Dr Mississauga ON L4W 1N7 905 671-8333 Fax: 905 671-0254 Toll-Free: 888 234-5790 Toll-Free Fax: 877 604-4325 Web: www.plastikote.ca Natl Sls Mgr Auto Channel Gus Amodeo VIKING BLAST AND WASH SYSTEMS 731 S Industrial Ct Rose Hill KS 67133 316 634-6699 Fax: 316 634-6658 Toll-Free: 800 835-1096 sales@vikingcorporation.com Web: www.vikingcorporation. com Gen Mgr Deron Lock VISKON-AIRE CORPORATION 410 Winfield Ave Salisbury MD 21801 410 543-8802 Fax: 410 543-0545 Toll-Free: 800 336-3758

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industry listings sales@viskon-aire.com Web: www.viskon-aire.com Pres Rob Johnson Natl Sls Mgr Mike Small Cust Serv Mgr Jane Shehan W & E SALES CO., INC. 370 Elizabeth Ave Newark NJ 07112-2708 973 824-2000 Fax: 973 824-7382 Toll-Free: 800 932-9009 wemail@wesales.com Web: www.wesales.com Gen Mgr Richard Carr WEATHERTECH CANADA 1164 Walkers Line Burlington ON L7M 1V2 888 905-6287 Toll-Free Fax: 800 461-1458 sales@weathertechcanada.com Web: www.weathertechcanada.ca Pres Tony Page VP Joe Magri Natl Sls Mgr Dan Moscardini

WESTERN STATES MFG. PO Box 3655 Sioux City IA 51103 Location: 811 Main St 712 252-4248 Fax: 712 258-4368 westernweld@aol.com Web: www.westernweld.com Gen Mgr Kerry T Bressler WHITE & PETERS LTD. 101-1368 United Blvd Coquitlam BC V3K 6Y2 604 526-4641 Fax: 604 526-4632 Gen Mgr Mort Hall WHOLESALE AUTO PARTS WAREHOUSES 106 Caledonia Rd ST-Isidore ON K0C 2B0 613 524-2400 Fax: 613 524-2793 Toll-Free: 866 864-5800 wap1@ROGERS.COM Web: www.wholesaleautopartswarehouses.com CEO Trevor Kingsbury CFO Penny Cook Sls Mick McDonald WILSON AIR TOOLS & EQUIPMENT 3-1236 Speers Rd Oakville ON L6L 2X4 905 847-6663 Fax: 905 847-7073 sales@wilsonairtools.com Web: www.wilsonairtools.com Pres Glenn Mulder WIX FILTRATION PRODUCTS PO Box 1175 Ayr ON N0B 1E0 Location: 1035 Industrial Rd

WIZARDS/RJ STAR, INC. 11469 8th St NE Hanover MN 55341 763 497-5155 Fax: 763 497-5125 Toll-Free: 800 356-7223 sales@wizardsproducts.com Web: www.wizardsproducts.com Owner John Schlumpberger Pres Amy Antonsen Bus Mgr Susan Antonsen WORLD AUTO PARTS (CANADA) LTD. 1-355 Carlingview Dr Etobicoke ON M9W 5G8 416 675-6767 Fax: 416 675-6755 Toll-Free: 800 668-4434 Techline: 800 668-4434 Web: www.monaco-group.ca Pres Dominic Monaco VP Alan Alber Gen Mgr Warren Brown Ops Mgr Nancy Wilson Terr Mgr Kevin Shewan Terr Mgr Bill Earley Terr Mgr Francois Fortin Wrhse Mgr Steve Hurd

COMPANY DIRECTORY

WELLS MANUFACTURING CORP. PO Box 70 Fond Du Lac WI 54936-0070 Location: 26 S Brooke St Fond Du Lac WI 54935 920 922-5900 Fax: 920 922-3585 sales@wellsmfgcorp.com Web: www.wellsmfgcorp.com

519 622-4545 Fax: 519 622-4180 Web: www.wixfilters.com Pres Wes Haine Dir-Mktg Brian Fleming Bus Dev Mgr Steve Ellis Prog Mgr Bert Verriet

WORLDWARE ENTERPRISES LTD. 30 Rosslinn Rd Cambridge ON N1S 3K1 519 621-8244 Fax: 519 622-5281 Toll-Free: 866 621-8244 crobinson@eatoils.ca Web: www.eatoils.com Natl Sls Mgr Charles Robinson WSSL AUTO PARTS 1633 Ontario Ave Saskatoon SK S7K 1S7 306 665-7061 Fax: 306 653-4332 Toll-Free: 800 667-3964 wssl@sasktel.net Web: wssl.ca Pres/Gen Mgr Clarence L Schneider VP/Asst Mgr Glen Schneider WÜRTH CANADA 6330 Tomken Rd Mississauga ON L5T 1N2 905 564-6225 Fax: 905 564-3628 Toll-Free: 800 263-5002 Toll-Free Fax: 800 347-0677 Web: www.wurthcanada.com Mktg Mgr Goran Abramovic ZURAWEL PATTON SAMPLE 16 Citadel Pk NW Calgary AB T3G 3X8 403 519-5666 Fax: 403 547-6398 duane@zps.ca Web: www.zps.ca Co-Owner Duane Zurawel Co-Owner Bill Sample Co-Owner Gord Patton

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products: spray guns

Gravity Feed Basecoat/Clearcoat Spray Gun The new Tekna Copper Gravity Feed Basecoat/Clearcoat Spray Gun by DeVilbiss provides precision coating for all types of coatings, including waterborne basecoats, solvent-borne basecoats, and clearcoats with high, medium or low solids. Available in four models, the gun is available cupped or uncupped with your choice of 1.2/1.3mm or 1.3/1.4mm needle/nozzle sets. The gun offers slicker clears, superior metallic control, better blends, and even material distribution for fewer coats and increased productivity. High transfer efficiency saves materials, which saves money. All four models include digital gauge with air-adjusting valve for accuracy and repeatability, 7E7 high-efficiency air cap, gun wrench, and colour ID rings. Devilbiss www.devilbiss.com

Spray Gun with 1.4 mm Atomizing Head The family of 3M Accuspray System HVLP spray guns is growing with the new 3M Accuspray HG14 spray gun for the application of coatings requiring a 1.4 mm atomizing head. This innovative HVLP system, which combines a replaceable atomizing head and 3M PPS technology, delivers premium performance at a fraction of the cost and effort, can provide exceptional results through excellent atomization, resulting in high transfer efficiency and a large, usable spray pattern with low overspray. It is designed to help improve productivity, reduce solvent consumption and minimize cleanup time. The new HG14 spray gun can help optimize efficiency by minimizing overspray, providing excellent transfer efficiency, delivering exceptional atomization and reducing cleaning time. Boost productivity with “new gun” performance every time the atomizing head is replaced, premium application results and reduced technician fatigue with the lightweight ergonomic design. Maximize benefits of the 3M PPS System through reduced solvent use, decreased hazardous disposal costs, and improved productivity and profitability. 3M www.3Mcollision.com/HG14

Compact Spray Gun for Small Areas The new SATAminijet 4400B compact spray gun for small areas replaces its extremely successful predecessor, the SATAminijet 3000B. Besides a complete redesign, the new model mirrors the standardsize SATAjet 4000B and can be used with both HVLP and RP technology. With transfer rates exceeding 65%, can be used for all types of small-area repair applications. Both nozzle sets (HVLP and RP) offer large spray patterns with a stretched dry core to prevent “halos” as well as striping with ease. The compact gun also features anew gun handle profile that fits the hand like a glove. All control elements can be easily operated with when wearing protective gloves, while the round/ flat fan control allows the spray pattern to be adjusted rapidly and precisely with just a 3/4 turn. Sata Canada www.sata.com

Dispenser and Organization System The new Sata RPS (Rapid Preparation System) disposable cup system provides a convenient and organized system within easy reach. The modular system is supplied as assembly kits to allow for easy customization, and allow all Sata RPS components to be stored in their defined place: cups, lids and sleeves. The system allows the painter to conveniently take out individual components as needed, with filling level indicators to ensure replenishment exactly as needed. Refilling is a swift and easy process that requires only a quick removal of the tubes from the brackets. The modular system features standard kit for up to two cup sizes, extension kits for additional cup sizes, an optional; rotowall adapter kit, or rotofloor kit. Sata Canada www.sata.com

Next-Gen HVLP Spray Guns The new Entech LS400 represents the latest addition to the constellation of Supernova spray guns. This completion of the Supernova range of products insures the Entech LS400 gives the professional users a wide range of application solutions for waterborne basecoats of second and third generation according to weather conditions hot and dry climates and cold and high humidity climates. HVLP technology and Pre atomization technology coupled together give to users a very high comfort of application, a stable and large fan pattern, high stability in droplet sizes and maximum material savings. Anest Iwata USA, Inc. www.anestiwata.com

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products

Auto-Darkening Welding Helmet The new, lightweight Viking 1740 Series Auto-Darkening Welding Helmet from Lincoln Electric offers a variety of features designed to reduce the cost of ownership while providing solid protection from a basic helmet offering. Weighing in at a mere 18.6 ounces, this entry-level helmet series features solar power with battery assist, eliminating the need for an on/off switch. A continuously variable, internal, 9-13 shade control offers sensitivity adjustment for different welding environments and features adjustable delay time from a dark to a light setting. The 1740 Series helmet is offered in black and includes a two-year parts and labour warranty. Lincoln Electric www.lincolnelectric.com

Metal Flake Paint Preferred by professionals and do-it-yourselfers, PlastiKote Metal Flake Paint is simple to use and dries fast for a deep, rich shine. Easy to apply, quick to dry and clean to use, PlastiKote Metal Flake Paint is available in six popular colours that make a statement when it comes to giving a vehicle a vivid, vibrant metallic look. Excellent for use on automotive and motorcycle equipment and accessories as well as bicycles, PlastiKote Metal Flake Paint is lacquer based and available in red (310), green (312), black (320), clear (307), blue (311) and burgundy (313). Featuring the innovative twist-lock cap that reduces accidental sprays and ends the era of lost tops forever, PlastiKote Metal Flake Paint also sprays 33%easier from any angle for smooth, even coverage in tough-to-reach spots. PlastiKote www.PlastiKote.com

Aluminum Repair Equipment Elektronâ&#x20AC;&#x2122;s collision repair equipment designed specifically to fix aluminum vehicle components includes the MultiMig 511 and MultiMig 522 MIG/MAG inverter welders, MultiSpot M25 AL and MultiSpot M22 AL stud welders, and MultiTool Aluminum Dent Repair Station. The MultiMig 511 and MultiMig 522 both can be used for welding and brazing aluminum alloys, galvanized sheet metal, stainless steel, and high-strength steel. The MultiMig 522 can be equipped with two separate torches simultaneously, each with different reels and wire, to increase the versatility of the welder. The Elektron MultiTool Aluminum Dent Repair Station is a complete mobile workstation equipped with the tools technicians need to remove dents from aluminum sheet metal panels. The Dent Repair Station includes a work area and comes with the new MultiSpot M22 AL stud welder (which is also available separately), anodized aluminum pulling bar kit, anodized aluminum pulling system, hammer kit with four anodized aluminum hammers, heat gun, infrared thermometer, heat shield gel, angled air die grinder and a starter kit of aluminum studs and zinc-plated steel eye-bolts. Chief Automotive www.chiefautomotive.com

Optimized Surface Preparation System Mirka Abrasives Canada Inc. has launched its latest dust-free sanding system called the Optimized Surface Preparation System, designed to standardize the repair process and significantly reduce repair times and costs. This system consists of unique abrasives based on the Mirka NET family of products. The OSP does not carry the conventional grit numbering system, instead it is numbered 1, 2, 3, andÂ 4, helping to standardize in shop processes. The special tools packaged with the OSP system can shrink the repair area by well over 20% compared with conventional repair techniques currently in use. This results in reduced labour and in a significant saving of subsequent paint consumption (because of the smaller repair surface) resulting in a car repairer improving his profit significantly. Mirka Abrasives Canada www.mirka.com

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Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com. To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE RECYCLERS

AUTOMOTIVE ELECTRONICS Allan’s Automotive Electronics Ltd.

www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service. We provide service and warranty for most makes of automotive test equipment.

AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability. To learn more about our products, request a catalogue today. www.aisinaftermarket.com Goodyear Engineered Products www.goodyearep.com/aftermarket Research and testing. Just two of the reasons Goodyear automotive replacement products deliver the ultimate in performance and value.

Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686. Experienced Shipping Department to Ensure Parts Arrive Safely.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies. Auto Test Tools.ca

Your one stop for specialized diagnostic tools and accessories. Contact; www.auto-know.com, ronbrown@ on.aibn.com, 1-800-665-8773

WAREHOUSE DISTRIBUTORS & BUYING GROUPS

Bestbuy Distributors Limited www.bestbuyautoparts.ca Independent buying group and warehouse The Automotive Aftermarket distributor that allocates E-Learning Centre Ltd its profits to member shareholders and provides www.aaec.ca unbeatable value for independent jobbers. AAEC - BEST - Business Evaluation Support & Training - Instructing and Coaching with The E.R.I. Group the Proven Business Management Tools that www.theerigroup.com drives a shop’s Bottom Line, Team Culture and Canada’s Premier Machine Marketplace Credibility. Shop Buying Group

BUSINESS MANAGEMENT SERVICES

HAND CLEANERS

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets. Used by 87% of the World’s OE Manufacturers

GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

S.B International Inc. www.sbintl.com “We keep engines humming”

advertiser index Audatex a Solera company

www.audatex.com

Auto Parts Bridge by IFM

apb@ifmnorthamerica.com

AXALTA

39 www.axaltacoatingsystems.com

BASF

9 www.basfrefinish.com/onyx-sb

BMW Group

Cromax

5 www.cromax.com

Kennedy Paint Consultants

www.southernpolyurethans.com

Martech Services Company

www.breathingsystems.com

Mirka

19 www.mirka.com

Pro-Spray

23 www.ProSprayFinishes.com

RBL Products Inc

SATA

13 www.sata.com/rps

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www.pass.bmw.com

www.RBLProducts.com

Stay up to date at

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ccif report

CCIF Edmonton Meeting Report The Canadian Collision Industry Forum held its fall meeting at the Fairmont Macdonald Hotel, Edmonton, Alta., on Saturday, September 28th, 2013. The following are excerpts from reports presented at that meeting. The next Forum will be held in Toronto on Saturday, February 4, 2014.

Chairman’s Remarks

Tom Bissonnette (Parr Auto Body) Tom opened the meeting with some positive comments about the co-operation between collision repairers and the principal insurer in his home province of Saskatchewan. The provincial trade association representing collision repairers had engaged an agency to study the industry and had used the resulting report to support discussions with government representatives on how to sustain a healthy industry capable of meeting insurer and vehicle owner needs. This led to further discussions with the insurer and agreements to work together on critical issues, such as improving the ability of collision repairers to attract and retain staff.

Changes at CCIF and New Ways to Take Action

Larry Jefferies (CARSTAR Automotive Canada) Larry explained that since CCIF was designed as an open forum, it had not wished to develop a formal organization and structure. However, in order to provide consistency and direction, a Chairman had been appointed by the key people involved in establishing CCIF, who helped form what later became known as the Chairman’s Council. The time has come for CCIF to evolve in order to keep meeting the needs of the industry. At the start of 2014 the administration of CCIF will be taken on by the Automotive Industries Association (AIA), through which CCIF was originally created, and which already manages the national training body, I-CAR Canada.

The Chairman’s Council will be renamed as the CCIF Steering Committee and will comprise: 4 collision repair representatives, including networks; 2 supplier representatives; 2 insurance representatives; 2 OE manufacturer representatives; AIA’s director, collision programs /director, CCIF Skills Program; and AIA’s senior director, industry programs. The role of the CCIF Steering Committee will include: guiding the establishment of priority areas for action and ensuring the continued success of industry networking events and projects; representing all CCIF stakeholders; operating a succession plan with members serving staggered terms of two years, renewable upon the recommendation of the Committee; setting term limits of four years to ensure turnover; being run on a consensus model. Criteria for membership and a formal selection process have been established. Applicants must apply in writing and will be selected by CCIF’s current Chairman’s Council members by early December.

Choose to Use Recycled Parts

Ian Hope (Alberta Automotive Recyclers and Dismantlers Association) AARDA members recognise the importance of the collision repair industry as a major customer, said Ian. He proposed closer collaboration with repairers and insurers in order to better understand their needs and how they make their choices on which parts to use. Recyclers play a key role in the collision repair industry and Ian suggested they should become more involved with CCIF, promoting recycled parts as the right

and responsible choice, as well as the economic choice. Collision repairers should have confidence that when dealing with AARDA members, they can be sure that correct processes are being followed in the dismantling and storage of all parts and fluids. Since vehicles are so large and consume so much resources, there is clear recognition that it makes sense to recycle as many of vehicle components as possible. Ian looked forward to collaboration between all stakeholders that would increase acceptance of recycled parts as the green and ethical choice.

CCIF Skills Program Attracts Thousands with Onsite Painting at National Skills Competition

Leanne Jefferies (CCIF Skills Program) Leanne spoke about the continuing success of the CCIF Skills Program and why it matters. Canadians are being made increasingly aware of the many different skilled trades career opportunities. Other skilled trades are paying attention and increasing their own promotional activity through TV commercials, radio, billboards and magazine articles. So as the competition from other trades intensifies, it is vital that collision repair continues to maintain the high profile that it has achieved at Skills Competitions, standing out from the 40+ other trades fighting for the attention of young people. Leanne acknowledged the success of the program as an outcome of the tremendous team work between Skills Canada, industry stakeholder groups and educators. Just a few years ago there were no provincial painting Continued on page 38 www.bodyshopbiz.com l January 2014 l Bodyshop 37

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ccif report

Continued from page 37

competitions, but now eight provinces hold them and over 300 industry volunteers work to ensure that they run smoothly and showcase the industry in a positive light. In 2012 the breakthrough was made in bringing the car painting competition onsite and making it a big draw for the 10,000 students attending the National Skills Competition in Edmonton. Leanne then showed a video of the 2013 National Skills Competition held in Vancouver, once again with the fully transparent onsite spray booth that provided the thousands of visitors with a truly close-up and personal view of the young people working under pressure to demonstrate their painting skills. They were also able to see the related bodywork competition alongside the painting activity. In addition to thanking CCIF Skills Program sponsors, Leanne thanked ARA’s Rene Young for demonstrating his skills as a videographer in producing the Vancouver competition video.

Making the Most of Apprenticeship

Doug Harbak (Apprenticeship and Industry Training, Alberta) Alberta has 50 trades, of which 19, including Autobody, are compulsory, meaning that an individual must be a registered apprentice or a certified journeyperson. As an apprenticeship consultant for collision repair and several other skilled trades, Doug shared some of the feedback he had picked up from apprentices leaving the industry. The most common reason for leaving was that their employers either did not encourage them to attend technical training for advancement, or didn’t allow them to attend training due to workload. The second most common reason for leaving or contemplating it was employers promising to indenture individuals, but then procrastinating in the process of signing and submitting the application. Doug mentioned that one of the main reasons collision repairers are facing challenges in recruiting and retaining employers is that, at least in Alberta, the industry is competing with

other trades that are paying secondyear apprentices in excess of $30 per hour.

Conversation with New Industry Entrants

Mike Bryan (CCIF) As a follow-up to Doug Harbak’s presentation, Mike Bryan invited two young industry entrants to share their perspective of the industry. He spoke with Lisa Little, a second-year painting apprentice, and Cecile Bukmeier, a certified painter and Gold Medal Winner of the Alberta Skills Competition and National Skills Competition. Mike asked what had prompted both these young ladies to get into collision repair. They replied that it was their love of cars and their fascination for the artistry involved in returning a mangled vehicle into its pre-accident condition. While they enjoyed using their skills as painters, both saw their future as business owners and hoped it would be possible for them to stay in the industry. Their realistic view of why that might not happen was their uncertainty about earning enough to be able to buy a home and live a reasonably comfortable life. When asked what advice they would give to employers taking on apprentices, they echoed the comments of Doug Harbak regarding technical training and treating apprentices with integrity. They also advised employers to pay pre-employment students for their work and allocate time to mentor young entrants. As females in a traditional male environment, they recognized that there could be a certain amount of negative attitude, but had been surprised at the extent of it. They felt it essential that owners take action on inappropriate behaviour; otherwise young females would leave and take their skills and energy to an industry where attitudes are more progressive.

The Future of CCIF and the OEMs

David Adams (Global Automakers of Canada) David explaining how OEMs in Canada have come to recognize the value of

involvement with CCIF, as vehicles have become increasingly complex and the use of advanced technology has created new repair issues. These issues have drawn attention to the disconnect between the collision repair industry and OEMs and raised concerns about the potential ramifications of improperly repaired vehicles. With collision repairers, insurers and OEMs all having a vested interest in their common customers, it was essential that they work together to overcome the disconnect, said David. OEMs would seek to cultivate a better dialogue with insurers and collision repairers and they would be looking more closely at repair capacity and the use of correct repair information and practices. The OEMs’ goals would be to ensure correct repairs to OEM specifications, to help retain vehicle values, and to work with the industry to ensure the utmost safety in collision-repaired vehicles. David concluded by recognizing that these goals must be compatible with repairer profitability, access to repair information / standards and training. He looked forward to building relationships and working together on mutual goals.

I-CAR Canada’s Gold Class Gaining Ground

Andrew Shepherd (Automotive Industries Association) Andrew reported that I-CAR live seats were at 4189 ytd, compared with a total of 6204 for the whole of 2012. Among those, Gold Class seats numbered 2116 ytd, compared with 3263 for the full year 2012. Over 51% of trainees came from Gold Class shops. Current I-CAR developments included work on the re-establishment of I-CAR training in British Columbia. There was other work underway in the U.S. to update I-CAR’s welding qualification and also to develop 8-10 new courses to support OEMcertified repair networks for Chrysler, VW, Honda, Nissan, Infiniti, Toyota, BMW, Porsche, and Jaguar. Andrew was also pleased to announce delivery partnerships with NAIT and Color Compass.

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ORDER WITH CONFIDENCE, WITH BMW GROUP’S ONLINE PARTS SALES SUPPORT. Ordering made simple. Parts Sales Support, or PaSS, offers you the opportunity to order Original BMW and MINI Parts quickly, simply and in line with your needs, online. Benefits: • Instant price quotes.* • Instant access to product availability.* • Order parts when you need them, 24 hours a day, 7 days a week.* • Access BMW and MINI’s Electronic Parts Catalogue for magnified views of each part. • Service Repair Packages (SRP) search function conveniently bundles all parts required for specific repairs. • Free sign-up. Participation open to select service and repair centres only. Conditions apply. For more information, please consult your BMW or MINI Retailer and visit www.pass.bmw.com.

BMW GROUP * PaSS benefits subject to change without notice. Access limited to select participants. Additional conditions apply. ©2013 BMW Canada Inc. “BMW”, the BMW logo, BMW model designations and all other BMW related marks, images and symbols are the exclusive properties and/or trademarks of BMW AG, used under licence. Available at participating BMW and MINI Retailers.

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