IMPRINT AWARDS
Our logo is inspired by the imprint a bottle leaves on a surface. But the story of our imprint runs deeper than just a literal mark. It’s also the impression we leave on each other and our customers. From this imprint the Endeavour Group Imprint Awards were created. To recognise those who best exemplify all that our imprint stands for and to celebrate the best in the business.
With over 800 nominations received from across the business, the judging panel had the difficult task of narrowing down the list and picking our finalists and winners. Every single nomination was filled with amazing stories about team members from across the business at all levels. Each one showcased the imprint Endeavour team members are leaving on each other, our customers and the community. On 21 June, all our finalists were flown in from around the country to Sydney to get together to celebrate their achievements and the
incredible imprint they have made in our first year as Endeavour Group. A night filled with recognition, reconnecting with each other, meeting new people and sharing incredible stories and experiences, it was truly a fantastic evening celebrating the best in the business. We thank everyone for their participation and the wonderful nominations we received. We look forward to next year’s Imprint Awards.
CUSTOMER AND GUEST SERVICE O THE YEAR AWARD
Celebrate a customer legen Finalists
GAVIN WRAITH
DANNIELL GUILFOYLE
(DAN MURPHY’S)
(ALH)
On a daily basis, Gavin gives exceptional Customer Service! His knowledge is outstanding and how he engages with our customers is truly amazing. Gavin is consistently called out by name by our customers both in-store and through customer VOC surveys. Gavin is always very professional and truly takes customers on unique journeys of discovery.
Danniell has an infectious customer service attitude that flows on to patrons and staff alike. She comes to work with a happy dispostion every day and goes above and beyond to make everyones day. She has an empathetic and bubbly nature that makes her approachable and goes out of her way to share knowledge and give assistance to our patrons.
He is such a warm, inviting human being
Danni epitomizes the spirit of customer service. Her strong work ethic and sense of
with unlimited knowledge. If he hasn’t approached them already, customers are naturally drawn to him for the ultimate customer experience.
fun makes her performance on a daily basis second to none. She is a role model to her fellow team members through leading by example.
OF D (INDIVIDUAL)
nd. MARY ‘DI’ PHILIPPE
PENNY LYNCH
(ALH)
(PINNACLE)
Di means the world to us and our customers, her dedication to people in her life mirrors Endeavour Group values and ways of working for a more sociable future.
Penny’s level of daily customer service is exceptional! She is regularly being called out by our customers through VOC surveys. Penny truly excels in giving our customers the ultimate experience through our Pick up drive through.
Di is generous of spirit, warm and kind, and over the years she has made a real connection with her customers and colleagues alike. Her dedication to s erving and engagingwith our customers has made her a role model to many generations of front of house staff.
She has built such an amazing rapport with our customers and always going above and beyond to make both our customers and team members feel special.
CUSTOMER AND GUEST SERVICE OF THE YEAR AWARD (INDIVIDUAL)
WINNER JASMINE HANSEN (BWS)
Jasmine Hansen, or simply Jazzy, to us is a true ‘customer legend’ who goes to infinity and beyond with the experiences and service she provides to all who shop and work at BWS. Jazzy truly represents all of our values here at Endeavour but none more so than ‘We’re Real’. Many customers that will come into the store and ask if Jazzy is working and when I’ve said no they will often leave without purchasing anything as they will return when she is back at work to purchase their drinks just so they can see her and have a conversation with her. Jazzy is the main team member who is constantly mentioned in feedback from our lovely customers on the VOC surveys. Jazzy has been the main driver behind increasing the stores low Rewards scan rate engaging with customers, explaining the program and helping sign them up. Many Saturdays are spent creating accounts for customers and even creating email accounts for the less IT literate customers.
Always being responsible and making sure all the team are having their breaks, Jazzy’s work ethic is exeptional. With a thirst for knowledge, she has taken massive steps in the last year with her responsibilities at store level. Jazzy has embraced learning all of these, and the importance at store level and never shyed away from the challenges that can arise in these responsibilities. She is always seeking feedback about her performance and ways she can further improve herself. Jazzy is a tremendous person, always thinking about our customers and giving the best service imaginable. She never seeks recognition, she just seeks to always bring joy to everyone at a job she enjoys. Jazzy truly delivers on all of our values as a company and is an inspiration and definition of what a great employee is.
CUSTOMER AND GUEST SERVICE O THE YEAR AWARD
Celebrate a customer legen Finalists
ACCOMMODATION TEAM @ YORK ON LILYDALE
DAN MURPHY’S BANKSTOWN
The Accomodation team at York on Lilydale Hotel deserve recognition for outstanding service to the accommodation guests and exceptionally high standard in cleanliness.
From the beginning, Bankstown have had the customers as their number one priority, with the service to be delivered worth of priding themselves on. It’s the above and beyond that they have committed to provide and showcase on, and to always have our values and ways of working as our fundamentals. Understanding the significance of how we represent our brand and the responsibility towards our community.
This is a team have a deep level of pride in their work. York on Lilydale receive many raving reviews on this team. The house keeping department have an impressive wall in the laundry of many notes from hotel guests thanking the ladies for their comfortable stay at the hotel.
Bankstown have proudly exceeded many goals, including a nomination for the Store of the Year Award by state leaders in Retail Drinks Australia.
OF D (TEAM)
nd. BWS KALLAROO
SHORTY’S SALES TEAM
The team at Kallaroo have provided exceptional customer service experiences for our locals over the course of many years. This has always been reflected in their VOCs, with a recent customer’s feedback stating “fantastic and friendly service every hour of the day that we visit. It’s a tucked away store that has a sense of community spirit about it”.
The Short’s Sales team is focused on building relationships and creating value for their customers through unique beverage experiences, specifically for our core customer base the Corporate CBD market to, who like many suddenly found themselves working from home during the pandemic. The team quickly pivoted into different roles and ways of working.
Kallaroo know their customers by name and treat them like they are friends/family. The store manager is the driving force behind the team to continue to provide exceptional customer service experiences. Its the little things they do that mean the absolute world to customers, makes them feel like they are important and valued.
However they never lost sight of the importance of customer relationships. They showed continued resilience and commitment to customer centricity by understanding the rapidly evolving needs of our customers and worked hard to create new offerings.
CUSTOMER AND GUEST SERVICE OF THE YEAR AWARD (TEAM)
WINNER DAN MURPHY’S FRENCHS FOREST Over the past 12 months Frenchs Forest has consistently delivered a great customer experience. As a team they are passionate about delivering a memorable experience to every customer that walks through the door. The leadership team and drink specialists lead the team so that there is a genuine culture of care for customers through discovery, new products and listening to what the customers want. The Frenchs Forest store has been open since Sept 2020 and from then they have embedded themselves with local customers to deliver a customer experience above our competitors. The store’s overall VOC store is at 93 points, a clear measure of our customer service. The whole team are engaged with our VOC score. There is a culture in store where they take ownership and work together to achieve the best for their customers.
Not only do they look after every store customer, but also endeavour to ensure that online customers are looked after too. The team understands the importance of being able to manage expectations of both our online and in store customers and how to deliver exceptional service on both platforms. The Leadership team work with each individual team member to help coach and develop them to ensure they are always delivering the best customer service they can. They are really proud of what we have achieved and know that they have created a culture and legacy that will stay with the store.
CUSTOMER OUTC OF THE YEAR
Celebrate who gave us an e Finalists
COOLER 3.0 MARKETING TEAM (BWS) In it’s third year, the BWS Cooler team consists of team members across BWS, Endeavour and endeavourX who come together to make this app consumer promotion bigger and better, driving more downloads, redemptions and revenue and daily app interactions. Taking learnings from the previous campaigns, the team made innovative game changing features for this year’s promotion including a completely revamped new in app experience that resulted in greater customer interaction and chance of winning. The most significant improvement was for the first time, the Cooler SipCoin redemption was available in-store, as well as online, allowing customers to celebrate and collect their prizes in the most convenient way that suited them. By working together they were able to identify and action changes connecting the Cooler with our bricks and mortar stores helping driving more foot traffic to stores.
THE BREW CREW (INFORMATION TECHNOLOGY) Chris and the Brew Crew Squad have fundamentally changed the way Dan Murphy’s team members pick and pack online orders. They have developed our Online Fulfillment App through collaboration and consultation with our store teams, to enhance not only customers experience, but also our teams. The App gives the ability for the team member to find products and detais in the order faster, giving a much more seamless approach for picking and packing orders. For our customers, not only has it speed up the time the orders are ready for collection, but it has also increase our completeness and accuracy of orders. The development of the App is a true credit to the Brew Crew squad, showing the collaboration across so many parts of the business to ensure that we have the right software in order to serve our team and customers better.
COME
edge. DOMINIC PATTERSON (MERCHANDISING)
ROSANNA FORBES (MERCHANDISING)
Dominic is great at understanding problems that exist for our team or customers, then enlisting the support he needs to create solutions and ultimately build sustained improvements. Dominic has a strong understanding of systems and processes both within Merchandise and in other departments. It’s because of his understanding and willingness to help that he’s often called in to fix an important issue or be part of a program of improvement.
18 months ago, began a stream of work to help leverage the Langtons premium wine range into the very best Dan Murphys stores.
Always on hand to help with last minute stock crisises, Dom always steps up. Most recently driving across Melbourne to the DC to collect rare whisky stock caught up in COVID delays, so it could make it to the Cellar just in time for customer tasting event. Even more impressive than Dom’s ability to get things done is his attitude. Nothing is a bother for him and he relishes the opportunity to solve a problem for the betterment of all.
When we started that work, not only did Rosie contribute to the working group, she immediately took a leading role in mapping out the issues and process moving forward. She very quickly became the subject matter expert and driving force behind the initiative. Rosie went above and beyond the expectations of her substantive role, and has demonstrated amazing leadership throughout. The imprint this has made on the business is massive. The premium range, now able to access in the right locations is gaining the attention of our premium customers. Rosie’s contribution to the fine wine team has been enormous, not only the outcomes but the manner in which she goes about her work and has clearly demonstrated the better together philosophy.
CUSTOMER OUTCOME OF THE YEAR
WINNER HARRIET WISCHER (MERCHANDISING) Harriet was nominated for her work ranging the ‘Better Beer’ product and its launch. Harriet instantly recognised the potential of this unique opportunity and made it her mission to ensure exclusivity for Endeavour despite the supplier originally looking at market wide ranging. Her ongoing commitment to a truly integrated launch, constant management of supply issues, with the close support of the Pinnacle team to keep up with the success and the way Harriet has pushed its success throughout the business from marketing to operations truly captures her commitment to achieving an outstanding competitive advantage and also an exceptional outcome for our customers. Harriet was instrumental in securing the exclusive rights to the Better Beer brand, which achieved a record breaking launch and has quickly grown
to be the top selling Pinnacle Beer brand in Endeavour. It provides our customers with a product that meets the key attributes they desire in the liquor they drink today and has given us a significant advantage over our competitors. Harriet used customer insights and data to identify the opportunity to recruit younger consumers, by partnering with social media influencer heavyweights ‘The Inspired Unemployed’. The results speak for themselves. Better Beer resulted in the largest brand launch result for Beer in the last 10 years ($450k in sales in launch week) and fast became a Top 5 selling NPD across all categories over Christmas despite significant stock challenges.
Tim Carroll accepting Imprint Award on behalf of Harriet Wischer.
INNOVATION O THE YEAR
Celebrate thinking outside Finalists
WENDY CLAUGHTON
JONATHAN STONE
(ALH)
(BWS)
Wendy has tirelessly worked in rolling out me&u, the digital table service ordering platform across ALH. Wendy has been the lead contributor in the roll out to 335+ venues across the network in under 4 months!
Since joining BWS last year as our brand content lead, Jonny has been delivering innovation and creativity for the BWS content strategy. Focused on consumer insight, bringing to life our brand strategy and personality, and ultimately driving conversion.
She began rolling out by herself, progressing to managing a support crew to assist. This is all while still managing the other existing parts of her role outside of me&u. Me&u has been the biggest innovation in ALH F&B and her work has helped bring this digital experience to life for our patrons. This work has brought put the wine menu, cocktail menu and back bar in our patrons pockets, which has seen sales of these products grow within ALH. Wendy has demonstrated the Endeavour purpose through her ability connect Venue teams, IT teams, Merch Team and the external provider together to create a better experience for our patrons.
One of Jonny’s biggest wins to date has been Insta-pour – a series of instagram stories that puts a practical and free cocktail book right in customers pockets. Jonny collaborated with our agency, Ecomm and digital teams to ensure the design system is intuitive, measurements correct and roll out plan launched the series with an impact. Jonny has demonstrated innovative thinking as he’s challenging the role of BWS content - its not just about posts and likes, its about delivering utility, fun and ease to our customers. Insta-pour was recently recognised by the Global Webby Awards was the 2022 winner for Social, How-To & DIY Video!
OF
e the box. BWS CARNARVON (BWS) Carnarvon are incredibly proud to showcase their partnership with their small community in WA, to help bring people together in a better, more enjoyable and meaningful way. The team at BWS Carnarvon play a critical role to the success of many community groups in their region. Their focus on their customers and community driven organisations as well as their cultural ambitions, are outstanding. They ensure they order stock tailored to their unique area, whilst ensuring they are following restrictions that are in place.
LANGTON’S MARKETING TEAM (LANGTON’S) The Langtons team have created a new virtual luxury tasting experience – Taste with Langton’s Academy – with the key purpose to be educational for our customers. The Taste with Langton’s Academy Series gives customers the opportunity to taste and learn about five noble varieties over 6 sessions. Held every fortnight securing customer engagement over 12 weeks. On release, 35 tickets sold immediately out of 45 tickets. The process for the series was simple and effortless – Langtons ship the tasting packs in time for each event. The customer simply logs in, to attend in the comfort of their own home with their friends, bringing own glassware. This experience has not been seen before in our market. Customers loved it as it was as educational, social and fun.
INNOVATION OF THE YEAR
WINNER KNOW IT ALES SQUAD
(INFORMATION TECHNOLOGY) The Know It Ales squad operate within perhaps one of the most challenging spaces within the business, where they create innovative customer and store experiences through leveraging the power of digital and technology. Put simply they aim to make the complex easy for our customers and team members, whilst delivering differentiated brand experiences for the business. This team has created an award-winning Direct to boot service for Dan Murphy’s, that was first launched in Manly Vale and has since been expanded out to a further 5 stores with more stores to come. What’s so unique about this service, is that it provides customers with a truly convenient and effortless Pick up collection service, that has removed the hassle of customers needing to find a park, walk into store, wait for their order, then carry it back to the car. Instead this has been replaced
with a service where customers simply have to drive into the drive thru and let the magic happen. This team pushed the boundaries of what was possible and leveraged ‘Number Plate Recognition’ (NPR) technology that was previously only used in shopping centre carparks or by highway toll operators, to automatically detect a customer when they’ve arrived and match it with an order within the system. This inturn triggers an alert to the team member, where the process of serving a customer has been made more efficient. We’ve seen some phenomenal results to date, with stores who have this service receiving a 100 VOC score for ‘Overall Pick up experience’ with customers are now collecting their order in less than 1.5mins (down from the national average of 4mins). Lastly the solution has been recognised within the industry for its innovation by winning an ORIA Award for the best Instore digital experience.
LIVING OUR VA
Celebrate an inspiration to Finalists
AMANDA MARTIN-JONES (INTERNAL AUDIT) Amanda is an inspirational leader. She approaches every part of her day with such a positive approach, is always balanced and level headed with her advice. Consistently helping the Area group and making a difference in everything that she does. Amanda is also championing the Pathway process for the Area group. She is an outstanding example of going above and beyond and living outside her four walls to make a difference to so many others in the business. Not only does Amanda do all of this, she also runs a very successful Dan Murphy’s store and is well respected by her team. She works tirelessly to support her team and treats everyone as an equal in her store. Amanda is a true representation of what it means to live our ways of working and a strong female leader.
DAVID BROWNE (BWS) David has been absolutely phenomenal and has offered his ongoing support and guidance to all. He goes out of his way to help stores that need it, and will do anything to help his customers have the very best experience in store. He is always offering support or knowledge to all his colleagues. David demonstrates the spirit of BWS and Endeavour Group every time he goes to work. He has a positive attitude towards any situation that arises. He leaves a positive imprint wherever he goes. He puts his heart and soul in to his family, store, staff and colleagues. A truly deserving person. He has a great energy about him when working and stores and encourages others to be better, and make the work environment enjoyable.
ALUES
o us all. LLOYD KELLY
BWS LISMORE
(endeavourX)
(BWS)
Lloyd has been instrumental in driving awareness and education of eCom within the Dan’s business as well as the Endeavour teams by leading, supporting and inspiring and recognising team members who go the extra mile. He does this by coaching, asking questions that allow his team to become engaged and realise that they are empowered to drive outcomes and go after what success looks like.
Throughout what was the toughest and most devastating floods the area has seen, the Lismore teams truly showed what it meant to live and breath our values and ways of working.
His ability to simplify and relate to different partners has been instrumental in the growth and increase in understanding and engagement across the teams. He makes the complex simple and the simple compelling. He actively listens and encourages others to give their builds. Leveraging his years of experience within Dans he has uplifted the commercial understanding of the Dan’s eCom teams as well as the endeavourX teams he partners with.
Even though some of their own homes were destroyed, they rallied together to not only support each other and their stores, but the community around them. From offering cold drinks and sausages to the clean up crew and passersby, to getting in and supporting fellow teammates with the clean up of Dan Murphy’s. All whilst keeping safety and well being at the top of the agenda! They truly showed us what it means to be part of a community in the best and very worst times.
LIVING OUR VALUES
WINNER CON STATHIS (SUPPLY CHAIN) Con continually and consistently leads the way in helping and supporting stores through not only supply chain help, but being aware and knowledgable in other aspects of the business, and if he cant help will always endeavour to find out who can. On multiple occasions, when Con has been spoken to in relation to DC or order issues, he is not only swift in dealing with the issue at hand, but will also follow-up to ensure that it is followed through to completion. No task is too much and the whole state is so thankful for the work that he does supporting everyone. He has been a great support over the last 2 years of the pandemic. Without his expertise, knowledge and support, Menai would not have been able to maintain it’s position as number 1 HUB in the country. Con deserves recognition for his incredible leadership and relentless customer focus. He fostered exceptional working relationships between Supply Chain and the BWS Operation nationally. Always going above and beyond.
He remains calm at all times and amplifies all of the Endeavour ‘ways of working’. Not only professionally but also personally. Con relentlessly listens, is proactive, solution focused and operates in a clear and positive manner. He did everything he could to meet the needs of the brands whilst juggling the supply chain team’s wellbeing during the pandemic. Con’s imprint is the effort and efficiency that he contributes daily to Endeavour. His strong connections with transport, dispatch, warehouse, and operational teams among many other connections have solved endless issues. There have been many missing pallets, missing articles, misdelivered pallets, OM errors, late arrival of team and driver coordination, just to name a few. So many reasons to highlight his ability, all during a challenging and unusual trading period. His supportive coaching style educates our endeavour team, adding value to our business for years to come.
CHAMPIONING O OF WORKING
Celebrate those going the e Finalists
SARA-MARIE EDWARDS (MERCHANDISING)
ALISON MCCALLUM (BWS)
Sara’s leadership over the last 12 months whilst supporting all Merch teams document and simplify processes, including training requirements, is a true example of someone living both our values and ways of working.
Ali’s partnering and leadership through the pandemic has really exemplified the Endeavour ways of working.
Process and governance are often overlooked and ignored across teams, yet Sara has an ability to connect teams, drive the importance of this and make meaningful change to how we operate all whilst delivering with passion and spirit, collaborating across many functions and teams. Sara’s approach to each business problem, her ability to bring together many different teams and simplify the challenges whilst documenting processes in clear and simple terms to help our teams deliver for our customers is outstanding.
Being the BWS State Manager for VIC, Ali had a major challenge on her hands throughout the pandemic. The extended lockdown in VIC and the continually changing rules made this a particularly difficult task but Ali maintained her composure and showed true courage. Ali brought positivity and energy to the regular EMT forums and it was contagious to those around her. Everything that Ali did was anchored back to her care for her team. The safety, fatigue and mental wellbeing of her team was paramount. She demonstrated clarity in decision making, transparency in her priorities with a true consideration for all stakeholders and the team.
OUR WAYS
extra mile. NICOLE KIMLIN (MERCHANDISING)
SARAH HALL (MERCHANDISING)
Nicole embodies our values as she consistently looks for better ways of working and questions how we do things when it is not the most efficient or effective way of working.
Sarah is an unbelievable conduit between the Merchandise teams and all of the other functions that are integral in pulling together any sort of format change.
She seeks to understand the end-to-end working of issues to better understand the role that she plays within a process, and is not afraid to ask questions when others may not feel as confident.
She’s across absolutely every element of delivery. She makes sure she brings everyone on the journey, she’s never flustered and nothing is ever too much. She epitomises the work ethic and positivity that makes our business the industry leader that it is.
The leadership qualities that she displays are outstanding, and she is often the teams “go-to” and does not back down when the hard questions need to be asked, or to seek clarification on things and is proud of the contribution that she makes. Nicole takes on additional workload without being at the detriment of her day to day tasks.
Sarah does an amazing job to balance the multiple needs and priorities in a very purposeful way. Nothing was too big or too small for Sarah.
CHAMPIONING OUR WAYS OF WORKING
WINNER KEAH DARE (ALH)
Keah is the lifeblood of Balgownie Hotel. No job is too big or too small for her and what she achieves in the venue is astronomical. Despite the core of her role being administrative she knows every local by name and is always willing to go above and beyond for a guest. She organises the team and helps them in their development and to achieve their goals and is always willing to come in and assist.
Keah goes above and beyond the responsibilities of a regular VSO, and is also extremely knowledgeable in back of house and passes on her wealth of knowledge to AM’s, helping them grow and become a more valuable team member to the venue. She will never let an opportunity go by to share her extensive knowledge with her staff and the result is a team that is both positive and capable.
Keah is always looking for ways to promote the business. She does this through making all guests feel welcome in the venue, and will always make the time to go above and beyond for a guest to ensure they have a great experience. Whether this is the function area, lounge bar or gaming room, Keah plays a huge part in developing the team at Bally.
Keah is also very quick to lend a hand to other venues, whatever they may need. Keah’s constant efforts are felt across all venues in our region and allows our venues to run smoothly and effectively. Keah is valued by everyone who knows her and is a shining representative of our company.
If we are ever short staffed for any reasons never hesitates to drop everything to come in to the venue and assist.
LEADING THE WA
Celebrate those who are lea
Finalists
COREY DIXON (DAN MURPHY’S)
MARISSA McKERNAN (DAN MURPHY’S)
Corey is an exceptional Store Manager, which has definitely been demonstrated by Corey being nominated for Dan Murphy’s Store Manager of the year.
Marissa is a key pillar within NSW and leads and supports her peers for success particulary in regards to talent - including development, recruitment and onboarding.
Corey leads by example and always provides outstanding customer service, with just an amazing/infectious vibe!
During the pandemic Marissa ensured all stores were set up for success within Area 2 with correct headcount and skill sets. Marissa worked with the talent acquisition team to stream line the recruitment process.
He challenges the team daily to be better and to ensure our customers get the ultimate drinks experience! Corey is respected so very much by both our customers and team.
Marissa is very passionate about developing talent within Endeavour and worked with the Dan’s Learning and Development team on roling our the 6-pack leadership program.
AY
ading the way.
NATHAN WOODING (PEOPLE & SAFETY)
LISA SMITH (PEOPLE & SAFETY)
Nathan inspired us all to adopt a new way of working when it comes to the care and wellbeing of our team and customers.
Lisa was tasked with rolling the purpose, values and ways of working out for the group.
Nathan challenges your mindset, ways of working or direction you might be heading, by coaching you to come to the conclusion that you know will give you the best outcome. His advice and support is invaluable, and under his guidance the team can handle any situation. Nathan has introduced a Care and Wellbeing Ways of Working, and also introduced a Day in Life training for our managers, which has changed the way our leaders approach an injury and wellbeing for our team.
Lisa anchors her peers back to the purpose, values and ways of working. This is not necessarily a challenge with some areas of the businesses, but in ALH this was all very new and a challenging terrain to navigate. Lisa always discussed, prompted and challenged the group with respect, keeping it very real for the team. Lisa is always there to help and always willing to jump in and assist with critical comms and messaging, no matter what day of the week or the time. This demonstrates how Lisa goes above and beyond as a leader.
LEADING THE WAY
WINNER RHONDA INKSON (BWS)
Rhonda is a leader worth following, always inspiring and making you want to do better, she goes above and beyond. Supportive and available anytime you need, she leads by example and is an inspiration to Area 8. Demonstrating Endeavor Groups values, purpose and ways of working, she always embeds this with everyone. One of Rhonda’s great achievements is making our area more inclusive and support’s women empowerment. Rhonda continually supports diversity within the area planning events for us such as International Women’s Day and supports our LGBTQIA+ community as we have so much diversity in our store teams and leadership positions. She is always in store to lend a hand during Mardi Gras. Her support of her Area is also evident in the way she is with her team as a manager. She will
stand up for her team in difficult situations with complete fairness and is always happy to offer support for team member’s issues. Area 8 has some really positive results on our scorecard and that in part is because she challenges us, holds us accountable with care and communicates really well. Rhonda supports our area be great, inturn creating a great future in Endeavour Group for all her team under her leadership. Rhonda demonstrates everyday the values our company stands for, always there when the team needs her, she is compassionate and supportive of all her managers, she empowers the team to succeed at every opportunity. She is a leader worth following and inspires us to challenge ourselves to get the best results. Rhonda creates a safe, fun and caring community making the teams feel they can come to work and be themselves in a fun, safe and caring work environment.
SUSTAINABLE FUTURE AWAR
Celebrate those who are re our impact on the planet. Finalists
ALH NATIONAL ACCOMMODATION TEAM (ALH) The accommodation team have been implementing various sustainability initiatives. Starting with the implementation of paperless pre-check in via mobile. Followed by the implementation of Oxijet aeration widgets, to help save on water comsumption. They are currently working on how air-conditioners are functioning within hotels, to reduce usage to save costs and enviromental impacts. From universal remotes, split systems and motion sensors, they are trialling several options with the long term goal of rolling out nation wide.
BILLY RYAN (MERCHANDISING) Led by Billy Ryan an idea was born with Diarmaid O’Mordha on creating a recycling program for our plastic beer clips that now operates in 29 stores. The partnership program between Endeavour and the Independent Brewers Association, customers can return used can clips to branded collection boxes. They are then collected by local brewers, cleaned and reused. This is an amazing example of seeing an opportunity to do better for our environment and leading conversations with the industry.
RD
educing PINNACLE MERCHANDISE TEAM
THE VIC TAS WINE MERCHANT COMMUNITY
(PINNACLE DRINKS)
(DAN MURPHY’S)
Duxton Vineyards has partnered with Pinnacle Drinks to create an exclusive sustainable made wine brand REWILD.
This team has taken the initiative to go over and above to identify and deliver a recycling initiative that supports our valued supplier partners.
This brand takes its responsibility towards the planet - from grape growing to winemaking, production to packaging. This is achieved through bringing biodiversity to life through plantings, using renewable energy, engaging in Regenerative Agriculture practices and sustainable packaging.
Pioneered by Michael Zitzlaff, who saw how many wine box dividers were going into recycling. Knowing these were an additional cost for wineries, Michael started putting these dividers aside for the next time the local winemakers would deliver. The initiative is now being supported by the wine merchant community and has been rolled out to over 10 Dan Murphy’s stores.
RACHEL STEER (PINNACLE DRINKS) Sustainability has always been a passion of Rachel’s and everything she does is always done with the utmost care and consideration. This focus has inspired Chapel Hill to adopt a similar attitude and now ensures that every decision takes into account sustainability and the potential impact. With Rachel being the driving force, Chapel Hill is now a member of the Sustainable Winegrowing Australia program. As part of this process, Rachel took on a huge amount of additional work and her enthusiasm and attention to detail never waned.
SUSTAINABLE FUTURE
WINNER TYSON HOLBERY (FORMAT DEVELOPMENT) Tyson, through passion and enthusiasm not only leads the Solar program within Dan Murphy’s, he has energised nearly 50 stores, created brand recognition and celebrated the positive imprint of Dan Murphy’s in media channels. This award acknowledges not only what Tyson has achieved but also how an individuals passion and a responsible brand can make the planet a better place. The idea of the sustainable solar rollout was born out of a casual conversation for Tyson during a flight and quickly turned into a rollout surpassing 50 stores and an energisation savings in excess of $1.38m
With the view of a sustainable world in the minds of so many, this initiative has touched so many key values for us as an organisiation. Not only has this been a really well thought out and swiftly paced initiative, it has also created some amazing brand recognition externally for the environmental focus and carbon footprint efficiencies on behalf of Endeavour. Tyson deserves recognition for his incredible work and being the brains behind helping us all build a sustainable and energy efficient future.
PEOPLE & DIVERS CHAMPION OF TH
Celebrate excellence in inclu Finalists
SUSAN MOSEY (DAN MURPHY’S)
GREG ANDERSON (DAN MURPHY’S)
Susan is a true advocate and ally for diversity and inclusion, and leads her store team and her peers within her Area group with this as a key focus. Susan is a member of the Endeavour Pride group.
Greg constantly looks to bring people together to create a community spirit within the organisation.
Susan is a kind and thoughtful leader who gets to know her team - this includes asking team their preferred pronouns. Susan has made sure that her stores were part of the ‘welcome here’ project. This project has now been rolled out across the entire NSW State with Susan a driving force throughout the roll out and liaising with store teams to ensure it landed correctly within stores.
He challenges the norm by looking for opportunities to create a fairer, more inclusive and community driven workplace. He also provides team members on all levels, with a platform for their ideas. Greg is committed to making a difference not only with our team but with our customers and that is truly living our values. He is a great asset to our business, always thinking outside the box in terms of ways to connect with our communities.
SITY HE YEAR
usion and diversity. DAMIEN WATTS (BWS)
DEBORAH HASKINS (ALH)
CARMEN HILL
Damien lives and breathes championing diversity and inclusion in every area of his life, making a difference to everyone around him.
Deborah is a role model to all that leaves an imprint on everyone that works for and with her. She influences everyone in a postive way that helps lead you down the right path no matter how hard of a challenge it could be. Her mentoring and guidance will never go unnoticed.
Carmen has an exceptional commitment to championing an inclusive community, and whose outstanding contribution has fostered a sense of belonging resulting in a positive social imprint. Her laugh and smile are infectious.
His work for Albany Pride was truly inspirational. He is now bringing that passion to Proud @ Endeavour. Damien has selflessly worked on many aspects across Endeavour and the community to ensure inclusion and support, not only for the LGBTQIA+ communities, but also diversity for women, indigenous community and people with disability. Damien has given so many people a safe space to be their true authentic self.
Deb has created an awesome venue for the community and has ensured that it caters for all that visit. She is dedicatated to championing an inclusive community. Deb has a high level of acumen, approachable and is always looking at ways to improve operations at the hotel for her customers and team.
(BWS)
Carmen is a strong lead within our team. She is someone that has the teams back and supports our stores ‘quest for best’. Her opinions are valued and they give a greater insight and confidence when it comes to making decisions.
PEOPLE & DIVERSITY CHAMPION OF THE YEAR
WINNER PROUD COMMITTEE (ENDEAVOUR GROUP) With the newly created Proud @ Endeavour Committee, the co-chairs have been able to move at pace to create a launchpad for the business to live up to our values ‘we are inclusive’. By inducting all members to the Committee and supporting the brands bring diversity to the forefront. This has started conversation about the culture and Endeavour being an inclusive business. This was demonstrated at Midsumma LGBTQIA+ festival in Melbourne where the co-chairs all attended from across the nation. While also engaging with Committee members and the wider Endeavour team. They were able to facilitate open conversation of the barriers faced, as well as the shared vision of Endeavour Group. The co-chairs were able to coordinate the Committee successfully so that Endeavour Group could make its first ever Australian Workplace
Equality Index submission. This submission demonstrates how the they live up to values – but also demonstrates to the wider community what Endeavour stands for. None of this would have been possible in such a short time without the commitment and dedication of the co-chairs to make a difference. The Proud Committee has been instrumental in helping shape the incredible inclusive culture we have at Endeavour Group, particularly for the LGBTQIA+ community. They are most definitely leaving their imprint every day through the great work that they do. They also do great work supporting ‘Welcome here’, a fantastic initiative showing our customers that they are most welcome to come to our stores and shop regardless of who they are and what their preferences may be.
RESPONSIBILITY & CHAMPION OF TH
Celebrate those who are sup Finalists
DAN MURPHY’S ELANORA HEIGHTS
BWS CARNARVON
Elanora Heights is a small team making a big difference to the community, working hard to fit into a small community by getting to know the locals. From starting a cocktail corner, starting Elanora’s wall of dogs to supporting a local young bakers fundraiser for a local shelter.
Carnarvon are incredibly proud to showcase their partnership with their small community in WA, to help bring people together in a better, more enjoyable and meaningful way.
Aside from all the spirit the team bring to the community with their brilliant ideas, they also perform really well with all their tasks and community engagement. For a big business in a small community, they should be really proud of our contribution to the area.
(BWS)
The team at BWS Carnarvon play a critical role to the success of many community groups in their region. Their focus on their customers and community driven organisations as well as their cultural ambitions, are outstanding. They ensure they order stock tailored to their unique area, whilst ensuring they are following restrictions that are in place.
& COMMUNITY HE YEAR
pporting positive change. ROXY HAID (DAN MURPHY’S) Roxy always leads with compassion, kindness and empathy. Roxy is the kind of leader who brings people together and creates a space for teams to work together cohesively. With a background in organising charity events, Roxy supported the Dan’s Wheel and Walk. Roxy worked with supplies and teams to organise experiences and items to put up for auction to raise money for a great cause. With the support of Roxy, Dan’s was able to raise over $30k for an amazing cause supporting our community. Roxy not only stands up to make a difference when it comes to an economical donation, but with her own kindness and time.
CALLUM DUNKLEY AND MUHAMMAD JAMMAL (BWS) These two team members were faced with a challenging situation where a victim of an attack arrived in their store seeking help. They helped the person with first aid and called emergency services. They gave such great care in a calm and professional manner and did everything they could to help. Not only did they showcase such duty of care in helping local community members who needed it, they kept their store trading and provided service to all our customers at the same time. The choices they made to keep everyone safe, communicating with emergency services while also assisting customers.
RESPONSIBILITY & COMMUNITY CHAMPION OF THE YEAR
WINNER ENDEAVOUR MERCHANDISE TEAM Through all of the challenges faced by suppliers in the last 18 months, a key group of the Endeavour Merchandise team have worked incredibly closely with suppliers facing challenges to ensure that they have been able to help as much as they possibly can.
- More than 500 small suppliers and over 3000 products being onboarded on Marketplace or in select BWS and Dan Murphy’s.
This started with standing up a small team of key Merchandise team members to work with key partners across Endeavour Marketplace, Marketing, Operations, Pinnacle and other functions to identify smaller suppliers we could onboard to the business and support.
These efforts have endeared our business to many smaller producers across the country and we continue to reap the benefits of this in terms of the strength of our ranging breadth for our customers. But most importantly, we collectively supported a plethora of producers who were hurting and may not have survived these challenges, proving that we care about our industry and the positive imprint we can leave.
While the impacts of this work and the positive outcomes are still continuing today, the efforts of this cross-functional team have resulted in: - Over 600 small suppliers receiving ongoing payment terms relief
- Millions of bulk litres of wine purchased through the Pinnacle business.
CREATING A SOCI FUTURE TOGETH
Celebrate someone who bri Finalists
BWS CARNARVON
WENDY CLAUGHTON
(BWS)
(ALH)
Carnarvon are incredibly proud to showcase their partnership with their small community in WA, to help bring people together in a better, more enjoyable and meaningful way.
Wendy has tirelessly worked in rolling out me&u, across ALH. Wendy has been the lead contributor in the roll out to 335+ venues across the network in under 4 months!
The team at BWS Carnarvon play a critical role to the success of many community groups in their region. Their focus on their customers and community driven organisations as well as their cultural ambitions, are outstanding.
She began rolling out by herself, progressing to managing a support crew to assist. This is all while still managing the other existing parts of her role outside of me&u.
They ensure they order stock tailored to their unique area, whilst ensuring they are following restrictions that are in place.
Me&u has been the biggest innovation in ALH F&B and her work has helped bring this digital experience to life for our patrons. This work has brought put the wine menu. Wendy has demonstrated the Endeavour purpose through her ability connect Venue teams, IT teams, Merch Team and the external provider together to create a better experience for our patrons.
IABLE HER AWARD
ings out our best. CALLUM DUNKLEY AND MUHAMMAD JAMMAL (BWS) These two team members were faced with a challenging situation where a victim of an attack arrived in their store seeking help. They helped the person with first aid and called emergency services. They gave such great care in a calm and professional manner and did everything they could to help. Not only did they showcase such duty of care in helping local community members who needed it, they kept their store trading and provided service to all our customers at the same time. The choices they made to keep everyone safe, communicating with emergency services while also assisting customers.
LISA SMITH (PEOPLE & SAFETY) Lisa was tasked with rolling the purpose, values and ways of working out for the group. Lisa anchors her peers back to the purpose, values and ways of working. This is not necessarily a challenge with some areas of the businesses, but in ALH this was all very new and a challenging terrain to navigate. Lisa always discussed, prompted and challenged the group with respect, keeping it very real for the team. Lisa is always there to help and always willing to jump in and assist with critical comms and messaging, no matter what day of the week or the time. This demonstrates how Lisa goes above and beyond as a leader.
CREATING A SOCIABLE FUTURE TOGETHER AWARD
WINNER ACCOMODATION TEAM YORK ON LILYDALE (ALH)
The Accomodation team at York on Lilydale are constantly getting recognition from customers for their outstanding service to their guests with their exceptionally high standard in cleanliness. While housekeeping can be a physically challenging job on a daily basis, these ladies have also pushed though extreme heat conditions in summer and wet, freezing conditions during winter. Of more recent times Melbourne has battled with linen shortages, while other accommodation
properties have been closing down rooms, the team at York on Lilydale have tirelessly washed, ironed and folded hundreds of sheets, pillow cases and towels each day just to keep the rooms trading. This group are delightful members of the staff, receiving many raving reviews. The house keeping department have an impressive wall in the laundry of many notes from hotel guests thanking the team for their comfortable stay at the hotel. They are much appreciated members of the team.