Travel Company – BPO | Crisis Management
IIM-S | BCN| SIP
Approach Chart Problem statement Approach in brief
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Given the pandemic situation, a Travel company BPO wants to start work from home. What all factors to be included for such situation?
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Identify a parameter or a segment through which you can break down the number Make reasonable assumptions if any datapoint(s) is missing Provide viable solutions addressing identified gaps/ problems
Case Overview • •
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Owing to the pandemic situation, a travel company wants to start work from home. Support is provided to people in USA, BPO centres are setup in Bangalore, Hyderabad and New Delhi. Presence in Korea is also there Due to massive capital investment, client would like to go ahead with only one location for now
ConQuest, IIM Shillong
Noteworthy Excerpt
Tips/ Suggestions
Q: What are some factors which will affect any travel company in the next few months, till when lockdown is imposed?
• Don't ask for too much data, just make clear, rational assumptions. • Candidates should know about the cause and effect relation of any solution which they are proposing • The interviewee should take a couple of minutes at the beginning to structure their response instead of diving in from the get go
A: Since, our client is a travel company catering to people in US and we are amidst global lockdown, we have to be aware about the cancellations and alter policies revolving around refund. If we are to continue with the same policies which were there in the normal course of business, our customer base might get affected by the same
2021-22
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