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ANNUAL REPORT
ANNUAL REPORT 30 JUNE 2002
30 JUNE 2002
Connecting the industry to secure the future
AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED
Suite 306, 10-12 Clarke Street Crows Nest NSW 2065 • PO Box 1338 Crows Nest NSW 1585 • Ph: (61 2) 9906 4780 • Fax: (61 2) 9906 4202
ASIAL, Your Mark of Distinction
Freecall: 1800 804 510 • Email: security@asial.com.au • Web: www.asial.com.au • ABN 91 000 813 365 • Master Lic. No. 407562064
www.ihgdesign.com ©2002 design.print.web
AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED A.B.N. 91 000 813 365
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ASIAL Vision | We are the leading security association where membership is a mark of distinction and is valued by the members, general public and government.
ASIAL Mission | ASIAL is dedicated to supporting members, promoting standards and safeguarding public interests.
AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED
33RD ANNUAL REPORT 2002 ASIAL Strategic Model
GOALS 1
2
Develop and launch an insurance
Facilitate the adoption of a
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Initiate a public awareness campaign
scheme offering affordable cover for
consistent national model of
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Streamline the Rules and
the security industry
regulation in each State and Territory
Regulations relating to disciplinary
Reactivate the SecureGold program
action for Members who do not
Improve communication to and from
3
4
members and other stakeholders
comply.
NATIONAL EXECUTIVE COUNCIL
SECRETARIAT Executive Director
Terry Murphy
Insider Advertising Manager
President
Antony Elliott
Executive Assistant
Tania Laird
Event Coordinator
Vice President
Brian Foster
Corporate Development Bryan de Caires
Secretary
Peter Rae
Member Services
Committee
Michael Bonaccurso
Arzoo Nojavan-Mokri
Insider Graphic Designer/Production In-House Graphics
Bob Bruce
Ken Devine
Government Relations
Ged Byrnes
CONSULTANTS
Mark Pasquale
Leonie Cox Cox Consulting
Larry Circosta
Fraser Duff
Victorian Member Services Julie Doyle
Central Station Certification ATSC
Peter Johnson
Cabler Services
Compliance Inspection
Neville Kiely Nigel Longhorn Kevin McDonald Hugh Poate Gary Robinson Tom Roche Malcolm Wolfe
Richard Rolls Sineenat Khantaracha
Administration/Accounting Services Fran Meem Tracey EatonWieckmann
Security Industry Audits Pty Ltd Human Resource Outcomes
Auditors
Foster Raffan
Solicitors & Attorney
Alexander & Assoc.
Industrial Relations
Chris Delaney & Assoc.
C O N N E C T I N G T O S E C U R E
T H E T H E
I N D U S T R Y F U T U R E
33RD ANNUAL REPORT 2002 CONTENTS Vision
2
Mission
2
Goals
2
President’s Report
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Secretary’s Report
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Executive Director’s Report
6
Year In Review
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Cabler Services
11
Directors Profiles
12
Committees
15
Alarm
15
Vehicle Security
15
Manpower
16
CIT (Cash In Transit)
16
Training State Branch Reports
18 19
ACT
19
New South Wales
19
Queensland
19
South Australia/Northern Territory
19
Tasmania
20
Victoria
20
Western Australia
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CONNECTING THE INDUSTRY TO SECURE THE FUTURE
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On behalf of the elected Board of Directors of ASIAL (National Executive Committee), I am pleased to submit my first report, as President, to our growing ranks of valued Members. Last November, when taking the baton from Larry Circosta, the retiring President, I realised that, despite its strong, continuous and successful rise to become the leading, representative, private security organization in this country, ASIAL now had to face a different set of challenges for the future and the task had fallen to me to lead ASIAL through that next phase. I was encouraged by the depth and variety of talent and skills that is the ASIAL Board and NEC and the capability and support available from our staff at the national office. I was also relieved when Larry Circosta accepted the NEC invitation, as Past President, to sit on the Board in an advisory capacity, without voting rights and the valuable support he has provided me with over the past year. The role of your Board has many dimensions. It is there to maintain strategic focus and set direction; it has to formulate policy and monitor the implementation of the business plan; it must maintain the support and confidence of all our Members, large and small, and assist them in their endeavours to grow their businesses and the security industry as a whole and it is there to meet a number of expectations of government and the community, particularly in complaint management and compliance. ASIAL has a legacy of respect, trust and openness that it has earned through a culture of good governance and which it will protect with vigor. The principles of this are well understood and accepted by your Board and characterised by care and diligence, honesty and integrity in all matters that it deals with. Whilst often maligned, by other uninformed parties
within our industry as representing only the interests of the large players, ASIAL has steadfastly applied itself for the benefit of all its Members. In the period under review, there have been five meetings of the Board and, in between those meetings, six meetings of the Committee of Management. This Committee, formally established at the last AGM, with the review of the Articles, comprises the Office Bearers, Past President and Executive Director. All Directors are invited to attend as observers, if they are available, and I am pleased to report that many do. The Committee of Management overviews the timely implementation of NEC policy and decisions. It also monitors planning and committee activities, the integrity of internal controls in financial management, audit, investment, statutory compliance and risk-management. It makes recommendations to the NEC on a raft of issues including the secretariat and the performance and accountability of Committees, Branches, Management and Staff. The Board allocates a number of portfolios to Directors. These usually reflect the key sectors of our industry, such as electronics, manpower, physical and barrier protection, and cash-in-transit but also cover specialized areas that ASIAL must involve itself in, like training, insurance and government relations. In most cases, National Committees, with the participation of the wider membership, assist those Directors in their work. Details of their achievements are contained in the pages of this Annual Report. Each Branch Committee is represented on the Board by its elected Chairman. Branch Committees play a significant role in membership processing and networking and by inputting into the other key portfolios. I have presided over a Board and associated National and Branch
Committees that are extremely busy. When you consider the demands placed upon them, and that their time is unpaid and given unselfishly, their commitment to ASIAL and the industry must be applauded. Highlights for the year, in my view, are the establishment of a workable, vision-directed strategic plan, the excellent work that ASIAL has done in many States to advance the National model for uniformity and consistency in all regulatory regimes, the development of ASIAL’s initiative in relation to industry-controlled insurance, the allocation of additional resources to the development of Branches, where we have engaged local Member Services personnel, the strengthening of Member Services and Codes, and the bedding down of ASIAL as an accredited Cabling Registrar. These are merely a fraction of the recent accomplishments and activity that ASIAL has engaged in. When you read through The Year in Review you will appreciate the broad scope and involvement ASIAL has in the security community. In going forward, we all recognize that there is scope for significant improvement in the security industry and I am confident, more than ever, that ASIAL is prepared to exercise its leadership role in delivering the right outcomes. The Association is on a path of continuous improvement and you the Members are the beneficiaries as you access that special ASIAL Mark of Distinction. Let me conclude by acknowledging the critical role played by our dedicated people, whether elected or paid staff member, and by thanking them for their contributions over the past year.
Antony Elliott President
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ASIAL has recorded another solid
months.
growing readership base. Crimewatch,
year, with growth in revenue exceeding
If the study indicates that the Captive
the national publication for Crime
9% over the past year. Our overall
Scheme will be financially viable, we
Stoppers Australia, which is published
financial result was a small loss of
will progress matters as quickly as
by ASIAL, was recently awarded the
$11,025, which was in line with our
possible.
runner-up prize in the Special Report
recast annual budget. It has certainly been an interesting year for the Security Industry, with lots of changes taking shape on the legislative front and plenty of action out there in the marketplace.
ASIAL’s Member compliance inspection programme for NSW is
category at the recent Crime Stoppers International conference in Canada.
now well underway, with several
The launch of our monthly on-line
hundred Member inspections
newsletter, First Alert, in December
completed. A large proportion of
last year reflects ASIAL’S commitment
Members have achieved full
to providing timely accurate and
Once again ASIAL experienced strong
compliance, with the remainder
relevant information to our Members.
growth in membership with over 400
working towards meeting the
The response to this new service has
new members joining us during the year.
necessary requirements.
been very favourable.
In Victoria, Julie Doyle has joined
As noted in last year’s report, ASIAL
Other areas of intense activity that
ASIAL as ASIAL’s new Member
is a Cabling Registrar accredited by
impact upon our financial
Services Officer. Julie has risen to the
the Australian Communication
performance are government relations,
Authority. During the year our
especially at this time when many
registrations increased by over 30%,
States are reviewing their security
with new cablers coming from a range
legislation, investment strategies, and
of industries, including data, electrical,
internal accounting controls and
telecommunications and building
systems.
challenge whole-heartedly, and is extremely well regarded by our Victorian Members. We look forward to Julie’s input to the Association over the next twelve months and beyond. It is ASIAL’s intention to appoint Member Services Officers in other States, as our financial capacity permits, to allow us to expand our activities and support in those States. Insurance has had a big impact on all of our Members and industry in general. Members will be aware that Public Liability insurance is both difficult and expensive to obtain. ASIAL is presently evaluating the possibility of setting up a Captive Insurance Scheme for Members — so
automation.
As previously mentioned, we intend to
According to ACA data, ASIAL
continue to expand our Member
achieved the second highest rate of
Services during the coming year and,
growth amongst all Cabling Registrars.
to this end, we are budgeting for a
Our ASIAL Website has been
small trading loss, which can be easily
continually up-dated throughout the
met from our existing reserves.
year, and continues to go from
ASIAL continues to provide leadership
strength to strength. We attracted over
for the Security Industry through the
70,000 visitors during the past year,
promotion of higher standards and
and the numbers are steadily climbing.
greater professionalism.
Our Website is one of the most popular sources of information on the
We are all looking forward to a challenging twelve months ahead.
that we can pool our resources to
Australian security industry, though it
obtain affordable insurance. We have
does require ongoing financial
set aside funds for the purpose of
resource.
completing a feasibility study, which
Security Insider continues to deliver
Peter Rae
will be completed over the coming
high quality and topical editorial to a
Secretary
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As one of the most dynamic and rapidly
Ruthven, indicated that concerns also
relationships with all its audiences. The
growing sectors of the Australian
include:
journey that started in the Hunter
economy, the private security industry
■ Safety/integrity of property and
Valley, last year, and laid down ASIAL’s
provides employment for over 130,000 people and plays a vital and everincreasing role in safeguarding the
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equipment ■ Vandalism and terrorism
goals, was revisited this year at Kooralbyn in Queensland. ASIAL reviewed its goals, assessed them for
■ Theft and shrinkage of stock
ongoing relevance, refined them and
households.
■ Corporate fraud
determined new ones.
ASIAL’s membership of around 3,000
■ E- commerce fraud
A major priority of ASIAL has been to
security enterprises represents
■ Corporate governance and duty of
find a resolution to the insurance
interests of business, government and
approximately 85% of the industry.
care
dilemma facing all Members, by leveraging the buying power of the
Whilst the manpower sector has
■ Theft of intellectual property
continued to grow, electronic security is
■ IT terrorists and hackers
as far as is possible, from the vagaries of
■ Safety of personnel (especially
the commercial insurance cycle. This it
eclipsing it with innovative and leadingedge solutions. With the development of technologies such as digital CCTV, biometrics, smart card access control, GSM wireless technology and fibre optic technology, consumers now have a
abroad) ■ Pro-active security versus reactive ■ Costs of security (direct and indirect)
Membership and isolating the industry,
hopes to do with the development of its own captive scheme, incorporating a Risk Retention Vehicle. A feasibility study is currently underway. ASIAL has allocated significant
growing range of solutions to choose
Many of these challenges are new to the
from. Manpower services account for
security industry, but it is clear when
about 53%, electronics 47%.
you look at the technology and services
According to reliable industry sources,
now being offered that the industry is
the revenue generated by the security
responding decisively and effectively.
industry is approximately $4 billion
As the security industry becomes more
same in Queensland and SA in the
each year and forecasts predict growth
professional and new technologies
near future. Branch personnel want to
by between 4-5% over the next three
emerge, the opportunities are
become more and more involved in
years.
enormous. With these opportunities
the decision-making processes of
In its response to the ever-changing
come obligations to ensure that these
ASIAL and this is to be fostered and
challenges placed before it, the security
services are provided in a professional,
encouraged.
industry is in relatively good shape,
consistent and reliable manner.
though there are a number of market
This is where ASIAL plays a crucial role
ASIAL is building momentum and has
distortions that require attention.
and, in the period under review, it has
created many improvements to its
Legislation is in place in all States and
not wavered from its focus and mission
services so that belonging to ASIAL will
improving levels of training are
to guide service improvements, through
be valued as a Mark of Distinction.
delivering higher levels of service.
compliance, to drive better value for its
Implications resulting from the events
Members, to effectively and responsibly
continued to grow, maintaining ASIAL
of September 11 are not the only area
promote Members and the private
as the leading, representative body in
of concern for business and
security industry and to deliver on our
the security industry, notwithstanding
government. At the National Security
key priorities.
that some smaller Members have found
Industry Forum held in Melbourne in
ASIAL has refined its strategic direction
it tough and, regrettably, in some cases,
March, leading forecaster, Phillip
to maximise opportunities and build
closed their doors.
resources to reinvigorating our Branches, encouraging grass-root participation and engaging local Member Services personnel in WA and Victoria. Plans are in place to do the
To meet the expectations of Members,
Membership in the period has
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The pieces of the jigsaw of ASIAL are now being put into place.
Secretary’s Report Executive Director’s Report Year In Review Cabler Services Directors’ Profiles
ASIAL has now rolled out its
important milestone for improved
the other Registrars escalated the issue
compliance programme in NSW and
training outcomes in the security
to the Board of the ACA, where the
several hundred Member enterprises
industry. A major change has been the
intended scheme was thrown out in
have been inspected. In some quarters,
detailed attention to the technical area,
favour of an alternative one devised and
there are significant issues with
where the national cabling
driven by industry. As this develops,
compliance and these are being worked
competencies have been introduced.
Members will be kept informed.
through methodically. As the
Apart from the ongoing IR servicing of
Special Interest Groups continue to be
programme beds down, Members are
Members, there has been considerable
an effective way to secure Member
seeing it as a valuable quality assurance
work in the Industrial Relations area
participation and address sector-specific
tool for their business operations.
with respect to the Cash-in-Transit
issues. In the period, considerable work
Networking opportunities for Members
Interim Award for non–armoured in
has been completed and headway made
continue to grow in number and
NSW. This was as a consequence of a
to recognize the special needs of dog-
strengthen. ASIAL is providing ample
regrettable but fatal incident in Sydney
teams in security and dog handling.
functions where Members may interface
last September. Since its introduction,
In the media, ASIAL has been vigilant
and learn from each other. These
to cover, by and large, improved safety
to ensure that Members’ interests have
include the Branch briefings, our annual
in that sector, ASIAL has assisted
been protected. Commentary has been
Conference and Exhibition, the annual
WorkCover and other stakeholders to
made on many issues raised in the press
National Security Industry Forum,
develop a Code of Practice for CIT.
or on radio or television.
workshops, seminars and even the yet
When this is introduced, the Interim
underused chat-room facilities on the
Award will lapse.
welcomed new staff to our team,
website.
A Revised Standard has been
continued to improve our systems and
In many States of Australia, in
introduced in the period, AS 2201.2
procedures, reviewed our structure and
particular Victoria, Tasmania,
Monitoring Centres. This Standard
strategic direction, and undertaken a
Queensland, WA and the ACT, there
establishes changes in performance and
detailed study into the present and
have been significant reviews of security
a number of other areas. Though not
future IT needs of the Association.
legislation. With expert guidance,
perfect, ASIAL will be recommending
It has taken time but the pieces that
ASIAL has been at the forefront in
changes as our constituency deems fit.
make up the complexity of the jigsaw of
meeting with the legislators, at all levels,
Changes are also being made to
a dynamic association, like ASIAL, are
their advisors and other stakeholders to
Standards in the Vehicle Security sector.
now being put into place to give us the
bring about national uniformity and
As ASIAL enters its second year as an
solid platform from which to propel the
consistency. ASIAL’s preferred National
accredited Cabling Registrar, the
private security industry forward.
Model is well documented and we are
importance in doing so has become
encouraged by the support of it from
My thanks to Directors, Committees,
apparent and vindicated our decision.
legislators and regulators around the
Members and Staff who have all helped
Throughout the year, the management
country. We are confident that there
to bring this about.
of the ACA has endeavoured to
now is a climate of inevitability that will
introduce a national cabling audit
eventually see it adopted by all States.
scheme that would have cost individual
ASIAL has worked with the PSTA in its
cablers (and their employers) hundreds
overhaul of the Asset Security Training
of dollars and overlaid the regime with
Terry Murphy
Package. This major review is another
another layer of complexity. ASIAL and
Executive Director
At the national office we have
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ASIAL Membership continues to grow with 402 new Members welcomed to the Association.
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THE YEAR IN REVIEW The private security industry
national licensing and compliance,
most states provided ASIAL with the
continues to undergo a period of
national training and development
opportunity to expand the scope of
fundamental and rapid change,
and its internal restructuring for
current legislation, to anticipate
presenting a number of issues and
better responsiveness and a more
change and future trends. Legislation
challenges that need to be addressed.
suitable policy framework but more
needs to ensure that companies
The continued consolidation of
work was required in communication,
maintain high standards of probity,
ASIAL following the Association
support and involvement of Branches,
occupational competency and
restructure last year has enabled it to
industry research and customer
equitable and safe workplace
meet those challenges more effectively
understanding and awareness.
conditions.
than ever before and position ASIAL,
SecureGold was revisited and the
Co-regulation is the way forward,
so that it may facilitate safe and high
insurance dilemma was workshopped
with the industry, at its expense,
quality private security for all
with a fresh approach emerging. An
taking responsibility for ensuring
Australians through national
intensive session was conducted on
compliance via a program of
leadership and meaningful
strategic marketing that helped to
structured and random audits.
partnerships.
focus the group on positioning and points of difference.
STRATEGIC PLANNING
The considerable material that came out of the weekend is being collated
ASIAL continued its strategic journey
into the ASIAL Strategic Business
with a weekend in Kooralbyn,
Plan, a blueprint for the Association
Queensland where once again thirty
over the next few years.
industry leaders from all over
A more or less uniform approach across all States would accommodate the mutual recognition protocols, which would enable a licensed operator in one State to be automatically recognised in another. There is a need to move beyond the earlier focus on manpower-based
Australia and staff focused upon the important rather than the urgent.
GOVERNMENT RELATIONS
security and recognize that installers,
It soon became apparent that the
ASIAL’s goal is for equity and
advisers, consultants and trainers on
consensus was that cultural change
efficiency in a national, uniform and
technical and electronic security
within the industry at this time was
consistent regulatory environment,
products have the same opportunities
even more important than structural
even if the governing legislation is
to misuse their privileged knowledge
change and as a consequence this area
State-based.
as security guards or investigators and
received a lot of attention.
Our policy calls for governments to
so should be under the same probity
ASIAL’s Vision, Mission and Core
engage the private security industry in
regime.
Values were revisited and confirmed,
a genuine co-regulatory approach and
ASIAL actively campaigned to have
and, whilst considerable headway was
work with it to establish higher
the national model established in
made on the Goals set down the
standards, an effective compliance
other States to achieve its goal.
previous year, there was intensive
system and workable complaint
Victoria, Queensland, Tasmania,
scrutiny on whether they were still
management mechanism.
Western Australia and ACT are all
relevant, how they should be changed
ASIAL’s position is that the current
going through review processes.
and the necessary next steps to
level of regulation provided by many
ASIAL retained specialist government
achieve them. It was recognized that
States is an unsatisfactory minimum.
relation advisors and engaged its Past
ASIAL was well advanced with
The current regulatory reviews in
President, Larry Circosta, to meet
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with legislators and regulators all over Australia. The results have been most encouraging with at least four States expected to introduce an acceptable regime in the near future.
INSURANCE Since the collapse of HIH, ASIAL has been actively pursuing insurance options for members. The concerns of Members are that there has been: ■ Premium increases without explanation, or rationale ■ Cover that is questionable or less than expected or required ■ Difficulty, if not an impossibility, to cover some areas like crowd control, guns, dogs. ASIAL, having exhausted all avenues through the commercial insurance market, believes that the favoured option is to establish an insurance captive scheme for Members and the industry, with some form of stop loss arrangement. The main theme of an ASIAL Captive might be that: ■ Insurance covers all security sectors with relevant protection ■ A possible investment opportunity for Members ■ Captive covers first few million dollars of claims
included a survey to gather critical insurance information to enable a feasibility study to be conducted.
MEMBER SERVICES Membership growth ASIAL Membership continues to grow with 402 new Members welcomed to the Association during the period. These numbers have swelled at a greater rate since, and, with the appointment of local member officers within most States, in the next period, ASIAL anticipates a significant jump in its coverage and representation.
compliance requirements and ASIAL also provides an Industrial Relations service to assist Members. Security Insider Magazine, issued bi-monthly, carries features on issues of importance to the industry. Members are regularly mailed, emailed or faxed with other matters of importance or issues requiring their attention ASIAL has committed significant time and resources into developing more effective means of communications with its Members and improving existing vehicles. The results include:
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■ Security Insider — bi-monthly national readership of 12,000,
Coupled with its Member acquisition programme, ASIAL has rigorously sifted through its database to remove delinquent accounts, those enterprises that have folded and those that are no longer actively offering security services.
■ First Alert — monthly email
Member processing is largely Branchbased with the Branch Chairman authorizing acceptance.
events — during the past 12
newsletter with a circulation of 3,500, ■ Website www.asial.com.au — 100,000 + visitors per annum, ■ Networking through Industry months, over 5,000 industry players and their clients have attended events staged by ASIAL.
COMMUNICATION The ASIAL website maintains up-todate information on all compliance issues with links to relevant legislation, consumer and media information, industry issues and ASIAL projects. Members also receive a regular electronic newsletter updating them on current issues and
COMPLIANCE In July 2001, following a successful pilot scheme, compliance inspections were commenced for NSW Members holding a Master Licence under the Security Industry Act 1997, its Regulation and mandatory Code of Practice. Members are selected at
■ Reinsurance for catastrophe and
Membership Growth
beyond retention level ■ Professional insurance provider
1,000,000
handles administration around
900,000
Australia
800,000
ASIAL Captive — Objectives
700,000
■ Certainty of cover for Members
600,000
■ Company Quality of cover —
500,000
Member’s needs & wants ■ Long-term stability in premiums ■ Control of claims management &
400,000 300,000 200,000
costs ASIAL recently wrote to all Members explaining the captive scheme and
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2000
2001
2002
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random to participate and ASIAL is required to inspect 20% of its Membership each year. Self-assessment checklists are completed upon renewal of Membership and inspection forms used by the independent inspectors may be downloaded from the website. Generally speaking, non-compliance is higher than satisfactory, requiring follow up validation inspections. Persistent failure to become compliant puts the Member at risk of losing the Master Licence and thereby having to exit the industry. 384 Members have participated in the compliance inspection process so far. New Members are formally inducted into ASIAL. At these sessions, the compliance requirements for Master Licence holders are given in a presentation. They are required to complete a Co-Assessment Compliance Checklist on the procedures and records to be maintained by a Master Licence holder. These sessions provide an opportunity for new Members to ask questions and clarify compliance issues. New Members are required to submit to a field compliance inspection within 6 months of joining.
NATIONAL EVENTS Once again the National Conference and Exhibition exceeded all expectations with greater participation by Members and more quality visitors to the exhibition. The ever-successful cocktail party, a feature of the event, was only eclipsed by the Gala Dinner and Awards presentation. The National Security Industry Forum is also becoming a successful feature of the security calendar. Held in Melbourne on the theme of national regulation, the sessions were highly informative and the panel debates lively. ASIAL’s Golf Day continues to be a
winner for networking opportunities.
valuable contribution to the industry.
The WA Security event was so successful that it will now be included regularly in the national events program.
VALUE-ADDED SERVICES
WORKSHOPS AND SEMINARS ASIAL has held several Member briefings on a raft of issues including the new Privacy legislation, insurance developments, cash in transit, industrial relations as well as presentations and panels by the Security Industry Council. In addition, ASIAL held a series of small business seminars on Business Planning, Industrial Relations, Compliance, Tendering, Training, Marketing, and Cabling Registration. The Small Business Seminars were a feature at ASIAL’s Security 2002 Exhibition and Conference. State Branch meetings are held regularly and Members can access the meeting schedule, agenda, and minutes on the website in the Members Area. ASIAL is increasing support for State Branches by the appointment of local Member Services Officers.
ASIAL Members receive special discounts on Mitsubishi vehicles. Discounts range from 10% to 15% depending on the vehicle being purchased. More information and the pricing schedule can be found in the Member Area of the ASIAL website. Other exclusive discount services that are being considered are a K-Mart Tyre and Auto Service Motorpass Card, Hertz Car Rental and AMP Home Loans. Other regular services available to members: ■ Industrial Relations advice from Chris Delaney and Associates. ■ Yellow Pages advertising. ■ Free subscription to the Insider magazine — Australia’s leading security magazine. ■ ASIAL’s Monitoring Centre certification scheme- discounts available for Members. ■ Discounts for participation in ASIAL’s annual security exhibition
SPECIAL INTEREST GROUPS Special Interests Groups have also been established to assess issues, review standards and legislation; develop policy, reporting recommendations to the ASIAL Board. These groups consist of ASIAL Members, police, government, and other relevant industry bodies. Groups that have been established to date include, Alarms, Training, Dogs, and Vehicle Security. Future groups to be established are Information Technology, and CCTV. Working parties have also been formed to develop a Home Security Code of Practice for the industry and a national Emergency Alarm Response protocol. These forums provide members with an excellent opportunity to participate and become involved and make a
— the largest of its type in Australia. ■ Advertising for your business and services on ASIAL’s website. ■ Participation in Member forums, Branch meetings, workshops and committees. ■ Exclusive access to the Members Area of the ASIAL website containing a range of important information on the security industry and services available. ■ Chat rooms to talk to leading industry experts on a wide range of issues. ■ Broadcast email service to Members on important industry issues.
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CABLER SERVICES
President’s Report Secretary’s Report
ASIAL has now submitted to the Australian Communications Authority (ACA) its second Annual Performance Report since becoming accredited as a Cabling Registrar. The Report summarises the growth and development of the ASIAL Cabling Registry over the past year, and documents key activities, initiatives and achievements.
REGISTRATION GROWTH The past year has seen a 31% net growth in total ASIAL cabling registrations, and a widening of the industry base from predominantly security, fire and data cablers to all sectors, including telecommunications, electrical, building automation and lifts. ASIAL continues to service the largest number, among all Registrars, of previously unregistered/unlicensed cablers through provision of Transitional registration, information, and referral to trainers. At the same time, registrations in the Open, Restricted and Lift categories have grown by 215 percent. According to ACA data, as at July 2002 ASIAL was achieving the second highest growth in total registrations of the five Registrars. There has also been an increasing rate of conversion among registrants from Transitional to Full registration (it is a regulatory requirement that they do so before 2 October 2003).
SERVICES Chief among Registrar client services is information. Over the past year ASIAL has developed and refined this function through a number of channels. The Registered Cablers Area of the ASIAL web site is regularly updated with technical and regulatory news. Over the past year, this facility covered topics including Mode 3 sockets, network boundary star wiring in older residential premises, installation of conduit for communications cabling, earthing rules and network boundary distributors. The public access section of the site contains detailed information explaining statutory obligations under the Cabling Provider Rules (CPRs), and benefits of registration with ASIAL. Application packages are also downloadable. Also included is the full listing of ASIAL-registered cablers, updated weekly, while the site now hot-links to the ACA site, allowing wider access to other cabler listings. Via another link, ASIAL-registered installers may download the Wiring Rules and Labelling Notice, by permission from the Australian Communications Industry Forum.
Insider over the year included: the ACA’s consumer campaign; new cabling standards; what consumers expect from registered installers; home automation; Mode 3 sockets; conduit installation, and network boundary distributors. A 3-year electronic subscription to Insider remains an ASIAL registration benefit. At Security 2002 in August, ASIAL hosted cabling training Members Chubb Training Services, Energy & Telecommunications Training Australia, J.B. Hunter Technology and Milcom Communications, as well as the ACA. All operated busy stands during the exhibition. During the year, ASIAL initiated its National series of Cabler Information Briefings. Five briefings were held in Melbourne in May, followed by a further three in Sydney during Security 2002. In presenting these briefings, ASIAL has worked in partnership with its cabling RTO Members and the ACA. All sessions so far have been fully subscribed.
ACHIEVEMENTS
Nationwide listings of cabling training organisations are also downloadable, as are training pathways for full registration.
Cabler Audits — what might have been: Facing exhaustion of allocated audit funding and continued pressure for industry compliance, the ACA planned to introduce a vastly expanded cabling audit scheme during 2002.
Cabling topics covered in Security
It proposed to increase the annual
Executive Director’s Report Year In Review Cabler Services Directors’ Profiles Committees State Branch Reports
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Antony Elliott Secretary’s Report Executive Director’s Report
Antony was first appointed to the National Executive in 1994. He has held the positions of NSW Branch Chairman and Individual Member
Year In Review Cabler Services
Division Chairman. He was elected President in 2001 and is dedicated to continuing the direction maintained by the
Directors’ Profiles Committees
an extensive career in the security industry
holds an Associate Diploma in Business in
spanning over 31 years. Peter has a degree in
Security Management. He has served as Chairman
Electrical Engineering and has held senior
of the Victorian Branch for seven years and has
positions in Wormald Security and Honeywell. His
represented ASIAL on the Victorian Police/Security
experience also includes overseas postings in
Liaison Group and the Alarms Response
South East Asia, the UK and Europe. Peter is
Consultative Committee (ARRC).
currently Managing Director of Electronic Security Pty Ltd.
Fraser Duff
Board under the leadership of predecessor Larry
Fraser began his career in the Public Sector as a
Circosta.
Michael Bonaccurso – SA Branch
specialist in the provision of training and adult
Michael is a licensed Electrical Contractor and
education. He was subsequently recruited by a
has been in the Electrical, Electronic and
Sydney based management consultancy firm in
Telecommunications Industry for over 20 years.
1993, where he was employed as the Human
Michael established MSE Alarms in 1989 and is a
Resource and Business Development Manager
solely owned South Australian business,
prior to resigning to co-found Passmore Duff
specialising in CCTV, Alarm System installation,
Corporate Risk Advisers in 1996.
Service and Monitoring.
Fraser’s qualifications include an MBA from the
Since joining ASIAL in 1997, Michael has
Australian Graduate School of Management
participated on the South Australian Branch
UNSW, Diploma in Adult Education from UTS and
Executive. In 1999 he held the position of SA
an Advanced Diploma in Security Risk
Antony played a crucial role in lobbying for the State Branch Reports
support of the ACA’s Executive, to establish a task force that has now designed an entire industry-
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self-managed compliance model, currently out for public comment. Antony is a Director of E & C Security Systems Pty Ltd, an electronics based security company where he has worked for approximately twenty years in the general management of the company.
Brian Foster
Branch Vice Chairman and was elected to
Management from CIT.
Brian has been employed in the Fire & Security
Chairman in 2000. Michael represents ASIAL on
Fraser is elected councillor on the North Region
Industry for over 30 years. Commencing with
the Police and Private Security Liaison Committee
Council for Australian Business Limited. He also
Wormald in 1969, his career has spanned
and the Security Industry Operational Safety &
presents as a seasonal lecturer at the University of
Engineering, Sales and General Management,
Training Committee.
Western Sydney’s Australian Centre for Security
culminating in his appointment to Managing
Research (ACSR). He is Chairman of the National
Director of Chubb Security Australia. A recent change in career sees Brian working in a strategic development role with SNP Security. Brian has been the Vice President of ASIAL since 1996. He is a Foundation Fellow of the Institute of Company Directors and a Fellow of the Australian Institute of Management. His experience includes board membership of Crime Stoppers, participation on the Security Planning Committee for the Sydney Olympics and representation within the Property Council of Australia.
Training Committee.
Bob Bruce Bob’s career in the security industry has spanned more than a quarter of a century. He started as a
Peter Johnson – VIC Branch
plain-clothes investigator with the Military Police.
Peter Johnson is a security professional of 29
During that period, he became directly involved
years standing and a past member of the Victorian
and worked closely with the Victorian Police
Police for 16 years.
Criminal Investigation Branch. Bob joined Mayne
Peter brings experience within the Security and
Nickless as a security officer and 16 years ago
associated industries having gained broad
took up a role of National Security manager -
industry and commercial experience through
Armaguard. Bob serves as Chairman of ASIAL’s
holding senior management roles in both the
CIT (Cash in Transit) Committee. He is also a
private and public sectors. Throughout his career,
founding member of Crime Stoppers board of
Peter has had extensive training and has had
management in Victoria.
significant involvement in operational
Peter Rae
management, personnel management, staff
Originally elected to the National Executive in 1982, Peter has had a long association with ASIAL. He was Vice-president from 1982 to 1984. In 1986 he again stood for election and served on the NEC until 1992. In 1993, Peter was
assessment, risk management, investigations,
Ged Byrnes Ged has been in the security industry for 22 years and is currently a Director of Protection Pacific
Peter’s qualifications include Advanced Diploma in
Security, a company that operates Guard, Patrol,
Security (Risk Management),Certificate IV in
Alarm, Access Control and Monitoring services. He
Workplace Training & Assessor, Certificate IV in
elected to the position of Secretary. He has had
Antony Elliott
Brian Foster
Peter Rae
training and recruitment.
Michael Bonaccurso Bob Bruce
Investigative Services.
Ged Byrnes
Fraser Duff
Peter Johnson
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Peter provides specialist training and consulting
was registered in 1994. In June 2002 Nigel was
the business including the fledgling control room
services for Domain Consulting Group and his
elected for the third year as Chairman of the Qld
during his university studies in the early 1980’s.
own organisation, Corporate Application.
Branch of ASIAL.
After completing his Arts degree he worked in a
Before joining the private sector, Peter was the
Nigel is also the Chairman of the Security ITAB in Qld
number of research and policy development roles
Officer in Charge Crime Scene Section at the
as well as being the Secretary for the BSITC in Qld.
before joining SESCO on a full time basis as
evidence presentation for major criminal
Cabler Services
Working Group, which formulated changed Police
Kevin has been involved in the security industry for
response protocols to alarms. He has been WA
with the Police service, Peter also performed
over 25 years and is the Alarms Manager of SNP
Branch Chairman since 2001.
duties within the Communication and Prosecution
Security, a founding ASIAL Member company.
Divisions and gained considerable experience
His career started with Wormald Security in the
whilst attached to the Coroner’s Office as
1970’s and he has extensive experience in
Coroner’s Assistant.
electronic security, sales, contracting, operations
Tom is the General Manager of SNP Security,
and monitoring. He has held sales and
established in 1923. SNP is a fourth generation family business, being the largest privately owned
Wormald, ADT Security, Group 4 Securitas and
security company in Australia.
Neville has been involved with ASIAL for many
Signature Security.
Tom has worked in the security industry for 21
Kevin is currently the New South Wales Branch
years. His experience includes 18 months
Chairman and has held this position since 2000.
secondement to Securicor in the UK during the
Neville is currently the Chairman of the Alarms
He is a Member of the Alarms Committee and
early 1990’s. He holds a Bachelor of Arts in
Committee and was involved with Standards
was active on the committee that established the
Economics and a Master of Management Degree.
Australia on the EL31 Committee reviewing the
training package for Asset Security. Kevin has a
Tom is a member of the Standards Australia
Standard for Central Stations. He is Managing
diploma in marketing management.
Committee reviewing the industry Standard for
was the first company in Australia to specialise in security monitoring services only.
guards and patrols, as well as the Property Services Committee.
Hugh Poate – ACT Branch Hugh has been in the security industry for 20 years and is currently Managing Director of ACT Alarm
Malcolm Wolfe – TAS Branch
Nigel Longhorn – QLD Branch
Systems, which specialises in electronic security.
Malcolm joined the Security Industry in 1982
Nigel Longhorn has a long history of involvement
He is also Director of the Canberra Security
coming from an Advertising/Marketing
in the security industry dating back to 1980.
Training Centre and is a police accredited weapons
background. He started with Chubb Security as
Nigel left the Army in 1985 (having spent time
instructor for the security industry in NSW and the
salesperson later to become Sales Manager and
adjusting back into the civilian environment,
ACT. Hugh holds a Bachelor of Applied Economics
eventually Senior State Manager.
training with Wormald) by then he was the
from the University of New England and a Diploma
In 1998 he joined Tyco as State Manager – ADT
Queensland Operations Supervisor for Wormald
in Basic Electronics from Canberra TAFE. He also
Security and has been growing the company in
International Security. During this time Nigel
represents ASIAL on the ACT Police/Security
Tasmania since that time.
covered the Commonwealth games, wrote the
Industry Liaison Committee; was on the Executive
first Airport Screeners exam for Wormald
of the ACT Security Protection and Investigative
International Security in accordance with Air
Industries Council (ACTSPIIC)’ and is a member of
Navigation Orders and then moved into Rosters
the ACT Government Crime Prevention Committee.
and Radio Operations. He moved on to Group 4 Security Qld in 1987 as Queensland Operations
He first became involved with ASIAL in the early 1990’s and in 1998 was elected as State Secretary and held that position for 2 years. Malcolm was elected Chairman of the Tasmanian Branch from 2000.
Gary Robinson – WA Branch
In September 2002, Malcolm embarked upon the
arrangements for the 1988 Brisbane Expo. Nigel
Gary has had an association with the security
new challenge of establishing his own business
formed his own company in 1989 and seeing the
industry since early teenage years when his
“Wolfe Security Services”.
need for a ‘Monitoring Alarms Only’ Central Station
father established SESCO Security in 1971. Over
created Electronic Security Queensland, which
the years he has spent time in various aspects of
Manager, where he supervised security
Neville Kiely
Nigel Longhorn
Kevin McDonald
Hugh Poate
Committees
Tom Roche
operational management positions both in
Director of Central Monitoring Services, which
Directors’ Profiles
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Neville Kiely
Chairman, Membership Committee.
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Gary has participated on the Alarm Response
Kevin McDonald – NSW Branch
investigations. During his sixteen and a half years
years and has previously held the position of
Executive Director’s Report
General Manager in 1990.
Victorian Police Forensic Science Laboratory, specialising in the collection, examination and
Secretary’s Report
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Tom Roche
Malcolm Wolfe
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number of individual audits from the existing 600 to around 10,000, and pass the entire cost on to industry.
other Registrars, drafting a framework for industry self audit and selfassessment.
installations in star-wired buildings without unwarranted cost, and/or delay, for the customer.
Under the planned scheme, individual registered cablers would have been obliged to sign up for audit, and pay a hefty additional fee each time they renewed their registration.
At time of writing, this draft framework was with the Authority for review, and hopefully approval.
Over recent months, ASIAL has met with the principal carrier, and other key industry stakeholders, to discuss potential solutions to this problem. We have proposed a remedy that would provide a “win-win-win” outcome for security installers, consumers and carriers alike.
On estimate, this could have inflated the cost of a three-year registration for each individual installer by $300–$400. From the outset, ASIAL rejected the ACA’s proposal, stressing that the system it prescribed would punish those installers who had “done the right thing” by becoming part of a regulatory system from which security technicians had been exempt before the introduction of CPRs in 2000. If introduced, the ACA scheme had the potential to inflict significant financial hardship on employers. It would also be likely to drive large numbers of installers underground: the exact opposite to the intended purpose of industry self-regulation. Consequently ASIAL led from the front, playing a key role in galvanising the five Registrars into a united force of constructive opposition to the proposed scheme, and putting forward alternatives that industry could live with. Together, we secured a summit meeting with the ACA Executive, where we made it clear that industry would not accept the proposed scheme, given the unjustifiable burdens it could impose. Fortunately, to their credit the ACA Executive listened. ASIAL and the other Registrars proposed an industrydesigned, industry-owned cabling compliance regime. The ACA agreed to an industry task force, comprising ASIAL and the
Key elements of the proposed industry-managed framework will include: ■ The facility for businesses to register at an acceptable annual cost, and thus be exempt from individual audit of their employees, in exchange for meeting appropriate quality standards and lodging annual self assessment returns; ■ An Industry Code of Practice, signing of which would be a requirement of business registration; ■ The maintenance of random compliance inspections, under the
Our proposal, currently with the carrier for consideration, would involve a Memorandum of Understanding qualifying ASIAL Members with appropriate cabling registration to obtain approved contractor status. Members seeking this recognition would be required to complete a special training module specified by the carrier. It is intended that this module would be available through ASIAL cabling RTO Members.
oversight of the ACA as Regulator, kept at the current level of around one percent; ■ No requirement for an exorbitant hike in the cost of individual registration; ■ A modest and affordable investment by businesses.
RTO CERTIFICATION: Currently in its final pre-launch development is the ASIAL Member RTO Endorsement Program, with the Agreement document now having returned from ASIAL’s legal advisors for final scrutiny.
Network Boundary issues — ASIAL takes up a cause:
This initiative will enable ASIAL to formalise the recommendation of its communications cabling RTO Members to its registered cablers.
In many older residential buildings, the carrier has wired phone points in what is termed a “star-wired” configuration.
As previously reported, this will incorporate, as a cornerstone, a quality control program to validate the integrity of training provided.
Here, it retains legal ownership of critical components in the vicinity of the network boundary, which only its authorised contractors may touch.
ASIAL Cabling Services now looks forward to another year of growth, and the opportunity to continue playing a key role on the National cabling regulatory landscape.
Therefore, security technicians cannot complete monitored alarm
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ALARMS COMMITTEE The Alarms Committee has had a very
package should have clear
Ambulance Services around Australia
active year and all areas of our industry
responsibility for their role and impact
so that we can produce factual details
have experienced changes that required
on the other parties. Financial
of services available, which will be
input from the technical group.
considerations such as rebates, charges
used to educate the market and reduce
The marketing of security alarm
for services, additional costs should all
the incidence of false claims made to
systems over past years has moved very
be declared and ASIAL has addressed
secure a sale.
quickly from the referral-and- quote
these issues in the new Alarm
The Committee is also producing a
type of selling to the mass marketing,
Monitoring Agreement.
Standard Industry Practice for
high volume approach. ASIAL has seen
The Committee has been very active in
procedures in transferring services
the need to prepare a “Code of Practice
providing rulings on AS 2201 Pt 2
between Companies. There are many
for the Marketing of Home Security
Monitoring Centres published in
poor practices, which need to be
Systems” in which we seek to set
September 2001. This is the fourth
addressed including the ownership of
standards which are far more stringent
edition from the original 1978 edition
the programmed information in the
than normal to ensure that our Industry
and, as a total rewrite, has required
panel and responsibility of the
self-regulation achieves the highest
extensive interpretation for assistance
performance of the system before and
credibility. This document is nearing
to the ASIAL Grading Inspector.
after the changeover. The extension of
completion and will be the standard for
In July 2002, six changes were
this is also the decommissioning of
all ASIAL Members.
recommended to the Standard by the
systems when the service is no longer
This year we have worked with the
EL-031, Main Committee of Standards
required. This has been covered in the
Australian Communications Authority
Australia that reflect the practical
in maintaining the 1345 telephone
interpretation of the Standard. The
The Alarm Monitoring Service
number range exclusively for security
changes were to do with service
Agreement is currently undergoing the
monitoring. The features, which have
penetrations, fire compartments, door
final legal check. This was a full rewrite
been included in this product, are
viewers, time to restore service and
and has had to include many new areas
exclusively for our Industry. These
alarm processing time and reflect a
to cover GST, multiple Telco providers,
include Number Masking to protect the
Standard which is updated as required
applicable rebates, Bureau and
number from being displayed on the
to move with the times. The committee
Monitoring Centre relationships and all
bill and the removal of Recorded
is also looking at a uniform Australia-
included or additional services. We are
Messages, which could interfere with
wide grading fee.
confident that at the end of the day a
the transmission of alarm signals.
Other Standards that the Committee
The introduction of number portability
had input into and changes were made,
has bought competition between the
were to AS3749.1 Vehicle Alarms and
Telecommunications Companies into
AS 2201.1 Systems Installed in Clients
the supply of the 1345 numbers. It has
Premises.
become evident that the supply of a
Another initiative that required
monitoring service needs clear
attention was the establishment of a
definition as to ownership of the 1345
national database for the provision of a
number. All parties active in the
National Alarm Response Protocol. We
Neville Kiely
provision of the total monitoring
have contacted the Police, Fire and
Chairman
Monitoring Agreement.
document will be provided, which clearly shows what the service includes, who is providing it and what it costs in total. This replaces a document full of legal exclusions, which was seen to favour the security company.
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VEHICLE SECURITY GROUP
activities and the need for vigilance by
Office for their assistance and support
The Vehicle Security Committee has
both businesses and the public alike.
over the past twelve months.
recently reviewed AS 3749.1 (Intruder
Again, this year, the industry
Alarms) and AS 4601 (Vehicle
maintained its drive and on-going
Tom Roche
Immobilisers) to accommodate the
review of training. This included Phase
Chairman
burgeoning technologies such as vehicle
II of the Review of the PRS98 Asset
tracking systems and their
Security Training Package. This Phase
communication devices. Both 3749.1-
concentrated on the development,
CASH IN TRANSIT
2002 and 4601 are now out for public
validation and endorsement of the
With a focus centred principally on
comment.
training package.
NSW, the past twelve months has
A vehicle security industry Code of
The review was with full support and
been an eventful period for both
Practice is currently being developed by
consultation of the industry and
management and employees in the
the National Vehicle Security Group to
relevant stakeholders.
CIT sector.
improve the professionalism, expertise
This transparent review included
and reputation of the vehicle security
workshops in each capital city.
industry. Training is another issue that will be addressed in the near future and training competencies will be developed for car alarm installers in association with ASIAL’s National Training Committee. “Motor Vehicle Theft” in 2001 numbered in excess of 154,000, with “Theft From Motor Vehicle” in 2001 at a level in excess of 89,000, reported nationally. This means that in the time it has taken you to read this, there have been 3 cars stolen. The National Vehicle Security Committee is seeking input on issues affecting the vehicle security industry from ASIAL Members and the point of contact is the undersigned.
Events began to unfold last year following the tragic shooting fatality of a soft-skin CIT contractor during a
Such reviews reflect the continual
robbery outside the Punchbowl RSL
improvement being sought by the
Club in Sydney.
industry and the industry’s desire to deliver “World Best” training outcomes.
The ensuing, orchestrated, industrial campaign resulted in a number of hearings in the Industrial Relations
The Dog Handlers Special Interest
Commission. These resulted in the
Group, established last year, continues
handing down of the controversial non-
to work with industry suppliers on
armoured Interim Award, leading up to
developing competency based training
the traditionally very busy Christmas
and standards within this sector of the
period.
industry. A review involving Property Services Training and relevant parties including the Police should be completed in 2003.
The impact of the Interim Award on that sector of CIT was profound, in that operating procedures, cost overheads, equipment configurations
Compliance inspections in New South
were all severely challenged by the
Wales gained significant momentum
arbitrary imposition of manning levels
over the last twelve months within the
and restrictive maximum cash limits.
NSW based guarding and electronic Member companies.
Those smaller operators who chose to abide by the Interim Award struggled
The high cost of public liability Darren C. McLean
to survive with a significant number
insurance and the inability to secure
Chairman
succumbing to the commercial
professional indemnity insurance
consequences. Those, who chose not to
continues to be of major concern to
abide, sought sanctuary in the
the manpower sector. These increased
perceived safe havens of relative
costs have rapidly raised the cost of
anonymity and non-disclosure.
MANPOWER & FACILITIES MANAGEMENT REPORT World events over the past year have
doing business. Operating without
The Interim Award hearings also
resulted in increased activity and focus
professional indemnity leaves many
on the National Manpower market.
business owners and their assets
Many of the large American-owned
exposed.
companies operating in Australia have
We eagerly await the outcome of the
to encompass both armoured and non-
continued to maintain their additional
consultation with ASIAL’s chosen
armoured operators. A similar course
security measures introduced after
insurance provider and a new ASIAL
of action was initiated and pursued in
September 11.
industry arrangement.
parallel to NSW by the WorkCover
The bombing in Bali is a painful
I would like to thank the Committee,
Authority in the ACT. Early indications
reminder of the closeness of terrorist
members and the staff of the National
suggested that adoption of the Code of
heralded the participation of WorkCover, which sought to introduce an industry Code of Practice designed
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High cost of Public Liability insurance and the inability to secure Professional Indemnity insurance continues to be of major concern.
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Practice would result in the Interim
ASIAL remains the most effective
representative on the NTC and has
Award being rescinded by the
vehicle for protecting the long-term
been responsible for advising the NTC
Commission in NSW.
commercial, industrial and regulatory
on a number of State-based training
ASIAL arranged a panel forum and
interests of all Members, be they large
issues. The training representative has
briefings about the issues and the
or small, in these challenging times.
also been the conduit from the NTC
process of the development of the Code, as well as surveying Members affected for their views and experience.
back to the State Branches and, more Bob Bruce
importantly, the membership. It is one
Chairman
of our continuing goals to help facilitate the establishment of this position
An application by the TWU, now
within the other State Branches to
before the Commission, seeks amongst
TRAINING COMMITTEE
other matters to enshrine all aspects of
ASIAL’s National Training Committee
non-armoured operations, included in
(NTC) has had quite an eventful year
the provisions of the Interim Award,
with the review and upgrade of the
In addition to these activities the NTC
into a new Transport Industry — Cash
PRS98 Asset Security Training Package,
has focussed heavily on the RTO
in Transit — (State) Award.
which ASIAL devoted considerable
Endorsement project. This project has
In all its elements, this application by
resources to in terms of representation
seen a wide-spread consultative process
on various review Committees and
undertaken by ASIAL with our
making recommendations as to the
Members to identify the means by
structure of the revised training
which we can look to improve
package and qualifications. I am
professionalism within the industry
delighted to report that in August this
through training and education and the
year ASIAL signed off on the new
delivery of services by RTO’s. The
PRS02 Asset Security Training Package
industry has been criticised on a
after much discussion and debate.
number of occasions about the level of
the TWU has far-reaching implications for the NSW CIT industry in general and the small non-armoured sector in particular. The task ahead for ASIAL, in mitigating the potential consequences of this industrial malaise, is considerable and will require the commitment of resources and provision of expertise by the established CIT Membership in order for the industry to prevail. A further concern confronting the industry nationally is the growing
I would especially like to recognise the efforts of those members who participated in the NTC and thank them for giving their time and effort to attend the monthly NTC meetings. In particular I would like to acknowledge
ensure that we have national input and coverage, over time.
training and assessment services being delivered within the industry by some RTO’s. It’s ASIAL’s intention, over time, to ensure that our Members are given access to better training services by endorsing and promoting those RTO’s that are not only doing the right
prospect of more intrusive regulatory
and thank those Members who at their
control over the use of firearms by the
own expense travelled from areas such
industry.
as the far north coast of NSW and
The NTC in 2003 is only too happy to
This is an issue often distorted by
Victoria to be a representative on the
hear from Members in relation to
emotion and vested interests, which in
Committee.
training issues and we encourage you to
the current overall climate of gun
The NTC is delighted to report that
control generally, is likely to be a
both VIC and NSW have actively
difficult road for the industry to
participated in the NTC by creating a
navigate.
role within their respective State
In conjunction with the combined
Branches of State Training
Fraser Duff
resources of the major industry players,
Representative. This position has been
Chairperson
thing but are doing things right.
have your say on training matters which you feel are important and that will help improve our industry.
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STATE BRANCH REPORTS President’s Report Secretary’s Report
Trading two years ago, and an
this time were vastly different from any
independent consultant’s report
previous year. Where the past has given
commissioned by the previous Liberal
us the joy of the Olympics, the
Government on the operation of the
complication of licensing and
ACT Co-regulatory Scheme, none of the
compliance and our safe isolation, this
recommendations of either report have
year has focused our attention on global
ever been implemented by the
security matters.
Department.
The tragedies in New York and Bali
new Members were welcomed to the
ACT based security companies are
have shown that terrorism is no longer
Branch during the year. The ACT
presently required to pay licence fees to
restricted to the typical global “hot
Branch has been very active in
operate in NSW and Registration fees to
spots” but can surface anywhere at
representing the interests of Members in
operate in the ACT. This duplication of
anytime and this has placed the Security
industry matters in regard to industry
fees is a heavy impost on industry and
Industry, at all levels, under the
regulation, training issues, and our
represents a cost to industry with no
microscope. How do we manage such
relationship with the Police, and other
offsetting benefits to either the industry
threats? Are we equal to the task? Do
matters.
or to consumers. Additionally, the
we have the right people?
system of levying fees on Principals is
This new global security risk will
inequitable. A Principal who employs
continue to test us as corporations and
400 people pays the same registration
individuals implement change in their
fee as a Principal who employs only 4
ways of life. This brings with it the
people. We support the concept of
challenge of keeping pace with
ACT Branch Executive Director’s Report Year In Review Cabler Services Directors’ Profiles Committees
The ACT Branch of ASIAL represents approximately 90% of the persons engaged in the manpower and electronic security sectors of the security industry in the ACT. The profile of ASIAL as the peak industry association in the ACT is very strong. A number of
State Branch Reports
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The Branch has held regular meetings almost every month. These meetings have been very well attended by Members and their guests. I would particularly like to thank the other Branch Executive Members, Steve Carr (Vice Chairman) and Peter Bourke (Secretary) for their support over the past year.
mutual recognition under a licensing regime whereby operatives should meet appropriate qualifications and criminal records checks, and should only be required to be licensed in the State
The ACT Branch has formed a close
where they are based, as is the case with
working relationship with the
driver’s licenses.
Australian Federal Police during the year. This has included providing direct
The ACT Branch of ASIAL supports national uniform regulation of the
technology, procedures and management. Following the events in New York, the commercial insurance market took the opportunity to force their global impact on us all, as premiums increased, cover decreased and some facilities vanished. Yet again more challenges. Now, more than ever, it is even more
operational assistance and crime
security industry modelled along the
prevention measures. The Branch has
lines of the NSW Security Industry Act,
also formulated an alarm response
with some minor amendments as
protocol with the Police as part of
currently proposed by the National
working with national office on the
office of ASIAL. The ACT is a small
National Response Protocol.
drop in a much larger NSW ocean;
Representatives of the Branch met with
virtually all security companies based in
Mr John Stanhope, MLA, who was then
the ACT also operate in NSW. A
leader of the opposition in the ACT
regulatory scheme in the ACT, which is
Legislative Assembly prior to the
different to that operating in NSW, is
elections for the new Assembly. Mr
both irrational and anomalous.
Stanhope is now the new Chief Minister
The ACT Branch of ASIAL is hopeful
of the ACT. We expressed concerns that
that the new Government will bring
the Department of Fair Trading is not
regulation of the ACT security industry
adequately exercising the enforcement
into line with that in NSW, along the
who have resigned during this period
provisions it has at its disposal and is
lines proposed by ASIAL.
and why. A number have exited, largely
sidelining the industry in the operation of the present Industry Co-regulatory
Hugh Poate Chairman
Scheme. The scheme is being
important for us to ensure that we, as companies and individuals, are lifting our game and stepping up to the next level. Training, compliance and licensing, the cornerstone of the Industry in New South Wales, are the tools in our quest to satisfy customer demands and the management of potential litigation. The statistics of NSW Membership over the past year shows a growth of just over 300, similar to last year. What is interesting is the number of companies
due to the difficulty and cost associated with securing adequate insurance coverage and the tougher market conditions.
administered as purely a revenue-raising scheme rather than a proper industry
NSW Branch
The number of NSW Members that
regulatory scheme. Despite an industry
Another busy year comes to a close and
have been inspected, in line with our
submission to the Director of Fair
the challenges presented to us during
compliance obligations topped 384, and
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some have elected to resign from the Association (Industry) rather than face the rigor of inspection. It is important to note that ASIAL is about changing the culture of compliance, not terminating Members. Subsequently most who were initially non-compliant have responded well and rectified issues when reinspected. The many breakfast briefings and workshops were focused toward the small security business with topics such as Industrial Relations, Tendering, Compliance and Marketing covered. Workshops in the coming year will continue along this theme. Due to unfortunate circumstances, there were forced changes (all necessary) to the way Cash in Transit is managed and, during the year, the Interim Award was handed down. This has undoubtedly reduced the number of operators prepared to take risks and improved the methodology of those who are professionals in this sector of the market but there has been a cost. In summary, ASIAL in New South Wales is in very good shape; Membership is strong and growing. Thanks go to all Members of the Branch Executive and the Secretariat for their considerable efforts over the year. Oh, and important for all cablers registered under the ACA Cabling Provider Rules, the clock is ticking, you have less than 12-months to satisfy the training requirements to convert from Transitional to Full Registration. Kevin McDonald Chairman
Qld Branch In the period under review, the Queensland Branch organised regular monthly meetings of Members. Input was sought and provided relating to the review of ASIAL Articles of Association and matters concerning the ACA registration process, where ASIAL is an Accredited Registrar.
The Branch, like other Branches throughout Australia, was involved in the overhaul of the Asset Security Training package (PRS98) and the development of firearms and defensive tactics (FADT). Training delivery in Queensland by some Registered Training Organisations has been a problem and the ITAB and the Police have conducted audits. Discussions, as part of the Police Liaison process, were conducted relating to security licensing and the expectation that this would move from
exemptions for our sector. The Branch continued to work with the Queensland Fire and Rescue Service (QFRS) on ongoing issues.
In addition, the Branch has been involved in receiving information, liaison and input into National Committees, such as the National Alarms Committee and National Training Committee. Representatives from the Branch attended the Strategic Review held at Kooralbyn in June and fully participated in the revision and development of ASIAL goals. An important local issue, that had to be addressed, was licensing relating to the installation of smoke detectors following the Childers back-packers tragedy. The Building Services Authority failed to interface with the security industry adequately and lacked knowledge of how our sector functions. This was soon rectified and the efforts of the Branch Committee secured important
Year In Review Cabler Services
A number of Member-related matters have come before the Branch including complaints, vetting of new applications and Member processing. Difficulties in the relationship between the Branch Committee and other areas of ASIAL have come to a head and these are being worked through in a process initiated by the National Executive Council.
Fair Trading to a Police jurisdiction. The Branch, as a member of SIRC, was party to a submission to the Queensland Government on National Competition Policy as it relates to security legislation. Some aspects of this joint submission departed from national policy, where national uniformity and consistency is the objective, with the consequence that ASIAL has distanced itself from the SIRC submission and has withdrawn from that organisation. Submissions have been lodged from the national office and ASIAL’s government relations person, Larry Circosta, is progressing matters.
Executive Director’s Report
SA Branch An active programme throughout the year has involved many on the Branch Executive Committee and other Members. Several functions have been held, many with guest presenters on topics of interest and relevance. Liaison and consultation continues with the Police and Private Security Liaison Committee (PPSLG) but the Branch is concerned at the inertia that is creeping in and evident and we question its value unless it becomes more responsive to industry and proactive. Portfolios were established covering the key areas of membership, business and consumer affairs, firearms safety and training, control room standards and alarm management. In the latter case, this has included providing direct operational assistance for an alarm response protocol with the Police as part of working with national office on the National Emergency Response Protocol. Membership has continued to increase slowly and the system of processing applications and acceptance refined. Special appreciation is extended to Bruce Long and others on the Committee for their considerable efforts in this regard. The Branch has continued to liaise with the Office of Business and Consumer
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Affairs but we have expressed disappointment and concern that the Department is not adequately enforcing the compliance provisions of the legislation that it has at its disposal. As supporters of the national model for regulation, SA would like to see more action locally leading toward that end. Meetings have been held and some changes, for instance in the area of training requirements, are beginning to come about. The Branch was actively involved in the strategic review at Kooralbyn and welcomes the new goals, in particular the insurance initiative, which is supported wholeheartedly, and the strengthening of Branches with the appointment of a local Member Services personnel. SA has advocated this for some time in this State and we are hopeful that its proposition to the NEC will soon be a reality. The Branch continues to monitor cabling developments and input into the national office efforts to improve this area. We have raised issues like the mode socket installation with star wiring. A work in progress is a proposal to Workcover relating to employment classifications within the security sector and the consequent rates of workers compensation. Finally, I would like to express my appreciation to those who put in the effort to achieve our aims and record our thanks to Kathy Matthews for her special contribution, as Secretary. Michael Bonaccurso Chairman
TAS Branch This year has seen many changes in the security industry in Tasmania. This includes my own personal change, as I have recently left the comfort of the corporate world to form my own company. I look forward to the challenges that lay ahead. Of highest priority was the review of
the security legislation. In concert with the national office, a submission from ASIAL was lodged, based upon the preferred national model. In May this year our representations were followed up by a visit to the State by Larry Circosta. He, John Barker, our government relations advisor, and I were in parliament in Hobart to witness the passing of the new Security and Investigations Agents Act, 2002. The previous night, over dinner, we had discussed possible tactics and outcomes should the Bill not get through (or more correctly who was favored to win the world soccer cup final). However the Bill did get through and we are now meeting with government on a regular basis to discuss its implementation phase, the date for which is set as January 2003. Specific matters that have been discussed regarding development of the regime and requiring ASIAL’s input are: ■ An appropriate definition and requirements to satisfy ‘good character’ ■ Competency Standards — grace period to allow qualification for new Certificate ll, 6 months. The core components e.g. first aid, OHS, and firearms issues would need to be completed within a specific period of time? What would industry employers require? And what upgrading issues require addressing? ■ The Register of Licensees. Access to the register, name, address, and license number, via Internet is being contemplated. It is proposed to place the onus on the employer to ensure the employee is licensed. Is there any Industry sensitivity? The Government genuinely wants to learn more about our industry and through the efforts of John Barker and me, we have been taken into the field to meet our Members and to discover first hand the difficulties that sections of our industry have to deal with. We have further plans for at least another two field visits to pursue this goal.
In addition, we intend to conduct planning sessions with the goal to improve ASIAL’s profile within the business community and public and to facilitate input from Members. Subjects to be discussed will include: ■ ASIAL’s profile, ■ Local ASIAL representation, ■ Government and Corporate links, ■ The future (technology/public opinion/compliance/insurance etc) It would seem the work is only about to begin. The Executive Director visited the State for the AGM, presented upon developments at ASIAL and was received enthusiastically by our Members. We are delighted to welcome back Max Downey onto our Branch Committee. Tasmania Branch records its appreciation to all Members, ASIAL’s Board and staff for your support during last year and as we rapidly proceed with the next exciting chapter. Malcolm Wolfe Chairman
Victoria Branch It was with sadness that the early part of our year saw illness strike down Graham Palmer, one of our most appreciated and respected Branch office bearers. His death deprived us of his industry knowledge, networking and commitment to ASIAL, and his friendship. Graham will be sadly missed. Although it is always difficult to replace people such as Graham, it is exciting to see that in Victoria we have others willing to step up to the challenge of promoting ASIAL, as our peak industry body. The challenges we face have been and are many, including the alignment of our regulatory framework towards the preferred national position, that is a necessity for our industry to meet society’s expectations of a truly national professional industry.
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We continue to move through the many delays that legislative change presents and become frustrated by the lack of political commitment to distinguish the wood from the trees in an attempt to provide the framework needed to meet our future challenges.
rewarding experience. We have had to balance our own busy work schedules with our ASIAL duties and we have experienced some serious distractions, with illnesses, operations, babies being born, businesses being restructured, etc, etc.
Australia Post, Commercial Agents squad, community policing, etc. chaired by an assistant Commissioner of Police providing a forum for dialogue and information exchange between the industry and the police executive for a safer WA.
ASIAL in Victoria is recognised and respected as the ‘Industry Voice’ and this will only strengthen as our membership grows. Our communication and networking with Police and other industry and government organisations has been significant and will continue to receive
Earlier this year, we lost our Membership Services Officer, which created an additional load. The national office has commenced a process to engage a replacement to provide the State Branch with the support (on the ground) that we need. We do of course receive considerable support from the Sydney office and acknowledge and appreciate that.
Development and implementation of the “look, lock, leave” awareness campaign at shopping centres and public car parks.
high priority with our new Committee. With the appointment of a paid local Membership Services Officer, supported by the national office, strength has returned to the Branch. The presence we have been able to develop, the improved Member communication and the responsiveness in all Branch dealings will form the benchmark for other States. We thank Julie Doyle for her efforts and look forward to the development opportunities being presented to the Victorian Branch. With such a diverse industry and the complexities of technologies that underpin many aspects of our industry, we should not forget that we are still a ‘people industry’ with the requirement to inform and educate Members and the public alike. This leaves the Victorian Branch with the challenge of being responsive to our Members and responsible for the development of our industry and the national position of ASIAL.
From the outset, I’d like to take this opportunity to thank the Committee, which has worked on behalf of the WA ASIAL membership over the past 12 months. Our most visible activities this year were to organise three general meetings, which were fairly well attended and provided the opportunity for briefings and debate on topical and important issues, as well as the opportunity for networking. We had an overview of the South African security industry by Geoff Newby-Butt, we had an interesting and lively debate on the mass marketing of electronic security systems and most recently we had a briefing by Terry Murphy on the national model of industry regulation and ASIAL’s planned industry insurance proposal.
Peter Johnson
ASIAL has representation on a number of industry bodies, which have impact upon industry policy in WA. These include:
Chairman
1. Police/Security Advisory Committee. 2. Alarm Response working group.
WA Branch It has been an interesting first year for ASIAL in WA. The State Branch Committee has met regularly and I think I can speak on behalf of all the Committee that it has been, on balance, an enjoyable and
3. Department of Housing and Works.
■ Police/Security Advisory Committee: A broad spectrum representation of industry peak bodies, including ASIAL, ASIS, SAIWA, CCIA, MLAA, Inquiry Agents, WAMA,
Development and distribution of guidelines for community security patrols to local government. Review of, and recommendations for, provisional short term licences for entry-level security officers and crowd controllers. Review of training standards within the security industry, proposing and lobbying at senior executive levels within police, Industry Training Council and ministerial departments, the auditing of security industry Registered Training Organisations which has resulted in the clean up and shake out within that sector with a consequent raising of training standards. Review (on several occasions and in several versions) of the Security and Related Activities (Control) Act and proposals for the introduction of an industry Code of Conduct. Review and recommend the closure of the moratorium period relating to pre-license approved training. Consider and oppose proposals to minimise entry-level training in the crowd control arena. Foster and promote the development of a generic ‘hype’ model (Hillarys youth project enquiries) for security, police and local government personnel to work effectively and harmoniously with youth in shopping centres and other community environments. ■ Alarm Response working group: A security industry representative group comprised of industry peak
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bodies including ASIAL, ASIS,
In consultation with central stations,
Activities (Control) Act 1996 and
SAIWA, community policing,
conducted trial to pre-screen duress
Regulations 1997.
Commercial Agents squad, police
alarms emanating from domestic
communications and other
code pads which resulted in a 23%
Cabler Services
interested parties formed specifically
reduction in all duress alarms being
Directors’ Profiles
under the stewardship of the Deputy
passed to police communications
Commissioner of Police to review
and which translate to a reduction
and make recommendations for the
of 50% in domestic duress alarms
reduction in the high incidence of
being passed.
‘false’ alarms being passed to police.
Recommend that the policy for
Meetings chaired by an industry
police response to alarms be
representative and co-chaired by the
amended to include the policy for
ASIAL’s position springs from a well-
the supply and installation of
developed understanding of the
Collate and review statistics that
emergency devices and that domestic
NSW experience and the context of
demonstrate that only 4% of alarms
code pad duress activations be
security regulation from a national
attended by police are genuine crime
addressed as category B alarms in
perspective. After viewing the final
scenes.
the first instance.
draft outcome of the JET process,
Improve industry credibility by
Identify for further investigation
ASIAL chose to forward its own
gaining the recognition of police that
other factors contributing to the high
systems mostly do not false alarm in
submission to the Minister. ASIAL’s
incidence of ‘unwanted’ domestic
that they are performing effectively
submission acknowledged the
duress alarms and ‘unwanted’
but detecting activity that is not
duress alarms emanating from
necessarily a crime scene and hence
commercial premises.
Executive Director’s Report Year In Review
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OIC, police communications.
‘unwanted’ by police.
The Branch thanks John Dennison for
Research, develop and recommend
his considerable efforts and involvement
policy for police response to alarms
in those two committees.
which resulted in a reduction of 67% in the number of alarms being
■ Department of Housing and Works:
ASIAL had a number of meetings with SAIWA and ASIS under the auspices of the “Joint Executive Team” (or JET). A number of principles were established, where agreement was reached, however, there are a small number of points of difference in respective positions.
process and highlighted the key areas of commonality. We look forward to the next stage in the review process, which we anticipate will be sorting out the detail of any proposed changes. Finally, it is a truism to suggest that
reported to police communications,
The committee has been working
from 55,000 per year to 18,000 per
towards the development of a more
year. Police will respond to
refined and efficient process for
as good the people that make them up. I
“category A” alarms and the
government tendering. It seeks to
would urge anybody thinking about
industry is responsible for all other
develop the means to more closely
getting involved in the committees or
or “category B” alarms.
match the works to be tendered and
working groups of ASIAL to do so — it
the capability of the tenderers.
does involve time and energy but, if
Investigate the increasingly high
organisations and associations are only
approached in the right way, can be
incidence of duress alarms,
■ Ministerial Review.
approaching 1000 per month of
As all would be aware, the Hon.
which only 2% are found to be
Minister for Police is conducting a
Gary Robinson
genuine.
review of the Security and Related
Chairman
enjoyable and highly rewarding.
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ASIAL Vision | We are the leading security association where membership is a mark of distinction and is valued by the members, general public and government.
ASIAL Mission | ASIAL is dedicated to supporting members, promoting standards and safeguarding public interests.
AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED
33RD ANNUAL REPORT 2002 ASIAL Strategic Model
GOALS 1
2
Develop and launch an insurance
Facilitate the adoption of a
5
Initiate a public awareness campaign
scheme offering affordable cover for
consistent national model of
6
Streamline the Rules and
the security industry
regulation in each State and Territory
Regulations relating to disciplinary
Reactivate the SecureGold program
action for Members who do not
Improve communication to and from
3
4
members and other stakeholders
comply.
NATIONAL EXECUTIVE COUNCIL
SECRETARIAT Executive Director
Terry Murphy
Insider Advertising Manager
President
Antony Elliott
Executive Assistant
Tania Laird
Event Coordinator
Vice President
Brian Foster
Corporate Development Bryan de Caires
Secretary
Peter Rae
Member Services
Committee
Michael Bonaccurso
Arzoo Nojavan-Mokri
Insider Graphic Designer/Production In-House Graphics
Bob Bruce
Ken Devine
Government Relations
Ged Byrnes
CONSULTANTS
Mark Pasquale
Leonie Cox Cox Consulting
Larry Circosta
Fraser Duff
Victorian Member Services Julie Doyle
Central Station Certification ATSC
Peter Johnson
Cabler Services
Compliance Inspection
Neville Kiely Nigel Longhorn Kevin McDonald Hugh Poate Gary Robinson Tom Roche Malcolm Wolfe
Richard Rolls Sineenat Khantaracha
Administration/Accounting Services Fran Meem Tracey EatonWieckmann
Security Industry Audits Pty Ltd Human Resource Outcomes
Auditors
Foster Raffan
Solicitors & Attorney
Alexander & Assoc.
Industrial Relations
Chris Delaney & Assoc.
C O N N E C T I N G T O S E C U R E
T H E T H E
I N D U S T R Y F U T U R E
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ANNUAL REPORT
ANNUAL REPORT 30 JUNE 2002
30 JUNE 2002
Connecting the industry to secure the future
AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED
Suite 306, 10-12 Clarke Street Crows Nest NSW 2065 • PO Box 1338 Crows Nest NSW 1585 • Ph: (61 2) 9906 4780 • Fax: (61 2) 9906 4202
ASIAL, Your Mark of Distinction
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AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LIMITED A.B.N. 91 000 813 365