Canada Post Canadian Publications Mail Sales Product Agreement No. 40841632 l 86 John Street, Thornhill, ON L3T 1Y2 www.collisionrepairmag.com INSURER PREMIUMS OVER THE YEARS | DRAG-RACING POLICE CARS | THE JOB MARKET—CAR CULTURE CONNECTION EVALUATIONESTIMATING The industry’s feedback on modern procedures Father-son duo Al and Daniel Guarino bring their business acumen to collision repair LEAVE IT TO LEON’S MEET YOUR REPS FOR WORLD SKILLS 2022 >>
ON THE COVER A PLACE TO YOUR ROOTS Cassie Rossen has helped build a business that sticks it out for the long-haul A PLACE TO YOUR ROOTS Story by MAX REID ISSUE 21#4 I can be hard to tell that you’ve hit your stride if you never look back on when you were crawling. The collision repair industry has changed lot in the 21st century and, arguably, it’s better for it. The “wild west” days of trial-and-error dent hammering and Bondo-based repairs are most ly relic of the past, but what value is there in doing away with the old and if you’re not constantly striving for what is new and better? This industry’s foundation is built on progres sive-minded owners and managers who aim to provide their staff with the best training and equipment available, with the promise of high calibre repair quality and top-notch customer service in return. Cassie Rossen of Dilawri Collision Centre in Calgary is one such manager who puts progress above all else. Collision Repair caught up with Cassie over the phone to discuss her upbringing in the col lision repair industry and how she has grown and developed as business leader alongside it. “Collision centres were known as dirty or dingy. Now they’re clean and state-of-the-art and people really take pride in their positions,” said Cassie. You would be hard-pressed to find an employee at Dilawri Calgary who doesn’t have at least ten years at the shop under their belt. Cassie Rossen has helped build a business that sticks it out for the long-haul IBIShostsFrenchRivierafestivities|TogetheragainatCCIFMontreal|Onsettingnewindustrystandards CanadaPostCanadianPublicationsMailSalesProductAgreementNo.40841632 l 86JohnStreet,Thornhill,ON L3T1Y2www.collisionrepairmag.com NoA/C-xuses:Yourstaffdeserveairconditioning>> Volume21,Number4,2022 FixNetworkhosts13thannualMasters Ifresultsarewhatyouseek,callupCassieRossenatDilawriCalgary LEADING LOYALTYWITH Even if you already subscribe in print, picking up a digital subscription is FREE, and easy. Just scan the QR code on your device to sign up now. Visit: www.collisionrepairmag.com/digital-magazine-subscription/ SEE US AT 2022 BOOTH # 35254 Stay informed on the latest collision industry news— from OEM procedures to local celebrations, national ‘biz reports and more. Collision Repair mag is available wherever the world takes you. READ OUR DIGITAL EDITION FOR FREE!
STRUCTURALFAST, FOUR PACKPACKPACKPACK FLASH REPAIRS IN A PORTABLE PULLING COLUMN HeightAdjustable Up To 550 lbs Of Pulling SecuresPressureAir FLASH SurfacesFlooringTo The Flash utilizes a vacuum seal to the flooring surface to deliver 2.5 tons of pulling force using a heavy-duty ratcheting system and featuring an adjustable pulling height setup providing precise pulling directions. CapabilityDown-Pull Easy RelocateTo WORKS WITH PULL UP! repair systems THERE’S A LOT MORE TO US, KEEP GOING....South Hall Upper Level Booth #32205 BASE DIMENSIONS 480 x 600 mm / 18.9” x 23.6” HEIGHT 1300 mm / 51.1” WEIGHT 27 kg / 59.5 lbs PULLING FORCE 250 kg / 550 lbs MIN PRESSURE 7 bar / 102 psi
• UNIVERSAL JIG SYSTEM
LIFTING HEIGHT 1.6 m / 5.3 ft
106 5M Structural Straightening Bench 106EXT 6M Structural Straightening Bench Universal Jig System 3D Repair Approach
• UNIVERSAL JIG SYSTEM 5 CROSSBARS (106 ONLY)
LIFTINGLENGTH
• LOADING
The Multibench employs an electro-hydraulic lift suitable for lifting most vehicles, with a maximum lifting capacity of 7,000 lbs to a height of 5’. A small footprint allow facilities of all sizes to place the Multibench in repair bays that cannot accommodate full size benches. The pulling column provides 10 ton pulling capacity for serious vehicle straightening, 360º around the vehicle.
WIDTH 1.8 m / 5.9 ft
PULLING FORCE 10 Ton
LIFT
Spanesi’s structural straightening benches have been designed to stand up to the most intense pulling stresses; this is accomplished through the utilization of the best materials available, in order to maintain their performance throughout the years.
HEIGHT 1,520 mm / 5 ft
STRUCTURAL STRAIGHTENING BENCHES
CONTAINS:
• PULLING COLUMN
MINIMUM HEIGHT 32 mm / 1.25 in
• 7 CROSSBARS (106EXT ONLY)
MULTIBENCH Single Bay Repair Station FOUR MULTIBENCH PACKAGES AVAILABLE PACK 2.5 INCL. BENCH AND PINCH WELD CLAMPS INCL. PACK 2.5 AND ADDS PULLING COLUMN INCL. PACK 3 AND ADDS HIGH STIRRUPS AND POSITIONING TROLLEYS INCL. PACK4 AND ADDS THE MASTER REPAIR KIT PACK 3 PACK 4 PACK 6
LOAD CAPACITY 5,000 kg / 11,023 lbs
LOAD CAPACITY 3,200 kg / 7,200 lbs 3,720 mm / 12.20 ft
PULLING FORCE Ton
POSITIONINGTROLLEYANDASCENDING RAMPS
FAST, SINGLE-BAY REPAIRS
• BENCH WITH RACK GEARS WITH CONTROL BOX
LENGTH 5 m / 16.4 ft (106) 6 m / 19.7 ft (106EXT)
10
SUSPENSION PARTS COVER
Spanesi Americas, Inc.
USER ADDED POINTS WITH PHOTOS EXTENSIONS
PROTECTIVE
WORKS WITH
FLASH Pulling Column 9/9/22 9:12 AM
USER ADDED POINTS WITH PHOTOS EXTENSIONS
123 Ambassador Dr. STE 107 Naperville, IL USA 60540 224-SPANESI (224-772-6374) www.spanesi-americas.com facebook.com/spanesiamericas
3 PROBES (100-200-350mm) SUSPENSION PARTS
UNDER-BODY TRANSPORTATION CASE STRUCTURAL ITEMS
COMPARATIVE MEASUREMENTS
WHEEL AND TIRE ALIGNMENT CHECKS
Learn More Now 14,500A Welding Machine Q Series Welding Machines Q5.1 Q5.2 ONE Q5.2 WELDING MACHINES Touch Electronic Measuring System
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COSMETIC AND STRUCTURE GLUE-BASED PULLING PULL UP! Repair Systems PULL UP! Light PULL UP! Full PULL UP! Standard
123 Ambassador Dr. STE 107 Naperville, IL USA 60540 224-SPANESI (224-772-6374) www.spanesi-americas.com facebook.com/spanesiamericas
BLUETOOTH KEY MECHANICAL PARTS POWER SUPPLY
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PROTECTIVE COVER COMPARATIVE MEASUREMENTS
WORKS WITH
FLASH Pulling Column
Spanesi Americas, Inc.
TOUCH ARM
COSMETIC AND STRUCTURE GLUE-BASED PULLING PULL UP! Repair Systems PULL UP! Light PULL UP! Full PULL UP! Standard
BLUETOOTH KEY MECHANICAL PARTS POWER SUPPLY
TOUCH INCLUDES THESE TOUCH MEASURES THESE TOUCH ARM UPPER-BODY TROLLEY VER 4.0
WHEEL AND TIRE ALIGNMENT CHECKS 3 PROBES (100-200-350mm)
3M™ Net AbrasivesForIntroducingautomotive repair. Learn more at 3M.ca/NetAbrasives For additional information, including important safety and warranty information regarding 3M Automotive Aftermarket products, visit 3M.ca/NetAbrasives. 3M, 3M Science. Applied to Life. and Cubitron are trademarks of 3M. Used under license in Canada. © 2022, 3M. All rights reserved. All other trademarks are the trademarks of their respective owners. 2201-22999-E Using the right abrasives can allow shops to improve productivity and help eliminate rework. Our dust extraction systems paired with our new 3M™ Net Abrasives can change the way shops work. PerformancePrimePeakProductivityVirtuallyDust-Free Premium 3M™ Cubitron™ II Net Abrasives Advanced 3M™ Blue Net Abrasives
RECYCLING NEWS
INSURANCE PREMIUMS REPORT
Powerful people and the places they go.
CONTENTS
Al Guarino is a man of many businesses; but Leon’s Auto Body is the one that truly feels like home.
STAND UP SPEAK OUT
Are web-based tools making the claims process easier? We asked the estimators.
TOWING NEWS
p.40 www.collisionrepairmag.com INSURER PREMIUMS OVER THE YEARS DRAG-RACING POLICE CARS THE JOB MARKET—CAR CULTURE CONNECTION EVALUATIONESTIMATING The industry’s feedback on modern procedures Father-son duo Al and Daniel Guarino bring their business acumen to collision repair LEAVE IT TO LEON’S MEET YOUR REPS FOR WORLD SKILLS 2022 >>
Daniel Guarino and his father, Al Guarino, of Leon’s Auto Body.
REGIONAL NEWS
ON THE COVER
The insurers have been earning; check out our breakdown of just how much.
ISSUE 21#5 | COLLISION REPAIR 5 CONTENTS VOLUME 21, ISSUE 5, 2022
FEATURES
It’s no accident that we’ve got all you need to know from the world of towing.
PEOPLE ON THE MOVE
Mountains or Maritimes, we’ve got the latest industry news to keep you on the pulse from coast to coast.
p.28 979277604810
There’s nothing reduced or reused in this issue’s auto recycling report.
The Toronto Police have a new street racer—a retrofitted Dodge Dart.
CONTENTS
LET’S TALK TRAINING by Stefano Liessi
PUBLISHER’S PAGE by Darryl Simmons
TOM’S TALES by Tom Bissonnette
WHO’S DRIVING by Jay Perry
RECYCLING REVIEW by Steve Fletcher
LAST WORD by Allison Rogers
HAVE YOUR SAY. SUBSCRIBE TODAY! We welcome your comments on anything you see in Collision Repair magazine. Send your feedback to editor@collisionrepairmag.com. YOUR ONLINE SOURCE Canada’s collision repair information resource. New articles and top news stories daily. For more info visit collisionrepairmag.com.
6 COLLISION REPAIR COLLISIONREPAIRMAG.COM CONTENTS
Meet Dorien Lozeau and Abigail King, your Canadian representatives for World Skills 2022.
COLUMNS
The cool cars of yesteryear may have more job market influence than you think.p.p.5356
98907270680874
VIEWS FROM THE WEST by Chelsea Stebner
It’s time to get things done.
8 COLLISION REPAIR COLLISIONREPAIRMAG.COM PUBLISHER’S PAGE
PRINTED IN CANADA ISSN 1707-6072
SALES PRODUCT AGREEMENT No. 40841632
Collision Repair magazine is published by Media Matters Inc., publishers of:
Darryl Simmons
DIGITAL OPERATIONS MANAGER
IT ALL STARTS WITH YOU
James Kerr | james@mediamatters.ca
Oh, and that one item usually spoken in hushed tones, if it’s mentioned in public at all: door rates.
RETURN POSTAGE GUARANTEED
Cassie Doyle | CONTRIBUTORScassie@mediamatters.ca
ASSOCIATEpublisher@collisionrepairmag.comPUBLISHER
Orest Tkaczuk | orest@mediamatters.ca
Max Reid | max@mediamatters.ca Kate Ng | kate@mediamatters.ca Tyler Majer | tyler@mediamatters.ca
“We acknowledge the financial support of the Government of Canada”
ART DIRECTOR
All these items are connected; fix one and the others will start falling in line. The downside is that if we lose on one, we’ll lose on them all. Shop owners often ask me why they can’t get their rates on par with mechanical rates. I agree that they should be, and I have some opinions.
This will serve to separate those who truly want to make a positive impact from those who just want to ride the coattails of the shops putting in the work. There’s an old saying I think is appropriate here: who is going to pull the wagon if everyone wants to ride?
towards setting up a framework that will be the genesis of a national association serving the needs of Canadian collision repairers.
Send change of address notices and undeliverable copies to: 317 Reid St., Peterborough, ON K9J 3R2
Ellen Smith 416.312.7446 | ellen@mediamatters.ca
It’s time for each and every one of you shop owners to decide if you’re happy with the way things are or if you want to see some change. Once you’ve made this decision—and I’d be willing to bet money on which choice you’ll pick—the next step is to start talking with other people in the collision repair business who share the same challenges and issues that you do.
Most importantly, start talking about your ideas. Let your ideas out, and we’ll soon know if we are flat-out wrong or if there are others who share our goals. When we find others who agree, we’ve got the start of a solid communications chain. In the age of the internet, this is as easy as clicking a button on the www.collisionrepairbureau. comWewebsite.allknow
INDUSTRY RELATIONS ASSISTANT Wanja Mann 647.998.5677
AUDIENCEwanjamann1@gmail.comENGAGEMENT
By DARRYL SIMMONS
SingleSUBSCRIPTIONedition$7.99 One-year $39.95 ( 6 issues)
STAFF WRITERS
It’s Time for a national association; the Collision Repair Bureau might be the answer
Take a look and let me know if you as a repairer are interested in joining such an association and
Yvonne Corvers | yvonne@mediamatters.ca
VP OF INDUSTRY RELATIONS & ADVERTISING Gloria Mann 647.998.5677 | gd.mann@rogers.com
CANADA POST CANADIAN PUBLICATIONS MAIL
DIRECTOR OF BUSINESS SOLUTIONS
A couple of years ago we set up a website to help consumers weave their way through the collision repair process. We appropriately named it the Collision Repair Bureau. Please visit it at www.collisionrepair bureau.com. This site was built with the intention to accept membership behind a password-protected login. The goal, in addition to helping consumers, was and still is to be a focal point for a Canadian association.
It comes back to my solution above—repair the image, attract more good people to the great group here already and get better pricing based on the payor’s (read: insurer to most) newfound respect for the way your business is being run. Oh, and by the way, make sure there’s some solid, trackable training in place.
ow that we’re basically done with the pandemic—or have at least learned how to deal with it—all shops can get back to the real issues facing their business, namely profitability, sustainability, image building and attracting more qualified personnel.
PUBLISHER
Currently, there is no national association that even attempts to say it serves collision repairers. We have some provincial ones doing a great job, but nothing that is countrywide, even though the challenges are universal. At Collision Repair magazine we realize there is a void and are working
Collision Repair ™ magazine is published bimonthly, and is dedicated to serving the business interests of the collision repair industry. It is published by Media Matters Inc. Material in Collision Repair™ magazine may not be reproduced in any form without written consent from the publisher. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent columnists. All facts, opinions and statements appearing in this publication have been compiled and included with the permission, though not necessarily the endorsement, of the editor, or of independent columnist contributors, and are in no way to be construed as those of the publisher, or as endorsements of them.
EDITOR Allison Rogers | allison@mediamatters.ca
Jay Perry, Stefano Liessi, Tom Bissonnette, Chelsea Stebner Steve Fletcher
It’s time for every one of you to decide if you’re happy with the way things are or if you want to see some change.
N
MANAGER
if so, what would you like to see it do. If you think a national association is not needed, I’d love to hear your views on that as well.
most people want to say something—but if truth be told, few people really have something to say. And those who do are usually quiet. Now is the time to have your say. This is how we can create a true industry voice. It starts with individual whispers and builds into some chatter. It gets louder and louder and the next thing you know, everyone is listening. And when people listen, things get done.
CA.IAAI.com © 2022 IAA, Inc. All rights reserved. BID. BUY. REPAIR.
Impact Auto Auctions is Now IAA
PEOPLE ON THE MOVE
ANDREAS TETZLOFF | MERCEDES BENZ CANADA
Mercedes-Benz has designated Andreas Tetzloff as president and CEO for its Canada operations. Tetzloff will be responsible for Mercedes-Bens-AMG, Mercedes-Benz passenger cars, and Mercedes-Benz Vans. Tetzloff’s experience with the company extends back to 1992. He has previously worked as commercial director of HR and finance in Frankfurt, Germany. He has also worked as sales director for the company in Berlin. He also worked for Porsche as managing director, proving his experience in relation to the luxury car industry. He most recently led the company’s Russian division until March of this year.
SEAN SKOROPAT | TITANIUM TOOLS AND EQUIPMENT
Join Titanium Tools and Equipment in welcoming a new technical sales rep to the team, as Sean Skoropat will now head up several key accounts in the company’s western market. In his new role, Skoropat will represent Celette, Pro Spot, Wielander & Schill, Miracle System, Induction Innovations, WRD Auto Glass, Shinano, DJS Fabrications, and Dent Fix in Titanium’s Saskatchewan, Alberta and British Columbia markets. Prior to joining up with Titanium, Skoropat spent much of his career training various welding techniques to body shops around Canada, including squeeze-type resistance welding, aluminum pulse MIG welding, silicon bronze brazing, aluminum/ steel panel repair, plastic welding, in addition to 3D measuring for XYZ plotting.
10 COLLISION REPAIR COLLISIONREPAIRMAG.COM NEWS MOST RELIABLE PRE 8AM DELIVERY SERVICE Call 1-(800)-387-3199 | cardinalcouriers.com Pre 8am Package DeliveryDedicated LogisticsPre 8am LTL Delivery 6600 Goreway Dr., Unit D Mississauga, ON L4V 1S6
Eric Marshall took over as director of Genesis Motors Canada on September 1st, as Lawrence Hamilton transitions out of the role. Marshall will be responsible for all aspects of Genesis’ Canadian operations. Marshall has worked with Hyundai Canada since 2015 as product manager, transitioning to Genesis in 2016 alongside the company’s creation in the role of senior sales manager. He was promoted to national sales manager in 2019.
ERIC MARSHALL | GENESIS MOTORS CANADA
Remote work just isn't for everyone!
Visit csncollision.com/join for more information!
FEELING ISOLATED?
As a part of the CSN network, you’ll become part of a genuine collision repair community. Whether you’re ascending the industry’s peak, or just leaving base camp – we know your business. At CSN we give you the freedom, choice, and support needed to grow and perform.
TM
IMPROVE SHOP EFFICIENCY & PROFITABILITY • PRECISE OPTICAL MEASUREMENT WITH 6 HIGH RESOLUTION CAMERAS • SELF CALIBRATING CAMERAS, ALWAYS ACCURATE, EVERY TIME • CAMERAS AUTOMATICALLY TRACK VEHICLE HEIGHT ON LIFT • MAXISYS INTERFACE FOR WHEEL ALIGNMENT INTELLIGENT ADAS IA900WA FRAME The Next Step In ADAS Calibration Now Includes Wheel Alignment Technology. One Frame To Perform 4-Wheel Alignment & ADAS Calibration. ADAS CALIBRATION SELF-CALIBRATING AUTO HEIGHT TRACKING6 HI-RES CAMERASWHEEL ALIGNMENT TWICE AS NICE THE ONLY FRAME TO PERFORM ADAS CALIBRATIONS & WHEEL ALIGNMENTS SUPPORT: 1 855.288.3587 FOLLOW US @AUTELTOOLS VIEW MARKETING MATERIAL: ISSUU.COM/AUTEL2 EMAIL: USSUPPORT@AUTEL.COM | WEB: AUTEL.COM
NEW VEHICLES
I
The exponential growth in the number of vehicles with ADAS should act as a catalyst for shops that perform calibrations to develop a process or seek out solutions that enables them to perform all steps needed in the calibration process as efficiently as possible. Well, Autel was listening. Its Intelligent ADAS IA900WA frame system is the first in the industry to combine all of it into one adaptable, interactive, robotic, dynamic, streamlined system.
f the remaining eight brands meet the mark, more than 99 percent of all new vehicles sold in the United States will come with this proven life-saving feature that uses cameras, radar or a fusion of the two to “watch” traffic ahead and brake to avoid or lessen the damage of a crash. This in addition to the estimated 60 million vehicles on the road with some Advanced Driver Assistance System (ADAS).
into the system cannot be overstated as proper vehicle alignment is essential to the calibration of all ADAS components. The thrust angle, calculated in reference to the vehicle’s rear axle, determines its direction as it travels down the road.
To see the IA900WA in action is quite extraordinary. The IA900WA features a folding crossbar and six in-frame high-resolution tracking cameras that automatically monitor vehicle height on the shop lift. Robotic frame movement allows for efficient use and alignment reading accuracy of 0.02 Alignmentdegrees.coverage is for U.S., Asian and European vehicles, 1996 and newer, and the system guides the user through the complete process with illustrated alignment instructions, live readings, and required tools. Adjustment locations displayed on a mounted 24-inch touchscreen monitor mirror the alignment procedure executed on
The IA900WA system is offered in several packages, including an all-systems ADAS package that includes targets, patterns, and calibration components to calibrate cameras (including those used in Around View Monitoring), radar, LIDAR, and nightvision units. A Lane Departure Warning (LDW) package is also available that includes targets and patterns needed to calibrate systems on equipped vehicles and Alignment-only packages. All packages are available with or without Ultra ADAS tablet.
MERCEDES-BENZ, SUBARU, TESLA, TOYOTA/LEXUS, VOLKSWAGEN,
THE AUTEL IA900WA 855.288.3587USSUPPORT@AUTEL.COMADVERTORIAL I WWW.AUTEL.COM WHEEL ALIGNMENT BODY SHOPGLASS REPAIR THE IA900WA IS IDEAL FOR... THE
the MaxiSYS Ultra ADAS tablet giving the technician all the freedom he needs. ADAS calibration coverage includes camera targets and patterns and radar calibration components for equipped Mercedes, VW/ Audi, Hyundai/Kia, Nissan/Infiniti, Honda/ Acura, Mazda and Toyota/Lexus.
THE SEPTEMBER DEADLINE FOR AUTOMAKERS TO HAVE CITY-SPEED AUTOMATIC EMERGENCY BRAKING (AEB) ON 95 PERCENT OF THEIR IS BRANDS—AUDI, BMW, FORD/LINCOLN, HONDA/ACURA, HYUNDAI/GENESIS, MAZDA, AND VOLVO—HAVE ALREADY MET THAT VOLUNTARY GOAL. ONEPOWEROF
LOOMING. TWELVE
As vehicle manufacturers continue to share their safety systems throughout the entire lines, and more and more vehicles with these systems enter shops, solutions that provide technicians with a repeatable, efficient process to calibrate these input devices have become essential.
The IA900WA offers shops a true turnkey solution to precision ADAS calibrations by combining vehicle inspection, including tire tread analysis, four-wheel alignment, steering angle reset, and ADAS calibration with detailed instructions, illustrations, and a graphical adjustment analysis. The benefit of integrated four-wheel alignment
TO EACH THEIR OWN
IN MEMORIAM
A deep dive into the consolidation trends of the collision repair industry published by the Financial Post on August 25 offered scathing criticism of the business practices of insurers in the auto repair space, and solutions. Titled “Self-preferencing is cannibalizing Canada’s autorepair industry,” Vass Bednar, head of McMaster University’s Public Policy program, wrote about the reality of vehicle ownership and repair experience, highlighting the ways where consumer choice has gradually eroded. One example is the transition from true ownership to a subscription model where features are withheld by an OEM, even if your vehicle physically houses the technology. This concern grows when the issue of vehicle data is introduced, as a lack of control over that data exposes the customer to the will of the OEM. Bednar is concerned insurance companies are insinuating themselves into the collision repair industry in an unprecedented way. The power insurers have has allowed them a nearly unchecked influence on labour rates and mandate the use of certain parts over those specified by OEMs if they see fit, leaving both repair facilities and customers with little choice in the proceedings, she explains. Direct repair programs are understood for any facility owner, but the idea of insurance companies operating collision repair centres under the auspice of customer convenience is too far for Bednar; and a practice that has been squashed in other industries such as pharmaceuticals.
A frequent Collision Repair contributor spoke to Global News on the vicious cycle of parts shortages, rental fleet downsizing and strained customer relations that plague the collision repair industry. Chelsea Stebner, managing partner at Parr Auto Body discussed the perilous position many repair facilities as much of the industry struggles to secure OEM parts, paint and other necessary repair materials. A new challenge that has presented itself to Stebner and her team is revisiting long dormant repair jobs. She said that while other industries are stabilizing after the initial COVID-19 lockdown, much of the collision repair industry is only now starting to feel its most severe effects. Ciaran Downes, senior director of national appraisals for Saskatchewan Government Insurance (SGI), told Global that the government does what it can to keep drivers stocked in rental vehicles, thanks to its partnerships with rental companies, but they too are being impacted by a limping supply chain. Downes says SGI is working to identify the most in-demand parts in order to allow halted repairs to resume. Stebner says the situation is worsened by rental companies downsizing their fleets over the pandemic, predicting that the collision repair industry likely won’t return to a normalcy for at least two years.
14 COLLISION REPAIR COLLISIONREPAIRMAG.COM INDUSTRY
Bednar points out that technicians and facility owners have long complained anonymously, feeling that their insurance partners undermine their expertise in repair procedures, but are unable to speak out due to fear of reprisal and blacklisting. She recommends a review of the state of competition in our industry to ensure accountability.
RepairJoin Collisionmagazine inrememberingGuerinoMercanti.
SUPPLYNEWSSTRAIN
Collision Repair magazine is saddened to hear that Guerino Mercanti, founder of CARSTAR Canada, has died following a six-year battle with dementia. Mercanti grew up with his two brothers and nephew in Hamilton, founding Mercanti Bros Auto Body Repair, the predecessor to CARSTAR Collision and Ontario Auto Collision. He regularly came by the shop and put in a few hours of work–especially when his three sons bought two of the business locations. Beyond the collision repair industry, he shared a passion for Italian card games, bocce and hunting with his friends in Hamilton’s San Remo area. “Papa, we will miss your generous heart and kind smile. You were strong until the end, and you deserve to rest in eternal peace. We will love you forever,” wrote family members in an obituary. In lieu of flowers, the family wrote that donations to the Alzheimers Society of Canada would be appreciated.
Foose has been a driving force in American car building and hot-rodding communities for decades now and has earned a number of accolades throughout his career, including becoming the youngest person to be inducted into the Hot Rod Hall of Fame back in 1997. PROVEN
ISSUE 21#5 | COLLISION REPAIR 15 INDUSTRY NEWS
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Automotive industry legend Chip Foose has been named as the official artist of SEMA 2022, tasked with establishing the aesthetic theme of this year’s event. Foose will provide the vision for how SEMA plans to transform the space of the Las Vegas Convention Center. “This opportunity is allowing me to be creative in a different fashion. Usually, my drawings have been a tool to build the final art, which are the cars that we create at Foose Design, but these drawings are the final art to be used at the SEMA show,” he told SEMA organizers. “I’m excited to entertain and connect with SEMA Show attendees in a new way.” Every three years, SEMA partners with a new automotive artist to help freshen up the general presentation of the show, and with this announcement, Foose joins the likes of Alex Carmona, Max Grundy and Ed Tillrock; all of whom had taken on the role at past SEMA shows. The 2022 SEMA Show is set to run from Nov. 1 to 4.
DUE FOR DAMAGE
How’s the weather been lately? Not great—and the data can prove it. Extreme weather events like tornadoes and hailstorms in Canada are reaching frequencies higher than ever before, increasing the number of drivers in need of emergency vehicle repairs. According to an article first published in the Conversation Canada, data from the Northern Tornadoes Project discovered that current expectations for insured catastrophic loss value at $2 billion. This is nearly double the insured loss values recorded between 1983 and 2008, where the average of $422 million converts to $1.1 billion in modern currency. This turbulent weather has direct implications for the collision repair industry, for better or worse.
THE FOOSE IS LOOSE
BODY SHOP
16 COLLISION REPAIR COLLISIONREPAIRMAG.COM BUSINESS NEWS
UPS FOR AUTOCANADA
PPG reported its Q2 2022 financial results in August, marking “alltime quarterly sales records” in its automotive refinish coatings segment. PPG’s Performance Coatings segment earned US$2,929 million in net sales in Q2 2022; seven percent higher than the same period last year. “Automotive refinish coatings organic sales grew by a low teen percentage with higher selling prices and strong sales volumes that continued to outpace industry growth,” wrote the coatings giant alongside its financial results. Automotive OEM coatings organic sales were also up—in “high-single-digit percentages—due to “higher selling prices that were partially offset by lower sales volumes,” said PPG.
The Edmonton, Alberta-based company said its performance in the second quarter allowed it to add more collision centres to its portfolio, including Burwell Auto Body in London, Ontario, and Kelleher Ford in Brandon, Manitoba.
AutoCanada says it reported its highest second-quarter revenue ever, marking revenues of $1,686 million—a 32 percent increase over the same period last year. Net income for the period was $29.1 million, which includes $10.0 million of incremental inventory writedowns versus income of $37.7 million in the prior year. “This strength allowed us to continue to advance our acquisition strategy with the recent addition of Burwell Auto Body and Kelleher Ford, further expanding our national collision centre footprint and our dealership platform across Canada. We remain well positioned to continue to execute on our acquisition pipeline in the coming quarters with several dealerships and collision centres being evaluated,” it wrote alongside its earnings statement.
FIX IN THE MIDDLE EAST
One in six small business owners are considering going out of business, according to a report from the Canadian Federation of Independent Business (CFIB). The CFIB’s report, released on August 11, says official small business bankruptcy numbers have been “steadily increasing since the beginning of the year and are currently at a two-year high.” Insolvencies from the start of the pandemic peaked in March 2022 with 318 cases. Recent CFIB data indicates that ten percent of small business owners would file for bankruptcy if they could not keep doors open; 46 percent of businesses risking closure would stop operating rather than go through bankruptcy. Another 27 percent considered transferring the business to a new owner. The report also states that 54 percent of businesses report below-normal revenues. Sixty-two percent carry unpaid debt taken on during the pandemic, ringing to an average of $158,000.
SALES SLUMPS
ALL-TIME AUTO COATINGS RECORDS
HEAD ABOVE WATER
Fix Network World recently announced a partnership in the Middle East, continuing the company’s plan to grow its worldwide repair network. This partnership between Fix Auto and Gulf Motor will expand their entry into countries under the Cooperation Council for the Arab States of the Gulf, such as Saudi Arabia, Qatar and the United Arab Emirates. Currently, Fix Auto operates in over 20 countries. According to a press release, six collision centres and six quick service centres will open in Saudi Arabia. GMC has agreed to renovate its facilities and retrain staff to Fix Network World standards, with these locations expected to begin operating around October 2022. “This new partnership in the Middle East demonstrates our commitment to growth through rapid expansion in thriving global markets,” said Steve Leal, president of Fix Network World. “This iconic brand was created based on a very simple idea–to unite a fragmented aftermarket industry so body shop owners can experience the power of a network while owning and operating their centres independently.”
Canada’s new-vehicle sales for August marked the lowest stats in two decades, according to DesRosiers Automotive Consultants. Automakers sold approximately 126,524 new vehicles in August—down 13.9 percent from the same month in 2021 and the lowest-ever August numbers since 1999, said DesRosiers. The consultancy said the industry had hoped that “August would represent the tipping point in which the market would reverse direction and start to show sales gains. Sadly, this was definitely not the case here in Canada,” it wrote.
Selling price increases in the automotive OEM coatings business also exceeded PPG’s average price gains, noted PPG.
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Intact Insurance’s personal auto insurance claims grew by 28 percent in Q2 2022, though its CEO Charles Brindamour say the gains are more than just “pricing-driven.” “Equally important is how we manage claims and our supply chain,” the CEO referenced during Intact’s Q2 2022 earnings call. The insurer tours relations with collision repairers and auto service centres and cites its parts purchasing activities as “important.” “We clearly benefitted from our salvage disposals as an increasingly important source of income [this quarter], as the cost of parts and scrap metal increased,” mentioned Brindamour. Intact maintains that its 28 percent auto premiums growth was mostly driven by the acquisition of RSA and “muted” organic growth at one percent, “as units were under pressure given our cautious stance on rates,” said Brindamour.
The Facility Association has partnered up with Foresight Insurance Analytics to launch a video telematics program to help taxi drivers improve–or simply prove the compliancy–of their driving habits and behaviours to lower insurance rates for high-risk drivers. In this context, it acts as the “insurer of last resort” for taxi drivers. Facility Association is an organization that represents high-risk drivers not otherwise able to obtain insurance elsewhere. Taxi drivers are required to have 24-hour commercial insurance which can cost up to $10,000 annually. This rate costs two to three times the amount of regular auto insurance within Canada, on average. The technology provides a daily driving score through telematics devices which track typical risk-factor incidents. The incidents tracked include distracted driving, following too close, lane violations, hard or late braking, weaving between lanes, red-light violations, and harsh turning. Facility Association will only receive driver scores in the interest of privacy. Foresight Insurance Analytics handles the installation of devices and management of data.
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CURTAILED FOR CABS
A taxi driver’s daily driving scores monitor driving habits in order to encourage improvement. With improved driving, taxi drivers can hope to return to the regular market of auto insurance. The partnership and program is currently only in Ontario, but plans to expand to other provinces are in the works.
18 COLLISION REPAIR COLLISIONREPAIRMAG.COM INSURANCE NEWS
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Customers were left “totally enraged” by the announcement, one owner wrote on the Rivian Owners Forum. Similar frustrations were felt last March when Rivian increased the estimated prices of its vehicles by up to 20 percent, meaning some pre-holders would pay between $10,000 and $20,000 more for their vehicles.
SINKING FEELING
IF IT AIN’T BROKE
BRING THE NOISE
As Dodge winds down the Charger’s long-standing production run, engineers are ensuring that a particular electric-powered concept model sends the iconic muscle car off with the roar it deserves— even if it requires some help from an amplifier or two. The newly announced Charger Daytona SRT Concept—a high-performance electric-powered muscle car that grabs attention in ways a Prius driver could only dream of, boasts an industry-first EV exhaust system that can reach up to 126 decibels. They allege that the Fratzonic Chambered Exhaust is about as loud as a Hellcat engine.
In addition to its longevity, the 2023 Subaru Outback was the only vehicle, of seven tested by the IIHS, to earn a ‘good’ or ‘acceptable’ safety rating in a recent side-crash safety test.
20 COLLISION REPAIR COLLISIONREPAIRMAG.COM OEM NEWS
A recent market research report found that 96 percent of Subaru vehicles sold in Canada in the past ten years are still running and on the road. According to data compiled by IHS Markit as recently as June 30, the Subaru Outback leads the Japanese OEM’s model lineup overall in longevity, with 97 percent of the 20132022 Outbacks sold in Canada over the past ten years still being on the road today. Still an impressive percentage, Subaru’s least long-lasting offering, the BRZ, still has 86 percent of its 2013-2022 model history on Canadian roads.
A brake failure has been identified in Ferrari vehicles built since 2005, leading to more than 23,000 Ferraris being recalled by the NHTSA.“These vehicles are equipped with a braking system that could potentially leak brake fluid,” details the NHTSA recall. “Upon total loss of brake fluid, the vehicle would lose braking capability.” Barring other errors, safety notifications such as warning lights and buzzers should alert drivers when fluid levels drop to 50 percent of the reservoir’s maximum level.
Rivian has cancelled the entry-level versions of its R1T electric truck and R1S electric SUV, informing its customers of the decision via email last week. The electric automaker is cancelling its “Explore” trim level for the R1T model, which has a starting price of US$67,500. The automaker’s lowest-cost electric pickup is now the “Adventure” trim option, which carries a US$73,000 price tag. Customers with existing orders can either upgrade to a more expensive trim level or cancel their pre-orders.
Only one percent of the recalled Ferraris are suspected to have a fatal brake defect, said the OEM.
The Canadian government has inked deals that will see MercedesBenz and Volkswagen Group each gain access to the nation’s largest stores of key battery materials—like lithium cobalt, nickel and graphite—for use in electric vehicles (EVs). The twin Memorandums of Understanding (MoUs) will see Volkswagen and Mercedes-Benz receive priority access to Canadian battery minerals. Flavio Volpe, president of the Automotive Parts Manufacturers Association (APMA) called the agreements a “fourth-dimensional chess move” and “the most significant thing that’s happened so far” for Canada’s mining sector.
EXPLORE NO MORE
As far as body design for the Daytona model goes, the car features a patent-pending R-Wing on the front end that allows air to flow through the front opening, enhancing downforce.
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According to Ontario Provincial Police (OPP) West Region, four Dodge Ram 1500s were stolen on August 28 from the driveways of multiple residences, with relay attacks suspected. Unlike traditional entry methods, relay attacks use technology to duplicate key fob signals emanating from a nearby location. These duplicated signals, combined with a blank key fob, allows thieves to digitally copy the vehicle’s key. While earlier reports suggest that physical entry and mechanical breaches remain the most used technique, the rising prevalence of relay attacks in 2022 suggests that they are no longer as rare as initially believed. There is a simple defence against this technique though–faraday cages and key pouches can do the job for a considerable price, but a cookie tin will protect you just as well.
Further, SEMA says that 45 percent of specialty equipment business see electric pickup trucks as an “opportunity.”
MORE TECH, MORE TROUBLES
22 COLLISION REPAIR COLLISIONREPAIRMAG.COM TECHNOLOGY NEWS
New vehicle technology comes with an understandable learning curve for drivers, though a recent J.D. Power report suggests these additions affect driver satisfaction in ways more nuanced than it may seem. In its 2022 Tech Experience Index (TXI) studies and Initial Quality Studies (IQS), J.D. Power measured vehicle quality via a problems per 100 vehicles (PP100) model. The company claims that, while the “notion that advanced technologies always lead to significant problems is a misconception,” certain pieces of technology have been found to be easier for drivers to adapt to than others. “Of the advanced technologies included in the 2022 TXI Study, 46 percent had at least one problem with a PP100 score higher than the most problematic attribute included in the 2022 IQS, with some exceeding it several times over,” said the report. In its most recent study, J.D. Power found there was significant variation in meeting user expectations between different pieces of advanced technology. For example, rear seat reminder technology had a range of problems from 1.9 PP100 to 26.2 PP100, demonstrating that tech can be developed with minimal owner complaints. On the other hand, fingerprint reading technology was identified as the most problematic technology in driver satisfaction, scoring a PP100 of 54.3.
FACT, NOT FICTION
Autonomous vehicles (AVs) may lead to safer roads—a challenge the collision repair industry will have to seriously consider. CEICA hosted a webinar on Aug. 25 led by Tara Andringa, executive director at Partners for Automated Vehicle Education (PAVE), a non-profit organization promoting public education on AVs. When asked about how mass AV adoption will affect the collision repair industry, Andringa said collision repairers will need to join the conversation, given that this innovation has no real equivalents or historical precedents. She cites law enforcement as another industry that faces intense shakeups—police officers may have to pull over AVs or get information from an empty AV, while repairers need to learn about AV technology and prepare their industry for the shakeup.
A BITE OF THE APPLE
NO KNOCK NEEDED
J.D. Power expressed that they do not want to see automakers discouraged from developing more advanced technology based solely on how initial satisfaction is affected by change.
Some high-tech nefariousness seems to be at play with the development of Apple’s mysterious autonomous vehicle, as a former engineer for the tech giant pleaded guilty to trade secret theft in U.S. federal court in August. Zhang Xiaolang was heading to the airport to catch a one-way flight to China in July 2018 when he was arrested under the charge of having downloaded a 25-page document to his wife’s laptop that included schematic drawings of a circuit board design for a portion of an autonomous vehicle. Zhang admitted to the accusation during a hearing in San Jose, Calif. Trade secret theft carries a maximum penalty of ten years in prison and a $250,000 fine. The former Apple engineer, who was hired on as a hardware engineer in the company’s autonomous vehicle division in 2015, was reportedly on his way to China to work with a startup company also operating in the electric and autonomous vehicles sector.
THE MOD’ POD
New research from the Speciality Equipment Market Association (SEMA) suggests that nearly half of all late-model pickup owners have modified their pickups—and these drivers are reportedly considering even more modifications in the future. The report found that pickup owners spent US$16 billion on specialty equipment parts in 2021, and that half of an estimated 29 million pickup trucks 2010 or newer are modified. SEMA also suggests that 62 percent of latemodel pickup accessorizers buy off-road parts, and that 84 percent of those accessorizers plan to make mods in the future.
Given that AVs do not get tired, distracted and have more complete vision than the average driver, it is extremely likely this technology will make driving safer and accessible to more people. By the time it’s rolled out, truly autonomous AVs will be among the most vetted technologies in the world.
Finding a Bentley S2 in decent shape is a restorer’s dream; the combination of the classic style, size, and use for parts represents a rare combination of aesthetic and physical quality. A Bentley shipped from Canada to Australia, however, provided another use for criminals. The individuals in question attempted to smuggle methamphetamine and cocaine within the spacious S2, stuffing the vehicle’s many hidden locations with nearly $150 million in drugs. Fortunately, the drugs were found by The New South Wales Police Force during routine X-rays upon arrival at Port Botany in Sydney, Australia. The drugs were hidden in the seats of the vehicle and inserted into the wings of the car through the headlights. The car was not seized upon finding the drugs; it was allowed to be picked up to track the individuals receiving and potentially distributing the drugs. After performing surveillance on the vehicle, the police arrested two men aged 22 years and 23 years for the crime. Reports from the Guardian indicate belief that the drugs came from the Middle East as a part of an international drug syndication network.
The model is currently on display until October 6 at Lamborghini’s museum in Sant’Agata Bolognese, Italy.
It turns out that sometimes work and play can be interchangeable, especially if you work at LEGO, as representatives from the iconic toy company and Lamborghini have teamed up to double down on a little project from 2020 that is due to become a little bigger. In 2020, both companies teamed up to build a 1:8 scale model of a Lamborghini Sián FKP 37 made up of 3,696 individual LEGO pieces. Two years later, both LEGO and Lamborghini have blown that model out of the water with a new 1:1 scale Sián, made up of more than 400,000 pieces and weighing more than 2,200 kg. LEGO master builders spent more than 8,650 hours putting together the toy supercar, which called for 20 original pieces to be moulded in order to create the unique shape of the Sián’s body.
This custom build of the Ram TRX is offered by Apocalypse Manufacturing, referred to officially as the Ram TRX Warlord, sees the addition of a “proprietary middle axle” and is priced at $320,000 before add-ons.
Like stuffing your pockets full of rocks and jumping off a diving board, a pair of automotive YouTubers documented their recent attempt to jump a six-wheeled Ram Apocalypse TRX over a gravel jump, and their subsequent head-on meeting with the landing ramp. The video was posted by automotive vlog channel “The Triple F Collection” in June and shows off the obviously-doomed stunt from a number of angles, including the moment the modified truck’s front-end compressed and sprung back into shape after colliding directly with a gravel wall. Despite no airbags being triggered in the crash, both occupants of the super-sized truck came away “relatively unharmed,” according to the video’s opening.
24 COLLISION REPAIR COLLISIONREPAIRMAG.COM CAN YOU BELIEVE THIS?!
FAMILY PLANNING WITH RIVIAN
For those critics who believe that driving an electric vehicle effectively neuters a man, in this case they are technically correct, as a Texas doctor recently performed an entire vasectomy procedure powered by a Rivian RT1’s onboard generators. In May, Austin, Texas-based urologist Dr. Christopher Yang informed his patient that his vasectomy appointment would have to be rescheduled due to a power outage in the neighbourhood. When talking to the patient, we mentioned that we could just reschedule the procedure itself, or, if he was up for it, we could do the vasectomy using power from the truck. And he had a good laugh as well, and we agreed,” Yang told media.
BENT-LEY OUTTA SHAPE
LEGO MY LAMBO
Evidently the patient had no qualms with the idea and even broke out the extension cord to help make it happen. Users on Twitter pointed out that a Tesla Model Y could do the job, but only if they had the proper 12V adapters.
ONE WITH THE EARTH
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Just part of the D’Alessandro family, who heads CSN 427 Auto Collision, CSN Avenue Collision and CSN Heartland Collision.
Even when you ask some of the most experienced collision industry individuals of their experience starting out in the trade, responses can be mixed. Some were lucky enough to have a strong mentor from day one; others were left to figure things out for themselves, welder sputtering sparks in a confused hand.
With three shops already operating at full volume—-and a fourth coming soon, stay tuned!—there’s hardly a shortage of work across the bustling production floors.
The pace at which our industry members are required to learn is often enough to send the average person’s head for a spin.
ADVERTORIAL
Plenty of the team across the CSN 427, CSN Avenue Collision
When you work for CSN 427 Auto Collision and its group of family-owned facilities, you’ll never be left scratching your head.
and CSN Heartland facilities have proven to be steadfastly loyal to the MSO family, which has been serving the Greater Toronto Area with top-notch collision service since 1965. Marketing manager Jessica D’Alessandro says the company’s focus on people, training and the non-stop flow of work are just a few of the drawing factors that come with working in the CSN 427 fold of “Wecompanies.offeravery unique opportunity, being such a high-volume collision company operating in the Greater Toronto Area,” said Jessica D’Alessandro, marketing manager for the group of collision centres.
The company also touts more than 20 OEM certifications across its locations—not to mention strong, longstanding relationships with suppliers and stakeholders. As a member of staff, training opportunities are aplenty, including learning in the most lucrative topics of today. After all, CSN 427 and CSN Avenue Collision are Tesla-certified, among a portfolio of other OEM certifications.
One fact is for certain: the ones with strong, memorable mentors started with a leg up in this industry. And, even on one leg, you can make it pretty far.
Finding mentors that care about you is a surefire step to securing a successful and prosperous future in the collision repair sector. With the right network of support to back you, your talents are enabled to grow beyond what you ever could’ve imagined. The D’Alessandro family is a prime example of a leadership team that remains dedicated to furthering its staff.
The D’Alessandros have built a network designed for learning and growth IN THE LOOP
DID YOU KNOW?
“We really credit our shop managers at all of our sites,” said Jessica. “They are highly caring individuals and truly excel in furthering the positive culture we foster within the company.” CSN Avenue Collision handles operations a little differently than its counterparts. Situated in downtown Toronto’s Rathnelly neighbourhood, the shop has limited space at its disposal; but that never seems to slow things down.
Another recent innovation has been the facility’s construction of a new and improved wash bay, which was renovated during pandemic slowdowns. A newly-installed grated floor recirculates filtered water through the wash bay to keep it green and avoid unnecessary water waste.
Cars are stored on the roof at CSN Avenue Collision. As they progress through the repair process, each vehicle makes its way closer to the ground floor, thanks to a handy elevator installed inside the collision centre.
CSN 427 has some exciting announcements up its sleeve, including the installation of some splashy new equipment from Symach—and they’re the only collision centre in Canada to tout such technology, says CSN 427.
The view from infront of CSN Avenue Collision.
“I’ll be back to visit,” Dib joked to Collision Repair as he triplechecked a job for customer pickup. “How could I stop, after I’ve been here for the last 30 years?!”
427autocollision.comdreams! | csnheartlandcollision.com | avenuecollision.com
Could you be the next stellar team member to join the CSN 427 fold? Reach out today and expand your collision repair knowledge beyond your wildest
Staff are aware of the luxuries offered by CSN 427 and its fold of facilities. One needn’t look further than the recent retirement of a 20-years-served employee, Dib, who recently retired from his role at CSN Avenue Collision.
Organization is key for the team at CSN Heartland Collision. Each space on the production floor is clearly mapped out and categorized to a tee.
CSN Avenue Collision has been nestled in the same location, Avenue Road and Dupont Street in Midtown Toronto, for more than 20 years.
CSN 427 WAS THE FIRST FACILITY IN NORTH AMERICA TO INCORPORATE SIKKENS COATINGS. THE FACILITY STILL USES SIKKENS TO THIS DAY!
CSN Heartland sits nestled in Mississauga, Ont., and is the newest facility in the family. The business joined the fold in 2020, adding more than 1,600 sq. m. (18,000 sq. ft.) of space and amplitudes of productivity to the company’s portfolio.
Lorenzo D’Alessandro, general manager of CSN 427 Auto Collision.
AL GUARINO BREATHES BUSINESS, BUT THE REPAIR SHOP IS WHERE HIS HEART LIVES
Daniel Guarino and his father, Al Guarino, of Leon’s Auto Body.
28 COLLISION REPAIR COLLISIONREPAIRMAG.COM ON THE COVER
JACK OF TRADESALL
So, what do you do then? Maybe you take a step back, reconnect with the people you trust most, and stake out together to carve out a legacy that will become synonymous with integrity and genuine care.
ISSUE 21#5 | COLLISION REPAIR 29
“We sat here in 2014 and said, ‘We’re not going head-to-head with these chains—we just can’t,’” Al said over the phone with Collision Repair, alongside his son and Leon’s Auto Body shop manager Daniel.
To that end, Al says his team strives to provide top-quality repairs for even the most complex jobs that today’s vehicles present themThewith.numerous OEM certifications Leon’s boasts are a special point of pride for Daniel who, like his father, entered this industry
W
Building up others can be noble—there’s no doubt about that—but when you have no time to build a foundation for yourself and your own family, your capacity to give stagnates—you exist simply to feed others what you have and leave nothing for yourself.
Story and Photos by MAX REID
That is what Al Guarino of Leon’s Auto Body has done, and things are working out for him just fine.
A relative newcomer to the industry, with no family pedigree in the auto body game and a footprint only dating back to 2014, Al had a lot to prove when he first took over the reins of his North York repair centre eight years ago.
With exceptional business knowledge between the both of them, Al and Daniel knew they would have to find a way to sep arate themselves from the pack, especially considering their business operates along some of the most heavily travelled roadways in
“ThereCanada.are different niches that body shops fill in this industry. There are chains which are really focused on the insurer relationship. While Leon’s is very focused on meeting its KPI targets and maintaining our insurance partner relationships, we are highly focused on our clients; they’re the ones who brought their vehicle and insisted it be repaired at Leon’s Auto Body,” said Al.
e give so much of our lives to our jobs, but how often does your job give back to your life?
“We thought: [these franchise players] are too big to compete with; they have too much market share and we’re not going to increase our market share by doing exactly what they are doing.”
ON THE COVER
“We increaseplayers][thesethought:franchisearetoobigtocompetewith;theyhavetoomuchmarketshareandwe’renotgoingtoourmarketsharebydoingexactlywhattheyaredoing.”–AlGuarino|co-owner,Leon’sAutoBody
Leon’s Auto Body touts two locations; one in North York, Ontario, and another in Vaughan, Ontario.
30 COLLISION REPAIR COLLISIONREPAIRMAG.COM ON THE COVER
“We were the second shop in Ontario to get certified by Tesla, long before most shops had even considered making the investments needed to repair electric vehicles. We are also one of the very few Audi Ultra shops in Ontario,” said Daniel.
“One of the keys is, put the right person in place and make sure that they see a career path ahead of them that they can aspire to, and give them some autonomy to make de cisions in line with our corporate objectives, with the support of Daniel and I if they need it,” said Al.
Al; a chartered accountant and former managing partner at global corporate ac counting firm Arthur Andersen LLP, and Daniel; a bright, young business management graduate. There is no documented proof of either of them ever hammering out a dent in their lives, and yet they are out making moves that other repair facilities can only dream of.
Al Guarino, co-owner of Leon’s Auto Body.
“If we have to take a loss on a vehicle in order to fix a vehicle right, we’ll take a loss. No compromises on quality. That’s just the way we have developed this business.”
The aluminum room at Leon’s Auto Body North York.
– Al Guarino | co-owner, Leon’s Auto Body
The father and son didn’t get to where they are without a challenge, of course. For its first several years under new management, Leon’s Auto Body was deep in the process of assembling a strong core of ambitious, skills-driven technicians, painters and parts experts in order to be able to complete highskill repairs right from the jump.
completely inexperienced but ready to learn. Eight years down the road, you can’t deny that the progress is impressive.
He feels that imparting on his team a sense of agency and ownership bears only benefits
Leon’s is one of Ontario’s few Audi Ultra certified facilities, said Al, in addition to a slew of other certifications.
“Too many collision centres out there try and keep the customer out of the repair
“We get great feedback from that—clients love it. They don’t get left in the dark. They get to see who is working on their car, what is involved in the repair process, and are able
“ItAl.really is a powerful thing; rather than it just being the owner or shop manager trying to figure things out, we’ve got everyone, from the front office to the team on the shop floor, focused on ‘Hey, if I do this, will it enhance the customer experience?,’ and they’ve bought in.”
“If we have to take a loss on a vehicle in order to fix a vehicle right, we’ll take a loss. That’s just the way we have developed this business,” said Al.
Al attributes this attitude among his staff partly to the decision to operate the shop on an hourly-pay model, allowing technicians as much time as they need to get a job done right. Leon’s is also one of the only facilities Collision Repair has come across of late that dedicates a full-time technician solely to quality-checking vehicles before delivery.
customer satisfaction Leon’s is angling for.
This is yet another way Leon’s rises to the top of the collision repair pile when it comes to the comfort of the customer.
“The technicians also start to anticipate the client’s expectations and what is required to create an exceptional customer experience,” AlThisadded.commitment to clarity and customer relations is visually evident when you step foot in Leon’s Auto Body as well, as Al and Daniel have taken the concept of transparency quite literally.
ISSUE 21#5 | COLLISION REPAIR 31 ON THE COVER
“Our team of people have been empowered to make the right decisions in terms of how we deal with our clients, repair processes, suppliers, OEM dealers, insurance compa nies—everyone ends up on the same track,” said
Al says that there is at least one extra set of eyes on every repair job Leon’s completes, both to ensure that quality work is done, and to give each technician the opportunity to receive feedback from a colleague on how they can improve their skills.
to develop a relationship with the technician as well,” said Daniel.
He says they even make a point of having the technician hand over the keys of the vehicle they just repaired, allowing the cus tomer to meet face-to-face with the individual responsible for their repairs and creating the opportunity to build a customer relationship built on mutual respect and value for the work done.
“In our lobby, we have a big beautiful glass sliding door, so you can walk right up to it and look into our shop. You can see right to the end of our shop through that glass door. Everything is visible, nothing is hidden—cus tomers love it,” said Daniel.
process. It’s like, ‘Hey, we’re the experts, just let us fix the car. You can worry about something else.’ I understand, to an extent—these are very complicated repairs—but to give today’s modern customer credit, they are very well-in formed and they like to have what is happening to their car explained to them,” said Al.
This method has no doubt been proven to work for them, given not only all of the pre viously mentioned certifications and achieve ments, but by the virtue of Al and Daniel’s opening of Leon’s Auto Body’s second location in Vaughan, Ontario, in July of 2021.
“It’s a blessing for me as a father to work with my son building a business together. Early in my career, when I was at the public accounting firm, I was on the road travelling all over the world all the time. I really didn’t see Daniel growing up very much, so really one of my motivations to leave public practice and get into our own family business was to be able to spend some time together,” he said.
32 COLLISION REPAIR COLLISIONREPAIRMAG.COM ON THE COVER
With the impressive financial success of this post-2014 era of Leon’s Auto Body comes an additional triumph that can’t be quantified, as stepping away from the corporate accounting world proved to be a decision worth far more than money for Al.
– Al Guarino | co-owner, Leon’s Auto Body
Despite intentionally positioning themselves in separate sections of the business to prevent any unseemly familial overlaps, as Al handles financials and Daniel deals with management and repair planning, the pair commented re peatedly how easy decision-making becomes when the shop’s several different departments are all operating from a similar mindset.
Barring anything out of the ordinary that could befall Leon’s Auto Body, Al and Daniel are undoubtedly due for more success to come their way as they continue leading their team through ever-changing competitive collision repair landscape head-first.
“For a lot of people, their vehicle is one of the largest investments of their lives.”
“We work hard with our team of people to empower them to make the right decisions in terms of how we work with our clients, insurance companies, OEM repair processes and dealers, suppliers—this way, everyone has the same goals: happy clients and efficient quality repairs.”
Leon’s makes a point to be transparent, down to customer visibility of its repair bay. “Everything is visible, nothing is hidden—customers love it.”
Division ofRUST CHECK CORP. 6175 Danville Road Mississauga, Ontario L5T 2H7 1800-265-0790
BASF suppliers and stakeholders hit the green for annual golf tourney
34 COLLISION REPAIR COLLISIONREPAIRMAG.COM EVENTS
GLASURIT ON GREENTHE
M
Jeff Pabst, Pfaff Autoworks; Gloria Mann, Media Matters; Mark Huisman, BASF Canada.
Paul Souliere and Lonnie Drekfo of BASF Canada.
ore than 250 golfers gathered at the Li onhead Golf Course and Country Club in August for the BASF Canada annual golf tournament, where industry stakeholders went tee-to-tee on the green for the first time since the Attendeespandemic.werealso treated to a lineup of snazzily painted vehicles–with BASF and Gla surit coatings, of course. Pfaff Autoworks and Chris Pfaff were kind enough to loan the only Porsche 935 in Canada to BASF for the event.
The team from Consolidated Dealers Co-op.
Pfaff Autoworks and Chris Pfaff were kind enough to loan what is said to be the only Porsche 935 in Canada for the event. )
Check out Collision Repair mag’s photos from the event here!
ISSUE 21#5 | COLLISION REPAIREVENTS35
The P.A.C.E.R. program’s recently modi fied Dodge Dart police cruiser was also on scene, courtesy of Mathew John and the team at ThePaintSource.daywas full of fun and camaraderie— despite an early finish thanks to an unwelcome thunderstorm. Superlative awards like “most entertaining golfer” were awarded at lunch, along with a slew of raffle prizes.
Story and photos by ALLISON ROGERS
36 COLLISION REPAIR COLLISIONREPAIRMAG.COM EVENTS
Dante and Max DiFelice, Waterdown Collision.
Nick Liguroi and Ed DaCosta of CCS Woodchester Nissan.
Robbie Stern, BASF Canada, Don Teevens, Consolidated Dealers; Mike Beier, Consolidated Dealers.
CSN's crew on the course.
Allison Rogers, Media Matters, and Mark Huisman, BASF Canada.
The P.A.C.E.R. program's mascot vehicle, a modified 1970s Dodge Dart police cruiser/ racecar. Brought on-site courtesy of PaintSource, Mathew John and Indy Gopaul.
Brian Busby of BASF Canada and Jeff Pabst of Pfaff Autoworks.
38 COLLISION REPAIR COLLISIONREPAIRMAG.COM EVENTS
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Ever seen a drag-racing police car?
The P. A.C.E.R. program is a not-for-profit community organization that works with police to educate the public about illegal street racing and dangerous vehicle modifications. Paint Source Automotive is among the organization’s primary sponsors. Companies like BASF, 3M and Toronto’s Tropicana Community Services were also integral in the construction of the new build.
Story by KATE NG
40 COLLISION REPAIR COLLISIONREPAIRMAG.COM EVENTS
TO SERVE AND BURN RUBBER
oronto’s Paint Source Automotive celebrated the relaunch of the Police and Community Educating Racers (P. A.C.E.R.) Program in August, where companies and local organizations gathered for a barbeque and the unveiling of a police-themed drag racing Dodge Dart.
Mike Savage and Lucas Humberstone of 3M’s Automotive Aftermarket division with Mark Huisman, BASF Canada.
T
Autobody Refinish, Supplies, Collision Repair Training Services, & Specialty Market Coatings Nationwide.
ISSUE 21#5 | COLLISION REPAIREVENTS41
Some Tropicana students even got the opportunity to join in on the project.
Mathew John, owner of Paint Source, and Indy Gopaul, owner of Indy's 101 Customs. The pair were integral to the creation of the P.A.C.E.R. program promo vehicle.
• Customer Focused • Consultative Solutions • Professional Training • Innovation Leaders • Inventory Management
In the last two years, organized street racing on highways began shifting to drag racing with varying legality—sometimes in purpose-built structures for legal racing of all kinds, sometimes racing during the wee hours of a city.
The retrofitted Dart after a fresh paint job.
According to Mathew John, co-owner of Paint Source, the P. A.C.E.R. program aims to educate the next generation of drivers about the dangers of illegal street racing, after the initial launch in 2002.
42 COLLISION REPAIR COLLISIONREPAIRMAG.COM EVENTS
The P.A.C.E.R. program is a not-for-profit community organization that works with police to educate the public about illegal street racing and dangerous vehicle modifications. How does it promote its message? By creating crazy car mods that would be capable of the same street racing they attempt to cull.
From left to right: Darrin Heise from PBE Distributors, his son and Bruce Murray, PBE Distributors.
Constantino Uliano and his wife Eva with their daughter Victoria, and Wanja Mann of Media Matters.
Several members of municipal and provincial government were onsite at Paint Source for August’s drag car unveiling.
After surviving a street racing accident 20 years ago, John made it his mission to educate the pub lic about the dangers of illegal street racing, and advocate for safe, legally sanctioned street races in Toronto, a better alternative to courses several hours away or illegal racing.
“We have a new era of drivers who are not fa miliar with the program and its history,” he said, citing 400 speeding tickets laid in the GTA over the last four months. “As much as we may not like to admit it, speed’s best companion is safety.”
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Opryland Resort from July 13 through 15, attendees were treated to days of networking events, a trade show, dozens of niche breakout sessions—even a mechanical bull!
• Net Promoter Score award: Romena Deokinandan, owner of CARSTAR Newmarket
• Ironman award: Lorenzo Pellicciotta from CARSTAR Oakville East and CARSTAR Oakville West
• Marketing award: Javier Torres, Sebastian Torres and Liliana Galeano of CARSTAR Torcam Group
Story and photos by ALLISON ROGERS
Collision Repair magazine was delighted to be invited to catch the action; check out our Music City scrapbook!
The following days of the conference saw keynote speakers Kevin Brown, author of the
ARSTAR rounded up its franchisees and industry partners in Nashville this summer, where the company’s more than 700 American and Canadian stores wereHeldrepresented.attheGaylord
C
• Length of Rental award: Colin Manuel, owner of CARSTAR Miramichi
All 700+ franchisees in attendance gather for a photo op—see if you can spot your friends!
CARSTAR gathers franchisees, partners in Nashville for National Conference
Day one kicked off with a fundraising walk for Cystic Fibrosis—a cause CARSTAR has long supported. The organization cited a $25,000 fundraising goal for the event, dedicated the specific goal to celebrate the 25-year partnership between Cystic Fibrosis Canada and CARSTAR Canada. In Nashville, CARSTAR met that fundraising goal and then some, rounding up generous donations via art auctions, commemorative sock sales, mechanical bull rides and more.
Hero Effect, and Mike Anderson of Collision Advice. Further, CARSTAR awarded its franchisees with annual honours. Among those named were:
44 COLLISION REPAIR COLLISIONREPAIRMAG.COM EVENTS
• Franchisee of the Year: Ezra Kember, David Kember and Robert Kember of CARSTAR Centennial Auto Group
Shania Twain and Tim McGraw—in the flesh—with Andrew Neldeberg, Oghogho Oteju and Graeme Eber of CARSTAR Corporate/Driven Brands.
HONKY HOLIDAYTONK
The Franchisee of the Year winners for CARSTAR Canada and CARSTAR U.S.: The Kember family of CARSTAR Centennial Auto Group, far left, and Jason Wong, owner of CARSTAR Auto World Collision.
Allison Rogers of Media Matters; Melissa Kwiatkowski, Driven Brands; Gloria Mann, Media Matters.
CARSTAR Quebec owners celebrate a monumental donation during CARSTAR’s CF Gala.
Jeff Labanovich, Matthew Mauro and Adam Murphy of CARSTAR Corporate/Driven Brands, with Erin Murphy, and Daniel Trevisanutto of CARSTAR Thunder Bay (Half-Way Motors).
EVENTS
The CARSTAR Crew gathered at Blake Shelton’s bar, Ole Red, for welcome drinks the first night of the conference.
Meery, CARSTAR Canada.
Towing.Dave
46 COLLISION REPAIR COLLISIONREPAIRMAG.COM EVENTS
Tom Julius, Car-Part.com and Marty Coonan, LKQ Corp.
Back: Dave Foster, Driven Brands; Collin Welsh, CARSTAR Canada. Front: Sam Brittain of Caruk and Associates; Peter DeGiuli, BASF; Gloria Mann, Media Matters; Mark Huisman, BASF and Allison Rogers, Media Matters.
Mike Gilliland and Rebecca Fyfe of AutoHouse Technologies.
Dara Carpenter and Lane Bailey, ELC Dispatch and
CARSTAR kicked off the conference with a walk for Cystic Fibrosis, a cause the corporation has long supported. CARSTAR cited a fundraising goal of $100,000—which it met and then some.
COLLISION toindependentyourowner,LookingEXCELLENCEREPAIRforsupportasacollisionrepairbutyouwanttostillownandoperatefacility?TheCARSTARfamilyisfilledwithowners,whojoinedthenetworkgivetheirbusinesstheboostitneeded. Visit CARSTARfranchise.ca to learn more.
48 COLLISION REPAIR COLLISIONREPAIRMAG.COM INSURANCE
CHANGELOOSE
Data compiled by TYLER MAJER
Net premiums earned by Canada’s top insurers, per year—at a glance
embers of this industry are keenly aware of the many moving parts in the collision process. The move that often starts it all? A driver’s call to their insurance carrier. Collision Repair looked at earnings reports dating back to 2018 and compiled net premiums earned by some of Canada’s top insurers, as indicated in each insurer’s own annual earnings reports. Check out the annual comparisons here.
M
Net premiums earned (in$3,717Millions)
Net premiums earned (in$9,765Millions)
DISCLAIMER: All data collected from publicly available insurer earnings reports. Premiums are based on all verticals (i.e. property, auto, etc.), personal and commercial lines.
Net premiums earned
Net premiums earned $3,849,326
Net premiums earned $3,240,667
Net premiums earned (in$11,241Millions)
Desjardins
Net(In$11,278Millions)premiums Net(In$9,920Millions)premiums Net(In$9,412Millions)premiums Net(In$4,402Millions)premiums
ISSUE 21#5 | COLLISION REPAIR INSURANCE49
Manitoba Public Insurance (MPI) N/A (in$1,389.4Millions)
Net premiums earned, Canada (Personal and commercial) £3,040 (In Millions of GBP)
Net20/21(in$5,377Millions)FiscalYearpremiumsearned Net19/20(in$6,286Millions)FiscalYearpremiumsearned Net18/19(in$5,823Millions)FiscalYearpremiumsearned Net17/18(in$5,329Millions)FiscalYearpremiumsearned
Net premiums earned. (in$1,603.8Millions)
Net
Wawanesa Insurance $3,963,375
Net premiums earned (in$4,202Millions)
Net premiums earned (in$2,343.2Millions)
Insurer Earned,Premiums2021 Earned,Premiums2020
Intact Financial (in$16,238Millions)
Net premiums earned, Canada (Personal and commercial) £2,962 (In Millions of GBP)
Net premiums earned (in$10,275Millions)
Net Earned,PremiumsPremiums2019 Net Earned,PremiumsPremiums2018
Aviva Canada £3,147 (In Millions of GBP)
Economical Insurance N/A $(in2,508.7Millions)
Net premiums earned $3,550,897
Net premiums earned
The Co-Operators (in$1,875.6Millions)
Net premiums earned. (in$1,762.8Millions)
Net(in$935,287Thousands)premiumsearned Net(in$930,352Thousands)premiumsearned
(in$4,534Millions)
Net premiums earned N/A
Net premiums earned, Cana da (Personal and commercial) £2,955 (In Millions of GBP)
Insurance Corporation of British Columbia (ICBC)
Net premiums earned (in$1,457.9Millions)
SaskatchewanInsuranceGovernment
TD Insurance
Net premiums earned
Net premiums earned (in$3,483Millions)
Net premiums earned
Net
Net premiums earned, Cana da (Personal and commercial)
Net(in$961,173Thousands)premiumsearned Net(in$955,610Thousands)premiumsearned
Net premiums earned (in$1,276.2Millions)
Net premiums earned. N/A
At Fix Auto, we are committed to helping ensure your hard work can be passed on. Our training, systems, technology and support give your business the tools it needs to stand the test of time. BECAUSE THE NEXT GENERATION MATTERS FIX AUTO. IT’S A FAMILY THING Contact Daryll O’Keefe at dokeefe@fixnetwork.com or visit fixauto.com/jointhenetwork to find out more. fixauto.com
An early business succession plan delivers tangible, real-life benefits – a defined path to successful retirement, more financial security and greater protection when unplanned events occur. Smart entrepreneurs involve their families very early on in the process, almost at the same time as they launch their business, so they are confident their business is insulated against any uncertainty.Whenproperly implemented, succession planning can keep your business moving forward during the inevitable changes that come with running a business. Forwardthinking organisations will always ensure that succession planning is an ongoing process—they review and refresh the plan on a regular basis, making sure people are on track and check if there have been any changes or movement within the organization.
ADVERTORIAL
What happens to your legacy then? Are you sure you have placed it in the right hands before you retire? Are you concerned that the carefully accumulated value in your business will be wasted away?
These are the questions that haunt every shop owner as they contemplate retirement or prepare to sell their business. Succession planning is an uncomfortable thought and often prompt heartbreak. Most owners put off discussions on retirement, death, or business failure until it is too late. In my opinion, it is an important issue that shouldn’t be avoided, especially if you are determined to protect your hard-fought legacy.
succession planning is often the most overlooked part of a business strategy. I believe succession planning is critical in uncertain times and should be part of your strategy from day one.
Will you be ready when the time comes for you to retire or sell your business?
YourProtectingLegacy
It’s
A well-written and clear succession plan helps to develop talent to replace leadership or other key employees when they transition to another role, leave the company, or retire. This process is aimed at creating a pool of talented successors who will keep the business running with little to no interruption when inevitable business changes occur.
inevitable–sooner or later, as a business owner you will face the prospect of saying goodbye to the business you worked so hard for, nursed, and grew into a profitable venture.
In the aftermarket business, the term succession planning can mean different things to different people–it can be as simple as asking a family member to take over your shop or grooming one of your high-performing employees to step into the role. By identifying your successor, you can rest easy with the thought that the business will continue to accumulate value in the longPlentyrun. of businesses across Canada—not just aftermarket shops—fail to have a robust and detailed succession plan in place. This goes to show that
BY SYLVAIN SEGUIN
Initiate the discussion
Here are some best practices to help you throughout the transition and beyond. Think about these steps carefully and set realistic deadlines for each.
If you are keen to pass your business to your family members, remember the topic is sometimes an uncomfortable dinner table conversation. Not everyone in your family will share your enthusiasm for the business and its future and not everyone will be satisfied with the tough decisions you make. It is not uncommon for children to show zero interest in heading up the family business. Additionally, in the current aftermarket climate, it is rare to find younger generations taking up the baton of the business from the older generation.
A good starting point is to create a SWOT analysis of your business, identifying the current business realties and uncertainties. It’s impossible to plan without a deep understanding of the present. Shop owners should be able to prepare the new leadership by listing all critical factors — how they operate, who are their core customers, what their needs are and where they see potential profits.
Paul and Adam Prochilo of ProColor Collision North York, in Ontario, are successfully continuing their family’s 50-year association with the aftermarket industry.
fixnetwork.com | novusglass.com | fixauto.com | procolorcollision.com
Assess your current organizational structure. Look at all the people who play a key role in the business and make sure you haven’t missed any person or position. Once this is done, review employee performance objectively and shortlist those who are adaptable, problem-solvers and highly productive. You can either groom them as your successor or ask their help in supporting the family member who takes up the business. By carefully grooming such people, you also get the benefit of having a highly motivated employee who is as much invested in the business as you are.
Planning your business succession is not as difficult as it sounds. An effective business succession plan is an extremely well-written, detailed and clear document prepared with the assistance of experienced financial and legal professionals. It involves identifying potential successors and understanding tax and financial implications while preparing your exit strategy. Remember, you are not just passing on a few office chairs and workshop tools to your successor, but your knowledge, your carefully cultivated relationships and your winning success formula.
At Fix Network, as part of our program to empower franchisees, our operations team works closely with retiring owners and their successors to ensure that the business continues to be viable during the transition and beyond. We work together with the new leadership, familiarizing them with every aspect of the business and, if need be, equipping them with the important knowledge at our training centres across Canada.
Identify your rock stars
In my day-to-day dealings with franchise partners within Fix Network, I have come across several second and even third- and fourth-generation owners who have been successfully groomed to inherit the business from their parents. These are the owners who have had the foresight and the determination to protect the future of their business by starting the succession planning process early.
When it comes to succession planning, it’s important to recognize that it’s not a one-size-fits-all process. Conflicts can arise at any stage of a business’s lifecycle and transitions will always be stressful, especially when you are focused on maintaining a fine balance between family and professional relationships.
The first steps
If your successor is a family member, pick a time and place convenient for everyone. Be prepared that their plans may not necessarily align with yours. If required, seek the help of a professional mediator who is acceptable to all family members. This is critical as it removes the emotion out of a business transaction. Make sure everyone in the family is in the loop at every step of the process.
“Most owners put off discussions on retirement, death, or business failure until it is too late. In my opinion, it is an important issue that shouldn’t be avoided, especially if you are determined to protect your hard-fought legacy.”
Involving your team
— Sylvain Seguin
Preparation and Mentoring
ADVERTORIAL
An ownership change is one of the most important, life-changing moments in your entrepreneurial journey and a lot will depend on the choices you made years before, and not who you put in charge of the business. Here’s wishing you a smooth transition for your business.
Sylvain Seguin is Executive Vice President – Canada for Fix Network, comprising brands such as Fix Auto, ProColor Collision, NOVUS Glass and Speedy Auto Service.
Once the transition is completed and the new family member understands all elements of the business, it is wise to step away and allow the new owner to take charge. The designated family member is responsible for all business decisions and for all profits and losses.
Iron out differences
Once you have found your successor, be sure to communicate this to the rest of your team so your successor finds acceptance at the workplace and your team can support the new owner in every way possible. A lack of clear communication is one of the biggest blocks to a smooth transition of a business from one generation to the next. It is also wise that your successor shadows an experienced hand for a considerable period, so they learn processes quickly. In the meantime, review your organizational structure in consultation with your successor so you can plan a robust and effective operation.
Running a collision centre is not always easy and your nominee will require themselves to be prepared to run the show confidently after you retire. Be prepared to spend enough time teaching your successor all elements of the business. Encourage them to take whatever courses are needed to prepare for their new role. Do they need mentoring or to shadow an employee to learn more?
Step away completely
Disagreements are inevitable in family-run businesses. Family members will not agree on everything, and it will be up to you to determine the agreeable solutions where both the business and the family relationships are not threatened. It’s important to listen to everyone’s views to ensure there is a consensus on your ultimate decision.
fixnetwork.com | novusglass.com | fixauto.com | procolorcollision.com
fixnetwork.com | novusglass.com | fixauto.com | procolorcollision.com
Brent Sampson (second from left), second generation owner of Fix Auto Cape Breton, in Nova Scotia, turned his father’s collision 57-year-old repair shop into a thriving business.
Pam Kacan, owner-operator of NOVUS Glass Chatham, in Ontario, is keen to take her family-owned windshield and automotive repair business into the big league
Pam Kacan, owner-operator of NOVUS Glass Chatham, in Ontario, is keen to take her family-owned windshield and automotive repair business into the big league
Brent Sampson (second from left), second generation owner of Fix Auto Cape Breton, in Nova Scotia, turned his father’s collision 57-year-old repair shop into a thriving business.
Are you ready to embrace change for a secure future? PROCOLOR IS YOUR ANSWER Operational field Exclusivesupportterritory –adds equity to your business Proven experience in winning Insurance work National arrangementssupply Full branding and marketing support The power of a global brand Contact Daryll O’Keefe at dokeefe@fixnetwork.com or visit procolor.com/franchise to find out more.
PLATINUMGOLDSTANDARD IS LIMITED LIFETIME WARRANTY All Keystone Platinum Plus products offer the highest standards and Industry-leading Limited Lifetime Warranty. CAPA CERTIFIED Over 90% of Keystone Platinum Plus aftermarket collision repair products are CAPA Certified. NOTE: Eligible parts only. Wheels are excluded from CAPA certification but are subject to strict SAE standards. ABSORBERS • BUMPERS • BUMPER BRACKETS • BUMPER REINFORCEMENTS • DOORS FENDERS • GRILLES • HOODS • LIGHTING • MIRRORS • STEP BUMPER ASSEMBLIES • WHEELS An LKQ Company ® Call Today! (866) LKQ-CORP | (866) 557-2677 or Order Online at LKQCanada.ca/en/ ©2021 LKQ Corporation.
CR: What are you ultimately hoping to get out of the experience of competing?
Abigail King will represent Canada in the Collision Repair category at WorldSkills 2022.
Collision Repair: In May, you competed at the Skills Canada National competition in Vancouver in the post-secondary auto body repair category. How did it go?
those points with the Car-o-Liner system. The second day I did a lower A-pillar replacement which went well.
CR: What made you interested in com peting in Skills Canada?
Meet your WorldSkills 2022 competitors for Collision Repair and Automotive Refinishing
ore than 500 of the nation’s most talented young tradespeople were in Vancouver or tuned in at home over several days in late May for the return of the Skills Canada National Competition.
This year’s partial return to usual event structure saw medals awarded across a mix of 35 live and virtual skilled trade competitions, including auto body repair and automotive refinishing, as well as other skill-based careers like hairstyling, photography, electronics and graphic design.
The in-person portion of the competition took over the Vancouver Convention Centre from May 26 to 27 and called on participants from across the experience levels of post-sec ondary and Team Canada qualifiers. The secondary school level of competition was held virtually and drew in more than 200 skilled youth to take part in 45 competitions.
AK: It wasn’t as bad as you might think. The technical chairs went through it thor oughly with us on how to use everything. They did one-on-one demonstrations and if you were using the equipment wrong, they would correct you.
TOP OF THEIR GAME
to represent Team Canada at the upcom ing WorldSkills Competition 2022 Special Edition.Firstup was Abigail King, a 20-year-old auto body repair student currently splitting her time between studies at Fanshawe College in London, Ontario. and work at a local TD auto insurance centre.
M
Same with that small aluminum dent on the hood; we thought that I would have access to the underside to use a hammer and dolly, but they changed that, so we had to use the aluminum ProSpot system, which I have also never used before.
CR: How did you deal with using equip ment you had never worked with before?
AK: I get kind of nervous when people watch me do my thing, so I’m hoping this will get me more used to that. It’s also a good networking experience to meet all these new people and seeing their techniques, because different places have different ways of doing things, so I think that will be neat to see.
Story by MAX REID
AK: The A-pillar replacement. We never got around to doing that at school. I’ve only drilled out the spot welds at school, so I went into that completely blind. I had never looked at an OEM spec sheet, nothing like that.
Abigail King: I placed first. It was great. I was competing against two other people, one from Alberta and another from Quebec. The first day I repaired a large aluminum dent on a fender, a small aluminum dent on a hood. Then I had to do a bumper repair that was about a two-inch cut. I also did some mea suring; we used a tram gauge to measure the top and bottom points, and then we checked
ISSUE 21#5 | COLLISION REPAIR TRAINING53
AK: I was in the [auto body repair] tech niques program at Fanshawe College. Usually they choose apprentices to compete, but they didn’t have enough this year, so they were keeping a close eye on all the students in the technique’s classroom, and I just so happened to be chosen. It was cool.
Collision Repair managed to get in touch with two gold medal winners, and working collision repair technicians, who will go on
CR: Did you face any unexpected chal lenges at the competition?
CR: How have your competitive successes been received at home and at CSN Black Ace?
DL: I’ve been doing lots of training. We hosted a training event at NAIT (Northern Alberta Institute of Technology) about two or three weeks ago. We invited all the com petitors from around the world and about six were able to make it out. We had a mini competition that helped us meet some of the people. There were people from Australia, Germany, the UK, the UAE and elsewhere. It was cool to meet those guys. A few of them couldn’t speak English, but we could all paint, so it was Germanycool.is also hosting a training event in September in Neuss. We’re going to that one ahead of the start of the event of the world, so that should be a cool experience as well.
54 COLLISION REPAIR COLLISIONREPAIRMAG.COM TRAINING
Dorien Lozeau: It went well this year, being back in person. Last year they had to do a virtual competition, so it was nice to get to go out to Vancouver for the nationals and meet a bunch of people. It was awesome.
Dorien Lozeau will rep Canada in the Automotive Refinishing category at WorldSkills 2022.
CR: You recently competed at this year’s Skills Canada National Competition where you won a gold medal in car painting and have since advanced to the WorldSkills Competition. Could you talk a little bit about how the Skills Canada competition went?
KEEP AN EYE OUT FOR COVERAGE OF HOW THESE TALENTED UPAND-COMERS DO ON THE WORLD STAGE THIS FALL.
May 26 and 27 saw more than 500 of the nation’s most promising young skilled workers buckle down for the 2022 Skills Canada National Competition—but only a select few would walk away with the honour of being named best in their trade.
Next, we had a call with two-time gold medal-winning automotive refinisher, a past Bodyworx Professional cover star and current painter at Calgary’s CSN Black Ace, 22-year-old Dorien Lozeau.
DL: In the auto painting category that I was in, we had to repair a plastic bumper and paint some custom graphics on it, all in limited time. We also had to remove some defects from a hood that was already painted. It was full of dust nibs and runs, so we had to remove the defects and cut and polish the hood, then apply some paint protection film to the front end. There was also a little bit of colour tinting and colour evaluation and stuff like that.
DL: Nearly everywhere I went after I won someone would compliment me on it, so it was cool. There were signs all over town about it.
THE FROMSPECIALCOMPETITIONWORLDSKILLS2022EDITIONISSETTOTAKEPLACE,BOTHVIRTUALLYANDLIVE,ACROSS15COUNTRIESAND65COMPETITIONS,SEPTEMBER7TONOVEMBER26.
In the automotive refinishing segment, competitors performed a bumper repair and were then told to decorate it to their hearts’ content. Contestants were also required to clean up a defected car hood and apply paint protection film to the front end.
CR: With your win at the national com petition, what are you doing to prepare now that you have advanced to compete on the world stage?
CR: What was involved in your portion of the competition?
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56 COLLISION REPAIR COLLISIONREPAIRMAG.COM THROWBACK
t’s easy to see the magnetic draw of an automobile,” says Dimitry Anastakis, U of T professor and automotive historian. “We can’t imagine a world without motor vehicles.”Buteveryone has a different reason—a different magnetic force—that draws them to the autobody repair industry. Maybe it’s a drive for success, or the allure of money. Maybe it’s the visceral love of the trade, or intellectual interest in this field of work.
“People who are really into cars, they’re primarily into them because they love the feeling cars give them, in terms of image identity and status,” says Dimitry Anastakis, U of T professor and automotive historian.
“[The auto industry] draws a lot of peo ple because it’s financially one of the most important aspects of our economy. And it’s a place where all kinds of people can make a lot of money,” said Anastakis.
I
Another historical inspiration for entering the automotive industry is popular culture. What people see on TV, in film or online can draw people to their initial interest in vehicles. This was certainly the case with Plymouth’s Road Runner x Looney Toons campaign.
“We’re seeing a big generational shift right now. From the classic boomers that we had in the 50s, 60s and 70s cars, muscle cars, cars with big fins—there’s a real nostalgia
Car culture plays a real influence on the collision repair job market
Story by TYLER MAJER
Of course, many in our industry see their day-to-day as a job to pay the bills. For others, like Jason Sookraj, owner of Wells Auto London and organizer of the favoured London, Ontario-based Oblivion Car Show, “every generation looks for more of the things that they enjoy.”
The reasons an individual joins the industry can vary as car trends fall in and out of style, as evidenced by Sookraj’s dealings with Oblivion Car Show, a car show focused particularly on 80s/90s vehicles rather than the overarching term of “classics.”
“The generationpreviousgrew up with these tank-like cars that could last forever. Our stuff was fragile. It was part of a obsolescence.”generation.disposableItwasplanned
“One of the concerns with all these hightech, electric self-driving vehicles is that computer technology gets outdated very quickly,” said Gates.
“Whereas previous generations were of the mindset: ‘I want to do what pays the bills.”
“I look back about 20 years—the cars were a lot easier to tinker with,” said Sookraj.
The cars of today are far more complex than those of yesteryear, says Jason Sookraj, owner of Wells Auto and organizer of the Oblivion Car Show. "I look back about 20 years, those cars were a lot easier to tinker with," he says.
This is particularly evident in Sookraj’s career, as he has placed an emphasis on restor ing vehicles from a more recent generation; particularly in his commitment to running the only DeLorean dealership in Canada.
It is also potentially true for the EV/AV boom, which relies on computer technology to maintain vehicles, rather than the simpler mechanical fixes of the past.
ISSUE 21#5 | COLLISION REPAIR 57
“There’s not that same level of enthusiasm for those who didn’t grow up with these cars.”
“Goingalive.back to the vehicles of the 1980s or the 1990s, they weren’t the best cars, but they were the cars we had,” Sookraj continued. “The previous generation grew up with these tanks that could last forever. Our stuff was fragile. It was part of a disposable generation. It was planned obsolescence.”
“The automobile is both an instigator of change, and a reflection of broader values in society,” according to Anastakis.
“I’m inspired to keep a unique part of history
for the mid-20th century automotive culture,” Alexander Gates, executive director and cu rator of the Canadian Automotive Museum in Oshawa, Ontario, told Collision Repair
“In some ways, cars of the 1980s are rarer and more difficult to find than cars of the 1950s,” explained Gates.
Inspiration to enter the trade changes based on the cars themselves, but also in what cars represent to individuals in the specific age and society that creates them.
This societal effect of cars influences the motivations of individuals entering the industry.“Thekids of the 1980s, 1990s and 2000s, seem to have this ‘I want to do what I want to do’ mentality,” said Sookraj.
– Jason Sookraj | Owner, Wells Auto London / OblivionOrganizer,CarShow
58 COLLISION REPAIR COLLISIONREPAIRMAG.COM THROWBACK The power to choose the right scan type for the job (remote OEM or IdentifyOEM-compatible)andperform more ADAS calibrations Support from 400+ cer tified technicians Seamless estimatic integration and reporting Learn more at astech.com/simplify
“Part of car culture is a youth culture,” said“YoungSookraj.people are typically interested in what is new and what is exciting,” added Gates.
Gates’ work at the Canadian Automotive Museum, however, focuses on the popular aspects of cars in media. This works to, “link cultural connections to…cars, because other wise, they can be out of context,” he explained.
What is cool to look at, drive or appreciate can gain additional meaning from its place ment within pop culture, but what is popular is often driven by the young.
The reasons people enter the trade may be varied, both generationally and person ally—but a car never fails to make anyone feel special, according to Anastakis’ travels.
“People who are really into cars, they’re primarily into them because they love the feeling cars give them, in terms of image identity and status,” he said. “There’s a whole kind of aesthetic that people are really inter ested in. There’s a whole status that people are drawn into.”
“For those that didn’t grow up with those [classic] cars, there’s not the same level of enthusiasm [for a career in automotive,]” says Alexander Gates, executive director and curator of the Canadian Automotive Museum in Oshawa, Ontario.
“It’s much less hands-on. You’re not going to have grandpa and his grandson working on their Tesla out front 40 years from now because you simply won’t be able to work on a Tesla in the same way as a car from the 20th century. That technology will be long outdated,” Gates continued.
Simplify your workflow
“There’s a whole different set of skills. That old stereotype of working on the car in the garage or on Saturday morning is a thing of the past.”
Vehicles have never been more complex. For asTech customers, collision repair has never been easier.
Another historical inspiration for entering the automotive industry is popular culture. What people see on TV, in film or online can draw people to their initial interest in vehicles.
“None of that stuff really applies anymore.”
“The way that people view classic cars or cars of the past is directly influenced by what their seeing in [pop culture] these days,” saidSookraj,Gates. however, counters this idea.
Don’t I need a ton of space?
If it is, it’ll be because you want it to be.
MAKING SENSE OF A WORLD OF ADAS INFORMATION
W
Here’s why. More than 70 million vehicles on the road today have at least some ADAS functions. Soon all will. Calibrations can be triggered by a number of routine repair procedures, so you can imagine what an actual accident does to ADAS components.
Isn’t ADAS really complicated?
Like any move into new products or services, begin with makes and models you’re familiar with and go from there. There’s no need to obtain elaborate ADAS tools and equipment overnight.
The work will be there when you’re ready to grow. It’s our belief that most shops are at or beyond the break-even point already but haven’t recognized it yet.
Don’t I need extra-skilled techs?
To perform the lion’s share of ADAS work, you likely have sufficient space as it is. A little workaround creativity may be required from time to time, but it’s completely feasible. Just as you don’t need 100 yards to play touch football, you don’t need an “ideal” amount of space to perform many ADAS calibrations.
ADAS systems are complicated. Calibrating ADAS components is not. It’s usually straightforward.True,leftentirely to your own devices, ADAS work can be quite challenging, requiring a high degree of research and practice. Fortunately, you’re not left alone. You can partner with a provider who can supply you with all the equipment, training and expertise you’ll need to become proficient at this profitable line of work.
Is ADAS really a collision shop thing?
ith ADAS such a constant topic, there’s plenty of information, good and bad, flying around—and all the more so when it comes to collision shops. Here are answers to a few common ADAS concerns to provide some helpful perspective.
ADVERTORIAL
Not only is it appropriate work for a collision shop; it’s basically tailor-made for collision shops, even if most are currently subletting it.
Isn’t ADAS a huge investment?
ADAS doesn’t require special expertise. It requires conscientiousness. Solid ADAS tools from a partner you trust will guide your techs step by step through countless calibrations. What’s required of them is diligence, patience and attention to detail. Techs willing to bear down will be your best ADAS people.
What’s the role of a collision shop?www.hunter.com/adas
What’s the next step? Taking advantage of a leading tool from an expert, reliable brand. Namely, the ADASLink® full diagnostic premium scan tool from Hunter Engineering. ADASLink® introduces you to the ADAS world by removing the confusing guesswork. This complete solution includes secure gateway capabilities and custom integrates with Hunter’s WinAlign® software, providing your technicians with quick and easy access to specific calibration procedures for millions of vehicles, guiding them with clear, onscreen instruction every step of the way.
In 2021, the ADAS market was calculated to be $27 billion. One recent estimate places it at $75 billion by 2030. This is work that will never go away.
We asked Collision Repair readers for their feedback on today’s estimating platforms. What works? What can be improved?
Here’s what some of them had to say.
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60 COLLISION REPAIR COLLISIONREPAIRMAG.COM STAND UP SPEAK OUT
o matter how long you’ve been in the industry, you’ve likely witnessed a bevy of different ways to process an estimate—whether it be via the pen-and-paper methods of yesteryear or finagling with the web- and cloud-based technology of today.
GUESSINGGAMES
Today’s estimating processes—more streamlined or continuously cumbersome?
“"I find yourreallyestimatingcloudmuchfasterbutit’sdependentonhardware’sage.Ifindupload times are generally long."
“It’s way today—wefasterusedtohand-writeestimates!”
STAND UP SPEAK OUT
“We have had YEARS clicking the same checkboxes and flowing through the same menus. If someone hasn't become ‘fast’ at estimating after years of clicking the same program, they should look for another trade.”
“The most recent one we started using is slower than our last, partly because things are in different places than they used to be, but mainly because it feels like you have to click more times to get the things you want on the estimate.”
“The systems are bettergettingallthetime.”
“The platforms][estimatingweb-basedalwayshaveaslightlagwhenselectinglineitems.”
“[Modern systems] are quicker to load, but clunkysomewhattouse.”
“[Today’s systems] are slower—more time per line item.”
D.
A.
62 COLLISION REPAIR COLLISIONREPAIRMAG.COM STAND UP SPEAK OUT Q: How many estimating systems do you use in your facility? A. One platform — 11.8 percent B. Two platforms — 74 percent C. More than two platforms — 14.2 percent Q: Are your current estimating system(s) mandated by any partner organizations? Yes — 92.9 percent No — 7.1 percent FAST FACTS: 127 facilities surveyed 81.1 percent of respondents are collision centre owners/ managers 67.7 percent of respondents have been in the collision repair industry for 20+ years
D.
train
C.
Q: How long does it take to your current estimating system(s)? Just a few days/hours: 7.7 percent 2-4 weeks: 36.5 percent 1-3 months: 17.3 percent 3-6 months: 11.5 percent More than 6 months: 27 percent
B.
B.
D.
B.
Q: About how long does a simple estimate take?
C.
AA AAA A B BBB B B YesCNoC CC C C DDD D D E E EE E
D.
Q: About how long does a complex estimate take? Under 1 hour: 11.1 percent 1-2 hours: 39.4 percent 2-4 hours: 22.2 percent 4-6 hours: 13.1 percent More than 6 hours: 14.2 percent
E.
E.
Q: How long does it take to launch your estimating software at the start of each day?
C.
B.
A. Between 5 to 10 minutes: 14.7 percent Between 10 to 20 minutes: 36.4 percent Between 20 to 30 minutes: 21.6 percent Between 30 minutes and one hour: 22.7 percent More than 1 hour: 4.5 percent
E.
A.
Q: How long is the document upload time, on average?
C.
C.
A. Less than 30 seconds: 23.1 percent Less than one (1) minute: 43.8 percent Less than three (3) minutes: 21.5 percent Less than five (5) minutes: 5 percent More than five (5) minutes: 1.7 percent
staff on your
B.
D.
E.
E.
A. About 10 seconds: 17.2 percent About 30 seconds: 39.7 percent About one to two (1-2) minutes: 22.4 percent About two to three (2-3) minutes: 9.5 percent More than three (3) minutes: 11.2 percent
PLUS+ SEMA SHOW RULES AND GUIDELINES | 19TH ANNUAL CRASH IT GOLF TOURNEY | HIRING ACROSS CANADA Prepping your team forrepairpre-pandemicvolumes The collision repair centre will always be home for Paul and Adam Prochilo celebratesSaskatchewaninpersonatSAAR’sFallForum! Canada Post Canadian Publications Mail Sales Product Agreement No. 40841632 86 John Street, Thornhill, ON L3T 1Y2www.collisionrepairmag.com HOW CLEAN IS YOUR PAINT BOOTH? October 2021 WHERE HEARTTHEIS BACK SEENREALITYTOATSAAR HOW TOP PERFORMERS HIRE | U.S. RIGHT TO REPAIR BUDDS’ COLLISION SERVICES GETS A MAKEOVER Canada Post Canadian Publications Mail Sales Product Agreement No. 40841632 86 John Street, Thornhill, ON L3T 1Y2 www.collisionrepairmag.com INSIDE: WHAT THE KIDS ARE SAYINGABOUT CAREERS IN COLLISION REPAIR Volume 21, Number Insights from AutoHouseTechnologies’ 2021 BenchmarkCanadianReport COMPAREYOURKPI Bassem Hijazibrings local pride toSimplicity Car CareMontréal North ATSUCCESSSTARTSHOME INSIDE PFAFF AUTOWORKS’ NEW LOCATION BOB LEIBEL LOOKS BACK ON HIS CAREER Canada Post Canadian Publications Mail Sales Product Agreement No. 40841632 86 John Street, Thornhill, ON L3T 1Y2 www.collisionrepairmag.com 21, Number CEO Greg Mortonon Dominion Sure Seal’s success Shellie Andrews on taking the reinsat CSN Dana’s 50 YEARS OF VALUESFAMILYA FRIEND FREDERICTONINCollision Repair mag will be at booth (#35254) in the SEMA Show Collision Repair and Refinish Hall from November 1st through 4th! Our reporters will be making the rounds conducting interviews on the show floor all week. Got a snazzy new product to show off? A story idea? Just want to say hi? Stop by our booth or schedule your interview by emailing info@mediamatters.ca! NOV 1, 2022 – FRI, NOV 4, 2022 SUBSCRIBETODAY! COLLISION REPAIR MAG WILL SEE YOU IN PERSON AT THIS YEAR’S SEMA SHOW! VISIT US AT 2022 #35254BOOTHVISIT
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H
EYES ON ROADSTHE
Crash trends in Canada’s major cities
Vancouver’s Insurance Corporation of British Columbia includes data for fatal and non-lethal collisions. Unlike Montreal and Toronto, ICBC’s data is voluntary and based on driver claims.
The Knight St. Bridge has claimed the most collisions in Vancouver (1,157), according to ICBC data.
VANCOUVER
Story by KATE NG
ave you ever wondered where the jobs on your production floor met their fate? Well, according to publicly available crash data statistics, some of those cars could have come from the same place.
Collision Repair mag collected data on the most com mon areas for intersections in three major Canadian cities: Vancouver, British Columbia; Montreal, Quebec and Toronto, Ontario.
In Vancouver, most collisions congregate around major intersections.
66 COLLISION REPAIR COLLISIONREPAIRMAG.COM INDUSTRY INSIGHTS
“Most people that take their car to get re paired do not know anything about their cars. That puts garages in an incredibly beneficial position, and people are really worried about this,” he Repairexplains.shopshave one way to approach the unaware customer, says Matthew–clearly communicating with customers to build a solid foundation. At its core, going back to basics and ensuring good services and excellent customer relations.
MONTREAL
Montreal also records data based on the type of collision, i.e., between a vehicle and a cyclist, or whether the vehicle was in motion or not.
While the towing industry might employ this data to plan actual routes in so-called chasing practices, Matthew highlights that these nefarious strategies can only go so far–long standing industry stereotypes and news stories of customers having vehicles stuck in repair shops waiting for parts or converters getting stolen in OEM lots means that customers are increasingly wary during the repair process.
Rather than a long-term strategy, advertising creates a short term burst of customers – cus tomers you can retain in the long run. Offering discounts, and honest, ethical salesmanship might create that interpersonal touch to create a long-term customer. Get enough of these customers and their reviews might establish your shop as the best in your area.
In Montreal, collisions centered around the Downtown core.
In Toronto, collisions centered around major population centers, according to Rachel Qin’s table of collected data.
This data is sourced from sets primarily in tended for insurance and law enforcement use.
Matthew Philp, a professor of marketing at Toronto Metropolitan University highlights that the data has massive differences that makes comparison between the cities nearly impossible.Forinstance, these two maps of Toronto and Montreal have drastically different sizes, meaning that the downtown crash density in Montreal would appear more spread out if overlaid across Toronto.
TORONTO
ISSUE 21#5 | COLLISION REPAIR 67 INDUSTRY INSIGHTS
Montreal’s Vision Zero is an open data initiative by Quebec’s provincial police, indicating fatal collisions between 2019-2021, but only contains mandatory reports due to fatalities involved.
“If you just keep providing good service, word will get out there. It’s not going to be immediate like advertising, which might get a lot of business but its very expensive.”
The Toronto Police Service has publicly available data fatal collision data between 2018-2020. Unlike Vancouver and Montreal, this dataset has no information from 2021. It only contains mandatory reports due to fatalities involved.
I
When COVID hit, many baby boomers simply decided to retire. The wage employers can afford to pay employees, with the
It’s not only COVID that has affected this crazy shortage that we’re all experiencing.
She can be reached at chelsea@parrautobody.com.
was chatting with a recruitment specialist friend, who explained to me the reasons behind the people shortage in our world.
68 COLLISION REPAIR COLLISIONREPAIRMAG.COM VIEWS FROM THE WEST
It’s many things. Jobs requiring “in-person” help are the hardest to fill. I mean, after many people spent two years on government income, becoming familiar with a routine where they aren’t required to leave house—a job that you can work from home while wearing your pyjamas sounds a bit nicer to some than having to get out of the house and step foot in the real world.
Column by CHELSEA STEBNER
CHELSEA STEBNER is the CEO and managing partner of Parr Auto Body in Saskatoon, Saskatchewan.
That’s the motto of the marketplace these days
increasing costs of doing business, profit margins are getting even smaller than they were before. I’m sure there are many more factors; but those are certainly contenders.
SLIM PICKINGS
Our industry has witnessed a steadily shrinking skilled labour force for several years. The skilled labourers of the collision repair industry are aging; and, with the increasing requirements of specialized training and ever-changing technology, lots of our older workers are ready to step aside. The young up-and-comers? Their parents and their guidance counsellors are sending them to university and completely bypassing the Immediatelytrades.infront of us though, are vehicles to repair, and a lack of warm bodies
The foundation of our business is communication—communication with all our stakeholders: our customers, our insurance companies, our vendors, and within our team and our building, to ensure that every vehicle is fixed properly and safely.
have someone that has an attitude of openness and willingness to learn, we can build that person into the role. The biggest hurdle in this case might be our team. When we are busy, with so much on the go, impatience runs high and we need and want everything right away to get the jobs done. Throw the supply chain issues into the mix and it could be a recipe for the perfect storm. Or it could be an opportunity to have our team step into their leadership roles and mentor a young person to fit in with our crew and create positive change.
The skilled labourers of the collision repair industry are aging; and, with the
responding to all our help wanted ads. So, what’s a guy or a girl to do? How creative are you getting in trying to hire? Where are you looking? Are you poaching from other shops? Are you keeping employees who aren’t really “there” simply because you need a body?
We have hired people with experience and failed at it. Having technical experience is great but not at the expense of refusing to follow process and ensuring the rest of the team knows what the heck is going on.
Back to the drawing board with unskilled labourers—it’s about time to tap into the youth just starting in the workforce. If we
ISSUE 21#5 | COLLISION REPAIR 69 VIEWS FROM THE WEST
It starts out with setting the stage, communicating with our team and ensuring that they are part of the solution to creating a positive experience and helping to build a strong team Throughoutplayer.thelast few years, our motto has been and will continue to be “do the next right thing” and if we want this industry to survive and thrive, we will keep doing the next right thing.
We are trying all sorts of things, learning, making mistakes along the way.
ever-changingspecializedrequirementsincreasingoftrainingandtechnology,lotsofourolderworkersarereadytostepaside.Theyoungup-and-comers?Theirparentsandtheirguidancecounsellorsaresendingthemtouniversityandcompletelybypassingthetrades. The Sentinel™ allows one technic an to remove and replace all type of glass on a wide variety of vehicles including large busses and RV’s Powered with AirForce™ Technology, the Sentinel™ vacuum cups provide a constant hold to allow movement in a variety of angles to get the right position n lifting or sett ng glass. sales@equalizer.com • 512 . 388 .77 15 • equalizer.com
Part Three: A recipe for value
A great way to broach this with a customer is to ask, “If I were to deliver the quality we have discussed in the timeframe under consideration, what would be your budget?”
Think about the incidents when you have been disappointed as a customer when what quality you received was not what you thought you were getting or that it took longer than you expected to have something arrive.
So, work on these three things with your customers, establishing the value you offer in the whole package so you can stay the one who’s driving!
WHEN WE HAVE MEANINGFUL CONVERSATIONS THAT PROBE AN EXPECTATION AND MATCH IT WITH INFORMATION THAT PROVES WE CAN SATISFY THOSE EXPECTATIONS, THAT’S WHEN WE’VE STRUCK THE VALUE PROPOSITION FOR THE CUSTOMER.
a higher quality if it is what they desire and will pay more for a timeframe that fits their expectations or needs. It is the combination of all three that is the true value proposition.
If we have taken the advice in my previous articles and patiently worked with the customer to have them sufficiently understand our processes and the level of quality we are about to deliver, then we can probe about the price they are willing to pay for those levels of service. Blurting out the question, “What’s your budget?” too early is counterproductive, because it puts the emphasis on the price right
I
70 COLLISION REPAIR COLLISIONREPAIRMAG.COM WHO’S DRIVING
The insertion of that tiny word “if” is extremely powerful.Inmystudies with a doctor of psychology, they explained that when you use the word if, you take people to a mental space that is not restricted because it is hypothetical. In the land of the hypothetical people can use their imagination. They start to see the conclusion that you too envision. They start to expand their preconceived ideas toward
He can be reached at jayperryally@gmail.com
GETTING THE SHINE BACK
Column by JAY PERRY
When we have meaningful conversations that probe an expectation and match it with
JAY PERRY is the founder of Ally Business Coaching, a process improvement and leadership development firm, and co-author of the book Success Manifesto with Brian Tracy. Jay is also an education partner with California Coast University in Santa Ana, California.
price because they are now balancing price and creating a value hierarchy.
information that proves we can satisfy those expectations, that’s when we’ve struck the value proposition for the customer. That’s what they purchase.
Value is a word that has been shaped to mean best pricing. In a way, it is—but you must remember that people will pay more for
n this issue we will round out our conversation on the third of the three fundamentals to ensure the customer transaction is going to end on a good note. This is Mostprice.people make the mistake of thinking this is the most important of the three. Recall the other two principles we’ve discussed are quality that matches expectations and timeliness of delivery. What we’re talking about today in reality remains a concern in less than 50 percent of all transactions. You see, people buy value.
away. The conversation must centre around quality and time prior to price.
Have you ever paid more for something because you can have it now? Of course you have. Have you ever paid more for what you perceived the better quality of an item when given the choice between a cheaper one? Of course you have—and so have your customers. That’s why we must take time ourselves and to teach our team members to be consultative in their approach to customers.
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s stated in many ways, the only constant in life is ‘change.’ With technological advancements, we see a monumental amount of change around us, and the collision industry no exception.
72 COLLISION REPAIR COLLISIONREPAIRMAG.COM LET’S TALK TRAINING
So, what do we do to enable our day-to-day life to accommodate these changes? We change along with it. A pretty simple process…or is it?
A
For so long, we have become complacent with how we perform our duties to service the industry and our clients. The traditional
approach to estimating and repairs has, in all manner, never truly changed; we still try to accommodate the half-hour to one-hour time block, take pictures, submit a preliminary, then adjust with supplements, technicians repair as per the status quo, all while arguing justification back and forth. All said, a somewhat redundant exercise in futility.
PROCEDURALLYSPEAKINGWhenallelsefails,followtheinstructions
argument that it has been beneficial to us in general. The implementation of technology in our industry is growing. However, it is growing at an ever-increasing rate of speed, a speed that is getting increasingly more difficult to keep up with.
If we were to draw a graph of technological advancements over time, it would have an ascending scale that resembles an Olympic ski jump. Over the last 20 years, advances in vehicles, industry practices, and repair practices have increased so rapidly that keeping up has become a challenge.
While all this is taking place, the OEMs have been pushing forward with advancements at a rate of speed equivalent to an F1 racer. They are trying to accommodate government mandates with fuel economy and safety, as customer de mands involve more conveniences and luxuries. As it stands, we are no longer working on a ’72 Cuda; we are working on a 2022 rolling laptop.
Column by STEFANO LIESSI
I have been in the collision industry for 40 years—and with that comes much change. Changes to equipment, changes to methods that use the advanced equipment, and chang es to some of the ideologies encompassing our environment. These changes have been implemented gradually to enhance how we accomplish our day-to-day routines. It is without
Enter OE procedures: your ticket to stressfree liability, and your instructional portal to correct repairs the first time. Then why is it so hard for us to utilize these procedures? Is it because it’s too hard to find them? Are they difficult to understand? Or… has the status quo set a firm hold on us?
Regardless of your thought on why, the fact is, they are crucial to a proper repair, period. Access to the OE procedures is an incredible benefit to the repair process, but this change automatically implements other changes. The standard ‘estimate’ will become a faint piece of history as we know it, and the application of direct repair planning will overtake that ideology. Accounting for every step will be part of the repair plan, meaning the thought process of ‘eating’ a supplement, research time, or operations will be frowned upon. You cannot skip steps or ‘hide’ them; in doing so, you gain liability in the event of a legal issue.
SOME THANPARTICIPANTSINDUSTRYARELESSACCEPTINGOFTHISNEWREALITY;AFTERALL,THESTATUSQUOHASBENEFITEDTHEM.
In my opinion, and you are entitled to my opinion, the OE procedures are an industry game changer, so much so that they could make significant monumental changes if you embrace them and utilize them. There is no room for complacency and the status quo anymore; change is upon us; embrace the opportunity.
A Red Seal technician and founder of Canadian Collision Specialist, Stefano Liessi enhances his experience with 12 years of I-CAR instructing, coupled with high school teaching to bring training that encompasses all learning types. With experience on the corporate side of the industry, as well as in management and ownership, Stefano’s focus is proper repairs and equitably for all people involved in the collision industry.
The question of repair or replacement is all answered for you. Having access to the OE procedures also tells the planner what steps, what order, what parts, and what additional operations are involved in the repair you face, including but not limited to; Initializations, calibrations, road tests, repair verification processes such as equipment set up and testing (welding), the list goes on. Procedures are changing our procedures for the good of the customer.Someindustry participants are less than accepting of this new reality; after all, the status quo has benefited them. Time is running out, and these individuals will apply pressure in any way they can to slow the change. Sadly, many will continue to bow down to pressure, accommodating ridiculous demands through less than favourable agreements. Here is a fact; it takes what it takes to place the vehicle back into an indemnified position. The OEs are laying it out for you, and you must make educated decisions on the implementation of supplied data. It will not be up for debate or negotiation; it is up for a change of practice.
Ergo, the status quo will no longer cut it. So, what can we do?
Make a change to follow the plan—the repair plan—with a procedural thought pro cess. As we fall behind on keeping up with the advancements, we put ourselves into a predicament that involves liabilities and quality standards. The OEMs have realized they are utilizing advancements critical to safety standards to the degree of precision. If not repaired correctly, the effects would be catastrophically detrimental to the customers.
ISSUE 21#5 | COLLISION REPAIR 73 LET’S TALK TRAINING
WE ARE NO LONGER WORKING ON A ’72 CUDA; WE ARE WORKING ON A 2022 ROLLING LAPTOP.
STEFANO LIESSI
Simple—I found key people that were motivated, and I let go. I did not micromanage every little detail even when I could see challenges ahead. As long as they were not making a fatal mistake I simply coached them but let them decide what course to take. In addition now that I had partners I couldn’t simply go out and blow cash out the door. In fact, we became very disciplined in making sure there was plenty of money in the bank account, who knew that a pandemic would come along and put a major dent in cash flow? We paid out dividends every three months—if there was enough profit and cash on hand to do so—otherwise we hoarded our cash. When I hit age 60 and decided to sell the additional shares our balance sheet looked pretty darn good and we had multiple banks wanting to finance the young partners.
So, how did I do this?
Column by TOM BISSONNETTE
t took 10 years of persistent consistent work to get the shop to an acceptable level of profitability. Having decent sales volume over the $3 million mark was probably the biggest reason for the increase. Our gross profit numbers were not in the top 25 percent, but sales volume allowed a reasonable profit to slide to the bottom line.
With the timeline set I had to get to work on setting the stage for the young partners. Previously to selling the 30 percent of share to them I removed the real estate portion of the business into another holding company for two reasons:
2. Dividends paid quarterly based on the profitability of the company.
74 COLLISION REPAIR COLLISIONREPAIRMAG.COM TOM’S TALES
1. A wage for your work commensurate with what you would pay an employee.
I
3. Rent for your building and real estate holdings.
1. To make the business more affordable
AT THE INTERCHANGE
Some advice for you, if you have not already done so: pull the real estate out of your bodyshop company. As Donald Cooper has said many times, your business should pay you in three separate ways:
... CONTINUED FROM PREVIOUS ISSUE
2. To provide an income stream for my wife and I when I retired.
Your goal should be to develop a business that can do numbers one and three while generating a reasonable net profit. You must understand that you are building your business to sell it at some point in time. If the business requires you to be there 100 percent of the time or it doesn’t make any money, your business is not salable. People and consolidators are looking to buy businesses that can generate a decent profit whether you are there or not.
Sometimes letting go is easier said than done
As I mentioned in my last article, I set up five key employees with a total of 30 percent of the company’s shares and my plan was to sell the remainder at age 60—but they surprised me, they requested that I keep 10 percent as they wanted my input going forward and I’m glad I did, it is heard to totally walk away from your dream.
Volume solves a lot of problems—but as Mike Anderson says it hides a lot of sins. It is easy to take your foot off the gas or get sloppy in the way you run your business when you are winning on the income sheet. I have always maintained that if you are not growing your business you are falling behind. When you are building your business you are living in a creative state, when you are simply maintaining your business you can lose focus and start cascading backwards. I recognized this in myself: I had accomplished what I set out to do and at age 55 I knew that I did not want to grow my business to multiple locations and continue to pump up the volume. I have always been a future planner, usually in five-year increments, so I set a goal to step back from the business at age 60. Why 60? I figure the years between 60 to 70 are “young old” where I could still do some neat stuff, travel, build a lake home,
and enjoy my grandchildren. Nothing is guaranteed, who knows when we are going to check out? We all have friends that were gone too soon.
You must realize that once you have met the cost of your overhead to operate the business the Gross Profit going forward becomes Net Profit. It is much more lucrative if you can hit your breakeven point on the 15th working day of the month rather than the 19th day.
We held a big farewell/welcome to the new owners party at the shop, and away I went out the door. I did some home renovations, took an extended golf holiday down to Palm Springs, came back and built a new lake home,
it was like being a 15-year-old again, only this time I had some money!
TOM BISSONNETTE is the director of the Saskatchewan Association of Automotive Repairers (SAAR). Tom’s Tales is a series of Collision Repair magazine articles chronicling his journey through the collision industry, since 1982. Besides telling his story, Tom hopes that today’s shopowners and manager can learn from his victories—and his mistakes.
It is easy to take your foot off the gas or get sloppy in the way you run your business when you are winning on the income sheet. ISSUE 21#5 | COLLISION REPAIR 75 TOM’S TALES A PROCESS YOU CAN TRUST. Catalytic Converters • ECUs • Hybrid Batteries UNITED CORPORATIONCATALYST UNITED CORPORATIONCATALYST • PGM prices DIRECT to your phone twice daily - It’s Free! • Get market prices for Platinum, Palladium, and Rhodium twice each business day.DOUBLEPGMDAILYToday!Subscribe Text “DAILY” to: 844.713.PGMS (7467) www.UnitedCatalystCorporation.com 100 Industrial Blvd. | Fountain Inn, SC 29644 | 864.834.2003 YEAR ANNIVERSARY YEAR ANNIVERSARY
In addition, about the time I stepped back from the day-to-day operation of a body shop things had begun to change like I have never seen before. In my next article I will share my observations with you and what I think needs to be done to address these changes.
The summer after I left Chelsea mentioned that things were slowing down and she was thinking about downsizing our employee payroll. I had seen this scenario many times in the last 30 years and I told her to hang tight, things always pick up and sure enough, pick up they did. A massive hailstorm hit Saskatoon and it literally passed right over top of Parr Auto Body. I have never heard Chelsea mention that things were slowing down since.
The last six years has been interesting forUpme.until this point all I knew was Parr Auto Body, but I have had an opportunity to meet shops of all sizes, in various locations with diverse ways of operating. Some of them have been way beyond where Parr was currently at and some of them are still very much small local businesses run by great tradespeople. I have worked hard to provide our SAAR members with the opportunity to develop and grow their businesses–some have jumped on board and are making great strides; some have decided they like things the way they were and refuse to make changes.
A year to the day that I left Parr I took the job of the Executive Director of our provincial auto body association - the Saskatchewan Association of Automotive Repairers (SAAR). You might think “Why?” Quite frankly I was bored and I really do enjoy the auto body business. Being the Executive Director of SAAR allows me to work at my own pace, wherever I am, whenever I want. My wife says that I work harder at SAAR than I did in my own business but for me it’s not work, I enjoy
being able to give back to the industry that has been so good to me the past 30 plus years.
BRITISH COLUMBIA | REGIONAL NEWS
While the Kelly Blue Book cites New York, Los Angeles and Chicago as examples of major cities facing more rodent-caused problems, it appears that Canadian cities such as Victoria, B.C. face similar challenges according to a report by CHEK News.
ISSUE 21#5 | COLLISION REPAIR 77
Some in the collision industry, feel that the fence may do some good, but worry the cost of such a large fence may outweigh the benefit. Others expressed concern that repairing damage from collisions with animals makes up a fair amount of business for facilities in the area.
NIGHTTIME NIBBLES
“I’d say the majority of the work we get here is from wildlife collisions and about 90 percent of them are deer,” said Johnson.
to the automotive research company, Kelly Blue Book, the pandemic may have prompted a change in rat behaviour or a boom in rat populations. Either way, it resulted in auto body shops seeing an increase in customers facing rodent-related issues.
Steven Johnson, an estimator at Cranbrook, B.C.’s Rocky Mountain Collision told Collision Repair that accidents involving wildlife are a part of the daily repair routine.
Pizza, cheese and car wire covers–unfortunately for the average driver, all three make tasty snacks forAccordingrats.
Data from ICBC shows that B.C. averages about four fatal wildlife-related crashes per year, often under the cover of night and fast enough to catch most drivers unaware.
REGIONAL NEWS | COAST TO COAST
The contract to construct the fence was awarded to Wilco Contractors Southwest Inc. for $644,950 and is scheduled to wrap up by early fall.
AT WAR WITH NATURE
The B.C. government announced plans on Aug. 16 to erect a wildlife fence along the region’s stretch of Highway 3, to create safer corridors for animals to cross busy roads.
To mitigate these collisions, the B.C. government announced plans on Aug. 16 to erect a wildlife fence along the region’s stretch of Highway 3, in order to create safer corridors for animals to cross busy roads.
This rodent rub may stem from car wiring insulation’s use of soy-based materials. For automakers, this creates a cheaper, more environmentally friendly substitute. For rodents, it makes your engine a tasty snack.
The fences guide animals to landscaped highway underpasses where they can cross safely, with the press release saying that similar projects reduce wildlife collisions by 80 to 90 percent.
For autobody repair facilities in British Columbia’s East Kootenays, humanity and nature find themselves at a crossroads—sometimes it is a literal crossroads where the human ends up in a nasty car wreck and an animal is left injured.
78 COLLISION REPAIR COLLISIONREPAIRMAG.COM
“We’re over $7,300 less per year than Ontario, we’re less than half of what Alberta pays on average and we have the most comprehensive benefits,” said Minister Responsible for SGI Don Morgan. “So, our intention at this point in time is not to look at [reducing rates].
Customers of Saskatchewan’s compulsory auto insurance plan can look forward to a $100 rebate per vehicle registered, as long as these vehicles are not trailers or snowmobiles.
The Saskatchewan Association of Automotive Repairers (SAAR) says it’s preparing for its “biggest and most ambitious” Fall Conference ever, to be held at the Dakota Dunes golf resort from September 22 to September 24, 2022.
STEP UP FOR SAAR
However, SGI rejected the idea of lowering insurance rates, citing significant market volatility and instability and the need to prepare for a possible surge in insurance claims.
“SGI is in a position to continue to issue rebate checks time and time again which is great to see, but the Auto Fund is nearly 10 percent over where it should be as of year-end…we are calling for an overall lowering of rates,” said NDP critic Aleana Young.
The festivities will continue Friday with seminars, keynotes and a trade show.
The festivities kick off on Thursday, September 22 with a shotgun start golf tournament at noon. SAAR has the entire course booked out and the organization is asking suppliers to consider sponsoring a golf hole to help cover costs. In return, companies will receive signage at their selected hole and the option to set up a table to greet golfers as they come by. Each hole sponsor will receive two golf spots and two dinner tickets to the evening banquet.
After “a record-setting catastrophic storm and issues arising from the COVID-19 pandemic,” a recent press release said that SGI remains financially stable. This comes after the provincial legislature reviewed the SGI’s Auto Fund’s annual reports, where it made $108.7 million in investment earnings, and maintained $1.1 billion in the financial reserve.
FRUGAL FINANCES
SASKATCHEWAN | REGIONAL NEWS
The Fall Conference will conclude at noon on Saturday, Sept. 24, following the SAAR annual general meeting, a guest speaker presentation and the latest updates from Saskatchewan Government Insurance.
For Thursday evening SAAR entertainment, the organization said is exploring the possibility of a karaoke event.
New Democratic Party (NDP) critic has called out Saskatchewan Government Insurance (SGI) for not reducing insurance rates despite a healthy financial year.
Falling in step with similar projects launched in Nova Scotia and Saskatchewan, the government of Alberta unveiled the “Alberta is Calling” campaign on August 15, which aims to sell the province as the place to be for Canada’s skilled trades workers.
“Never in the 20 years of the event had it been sold out two-and-a-half months in advance, and this year didn’t disappoint!”
Membersinsured.ofAlberta’s
The government plans to spend $2.6 million on spreading the “Alberta is Calling” message across radio, billboards and social media in the Vancouver and Toronto markets.
WHO IS AL CRASHSHAMELESSLYBERTA?STOLENBASH
Alongside the wanton vandalism, the robbers stole approximately $5,000 in Hot Wheels toys, a photo album featuring the many vehicles that owner Don Zawasky restored since 1973, and at least $10,000 in automotive tools.
ISSUE 21#5 | COLLISION REPAIR 79 ALBERTA | REGIONAL NEWS
According to Global News, Donz Wheels of Time Restoration was broken into twice over the Canada Day long weekend. Hundreds of items were taken in two separate occasions, and the robbers also removed a large industrial fan and kicked a wall in—for whatever reason.
A Calgary automotive restorer is appealing for the return of some personal mementos after his shop was broken into twice.
In June, 78 percent of Alberta businesses reported that labour shortages have affected their ability to meet demand.
automotive aftermarket industry were back on the green for the return of the annual CRASH IT golf tournament, back in its twentieth year and boasting a record attendance of more than 200 golfers this time around.
“This year’s event was our best to date,” said Emile Fremont, sales and business development manager at Lordco Parts, one of the tournament’s recurring organizers and sponsors.
The Blue Devil Golf Club in South Calgary played host to this year’s tournament, as well as a dinner banquet and entry into a number of prizes
Thisdrawn.year, the Calgary Regional Appraisers Southern Hospitality Invitational Tournament (CRASH IT) managed to raise more than $15,000 for the Between Friends organization; a local Calgary charity that hosts social and recreational programs for youth with disabilities.
This move from the Alberta government resembles similar plans set out by Nova Scotia’s government in December, which aim to double the province’s population by 2060 as part of a skilled trades recruitment plan, as well as Saskatchewan, where certain barriers were removed in April to create a more streamlined path for skilled workers looking to ply their trade in the province.
Operating within the Toronto and Vancouver markets, the campaign is intended to inform both eastern and western Canadians of the many advantages working a skilled trade in Alberta has to offer, including the highest average wages and lowest taxes in the country, shorter commuting times on average and a lower cost of living in major cities.
Zawasky called on the robbers to return the tools and photo albums, which he says is part of his personal history and mean a lot to him, his family and grandchildren. For the thieves, these tools likely have minimal resale value, given that Zawasky says they were too old to be
However, due to a shortage of accredited repair shops in the area, many owners of vehicles damaged in the storm will have to make round trips to Winnipeg in order to get their vehicles fixed. MPI, however, will not be claiming responsibility for travel or accommodation costs for these trips, leaving car owners to foot the bill.
80 COLLISION REPAIR COLLISIONREPAIRMAG.COM MANITOBA | REGIONAL NEWS
“We are not very pleased at all,” said Chelsea Dawn, vehicle owner affected by the storm damage. “[MPI] will not cover any of the expenses.”
Hailstones from the storm were reported to have been as large as eggs, resulting in over 16-17 times as many repair claims as the nearest largest hail event in 2018.
“Since 2018, the corporation has not seen any hail events in the area that have exceeded 15 reported claims,” said MPI communications manager Kristy Rydz.
The claims come from an August 8 storm that damaged hundreds of vehicles.
Extra staff from the Crown insurer will be sent to the Thompson area later this month to help accommodate estimation and book appointments for those having filed claims.
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A hail-producing thunderstorm in Thompson, Manitoba earlier this month has created over 250 damage claims filed with Manitoba Public Insurance (MPI)
While the Ontario government has not released a statement specifically discussing a potential Gigafactory, the province has retooled its production towards electric vehicles (EVs) over the past few months.
New information suggests that rumours of a new Gigafactory in Ontario are increasingly likely, aligning with Tesla’s plan to expand production by 13 new factories, and Ontario’s goal to become a global electric vehicle production hub.
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A Tesla Gigafactory in Grünheide, Germany; image by Olaf Arndt. The size of these factories is the result of Tesla’s effort to maximize its economic and technological edge; “and that’s why [Tesla factories] are so freaking giant,” said Elon Musk in the All-In podcast.
ISSUE 21#5 | COLLISION REPAIR 81
“Our government has created the right economic conditions to attract yet another historic investment that further positions Ontario as a North American leader in developing and building the cars of the future,” said Vic Fedeli, Minister of Economic Development, Job Creation and Trade.
Some of these economic conditions to attract investments include establishing new EV component factories, mining projects to support EV battery production, and installing more EV chargers across the province.
Ontario’s focus on becoming an all-rounder in EV production rather than focusing on singular components would fall in line with Tesla’s aim to establish more Gigafactories, massive factories the size of three Pentagons that would become the refining, assembly and manufacturing point for all Tesla components and vehicles.
The investigation which began in September 2020 resulted in the seizure of 210 vehicles with an evaluation of around $12 million. Drugs, firearms, various amounts of Canadian/U.S. currency, and two laser marking machines were also seized in theTheinvestigation.policeexecuted 44 search warrants during the bust, charging 28 individuals with 242 offences in total.
Employees at Service Ontario are accused of assisting in changing the VINs of stolen vehicles for resale or use within criminal organizations.
The bust comes from Project Myra, an investigation located throughout the Peel, Toronto, York, and Durham regions.
Most of the stolen vehicles were either to be resold or used in criminal activity, clarified police involved in the investigation.
SERVICE WITH A SMILE
The average hourly wage for a Service Ontario customer representative employee is approximately $20–25$ per hour. While this is a serviceable wage for some, it wasn’t enough for the four employees who aided a huge stolen vehicle crime ring busted.
The implication of the four Service Ontario Employees concerns the ‘re-vinning’ of stolen vehicles, whereby the original vehicle identification number (VIN) is replaced with a forged number.
82 COLLISION REPAIR COLLISIONREPAIRMAG.COM REGIONAL NEWS | ONTARIO
The employees would have provided valuable inside knowledge and support for the criminals stealing, re-registering, and reselling vehicles. Having an inside person would have allowed for a portion of the criminal process to go unnoticed, or at least arise less suspicion, said authorities.
A significant portion of the stolen vehicles were reused within the criminal organizations involved or sold to willing buyers aware of the vehicle’s origins. However, a portion of the cars found throughout the investigation were sold to unknowing buyers.
“He’s been enjoying the new Glasurit 100 line, I promise you that,” joked Brian Busby of BASF Canada.
CARSTAR Newmarket celebrated the opening of its new space in style, as owner Romena Deokinandan and her family welcomed members some big industry names and members of the local community for a day of food andConvenientlyfellowship. located along the Harry Walker Parkway in Newmarket, this new production space will allow the family and their team to ramp up their repair volume considerably, and make proper use of the new Glasurit 100 line and their state-of-the-art Blowtherm spray booth.
A GRAND AFFAIR
Newmarket’s deputy mayor, Tom Vegh was present for the ribbon-cutting ceremony and bestowed upon the family a certificate of congratulations from the city.
The Deokinandan family celebrates with Newmarket’s deputy mayor Tom Vegh post-ribbon cutting.
JUMP START YOUR SEARCH LEARN MORE
“You could prime a fender in five minutes,” beamed Bisram Deokinandan, Romena’s husband, co-owner of CARSTAR Newmarket and longtime automotive refinisher.
ISSUE 21#5 | COLLISION REPAIR 83 ONTARIO | REGIONAL NEWS
The last Grand Forum du Quebec was held in 2018; COVID-19 has cancelled attempts to host the event since.
The Government of Quebec has enacted a regulation making it possible to subject extended producer responsibility (EPR) to several products which until now were found often in landfills.
“Discussionsspring. onthe terms of this program are underway and should lead to an agreement by the end of the year,” said the provincial government.
The Automotive Industries Association of Canada (AIA Canada) has announced the date and time of its annual Quebec Grand Forum (Grand Forum du Quebec): the event will be held on December 15, 2022, running from 12:30 p.m. to 9 p.m.
BATTERY BOSSES
The theme for this year’s event is “Je suis AIA” (I am InformationAIA). on the specific presentations being held this year have yet to be released. However, AIA Canada has stated that they are scheduling two general presentation, three expert smallgroup sessions, and an expert entertainer/speaker presenting on the Magic of Success (LA Magie du“Itsuccès).iscertain that we are all looking forward to getting together”, says Réjean Lortie, head organizer of the event.
The new EPR regulation amendments consider the recovery and reclamation of products by businesses and sets both minimum recovery rates and requirements in terms of recovery and recycling of certain products in the Quebec market. Some products affected by the rules include pharmaceutical items, agricultural plastics and single-fill propane cylinders.
EV batteries will not fall under Quebec’s new extended producer responsibility regulations, contrary to prior plans.
Over 400 participants are expected to attend this year’s event.
The province had initially considered including electric vehicle batteries in its list of EPR-enabled products, though reconsidered given industry feedback.“Inlight of the many comments received from stakeholders in the transportation electrification sector, electric vehicle batteries have been removed from the products covered by this update to the Regulations,” wrote the provincial government in its release. “In order to ensure optimal care of the batteries available for recovery, the government and industry will instead set up a voluntary recovery program next
84 COLLISION REPAIR COLLISIONREPAIRMAG.COM REGIONAL NEWS | QUEBEC
GRAND FORUM FESTIVITIES
The event is being held at the Saint-Hyacinthe Convention Centre at 1325 Daniel-Johnson Street West.Following presentations, evening events will include a cocktail reception, dinner, and the opportunity to have fun at a local casino.
Upcycle Green Technology, a Stratford based eco-friendly auto shop has completed two prototype pickup trucks, retrofitting model 2009-2013 Toyota Corrollas with electric batteries.
Upcycle’s refreshed pickups will sell for $35,000 with a range of 150 kilometres, the company.
According to the company’s founder, Natal Antonini, the primary advantage of these trucks is their low fuel cost—$2.50 per 100 kilometers in electricity, versus $30 per 100 kilometers in gas.
says
ISSUE 21#5 | COLLISION REPAIR 85 IBIS Middle East | 23 February IBIS USA | 4-6 May IBIS Global Summit | 15-17 June IBIS Latin America | 14 July IBIS Turkey | 20 October IBIS Bahrain | 23 November IBIS China | December CONFERENCE PROGRAMME 2022 IBIS – the platform for thought leadership, knowledge sharing, business development and peer-to-peer networking for the leaders of the global collision repair industry Visit ibisworldwide.com to find out more and book your place today. To explore sponsorship opportunities, email suzie@ibisworldwide.com IBIS 2022 - calendar advert - Canadian half-page.indd 1 20/06/2022 15:42 REGIONAL NEWS | ATLANTIC A P.E.I. auto shop is taking orders for its production run of small electric pickup trucks.
TURNING GAS GREEN
While more expensive vehicles with longer ranges are in the works, Antonini is content with a production run of 100 vehicles per year and fulfilling pre-orders for over 20 trucks.
Upcycle takes specific Toytoa Corolla models, manufactured between 2009 and 2013, to transform the cars into modified electric pickup trucks.
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Collision Repair’s Buyer’s Guide is a valuable industry resource featuring more than 160 products and services specifically catered to the automotive repair sector. Available both online and in print, the Buyers’ Guide is an easy-to-access tool that provides crucial information to the collision repair industry. The Buyers’ Guide puts product information into the hands of your target audience with specific categories such as welding, glass repair, scanning, diagnostics and much more. When it comes to connecting your target end user with your product solution, there is no better medium than Collision Repair’s Buyer’s Guide.
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Simply add these parts to your repair estimate at the fixed price and identify LKQ Corporation as your supplier. They will use their due diligence to locate and supply all parts. In the event that a part cannot be sourced the responsibility to locate suitable replacement part resides with the estimator. Some of the qualifying parts are: Air Cleaner Resonator, Air Flow Meter, Air Intake Tube, Cowl Vent Panel, Engine Cover, Fuel Filler Neck, Canister, Fan Shroud, Hood Hinge, Hood Latch, Horn, Power Steering Reservoir, Radiator Overflow Bottle and Trunk Lid Hinge.
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88 COLLISION REPAIR COLLISIONREPAIRMAG.COM PRODUCT SPOTLIGHT
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The green SATAjet X 5500 FUTURE is not only a reference to nature, it is also a symbol for harmony and hope and especially for the future! We are striving for a sustainable and connected future that makes the most out of the potentials of the digital transformation. The globe-shaped circuits on the spray gun represent the technology which is connecting people and thus enables the globalized world of the future. The radiant green colour with the black components not only looks harmonious, it stands for aligning our actions with sustainability and the preservation of nature. The SATAjet X 5500 FUTURE is unique and limited. Available from your participating SATA dealer from September 13, 2022, while stocks last.
ISSUE 21#5 | COLLISION REPAIR 89 PRODUCT SPOTLIGHT
SPANESI ADDS THE FLASH TO THEIR LIGHT PULLING TOOL LINE
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Salvage auctions exist to act as an interme diary between insurers and auto recyclers. Traditionally, insurers had direct contracts with local auto recyclers to handle their salvage. Recyclers, working with their cus tomers—collision repairers—and their own parts inventory needs, would determine which path a vehicle might take—repair or dismantle for parts. One problem with these contracts was that you had to take every vehicle acquired by the insurer, and we all know some brands are totaled much faster than others, which can overwhelm a recyclers inventory or repair needs.
Unfortunately,amounts.most auctions are wide open to the public such that anyone with a pulse could buy salvage and either figure out how to repair or part out a vehicle on the fly. Licensed? Qualified? Honest? Nah—top dollar wins. This race to the bottom is also a race to see who can pay the most. Great for any department within an insurance company,
We’re talking about salvage auctions
THE GOOD, THE BAD AND THE UGLY
lowed auto recyclers to pick and choose their inventory. As the auctions increasingly went virtual—up to 100 percent so, with the pandemic—recyclers could scan multiple auctions across North America, research their part needs and use sophisticated software to generate bid
However, recent moves by salvage auctions and overall trends in salvage disposal are negatively influencing the ability of auto recyclers to fulfill their role. And, when one aspect of a circular industry is hampered, the entire system is affected.
A
The emergence of salvage auctions al
90 COLLISION REPAIR COLLISIONREPAIRMAG.COM
uto recyclers rely on a steady flow of total loss vehicles from the insurance industry to secure their inventory of parts to provide to collision repairers and insurers—ideally to lower cycle time and severity and prevent further total losses. The balancing of interests in this mini-circular economy, with the policyholder in the middle of it all, is always interesting.
Column by STEVE FLETCHER
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HONEST? NAH–TOP
ISSUE 21#5 | COLLISION REPAIR 91 RECYCLING REVIEW
A balanced meeting of all parties might go a long way to achieving greater resource efficiency and profitability for all. It all starts with communication.
LICENSED? QUALIFIED? DOLLAR WINS.
one auctions newest fee—a CARFAX report on every vehicle you buy. As auto recyclers are now buying only parts cars from auc tions, these reports are virtually useless, but they do subtract from the return insurers think they are making.
Globalization doesn’t help, with as much as 30 percent of salvage going overseas to jurisdictions with fewer if any rules regard ing environmental compliance or vehicle safety. That’s a long way away to order parts from and is the reverse of the trend towards localization of part supply chains. The effort auctions put in to nurturing international buyers is staggering.
As examples, for a $2,000 vehicle the fees are an extra 26 percent on top of the bid price. For a $750 vehicle—a whopping 41 percentSalvageadd-on.auctions need to exist—we aren’t asking for them to go away and return to the good ol’ days. But we used to have dialogue with insurers, repairers and the auctions, seeking to understand each other’s challenges, opportunities and expertise.
STEVE FLETCHER is the managing director of the Automotive Recyclers of Canada. He can be reached at steve@autorecyclers.ca.
but fewer parts available at higher costs is a downward spiral for the overall industry.
And now, to fees. Auctions charge the seller and the buyer a fee for service. The ma jor auctions are all multi-national publicly listed companies with demanding quarterly return requirements. Auto recyclers bid on vehicles based on the total amount they can pay—their bid amount plus fees. And there are a lot of fees—sale fee, buy fee, environmental fee, AuctionNow fee—and
Attendees could either smash up a scrap car or try their hand at automotive refinishing, thanks to the Dom’s Auto booth at the event.
“This CARFAX Canada integration will ensure our buyers understand more about a vehicle’s history, enabling them to make moreinformed buying decisions and improving the overall buyer experience.”
“Please join us for the highly anticipated 25th Annual Consumers’ Night! Meet consumer company representatives, CARI board members and staff as well as industry titans across Canada and the United States,” wrote the organization in its event announcement.
Clear your plans for October 20th—the Canadian Association of Recycling Industries (CARI) will be hosting its 25th Consumers’ Night at the Sheraton Toronto Airport Hotel.
SAVE THE DATE
“CARFAX Canada maintains a strong, established reputation in the industry and we are proud to work with them to improve buyer confidence in the integrity of IAA and the vehicles we sell,” said managing director of IAA Canada, Blair Earle, in the company’s press release.
For CARI members, the event serves as an opportunity to meet face-to-face with representatives of the biggest consumers in North America and to network with many other brokers, dealers, and suppliers in the Canadian recycling industry.
Dom’s Auto Parts was at the Autofest Nationals in Oshawa, Ontario, in August where, as the main sponsor for the event, the local auto recycler gave attendees a thrill by letting them smash up a scrap car. The festivities kicked off on Friday, August 26 with a cruise through Oshawa’s downtown during the “Kars on King” rolling car show, where dozens of classics wowed passersby as they promenaded Oshawa’s downtown core. Events continued Saturday and Sunday, where Dom’s Auto Parts and Parts 4 Less U Pull set up a variety of cars for onlookers to take out their aggression on. The Autofest Nationals have been connecting the automotive community of southern Ontario since 1994. Portions of the proceeds generated from this year’s event will go towards benefiting Grandview Kids, a children’s health advocacy group.
92 COLLISION REPAIR COLLISIONREPAIRMAG.COM RECYCLING NEWS
IAA users will now be able to access vehicle history reports for up to 180 days via the Vehicle Details Page within the Auction Centre.
GIVE ME THE ’FAX
A SMASHING SUCCESS
Car buyers looking for an extra bit of info before making their big purchase will now have CARFAX Canada Vehicle History Reports made available to them through IAA Inc.’s various vehicle auctioning platforms, the company announced.
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For more information on CARI, please visit cari-acir.org
The Aurora, Ontario Chamber of Commerce has announced the finalists for its regional 2022 Business Excellence Awards—and there’s a familiar name among the crop.
ISSUE 21#5 | COLLISION REPAIR 93 RECYCLING NEWS
CALLING ON CARCONE’S
Carcone’s Auto Recycling and Wheel Refinishing, owned and operated by the Carcone family since 1978, has been nominated as a finalist in the Family-Run category, alongside two other finalists: a hardware store and a shoe/ clothingCarcone’sshop. Auto Recycling was founded by Tony Carcone and is now owned by his son, Michael Carcone. The facility employs more than 50 people and also operates a wheel refinishing division, which opened in 1996. Today, the wheel refinishing side employs nine full-time staff members and operates in its own 790 sq. m. (8,500 sq. ft.) facility.
The official awards night, where winners will be named, will be held September 21. Wish the Carcones good luck!
The Carcone’s, from left to right: Matthew Carcone, Tony Carcone, Michael Carcone, Carolyn Carcone, Gus Badali, Lloydean Carcone, Paula Badali.
Second-generation owner Andrew MacDonald is using the opportunity as both a reason to celebrate and reflect.
“There’s been a shift in recent years, particularly in the necessity for business leaders to be flexible, open-minded and forward-thinking. Trusting and empowering your employees—getting away from those more rigid, dated ways of doing business—is what will attract the right people to your team.
Maritime Auto Parts first opened its doors in 1932, smack in the middle of the Great Depression, Owned by Ray Fillmore at that time, the business would have sold a number of Model Ts, Model As, Studebakers and Packards—starkly different from what you would find in a recycling facility today.
“Looking back on 90 years is a lot of fun. That’s nine decades of change, hard work, successes, failures and pushing forward,” he told Canadian Auto Recycler. “What a history we’ve built, here at Maritime Auto. I couldn’t be more proud of the people behind it all.”
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“We make sure to stay attuned to the ever-growing world of electric vehicles,” he added. “And, when you consider how different purchasing is nowadays—it’s more competitive and strategic than it’s ever been before.
94 COLLISION REPAIR COLLISIONREPAIRMAG.COM RECYCLING NEWS globalfinishing.com | 800-848-8738 | SEE US AT SEMA, GFS BOOTH #32087
When asked about his plans for the future, MacDonald said he’s always looking for new ways to innovate and deliver on the Maritime Auto promise.
And, to accommodate for such a rapid pace of change in the recycling sector, new talent is much needed.
90 YEARS YOUNG
“In 2015 we purchased our Pick-a-Part in Cow Bay, which was another way for us to purchase more vehicles—different types of vehicles—all while bringing more recycled and affordable parts to the hands of our happy customers.”
“Simply put—we’re looking to push more cars. Maritime Auto wants to continue bringing more recycled parts to the consumer.
Of course, MacDonald is also keeping an eye on the changing car marketplace.
Maritime Auto Parts is celebrating a very special anniversary this year, with 2022 marking the business’ 90th year in operation.
“And we have a great team here at Maritime Auto.”
Maritime Auto Parts today.
“When bidding for cars, you’re up against people from all over the world. It’s become a data-driven industry; you must use that data to drive your purchase decisions and understand the margins of each vehicle [you buy].”
Follow Canadian Auto Recyclers Visit or subscribe to canadianrecycler.ca today! MEET THE PROS OF THE CANADIAN RECYCLINGAUTOMOTIVEINDUSTRY The source for forward thinking practices and environmentally conscious programs, this fully bilingual magazine offers a comprehensive look at the recycling industry with up to 100 pages of content as well as exclusive articles on parts, the environment, association updates, the mechanical sector, a directory and much, much more. canadianrecycler.ca THE FOUNDATION OF A FAMILY LES FONDEMENTS D’UNE FAMILLE OARA’s work alongside the Sunshine Foundation Pierre Robitaille’s father showed him the ropes of Recycleur Duverynay— and he’ll do the same for his own sons Le père de Pierre Robitaille lui a montré les ficelles du Recycleur Duverynay— et il fera de même pour ses propres fils OFHEARTSGOLD Le travail de l’OARA aux côtés de la Fondation Sunshine COEUR D’OR ESG reporting and implications on auto recyclers CHECKTEMPERATURE Rapports ESG et les implications pour les recycleurs d’automobiles VÉRIFICATION DE LA TEMPÉRATURE PANDEMIC LEARNING LESSONS | LEÇONS À TIRER DE LA PANDÉMIE JAMIE JOHNHARVEYMAILLETLIVINGSTONELOGEL EXCLUSIVE PROFILES PROFILS EXCLUSIFS
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WITHOUT A MOTORISTSHITCHMISS THE MESSAGE
Within a year, the connection free towing idea has progressed from simple simulation to real prototypes created with Two Toyota Sienna minivans.
In June, the Alberta government introduced new rules to allow tow trucks to install blue lighting as a measure to increase driver visibility in the event of roadside assistance. The new rules also dictate that drivers travelling in the same direction in the lane adjacent to the tow truck must slow down to at least 60 km/h in the closest lane.
The province’s drivers are missing the message, though, according to Alberta’s tow truck operators.
AMA says tow truck operators have been involved in 36 near-miss incidents and 13 serious incidents in the last two years alone.
Toyota is the leader of this new technology, having presented the concept for a media event at the American Centre for Mobility, an AV test centre in Ann Arbour, Michigan.
“I wish I could tell you these are one-off situations,” Jeff Kasbrik of the Alberta Motor Association (AMA) told Global News. “The unfortunate reality is that [these close calls] are an everyday occurrence.”
“The near-miss incidents alone—they are anything but near miss. We’re talking about breached safety zones, shattered safety cones,” added Kasbrik.
The applications for this technology are widespread. It could be used in individual towing of trailers and campers for family/personal applications. However, it could also be used commercially for fleet management and shipping, notes Toyota.
The autonomous vehicle market has found its newest technological advancement in the creation of what is being called ‘hitchless towing’.
The secondary autonomous vehicle follows the movement and actions of the driven lead, changing lanes, speeding up, and slowing down accordingly. This will allow for multiple vehicles to be ‘towed’ in sync with one another with only one driver needed.
In March 2023, Alberta will introduce new legislation to require all vehicles in all lanes travelling in the same direction to slow to 60 km/h for emergency vehicles, including tow trucks and highway maintenance vehicles. Tow trucks in Alberta are already allowed to sport amber-hued lights.
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Thus far, demonstrations have kept the leading and trailing vehicles at a larger distance, and at a lower rate of speed. However, as the technology develops, these distances can be shortened.
“It’s a little unnerving, at that point,” said Martin Selezenka, a tow truck operator with ten years of experience.
ISSUE 21#5 | COLLISION REPAIR 97 TOWING NEWS
The technology sees a pair of vehicles driving in sync with each other, with one vehicle acting as a human-driven leader, and the other following behind independently.
The idea for this unique AV system was submitted internally via Toyota’s Hype Innovation suggestion app and was immediately labelled a priority by the company.
Eurovac 81
Rust Check Corporation 33
Sata Canada 39,89
viewed them as a celebrity. I’m fairly certain that embarrassed them ten times over, but I’m still not sorry. Some of you don’t realize how cool you really are.
Auto Canada 82
ProSpot International Inc 21
Of course, I spent my pandemic times speaking to industry folk over the phone and out on masked-and-thoroughly-sanitized shop visits. If we’ve been introduced along my recent travels, you’ve likely heard me make my go-to joke: Have we actually met, or have we just talked on Zoom a bunch?
ADVERTISER INDEX
By ALLISON ROGERS
Sherwin Automotive 43
Hopefully, by now, you’ve been able to get out and sightsee a little bit—now that widespread pandemic restrictions are (mostly) a thing of the past. Personally, I spent the summer travelling to collision centres, conferences and meetings—and I wholeheartedly enjoyed every second of it.
Axalta 89,100
Color Compass Corp 41
Arslan Automotive 17
Hunter Engineering 59
Simplicity Car Care 19
United Catalyst 75
Assured 76
H
ProColor 51
3M 04
ave you been out and about lately, or did you spend your summer locked in a cycle of constant work?
The lights of Las Vegas are calling
Keco Body Repair 63
HEADING TO VEGAS THIS YEAR? LET US KNOW SO WE CAN MEET UP!
SEMA 65
Global Finishing 94
Repairify 58
I joined the Collision Repair magazine team in 2019—about six months before the pandemic fully gripped Canada. I covered SEMA 2019 for the publication, though I was not fortunate enough to attend. By the time COVID-19 cancelled all the events for 2020 and 2021 combined, the only large-scale industry gathering I had really attended was CCIF’s 2020 event in Toronto.
Parker Lord 15
FLY, BUTTERFLIESSOCIAL
Have we actually met, or have we just talked on Zoom a bunch?
Autel US 12,13
Dominion Sure Seal ................. 23
Thorold Auto Parts 91
Rambling points aside—Collision Repair is once again headed to SEMA this November. It will be my first time actually attending North America’s largest aftermarket show in the flesh—much to my father’s jealousy, may I add. The rest of the magazine team will be in Vegas, too—and we’re looking to fill up our dockets. Have something exciting planned? We know how to keep a secret. Send us a message with your SEMA plans and we’ll work something out.
LKQ Corporation 52,55
certain individuals have commended me on my upbeat positivity. On the contrary, these same people have also been known to poke fun at such optimism; particularly when I get all “fangirly” over meeting certain industry reps I’ve looked up to over the years. There are a few instances where I’ve left magazine features or cover stars blushing once we’ve met in person; I like to give compliments. One time, I actually told a cover star that I
427 Auto Collision 26,27
PPG 07
Carcone’s Auto Recycling 93
CSN Collision Centres 11
98 COLLISION REPAIR COLLISIONREPAIRMAG.COM LAST WORD
Allison Rogers is the editor of Collision Repair magazine. She can be reached at allison@mediamatters.ca.
The writers at Collision Repair have been known to call me endlessly positive. Perhaps that’s a bit of a stretch—I’ll admit to be a frequent tooter of my own horn—but
Cardinal Couriers Ltd 10
Keystone (LKQ) 88
FBS Distribution 25
Rust Depot 89
And, if you see my smiling face on the SEMA Show floor, come say hi! But fair warning, I may beat you to it. If you’re reading this and plan to be in Vegas, we’ll meet up. I’ll make sure of it.
Equalizer 69,88
Fix Auto 50, centre gatefold
Car-Part.com 99
Caroliner 37
Hail Specialist 80
Symach Canada 18
GoProMobile 71
Spanesi Americas Inc.. 89, gatefold
CARSTAR Canada 47
Impact Auto / IAA 09
IBIS........................................... 85
