Canadian Auto Recyclers 15#1 by Media Matters

COLLISION INDUSTRY COMPLAINS: IS RESELLING A WRITE-OFF? L’INDUSTRIE DE LA COLLISION SE PLAINT: LA REVENTE EST-ELLE UNE PERTE SÈCHE

Volume 15 l 2021

AVERTISSEMENT DE TEMPÊTE

STORM WARNING

Préparez-vous au barrage de la batterie!

Brace for the battery barrage!

OPPORTUNITÉS EN BAS SOUS

OPPORTUNITIES DOWN UNDER

Un regard de près sur le secteur australien du recyclage automobile

An up-close look at Australia’s auto recycling sector

SURVIVING ARMAGEDDON

SURVIVRE À ARMAGEDDON

Ron Bastarache on keeping business going through a global catastrophe!

Ron Bastarache sur le maintien affaires en cours une catastrophe mondiale!

Natalie Miller named woman-of-theyear | Tony Carcone on leaving Italy for auto recycling in Canada | Bruce Woodbeck’s industry insights | The ARA’s cutting-edge convention | and MUCH MORE!

Natalie Miller nommée femme de l’année | Tony Carcone en quittant l’Italiepour le recyclage automobile au Canada | Perspectives de l’industrie de Bruce Woodbeck | La convention de pointe de l’ARA | et beaucoup plus!

canadianrecycler.ca Canada Post Canadian Publications Mail Sales Product Agreement No. 40841632 l 86 John Street, Thornhill, ON L3T 1Y2 Canada Post Canadian Publications Mail Sales Product Agreement No. 40841632 l 86 John Street, Thornhill, ON L3T 1Y2

SELL MORE PARTS WITH POWERLINK ALL THE TOOLS TO MANAGE YOUR YARD'S SALES, INVENTORY AND OPERATIONS IN A SINGLE, EASY-TO-USE SYSTEM.

TAKE CONTROL OF YOUR YARD Today's yards face significant challenges — customer demands, competitive pressures, and a challenging economy make it difficult to provide excellent customer service, use resources efficiently, and increase profitability. Powerlink is a salvage yard management system developed specifically for recyclers like you. It provides the broad functionality required to effectively and profitability run your business, including tools to manage your inventory, orders and operations from a single integrated solution.

LEARN MORE ABOUT POWERLINK www.hollandersolutions.com 800.825 0644

COMPREHENSIVE YARD MANAGEMENT Take unprecedented control over the critical processes at your recycling yard to create more efficiently and run more profitably.

INTEGRATED ECOMMERCE Connect to our eCommerce platform and eBay to sell your parts to millions of buyers that could be across the street or across the globe.

MODERN INVENTORY Digitize your inventory and attach images for easy browsing that will help drive your sales.

TOMOBILE

CONTENTS | SOMMAIRE

Contents | Sommaire

Helene Burke, Pauline Bourgeois, George Bastarache, Monique Babineau and/et Ron Bastarache.

ARC intern researcher Brenda Yu. La etudiante recherche d’ARC Brenda Yu.

Unretiring Retire Your Ride. Retraite sans retraite.

COLLISION INDUSTRY COMPLAINS: IS RESELLING A WRITE-OFF? L’INDUSTRIE DE LA COLLISION SE PLAINT: LA REVENTE EST-ELLE UNE PERTE SÈCHE

Volume 15 l 2021

Departments | Départements

AVERTISSEMENT DE TEMPÊTE

STORM WARNING

Préparez-vous au barrage de la batterie!

Brace for the battery barrage!

OPPORTUNITÉS EN BAS SOUS

OPPORTUNITIES DOWN UNDER

Un regard de près sur le secteur australien du recyclage automobile

An up-close look at Australia’s auto recycling sector

SURVIVING ARMAGEDDON

SURVIVRE À ARMAGEDDON

Ron Bastarache on keeping business going through a global catastrophe!

Ron Bastarache sur le maintien affaires en cours une catastrophe mondiale!

Natalie Miller named woman-of-theyear | Tony Carcone on leaving Italy for auto recycling in Canada | Bruce Woodbeck’s industry insights | The ARA’s cutting-edge convention | and MUCH MORE!

Gloria’s Note La note de Gloria

Industry News Nouvelles de l’industrie

Industry Association Updates Mises à jour des associations industrielles

Events Événements

Drawing Parallels Parallèles de dessin

On the Cover En page couverture The tightrope of triumph La corde raide du triomphe Bastarache Auto Parts continues to thrive Pièces d’auto Bastarache continue de prospérer

Features | Fonctionnalités 32

Woodbeck’s Wisdom La sagesse deWoodbeck

Creating Carcone’s Création de Carcone’s

2020’s Woman of the Industry Femme de l’industrie de 2020

CANADIANRECYCLER.CA

FRONT MATTER | AVANT-PROPOS Annual Publication / Édition annuelle spécial

Keeping Calm and Carrying On Rester calme et continuer

PUBLISHER / DIRECTEUR GÉNÉRAL

Darryl Simmons > publisher@collisionrepairmag.com

By/par Gloria Mann

The unstoppable momentum carrying the industry through uncertain times L’élan imparable qui a conduit l’industrie à traverser des temps incertains

ast March, I was looking forward to attending the 2020 Ontario Auto Recyclers Association Convention and Tradeshow when I heard the news—coronavirus had arrived in Canada. Despite everything going wrong in the world, auto recyclers made huge strides in 2020. The ARC worked to ensure that government officials understood the needs of auto recycling professionals during a period of economic inactivity. The organization pursued a research initiative figuring out economically and environmentally sensible approaches to a major issue—the recycling of electric vehicle batteries. As electric vehicles become more and more prevalent on our roads, the ARC has worked tirelessly to warn the public of the environmental ramifications they pose at their end-of-life stage. The public has not been terribly responsive. This year, however, the ARC decided that it was time to take action. The organization produced a research-backed whitepaper filled with actionable advice to members of the industry and the government. The findings of this initiative are already available online—though we have also included a key points summary in this issue of Canadian Auto Recyclers. Despite all of this progress, there is no point pretending 2020 was anything but brutal— especially if you were in the auto recycling sector. As salvage value spike, and new vehicle parts become less and less interchangeable, this business would have become tougher-than-ever even without a global pandemic. The other bitter truth is that the outlook for 2021 is hazy at best—but there is a lot of reason for being hopeful. After all, people in this industry kept advancing its interests, despite everything 2020 threw at them. And if a global pandemic, an economic crisis and a sudden drop to the amount of driving being done couldn’t stop them, nothing can!

CANADIAN AUTO RECYCLER 2021

Volume 15 Issue 1, 2021 Volume 15 numéro 1, 2021

n mars dernier, j’avais hâte d’assister au congrès et salon professionnel 2020 de l’Ontario Auto Recyclers Association lorsque j’ai appris la nouvelle: le coronavirus était arrivé au Canada. Malgré tout va mal dans le monde, les recycleurs d’automobiles ont fait d’énormes progrès en 2020. Au Canada, l’ARC a veillé à ce que les représentants du gouvernement comprennent les besoins des professionnels du recyclage automobile pendant une période d’inactivité économique. En fait, des éditoriaux du magazine et de l’une de ses publications sœurs ont été présentés par des personnalités de l’ARC aux députés. L’organisation a également mené une importante initiative de recherche visant à trouver des approches économiquement et écologiquement rationnelles à un problème majeur - le recyclage des batteries de véhicules électriques. Alors que les véhicules électriques sont de plus en plus répandus sur nos routes, l’ARC a travaillé sans relâche pour avertir le public des ramifications environnementales qu’ils posent à leur stade de fin de vie. Le public n’a pas été très réactif. Cette année, cependant, l’ARC a décidé qu’il était temps d’agir. À cette fin, l’organisation a embauché un chercheur pour se pencher sur le problème et produire un livre blanc soutenu par la recherche, rempli de conseils exploitables aux membres de l’industrie et au gouvernement. Les résultats de cette initiative sont déjà disponibles en ligne - bien que nous ayons également inclus un résumé des points clés dans ce numéro de Canadian Auto Recyclers. Malgré tous ces progrès, il est inutile de prétendre que 2020 était tout sauf brutal, surtout si vous étiez dans le secteur du recyclage automobile. À mesure que la valeur de récupération augmente et que les nouvelles pièces de véhicules deviennent de moins en moins interchangeables, cette activité serait devenue plus difficile que jamais, même sans pandémie mondiale. L’autre vérité amère est que les perspectives pour 2021 sont au mieux floues - mais il y a de nombreuses raisons d’être optimistes. Après tout, les gens de cette industrie ont continué à faire avancer ses intérêts, malgré tout ce que 2020 leur a lancé. Et si une pandémie mondiale, une crise économique et une baisse soudaine de la conduite automobile ne pouvaient pas les arrêter, rien ne le pourra!

ASSOCIATE PUBLISHER / ÉDITEUR ASSOCIÉ

Orest Tkaczuk > orest@mediamatters.ca EDITOR / RÉDACTEUR EN CHEF

Allison Rogers > allison@mediamatters.ca SPECIAL PROJECTS EDITOR / ÉDITEUR DE PROJETS SPÉCIAUX

Gideon Scanlon> gideon@mediamatters.ca STAFF WRITERS / ÉCRIVAIN

Max Reid > max@mediamatters.ca Kenzie Letman > kenzie@mediamatters.ca Julia Lloyd > julia@mediamatters.ca CREATIVE DEPARTMENT/DÉPARTEMENT CREATIF

Yvonne Corvers > yvonne@mediamatters.ca Victoria Volkova > victoria@mediamatters.ca VP INDUSTRY RELATIONS & ADVERTISING/ V.P. RELATIONS AVEC L’INDUSTRIE

Gloria Mann > advertising@collisionrepairmag.com SALES ASSISTANT/ASSISTANT DES VENTES

Wanja Mann > advertising@collisionrepairmag.com DIRECTOR OF SALES & MARKETING/ DIRECTRICE COMMERCIALE & MARKETING

Ellen Smith > ellen@mediamatters.ca

DIGITAL OPERATIONS MANAGER/ DIRECTEUR DES OPÉRATIONS NUMÉRIQUES

Cassie Doyle > cassie@mediamatters.ca Gloria Mann at 647-998-5677

Pour les demandes de message publicitaire téléphonez à Gloria Mann au 647-998-5677.

Canadian Auto Recyclers magazine is dedicated to serving the business interests of the automotive recycling industry. It is published by Media Matters Incorporated. Material in Canadian Auto Recyclers magazine may not be reproduced in any form without written consent from the publisher. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent columnists. All facts, opinions and statements appearing within this publication are those of the writers and editors themselves, and are in no way to be construed as statements, positions or endorsements by the publisher. Media Matters Incorporated would like to thank the Ontario Media Development Corporation and the Province of Ontario for the generous support in helping launch Canadian Auto Recyclers magazine. PRINTED IN CANADA ISSN 1707-6072 CANADA POST CANADIAN PUBLICATIONS MAIL SALES PRODUCT AGREEMENT No. 40841632 RETURN POSTAGE GUARANTEED. Send change of address notices and undeliverable copies to: 86 John Street, Thornhill, ON L3T 1Y2. Canadian Auto Recyclers magazine is published by Media Matters Inc. publishers of; Collision Repair magazine, Bodyworx Professional magazine and the 2006 Collision Repair Training Directory.

We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage.

317 Reid St, Peterborough, ON t. 905-370-0101 f. 1-888-868-7072 Collision Repair magazine is published by Media Matters Inc., publishers of:

Association des recycleurs de pièces d'autos et de camions

arpac.org

1971-2021

ANNIVERSAIRE

Merci!

the voIce oF auto recyclerS

Who We Are coAst to coAst m e m b e r a s s o c i at i o n s

WhAt We do a c c r e d i tat i o n progressive recycling e n v i r o n m e n ta l s t e wa r d s h i p c o s t s av i n g s

MANITOBA

ARM AUTOMOTIVE RECYCLERS OF

autoMotIve recyclerS oF caNaDa A PROGRAM OF THE AUTOMOTIVE RECYCLERS ASSOCIATION

Information: Steve Fletcher, Managing Director e: steve@autorecyclers.ca t: 519-858-8761

www.autorecyclers.ca

IN YEARS PAST | DE NOS ARCHIVES

A Tradition of Excellence The Canadian auto recycling industry continues to progress

Une Tradition D’Excellence L’industrie Canadienne du recyclage automobile continue à progresser

Canadian Auto Recyclers magazine 9-1

Canadian Auto Recyclers, 2015 David Gold

Being on the cover of Canadian Auto Recyclers is something that has further elevated the status of every recycler that graces the cover of the magazine. Canadian Auto Recyclers is the conduit for knowing the players in the industry and believe me, it’s much appreciated. I’m very humbled to be a part of the magazine, and to be on the cover is a tremendous honour.

Les recycleurs qui ont fait la une de ce magazine sont unanimes ; l’année qui a suivi a été parmi les plus riches de leur vie professionnelle. Ce magazine est le portail de choix des décideurs de l’industrie, et nous en sommes très reconnaissants. C’est en toute humilité que je partage mon histoire et j’en suis très honoré.

—David Gold

—David Gold Canadian Auto Recyclers magazine 10-1

Canadian Auto Recyclers, 2016 Steve Fletcher

Canadian Auto Recyclers is a pillar of the industry in both Canada and around the world. I was touched to be asked to be on the cover. I followed in the footsteps of industry leaders I have long admired, and to join their number was a tremendous honour.

Canadian Auto Recyclers est un pilier de l’industrie au Canada et partout dans le monde. J’ai été touché d’être invité à être sur la couverture. J’ai suivi les traces des leaders de l’industrie que j’ai longtemps admirés. Les rejoindre était un immense honneur.

—Steve Fletcher

Canadian Auto Recyclers magazine 11-1

Canadian Auto Recyclers, 2017

Dalbert and Tabitha Livingstone, Andrew MacDonald, Cherie Cohen and Natalie Miller Being featured alongside the up-and-coming leaders of the auto recycling industry in Canada was something I will always remember. I know that we will all be working in close proximity in the decades to come, and I am sure we will talk about the cover story every time we meet. —Andrew McDonald

Le fait d’être présent aux côtés des leaders émergents de l’industrie du recyclage automobile au Canada était quelque chose dont je me souviendrai toujours. Je sais que nous travaillerons tous à proximité dans les décennies à venir, et je suis sûr que nous parlerons de l’histoire de la couverture chaque fois que nous nous rencontrerons. —Andrew McDonald CANADIANRECYCLER.CA

IN YEARS PAST | DE NOS ARCHIVES

Industry Torchbearers Hérauts de l’industrie Canadian Auto Recyclers magazine 12-1

Canadian Auto Recyclers, 2018

Greg Lane, Emile Hogue and George Shae Canadian Auto Recyclers has always reflected the spirit of friendly competition that has made our industry such a great place to work. To stand beside Emile and George, my own long time co-petitors really brought that feeling home. After all, we help each other out so much that clients often think we are sister companies!

Canadian Auto Recyclers a toujours reflété l’esprit de compétition amicale qui a fait de notre industrie un endroit formidable où travailler. Pour rester aux côtés d’Emile et George, mes propres co-participants de longue date ont vraiment ramené ce sentiment à la maison. Après tout, nous nous entraidons tellement que les clients pensent souvent que nous sommes des sociétés sœurs!

—Greg Lane

—Greg Lane Canadian Auto Recyclers magazine 13-1

Canadian Auto Recyclers, 2019 Frank Serravale

“Just read our issue! It looks great. Thank you. It is an honour to have been featured on the cover of Canadian Auto Recyclers.”

“Lisez juste notre publication ! Ça a l’air très bien. Merci. C’est un honneur d’être en couverture de Canadian Auto Recyclers.”

—Frank Serravale

Poles Apart: The global auto recycling sector in 2020

Canadian Auto Recyclers

magazine Tout le monde: Le secteur mondial du recyclage automobile en 2020 14-1

DIAGNOSIS: SCANNING

Canadian Auto Recyclers, 2020

SHOCK THERAPY

Can recyclers effectively capitalize on diagnostic tools?

Terry Carter

“Being on the cover of Canadian Auto Recycler[it] was a chance to give the industry a look at my dad’s on-site museum, Al’s Toy Barn and it fifty collector cars.”

« Faire la couverture de Canadian Auto Recycler [c’était] l’occasion de donner à l’industrie un coup d’œ coup d’œ regard sur le musée sur place de mon père, Al’s Toy Barn et une cinquantaine de voitures de collection. »

—Terry Carter

Recyclers step forward to solve the EV battery crisis

DIAGNOSTIC: BALAYAGE

THÉRAPIE DE CHOC

Les recycleurs peuvent-ils tirer parti efficacement des outils de diagnostic?

Les recycleurs font un pas en avant pour résoudre la crise des batteries de VE

THE AUTO MUSEUM ON THE PRAIRIE LE MUSÉE DE L’AUTOMOBILE DANS LA PRAIRIE Terry Carter’s visionary transformation of Aldon Auto

La transformation visionnaire de Terry Carter de la société Aldon Auto

Dealing with dangerous drug residue; Auction shops step up their game; Canadian recyclers descend on Alberta; and much, MUCH MORE!

CAR_14#1.indb 1

CANADIAN AUTO RECYCLER 2021

Traiter les résidus dangereux de stupéfiants les encanteurs augmentent leurs activités ; les recycleurs canadiens s’installent en Alberta ; et bien plus encore, BEAUCOUP PLUS!

2020-03-05 10:31 AM

STAY GREEN fo r a b e t t e r t o m o r r o w

Showcasing the most modern and progressive auto recycling facilities

from across t he count ry since 2006. Get a comprehensive look at the recycling industry and how we’re positively reshaping its image.

subsc r i b e at canadianr ecycler.ca

ASSOCIATION UPDATES

DES NOUVELLES PANCANADIENNES

CROSS CANADA

News and information for recycling associations across the country

British Columbia (BC Auto Recyclers) ara.bc.ca The BC Auto Recyclers Division has been involved in the design and implementation of a set of news EV dismantling standards. Set out by the B.C. Ministry of Environment’s Vehicle Dismantling and Recycling Industry Environmental Planning Regulation, the rules require companies that process more than five ELVs per year to register with the Ministry. In order to be licensed, registrants must provide the ministry with an environmental management plan, meet regulatory goals and submit to inspections from the Ministry. Senior advisor to the B.C. Automotive Retailers Association Ken Hendricks joined the ARC board of directors as one of the representatives from BC. He replaces outgoing board member Neil James of Empire Abbotsford Recycled Auto and Truck Parts. Hendricks also serves as the divisional coordinator for the BC Auto Recyclers Division. Fellow British Columbian Jim Lebrun from Powerhouse Recycled Auto and Truck Parts also serves on the ARC Board for B.C.

Le réseau de recycleurs certifiés de BC ARA a participé à la conception et à la mise en œuvre d’un ensemble de nouvelles normes de démantèlement des véhicules électriques. Mis en place par le B.C. Règlement sur la planification environnementale de l’industrie du démantèlement et du recyclage des véhicules du ministère de l’Environnement, les règles exigent que les entreprises qui traitent plus de cinq VLE par an s’enregistrent auprès du ministère. Pour obtenir un permis, les demandeurs doivent fournir au ministère un plan de gestion environnementale, atteindre les objectifs réglementaires et se soumettre aux inspections du ministère. Conseiller principal auprès de la B.C. Association des détaillants automobiles Ken Hendricks s’est joint au conseil d’administration de l’ARC en tant que l’un des représentants de la Colombie-Britannique. Il remplace Neil James, membre sortant du conseil d’administration d’Empire Abbotsford Recycled Auto and Truck Parts. Hendricks est également le coordinateur divisionnaire du Certified Recycler Network de la BC ARA. Le Britannique Jim Lebrun de Powerhouse Recycled Auto and Truck Parts siège également au conseil d’administration de l’ARC pour la Colombie-Britannique.

CANADIAN AUTO RECYCLER 2021

Saskatchewan (SARA) saskautorecyclers.ca The provincial government has been consulting with SARA and the industry to update the industry’s regulations using the CAREC program as a starting point. Currently, auto recyclers are licensed under section 57 of the The Highways and Transportation Act and Regulations with an Automobile Wrecker Licence. According to ARC, standards and requirements are very old and not reflective of the current industry. The pandemic has slowed the consultations, but SARA and ARC expect to see a draft of the regulations in early 2021. As a result of COVID-19, the 2020 SARA Annual General Meeting, which was to be held at the Four Points Hotel By Sheraton in Regina, Saskatchewan, was canceled. SARA board includes six individuals from the province’s auto recycling community, including its president, Jack Smith Top Line Salvage, Moose Jaw; vice president Alan Fontaine of Vic’s Automotive, Swift Current, treasurer/secretary Michele Morrison, SGI Salvage, Regina; and directors Keith Kabay of All Parts Automotive, Regina; Dale Nagel of Dale and Lisa’s Farm and Auto, Mossbank; Don Bourassa Southside Auto Wreckers, Weyburn; and Dylan Riffel of Affiliated Auto Wrecking, Saskatoon. Jack Smith of Topline Salvage and Alan Fontaine of Vic’s Automotive serve as SARA’s representatives on the ARC board. Le gouvernement provincial a consulté la LEP et l’industrie pour mettre à jour les règlements de l’industrie en utilisant le programme CAREC comme point de départ. À l’heure actuelle, les recycleurs d’automobiles sont titulaires d’un permis en vertu de l’article 57 de la Loi sur les routes et les transports et du règlement avec un permis de dépanneur automobile. Selon l’ARC, les normes et les exigences sont très anciennes et ne reflètent pas le secteur actuel. La pandémie ralentit les consultations, mais la LEP et l’ARC s’attendent à voir un projet de règlement au début de 2021. À la suite du COVID-19, l’assemblée générale annuelle 2020 de la LEP, qui devait se tenir au Four Points Hotel By Sheraton à Regina, en Saskatchewan, a été annulée. Le conseil de la LEP comprend six personnes de la communauté provinciale de recyclage automobile, dont son président, Jack Smith Top Line Salvage, Moose Jaw; le vice-président Alan Fontaine de Vic’s Automotive, Swift Current, le trésorier / secrétaire Michele Morrison, SGI Salvage, Regina; et les administrateurs Keith Kabay de All Parts Automotive, Regina; Dale Nagel de Dale et Lisa’s Farm and Auto, Mossbank; Don Bourassa Southside Auto Wreckers, Weyburn; et Dylan Riffel de Affiliated Auto Wrecking, Saskatoon. Jack Smith de Topline Salvage et Alan Fontaine de Vic’s Automotive sont les représentants de SARA au conseil d’administration de l’ARC.

LES MISES A JOUR DE L’ASSOCIATION | ASSOCIATION UPDATES

DE L’ASSOCIATION

Nouvelles et informations pour les associations à travers le pays Alberta (AARDA) aarda.com AARDA has added parts locator tool to the association’s website. “A sophisticated parts locator network connects the inventory of hundreds of auto recyclers across the country. With the click of a mouse, you can instantly locate the right Green Recycled Parts for your vehicle,” AARDA staff wrote in the locator’s page. “Simply plug in the make, model and year of vehicle, along with the part you’re looking for and you’ll know instantly who has the part you need.” Due to concerns related to the global outbreak of COVID-19, the 2020 AARDA convention was held online on September 19 at 2pm via the Internet. Despite the pandemic, AARDA members have continued to support a number of charitable organizations, incuding Car Heaven. Car Heaven is the only national charitable end-of-life vehicle program dedicated to using only auto recyclers who comply with the Canadian Auto Recyclers’ Environmental Code. And we make the whole process simple and effortless. “AARDA member recyclers are the natural choice to properly retire any end-of-life vehicle (ELVs) across Alberta. Their modern auto recycling processes are a model of environmental responsibility. Each vehicle goes through a methodical process to maximize reclamation and minimize environmental impact. They have invested in the training and equipment to ensure each and every vehicle is handled in an environmentally responsible manner. In fact, all of our recyclers have been audited by an independent third party to ensure that their practices, facilities and training meet the requirements of the Canadian Auto Recyclers’ Environmental Code,” AARDA staff wrote on the association’s website. As AARDA’s executive director Ken Sorensen serves with Reg’s Auto Wreckers as representatives of Albertan auto recyclers on the ARC board.

AARDA a ajouté un outil de localisation de pièces sur le site Web de l’association. «Un réseau sophistiqué de localisateurs de pièces relie l’inventaire de centaines de recycleurs automobiles à travers le pays. D’un simple clic de souris, vous pouvez localiser instantanément les bonnes pièces recyclées vertes pour votre véhicule», a écrit le personnel d’AARDA sur la page du localisateur. “Branchez simplement la marque, le modèle et l’année du véhicule, ainsi que la pièce que vous recherchez et vous saurez instantanément qui a la pièce dont vous avez besoin.” En raison des préoccupations liées à l’épidémie mondiale de COVID-19, la convention AARDA 2020 s’est tenue en ligne le 19 septembre à 14 heures via Internet. Malgré la pandémie, les membres d’AARDA ont continué à soutenir un certain nombre d’organisations caritatives, y compris Car Heaven. Car Heaven est le seul programme de bienfaisance national de véhicules en fin de vie dédié à n’utiliser que des recycleurs automobiles qui se conforment au Code environnemental des recycleurs automobiles canadiens. Et nous rendons l’ensemble du processus simple et sans effort. «Les recycleurs membres de l’AARDA sont le choix naturel pour retirer correctement tout véhicule en fin de vie (VLE) à travers l’Alberta. Leurs processus modernes de recyclage automobile sont un modèle de responsabilité environnementale. Chaque véhicule passe par un processus méthodique pour maximiser la remise en état et minimiser l’impact environnemental . Ils ont investi dans la formation et l’équipement pour s’assurer que chaque véhicule est manipulé d’une manière respectueuse de l’environnement. En fait, tous nos recycleurs ont été audités par un tiers indépendant pour s’assurer que leurs pratiques, leurs installations et leur formation répondent aux exigences du Code environnemental des recycleurs automobiles canadiens », a écrit le personnel de l’AARDA sur le site Web de l’association. En tant que directeur exécutif d’AARDA, Ken Sorensen sert avec Ron Campbell de Reg’s Auto Wreckers en tant que représentant des recycleurs automobiles albertains au conseil d’administration de l’ARC.

CANADIANRECYCLER.CA

ASSOCIATION UPDATES

DES NOUVELLES PANCANADIENNES

CROSS CANADA

News and information for recycling associations across the country Manitoba (ARM) arm.mb.ca

In 2020, ARM membership reached 12 full members. In September, Provincial Climate Minister Sarah Guilemard announced plans to spend close to $1 million on recycling and waste-diversion programs, including auto recycling-related programs. The provincial government has been consulting with ARM for advice on how to best direct funding. ARM continues to work with Manitoba Public Insurance to help ensure their salvage is managed responsibly and that feeds in to their repair programs to keep costs in line. Manitoban auto recylcers are represented on the ARC Board by Emile Hogue of Aimes Auto Parts, George Shea of Direct Auto Parts, and Greg Lane of Progressive Auto Parts. Hogue, Shea and Lane also serve as the Executive of ARM. En 2020, le nombre de membres de l’ARM a atteint 12 membres à part entière. En septembre, la ministre provinciale du Climat, Sarah Guilemard, a annoncé son intention de consacrer près d’un million de dollars à des programmes de recyclage et de réacheminement des déchets, y compris des programmes liés au recyclage automobile. Le gouvernement provincial a consulté ARM pour obtenir des conseils sur la meilleure façon d’orienter le financement. ARM continue de travailler avec l’Assurance publique du Manitoba pour s’assurer que son sauvetage est géré de façon responsable et qu’il alimente ses programmes de réparation afin de maintenir les coûts en ligne. Les recylcers automobiles manitobains sont représentés au conseil d’administration de l’ARC par Emile Hogue d’Aimes Auto Parts, George Shea de Direct Auto Parts et Greg Lane de Progressive Auto Parts. Hogue, Shea et Lane sont également membres de l’exécutif d’ARM.

CANADIAN AUTO RECYCLER 2021

Ontario (OARA) oara.com OARA member Wally Dingman of Caughill Auto Wreckers serves as the chair of the ARC board of directors. Mary Poirier of Valley Automotive serves as the organization’s secretary. OARA member Natalie Miller of Miller Auto Parts was named the ARA’s regional director for Canada. Like the 2020 OARA Convention and Trade Show, the 2021 OARA Convention and Trade Show has been cancelled due to concerns related to COVID-19. Initially booked for March 25-27, the event will be replaced with a series of virtual training sessions, using some of the acclaimed speakers that were scheduled for the 2020 event. The association will look to holding some in-person meetings later in the year, as the Pandemic allows. Plans for an in-person 2022 convention are already underway, with the event scheduled for March 31-April 2, 2022. Major updates have been made to the Retire Your Ride program in order to improve its appeal to consumers. Investments in advertising, web infrastructure and accessibility preceded a jump in the number of drivers selling vehicles through RYR.

Wally Dingman, membre de l’OARA, de Caughill Auto Wreckers est le président du conseil d’administration de l’ARC. Mary Poirier de Valley Automotive est la secrétaire de l’organisation. Natalie Miller, membre de l’OARA, de Miller Auto Parts, a été nommée directrice régionale de l’ARA pour le Canada. À l’instar de la Convention OARA et du salon professionnel 2020, la Convention et salon professionnel OARA 2021 a été annulée en raison de préoccupations liées au COVID-19. Initialement réservé du 25 au 27 mars, l’événement sera remplacé par une série de sessions de formation virtuelles, utilisant certains des conférenciers acclamés qui étaient prévus pour l’événement 2020. L’association envisagera de tenir des réunions en personne plus tard dans l’année, comme le permet la pandémie. Les plans pour une convention en personne 2022 sont déjà en cours, l’événement étant prévu du 31 mars au 2 avril 2022. Des mises à jour majeures ont été apportées au programme Retire Your Ride afin d’améliorer son attrait auprès des consommateurs. Les investissements dans la publicité, l’infrastructure Web et l’accessibilité ont précédé une augmentation du nombre de conducteurs vendant des véhicules via RYR.

DES NOUVELLES PANCANADIENNES

ASSOCIATION UPDATES

DE L’ASSOCIATION

Nouvelles et informations pour les associations à travers le pays Atlantic Canada (ARAAC) araac.ca

Quebec (ARPAC) arpac.org

All ARAAC direct members are audited to the CAREC Standard by an independent Auditor every two years if they score less than 85 percent or every three years if they score at 85 percent or above. This year, members voted to publish their CAREC scores to demonstrate their commitment to ever-improving their environmental performance. Seven facilities secured platinum-level results, fifteen received gold, six received silver, and one received bronze. The platinum facilities were Auto Parts Network of Mt. Pearl, NL; Bastarache Auto Salvage of Shediac River, NB; Blenkhorn’s Auto Recyclers, Truro, NS; Covey Auto Recyclers, Blandford, NS; Maritime Auto Parts of Glenholme, NS; Island Auto Supply of Charlottetown, PEI; and Poehl’s Auto Recyclers of Kentville, NS. In 2021, ARAAC will not host its own annual meeting, but its members will be invited to participate in the OARA online conference. Atlantic auto recyclers are represented on the ARC board by Ed MacDonald of Maritime Auto Parts and Dalbert Livingstone of Island Auto Supply.

A number of ARPAC members have established the Pieces Vertes network, a parts-selling organization which offers consumers the promise of inexpensive parts recycled in adherance to strict environmental codes. 30 ARPAC member-businesses goods are available through piecesvertes.com Quebec Auto Recyclers were represented on the ARC by board members Pierre Robitaille of Duvernay Recycleur, and Patrick Veilleux of Sherbrooke Pieces Autos Usages. Despite events being cancelled during the global pandemic, ARPAC teams studied politics surrounding the auto industry in order to represent the industry before parliament and prepare memorandums on issues at the heart of ARPAC members. Its board is made up of Pierre Brouard, LKQ Keystone-Pintendre; Jose Lussier, Camions Lussier Lussicam; Michel Coursol; Nathalie Boivin, Recyclage d’autos St-Lazare; Pierre Robitaille, Recycleur Duvernay; Simon Matte, president and CEO; Pierrette Grenier, Samson pieces d’autos; Serge Tardif, Pieces d’autos L.F.; and Stephane Gravel of Recyclage automobile Gravel Ste-Sophie inc.

Tous les membres directs de l’ARACC sont audités selon la norme CAREC par un auditeur indépendant tous les deux ans s’ils obtiennent un score inférieur à 85 pour cent ou tous les trois ans s’ils obtiennent un score de 85 pour cent ou plus. Cette année, les membres ont voté en faveur de la publication de leurs scores CAREC afin de démontrer leur engagement à améliorer sans cesse leur performance environnementale. Sept établissements ont obtenu des résultats de niveau platine, quinze ont reçu de l’or, six de l’argent et un du bronze. Les installations de platine étaient Auto Parts Network of Mt. Pearl, NL; Bastarache Auto Salvage de Shediac River, NB; Auto Recyclers de Blenkhorn, Truro, Nouvelle-Écosse; Covey Auto Recyclers, Blandford, Nouvelle-Écosse; Maritime Auto Parts de Glenholme, NS; Island Auto Supply de Charlottetown, PEI; et Poehl’s Auto Recyclers de Kentville, N.-É. En 2021, ARAAC n’organisera pas sa propre réunion annuelle, mais ses membres seront invités à participer à la conférence en ligne de l’OARA. Les recycleurs automobiles de l’Atlantique sont représentés au conseil d’administration de l’ARC par Ed MacDonald de Maritime Auto Parts et Dalbert Livingstone de Island Auto Supply.

Un certain nombre de membres de l’ARPAC ont créé le réseau Pieces Vertes, une organisation de vente de pièces détachées qui offre aux consommateurs la promesse de pièces bon marché recyclées dans le respect de codes environnementaux stricts. 30 entreprises membres de l’ARPAC les marchandises sont disponibles sur piecesvertes.com Les recycleurs automobiles du Québec étaient représentés à l’ARC par les membres du conseil d’administration Pierre Robitaille de Duvernay Recycleur et Patrick Veilleux de Sherbrooke Pièces Autos Usages. Bien que les événements aient été annulés pendant la pandémie mondiale, les équipes de l’ARPAC ont étudié la politique entourant l’industrie automobile afin de représenter l’industrie devant le parlement et de préparer des mémorandums sur des questions au cœur des membres de l’ARPAC. Son conseil d’administration est composé de Pierre Brouard, LKQ Keystone-Pintendre; José Lussier, Camions Lussier Lussicam; Michel Coursol; Nathalie Boivin, Recyclage d’autos St-Lazare; Pierre Robitaille, Recycleur Duvernay; Simon Matte, président et chef de la direction; Pierrette Grenier, Samson pièces d’autos; Serge Tardif, Pièces d’autos L.F .; et Stéphane Gravel de Recyclage automobile Gravel Ste-Sophie inc.

CANADIANRECYCLER.CA

NEWS | NOUVELLES

Joining the team In January, RePowered Batteries joined the Ontario Automotive Recyclers Association as an Associate Member. Headquartered in Gatineau, Quebec, RePowered takes electric vehicle batteries and repurposes them for future use in everything from solar power storage systems to grocery store grids. “RePowered Batteries take batteries from end-of-life electric vehicles and dismantle them to build new batteries for micro-grid systems. Like a big backup battery,” said Julien Lemay, CEO of RePowered Batteries. “The goal is to give batteries a second life—to extend the life of electric vehicle batteries, reduce the reliance on new material and also delay their recycling so that methods have improved by the time they get to recycling and metal extraction.” Last year, RePowered Batteries set up its pilot plant. “We see immense value in being properly connected to Canada’s auto recyclers,” said Lemay. “They are an integral part of our value chain. Joining OARA as a member makes perfect sense for us.” Lemay is also the founder of the Canadian Second Life Battery Assocation, an organization advocating as a unified voice for second-life battery manufacturers. You can learn more about the organization by visiting cslba.ca.

Julien Lemay, CEO of Repowered Batteries.

Scrap in Saskatchewan The government of Saskatchewan has introduced legislation with the aim of tightening up regulations surrounding scrap metal theft in the province. The legislation includes an update to the Pawned Property Amendment Act and the requirements for reporting for scrap metal dealers. The changes would require that dealers obtain and record the identification and transaction information of the client from whom they are purchasing scrap metal, as well as the imposition of further restrictions on cash transactions in the attempt to curb the anonymous sale of stolen scrap metal. Theft of scrap metal, copper wiring and automotive parts has been on the rise nationwide over the last several years. However, the isolation of many rural residences in Saskatchewan makes the province an even more appealing home base for would-be thieves. As well, changes to the Traffic Safety Act will give police the ability to press charges for numerous actions commonly associated with auto theft, such as falsifying documents for the sale or registration of a vehicle or altering a VIN. Currently, police have to investigate and charge someone under the Criminal Code. The proposed changes will give police the ability to issue a summary offence ticket without requiring Criminal Code proceedings.

The government of Saskatchewan has introduced legislation with the aim of tightening up regulations surrounding scrap metal theft in the province.

Data Drive The Automotive Industries Association of Canada (AIA Canada) is urging collision repairers to take action in the fight for access to vehicle data. During a January Your Data. Your Choice webinar session, J.F. Champagne, AIA Canada president and Bill Hanvey, CEO of the U.S.based Auto Care Association, delved into details of the campaign and provided an update on its progress as collision repairers across North America fight for access to vehicle data. “Of course, we all like the convenience technology brings, but 85 percent of vehicle owners are unaware the vehicles transmit data and that access to that data is being threatened,” said Hanvey. Within the next two years, AIA Canada predicts up to 95 percent of all new cars sold in Canada will be connected cars—vehicles that are constantly communicating information in real time to automak-ers. According to Hanvey, automakers in the U.S. have spent US$30 million defending OEM control of data in the courts. “Unless automakers are forced by regulations, they aren’t going to release that control,” said Champagne. “We’ve tried—and quite honestly, we haven’t been taken seriously. The only way to rectify this is through legislation,” said Hanvey. “We need the petition signatures to say, ‘look, the consumers have spoken’ with 100,000 signatures in Canada and 150,000 in the U.S.”

Automaker resistance is nothing new to the collision repair industry. While the sector has been reliant on on-board diagnostics for repairs since the 1980s, there was a time the automaker fought for repairer access to these systems. “We need to fix cars right. Access to the right information in an or-derly fashion is no question—the access to vehicle data absolutely ties into the quality of collision repair,” said Champagne. Currently, the same OEM restrictions that prevent collision repair facilities from accessing data from vehicles also prevents auto recyclers from gaining access to information which would make it far more prof-itable to dismantle connected vehicles.

J.F. Champagne, AIA Canada president.

CANADIAN AUTO RECYCLER 2021

NEWS | NOUVELLES

Time’s Up Vehicle recyclers are calling on the World Trade Organization (WTO) to pursue legal solutions and best-practices recommendations that eliminate the harmful practices of vehicles and components manufactured to electronically block the re-use of parts. A proposal has been composed by FORS Association from Poland in cooperation with several other vehicle recycling associations from around the world, to the WTO. This proposal is expected to highlight the problems vehicle recyclers

face when it comes to electronic security features on vehicles, and how if dismantlers had access to unlock these features, there would be the possibility to re-use more parts. The proposal is calling for the WTO to look at legal solutions to eliminate ‘harmful practices of vehicle and component manufacturers to electronically block the re-use of parts. Vehicle recyclers are appealing that consumers and car operations can have electronic security unblocked free of charge so that removed parts can be used in other vehicles.

New Lease on Lithium-Ion A PhD student from Dalhousie University has cracked the secret to reincarnation—for retired electric vehicle batteries, of course, which he is hoping will fuel the power grids of the future. Chris White is looking for ways to convert “second-life” EV batteries to renewable energy sources that may one day be used to power electric grids. “We want to convert things that run on fossil fuels to run on electricity,” said White in an interview with The Chronicle Harold. “So battery-powered electric vehicles instead of gas-powered cars. And electric heating instead of oil and gas furnaces. “And then we want to convert our electricity systems to run on renewables instead of fossil fuels, so the electricity we’re using for our cars is clean and not coming from coal power plants, for example.” White identifies an issue that has yet to be solved when it comes to EV batteries, however. “And another problem is that electric vehicle batteries—EV batteries—will eventually end up as waste,” said White. “We’re already producing millions of EVs per year and this will soon be tens of millions per year and every EV has a large lithium-ion battery. The biggest ones I’ve seen are about the size of a double mattress.”

Controlled Collisions End-of-life-vehicles are providing Ajax’s first responders with life-saving training opportunities thanks to a partnership between the city’s fire and emergency services and their local auto recycler, Dave Langille of Durham Auto Parts. In late October, Ajax Fire and Emergency Services took part in a training session involving a decommissioned city bus that first responders had the opportunity to manipulate into various accident scenarios, providing what Ajax fire chief training officer Reno Levesque considers to be an invaluable training experience. This ongoing relationship also allows first responders to stay up-to-date on changing vehicle materials and technologies that may affect their ability to respond to an emergency. Levesque notes that addressing and adapting to these changing technologies has become a priority for emergency response education. “That’s a huge component of what we do now. With all the airbags and different safety systems that are in there. There are different means of transport, not just traditional gasoline engines. All of that vehicle technology is really important to us.

CANADIANRECYCLER.CA

NEWS | NOUVELLES

Maritime Marauders In January, a Newfoundland auto recycling facility lost $8,000 worth of scrap auto parts after thieves cut their way into a metal shipping container. Leaving a square hole making that looked as though it was cut by an oversized can-opener, the criminals managed to make off with copper wire, car batteries and catalytic converters from Newco Metal and Auto Recycling in Marystown, Newfoundland.

Conference to commence Members of the automotive recycling industry are salvaging up some excitement for the United Recyclers Group (URG) Training Conference, set to kick off August 5th to August 7th in Dallas, Texas. The theme of this year’s event will centre around “The Challenge of Change” and how the auto recycling industry has worked to adjust to the new normal of 2020, as well as new challenges that could arise in 2021. The conference will also play host to URG’s annual golf tournament to benefit the URG Scholarship Foundation. Entry for the tournament costs $200 at the door or $175 with early bird registration. The URG Training Conference is currently scheduled for August 5-7 at the Hyatt Regency in Dallas Texas. A standard full conference ticket costs $450.

Newco Metal and Auto Recycling, located in Marystown, Newfoundland.

Retire Your Ride Thrives Canadians appear to be rethinking the need for secondary vehicles during the social isolation era. Or with fewer miles driven, it makes maintenance a bit harder and more costly to keep that older vehicle on the road. Either way, for many it appears to be the perfect time to cash in on selling, according to a report from the Automotive Recyclers of Canada (ARC). The Retire Your Ride program, managed by ARC as an exclusive benefit for its Members, is there to help Canadians navigate the proper and final disposal of their older vehicle and provide a healthy financial return at the same time. Auto recyclers are always hungry for vehicles to part out for inventory, and with fewer vehicles at the salvage auctions, many have turned to Retire Your Ride to help fill their buying needs. In addition scrap prices – especially prices for precious metals found in catalytic converters – have risen sharply. This has resulted in a year-over-year increase consumers are seeing with the Retire Your Ride program of up to 30%, according to the auto recycling advocacy group. “People are staying at home, worrying about money, and certainly driving less. Many people are making the decision to get rid of secondary vehicles,” said the ARC’s executive director Steve Fletcher. “Auto recyclers, too, are making good use of the program. As salvage prices have gone up, Retire Your Ride has begun to become a more appealing place to turn.” The program allows drivers to put their vehicle up for bid among certified ARC auto recyclers, with the highest bid being paid out to the driver (as well as a free tow). The winner bidder picks the clunker up at the owner’s home free of charge and the owner gets paid at the door. Winning bids vary by province, type of vehicle, condition, and location with an average bid in the $200 to $500 range. The Retire Your Ride program became popular during the great recession of 2008 – 2009. Started as the National Vehicle Scrappage 20

CANADIAN AUTO RECYCLER 2021

program, ARC assumed control of the program in 2012 and began a series of improvements and efficiencies. Today, the auction process retires 10 to 20 cars a day across Canada, and uses the ARC network of certified auto recyclers to ensure each vehicle is retired responsibly. Each sale is tracked to make sure the car is scrapped. ARC also runs the Car Heaven program. Operating similar to Retire Your Ride, but for these vehicles, the donor gets a tax receipt for the value of their vehicle, and one of 40 national and local charities gets the full proceeds of sale of the vehicle. Since 2000, ARC has raised over $4.2 million for charities through Car Heaven. Recently there has been a lot of discussion about bringing back a national vehicle scrappage programs. Should manufacturers or the government be considering a scrappage program, Fletcher offers his advice: “First of all, go with a reasonable incentive in the $1,000 range as they did in the past, with either the automaker or government or combination funding that amount. Anything over that threatens the used car market.” “We are looking at the big picture. We want to make people aware that the Retire Your Ride program is still operating. We still have the network of certified auto recyclers. We still use the database engine that drove the original national scrappage program. We still have the brand awareness of Retire Your Ride as the only national vehicle retirement program. So, if someone wants to put an incentive behind it and turbocharge it, we have the tow trucks, recycling yards, and capacity to handle all of that throughout Canada.”

NEWS | NOUVELLES

Running Regulations

Fuelled by Ford

The United Nations Environment Programme (UNEP) is prepared to take part in a new initiation supporting the introduction of global minimum used vehicle standards, following a United Nations (UN) report revealing a significant effect on the environment and climate change. A recently released United Nations (UN) report, based on an in-depth analysis of 146 countries, found that some two-thirds of them have ‘weak’ or ‘very weak’ policies to regulate the import of used vehicles. According to the report, the fast-growing global vehicle fleet is a major contributor to air pollution and climate change. The UN says, globally, the transport sector is responsible for nearly a quarter of energy-related global greenhouse gas emissions. Specifically, vehicle emissions are a significant source of fine particulate matter (PM2.5) and nitrogen oxides (NOx) that are major causes of urban air pollution. The export of vehicles that should be recycled domestically is also a major issues for auto recyclers around the globe.

Ford is not only the most popular automaker in Canada—the automaker’s models are also the most common brand retired through Canada’s Retire Your Ride vehicle recycling program in the last year. Out of all Ford models, the Escape and Focus were retired the most often through the program. The most popular vehicle recycled is the 2004 Honda Civic with 32 vehicles across Canada turned in, and in fact, five of the top 10 vehicles retired were Honda Civics. While brand loyalty isn’t quite the force in the automotive world that it once was, there are still plenty of people who have a preferred car brand and stick with it. It could very well be that Ford owners deciding to retire their ride this year, simply purchased another Ford. Ford sold 60,582 units in 2019 to beat out its competitors, and about half of that number was solely from sales of the extremely popular F-150.

Ford’s models are not only the most popular vehicles in Canada—they were also the most common brand retired through Canada’s Retire Your Ride vehicle recycling program in 2019.

CANADIANRECYCLER.CA

NEWS | NOUVELLES

The Rush of the Crush The recycling industry has a brand-new mobile game made just for them—Scrapyard Tycoon is here, available on all iOS and Android devices. This latest idle game from Neon Play allows players to operate their very own scrapyard. You can make decisions like whether you want to crush cars or recycle them; you can even break your cars down into parts to sell. Take control of a crane, a car crusher, fill your warehouse up with spare parts—the choice is yours. As well, players can acquire blueprints and craft new items that will help restore their vehicles and turn a profit for the scrapyard.

Take your latest business ideas virtual with this new app, available on Android and iOS.

EZ Additions EZ Suite is excited to announce two new additions to their team with Chris Atencio and Laurie Woods joining the company in management positions. Atencio will be taking the lead as director of sales while Woods will be responsible for customer relations while at EZ. Atencio joins the company with more than 20 years of experience, most recently as national sales director at CCC Pinnacle. On the other hand, Woods will be coming on board with more than 30 years of experience in the auto recycling industry working in a number of roles; focussing mainly on the training and implementation of software products.

CANADIAN AUTO RECYCLER 2021

Chris Atencio, director of strategic relations for EZ Suite.

Laurie Woods, director of customer relations for EZ Suite.

NEWS | NOUVELLES

Scrap Stars The auto recycling industry is finally getting some of the star power it deserves as YouTube-based “picking” show Totaled Treasure released its second episode in late-December. Styled in a similar vein to shows like “Canadian Pickers” and “Storage Wars”, “Totaled Treasure” follows Vince Edivan and Aaron Stone as they travel across America visiting auto recycling facilities to dig through the abandoned vehicles in search of valuable, interesting, or just plain strange artifacts. Not only do the pair seek to entertain, however, but also spread awareness about what is an often overlooked but nevertheless vital aspect to the lifecycle of a vehicle. The introduction of the show provides a brief overview of the history of auto recycling with much of the messaging of the show reinforcing the idea that what is abandoned is not necessarily junk. Vince Edivan is the Director of Member Relations for the Automotive Recyclers Association (ARA) and brings his considerable marketing skills to promoting professional auto recyclers to each Totaled Treasure episode.

The auto recycling industry is finally getting some of the star power it deserves as YouTubebased “picking” show Totaled Treasure released its second episode in late-December.

CANADIANRECYCLER.CA

ON THE COVER | SUR LA COUVERTURE

The tightrope of triumph As salvage prices skyrocket and a global pandemic keeps its customer base at home, Bastarache Auto Parts continues to thrive

La corde raide du triomphe

Alors que les prix de récupération montent en flèche et qu’une pandémie mondiale maintient sa clientèle à la maison, Bastarache Auto Parts continue de prospérer

CANADIAN AUTO RECYCLER 2021

ON THE COVER | SUR LA COUVERTURE

With more than 50 hectares (125 acres) of land available, Bastarache Auto Salvage tends to invest in newer vehicles with the potential to pay-off over the long-term. Avec plus de 50 hectares de terres disponibles, Bastarache Auto Salvage a tendance à investir dans des véhicules plus récents qui ont un potentiel de rentabilité à long terme. Helene Burke, Pauline Bourgeois, George Bastarache, Monique Babineau and/et Ron Bastarache.

By/Par Gideon Scanlon

ast spring, as COVID-19 made began to spread through North America, Ron Bastarache knew that it would be a rough year for the auto parts and recycling sector. The impact the pandemic had on his business, Bastarache Auto Salvage, was swift and significant. Over the course of a few days, businesses were closed, supply lines were cut and, perhaps most worryingly, people’s driving habits changed considerably. “When the first cases of the virus arrived in Canada, things were unstable for at least a couple of weeks. With no travelling from out-of-province, and not much from within it, the number of walk-in clients we saw dropped significantly,” Ron recalls. Business did not look like it would get back to normal for a long time. As the co-owner of the family business, Ron was concerned about it could survive the social isolation era. There was a lot riding on it remaining in business—including the livelihood of the company’s 25 full-time employees. “We are not a business that is comfortable letting people go for the sake of convenience. Our employees are mostly locals who have worked here for a long period of time.” Many of them had been with the company for more than three decades. One, Vince Poirier—who Ron describes as a walking encyclopedia of auto parts information—had been with Bastarache Auto Parts for more than half-a-century. Even the so-called ‘new guy’ would qualify as an experience industry veteran in most auto recycling facilities. “The last guy who I hired joined us seven years ago—and he is still working for us,” says Ron. Ron was not the only one shouldering the burdens of command during this stressful period. His sisters, fellow co-owners Helene Burke, Pauline Bourgeois and Monique Babineau were also concerned about the business— and its employees.

orsque les premiers rapports de patients atteints de coronavirus en Amérique du Nord ont été confirmés, Ron Bastarache de Barastache Auto Parts savait que le secteur des pièces automobiles et du recyclage était sur le point d’être déraciné. «Lorsque le virus est arrivé pour la première fois au Canada, il était difficile, au moins pendant quelques semaines. Il n’y avait pas de déplacement depuis l’extérieur de la province, ce qui a réduit le nombre de clients sans rendez-vous », déclare Ron. Les choses ne se sont pas améliorées rapidement. En quelques jours, des entreprises ont été fermées, des lignes d’approvisionnement coupées et - peut-être le plus inquiétant - les habitudes de conduite des gens ont considérablement changé. En tant que copropriétaire de Barastache, Ron se demandait si l’entreprise serait en mesure de traverser l’ère de l’isolement social. En plus de son stress, il y avait les moyens de subsistance des 25 employés à plein temps de l’entreprise. Nombre d’entre eux travaillaient dans l’entreprise depuis plus de trente ans, et un - Vince Poirrier, une encyclopédie ambulante d’informations sur les pièces automobiles - depuis plus de 50 ans. Heureusement pour Ron, il n’était pas le seul à assumer le fardeau du commandement. Il partage ses responsabilités de leadership avec ses sœurs, Helen Burke, Monique Babineau et Pauline Bourgouis. En tant que plus jeune frère, Ron passe le plus clair de son temps à superviser les opérations extérieures et à organiser les achats de véhicules, tandis que ses sœurs gèrent l’énorme volume de paperasse de l’entreprise et la gestion des ventes à la maison. «Nous avons une bonne relation. Nous avons tous notre part à faire, nous nous entendons tous et nous faisons tous notre travail. Ron avait une autre personne à ses côtés pendant que le monde - et le secteur du recyclage automobile - était bouleversé par la pandémie. Son père, George Bastarache. CANADIANRECYCLER.CA

ON THE COVER | SUR LA COUVERTURE

Before retiring from his leadership position, George Bastarache oversaw the construction of a huge new facility—including a 1,000 sq m warehouse, a new garage and an office building equipped with a cutting-edge computer inventory system. Vant de prendre sa retraite, George Bastarache a supervisé la construction d’une nouvelle installation gigantesque, comprenant un entrepôt de 1 000 mètres carrés, un nouveau garage et un immeuble de bureaux équipé d’un système d’inventaire informatique de pointe.

As the youngest sibling, Ron spends most of his time overseeing outdoor operations and organizing vehicle purchases while his sisters manage the business’ enormous volume of paperwork and front-of-house sales. Perhaps it is this shared approach to the management of the business which allowed them to chart a path through the crisis. “We have a good relationship. We all have our part to do. We all get along well, and we all get our work done.” His father, George Bastarache, was also prepared to offer his wisdom throughout the crisis. Though he has stepped away from his role as the business’s general manager, Ron’s father still visits the workplace on a daily basis. “Since dad has been in the business for a long time, he dealt with the chal-

Aujourd’hui âgé de 90 ans, George avait fondé Bastarache Auto Parts en 1965. Passionné d’automobile né à Moncton, George avait été attiré par les lumières vives de Sudbury pendant les premières étapes du boom du nickel d’après-guerre. Après quelques années comme mineur à la mine Garson-Falconridge, George avait lancé son propre service de garage à Sudbury avant de retourner dans sa ville natale pour fonder Bastarache Auto Parts. Sept ans après l’ouverture de l’entreprise, George a élargi l’entreprise avec un nouveau site sur un terrain de 60 acres. Au moment où il est passé à un rôle moins pratique dans l’entreprise en 2005, George avait également supervisé la construction d’un entrepôt de 9 000 pieds carrés et le développement d’un système d’inventaire informatique. Aujourd’hui, bien qu’il ne soit pas

“REGARDING THE EMPLOYEES, IT IS ESPECIALLY THE LOCALS WHO HAVE WORKED HERE FOR A LONG TIME. WE ARE NOT A COMPANY THAT IS COMFORTABLE LETTING PEOPLE GO FOR THE SAKE OF CONVENIENCE. THE LAST GUY I HIRED JOINED US SIX OR SEVEN YEARS AGO - AND HE’S STILL HERE. lenges of building it up. Sure, my sisters and I have been able to grow it—but without the reputation he established for it, that wouldn’t have been possible.” At 90 years old, the Shediac River-born founder of Bastarache Auto Parts had a lot of experience staying afloat—through good times and bad. In 1950, at the height of the post-war nickel boom, George had been drawn in by the bright lights of Sudbury, Ontario. Over the next 15 years, George made his way up in the world—first working as a miner at INCO’s Creighton Mine, before moving into a new role managing a gas station and garage. 26

CANADIAN AUTO RECYCLER 2021

aussi activement impliqué dans la direction de l’entreprise qu’au cours des premières années du 21e siècle, George arrive toujours au travail et offre à ses enfants son propre point de vue expérimenté sur les problèmes auxquels ils sont confrontés. «Mon père travaille dans cette entreprise depuis longtemps et a relevé les défis de la création de l’entreprise. Bien sûr, mes sœurs et moi avons pu le cultiver, mais sans la réputation qu’il a établie, cela n’aurait pas été possible. » Malgré le soutien des membres de sa famille et de ses collègues, Ron a estimé que l’entreprise avait été malmenée. D’une part, le modèle commercial

ON THE COVER | SUR LA COUVERTURE

qui avait si bien servi le magasin pendant ses cinq premières décennies était devenu moins fiable dans les années qui ont précédé la pandémie mondiale. «Pendant de nombreuses années, nous nous sommes appuyés sur des contrats avec des compagnies d’assurance pour nous fournir des voitures accidentées. À un moment donné, nous en avions sept, mais maintenant, ce chiffre est tombé à deux seulement. Barastache Auto Parts n’est pas la seule à voir son accès à des épaves d’automobiles fiables et peu coûteuses par l’intermédiaire des compagnies d’assurance commencer à se tarir. Comme la récupération de véhicules est devenue plus coûteuse, les maisons de ventes aux enchères sont venues se faire une place d’intermédiaire dans le commerce des épaves. Cette tendance, bien sûr, signifiait que le travail de Ron en achetant des véhicules auprès des maisons de ventes aux enchères était devenu beaucoup plus important pour l’entreprise que par le passé. Cela signifiait également, cependant, que garantir un approvisionnement régulier en véhicules devenait de plus en plus coûteux, à la fois en termes de temps et d’argent. «Il y a à peine 15 ans, nous roulions chaque année entre 1 500 et 2 000 voitures. Maintenant, nous avons tendance à avoir entre 1 200 et 1 500. » Ensuite, bien sûr, il y a eu les changements de comportement des consommateurs - qui ont également précédé la pandémie.

A proud Acadian, though, George found himself returning to New Brunswick in 1965—the year he launched Bastarache Auto Salvage. The business had a humble start. After operating outdoors and in a repurposed barn for its first four years, George decided it was time to expand the business. Investing in a nearby industrial lot, he spearheaded the construction of a new garage. For the next three decades, the business thrived—something Ron credits to George’s commitment to customer service. “When I was young, my father said that, ‘When you get a customer who is not happy, you have to do your best to make it right for him,” recalls Ron, who says this lesson has stuck with him. “For example, if an engine is proven defective shortly after our six-month warranty, we will still honour it—depending on the situation.” In 1994, as George moved into a less hands-on role in the company, he realized another expansion was needed if the business was going to continue to thrive. Before stepping away from a leadership role, he decided to oversee the construction of a huge new facility—including a 1,000 sq m warehouse, a new garage and an office building equipped with a cutting-edge computer inventory system. Even with his sisters and father behind him, Ron was not confident about the position of the future of Bastarache Auto Salvage. For one thing, the business model, which had served the store so well for its first five decades, had become less reliable in the years leading up to the global pandemic. “For many years, we depended on insurance companies’ auto salvage agreements to provide us with wrecked automobiles. At one point, we had seven salvage contracts. That dwindled to just two.” Bastarache Auto Salvage is hardly alone in seeing its access to good, affordable damaged vehicles through insurance companies’ contracts. As vehicle salvage has become more expensive, auction houses have secured a place as a profit-generating middle-man in the trade of wrecks.

«EN CE QUI CONCERNE LES EMPLOYÉS, CE SONT SURTOUT LES LOCAUX QUI TRAVAILLENT ICI DEPUIS LONGTEMPS. NOUS NE SOMMES PAS UNE ENTREPRISE QUI EST À L’AISE DE LAISSER LES GENS PARTIR POUR DES RAISONS DE COMMODITÉ. LE DERNIER GARS QUE J’AI EMBAUCHÉ S’EST JOINT À NOUS IL Y A SIX OU SEPT ANS - ET IL EST TOUJOURS LÀ. «J’ai commencé à travailler ici à plein temps en 1988. Pour l’essentiel, notre ratio des ventes sans rendez-vous sur les ventes d’expédition était d’environ 85/15. Maintenant, bien sûr, nous sommes à environ 40-60, sinon égaux. “ Ici aussi, l’accent mis par Ron sur les ventes en ligne avait aidé l’entreprise à s’adapter. L’entreprise a été une des premières - et enthousiaste - à entrer dans le jeu du commerce de pièces intra-industrie. «Auparavant, si nous n’avions pas la pièce, nous orientions nos clients vers quelqu’un qui le pourrait. Maintenant, bien sûr, nous essayons de le commander. Nos concurrents aussi. C’est un système qui signifie que nous travaillons ensemble, même lorsque nous sommes en concurrence, et d’une manière que nous n’avions jamais fait auparavant. Bien que dirigé par Ron, il attribue à la philosophie d’entreprise de son père l’avoir aidé à voir le potentiel de vérifier les inventaires d’autres entreprises avant de laisser un client potentiel partir insatisfait. «Quand j’étais jeune, mon père disait que« quand tu as un client qui n’est pas content, tu dois faire de ton mieux pour que ça se passe avec lui », dit Ron. «C’est pourquoi, si un moteur casse un mois ou deux après la fin de notre garantie de six mois, nous l’honorons toujours. C’est aussi la raison pour laquelle je suis prêt à payer la part d’un concurrent, même s’il mange notre marge. » CANADIANRECYCLER.CA

ON THE COVER | SUR LA COUVERTURE

“MY FATHER HAS WORKED IN THIS COMPANY FOR A LONG TIME AND TOOK UP THE CHALLENGES OF STARTING THE BUSINESS. OF COURSE, MY SISTERS AND I WERE ABLE TO CULTIVATE IT, BUT WITHOUT THE REPUTATION IT ESTABLISHED, IT WOULD NOT HAVE BEEN POSSIBLE.“ This trend, of course, means that Ron’s work of purchasing vehicles from auction houses has become far more important to the company than it was in the past. It also means that securing a steady supply of damaged vehicles is becoming more and more costly, both in terms of time and money. “Just five years ago, we were running through approximately 2,000 to 2,500 vehicles each year. Now, we struggle to get between 1,200 to 1,500.” Then, of course, there were the changes in consumer behaviour, which, to some extent, also predated the pandemic. “I started working here full time in 1988. For most of our sales, the ratio of our walk-in sales to shipping sales was about 85/15. At the present time, we are about 70/30.” Here as well, Ron’s focus on net-based sales has helped the business adapt. The business was an early and enthusiastic entrant into the intra-industry parts trading game. “It used to be that if we didn’t have a part, we would direct our customers to another company who might have it. Of course, now we want to satisfy our customers and we will order the part for them. Our competitors do it as well. It is a system that means we work together, even as we compete.” While spearheaded by Ron, he credits his father’s customer-first business philosophy for helping him see the potential in checking other businesses’ inventories before letting a prospective customer leave unsatisfied. Even as Ron worked to keep up with rising salvage prices and a diminishing number of walk-in clients, COVID-19 threatened to undo his hard work. With the sudden end of inter-provincial travel, the number of walkins dropped precipitously. With fewer vehicles on the road, salvage prices began to spike. “Because auction houses work over the internet, competition for salvage is now global. With supplies falling, we are now seeing a greater portion of Canadian salvage going overseas.” Ron’s assessment is reflected in the scant financial information available about the auto salvage auction industry. While other aftermarket sectors have been among the worst hit parts of the global economy, the salvage supply shock appears to be treating auction businesses very well. In fact, Copart, a global leader in online car auctions, saw its shares rise by more than 10 per cent in 2020. To make matters even worse for Bastarache Auto Salvage, this price hike didn’t just hit the family company in its pocketbook. It also made it harder for the business to secure specific vehicles. “Unlike other smaller salvage yards, we try to focus on processing newer vehicles. We often only see our return on investment after a period of four to five years. This would be hard to do if we didn’t have the space to work with. With 125 acres at our disposal, we don’t have to crush vehicles even if it has been sitting in our yard for five years or more.” 28

CANADIAN AUTO RECYCLER 2021

Alors même que Ron travaillait pour maintenir Bastarache Auto Parts à la hauteur des prix de récupération croissants et du nombre décroissant de clients sans rendez-vous, COVID-19 a travaillé pour intensifier la menace que ces défis posaient. Avec la fin soudaine des voyages interprovinciaux, le nombre de personnes sans rendez-vous a chuté précipitamment. Avec moins de véhicules sur la route, les prix de récupération ont commencé à grimper. «Parce que les maisons de ventes fonctionnent sur Internet, la concurrence pour le sauvetage est maintenant mondiale. Avec la baisse des approvisionnements, nous voyons maintenant une part beaucoup plus importante du sauvetage canadien aller à l’étranger. L’évaluation de Ron se reflète dans les rares informations financières disponibles sur le secteur des enchères de récupération automobile. Alors que d’autres secteurs du marché secondaire ont été parmi les secteurs les plus touchés de l’économie mondiale, le choc de l’offre de récupération semble très bien traiter les entreprises de vente aux enchères. En fait, Copart, la plus grande entreprise, a vu ses actions augmenter en octobre pour cent plus haut que son filigrane pré-pandémique. Pour aggraver encore les choses pour Bastarache Auto Parts, cette flambée de prix n’a pas seulement frappé l’entreprise familiale dans son portefeuille. Cela a également rendu plus difficile pour l’entreprise de sécuriser les véhicules spécifiques dans lesquels elle se spécialisait. «Contrairement à beaucoup de petits chantiers, nous essayons de nous concentrer sur le traitement de véhicules plus récents. Souvent, nous n’observons des retours sur investissement qu’après quatre à cinq ans. Ce serait difficile à faire si nous n’avions pas autant d’espace pour travailler. Avec 60 acres à notre disposition, cependant, nous n’avons pas besoin d’écraser quoi que ce soit à moins qu’il ne reste dans notre cour depuis dix ans ou plus. “ Alors que les soumissionnaires du monde entier soumissionnaient désormais pour le même nombre de véhicules de sauvetage, de plus en plus de concurrents ont commencé à prendre des risques sur des investissements coûteux à long terme comme ceux de Bastarache. «Avant, nous avions toutes sortes de voitures qui arrivaient. Maintenant, c’est plus difficile. Les enchères signifient que tout se déroule rapidement, ce qui rend plus difficile l’évaluation de la valeur de la récupération. » Alors que la pandémie continuait, la tempête parfaite qu’elle a créée pour l’entreprise familiale Bastarache ne s’est pas calmée. Mais, même lorsque les prix ont commencé à augmenter, l’entreprise a réussi à continuer à prospérer. «Cette situation a été à la fois mauvaise et bonne pour notre entreprise. Alors que nous commencions à être de plus en plus compétitifs pour la récupération, nous avons commencé à recevoir de plus en plus de commandes de pièces de l’extérieur de la province. Bastarache Auto Parts a vu, comme de nombreuses autres entreprises, une augmentation de ses ventes en ligne alors que les gens de partout au Canada ont adopté les achats numériques. Mais cette augmentation du nombre de clients hors de la province n’a pas été la seule chose qui a permis à l’entreprise de rester en forme - sa clientèle locale fidèle a également continué à fréquenter l’entreprise. Moncton, comme de nombreuses régions du Nouveau-Brunswick, est restée en grande partie exempte de virus, ce qui fait de l’atelier lui-même un endroit bienvenu pour les passionnés d’automobiles à domicile. «Nous sommes près de 50-50 en ce qui concerne les clients sans rendez-vous et en ligne, mais je pense que les choses resteront là. Certaines choses ne changent pas seulement - les gens aiment se promener. En personne, ils savent qu’ils auront l’impression d’avoir été bien traités.» Ron est fier de dire que, même si les conditions du marché continuent de

ON THE COVER | SUR LA COUVERTURE

With people from across the globe bidding for the same diminishing number of salvage vehicles, we presently see a steadily growing number of competitors taking risks on expensive, long-term investments like the ones Bastarache Auto Salvage specializes in. In the past, we were able to acquire a large selection of vehicles; nowadays, it is more of a battle. “As the pandemic continued, the perfect storm it created for the Bastarache family business did not abate. Even as the prices began to rise, the business, somehow, managed to continue to thrive. This situation has been both good and bad for our business. As we began to compete more and more for salvage, we have been seeing an increase in part orders from outside the province.” Bastarache Auto Salvage was, like many other businesses, seeing an increase in its online sales as people from across Canada embraced digital shopping. This increase in out-of-province customers wasn’t the only thing keeping the business sharp. Its loyal local customer base also continued to frequent it. Moncton, like many other areas in New Brunswick which remained largely virus free—making the shop itself a welcome place for house-bound car enthusiasts. “Some things just don’t change. People do like to come to our store to see that they have been treated properly.” Ron is happy to say that despite the fact that the market conditions continue to look rocky, the business has been able to keep all of its employees. Now more than six months into the pandemic, he is also confident that the whole team will remain intact. Moreover, he feels that while the auto recycling sector can see other challenges on the horizon, keeping the business going through this pandemic will be the last major crisis of his career. “In the next fifteen years, the price for electric vehicles might be low enough that the auto recycling industry will need to have a plan for dealing with them. With the new technology, it could also mean that there will be less accidents,” says Ron. “Perhaps things might be more bumpy than they are now, but who’s to know? We will deal with those circumstances when they arise. In Ron’s mind, the solutions to these problems are likely to come from the succeeding generation of Bastaraches. Ron’s two sons and one of his nephews are building their career might be worthy prospects of the family business. “I will leave the future problems for the next generation to cope with.”

A cold winter:“When the first cases of the virus arrived in Canada, things were unstable for at least a couple of weeks. With no travelling from out-of-province, and not much from within it, the number of walk-in clients we saw dropped significantly,” said Ron Bastarache. Un hiver froid: “Lorsque les premiers cas du virus sont arrivés au Canada, les choses étaient instables pendant au moins deux semaines. Comme il n’y avait pas de déplacements en dehors de la province, et peu de déplacements à l’intérieur de la province, le nombre de clients sans rendez-vous que nous avons vus a considérablement diminué”, a déclaré Ron Bastarache.

«MON PÈRE TRAVAILLE DANS CETTE ENTREPRISE DEPUIS LONGTEMPS ET A RELEVÉ LES DÉFIS DE LA CRÉATION DE L’ENTREPRISE. BIEN SÛR, MES SŒURS ET MOI AVONS PU LE CULTIVER, MAIS SANS LA RÉPUTATION QU’IL A ÉTABLIE, CELA N’AURAIT PAS ÉTÉ POSSIBLE. » paraître difficiles, l’entreprise a pu garder tous ses employés. Maintenant plus de six mois après le début de la pandémie, il est également convaincu que toute l’équipe restera intacte de l’autre côté. De plus, il estime que, même si le secteur du recyclage automobile peut voir d’autres défis à l’horizon, maintenir l’entreprise en marche pendant toute la pandémie sera le plus grand défi de sa carrière. «Dans quinze ans, les prix des véhicules électriques seront suffisamment bas pour que l’industrie du recyclage automobile doive avoir un plan pour y faire face. Les nouvelles technologies signifieront également qu’il y aura moins d’accidents », dit Ron. «Les choses pourraient être encore plus difficiles qu’elles ne le sont maintenant, et je ne sais pas comment l’aborder - je ne pense pas que quiconque le fasse. Dans l’esprit de Ron, les solutions à ces problèmes viendront probablement de la prochaine génération de Bastaraches. Déjà des membres expérimentés de l’équipe, les deux fils et le neveu de Ron ressemblent à de dignes héritiers de l’entreprise familiale. “Je vais laisser ces problèmes pour eux de résoudre.” CAR CANADIANRECYCLER.CA

EVENT | ÉVÉNEMENT

The Auto Recyclers Association’s 2020

2020 de l’Association des recycleurs automobiles

Locked down, but ready to go

Verrouillé, mais prêt à partir

By/Par Gideon Scanlon

ARA Executive / Exécutif ARA

ACTING PRESIDENT / PRÉSIDENT PAR INTÉRIM Scott Robertson Robertson’s Auto Salvage, Massachussetts

FIRST VICE PRESIDENT / PREMIER VICE-PRÉSIDENT Marty Hollingshead Northlake Auto Recyclers, Indiana

SECRETARY-TREASURER/ SECRÉTAIRE-TRÉSORIER Shan McMillon Cocoa Auto Salvage, Florida

n April, the Auto Recycler’s Association cancelled its annual Hill Day event due to the global pandemic. For the past few years, Hill Days has brought industry leaders together in order to educate government figures in the U.S. capitol about the challenges facing the auto recycling sector. Despite this, the ARA continued to work for the interests of auto recyclers in the American capitol. In October, the ARA joined a group of more than 480 trade groups representing a broad range of industries to urge Congress to support the business liability protections contained in the SAFE TO WORK Act. ARA has introduced their new ROE logo to represent the Recycled Original Equipment auto parts the industry sells. This term and logo have been registered and trademarked and ARA is making a big push to use to encourage industry adoption - both with recyclers but also with insurers, repairers and the various data networks. The pandemic also affected the plans for the ARA 77th annual convention and exposition. The event, which was to be held in Reno, Nevada in November, was cancelled and replaced with a digital alternative. Instead, the ARA’s 77th annual convention and exposition was held online from November 11-13. Called Edge 2020, the web-based event aimed to provide ARA members with information that would provide them with an edge in the competitive and challenging auto recycling sector of the 2020s. The event was opened by past-president Jonathan Morrow, who hosted a guided tour of B&R Auto Wrecking’s Corvallis, Oregon facility. In the tour, the operation’s general manager, Jeff Mackie, explained how B&R Auto Wrecking managed to keep its 19 locations in three states operating at peak efficiency through the pandemic. According to Mackie, the key to the event’s success was its co-ordinated approach to sales, dismantling and warehousing. In his keynote speech, Blake Stratton of Michael Hyatt and Company, Stratton provided an abbreviated lesson on a four-step system for growing 30

CANADIAN AUTO RECYCLER 2021

SECRETARY/ SECRÉTAIRE Nick Daurio Daurio Auto Truck Pueblo, CO

IMMEDIATE PAST PRESIDENT / PRÉSIDENT SORTANT IMMÉDIAT Jonathan Morrow M&M Auto Parts, Virginia

n Avril, le Auto Recycler’s Association annule leur événement annuel Hill Day a cause de la Pandémie COVID-19. Au cours des quelques années, Hill Days a réuni des chefs de l’industrie afin d’éduquer les responsables gouvernementaux américains sur les défis auxquels le secteur du recyclage automobile est confronté. Malgré l’annulage de Hill Days, l’ARA continue à travailler pour les intérêt des recycleurs automobiles dans la capitale américaine. En octobre, l’ARA a devenu une de 480 groupes commerciaux représentant un large éventail d’industries pour exhorter le congrès à soutenir les protections en matière de responsabilité des entreprises contenues dans les lois SAFE TO WORK L’ARA travaille également avec la coalition de liabilité de COVID de la Chambre de commerce des États-Unis. L’organisation exprime également son soutien à l’élargissement de la couverture d’une deuxième série de prêts du programme de protection des chéques de paie, qui devraient être distribués uniquement aux entreprises qui peuvent montrer que leurs recettes brutes ont été réduites de 50% en raison de la pandémie. La pandémie a également affecté les plans de la 77e convention et exposition annuelle de l’ARA. L’événement, qui devait se tenir à Reno, Nevada en novembre, était annulé et remplacé avec une alternative numérique. Au lieu de cela, la 77e convention et exposition annuelle de l’ARA a eu lieu en ligne du 11 au 13 novembre. Appelé Edge 2020, l’événement en ligne visait à fournir les membres de l’ARA l’information qui leur donneraient un avantage dans le secteur concurrentiel et stimulant du recyclage automobile des années 2020. L’événement était inauguré par l’ancien président Jonathan Morrow, qui avait organisé une visite guidée de l’installation B&R Auto Wrecking à Corvallis, Oregon. Au cours de la visite, le directeur général de l’opération, Jeff Mackie, explique comment B&R Auto Wrecking a réussi à maintenir ses 19 sites dans trois États fonctionnant à un niveau d’efficacité maximal pendant la

EVENT | ÉVÉNEMENT

After being shot seven times during a skirmish in Fallujah in 2007, U.S. Navy Seal Jason Redman continued to serve as an officer for six years, before embarking on a career as a motivational speaker. Après avoir été abattu sept fois lors d’une escarmouche à Fallujah en 2007, Jason Redman a continué à servir comme officier pendant six ans, avant de se lancer dans une carrière de conférencier motivateur.

businesses while working less. According to Stratton, this system has been used by Michael Hyatt and Company consultees to grow their businesses by an average of 67 percent in the first year, while reducing the average number of hours worked by business managers by 11. In a roundtable discussion called Surviving 2020, four industry experts-Greg Daurio of Duario Auto Parts, Tom Andrade of Everett’s Auto Parts, Shan McMillon of Cocoa Auto Salvage, and Ryan Falco of Midway Auto Parts, discussed the unforeseen challenges of 2020, which have disrupted and changed the business world. The lively discussion covered everything from COVID-19 impact on auto recycling, to the crisis management techniques utilized by recyclers during the darkest days of the pandemic. The event also featured several presentations on new ways to use existing technologies to overcome challenges facing the auto recycling sector. Car-Part’s Jeff Wissman’s presentation on the Car-Part Interchange Plus eco system served as a tutorial for using the technology to capitalize on sales and inventory opportunities available to recyclers using Checkmate, PowerLink2 and Pinnacle, as well as buying opportunities for recyclers using Checkmate. Hollander’s Powering the Auto Recycling Industry with Interchange, presented by Brandon Mullins, reviewed how the software provider had made changes to Interchange. Mullins also explained how Hollander’s recent data center move could provide long-term advantages for the auto recycling industry. The event was capped-off with a closing address from former U.S. Navy Seal Jason Redman, a motivational speaker who encouraged ARA members to embrace a new attitude to life—one of embracing and understanding dangers. “In our careers and personal lives, we seek a clear path to accomplish our goals. We want that uncanny awareness to detect obstacles. We desire to maintain the overcome mindset to stay the course,” Redman told listeners. “To do this, we must develop our own Pointman intellect! We will explore the tools you need in order to become your own Pointman to crush your goals!”

pandémie. Selon Mackie, la clé du succès de l’événement était son approche coordonnée des ventes, du démantèlement et de l’entreposage. Dans son discours principal, Blake Stratton de Michael Hyatt and Company a donné une leçon abrégée sur un système en quatre étapes pour les entreprises en croissance tout en travaillant moins. Selon Stratton, ce système était utilisé par les consultants de Michael Hyatt and Company pour développer leurs activités de 67% en moyenne la première année, tout en réduisant de 11 le nombre moyen d’heures travaillées par les chefs d’entreprise. Lors d’une table ronde intitulée Surviving 2020, quatre experts de l’industrie - Greg Daurio de Duario Auto Parts, Tom Andrade de Everett’s Auto Parts, Shan McMillon de Cocoa Auto Salvage et Ryan Falco de Midway Auto Parts, ont discuté des défis imprévus de 2020, qui ont perturbé et changé le monde des affaires. La discussion animée a tout couvert, de l’impact du COVID-19 sur le recyclage automobile aux techniques de gestion de crise utilisées par les recycleurs pendant les jours les plus sombres de la pandémie. L’événement comprenait également plusieurs présentations sur les nouvelles façons d’utiliser les technologies existantes pour surmonter les défis auxquels est confronté le secteur du recyclage automobile. La présentation de Jeff Wissman de Car-Part sur l’écosystème Car-Part Interchange Plus a servi comme tutoriel pour utiliser la technologie à tirer parti des opportunités de vente et d’inventaire disponibles pour les recycleurs utilisant Checkmate, PowerLink2 et Pinnacle, ainsi que des opportunités d’achat pour les recycleurs utilisant Checkmate. Hollander’s Powering the Auto Recycling Industry with Interchange, présenté par Brandon Mullins, examine comment les fournisseurs de logiciels avaient apporté des modifications à Interchange. Mullins a également expliqué comment le récent déménagement du centre de données de Hollander pourrait offrir des avantages à long terme à l’industrie du recyclage automobile. L’événement était couronné par un discours de clôture de l’ancien U.S.Navy Seal Jason Redman, un conférencier motivateur qui encourage les membres de l’ARA à adopter une nouvelle attitude face à la vie - celle d’accepter et de comprendre les dangers. «Dans notre carrière et notre vie personnelle, nous cherchons un chemin clair pour atteindre nos objectifs. Nous voulons que cette conscience étrange détecte les obstacles. Nous souhaitons maintenir l’état d’esprit dépassé pour garder le cap», a déclaré Redman aux auditeurs. «Pour ce faire, nous devons développer notre propre intelligence de Pointman! Nous explorerons les outils dont vous avez besoin pour devenir votre propre Pointman et écraser vos objectifs!» CAR CANADIANRECYCLER.CA

LEGENDS OF THE INDUSTRY | LÉGENDES DE L’INDUSTRIE

Woodbeck’s Wisdom Industry veteran reflects on a career in auto recycling

La sagesse deWoodbeck Un vétéran de l’industrie revient sur sa carrière dans le recyclage automobile

CANADIAN AUTO RECYCLER 2021

Bruce Woodbeck

LEGENDS OF THE INDUSTRY | LÉGENDES DE L’INDUSTRIE

By/Par Steve Fletcher

ruce Woodbeck has an enviable track in the auto recycling world. By instinct, the industry veteran seeks out opportunities to stay current. It is also in his nature to provide leadership and help build a future – to better himself and the industry he loves. “It is a great business with many pitfalls but is so rewarding when you work on the business, not ‘in’ the business. I have met some of the most gracious and savvy persons in the world.” Woodbeck Auto Parts (Stirling) originated as the dream of one man in 1939. Then called Stirling Auto Wreckers, Burton Woodbeck started the business on two acres of land in the downtown area of Stirling, Ontario. The business prospered and necessitated the purchase of an adjoining three acres of land for the incoming inventory. In 1964, Burton sold his business to his eldest son Ronald, who purchased an eighty acre farm, the present location, for further expansion. Ron ran the business for 12 years from the Stirling location. In 1976 he constructed a Quonset type building and moved the complete business to the farm, approximately one mile north of Stirling. “When Burton started out, things were much simpler. Vehicles were not as complex and people not so fussy. So the engine burns oil—so what? It’s a great motor, and has never failed to start. Trades people could and would fix things. Auctions were around but the majority of insurance claims managers

“WHEN BURTON STARTED OUT, THINGS WERE MUCH SIMPLER. VEHICLES WERE NOT AS COMPLEX AND PEOPLE NOT SO FUSSY. SO THE ENGINE BURNS OIL— SO WHAT? IT’S A GREAT MOTOR, AND HAS NEVER FAILED TO START. TRADES PEOPLE COULD, AND WOULD, FIX THINGS... YOUR REPUTATION MEANT EVERYTHING.” - BRUCE WOODBECK wanted a face and a name to deal with. Your reputation meant everything.” In 1978 Ron sold his business to his younger brother Bruce. Bruce had attended Brock University for Business Administration and had also obtained his Class A mechanics license. At the time of purchase he was teaching Automotive Apprentices at Loyalist College in Belleville. Bruce began operations out of the Quonset building and soon after added an additional 40 feet to act as a warehouse. Bruce managed to acquire three insurance salvage contracts and shortly after joined the Canadian Automotive Recyclers (CAR) long line voice system, a progressive group of auto recyclers buying and selling over what today would be considered a 24/7 conference call. Modern communication technology has always been something Woodbeck has embraced. Digital inventory systems were implemented to keep track of cars, parts and profits. Eventually the inventory focused on quality, guaranteed recycled parts. The business was remodeled to recycle basically late model vehicles of all makes.

ruce Woodbeck a un dossier enviable dans le monde du recyclage automobile. Par instinct, le vétéran de l’industrie cherche des occasions de se tenir au courant. Il est également dans sa nature de diriger et d’aider à bâtir un avenir - pour s’améliorer et améliorer l’industrie qu’il aime. «C’est une entreprise formidable avec de nombreux pièges, mais elle est si gratifiante lorsque vous travaillez sur l’entreprise, pas dans l’entreprise. J’ai rencontré des personnes les plus aimables et les plus avisées du monde. Woodbeck Auto Parts (Stirling) est né du rêve d’un homme en 1939. Alors appelé Stirling Auto Wreckers, Burton Woodbeck a lancé l’entreprise sur deux acres de terrain au centre-ville de Stirling, en Ontario. L’entreprise a prospéré et a nécessité l’achat d’un terrain attenant de trois acres pour l’inventaire entrant. En 1964, Burton a vendu son entreprise à son fils Ronald, qui a acheté une ferme de quatre-vingts acres, l’emplacement actuel, pour une expansion supplémentaire. Ron dirige l’entreprise pendant 12 ans depuis le site de Stirling. En 1976, il a construit un bâtiment de type Quonset et a déménagé l’ensemble de l’entreprise à la ferme, à environ un mile au nord de Stirling. «Lorsque Burton a commencé, les choses étaient beaucoup plus simples. Les véhicules n’étaient pas aussi complexes et les gens pas si difficiles. Alors le moteur brûle de l’huile - et alors? C’est un excellent moteur qui démarre toujours. Les gens de métier pouvaient et voulaient réparer les choses. Les enchères étaient là, mais la majorité des gestionnaires de réclamations d’assurance voulaient un visage et un nom à traiter. Votre réputation signifiait tout. En 1978, Ron a vendu son entreprise à son jeune frère Bruce. Bruce avait fréquenté l’Université Brock pour l’administration des affaires et avait également obtenu sa licence de mécanicien de classe A. Au moment de l’achat, il enseignait aux apprentis automobiles au Loyalist College de Belleville. Bruce a commencé ses opérations à partir du bâtiment Quonset et peu après ajouté 40 pieds supplémentaires pour servir d’entrepôt. Bruce réussit à acquérir trois contrats d’assurance et s’est joint peu après au système de téléphonie longue ligne de Canadian Automotive Recyclers (CAR), un groupe progressif de recycleurs automobiles achetant et vendant ce qui serait aujourd’hui considéré comme une conférence téléphonique 24/7. Woodbeck a toujours adopté les technologies de communication modernes. Des systèmes d’inventaire numérique ont été mis en œuvre pour suivre les voitures, les pièces et les bénéfices. Finalement, l’inventaire

CANADIANRECYCLER.CA

LEGENDS OF THE INDUSTRY | LÉGENDES DE L’INDUSTRIE

In October of 1981 Woodbeck Auto Parts moved into the present showroom and warehouse. Today that building is 1,200 sq m (11,000 sq ft) with a full basement under an addition. There is also another 300 sq m (3,000 sq ft) warehouse to store high-demand parts. In 1981, Bruce started down the path of heavy involvement with associations, first on the Executive of CAR, the Roadrunner (a dedicated shipping system among CAR Members), and then the Ontario Automotive Recyclers Association (OARA). “I think all of these associations I have been involved with have benefited Woodbeck Auto Parts, and I hope Woodbeck’s have benefit.” A second parts locating group was formed based on satellite communication technology – state of the art at the time, so Woodbeck’s joined SOAR to allow access to even more product. CAR and SOAR amalgamated to form OARA in 1992 and Bruce ran for the executive and worked his way up to President. “I am very proud to be able to say that in my 42 years in this business that I helped bring the Mercury Switch removal program to Canada; negotiated huge reductions in WSIB rates for auto recyclers from $7.25/100 to $3.91/100; pushed for permit branding in Ontario with stakeholder partners like the UCDA, IBC, OPP, insurance companies, and the MTO; started the long process of bringing licensing with standards back to the industry; represented OARA on the Scrap Tire Task Force after the big Hagersville tire fire; served both CAR and OARA as President and remain on the OARA nominating committee; chaired the Roadrunner committee for several years; and hired a kid named Steve Fletcher in to the industry.” Bruce is a firm believer in the important role associations can play in improving the position of the industry and its stakeholders. In fact, he passed down this belief to his son Greg, who followed in his footsteps, and is now the chairperson of OARA. “Join associations and participate in leadership positions and on committees. There is tremendous gratification of accomplishing what you started out to do. You get recognition for your industry, your business and yourself.” Bruce’s commitment to service did not end with the auto recycling industry. In his spare time he was Fire Chief for the Town of Stirling from 1978 to 2008. “I keep using the ‘I’ but I must never forget that none of it would have been possible without the support of my wife of 50 years—Gail.” In 2010, the business was sold to the next generation of Woodbeck, Bruce’s son Greg. With 15 employees, 150,000 parts in stock, Woodbeck Auto Parts is poised to take on the next 80 years, growing, adapting and helping lead the auto recycling world. “Today, I still enjoy going to the business and seeing all the problems that Greg and his staff face today. I love doing whatever I can to help and really enjoy when asked for my thoughts.”

s’est concentré sur la qualité, des pièces recyclées garanties. L’entreprise a été réaménagée pour recycler essentiellement des modèles récents de véhicules de toutes marques. En octobre 1981, Woodbeck Auto Parts a emménagé dans la salle d’exposition et l’entrepôt actuels. Aujourd’hui, ce bâtiment mesure 1 200 mètres carrés (11 000 pieds carrés) avec un sous-sol complet en plus. Il y a également un autre entrepôt de 300 mètres carrés (3 000 pieds carrés) pour stocker les pièces à forte demande. En 1981, Bruce commence à s’engager activement auprès d’associations, d’abord au sein de l’exécutif de la CAR, du Roadrunner (un système d’expédition dédié parmi les membres de la CAR), puis de l’Ontario Automotive Recyclers Association (OARA). «Je pense que toutes ces associations auxquelles j’ai participé ont profité à Woodbeck Auto Parts, et j’espère que Woodbeck en a profité. Un deuxième groupe de localisation de pièces était formé sur la base des technologies de communication par satellite - à la pointe de la technologie à l’époque, alors Woodbeck a rejoint SOAR pour permettre l’accès à encore plus de produits. CAR et SOAR ont fusionné pour former OARA en 1992 et Bruce s’est présenté à l’exécutif et a gravi les échelons jusqu’au président. «Je suis très fier de pouvoir dire qu’au cours de mes 42 années dans cette entreprise, j’ai contribué à la mise en place du programme de suppression de Mercury Switch au Canada; négocié d’énormes réductions des tarifs de la CSPAAT pour les recycleurs d’automobiles de 7,25 $ / 100 à 3,91 $ / 100; fait pression pour l’image de marque des permis en Ontario avec des partenaires comme l’UCDA, le BAC, l’OPP, les compagnies d’assurance et le MTO; a commencé le long processus de ramener les licences avec des normes à l’industrie; a représenté OARA au sein du Groupe de travail sur la ferraille après le grand incendie de pneus à Hagersville; a servi à la fois à CAR et à OARA en tant que président et reste membre du comité de nomination de l’OARA; présidé le comité Roadrunner pendant plusieurs années; et a embauché un enfant nommé Steve Fletcher dans l’industrie. » Bruce croit fermement au rôle important que les associations peuvent jouer pour améliorer la position de l’industrie et de ses parties prenantes. En fait, il a transmis cette croyance à son fils Greg, qui a suivi ses traces et qui est maintenant le président de l’OARA. «Rejoignez des associations et participez à des postes de direction et à des comités. Il y a une immense gratification à accomplir ce que vous avez commencé à faire. Vous obtenez une reconnaissance pour votre industrie, votre entreprise et vous-même. » L’engagement de Bruce envers le service n’a pas pris fin avec l’industrie du recyclage automobile. Pendant son temps libre, il a été chef des pompiers de la ville de Stirling de 1978 à 2008. «Je continue d’utiliser le« je », mais je ne dois jamais oublier que rien de tout cela n’aurait été possible sans le soutien de ma femme depuis 50 «LORSQUE BURTON A COMMENCÉ, LES CHOSES ans, Gail.» ÉTAIENT BEAUCOUP PLUS SIMPLES. LES VÉHICULES En 2010, l’entreprise a été vendue à la prochaine génération de Woodbeck, le fils de Bruce, Greg. Avec N’ÉTAIENT PAS AUSSI COMPLEXES ET LES GENS PAS 15 employés, 150 000 pièces en stock, Woodbeck Auto Parts est prêt à affronter les 80 prochaines SI DIFFICILES. ALORS LE MOTEUR BRÛLE DE L’HUILE années, à croître, à s’adapter et à aider à diriger le - ET ALORS? C’EST UN EXCELLENT MOTEUR QUI N’A monde du recyclage automobile. «Aujourd’hui, j’aime toujours aller dans l’entreJAMAIS MANQUÉ DE DÉMARRER. LES GENS DE MÉTIER prise et voir tous les problèmes auxquels Greg et POUVAIENT ET VOUDRAIENT RÉGLER LES CHOSES ... son personnel sont confrontés aujourd’hui. J’adore faire tout ce que je peux pour aider et j’aime vraiVOTRE RÉPUTATION ÉTAIT ESSENTIELLE. ment quand on me demande ce que je pense. CAR

— BRUCE WOODBECK

CANADIAN AUTO RECYCLER 2021

LEGENDS OF THE INDUSTRY | LÉGENDES DE L’INDUSTRIE

Celebrating Steve Fletcher A homage to the ARC managing director’s tireless work

Steve Fletcher, managing director of the Automotive Recyclers of Canada.

Steve alongside international delegates at the Automotive Recyclers Association’s 75th annual Convention and Trade Show in 2018.

Steve Fletcher shakes Ron Bastarache’s hand—this year’s CAR cover star!

t’s nearly impossible to imagine Canada’s auto recycling industry without the unstinting leadership of Steve Fletcher, managing director of the Automotive Recyclers of Canada. A near 30-year veteran in the auto recycling world, Steve’s dedication to the industry has been a driving force long before the events of 2020. Though, through last year’s events, Steve has stood strongly by the community’s side. From connecting with international recyclers via Zoom to keep informed of global industry happenings, to advocating for EV awareness efforts and endlessly providing support to recycling business and industry partners from coast to coast, Steve has been a hero to the community amid this global crisis. Join Canadian Auto Recycler in celebrating Steve Fletcher’s dedication to the industry! Steve, your support of the sector and this publication is infinitely appreciated.

Michael Carcone, owner of Carcone’s Auto Recycling, and Steve Fletcher at the Canadian Collision Industry Forum’s Toronto event in January 2020.

CANADIANRECYCLER.CA

LEGENDS OF THE INDUSTRY | LÉGENDES DE L’INDUSTRIE

Creating Carcone’s From one-man-show to booming business

Création de Carcone’s Du one-man-show à l’essor des affaires

CANADIAN AUTO RECYCLER 2021

LEGENDS OF THE INDUSTRY | LÉGENDES DE L’INDUSTRIE

Looking back on the early days, Tony is proud not only of his many accomplishments, but also how the industry has evolved. En regardant en arrière sur les premiers jours, Tony est fier non seulement de ses nombreuses réalisations, mais aussi comment l’industrie a évolué.

By/Par Steve Fletcher

n the year 1957, when Tony Carcone was just 16 years old, he boarded a ship departing Italy for Canada. Alone and in pursuit of a better life, he had always been interested in the automotive world. Tony secured his first job at a garage shortly after arriving. Not knowing how to speak a lick of English had its challenges but he learned a bit more every day. “It wasn’t until 1972 that I bought my first garage, alongside my brother and cousin,” says Tony. “One day, we needed some parts, so I jumped in the truck and drove north to what is now known as Carcone’s Auto Recycling. “It was love at first sight—I knew right then and there that I had to own this business.” Soon after, now operating as a single unit, Tony purchased the business. “In the beginning, our parts and vehicle inventory information were all in my head—I knew every part we had and every location of that part. Some days I would make the sale, dismantle the part and then deliver it. Things got a little more sophisticated when we went to manual inventory system.” Today, with more than 100,000 parts in stock, using the old-fashioned memory system would be a little more difficult. Instead, everything at Carcone’s is at your fingertips with a state-of-the-art computer inventory system. “Not only is our inventory accessible to management, salespeople, dismantlers and customers across North America, but there are many other recycling yards we share inventories directly with,” said Tony. Tony says diversity in services is a critical element in this business and aiming to be one step ahead is a big part of the game. Tony dit que la diversité dans les services est un élément essentiel dans cette entreprise et visant à être une longueur d’avance est une grande partie du jeu.

n 1957, alors que Tony Carcone n’avait que 16 ans, il monte à bord d’un navire au départ de l’Italie pour le Canada. Seul et à la recherche d’une vie meilleure, il s’est toujours intéressé au monde de l’automobile. Tony a obtenu son premier emploi dans un garage peu de temps après son arrivée. Ne sachant pas parler un coup d’anglais avait ses défis, mais il a appris un peu plus chaque jour. « Ce n’est qu’en 1972 que j’ai acheté mon premier garage, aux côtés de mon frère et de mon cousin », dit Tony. « Un jour, nous avions besoin de pièces, alors j’ai sauté dans le camion et j’ai roulé vers le nord jusqu’à ce qu’on appelle maintenant le recyclage automatique de Carcone. « C’était le coup de foudre — je savais à ce moment-là que je devais posséder cette entreprise. » Peu de temps après, fonctionnant maintenant comme une seule unité, Tony a acheté l’entreprise. « Au début, l’information sur les pièces et l’inventaire des véhicules était dans ma tête — je connaissais toutes les parties que nous avions et tous les emplacements de cette partie. Certains jours, je ferais la vente, démonter la pièce et ensuite la livrer. Les choses sont devenues un peu plus sophistiquées lorsque nous sommes allés au système d’inventaire manuel. Aujourd’hui, avec plus de 100.000 pièces en stock, l’utilisation du système de mémoire à l’ancienne serait un peu plus difficile. Au lieu de cela, tout chez Carcone est à portée de main avec un système d’inventaire informatique à la fine pointe de la technologie. « Non seulement notre inventaire est-il accessible à la direction, aux vendeurs, aux démantèleurs et aux clients partout en Amérique du Nord, mais il y a beaucoup d’autres chantiers de recyclage avec qui nous partageons les stocks directement », a déclaré Tony. « Nous avons maintenant plus de 50 membres de l’équipe qui aident au jour le jour – ce n’est plus un one man show. »

CANADIANRECYCLER.CA

LEGENDS OF THE INDUSTRY | LÉGENDES DE L’INDUSTRIE

“We also now have more than 50 team members that help day to day–it’s no longer a one man show.” In 1993, Tony and his wife Lloydean I sold the business to their children. Today, their son Michael, daughter Paula and their spouses run the business. “My philosophy in life and in any business has always been to work hard. I have always lived my life like this, and it has served me well. I’m proud to say my children have the same work ethic and it is serving them well,” said Tony. “Lloydean and I live right beside the yard half a year and enjoy living south the other half,” said Tony. “When I am in Canada, I do like to go to work every day; while I may not have a permanent job or responsibilities due to my absence half of the year, but I can always find something to do.” Tony says diversity in services is a critical element in this business and aiming to be one step ahead is a big part of the game. “In the early 90s, we added wheel refinishing to our business, which has been a tremendous success. In the last 10 years, we’ve also started exporting—sending containers full of parts to many overseas countries. Change can be scary, but not nearly as scary as becoming stagnant or being left behind.” Looking back on the early days, Tony is proud not only of his many accomplishments, but also how the industry has evolved. “I’ve had the pleasure of meeting and working with some of the greatest people in this industry,” he said. “Teaching and learning together is something I will forever be grateful for. I truly am a lucky man.”

In 1993, Tony and his wife Lloydean sold the business to their children. To this day, they live next door to the facility six months of the year. En 1993, Tony et sa femme Lloydean ont vendu l’entreprise à leurs enfants. À ce jour, ils vivent à côté de l’établissement six mois par année.

CANADIAN AUTO RECYCLER 2021

“IT WAS LOVE AT FIRST SIGHT —I KNEW RIGHT THEN AND THERE THAT I HAD TO OWN THIS BUSINESS.” – TONY CARCONE, ORIGINAL OWNER OF CARCONE’S AUTO RECYCLING

« C’ÉTAIT LE COUP DE FOUDRE — JE SAVAIS À CE MOMENT-LÀ QUE JE DEVAIS ÊTRE PROPRIÉTAIRE DE CETTE ENTREPRISE. » – TONY CARCONE, PROPRIÉTAIRE ORIGINAL DE CARCONE’S AUTO RECYCLING

En 1993, Tony et sa femme Lloydean I ont vendu l’entreprise à leurs enfants. Aujourd’hui, leur fils Michael, leur fille Paula et leurs conjoints dirigent l’entreprise. « Ma philosophie dans la vie et dans n’importe quelle entreprise a toujours été de travailler dur. J’ai toujours vécu ma vie comme ça, et elle m’a bien servi. Je suis fier de dire que mes enfants ont la même éthique de travail et qu’elle les sert bien », a déclaré Tony. « Lloydean et moi vivons juste à côté de la cour une demi-année et profiter de vivre au sud de l’autre moitié, a déclaré Tony. « Quand je suis au Canada, j’aime aller travailler tous les jours; même si je n’ai peut-être pas d’emploi permanent ou de responsabilités en raison de mon absence la moitié de l’année, mais je peux toujours trouver quelque chose à faire. Tony dit que la diversité dans les services est un élément essentiel dans cette entreprise et visant à être une longueur d’avance est une grande partie du jeu. « Au début des années 1990, nous avons ajouté la refiniage des roues à notre entreprise, ce qui a été un énorme succès. Au cours des 10 dernières années, nous avons également commencé à exporter des conteneurs remplis de pièces vers de nombreux pays d’outre-mer. Le changement peut être effrayant, mais pas aussi effrayant que de stagner ou d’être laissé pour compte. En regardant en arrière sur les premiers jours, Tony est fier non seulement de ses nombreuses réalisations, mais aussi comment l’industrie a évolué. « J’ai eu le plaisir de rencontrer et de travailler avec certaines des plus grandes personnes de cette industrie », a-t-il dit. « Enseigner et apprendre ensemble est quelque chose dont je serai éternellement reconnaissant. Je suis vraiment un homme chanceux. CAR

SCAN THE SCENE In search of highly-skilled technicians, painters, managers, salespeople or other staff? Finding talent for your business has never been easier!

FIND TOP TALENT TODAY! Visit collisioncommunity.com

YOUR NEXT HIRE IS WAITING FOR YOU!

INTERNATIONAL INSIGHT | PERSPECTIVES INTERNATIONALES

Drawing Parallels

Parallèles de dessin

Developments in auto recycling in Australia

Développements dans le recyclage automobile en Australie

By/Par David Nolan Executive Director, Auto Recyclers Association of Australia

ustralia and Canada are similar in many ways. There are parallels in our heritage, our culture and in fact in the structure of our auto recycling industry. Australia has about 20 million cars on the road and about 800,000 ELVs per year, with the numbers in Canada being 20 to 30 percent greater. The automotive recycling industry in Australia may now be like that of Canada pre-2008. But the Retire Your Ride scrappage incentive program introduced by the Canadian Government represented a game changer which the Automotive Recyclers of Canada (ARC) and its affiliates were able to positively embrace. Your Canadian Auto Recyclers Environmental Code (CAREC) represents a clear statement of the commitment of Canadian businesses to both embracing internationally recognised environmental standards and putting in place processes to secure compliance with them. ARC’s certification program represents a model in industry self-regulation in free market economies. Whilst Australia has various State based regulations covering waste oil, refrigerant, tires and the like these relate to individual waste products within an end-life-vehicle. Australian regulators have consistently resisted treating ELVs as a waste stream in their own right. It is therefore difficult for governments to monitor and enforce environmental compliance. ARC has shown that industry self-regulation based around clear standards and committed industry leadership can be an effective alternate to increased regulation. One activity that has impacted significantly on the auto recycling industry in Australia has been the introduction of the Compulsory Takata Airbags Recall of March 2018. As background, the national Consumer Watchdog (ACCC) started to focus on consumer safety issues relating to faulty Takata Airbags in early 42

CANADIAN AUTO RECYCLER 2021

’Australie et le Canada sont similaires à bien des égards. Il y a des parallèles dans notre héritage, notre culture et en fait dans la structure de notre industrie du recyclage automobile. L’Australie a environ 20 millions de voitures sur les routes et environ 800 000 VLE par an, les chiffres au Canada étant de 20 à 30% plus élevés. L’industrie du recyclage automobile en Australie pourrait maintenant ressembler à celle du Canada avant l’année 2008. Le programme d’encouragement à la casse «Retire Your Ride» mis en place par le gouvernement canadien a changé la donne que les Recycleurs automobiles du Canada (ARC) et ses affiliés ont pu adopter. La Code environnemental canadien des recycleurs automobiles (CAREC) représente une déclaration claire de l’engagement des entreprises canadiennes à adopter des normes environnementales internationalement reconnues et à mettre en place des processus pour assurer leur conformité. Le programme de certification de l’ARC représente un modèle d’autorégulation de l’industrie dans les économies de marché libre. Alors que l’Australie dispose de diverses réglementations nationales couvrant les huiles usagées, les fluides frigorigènes, les pneus et autres, celles-ci concernent les déchets individuels dans un véhicule en fin de vie. Les régulateurs australiens ont toujours refusé de traiter les VLE comme un flux de déchets à part entière. Il est donc difficile pour les gouvernements de surveiller et de faire respecter la conformité environnementale. L’ARC a montré que l’autorégulation de l’industrie basée sur des normes claires et un leadership industriel engagé peut être une alternative efficace à une réglementation accrue. Une activité qui a eu un impact significatif sur l’industrie du recyclage automobile en Australie était l’introduction du rappel obligatoire des coussins gonflables Takata de mars 2018.

INTERNATIONAL INSIGHT | PERSPECTIVES INTERNATIONALES

2017. It carried out a major investigation including studying developments in the USA and Europe. Whilst a number of OEMs had initiated voluntary recalls some years earlier the ACCC came to the view that voluntary programs were insufficient. The ACCC issued compulsory regulations from March 2018 with the primary focus being on OEMs replacing faulty Airbags in vehicles on the road. This represented some 5.5 million airbags at that time. The Recall Notice provided that OEMs must use their best endeavors to account for every faulty Takata airbag they had brought into Australia. The sale of second-hand Affected airbags was made illegal, and auto recyclers were required to check their inventory and notify OEMs of any Recall airbags in their possession. OEMs were then obligated to recover these from the recycler. The Auto Recyclers Association of Australia (ARAA) was engaged by all OEMs (other than VW Group and Jaguar Land Rover) to collect their faulty airbags from the salvage sector and return these to the OEM. During the past two years ARAA has undertaken a major program to visit auto recycling businesses nationally and collect airbags as well as obtain VIN files for the purpose of checking on Affected Vehicles previously scrapped. Outcomes from this program include:

AC TI VI T Y

OUTCOM E

No. of Visits to workplaces

4,587

Unique businesses visited

1,468

No. of businesses from whom VIN files obtained No. of VINS washed

En toile de fond, le Consumer Watchdog (ACCC) national a commencé à se concentrer sur les problèmes de sécurité des consommateurs liés aux coussins gonflables Takata défectueux au début de 2017. Il a mené une enquête d’envergure comprenant notamment l’étude des développements aux États-Unis et en Europe. Alors qu’un certain nombre de OEM avaient lancé des rappels volontaires quelques années plus tôt, l’ACCC a estimé que les programmes volontaires étaient insuffisants. L’ACCC a publié des règlements obligatoires à partir de mars 2018, l’accent étant mis principalement sur le remplacement des coussins gonflables défectueux dans les véhicules sur la route par les OEM. Cela représentait à l’époque 5,5 millions de coussins gonflables. L’avis de rappel disait que les équipementiers devaient faire de leur mieux pour rendre compte de chaque coussin gonflable Takata défectueux qu’ils avaient introduit en Australie. La vente de coussins gonflables affectés était rendue illégale, et les recycleurs automobiles ont été tenus de vérifier leur inventaire et d’informer les équipementiers de tout coussin gonflable de rappel en leur possession. Les équipementiers étaient alors tenus de les récupérer auprès du recycleur. L’Auto Recyclers Association of Australia (ARAA) a été engagée par tous les équipementiers (autres que VW Group et Jaguar Land Rover) pour récupérer

554 880,500

No. of Affected Takata Airbags identified

84,518

No. of Airbags recovered

21,132

One activity that has impacted significantly on the auto recycling industry in Australia has been the introduction of the Compulsory Takata Airbags Recall of March 2018. Une activité qui a eu un impact significatif sur l’industrie du recyclage automobile en Australie a été l’introduction du rappel obligatoire des airbags Takata de mars 2018.

This has represented an unprecedented level of direct contact with auto recycling businesses. It has laid the foundation for continuing engagement around environmental and industry standards issues. As a consequence, ARAA has already introduced a Certified Automotive Recycler program that borrows heavily from the Canadian experience. We will soon be introducing Retire Your Ride and Car Heaven vehicle scrappage programs into Australia.

Cela représente un niveau sans précédent de contact direct avec les entreprises de recyclage automobile. Il a jeté les bases d’un engagement continu autour des questions de normes environnementales et industrielles. En conséquence, ARAA a déjà mis en place un programme de recyclage automobile certifié qui s’inspire largement de l’expérience canadienne. Nous allons bientôt introduire les programmes de mise à la casse des véhicules Retire Your Ride et Car Heaven en Australie. CANADIANRECYCLER.CA

INTERNATIONAL INSIGHT | PERSPECTIVES INTERNATIONALES

CONNECTING Parachute Software and David Nolan of the Automotive Recyclers Association of Australia (ARAA) were connected through the International Roundtable on Auto Recycling (IRT) forums in Quebec City in 2010 and again in Liverpool in 2012. Both organizations shared a mutual interest in evolving auto recycling processes based on their unique skills and experience. The first software system conceived by the eventual business partners was the Auto Recyclers Written-Off Vehicle Register in early 2013. This system simplified the process of notifying state road authorities of written off VINs, to increase compliance and reduce concerns of these VINs being repurposed and registered on stolen vehicles. The system captured all of the required information through an online system, and connected this data seamlessly with the individual state authorities, improving reporting and removing a manual, paper-based process. Faced with a daunting task but important opportunity, ARAA and Parachute worked together again in 2018 to design and deploy software solutions for tracking the removal and destruction of defective Takata Airbags in Australian vehicles. The system was designed to regularly update the list of eligible airbags from vehicle VIN files across all affected OEMs. Auto Recyclers were given access to the software to lookup vehicle VINs and process the airbag return and to certify the destruction of the airbag. Working collaboratively, Parachute assisted ARAA in deploying a mobile app for simplifying the data entry process for improved efficiency and reporting. Looking forward, ARAA will launch their vehicle scrappage programs in early 2021, with the support of Parachute Software. Based on an agreement with the Automotive Recyclers of Canada (ARC), the Retire Your Ride and Car Heaven brands will be expanded into the Australian market and will continue to evolve partnerships that have existed between Canada and Australia, bringing innovative solutions to the respective countries.

CANADIAN AUTO RECYCLER 2021

leurs coussins gonflables défectueux auprès du secteur de la récupération et les renvoyer à l’OEM. Au cours des deux dernières années, ARAA entrepris un programme majeur pour visiter les entreprises de recyclage automobile à l’échelle nationale et collecter les coussins gonflables Takata ainsi que obtenir les fichiers VIN dans le but de vérifier les véhicules concernés précédemment mis au rebut. Les résultats de ce programme comprennent:

ACTIVITÉ

RÉ S U LTAT

Nombre de visites sur les lieux de travail

4,587

Entreprises uniques visitées

1,468

Nombre d’entreprises auprès desquelles les fichiers VIN ont été obtenus

554

Nombre de VINS lavés

880,500

Nombre de coussins gonflables Takata concernés identifiés

84,518

Nombre d’airbags récupérés

21,132

INTERNATIONAL INSIGHT | PERSPECTIVES INTERNATIONALES

David Nolan is the executive director of Auto Recyclers Association of Australia. David Nolan est le directeur exécutif de le Association des recycleurs automobiles d’Australie.

Internationalisation of the Australian Auto Recycling Industry Auto recycling became a recognized industry from the early 1970’s. Prior to that the volume of vehicles and the geographic spread of businesses meant recyclers were predominantly “cottage” businesses. From the late-1970’s a number of operators commenced visits to Japan to buy and import salvage vehicles and parts. For the next 30 years these businesses grew and prospered, many benefitting from the fact that outer metropolitan sites they started on had now become prime development land. From the mid-2000’s a number of Middle Eastern, African and Asian countries became major trading hubs for second-hand vehicles and vehicle parts. Australia became of interest as a source for right-hand drive vehicle and parts stock. There has been a dramatic shift in the salvage market in Australia during the past 15 years with a major focus being on the export of vehicles and parts to trading hubs such as Dubai. The make-up of the industry has also changed with many international family networks becoming established in auto recycling businesses. This is probably reflective of a trend occurring in many other countries. I would like to recognize the great support Steve Fletcher and Ed McDonald have given our Association over the past decade as we have sought to raise the standards of automotive recycling in Australia. Hopefully when the Pandemic subsides, we can continue to meet at international events like the International Roundtable on Auto Recycling, scheduled for late 2021 in Japan. Until then we will continue to share resources, successes and challenges between Canada and Australia and like-minded countries and recyclers who want to continue to advocate for professional auto recyclers.

Internationalisation de l’industrie Australienne du Recyclage Automobile Le recyclage automobile est devenu une industrie reconnue à partir du début des années 1970. Auparavant, le volume de véhicules et la répartition géographique des entreprises signifiaient que les recycleurs étaient principalement des entreprises «familiales». À partir de la fin des années 70, un certain nombre d’opérateurs ont commencé à se rendre au Japon pour acheter et importer des véhicules et des pièces de rechange. Au cours des 30 années suivantes, ces entreprises ont grandi et prospéré, beaucoup profitant du fait que les sites métropolitains extérieurs sur lesquels elles avaient commencé étaient désormais devenues des terrains de développement de premier ordre. À partir du milieu des années 2000, un certain nombre de pays du Moyen-Orient, d’Afrique et d’Asie sont devenus des centres commerciaux importants pour les véhicules d’occasion et les pièces détachées. L’Australie est devenue une source d’intérêt pour le stock de véhicules et de pièces à conduite à droite. Il y a eu un changement radical dans le marché du sauvetage en Australie au cours des 15 dernières années, l’accent étant mis principalement sur l’exportation de véhicules et de pièces vers des centres commerciaux tels que Dubaï. La composition de l’industrie a également changé avec l’établissement de nombreux réseaux familiaux internationaux dans les entreprises de recyclage automobile. Cela reflète probablement une tendance qui se produit dans de nombreux autres pays. Je voudrais saluer le grand soutien que Steve Fletcher et Ed McDonald ont apporté à notre association au cours de la dernière décennie alors que nous cherchions à élever les normes du recyclage automobile en Australie. Espérons que lorsque la pandémie s’atténuera, nous pourrons continuer à nous rencontrer lors d’événements internationaux comme la table ronde internationale sur le recyclage automobile, prévue pour la fin de 2021 au Japon. D’ici là, nous continuerons de partager nos ressources, nos réussites et nos défis entre le Canada et l’Australie et les pays et les recycleurs partageant les mêmes idées qui veulent continuer à défendre les recycleurs automobiles professionnels. CAR

CONNEXION Parachute Software et David Nolan de l’Automotive Recyclers Association of Australia (ARAA) ont été connectés par le biais des forums de la Table ronde internationale sur le recyclage automobile (IRT) à Québec en 2010 et de nouveau à Liverpool en 2012. Les deux organisations partageaient un intérêt mutuel pour l’évolution des processus de recyclage automobile en fonction de leurs compétences et de leur expérience uniques. Le premier système logiciel conçu par les partenaires commerciaux éventuels a été le Registre des véhicules radiés auto recycleurs au début de 2013. Ce système a simplifié le processus d’avis des autorités routières de l’État des VIN radiés, afin d’accroître la conformité et de réduire les craintes que ces VIN soient réutilisées et immatriculées sur des véhicules volés. Le système a saisi toutes les informations requises par le biais d’un système en ligne, et a connecté ces données de manière transparente avec les autorités de l’État, améliorant les rapports et supprimant un processus manuel basé sur le papier. Confrontés à une tâche ardue mais importante, ARAA et Parachute

ont de nouveau travaillé ensemble en 2018 pour concevoir et déployer des solutions logicielles pour suivre l’enlèvement et la destruction des airbags Takata défectueux dans les véhicules australiens. Le système a été conçu pour mettre à jour régulièrement la liste des coussins gonflables admissibles provenant des fichiers niv des véhicules dans tous les équipementiers touchés. Les recycleurs automatiques ont eu accès au logiciel pour rechercher les VÉHICULES VIN et traiter le retour de l’airbag et certifier la destruction de l’airbag. En collaboration, Parachute a aidé ARAA à déployer une application mobile pour simplifier le processus de saisie des données afin d’améliorer l’efficacité et les rapports. À l’avenir, l’ARAA lancera ses programmes de mise à la ferraille de véhicules au début de 2021, avec l’appui de Parachute Software. Sur la base d’une entente avec les Recycleurs automobiles du Canada (ARC), les marques Retire Your Ride et Car Heaven seront étendues au marché australien et continueront d’évoluer dans des partenariats qui ont existé entre le Canada et l’Australie, apportant des solutions novatrices aux pays respectifs. CANADIANRECYCLER.CA

INDUSTRY INSIGHTS | APERÇU DE L’INDUSTRIE

Charging Ahead ARC to unveil whitepaper on EV recycling

Charger Sur ARC dévoile un livre blanc sur le recyclage des EV

By/Par Allison Rogers and Gideon Scanlon

his summer, a newcomer to the auto recycling sector set her mind to solving an existential problem facing the sector. Western University student Brenda Yu, a research intern for the Automotive Recyclers of Canada (ARC) was tasked with researching the challenges facing recyclers dealing with electric vehicles and their batteries. Her findings were published in an ARC-backed whitepaper which covers the best practices and tips for the removal and recycling of EV batteries when they reach the end-of-life stage. “There aren’t really any policies or processes in place for recyclers if an EV ends up in their facility. There are a lot of questions regarding how we can reuse batteries and how they can be safely disassembling the vehicles.” Yu told Canadian Auto Recyclers. “Our goal with the whitepaper is to figure out a way to perhaps combine the processes by OEMs, policymakers and everyone else that is—or should be—involved in the process and figure out the safest way to solve these challenges.” 46

CANADIAN AUTO RECYCLER 2021

et été, une nouvelle venue dans le secteur du recyclage automobile a décidé de résoudre un problème existentiel auquel fait face le secteur. L’étudiante [Western Université] Brenda Yu, stagiaire de recherche pour les Recycleurs automobiles du Canada (ARC), était chargée d’étudier les défis auxquels font face les recycleurs en matière de batteries de véhicules électriques. En novembre, ses résultats ont été publiés dans un livre blanc soutenu par l’ARC qui couvre les meilleures pratiques et des conseils pour le retrait et le recyclage des batteries de VE lorsqu’elles atteignent la phase de fin de vie. «Il n’existe pas vraiment de politiques ou de processus en place pour les recycleurs si un véhicule électrique finit dans leur établissement. Il y a beaucoup de questions sur la façon dont nous pouvons réutiliser les batteries et comment elles peuvent démonter les véhicules en toute sécurité. » Yu a dit à Canadian Auto Recyclers. «Notre objectif avec le livre blanc est de trouver un moyen de combiner peut-être les processus des OEM, des décideurs et de tous ceux qui sont - ou

INDUSTRY INSIGHTS | APERÇU DE L’INDUSTRIE

ARC intern researcher Brenda Yu La etudiante recherche d’ARC Brenda Yu.

Though the issue is widespread, Yu said she’s recognized a lack of connection in the industry. While many are aiming to develop more streamlined guides for EV batteries, Yu says few appear to be working together to achieve their respective goals. “A lot of companies are still stuck in their respective bubbles,” said Yu. “Some will develop this big and beautiful ideas, but they’d only be achievable in a world without policies or safety standards. They’re great ideas, but there are often logistical issues.” As for the whitepaper, Yu says there are two key takeaways. “We’re looking at both reusing and repurposing efforts—which one is better, per se, which one will be safer from a recycling perspective. The goal is to give the industry access to a tool that can guide the industry toward best practices. In the end, we may not find a solid solution for the entire industry to follow—but we will definitely have developed suggestions and a framework for the sector to continue working on the challenges.”

devraient être - impliqués dans le processus et de trouver le moyen le plus sûr de résoudre ces défis.» Bien que le problème soit répandu, Yu a déclaré qu’elle reconnaissait un manque de connexion dans l’industrie. Alors que beaucoup visent à développer des guides plus rationalisés pour les batteries de VE, Yu dit que peu semblent travailler ensemble pour atteindre leurs objectifs respectifs. «De nombreuses entreprises sont toujours bloquées dans leurs bulles respectives», a déclaré Yu. «Certains développeront ces grandes et belles idées, mais elles ne seraient réalisables que dans un monde sans politiques ni normes de sécurité. Ce sont d’excellentes idées, mais il y a souvent des problèmes logistiques. “ En ce qui concerne le livre blanc, Yu dit qu’il y a deux points à retenir. «Nous examinons à la fois les efforts de réutilisation et de réutilisation - lequel est le meilleur en soi, lequel sera le plus sûr du point de vue du recyclage. L’objectif est de donner à l’industrie l’accès à un outil qui peut leur guider vers les meilleures pratiques. En fin de compte, nous ne trouverons peut-être pas de solution solide pour que l’ensemble de l’industrie suive - mais nous aurons certainement développé des suggestions et un cadre pour que le secteur continue à travailler sur les défis. CAR CANADIANRECYCLER.CA

WOMEN’S AFFAIRS | AFFAIRES FÉMININES

2020’s Woman of the Industry

Femme de l’industrie de 2020

Natalie Miller reflects on the industry during a time of change

Natalie Miller réfléchit sur l’industrie à une époque de changement

By/Par Allison Rogers

his year, Canadian Auto Recyclers names Natalie Miller of Miller Auto Recycling in Fort Erie, Ontario as Woman of the Industry for 2020. Recently named as the Auto Recycler’s Association’s Canadian representative, Miller has previously served on ARA’s Educational Planning Committee for the past two years. As well, she is actively on the Board of Directors for the Ontario Auto Recyclers Association. Canadian Auto Recycler’s recently caught up with Natalie to hear her take on her time as a business leader, the role of Canadians in the ARA, the challenges facing women in the auto recycling sector, and her thoughts on the future of the industry.

On her proudest moment as a business leader: I have to say the way our team handled the initial COVID outbreak in March makes me proud as a business leader. There was a moment for myself, and our team when we realized that everything was changing and we needed to respond quickly. With every decision and action, there were new challenges that arose. We made efficiency and procedural changes immediately, which unfortunately included laying off some staff initially. However, once the government 48

CANADIAN AUTO RECYCLER 2021

Cette année, Canadian Auto Recyclers nomme Natalie Miller de Miller Auto Recycling à Fort Erie, en Ontario, femme de l’industrie pour 2020. Récemment nommée représentante canadienne de l’Auto Recycler’s Association, Miller a déjà été coprésidente du comité de planification de l’OARA . Canadian Auto Recycler a récemment rencontré Natalie pour l’entendre parler de son temps en tant que chef d’entreprise, du rôle des Canadiens dans l’ARA, des défis auxquels font face les femmes dans le secteur du recyclage automobile et de ses réflexions sur l’avenir de l’industrie.

Sur son moment le plus fier en tant que chef d’entreprise: «Je pense à la façon dont nous avons géré l’épidémie initiale de COVID en mars. Après toutes ces années et leurs hauts et leurs bas, c’est le moment où nous nous sommes dit: «les choses ont changé, mais nous allons le faire.» Nous avons apporté rapidement des changements d’efficacité - nous avons dû réduire nos effectifs. Mais cela signifiait que lorsque les subventions sont arrivées, nous n’avons pas eu besoin de faire notre deuxième série de coupes. Certaines personnes mettent tout en pièces, d’autres le mettent ensemble. »

WOMEN’S AFFAIRS | AFFAIRES FÉMININES

Sur les plus grands défis de l’industrie à l’heure actuelle «Vous entendrez beaucoup cela, mais pour une bonne raison, l’approvisionnement en matière de récupération est devenu un défi incroyable. Je parle à des recycleurs du Texas, de Californie et du monde entier - c’est la même chose. «C’est difficile à acheter.» Depuis la pandémie, il y a eu une diminution des accidents car les conducteurs travaillent à domicile. Cela a entraîné une diminution du volume des radiations totales. La vraie question est: «À quoi cela va-t-il ressembler à long terme?» C’est quelque chose pour lequel nous ne savons pas quand cela changera. À chaque amélioration, nous voyons de nouveaux défis. »

Sur son nouveau rôle avec l’ARA:

Natalie Miller, owner of Miller’s Auto Recycling. Natalie Miller, propriétaire de Miller’s Auto Recycling.

“Je viens de commencer mon nouveau rôle en tant que ARA Canadian liaison. Mais je suis impliqué dans l’ARA depuis un certain temps. C’est vraiment intéressant de voir ce que fait l’ARA pour les États-Unis et pour les recycleurs d’automobiles partout en Amérique du Nord. Il y a deux ans, Sandy Blalock m’a demandé de coprésider le comité de planification. J’étais flatté et j’ai dit: «Je vais le prendre.» La vérité est que je ne sais même pas comment mon nom est venu. Je me souviens avoir reçu un appel de Steve Fletcher qui m’a félicité d’être en tête de la liste des finalistes - et je ne savais même pas que j’étais même considéré.»

grants and wage subsidies were announced then clearly outlined, we were able to maintain our level of staff from that point on. There is certainly no better team building exercise than facing the challenges of this pandemic.

On the industry’s biggest challenges at the moment You will hear this often from recyclers right now, but for good reason— salvage procurement has become so incredibly challenging. When on conference calls or in conversation with recyclers all over the Canada, and the US, the same message resonates ‘It is hard to buy, if not near impossible.” The pandemic immediately resulted in less vehicles on the road, which then resulted in a significant decline in the availability of salvage at the auctions. The real question is, “what is this going to look like in the longterm for all recyclers?” It is certainly an area of concern for all recyclers, and our industry as a whole.

On her new role with the ARA: “I’ve just started my new role as the Canadian representative, replacing Dalbert Livingstone. But I have been involved in the ARA’s Education Planning Committee for a while. It’s been really interesting to see what the ARA is doing for the US and for auto recyclers throughout North America. Two years ago, Sandy Blalock asked me to co-chair the planning committee. I was flattered and said, ‘I’ll take it.’ The truth is, I don’t even know how my name came up. I remember getting a message from Steve Fletcher who congratulated me on being at the top of the shortlist—and had no idea I was even being considered.”

THIS YEAR, CANADIAN AUTO RECYCLERS NAMES NATALIE MILLER OF MILLER AUTO RECYCLING IN FORT ERIE, ONTARIO AS WOMAN OF THE INDUSTRY FOR 2020.

CETTE ANNÉE, CANADIAN AUTO RECYCLERS NOMME NATALIE MILLER DE MILLER AUTO RECYCLING À FORT ERIE, EN ONTARIO, FEMME DE L’INDUSTRIE POUR 2020.

CANADIANRECYCLER.CA

WOMEN’S AFFAIRS | AFFAIRES FÉMININES

On the challenges facing woman of the industry: “When I started in the industry, it felt very male dominated, at that point there were only two strong, successful female yard owners in Ontario. Mary Poirier from Valley Automotive being one, she remains incredibly supportive of myself in the industry to this day as well as other women entering the industry. As I became more involved with peer groups, conventions and other industry related events throughout Canada and the US, it was evident over the years that more women are representing the auto recycling industry in a variety of roles. Most recently, my involvement with the ARA Board of Directors has provided the privilege of working with such accomplished women as Sandy Blalock and Shan McMillion. Mentors have a big role to play for anyone entering this industry—especially women. At my very first OARA meeting in 2009, I was approached by Becky Berube of UCC. She was just wonderful to me, and we shared some terrific conversation. At that time, I was not even in the family business yet and my knowledge and experience remained very limited. She was happy to answer my questions and learn more about my background. For the past two years, we served as co-chairs of the ARA Education Planning Committee. Aside from women supporting women in the industry, hands down there have been many male colleagues who have been great mentors. The first one that comes to mind is Marty Hollingshead, he is a passionate, knowledge and progressive auto recycler from outside of Chicago. Marty has visited our operation and provided valuable input, then he was more than gracious in sharing his knowledge when I was able to visit his facility a few years ago. In my early years in auto recycling, I always felt there was an assumption that if you could not do all aspects of the operation then it was a fault in my abilities. I am so grateful to many of my colleague’s male and female for demystifying this for me. Still to this day with over 10 years in the business, I often get asked “What do you do in the business or what do you do day to day?”. I used to take slight offensive to this question, and was never really sure how to properly answer this question, or explain what my daily role entailed. With time, I have learned to take this as an opportunity to reverse the question and learn about the individual who initially posed the question, and their business. It’s true—I don’t actually inventory the parts, but that doesn’t mean I am not capable of running things from a bigger picture perspective. Plenty of women are out there inventorying parts—but I’m more interested in reshaping the business. I used to be more defensive. Now, men who sit down with me often say, ‘yeah, so you actually know what you’re talking about.’”

MENTORS HAVE A BIG ROLE TO PLAY FOR ANYONE ENTERING THIS INDUSTRY—ESPECIALLY WOMEN.

CANADIAN AUTO RECYCLER 2021

Sur les défis auxquels est confrontée la femme de l’industrie: «Quand j’ai commencé dans l’industrie, c’était dominé par les hommes au Canada. Cependant, vous commencez à voir un vote de soutien pour les femmes dans l’industrie. Tout le monde a été si serviable et compréhensif. Les hommes soutiennent tellement les femmes dans l’industrie et s’entraident - et c’est une chose merveilleuse. Les mentors ont un grand rôle à jouer pour quiconque se lance dans cette industrie, en particulier les femmes. Lors de ma toute première réunion OARA en 2009, j’ai été approchée par Becky Berube de l’UCC. Elle était tout simplement merveilleuse pour moi et nous avons eu une longue conversation. À l’époque, je ne savais pas vraiment de quoi elle parlait. Elle était heureuse de l’expliquer. Nous avons ensuite travaillé ensemble en tant que coprésidents du comité de planification de l’ARC. Au fil des ans, elle a été une merveilleuse mentor. En m’impliquant dans des groupes de pairs et des événements de l’industrie, j’ai réalisé qu’il y avait beaucoup plus de femmes impliquées dans l’industrie aux États-Unis.J’ai également fait la connaissance de Sandy Blalock et Shan McMillon, qui sont toutes deux des inspirations. Il est encore dominé par les hommes, mais on accorde moins d’attention aux femmes qui dirigent des entreprises. Marty Hollingshead est un gars «old school», mais il a été formidable. Je dois bien le connaître et il déroule le tapis rouge pour me montrer son entreprise et ses opérations. Il est sérieux, passionné et connaît bien l’industrie. Il est formidable et il est passionné par l’entreprise. Scott Robertson est également formidable. Il est tout au sujet de soutenir l’industrie, et voit aider les femmes dans l’industrie comme faisant partie de cela. Au Canada, on suppose que si vous n’exercez pas certains rôles, vous ne pouvez pas vraiment comprendre comment fonctionne l’industrie. L’une des questions qui me sont souvent posées est: «Mais que faites-vous réellement dans l’entreprise?» C’est vrai - je n’inventorise pas réellement les pièces, mais cela ne veut pas dire que je ne suis pas capable d’exécuter les choses dans une perspective plus large. Beaucoup de femmes inventorient des pièces, mais je suis plus intéressée par la refonte de l’entreprise. J’étais plus sur la défensive. Maintenant, les hommes qui s’assoient avec moi disent souvent: «Oui, donc vous savez vraiment de quoi vous parlez.» CAR

BODYWORX THE VOICE OF COLLISION REPAIR TECHS & PAINTERS

PROFESSIONAL

TAKE PRIDE. Written by professionals. For professionals.

Bodyworx Professional - the magazine written exclusively for professional autobody technicians. Celebrate and take pride in being an autobody technician; read about accomplishments, new releases, new techniques, and most importantly, feel the excitement that comes with being a professional autobody technician.

s u b s c r i be f o r fre e @bo d ywo r xm a g .c o m

EVENT | ÉVÉNEMENT

Unretiring Retire Your Ride — Not Cash For Clunkers

Retraite sans retraite — Pas Cash for Clunkers

Government can improve both the industry and the environment

Le gouvernement peut améliorer à la fois l’industrie et l’environnement

By/Par Gideon Scanlon

ith the slow return to normal life after months of social isolation, American and Canadian politicians will soon turn their head to another problem—a sluggish economy. What role the automotive aftermarket will play in this remains to be seen. In making their policy decisions, lawmakers should turn to the history books. It is to be hoped that, in their studies, they pay attention to the different approaches taken by the American and Canadian governments in their efforts to use the auto recycling sector to help kick-start the economy during its last major upheaval. During the world’s last major economic downturn, the United States developed policies designed to incentivize the scrapping of older vehicles. The approach paid out massive premiums to anyone wanting to buy a new vehicle and they were not overly concerned with what happened to the older vehicle that was turned in. In contrast, the Canadian Government adopted a number of policies designed to reduce vehicle emissions and if that happened to stimulate the economy, that was a side benefit. Thus was born the National Vehicle Scrappage Program, branded as Retire Your Ride. The Canadian program paid a modest premium to drivers who sold functional, older vehicles to accredited auto recyclers. By the time it ended in 2011, more than 100,000 older, environmentally damaging vehicles had been taken off Canada’s roads—far more than even the most optimistic Government predictions. Of course, the program also accelerated the transformation of the Canadian auto recycling industry, which had been moving from a disorganized industry with immense variation in standards and practices, into the more professionalized sector it is today. Only those recyclers trained in and audited for their acceptance of the National Code of Practice regarding environmental best practices in auto recycling benefitted from the program during its run. 52

CANADIAN AUTO RECYCLER 2021

vec le lent retour à la vie normale après des mois d’isolement social, les politiciens américains et canadiens vont bientôt tourner la tête vers un autre problème: une économie atone. Il reste à voir quel rôle le marché secondaire de l’automobile jouera à cet égard. Pour prendre leurs décisions politiques, les législateurs devraient se tourner vers les livres d’histoire. Il faut espérer que, dans leurs études, ils prêtent attention aux différentes approches adoptées par les gouvernements américain et canadien dans leurs efforts à utiliser le secteur du recyclage automobile pour aider à relancer l’économie lors de son dernier bouleversement majeur. Au cours du dernier ralentissement économique majeur dans le monde, les États-Unis ont élaboré des politiques destinées à encourager la mise au rebut des véhicules plus anciens. L’approche versait des primes massives à quiconque souhaitait acheter un nouveau véhicule et n’était pas trop préoccupé par ce qui était arrivé à l’ancien véhicule qui avait été remis. En revanche, le gouvernement canadien a adopté un certain nombre de politiques visant à réduire les émissions des véhicules et si cela arrivait à stimuler l’économie, c’était un avantage secondaire. Ainsi est né le programme national de mise à la casse des véhicules, sous la marque Retire Your Ride. Le programme canadien versait une prime modeste aux conducteurs qui vendaient des véhicules fonctionnels et plus anciens à des recycleurs automobiles accrédités. À sa fin en 2011, plus de 100 000 véhicules plus anciens et nuisibles à l’environnement avaient été retirés des routes du Canada - bien plus que même les prévisions les plus optimistes du gouvernement. Bien entendu, le programme a également accéléré la transformation de l’industrie canadienne du recyclage automobile, qui était passée d’une industrie désorganisée aux normes et pratiques extrêmement variées, au

EVENT | ÉVÉNEMENT

In contrast, the Canadian Government adopted a number of policies designed to reduce vehicle emissions and if that happened to stimulate the economy, that was a side benefit. Thus, was born the National Vehicle Scrappage Program, branded as Retire Your Ride. Unlike the U.S., the Canadian government has adopted a number of policies to reduce vehicle emissions and, in order to stimulate the economy, this was a secondary benefit. The result was the national vehicle scrappage program called “Retire Your Ride”. En revanche, le gouvernement canadien a adopté un certain nombre de politiques visant à réduire les émissions des véhicules et, si cela a stimulé l’économie, c’était un avantage secondaire. Ainsi est né le Programme national de mise à la ferraille des véhicules, de marque Retire Your Ride. Contrairement aux États-Unis, le gouvernement canadien a adopté un certain nombre de politiques visant à réduire les émissions des véhicules et, afin de stimuler l’économie, il s’agissait d’un avantage secondaire. Le résultat a été le programme national de mise à la ferraille des véhicules appelé « Retire Your Ride ».

The legacy of the Retire Your Ride program has been a long-lasting one. While Federal dollars were no longer devoted to the program, the industry stepped in to play a similar role. The National Code of Practice was succeeded by the Auto Recyclers of Canada-led Canadian Auto Recyclers Environmental Code. The organization also continued to operate the similar Retire Your Ride program on a volunteer basis. While primarily conceived as a program that would benefit the environment, the policy helped drive new vehicle sales in Canada—something even OEMs began to notice. By 2010, OEMs began to petition the Government to increase the program—which had an initial budget of less than $100 million—and offer far larger incentives to participants. When the governing Tories resisted this, the OEMs changed their strategy. In fact, even before the program became voluntary, General Motors, Hyundai, Ford and Chrysler began to provide new vehicle rebate incentives to drivers who participated. In general terms, the Canadian approach to vehicle scrappage was an unqualified success. The USA’s effort, called Cash For Clunkers and officially known as the Car Allowance Rebate System, was—on paper—a bit like the Canadian program, but was also hastily put together. With a budget of $3 billion U.S. and offering vehicle rebates of up to $4,500 for recycling certain models, the American model burned through its cash in a few weekends. Its high profile also served to make the program a magnet for abuse—and bad press. Due to the artificial value placed on otherwise worthless vehicles, stories of unrecycled vehicles being resold with illegally altered VINs began to appear in news reports. While this spurred the U.S. Government to create a searchable database of VIN numbers, the program’s reputation would not recover. In the aftermath of the program, its overall legacy was also tarnished by academics. One widely cited article that appeared in the journal Economics Quarterly, is often considered to be the last word on the program’s overall performance.

secteur plus professionnalisé qu’il est aujourd’hui. Seuls les recycleurs formés et audités ont bénéficié du programme pendant son exécution. L’héritage du programme Retire Your Ride est durable. Alors que les dollars fédéraux n’étaient plus consacrés au programme, l’industrie est intervenue pour jouer un rôle similaire. Le Code de pratique national a été remplacé par le Code environnemental des recycleurs d’automobiles du Canada, dirigé par les recycleurs automobiles du Canada. L’organisation a également continué à gérer le programme similaire a Retire Your Ride sur une base bénévole. Bien que conçue principalement comme un programme qui profiterait à l’environnement, la politique a contribué à stimuler les ventes de véhicules neufs au Canada, ce que même les équipementiers ont commencé à remarquer. En 2010, les équipementiers ont commencé à demander au gouvernement d’augmenter le programme - dont le budget initial était inférieur à 100 millions de dollars - et d’offrir des incitations beaucoup plus importantes aux participants. Lorsque les Tories résistent à cela, les OEM ont changé leur stratégie. En fait, avant même que le programme ne devienne volontaire, General Motors, Hyundai, Ford et Chrysler ont commencé à offrir des rabais sur les véhicules neufs aux conducteurs qui y ont participé. En termes généraux, l’approche canadienne de la mise à la casse des véhicules a été un succès sans réserve. L’effort des États-Unis, appelé Cash For Clunkers et officiellement connu sous le nom de Car Allowance Rebate System, ressemblait - sur papier - un peu au programme canadien, mais a également été mis sur pied à la hâte. Avec un budget de 3 milliards de dollars et offrant des rabais sur les véhicules allant jusqu’à 4500 dollars pour le recyclage de certains modèles, le modèle américain a brûlé sa trésorerie en quelques week-ends. Sa notoriété a également contribué à faire du programme un aimant pour les abus - et la mauvaise presse. En raison de la valeur artificielle accordée à des véhicules autrement sans valeur, des histoires de véhicules non recyclés revendus avec des VIN illégalement modifiés ont commencé à apparaître dans les reportages. Bien que cela ait incité le gouvernement américain à créer une base de données consultable des numéros de VIN, la réputation du programme ne se rétablissait pas. À la suite du programme, sa réputation globale a également été ternie par les universitaires. Un article largement cité paru dans la revue Economics Quarterly est souvent considéré comme le dernier mot sur la performance globale du programme. While the continued existence of the Retire Your Ride program stands as a testament to the strength of such a well-designed alternative approach, it remains to be seen if Canadian politicians will once again consider funding such a plan due to its association with Cash for Clunkers.

Si le maintien du programme “Adieu Bazou” témoigne de la force d’une telle approche alternative bien conçue, il reste à voir si les politiciens canadiens envisageront à nouveau de financer un tel plan en raison de son association avec “Cash for Clunkers”

CANADIANRECYCLER.CA

EVENT | ÉVÉNEMENT The USA’s effort, called Cash For Clunkers and officially known as the Car Allowance Rebate System, was—on paper—a bit like the Canadian program, but was hastily put together. L’effort des États-Unis, appelé Cash For Clunkers et officiellement connu sous le nom de Car Allowance Rebate System, était sur le papier - un peu comme le programme canadien, mais il a été mis en place à la hâte.

In, The Effects of Fiscal Stimulus: Evidence from the 2009 Cash for Clunkers Program, authors Atif Mian and Amir Sufi argued that, despite spurring a spike in vehicle sales during the length of the program, the lasting effect on vehicles sold was negligible. “In the subsequent 10 months after the program (September 2009–June 2010), high-clunker cities purchased signiﬁcantly fewer automobiles than low-clunker cities. By the end of June 2010, one year after the program, the cumulative purchases of high- and low-clunker cities from July 2009 to June 2010 were almost the same,” wrote academics Atif Mian and Amir Sufi.

WHILE THE CONTINUED EXISTENCE OF THE RETIRE YOUR RIDE PROGRAM STANDS AS A TESTAMENT TO THE STRENGTH OF SUCH A WELL-DESIGNED ALTERNATIVE APPROACH, IT REMAINS TO BE SEEN IF CANADIAN POLITICIANS WILL ONCE AGAIN CONSIDER FUNDING SUCH A PLAN DUE TO ITS ASSOCIATION WITH CASH FOR CLUNKERS. While this may be a damning indictment of the U.S.’s approach, what is frequently forgotten is that, while Mian and Sufi concluded that the program itself was not a great success, they stop far short of saying all vehicle scrappage incentivization programs are likely to have similar results. “Furthermore, our ﬁndings on the reversal of the CARS program may not apply to other forms of government stimulus. It is conceivable that alternatively designed stimulus programs (e.g., extending unemployment beneﬁts) have different implications for the economy.” While the continued existence of the Retire Your Ride program stands as a testament to the strength of such a well-designed alternative approach, it remains to be seen if Canadian politicians will once again consider funding such a plan due to its association with Cash for Clunkers. Should they have the courage to once again support a Federal Government-funded scrappage program, however, they will be pleasantly surprised. The program infrastructure that the Canadian Government helped develop almost a decade ago to make the program a success in 2009 still exists–and still works effectively. If vehicle scrappage programs are under review, decision-makers should look no further than the successful Canadian Retire Your Ride Program. 54

CANADIAN AUTO RECYCLER 2021

BIEN QUE L’EXISTENCE CONTINUE DU PROGRAMME RETIRE YOUR RIDE TÉMOIGNE DE LA FORCE D’UNE APPROCHE ALTERNATIVE AUSSI BIEN CONÇUE, IL RESTE À VOIR SI LES POLITICIENS CANADIENS ENVISAGERONT UNE FOIS DE PLUS DE FINANCER UN TEL PLAN EN RAISON DE SON ASSOCIATION AVEC CASH FOR CLUNKERS. Dans The Effects of Fiscal Stimulus: Evidence from the 2009 Cash for Clunkers Program, les auteurs Atif Mian et Amir Sufi ont fait valoir que, malgré une augmentation des ventes de véhicules pendant la durée du programme, l’effet durable sur les véhicules vendus était négligeable. «Au cours des 10 mois qui ont suivi le programme (septembre 2009 - juin 2010), les villes “High-clunker” ont acheté beaucoup moins d’automobiles que les villes “low-clunker”. À la fin de juin 2010, un an après le programme, les achats cumulés de villes “High-clunker” et “Low-clunker” de juillet 2009 à juin 2010 étaient presque les mêmes », ont écrit les universitaires Atif Mian et Amir Sufi. Bien que cela puisse être une mise en accusation accablante de l’approche américaine, ce que l’on oublie souvent, c’est que, bien que Mian et Sufi aient conclu que le programme lui-même n’était pas un grand succès, ils s’arrêtent bien avant de dire que tous les programmes d’incitation à la casse de véhicules sont susceptibles de ont des résultats similaires. «De plus, nos conclusions sur le renversement du programme CARS peuvent ne pas s’appliquer à d’autres formes de relance gouvernementale. Il est concevable que des programmes de relance conçus alternativement (par exemple, l’extension des prestations de chômage) aient des implications différentes pour l’économie. » Bien que l’existence continue du programme Retire Your Ride témoigne de la force d’une approche alternative aussi bien conçue, il reste à voir si les politiciens canadiens envisagent à nouveau de financer un tel plan en raison de son association avec Cash for Clunkers. S’ils ont le courage de soutenir une fois de plus un programme de mise à la casse financé par le gouvernement fédéral, ils seront agréablement surpris. L’infrastructure du programme que le gouvernement canadien a aidé à développer il y a près de dix ans pour faire du programme un succès en 2009 existe toujours - et fonctionne toujours efficacement. Si les programmes de mise à la casse des véhicules sont à l’étude, les décideurs ne devraient pas chercher plus loin que le programme canadien Retire your ride. CAR

CONNECT WITH COPART CANADA IN THE BEGINNING, Copart was a single salvage yard in Vallejo, California founded by Willis J. Johnson in 1982. TODAY, Copart is a global leader in online vehicle auctions and operates more than 190 locations in 11 countries with over 125,000 vehicles up for auction on a day-to-day basis. In 2003 the company opened its first Canadian location in Toronto, Ontario, and continued to expand from there. Steve Macaluso joined Copart Canada in 2013 as the managing director where he led the company’s new market strategy throughout its global expansion. As an essential business, Copart locations stayed open throughout the pandemic, and was able to continue selling cars on behalf of their customers to interested global buyers. This allowed their business to remain steady during the pandemic. “As soon as the pandemic hit our country, we immediately administered thorough safety policies at our locations,” Macaluso explained. “Our incredible technology team also worked on inventing the Virtual Queue technology that was adopted in all our locations. This technology allows yard visitors to sign in online and wait for their turn to be served from the comfort of their cars.”

Copart operates 7 physical locations across Canada, and the company is continuing to invest into their current facilities through land acquisitions and property enhancements. “Our most important goal in 2021 is to continue to keep our customers and employees safe during the existing pandemic,” Macaluso said. “We will continue to grow our national footprint to support our national and regional automotive sellers.” Keeping customers and employees safe is the top goal while the pandemic continues to be an everyday reality, but that doesn’t mean business growth has to be compromised altogether. In fact, according to Macaluso, Copart is launching several new technologies to boost customer experience. “In 2021, we have several technology enhancements that we look forward to implementing to enhance our online auction experience,” said Steve Macaluso. “These enhancements include providing 360-degree footage of vehicles sold on Copart.ca and more.”

Copart takes pride in supporting its local communities in times of need. When the Calgary hailstorm hit in June of 2020 Copart Canada was quick to jump into action according to Macaluso. Causing over $1.2 billion in damages, the natural disaster was deemed as Canada’s fourth costliest catastrophe. “It was incredible that, in a moment’s notice, employees flew in from all regions of Canada to support our Calgary team in managing and processing the thousands of vehicles consigned to Copart during the natural disaster,” said Macaluso. “By picking up affected vehicles on behalf of insurance companies, we are proud to have contributed toward helping the impacted communities focus on healing.” Steve Macaluso

CONTACT YOUR NEAREST COPART LOCATION | VISIT US AT COPART.CA

INDUSTRY INSIGHTS | PERSPECTIVES DE L’INDUSTRIE

Reselling Grades Failing

échec de la revente des notes

As cross-business inventory networks become normal, the collision sector complains

Alors que les réseaux d’inventaire interentreprises deviennent normaux, le secteur des collisions se plaint

By/Par Gideon Scanlon

n March of 2018, recyclers attending the OARA Annual conference and Trade Show heard a speech from industry advocate J.C. Cahill. As keynote speaker, he told the audience that auto recyclers who wanted to compete should be doing three things: keeping track of competitors inventories in order to offer their customers access to a broader marketplace, providing clear photographs and consistent grading information to customers and reaching out to auto repair facilities in order to build relationships. At the time, Canadian Auto Recyclers had conducted a survey of listeners. Of the 23 attendees who answered the short questionnaire, just two took issue with the content of the speech. In both cases, the concern stated was that it did not provide the respondent with new information. The other 21 felt the advice wasn’t just good, but novel. Two years on, and it seems time to reconsider the value of this advice. The first piece—that recyclers should be listing products found in competitors inventories has become standard practice throughout the industry. In fact, were this advice to be given out at an association meeting today, it would appear so obvious that it would be met with rolled eyes. Just as stockbrokers do not need to be reminded to buy low and sell high, auto recyclers know that it is better to act as a parts middleman than to disappoint a client. The second part, that auto recyclers should be making photos of parts and parts grading information clear and consistent has also been widely accepted. Unfortunately, with this wide acceptance of the need for cleareyed and honest parts appraisals, the possibility of abuse has become too tempting for some bad actors. Perhaps the collision repair community’s feelings on the current parts-grading standards are best summed up by the words of one disenchanted customer who spoke with Canadian Auto Recycler. With some recycled parts providers providing misleading photos and optimistic gradings, the system is falling apart. Worse, with many parts 56

CANADIAN AUTO RECYCLER 2021

n mars 2018, les recycleurs participant à la conférence annuelle et au salon commercial OARA ont entendu un discours du défenseur de l’industrie J.C. Cahill. En tant que conférencier principal, il a déclaré à l’auditoire que les recycleurs automobiles qui voulaient être compétitifs devraient faire trois choses: suivre les inventaires des concurrents afin d’offrir à leurs clients un accès à un marché plus large, fournir des photographies claires et des informations de classement cohérentes aux clients et tendre la main. aux installations de réparation automobile afin d’établir des relations. À l’époque, Canadian Auto Recyclers avait mené un sondage auprès des auditeurs. De les 23 participants qui ont répondu au bref questionnaire, deux seulement ont contesté le contenu du discours. Dans les deux cas, la préoccupation exprimée était qu’elle ne fournissait pas de nouvelles informations au répondant. Les 21 autres ont estimé que les conseils n’étaient pas seulement bons, mais nouveaux. Deux ans plus tard, il semble temps de reconsidérer la valeur de ces conseils. Le premier élément, à savoir que les recycleurs devraient répertorier les produits trouvés dans les inventaires des concurrents, est devenu une pratique courante dans toute l’industrie. En fait, si ce conseil devait être donné lors d’une réunion d’association aujourd’hui, il semblerait tellement évident qu’il serait accueilli avec des yeux roulés. Tout comme les courtiers en valeurs mobilières n’ont pas besoin de se faire rappeler d’acheter à bas prix et de vendre à prix élevé, les recycleurs automobiles savent qu’il vaut mieux agir comme intermédiaire de pièces que de décevoir un client. La deuxième partie, à savoir que les recycleurs automobiles devraient rendre les photos des pièces et des informations de classement des pièces claires et cohérentes, a également été largement acceptée. Malheureusement, avec cette large acceptation de la nécessité de procéder à des évaluations

INDUSTRY INSIGHTS | PERSPECTIVES DE L’INDUSTRIE

passing through innocent middlemen within the industry, it is becoming harder for buyers to judge the difference between good and bad actors. “Time and time and time again the issue boils down to quality. I just received a A-grade door, which was rusted out on the inner lip. Now I have to fight to get a credit from the supplier,” the collision industry professional said. “Recycler’s need to understand we are forced to put a lifetime warranty on these parts by the insurers. Junk yard parts don’t cut it anymore.” What makes this quote particularly telling is that Canadian Auto Recycler has managed to confirm that the part in question was not originally pulled by the vendor who sold it to the collision repairer. In fact, it appears that the business, once a trusted partner of the repairer, managed to worsen its reputation with a long-time client by relying on a networked inventory partner. What makes this sting even more is that repairers who are generally averse to using recycled parts often make exceptions for businesses they consider honest. As another repairer told the magazine, “Part quality differs from listed on a consistant basis. I won’t work with them unless they are proven to be honest.” Recyclers should note that this problem is having financial repurcussions. In 2020, collision repairers appear to be less interested in working with auto recyclers than in previous years. According to a recent survey of Collision Repair readers have reported using a lower quantity of recycled parts through 2020 than in previous years. While 64 per cent of readers who responded to a survey said their collision facilities used approximately the same amount of recycled parts in 2020 as 2019, close to 30 per cent of respondents indicated they had stopped using as many recycled parts. Just seven per cent indicated increasing the amount of parts purchases from recycling facilities. The survey also indicated a rise in concerns about the quality of recycled parts among collision repair professionals. All respondents agreed that the quality of parts was frequently a disappointment on parts ordered from auto recycling facilities. In 2018, with that figure sat at 80 percent. “Part quality differs from listed on a consistant basis,” wrote one respondent. Part quality labelling inconsistencies might be the most vexing issued

Pricing considerations aside, how would you feel about having recycled parts used to repair your vehicle? Mis à part les considérations de prix, que diriez-vous d’avoir des pièces recyclées utilisées pour réparer votre véhicule?

2017

100%

I prefer new parts / Je préfère les nouvelles pièces

75%

2020

25%

I prefer new parts / I prefer recycled parts / Je préfère les nouvelles Je préfère les pièces pièces recyclées

de pièces claires et honnêtes, la possibilité d’abus est devenue trop tentante pour certains mauvais acteurs. Peut-être que les sentiments de la communauté des carrossiers à l’égard des normes actuelles de classement des pièces sont mieux résumés par les paroles d’un client désenchanté qui s’est entretenu avec Canadian Auto Recycler. Certains fournisseurs de pièces recyclées fournissant des photos trompeuses et des classements optimistes, le système s’effondre. Pire encore, de nombreuses parties passant par des intermédiaires innocents au sein de l’industrie, il devient de plus en plus difficile pour les acheteurs de juger de la différence entre les bons et les mauvais acteurs. «Le problème se résume maintes et maintes fois à la qualité. Je viens de recevoir une porte de qualité A, qui était rouillée sur la lèvre intérieure. Maintenant, je dois me battre pour obtenir un crédit du fournisseur,» le professionnel de l’industrie de la collision m’a dit. «Les recycleurs doivent comprendre que nous sommes obligés de mettre une garantie à vie sur ces pièces par les assureurs. Les pièces de ferraille ne les coupent plus.» Ce qui rend cette citation particulièrement révélatrice, c’est que Canadian Auto Recycler a réussi à confirmer que la pièce en question n’a pas été tirée à l’origine par le vendeur qui l’a vendue au réparateur. En fait, il semble que l’entreprise, autrefois partenaire de confiance du réparateur, ait réussi à empirer sa réputation auprès d’un client de longue date en s’appuyant sur un partenaire d’inventaire en réseau. Ce qui rend cette piqûre encore plus importante, c’est que les réparateurs qui sont généralement opposés à l’utilisation de pièces recyclées font souvent des exceptions pour les entreprises qu’ils considèrent honnêtes. Comme un autre réparateur l’a dit au magazine, «la qualité des pièces diffère de celle des pièces répertoriées sur une base constante. Je ne travaillerai pas avec eux à moins qu’ils ne soient avérés honnêtes». Les recycleurs doivent noter que ce problème a des répercussions financières. En 2020, les carrossiers semblent moins intéressés à travailler avec les recycleurs automobiles que les années précédentes. Selon une récente enquête menée auprès de Collision Repair, les lecteurs ont signalé avoir utilisé une quantité moindre de pièces recyclées jusqu’en 2020 que les années précédentes. Alors que 64% des lecteurs qui ont répondu à un sondage ont déclaré que leurs installations de collision utilisaient approximativement la même quantité de pièces recyclées en 2020 qu’en 2019, près de 30% des répondants ont indiqué qu’ils avaient cessé d’utiliser autant de pièces recyclées. Seulement 7% ont indiqué avoir augmenté le montant des achats de pièces auprès des installations de recyclage. L’enquête a également révélé une augmentation des préoccupations concernant la qualité des pièces recyclées chez les professionnels de la réparation de carrosserie. Tous les répondants ont convenu que la qualité des pièces était souvent une déception sur les pièces commandées aux installations de recyclage automobile. En 2018, ce chiffre était de 80%. «La qualité des pièces diffère de la liste sur une base constante», a écrit un répondant. Les incohérences d’étiquetage de la qualité des pièces sont peut-être les plus vexantes pour les installations de collision, mais ce n’est pas leur seule préoccupation. Les incohérences dans l’apparence d’un produit à son arrivée constituent également une préoccupation majeure. «La plupart des assureurs ne paient qu’une heure à deux heures maximum pour nettoyer les pièces usagées. Nous vérifions donc généralement avec le recycleur la qualité avant de citer les pièces usagées. Nous n’utilisons jamais d’articles tels que les pare-chocs à moins que l’assureur ne le prescrive. Nettoyage le temps est, trop souvent, plus que ce pour quoi nous sommes payés. » Tous les domaines du secteur du recyclage automobile ne sont pas punis CANADIANRECYCLER.CA

INDUSTRY INSIGHTS | PERSPECTIVES DE L’INDUSTRIE

facing collision facilities, but it is not their only concern. Inconsistencies in how a product looks when it arrives is also a major concern. “Most Insurers only pay one to a maximum of two hours to clean-up used parts, so we generally check with the recycler on the quality before quoting used parts. We never use items like bumpers unless its dictated by the insurer. Clean-up time is, too often, more than we are paid to do.” Not all areas of the auto recycling sector are being punished by this dip-infaith. Large, centralized organizations--the very organizations that cross-business inventory networking was designed to help auto recycling facilities compete against--appear to be getting a boost from collision facility concerns. Asked to list which recycling facilities respondents were happiest to order from, respondents named LKQ and SGI Salvage. None answered with the name of a local facility. As one repairer explained, bigger companies with consistent parts grading techiques offered something not offered by independent recyclers adversing competitor’s parts. “There is a quality threshold for parts we accept for our business. We need a business to be honest if it is providing us with parts below our threshold.”

“THERE IS A QUALITY THRESHOLD FOR PARTS WE ACCEPT FOR OUR BUSINESS. WE NEED A BUSINESS TO BE HONEST IF IT IS PROVIDING US WITH PARTS BELOW OUR THRESHOLD.” Another repairer, who would buy from LKQ, but not other recyclers, made a different point. “With price-matching into the equation, the use of LKQ parts is significantly reduced.” This raises another question about the value of listing competitor’s parts in inventories. Is not being able to list a product particularly damaging to a business’s reputation? After a long global pandemic in which most consumers have become more comfortable buying products online, the inconvenience of splitting bulk purchases between vendors is more normal. While a facility offering a smaller, but high-quality parts selection might have been hammered in 2018 by competitors offering broader offerings, it seems the reverse could be true in 2021. While the gulf between auto repair facilities and recyclers may be growing, recyclers appear to be making headway with other groups. The proportion of customers requesting the use of recycled parts appears to be on the rise—likely the result of the sector’s focus on its ecological benefits. In the same survey, close to three-in-ten respondents indicated that customers requested recycled parts over new ones. In fact, where Canadian Auto Recyclers spoke with drivers in 2017, none of the 16 sampled drivers said they felt comfortable having repaired parts used in their vehicle. Following the results of the Collision Repair survey, this magazine reached out to the same 16 drivers. Four stated a preference for recycled products. All of those who had been swayed said they viewed recycled products as more sustainable. “Even if there’s no difference in price, I’d prefer the greener option.”

CANADIAN AUTO RECYCLER 2021

How frequently do you purchase parts from auto recycling businesses?

35.7%

often sometimes never

64.2%

For what reasons do you choose to purchase parts from auto recycling businesses?

100%

92.8

51.7

42.8

28.5

14.2

cost saving

faster access to hard to find parts

customer concerns

insurer requests

preference for used OEM parts over new generic parts

Almost 30 PER CENT of auto repair facilities SPENT MORE on recycler parts in 2020 than in 2021! Just SEVEN PER CENT of auto repair facilities CUT THEIR USE of recycled parts in 2020!

Does your facility have a favoured business partner in the auto recycling business?

93%

INDUSTRY INSIGHTS | PERSPECTIVES DE L’INDUSTRIE À quelle fréquence achetez-vous des pièces auprès d’entreprises de recyclage automobile?

35.7%

souvent parfois jamais

64.2%

Pour quelles raisons choisissez-vous d’acheter des pièces auprès d’entreprises de recyclage automobile?

100%

92.8

51.7

42.8

14.2

Coût économie

plus rapide accès trop dur trouver les pièces

28.5

customer concerns

client soucis

préférence pour les pièces OEM d’occasion par rapport aux pièces neuves générique les pièces

Près de 30 POUR CENT des ateliers de réparation automobile ont DÉPENSÉ PLUS en pièces de recyclage en 2020 qu’en 2021! Seulement SEPT POUR CENT des installations de réparation automobile ont RÉDUIT LEUR UTILISATION de pièces recyclées en 2020! Votre établissement a-t-il une entreprise privilégiée partenaire dans l’automobile entreprise de recyclage?

93%

« IL EXISTE UN SEUIL DE QUALITÉ POUR LES PIÈCES QUE NOUS ACCEPTONS POUR NOTRE ENTREPRISE. NOUS AVONS BESOIN D’UNE ENTREPRISE POUR ÊTRE HONNÊTE SI ELLE NOUS FOURNIT DES PIÈCES EN DESSOUS DE NOTRE SEUIL. par cette trempe dans la foi. Les grandes organisations centralisées - les organisations mêmes avec lesquelles la mise en réseau de l’inventaire interentreprises a été conçue pour aider les installations de recyclage automobile à concurrencer - semblent être stimulées par les préoccupations des installations de collision. Interrogés sur les installations de recyclage auprès desquelles les répondants étaient les plus heureux de commander, les répondants ont nommé LKQ et SGI Salvage. Aucun n’a répondu avec le nom d’un établissement local. Comme l’a expliqué un réparateur, les grandes entreprises dotées de techniques de classement des pièces cohérentes offraient quelque chose qui n’était pas offert par les recycleurs indépendants annonçant les pièces des concurrents. «Il existe un seuil de qualité pour les pièces que nous acceptons pour notre entreprise. Nous avons besoin d’une entreprise pour être honnête si elle nous fournit des pièces en dessous de notre seuil. » Un autre réparateur, qui achèterait à LKQ, mais pas à d’autres recycleurs, a fait un point différent. «Avec la mise en correspondance des prix dans l’équation, l’utilisation des pièces LKQ est considérablement réduite. » Cela soulève une autre question sur la valeur de l’inscription des pièces des concurrents dans les inventaires. Ne pas pouvoir lister un produit est-il particulièrement préjudiciable à la réputation d’une entreprise? Après une longue pandémie mondiale au cours de laquelle la plupart des consommateurs sont devenus plus à l’aise pour acheter des produits en ligne, l’inconvénient de répartir les achats en gros entre les fournisseurs est plus normal. Bien qu’une installation offrant une sélection de pièces plus petite mais de haute qualité ait pu être martelée en 2018 par des concurrents proposant des offres plus larges, il semble que l’inverse pourrait être vrai en 2021. Alors que le fossé entre les installations de réparation automobile et les recycleurs peut se creuser, les recycleurs semblent faire des progrès avec d’autres groupes. La proportion de clients demandant l’utilisation de pièces recyclées semble être à la hausse - probablement en raison de l’accent mis par le secteur sur ses avantages écologiques. Dans le même sondage, près de trois répondants sur dix ont indiqué que les clients demandaient des pièces recyclées plutôt que des neuves. En fait, là où Canadian Auto Recyclers se sont entretenus avec des conducteurs en 2017, aucun des 16 conducteurs échantillonnés n’a déclaré se sentir à l’aise d’avoir réparé des pièces utilisées dans son véhicule. Suite aux résultats de l’enquête Collision Repair, ce magazine a contacté les 16 mêmes conducteurs. Quatre ont indiqué une préférence pour les produits recyclés. Tous ceux qui ont été influencés ont déclaré qu’ils considéraient les produits recyclés comme plus durables. «Même s’il n’y a pas de différence de prix, je préfère l’option la plus verte. » CAR CANADIANRECYCLER.CA

FOCUS ON OPERATIONS

PROFILE

BODYLINE AUTO RECYCLERS Stay ahead of the curve

or the better part of three decades Bodyline Auto Recyclers has been successfully serving the Greater Toronto Hamilton Area (GTHA) with quality new and recycled auto parts. Dave McDonald, the head honcho at Bodyline, while his wife, Kathy McDonald, handles accounts payable and son Eric McDonald serves as operations manager. The team also includes a sales staff that has been alongside the company for the last 30 years. Bodyline has aligned itself over the years with a network of automotive recyclers that have helped shape the auto recycling industry’s eco-friendly efforts. Last year Dave McDonald told Canadian Auto Recyclers that 2019 had been good to the company in terms of growth and expansion, and while many have been reluctant to compare anything to 2020, McDonald told us that the company has been fortunate enough to have a steady business flow throughout the pandemic.

CANADIAN AUTO RECYCLER 2021

“When we first went into lockdown there was a lull across the board,” said McDonald. “We were impacted for about a month, but after that things began to pick back up.” With many other businesses making cutbacks and taking things slow amidst the pandemic, McDonald “bought harder and heavier” to ensure the shop had a wide supply of inventory available. He noted that with everyone staying home there would be less people on the roads and therefore less vehicles to salvage, little did he know that it also meant people would be taking up hobbies, which luckily included working on their own cars. According to McDonald, Bodyline became a popular source for parts when the initial lockdown eased up a bit, so having the foresight to keep going and keep “taking cars apart like nothing ever happened” certainly paid off for the company in a time where other businesses might have faltered. Though 2020 is behind us, the reality of the pandemic is still here, and businesses

must continue to adapt to the rising needs of digitalization. Bodyline is constantly working on the company’s online presence, with the most recent feature including a live chat tool where customers can talk to a team member in real time for assistance. Heading into 2021, Bodyline has a few simple goals according to McDonald including uploading photos of their entire inventory to the company site, building on the automated management system to help serve customers better, and finishing up a construction project at their JLM Metal Recycling location in the country.

PROFILE

FOCUS ON OPERATIONS

BOSTON AUTO WRECKERS Ahead of the curve with cryptocurrency

he team at Boston Auto Wreckers always has its eye on the future, carefully anticipating its next move according to the pulse of Canada’s automotive industry. After all, a combination of knowledge and cutting-edge thinking is the key to business as an auto recycler—especially in an era where the industry is being squeezed from every side. Luckily for Toronto’s Boston Auto Wreckers, the combined experience of co-owners and siblings Mike Maio and Lidia Correia—who took over the business from their father, Fernando Maio—has enabled the facility always been on the forefront of industry change. Since 1975, the Toronto-based recycler has made a point One of Boston Auto Wreckers’ latest endeavours has been the addition of Bitcoin, a popular cryptocurrency, as a form of payment for recycled parts. In the face of big-name credit companies charging hefty percentagesper-transaction, the addition of cryptocurrency payments opening its services up to a whole new world of online possibilities.

Cryptocurrency relies on peer-to-peer technology and are decentralized in nature. In other words, no central bank or government regulates or backs the cryptocurrency—buyers transfer funds directly to sellers, without a third party to process payments. Essentially, the middleman—the credit card company— is removed, and the cryptocurrency owner holds on to it through an encryption only they have a key to. In a world where data breaches and hackers are becoming more sophisticated and commonplace, cryptocurrency can be extremely appealing to tech-savvy customers looking for a safer way to do business. As any recycler accepting credit would know, small often face fees of around 25 cents for each card swipe, plus two to four percent of the transaction total, depending on the card. Crypto’s decentralized setup also protects merchants from fraudulent chargebacks. The transactions, like cash, are final, because no third party can reverse charges. Moreover, accepting cryptocurrency offers another advantage by giving customers

an additional way to pay while providing an extra layer of protection for their information. Despite the tests of 2020, Boston Auto Wreckers continues to stand strong. And, if one thing is for certain for the company in 2021, it’s that there are far more bold changes to come.

Mike Maio, owner of Boston Auto Wreckers.

Lidia Maio has worked at Boston Auto Wreckers for more than ten years, alongside her brother, Mike and father, Fernando.

CANADIANRECYCLER.CA

FOCUS ON OPERATIONS

PROFILE

CARCONE’S AUTO RECYCLING Adapt, achieve and succeed

hile the current global situation has forced auto recyclers everywhere to turn their operations online, the shift toward digital sales is something Michael Carcone, second-generation co-owner of Carcone’s Auto Recycling, has predicted for years. “Our businesses started doing online sales about three years ago,” Carcone told Canadian Auto Recyclers. “It’s something I’ve seen on the horizon for years.” With sales largely online amid COVID-19, Carcone’s Auto Recycling—which traditionally has relied on in-person and business-tobusiness interactions for transactions—has adapted its workforce to comply with the everdemanding world of online sales. “A big aspect of online sales is communication. No customer wants to ask a question at 9 a.m. and get a response hours later; our staff need to be able to respond quickly. We have a team that is dedicated to maintaining all of our text, instant-messaging, Skype and social media responses.”

CANADIAN AUTO RECYCLER 2021

Despite the hardships of 2020, Carcone’s has continued to fare well. While the facility was forced to lay off some staff at the outset of the pandemic, it has since brought back its dedicated workforce in full—an achievement Carcone is exceptionally proud of. “We’ve made it through the tough time. That was absolutely our greatest accomplishment of 2020—that we were able to bring all our staff back.” As for 2021, Carcone said the business will continue to tackle challenges related to training, industry support for electric vehicles and doubling its auction attendance to get a leg up on parts supply opportunities. “With supply and demand for total-loss vehicles, we’ve been attending a lot more auctions. In the past, we’d focus on maybe six or so auctions in the Ontario area. Now, we’re looking at 12 or so and dealing with a much larger radius.” There’s only one more goal Carcone has for this year. “I’d like to take a holiday soon,” he joked.

Despite the hardship of 2020, Carcone’s Auto Recycling was able to curb pandemic losses with its online parts sales operations.

PROFILE

FOCUS ON OPERATIONS

ARRIVE AT SUNRISE Cardinal Couriers Delivers

ince 1978, Cardinal Couriers has earned a reputation for waking up with the farmers. Committed to making rural deliveries before 8 a.m., Cardinal doesn’t make the Ontario agricultural community waste time awaiting packages. When it is sent with Cardinal, it will be there before breakfast! With this kind of reputation propelling it, it’s no wonder that Cardinal has since branched out into other industries. While the agrarian community still makes up the core of its clientele, Cardinal has partnered with vaunted international firms in industries such as automotive OEM, automotive aftermarket, industrial, HVAC, high tech, medical, construction, utility, marine and many more. Any industry you can name is one that Cardinal is doing business with. Cardinal has always managed to keep ahead of industry trends. Cardinal’s new online system is a fully equipped web service designed with making the user experience the top priority. Every step of the shipping process

is automated through this system. From point of shipping, tracking and tracing to arrival at the destination, two-way wireless scanners keep track of it all. This allows clients to keep abreast of their parcels while drivers can view and access data while updating dispatchers of their current locations and status. Cardinal’s waybill imaging system allows users to scan and upload the actual delivery documentation, making it easy to access with just the waybill number. Prospective high volume shippers should also look into the CARS 2000 shipping system. The Courier Administration Reporting System is an in-house solution that Cardinal has developed specifically for high volume clients. The company is so confident in its efficiency, that they provide, install and maintain a computer within their clients shipping departments. Cardinal’s fleet is a veritable Swiss Army knife, with tractor trailers, cube vans, three and five ton tailgated trucks, all equipped to

switch from standard courier freight to skids. Cardinal maintains the security of its client’s shipping needs by maintaining an average of two years for line haul and heavy equipment trucks, while outfitting their vehicles with air ride suspension, logistics racks and logistics tracking. They have a unit and accompanying gear for any shipping problem. With Cardinal when you rise with the sun, you also rise to the goods you need, safely arrived and ready for use.

THERE ARE SEVERAL COMPETITIVE ADVANTAGES TO THE CARDINAL SOLUTION.

Cardinal’s vaults help keep your packages secure during both pick-up and delivery.

CANADIANRECYCLER.CA

FOCUS ON OPERATIONS

PROFILE

COMMERCIAL FORMS For the progressive auto recycler

ommercial Forms Recycler Supply (Commercial Forms) has been in operation since 1988 under the leadership of Brian Collins, president and CEO, and for more than 30 years has been filling the need for a single supply source for consumable goods in the automotive recycling industry. Having worked closely with AutoInfo and Hollander from its inception, Commercial Forms entered the industry as a specialized forms and tags company and worked at building relationships with the software vendors that helped computerize the industry. From there the company has evolved into a centralized source for industry specific consumable supplies, and continues to evolve to meet the changing needs of auto-recyclers, all the while staying true to its business model of “supplies made simple.” Even through the hardships that 2020 brought on, Commercial Forms powered through and continued to provide its clientele with the same products and services offered pre-pandemic. Collins told us that the approach to business didn’t change much, and that within a week of the pandemic shutdowns being announced, they were able to mobilize

“OUR GOAL HERE IS TO PROCESS AND SHIP AN ORDER THE SAME DAY WE RECEIVE IT.” remote workstations and enable people to access their network from home. “Our goal here is to process and ship an order the same day we receive it,” Collins explained, “and for the most part, we’ve been able to maintain that throughout the year.”

Looking back on 2020, the year wasn’t all doom and gloom according to Collins, apparently they actually had quite a bit of fun creating the company’s virtual booth at the Automotive Recyclers Association (ARA) online convention. Usually online conventions don’t allow for many creative components, but Commercial Forms found a way to spice things up a bit instead of conforming to standard, static photos. “We decided to put a little fun and humour into our booth and created a minute and a half video in a used car salesman commercial format, so that when people came to our booth instead of just seeing a couple of static pictures they got this video that popped out at them,” Collins elaborated. “It’s quite funny, I even dressed in costume and we’ve gotten a lot of positive feedback from customers on it as well.” While the company has no plans to launch any big new programs or business plans in 2021, they do intend to spend more time amplifying what they started pre-pandemic. From a new line of safety products linked to the

handling of hybrid vehicles, to introducing new categories into its already expansive inventory list, and even bringing more attention to a new (2019/2020) distribution partnership with Induction Innovations. “These are some things that we moved in just prior to the pandemic, then all of a sudden a lot of our clients were not operating at the same levels as what they’re accustomed to,” Collins explained. “So we weren’t able to garner as much traction with the new initiatives as we had hoped. Hopefully we will be able to get more traction with those categories once everybody’s back and fully operational.” As Commercial Forms jumps into 2021 head on, Collins said his hope for the company is to return to some sense of normalcy where the staff can come together again and focus on growing and building the business even further. Rather than focus on how the company might get through the next days, weeks, or months ahead, Collins wants to get back to doing the absolute best for their clients.

COMMERCIAL FORMS 3791 Old US 23, Suite 100 Brighton, MI 48114 800-233-0771 commercialforms.com

CANADIAN AUTO RECYCLER 2021

PROFILE

FOCUS ON OPERATIONS

ARE YOU INSURANCE READY? Position yourself for insurability

unning a recycling operation comes with specific risks and considerations. Most insurers pre-inspect recycling yards before providing a quote or coverage as a loss control initiative, focusing on property and operational details. When planning for insurance needs, knowing what industry carriers assess can maximize coverage opportunities. Gas drainage methods Is your company using a pneumatic system? Are employees trained to use the equipment? Hot works procedures Relating to torching and welding—do you follow ministry guidelines or a formal hot work policy? Protocols for new employees Are new employees trained on all company procedures? Is there a handbook and drug policy?

Buildings Are all buildings adequately maintained and safe for employees and the public? Is the property fenced and gated? Batteries Are you dealing with EV batteries in your business? If so, How are they stored? Fleet Management Is there a fleet manager appointed? How often are driver meetings conducted to discuss Commercial Vehicle Operators Report infractions/convictions/accidents?

Environmental factors should be considered. Demonstrate your process for handling combustibles and advise the carrier about oil water separators and holding containment areas. The overall organization of the yard is a significant portion of the pre-inspection. For instance, designated material areas and space for emergency services access indicates safe management practices. Before any inspection, please speak with your Broker to ensure you are prepared and have proper protocols in place. Feel free to reach out to Cowan to help address your risk management needs.

Health and Safety All employees should sign off when their training is complete. Following an increase in slip and fall claims, insurers will examine self-service areas of the yards. Carriers will want to ensure that each person entering the yard signs a waiver. Customers should wear proper footwear and avoid going under vehicles.

Ryan Burns is a Commercial Account Executive at Cowan Insurance Group. For more information on insuring recycling operations or to reach Ryan directly, email ryan.burns@cowangroup.ca.

We Know Your Business and How to Protect It With over 20 years’ experience in the auto recycling industry, Cowan Insurance Group gives you:  Expert insurance advice  Customized coverage options  Practical risk management suggestions

We care about what you care about.

CANADIANRECYCLER.CA

FOCUS ON OPERATIONS

PROFILE

DOM’S AUTO PARTS By your side, through thick and thin

Across four generations and more than 55 years, Dom’s Auto Parts has been a high-quality parts supplier dedicated to its provincial and national industry associations.

020 was a devastating year for many, and the auto industry has seen no exception. With many bodyshop’s sales down 80 percent or more, the collision repair sector has been the hardest hit. D e s p i t e 2 0 2 0 ’s l e s s - t h a n - i d e a l circumstances, Dom Vetere, owner of Dom’s Auto Parts has always been able to keep a positive attitude and look toward the future. The owner of the Courtice, Ontario, facility took pandemic downtime as an opportunity to get creative, ramping up new efforts in its mechanical, U-Pull self-serve and retail divisions to offset slow collision repair business.

CANADIAN AUTO RECYCLER 2021

“Over the last year, we’ve been accumulating motorhomes, travel trailers and motorcycles, which are now available for parts in our U-Pull trade.” Vetere has also made a point to support front-line responders in the wave of the pandemic. Back in April, Dom’s Auto Parts launched an initiative offering up to $200 in free auto parts to front line health care workers. Nearly a year later, Dom’s has continued to support local medical workers through this program. “We wanted to be able to give back, and it’s been great to be able to show our support to the front-line workers,” said Vetere. “Every

month there are a few more that come in and show their IDs to redeem that $200.” As we progress in 2021, Vetere said fellow auto recyclers need to stay safe and continue supporting their communities as they get back on their feet. “When it comes down to it, our industry has fared well, compared to others—many of whom will never recover. For this, we must be thankful.”

ISLAND AUTO SUPPLY

PROFILE

FOCUS ON OPERATIONS

Prince Edward Island paradise

or most people, when they think of an island paradise, images of palm trees and white sand float through their mind; unless you’re Dalbert Livingstone. In a year where many small businesses in the auto recycling industry struggled to face the challenges of the COVID-19 pandemic, for Livingstone, owner, and his team at Island Auto in Charlottetown, Prince Edward Island, the province became an oasis for the business. “We were actually up in 2020 over 2019,” Livingstone admitted in an interview with Canadian Auto Recyclers. “We were fortunate enough that we were considered essential, so we never closed the whole time, even in March when things weren’t good. We were able to do roadside service and online sales for the early portion [of the lockdown], but P.E. I. wasn’t hit very hard, so our restrictions were lifted fairly early and we’ve been business as usual.” Island Auto’s growth is not simply a number on a page either, as the business also managed to expand the shop’s services over the past year. “We implemented a service centre within our business. To see that take off and grow that portion of the business. I guess

Island Auto owners, Dalbert and Tabitha Livingstone.

it’s the accomplishment of growing a side business within our own business,” said Livingstone. As well, Island Auto found itself ahead of the curve when it came to e-commerce as Livingstone and the team were able to hit the ground running when lockdowns came around in the Spring. “We became proficient enough with e-commerce to open an eBay store. For instance, in the times of COVID now where the online sales portion of our business has been growing, we were already prepared and capable of competing in that market,” said Livingstone. The Livingstone’s have a legacy of innovation in the auto recycling industry as Dalbert recalls

his grandfather’s contributions, the man who opened the business back in 1966. “My grandfather was one of the first [shop owners] in the Maritimes to put in a computer system for cataloguing inventory,” said Livingstone. It’s no surprise that Island Auto manages to find success in so many areas of the business when you consider that Livingstone has filled just about every role there is to fill at a recycler. “I started here right out of university. I’ve worked all the odd jobs around the shop: the sales counter, dismantling, loader, tow trucks, that sort of thing. My grandfather, I guess was recruiting me to be an owner, so I guess that’s what brought me here.” In 2013, Livingstone and his wife bought Island Auto and have been running it ever since. Despite Island’s impressive successes over the last year, Livingstone and the team are going to keep it simple for 2021 as much of the future for businesses remains uncertain. “[We hope] to weather the storm and are able to move parts—but also to grow the service side of the business as well as grow the online sales portion.”

CANADIANRECYCLER.CA

EZ-Suite Transforming Automotive Recycling Backed by a team of experienced professionals, our strategic services meet the needs of all types and sizes of automotive recycling facilities and deliver management solutions and operational efficiencies. Please get in touch with us today to learn how EZ-Suite can help your future success.

Plan And Track Your Delivery Trucks EZ-Route is extremely valuable to the recyclers who are time conscious and customer focused. Planning and tracking your parts to their end customers in an efficient manner is critical to customer satisfaction and to your bottom line. The software is designed to establish and manage efficient processes within your business. EZ-Route integrates with your yard management system providing seamless transition between order generation and delivery.

Features and Benefits: • Improves customer service • Reduces truck maintenance costs • Reduces fuel cost • Helps manage labor • Tracks parts to their final destination using GPS • Enables dispatcher to make real time service based decisions • Provides an electronic manifest • Creates management reports

True, Transparent Quality Control EZ-QC provides next level customer service that recyclers have never been able to provide in the past. QC provides a customized process that helps ensure quality, as described parts are delivered to your customers reducing costly returns and increasing customer satisfaction. No longer do you have to sacrifice valuable time by working with cumbersome technology to reach your goals. EZ-QC provides real-time communication with your internal and external customer. Valuable data and pictures of your parts are displayed as they are processed so decisions can be made quickly and efficiently. When used in conjunction with EZ-Route, EZ-Runner, and EZ-Partner expected dates and on-time deliveries are calculated and stored – no more surprises for you or your customer. Brokered parts you order afford you the same information as the customers if the supplying yard is a QC subscriber.

• Communicate and track the quality of a part • Live part quality notifications • Customizable workflows to fit your internal business processes • Part puller mobile app with photo and note capabilities. • Smooth communication with EZ-Runner and EZ-Route • Real time tracking of brokered orders from the time the order is placed • Custom views for each user (sales, dispatch, shipping, management etc.) • Automatic assignment to parts pullers • Commission tracking by part type with live adjustments. • Customer portal to track all orders in one app from multiple QC yards.

For more information visit EZ-Suite.com

PROFILE

FOCUS ON OPERATIONS

EZ SUITE

Take the easy route

acked by a team of experienced professionals, EZ Suite’s strategic services meet the needs of all types and sizes of automotive recycling facilities and deliver management solutions and operational efficiencies.

EZ-QC

True, transparent quality control EZ-QC is capable of providing next-level customer service that recyclers have never been able to provide in the past. QC provides a customized process that helps ensure quality, as described parts are delivered to your customers reducing costly returns and increasing customer satisfaction. No longer do you have to sacrifice valuable time by working with cumbersome technology to reach your goals. EZ-QC provides realtime communication with your internal and external customer.

EZ SUITE’S STRATEGIC SERVICES MEET THE NEEDS OF ALL TYPES AND SIZES OF AUTOMOTIVE RECYCLING FACILITIES AND DELIVER MANAGEMENT SOLUTIONS AND OPERATIONAL EFFICIENCIES. Valuable data and pictures of your parts are displayed as they are processed so decisions can be made quickly and efficiently. When used in conjunction with EZ-Route, EZ-Runner, and EZ-Partner expected dates and on-time deliveries are calculated and stored – no more surprises for you or your customer. Brokered parts you order afford you the same information as the customers if the supplying yard is a QC subscriber.

• Communicate and track the quality of a part •Live part quality notifications • Customizable workflows to fit your internal business processes • Part puller mobile app with photo and note capabilities. • Smooth communication with EZ-Runner and EZ-Route • Real time tracking of brokered orders from the time the order is placed • C ustom views for each user (sales, dispatch, shipping, management etc.) • Automatic assignment to parts pullers • Commission tracking by part type with live adjustments. • Customer portal to track all orders in one app from multiple QC yards.

EZ-Route

Plan and track your delivery trucks EZ-Route is valuable to the recyclers who are time conscious and customer focused. Planning and tracking your parts to their end customers in an efficient manner is critical to customer satisfaction and to your bottom line. The software is designed to establish and manage efficient processes within your business. EZ-Route integrates with your yard management system providing seamless transition between order generation and delivery. • Improves customer service • Reduces truck maintenance costs • Reduces fuel cost • Helps manage labor • Tracks parts to their final destination using GPS • Enables dispatcher to make real time service-based decisions • Provides an electronic manifest • Creates management reports

EZ-SUITE 1220 North Main St. Mansfield Ohio 44906 419-747-0100 EZ-Suite.com

CANADIANRECYCLER.CA

FOCUS ON OPERATIONS

PROFILE

MARITIME AUTO PARTS New frontiers ahead

ew businesses these days can say that they are turning the corner on nearly a century in operation, and even fewer can say that in that time and over the course of several owners, that the same quality of work and customer service one could have expected in the thirties is right where they left it today, in 2021. Andrew McDonald may be just the latest owner to carry the torch for Maritime Auto, but he’s aiming to keep the historic Atlantic auto recycler in the winning lane—and so far, he’s been getting it done. “Maritime Auto Parts has been running since 1932, so we’re very old; we’re 89 this year,” remarked McDonald proudly, in his interview with Canadian Auto Recycler. Even in the face of a global pandemic that brought a majority of businesses to a halt, McDonald and his team at Maritime Auto were able to seamlessly adapt to the changes as they came, and still come out on top. The Debert, Nova Scotia auto recycler was not

completely free from challenges, however, as the pandemic forced some tough decisions on McDonald’s part. “It was challenging in the way that you never expect to lay people off. We had to lay people off and close down the Pick-a-Part for a couple of months. That being said, it comes back to having great staff. They understood, they were on board and they came back and had to hit the ground running. Without having good staff, I don’t think we would have been successful. I think we’ve been able to weather the storm well because we have a good team, and everybody understood their role and adapted to the changes we had to make.” Through the hurdles, McDonald always knew he could always rely on his managers to help pick up some of the weight. “When it came to me being sidetracked with other things because of the pandemic, I had a few key staff people that stepped up and took on some roles. My managers really stepped up and took on some leadership

roles and without that, I don’t know if I would have been able to get through it. We had to change so many things so fast and they were able to adapt to what was needed,” said McDonald. However, McDonald’s tenure as owner of Maritime Auto is far from without its highlights, in spite of the generally tumultuous past year. “We bought a second facility in 2015 and we opened Maritime Pick-a-Part and I’m proud that it has been a success. I’m proud of the staff and what they’ve done with the place,” said McDonald. He isn’t stopping there however, as the business continues to plan for “modest” growth over the coming years. “We would like to buy more cars and increase our production through hiring on a few new staff. It’s all about us being able to process more vehicles,” said McDonald. “This year, we’re also gonna be focusing on tightening the screws a little bit to make sure that we are doing what we do the best.”

We’ve got your part, CALL US TODAY!

1-800-565-7278

We’ve got your part, CALL US TODAY!

We’ve got your part, CALL US TODAY!  New and Used Car Parts 1-800-565-7278

1-800-565-7278  Rebuildable Cars and  New and Used CarTrucks Parts

 1 Year Parts Labour Warranty Available! Rebuildable and Trucks • Newand andCars Used Car Parts

 1 •Year Parts andCars Labour Rebuildable andWarranty Trucks Available! • 1 Year Parts and Labour Warranty Available

www.maritimeauto.com www.maritimeauto.com

www.maritimeauto.com Glenholme, Glenholme, NSNS Glenholme, NS

CANADIAN AUTO RECYCLER 2021

PROFILE

FOCUS ON OPERATIONS

MILLERS AUTO RECYCLING Embracing opportunity

“If it doesn’t challenge you, it doesn’t change you” said Natalie Miller, owner of Fort Erie, Ontario’s Millers Auto Recycling. Safe to say no one in the automotive recycling world was prepared for the pandemic of 2020 and the events that have taken place in the last 10 months. For Miller’s Auto Recycling, this pandemic presented an opportunity to revamp operations and take a new lease on the business. “When the pandemic hit, we did everything we could to take advantage of the slowdowns,” co-owner Chris Miller told Canadian Auto Recycler. “There was a lot of uncertainty in the beginning, of course, but we pushed through every day and took the challenges as they came.” Miller’s Auto Recycling placed primary focus on the health and safety of their employees and customers in the face of the pandemic. They revised and implemented procedures related to internal process as well as the external touch points from delivery drivers

to front office staff dealing with retail or wholesale customers. Many of these will remain after the pandemic lifts, as they have proven to be efficient and effective business practices. “When you reflect on all of the challenges our organization faced over the years, each and every up and down has helped us prepare our team for the quick reaction that was required at the onset of COVID. In this time of crisis, we were able to tackle these challenges and we are grateful that we took this opportunity to implement new best practices in our business.” states Natalie. Some obstacles in 2020 were more difficult than others for the organization and industry.

“Salvage procurement is a big challenge right now. With fewer vehicles available for purchase at the auctions, it has required us to revamp our entire purchasing strategy.” states Chris Miller Nonetheless, the dedicated business owners are prepared to take 2021 by storm.

CANADIANRECYCLER.CA

FOCUS ON OPERATIONS

PROFILE

LANGILLES METAL RECYCLING Recycling on an industrial scale

angilles Metal Recycling is recognized as one of the leading metal recyclers in the Greater Golden Horseshoe region. The 12-acre facility, which employs 60 people, processes up to 100 light-duty vehicles and 60 heavy duty trucks each week. The operations run like clockwork.Operators have a clear sense of purpose, doing dozens of different tasks without ever getting in one another’s way, or putting themselves in danger from the site’s fleet of dismantling machines. The smoothness is maintained by David Langille, a third-generation auto recycler who founded the business in 2006. From his office in the operations building, the third-generation recycler can oversee every corner of the yard on a television screen that displays the CCTV footage from 16 different on-site cameras. “Even when I was young, I had a vision for the company,” David says. “Even on family vacations, I couldn’t stop talking about work.” David’s interest in efficient operations techniques has taken him to metal recycling yards scattered across the globe.

It isn’t just good business practices that David has brought back to Port Perry from his trips abroad. An avid outdoorsman, he has also brought back ideas about how to make sure his business is on the cutting edge of environmental auto recycling. This commitment to the environment can be seen throughout his business. His industrial site, which is framed by pristine forests, lives up to the two most rigorous sets of environmental standards-- those set out by the Institute of Scrap Recycling Industries, and the Canadian Association of Recycling. David believes in taking care of the environment and upholds the latest in industry standards for environmental disposal practices – from the Institute of Scrap Recycling Industries and Canadian Association of Recycling. This commitment to the environment hasn’t just been good for the Earth, it has been good for business as well. Langilles Metal Recycling has become the go-to place for the safe dismantling of electric fleet vehicles. Other companies turn to Langilles Metal

Recycling for a different reason: trust in its streamlined destruction process, which guarantees their heavy transport trucks are debranded and scrapped, rather than being put into other buyer’s hands. “With our service you will receive documented digital pictures of the vehicle before and after along with a guaranteed destruction certificate,” says David. “We document the entire process from start to finish as well as retain the digital files for up to five years.” To find out more about Langilles Metal Recycling, contact info@langillesmetalrecycling. com, or visit langillesmetalrecycling.com.

Vehicle Recyclers, Ferrous & Non-Ferrous Metals Used Truck Parts

FOR MORE INFORMATION CALL TOLL FREE: 1-866-980-6800 www.LangillesMetalRecycling.com 150 Reach Industrial Park Rd, Port Perry 72

CANADIAN AUTO RECYCLER 2021

www.LangillesTruckParts.com 124 Reach Industrial Park Rd, Port Perry

FOCUS ON OPERATIONS | LKQ

PROFILE

FOCUS ON OPERATIONS

THE COMPLETE COMPLETE PACKAGE PACKAGE LKQ offers offers recycled recycled and andaftermarket aftermarketparts, parts,PBE PBEsupplies suppliesand andmuch muchmore more LKQ

L L

KQ Corporation, an S&P 500 company, wasCorporation, formed in 1998 through the acquiKQ an S&P 500 company, sitions of wholesale recycler businesses was formed in 1998 through the and expanded into the acquisitions ofaftermarket wholesalebusiness recyclerin businesses and acquisition expanded into aftermarket 2007 with the of the Keystone Autobusiness in 2007Inwith the acquisition of motive Industries. addition to recycled and Keystone Automotive addition aftermarket parts, LKQIndustries. distributesIn a full line of to recycled and equipment aftermarket parts,specialLKQ paint, body and supplies, distributes a full line of paint, body and ty parts, glass, high performance engines and equipment supplies, specialty parts, glass, muchperformance more. high engines and much more. LKQisisa aleading leadingprovider providerofofalternative alternative LKQ andspecialty specialtyparts partstotorepair repairand and accessorize and accessorize automobiles and andother othervehicles. vehicles.Our Ourextensive extensive automobiles nationwide nationwideinventory inventoryincludes: includes:recycled recycledOEM, OEM, reconditioned, remanufactured, refurbished reconditioned, remanufactured, refurbished and and aftermarket automotive and truck aftermarket automotive and truck parts.parts. LKQ LKQisiscommitted committedtotoproviding providingthe thehighest highest quality standards in the business. Our quality standards in the business. Our commitment commitment to quality allows us to back our to quality allows us to back our recycled and recycled and aftermarket collision products aftermarket productswarranties. with industry with industrycollision leading lifetime To leading lifetime warranties. To learn more, visit learn more, visit our website at www.LKQCorp. our website at www.LKQCorp.com/warranty. com/warranty. LKQ also behind its customers, offering LKQ alsostands stands behind its customers, offering groundbPromise reakingofPromise of Protection groundbreaking Protection and Promise and Promiseprograms. of Calibration programs. Our of Calibration Our Promise of Protection Promise of Protection which Program, which indemnifiesProgram, licensed auto repair indemnifies licensed repair shops that LKQ shops that purchase andauto install any LKQ recycled has purchase and install any LKQ recycled OEM, OEM, aftermarket or remanufactured product locations aftermarket or remanufactured product from across North from claims, liabilities, actions and costs that might claims, liabilities, actions and costs that might America and has result in injury or death due to any defect in that locations result in injury or death due to any defect LKQ has even expanded into America and has even product. Our Promise Calibration warrants that acrosstheNorth European market. in that product. Our of Promise of Calibration expanded into the European market. all recycled OEM, reconditioned OEM, KeysIQ, warrants that all recycled OEM, reconditioned and aftermarket and glass purchased OEM, KeysIQ, parts and aftermarket partsdirectly and glass purchased directly LKQon (product) from LKQ (product) and from installed a private Our mission is to be the leading global valueand installed on aare private passenger vehicle Our mission be the global passenger vehicle suitable for the calibration added distributorisofto vehicle partsleading and accessories. are suitable forADAS the calibration of appropriate dis t ributor of vehicle Canada parts of appropriate components with properly value-added With over 500 lo cations throughout ADAS components with properly operating and accessories. With over 500 locations and the U.S., we offer our customers the most operating systems. systems. throughout Canada and the U.S., we offer our

Photo: LKQ’s facility in Ste Sophie, QC Photo: LKQ’s facility in Ste Sophie, QC

comprehensive, available and cost-effective selection cus tomers the most comprehensive, available of part solutions. andFor cost-effective selection part solutions. more information aboutof LKQ Corporation, For more about LKQ Corporation, please visit information lkqcorp.com. please visit lkqcorp.com.

LKQ CANADA AUTO PARTS LKQ CANADA AUTO PARTS 3485 Steeles Ave. East Brampton, Ontario L8T 5W7 L8T 5W7 3485 Steeles Ave. East Brampton, Ontario 1-800-747-0601 1-800-747-0601 lkqcanada.ca/en | orderkeystone.com lkqcanada.ca/en | orderkeystone.com 92

CANADIAN AUTO RECYCLER 2020 CANADIANRECYCLER.CA

PROFILE

FOCUS ON OPERATIONS

SASKATCHEWAN GOVERNMENT INSURANCE Safe and Quality Auto Repair Project

echnological advancements in vehicle construction and driver safety technologies are impacting the collision repair industry worldwide, and that extends to Saskatchewan Government Insurance (SGI). As the compulsor y auto insurer in Saskatchewan, SGI has seen first-hand how new technologies are affecting vehicle repairability. While the number of insurance claims is going down, the number of part replacements per repair is increasing, as is the cost of repairs for these advanced materials and technologies. “It’s an exciting time right now – fast-paced almost doesn’t do it justice,” said Ciaran Downes, Senior Director, National Appraisal Services at SGI. “The new technology brings challenges but also opportunities for auto insurers, the collision repair industry and auto recyclers.” To improve fuel economy, new vehicles are being constructed with advanced high-strength lightweight materials. Driver assistance systems are also becoming more complex and more common. “Some of these features are standard with even base model vehicles,” said Downes. “As vehicle construction and safety features evolve, the industry must evolve too to keep pace and continue to provide excellent collision repair services for our mutual customers.” That’s where SGI’s Safe and Quality Auto Repair Project comes in. “The goal of the project is to help ensure SGI customers continue to have access to a qualified repair

network with the training, tools and equipment needed to repair today’s vehicles.” Starting March 1, 2021, SGI accredited collision repair partners will require I-CAR Gold Class certification and equipment capable of welding high-strength steel body components. In addition to the new tools and training, SGI is introducing a new accreditation model. “The new accreditation model moves away from the current tiered model,” said Downes. “Instead, it relies on a set of key-performance indicators targeting customer experience, repair quality and financials. We’re also introducing a high-performance partner program, which will give our collision repair partners access to high levels of autonomy during repair.” Downes continued: “We also know there have been court cases where repairers and insurers have been found liable for repairs that haven’t been done correctly and have resulted in some tragic outcomes for customers when they were involved in a subsequent collision. Repairs that are not done properly can devastate lives, and also financially ruin businesses. It’s in everyone’s best interests to ensure repairs are done to the gold standard.” SGI consulted extensively with the collision repair industry to develop its new accreditation model. “We share a common goal with our collision repair partners,” said Downes. “At the end of the day, we all care about our customers and want them to be safe. Bottom line: when a vehicle is repaired, it must be repaired safely and properly to protect our customers.”

Ciaran Downes, Senior Director, National Appraisal Services, SGI

SGI IS INTRODUCING A NEW ACCREDITATION MODEL MOVING AWAY FROM THE CURRENT TIERED MODEL.

SGI SALVAGE www.sgi.sk.ca/Salvage

CANADIANRECYCLER.CA

FOCUS ON OPERATIONS

PROFILE

STANDARD AUTO WRECKERS Healthy culture will see you through

hen COVID-19 gripped Canada from coast to coast, countless businesses were left shaken and without a plan. For David Gold, owner of Standard Auto Wreckers, there were certainly challenges; but with the help of his dedicated team of staff, the third-generation businessowner never questioned if they would make it through. “We just kept plugging away,” said Gold. “I’ve never felt more positive about my team. I knew we could handle the recession.” Gold—who self-proclaimedly “lives and breathes auto recycling”—said one of the most important decisions the Standard Auto Wreckers team made in the face of COVID-19 was to narrow in on the elements the company could control in the face of so much pandemic uncertainty. Gold feels fortunate to not have laid a single team member off in that time. The Standard team, even pre-pandemic, had been working on its goals for the years to come. When COVID hit, it allowed the company to narrow in on projects it hadn’t had time to accomplish beforehand. “Last year, leading up to the pandemic, I

For Standard Auto Wreckers, nothing is more important than celebrating its team and Canada’s network of automotive recyclers. “Recyclers need each other,” Gold told Canadian Auto Recyclers.

felt so grateful of the core group that I have. We were already focussing on goals for 2021 prior to March, but the additional free time allowed us to complete some housekeeping projects, additional training and revamp our vision for the company.” Aside from the pandemic, Gold continues to advocate for inter-industry relationships to better gear the sector and its operations for the future. “In our downtime, we really took the time

to not only build our corporate culture, but to get closer with our people and fellow auto recyclers as a whole. Connection in the auto recycling world, especially at a time like this, is so important,” said Gold. “Recyclers need each other to help grow the used parts marketplace. I want to see us all thrive and work together to raise the standards in which we operate. We need to continue to work together in these times more than ever before.”

TORONTO, ON

416-286-8686 OTTAWA, ON

613-591-5600

PORT HOPE, ON

905-885-9576

Call Today! 1-800-668-5014 For Any of Our Locations We Sell Parts! We Buy For Cash!

Late Model Cars Over 1,000,000 Parts in Stock

Scrap Cars and Trucks Late Model Salvage

www.StandardAutoWreckers.com

CANADIAN AUTO RECYCLER 2021

PROFILE

FOCUS ON OPERATIONS

THOROLD AUTO PARTS A cheers to our own

ince the late Lenny Serravalle took over Thorold Auto Parts and Recyclers in the 1980s, the business has been thriving. While last year brought unprecedented difficulties to businesses nationwide, for Thorold Auto Parts, 2020 meant celebrating its team of dedicated staff. “I was hired back in ‘86,” Ventresca told Canadian Auto Recyclers. “I was working at an auto wrecker at the time, then I came to Thorold. I was in the yard for about six months until I was brought up to sales and I’ve been with the company ever since.” For the past 15 years, Ventresca has led the sales team at Thorold Auto and he has seen it all. The most notable change Ventresca has seen over his decades-long career is the way parts sourcing and distribution has evolved. “The big change is the way we look up parts. You had to do everything manually;

Mike Ventresca, sales manager and Frank Serravalle, owner, celebrate Mike’s 35th company anniversary.

there was a hotline at the time [for looking up parts]. If you had a customer that needed to know if you had a part, you had to physically go to the car and open the hood to see if that part was there. Not like today where everything is on the computer right in front of you and you send the invoice to the back

and someone picks it up for you. All those steps are gone now,” said Ventresca. Despite such a long and successful tenure in the industry, Ventresca has no intention of leaving the shop any time soon. “They’re great people to work for; Frank [Serravalle]—the current owner—has been great to me. Prior to that, they were always good to me,” said Ventresca. “I’m not even thinking about retiring any time soon. I’ve probably got another five, six, seven years left in me, as long as I’m healthy. I enjoy it.” In addition to cheering on its own, Thorold has also added some exciting new services in the last 12 months. “We’ve recently become an authorized GOODYEAR Tire Distributor, offering new tires as well,” said Frank Serravalle. “Customer can now purchase new or used tires and have them installed and balanced right here at Thorold.” The program will launch Spring 2021.

CANADIANRECYCLER.CA

SERVICING OVER 100 AUTO RECYCLERS IN ONTARIO! Buying and supplying core engines, transmisions, and torque converters for OVER 35 YEARS. Disassembling OVER 900 transmisions and 450 engines per day.

For pricing please email marc@buffaloengine.com

1824 Filmore Avenue Buffalo, NY 14214

716.893.2661 BuffaloEngine.com

BUFFALO ENGINE COMPONENTS

PROFILE

FOCUS ON TECHNOLOGY

BUFFALO ENGINE COMPONENTS Two decades of tremendous growth

uffalo Engine Components Incorporated is a family-owned and operated core auto parts business in Buffalo, New York. Since 1980, the company has provided roll off container services to area auto recyclers. This service picks up engine, transmission, and torque converter core returns and drivelines removed from vehicles. Parts not fit for the rebuilding industry are dismantled, and in the case of cast aluminum are melted and sold back into the automotive industry. Steel and other recyclables are sold to their respective users. Containers are picked up free of charge, and loads are checked in and paid in U.S. funds generally within seven days of pick up. BEC currently owns and operates in 330,000 square feet and has grown to a workforce of more than 150 employees. Our fleet of roll off trucks and containers give our suppliers a resource to help keep their facilities in order while always receiving the most value for their material. Core price lists are available to the auto wrecker to determine what value they can expect to receive from a vehicle. Any scrap material that doesn’t make the core list is always paid top scrap price. Marc and Joe are always available to get pricing over the phone for cores and scrap and are available to price material for inventory cleanouts down to a price for a single unit. Today BEC processes 1,000 tons of automotive par ts per week, including dismantling 450 engines and 900 transmissions per day. Engines and transmissions that have value to the rebuilding industry are cleaned of their accessories and are sorted and palletized for sale to our customers. The units that do not have value as complete units often have value in their component parts. BEC sells a large

Joe Pellitieri, Marc Parisi, Jason Pellitieri, Andy Pellitieri, and Rich Watkins.

quantity of cylinder heads, cranks, cams and other engine components to its rebuilders. BEC is also one of the largest suppliers in North America of reclaimed transmission internal hard parts and torque converters.

“WHAT WAS ONCE A BYPRODUCT OF THE BUSINESS HAD BECOME ONE OF THE COMPANY’S LARGEST REVENUE STREAMS.” BEC carries a full retail line of remanufactured torque converters, new electronics, frictions, steels, gasket sets and guaranteed good used transmission hard parts for transmission rebuilding shops, as well as the home mechanic. The engine and transmission dismantling process left BEC with larger and larger

quantities of scrap materials that needed to be recycled. What was once a byproduct of the business had become one of the company’s largest revenue streams. In early 2016, BEC added two aluminum recycling furnaces to take the cast aluminum from the disassembly operations and turn it into 2,000-pound aluminum sows to sell back to the automotive industries die casters. The company now produces over 500 tons a month of a near 380 quality aluminum sow that ends up being cast back into engines and transmissions for many of the world’s auto manufacturers. BEC’s partnerships with some of North America’s largest die casters and automotive remanufacturers assure that its vendors will continue to receive the most competitive prices for their reusable cores as well as their scrap. BEC continues to grow and diversify its offerings and has a number of projects in their infancy stages to continue to bring our suppliers and customers the products and services they have come to expect.

BUFFALO ENGINE COMPONENTS INC. 1824 Filmore Avenue Buffalo, NY 14214 716-893-2661 buffaloengine.com

CANADIANRECYCLER.CA

FOCUS ON TECHNOLOGY

PROFILE

Car-Part.com Staying Ahead of the Competition with Data-Driven Insights in Circular Economies

askatchewan Government Insurance (SGI) and Manitoba Public Insurance (MPI) both implemented Car-Part’s Integrated Car-Part Pro (iPro) for their collision repair facilities in 2020. With the SGI and MPI implementations came several benefits for collision repair facilities and auto recyclers/part suppliers: •Collision repair facilities benefit with a seamless integration with Mitchell Estimating (MCE), real-time supply chain delivery information, real-time part availability, certified supplier filtering and an assemblyoptimized workflow that simplifies recycled parts sourcing. •Part suppliers can leverage their supply chains to increase part availability and sales. •Recyclers receive additional benefits with a solution that seamlessly integrates their assemblies with component-based estimating systems in addition to marketplace-demand data that is integrated into vehicle buying and parts inventory management systems (IMS). iPro helps meet the collision repair

Both SGI and MPI are non-profit corporations established by the Saskatchewan and Manitoba governments, responsible for administering public auto insurance. This model creates unique marketplaces where basic automobile insurance is provided to all residents and through the administering of claims represents a large portion of the collision part sales. Claims Circular Economy Auto recyclers are an important part of this Claims Circular Economy and can benefit from buying the Total Loss Salvage Vehicles and by selling recycled parts back into the iPro marketplace. In its recycler tools, Car-Part provides the demand data from the iPro marketplace (and the Car-Part.com marketplace). Integrated directly into the vehicle buying and parts inventor y management systems, this marketplace demand data can be localized by the recyclers for the Manitoba and/or Saskatchewan marketplaces with just a couple of clicks, allowing recyclers to use demanddriven data and analytics to drive their buying and inventory decisions.

buy whole salvage vehicles to replenish part supplies. Leveraging Car-Part’s technology, auto recyclers with strong circular economies and good demand data can make demanddriven buying decisions, providing them with a unique competitive advantage. Car-Part is also using demand data from the $50 Billion (US)/year quoted in its marketplaces to determine which parts to write interchange for. This is important because professional repairers primarily buy parts with interchange. Car-Part Interchange Plus (CPI+) is a recent enhancement that increases the availability of hard-to-find recycled part types. How it works: When there is high demand for parts with no interchange (no catalog part numbers for these parts), Car-Part writes interchange for these parts. The interchange is embedded into Car-Part’s marketplaces and systems (added to the buying tool, inventory tool and point of sales system) and the inventory data is fed back into its marketplaces, so recyclers are on an even playing field with other parts suppliers. Essentially Car-Par t.com takes its

iPro Part Type %

% of Total Part $

60%

57.50%

40%

20%

16.73%

20.64%

4.22% 0% OEM Pro %

Recycled Pro %

industry’s increasing needs for alternative parts and supply chain solutions with access to 200 million parts, daily inventory updates and real-time part availability checks when updating the estimating system. The 2020 North America iPro marketplace’s results show a strong use of recycled and alternative parts.

CANADIAN AUTO RECYCLER 2021

AM Pro %

Data-Driven Solutions It’s easier for new part sellers to replenish their inventory based on marketplace demand since they stock multiple quantities of the same part and can restock when quantities get low. Retailers and other parts sellers have been doing this for a long time. Recyclers’ buying is much more complex since they

Recon Pro %

0.91% Other Pro %

marketplace demand information, feeds it into the vehicle buying platform (Bidmate) so recyclers have the marketplace demand data and can use it to determine how to buy the right vehicles to stock their parts inventory. The Salvage vehicle information and marketplace demand data is then fed into Partmate, Car-Part’s inventory tool so

PROFILE

FOCUS ON TECHNOLOGY

recyclers know which parts to inventory, which can then help recyclers sell the parts in their point of sale system and in Car-Part’s marketplaces. The CrashLink Inventory tool allows recyclers without a Car-Part IMS to assign CPI+ interchange numbers to their parts. How it Began More than a decade ago, Car-Par t Executives and Product Managers visited SGI in response to an RFP request for an IMS. Car-Part was fascinated by the fact that SGI was a ubiquitous insurance company in the province and an Auto Recycler. SGI Salvage liked Car-Part’s end-to-end workflow and a partnership was born! SGI Salvage uses Car-Part’s vehicle buying, inventory, and point of sale systems, and SGI Claims uses Car-Part’s iPro Marketplace integrated into Mitchell’s Estimating System. Having participants in the same company on both the buying and selling side of this circular economy is resulting in improved technology and connecting the data and insights at each step of the workflow. MPI utilizes the same iPro technology integrated into Mitchell’s Estimating System. The insights available to SGI Salvage are also available to other recyclers in both Saskatchewan and Manitoba who use CarPart’s software. Manitoba and Saskatchewan recyclers can take advantage of a trail blazed by SGI Salvage. Using extensive data and analytics to drive an Auto Recycling business can be worrisome. Adapting to technology and relying on it to drive business requires courage and diligence, but the rewards are big. Recyclers’ competitors are very good at balancing inventory levels. For recyclers to compete with those levels of efficiency, investment in technology using demand-driven marketplace data to drive decisions is essential. Using this marketplace data to buy vehicles, inventory, and sell parts provides recyclers with a distinct competitive advantage. When recyclers buy vehicles in the province that have parts where the demand is, they get

many parts they may not have been counting on. Selling these parts increases recyclers’ margins and allows recyclers to be more competitive when buying salvage vehicles, while minimizing the vehicles that get exported away from their market. The insurance company can benefit from increased Salvage value and professional repairers have more part supplier options. “Circular economies leverage the tremendous effort required to build great parts. They provide economic benefits to its participants and great environmental benefits. We are at the infancy of optimizing these circular economies, but the lessons we learn in these frontier marketplaces will help global adoption of circular economies,” said Jeff Schroder Founding CEO of Car-Part.com. “To help control claim costs, SGI Salvage strives to make it as easy as possible for repairers to use recycled parts and Car-Part’s iPro technology helps us do that,” said Ryan Smith, Vice President, Saskatchewan Claims and Salvage Operations, SGI. “This benefits the collision industry and SGI as a public

auto insurer, because it returns value to the Saskatchewan Auto Fund through the sale of these parts.” “Our focus when introducing iPro was to streamline workflow processes for both MPI and our repair shops by eliminating some manual steps required to update relevant recycled par ts sourcing and estimate information in Mitchell Estimating” said Steve Lupky, Director, Physical Damage, MPI. “iPro’s seamless two-way integration into Mitchell Estimating gives Manitoba repair shops the ability to search for parts and see only those that can be delivered within their cycle time window, meet our warranty criteria, and conform to our quality standards while efficiently adding suitable parts to their estimate.” For more information on how to join the iPro marketplace, please visit http:// products.car-part.com or contact Tom Julius at TomJ@Car-Part.com. For more information on Auto Recycling products and services contact Luke Gamm at LukeG@Car-Part.com or 859-344-1925.

Car-Part.com 1980 Highland Pike, Ft Wright, KY 41017 859-344-1925 pro.Car-Part.com

CANADIANRECYCLER.CA

GLOBAL LEADER IN VEHICLE AUCTIONS

Join our National Transportation Network

Largest Global Online Marketplace

Consign Vehicles Copart.ca/cds

Copart.ca/towproviders

Copart.ca

Contact your Nearest Copart Location Calgary

Edmonton

Toronto

London

403 290-1045

780 955-5596

905 436-2045

519 451-0992

Montreal

Halifax

Moncton

514 273-6352

902 461-0238

506 268-2812

Visit us at Copart.ca @CopartCanada

@CopartCanada

/CopartCanada

CopartCommnity.ca

PROFILE PROFILE

FOCUS ON TECHNOLOGY FOCUS ON TECHNOLOGY

COPART CANADA Offers Free Premier Memberships to Association Members

opart Canada, a division of Copart Inc. (CPRT), resells salvage, used and wholesale vehicles through their industry leading online VB3 technology that links buyers and sellers around the world. Recently Copart simplified and streamlined the process of onboarding its members with a new three-step registration process and three-tier membership program which offers different levels of benefits when registering on Copart.ca. Learn more at Copart.ca/ Memberships. Are you registered with an Automotive Recyclers Association? Copart Canada offers a FREE Premier Membership to members of Automotive Recycler Associations. Reach out to your closest Copart location for verification today! Already a Member? Copart works diligently to improve members experience, and this time their new features take the experience to another level. There is an AutoRenew feature under the account settings tab, which helps make it convenient for you to renew as well as online membership refunds if applicable (Credit Card, Google Pay, Apple Pay, PayPal), within 7 days from payment date, provided you have not placed a bid. Copart’s Response to Covid-19: Copart’s auto auctions have been 100% online for almost two decades which is already the safest option for purchasing vehicles. This is why when the pandemic hit the world, Copart focused on adopting thorough safety guidelines and policies as well as create technologies to ensure its employees and customers felt safe at its locations. Below are a couple of examples of technologies adopted in Copart Canada locations as safety measures.

Virtual Queue Copart’s Virtual Queue was developed in March 2020 to provide visitors with a convenient and safe way to secure a place in line while visiting a Copart location. Yard visitors simply scan a QR code at the location entrance or use the Copart Mobile App to join in a virtual line to be helped by a customer service agent. Improved online payment options The ability to pay through online banking and e-transfer have been added to Copart Canada’s payment options. Members are also able to upload lump sums to their unapplied

funds and apply them to invoices as they appear on their accounts in CAD. Visit Copart. ca/Payments for more information. About Copart Canada Copart entered the Canadian market in 2003 with the opening of its Toronto, Ontario location. Since then, it has seen tremendous growth with the opening of six additional locations and re-location of existing yards to better serve the growing Canadian markets. In 2018, Copart.ca Canada’s unique website launched and continues to expand its reach to better serve Canadian Buyers and Sellers.

COPART AUTO AUCTIONS COPART AUTO AUCTIONS 1315 Pickering Pkwy Suite 215, Pickering ON L1V 7G5 1315 Pickering Pkwy Suite 215, Pickering ON L1V 7G5 (905) 238-9203 (905) 238-9203 copart.ca copart.ca CANADIANRECYCLER.CA CANADIANRECYCLER.CA

96 83

INSURANCE BENEFITS Professional fast service with superior custom care:

INTRODUCING E.L.C TOWING DISPATCH SOLUTIONS & READY TOW TECHNOLOGIES

•

Live experienced agents 24/7

•

Cost reduction & control workflows

•

Real-time technology to track tow call & file progress

E.L.C. Towing Dispatch Solutions & READYTOW

•

Real-time updates & requests

comes to you as a unique and innovative system

•

System customization

to provide to you the quintessential solution for all

• Real-time reports

your towing and dispatch needs. READYTOW is a

• Assistance with payout negotiations for insurer within set

newly developed technology that can be utilized by

guidelines

any claims adjuster or repair facility or recycler to

•

Adjuster support

request, manage and receive updates in real time

•

Custom support

for any tow needed by your customers - serving

•

All towing needs and many more

light to heavy vehicles, including salvage, Fleet,

BODYSHOP / RECYCLER BENEFITS •

Easy System to request and track tows

•

Cost controls

•

Professional fast service with superior customer care 24/7

• Follow up with insurers and customers on release and booking of tow calls •

Communication to obtain payouts & vehicle releases

•

Communication with Insurer to obtain payout authorization

• Rental arrangement with insurance partners 24/7

commercial machinery and recreational vehicles.

PROFILE

FOCUS ON TECHNOLOGY

E.L.C. DISPATCH SOLUTIONS One of a kind

fter two decades in the auto insurance and towing sectors, Canadian Dara Carpenter set about finding a solution to one of the most pressing issues facing all areas of the auto aftermarket. “My years and experience dealing with the towing and insurance sector allowed me to build an industry niche and valued skill set which I could then put to use assisting companies that may be struggling to deal with the complex world of towing and storage,” said Carpenter. “By taking over the towing and storage file management process including

digital tool for towing management. It allows for claims adjusters, auto repairers, and auto recyclers to receive real-time updates on any in-progress tow. It also provides cost control tools and simplifies payment authorizations, allowing their clients to focus on their jobs and not the associated paperwork. “ReadyTow is a win-win tool for our insurers and aftermarket partners.” The success of the company is due in large part because of the dependable and loyal relationships E.L.C has created with industry partners but also because of the high level

E.L.C. OFFERS A SOLUTION-DRIVEN APPROACH TO TECHNOLOGY, BEST DEMONSTRATED BY ITS READYTOW PLATFORM. THIS PLATFORM’S SOFTWARE IS MEANT TO PROVIDE CLIENTS WITH A ONE-STOP DIGITAL TOOL FOR TOWING MANAGEMENT. negotiations, we can limit cost severities and expenses.” In addition to the above E.L.C Dispatch Solutions Offers a fully customized solution to meet our customers’ needs.” In 2015, Carpenter founded E.L.C Dispatch Solutions not only to manage the logistics and dispatch of a tow throughout Canada and the U.S. but also to mediate between insurance companies and towing businesses, repair facilities, and auto recyclers in the automotive industry. E.L.C. mediates any unnecessary expenses and provides towing and storage logistics. Carpenter utilizes her in-depth knowledge and insider understanding of this industry to garner savings for her clients, guaranteed. E.L.C. offers a solution-driven approach to technology, best demonstrated by its ReadyTow platform. This platform’s software is meant to provide clients with a one-stop

of quality customer service and the success ELC has had mediating files on behalf of our valued clients. Carpenter is also well-known for her reputation as a leading female in a male-dominated industry. “I am proud that my partners trust me and know what I am capable of including unwavering ethics and reliability. Every time I get a new client, I know they’re coming to me because they were either recommended by clients or they know me because of my history and reputation within the industry.” 2020 was a year that hit everyone by surprise, and it was a scary time for business. Carpenter said that when the pandemic first hit, she had to act quickly to ensure the safety of her employees and vendors and the well-fare of their families which included rewriting company policies, procedures, with strict adherence to the governments’

Dara Carpenter, CEO.

recommendations and expectations which allowed a “business as usual” environment. “This has proven to be successful in relieving any concerns for my employees and vendors which has successfully made my teams and clients comfortable into days climate.” Carpenter’s business goal for 2021 is to expand the current client base. E.L.C Dispatch Solutions is one of a kind, offering specialized expertise in the auto insurance and aftermarket industry. “We are not only about receiving an assignment from a client then dispatching and towing the vehicle. While that is of course one of our core duties, we are much more than that and provide a more robust list of services all of which save a client time and money, guaranteed. We manage a towing and storage file like it was our own and we tirelessly work to succeed for our client and in turn mitigate severity,” said Carpenter. “There is no other company like E.L.C., our extensive experience puts us above the rest.”

ELC TOWING DISPATCH SOLUTIONS 1(888)-460-8697 elctowingdispatch.com

CANADIANRECYCLER.CA

SEDA ES2 / MDS9

SEDA Drain Tower

Air Compressors

CMB PC Grab

EQ NT ME IP

F UL L

R F O

ECYCLIN

SEDA T-REC XXL

LI N

TOPRING Hose Reel

WASTE INFEED

SEDA Catalytic Cutter

CMB CR Shear

TA TI ON

NEW CONSUMER GOODS

LT AT ION

ECOHOG THM ECS 2000

N E M E L TO IMP

TAURUS DELTA Rotary Shear

TAURUS REDFINER Hammermill

TAURUS BRAVO Pre-shredder

elvselect.com | sales@elvselect.com |1.866.SEDA-ELV (733.2358)

TAURUS CAT Shear Baler

TAURUS MIZAR Car Baler

PROFILE

FOCUS ON TECHNOLOGY

ELV SELECT Don’t steal from the future by dwelling on the past

2020 was an interesting year however, 2021 is where we’ve set our sights. We are truly excited about the prospect of offering our customers the means to be productive again and to maximize their profit margins. There may still be uncertainty in 2021, but if there’s one thing we know, the recycling industry is resilient! There will always be more ‘waste’, more cars, more steel, more demolition waste but we know that there will also constantly be better ways of turning that ‘waste’ into a useable and recycled product. Often, when business owners look back at the previous year, there tend to be somewhat typical reactions. Some celebrate growth, some mark the changes, some reflect on declining sales. Being in business is usually not a dull experience. The year 2020 certainly did not disappoint. Let me be clear, 2020 had many disappointments, difficulties and surprises. But 2020 was certainly a busy year! This

was certainly true for all of us at ELV Select. The year began normally, took a bit of a nose-dive, plateaued for a while and then took off like a rocket! This made for some exciting moments. During the ‘nose-dive’ we got busy as we redefined how we could better connect with customers, especially in the absence of tradeshows. Our customers were busy working, ensuring their business processes were efficient, keeping things going. At ELV Select, we looked at our product offering to see where best to improve or enhance what we offer our customers. During the ‘plateau’ we aligned ourselves with North American distributors to be able to offer more equipment, new and used, to better serve both the auto recycling industry as well as the metal recyclers. We also became the North American distributors for CMB Attachments and Ecohog Recycling Products. These partnerships have enabled us to offer

a lineup of products that truly completes the recycling lifecycle. During the ‘rocket’ phase, we have had the pleasure of building new and exciting relationships with customers in all levels or tiers of recycling. Whether our customers are processing ELVs, collected scrap, plate and structural or electric motors, we can help. From SEDA vehicle drainage equipment, to safe electric vehicle (EV) dismantling and handling. From engine pullers to attachment shears. From copper granulators to mini hammer mills. From car balers to shear balers. From pre-shredders to downstream separation systems. If there was something to be learned from 2020, it’s that our customers are #1. You have shown time and time again, that during good times and rough times, we can keep going. To all our valued customers we once again say, “Thank You!” We look forward to working alongside you again in 2021.

ELV SELECT sales@elvselect.com 1.866.SEDA-ELV (733.2358) elvselect.com

CANADIANRECYCLER.CA

FOCUS ON TECHNOLOGY

PROFILE

EAGLE TOWING Dedicated to quality produces and service

agle Towing and Equipment started in 1979 as a family business. Back then, the towing industry distributing company housed only one truck and one gas station. In 1985 the company became the only Ontario dealer for NRC Industries selling Canadian-made wreckers and car carriers. And eventually, the shop grew into a 15,000 sq. ft. facility housing a parts department, sales team and fabrication shop, located in Cambridge, Ontario. “With more 14 years of earned experience, we proudly understand the towing industry from bumper to bumper,” said Jack Poladian, operations manager at Eagle Towing. “Our goal is to provide tow truck operators with honest service and quality products. We strive to provide a unique customer relationship experience to the hard-working tow truck operators within the industry.” Poladian said Eagle’s Towing has been so successful thanks to true dedication by the owners Simon and Victor treat the business as a lifeline, always thinking about their next move and how to support their customers. In 2020, the company was among the essential businesses allowed to remain open amid COVID-19 lockdowns.

“We are fortunate to have a great team behind us. We were proactive with all our COVID-19 regulations. We implemented all the state practices and PPE right away. And we made sure to keep our doors open for the guys on the highway, risking their lives to the job,” said Poladian. Just a few weeks back, Poladian said they passed a COVID inspection with flying colours. Going into 2021, Eagle Towing has a lot in store. Lots of changes with NRC industries has brought a lot of changes to the equipment and model that NRC offers. In 2021, Eagle Towing will sell one of the largest rotators in North America, an upgraded version it calls a CSR85, and a new loader system that NRC came up with. Customers can also expect new products, changes in flatbeds and a lot of galvanized equipment— because according to Poladian, paint will slowly start to be phased out. Just last year, the company opened a brand new showroom up front, and now has a whole retail “fun section,” where they offer all of their stress changed binders and recovery equipment. The showroom is open for all customers to walk in and browse. All the new attachments and receivers for the heavy and flatbed towing are all on the shop floor.

The Eagle Towing Equipment team, Simon, Jack and Victor Poladian.

“No one knows what’s going to happen, so we are just taking it day by day, working hard and trying to keep everyone as happy as we can,” said Poladian.

CANADIAN AUTO RECYCLER 2021 Sans titre-1 1

21-01-26 10:38

PROFILE

FOCUS ON TECHNOLOGY

SOLERA | HOLLANDER Synonymous with auto recycling “THESE DAYS, EVERY COMPANY DESCRIBES ITSELF AS THE INDUSTRY LEADER. AT HOLLANDER INTERNATIONAL, IT ISN’T AN OVERSTATEMENT.” — SOLERA | HOLLANDER

ith a history spanning more than 85 years, Hollander is a name that has become synonymous with automotive recycling. They have offices around the world, from the U.S. to Australia, and are connecting buyers and sellers from everywhere in between. Masters of efficiency and experts in the automotive business, Brandon Mullins, vice president of product management and his team at Hollander help keep more than 3,000 recycling yards up-and-running smoothly across the globe. Whether it be the eLink, Powerlink or EDEN, Hollander has a solution to fit any business and draws from a legacy of innovation and forward-thinking design to give itself the leading-edge. A section on the company’s website sums makes running a recycling yard seamless and up some of their philosophy with the simple when integrated with Interchange, Hollander’s mantra, “Others talk. We lead.” part identification product, it “enables you to “These days, every company describes match customer requests to parts in stock— itself as the industry leader. At Hollander and get those parts to customers quickly International, it isn’t an overstatement,” says and profitably.” E YARD the MANAGEMENT company. Powerlink can be used alongside Production An example of Hollander’s reputation in Manager 3.0, a cloud-based platform that control over the critical processes at your recycling yard to create the automotive recycling industry is the allows managers to process inventory items run morerelationship profitably. the company has with eBay, for sales and delivery. which gives eLink users access to an exclusive Powerlink and Production Manager 3.0 rate card that can save facilities a significant redefine what Hollander can do for your OMMERCE amount on expenses. business. This is just the start of the critical mmerce platform and eBay sell your to millionssolutions of buyersHollander that It is also worthtonoting thatparts Hollander’s has been developing eBay page still routinely receiving five-star over the last several years to ensure our street or across the is globe. reviews from happy customers. industry and our customers are ready for As well, Hollander’s Powerlink application what comes next. ORY

Weaving together the entire suite of Hollander products, the company’s EDEN database helps connect parts with buyers, boasting a larger inventor y than the competition and enabling businesses to maximize sales opportunities “by instantly searching and brokering the exact parts your customers are looking for.” Finally, hollanderpar ts.com allows customers the opportunity to browse through thousands of part listings, sorted by year, make, model, etc. and simply add them to a cart in a highly-familiar and simple e-commerce experience. The website has a seller directory as well, to further connect buyers and sellers to each other directly.

ry and attach images for easy browsing that will help drive your sales.

SOLERA | HOLLANDER 800.825.0644 hollandersolutions.com

CANADIANRECYCLER.CA

Mini-Ductor® VENoM® Hp

Inductor® Max

ALFe® 3.5

The Venom HP is the latest edition to the Mini-Ductor handheld induction heater line. The highest powered Mini-Ductor available, the HP features a bold new color along with maximum power at 1800 watts. Remove seized nuts, bolts, bearings, sensors, graphics and more!

The Inductor Max quickly and easily removes vinyl graphics, body side moldings, auto glass, windshields, mechanical and suspension parts, without the collateral damage of an open ﬂame.

The heavy-duty ALFe 3.5 is ideal for those that require high-end heat levels to release seized parts and panel bond adhesives from steel or aluminum. Applications: bolts, graphics, auto glass, stress relieving frame rails, annealing metals and fabrication.

INCLUDES:

> Carry Case > 7/8” Pre-Formed Coil (MD99-601) > U-Form Coil (MD99-602) > Bearing Buddy Coil (MD99-603) > Coil Twist Lock > 2-Year Warranty

> Carry Case > 2 L-Wedges > Fast-Oﬀ Pad (U-211) > Glass Blaster (U-311) > Concentrator (U-411) > 1-Year Warranty

> Flow Concentrator > Glass Blaster > Fast-Oﬀ Pad > 9 Minute Duty Cycle > 1-Year Warranty > Cart (Optional)

www.theinductor.com

877-688-9633

Tag us in your photos: #InductionInnovations

INDUCTION HEAT CAN SAVE TIME AND MONEY

PROFILE

FOCUS ON TECHNOLOGY

Get precise, safe and reliable induction heating tools from Induction Innovations

nduction Innovations, is a family- owned and operated manufacturer of highperformance induction heaters for the automotive aftermarket repair and restoration industries. The company’s headquarters and all manufacturing are nestled in Elgin, Illinois, just west of Chicago. Induction Innovations’ induction heating tools were designed to solve problems such as removing stuck or corroded parts and adhesives in a faster, safer, and more precise way. Founder and President, Tom Gough, developed the first Inductor Series model in 2000 after dealing with 28 years in collision repair and experiencing firsthand the many time-consuming processes found in the vehicle and equipment repair industry. Torches Are Unreliable Using an open flamed torch to remove parts can be dangerous – open flames are unreliable, can be time consuming to work with and can cause damage to the area surrounding the part, all of which affect the productivity of your business, your profits, and the safety of employees. How Induction Heat Can Increase Profits Induction Innovations’ induction heating tools can save you time and money by offering a combination of speed, consistency, and control by using invisible, flameless heat. The heat is transferred to the product via electromagnetic waves and the heated part never encounters any flame. The coil itself does not get hot, either. How Induction Heat Works The coil serves as a transformer primary and the part being heating becomes a short circuit secondary. When a ferrous metal object is placed within the induction coil, it enters the magnetic field and circulating eddy currents are induced within the part. These eddy currents flow against the electrical

The Glass Blaster releases adhesives to remove auto glass.

The Mini-Ductor Venom releases recessed lug nuts.

resistivity of the metal, which generates heat. This precise, localized heat is generated without any direct contact between the part and the coil. Induction Innovations Product Lines Induction Innovations’ product lines run a wide range of power and portability, starting with the Mini-Ductor®product line. The MiniDuctor series is the professional’s choice handheld flameless torch and the original handheld induction heater. The Mini-Ductor is the flameless solution to releasing seized or frozen hardware from corrosion and thread lock compounds. This line of handheld induction heaters are made to reach those tight-fitting areas where a flame cannot go. The next step up in power is the company’s Inductor® Series line, which features more than 2000 watts of power. The Inductor line releases adhesives holding parts bonded to vehicles or equipment such as auto glass and windshields, decals, vinyl graphics, bonded trim, spray-on bedliners and more. The company’s newest induction heating system is the heavy-duty ALFe®series, ideal for those that require high end heat levels to release seized parts and panel bond adhesives from steel or aluminum. Induction Innovations currently offer the ALFe 3.5 and 5.0, which contain 3500 and 5000 watts of power.

Mini-Ductor® Applications: •Lugnuts •Exhaust Manifold Bolts •O2 Sensors •Graphics & Decals •Struts Inductor® Series Applications: •Auto Glass & Windshield Removal •Seam Sealers •Spray-In Bedliners •Body Side Moldings •Soft Dent Removal ALFe® Applications: •Stress Relieving Frame Rails •Annealing Metals •Fabrication •Auto Glass •Graphics Serving Industries Beyond Automotive Including: •Salvage Yards •Agriculture •Body Shops •Boat & Marine Repair •Construction •Trucking & Fleet Maintenance To learn more about induction heat and how our products can save you time and money, visit theinductor.com.

INDUCTION INNOVATIONS 1175 Jansen Farm Court, Elgin, IL 60123 877-688-9633 www.theinductor.com

CANADIANRECYCLER.CA

GIVING BUYERS MORE

PROFILE

FOCUS ON TECHNOLOGY

New digital features from Impact Auto Auctions Canada

mpact Auto Auctions Canada provides the advantage in salvage auto auctions, with its digital auction model giving buyers more access across North America’s broadest salvage auction facility footprint, broad product selection and exceptional customer service. The global IAA name boasts more than 170 corporate-owned facilities across the United States, Canada and the UK. A subsidiary of the global brand, Impact Auto Auctions Canada provides vehicle suppliers and buyers with powerful solutions to process and sell insurance total loss, recovered theft, fleet lease, donation and rental vehicles. Earlier in 2020, Impact Auto Auctions introduced the salvage auction industry’s first 360 walk-around digital experience, Impact 360 ViewTM. Through the Impact 360 viewTM, which provides highresolution images and panoramic video, buyers can virtually inspect vehicle exterior and interior damage through digital images and video. All Impact branch locations throughout Canada offer Impact 360 ViewTM for vehicles twelve years old and newer, unique classics,

THROUGH THE IMPACT 360 VIEWTM, WHICH PROVIDES HIGH- RESOLUTION IMAGES AND PANORAMIC VIDEO, BUYERS CAN VIRTUALLY INSPECT VEHICLE EXTERIOR AND INTERIOR DAMAGE THROUGH DIGITAL IMAGES AND VIDEO. high-end vehicles and exotics. The technology’s benefits include enhanced imagery, zoom and pan capabilities as well as additional views beyond 5MB HD providing internal and external insight on critical areas of the vehicle. Most recently, the company enhanced the 360 ViewTM program to include the Feature Tour tool, which allows buyers to quickly and easily identify value-added features and options present on each listed vehicle. The company is also working to add engine start videos, allowing buyers to view and listen to a 10-second clip of the engine running. “For recyclers, it’s huge,” said Vinesh Mistry, director of marketing and communications for Impact Auto Auctions Canada. “The engine and transmission are critical components when considering purchasing a vehicle, so we’re excited to bring that feature to Canada in 2021.” The company is focused on bringing to market a complete merchandising capability including imagery, information and personalization.

The platform engages buyers with a vehicle digitally through unique, multiple touchpoints that provide the details needed to make confident online bidding and buying decisions. Merchandising tools and features provide buyers with an unmatched research process, improved purchasing guidance and greater trust. With its global reach, Impact attracts buyers across the globe. To learn more about the company, visit impactauto.ca.

Earlier in 2020 the company launched Impact 360 ViewTM, which allows buyers to virtually inspect vehicle exterior and interior damage through images and video. Most recently, Impact enhanced the 360 view program to include the Feature Tour tool, which allows buyers to identify value-added features and options present on each listed vehicle.

Impact Auto Auctions Canada provides the advantage in salvage auto auctions with its digital auction model across North America’s broadest salvage auction facility footprint, broad product selection and exceptional customer service.

IMPACT AUTO AUCTIONS 1-866-485-4285 impactauto.ca

CANADIANRECYCLER.CA

PROFILE

FOCUS ON TECHNOLOGY

MONIDEX Offering a vast selection of CAPA certified auto parts

al Polletta has had one long-term goal for his company, Monidex. Since its founding in the 1980s, he has sought for it to provide 100 percent satisfaction at every transaction. It is one thing to describe a goal in words, and another to see it through—but the Monidex team stands by the company’s ideals. Ask any member, and they say that if a customer ever believes that the company has not met that goal, they should just get in touch. “Don’t hesitate to contact us,” he says. “Serving our customers is why we’re in business. That’s what we’re here for.” Monidex Distribution International was founded in 1983 and is one of the fastest growing auto parts importing and distribution companies in North America. The company has grown at an impressive rate, both in terms of employees and square footage. Currently the company operates 200,000 sq. ft. of warehouses in Montreal and Halifax, and a partnership with QRP Canada signed in 2015 greatly expanded the company’s reach. The company offers delivery to over 90 percent of Ontario before 8 a.m. Place an

order in the morning, and chances are good that you’ll have it before you open up the next day. The goal is 100 percent satisfaction. The company’s mission is to offer customers the most reliable aftermarket car parts available at the lowest prices possible, without ever sacrificing top-notch service. “I’m confident that if you ask any of our longstanding customers, they will vouch that Monidex has offered, and continues to offer, the best service every step of the way,” says Polletta. This year, the company has made a point to invest in its headlight and drive shaft offerings. “The first part to suffer in the event of a collision is often the headlights,” said Poletta. “We’ve invested a lot into these elements this year. If you’re having trouble finding any headlights, drive shafts or any other parts, do not hesitate to reach out to Monidex. We ship across the country.” “To our long-term customers, thank you for your continued support,” says Polletta. “To those of you considering Monidex, we hope you let our 38 years of excellent service, impeccable reputation, and many satisfied

Patrick De Carvalho and Sal Polletta from Monidex.

customers assure you that you can feel confident about purchasing auto parts from Monidex. We’re always happy to assist our retail customers and professional installers in finding the proper replacement auto parts. We pride ourselves on making sure you’ll get the car parts you need delivered to you quickly.” For more information on Monidex, please visit monidex.com.

“WE PRIDE OURSELVES ON MAKING SURE YOU’LL GET THE CAR PARTS YOU NEED DELIVERED TO YOU QUICKLY.” — SAL POLLETTA

MONIDEX DISTRIBUTION INTERNATIONAL 10700 Colbert Ville d’Anjou, QC H1J 2H8 800-463-4131 monidex.com

CANADIANRECYCLER.CA

PROFILE

FOCUS ON TECHNOLOGY

POWER METAL RECYCLING Optimism Shatters Obstacles

ower Metal Recycling is approaching 2021 with optimism and continued intent to push forward past some of the obstacles facing us all. As the company continues to adapt to the everyday changes the pandemic has brought upon all areas of life, it is also able to share positivity with clients who are reaping the benefits of the precious metals market that continues to peak past historical highs. Initially, when the coronavirus pandemic started in early 2020 there was uncertainty within all industries. Catalytic converters being a niche market within the Scrap Metal industry, the regulations within different municipalities, provinces and cities were varied, continuously updated, and governed how Power Metal Recycling’s businesses would operate. “Within the refining process and every process preceding refining, we guaranteed our clients that our essential role was indeed understood, and we would continue business to remain as close to normal client expectations as possible. By relying on accurate communication with the local government as well as information from trusted publication resources within the industry and taking proper safety precautions, it allowed us to remain confident and were

successful in giving our clients the reassurance they needed as well to know that we would not pause in servicing their needs,” said the company. With many yearning for good news in what appeared to be a sea of gloom in other areas of life, the precious metals market skyrocketed towards the end of 2020 and into 2021 with record shattering prices in rhodium and the overall precious metal market to which positivity produced an overall good year for Power Metal Recycling. As precious metal prices are still increasing, client confidence remains strong in 2021 and Power Metal continues to use the boost in the market to carefully but ambitiously approach existing and new business. In an unforeseen post-pandemic future, it is important to keep in mind that in our industry prices fluctuate day to day, in our niche market, and supply will continue to be available. And as catalytic converter buyers, scrap yards, recyclers and others have always adapted to an ever-changing market, Power Metal Recycling says it will also adapt to the unknown nature of the near future.

“For companies such as ours, where the ownership is in the hands of individuals who have successfully taken multiple entities through the economic hard times of 2008 by planning ahead, the confidence of working through the pandemic is hidden within the experience of pulling through successfully in the past and the careful planning ahead for the future. “Only because of this, we can say with full courage to our clients that we will be here for you through every step of the way to ensure that your margins stay high, tools stay current and that our service remains professional, safe, transparent, and most important – highly profitable for your business!”

POWER METAL RECYCLING 7440 Tranmere Dr, Mississauga, ON L5S 1K4 905-361-2458 wwwPowerMetalRecyclingCA.com

CANADIANRECYCLER.CA

The secret to getting ahead is getting started.

1-855-901-5050

PMRCC.COM

WHAT CONVERTERS MEAN TO AUTO RECYCLERS IN THE “NEW NORMAL” PROFILE

FOCUS ON TECHNOLOGY

By/Par Cliff Hope, Senior Account Manager, PMR Inc

he term ‘new normal’ comes accompanied with a bevy of implications, but there is no other way to describe the year we’ve had—it has been far from the norm. “We have all had to adjust our regular business practices due to COVID-19, both in how we work with their customers and internally in our shops,” said Cliff Hope, senior account manager for PMR Inc. “The one bright spot in the automotive recycling world has been the record high prices for catalytic converters. While we all can agree it’s great to get more for cats the doubleedged reality is the cost of ELV’s, and parts cars have been driven up too.” Auto recyclers that have a solid understanding of converters, beyond what their core buyer tells them, have been able to stay ahead of the rest. Having the ability to accurately forecast converter values to car purchases today is often what is making the difference in keeping the doors open. PMR is a leader when it comes to educating auto recyclers about converters. The online tools our suppliers have access to and expert

“AUTO RECYCLERS THAT HAVE A SOLID UNDERSTANDING OF CONVERTERS, BEYOND WHAT THEIR CORE BUYER TELLS THEM, HAVE BEEN ABLE TO STAY AHEAD OF THE REST.”

Material separation by PMR grader.

consultation available means we can deliver all the information you need to stay ahead of your competition at your scale and the auction. The so-called new normal, paired with converter pricing today means that junk cars that used to be purchased for $200 to $300 are now selling for $900 and more. Being confident that you have $700 worth of converter profit in the car is essential. Perhaps more critical than knowing how to correctly factor in converter values to car buying, is the assurance that you will actually get the anticipated converter income. PMR has you covered, with its ability to offer toll refined values on lots of converters starting at 100 regular mixed units. Being able to buy and sell in the same market is another essential for survival in the new normal. Armed with an understanding that car

purchasing decisions need to be made quickly, PMR has been able to level up its suppliers with a number of innovative online, real time tools. The company’s Photo Grading tool allows users to have real time converter pricing in 60 seconds or less. You know the serial numbers of the converters on the car? Access more than 22,000 converter values instantly. How many converters are in stock now? PMR’s online inventory system provides next level material accountability and updated in-stock converter values for managers and owners. PMR has been in the converter business for more than 20 years and understands the needs and concerns of auto recyclers today. Changing how you sell your converters is often a big decision, not to be taken lightly. Understanding your concerns was one of the reasons we developed a service called Video Grading; even before the new normal. Our expert graders can evaluate your converters by video call. We will wire money direct into your account when the shipment is on the truck and make a balance adjustment 10 days later from the toll refining process. No risk of COVID and no risk to your converter revenue, PMR is the original long-distance purchaser. At PMR the new normal means educating and consulting with our clients to help them navigate the ever-evolving converter world and how it affects the bottom line in their businesses. “We are able to provide a consistent and transparent baseline for all your converter needs. That consistency of service has elevated our clients ahead of their local competitors. Let PMR make your new normal as profitable as possible in a world where not much is normal anymore.”

PMR 4640 Grande-Allée Boulevard, Boisbriand, Québec, J7H 1S7 1-855-901-5050 pmrcc.com

CANADIANRECYCLER.CA

Let’s do it better! Complete auto parts sales and inventory management system

• Ergonomic interface • Bar code system • Accounting • Large feature set • Training available

With sales performance in mind, ProgiPac was designed in collaboration with auto recyclers, which makes it a genuine solution adapted to reality. From inventory management, to accounting, to dismantling and invoicing, ProgiPac handles it all.

Interested in Progipac? Call us now!

1-855-310-6343 Since 1990 • progi.com

PROFILE

FOCUS ON TECHNOLOGY

A DEEP DIVE INTO PROGIPAC 2 The ERP system that changed the life of hundreds of auto recyclers

• Ergonomic interface A • Bar code system • Accounting • Large feature set • Training available By/Par Alexandre Rocheleau, Charles Aubry and Laurent Tri, Sophie Larocque

t the turn of the 1990s Progi was born from ProgiPac, the legendary ERP* software dedicated to the world of recycling. Back then, there was a quiet interest in computerizing recycling centres, but it was risky. Computer equipment was expensive and unfamiliar to users while computer programs were quite complicated and not very user-friendly. Looking to purchase a reliable inventory management program, Turcotte Auto Parts* felt that the existing solutions were expensive and not adapted to their needs. They hired a software company to create their own tool. This ambitious project caught the attention of nearby recycling centres who showed great interest in the project. Over time, the software company in charge of developing the program for Turcotte Auto Parts was purchased by a competitor who did not want to pursue the project, and therefore agreed to sell it back. The hype around the software, not even out yet, convinced Turcotte Auto Parts that ProgiPac could be used by other recyclers. Members of Turcotte Auto Parts and their entourage invested and established a

A technician auditing his auto parts inventory for his recycling centre.

understand their needs. Their goal was to come up with a product that recyclers could rely on to build and develop their business.

“IT IS CERTAINLY THE BEST COST-EFFECTIVE SOLUTION OUT THERE TO HELP STRUCTURE YOUR COMPANY.”

With sale collabora adapted t dismantli

to share inventory between recyclers. The software provides parts traceability and support for vehicle purchases during auctions. I am an auto recycler, should I be interested in ProgiPac? If reselling auto parts to individuals or companies is a big part of your business model, then the answer is definitely yes. If you still do not use a computerized inventory system or if you find it difficult to stay in control of your current one, then ProgiPac2 is a solution for you. With its user-friendly and attractive interface, its efficient and stable processes, ProgiPac 2 is your road to success. It is certainly the best cost-effective solution out there to help structure your company.

Interested in Progipac? Call us no company for their inventory software project. That was the founding of Progi. ProgiPac would become a resource management software made for recyclers by recyclers. Indeed, while creating the software, t h e Tu r c o t t e A u t o P a r t s t e a m consulted several other recyclers to

30 years later: ProgiPac 2 is the perfect solution for recyclers. Progi has updated ProgiPac and is now promoting ProgiPac 2, a modern version of its predecessor. The program can help organize the auto recyclers’ inventory, accounting, billing and communications. It also allows

PROGI 500, rue Saint-Georges Trois-Rivières, Quebec, G9A 2K8 1-855-310-6343

CANADIANRECYCLER.CA

101

FOCUS ON TECHNOLOGY

PROFILE

RAS, FOR ALL YOUR CORE NEEDS RAS technology offerings have set industry trends in Part Identification

ebuilders Automotive Supply is a multi-faceted company with three primary product lines; Automotive Cores, Catalytic Converters, and Product Recalls. All materials are primarily sourced from the Automotive Recycling Industry through thousands of Recyclers in the U.S. and Canada. These relationships have been forged over the course of 48 years since our founding in 1972. RAS was recognized as ‘Supplier of the Year” by General Motors as one of its best global suppliers during GM’s 23rd annual awards ceremony. Suppliers from around the world received the award for going above and beyond GM’s requirements, designed to provide customers with the most innovative technologies and the industry’s best quality parts. RAS technology offerings have set industry trends in part identification and include CoreConnect, Recalls, CorePro, RASBid, CorePro Mobile App, Catalytic Converters, and RASCAT app. Automotive Cores As the largest Independent Automotive Core Company in the Industry, RAS has over 40 product lines, 180,000 part numbers in inventory, and over 3 million cores processed annually. Rebuilders Automotive Supply is the number one full-line core supplier to the largest remanufacturers in the world. RAS tools uniquely streamline all aspects of the automotive core evaluation and inventory process while maximizing core revenue. Catalytic Converters RAS has become one of the top processors of Catalytic Converters in the U.S. and Canada. We sell the material to the largest smelters. RASCATS APP converter data program is available exclusively for assay suppliers. Over 10,000 ID numbers at your fingertips and easily accessible from your mobile phone, tablet, or desktop. RAS buys CATS by the

piece, either at our buying doors in Rhode Island and Florida, shipping to Rhode Island or Florida, or from a road buyer. Each piece is checked-in by a member of our CAT Grading Team to ensure proper grading and pricing. Payment is made at the time of purchase, sent via check, wire, or ACH within three days of receipt. Recalls RAS serves as an exclusive U.S. buyback partner of defective Takata airbags for ten automakers (OEM’s), covering 22 makes, 144 models, and 15 years of model year coverage. Our extensive relationships with thousands of Auto Recyclers across the U.S. and Canada allows us to introduce and integrate technology so recyclers can instantly identify recalls through the Vehicle Identification Number (VIN). Recyclers are financially incentivized with a bounty for each airbag returned.

RAS has played a vital role by providing programs for awareness and education to the auto recycling industry on the identification, removal, packing, and shipping of these defective products. Our supply chain processes thousands of shipments each month as these airbags travel from recovery point to their final destination, where the airbag modules are destroyed. RAS has acquired, verified, and destroyed over 500,000 defective Takata airbags. RAS is proud of its role as a corporate citizen in facilitating the removal of these lethal products out of the salvage network, which ultimately saves lives. Overall, RAS had evolved into a company that promotes the circular economy and the true essence of Recycling. RAS has supported the Auto Recycling Industry since its inception, attending and sponsoring Trade Shows and Conventions, participating in vendor panels, and advertising dollars for State and National Trade Publications.

“RASCATS APP CONVERTER DATA PROGRAM IS AVAILABLE EXCLUSIVELY FOR ASSAY SUPPLIERS. OVER 10,000 ID NUMBERS AT YOUR FINGERTIPS AND EASILY ACCESSIBLE FROM MOBILE, TABLET, OR DESKTOP.”

The largest Independent Automotive Core Company in the Industry, RAS has over 40 product lines, 180,000 part numbers in inventory, and over 3 million cores processed annually.

RAS (REBUILDERS AUTOMOTIVE SUPPLY) 1650 Flat River Road Coventry, Rhode Island 02816 800-633-0162 www.coresupply.com 102

CANADIAN AUTO RECYCLER 2021

5145 LeTourneau Circle Tampa, FL 33610 813-621-4555

palladium and rhodium housed within a sources, a 12 volt battery, an electric start gas are able to support all Supershears sold and catalytic converter makes its removal well engine and a 110/220 volt motor. This variety nearly every phone call receives attention from worth it. It is the value of these precious metals allows us to offer a quality product to smaller a person directly in touch with the creation of PROFILE FOCUS ON TECHNOLOGY that drives the catalytic converter’s value. When recycling yards that process 20 to 100 cars a the machines, the owner Larry DeMik, who prices are high, converters can draw $200. week, as well as larger yards that process more can even help you troubleshoot common errors. Recycling yards were in need of a way to safely that 100 each day. Many scrap and recycling yards’ waste time and and efficiently remove a catalytic converter For those yards looking to take their catalytic money because they don’t have the proper tool from a car. The necessity of such a tool is what converter processing to the next level and harvest to remove the converter. inspired Dave Casebolt to design and patent a the precious metals found within, we also offer For further details on the Supershear and how cutting head that would effectively do the job, the Supershear DeCanner. The DeCanner is it can potentially help your recycling yard, please Supershear’s patented technology helps you realize from visitcats our website at supershears.com. the Supershear. designed to slice through a catalyticprofit converter The Supershear hydraulic catalytic converter cutter has provided the recycling industry the best tool for the removal of the catalytic n 1975, when the U.S.based Environmental converter for more than(EPA) 20 years. Wethe continue Protection Agency required stricter

GOLDEN OPPORTUNITY

regulation of exhaust emissions, having a catalytic converter on your automobile or truck became a necessity. As the use of this device became more of a commonplace, so did the knowledge that it still had worth even after a vehicle’s end-of-life phase. During the recycling process, the catalytic converter can be removed from a vehicle and the precious metals within it can be extracted and repurposed. The worth of the platinum, palladium and rhodium housed within a catalytic converter makes its removal well worth it. It is the value of these precious metals that drives the catalytic converter’s value. When prices are high, converters can draw $200. Recycling yards were in need of a way to safely and efficiently remove a catalytic converter from a car. The necessity of such a tool is what inspired Dave Casebolt to design and patent a cutting head that would effectively do the job, the Supershear. The Supershear hydraulic catalytic converter cutter has provided the recycling industry the best tool for the removal of the catalytic converter for more than 20 years. We continue to use the same original design invented and patented by Casebolt more than two decades ago because it is safe, powerful and efficient. During the design process, keeping things simple was a high priority. Complex jaws and pivot points make for more wear points, which leads to expensive repairs when problems arise. The Supershear cutting head uses one moving part, making it simple and efficient. Each machine is equipped with 23 ft. braided hydraulic hose, a cart and a range of power sources, a 12 volt battery, an electric start gas engine and a 110/220 volt motor. This

The platinum, palladium and rhodium housed within a catalytic converter make its removal well worth it.

“THE PLATINUM, PALLADIUM AND RHODIUM HOUSED WITHIN A CATALYTIC CONVERTER MAKE SUPERSHEAR INC. ITS REMOVAL WELL WORTH IT.”

7235 East Hampton Ave #107, Mesa, AZ 85209 789-3893 variety allows (Toll us toFree): offer a(800) quality999-8100 product (Outside house, as US well):as(480) provide service when it is to smaller recycling yards that process 20 needed for every Supershear and Supershear www.supershears.com

to 100 cars a week, as well as larger yards that process more that 100 each day. For those yards looking to take their catalytic converter processing to the next level and harvest the precious metals found within, we also offer the Supershear DeCanner. The DeCanner is designed to slice through a catalytic converter can with a steel blade, at which point you can funnel the captured catalyst into a container of your choice below the machine. We take pride in the customer service we provide to our customers. In our shop located in Mesa, Arizona, we assemble each machine from parts we purchase and fabricate in-

DeCanner. We can even handle special orders CANADIANRECYCLER.CA 101 for explosion zones or when requested, a dual head cutter. The inventory kept on hand ensures that we are able to support all Supershears sold and nearly every phone call receives attention from a person directly in touch with the creation of the machines, the owner Larry DeMik, who can even help you troubleshoot common errors. Many scrap and recycling yards’ waste time and money because they don’t have the proper tool to remove the converter. For further details on the Supershear and how it can potentially help your recycling yard, please visit our website at supershears.com.

SUPERSHEAR INC. 7235 East Hampton Ave #107, Mesa, AZ 85209 (Toll Free): (800) 999-8100 (Outside US ): (480) 789-3893 www.supershears.com

CANADIANRECYCLER.CA

103

What happens to used electric vehicle batteries? RePowered Batteries turns them into useful energy storage

Our Product

Batteries

We take batteries from the EV market — high quality and safe

Disassembly

We add automated disassembly, AI testing, rebuilding with proven technology

Market

And bring them to market for use in everything from RVs to your home solar storage system

For more information visit repoweredbatteries.ca

PROFILE

FOCUS ON TECHNOLOGY

REPOWERED BATTERIES The case for second life batteries The second life battery industry—the reuse of electric vehicle (EV) batteries after they are done being used in the vehicle—is very young. In fact, the Canadian Second Life Battery Association (CSLBA) was founded this year only, as second life manufacturers seek to distinguish themselves from battery recyclers. This is similar to how wreckers who reuse parts distinguish themselves from recycling yards that shred vehicles for scrap metal. The second life use of batteries is a step in the value chain for recyclers. These recyclers will get the batteries eventually as they are essential in the lifecycle of batteries. By pushing back recycling, second life manufacturers offer a greener option, and also give recycling the time to mature before taking on all the material, leading to improved material recovery down the road. There are two streams of batteries for second life manufacturers. The first is from vehicles being taken off the road early due to accident, recall or failure, for which the battery can be reused in cars. These batteries have more value as less work has to be put into them. The second stream is end of life batteries, that is batteries that are no longer usable in vehicles. These batteries must go through a thorough reprocessing, and only hold a minimal residual value. This value is still better than the metal recovery option which costs the battery owner money. One way in which second life manufacturers are different than auto recyclers, is that they must specialize their assembly lines for certain makes and sometimes even models. This specialization is costly and means that the manufacturer will usually focus on one or two makes, expanding into different lines as they grow.

For example, RePowered Batteries in Ontario and Quebec specializes in BMW and Toyota batteries, while Lithium Battery Solution, the company’s lithium site in Quebec, specializes in the use of Tesla and Kia batteries, with both having their sights set on expanding their processing lines with time. RePowered Batteries for example reuses as much of the casing and wiring as possible. The need to preserve the cells means that disassembly must be done meticulously, which makes sorting of the different materials a natural extension of the process. In turn, the disassembly process makes proper recycling of all unused parts accessible. All batteries get reconfigured into a standard configuration which is scalable to meet the needs of their utility battery clients. The use of advanced modelling and AI battery selection allows them to provide large and durable batteries made from used premium grade cells at the cost of low-end batteries. Lithium Battery Solution, on the other hand, currently focuses on re-using modules as they are made by the manufacturer. Their client base of vehicles (boats, RVs etc.), off-grid homes, and cottages make the module sizes in which batteries come from the factory quite attractive. Combined with their sophisticated battery management system, they too can offer a premium product. At the end of the day, second life manufacturers can offer auto recyclers higher value than selling batteries for metal, which is generally unprofitable once shipping is factored in. The real challenge lies in creating the relationships required to know where to send which kind of battery, as well as the logistics aspect of shipping the batteries. These are both problems that can easily be surmounted through education and collaboration.

Julien Lemay, CEO of Repowered Batteries and founder of the Canadian Second Life Battery Association.

THE SECOND LIFE USE OF BATTERIES IS A STEP IN THE VALUE CHAIN FOR RECYCLERS. THESE RECYCLERS WILL GET THE BATTERIES EVENTUALLY AS THEY ARE ESSENTIAL IN THE LIFECYCLE OF BATTERIES.

REPOWERED BATTERIES 551 Castor St, Russell, ON K4R 1E5 repoweredbatteries.ca

CANADIANRECYCLER.CA

105

PROFILE

FOCUS ON TECHNOLOGY

STARK AUTO Built on trust

ith a beautiful website filled to the brim with high quality photos, Stark Auto Sales’ webpage is as engaging as the company it was built for. A family-owned business based out of Toronto, Stark began as a scrap dealer before transitioning into a service for auto parts. Since then, Stark has become a full-service insurance recovery centre, establishing key contracts with major insurance companies and a nation wide presence. As insurance estimates for repairs continue to climb, more and more reparable cars end up being scrapped. It’s not that they can’t be fixed but rather that they are deemed too expensive and not worth it. Stark’s response has been to develop a comprehensive service for repairing and reselling the vehicles or recovering the parts for use among auto recyclers. Stark’s innovation and combination of both analytic and hard-earned intuitive

STARK’S INNOVATION AND COMBINATION OF BOTH ANALYTIC AND HARD-EARNED INTUITIVE UNDERSTANDING OF ITS VARIOUS CLIENTS’ NEEDS HAVE ALLOWED THEM TO BECOME INDUSTRY LEADERS IN SOLUTIONS FOR PICK-UP AND STORAGE MANAGEMENT. understanding of its various clients’ needs have allowed them to become industry leaders in solutions for pick-up and storage management. Stark’s insurance recovery process is simple. Once an insurer has written off a vehicle, the insurer can use custom software to dispatch the vehicle for Stark to come pick up. Stark picks up the vehicle from the bodyshop itself, fronting any towing and

storage cost after attempting to lower such costs through negotiation. With its growing clientele list and relationships on the ground with the shops themselves, the promise of professional partnerships and expanded volume makes negotiating these deals much easier. Once the vehicle is settled with the insurer, Stark buys it from the insurance company, minus the previously mentioned fronted costs.

After purchasing the vehicle they either fix it up or strip it for parts and scraps. The vehicles they restore are often sold by retail, but it is the weekly auctions that get them the most attention. Selling from its Toronto, Ottawa and Montreal locations these auctions offer more than 200 salvaged cars, as well as trucks/ SUVs and motorcycles every week. Auction calendars and listings are offered on its website complete with specs and high quality photos, all you have to do is register online. Adding to the convenience is the number of search options available to give customers every opportunity to get as specific as they need to be in the hunt for just the right vehicle. With an easy to understand system, easyto-use website and reliable customer service, Stark is making everything simpler for insurers and car-lovers across Canada.

STARK AUTO 200 Benny Stark Street Toronto, ON M6N 3N4 416-654-7222 starkautosales.com

CANADIANRECYCLER.CA

107

We have what you need.

New Location: 7900 Northfield Rd, Walton Hills, OH 44146

117 Sinnott Rd, Scarborough ON M1L 4S6 1100 Steeles Ave E, Brampton ON L6T 1A1 3245 Boulevard Jean-Baptiste Deschamps, Lachine, Quebec H8T 3E4

We have We have We have what you what need. you whatneed. you

need.

✔ Canada's largest inventory of New Location:

quality replacement parts

suspensions 7900 Northfield✔ Rd,Cooling Walton Hills,and OH 44146

New Location:

New Location: ✔ Customer service you can count on 117 Sinnott Rd, Scarborough M1L 4S6 7900 Northfield Rd,ON Walton Hills, OH 44146-5525 7900 Northfield Rd, Walton Hills, OH 44146prices for 1100 Steeles Ave E, Brampton ON L6T 1A1 ✔ The most competitive 117 Sinnott Rd, Scarborough, ON M1L 4S6 3245 Boulevard Jean-Baptiste Deschamps, the best quality parts 1100 Steeles Ave E, Brampton ON L6T 1A1 Lachine, Quebec H8T 3E4 117 Sinnott Rd, Scarborough ON M1LDeschamps, 4S6 3245 Boulevard Jean-Baptiste Lachine, QC H8T 3E4

✔ Four locations 1100 Steeles Ave E, Brampton ON L6T 1A1 Canada's ✔ Canada and US largest✔inventory of largest inventory of quality Jean-Baptiste replacement parts quality replacement 3245parts Boulevard Deschamps,

Lachine, H8Tsuspensions 3E4 ✔ Quebec Cooling and ✔ Cooling and suspensions

✔ Customer service you ✔ canCustomer count on service you can count on

Theformost competitive prices for ✔ The most competitive ✔ prices the best quality parts the best quality parts

✔ Canada's largest inventory of

quality replacement parts

✔ Four locations ✔ On our website: customer can open account, check price, order online, check the order status and return online

✔ Cooling and suspensions

✔ Customer service you can count on

✔ Four locations

✔ The most competitive prices for

the best quality parts

Tiger Auto Parts Ltd. Serving the industry since 1985.

✔ Four locations

Call us toll-free at 1-888-664-6618

PROFILE

FOCUS ON TECHNOLOGY

TIGER AUTO PARTS Service and experience

or the past three-and-a-half decades, Tiger Auto Parts has been serving the automotive industry. “In today’s fast paced market, we understand the power of technology and innovation and it is our pleasure to announce that Tiger Auto Parts is one of the first Auto parts supplier which offers 100 percent computerized and online shopping,” the company says. “With our online technology option, our customers can gain access to our inventory, price list, profile, approved or pending orders, return parts and much more at anytime.” One of the largest impor ters and distributors of aftermarket automotive collision parts in Canada and US, Tiger Auto Parts has more than 250,000 square feet of space devote to housing its auto parts inventor. Tiger Auto Parts is committed to providing the best quality parts and service at the lowest prices available. Many of the parts it offers come from ISO9000 registered manufacturers and are certified to meet or exceed the OEM specifications set by CAPA. “With a digital inventory of more than 50,000 SKU, our customers are able to

AUTO PARTS CONTINUOUS TRAINING PROGRAMS, OUR KNOWLEDGEABLE STAFF DELIVER EXCELLENT SERVICE TO OUR VALUABLE CLIENTS, SAVING THEM TIME AND STRESS.

search our products. Our customers can gain access to our inventory, price list, their online profile, approved or pending orders, return parts and much more at their own convenience.” The company is a proud member of the Aftermarket Body Par ts Association (ABPA) and the Cer tified Automotive Par ts Association (CAPA), industryrecognized organizations that certify the quality of automotive parts used for collision repairs. “Our extensive inventory allows us to reliably and efficiently fulfill the needs of the automotive industry for aftermarket body parts,” the company says.” With Tiger Auto Parts continuous training programs, our knowledgeable staff deliver excellent service to our valuable clients, saving them time and stress.”

In recent years, Tiger Auto Parts has grown tremendously. In October 2017, Tiger Auto Parts opened its new location in Montreal. In mid 2019, Tiger opened up another location in the United States.

TIGER AUTO PARTS 1100 Steeles Ave E, Brampton ON L6T 1A1 117 Sinnott Rd, Scarborough, ON M1L 4S6 3245 Boulevard Jean-Baptiste Deschamps, Lachine, QC H8T 3E4 7900 Northfield Rd, Walton Hills, OH 44146-5525 Tel : 416 750 8578 Toll : 1 888 664 6618 www.tigerautoparts.com

We have what you

CANADIANRECYCLER.CA

109

GET THE MOST FROM YOUR CONVERTERS WITH A PROCESS YOU CAN TRUST.

Call Us Today! 864.834.2003 www.UnitedCatalystCorporation.com

846 N Hwy 25 Bypass | Greenville, SC 29617

PROFILE

FOCUS ON TECHNOLOGY

A TRUSTED SOURCE United Catalyst Corporation shares the ‘Four Ps’ of converter recycling profitability

t United Catalyst Corporation, we have a mantra; Getting the Most from Your Converters with A Process You Can Trust. For those of us that work at United Catalyst and for the recyclers we serve, it is as simple as four P’s; a Process you can trust; a Program you can trust; a Partner you can trust; and the Power of education. A Process You Can Trust How much money do you want from your converters? Your answer should be all of it. Did you know there is only one way to get all the value from a converter and that is by destroying it: de-can, mill, sample, assay, smelt, and extract or refine the platinum, palladium, and rhodium out of the catalyst. The way to get all the value from the converter is to sell it on this Process called assaybased selling. An assay is a test result from a sample that, if done correctly, yields the highest result. A Program You Can Trust An assay-based selling Program benefits you the recycler if: one, the results of the test are true and accurate of the converters you sent in; two, if the recycling costs are reasonable and customary; three, if the metals are sold at a fair market price. When you sell converters based on this Process and a fair Program you are getting the true value out of each scrap catalytic converter regardless of wear and tear on the unit or grading category. In this Program it doesn’t matter what car the converter came from or how many miles the vehicle had; whatever precious metal contained in that converter will be recovered and paid on. A Partner You Can Trust In an industry that has historically been rife

with smoke and mirrors, as recyclers looking to get the most from your converters, you need A PROCESS You Can Trust a Process you can trust, a Program you can trust, and a Partner you can trust. You see you can do everything right. A PROGRAM You Can Trust You can sell on assay instead of selling by the piece. You can have great terms and pricing. But if you do not have a reputable partner that you can trust, you could still be losing. The Russian proverb, ‘Trust but verify,’ holds true in our part of the recycling POWER Of Education industry. Selling scrap catalytic converters has always been a risky A PARTNER business. Selling on assay or recovery You Can Trust helps to eliminate that problem because there is a test result that can be considered the basis for the sale. However, even with this method, several things can still go wrong for the recycler: settling on an inaccurate or manipulated sample and/or assay result; losing weight during processing and refining; To learn more about selling converters having too much trash and/or moisture; paying on assay or to read other articles in this exorbitant recycling costs; and selling metal series, please email me at Berube@ that is too heavily discounted. For all these unitedcatalystcorporation.com or call us at reasons, the importance of working with a 864-590-1705. partner you can trust cannot be overstated. The bottom line is you need to be paid on a sample and assay that are official, accurate, Becky Berube serves and verifiable.

4 Ps

PROFIT

The Power of Education At United Catalyst Corporation we believe that an educated recycler is our best customer. In fact, we give recyclers an education in auto catalyst processing and precious metals refining. We take a complex process and try to make it understandable and easy to use. We know that once a recycler learns about their converters and their yard profile, they will increase their profits, and no one will ever be able to take advantage of them again.

the recycling community as President of United Catalyst Corporation, Co-Chair of the ARA Annual Convention Educational Programming Committee and is an ExCom Board member of the International Precious Metals Institute. If you have any questions about this article, or converter recycling in general, call 864-590-1705 or visit our website: unitedcatalystcorporation.com

UNITED CATALYST CORPORATION 846 N Hwy 25 Bypass, Greenville, SC 29617, United States 1 864-834-2003 unitedcatalystcorporation.com

CANADIANRECYCLER.CA

111

PROFILE

FOCUS ON TECHNOLOGY

UNITED RECYCLING GROUP We’re in this together

H C E H T

F O E G ALLEN

E G N A CH DISCO

RMAL O N W HE NE T G N I ER

nited Recycling Group was initially founded in 1995 for the purpose of developing a yard management system designed by recyclers for recyclers. Pinnacle YMS was the result of this endeavor. The company’s mission is to help its members maintain their competitive edge in the industry by providing them access to a unique portfolio of business tools, data protection applications, and eCommerce solutions tailored directly to the operational needs of recyclers. URG created business applications that aid recyclers in improving data accuracy and security while facilitating the ability of the recyclers to share their data with other recyclers and business partners. In 2013, Donald Porter took over the position of CEO/

2021

executive director after 35 years with State Farm Mutual Auto Insurance company. Porter said that one of his proudest moments with the company happened this past year through their URG Scholarship Foundation. This occurred when the Foundation was able to fulfill its promise of awarding $40,000 in scholarship grants to employees and employee’s children of URG member companies. And during the pandemic, like any business, URG had some difficulties working in the new business environment. “[However,] our team came together and has been able to meet all the challenges thrown at us this year and still achieve success! Our business has grown, and we have been able to continue to develop new

products and services for our members.” In 2021, URG will continue to expand its business and provide products and services for its member, and according to Porter, a new line of products will be rolled out this year; as well URG will be hosting the URG Educational Conference as a live event on August 5th to August 7th in Dallas, Texas.

Donald C. Porter, Chief Executive Officer

URG 5353 Williams Drive Suite 105 Georgetown, TX 78633 303-367-4391 u-r-g.com

CANADIANRECYCLER.CA

113

REBUILDERS AUTOMOTIVE SUPPLY

#pullthatcore Core prices are on the rise! Prix à la hausse!

HONDA • ACURA • CHEVROLET • FORD • GMC • INFINITI • JAGUAR • LAND ROVER • LEXUS LINCOLN • MAZDA MERCURY • MITSUBISHI • NISSAN PONTIAC • SAAB • SATURN • SCION SUBARU • STERLING • TOYOTA

GOOD TO KNOW: FREIGHT

Airbags, Cores and Converters continue to arrive for processing.

FREIGHT TRANSLATED

Les Coussin Gonflables, les Cores et les Convertisseurs continuent d'arriver pour traitement

BON À SAVOIR: CATS

Precious metals market prices are at an all time high! Assay pricing or by-the-piece pricing available

CONVERTISSEUR CATALYTIQUES

Les prix au marché des métaux précieux sont à un nouveau record! Prix du test et prix à la pièce sont disponible

For All Your Core Needs TOUS VOS BESOINS

CorePro • RASBid • CorePro Mobile • CoreConnect • URG

Follow @RASCores RAS GOES VIRTUAL! www.RASVirtual.com

#yankthatbag

#cutthatcat

PROGRAMME DE RECYCLAGE

COMPLET POUR LES CONVERTISSEUR

1-877-829-1553

COMPREHENSIVE CONVERTER RECYCLING PROGRAMS

Canadian Auto Recyclers 15#1

Articles inside

Gloria’s Note La note de Gloria 06