ASIAL Annual Report 2002

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ANNUAL REPORT

ANNUAL REPORT 30 JUNE 2002

30 JUNE 2002

Connecting the industry to secure the future

AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED

Suite 306, 10-12 Clarke Street Crows Nest NSW 2065 • PO Box 1338 Crows Nest NSW 1585 • Ph: (61 2) 9906 4780 • Fax: (61 2) 9906 4202

ASIAL, Your Mark of Distinction

Freecall: 1800 804 510 • Email: security@asial.com.au • Web: www.asial.com.au • ABN 91 000 813 365 • Master Lic. No. 407562064

www.ihgdesign.com ©2002 design.print.web

AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED A.B.N. 91 000 813 365

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ASIAL Vision | We are the leading security association where membership is a mark of distinction and is valued by the members, general public and government.

ASIAL Mission | ASIAL is dedicated to supporting members, promoting standards and safeguarding public interests.

AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED

33RD ANNUAL REPORT 2002 ASIAL Strategic Model

GOALS 1

2

Develop and launch an insurance

Facilitate the adoption of a

5

Initiate a public awareness campaign

scheme offering affordable cover for

consistent national model of

6

Streamline the Rules and

the security industry

regulation in each State and Territory

Regulations relating to disciplinary

Reactivate the SecureGold program

action for Members who do not

Improve communication to and from

3

4

members and other stakeholders

comply.

NATIONAL EXECUTIVE COUNCIL

SECRETARIAT Executive Director

Terry Murphy

Insider Advertising Manager

President

Antony Elliott

Executive Assistant

Tania Laird

Event Coordinator

Vice President

Brian Foster

Corporate Development Bryan de Caires

Secretary

Peter Rae

Member Services

Committee

Michael Bonaccurso

Arzoo Nojavan-Mokri

Insider Graphic Designer/Production In-House Graphics

Bob Bruce

Ken Devine

Government Relations

Ged Byrnes

CONSULTANTS

Mark Pasquale

Leonie Cox Cox Consulting

Larry Circosta

Fraser Duff

Victorian Member Services Julie Doyle

Central Station Certification ATSC

Peter Johnson

Cabler Services

Compliance Inspection

Neville Kiely Nigel Longhorn Kevin McDonald Hugh Poate Gary Robinson Tom Roche Malcolm Wolfe

Richard Rolls Sineenat Khantaracha

Administration/Accounting Services Fran Meem Tracey EatonWieckmann

Security Industry Audits Pty Ltd Human Resource Outcomes

Auditors

Foster Raffan

Solicitors & Attorney

Alexander & Assoc.

Industrial Relations

Chris Delaney & Assoc.

C O N N E C T I N G T O S E C U R E

T H E T H E

I N D U S T R Y F U T U R E

33RD ANNUAL REPORT 2002 CONTENTS Vision

2

Mission

2

Goals

2

President’s Report

4

Secretary’s Report

5

Executive Director’s Report

6

Year In Review

8

Cabler Services

11

Directors Profiles

12

Committees

15

Alarm

15

Vehicle Security

15

Manpower

16

CIT (Cash In Transit)

16

Training State Branch Reports

18 19

ACT

19

New South Wales

19

Queensland

19

South Australia/Northern Territory

19

Tasmania

20

Victoria

20

Western Australia

21

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PRESIDENT’S REPORT

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On behalf of the elected Board of Directors of ASIAL (National Executive Committee), I am pleased to submit my first report, as President, to our growing ranks of valued Members.

Last November, when taking the baton from Larry Circosta, the retiring President, I realised that, despite its strong, continuous and successful rise to become the leading, representative, private security organization in this country, ASIAL now had to face a different set of challenges for the future and the task had fallen to me to lead ASIAL through that next phase. I was encouraged by the depth and variety of talent and skills that is the ASIAL Board and NEC and the capability and support available from our staff at the national office. I was also relieved when Larry Circosta accepted the NEC invitation, as Past President, to sit on the Board in an advisory capacity, without voting rights and the valuable support he has provided me with over the past year.

The role of your Board has many dimensions. It is there to maintain strategic focus and set direction; it has to formulate policy and monitor the implementation of the business plan; it must maintain the support and confidence of all our Members, large and small, and assist them in their endeavours to grow their businesses and the security industry as a whole and it is there to meet a number of expectations of government and the community, particularly in complaint management and compliance.

ASIAL has a legacy of respect, trust and openness that it has earned through a culture of good governance and which it will protect with vigor.

The principles of this are well understood and accepted by your Board and characterised by care and diligence, honesty and integrity in all matters that it deals with. Whilst often maligned, by other uninformed parties

within our industry as representing only the interests of the large players, ASIAL has steadfastly applied itself for the benefit of all its Members.

In the period under review, there have been five meetings of the Board and, in between those meetings, six meetings of the Committee of Management. This Committee, formally established at the last AGM, with the review of the Articles, comprises the Office Bearers, Past President and Executive Director.

All Directors are invited to attend as observers, if they are available, and I am pleased to report that many do.

The Committee of Management overviews the timely implementation of NEC policy and decisions. It also monitors planning and committee activities, the integrity of internal controls in financial management, audit, investment, statutory compliance and risk-management. It makes recommendations to the NEC on a raft of issues including the secretariat and the performance and accountability of Committees, Branches, Management and Staff.

The Board allocates a number of portfolios to Directors. These usually reflect the key sectors of our industry, such as electronics, manpower, physical and barrier protection, and cash-in-transit but also cover specialized areas that ASIAL must involve itself in, like training, insurance and government relations. In most cases, National Committees, with the participation of the wider membership, assist those Directors in their work.

Details of their achievements are contained in the pages of this Annual Report. Each Branch Committee is represented on the Board by its elected Chairman. Branch Committees play a significant role in membership processing and networking and by inputting into the other key portfolios.

I have presided over a Board and associated National and Branch

Committees that are extremely busy.

When you consider the demands placed upon them, and that their time is unpaid and given unselfishly, their commitment to ASIAL and the industry must be applauded.

Highlights for the year, in my view, are the establishment of a workable, vision-directed strategic plan, the excellent work that ASIAL has done in many States to advance the National model for uniformity and consistency in all regulatory regimes, the development of ASIAL’s initiative in relation to industry-controlled insurance, the allocation of additional resources to the development of Branches, where we have engaged local Member Services personnel, the strengthening of Member Services and Codes, and the bedding down of ASIAL as an accredited Cabling Registrar. These are merely a fraction of the recent accomplishments and activity that ASIAL has engaged in.

When you read through The Year in Review you will appreciate the broad scope and involvement ASIAL has in the security community.

In going forward, we all recognize that there is scope for significant improvement in the security industry and I am confident, more than ever, that ASIAL is prepared to exercise its leadership role in delivering the right outcomes. The Association is on a path of continuous improvement and you the Members are the beneficiaries as you access that special ASIAL Mark of Distinction.

Let me conclude by acknowledging the critical role played by our dedicated people, whether elected or paid staff member, and by thanking them for their contributions over the past year.

Antony Elliott President

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ASIAL has recorded another solid

months.

growing readership base. Crimewatch,

year, with growth in revenue exceeding

If the study indicates that the Captive

the national publication for Crime

9% over the past year. Our overall

Scheme will be financially viable, we

Stoppers Australia, which is published

financial result was a small loss of

will progress matters as quickly as

by ASIAL, was recently awarded the

$11,025, which was in line with our

possible.

runner-up prize in the Special Report

recast annual budget.

It has certainly been an interesting year for the Security Industry, with lots of changes taking shape on the legislative front and plenty of action out there in the marketplace.

ASIAL’s Member compliance inspection programme for NSW is

category at the recent Crime Stoppers International conference in Canada.

now well underway, with several

The launch of our monthly on-line

hundred Member inspections

newsletter, First Alert, in December

completed. A large proportion of

last year reflects ASIAL’S commitment

Members have achieved full

to providing timely accurate and

Once again ASIAL experienced strong

compliance, with the remainder

relevant information to our Members.

growth in membership with over 400

working towards meeting the

The response to this new service has

new members joining us during the year.

necessary requirements.

been very favourable.

In Victoria, Julie Doyle has joined

As noted in last year’s report, ASIAL

Other areas of intense activity that

ASIAL as ASIAL’s new Member

is a Cabling Registrar accredited by

impact upon our financial

Services Officer. Julie has risen to the

the Australian Communication

performance are government relations,

Authority. During the year our

especially at this time when many

registrations increased by over 30%,

States are reviewing their security

with new cablers coming from a range

legislation, investment strategies, and

of industries, including data, electrical,

internal accounting controls and

telecommunications and building

systems.

challenge whole-heartedly, and is extremely well regarded by our Victorian Members. We look forward to Julie’s input to the Association over the next twelve months and beyond.

It is ASIAL’s intention to appoint Member Services Officers in other States, as our financial capacity permits, to allow us to expand our activities and support in those States.

Insurance has had a big impact on all of our Members and industry in general. Members will be aware that Public Liability insurance is both difficult and expensive to obtain.

ASIAL is presently evaluating the possibility of setting up a Captive Insurance Scheme for Members — so

automation.

As previously mentioned, we intend to

According to ACA data, ASIAL

continue to expand our Member

achieved the second highest rate of

Services during the coming year and,

growth amongst all Cabling Registrars.

to this end, we are budgeting for a

Our ASIAL Website has been

small trading loss, which can be easily

continually up-dated throughout the

met from our existing reserves.

year, and continues to go from

ASIAL continues to provide leadership

strength to strength. We attracted over

for the Security Industry through the

70,000 visitors during the past year,

promotion of higher standards and

and the numbers are steadily climbing.

greater professionalism.

Our Website is one of the most popular sources of information on the

We are all looking forward to a challenging twelve months ahead.

that we can pool our resources to

Australian security industry, though it

obtain affordable insurance. We have

does require ongoing financial

set aside funds for the purpose of

resource.

completing a feasibility study, which

Security Insider continues to deliver

Peter Rae

will be completed over the coming

high quality and topical editorial to a

Secretary

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As one of the most dynamic and rapidly

Ruthven, indicated that concerns also

relationships with all its audiences. The

growing sectors of the Australian

include:

journey that started in the Hunter

economy, the private security industry

■ Safety/integrity of property and

Valley, last year, and laid down ASIAL’s

provides employment for over 130,000 people and plays a vital and everincreasing role in safeguarding the

6

equipment ■ Vandalism and terrorism

goals, was revisited this year at Kooralbyn in Queensland. ASIAL reviewed its goals, assessed them for

■ Theft and shrinkage of stock

ongoing relevance, refined them and

households.

■ Corporate fraud

determined new ones.

ASIAL’s membership of around 3,000

■ E- commerce fraud

A major priority of ASIAL has been to

security enterprises represents

■ Corporate governance and duty of

find a resolution to the insurance

interests of business, government and

approximately 85% of the industry.

care

dilemma facing all Members, by leveraging the buying power of the

Whilst the manpower sector has

■ Theft of intellectual property

continued to grow, electronic security is

■ IT terrorists and hackers

as far as is possible, from the vagaries of

■ Safety of personnel (especially

the commercial insurance cycle. This it

eclipsing it with innovative and leadingedge solutions. With the development of technologies such as digital CCTV, biometrics, smart card access control, GSM wireless technology and fibre optic technology, consumers now have a

abroad) ■ Pro-active security versus reactive ■ Costs of security (direct and indirect)

Membership and isolating the industry,

hopes to do with the development of its own captive scheme, incorporating a Risk Retention Vehicle. A feasibility study is currently underway.

ASIAL has allocated significant

growing range of solutions to choose

Many of these challenges are new to the

from. Manpower services account for

security industry, but it is clear when

about 53%, electronics 47%.

you look at the technology and services

According to reliable industry sources,

now being offered that the industry is

the revenue generated by the security

responding decisively and effectively.

industry is approximately $4 billion

As the security industry becomes more

same in Queensland and SA in the

each year and forecasts predict growth

professional and new technologies

near future. Branch personnel want to

by between 4-5% over the next three

emerge, the opportunities are

become more and more involved in

years.

enormous. With these opportunities

the decision-making processes of

In its response to the ever-changing

come obligations to ensure that these

ASIAL and this is to be fostered and

challenges placed before it, the security

services are provided in a professional,

encouraged.

industry is in relatively good shape,

consistent and reliable manner.

though there are a number of market

This is where ASIAL plays a crucial role

ASIAL is building momentum and has

distortions that require attention.

and, in the period under review, it has

created many improvements to its

Legislation is in place in all States and

not wavered from its focus and mission

services so that belonging to ASIAL will

improving levels of training are

to guide service improvements, through

be valued as a Mark of Distinction.

delivering higher levels of service.

compliance, to drive better value for its

Implications resulting from the events

Members, to effectively and responsibly

continued to grow, maintaining ASIAL

of September 11 are not the only area

promote Members and the private

as the leading, representative body in

of concern for business and

security industry and to deliver on our

the security industry, notwithstanding

government. At the National Security

key priorities.

that some smaller Members have found

Industry Forum held in Melbourne in

ASIAL has refined its strategic direction

it tough and, regrettably, in some cases,

March, leading forecaster, Phillip

to maximise opportunities and build

closed their doors.

resources to reinvigorating our Branches, encouraging grass-root participation and engaging local Member Services personnel in WA and Victoria. Plans are in place to do the

To meet the expectations of Members,

Membership in the period has

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The pieces of the jigsaw of ASIAL are now being put into place.

Secretary’s Report Executive Director’s Report Year In Review Cabler Services Directors’ Profiles

ASIAL has now rolled out its

important milestone for improved

the other Registrars escalated the issue

compliance programme in NSW and

training outcomes in the security

to the Board of the ACA, where the

several hundred Member enterprises

industry. A major change has been the

intended scheme was thrown out in

have been inspected. In some quarters,

detailed attention to the technical area,

favour of an alternative one devised and

there are significant issues with

where the national cabling

driven by industry. As this develops,

compliance and these are being worked

competencies have been introduced.

Members will be kept informed.

through methodically. As the

Apart from the ongoing IR servicing of

Special Interest Groups continue to be

programme beds down, Members are

Members, there has been considerable

an effective way to secure Member

seeing it as a valuable quality assurance

work in the Industrial Relations area

participation and address sector-specific

tool for their business operations.

with respect to the Cash-in-Transit

issues. In the period, considerable work

Networking opportunities for Members

Interim Award for non–armoured in

has been completed and headway made

continue to grow in number and

NSW. This was as a consequence of a

to recognize the special needs of dog-

strengthen. ASIAL is providing ample

regrettable but fatal incident in Sydney

teams in security and dog handling.

functions where Members may interface

last September. Since its introduction,

In the media, ASIAL has been vigilant

and learn from each other. These

to cover, by and large, improved safety

to ensure that Members’ interests have

include the Branch briefings, our annual

in that sector, ASIAL has assisted

been protected. Commentary has been

Conference and Exhibition, the annual

WorkCover and other stakeholders to

made on many issues raised in the press

National Security Industry Forum,

develop a Code of Practice for CIT.

or on radio or television.

workshops, seminars and even the yet

When this is introduced, the Interim

underused chat-room facilities on the

Award will lapse.

welcomed new staff to our team,

website.

A Revised Standard has been

continued to improve our systems and

In many States of Australia, in

introduced in the period, AS 2201.2

procedures, reviewed our structure and

particular Victoria, Tasmania,

Monitoring Centres. This Standard

strategic direction, and undertaken a

Queensland, WA and the ACT, there

establishes changes in performance and

detailed study into the present and

have been significant reviews of security

a number of other areas. Though not

future IT needs of the Association.

legislation. With expert guidance,

perfect, ASIAL will be recommending

It has taken time but the pieces that

ASIAL has been at the forefront in

changes as our constituency deems fit.

make up the complexity of the jigsaw of

meeting with the legislators, at all levels,

Changes are also being made to

a dynamic association, like ASIAL, are

their advisors and other stakeholders to

Standards in the Vehicle Security sector.

now being put into place to give us the

bring about national uniformity and

As ASIAL enters its second year as an

solid platform from which to propel the

consistency. ASIAL’s preferred National

accredited Cabling Registrar, the

private security industry forward.

Model is well documented and we are

importance in doing so has become

encouraged by the support of it from

My thanks to Directors, Committees,

apparent and vindicated our decision.

legislators and regulators around the

Members and Staff who have all helped

Throughout the year, the management

country. We are confident that there

to bring this about.

of the ACA has endeavoured to

now is a climate of inevitability that will

introduce a national cabling audit

eventually see it adopted by all States.

scheme that would have cost individual

ASIAL has worked with the PSTA in its

cablers (and their employers) hundreds

overhaul of the Asset Security Training

of dollars and overlaid the regime with

Terry Murphy

Package. This major review is another

another layer of complexity. ASIAL and

Executive Director

At the national office we have

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ASIAL Membership continues to grow with 402 new Members welcomed to the Association.

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THE YEAR IN REVIEW The private security industry

national licensing and compliance,

most states provided ASIAL with the

continues to undergo a period of

national training and development

opportunity to expand the scope of

fundamental and rapid change,

and its internal restructuring for

current legislation, to anticipate

presenting a number of issues and

better responsiveness and a more

change and future trends. Legislation

challenges that need to be addressed.

suitable policy framework but more

needs to ensure that companies

The continued consolidation of

work was required in communication,

maintain high standards of probity,

ASIAL following the Association

support and involvement of Branches,

occupational competency and

restructure last year has enabled it to

industry research and customer

equitable and safe workplace

meet those challenges more effectively

understanding and awareness.

conditions.

than ever before and position ASIAL,

SecureGold was revisited and the

Co-regulation is the way forward,

so that it may facilitate safe and high

insurance dilemma was workshopped

with the industry, at its expense,

quality private security for all

with a fresh approach emerging. An

taking responsibility for ensuring

Australians through national

intensive session was conducted on

compliance via a program of

leadership and meaningful

strategic marketing that helped to

structured and random audits.

partnerships.

focus the group on positioning and points of difference.

STRATEGIC PLANNING

The considerable material that came out of the weekend is being collated

ASIAL continued its strategic journey

into the ASIAL Strategic Business

with a weekend in Kooralbyn,

Plan, a blueprint for the Association

Queensland where once again thirty

over the next few years.

industry leaders from all over

A more or less uniform approach across all States would accommodate the mutual recognition protocols, which would enable a licensed operator in one State to be automatically recognised in another.

There is a need to move beyond the earlier focus on manpower-based

Australia and staff focused upon the important rather than the urgent.

GOVERNMENT RELATIONS

security and recognize that installers,

It soon became apparent that the

ASIAL’s goal is for equity and

advisers, consultants and trainers on

consensus was that cultural change

efficiency in a national, uniform and

technical and electronic security

within the industry at this time was

consistent regulatory environment,

products have the same opportunities

even more important than structural

even if the governing legislation is

to misuse their privileged knowledge

change and as a consequence this area

State-based.

as security guards or investigators and

received a lot of attention.

Our policy calls for governments to

so should be under the same probity

ASIAL’s Vision, Mission and Core

engage the private security industry in

regime.

Values were revisited and confirmed,

a genuine co-regulatory approach and

ASIAL actively campaigned to have

and, whilst considerable headway was

work with it to establish higher

the national model established in

made on the Goals set down the

standards, an effective compliance

other States to achieve its goal.

previous year, there was intensive

system and workable complaint

Victoria, Queensland, Tasmania,

scrutiny on whether they were still

management mechanism.

Western Australia and ACT are all

relevant, how they should be changed

ASIAL’s position is that the current

going through review processes.

and the necessary next steps to

level of regulation provided by many

ASIAL retained specialist government

achieve them. It was recognized that

States is an unsatisfactory minimum.

relation advisors and engaged its Past

ASIAL was well advanced with

The current regulatory reviews in

President, Larry Circosta, to meet

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with legislators and regulators all over Australia. The results have been most encouraging with at least four States expected to introduce an acceptable regime in the near future.

INSURANCE Since the collapse of HIH, ASIAL has been actively pursuing insurance options for members.

The concerns of Members are that there has been: ■ Premium increases without explanation, or rationale ■ Cover that is questionable or less than expected or required ■ Difficulty, if not an impossibility, to cover some areas like crowd control, guns, dogs.

ASIAL, having exhausted all avenues through the commercial insurance market, believes that the favoured option is to establish an insurance captive scheme for Members and the industry, with some form of stop loss arrangement.

The main theme of an ASIAL Captive might be that: ■ Insurance covers all security sectors with relevant protection ■ A possible investment opportunity for Members ■ Captive covers first few million dollars of claims

included a survey to gather critical insurance information to enable a feasibility study to be conducted.

MEMBER SERVICES Membership growth ASIAL Membership continues to grow with 402 new Members welcomed to the Association during the period. These numbers have swelled at a greater rate since, and, with the appointment of local member officers within most States, in the next period, ASIAL anticipates a significant jump in its coverage and representation.

compliance requirements and ASIAL also provides an Industrial Relations service to assist Members. Security Insider Magazine, issued bi-monthly, carries features on issues of importance to the industry. Members are regularly mailed, emailed or faxed with other matters of importance or issues requiring their attention ASIAL has committed significant time and resources into developing more effective means of communications with its Members and improving existing vehicles. The results include:

Secretary’s Report Executive Director’s Report Year In Review Cabler Services Directors’ Profiles Committees State Branch Reports

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■ Security Insider — bi-monthly national readership of 12,000,

Coupled with its Member acquisition programme, ASIAL has rigorously sifted through its database to remove delinquent accounts, those enterprises that have folded and those that are no longer actively offering security services.

■ First Alert — monthly email

Member processing is largely Branchbased with the Branch Chairman authorizing acceptance.

events — during the past 12

newsletter with a circulation of 3,500, ■ Website www.asial.com.au — 100,000 + visitors per annum, ■ Networking through Industry months, over 5,000 industry players and their clients have attended events staged by ASIAL.

COMMUNICATION The ASIAL website maintains up-todate information on all compliance issues with links to relevant legislation, consumer and media information, industry issues and ASIAL projects. Members also receive a regular electronic newsletter updating them on current issues and

COMPLIANCE In July 2001, following a successful pilot scheme, compliance inspections were commenced for NSW Members holding a Master Licence under the Security Industry Act 1997, its Regulation and mandatory Code of Practice. Members are selected at

■ Reinsurance for catastrophe and

Membership Growth

beyond retention level ■ Professional insurance provider

1,000,000

handles administration around

900,000

Australia

800,000

ASIAL Captive — Objectives

700,000

■ Certainty of cover for Members

600,000

■ Company Quality of cover —

500,000

Member’s needs & wants ■ Long-term stability in premiums ■ Control of claims management &

400,000 300,000 200,000

costs ASIAL recently wrote to all Members explaining the captive scheme and

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2000

2001

2002

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random to participate and ASIAL is required to inspect 20% of its Membership each year.

Self-assessment checklists are completed upon renewal of Membership and inspection forms used by the independent inspectors may be downloaded from the website.

Generally speaking, non-compliance is higher than satisfactory, requiring follow up validation inspections.

Persistent failure to become compliant puts the Member at risk of losing the Master Licence and thereby having to exit the industry.

384 Members have participated in the compliance inspection process so far.

New Members are formally inducted into ASIAL. At these sessions, the compliance requirements for Master Licence holders are given in a presentation. They are required to complete a Co-Assessment Compliance Checklist on the procedures and records to be maintained by a Master Licence holder. These sessions provide an opportunity for new Members to ask questions and clarify compliance issues. New Members are required to submit to a field compliance inspection within 6 months of joining.

NATIONAL EVENTS Once again the National Conference and Exhibition exceeded all expectations with greater participation

by Members and more quality visitors to the exhibition. The ever-successful cocktail party, a feature of the event, was only eclipsed by the Gala Dinner and Awards presentation.

The National Security Industry Forum is also becoming a successful feature of the security calendar. Held in Melbourne on the theme of national regulation, the sessions were highly informative and the panel debates lively.

ASIAL’s Golf Day continues to be a

winner for networking opportunities.

valuable contribution to the industry.

The WA Security event was so successful that it will now be included regularly in the national events program.

VALUE-ADDED SERVICES

WORKSHOPS AND SEMINARS ASIAL has held several Member briefings on a raft of issues including the new Privacy legislation, insurance developments, cash in transit, industrial relations as well as presentations and panels by the Security Industry Council. In addition, ASIAL held a series of small business seminars on Business Planning, Industrial Relations, Compliance, Tendering, Training, Marketing, and Cabling Registration.

The Small Business Seminars were a feature at ASIAL’s Security 2002 Exhibition and Conference. State Branch meetings are held regularly and Members can access the meeting schedule, agenda, and minutes on the website in the Members Area. ASIAL is increasing support for State Branches by the appointment of local Member Services Officers.

ASIAL Members receive special discounts on Mitsubishi vehicles.

Discounts range from 10% to 15% depending on the vehicle being purchased. More information and the pricing schedule can be found in the Member Area of the ASIAL website.

Other exclusive discount services that are being considered are a K-Mart Tyre and Auto Service Motorpass Card, Hertz Car Rental and AMP Home Loans.

Other regular services available to members: ■ Industrial Relations advice from Chris Delaney and Associates.

■ Yellow Pages advertising.

■ Free subscription to the Insider magazine — Australia’s leading security magazine.

■ ASIAL’s Monitoring Centre certification scheme- discounts available for Members.

■ Discounts for participation in ASIAL’s annual security exhibition

SPECIAL INTEREST GROUPS Special Interests Groups have also been established to assess issues, review standards and legislation; develop policy, reporting recommendations to the ASIAL Board. These groups consist of ASIAL Members, police, government, and other relevant industry bodies. Groups that have been established to date include, Alarms, Training, Dogs, and Vehicle Security.

Future groups to be established are Information Technology, and CCTV. Working parties have also been formed to develop a Home Security Code of Practice for the industry and a national Emergency Alarm Response protocol.

These forums provide members with an excellent opportunity to participate and become involved and make a

— the largest of its type in Australia.

■ Advertising for your business and services on ASIAL’s website.

■ Participation in Member forums, Branch meetings, workshops and committees.

■ Exclusive access to the Members Area of the ASIAL website containing a range of important information on the security industry and services available.

■ Chat rooms to talk to leading industry experts on a wide range of issues.

■ Broadcast email service to Members on important industry issues.

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Vision • Mission • Goals

CABLER SERVICES

President’s Report Secretary’s Report

ASIAL has now submitted to the Australian Communications Authority (ACA) its second Annual Performance Report since becoming accredited as a Cabling Registrar.

The Report summarises the growth and development of the ASIAL Cabling Registry over the past year, and documents key activities, initiatives and achievements.

REGISTRATION GROWTH The past year has seen a 31% net growth in total ASIAL cabling registrations, and a widening of the industry base from predominantly security, fire and data cablers to all sectors, including telecommunications, electrical, building automation and lifts.

ASIAL continues to service the largest number, among all Registrars, of previously unregistered/unlicensed cablers through provision of Transitional registration, information, and referral to trainers.

At the same time, registrations in the Open, Restricted and Lift categories have grown by 215 percent.

According to ACA data, as at July 2002 ASIAL was achieving the second highest growth in total registrations of the five Registrars.

There has also been an increasing rate of conversion among registrants from Transitional to Full registration (it is a regulatory requirement that they do so before 2 October 2003).

SERVICES Chief among Registrar client services is information. Over the past year ASIAL has developed and refined this function through a number of channels.

The Registered Cablers Area of the ASIAL web site is regularly updated with technical and regulatory news.

Over the past year, this facility covered topics including Mode 3 sockets, network boundary star wiring in older residential premises, installation of conduit for communications cabling, earthing rules and network boundary distributors.

The public access section of the site contains detailed information explaining statutory obligations under the Cabling Provider Rules (CPRs), and benefits of registration with ASIAL. Application packages are also downloadable.

Also included is the full listing of ASIAL-registered cablers, updated weekly, while the site now hot-links to the ACA site, allowing wider access to other cabler listings.

Via another link, ASIAL-registered installers may download the Wiring Rules and Labelling Notice, by permission from the Australian Communications Industry Forum.

Insider over the year included: the ACA’s consumer campaign; new cabling standards; what consumers expect from registered installers; home automation; Mode 3 sockets; conduit installation, and network boundary distributors.

A 3-year electronic subscription to Insider remains an ASIAL registration benefit.

At Security 2002 in August, ASIAL hosted cabling training Members Chubb Training Services, Energy & Telecommunications Training Australia, J.B. Hunter Technology and Milcom Communications, as well as the ACA. All operated busy stands during the exhibition.

During the year, ASIAL initiated its National series of Cabler Information Briefings. Five briefings were held in Melbourne in May, followed by a further three in Sydney during Security 2002.

In presenting these briefings, ASIAL has worked in partnership with its cabling RTO Members and the ACA. All sessions so far have been fully subscribed.

ACHIEVEMENTS

Nationwide listings of cabling training organisations are also downloadable, as are training pathways for full registration.

Cabler Audits — what might have been: Facing exhaustion of allocated audit funding and continued pressure for industry compliance, the ACA planned to introduce a vastly expanded cabling audit scheme during 2002.

Cabling topics covered in Security

It proposed to increase the annual

Executive Director’s Report Year In Review Cabler Services Directors’ Profiles Committees State Branch Reports

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Vision • Mission • Goals

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DIRECTORS’ PROFILES

President’s Report

Antony Elliott Secretary’s Report Executive Director’s Report

Antony was first appointed to the National Executive in 1994. He has held the positions of NSW Branch Chairman and Individual Member

Year In Review Cabler Services

Division Chairman.

He was elected President in 2001 and is dedicated to continuing the direction maintained by the

Directors’ Profiles Committees

an extensive career in the security industry

holds an Associate Diploma in Business in

spanning over 31 years. Peter has a degree in

Security Management. He has served as Chairman

Electrical Engineering and has held senior

of the Victorian Branch for seven years and has

positions in Wormald Security and Honeywell. His

represented ASIAL on the Victorian Police/Security

experience also includes overseas postings in

Liaison Group and the Alarms Response

South East Asia, the UK and Europe. Peter is

Consultative Committee (ARRC).

currently Managing Director of Electronic Security Pty Ltd.

Fraser Duff

Board under the leadership of predecessor Larry

Fraser began his career in the Public Sector as a

Circosta.

Michael Bonaccurso – SA Branch

specialist in the provision of training and adult

Michael is a licensed Electrical Contractor and

education. He was subsequently recruited by a

has been in the Electrical, Electronic and

Sydney based management consultancy firm in

Telecommunications Industry for over 20 years.

1993, where he was employed as the Human

Michael established MSE Alarms in 1989 and is a

Resource and Business Development Manager

solely owned South Australian business,

prior to resigning to co-found Passmore Duff

specialising in CCTV, Alarm System installation,

Corporate Risk Advisers in 1996.

Service and Monitoring.

Fraser’s qualifications include an MBA from the

Since joining ASIAL in 1997, Michael has

Australian Graduate School of Management

participated on the South Australian Branch

UNSW, Diploma in Adult Education from UTS and

Executive. In 1999 he held the position of SA

an Advanced Diploma in Security Risk

Antony played a crucial role in lobbying for the State Branch Reports

support of the ACA’s Executive, to establish a task force that has now designed an entire industry-

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self-managed compliance model, currently out for public comment.

Antony is a Director of E & C Security Systems Pty Ltd, an electronics based security company where he has worked for approximately twenty years in the general management of the company.

Brian Foster

Branch Vice Chairman and was elected to

Management from CIT.

Brian has been employed in the Fire & Security

Chairman in 2000. Michael represents ASIAL on

Fraser is elected councillor on the North Region

Industry for over 30 years. Commencing with

the Police and Private Security Liaison Committee

Council for Australian Business Limited. He also

Wormald in 1969, his career has spanned

and the Security Industry Operational Safety &

presents as a seasonal lecturer at the University of

Engineering, Sales and General Management,

Training Committee.

Western Sydney’s Australian Centre for Security

culminating in his appointment to Managing

Research (ACSR). He is Chairman of the National

Director of Chubb Security Australia. A recent change in career sees Brian working in a strategic development role with SNP Security.

Brian has been the Vice President of ASIAL since 1996.

He is a Foundation Fellow of the Institute of Company Directors and a Fellow of the Australian Institute of Management. His experience includes board membership of Crime Stoppers, participation on the Security Planning Committee for the Sydney Olympics and representation within the Property Council of Australia.

Training Committee.

Bob Bruce Bob’s career in the security industry has spanned more than a quarter of a century. He started as a

Peter Johnson – VIC Branch

plain-clothes investigator with the Military Police.

Peter Johnson is a security professional of 29

During that period, he became directly involved

years standing and a past member of the Victorian

and worked closely with the Victorian Police

Police for 16 years.

Criminal Investigation Branch. Bob joined Mayne

Peter brings experience within the Security and

Nickless as a security officer and 16 years ago

associated industries having gained broad

took up a role of National Security manager -

industry and commercial experience through

Armaguard. Bob serves as Chairman of ASIAL’s

holding senior management roles in both the

CIT (Cash in Transit) Committee. He is also a

private and public sectors. Throughout his career,

founding member of Crime Stoppers board of

Peter has had extensive training and has had

management in Victoria.

significant involvement in operational

Peter Rae

management, personnel management, staff

Originally elected to the National Executive in 1982, Peter has had a long association with ASIAL. He was Vice-president from 1982 to 1984. In 1986 he again stood for election and served on the NEC until 1992. In 1993, Peter was

assessment, risk management, investigations,

Ged Byrnes Ged has been in the security industry for 22 years and is currently a Director of Protection Pacific

Peter’s qualifications include Advanced Diploma in

Security, a company that operates Guard, Patrol,

Security (Risk Management),Certificate IV in

Alarm, Access Control and Monitoring services. He

Workplace Training & Assessor, Certificate IV in

elected to the position of Secretary. He has had

Antony Elliott

Brian Foster

Peter Rae

training and recruitment.

Michael Bonaccurso Bob Bruce

Investigative Services.

Ged Byrnes

Fraser Duff

Peter Johnson

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Vision • Mission • Goals President’s Report

Peter provides specialist training and consulting

was registered in 1994. In June 2002 Nigel was

the business including the fledgling control room

services for Domain Consulting Group and his

elected for the third year as Chairman of the Qld

during his university studies in the early 1980’s.

own organisation, Corporate Application.

Branch of ASIAL.

After completing his Arts degree he worked in a

Before joining the private sector, Peter was the

Nigel is also the Chairman of the Security ITAB in Qld

number of research and policy development roles

Officer in Charge Crime Scene Section at the

as well as being the Secretary for the BSITC in Qld.

before joining SESCO on a full time basis as

evidence presentation for major criminal

Cabler Services

Working Group, which formulated changed Police

Kevin has been involved in the security industry for

response protocols to alarms. He has been WA

with the Police service, Peter also performed

over 25 years and is the Alarms Manager of SNP

Branch Chairman since 2001.

duties within the Communication and Prosecution

Security, a founding ASIAL Member company.

Divisions and gained considerable experience

His career started with Wormald Security in the

whilst attached to the Coroner’s Office as

1970’s and he has extensive experience in

Coroner’s Assistant.

electronic security, sales, contracting, operations

Tom is the General Manager of SNP Security,

and monitoring. He has held sales and

established in 1923. SNP is a fourth generation family business, being the largest privately owned

Wormald, ADT Security, Group 4 Securitas and

security company in Australia.

Neville has been involved with ASIAL for many

Signature Security.

Tom has worked in the security industry for 21

Kevin is currently the New South Wales Branch

years. His experience includes 18 months

Chairman and has held this position since 2000.

secondement to Securicor in the UK during the

Neville is currently the Chairman of the Alarms

He is a Member of the Alarms Committee and

early 1990’s. He holds a Bachelor of Arts in

Committee and was involved with Standards

was active on the committee that established the

Economics and a Master of Management Degree.

Australia on the EL31 Committee reviewing the

training package for Asset Security. Kevin has a

Tom is a member of the Standards Australia

Standard for Central Stations. He is Managing

diploma in marketing management.

Committee reviewing the industry Standard for

was the first company in Australia to specialise in security monitoring services only.

guards and patrols, as well as the Property Services Committee.

Hugh Poate – ACT Branch Hugh has been in the security industry for 20 years and is currently Managing Director of ACT Alarm

Malcolm Wolfe – TAS Branch

Nigel Longhorn – QLD Branch

Systems, which specialises in electronic security.

Malcolm joined the Security Industry in 1982

Nigel Longhorn has a long history of involvement

He is also Director of the Canberra Security

coming from an Advertising/Marketing

in the security industry dating back to 1980.

Training Centre and is a police accredited weapons

background. He started with Chubb Security as

Nigel left the Army in 1985 (having spent time

instructor for the security industry in NSW and the

salesperson later to become Sales Manager and

adjusting back into the civilian environment,

ACT. Hugh holds a Bachelor of Applied Economics

eventually Senior State Manager.

training with Wormald) by then he was the

from the University of New England and a Diploma

In 1998 he joined Tyco as State Manager – ADT

Queensland Operations Supervisor for Wormald

in Basic Electronics from Canberra TAFE. He also

Security and has been growing the company in

International Security. During this time Nigel

represents ASIAL on the ACT Police/Security

Tasmania since that time.

covered the Commonwealth games, wrote the

Industry Liaison Committee; was on the Executive

first Airport Screeners exam for Wormald

of the ACT Security Protection and Investigative

International Security in accordance with Air

Industries Council (ACTSPIIC)’ and is a member of

Navigation Orders and then moved into Rosters

the ACT Government Crime Prevention Committee.

and Radio Operations. He moved on to Group 4 Security Qld in 1987 as Queensland Operations

He first became involved with ASIAL in the early 1990’s and in 1998 was elected as State Secretary and held that position for 2 years.

Malcolm was elected Chairman of the Tasmanian Branch from 2000.

Gary Robinson – WA Branch

In September 2002, Malcolm embarked upon the

arrangements for the 1988 Brisbane Expo. Nigel

Gary has had an association with the security

new challenge of establishing his own business

formed his own company in 1989 and seeing the

industry since early teenage years when his

“Wolfe Security Services”.

need for a ‘Monitoring Alarms Only’ Central Station

father established SESCO Security in 1971. Over

created Electronic Security Queensland, which

the years he has spent time in various aspects of

Manager, where he supervised security

Neville Kiely

Nigel Longhorn

Kevin McDonald

Hugh Poate

Committees

Tom Roche

operational management positions both in

Director of Central Monitoring Services, which

Directors’ Profiles

State Branch Reports

Neville Kiely

Chairman, Membership Committee.

Year In Review

Gary has participated on the Alarm Response

Kevin McDonald – NSW Branch

investigations. During his sixteen and a half years

years and has previously held the position of

Executive Director’s Report

General Manager in 1990.

Victorian Police Forensic Science Laboratory, specialising in the collection, examination and

Secretary’s Report

Gary Robinson

Tom Roche

Malcolm Wolfe

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number of individual audits from the existing 600 to around 10,000, and pass the entire cost on to industry.

other Registrars, drafting a framework for industry self audit and selfassessment.

installations in star-wired buildings without unwarranted cost, and/or delay, for the customer.

Under the planned scheme, individual registered cablers would have been obliged to sign up for audit, and pay a hefty additional fee each time they renewed their registration.

At time of writing, this draft framework was with the Authority for review, and hopefully approval.

Over recent months, ASIAL has met with the principal carrier, and other key industry stakeholders, to discuss potential solutions to this problem.

We have proposed a remedy that would provide a “win-win-win” outcome for security installers, consumers and carriers alike.

On estimate, this could have inflated the cost of a three-year registration for each individual installer by $300–$400.

From the outset, ASIAL rejected the ACA’s proposal, stressing that the system it prescribed would punish those installers who had “done the right thing” by becoming part of a regulatory system from which security technicians had been exempt before the introduction of CPRs in 2000.

If introduced, the ACA scheme had the potential to inflict significant financial hardship on employers.

It would also be likely to drive large numbers of installers underground: the exact opposite to the intended purpose of industry self-regulation.

Consequently ASIAL led from the front, playing a key role in galvanising the five Registrars into a united force of constructive opposition to the proposed scheme, and putting forward alternatives that industry could live with.

Together, we secured a summit meeting with the ACA Executive, where we made it clear that industry would not accept the proposed scheme, given the unjustifiable burdens it could impose.

Fortunately, to their credit the ACA Executive listened. ASIAL and the other Registrars proposed an industrydesigned, industry-owned cabling compliance regime.

The ACA agreed to an industry task force, comprising ASIAL and the

Key elements of the proposed industry-managed framework will include: ■ The facility for businesses to register at an acceptable annual cost, and thus be exempt from individual audit of their employees, in exchange for meeting appropriate quality standards and lodging annual self assessment returns; ■ An Industry Code of Practice, signing of which would be a requirement of business registration; ■ The maintenance of random compliance inspections, under the

Our proposal, currently with the carrier for consideration, would involve a Memorandum of Understanding qualifying ASIAL Members with appropriate cabling registration to obtain approved contractor status.

Members seeking this recognition would be required to complete a special training module specified by the carrier. It is intended that this module would be available through ASIAL cabling RTO Members.

oversight of the ACA as Regulator, kept at the current level of around one percent; ■ No requirement for an exorbitant hike in the cost of individual registration; ■ A modest and affordable investment by businesses.

RTO CERTIFICATION: Currently in its final pre-launch development is the ASIAL Member RTO Endorsement Program, with the Agreement document now having returned from ASIAL’s legal advisors for final scrutiny.

Network Boundary issues — ASIAL takes up a cause:

This initiative will enable ASIAL to formalise the recommendation of its communications cabling RTO Members to its registered cablers.

In many older residential buildings, the carrier has wired phone points in what is termed a “star-wired” configuration.

As previously reported, this will incorporate, as a cornerstone, a quality control program to validate the integrity of training provided.

Here, it retains legal ownership of critical components in the vicinity of the network boundary, which only its authorised contractors may touch.

ASIAL Cabling Services now looks forward to another year of growth, and the opportunity to continue playing a key role on the National cabling regulatory landscape.

Therefore, security technicians cannot complete monitored alarm

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ALARMS COMMITTEE The Alarms Committee has had a very

package should have clear

Ambulance Services around Australia

active year and all areas of our industry

responsibility for their role and impact

so that we can produce factual details

have experienced changes that required

on the other parties. Financial

of services available, which will be

input from the technical group.

considerations such as rebates, charges

used to educate the market and reduce

The marketing of security alarm

for services, additional costs should all

the incidence of false claims made to

systems over past years has moved very

be declared and ASIAL has addressed

secure a sale.

quickly from the referral-and- quote

these issues in the new Alarm

The Committee is also producing a

type of selling to the mass marketing,

Monitoring Agreement.

Standard Industry Practice for

high volume approach. ASIAL has seen

The Committee has been very active in

procedures in transferring services

the need to prepare a “Code of Practice

providing rulings on AS 2201 Pt 2

between Companies. There are many

for the Marketing of Home Security

Monitoring Centres published in

poor practices, which need to be

Systems” in which we seek to set

September 2001. This is the fourth

addressed including the ownership of

standards which are far more stringent

edition from the original 1978 edition

the programmed information in the

than normal to ensure that our Industry

and, as a total rewrite, has required

panel and responsibility of the

self-regulation achieves the highest

extensive interpretation for assistance

performance of the system before and

credibility. This document is nearing

to the ASIAL Grading Inspector.

after the changeover. The extension of

completion and will be the standard for

In July 2002, six changes were

this is also the decommissioning of

all ASIAL Members.

recommended to the Standard by the

systems when the service is no longer

This year we have worked with the

EL-031, Main Committee of Standards

required. This has been covered in the

Australian Communications Authority

Australia that reflect the practical

in maintaining the 1345 telephone

interpretation of the Standard. The

The Alarm Monitoring Service

number range exclusively for security

changes were to do with service

Agreement is currently undergoing the

monitoring. The features, which have

penetrations, fire compartments, door

final legal check. This was a full rewrite

been included in this product, are

viewers, time to restore service and

and has had to include many new areas

exclusively for our Industry. These

alarm processing time and reflect a

to cover GST, multiple Telco providers,

include Number Masking to protect the

Standard which is updated as required

applicable rebates, Bureau and

number from being displayed on the

to move with the times. The committee

Monitoring Centre relationships and all

bill and the removal of Recorded

is also looking at a uniform Australia-

included or additional services. We are

Messages, which could interfere with

wide grading fee.

confident that at the end of the day a

the transmission of alarm signals.

Other Standards that the Committee

The introduction of number portability

had input into and changes were made,

has bought competition between the

were to AS3749.1 Vehicle Alarms and

Telecommunications Companies into

AS 2201.1 Systems Installed in Clients

the supply of the 1345 numbers. It has

Premises.

become evident that the supply of a

Another initiative that required

monitoring service needs clear

attention was the establishment of a

definition as to ownership of the 1345

national database for the provision of a

number. All parties active in the

National Alarm Response Protocol. We

Neville Kiely

provision of the total monitoring

have contacted the Police, Fire and

Chairman

Monitoring Agreement.

document will be provided, which clearly shows what the service includes, who is providing it and what it costs in total. This replaces a document full of legal exclusions, which was seen to favour the security company.

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VEHICLE SECURITY GROUP

activities and the need for vigilance by

Office for their assistance and support

The Vehicle Security Committee has

both businesses and the public alike.

over the past twelve months.

recently reviewed AS 3749.1 (Intruder

Again, this year, the industry

Alarms) and AS 4601 (Vehicle

maintained its drive and on-going

Tom Roche

Immobilisers) to accommodate the

review of training. This included Phase

Chairman

burgeoning technologies such as vehicle

II of the Review of the PRS98 Asset

tracking systems and their

Security Training Package. This Phase

communication devices. Both 3749.1-

concentrated on the development,

CASH IN TRANSIT

2002 and 4601 are now out for public

validation and endorsement of the

With a focus centred principally on

comment.

training package.

NSW, the past twelve months has

A vehicle security industry Code of

The review was with full support and

been an eventful period for both

Practice is currently being developed by

consultation of the industry and

management and employees in the

the National Vehicle Security Group to

relevant stakeholders.

CIT sector.

improve the professionalism, expertise

This transparent review included

and reputation of the vehicle security

workshops in each capital city.

industry.

Training is another issue that will be addressed in the near future and training competencies will be developed for car alarm installers in association with ASIAL’s National Training Committee.

“Motor Vehicle Theft” in 2001 numbered in excess of 154,000, with “Theft From Motor Vehicle” in 2001 at a level in excess of 89,000, reported nationally. This means that in the time it has taken you to read this, there have been 3 cars stolen.

The National Vehicle Security Committee is seeking input on issues affecting the vehicle security industry from ASIAL Members and the point of contact is the undersigned.

Events began to unfold last year following the tragic shooting fatality of a soft-skin CIT contractor during a

Such reviews reflect the continual

robbery outside the Punchbowl RSL

improvement being sought by the

Club in Sydney.

industry and the industry’s desire to deliver “World Best” training outcomes.

The ensuing, orchestrated, industrial campaign resulted in a number of hearings in the Industrial Relations

The Dog Handlers Special Interest

Commission. These resulted in the

Group, established last year, continues

handing down of the controversial non-

to work with industry suppliers on

armoured Interim Award, leading up to

developing competency based training

the traditionally very busy Christmas

and standards within this sector of the

period.

industry. A review involving Property Services Training and relevant parties including the Police should be completed in 2003.

The impact of the Interim Award on that sector of CIT was profound, in that operating procedures, cost overheads, equipment configurations

Compliance inspections in New South

were all severely challenged by the

Wales gained significant momentum

arbitrary imposition of manning levels

over the last twelve months within the

and restrictive maximum cash limits.

NSW based guarding and electronic Member companies.

Those smaller operators who chose to abide by the Interim Award struggled

The high cost of public liability Darren C. McLean

to survive with a significant number

insurance and the inability to secure

Chairman

succumbing to the commercial

professional indemnity insurance

consequences. Those, who chose not to

continues to be of major concern to

abide, sought sanctuary in the

the manpower sector. These increased

perceived safe havens of relative

costs have rapidly raised the cost of

anonymity and non-disclosure.

MANPOWER & FACILITIES MANAGEMENT REPORT World events over the past year have

doing business. Operating without

The Interim Award hearings also

resulted in increased activity and focus

professional indemnity leaves many

on the National Manpower market.

business owners and their assets

Many of the large American-owned

exposed.

companies operating in Australia have

We eagerly await the outcome of the

to encompass both armoured and non-

continued to maintain their additional

consultation with ASIAL’s chosen

armoured operators. A similar course

security measures introduced after

insurance provider and a new ASIAL

of action was initiated and pursued in

September 11.

industry arrangement.

parallel to NSW by the WorkCover

The bombing in Bali is a painful

I would like to thank the Committee,

Authority in the ACT. Early indications

reminder of the closeness of terrorist

members and the staff of the National

suggested that adoption of the Code of

heralded the participation of WorkCover, which sought to introduce an industry Code of Practice designed

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High cost of Public Liability insurance and the inability to secure Professional Indemnity insurance continues to be of major concern.

Secretary’s Report Executive Director’s Report Year In Review Cabler Services Directors’ Profiles Committees State Branch Reports

Practice would result in the Interim

ASIAL remains the most effective

representative on the NTC and has

Award being rescinded by the

vehicle for protecting the long-term

been responsible for advising the NTC

Commission in NSW.

commercial, industrial and regulatory

on a number of State-based training

ASIAL arranged a panel forum and

interests of all Members, be they large

issues. The training representative has

briefings about the issues and the

or small, in these challenging times.

also been the conduit from the NTC

process of the development of the Code, as well as surveying Members affected for their views and experience.

back to the State Branches and, more Bob Bruce

importantly, the membership. It is one

Chairman

of our continuing goals to help facilitate the establishment of this position

An application by the TWU, now

within the other State Branches to

before the Commission, seeks amongst

TRAINING COMMITTEE

other matters to enshrine all aspects of

ASIAL’s National Training Committee

non-armoured operations, included in

(NTC) has had quite an eventful year

the provisions of the Interim Award,

with the review and upgrade of the

In addition to these activities the NTC

into a new Transport Industry — Cash

PRS98 Asset Security Training Package,

has focussed heavily on the RTO

in Transit — (State) Award.

which ASIAL devoted considerable

Endorsement project. This project has

In all its elements, this application by

resources to in terms of representation

seen a wide-spread consultative process

on various review Committees and

undertaken by ASIAL with our

making recommendations as to the

Members to identify the means by

structure of the revised training

which we can look to improve

package and qualifications. I am

professionalism within the industry

delighted to report that in August this

through training and education and the

year ASIAL signed off on the new

delivery of services by RTO’s. The

PRS02 Asset Security Training Package

industry has been criticised on a

after much discussion and debate.

number of occasions about the level of

the TWU has far-reaching implications for the NSW CIT industry in general and the small non-armoured sector in particular.

The task ahead for ASIAL, in mitigating the potential consequences of this industrial malaise, is considerable and will require the commitment of resources and provision of expertise by the established CIT Membership in order for the industry to prevail.

A further concern confronting the industry nationally is the growing

I would especially like to recognise the efforts of those members who participated in the NTC and thank them for giving their time and effort to attend the monthly NTC meetings. In particular I would like to acknowledge

ensure that we have national input and coverage, over time.

training and assessment services being delivered within the industry by some RTO’s. It’s ASIAL’s intention, over time, to ensure that our Members are given access to better training services by endorsing and promoting those RTO’s that are not only doing the right

prospect of more intrusive regulatory

and thank those Members who at their

control over the use of firearms by the

own expense travelled from areas such

industry.

as the far north coast of NSW and

The NTC in 2003 is only too happy to

This is an issue often distorted by

Victoria to be a representative on the

hear from Members in relation to

emotion and vested interests, which in

Committee.

training issues and we encourage you to

the current overall climate of gun

The NTC is delighted to report that

control generally, is likely to be a

both VIC and NSW have actively

difficult road for the industry to

participated in the NTC by creating a

navigate.

role within their respective State

In conjunction with the combined

Branches of State Training

Fraser Duff

resources of the major industry players,

Representative. This position has been

Chairperson

thing but are doing things right.

have your say on training matters which you feel are important and that will help improve our industry.

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STATE BRANCH REPORTS President’s Report Secretary’s Report

Trading two years ago, and an

this time were vastly different from any

independent consultant’s report

previous year. Where the past has given

commissioned by the previous Liberal

us the joy of the Olympics, the

Government on the operation of the

complication of licensing and

ACT Co-regulatory Scheme, none of the

compliance and our safe isolation, this

recommendations of either report have

year has focused our attention on global

ever been implemented by the

security matters.

Department.

The tragedies in New York and Bali

new Members were welcomed to the

ACT based security companies are

have shown that terrorism is no longer

Branch during the year. The ACT

presently required to pay licence fees to

restricted to the typical global “hot

Branch has been very active in

operate in NSW and Registration fees to

spots” but can surface anywhere at

representing the interests of Members in

operate in the ACT. This duplication of

anytime and this has placed the Security

industry matters in regard to industry

fees is a heavy impost on industry and

Industry, at all levels, under the

regulation, training issues, and our

represents a cost to industry with no

microscope. How do we manage such

relationship with the Police, and other

offsetting benefits to either the industry

threats? Are we equal to the task? Do

matters.

or to consumers. Additionally, the

we have the right people?

system of levying fees on Principals is

This new global security risk will

inequitable. A Principal who employs

continue to test us as corporations and

400 people pays the same registration

individuals implement change in their

fee as a Principal who employs only 4

ways of life. This brings with it the

people. We support the concept of

challenge of keeping pace with

ACT Branch Executive Director’s Report Year In Review Cabler Services Directors’ Profiles Committees

The ACT Branch of ASIAL represents approximately 90% of the persons engaged in the manpower and electronic security sectors of the security industry in the ACT. The profile of ASIAL as the peak industry association in the ACT is very strong. A number of

State Branch Reports

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The Branch has held regular meetings almost every month. These meetings have been very well attended by Members and their guests. I would particularly like to thank the other Branch Executive Members, Steve Carr (Vice Chairman) and Peter Bourke (Secretary) for their support over the past year.

mutual recognition under a licensing regime whereby operatives should meet appropriate qualifications and criminal records checks, and should only be required to be licensed in the State

The ACT Branch has formed a close

where they are based, as is the case with

working relationship with the

driver’s licenses.

Australian Federal Police during the year. This has included providing direct

The ACT Branch of ASIAL supports national uniform regulation of the

technology, procedures and management.

Following the events in New York, the commercial insurance market took the opportunity to force their global impact on us all, as premiums increased, cover decreased and some facilities vanished.

Yet again more challenges.

Now, more than ever, it is even more

operational assistance and crime

security industry modelled along the

prevention measures. The Branch has

lines of the NSW Security Industry Act,

also formulated an alarm response

with some minor amendments as

protocol with the Police as part of

currently proposed by the National

working with national office on the

office of ASIAL. The ACT is a small

National Response Protocol.

drop in a much larger NSW ocean;

Representatives of the Branch met with

virtually all security companies based in

Mr John Stanhope, MLA, who was then

the ACT also operate in NSW. A

leader of the opposition in the ACT

regulatory scheme in the ACT, which is

Legislative Assembly prior to the

different to that operating in NSW, is

elections for the new Assembly. Mr

both irrational and anomalous.

Stanhope is now the new Chief Minister

The ACT Branch of ASIAL is hopeful

of the ACT. We expressed concerns that

that the new Government will bring

the Department of Fair Trading is not

regulation of the ACT security industry

adequately exercising the enforcement

into line with that in NSW, along the

who have resigned during this period

provisions it has at its disposal and is

lines proposed by ASIAL.

and why. A number have exited, largely

sidelining the industry in the operation of the present Industry Co-regulatory

Hugh Poate Chairman

Scheme. The scheme is being

important for us to ensure that we, as companies and individuals, are lifting our game and stepping up to the next level. Training, compliance and licensing, the cornerstone of the Industry in New South Wales, are the tools in our quest to satisfy customer demands and the management of potential litigation.

The statistics of NSW Membership over the past year shows a growth of just over 300, similar to last year. What is interesting is the number of companies

due to the difficulty and cost associated with securing adequate insurance coverage and the tougher market conditions.

administered as purely a revenue-raising scheme rather than a proper industry

NSW Branch

The number of NSW Members that

regulatory scheme. Despite an industry

Another busy year comes to a close and

have been inspected, in line with our

submission to the Director of Fair

the challenges presented to us during

compliance obligations topped 384, and

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some have elected to resign from the Association (Industry) rather than face the rigor of inspection. It is important to note that ASIAL is about changing the culture of compliance, not terminating Members. Subsequently most who were initially non-compliant have responded well and rectified issues when reinspected.

The many breakfast briefings and workshops were focused toward the small security business with topics such as Industrial Relations, Tendering, Compliance and Marketing covered.

Workshops in the coming year will continue along this theme.

Due to unfortunate circumstances, there were forced changes (all necessary) to the way Cash in Transit is managed and, during the year, the Interim Award was handed down. This has undoubtedly reduced the number of operators prepared to take risks and improved the methodology of those who are professionals in this sector of the market but there has been a cost.

In summary, ASIAL in New South Wales is in very good shape; Membership is strong and growing.

Thanks go to all Members of the Branch Executive and the Secretariat for their considerable efforts over the year.

Oh, and important for all cablers registered under the ACA Cabling Provider Rules, the clock is ticking, you have less than 12-months to satisfy the training requirements to convert from Transitional to Full Registration.

Kevin McDonald Chairman

Qld Branch In the period under review, the Queensland Branch organised regular monthly meetings of Members.

Input was sought and provided relating to the review of ASIAL Articles of Association and matters concerning the ACA registration process, where ASIAL is an Accredited Registrar.

The Branch, like other Branches throughout Australia, was involved in the overhaul of the Asset Security Training package (PRS98) and the development of firearms and defensive tactics (FADT).

Training delivery in Queensland by some Registered Training Organisations has been a problem and the ITAB and the Police have conducted audits.

Discussions, as part of the Police Liaison process, were conducted relating to security licensing and the expectation that this would move from

exemptions for our sector.

The Branch continued to work with the Queensland Fire and Rescue Service (QFRS) on ongoing issues.

In addition, the Branch has been involved in receiving information, liaison and input into National Committees, such as the National Alarms Committee and National Training Committee.

Representatives from the Branch attended the Strategic Review held at Kooralbyn in June and fully participated in the revision and development of ASIAL goals.

An important local issue, that had to be addressed, was licensing relating to the installation of smoke detectors following the Childers back-packers tragedy. The Building Services Authority failed to interface with the security industry adequately and lacked knowledge of how our sector functions. This was soon rectified and the efforts of the Branch Committee secured important

Year In Review Cabler Services

A number of Member-related matters have come before the Branch including complaints, vetting of new applications and Member processing.

Difficulties in the relationship between the Branch Committee and other areas of ASIAL have come to a head and these are being worked through in a process initiated by the National Executive Council.

Fair Trading to a Police jurisdiction.

The Branch, as a member of SIRC, was party to a submission to the Queensland Government on National Competition Policy as it relates to security legislation.

Some aspects of this joint submission departed from national policy, where national uniformity and consistency is the objective, with the consequence that ASIAL has distanced itself from the SIRC submission and has withdrawn from that organisation. Submissions have been lodged from the national office and ASIAL’s government relations person, Larry Circosta, is progressing matters.

Executive Director’s Report

SA Branch An active programme throughout the year has involved many on the Branch Executive Committee and other Members.

Several functions have been held, many with guest presenters on topics of interest and relevance.

Liaison and consultation continues with the Police and Private Security Liaison Committee (PPSLG) but the Branch is concerned at the inertia that is creeping in and evident and we question its value unless it becomes more responsive to industry and proactive.

Portfolios were established covering the key areas of membership, business and consumer affairs, firearms safety and training, control room standards and alarm management. In the latter case, this has included providing direct operational assistance for an alarm response protocol with the Police as part of working with national office on the National Emergency Response Protocol.

Membership has continued to increase slowly and the system of processing applications and acceptance refined.

Special appreciation is extended to Bruce Long and others on the Committee for their considerable efforts in this regard.

The Branch has continued to liaise with the Office of Business and Consumer

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Affairs but we have expressed disappointment and concern that the Department is not adequately enforcing the compliance provisions of the legislation that it has at its disposal. As supporters of the national model for regulation, SA would like to see more action locally leading toward that end.

Meetings have been held and some changes, for instance in the area of training requirements, are beginning to come about.

The Branch was actively involved in the strategic review at Kooralbyn and welcomes the new goals, in particular the insurance initiative, which is supported wholeheartedly, and the strengthening of Branches with the appointment of a local Member Services personnel. SA has advocated this for some time in this State and we are hopeful that its proposition to the NEC will soon be a reality.

The Branch continues to monitor cabling developments and input into the national office efforts to improve this area. We have raised issues like the mode socket installation with star wiring.

A work in progress is a proposal to Workcover relating to employment classifications within the security sector and the consequent rates of workers compensation.

Finally, I would like to express my appreciation to those who put in the effort to achieve our aims and record our thanks to Kathy Matthews for her special contribution, as Secretary.

Michael Bonaccurso Chairman

TAS Branch This year has seen many changes in the security industry in Tasmania. This includes my own personal change, as I have recently left the comfort of the corporate world to form my own company. I look forward to the challenges that lay ahead.

Of highest priority was the review of

the security legislation. In concert with the national office, a submission from ASIAL was lodged, based upon the preferred national model. In May this year our representations were followed up by a visit to the State by Larry Circosta. He, John Barker, our government relations advisor, and I were in parliament in Hobart to witness the passing of the new Security and Investigations Agents Act, 2002.

The previous night, over dinner, we had discussed possible tactics and outcomes should the Bill not get through (or more correctly who was favored to win the world soccer cup final). However the Bill did get through and we are now meeting with government on a regular basis to discuss its implementation phase, the date for which is set as January 2003.

Specific matters that have been discussed regarding development of the regime and requiring ASIAL’s input are: ■ An appropriate definition and requirements to satisfy ‘good character’ ■ Competency Standards — grace period to allow qualification for new Certificate ll, 6 months. The core components e.g. first aid, OHS, and firearms issues would need to be completed within a specific period of time? What would industry employers require? And what upgrading issues require addressing?

■ The Register of Licensees. Access to the register, name, address, and license number, via Internet is being contemplated. It is proposed to place the onus on the employer to ensure the employee is licensed. Is there any Industry sensitivity?

The Government genuinely wants to learn more about our industry and through the efforts of John Barker and me, we have been taken into the field to meet our Members and to discover first hand the difficulties that sections of our industry have to deal with. We have further plans for at least another two field visits to pursue this goal.

In addition, we intend to conduct planning sessions with the goal to improve ASIAL’s profile within the business community and public and to facilitate input from Members.

Subjects to be discussed will include: ■ ASIAL’s profile, ■ Local ASIAL representation, ■ Government and Corporate links, ■ The future (technology/public opinion/compliance/insurance etc) It would seem the work is only about to begin.

The Executive Director visited the State for the AGM, presented upon developments at ASIAL and was received enthusiastically by our Members.

We are delighted to welcome back Max Downey onto our Branch Committee.

Tasmania Branch records its appreciation to all Members, ASIAL’s Board and staff for your support during last year and as we rapidly proceed with the next exciting chapter.

Malcolm Wolfe Chairman

Victoria Branch It was with sadness that the early part of our year saw illness strike down Graham Palmer, one of our most appreciated and respected Branch office bearers. His death deprived us of his industry knowledge, networking and commitment to ASIAL, and his friendship. Graham will be sadly missed.

Although it is always difficult to replace people such as Graham, it is exciting to see that in Victoria we have others willing to step up to the challenge of promoting ASIAL, as our peak industry body.

The challenges we face have been and are many, including the alignment of our regulatory framework towards the preferred national position, that is a necessity for our industry to meet society’s expectations of a truly national professional industry.

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We continue to move through the many delays that legislative change presents and become frustrated by the lack of political commitment to distinguish the wood from the trees in an attempt to provide the framework needed to meet our future challenges.

rewarding experience. We have had to balance our own busy work schedules with our ASIAL duties and we have experienced some serious distractions, with illnesses, operations, babies being born, businesses being restructured, etc, etc.

Australia Post, Commercial Agents squad, community policing, etc. chaired by an assistant Commissioner of Police providing a forum for dialogue and information exchange between the industry and the police executive for a safer WA.

ASIAL in Victoria is recognised and respected as the ‘Industry Voice’ and this will only strengthen as our membership grows. Our communication and networking with Police and other industry and government organisations has been significant and will continue to receive

Earlier this year, we lost our Membership Services Officer, which created an additional load. The national office has commenced a process to engage a replacement to provide the State Branch with the support (on the ground) that we need. We do of course receive considerable support from the Sydney office and acknowledge and appreciate that.

Development and implementation of the “look, lock, leave” awareness campaign at shopping centres and public car parks.

high priority with our new Committee.

With the appointment of a paid local Membership Services Officer, supported by the national office, strength has returned to the Branch. The presence we have been able to develop, the improved Member communication and the responsiveness in all Branch dealings will form the benchmark for other States.

We thank Julie Doyle for her efforts and look forward to the development opportunities being presented to the Victorian Branch.

With such a diverse industry and the complexities of technologies that underpin many aspects of our industry, we should not forget that we are still a ‘people industry’ with the requirement to inform and educate Members and the public alike. This leaves the Victorian Branch with the challenge of being responsive to our Members and responsible for the development of our industry and the national position of ASIAL.

From the outset, I’d like to take this opportunity to thank the Committee, which has worked on behalf of the WA ASIAL membership over the past 12 months.

Our most visible activities this year were to organise three general meetings, which were fairly well attended and provided the opportunity for briefings and debate on topical and important issues, as well as the opportunity for networking.

We had an overview of the South African security industry by Geoff Newby-Butt, we had an interesting and lively debate on the mass marketing of electronic security systems and most recently we had a briefing by Terry Murphy on the national model of industry regulation and ASIAL’s planned industry insurance proposal.

Peter Johnson

ASIAL has representation on a number of industry bodies, which have impact upon industry policy in WA. These include:

Chairman

1. Police/Security Advisory Committee.

2. Alarm Response working group.

WA Branch It has been an interesting first year for ASIAL in WA. The State Branch Committee has met regularly and I think I can speak on behalf of all the Committee that it has been, on balance, an enjoyable and

3. Department of Housing and Works.

■ Police/Security Advisory Committee: A broad spectrum representation of industry peak bodies, including ASIAL, ASIS, SAIWA, CCIA, MLAA, Inquiry Agents, WAMA,

Development and distribution of guidelines for community security patrols to local government.

Review of, and recommendations for, provisional short term licences for entry-level security officers and crowd controllers.

Review of training standards within the security industry, proposing and lobbying at senior executive levels within police, Industry Training Council and ministerial departments, the auditing of security industry Registered Training Organisations which has resulted in the clean up and shake out within that sector with a consequent raising of training standards.

Review (on several occasions and in several versions) of the Security and Related Activities (Control) Act and proposals for the introduction of an industry Code of Conduct.

Review and recommend the closure of the moratorium period relating to pre-license approved training.

Consider and oppose proposals to minimise entry-level training in the crowd control arena.

Foster and promote the development of a generic ‘hype’ model (Hillarys youth project enquiries) for security, police and local government personnel to work effectively and harmoniously with youth in shopping centres and other community environments.

■ Alarm Response working group: A security industry representative group comprised of industry peak

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bodies including ASIAL, ASIS,

In consultation with central stations,

Activities (Control) Act 1996 and

SAIWA, community policing,

conducted trial to pre-screen duress

Regulations 1997.

Commercial Agents squad, police

alarms emanating from domestic

communications and other

code pads which resulted in a 23%

Cabler Services

interested parties formed specifically

reduction in all duress alarms being

Directors’ Profiles

under the stewardship of the Deputy

passed to police communications

Commissioner of Police to review

and which translate to a reduction

and make recommendations for the

of 50% in domestic duress alarms

reduction in the high incidence of

being passed.

‘false’ alarms being passed to police.

Recommend that the policy for

Meetings chaired by an industry

police response to alarms be

representative and co-chaired by the

amended to include the policy for

ASIAL’s position springs from a well-

the supply and installation of

developed understanding of the

Collate and review statistics that

emergency devices and that domestic

NSW experience and the context of

demonstrate that only 4% of alarms

code pad duress activations be

security regulation from a national

attended by police are genuine crime

addressed as category B alarms in

perspective. After viewing the final

scenes.

the first instance.

draft outcome of the JET process,

Improve industry credibility by

Identify for further investigation

ASIAL chose to forward its own

gaining the recognition of police that

other factors contributing to the high

systems mostly do not false alarm in

submission to the Minister. ASIAL’s

incidence of ‘unwanted’ domestic

that they are performing effectively

submission acknowledged the

duress alarms and ‘unwanted’

but detecting activity that is not

duress alarms emanating from

necessarily a crime scene and hence

commercial premises.

Executive Director’s Report Year In Review

Committees State Branch Reports

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OIC, police communications.

‘unwanted’ by police.

The Branch thanks John Dennison for

Research, develop and recommend

his considerable efforts and involvement

policy for police response to alarms

in those two committees.

which resulted in a reduction of 67% in the number of alarms being

■ Department of Housing and Works:

ASIAL had a number of meetings with SAIWA and ASIS under the auspices of the “Joint Executive Team” (or JET). A number of principles were established, where agreement was reached, however, there are a small number of points of difference in respective positions.

process and highlighted the key areas of commonality.

We look forward to the next stage in the review process, which we anticipate will be sorting out the detail of any proposed changes.

Finally, it is a truism to suggest that

reported to police communications,

The committee has been working

from 55,000 per year to 18,000 per

towards the development of a more

year. Police will respond to

refined and efficient process for

as good the people that make them up. I

“category A” alarms and the

government tendering. It seeks to

would urge anybody thinking about

industry is responsible for all other

develop the means to more closely

getting involved in the committees or

or “category B” alarms.

match the works to be tendered and

working groups of ASIAL to do so — it

the capability of the tenderers.

does involve time and energy but, if

Investigate the increasingly high

organisations and associations are only

approached in the right way, can be

incidence of duress alarms,

■ Ministerial Review.

approaching 1000 per month of

As all would be aware, the Hon.

which only 2% are found to be

Minister for Police is conducting a

Gary Robinson

genuine.

review of the Security and Related

Chairman

enjoyable and highly rewarding.

Asial Annual Cover 02

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ASIAL Vision | We are the leading security association where membership is a mark of distinction and is valued by the members, general public and government.

ASIAL Mission | ASIAL is dedicated to supporting members, promoting standards and safeguarding public interests.

AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED

33RD ANNUAL REPORT 2002 ASIAL Strategic Model

GOALS 1

2

Develop and launch an insurance

Facilitate the adoption of a

5

Initiate a public awareness campaign

scheme offering affordable cover for

consistent national model of

6

Streamline the Rules and

the security industry

regulation in each State and Territory

Regulations relating to disciplinary

Reactivate the SecureGold program

action for Members who do not

Improve communication to and from

3

4

members and other stakeholders

comply.

NATIONAL EXECUTIVE COUNCIL

SECRETARIAT Executive Director

Terry Murphy

Insider Advertising Manager

President

Antony Elliott

Executive Assistant

Tania Laird

Event Coordinator

Vice President

Brian Foster

Corporate Development Bryan de Caires

Secretary

Peter Rae

Member Services

Committee

Michael Bonaccurso

Arzoo Nojavan-Mokri

Insider Graphic Designer/Production In-House Graphics

Bob Bruce

Ken Devine

Government Relations

Ged Byrnes

CONSULTANTS

Mark Pasquale

Leonie Cox Cox Consulting

Larry Circosta

Fraser Duff

Victorian Member Services Julie Doyle

Central Station Certification ATSC

Peter Johnson

Cabler Services

Compliance Inspection

Neville Kiely Nigel Longhorn Kevin McDonald Hugh Poate Gary Robinson Tom Roche Malcolm Wolfe

Richard Rolls Sineenat Khantaracha

Administration/Accounting Services Fran Meem Tracey EatonWieckmann

Security Industry Audits Pty Ltd Human Resource Outcomes

Auditors

Foster Raffan

Solicitors & Attorney

Alexander & Assoc.

Industrial Relations

Chris Delaney & Assoc.

C O N N E C T I N G T O S E C U R E

T H E T H E

I N D U S T R Y F U T U R E

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ANNUAL REPORT

ANNUAL REPORT 30 JUNE 2002

30 JUNE 2002

Connecting the industry to secure the future

AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED

Suite 306, 10-12 Clarke Street Crows Nest NSW 2065 • PO Box 1338 Crows Nest NSW 1585 • Ph: (61 2) 9906 4780 • Fax: (61 2) 9906 4202

ASIAL, Your Mark of Distinction

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AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED A.B.N. 91 000 813 365