Security Insider Magazine: Vol.20 | Iss.2 | Jun/Jul 2015

SECURITY

THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[MAGAZINE] VOL.20 | ISSUE 2 | JUN/JUL 2015

76 18

PP255003/02390

Australian Security Industry Awards for Excellence 2015 Nominations now open – visit www.asial.com.au for more information

CONTENTS CONTENTS VOL.20 | ISSUE 2 | JUNE 2015 VOL.19 | ISSUE.1 | APRIL 2014

20

Security 2015 Conference

22 SECURITY 2014 BREAKS INTO MELBOURNE

22

24

with Alcohol 30 24Dealing and Other Drugs in the

09

Promoting ASIAL #GenMobile members to consumers PROMOTING THE USE THE NBN - WHERE OF ASIAL MEMBERS

06 | President’s message 08| | President’s Securitymessage 2015 Exhibition & 08 Conference 09 | Security 2014 Gala dinner 10 | and ASIAL Gala Dinner conference 12 | Local Government 10 | Privacy legislation changes

Procurement Initiative – 14 | ASQA inquiry

We need your Help 16 | 2014 Australian Security 14 | 2015 Security Awards for Industry Awards for Excellence

ASIAL Strategic Partners:

4 //SECURITY INSIDER JUNE 2015 6 //SECURITY INSIDER APR 2014

38

TO NOW?

ARE YOU PREPARED?

Workplace

Excellence

government charges 16| Changes | Industry survey -cabling Use Recognition through program the ASIAL Health 20 to specialist competencies of ABNs in the security Plan 37 | ASIAL Monitoring centre industry 35 | ASIAL New 32 | Help your employees catch certification listingmember listing 28 their | Facebook fundamentals 36 | ASIAL Monitoring centre super 38 | Hot products 32 | FWO Q & A

certification listing 34 | A busy year ahead in 42 | ASIAL Calendar of events 34 | Manage health insurance 40 | Hot products Workplace Relations

costs and avoid additional 43 | ASIAL Calendar of events

36 | ASIAL new member listing /

AND PHYSICAL SECURITY

Quantum delivers a scalable storage platform that addresses the challenges created by more cameras, higher resolutions, and increasingly complex analytics—all while providing solutions for sharing, preserving, and accessing critical information over the entire data lifecycle. www.quantum.com/videosurveillance 1 800 999 285 (Aus) or 0800 105 999 (NZ) | ANZmarketing@quantum.com Š 2015 Quantum Corporation. All rights reserved.

PRESIDENT’S PRESIDENT’S MESSAGE MESSAGE

the significant AShowcasing celebration of contribution our industry makes

30 YEARS to the Australian economy

A

fter more than a decade, the Security 2014 Exhibition and Conference returns to Melbourne in early June. Judging by the strong response from exhibitors, the long awaited return has been well received.This year’s event will run from the 4-6th June at the Melbourne Exhibition & Convention Centre.

It is now nearly 30 years since a small group of ASIAL industry representatives organised the first industry exhibition. It is pleasing to see that the event continues to go from strength to strength and provide an opportunity for the industry to showcase the impressive array of products and services it offers.Through the ongoing partnership between Diversified Communications n July and of this year the theAssociation Security Australia ASIAL, Exhibition & Conference celebrates continues to play a key role in helping to a significant milestonecapabilities.

– its 30th showcase the industry’s This year’s expanded exhibition anniversary.

Few of the industryfloor space and responsible outstanding for conference volunteers organising the program an excellent first eventprovides in Melbourne back inopportunity 1986 to view the latest security technologies, could have envisioned how the event hearthe from internationally renowned and industry as a whole would have experts,Today, as wellwe ashave network and socialise grown. a world class with industry from across event that thiscolleagues year is anticipated to the country. attract over 4,500 visitors.

Another industry event Over theimportant past 30 years there hasI would like to bring your attention to is the been one constant - ASIAL. For three 19th Annual Australian Security Industry decades ASIAL has played a key Awards for role Excellence to beaheld in leadership in providing platform for Sydney on the 23rd October 2014. the industry to showcase the wideOur range industry an increasingly of goodsperforms and services that it provides. important role in the economy A decade ago, theAustralian Association joined and it is important that this is recognised forces with Diversified Communications through awards programs such as this.

Australia to stage the event - a Nominations are now open for the awards, partnership which has seen the even so I urge you to consider lodging an grow and flourish, with new features and application. Further details are available on more exhibitors. page 28 and through the ASIAL web site.

As we celebrate 30 years of the show, Later this year ASIAL’s board elections our industry is at an exciting stage in will be conducted by the Australian its growth and development. To get a Electoral Commission. Members will be sense of just how exciting this is, I would notified in due course by the AEC about

arrangements for the election.This process allows for every Duly Authorised Representative of a financial corporate member the opportunity to submit a postal vote.

In my previous President’s Message, I wrote about the importance of good governance practices. Failure to do the right thing more often than not will result in negative consequences for your organisation.

As an Association ASIAL actively enforces its Professional Code of Conduct, a position matched by our actions.The ASIAL Board’s recent decision to expel Hootspah Pty Limited from its membership and to impose a $120,000 financial sanction and specific encourage you to take a walk around compliance requirements on the Kings the show to see first hand some Security Group highlights this.Theof the innovative new security offer. continuation of the Kingssolutions Securityon Group’s ASIAL membership was conditional on Security 2015 Exhibition & accepting and complying payment Conference runs from thewith 15-17th Julyof the sanction and meeting specific and 2015 at the Melbourne Convention compliance requirements.The company Exhibition Centre. advised that it was toyour maintain its I would also likeunable to bring membership as required by the ASIAL attention to the 20th Annual Security Board, as a result their ASIAL Industryand Awards for Excellence which membership was relinquished. this year will incorporate the Outstanding WhilstPerformance it is importantAwards to learn(OSPAs). from the Security mistakes of others, it is equally as Nominations are now open – for more important tovisit understand that compliance information www.asial.com.au. is not a dirty word.

For our industry to at Award winners will be announced grow and flourish, it is vital that we dinner to be held at the Westin Hotel develop a stronger culture of compliance.

Sydney on the 22 October 2015.

Finally, I look forward to seeing many of For those of you visiting the show, you at Security 2014 in Melbourne or later I trust you’ll have a productive and in the year at the 2014 Australian Security beneficial time.

Industry Awards for Excellence.

years of connecting THE security industry

I

610//SECURITY INSIDER JUNE 2015 //SECURITY INSIDER JUNE 2014

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 • Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

Editor Bryan de Caires | security@asial.com.au Editorial Enquiries communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Digital Webfx2 Digital | design@webfx2.com.au Editorial Contributors Contributors AON, Chris Delaney and Greg Chris Delaney, Venessa Whatuira andJennings Kirsty Jagger

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are welcomed, welcomed, though though the the publisher publisher reserves reserves the the are right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases

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to: security@asial.com.au.

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views. Copyright©2014 (ASIAL) All rights reserved.

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[Next Issue] AUGUST 2015

1442-1720 [NextISSN Issue] AUGUST 2014 ISSN 1442-1720

Kevin McDonald

Kevin McDonald President President

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INDUSTRY NeWS

2015 Security Exhibition & Conference Australasia’s premier security industry event, the Security Exhibition & Conference returns to Melbourne from 15-17 July 2015, marking the 30th anniversary of the show; its longevity a testament to its unrivalled success. As part of the three-day event, ASIAL hosts a two-day conference, followed by a half-day executive briefing.

Find out more about the event on pages 20-21.

Conference & Executive Briefing (15-17 July, Melbourne Convention and Exhibition Centre) This year, the conference theme is ‘Where to next? Future challenges and opportunities

The half-day Executive Briefing will focus on Crisis Communication and be delivered by keynote speaker and internationally acclaimed crisis management expert Bruce Blythe, Chair of Crisis Management International.

To register go to www.asial. com.au/events or for more information turn to page 20.

Exhibition

for security’. The program has been designed to challenge your thinking through the delivery of expert insights and analysis from acclaimed industry authorities from around Australia and overseas.

8 //SECURITY INSIDER JUNE 2015

(Wednesday 15 - Friday 17 July, Melbourne Convention and Exhibition Centre) While the conference is an opportunity to hear expert insights into the future of security, on the exhibition floor is where you can see some of the latest security technologies on display.

As such, Conference Delegates

are encouraged to have a wander around the exhibition floor.

This year, there will be 140 companies showcasing over 170 leading brands. The New Product Showcase will also give visitors the chance to see 10 of the best security products to hit the Australian market in the last 12 months, including demonstrations and a live presentation for each new innovative product.

For more on the exhibition, new products showcase and seminar series, please see page 26.

CSD & HIKVISION WHY WOULD YOU BUY ANYWHERE ELSE?

Hikvision is the world’s largest supplier of video surveillance products and solutions. The company specialises in video surveillance technology, as well as designing and manufacturing a full-line of innovative CCTV and video surveillance products.

The product line ranges from cameras and DVRs to video management software. Since its inception in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.

CSD is the sole authorised Hikvision Distributor in Australia, providing outstanding service to the Australian security industry with eight branches Australia-wide, national technical support services and comprehensive warranty support. CSD also enjoys the benefits of Hikvision’s considerable resources, including support from their Australian office and from the 4,500 R&D Engineers in their head office.

Since the partnership was born in 2013, CSD & Hikvision have enjoyed extraordinary growth in the Australian market.

Due to this growth CSD is offering the range of Hikvision products at even more competitive pricing and with the support of the worlds largest supplier, why would you buy anywhere else?

Hikvision Australia Pty Ltd Unit 14a, 2 Eden Park Dr, Macquarie Park NSW 2113 Tel: +61 2 8599 4233 • Toll Free: 1300 557 450 (Australia only) Email: salesau@hikvision.com www.hikvision.com

Central Security Distribution Pty Ltd Mulgrave (VIC) • Tullamarine (VIC) Northmead (NSW) • Alexandria (NSW) • Fyshwick (ACT) Loganholme (QLD) • Marleston (SA) • Balcatta (WA) www.centralsd.com.au

INDUSTRY NeWS

SECURITY 2015 ASIAL Gala Dinner (Wednesday 15 July, Plaza Ballroom, Regent Theatre) This year’s Security Gala Dinner will bring together security professionals from across the country to recognise the 30th anniversary of Australasia’s premier security industry event.

The Gala Dinner will be held on the first night of the Security Exhibition & Conference at the stunning Plaza Ballroom in the landmark Regent Theatre on Collins Street.

Attendees will celebrate the industries achievements with a three course meal, fine wine and great entertainment, including award-winning actor Shane Jacobson, best known for his performance as Kenny Smyth in the 2006 film Kenny. You may also have seen him in The Time of our Lives, Top Gear Australia and The Bourne Legacy, just to name a few.

For more information on how to book go to www.asial.com.au/ events.

Cocktail reception (Thursday 16th July, Cargo Hall) The Security Cocktail Reception

10 //SECURITY INSIDER JUNE 2015

will bring together industry leaders and exhibitors for an opportunity to celebrate and network. This year’s reception will be held on Thursday 16 July 2015 at the iconic Cargo Hall, just a short walk from the Melbourne Convention & Exhibition Centre.

The winners of the Best New Product and Best Stand Awards are announced at the reception, celebrating innovation and excellence in the Australasian security industry.

Visit ASIAL at the show Members are invited to visit us at the Security 2015 show (we will be located opposite the ASIAL conference area). ASIAL staff will be on hand to answer any questions you have and brief you on the many member benefits available.

MSS sponsors 30th Gala Dinner MSS Security is one of Australia’s leading security companies with 118 years longevity in the security industry, over 5,000 employees, and a national infrastructure and capability to provide security to all market segments.

One of our strengths is our ability to provide services and resources to all areas of Australia.

We believe this provides our customers with a sense of ease regarding resourcing and reach.

Our footprint allows us to manage contingency both operationally and in specialist areas requiring a particular expertise.

Our aim is to recruit and retain the best people through offering employees a challenging and rewarding career. We realise that all market segments have their own unique operational requirements, and it is through our experience, training and talent identification programs that we are able to deploy the right people for the right application.

For further information please visit www.msssecurity.com.au or contact Janine Hill, 0417 319 886.

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Exciting, new and powerful integration features are now available between Patriot and Inner Range Systems!

CCTV and Camera features The new Virtual Guard Tour feature allows sites with video cameras to be assigned individual virtual guard tours which will allow your operator(s) to tour the site at the appropriate time through the client/site camera system. Patriot covers all the bases of video monitoring with video verification, live feed and virtual video tours integrated seamlessly within one package. With a super easy to use, browser styled interface, operators require virtually no training and will be able to minimise the potential for false alarms and costly call-outs.

To find out more or arrange a demonstration: Contact Jason Hartley at Inner Range E. jason.hartley@patriotsystems.com P. +61 3 9780 4300 | M. +61 447 357 186 www.patriotsystems.com

INDUSTRY NeWS

Local Government Procurement Initiative – We need your Help Members will be aware of the ongoing joint initiative between the Fair Work Ombudsman (FWO) and ASIAL to improve transparency and fairness in the awarding of local government tenders to private security companies.

FWO has focused on an education campaign directly targeting local councils, their procurement managers and councilors to ensure they understand the rights and responsibilities of employers and employees in the security industry regarding compliance with workplace laws.

Councils have been made aware of their need to ensure their procurement decisions do not undermine compliance with workplace laws. The next phase of the campaign FWO

will this year focus on audits of the procurement practices of a number of councils in each state.

How you can help If your business has been involved in a tender process with a Local Council (or for that matter elsewhere) let ASIAL know the details of your experience – good or bad. Where appropriate, we will share the information with FWO to identify best practice and areas of concern.

Email your information to ir@ asial.com.au or contact Chris Delaney on 0412 124 147 for a confidential discussion.

Under s550 of the Fair Work Act 2009, FWO may also pursue convictions against individuals and corporations (including Local Councils who are knowingly involved a contravention – like

being aware that the employee couldn’t possibly be paid correctly based on the price of the service).

This campaign will not stop with local government. State and Federal governments and private sector end users need to recognise their responsibility to do more than just go through the motions when considering submissions for tenders.

Raising awareness of members among consumers ASIAL’s ongoing consumer awareness campaign provides value to members by promoting the use of ASIAL members.

This year’s campaign will focus on householders and will primarily target commuters travelling by bus, train or car. In addition we will also be promoting the use of ASIAL members to procurement officers in Local, State and Federal Government.

Find out what you need to know about our latest consumer awareness campaign and how to maximise its effectiveness for the benefit of your business on pages 22-23.

12 //SECURITY INSIDER JUNE 2015

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INDUSTRY NeWS

Nominate now: 2015 Security Awards for Excellence The 20th Annual Australian Security Industry Awards for Excellence will take on a global perspective with the launch of the Outstanding Security Performance Awards (OSPAs) in Australia.

Award nominations are now open until 13 August 2015. All submissions must be made online and nominees may nominate in multiple categories.

Winners of the prestigious awards will be celebrated at an awards ceremony to be held at the Westin Hotel in Martin Place on Thursday 22 October.

Hundreds are expected to attend the event, which promotes and acknowledges the outstanding achievements of security professionals around Australia.

Industry partners for the awards include Security Professionals Registry Australasia and ASIS (NSW).

For more information on nomination categories or to book your seat at the dinner, visit www. asial.com.au/events.

Next Generation 000 Australia’s Triple Zero service was introduced in 1961 and has been operated by Telstra. With the Emergency Call Provider contract up for review in 2016, Australia’s Emergency Services Organisations (Police/ Fire/ Ambulance) have taken the opportunity to embark on an ambitious strategy to enable any person in Australia to use “any device, anywhere, any time” to contact emergency services.

The Next Generation 000 (NG000) strategy reflects the arrival of the IP age and the need to offer different ways of communicating with Emergency Service organisations.

Underpinning the strategy are three strategic goals: • Multi-channel approach – customers can contact Triple Zero through a comprehensive omni-channel capability (eg

14 //SECURITY INSIDER JUNE 2015

SMS, VoIP, Social Media, Video and Mobile Applications).

This goal is driven by the need to improve technologies to meeting changing community expectations and global practices towards the delivery of emergency services.

• Interoperable systems and enabling technology – a cost effective, agile and interoperable system, that meets the needs of the community now and into the future to support seamless and accurate communication of information across channels and between ESOs. The rapid rate of technological change is impacting on the way people communicate, ESOs need to be able to respond to this.

• Agile operating model – to ensure that public requests for emergency assistance can be

actioned by the appropriate responder via simple processes with multiparty involvement.

This goal is driven by changing community expectations and the need for Triple Zero to be more innovative.

Emergency Service Organisations are currently engaging with key stakeholders from a variety of disciplines to arrive at a solution that will best meet community needs.

IP Monitoring Solutions

Honeywell Internet Monitoring Honeywell’s IP Solution makes your network alarm system communication more secure, rapid and economic by allowing your Vista control panel to communicate to a Central Monitoring Station through a network via TCP/IP protocol.

For more information call 1300 234 234, email HoneywellSecurity.as@honeywell.com or visit www.honeywellsecurity.com.au Š 2015 Honeywell International Inc. All rights reserved.

INDUSTRY NeWS

ASIAL member Xtralis snaps up prestigious awards Two Xtralis solutions have received prestigious awards at ISC West, the largest security industry trade show in the USA. VESDA-E VEA aspirating smoke detector (ASD) won the Security Industry Association (SIA) 2015 New Product Showcase (NPS) Best in Fire & Life Safety Award, and the HeiTel 4G Body-Worn Nano streaming video transmitter received an Honorable Mention. Both solutions bring Xtralis’ pro-active threat prevention innovation to new markets, providing vastly safer environments for people. VESDA-E VEA brings very early warning ASD to office buildings, healthcare, retail,

and educational facilities and more, giving people the world’s best and most reliable smoke detection, to prevent fire threats.

The HeiTel 4G Nano transmitter for body worn vests provides live streaming video to command and control centers, providing

ASIAL Associate Member, Macquarie University becomes Australian first Macquarie University has become the first Australian university to deploy iTrak incident reporting and risk management solution. The software enables users to perform a wide range of transactions required by security, surveillance and risk management departments, including: • daily log reporting • incident reporting and management • advanced biometrics including facial recognition and license plate recognition

16 //SECURITY INSIDER JUNE 2015

• subject profiling • the ability to provide complete investigations management and reporting • interview management • risk analysis and assessment • personnel management • briefing log entries and more.

The system is being used at several universities in the United States, as well as Massey, O’Tago, Canterbury and Victoria University of Wellington in New Zealand.

much greater intelligence and situational awareness, resulting in quicker & more effective response. Both solutions provide protection from threats with proactive prevention through Xtralis innovation.

Use of ABNs in the security industry The use of ABN holders to provide security is an issue that is generating concern among some ASIAL members. To find out how significant an issue this is ASIAL is conducting a survey of members – to complete the survey visit www.asial.com.au To request a link to the survey, please email security@asial.com.au.

ADVERtORIAL

simTRAC + Enterprise It is a well-known fact that knowledge is power and, in these tough economic times, it is more important than ever to know where your fleet is 24/7. The simTRAC fleet tracking and management system will give you the knowledge to defend your invoices from sceptical clients, avoid being misled by your technicians, and schedule your jobs more efficiently to save time and fuel. Let’s look at the benefits.

End bill disputes More and more customers are seeking to save money by disputing invoices from security technicians. When a client claims to know that a technician was on site for less time than they billed, a business can be forced to cut their invoice by up to 50%. simTRAC vehicle tracking software can generate a report to be shown to the client that will blow their concerns out of the water. By eliminating one of the most common bill disputes, simTRAC will quickly pay for itself and start boosting the profitability of your business.

Save time Once you have full visibility of your fleet all day every day, you can spot errors in timesheets where entries do not match the actual movements of your vehicles. Even better, when it is known that you can easily review vehicle movements from yesterday, last week, or last month, it encourages greater accuracy in entering data in the first place.

Save on fuel and maintenance simTRAC allows your administration staff to see exactly where all

18 //SECURITY INSIDER APRIL 2015

technicians are at any time.

This allows them to schedule the technician’s movements more efficiently and make better decisions about who to assign to last minute jobs based on the location of each technician. Administration staff simply locate a site on Google Maps, find the best person for the job and dispatch job details to the relevant vehicle. This saves on both travel time and fuel.

As an added bonus, administration staff can schedule jobs without interrupting the technician with a phone call to find out where they are and another call to dispatch them.

Jobs are dispatched and appear via on-board messaging hardware installed in the van. The technician just reads the message when they are finished with the current job.

WORK, HEALTH AND SAFETY Under new legislation, businesses are more at risk of litigation than ever – especially those with mobile workforces. The simTRAC system can protect directors and everyone within the chain of responsibility by allowing you to keep track of staff, manage vehicle use, monitor vehicle safety and identify “at risk” drivers including those who speed.

A SAVING NOT AN EXPENSE Many managers assume GPS technology is yet another expense they cannot afford. The reality is just the opposite. Continuing to operate without a GPS tracking system creates waste that no business can afford in the modern market.

Just one extra job each week or one less invoice dispute easily pays for the simTRAC system. That’s why businesses that start with simTRAC never look back.

For simPRO users The integration between simTRAC and either simPRO Enterprise or simPRO Service enables users to better allocate jobs by viewing their fleet and unscheduled jobs in one screen.

Quickly identify the nearest vehicle to each job.

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ASIAL CONFERENCE

ASIAL SECURITY

2015 CONFERENCE Australasia’s premier security industry event, the Security Exhibition & Conference returns to Melbourne from 15-17 July 2015, marking the 30th anniversary of the show; its longevity a testament to its unrivalled success. As part of the three-day event, ASIAL will host a two-day conference and half-day executive briefing.

Conference This year, the conference theme is ‘Where to next? Future challenges and opportunities for security’. The program has been designed to challenge your thinking through the delivery of expert insights and analysis from acclaimed industry authorities from around Australia and overseas.

Among the keynote speakers include: Dan Tehan MP, Federal Member for Wannon and Chair of the Parliamentary Joint Committee on Intelligence and Security He is the Chair of the Parliamentary Joint Committee on Intelligence and Security. This Committee investigates the areas of security precautions, counter terrorism measures and Australia’s intelligence organisations such as ASIO as well as border protection.

Bruce Blythe, Chair, Crisis Management International (US) Bruce Blythe is an internationally acclaimed crisis management expert. His presentation will identify 20 //SECURITY INSIDER JUNE 2015

prerequisites for new organizational and community threats that are beginning to escalate in breadth and severity. Also, new “controls” will be presented that are emerging to address these threats.

Professor Daniel Diermeier, University of Chicago - formerly Kellogg Institute School of Management (US) Professor Diermeier’s has been a crisis leadership and reputation management advisor to some of the world’s leading companies. In December 2004 he was appointed to the Management Board of the FBI. He has also served as a senior advisor to PwC and GroupOn, and currently serves on the advisory board security management technology company, Quantum Secure.

Professor Martin Gill, Director, Perpetuity Research (UK) What makes for excellent security?

Professor Martin Gill will report on his research (which included Australia) as to what constitutes outstanding performance. He will draw on prior

research which has identified barriers to achieving excellence and how these can be overcome.

He will also highlight the overlap between an excellent corporate security department and an excellent security supplier.

Marc Goodman, Global Security Advisor and Futurist (US) Marc Goodman is a global strategist, author and consultant focused on the profound change technology is having on security, business and international affairs. He is the founder of the Future Crimes Institute and currently serves as the Chair for Policy, Law and Ethics at Silicon Valley’s Singularity University.

Over the past twenty years, he has built his expertise in cyber crime and terrorism working with organizations such as INTERPOL, the UN Counterterrorism Task Force, NATO, and the US Government.

Dave Komendat, Vice President and Chief Security Officer, The Boeing Company (US) Dave Komendat is the Vice

ASIAL CONFERENCE

Speakers Include:

From left to right: Bruce Blythe, Chair, Crisis Management international; Dan Tehan, Chair, Parliamentary Joint Committee on Intelligence and Security; Professor Martin Gill, Director, Perpetuity Research; Marc Goodman, Global Security Advisor and Futurist; Dave Komendat, Vice President and Chief Security Officer, The Boeing Company; Dr Kelly Sundberg, Associate Professor, Mount Royal University (Canada); Professor Daniel Diermeier, University of Chicago.

President and Chief Security Officer (CSO) for The Boeing Company. In this role, he leads the Security & Fire Protection (S&FP) organization of more than 2,000 people including contracted personnel to provide risk management services and standards to protect people, property, and information across the enterprise. He is responsible for functional guidance and governance oversight for Boeing’s global security and fire protection policy and procedures, site security, supply chain security, structural and aircraft fire protection, government and proprietary information security, data protection and security background investigations.

Dr. Kelly Sundberg, President, Safe Design Council (Canada) By mindfully applying the tenets of environmental criminology and design scholarship, the opportunity for a criminal event can be reduced.

Developed in the mid-2000s, the SAFE Design Standard® expands on the established elements of criminological and design

scholarship by providing quantifiable measurements and design considerations that can be applied in practice.

A key focus of the conference program will be resilience – from crisis communications and reputation management to brand protection on social media, how to protect corporate information in the BringYour-Own-Device era, managing security operations across multiple sites, reducing crime through environmental planning and more.

The full program can be viewed at www.asial.com.au/events

EXECUTIVE BRIEFING The half-day Executive Briefing will focus on Crisis Communication and be delivered by keynote speaker and internationally acclaimed crisis management expert Bruce Blythe, Chair of Crisis Management International.

In this three hour Executive Briefing, you will establish a working knowledge for communicating effectively with people when their

abilities to hear, understand and retain communicated information is seriously compromised. Concrete methods to deflect stakeholder accusations and maintain a state of calm assertiveness will be provided.

Methods for establishing two-way communications in high-concern situations will be delivered in a takeand-use manner.

For more information, download the conference program from www.asial. com.au/events.

STAY CONNECTED In the lead up to the Security Exhibition & Conference, we’ll be using the hashtag #Security2015 when posting updates on Facebook and Twitter. For the latest updates, type #Security2015 into your social search engine, or include the hashtag in your posts to communicate with us.

SECURITY INSIDER JUNE 2015// 21

CONSUMER AWARENESS

Promoting members to consumers g

By Kirsty Jagger, Marketing & Communications Manager, ASIAL

ASIAL’s ongoing consumer awareness campaign provides value to members by promoting the use of ASIAL members.This year’s campaign will focus on householders and will primarily target commuters travelling by bus, train or car. In addition we will also be promoting the use of ASIAL members to procurement officers in Local, State and Federal Government. Here we explain what you need to know about our latest consumer awareness campaign and how to maximise its effectiveness for the benefit of your business.

Commuter campaign Utilising the high-impact imagery of our current consumer awareness video that reappropriates the story of Little Red Riding Hood to advocate the use of an ASIAL member – we’ll be targeting commuters on trains, buses and arterial roads.

These commuters have homes, valuables, holiday plans, perhaps even a nice car. And for at least one hour everyday, they will provide a captive audience for our colourful, quirky, eye-catching animated adverts as they travel to and from work.

To move the offline campaign online, so we can collect data and measure the success of the campaign, the adverts have a simple call to action – take a free Home Security Challenge at www.asial.

22 //SECURITY INSIDER JUNE 2015

com.au.

The result of the audit will provide consumers with a non-threatening diagnostic that encourages them to contact a licensed security professional who is an ASIAL member to discuss their security needs.

The campaign will include the option too ‘like’ ASIAL on Facebook and to receive regular home and business security tips/advice, which will of course continue to advocate the use of ASIAL members.

Where we will be and when The campaign will target capital cities using train, bus and billboard advertising. Those in regional Queensland, New South Wales and Victoria will hear the ASIAL advertisement on the radio, while Facebook will offer further national

reach to the campaign. *Note: The adverts featured during Victorian newsbreaks are also syndicated to a radio station in Tasmania and South Australia.

How to optimise impact for your business ASIAL’s Consumer Awareness Campaign is run for the benefit of members, so it is important you know how to increase the impact it has on your business. Here are our top two tips: 1. Increase visibility = increased impact. This national campaign will boost ASIAL brand awareness; we’ll be telling consumers to look for the ASIAL member logo, so make sure you are using yours! Place the ASIAL logo on your website, marketing materials and use it on social

CONSUMER AWARENESS MONTH

LOCATION

MEDIA

July 2015

Melbourne

Train Advertising

Regional Victoria

Radio Advertising

South Australia

Radio Advertising

Tasmania

Radio Advertising

Adelaide

Roadside Billboard

Perth

Roadside Billboard

Brisbane

Train Advertising

Regional Queensland

Radio Advertising

Sydney

Train Advertising

Regional NSW

Radio Advertising

Canberra

Bus Advertising

Darwin

Bus Advertising

Tasmania

Bus Advertising

August 2015

September 2015

October 2015

November 2015

media. We even have free stickers for your vehicles or office door/ windows.

2. Get social to generate business leads. The campaign directs consumers back to our Facebook page, where we will continue to provide free security tips. Liking our page will give you the opportunity to engage with consumers directly on our Facebook page, generating business leads.

How to prepare for optimisation 1. Add us to your address book. At the very least, members should be receiving the ASIAL member eNewsletter First Alert every fortnight. If you are not receiving this, you will also miss out on important Consumer Awareness Campaign updates. This could be because we are going to your Junk Folder. To fix this, add marketing@asial.com.au to your address book. Or, if you have changed your email address let us know your new details.

2. Update your business services.

If you are a full Corporate members, consumers can search for your business using the ‘Find an ASIAL member’ search function on our website. You can check whether your details on the

ASIAL member search facility are up-to-date by logging in to the ASIAL website (see details of how to login in the breakout box).

3. Order your free member stickers. Spotting an ASIAL sticker on the back of a van, while passing an ASIAL billboard will make the Consumer Awareness Campaign much more impactful.

The ASIAL logo is your mark of distinction, so order your free stickers by emailing support@ asial.com.au.

4. Join Facebook. It’s a fabulous free marketing platform for businesses of all sizes. If you’re not sure how to get started or whether you’re using the social networking site properly, have a read of the ‘Facebook fundamentals’ article on page 28.

The article has been written to help get you social media savvy in time for launch of the Consumer Awareness Campaign.

provide 9,000 copies respectively of each publication free-of-charge to decision makers and purchasers across Government/Councils to aid them with both the purchasing of goods from the private sector and inter-department communication.

The advertising campaign encourages procurement officers to look for the ASIAL logo when considering security providers.

Members are encouraged to use the ASIAL member logo on all marketing materials to get the most out of the consumer awareness campaign.

Procurement campaign

Future campaigns

We have also taken out advertising in the Federal and State Government Yearbook and Australian Municipal Yearbook, including four full page advertisements (two in each publication), which will also be duplicated online.

The yearbooks are published

by Aberdeen House, who annually

As we start to plan an awareness campaign focussing on business security for rollout in early 2016, let us know your thoughts on the channels you would like us to consider using. Share your thoughts by emailing communications@asial. com.au.

SECURITY INSIDER JUNE 2015// 23

Gen Mobile

#GenMobile workforce compromising Australian business data security Businesses are ill prepared for the high-risk, high-growth mindset of the #GenMobile workforce, creating alarming disparity around security practices in the corporate world, according to Aruba Networks.

The ‘Running the Risk’ security threat study, which surveyed more than 11,500 workers across 23 countries worldwide, including Australia, showcases that employee attitudes are swaying towards more sharing of devices yet an indifferent view to security in the workplace. The study shows that highly regulated and tech savvy industries, higher-earning males, and emerging markets pose the greatest risk to enterprise data security.

The report highlights three key trends for #GenMobile, who are paving the way for risk-prone behaviour in the workforce – which can be both good and bad for business.

• Sharing becomes the norm: Six in ten share their work and personal devices with others regularly. Nearly a fifth of employees don’t have passwords on devices, with 22 per cent of those stating they don’t have security measures in place 24 //SECURITY INSIDER JUNE 2015

so that they can share more easily and over half (54 per cent) of the Australian respondents were not worried about the threat.

• Indifferent attitudes toward security arise: Nearly a third (31 per cent) of workers admit to having lost data due to the misuse of a mobile device. Security ranks fifth behind brand and operating system when #GenMobile is making buying decisions for new devices.

Alarmingly in Australia, almost nine in ten (88 per cent) assume their IT departments will keep them protected; however, nearly half (43 per cent) have lost data due to the misuse of a mobile device.

• Self-empowerment succeeds: Over half (56 per cent) of Australian workers today said they are willing to disobey their boss to get something done, another 40 per cent say that mobile technologies enable them to be more productive and engaged, and over three

quarters (77 per cent) are willing to perform self-service IT. “The findings highlighted that while #GenMobile workers are willing to proactively drive productivity and business growth, these employees are also far more relaxed with sharing company data. Most notably, #GenMobile workers are oblivious to security threats or risks,” said Steve Coad, Managing Director of Aruba Networks in Australia and New Zealand.

However, as this high-risk culture enters the enterprise, the report finds an alarming level of disparity among industries, individuals and countries when it comes to the treatment of mobile devices and data.

The Discrepancy Between Industries • Finance is leaking data: Believe it or not, 39 per cent of global respondents from financial institutions admit to losing

Gen Mobile

Learn more at Security 2015 Conference

Learn more about Corporate Information Security in the BringYour-Own-Device Era at the 2015 Security Conference, hosted by ASIAL. PwC cyber expert Andrew Gordon will speak on the subject at Melbourne Exhibition and Conference Centre from 2.15pm on Wednesday 15 July.

Find out more at www.asial. com.au.

company data through the misuse of a mobile device, which is 25 per cent higher than the average across all industries surveyed.

Conversely, Australian financial institutions appear to be leading the way with more stringent security measures in place, with only 11 per cent admitted to losing company data through the misuse of a mobile device.

• High tech is at high risk: High tech employees are nearly two times (46 per cent) more likely than hospitality or education workers to simply give up their device password if asked for it by IT. Worryingly, 93 per cent of high tech workers in Australia have already or would consider sharing their password.

Spotting the Risky Individual • Males more prone to data theft: Men are 20 per cent more likely to have lost personal or client data due to the misuse of a smartphone, and 40 per cent more likely than females to fall victim to identity theft.

• Younger employees wreak havoc on company security:

Respondents over the age of 55 are half as likely to experience identity theft or loss of personal/ client data compared to younger employees. The age bracket with the highest propensity of data and identity theft are employees between 25-34 years old.

Mapping Global Risk Trends • High-risk, high growth: The emerging and growth markets of China, Thailand and the United Arab Emirates (UAE), are found to exhibit the highest risk behaviours worldwide suggesting that greater risk-taking is linked to increased growth and opportunity as much as it relates to security risk.

• West is playing it safe: To support this connection, the least risk-prone countries are the westernised markets, including the USA, UK and Sweden.

strategically measure and intelligently manage their security, the more flexible, open methods of working and information exchange that #GenMobile workers bring can drive new business innovation.

“The arrival of the always-on, mobile-office and #GenMobile employee is as tangible and impactful on industry as the arrival of the Internet itself. #GenMobile workers demonstrate a much higher willingness to exhibit behaviour that is prone to risk,” says Coad.

“As such, Australian and New Zealand organisations and their IT departments need to be smarter about managing this behaviour of sharing without sacrificing the security of corporate data and information. In a connected world, businesses need to nurture creativity, while simultaneously planning for the security risks these behaviours bring with them.”

Businesses lacking adaptability

Run Your Risk

The study suggests that businesses may not be prepared for what lies ahead with over a third (37 per cent) not having any type of basic mobile security policy in place.

Aruba contends that if businesses

Using this global data, Aruba has developed an online Security Risk Index tool to allow organisations to benchmark their Mobile Security risk levels relative to organisations in their country and industry.

SECURITY INSIDER JUNE 2015// 25

SECURITY 2015 EXHIBITION & CONFERENCE

Security 2015 Exhibition & Conference The 2015 edition of the Security Exhibition & Conference is just around the corner and this year the event is celebrating a milestone anniversary. Join the industry’s largest gathering at the Melbourne Convention & Exhibition Centre from 15 – 17 July to celebrate 30 years of Australasia’s premier security event.

Last year was boasted the most successful in the event’s 29 year history; being held in Melbourne for the first time in more than a decade. Following the outstanding success of 2014, Security is returning for the second year in Melbourne.

The Security Exhibition is the largest event of its kind in Australasia and this year is expected to attract more than 4,500 security industry professionals. The exhibition will be a hive of activity as the biggest brands in security technology from across the globe come together to showcase new innovations including Gallagher’s T20 Terminal, Canon’s 4k Ultra HD IP CCTV Cameras and the FaceVACS-VideoScan from Cognitec Systems.

There will be more than 170 leading brands on the show floor with a great line-up of both new and returning suppliers including Central Security Distribution, Hills, Pelco by Schneider, Salto and Honeywell. This plethora of exhibitors will have solutions for all with the latest in access control, video surveillance, perimeter security, intruder alarms, fire and safety, biometrics and IP networking.

Furthermore, even more innovation 26 //SECURITY INSIDER JUNE 2015

will be represented in the ever-popular New Product Showcase, featuring the best new products to hit the Australasian security marketplace in the last 12 months. One of the nextgeneration products on show will be Salto’s JustIN Mobile Key Technology which brings real-life usability and flexibility to access control by leveraging end-users’ smartphones to securely open doors.

As this year’s Security Exhibition & Conference marks the 30th anniversary, attendees will be encouraged to relive the past three decades of the security industry at the 30th Year Commemorative Corner. The ideal place to stop off and enjoy a coffee whilst reminiscing about products, solutions, companies and advertising from days gone by, plus the corner houses the entry point for the $5,000 prize draw.

There will also be unrivalled education with the Security Conference and Executive Briefing hosted by the Australian Security Industry Association

Limited (ASIAL). The ASIAL Conference will be held on the first two days of the event (15-16 July) designed especially for security end-users with an exceptional line up of specialists including keynotes from the Chair of the Parliamentary Joint Committee on Intelligence and Security, Dan Tehan MP and US Global Security Advisor and Futurist, Mark Goodman. The half-day Crisis Communication Executive Briefing, hosted by international expert Bruce Blythe, on the final day of the event (17 July), will be hands-on advice to help security professionals with communication to effectively manage any crisis. See more about the ASIAL Security Conference and Executive Briefing on pages 20-21.

Finally, the exhibition will feature a free program of seminars aimed at installers and integrators based on current key trends offering practical advice.

Details on the full educational program can be found on the event website, securityexpo.com.au.

With this and so much more going on as part of the celebrations, 2015 is a year not to be missed.

Find out more and register for free entry to the exhibition at www. securityexpo.com.au

CELEBRATING 30 YEARS OF CONNECTING THE SECURITY INDUSTRY 15-17 JULY 2015 MELBOURNE CONVENTION & EXHIBITION CENTRE REGISTER FREE NOW SECURITYEXPO.COM.AU PROMO CODE: INSIDE

The celebratory edition of Australasia’s premier security event will bring the industry together from 15-17 July 2015 at the Melbourne Convention & Exhibition Centre. In an annual showcase for the industry, over 140 local and international suppliers, manufacturers and service providers will come together to showcase new solutions for professionals and end users, including advances in 4K video surveillance and mobile solutions for access control.

Plus you will have the opportunity to relive the past three decades of security with exciting new features honouring the industry’s defining moments.

You will find all this and much more at the Security Exhibition & Conference 2015.

LEAD INDUSTRY PARTNER

PRINCIPAL EXHIBITION SPONSOR

ORGANISED BY

FACEBOOK

Facebook fundamentals g

By Kirsty Jagger, Marketing & Communications Manager, ASIAL

To support member engagement in the upcoming ASIAL Consumer Awareness Campaign, we’ve answered the five most frequently asked Facebook questions by seeking advice from social media experts.

How do you know if Facebook is the best social media channel for your business?

In his Entrepreneur article ‘How to Choose the Best Social Media Platform forYour Business’, Social Media Firm CEO Scott Levy writes: “Facebook is one of the most powerful social platforms in the world. It’s size alone is a positive for any business, because you can assume most people are on it.You can choose what to look at and what to share. This gives businesses more opportunities to represent themselves in various ways. Facebook is about a long-term commitment and building relationships, although there’s some immediacy as you can reply directly to people’s comments or questions.

Almost any business can benefit from having a Facebook page.”

[Tip: Have a clear idea of who you want to reach on Facebook. The more you know about them, the better you can target your message.]

What do you need to consider before setting up a Facebook page?

For this question we looked to Hootsuite, the world’s most widely used social relationship platform.

“Clearly, developing a social media strategy is critical. Understanding 28 //SECURITY INSIDER JUNE 2015

what the organization wishes to accomplish in general – and how social media will further that mission – is the starting point.”

Hootsuite offer five steps in their ‘Guide to Creating a Social Media Strategy: • Clarify Your Business’ Social Media Goals • Audit Your Current Social Media Status • Develop Your Content Strategy • Use Analytics to Track Progress • Adjust Your Strategy as Needed [Tip: As part of your content strategy, you should create an editorial calendar. Remember that you can create page content in advance and schedule posts to be published later.]

What is key to a successful Facebook page?

Create compelling content – it’s as simple as that, according to Facebook for Business.

“Your recipe for success is to create Page posts and adverts that are interesting and valuable to your customers – and to target your messages so that the right people

see them.”

[Tip: Experiment with different kinds of posts (photos, videos, links, etc.) and replicate your success on posts that get more engagement.]

What should I post and how frequently?

Social Media Today advises publishing around 80 per cent original and curated content that provides value to your followers and no more than 20 per cent promotional content.

“Be mindful of the content your post on your page to make sure you provide value to your visitors and fans. Provide a mix of content related to your products or services Don’t stray too far off your topic! Posting at random or not regularly enough can leave a negative impression on your page visitors and affect your reach. Also, posting too frequently can have an adverse effect on your Page engagement. Find your rhythm by testing your frequency and watching your numbers to optimize engagement.”

[Tip: Facebook Page insights provide valuable data to help you understand how people use your Page and what works best for your business.]

How do I set up a Facebook page?

Managing Director of digital marketing agency Diiigy, Jason Lewis has provided a step-by-step instruction manual for setting up your business Facebook page. It is downloadable from www.asial.com.au/blog.

Get on board ASIAL’s consumer awareness campaign

Raising awareness of members among consumers For more information see pages 22-23

ADVERTORIAL

Pension eligibility,

childcare and a boost for small business and infrastructure in focus for the 2015 Federal BudgET Whilst changes to super and new taxes do not feature in this year’s Federal Budget, it did announce changes to Age Pension eligibility, a $3.5 billion child care package for working parents, tax cuts for small businesses and increased spending on infrastructure in northern Australia.

Here’s a rundown of highlights.

Age Pension eligibility changes From 1 January 2017, there will be changes to eligibility for the Age Pension, which will impact on retirees on part-pensions. Couples with assets of more than $823,000 outside their family home will no longer be eligible for the part-pension. Previously couples who owned their own homes could have up to $1.15 million in assets. For single homeowners the threshold has been cut from $775,000 to $547,000.

The assets taper test rate will increase from $1.50 to $3, which means the pension payment reduces by $3 a fortnight for every $1,000 in assets above the asset threshold.

Retirees who are entitled to the full Age Pension will be able to own more assets and still qualify. The asset limits for single home owners will increase

from $202,000 to $250,000 and from $286,500 to $375,000 for home owning couples.

Indexing and deeming thresholds will not change The Government has decided not to proceed with the changes to indexing of the Age Pension it announced in last year’s Budget. This means the Age Pension will continue to be indexed to average male weekly earnings and not the Consumer Price Index. The Government also reversed its decision to reduce the deeming thresholds for the income test it announced in last year’s Budget.

Access to super for people with terminal Illness Rules that determine early access to super for people suffering from a terminal medical condition will be amended from the current life expectancy limit of 12 months up to a period of 24 months. The Government is proposing this change take effect from 1 July 2015.

Families Package The Government will add $3.5 billion to childcare for working parents.

From January 2017, families who earn between $65,000 and $185,000 a year could be $1,500 a year better off with the new childcare subsidy. However, families with one stay-at-home parent will lose this subsidy once their income goes above $65,000.

With the Government’s Paid Parental Leave Scheme not going ahead, employees who receive paid parental leave from their employer will no longer be eligible for the government’s ‘minimum wage’ scheme.

Investment in road, port and power infrastructure A $5 billion Northern Australia Infrastructure facility is being introduced to help develop Australia’s north through better road, port and power infrastructure.

The investment has added to the $50 billion in transport infrastructure the Government announced in last year’s budget.

For more information Visit www.australiansuper. com/federalbudget or visit the Government’s Budget website at www. budget.gov.au

This document was prepared in May 2015 by AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788 the Trustee of AustralianSuper ABN 65 714 394 898 and may contain general financial advice that does not take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, consider your financial requirements and read the Product Disclosure Statement, available at www.australiansuper.com/pds or by calling 1300 300 273.

30 //SECURITY INSIDER JUNE 2015

It’s simple to sort your super with our online tools.

Sort out your super today Go to australiansuper.com/sorted

It's Australian. And it's super.

Prepared in May 2015. This information is of a general nature and does not take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, consider your financial requirements and read the Product Disclosure Statement, available at www.australiansuper.com/forms or by calling 1300 300 273 AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788 Trustee of AustralianSuper ABN 65 714 394 898

FWO Q&A

FWO

Q&A

In the previous issue of Security Insider, Chris Delaney, ASIAL’s Industrial Relations Advisor, caught up with Cletus Brown, Director of Knowledge Solutions at the Fair Work Ombudsman to find out about the role of the FWO. It proved so popular that we have invited Cletus back to tell us more about the FWO and he accepted the challenge!

Chris: Welcome back Cletus, good to see you again. I thought you might have sent someone else after the last interview!

Cletus: Always good to see you Chris and thanks once again for the chance to reach your members.

Chris: OK, let’s get down to it.

Last time we spoke you mentioned you were about to release a shiny, new policy about compliance and enforcement. I’ll let you talk about that in the next issue but this time I want to find out more about what your Inspectors do, the powers they have and what ASIAL members should do if they are contacted by one of them.

Cletus: You are right, our new Compliance and Enforcement Policy was released in March and I will happily come back and talk about the various elements of it because it sets out how we want to work in the future but, just for you, I will talk about our Fair Work Inspectors (FWIs) – but you owe me!

32 //SECURITY INSIDER JUNE 2015

Chris: OK then, what powers do your Inspectors have?

Cletus: Our FWIs are appointed under the Fair Work Act 2009 and this piece of legislation gives them certain powers to investigate suspected contraventions of the Act and Modern Awards. In simple terms, if we think people are not getting their full entitlements we can investigate.

Chris: I have read the Act and it doesn’t give them the right to go around scaring security industry employers.

Cletus: (laughs) No it doesn’t and I am sure none of our FWI’s try to scare anyone. And anyone meeting all their obligations will have nothing to worry about.

Chris: Well, I know it’s the: “I’m from the Government and I’m here to help you” comment that scares us! It is difficult for employers not make a mistake in such a complicated system, an inspector will always find something even if it is minor.

Cletus: We are not in that business. We genuinely want to help business to get it right without penalising them.

Chris: I think some businesses will need a little more convincing. Can an Inspector, or FWI as you keep calling them, enter an employer’s premises?

Cletus: Yes they can. They can enter any premises where the employer operates or visit a location where the employer has an employee working.

In most cases, an FWI will give an employer notice that they are coming and explain what they are looking for.

There are times though, when we have to use the element of surprise so that we can be sure we get the full picture of what is actually happening on the ground.

Importantly, when an FWI arrives at a workplace they must produce identification of who they are and state the intention of their visit. So your members are well within their rights to ask for this identification if they are visited by an FWI.

FWO Q&A

Chris: Do you only go in when an employee lodges a Request for Assistance?

Cletus: No, there are other events that may trigger an investigation. We undertake targeted campaigns in industries or regions and investigations may result if we find evidence of contraventions. We also receive information from a range of sources such as other businesses or the media and we will consider investigations in certain circumstances. And we even get ‘tip offs’ from industry parties who, like us, want a level playing field for participants in their industry.

Chris: OK, once they are there, what can FWIs look at?

Cletus: One of the main things is time and wage records – and I could fill a whole session on how to comply with those requirements!

Chris: Please don’t – just give us the basics.

Cletus: OK – FWIs have the power to look at any document or information they feel is relevant to their investigation. They can also interview anyone they believe will assist with their investigation.

Chris: What if an employer refuses to cooperate and provide the information requested?

Cletus: We have powers under the FW Act to issue a Notice to Produce. This is a document which compels the holders of documents to provide them to us.

Failure to comply with a Notice to Produce can result in fines of up to $10,200 for an individual and $51,000

for a corporation.

Chris: Let’s go back a step – what prompts the FWO to start an investigation?

Cletus: There are several things that may lead to an investigation.

We receive over 20,000 Requests for Assistance each year. These largely come from employees who feel they have not received their full entitlements. We make an assessment of their claim and decide what is the most appropriate course of action to take.

Chris: So you take the employee’s word for it and go after the employer?

Cletus: No we certainly do not! We consider a range of factors including any evidence the employee may have, the number of other Requests for Assistance we may have had regarding that employer, the nature of the allegations and the employee’s individual circumstances.

Chris: What should employers do if they receive a visit or a call from an FWI? Cletus: in the first instance cooperate with any request from an FWI. Employers should feel free to ask questions about the nature of investigation. FWIs don’t only investigate, they also try to help employers to comply. As I said last month, we know most employers are trying to do the right thing. If an employer cooperates and complies with all their obligations we are less likely to consider taking further enforcement action such as litigation.

And of course, if they are members of ASIAL they should ring you as soon as they can. We are always happy to work with employer organisations and employers to reach a good outcome that sets the employer up for ongoing success with their compliance obligations.

Chris: Thanks for the plug! Will we see you next month to talk about your new Compliance and Enforcement Policy?

Cletus: It’s locked in my diary.

See you then.

In the meantime, if you have any queries about the FWO contact ir@asial.com.au. Likewise, if FWO contacts you, you can call ASIAL for advice.

SECURITY INSIDER JUNE 2015// 33

Health Insurance

Manage health insurancE

COSTS & AVOID

additional government CHARGES THROUGH THE ASIAL

HEALTH PLAN g

By Venessa Whatuira, Principal, People Risk Solutions, Aon

With the recent premium increases in April and the end of financial year fast approaching, holding the right cover could help your employees save money and avoid incurring additional government charges such as the Medicare Levy Surcharge (MLS) and Lifetime Health Cover (LHC) loading.

The ASIAL Health Plan provides members with an ongoing 3%* discount on premiums. New to fund members who join before June 30 can choose from a New Balance voucher, Bupa Optical voucher or a Garmin Vivofit valued at $100 for singles or $200 for couples and families.^

Avoid the MLS Individuals earning more than $90,000 a year (income bands differ for families) could be taxed at least an additional 1% (up to 1.5%) if they don’t have private hospital cover. This is on top of the compulsory 2% paid by all taxpayers for the Medicare Levy.

31 or over with no hospital cover? LHC could apply The Department of Health recently posted letters to all Australian citizens and permanent residents who turned 31 or registered for Medicare benefits to inform them about LHC. Individuals could pay an extra 2% on top of the private hospital premium each year if they do not have private hospital cover by June 30 following their 31st birthday. Every year without the appropriate cover will add an additional 2% to the premium when hospital cover is finally purchased, up to a maximum of a 70% loading on the policy per year.

Apart from helping employees to avoid additional government charges, holding private hospital cover can also provide piece of mind through the ability to choose the treating doctor, hospital and when you are treated.

Make the most of this offer brought to you by ASIAL. There are a range of materials available to enable you to bring this to your employees. Communications range from email, posters to face to face activity. Register your interest today by emailing your contact details to security@asial.com.au.

Note: Waiting periods may apply, including 12 months for pre-existing conditions. *Discount is reviewed periodically by Bupa and your Company and is subject to change. Must pay by direct debit or payroll deduction (if available). ^Only for new customers on hospital and extras cover policies issued by Bupa Australia Pty Ltd ABN 81 000 057 590 on direct debit who join before 30/06/2015. Not with other offers.

Excludes Active Saver where applicable and some overseas visitors cover. New Balance and Bupa Optical vouchers valued at $100 for singles or $200 for couples or families. Garmin vivofits are valued at 1 x vivofit for single memberships and 2 x vivofits for non-single memberships. New Balance vouchers can be redeemed online only. Bupa Optical vouchers can be redeemed in store only. To be eligible for the free gift, you must quote your company ID number when you join. Other conditions and supplier terms apply.

34 //SECURITY INSIDER JUNE 2015

ASIAL NEW MEMBERS

WELCOME TO OUR NEW MEMBERS ASIAL is pleased to welcome the following members who have recently joined the Association.

PROVISIONAL CORPORATE MEMBERS

FULL CORPORATE MEMBERS

Lispas Enterprises Pty Ltd

Anfield Security Services

StateWide (Aust) Connections P/L

Capital Asset Security Pty Ltd

Wizard Security Services Pty Ltd

N.V.S Security Pty Ltd trading as

ASIAL member recognition program

Global Interactive Group Pty Ltd

Night Vision Security

The ASIAL member recognition

NPS Security (Qld) Pty Ltd

Proscan Australia Pty. Limited

program acknowledges longstanding

OPEC Systems Pty Ltd trading as

Lindores Personnel No.1 Pty Ltd

association members. Recognition

OPEC Systems

Commrity Pty Ltd

categories include Platinum (25

Yao Wang trading as Auspalmy

Skyline Security Pty Ltd

years+), Gold (16-24 years), Silver (11-

Consulting

Jaguar Facility Services Pty Ltd

15 years) and Bronze (6-10 years).

John Sydor Pty Ltd trading as DJM

Definitive Electrical Services Pty Ltd

Security

trustee for the SE Trust trading as

BRONZE

Apollo Security Service Pty Ltd

Definitive Electrical Services

Immediate Response Security

Smart Security Group Pty Ltd

Proforce Security Alarm Division

Services Pty Ltd trustee for the Arora

Ausguard Pty Ltd

Pty Ltd trading as Proforce Security

Family Trust trading as Immediate

Site Security Pty Ltd

Network Group

Response Security Services

Smile Security Pty Ltd

Integrity Security Pty Ltd

IPS Security Pty Ltd

Sub Protection Services Pty Ltd

KMAC Electrical Pty Ltd

T & L Enterprises Pty Ltd

Asher Neville trading as EventSEC

Genx Group Technical Services

Shield Protective Services

trading as Cascar Electronic Security

SILVER

NPS Security Pty Ltd

Integrators Pty Ltd

International Bodyguard Services P/L

Houghton Alarms Communications

Dash Symons Pty Ltd trading as

Just Cold Pty Ltd

Electrical Pty Ltd

Dash Symons Systems

Alex Lokay

Shield Security Protective Services

Australian Protection Services P/L

Pty Ltd

Titanium Security Australia Pty Ltd

Ltd trading as Secure Watch Security ESA Group Pty Ltd

Comprehensive Security Solutions

GOLD Micom Security Pty Ltd

EPS Worldwide Au Pty Ltd Secure Watch Security Solutions Pty

Dania Australia Pty Ltd trading as

UPGRADES TO CORPORATE MEMBERSHIP:

If you would like to participate in the

Maximum Protection Pty Ltd

please email security@asial.com.au

ASIAL member recognition program,

SECURITY INSIDER JUNE 2015// 35

ASIAL Graded Security Monitoring Centres* Current as at: 20th April 2015

Company (short form name)

State

Cert. No.

Grade

Expires

ADTSecurity

NSW

448

A1

2 Apr 2017

ADTSecurity (Data Centre)

NSW

449

A1

2 Apr 2017

Allcare Monitoring Services

WA

419

A2

28 Feb 2016

ARM Security

WA

446

A1

10 Mar 2017

ART Security

VIC

438

A1

30 Sep 2016

BENS Wholesale Monitoring

NSW

442

A1

14 Nov 2016

Calamity Monitoring

NSW

422

A1

20 Mar 2016

Central Monitoring Services

NSW

437

B1

21 Mar 2016

Energize Australia

VIC

433

C2

13 Aug 2015

Executive Security Solutions

VIC

435

A1

21 Aug 2016

Glad Security

NSW

443

A2

25 Nov 2016

Golden Electronics

TAS

440A

A1

16 Oct 2016

Grade One Monitoring

NSW

424

A1

8 May 2016

Grid Security

NSW

439

A1

16 Oct 2016

Instant Security Alarms

QLD

413

A1

23 Sep 2015

ISS Security

NSW

418

B3

13 Dec 2015

VIC

434

A1

14 Aug 2016

Onwatch

NSW

451

A1

20 Apr 2017

Paul-Tec (Australia)

NSW

409

A1

01 Aug 2015

Proforce Security

VIC

423

A1

24 Apr 2016

Protection Pacific Security

VIC

436

C2

1 Aug 2016

RAA Security Services

SA

447

A1

14 Feb 2017

Secom Australia

NSW

417

A1

14 Dec 2015

Sectrol Security

VIC

444

B2

19 Aug 2015

Securemonitoring

VIC

414

A1

23 Nov 2015

Security Alarm Monitoring Service

SA

426

A1

18 Jun 2016

Security Control Room

VIC

411

A1

18 Aug 2015

Sesco Security

WA

407

A1

03 Jun 2015

SMC Australia

QLD

416

A1

07 Dec 2015

SMC Australia

NSW

445

A1

10 Dec 2016

Spectus

WA

450

A1

12 Apr 2017

State Government Protective Security Service

QLD

427

C1

18 Jun 2016

Telstra SNP Monitoring (Hamilton)

NSW

432

A1

17 Aug 2015

Telstra SNP Monitoring (West Ryde)

NSW

431

A1

13 Aug 2016

Linfox Armaguard

*The above-listed ASIAL Graded monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to grading.

36 //SECURITY INSIDER JUNE 2015

ASIAL Safe Workplace Management System Making Workplace Health and Safety easier for members

Meet your WHS obligations The Work Health and Safety Act 2011 places an obligation on ‘officers’ of a company to be able to demonstrate their active participation in the practical implementation of WHS preventative measures. Breaches can attract fines and penalties of up to $3 million per breach of a corporation and $600,000 per breach for an individual, and up to five years imprisonment!

The ASIAL-Safe Workplace Management System is tailored to meet the needs of the security industry and can help mitigate that risk.

It’s the smart, safe and easier way to do business. And at just $275 per annum (incl. GST) the system offers ASIAL members exceptional value for money.

To find out more visit www.asial.com.au/WHS or call 1300 127 245.

Find out more at www.asial.com.au/WHS

IR

DEALING WITH ALCOHOL AND OTHER DRUGS IN THE

WORKPLACE g

By Chris Delaney, ASIAL Industrial Relations Advisor

It is difficult for employers to know what can and cannot be done to meet their statutory obligations of providing a safe work place, safe system of work and ensure that employees are fit to work. What can be included in a policy? Can it be enforced? What is reasonable?

In this article we discuss the impact of recent decisions of industrial tribunals relating to drug and alcohol testing and how these may affect employers in the security industry.

The security industry (including Cash in Transit) operates 24/7, 365 days each year and is considered to be “high risk” in many of its activities.

Customers expect licensed, trained and professional security officers to watch, guard and protect their property and their people.

The responsibilities are as high as the expectations and employers must ensure that employees are “fit for work”.

That means not suffering from fatigue or the effects of alcohol and or other drugs.

The first step towards meeting these responsibilities is to develop a policy on alcohol and other drugs which outlines how, when and by whom testing will be conducted, the type of testing and whether there will be zero tolerance or a predetermined and agreed cut off level commensurate with Australian Standards.

How testing may be conducted 38 //SECURITY INSIDER JUNE 2015

In a recent decision of the Fair Work Commission (FWC) an employer was successful in gaining approval to conduct random tests using either saliva or urine testing or both in combination. The Commissioner commented that the benefits of adopting both methods in random combination “significantly outweigh any privacy detriments…and provided “significantly enhanced deterrent properties”.

Saliva or Oral Fluid Testing Oral Fluid Drug Screen tests should meet Australian Standard 4760:2006 and be capable of screening for: • THC (marijuana,“weed”,“grass”) • Methamphetamines (ice, ecstasy) • Amphetamines (speed) • Opiates (derivatives of the opium poppy including heroin, morphine, codeine) • Cocaine

Urine Testing The most common way to test for drugs is a urine test. This involves giving a urine sample, which is then either immediately screened through an on-site immunoassay test and/

or sent for full laboratory analysis. The initial screening informs the testing officer whether the donor has traces of drug in his/her body or not. When there are indications of the urine containing drugs it is commonly called a “non negative” result.

Any urine test procedure should be fully supported by Australian Standard AS4308:2008. As with any screening there is a small error rate, however, if the initial screening is conducted in accordance with the manufacturer’s instructions the results are approximately 99% accurate.

Breath Testing A breath test is used to determine the amount of alcohol a donor has in his or her system. The principal of breath analysers is based on Henry’s Law, which states that the concentration of gas in the air immediately above a liquid is proportional to its concentration in liquid.

ASIAL recommends that any policy should allow the employer the opportunity to use whatever test is most effective in the detection of substances used by an employee.

IR

When testing should be conducted

Who should conduct screening/testing?

Testing/Screening should take place under the following circumstances: • Pre-employment. As a precursor to employment, as a condition of employment, and part of a medical examination.

• Post Incident or in the circumstances where a major incident or specific event has occurred or may have almost occurred – a “near miss”.

• On re-employment of a casual employee after a lapse of employment for a period of thirty or more days.

• On a random basis, inclusive of all employees.

o In each calendar year a minimum of 4 alcohol tests and 4 other Drug(s) screenings.

• Where the company has reasonable cause to believe an employee is affected by alcohol and/or other Drug(s).

• Where the company has reasonable cause to believe the employee has brought into the workplace alcohol and/or other drugs and those drugs are possessed, sold, solicited or supplied.

• Where the company finds alcohol and/or other drugs in the workplace.

• Upon the report of such usage in the workplace by reliable information.

• Where the company is informed of a breach of Policy.

• Where there is evidence of tampering of previous testing in the workplace.

• Where an employee has returned a previous positive test result • Where an employee notifies the company of a dependency issue in relation to the use of alcohol and/or other drug(s).

Employers can engage external specialist organisations to conduct screening activities. This can be beneficial in providing third party objectivity to the process.

Accredited training can be conducted on-site, offering full certification for the collection of urine or saliva specimens by direct employees of the employer.

It is important also to ensure that programs are accredited for AS/ NZ4380:2008 Urinary Drug Screening – “Recommended practice for the collection, detection and quantitation of drugs of abuse in urine” and Oral Drug Screening – AS/NZ4760:2006 Procedure for specimen collection and the detection and quantitation of drugs in oral fluid.

Tolerance Levels Because of the nature of the security industry and the role(s) played by security guards, ASIAL recommends strong consideration of a zero tolerance for employees testing positive (or non negative) to either alcohol or drugs in the workplace.

The Federal Court (Full Court) of Australia recently dealt with a case where an employee dismissed for testing positive to marijuana challenged the right of the employer to terminate his employment.

The employer had in place a Code of Conduct and a Zero Tolerance Drug and Alcohol Policy.

This decision indicates industrial tribunals are willing to support the enforcement of zero tolerance workplace drug and alcohol policies when it comes to considering a valid reason for termination of employment.

Education However the purpose of any policy that deals with alcohol and other

drugs in the workplace should be to focus on the importance of its staff and their wellbeing. Not termination of employees who fail. An initial and ongoing education program for all staff should be at the core of the policy.

The primary emphasis is the need to ensure that all workplace employees work in a safe environment. To achieve this goal, staff education about: (a) the harmful effects of illicit drugs and alcohol, both in the short and long term; and (b) the over-use of prescription or over-the-counter medication will be necessary.

Attention is to be focused on the risks to the safety of themselves and others that occurs when drug and alcohol affected employees present themselves for work and in fact commence work.

The employer should also seriously consider education awareness sessions for all employees relating to the effects of Alcohol and Other Drug use (including prescription & other medicines) using the ASIAL On Line Learning Tutorials for Drug Awareness.

The tutorial also covers the effect on performance, which may occur when a workplace employee is affected by alcohol or other drugs and the ability to utilise avenues such as random testing/screening to seek to identify problems early.

Management and Supervisors should be trained to differentiate between what people Perceive as constituting a drug and alcohol problem and what the problem actually is in terms of individuals and industry.

ASIAL can provide members with professional assistance in developing all forms of workplace policies including policies to deal with alcohol and other drugs in the workplace.

Contact ASIAL’s industrial relations advisor or visit our website.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific.

Accordingly, we provide this information for general reference only, but we advise you take no action without prior reference to an Workplace Relations specialist.

SECURITY INSIDER JUNE 2015// 39

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42//SECURITY //SECURITY INSIDER INSIDER JUNE 2015 38 APR 2014

ASIAL NATIONAL CALENDAR OF EVENTS 2015 17 June 2015 | Webinar: Staffing the security industry Part 3: Improve Your Employees’ Performance Time: 2.00-3:00pm (AEST) | Location: Webinar Price: $100 (includes access to all five webinars) 23 June 2015 | SLED Webinar Time: 2.00-2.30pm (AEST) | Location: Webinar | Agenda: Join Cameron Smith, Director at Security Licensing & Enforcement Directorate (SLED) for an industry update. | Price: there is no charge to participate.

15-17 July 2015 | Security Exhibition & Conference | Conference: 15-17 July 2015, Melbourne Convention & Exhibition Centre | Exhibition: 15-17 July 2015, Melbourne Convention & Exhibition Centre | Gala Dinner: 15 July 2015, Plaza Ballroom, Melbourne | Cocktail reception: 16 July 2015, Cargo Hall.

15 July 2015 | Webinar: Staffing the security industry Part 4: Employee or independent security contractor?

Time: 2.00-3:00pm (AEST) | Location: Webinar Price: $100 (includes access to all five webinars) 29 July 2015 | SA Industry Breakfast Briefing Time: 7.30am-9.00am | Venue: Sebel Playford Hotel Venue address: 120 North Terrace, Adelaide Price: $45.00 (Member), $55.00 (Non- Member) 30 July 2015 | WA Industry Breakfast Briefing Time: 7.30am-9.00am | Venue: Hotel Northbridge Venue address: 210 Lake Street, Northbridge, Perth Price: $45.00 (Member), $55.00 (Non- Member) 12 August 2015 | Webinar: Staffing the security industry Part 5: Business Health Check Time: 2.00-3:00pm (AEST) | Location: Webinar Price: $100 (includes access to all five webinars) 2 September 2015 | ACT Industry Breakfast Briefing Time: 7.30am-9.00am | Venue: Premier Hotel Belconnen Venue address: 110 Benjamin Way, Belconnen Price: $45.00 (Member), $55.00 (Non- Member) 3 September 2015 | TAS Industry Breakfast Briefing Time: 7.30am-9.00am | Venue: Hobart Function Centre Venue address: 1 Elizabeth St Pier, Hobart Price: $45.00 (Member), $55.00 (Non- Member).

SECURITY INSIDER JUNE 2015// 43 Interested in sponsoring an ASIAL event? Email advertising@asial.com.au