Bodyshop September 2014

Plus: New Technology to Measure Repairs Banners and Franchises: What’s Best for You? CCIF Vancouver Report

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

September 2014

UP

measuring

Survey: New Booth Or Retrofit?

Tools to Hit Your Shop Efficiency Targets

Visit www.bodyshopbiz.com

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Contents Sept 2014.indd 2

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

contents

September 2014 l Volume 44, Issue 5

Features 16

Banners, Networks, and Franchises At A Glance Thinking of joining a network or taking on a franchise or wellknown banner? Canada’s collision repair networks offer tangible benefits in return for membership. For the third year, Bodyshop magazine is pleased to present its popular “Banners, Networks, and Franchises At A Glance” chart.

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CMS Systems: Putting the Pedal to the Metal (and Other Materials) With the high precision required with modern vehicles, some form of CMS is no longer an option for a competitive shop.

Furthermore, the proliferation of aluminum in automotive manufacturing has been a game changer, for both the automotive industry itself and for collision repairers.

22

WIN: Supporting Women in the Collision Repair Industry More young women are entering the collision repair industry, and this interest comes at the perfect time, as the need for young energetic people in our industry has never been higher.

24

CCIF Vancouver Report CCIF Vancouver reached a record high of 254 registrants on May 24, 2014. Here are highlights from CCIF’s wrap-up of the important event.

30

Survey: Spray Booths: Retrofit or Replace?

Cover 14

Whether brand new or retrofit, our respondents are generally pretty happy with the performance of their booths.

18

Photo courtesy of Car-O-Liner.

Measuring Up: Building Shop Efficiency Incorporating the across-the-board changes that programs like LEAN require is not a simple task. That’s why more than a few suppliers have devoted considerable resources to working directly with shops to provide comprehensive training and step-by-step implementation to help you produce results that are sustainable in the long term. After all, it’s in their interests as much as yours to see you succeed.

In Every Issue 4

Publisher’s Comment

29

Internet Directory

6

News

29

Advertisers Index

28 New Products

22 visit us at bodyshopbiz.com In the next issue: We talk to shops across the country to find out how they’re building efficiency in a competitive environment.

We’ll also provide a wrap-up of NACE/CARS and a preview of SEMA, and look at some of the latest OE innovations. www.bodyshopbiz.com l September 2014 l Bodyshop 3

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

from the publisher

You say Aluminum, I say Aluminium . . .

While it has been said before, it bears repeating: The rise of aluminum will shape the way your shop operates.

With the advent of the new Ford F-150, and its prodigious use of aluminum, come many challenges and many opportunities. One thing is for sure: no longer can shops hide from this lightweight metal and leave it to shops focused on high-end imports. Now that the material has become the material of choice for the most popular, largest selling vehicle in the country – and probably the continent – it should also come as no surprise that other competing vehicles are sure to follow suit.

It’s no wonder. After all, aluminum is a wonderful material, and while it has gained a reputation as a material of choice for exotics and high-end performance luxury cars, its use in rugged vehicle applications goes back decades. My earliest contact was the aluminum (sorry – “aluminium”) -bodied Range Rover that my uncle owned in the U.K. in the early 1970s, which kept it corrosion-free and helped keep its centre of gravity low, but these were just bonus benefits.

The real reason Land Rover began using aluminum had more to do with post-WWII steel rationing than a yen for performance improvements.

And there may be more along that line of thinking even today.

Forecasters say that OEMs expect that the amount of aluminum used in cars in North America is going to nearly double by 2025. A survey of North American automakers conducted by Ducker Worldwide – admittedly, an aluminum advocacy association – predicts that automakers will increase their use of aluminum from 327 pounds in 2009 to 550 pounds in 2025, doubling aluminum’s percent of vehicle curb weight to 16% from 8%.

High-strength steel will reach its maximum potential in limited applications since it saves weight via gauge reduction, which only goes so far in hoods, deck lids, doors and fenders, says the survey.

Not that long ago, an engineer with an OEM told me that it was the rising cost of steel, combined with an increasingly limited supply, that was driving many efforts to reduce the reliance on so much steel, leading to high-strength steel usage, carbon fibre, and yes, aluminum. And while the F-150 has taken the headlines, it is important to note that aluminum is everywhere these days: body, bumper and closure content grew by 58% from 2009 to 2012; on 2012 vehicles, 30% of all hoods and 20% of all bumpers were aluminum.

Still, the rise in aluminum use has occurred at a staggering rate, so you can be forgiven if you’re feeling a little behind the curve.

Coming to terms with the aluminum world will require shops to make investments in training, in equipment, and in processes. It is a game-changer and, yes, it will cost money to get up to speed.

The fact is that, while I urge every shop to do so, not every one of you will, leaving the market open for those who do. And for those who do invest, there will be rewards for years to come.

To my mind, no matter how you choose to say it, aluminum spells opportunity. B Andrew Ross aross@bodyshopbiz.com

PUBLISHER Andrew Ross 416-510-6763 aross@bodyshopbiz.com

W A F P

MANAGING EDITOR Martha Uniacke Breen mubreen@bodyshopbiz.com EDITORIAL CONSULTANT Brian Harper CONTRIBUTORS Nate Hendley Leslie C. Smith SALES MANAGER Jay Armstrong 416-510-6745 jarmstrong@bodyshopbiz.com PRODUCTION MANAGER Steven Hofmann 416-510-6757 shofmann@bizinfogroup.ca ART DIRECTOR Anne Miron PRINT MANAGER Phyllis Wright CIRCULATION MANAGER Selina Rahaman 416-442-5600 ext.3528 CUSTOMER SERVICE Roshni Thava 416-442-5600 ext 3555 VICE-PRESIDENT Alex Papanou PRESIDENT Bruce Creighton BODYSHOP is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd. 80 Valleybrook Drive, Toronto, ON M3B 2S9 Phone 416-442-5600 Fax 416-510-5140 Subscription rates: Canada – $39.95 (add applicable taxes) per year, $62.95 (add applicable taxes) for 2 years, single copy $7.00. USA and all other foreign – US$61.95 per year. U.S. single copy US$10.00.

All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner. Nor may any part of this publication be stored in a retrieval system of any nature without prior written consent.

US Office of Publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-1118. Periodicals postage paid at Niagara Falls, NY. US Postmaster: send address changes to Bodyshop PO Box 1118, Niagara Falls, NY 14304-1118.

From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Tel: 1-800-268-7742 Fax: 416-442-2191 E-Mail: privacyofficer@bizinfogroup.ca Mail to: Privacy Officer, Business Information Group, 80 Valleybrook Drive, Toronto, ON M3B 2S9 ISSN 0045-2319 Online 1923-354X Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return postage guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept. — Bodyshop Magazine, 80 Valleybrook Drive, Toronto, ON M3B 2S9 “We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage”.

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WE’RE ALL FOR PRODUCTIVITY

DUPONT REFINISH IS NOW CROMAX With the independence of Axalta Coating Systems, our parent company, we’ve seized an opportunity to stand out in an all-new way.

So while the products you know are still as strong as ever, today they’re backed by a bold,

big name and future. We’ll continue to stand for efficiency, clarity, support and growth— from the front of the body shop to the back.

Because from today forward, we are Cromax.

Learn more at www.cromax.com

Axalta Coating Systems™, the Cromax logo, Cromax® and all marks denoted with ™ or ® are trademarks or registered trademarks of Axalta Coating Systems, LLC and its affiliates, used under license by Axalta Coating Systems Canada Company. © 2014 Axalta Coating Systems Canada Company. All rights reserved.

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news

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U.S. State Court: Recycled OEM Parts Affirmed

he Automotive Recyclers Association applauds a recent West Virginia Supreme Court of Appeals ruling that the state’s Automotive Crash Parts Act does not apply to the use of salvage/recycled OEM parts and as such, affirms the use of salvage/recycled OEM crash parts in vehicle repairs when such repairs are negotiated by insurers within the year of the vehicle’s manufacture, or in the two succeeding years.

The Court ruled that the Crash Parts Act clearly intended to require disclosure and written consent for only some, not all, replacement crash parts, and found that aftermarket crash parts and salvage/recycled OEM crash parts are “diametrically different” products and not interchangeable in the context of the statute. Thus, the use of salvaged/ recycled OEM parts by Liberty Mutual Insurance Company and the collision repair shop did not violate the Crash Parts Act. The Court’s ruling brings several years of litigation and misrepresentation about recycled OEM parts to conclusion. In December 2011, the state of West Virginia Attorney General’s office filed a complaint and petition for injunction against Liberty Mutual and Greg Chandler’s Frame & Body, LLC, alleging that the defendants violated the state’s Automotive Crash Parts Act and Consumer Credit and Protection Act by repairing new vehicles using salvage crash parts without obtaining the written consent of the motor vehicle owner at the time of the repair. The Crash Parts Act requires bodyshops and insurance companies to disclose to vehicle owners the use of certain replacement crash parts in repairs conducted within three years of the repaired vehicle’s original manufacture date, as well as written consent from the vehicle owner to use aftermarket crash parts and the distribution of a statutory notice to the owner that aftermarket crash parts have been used.

“This ruling is a significant step forward for the professional automotive recycling industry and the increased utilization of genuine, recycled OEM parts,” says ARA CEO Michael E. Wil-

son in response to the Court’s ruling.

“ARA applauds the West Virginia Supreme Court of Appeals for recognizing the value of recycled OEM parts to automotive consumers, collision repairers and insurance companies, and for supporting the definite role professional automotive recyclers serve in today’s automotive marketplace.”

In its June 2014 opinion, the West Virginia Supreme Court of Appeals considered the applications of the Crash Parts Act and the Consumer Credit and Protection Act to bodyshops and automobile insurance companies employing the use of salvage/recycled OEM crash parts. The Court found neither statute prohibited bodyshops

or insurers from utilizing these parts, and, moreover, applauded the insurers for using measures to reduce premium costs for their customers.

The Court also considered whether the West Virginia Consumer Credit and Protection Act and its prohibition of unfair methods of competition and unfair or deceptive acts or practices had any application to the use of salvage/recycled OEM parts. The Court determined that without additional mandate by the legislature that insurers and bodyshops must disclose and obtain consent prior to using salvage/recycled OEM parts, there was no unfair or deceptive act or practice in the use of salvage/recycled OEM parts.

CARSTAR Adds Ottawa South East Appraisal Centre

New CARSTAR members at Ottawa South East Appraisal Centre: Frank McGachy, manager, and Yves Beauvais, assistant manager.

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ARSTAR Automotive Canada Inc. is pleased to announce the opening of its first appraisal centre in Ottawa. CARSTAR Ottawa South East Appraisal Centre is conveniently located at 2555 Bank Street at the Hunt Club Honda Dealership. The appraisal centre is located in the head office of the dealership that has been a part of the community for over 28 years. Carl Sytema and Paul Sytema, who own the dealership, are opening this appraisal centre after joining the CARSTAR franchise family in 2013.

“The drive-through appraisal centre offers convenience for customers, while the collision repairs take place at our CARSTAR Ottawa South East centre,” says manager Frank McGachy. “The location is very central and ideally located in the south end of the city to better serve customers.” CARSTAR would like to congratulate owners Carl and Paul Sytema, and manager Frank McGachy on this latest venture with CARSTAR.

6 Bodyshop l September 2014 l www.bodyshopbiz.com

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news

Wild Custom Caddy To Be Unveiled at SEMA Introducing...

CROMAX MOSAIC

®

TM

Artist’s conception of a custom 1956 Caddy by Bare Bones Custom Paint & Speed Shop, being readied for display at SEMA.

B

are Bones Custom Paint & Speed Shop will feature a radically customized 1956 Cadillac, dubbed Blue Streak, in the Matrix System Automotive Finishes booth at SEMA, being held November 4 - November 7, 2014 at the Las Vegas Convention Center.

The car, which has been lengthened by four feet and will be painted a deep blue, is sure to make a statement on the floor at SEMA. “We wanted to do something out of the norm for this build and went full custom on it, to be different and bring the sleek sexy design of a Cadillac back into the mainstream of custom car building,” says the shop’s Tim Haase.

Last year at SEMA, Bare Bones, in conjunction with designer Mike Satterfield of MP Speed Shop, unveiled the striking Gulf Racing Livery 1967 Ford Fairlane at the Meguiar’s Car Crazy showcase. The car was named one of the top five classic Fords at SEMA by Modified Mustang & Fast Fords Magazine, and featured in Hot Rod Magazine’s live coverage of SEMA. The car has gone on to be featured in a number of publications and was selected to be displayed at the Gulf Oil USA national convention in Las Vegas.

Bare Bones is known for building vehicles that shake up the industry, and this radical project has attracted some of the biggest names in the automotive aftermarket as sponsors, including: Nelson Michael Designs, Flowmaster, Original Parts Group, Odyssey Batteries, Kinetik Audio, Kicker Audio, System 51 Polishes, Anest/Iwata, Bacon’s Speed Shop, Douglas Interior Products, Champion Cooling Systems, Amsoil, Coker Tire, Adenna, RDM Ironworks & Construction LLC, Steele Rubber, Ididit Inc., Lokar Industries, C&D Auto Parts, Painless Performance, American Powerhouse, Viair, QA1 shocks, Glass Guy Chicago, Cahall Performance Transmissions, Samco Sport, Anzo Lighting, Johnny Law Motors, and Standard Motor Products.

A new basecoat line for automotive body shops doing collision work that is designed to provide dependable colour match and a durable OEM quality repair.

Classic coat-flash-reflow technology allows application flexibility and promotes excellent metallic control.

For additional information about this new technology please call your preferred Axalta distributor or the Axalta Customer Care Centre at 1-800-668-6945. www.cromax.com

AN AXALTA COATING SYSTEMS BRAND The Cromax logo and Cromax® MosaicTM are trademarks or registered trademarks of Axalta Coating Systems LLC or its affiliates, used under license by Axalta Coating Systems Canada Company. © 2014 Axalta Coating Systems Canada Company. All rights reserved.

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AkzoNobel Announces New HQ for Vehicle Refinish Business

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kzoNobel is relocating its Automotive & Aerospace Coatings (A&AC) Vehicle Refinishes North American headquarters from Norcross, Georgia to Troy, Michigan. Preparations for the move are currently underway with an anticipated completion date of March 2015.

AkzoNobel has a long history and deep presence in the greater Detroit market with laboratories, training facilities, and manufacturing for A&AC as well as having several other businesses represented in the area. This most current relocation action will bring approximately sixty new positions to the Troy facility.

The choice for the relocation is in line with the global strategic initiative of AkzoNobel to bring an ever increasing focus to all facets of the business that will aid in improving operational excellence. For A&AC Vehicle Refinishes, the goal is to create a concentration of force in the North American vehicle refinishes market. The move represents the most recent investment in a larger plan that has been underway for several years.

The Troy laboratory, designated as a Center of Excellence, is one of seven strategic R&D sites for the entire AkzoNobel Corporation. In addition to a key global R&D laboratory, the site is also one of two AkzoNobel Global Color Centers serving the Vehicle Re-

finishes business across the globe. Beyond the Troy lab facilities, AkzoNobel has also stepped up investment in manufacturing capability in Michigan. The Pontiac manufacturing site has undergone multiple expansions to accommodate constant growth. It is the production facility for the North American Vehicle Refinishes business and is the sole production facility for all A&AC waterborne technology in North America. The relocation of the Vehicle Refinishes Headquarters to Troy marks a continuation of this strategy of investment and concentration.

“Detroit and the surrounding areas represent the historical heart of the North American automotive industry,” notes Doug Holmberg, A&AC director of North American vehicle refinishes.

“Our labs and manufacturing facilities are currently located in Troy and Pontiac respectively. Locating the functional teams and regional leadership in the same geographical proximity creates a more productive, collaborative, and aligned team. In addition, with greater critical mass in one area, we also see increased opportunities overall for employees and organizational development. This investment is a clear statement regarding our commitment to the greater Detroit community, the state of Michigan and the North American collision repair market. ”

Manitoba Launches Winter Tire Financing Program

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his fall, Manitoba Public Insurance will launch a new Winter Tire Financing Program to help its customers buy winter tires. Starting September 29, 2014, the program will provide low-interest financing for up to $2,000 towards the purchase of winter tires and associated costs.

The program allows for customers to purchase from multiple retailers. Only tires displaying the peaked mountain and snowflake symbol as established by Transport Canada and the Rubber Association of Canada (RAC) will be eligible.

Retailers will be able to quickly and easily initiate financing authorization through the Manitoba Public Insurance website after signing up as a participating vendor.

For more information, contact AIA Canada Commun­ications at communications@aiacanada.com, (800) 808-2920 ext. 233.

I-CAR To Launch Aluminum Panel Repair And Replacement Course

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-CAR is launching an all-new instructor-led course, Aluminum Panel Repair and Replacement (APR01). This course provides in-depth information, backed by in-class student activities, on the array of important considerations to take into account when making decisions on aluminum panels.

Josh McFarlin, I-CAR director of curriculum & product development, explains, “Being able to properly assess damage and repair or replace exterior panels requires understanding the properties, characteristics, design, and construction of aluminum. Making the right decisions at the right time can play a role in improving KPIs like cycle time and CSI.” During the course, students will participate in group activities to help reinforce learning and engagement as they receive instruction on techniques to remove damage. Some of the techniques will include hammer and dolly use, using heat with aluminum, paintless dent repair (PDR), weld-on and glue-on dent removal, and preventing corrosion. Students will also receive demonstrations and explanations of several panel attachment and removal methods, as well as information on preparation and application. Aluminum welding considerations such as welding tears and dressing the weld will also be covered.

McFarlin adds, “The course will prepare students with the knowledge and skills needed to work on aluminum, a different, not difficult material.”

This instructor-led, live three-credit hour course meets training requirements for non-structural technicians, estimators, and auto physical damage appraisers in I-CAR’s Professional Development Program (PDP).

To register for Aluminum Panel Repair and Replacement (APR01), visit the I-CAR website at www.i-car.ca or contact I-CAR Customer Care at 1-800-808-2920.

8 Bodyshop l September 2014 l www.bodyshopbiz.com

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3 C

In a te sh

• • •

3M Af 3M

Lo Ca ww

Works faster

Lasts longer

Finishes better 3M™ Cubitron™ II Clean Sanding Disc Introducing the 3M™ Cubitron™ II Clean Sanding Disc, a revolutionary advancement in automotive abrasive technology for body technicians featuring triangular shaped ceramic grain that: • Cuts 30% faster than premium abrasives • Lasts up to twice as long • Delivers a finer, more uniform finish

Visit our NEW Website at www.3Mcollision.ca

“LIKE” us on FACEBOOK www.FACEBOOK.COM/3MCollisionCanada 3M Automotive Aftermarket Division 3M Canada

London, ON N6A 4T1 Call 1-800-3M-HELPS (364-3577) www.3MCollision.ca

News Sept 2014.indd 9

3M and Cubitron are trademarks of 3M. Used under license in Canada. © 2014, 3M. All rights reserved.

1404-00819 E BA-14-19012

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Valeo set to launch Second Valeo Innovation Challenge

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his autumn, Valeo will kick off its second annual global innovation contest, the Valeo Innovation Challenge. Engineering students from around the world will compete to win a grand prize of €100,000.

With this challenge, Valeo is offering young engineers worldwide the opportunity to create the equipment that will make cars more intelligent and intuitive by 2030. Valeo will announce the terms and conditions of this year’s contest at the 2014 Paris Motorshow.

Comprising teams of two to five people, engineering students can take part by presenting a relevant, innovative project in English on the contest’s website, valeoinnovationchallenge.valeo.com. The aim is to stimulate the students’ creativity, enabling them to form multidisciplinary teams. In this way, engineering students can join forces with students in the social sciences or any other scientific discipline that they think could be useful for their innovation project.

The 20 shortlisted teams will then be asked to create a model in the format of their choice (physical mock-up, application or other). Each team will be given €5,000 to put their idea into practice and build a functioning demonstrator. The finalists will present their projects to the Challenge jury of Valeo experts and outside partners, chaired by Valeo CEO Jacques Aschenbroich, at the 2015 Frankfurt Auto Show. The winning team will take home a €100,000 prize.

The Valeo Innovation Challenge is part of Valeo’s innovation strategy, supported by the company’s annual Research and Development budget of over €1 billion. Innovation drives faster growth at Valeo, a technological partner for all automakers worldwide.

With close to 800 patents filed in 2013, innovation underpins the work of Valeo’s 10,000 researchers, who are striving each day to invent the automobiles of tomorrow in order to make innovation widely accessible.

Auto Wreckers Fined After Worker Killed

O

Plank Road Auto Wreckers Ltd., a Sarnia, Ontario, auto wrecking company, was fined $60,000 after a worker was fatally injured.

n September 28, 2012, a worker employed by Plank Road Auto Wreckers Ltd. was preparing a car to be scrapped. The worker propped the front of the car on a fuel tank and began working underneath to drain the car’s fluids. The car slid off the fuel tank, causing fatal injuries to the worker underneath.

Plank Road Auto Wreckers Ltd. pleaded guilty to failing to ensure that machinery, equipment, or material that was

temporarily elevated and under which a worker worked was securely and solidly blocked to prevent the machinery, equipment or material from falling or moving.

In addition to the fine, the court imposed a 25% victim fine surcharge as required by the Provincial Offences Act. The surcharge is credited to a special provincial government fund to assist victims of crime.

ARE YOU READY FOR ALUMINUM REPAIR? Portable Wet Mix Dust Extraction System Model #: 50-183

*Patent Pending

A wetmix dust extraction system is REQUIRED in order to repair Ford’s new aluminum 2015 F150 truck.

The portable or central “wet mix” dust extraction system with vacuum ready sanding tools ensure the safe, effective removal of explosive aluminum dust. These systems also eliminate the possibility of cross contamination of dusts which can lead to galvanic corrosion that will affect the structural integrity of the vehicle.

Portable Fume Extraction System Model #: 70-451061

A portable or central fume extraction system is also important to ensure the employees are not breathing in harmful weld fumes in the self contained aluminum bays. A proper fume extraction system captures these toxic fumes before entering the breathing space of the employees.

Leading Technology in Dust and Fume Extraction for Aluminum Repair

1-800-265-3878 www.eurovac.com or info@eurovac.com

10 Bodyshop l September 2014 l www.bodyshopbiz.com

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news

Appointments Steve Leal, president of Fix Auto Canada, is proud to announce the promotion of Tony DeSantis to vice-president of sales. Tony has over 20 years of experience in sales within the insurance P&C market. Prior to joining Fix Auto, he held various positions with one of Canada’s leading automotive rental organizations. In addition to managing their insurance call centre, Tony secured and oversaw the relationship with their top insurance accounts. Prior to that, Tony held various roles with one of North America’s largest fleet management companies. Tony joined Fix Auto in October 2009 as a senior account executive, and progressed to various roles within the sales department.

Guy Barbeau has also joined Fix Auto as vice-president of Canadian operations. Guy has over 20 years’ experience in the automotive industry at the manufacturing and financial level. He has worked in various regions of Canada and Europe for Chrysler Financial Services and Chrysler Group LLC. Guy’s diverse range of experience and leadership have helped him develop a comprehensive view of the industry that will serve the vision of Fix Auto Canada. His mandate will affect all aspects of the business in the country to lead to process improvement, organizational effectiveness and identifying strategic initiatives, partnerships, and business development with the objective of maximizing the profitability of franchisees and support the expansion of Fix Auto.

Jamie Boettcher is joining the leadership team of Summit Consulting, strengthening the company’s training and collision certification programs used by numerous OEMs. Jamie, who comes on board as senior training specialist, brings years of experience in the design, development, implementation, and delivery of top automotive training and certification programs.

“Ensuring our clients’ technicians and support staff keep pace with industry advancements and have access to the latest and most relevant information is critical for servicing vehicles in a

consistent and effective manner,” says Randy Profeta, Summit Consulting’s national training director. “Jamie’s extensive background working with vehicle manufacturers to achieve the highest service standards is a tremendous asset to our team and our customers.

His insight from the front lines will help technicians take repair service to the next level.”

Boettcher spent 14 years with I-CAR serving as a technical writer, instructional designer and lead instructor where he delivered specialized OEM training courses that included modules covering the Nissan GT-R and Corvette Z06/ZR. He worked directly with Ford engineers to develop repair processes for the 2015 Ford F-150 and to design the training for the world markets.

dust free saNdiNg for a HealtHier Work eNviroNmeNt +

+

+

= No dust

Mirka Abrasives Canada Inc. T 800-843-3904 F 800-626-6970 www.mirka.ca

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news

Did you know that when you are spraying a catalyzed paint product in a spray booth or prep deck, the proper personal protection equipment is an air-supplied respirator?

Air supplied respirators must be supplied with Grade “D” Breathable Air. Quality Air Breathing Systems are designed to provide Grade “D” Breathable Air from your existing compressed air system, for compliance with current CSA Standards when using an air supplied respirator.

Systems sized from one person to twelve persons at the same time. We offer complete systems, with proper filtration and carbon monoxide monitors, panel mounted, and ready to use. Available in belt mounted, wall mount, and portable versions.

A

Axalta Hosts Canadian Instructor Workshop

xalta Coating Systems recently led a week-long professional development session for college and high school instructors at Axalta’s Pointe Claire Customer Training Centre. This is an annual event that Axalta hosts as part of its commitment to strengthening the collision industry in Canada.

The sessions covered various topics including: industry trends, appropriate spray materials, and equipment updates. One of the popular topics was trends and techniques for aluminum repair. Axalta trainers from across Canada attended so that regional issues could also be addressed.

I-CAR Canada joined the group to lead a couple of the interactive collegial sessions.

A tour of a large truck manufacturer was a highlight for many. Participants had an opportunity to see all of the steps in the build process, including the potential challenges of painting a large vehicle. “The stronger our

colleagues are at the college and high school level, the stronger our industry can be,” says Axalta instructor Normand Cormier. “The materials that attendees receive and the networking opportunities provide support for these great leaders, who often work alone or in small teams.”

Bill Speed, a Toronto District School Board teacher who leads students in collision repair courses, says, “I want to be able to pass on to my students the most current information possible so that they are better prepared to go off into the industry if they so choose. The hands-on experience for these leaders in our classrooms is essential so that they can share the excitement of the industry, as these great young folks are making career decisions.”

If you would like to be part of this event next July, please call the Axalta Customer Care Centre at 1-800-6686945, Option 4.

Axalta’s Instructors’ Week participants at the company’s latest workshop in PointeClaire, Que.

Fix Auto Raises Money For MADD Canada On June 8th, Fix Auto Ontario general manager Daryll O’Keefe ran the 5km run for MADD’s Stride for Change, and ended up as the third highest individual fundraiser with a total of $1306. Daryll was also successful with the best finish line story – with an official time of 27 min and 41

seconds ran, even though he managed to get lost on the run. He ran past the “turnaround” mark and ended up running back, making it a total of 5.5km ran.

Fix Auto thanks all of the locations who helped support Daryll and MADD!

12 Bodyshop l September 2014 l www.bodyshopbiz.com

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Finding the perfect wiper has never been easier Tork wipers offer just the right solution for the task at hand.

The wiping and cleaning tasks that our industrial products are asked to tackle can range from preparing parts, cleaning before painting, enhancing maintenance or quality control processes, and picking up leaked oil or other lubricants. Our range includes solutions that cover all these needs. Tork considers every detail – letting you get more done, more efficiently.

Wiping

Sanitizing

Task

Cleaning

Polishing

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measuring up

building

shop efficiency Thinking of going LEAN? You needn’t go it alone.

By Martha Uniacke Breen

C

hances are, you think your shop is running pretty well, generally. You may have done some reading on LEAN or LEAN-like procedures, and worked to ensure that your dayto-day operations run according to plan.

But how well does it work? What happens if you get an emergency, like a hailstorm? Are all your employees onboard with shop procedures, consistently?

Incorporating the across-the-board changes that programs like LEAN require is not a simple task. That’s why more than a few suppliers have devoted considerable resources to working directly with shops to provide comprehensive training and step-by-step implementation to help you produce results that are sustainable in the long term. After all, it’s in their interests as much as yours to see you succeed.

“LEAN is a way of doing business that should permeate every part of your shop’s culture,” explains Axalta Coating Systems’ Western regional strategic account manager Jim Curry. “It’s designed to result in no re-work, no extra steps, and no waste. It’s an investment in processes and people that can allow your shop to maximize its effectiveness.” He sums up the process of success with the system in three steps: a) get help with developing and implementing a plan; b) execute your plan one step at a time; and c) believe in the plan.

“A lot of people want their shops to be lean and run efficiently, but when it comes to implementing LEAN, they either don’t get it done or they do only parts of it, and therefore they never get to see the full benefit,” continues

Vanessa DiVito, central region strategic account manager with Axalta. “One common misconception is that LEAN is an investment in material, equipment, and infrastructure, when in fact it is an investment in processes and people. The good news is that LEAN allows shops to maximize with what is already in place.”

Michael Lanza, who is with BASF’s Strategic Initiatives (Eastern U.S.) division, points out that every day, collision repair shops are taxed with a variety of administrative tasks to meet the requirements of DRP agreements, for example.

“This can be an overwhelming feat and often overburdens the shop in a variety of departments. By focusing on the areas that most impact the results, a shop can reduce its overall cycle times, and increase its touch times.

“Consistency and predictability are the key to a balanced business,” Lanza continues. “[But] in the collision industry this is not always the case, as the shop doesn’t always control the schedule, causing spikes and lulls in their work in progress. Performing tasks in an assigned order without variation helps eliminate this chaos.”

Many bodyshop owners feel daunted by the prospect of performing a major overhaul on their entire operations, when much of their day-to-day business is in just keeping up with the work coming in. In fact, taking on too much too quickly can lead to chaos, observes Norm Angrove, national business development and business solutions manager, PPG Canada Inc., so the key is to take an intelligent, step-by-

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efficiency 2 Sept 2014.indd 14

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complete LEAN Business Fundamentals, and mulitple resources including a resource library for in-shop training. In addition, their North American BSG team works directly with customers to maximize productivity, and therefore profitability. In addition, PPG’s Rapid Improvement Workshops provide focused training on subjects such as The Five S’s, Paint Improvement, and many other topics. (For a complete list of PPG’s offerings, see www.ppgmvp.com.)

The key point that all our spokespersons emphasize is that going LEAN requires a commitment on the part of all staff, and is not always an easy or quick transition. But by using the resources available to tailor a program that works for your shop, combined with commitment on the part of leadership and frontline workers, the results will have direct results on your bottom line.

B

Images: Thinkstock

step approach. “We say the key is going ‘two inches wide and two miles deep.’ You’re basically re-engineering the whole process: good leadership, personnel, developing an ongoing culture of continuous improvement. When you are going down this process improvement path, you have to understand and document what you specifically want to do, the really important goals, then develop a mechanism to implement it, a measurable piece at a time.”

How does this apply in the real world, on the shop floor?

Angrove uses the painting area as a perfect example of how LEAN can directly translate into improved efficiency, savings in time, and ultimately, maximizing profits. “Have colour matching completed upfront, along with other external paint-related processes, at the repair planning stage, to ensure your painters are maximizing their time painting, not doing other tasks. Or conduct the prep and masking work in other areas, before the car enters the booth. The key is an ongoing culture of creating and implementing a proper repair plan up front, and maintaining the change on an ongoing basis.”

Making the move to LEAN is not a simple process, and can take time to implement. However, it’s important to know that once you make the decision, there are excellent resources at your disposal. All of the manufacturers we spoke to offer a variety of programs designed to help make the transition smooth and to produce results, almost from the first week.

“Axalta Coating Systems is committed to developing programs and services to support its customers’ success in Canada,” explains the firm’s Jim Curry. “Paint and material optimization are two of the five pillars we offer: from start to finish, these two pillars really focus on shop efficiencies. In addition, Axalta offers consultative and other support in growing top-line sales, optimizing performance with estimatics, and leadership development.” The company also offers formal audits and programs as well as a wide range of educational programs, including LEAN. Mike Lanza explains that BASF’s Advance Process Solutions Program is tailored to the individual shop, since there’s no such thing as a one-size-fits-all approach. “What we do is take LEAN fundamentals and meld them into an ever-changing environment, so your business is not at the mercy of multiple vendors, fluctuating schedules and tight time lines imposed by insurance companies. We’re not asking the shop to work harder or add additional processes to an already chaotic workday. We just rearrange the order and consistency in which they do them.”

Lanza adds that the full transformation usually takes about two to three months, although measurable results can be seen by the first week.

PPG’s Business Solutions Group offers

www.bodyshopbiz.com l September 2014 l Bodyshop 15

efficiency 2 Sept 2014.indd 15

14-08-11 2:39 PM

Banners, Networks, and Fr

Thinking of joining a network or taking on a franchise or well-known banner?

Canada’s collision repair networks offer tangible benefits in return for membership.

Maaco Collision Repair & Auto Painting

CARSTAR Automotive Canada Inc.

TYPE

Franchise & Banner

Franchise Network

Ne

HOW LONG IN OPERATION

40 years

20 years

11

MEMBERS

over 450 centres

190+

28

REACH

International

National (250+ in the USA)

Na

COST TO JOIN / ANNUAL DUES

$35,000 for new franchise license; Banners vary, depending on sales volume and market size.

Royalty payments based on sales volume

Based on monthly fees to be discussed with CARSTAR

On

We are seeking franchise partners that have entrepreneurial drive, business management expertise, and a passion for servicing customers and the community.

On ins co pr wi cle in ce an CS de ma fun

Brand name recognition; increased buying power; increased sales (retail, fleet, trade); business and technical support

Support and expertise is provided in insurance relations, marketing, operations, human resources, vendor relations, and finance. Franchise partners are provided with a dedicated development specialist and an operations specialist to support and provide value to their business.

Pa Ag co an wi ins fut pr pa Be sta to co all Fa

4-week New Franchisee program; ongoing operational training and support

Training including specific I-CAR courses is offered in-person and online through “CARSTAR University.” Courses are provided throughout the country and at CARSTAR Vision Park, the corporate headquarters of CARSTAR Automotive Canada.

Cu so

Annual International Convention, regular meetings

CARSTAR annually hosts the CARSTAR Industry Conference. Key charitable efforts include the Soaps It Up National Car Wash fundraiser and the annual CARSTAR charity golf tournament in support of Cystic Fibrosis Canada. Collectively these efforts have raised over $2.2 million in the last ten years for Cystic Fibrosis Canada.

An Ad Re

PREREQUISITES TO JOINING (if any)

No automotive experience required

BENEFITS OF MEMBERSHIP

TRAINING

SOCIAL ACTIVITIES / CONFERENCES

16 Bodyshop l September 2014 l www.bodyshopbiz.com

Banner Sept 2014.indd 16

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nd Franchises At A Glance

,

For the third year, Bodyshop magazine is pleased to present its popular “Banners, Networks, and Franchises At A Glance” chart. We asked several of Canada’s top regional and national banners, networks, and franchises to give us a brief rundown of what they require to join, and what their members receive in return. Here, in handy chart form, is what they told us.

CSN Collision & Glass

Quality Assured Collision Services Ltd.

Fix Auto

Network

Franchise Network

Network

11 Years

22 years

22 years

285

212

13

National

National

B.C. only

One-time startup fee + flat monthly fees

Initial territory fee plus royalty fees.

One time startup fee plus reasonable low monthly membership dues.

Ongoing commitment to technical training; strong relations with insurance companies; evidence of proper business license; compliance with all municipal/provincial/federal permits; provision of a lifetime guarantee on all collision repair work and willingness to incorporate CSN’s Lifetime Warranty Program; clean and inviting reception area; modern facility with the latest Full audit of the facility measuring various areas of operations that include facility, equipment, quality, in repair equipment technology; properly trained staff and personality of management, financial review. certified technicians; utilization of computerized estimating and/or management systems; willingness to utilize a third-party CSI monitoring provider to ensure excellent customer service is delivered consistently; demonstrable leadership in local marketplace; commitment to actively participate in CSN-related functions/events, training programs, and industry initiatives.

Must have good credit with vendors and carry good relations with insurance companies. Must have good representation from management. Be willing to contribute to the greater good of the group. Attend bi-annual meetings.

Participation in CSN’s National or Regional Insurance Agreements; being connected to a group of like-minded collision repair facility owners with high standards in quality and professionalism; ability to connect with key stakeholders within the collision repair industry; access to important industry insights to assist in maintaining a successful business for the future; strategic and financial benefits as a participant of programs offered by CSN’s valued industry partners; participation in CSN’s National Lifetime Warranty Program; Best-in-Class training; key performance measurement standards to improve all areas of your business; the opportunity to link your strong brand within your community while connecting to CSN Collision Centres’ national brand presence; alliance with The National Network of Collision Repair Facilities, which has your local business needs in mind.

Network of peers discussing and collaborating on all aspects of business, including upcoming specialized materials; very attractive parts and material discount programs with all discounts going directly to the member shop; shop evaluations and comparative of GP margins; joint TV / radio and promotional campaigns with extensive online advertising and brand awareness; stationery, promotional giveaways; freedom of independence with group support; advertising directly into your own area; group coordinator at your disposal; specialized tool sharing; extensive HR manuals and support, and more.

Join an organization that is the industry leader with innovative tools and the largest national operation team to secure your position in the collision industry. Fix Auto provides solutions that offer shops succession planning; improved profitability; and leadership support.

Fix Auto hosts a quarterly performance group as well as network operational training that includes I-CAR, customer service, management, sales Customer service; production; repair planning; Lean IT training, soft skills training. Fix Auto is also a solutions: glass installation; insurance relations; I-CAR courses. supporter of the insurance industry and offers training such as I-CAR, customer service, time management, soft skills.

Annual Conference; Annual Golf Tournament; Insurance Adjuster Date Night; Quarterly Members Meetings; Insurance Relations Socials

Several annual network regional meetings, as well as National Annual Conference. Fix Auto is a proud sponsor of Madd Canada and raises funds through two Annual Golf Tournament as well as other industry events.

Collaborative specialized vehicle repair training (I-CAR); performance groups; in-house consulting and training as requested including a full array of topics including financial, process management, cycle time, marketing strategies, HR coaching, etc.

Two general meetings/conferences, various industry relation events and sponsorships.

www.bodyshopbiz.com l September 2014 l Bodyshop 17

Banner Sept 2014.indd 17

14-08-11 2:40 PM

measuring up

Putting the Pedal to the Metal (and Other Materials) Today’s computerized measuring systems are designed for the greatest accuracy and ease of use – whether you’re working with steel, aluminum, or carbon fibre.

By Martha Uniacke Breen

C

omputerized measuring systems have been around for a while now, and with the precision required with modern vehicles, some form of CMS is no longer an option for a competitive shop. A system that’s easy to use anywhere on the vehicle, and is versatile, highly accurate, and provides comprehensive information in real time is imperative.

The proliferation of aluminum in automotive manufacturing has been a game changer for both the automotive industry itself, and for collision repairers. The old days when you could just bang out a dinged fender and count on the “metal memory” of the steel to snap itself back more or less into place are gone.

“Steel has a memory, so if it’s damaged, the technician can pull it back into place and work from there. But for aluminum, wherever it ends up is where it ‘thinks’ it should be,” says John Reichstein, Car-O-Liner’s distributor in B.C. “And that means it can harden, crack and fail.” Aluminum is a lot less forgiving, making repairs tricky. “So a lot of the time, you’re required to remove, repair and/or replace the component. But even the replacement part has to be put back in exactly the same place – so you need a CMS system to ensure perfect accuracy.”

Also, as options such as back-up cameras, lanechange sensors and other invehicle systems become more and more popular in the Chief Automotive’s newly redesigned Upper coming years, the need for Body Bar. consistently accurate repair

will become ever more critical, as a variance of even a few millimetres can throw these systems off significantly.

Today, there are two general types of CMS systems: laserand-target systems, and direct measuring systems using manual touch devices. Early systems relied on magnetic targets that could be placed at the desired points on the vehicle, but a magnetic target is useless on an aluminum rail. Furthermore, a target made of steel can itself be harmful to the aluminum material. So newer ways of attaching targets have had to be devised.

Chief Automotive’s LaserLock Live Mapping System uses hanging targets that can be placed close to specific points and measured using a powerful laser, then the software automatically calculates precise readings. A new option especially designed for aluminum and other non-ferrous materials removes steel from the equation altogether, by using an aluminum collet system. Adjustable “fingers” expand and self-centre as you tighten the target in place. The system was recently endorsed by Ford for use in repair of its new aluminum-body F-150.

While laser systems have a number of key advantages, earlier versions of the technology had a few vulnerabilities.

One problem was that since the targets literally hang near the point being measured, a car or a lift that wasn’t absolutely level could throw off the reading.

But according to Chief Automotive global repair product manager Richard Perry, the problem has been addressed with a handy new device launched at SEMA last year that significantly adds to the versatility and ease of use of the system. It’s a scanner that incorporates an inclinometer, which references the vehicle, not just the target, and can tell instantly if there is any variance from true level. Algorithms then automatically calculate and adjust the measurement accordingly, so the reading is always exact. “This feature is particularly important with two-point lifts where getting exactly equal levels on both sides is not always easy,” explains Perry. “The system means you can measure the car any-

18 Bodyshop l September 2014 l www.bodyshopbiz.com

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S R E E R A C G IN PROMOT

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Invest in your future,

BECOME A 2014 CCIF SKILLS PROGRAM SPONSOR WWW.CCIFSKILLSPROGRAM.COM For more information Contact Leanne Jefferies, CCIF Skills Program Director, leannej@skillscanada.com or 905-628-2041

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measuring up

The Spanesi Touch measuring system works the complete repair, from blueprinting through the pulling process and even a final wheel alignment check. The Touch measuring system works on a frame rack, bench, lift, or even the floor.

where it happens to be in the shop, or on a variety of lift systems, with complete assurance.”

One of the advantages to a target-based system like Chief’s, says Perry, is that the targets allow for multiple measurements to verify their accuracy, and they can be left in place throughout the course of the repair from start to finish. This ensures that the same points are always being measured, and also allows for “live” measuring during the repair. “The screen updates every three seconds, so you can monitor the pulling process almost continuously. This is particularly important with today’s unibody structures where the stress of pulling in one spot can affect the integrity of other components in the frame.”

“The whole goal is to streamline the repair process any way you can,” says Reichstein, “by eliminating error and speeding up the entire process.”

The alternative to laser-and-target systems are direct point-to-point measuring systems that allow you to pinpoint exactly where you want to measure, anywhere on the vehicle. Systems like Car-O-Liner’s Vision X-3 can be positioned directly on the precise points you’re measuring, using a device that’s not much bigger than a crowbar. The device sends the data to the computer software wirelessly to record the readings. A photo-based system allows you to find the correct measuring points quickly and accurately, and the device can be used with virtually any lift system easily.

Regardless of whether you opt for laser or direct com-

puterized measuring systems, a key component of a good system is its software. “A good CMS should be able to measure, diagnose, and document the extent and nature of the damage, and be able to be used in the complete repair process,” Reichstein points out. “OEMs, insurers, and consumers want this information, and it’s useful for the shop to have on hand if you ever need to verify what repairs were done in the case of a comeback or dispute.”

Time was, most types of cars could be organized into a small number of similar body types, but as any bodyman knows, those days are long gone. Virtually every new vehicle today features its own proprietary set of measurements, as well as metal and non-metal components and their distribution throughout the vehicle. You can obtain that information from the OEM, but it can lead to time delays and, as has been known to happen, even the OEM’s own specs can change during production runs. Car-O-Liner has invested a considerable amount of R&D into developing its own vehicle measurement database with the complete specs for over 14,000 vehicles, collated and updated by the company itself through its technical centres around the world. The system is designed to be used with Car-O-Liner CMS systems, and specs are regularly updated to provide the latest and most accurate information possible instantly.

Both types of systems have their advantages, but they share one thing in common: they provide a degree of precision and reliability that is essential with modern vehicle design. But just as importantly, CMS systems make this crucial step in the repair process easier, faster, more accurate, and allow you to clearly document the results.

“The whole goal is to streamline the repair process any way you can,” says Reichstein, “by eliminating error and speeding up the entire process. Which in turn means more efficiency and profitability for the shop.” B

1

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M R D R

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Women’s Industry Network

WIN Supporting Women in the

Collision Repair Industry

M

by Leanne Jefferies, Director, Collision Programs, AIA Canada

ore young women are entering the collision repair industry, and this interest comes at the perfect time, as the need for young energetic people in our industry has never been higher. Organizations across North America are promoting job opportunities within the industry among young people, and the focus on this recruitment is having a positive effect. But how do we ensure that new recruits are engaged in the long term? And how do we meet the specific needs of females in this traditionally male-dominated industry? If we want to ensure we retain females entering the industry, we Suzanna Hernandez, Teresa Bolton, Stephanie Baker, and Beverly Rookneed to provide ongoing support and opportuni- Twibell at the WIN Educational Conference. Suzanna and Stephanie were ties to learn, grow, and succeed. this year’s scholarship winners.

A place to call their own The Women’s Industry Network (WIN) membership continues to explode, as women in the collision industry seek out opportunities for career development and networking within a professional organization. In fact, WIN and the Collision Repair Education Foundation introduced a poster entitled “There’s a place for you” that is creating awareness and showcasing the many roles of women in the collision industry at technical schools and career events.

Opportunity to connect One highlight of being part of WIN is attending the annual educational conference. This year, keynote speaker Colette Carlson, founder of Speak Your Truth, provided attendees with strategies to compete more effectively in a male-dominated work environment.

Her presentation illustrated ways to improve communication, build a positive personal brand, and stand out from the crowd when it comes time to move up the corporate ladder. Many other exciting speakers motivated, educated, and cultivated new ideas among attendees. During the breaks and social aspects of the event, attendees had great conversations and created new connections. Attendees found both the program and format of this conference unique and energizing.

Guiding the next generation—

WIN Educational Conference My personal story keynote speaker Collette Carlson. Each year, WIN recognizes leader-

G

b

s

lo

li

F

b

s

a

ship among female collision industry professionals with their Most Influential Women (MIW) awards, and also honours outstanding female students with educational scholarships to continue their collision industry education as they enter the industry. In addition to the financial award these students receive, WIN connects each of the winners with an MIW as part of the WIN mentoring program.

This year I was honoured to be in the company of two other dynamic women, Frederica Carter and Jordan Hendler, as MIW recipients, and the three of us were each given the opportunity to become mentors to a young woman just entering the industry. I was delighted to meet my mentee, Suzanna Hernandez, at the WIN conference in San Diego. Even on our first call, I was able to answer questions and give her guidance on some decisions she was facing.

As her mentor, I will be available to listen, act as a sounding board, and to share my advice and experiences. I will also provide contacts that may be able to help her in her career, or provide information about job opportunities. It’s a wonderful privilege to be able to help someone else, and WIN is making this happen each year!

Throughout the year, WIN is there WIN also keeps in touch with members throughout the year with WIN Notes, a members-only e-newsletter that keeps members up to date on WIN networking events, activities, and news. WIN’s website also provides members with a number of resources including a list of committees to volunteer on, the WIN employment centre with tips for resumes and job searching, and a way to connect with other WIN members across North America. To become a WIN member, visit http://thewomensindustrynetwork.ning.com/page/joinwin-1.

For more information about Women’s Industry Network (WIN), go to www.womensindustrynetwork.com.

22 Bodyshop l September 2014 l www.bodyshopbiz.com

WIN Sept 2014.indd 22

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14-08-11 2:47 PM

*F the ve

WE’VE GOT YOUR BACK. AND HOOD. Genuine Ford Collision Parts are a great choice for your customers, because they’re designed to meet demanding Ford proprietary engineering specifications. That means easy installation, a precise fit and long-lasting reliability. That also means your customers will experience like-new performance and get back on the road sooner. What’s more, Ford sheet metal is protected by a lifetime warranty backed by the Ford Protection Plan.* So, for quality parts and more satisfied customers, choose Genuine Ford parts, available only at your local Ford Store.

* Ford Protection Plan (“FPP”) is only available for purchasers of Ford replacement sheet metal for non-commercial cars and light trucks. FPP provides coverage (part and labour only) beyond the expiry of the standard Parts Warranty. If an FPP-eligible Ford sheet metal fails due to a defect in material that causes rust through, it will be replaced at no charge as long as the original purchaser of the part owns the vehicle on which the part was installed. See your local Ford Store for complete coverage details and limitations. ©2014 Ford Motor Company of Canada, Limited. All rights reserved.

WIN Sept 2014.indd 23

14-08-11 2:47 PM

ccif conference

CCIF May 24th 2014 Meeting Report: Vancouver CCIF Vancouver reached a record high of 254 registrants on May 24, 2014, up from a previous high of 159 in the same location last year. What follows is excerpts from CCIF’s wrap-up of this important event. For full details on the Vancouver meeting, plus information on registering for CCIF’s next meeting in Montreal on September 26, go to www.ccif.ca. eanne Jefferies, director of collision programs, AIA Canada, welcomed the group, thanked CCIF sponsors, and polled the audience using the “VOICE” (Vote on Industry Change and Evolution). Collision repairers represented 46% of the audience, and over 39% of the audience was attending their first‐ever CCIF meeting.

Larry Jefferies, CCIF Chairman, kicked off the meeting by sharing his vision for CCIF, in particular the importance of remaining focused on CCIF’s three primary mandates: industry profitability, OE repair complexity, and people. In addition, he provided an overview of the jam‐packed agenda. Attendees were glued to their seats for the entire day, as every speaker offered an information‐packed session.

What If The Way We Estimate Damage Changes?

Rick Leos, Collision Program Developer, at Toyota Motor Sales, U.S.A., Inc. Rick Leos astounded the CCIF audience with the new software program developed

by Toyota Motor Sales that could revolutionize how estimates are completed, making the process more efficient and more accurate. Rick shared a live demo of the program. He was able to complete a simple estimate in just seconds. The software will allow an experienced collision damage estimator to reduce the time needed to write a complete $10,000 damage appraisal from two or more hours to just minutes.

Rick also pointed out that this software utilizes OEM‐Recommended Repair Procedures. This is a critical point. Ensuring the current repair procedures are available at

the time of preparing the estimate ensures a quality repair. This next-generation software program will help to improve accuracy, lower cycle times, generate fewer supplements, and repair vehicles correctly to enhance customer and insurer satisfaction.

What If We Could Re-Think The Insurance Claims Process?

Larry Jefferies, CCIF Chairman, introduced this session by revisiting a 2007 North American study that looked at multiple DRP programs and their effect on profitability. The study included several recommendations that were in fact implemented at some insurance companies at the time. CCIF is reintroducing the topic in an effort to find common ground and encourage collaboration, to reduce inefficiency and redundant processes, and provide benefits to both repairers and insurers.

Larry moderated a panel discussion with repairers and insurers to explore the topic from both perspectives. Joe Carvalho from Economical Insurance, Mike Dybka from CARSTAR Burlington, Ken Friesen from Concours Collision‐CSN, and Wade Morency from TD Insurance explored the possible benefits of working together to harmonize procedures. There were several areas where the panellists felt improvements could be made. Ken and Mike suggested that first notice of loss (FNOL) could be provided in a timelier manner, in a standardized format, and with more complete information to reduce phone calls and time delays in proceeding with repairs and rentals. Deductibles were also discussed, because they often cause conflict with customers at the time of

vehicle delivery, if a decision hasn’t been reached regarding waiving or collecting the deductible. Wade simply asked, “What if deductibles were handled directly by the insurer instead of the repair facility?” which resulted in applause by the audience.

Larry polled the audience, and over 95% agreed the timing is right to embark on a CCIF project to look at the opportunity to collaborate and harmonize procedures at a deeper level. Watch for more news on this in the coming months. This will become a significant focus for CCIF and the AIA Collision Council. This initiative has the potential to provide improvements for all stakeholders, supporting CCIF’s goal to enhance industry profitability.

B

K S Attendees got a sneak peek at BMW’s new i3 carbon-fibre-reinforced-plastic vehicle.

Advanced Materials: What Materials Are We Facing Today, And What Will The Next 5 Years Hold?

Chris Castagna, Certified Collision Repair Continued on page 26

Photos by Jill Hache, AIA Canada.

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Continued from page 24

Program Specialist at BMW Group Canada OE vehicle manufacturers are racing forward with new technology and vehicle designs that result in lighter, more fuel-efficient cars. The tools and training required to repair vehicles properly are changing as fast as vehicle design. BMW will soon introduce its i3, the first mass-produced carbonfibre-reinforced plastic (CFRP) vehicle.

Chris Castagna, Certified Collision Repair Program Specialist for BMW, arranged for an i3 to be displayed at CCIF Vancouver, and shared information about the repair of the vehicles. Although at the time of his presentation the i3 hadn’t gone on sale yet, BMW has already certified five collision repair centres in Canada to complete repairs on this vehicle. It’s a clear sign that there is more collaboration between OEs and repairers today than ever before. Chris also shared some very important information about repairing CFRP vehicles. There are special tools and techniques required – specifically, a scratch tool to assess damage, and tools for carbon milling. Training required to certify technicians includes a total of 152 hours of hands‐on training. He stressed that the small details are of major importance, and that completing an improper repair can actually result in a vehicle becoming a writeoff. Chris explained that BMW will continue to utilize CFRP as a key material in the construction of its vehicles in the future.

Repairing Advanced Materials: Finding The Right Information The need to reduce emissions is fuelling innovation by OEs. To meet government‐mandated fuel economy standards, vehicles are becoming lighter, requiring lighter, stronger materials. As a result, various types of high-strength and ultra-high-strength steel, aluminum, and carbon fibre are being used in mainstream vehicles across the board.

Both repairers and insurance companies need to recognize that specialized tools, advanced training, and accurate, up‐to‐date repair procedures has never been more important. Three OEs presented information about their vehicles, certified repair programs, and the repair methods and training requirements for vehicles on the road today.

Eric Boutin, director, parts & service business development, group after sales, Volkswagen Group Canada spoke about the importance of using up‐to‐date repair pro26 Bodyshop l September 2014 l www.bodyshopbiz.com

cedures. He shared a video during his CCIF presentation in which a VW Golf with the same collision damage is repaired two different ways, and then crash‐tested. The only difference in the repairs is that an outdated repair procedure was utilized.

features (such as blind spot monitoring, radar cruise, pre‐collision system, object recognition, auto high beam, and night view) are functioning properly after a collision.

David Adams, president of Global Automakers of Canada, moderated a lively Q & A session following the three presentations.

Leanne Jefferies, Director, CCIF Skills Program: Report on 2014 Skills Competitions

CSN chief Chris Castagna, certified collision repair program specialist, BMW Canada, speaks at CICIF.

Results were catastrophic – had the vehicle been occupied, the passenger would not have survived the second crash in the test.

His video reinforced the need to ensure that correct procedures are used for each and every vehicle repair. Eric briefed the audience on the VW certified repairer program and its strict, ongoing audit process.

Doug Staddon, manager of parts operations, and project leader, Collision Project Team, Honda Canada, explained that Honda and Acura are incorporating more ultra-high-strength steel into the design of their vehicles. In fact, since 2009 over 80,000 vehicles containing these materials have been sold in Canada. There are specific tools and techniques that must be used when repairing damage to these vehicles to ensure their safety and structural integrity.

Toyota’s Paul Stella, manager, collision repair & refinish, explained that Toyota, Lexus, and Scion models are using more high-strength-steel and ultra-high-strength steel to help reduce weight to improve vehicle performance and provide strength and rigidity. He also showed their vast array of hybrid vehicles for sale in Canada today, and stressed the safety precautions needed when inspecting and repairing the hybrid components should one of these vehicles require collision-type repairs. He revealed that they have a specialized tool that is required to ensure that many of their vehicle

Leanne Jefferies, director of the CCIF Skills Program, thanked the industry for its support of the program. The program has been successfully promoting careers in the collision industry to tens of thousands of students across Canada each year since 2008.

She shared results from the 10 provincial events that were completed in 2014. The national event was to follow the next week.

She was pleased that once again, the collision industry had two 100% onsite car painting events, allowing career opportunities in the collision industry to be showcased in more places than ever before. Additions to the 2014 events included introducing spray painting to B.C. for the first time, and in Ontario, introducing a full day of industry training for competitors. Looking ahead to 2015, planning is already underway to add a third onsite car-painting event.

Andrew Shepherd, I-CAR Canada executive director, shared I-CAR’s latest training advances.

Haiti ARISE Charitable Project Update: Ready, Set, Donate!

Leanne Jefferies, director, collision programs, AIA Canada, shared details of the recent trip to Haiti ARISE Technical School that resulted from the overwhelming positive response to Marc Honorat’s presentaContinued on page 28

Spend less time managing your business, and more time making customers happy

+ Update AudaShop™ Manager anywhere, any time using the AudaWatch™ mobile app.

Announcing AudaShop Manager, the new and enhanced body shop management solution now integrated with AudaWatch collision repair tracking software.

AudaShop Manager customers can now update the status of a repair to AudaWatch, including uploading and posting digital images online. A single entry into one of the applications is now all that’s required to automatically update information on new repair jobs and the status of those repairs for both the shop and vehicle owners.

With this level of integration, you can speed up communication with your customers and save more time on repair entries so you can focus on what you do best — getting customers back on the road.

1 844 AUDATEX | www.audashop.ca

ccif conference

Continued from page 26

tion at CCIF Toronto in February. CCIF and the collision repair industry are working together to change thousands of lives! Leanne presented the CCIF action plan, and encouraged industry to take action. The options presented include donating new or gently used tools and equipment, donating supplies, volunteering in Haiti, or making a financial donation.

The project will see thousands of lives improved, by helping to provide the education needed to properly repair vehicles, and the opportunity for graduates to better support their families. I‐CAR Canada has already donated its entire course library, and donations of equipment and supplies will be shipped overseas in late 2014, with a trip planned in 2015 to train their team of instructors and set up the equipment.

Business Conditions Survey: Opportunity To Participate Larry Jefferies, CCIF Chairman, spoke to attendees about the CCIF Business Conditions Survey (BCS), sharing a national over-

view of data collected in the last quarter.

The BCS is Canada’s only national survey that collects market data for the collision repair industry. Larry encouraged all repairers to sign up and participate in the BCS. The only way for repairers to receive the national and regional quarterly report on business conditions in Canada is join the program and submit their data. The program is managed and administered by DesRosiers Automotive Consultants, ensuring complete confidentiality and data security.

(See our May/June issue for a scan-andemail survey form.)

Andrew Shepherd, Executive Director, I-CAR Canada: New Courses, Outlook For 2014 And Beyond Andrew shared an encouraging update on I‐CAR training in Canada, with both training classes delivered and Gold Class repair facilities at the highest levels ever. He also shared details of the I‐CAR Welding Certification program that continues to expand and provide this much‐needed train-

ing to industry in both shop and college settings. One of the most exciting new course offerings is the Ford F‐150 aluminum training that has started rolling out at dealership locations, and will be offered to industry starting in September 2014. The need for training has never been greater, as new OE designs and advanced materials continue to be incorporated into new vehicles. I‐CAR Canada is the industry’s national training provider. Visit www.i‐car.ca to find courses being offered in your area.

Next Meeting The next CCIF meeting is scheduled for September 26th in Montreal. CCIF also held a special event at NACE, “North American Industry Trends,” on July 31st at the COBO Center in Detroit. Vincent Romans from the Romans Group was the keynote speaker, and gave an overview of the state of both the Canadian and U.S. collision repair and property and casualty industries. Full details will be published in the November/ December issue of Bodyshop Magazine.

products

Collet Kit For Aluminum Vehicles Chief Automotive Technologies introduces a patent-pending collet style target attachment kit to enable shops using the Chief LaserLock Live Mapping system to accurately measure any vehicle, regardless of material type. The Collet Style Target Attachment Set for Non-Ferrous Vehicle Openings takes the place of standard magnetic or snap-in hole attachments when working on vehicles with aluminum frames or bodies. Magnets don’t work with aluminum, and the snap-in attachments are equipped with steel fingers. Any steel coming in contact with aluminum can cause corrosion, so shops need an option for aluminum repairs.

The 18-piece kit includes three sizes of self-centring aluminum expanding collet attachments to fit reference holes ranging from 10 to 44 millimetres. The set comes with a dedicated foam tray that fits neatly in the new LaserLock cabinet, keeping the workspace clean and organized. The kit can also be used on carbon fibre or steel vehicles.

Chief Automotive www.ChiefAutomotive

MIG Welding System Packages Lincoln Electric has introduced two new aluminum push-pull system packages.

The Power MIG 350MP Trailer Manufacturing One-Pak includes all of the components and wire a fabricator will need to get started for premium push-pull wire feeding capability in trailer manufacturer sheet metal applications. The multi-process Power MIG 350MP package includes Magnum Pro AL Air-Cooled Push-Pull Gun; Aluminum Drive Roll Kits; SuperGlaze 5356 TM 3/64 in. (1.2 mm) dia. MIG (GMAW) wire specifically developed for the aluminum trailer manufacturing industry; and more. The second, new One-Pak package, specifically targeted toward aluminum automotive collision repair and fabrication, includes many of the same components as the trailer package, but features a different wire alloy type.

Lincoln Electric www.lincolnelectric.com

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Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com.

To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE RECYCLERS

AUTOMOTIVE ELECTRONICS Allan’s Automotive Electronics Ltd.

www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service.

We provide service and warranty for most makes of automotive test equipment.

AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability.

To learn more about our products, request a catalogue today. www.aisinaftermarket.com Goodyear Engineered Products www.goodyearep.com/aftermarket Research and testing. Just two of the reasons Goodyear automotive replacement products deliver the ultimate in performance and value.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

advertiser index

Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686.

Experienced Shipping Department to Ensure Parts Arrive Safely.

BUSINESS MANAGEMENT SERVICES

REFRIGERANT Duracool Refrigerants

www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology. Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

Auto Test Tools.ca

Your one stop for specialized diagnostic The Automotive Aftermarket tools and accessories. Contact; www.auto-know.

E-Learning Centre Ltd com, ronbrown@on.aibn.com, 1-800-665-8773 www.aaec.ca AAEC - BEST - Business Evaluation Support WAREHOUSE DISTRIBUTORS & Training - Instructing and Coaching with & BUYING GROUPS the Proven Business Management Tools that drives a shop’s Bottom Line, Team Culture and Bestbuy Distributors Limited Marketplace Credibility. www.bestbuyautoparts.ca Independent buying HAND CLEANERS group and warehouse distributor that allocates GOJO Industries, Inc. its profits to member shareholders and provides www.automotive.gojo.com unbeatable value for independent jobbers.

GOJO is a leading manufacturer of skin care The E.R.I. Group products and services for www.theerigroup.com many marketing including automotive and Canada’s Premier Machine manufacturing. GOJO continues to pursue a Shop Buying Group commitment of creating well-being through hand hygiene and healthy skin.

ADVERTISERS INDEX

Company ............................................................................................................................Page 3M Canada 9 www.3MCollision.ca #

AAPEX Aftermarket Products Audatex(Automotive

27 Expo, www.aapexshow.com) www.audashop.ca9 BMW Group Canada

32

Cromax

5,7 www.cromax.com

Eurotech Spray Products

31

EUROVAC

10 www.eurovac.com

Ford Motor Canada

23

www.ford.ca

Martech Service Company

12

www.breathingsystems.com

Mercedes-Benz Genuine Parts

2

www.mbwholesale.ca

Mirka

11 www.mirka.ca

SCA

13 www.talktork.com

JOBBER NEWS / JULY 2013

Index_Internet Sept 2014.indd 29

www.pass.bmw.com

www.satacanada.com

Stay up to date at

www. VOCcompliance.com www.bodyshopbiz.com l September 2014 l Bodyshop xx 29

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survey

S

SPRAY BOOTH SURVEY: NEW OR RETROFIT? J

udging by the response to our survey, whether shops chose to purchase new booths with the advent of low-VOC regulations or to take the retrofit route, they’re pretty happy with their performance.

This seems to apply whether the shops have only one booth (69.5%) or multiple booths (only about 5% had more than two booths).

Overall the preponderance of respondents took the retrofit route, with their number nearly double that of those who chose to go with a new setup. However, a not-insignificant number among you selected a combination of new and retrofit.

While we did not ask this question, we know from empirical evidence that a number of shops took the opportunity to look for ways to build production capacity, replace older equipment, and in some cases, add a measure of confidence by adding a booth, as there were still quite a few questions about the impact of low-VOC coatings on cycle time at the outset.

Regardless of the option chosen — new or retrofit — some 72% reported that the results of their decision met their expectations. More than 13% said that their choice exceeded expectations. On the other end of the spectrum, only a bit over 12% said that their booth did not perform quite as expected.

Thinking of the transition to low-VOC coatings, did you opt to retrofit your existing booth(s) or purchase new?

“We wet-sand and buff way more than we did when we used solvent-based paints. Water-based seems to clog filters a lot quicker. Blow jets stir up more dirt,” reported one respondent. Another suggested that his maintenance needs have increased significantly, though he didn’t specify in what area.

Another, who has two booths onsite and purchased new, responded that the new technology and programming needs created challenges that affected booth performance, which is understandable at least in the early stages of ownership.

Looking down the road, most respondents (about 85%) said they are not looking to purchase again within the next two years. Of those who are (more than 14%), however, there is a roughly even split between looking to purchase in the next year, and between one and two years.

Primary concerns for those looking? “Downdraft, ease of setup and installation, energy efficiency, painter efficiency.

Waterborne and solvent-based paint usability,” covered the bases for one shop. “Functionality, economy of operation, and purchase price,” offered another. Many responses noted energy costs as a major factor.

Perhaps the best comment to conclude with is this: “Spending huge money on a new state-of-the-art booth doesn’t make your painter a better painter.”

How would you rate the performance of the booth(s)?

Retrofit

Did not perform at all as expected

New

Performed not quite as expected

Combination of retrofit and new

Performed as expected Exceeded expectations

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SATA® adam 2 U®

SATA adam 2 digital gauges pressure control for all

The new digital pressure gauge SATA adam 2 U digitally enables any compressed air tool - even from alternate manufacturers. Air inlet 1/4” bsp male thread, for universal use.

For more information www.satacanda.com

Eurotech Spray Products Ltd. 3636 Burnsland Rd SE Calgary, AB T2G 3Z2

Distributor of SATA Products in Canada

800.884.7282 sales@satacanada.com

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Original BMW Parts

bmw.ca/parts

The Ultimate Driving Experience.®

QUALITY BUILDS CONFIDENCE, CONFIDENCE BUILDS BUSINESS. REPAIR WITH ORIGINAL BMW PARTS.

Only Original BMW Parts are quality engineered for the high performance demands of BMW vehicles. Demand the right part for the job, build your customers’ confidence and your business. Order Original BMW Parts 24/7 with PaSS*, BMW’s online parts ordering system.

By using Original BMW Parts you benefit from: • Parts that are BMW engineered, tested and approved • Parts that fit right the first time • 2 year manufacturer’s limited warranty • Competitive pricing • Same-day delivery** For more information, please consult your BMW Retailer and visit www.pass.bmw.com. *Access limited to registered participants only. Certain conditions may apply. **BMW Group Canada delivery to most authorized Retailers. Certain restrictions and limitations may apply. ©2014 BMW Canada Inc. “BMW”, the BMW logo, BMW model designations and all other BMW related marks, images and symbols are the exclusive properties and/or trademarks of BMW AG, used under licence.

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