Bodyworx 7#4

SPECIAL EDITION OF

PLAN FOR CAF’S NATIONAL APPRENTICESHIP CONFERENCE

BODYWORX THE VOICE OF COLLISION REPAIR TECHS & PAINTERS

PROFESSIONAL

RIGHTFULLY

CLASS IN SESSION

CROWNED

Teamwork proves powerful at Crown Auto Body and Glass

Fanshawe forges on with modified in-person learning

STARS AND CARS Inside the GFS Refinishing Summit

+Plus PROJECT ARROW’S AIM FOR CANADA |

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>>>

CONTENTS SPECIAL EDITION OF

PLAN FOR CAF’S NATIONAL APPRENTICESHIP CONFERENCE

BODYWORX THE VOICE OF COLLISION REPAIR TECHS & PAINTERS

PROFESSIONAL

COVER

RIGHTFULLY

CLASS IN SESSION

CROWNED

Teamwork proves powerful at Crown Auto Body and Glass

Fanshawe forges on with modified in-person learning

STARS AND CARS

The team at Winnipeg’s Crown Auto Body and Glass South takes a cue from the racetrack, working more like a pro pit crew than any bodyshop you’ve ever seen before.

Inside the GFS Refinishing Summit

+Plus PROJECT ARROW’S AIM FOR CANADA | I-CAR’S INCOMING ADAS ROLE | AMPING UP EMPATHY IN THE WORKPLACE Visit bodyworxmag.com

Winter 2020 l $7.95 l Canada Post Canadian Publications Mail Sales Product Agreement No. 40841632 l 86 John Street, Thornhill, ON L3T 1Y2

06

Take a look inside Fanshawe’s School of Transportation, Technology and Apprenticeships where students learn the ins-and-outs of all things collision repair; from painting to business management.

18

15 ADAS ACCREDITATION

Thanks to I-CAR, ADAS calibration mysteries may soon be solved.

The GFS Refinishing Summit did not disappoint; check out the hot takes!

24

16

REGULARS 04 PUBLISHER’S PAGE

By Darryl Simmons

20 LET’S TALK TRAINING

Will this be the arrow that fires Canada’s zero-emission sector into the lead on the world stage?

By Stefano Liessi

26 FINAL DETAIL

By Allison Rogers

22 CAF

Canada’s skilled trades industry is in dire need of youth.

23 SKILLS TRADER

SkillsTrader talks shifting trends among Canada’s young workforce.

WINTER 2020 | BODYWORX PROFESSIONAL 3

>>>

BODYWORX

PUBLISHER’S PAGE

THE VOICE OF COLLISION REPAIR TECHS & PAINTERS

PROFESSIONAL

THE MESSENGERS It’s your duty to spread word of this great industry

PUBLISHER Darryl Simmons publisher@collisionrepairmag.com ASSOCIATE PUBLISHER Orest Tkaczuk | orest@mediamatters.ca EDITOR Allison Rogers | allison@mediamatters.ca

BY DARRYL SIMMONS

W

hat can you do to attract new talent to Canada’s automotive repair sector? Far more than you

may think.

It’s no secret that Canada is in a complicated position when it comes to attracting young talent to the collision repair sector. As the average age of technicians grows, the situation becomes more nerve-wracking.

STAFF WRITERS Julia Lloyd | julia@mediamatters.ca Kenzie Letman | kenzie@mediamatters.ca Max Reid | max@mediamatters.ca

ladder to own your own facility. The paths are endless.

Thankfully, you are far from alone in this mission. It is the responsibility of the entire Canadian automotive industry to attract new talent to this incredible sector.

Car-O-Liner has been fostering apprenticeship efforts through donating CTR-7 welders to Canadian post-secondary institutions.

As technicians and painters, you are the so-called ‘influencers’ of our industry.

ART DIRECTOR Yvonne Corvers | yvonne@mediamatters.ca VP OF INDUSTRY RELATIONS & ADVERTISING Gloria Mann 647.998.5677 | gd.mann@rogers.com DIRECTOR OF BUSINESS SOLUTIONS Ellen Smith 416.312.7446 | ellen@mediamatters.ca INDUSTRY RELATIONS ASSISTANT Wanja Mann (647) 998-5677 wanjamann1@gmail.com DIGITAL OPERATIONS MANAGER Cassie Doyle | cassie@mediamatters.ca CONTRIBUTORS Stefano Liessi

As technicians and painters, you are the so-called ‘influencers’ of our industry. You are the ones restoring vehicles firsthand; the ones holding the high-tech tools touted by industry distributors and suppliers; the ones in the thick of our industry, holding the welder, the paintbrush and some seriously untold power.

When it comes to attracting new skilled workers to the Canadian collision repair sector, technicians, painters, apprentices and everyone working behind-the-scenes in the bodyshop plays an integral role. You hold the knowledge and experience to spread the word about the endless opportunities this sector has to offer.

Make it your mission this year to spread your passion and wisdom for collision repair to any job-seeking soul you encounter. Tell them of all the exciting elements you witness every day—whether that be the feeling of a perfect pinstripe job or the fulfillment that seeing a customer’s glee brings. Tell them an education in collision repair does not lead to one career path, but a bevy of opportunity.

You could be an estimator, a refinishing tech, an auto physical damage appraiser, a detailer, or eventually climb your way up the corporate

AkzoNobel has been a longtime partner of the Women’s Industry Network, while the Canadian Apprenticeship Forum has been rallying for attendance at its upcoming February virtual conference.

Provincially, governments are working to attract fresh meat to the industry through generous endowments. Ontario recently invested $21 million in pre-apprenticeship training programs, while New Brunswick invested $500,000 to its ‘New Boots: Progression Women in Trades’ initiative back in July. Earlier this year, Alberta also promised to give eligible apprentices up to $1,500 during their classroom instruction period—up from $1,000 when the program began in 2016.

Times are shifting. Cars are becoming ever more complex. We’re in for a great shift in the next few years.

But, for now, happy 2021. Let’s make this year the best yet.

44 BODYWORXMAG.COM BODYWORXMAG.COM || BODYWORX BODYWORX PROFESSIONAL PROFESSIONAL

SUBSCRIPTION One-year $25 / Student Discount is 10%

Bodyworx Professional ™ is published quarterly, and is

dedicated to serving the professionals of the collision repair industry. It is published by Media Matters Inc. Material in Bodyworx Professional ™ may not be reproduced in any form without written consent from the publisher. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent columnists. All facts, opinions, statements appearing in this publication are those of the writers and editors themselves, and are in no way to be construed as statements, positions or endorsements by the publisher.

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Bodyworx Professional is published by Media Matters Inc., publishers of:

ppgrefinish.com

>>> IN THE HEADLIGHTS

THE CROWN

JEWELS Crown Auto Body South’s collaborative success strategy

Joseph Valentino says one of the best parts of working at Crown Autobody and Glass is the support he receives from upper management—if he’s ever asking about enrolling in a new training course or otherwise, they’re always on board.

BY ALLISON ROGERS

T

he crew at Winnipeg, Manitoba’s Crown Auto Body and Glass South know there’s truth to the old adage, “there’s no ‘I’ in ‘team’.”

Crown Autobody and Glass’ South location and its team of technicians and painters operate a little differently than your traditional bodyshop; instead of assigning one or two technicians to a repair job, the Crown team works in a ‘pit crew’ of sorts, with multiple teams of techs working on one repair job at a time.

“Every bodyshop employee is skilled and trained in their own areas, and each department has a stack of different team members,” said Darren Beer, general manager for Crown Auto Body and Glass. “When we handle repairs, the vehicle will start in the estimating area before it’s passed on to the disassembly team, where it is prepared for the metal, frame and welding team. From there, it’s passed to the filler team, who then passes it to our prep people, then they pass to the painters. Finally, we hand the job off to the reassembly department.”

6 BODYWORXMAG.COM | BODYWORX PROFESSIONAL

From there, Crown pools all of its body and paint hours together and divides them between the team members.

“There are different categories of team members; A members, B members and C members—we divide bonuses based on those ranks as well as skill level. Even if you’re just starting out with us, you are a C team member and have the chance to work your way up that technician pool.”

One may think this sort of structure would prompt questions and general confusion among the multiple teams—but excellent communication is the foundation of the Crown team’s success.

“When you’re working in a team-based environment, it involves a lot of ongoing communication,” said Jake Vuignier, shop floor manager at Crown Auto Body and Glass.

“We’re all on the same page, always.”

“Everyone’s been working here a while, we all understand how the process works and get along really well,” said Vincent Ma, head painter at Crown Auto Body and Glass South.

“Communication is an absolute key with our team,” Darren agreed. “When you’re not the person that’s putting the car back together, you need to make sure that person is completely aware of what’s been touched throughout the process.”

Another key to Crown’s streamlined system, says Jake, is the use of AkzoNobel’s CarBeat platform.

“We were the second ones to start using it in Canada, I believe,” he said. “It’s so easy.

We have a big production board and at any point, a tech can come up and see exactly where everything is in the shop. Everyone in the shop has the same screen sitting in front

IN THE HEADLIGHTS

>>>

The Crown Jewels of Crown Autobody and Glass South, left to right: Darren Beer, general manager; Joseph Valentino, technician; Vincent Ma, head painter; and Jake Vuignier, bodyshop floor manager.

“When you’re working in a team-based environment, it involves a lot of ongoing communication. We’re all on the same page, always.”

— Jake Vuignier, shop floor manager at Crown Auto Body and Glass

Vincent Ma, head painter at Crown Autobody and Glass says the ‘pit-crew’ style helps ease the repair process, plus there’s always another helping hand nearby if you’re in a jam.

Jake Vuignier, bodyshop floor manager, commends AkzoNobel’s CarBeat platform for its ease-of-use and how it helps the facility stay streamlined.

WINTER 2020 | BODYWORX PROFESSIONAL 7

>>> ON THE COVER

Crown Auto Body is currently in the process of adding 836 sq. m. (9,000 sq. ft.) in the back, which will house some new Symach paint booths.

Pre-pandemic, Darren said the facility pushed through up to 20 vehicles per day using its pit-crew approach.

“Management always has our back—they’re really there for us. If I ever see a course that could improve my skills and I bring it up to management, it’s an automatic yes.” — Joseph Valentino, technician at Crown Auto Body and Glass

of them, too, so everything stays incredibly organized.”

The facility and its management team make a point to give a voice to their entire team, including its 25-strong team of technicians.

Management is exceedingly clear with their expectations for the team through daily meetings and a steady goal of 220 cumulative body and paint hours each day.

Darren said the facility pushes through roughly 20 cars per day and repairs up to $13 million in insurance claims yearly—proof of Crown’s team-based strategy and its success.

Shop floor manager Jake, as a technician himself, said he’s gotten to know everyone in the bodyshop very well and knows exactly where their strong suits lay—another key part of Crown’s organized processing.

“I’ve gotten to know all of the technicians’ strengths, I know what they are capable of,” he said. “That’s typically how we allocate our work to ensure things move as smoothly as possible. Our heavy guys working on cutting, the welding and the sectioning to get it ready for the next step.”

“In our facility, under this process, we see the vehicles being pushed through the bodyshop faster,” said Vincent. “Plus, if it’s a

bigger job you always have someone to turn to for an extra hand.”

Crown makes a point to arm its technicians with the latest tools, complete with training on how to use them effectively and efficiently.

“Management always has our back, they’re really there for us,” said Joseph Valentino, a technician at Crown. “If I ever see a course that could improve my skills and I bring it up to management, it’s an automatic yes.”

“We really push the opportunity for growth among our techs and make a point to show our support for them,” said Darren. “There are ample opportunities to improve your craft here; we always ensure we have the latest collision repair tools and that our staff are up-to-date with how to use them and any procedural updates. Further, we are a high-volume shop, so there are always opportunities to learn new skills and be more streamlined.”

Each month, Crown awards one outstanding technician the ‘Crown Jewel of the Month’ award—the business’ clever play on the traditional employee-of-the-month program.

“Each member of the bodyshop comes in and votes on pieces of paper,” said Darren.

“The winner, the person who has the most votes that month, gets a $50 gift card, and

8 BODYWORXMAG.COM | BODYWORX PROFESSIONAL

the people who nominated them are entered for the chance to win a $15 gift card.”

On top of those efforts, Darren says Crown takes a special effort to celebrate personal achievements, like birthdays, anniversaries and other special occasions.

But Crown does far more than empower its own technicians—Darren said the facility also makes a point to encourage blossoming autobody enthusiasts through pre-employment programs and apprenticeships.

“We take in two pre-employment students per year, and we have about 15 apprentices on our team right now,” he said. “We really aim to give everyone the opportunity to learn and become the absolute best they can be.”

Darren, who joined the Crown team as a technician 14 years ago, is living proof of the experience a team-based working environment can give you.

“I started here in October 2006 and was a technician until 2014, when I was moved up into the office. Working here and the experience I’ve gained, the people I’ve met—it’s all been an incredible opportunity. My story in itself shows our technicians that, if you put in the work and are willing to learn along the way, you can achieve anything.”

PROFESSIONALISM SUSTAINABILITY

W H

W

TOP TECHNOLOGY TRENDING REPORTS BREAKING NEWS

E AR E

LEADERSHIP

O

VIDEO DIGITAL PRINT

EFFICIENCY SUCCESS SOLUTIONS

THE AUTHORITATIVE VOICE OF THE CANADIAN COLLISION REPAIR INDUSTRY www.collisionrepairmag.com

>>>

IN THE HEADLIGHTS

INDUSTRY INDUSTRY INSIGHT

FAUX-EM

Under normal circumstances, the Ontario automotive sector accounts for more than 20 percent of the GDP, but when North America’s economy shut down over COVID-19—so did sales. When production started ramping up in May, a rebound began and produced a 46 percent improvement, although annual sales are down 16 percent year-over-year, an estimated 1.6 million units. DesRosiers Automotive Consultants reports 165, 000 vehicles sold in July, a 6.3 percent increase, down 4.9 percent below July 2019. Pushing ahead, the questions hanging over the industry is what the future will look like post-COVID. A report on Canada’s Automotive Future by KPMG states production of EVs by the major OEMs will accelerate rapidly over the next five years, as will autonomous features. By 2025, the advisory firm predicts as many as 13 million EV and hybrid vehicles produced annually.

Repair shops are being warned about the pitfalls of counterfeit parts in a recent white paper report from the Automotive Anti-Counterfeiting Council (A2C2). In the report, A2C2 warns that e-commerce-based parts distributors may be contributing to an influx of counterfeit auto parts that consumers may not be aware they are purchasing.

The report identified specific challenges repairers may identify when working with counterfeit parts: “Counterfeit vehicle hoods designed without crumple zones may penetrate the passenger compartment in a crash, putting vehicle occupants at greater risk; counterfeit grilles may not properly house safety sensors that control the vehicle’s supplemental restraint system (SRS) and/or other collision mitigation systems, thus rendering those systems inoperable; counterfeit glass can shatter or displace, injuring and/ or failing to protect vehicle occupants.”

CAR-O-LINER’S CASE This year’s SEMA event has had a few glitches here and there but has overall provided a more accessible way for the global automotive industry to connect. Car-O-Liner® is one of the leading global manufacturers of collision repair and wheel alignment systems.

The group brands include Car-O-Liner®, Josam®, TruckCam™ and Car-O-Liner Academy. Despite the lack of in-person connections, the company believes it is serving its customers better than ever; because there is no need for travel they’re home attending to business as usual. Car-O-Liner® plans to participate in the hybrid format next year if SEMA moves forward as they have indicated, meaning that they would have a virtual event and in-person event happening simultaneously.

NEW MINIMUM FOR ALUMINUM A recent industry report indicates that aluminum PPV (pounds per vehicle) in automobiles is expected to rise 12 percent by 2026, bringing the average weight of aluminum in vehicles to 233 kilograms, or 514 lbs.—a marked increase from ten years ago, when the average aluminum content clocked in at 187 kg (332 lbs).

The study, released in August by DuckerFrontier for the Aluminum Association, seems to point to a shift toward increased aluminum use in vehicle assembly, projecting that about one-third of any fender or door on a new-car dealership lot will be aluminum in only six years. As it stands, the average aluminum content in vehicles is around the 208 kg (459 lbs) mark, with parts such as hoods, tailgates and doors being made from aluminum more and more frequently as the years go on.

A recent industry report indicates that aluminum PPV (pounds per vehicle) in automobiles is expected to rise 12 percent by 2026.

10 BODYWORXMAG.COM | BODYWORX PROFESSIONAL

A2C2 is warning that e-commerce-based parts distributors may be contributing to an influx of counterfeit auto parts that consumers may not be aware they are purchasing.

DATA DISPUTE The Automotive Industries Association (AIA) of Canada announced its support for the Your Car. Your Data. Your Choice. campaign, which adds even more momentum to the growing initiative. Auto Care Association and Automotive Aftermarket Suppliers Association (AASA) saw a need to educate and engage car owners, policymakers and other stakeholders on car data issues; from what it is to why it matters and the implications for consumer choice. Consumers face even more inconvenience and greater costs, not to mention fewer options for repair services without the control and access to their wireless diagnostic and repair information. With the support of AIA Canada, there will be increased awareness regarding car access data and control issues in Canada. The AIA Canada campaign website will also be home to various educational materials that will help to inform and encourage those in the industry to take control by signing a petition. This petition asks the Government of Canada to give consumers control of, and access to their vehicle data.

AIA Canada has announced support for the Your Car. Your Data.

Your Choice. Campaign, which advocates for drivers to own their own vehicle data as opposed to OEMs and insurers.

>>> FINAL DETAIL

IN THE HEADLIGHTS

TECH TRENDS HERE COMES THE SUN Sun Collision Repair Information has expanded its coverage and enhanced its features to make it easier to access Advanced Driver Assistance Systems (ADAS) repair information. Sun Collision Repair Information provides complete, accurate data that collision repair facilities can trust to repair any vehicle, in any condition—inside and outside—with maximum efficiency. As vehicle technology advances, the line between collision and mechanical repair work is blurring. When a collision occurs, any damage to that body and frame is likely to have also damaged the sensors, camera, and other mechanical components that must be repaired, and or recalibrated to return the vehicle to safe operating conditions.

Sun Collision Repair Information has expanded its coverage and enhanced its features to make it easier to access ADAS repair information.

MECHANICAL MISUNDERSTANDING A Statistics Canada study was conducted on the rise and fall of employment due to automated, or robotic, workers since the late 1990s, and the results may surprise you. Although the dominant strain of thought is that increasing automated workers will leave less jobs for humans, this has not been the case in Canada. The study suggests companies that automate their work, or buy robots, do so to improve their product and service quality rather than to reduce labour costs. The companies that opted for automated workers were more likely to expand their production, but cut more managers, giving the employees a stronger voice when it comes to control over decisions and performance incentives.

Statistics Canada says, despite what the general public may think, the implementation of automated workers actually create more jobs and give existing employees a stronger voice.

WINTER 2020 | BODYWORX PROFESSIONAL 11

>>>

IN THE HEADLIGHTS

TECH TRENDS DAS THE TICKET Bosch announced the DAS 3000 recalibration system, designed for repair on current and future advanced-driver assistance systems, in a press release. The global automotive technology developer is claiming that their latest calibration system is “one of the most precise and fastest calibration systems on the market”, according to Bosch’s statement. The DAS 3000 covers a wide range of ADAS applications, from the recalibration of cameras to radar, allowing technicians to “easily calibrate ADAS technology from the most popular OEMs like General Motors, Ford, Toyota and Volkswagen”, said the company. Available now through Bosch aftermarket distribution partners and resellers, the DAS 3000 is due for a number of updates throughout, including LIDAR integration at some point in the near future.

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It has been a hectic 2020 and this winter it is most certainly going to cause even more stress, however, you can avoid some stress by learning to avoid dead car batteries during the winter months.

CAA South Central Ontario (CAA SCO) is alerting drivers that dead car batteries will be the main concern this winter, especially with vehicles staying idle for long stretches of time. Last year, CAA SCO saw a total of 354,480 battery-related calls, a 34 per cent increase over the last two years; and the number is expected to go up this year. Cars and trucks contain thousands of complex electrical systems. Anti-theft systems, remote keyless entry gear, and even those cell phone charges plugged into a 12-volt socket can draw power even when not in use. A battery check usually takes only 30 minutes and can range from $30 to $50 at automotive facilities across Ontario.

QAPTER’S NEW CHAPTER Solera Holdings Inc. and Google Cloud have teamed up to develop an update to Solera’s Qapter claims management software that is expected to launch the app to the world stage. In collaboration with Google’s Cloud infrastructure, the team at Solera has put together an update for its Qapter software that allows the program to scale globally for any vehicle make and model. Solera is able to tap into more than 40 years of historical vehicle and claims data thanks to the company’s proven Repair Science™ algorithm—more robust and complex than the competition and capable of more precise and accurate estimates, quickly, consistently, and at scale.

Solera’s Qapter software update allows the program to scale globally for any vehicle make and model.

12 BODYWORXMAG.COM | BODYWORX PROFESSIONAL

>>> FINAL DETAIL

IN THE HEADLIGHTS

TRAINING BETAG LAUNCHES NEW ELEARNING PROGRAMS

TOOLS FOR SCHOOLS

BETAG’s new eLearning program will be complemented by their current existing range of instructor-led, and on-location training courses. BETAG has developed an eLearning program for writers and technicians, with online eModules and live-streamed eClasses.

The first elements of the eLearning program are primarily focused on non-structural damage to outer panels (currently 60 percent of the work mix in shops). BETAG has also launched a specific eCourse for estimators, which details the importance for writers to accurately identify and mark all the damage on body panels (which accounts for 60 per cent of the work mix in shops today. Up to 30 per cent is routinely missed or underwritten, which is money lost and not recovered.

Automotive students at Camosun College were treated to $25,000 worth of tools in their stockings this December, thanks to a donation of 15 new tool kits from the Ed Coates Memorial Foundation to the college. This donation ensures every student has their own set of tools to complete hands-on learning. “Sharing tools and working on cars together was part of the daily norm before COVID-19,” said Patrick Jones, an automotive instructor at Camosun. Ed Coates, the foundation’s namesake, founded Lordco Auto Parts in 1974 and his legacy is carried on by his wife, Marlyn, and his four children who typically partner with institutions to offer scholarships and bursaries.

JOINT CUSTODY: ONTARIO GOV. ANNOUNCES $1 MILLION GROUP SPONSORSHIP GRANT FOR TRADES DEVELOPMENT The Government of Ontario has announced a $1 million grant program that they are hoping will encourage employers to take on more trades apprentices.

The Group Sponsorship Grant (GSG) announced by the provincial government in mid-November will provide funding to employers with annual maximum funding of $1 million to help guide apprentices through their training. In one of a number of documents released to the government’s website, the Ministry of Labour claims that “by sharing apprenticeship management and training responsibilities, employers can streamline administration, structure training, and reduce the pressure on any one employer to see an apprentice through the completion of training within a trade.” Applications for the program are currently open for employers and those accepted will be signed on for a minimum of one year and a maximum of three. The government expects the review period for applications to take up to two months.

ARRIVING AT ORO STATION: HAGERTY ANNOUNCES STRATEGIC PARTNERSHIP Hagerty is joining Oro Station in a strategic partnership announced on Wednesday. Oro Station is the developer of a new 200-acre innovation hub, dedicated to automotive innovation, located 130 km north of Toronto. The 500,000 sq ft industrial site will see various dedicated areas for automotive research, engineering and development and will also include a 4.1 kilometre FIA Grade 3 motor circuit with dynamic driving areas. Oro Station is set to be home for innovative, nimble, forward-thinking businesses to take charge of their involvement in the future of transportation. With this partnership, Hagerty adds just one more thing to its portfolio, on top of being a global automotive lifestyle brand and the world’s largest provider of speciality insurance for the classic, collector and enthusiast vehicles.

BILLS FOR SKILLS: ONTARIO GOV. INVESTS $1.6 MILLION INTO CHATHAMKENT SKILLED TRADES TRAINING The Ontario government has plans to pump $1.6 million into the trades and automotive sectors in Chatham-Kent and Leamington, further bolstering the province’s investment in the future of Canada’s auto industry. St. Clair College of Applied Arts and Technology’s Career Ready program is set to receive an investment of $772,750 to help provide training for individuals in the automotive and advanced manufacturing sectors. The province also announced an additional $480,000 investment in a program run by FCA Canada to train people in the automotive industry through student employment opportunities. Minister of Labour, Training and Skills Development Monte McNaughton spoke to the increasing demand for skilled trades workers in Ontario. “As we reopen our economy, training and retraining are essential.

People need jobs. More businesses need skilled workers. Projects like the ones we’re supporting in Chatham-Kent––Leamington will help bring them together,” said McNaughton.

WINTER 2020 | BODYWORX PROFESSIONAL 13

>>>

IN THE HEADLIGHTS

CAN YOU BELIEVE THIS?!

SITTING…PRETTY?

ZOOM, LITERALLY

Burlington, Ontario, police made an uncomfortable discovery in late November when they found a lawn furniture fixture where a driver’s seat should be. On November 30, the Scanner Feed shared images of a Ford Edge SUV that had been pulled over for a traffic violation. The images, shared to Facebook as a warning to other drivers, show the typical—albeit unorganized—interior, though the driver’s seat has been sneakily replaced with a lawn chair. Police said they removed the vehicles plates and the driver has been summoned to court for unsafe vehicle and seatbelt inoperative.

Ottawa councillor George Darouze landed in some hot water last month when he was caught conducting a Zoom meeting from his moving vehicle. A two-minute clip from the live-streamed meeting was posted to Twitter on November 24, showing Darouze driving around, making turns and changing lanes as he checks his phone with both hands and chats with Zoom meeting attendees.

YOUNG GUN

HOLE IN ONE

In typical Friday the 13th fashion, November 13 saw Ontario police stop a driver travelling at more than 200km/h. The reason? He was aiming to impress his girlfriend. To make matters worse, the 16-year-old driver only held his G2-class license. Looks like he’s earned himself another date—a court date.

Amazon employees will always take extra steps to ensure your package is delivered in one piece—even in rough terrain. In November, one Amazon driver became quite lost while following his GPS, and ended up on a golf course, where he wedged himself into a golf cart tunnel between the clubhouse and the third nine. According to police on the scene, the vehicle was more than a foot too tall to squeeze through the small opening. The driver maintains that the mishap was the result of a GPS fluke.

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TECHNOLOGY

>>>

ADAS ACCREDITATION I-CAR to create ADAS technician role

BY ALLISON ROGERS

Nick Notte, senior vice president of sales and marketing for I-CAR’s U.S. branch announced the incoming role during November’s Collision Industry Conference.

-CAR will create a new ADAS technician role that will eventually be required for Gold Class shops, I-CAR sales and marketing senior vice president Nick Notte said during the Collision Industry Conference in early November.

During his presentation, Notte noted that an ADAS position is “an important cornerstone” of I-CAR’s professional development program.

I-CAR already has a program in place to train a repairer to Platinum status as an electronic/ diagnostics technician, though this role is

I

“This is absolutely the right direction for collision repair. The complexity of ADAS technologies, and their critical role in driver and passenger safety, mean that we must be trained and ready to make effective repairs in this area.”

– Andrew Shepherd, director for I-CAR Canada Notte said that this year’s January’s CIC event included a suggestion for I-CAR to create such a role. He announced that I-CAR had accepted the challenge during yesterday’s broadcast.

optional and currently not required to achieve or attain Gold Class status.

“We want to arm the industry to handle the work in-house,” said Notte.

Andrew Shepherd, director of I-CAR Canada, has confirmed the role will also apply here, though he said the timing of the introduction may vary slightly.

Andrew Shepherd, I-CAR Canada’s executive director confirmed the program will also apply in Canada.

“This is absolutely the right direction for collision repair,” said Shepherd. “The complexity of ADAS technologies, and their critical role in driver and passenger safety, mean that we must be trained and ready to make effective repairs in this area.”

A recent study conducted by Canadian startup adasThink also suggests the need for an ADAS technician role in the collision repair industry. The study of 100 estimates discovered 85 of those estimates were missing a line item required for ADAS calibrations.

Overall, the estimators missed a whopping 88 percent of the 122 calibrations needed on the 2014-2020 vehicles, said adasThink.

Notte said I-CAR plans to reach out to repairers, OEMs and ADAS designers for input about the new job and hopes to have an update on it for the January 2021 CIC.

WINTER 2020 | BODYWORX PROFESSIONAL 15

>>>

EVENTS

STARS AND CARS GFS shows off new curing systems, holds virtual car show at 2020 summit

BY MAX REID

G

lobal Finishing Solutions (GFS) held it’s virtual 2020 Auto Refinishing Summit in late October, drawing attendees from across the auto refinishing industry for a week of insider news and contests.

From October 26th through the 31st, GFS treated attendees to a wide array of event programming, from a virtual car show to informative product demonstrations delivered straight from the people who design and sell GFS’ many refinishing solutions.

GFS’s Jason Garfoot and Andrea Iacucci led the virtual Facebook audience through a live demonstration of the REVO Accelerated Curing Systems, showcasing its various models, from the handheld lamp to the larger-scale ceiling-fixed curing unit.

The Summit featured demonstrations of the new REVO Accelerated Curing Systems, where GFS showcased the various models, from the handheld lamp to the larger-scale ceiling-fixed curing unit.

GFS showed off four options for the REVO Accelerated Curing Systems: The portable and convenient REVO Handheld, which plugs into any 110V outlet; the REVO Speed unit, which is designed to cut cycle times in half; the REVO Rapid is built for efficiency as its dual lamps are capable of curing two panels at once; and the REVO Spot which combines the mobility of the Handheld with the proven efficacy of the Speed unit.

All four of these products are currently available to Canadian shops through GFS.

With superior lighting and contamination control, Ultra XD Pa enable shops to produce exceptional paint finishes. Choos intutitive control panels, and downdraft or semi-downdraft a Mike Montes won the award for Coolest Customization for his 1951 Cadillac with radiant gold pearl paint. meet the unique needs of your shop.

The Coolest Hot Rod category was dominated by Justin Moriarty.

Judges Leah and Greg Stelse said they “just loved it.”

16 BODYWORXMAG.COM | BODYWORX PROFESSIONAL

>>> FINAL DETAIL

EVENTS

Judges Steve and Molly Gursky of Driven Restorations awarded Kevin McGibney the award for Coolest Paint Colour for his two-tone hot rod. Molly Gursky said the realistic flames made the paint job stand out among the rest.

GFS was also showing off their new SideLoad Finishing System at the event. Garfoot demonstrated the company’s innovative track and dolly system that allows shops to effortlessly move cars in and out of paint booths without risk of damage to the work.

Another live demonstration was held where GFS experts delved into the many paint booth accessories that the company offers.

Garfoot was joined this time by Steve Love to talk about GFS’ various offerings in the way of paint booth air filters, a hand truck to help

Several of GFS’ virtual car show categories were judged by high-profile industry celebs like Dave Kindig and KevvDogg from Kindig-It Design.

lift pit grating out of a paint booth, as well as secured toolboxes that can be affixed to a booth wall to provide safe and easy access to equipment without having to leave the booth.

The Virtual Car Show saw six finalists and their custom cars beat out 100 other competitors to take home prizes for their submissions to categories that included Coolest Hot Rod, Coolest Paint Colour and Coolest Customization, among others.

Several of the categories were judged by

high-profile industry celebrities like Dave Kindig & KevDogg from Kindig-It Design who judged the “Coolest Customization” award, for the prize of a $200 credit toward GFS products and merchandise autographed by the pair.

The company also offered attendees access to their “Exclusive Summit Promotion” where from now until December 31, when you purchase a GFS paint booth, prep booth, mix room or other finishing equipment, you will receive credit up to $10,000 to be applied for upgrades or accessories.

STAY SAFE OUT THERE

At Media Matters, we are proudly Canadian and committed to bringing you the most up to date collision repair news that matters to industry professionals. We do it by telling the stories, your stories, which impact your business and that you care most about. We put our readers first.

BODYWORX THE VOICE OF COLLISION REPAIR TECHS & PAINTERS

PROFESSIONAL

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>>>

SCHOOL PROFILE

FANSHAWE FINDS A WAY Fanshawe’s School of Transportation, Technology and Apprenticeship pushes through

BY KENZIE LETMAN

From BASF’s 90-line Glasruit paint line, to five downdraft and bakeable spray booths, three separate 3D-measuring systems, and access to all major OEM information resources it’s safe to say that the students are equipped with the best possible materials needed to succeed in their programs.

W

hen it comes to how the various industries and institutions across the country have handled the impact of the pandemic, one thing has been crystal clear; safety for all is the top priority.

With classroom learning moved online, a big question stands for students enrolled in programs that rely heavily on in-class and hands on instruction.

Fanshawe College, particularly the students enrolled in the School of Transportation Technology and Apprenticeship, are currently facing this exact challenge. Programs such as Auto Body and Collision Damage Repairer, and Auto Body Repairer Apprentice require students to complete 720 hours of in-school, ministry standards, training.

Michael Kennelly, professor and coordinator of Fanshawe’s Auto Body programs, says that the school has put a priority on safety, and at the end of the day when decisions are being made the focus is on the students, staff and anyone that comes to the college.

“We had the local health authorities and the schoolwork together to audit our buildings,” Kennelly explained.“They came up with capacity limits for every room on the entire campus, all of our capacities are posted outside every room and we’ve redesigned our labs to accommodate those capacities.”

Not only are there safety measures across the campus, but every person who wishes to enter the school grounds must complete an online COVID-19 module and do a self-assessment via mobile app or web-based questionnaire on days they attend campus. Each person entering the building is screened at the door where they must show their self-assessment and in return receive a wristband to wear showing they’ve been cleared to enter campus.

Even with current guidelines in place, Kennelly said that the curriculum has not changed much, other than all theory now taking place in online classrooms. The hands-on portion of the curriculum still happens inside the body shop.

“We made modifications to the schedule to

18 BODYWORXMAG.COM | BODYWORX PROFESSIONAL

Michael Kennelly, professor and coordinator of Fanshawe’s Auto Body programs said allowing the students to navigate their own education has produced some promising results.

create larger daily blocks of hands on training times, rather than spreading training periodically throughout the week, which helps to keep student traffic to a minimum,” Kennelly continued, adding that each program has dedicated training days, so only those who have a scheduled lab may enter campus on those days.

Despite the modified schedules and online learning adoption, Kennelly ensures that the students are receiving the same education—if not even more comprehensive—than before the pandemic. He notes that the students have learned to take their education into their own hands and become their own time-managers since face to face attendance management has changed. Students can review training material as they see fit.

>>> FINAL DETAIL

SCHOOL PROFILE

“Their communication is getting clearer.

They’re able to identify specific areas where they need improvement, their education self-awareness has increased allowing them to take action on additional learning as they need it,” said Kennelly.“Now the students are able to navigate their own education to some degree, giving them more control of their education, making them better learners.”

According to Kennelly, there are two main goals that the institution aims for in its programs.

The first goal pertains to the postsecondary program which is aimed at new-to-the-industry students, where the objective is to prepare students for an entry-level position in a collision repair facility. The second goal is more specific to the apprenticeship program, where the focus is to work with employers to train students to the red seal standard.

Kennelly explains that within all the programs there are what they call ‘signature innovative learning experiences’, which focus on building soft skills and creating learning outcomes to meet skills highlighted by employers. Some of these include: • Entrepreneurship

• Applied research • Multi-disciplinary projects • Live client interaction • Complex problem solving • Novel and adaptive thinking Along with teaching students the basic skills needed to succeed in any workplace, Kennelly says he has always advocated for students to be exposed to modern, high-end equipment. And with the recent, 2011 addition of the Centre for Applied Transportation Technologies (CATT), the school and faculty have been able to provide hands-on experience with some of the industry’s state-of-the-art technology.

“When I started working here nine years ago, one of the things I advocated for was exposure to high-end equipment, which now is commonplace. So that’s a big deal, it’s a big deal that we’re exposing the students to some of the industry’s best equipment, if not the best equipment,” Kennelly emphasized.

From BASF’s 90-line Glasruit paint line, to five downdraft and bakeable spray booths, three separate 3D-measuring systems, and access to all major OEM information resources it’s safe to say that the students are equipped with the

best possible materials needed to succeed in their programs.

Not to mention that most of the programs instructors are OEM trained as well, coupled with a curriculum that is audited and updated by industry experts annually, to ensure minimum skill requirements are met.

The students are exposed to subjects such as blueprinting, scanning and calibration, modern joining methods, colour scanning and tinting as well as damage appraisal throughout the course of their programs. Kennelly explains that the students greatly benefit from being taught the various working components of a shop, saying that it gives them the opportunity to explore each role and decide where their skills would best fit.

“We also work closely with our community partners, such as local employers,” Kennelly added. “We have a partnership with BASF, which supplies our paint training materials, and they come in and work with our students as well. We share a parking lot with 3M’s manufacturing plant and their trainers. 3M hosts multiple training sessions with our students in our facility every year.”

Automate your HD estimate To learn more, call 1-844-AUDATEX or email sales.canada@audatex.ca

WINTER 2020 | BODYWORX PROFESSIONAL 19

>>>

TRAINING

WHEN IT COMES TO TRAINING, THE TIME IS NOW ‘Later’ is a Synonym for ‘Never’

BY STEFANO LIESSI

Is there a cost to training? Absolutely, and with that cost comes a return on investment.

D

oes anyone remember the year 2000, and all the speculative horrors associated with the roll over from 1999?

All the computers were predicted to crash, stock markets would shut down, electrical grids would perish, and we would be left in the dark ages.

When New Years Day arrived, nothing happened. The odd old antiquated device packed it in, but for the most part we survived unscathed.

Here we are at the end of 2020—not soon enough for many I am sure—and we are in the middle of a tsunami of technological advancements in the automotive industry. Twenty years ago, heated seats ABS and traction control were still optional; today they are standard on

base models. We’ve been hit with a plethora of technological features designed to make our driving experience second to none!

I have more than 38 years in this industry and have seen a lot of change in that time—not just in the manufacturing of the automobile, but also in the application of repair techniques and management processes.

You may be asking yourself how we can keep up with all this advancing technology.

The answer? Training, upgrading and educating yourself to be on par with the world around you.

The first step in your training initiatives is to be honest with yourself—how well have you kept up in this technological landslide?

It’s not easy to take in all the information

20 BODYWORXMAG.COM | BODYWORX PROFESSIONAL

available out there nowadays, process it, and then apply it. It is much easier to say, “I’ll get to that later.” However, later is always just that—later.

Let’s take a different approach—in the coming years, you will need the most training in the realms of vehicle technology. Right from the front end our industry is permeated with technology, from the phone, internet, e-mail, all the way to software for management systems and estimating.

For a CSR, training may be a course on customer service; for estimators, it may require some guidance on the art of blueprinting, sourcing OE data, and ADAS requirements.

The list goes on.

The importance of this training is something that I cannot begin to emphasise enough.

The advancements we see are of leviathan proportions, but we are not keeping up.

I had this article drafted and ready for the press—then I read a study compiled by Canadian company adasThink, one that triggers the need for training.

The study stated that Canadian bodyshops and related appraisal folk had missed 88

>>> FINAL DETAIL

TRAINING

percent of the related calibration line items on 100 randomly selected estimates, compiled on various degrees of severity, on vehicles spanning 2014-2020.

This is incredibly detrimental to the industry and dealing with the speed at which it is advancing. As we read more and more, these ADAS features and autonomous features are not going away, eventually our trades people will be so far behind that it will resemble teaching your great grandmother how to use Adobe Illustrator.

The advancements do not care if we know how to fix them; we need to care about how to fix them. Learning where and how to find the information is a start, small steps, then how to deal with them correctly is key. This is something that really should not be left to later.

As these systems advance so should our attitudes and ideologies regarding the comprehension of what is needed to stay on top. Try to begin with using technology to train—yes, the online world of webinars and various training platforms. I currently have

been conducting a multitude of webinars for I-CAR, I have seen many different facilities signing up, but I’m seeing a lot of the same people. This is good, as they are truly taking an interest in the topics. However, I know this is a minute segment of the industry populous.

Educational facilities also offer opportunities, though you should be selective as these sessions can also be tailored to broad audiences. Vendors or suppliers tend to be able to focus more to your facility’s requirements, but they also may only be able to assist with select areas.

Coaching and consulting are great if you need specific focus, unbiased applications over a diverse culture. This can be short-term or longer involvement tailored specifically right to each staff member.

Is there a cost to training? Absolutely—and with that cost comes a return on investment.

The return is in your revenue and security as a credible company, knowledge is paramount in our industry, application of that knowledge is equally as paramount.

In many cases we do not know what we do not know, and in this case, ignorance is not bliss, its inexcusable to be honest. There are a multitude of available opportunities regarding training, and in my opinion, the short-term gains from putting off training to “later” will be far outweighed by the long-term gains of knowledge and commitment to bettering yourself and your business.

STEFANO LIESSI

A Red Seal technician and founder of Canadian Collision Specialist, Stefano Liessi enhances his experience with 12 years of I-CAR instructing, coupled with high school teaching to bring training that encompasses all learning types. With experience on the corporate side of the industry, as well as in management and ownership, Stefano’s focus is proper repairs and equitably for all people involved in the collision industry.

The leader in premier collision repairs and home to expertly trained technicians who work on all makes and models.

To learn more about collision repair excellence, visit CARSTAR.ca

WINTER 2020 | BODYWORX PROFESSIONAL 21

>>>

EVENTS

ANSWER THE CALL You’re needed at February’s National Apprenticeship Conference

BY MAX REID

CAF’s recent report identified several at-risk trades that are in most desperate need of enrollment; Red Seal Certified welders ranked third on the list, requiring a boost of more than 10,000 new enrollments to stay afloat in 2025.

T

he past year has seen classes of all sizes and levels of education be taken online or cancelled outright in order to curb the COVID-19 curve—an especially tough reality for those in skilled trades training programs that depend heavily on in-person, hands-on learning experiences.

This reality compounded with the fact that Canadian collision repair industry is already in dire need of young talent in the skilled

in both the automotive industry as well as the skilled trades education sector.

Currently slated for February 22-23, the NAC is boasting an attendee list packed with colleges, vocational schools, local union chapters and many other organizations hoping to see seats in trade schools full by the time lockdowns are lifted.

Much of this year’s programming material centres around the idea of “breaking the

In a recent report by CAF, the organization concluded that 350,737 new apprentices are needed in the next five years in order to be able to meet shifting labour demands—namely, an ageing workforce that is rapidly retiring from the trades. trades sector meant that holding the National Apprenticeship Conference (NAC) was of crucial importance to the Canadian Apprenticeship Forum (CAF).

The 2020 edition of the biennial national conference is set to take place fully-online this year, considering pandemic restrictions, and still promises to bring together leaders

stigma” surrounding entering skilled trades training, as demand for such positions continues to rise in Canada, while enrollment dwindles in turn.

Workshops will be held with industry experts working directly alongside young people looking to enter the trades on how best to navigate securing a career in the industry,

22 BODYWORXMAG.COM | BODYWORX PROFESSIONAL

as well as a slew of additional panels and keynote speeches.

In a recent report by CAF, the organization concluded that 350,737 new apprentices are needed in the next five years in order to be able to meet shifting labour demands—namely, an ageing workforce that is rapidly retiring from the trades.

The report identified several at-risk trades that are in most desperate need of enrollment; Red Seal Certified welders ranked third on the list, requiring a boost of more than 10,000 new enrollments to stay afloat in 2025.

Automotive technicians, while technically falling within the parameters of “balanced conditions” for CAF’s study, showed numbers that put that trade in a comparatively risky situation as well.

Another ongoing priority for CAF is the promotion of skilled trades training among women who, according to a 2020 report from CAF, make up only 4.5 percent of skilled trades workers in Canada.

CAF has made it a goal to see that percentage rise to 15 by the year 2030.

Tickets for the National Apprenticeship Conference are on sale now for $599 for non-CAF members. Members are eligible for a number of discounts, including up to 25 percent off on the purchase of eight tickets ($449.25/ticket) for Champion Members.

SKILLS TRADER

>>>

ATTRACTING TOP TALENT SkillsTrader CEO Fadi Smaidi says money may not be the main driver

“The industry has a whole lot to do better at attracting new talent to the trade,” said Smaidi. “One part is the industry’s responsibility— organizations like CCIF can help with events like this, highlighting the struggles and successes of our industry.”

According to SkillsTrader founder Fadi Smiadi, money may not be the main driver for today’s technicians and apprentices.

D

uring the Canadian Collision Industry Forum (CCIF) virtual event, SkillsTrader founder and CEO Fadi Smaidi said today’s generation of collision repairers are often less concerned with pay and more concerned about finding a workplace that drives them closer to their goals.

“Understanding the audience pool is very important,” said Smaidi. “A lot of people in the newer generations are less concerned about traditional goals like buying a house, getting

married or buying a car. Instead, individuals want to feel they are part of an organization that gets them where they want to be.”

He said a big part of recruitment will involve industry organizations like CCIF hosting events to inform potential recruits about opportunities within the industry.

“The industry has a whole lot to do better at attracting new talent to the trade,” said Smaidi. “One part is the industry’s responsibility—organizations like CCIF can help with

events like this, highlighting the struggles and successes of our industry.”

Vince Maida, director of claims commercial partnerships for Desjardins, agreed that many shops need to work on highlighting what it can offer to employees, especially when it comes to advancement opportunities.

“We have so many successful people who started from the bottom,” he wrote in the CCIF virtual chat. “I think we need to start showcasing them as, ‘This could be you!’”

WINTER 2020 | BODYWORX PROFESSIONAL 23

>>>

TECHNOLOGY

THE PLAN FOR How APMA aims to make the project Canada’s ‘calling card’

BY JULIA LLOYD

Carleton University’s design, known as ‘Traction,’ has been brought to a digital concept.

I

f 2020 has shown us one thing, it is that EVs are more than just a science experiment.

As a response to Prime Minister Justin Trudeau’s promise to have a zero-emissions economy by 2050, which in turn, created the fully Canadian zero-emissions concept vehicle Project Arrow.

When Trudeau mentioned his plans to have a zero-emissions economy, Automotive Parts Manufacturers’Association (APMA) President, Flavio Volpe said he was inspired by the PM’s 2019 throne speech.

Once complete, the Project Arrow concept vehicle will tour auto shows, exhibitions, and automaker’s headquarters to showcase what Canadian companies can do. Volpe called it “the best business card” the Canadian auto industry could ask for.

In early 2020, APMA invited industry stakeholders, including postsecondary institutions, to submit design and engineering proposals for Project Arrow, named after the all-Canadian-made Avro Arrow interceptor aircraft from the 1950s. And as a result, 93 Canadian companies have committed to the car, which has entered the engineering phase.

“I thought,‘Why don’t we do our own car? In Canada, we make every single part of a vehicle for about 20 different [automakers]. So, I said, ‘Why don’t we, from stem to stern, build an

“Nobody’s doing anything to just spend all-Canadian engineered, supplied, lightweight, money,” he said.“It allows us to be part of somezero-emissions vehicle?’’ explained Volpe.

“Let’s show everyone what Canada can do. thing larger than ourselves, to really highlight If you can dream and you have a platform, we and showcase the capabilities of the Canadian industry. I think a lot of people get the feeling have a place for it.”

During the recent contract talks between that life only revolves around a 70-kilometre Unifor and the Detroit Three, Ford and Fiat circle around Detroit.”

While Project Arrow is a “demonstration Chrysler Automobiles both committed to electric-vehicle production in Ontario. Cali- project,” Volpe said could one day serve as the fornia and British Columbia will ban the sale prototype of a production vehicle.

“We’re not at a production discussion, yet,” of internal-combustion vehicles by 2035 and the APMA leader said.“If somebody else wants 2040, respectively.

Participating suppliers are footing the bill to build the Arrow at volume, I’m all ears. If for their contribution, said Volpe, who has somebody else wants to take all the lessons we estimated that a concept vehicle typically costs learned building the Arrow and turn those into a company that makes things like the Arrow, 1.5 million to two million to build.

The cost of developing such a production it’s a bonus we didn’t account for.” vehicle is heftier. Volpe estimated that an automaker would spend about one billion developing a new zero-emissions vehicle and getting it to production.

One of the companies involved in the project is ABC Technologies, headquartered in Ontario, N.Y., northwest of Toronto. CEO Ted Sheppelman even said it’s,“more than just a science experiment.”

Volpe and Sheppelman both think it is time for small Canadian suppliers to get serious about electrification.

While Project Arrow has been touted as a demonstration program, Volpe

24 BODYWORXMAG.COM | BODYWORX PROFESSIONAL

said the vehicle could serve as a prototype of a production vehicle.

EVENTS

>>>

GETTING THROUGH Dealing with ‘difficult personalities’ in the workplace

BY JULIA LLOYD

D

ay two of CCIF presentations kicked off on October 8 as Kathryn Peterson discussed different types of personality traits that can sometimes be difficult to manage in the workplace.

Peterson is part of Groupe Laporte, a company that provides consulting and coaching at workplaces for employees and management.

conflict. Peterson delved into detail regarding the thoughts and beliefs of these personalities and introduced the ‘OSER model’–which stands for observation, strategy, execution and results–for managing different and sometimes difficult personalities in the workroom.

The first personality outlined by Peterson was narcissism, which is present in the type

“There are good parts to all personalities, however, the problem lies in the intensity.”

– Kathryn Peterson, coach and consultant She is VP of communications and human strategy, and an expert in improving interpersonal relationships at work, effective communication strategies and presentation coaching.

The presentation showed certain characteristics to watch out for as a possible point of

of person that can be excessively self-centred, put their own needs above others and lack of empathy and listening skills.

For dealing with this kind of personality, Peterson said the key to getting through is to first show the employee acknowledgement

STEP 1

STEP 2

and value their qualities. Do not confront or reject their feelings or thoughts, and do not expect empathy.

Peterson also said A-type personalities can introduce challenges, as these types of employees often feel that they must always be in control, have a high sense of competition and are sometimes considered ‘workaholics’. For this type of personality, those interacting with the A-type personality should remain reliable and precise, advise the A-type personality of any delay so they can be in control of the situation.

Peterson also says it’s important to show this person that you are just as results oriented as them.

The other types of personality traits showed in the presentation were, obsessive-compulsive, paranoia, passive-aggressive and anxiety.

“There are good parts to all these personalities, however, the problem lies in the intensity,” said Peterson, as she wrapped up her presentation on day two of CCIF Virtual event.

STEP 3

Execution Approach the individual using your previously though-out strategy.

STEP 4 Consultant Kathryn Peterson presented a session on how to deal with ‘difficult personalities’ during October’s virtual CCIF event, where she included helpful strategies on getting along with your coworkers.

Observe

Strategy

Results

The first step in Peterson’s ‘OSER’ method is to observe; consider the personality type of the individual before approaching them with a problem or inquiry.

The next step is to strategize; consider the best way to approach this person without prompting a negative result.

Relish in the results of your personability!

WINTER 2020 | BODYWORX PROFESSIONAL 25

>>>

FINAL DETAIL

TAKE CONTROL Don’t put your life—or training—on hold

BY ALLISON ROGERS

I

n a year where we’ve been repeatedly instructed to keep our hands to ourselves, navigating hands-on learning has been quite the challenge for automotive repair students in 2020.

The pandemic has made training tomorrow’s workforce a whole lot harder. This so-called ‘new normal’ has undoubtedly altered the way students study automotive repair, at least for the foreseeable future.

automotive aftermarket; the ones keenly aware that automotive apprentices, technicians and the like are some of the most passionate skilled workers around. When you put someone that exudes passion in the driver’s seat of their own future, they’re bound to succeed.

If you’re a student considering a career in Canada’s automotive aftermarket there has never been a better time to embark on your education. Training in 2021 may look a little

When you put someone that exudes passion in the driver’s seat of their own future, they’re bound to succeed.

It’s not all doom and gloom, however—skilled trades colleges like the Northern Alberta Insitute of Technology and Ontario’s Fanshawe College have made do through modified in-class training programs, offering a split of online and in-class training to arm students for careers in the real world. And, according to instructors, students have been thriving underneath the new methods.

With a mix of in-class and online training, students have been given more flexibility.

Online education offers workable schedules that fit the school to the student, instead of fitting the student to the school. A malleable model also allows students to move at their own paces; no waiting around for others to catch up and no worries about feeling pushed to rush through a project too quickly.

The success of online education could have been predicted from the members of Canada’s

different than year’s past, but that’s not a reason to let your dreams get away from you.

The same can be said for members of the existing collision repair workforce. There are countless online training opportunities available from renowned sources across the industry.

BETAG offers live instructor training through its new web training platform; PPG hosts regular paint webinars—every day there are new online opportunities popping up for you to improve your skills. Join in and reap the rewards!

While good news appears to be on the horizon, we don’t know how long this new normal will last. When COVID-19 becomes nothing but a distant memory, will you be known as one of the people who sat around waiting for it to end, or someone who seized their opportunity to thrive?

Happy New Year to all—make this one your best year yet.

26 BODYWORXMAG.COM | BODYWORX PROFESSIONAL

Allison Rogers is the editor of Bodyworx Professional. She can be reached at allison@mediamatters.ca, or 905-370-0101.

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