CONTENTS 3
EDITOR’S NOTES
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WEBSITE LOOK REFRESHED
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UPDATES TO CUSTOMER INFORMATION
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SPOTLIGHT ON YOUR BUSINESS: KIDZ KLINIC
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CHRISTMAS GIFT GUIDE
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ENJOYING THE #BESTREWARDSEVER
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ENJOY EXCLUSIVE OFFERS WITH YOUR SAGICOR BANK MASTERCARD CREDIT CARD
EDITOR’S NOTE We’re happy to be sharing Swype with you again! Information about your Sagicor Bank Mastercard Credit
Keeping in touch with you is
Card is sure to keep you satisfied as a cardholder and make
always important, so keep your
you aware of the features and benefits so that you can
information up-to-date and be sure to remember how to
take full advantage of what your credit card has to offer.
contact us as well.
Keep reading and keep educated about your Sagicor Bank Mastercard Credit Card and all that it can do for you!
Let us know what you think about Swype. Send us your feedback at sbj_swypefeedback@sagicor.com.
This edition of Swype will provide more information on exciting offers and discounts you can access worldwide by
Thank you for choosing Sagicor Bank! We take this
using your Sagicor Bank Mastercard Credit Card; Christmas
opportunity to wish you all the best for the Holiday season.
gift options for your loved ones and the benefits of being a Sagicor Bank Club Kingston VIP lounge member!
SWYPE EDITORS Chelsea Murray
Nioka Harrison
Nicole Campbell
Marketing Officer- Payments
Manager- Card Products
Marketing Manager- Payments & eChannels
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At Sagicor Bank , we strive to provide an Easy, Simple and Personal experience for all our clients. It is with that objective in mind that we recently completed and relaunched the Personal, Business Credit Cards and Point of Sale web pages. We invite you to browse each section and give us your feedback!
WHY WE RETIRED THE OLD DESIGN? Our aim is to provide our clients with improved online service through ease of navigation and an overall optimal user experience. As such, in keeping with our brand, we worked to create the new design, asking questions such as: 1 How can we communicate with greater clarity? 2 How can we improve the overall user experience? 3 How can we make it easier for our clients to find the information they need to contact us.
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We know that the improved pages addresses all of those challenges and so on Wednesday October 18, we unveiled our refreshed design!
WHAT WE CHANGED In addition to adding more information about payment solutions for businesses, we also included: 1 New information about your credit card rewards 2 Additional methods for contacting us 3 A comparison chart so you can view each credit card’s features & benefits The result? A design that helps you find the information you need with greater ease than before. We hope you enjoy it!
UPDATES TO CUSTOMER INFORMATION In order to have your account updated, we would like to ensure that your contact information is up to date. Therefore, whenever there are any changes to your contact information, such as, your telephone numbers, email and mailing address, please inform us by calling 1-888-SAGICOR (724-4267) or by emailing SBJ_cardservices@sagicor.com. In addition, if your home address has changed, please visit your nearest branch to provide them with a copy of your proof of address in order for your account to be updated.
MORE MORE Cashback Cashback
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You can get up to You can get up to with all yourCashback* international with all your international and online purchases. and online purchases. Use your Sagicor Bank Mastercard Standard™ or Gold™ Credit Card and Useupyour Mastercard Standard™ or Gold™ Card and get to 4Sagicor x MoreBank Cashback on all your international and Credit online purchases. get up to 4 x More Cashback on all your international and online purchases.
PLUS get a chance to be one of 10 winners of US$1,000 PLUS get a chance to be one of 10 winners of US$1,000 1000 1000 Offer valid from November 15, 2017 to January 15, 2018. Offer valid from November 15, 2017 to January 15, 2018. US$ US$
For more details on this promotion visit: For more details on this promotion visit: sagicorjamaica.com/promos/crossborder
sagicorjamaica.com/promos/crossborder
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*Conditions Apply. The cashback will be automatically credited to your credit card account. Maximum Total Cashback: US$60. *Conditions Apply. The cashback will be automatically credited to your credit card account. Terms & conditions: visit www.crossborder.sagicorjamaica.com Maximum Total Cashback: US$60.58(3) of the Betting, Gaming and Lotteries Act. Approved by order under Section Terms & conditions: visit www.crossborder.sagicorjamaica.com Approved by order under Section 58(3) of the Betting, Gaming and Lotteries Act.
SPOTLIGHT ON YOUR BUSINESS: KIDZ KLINIC WHY DID YOU CHOOSE SAGICOR BANK? Sagicor Bank came to our rescue at a crucial time in our organization’s development. Their commitment to offering competitive interest rates and superb customer service made us confident that they would be dependable business partners who would be concerned about our practice’s financial health for years to come. They removed the typical barriers to entry in the initiation process by appointing a highly professional and courteous agent of theirs to meet us at our own location and process all of the necessary documentation to formalize our relationship. We were able to hit the ground running in our use of Sagicor’s services without having even to set foot in any of their branches!
HOW HAS THE POINT OF SALE PRODUCT IMPACTED YOUR CUSTOMER SERVICE?
Mark Royes,
Owner –Kidz Klinic
Sagicor Bank’s Point-Of-Sale machine has enabled us to satisfy our patients better by accepting a wide range of payment options. The POS equipment is also highly responsive and reliable, meeting our clients’ expectations for a solid infrastructure that simply works.
WHAT INSPIRED YOUR BUSINESS? The Kidz Klinik began to help meet the need for a facility that provides high-quality, affordable private medical care for children throughout extended opening hours. We believe that all parents have the right to compassionate, expert treatment for their little ones. WHAT WAS THE MOST CHALLENGING EXPERIENCE AS A BUSINESS OWNER AND HOW DID YOU OVERCOME IT? We wrestle constantly to make our services more accessible and convenient for our patients and their parents. Our overriding commitment to thoroughness, however, sometimes results in longer waiting times than our guests find convenient. Our doctors are now working hard to reduce such waiting periods by extending their shifts, and our organization as a whole is reforming itself through the adoption of more efficient business practices and newer technologies to assist in our daily workflow.
HOW ELSE DID THE PRODUCT HELP YOUR BUSINESS GROW? The POS machine has relieved our concerns about exorbitant transactional overheads, allowing us greater flexibility in our budget. Sagicor’s customer service team is also easily accessible by telephone and well-prepared to answer our questions quickly and accurately, enabling us to channel more of our time and effort into our primary goal of providing the best possible medical care for our children.
WHAT ADVICE WOULD YOU GIVE TO AN ASPIRING BUSINESS OWNER? Those aspiring to own businesses should care deeply about the services or goods that they intend to offer. At Kidz Klinik we endeavour for all of our team members to be driven by a desire to enhance the quality of care that our children receive.
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Kerry-Ann Clarke, Collection MoDA Founder
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ENJOYING THE #BESTREWARDSEVER What attracted you to Sagicor Bank? As a rapidly growing Architecture firm our needs are constantly changing. Sagicor Bank always gives us the personalized attention we need to make decisions so we can flex with our changing demands. The Sagicor brand is also synonymous with quality and longevity, so we felt perfectly comfortable putting our faith in them.
What is most rewarding about being a Sagicor Bank client? Sagicor Bank strives to make our banking easier. From the initial days of setting up our accounts and credit card, Sagicor Bank did everything they could to facilitate the process. This level of service has followed through to all stages of banking. Sagicor Bank works to make their client’s banking compliance as efficient as possible.
Where is your favourite travel destination? My favourite travel destination is anywhere I have never been before. As an Architect it intrigues me to explore different cultures and see how their architecture relates to their lifestyle. That inspires me and our firm’s design work.
What benefits of your Sagicor Bank Credit Card do you use the most? The integrated online access is perfect for always keeping on top of our finances. We continually perform checks and balances and the online access really assists with that aspect. The VIP lounge is also a great feature. I never miss the opportunity to take advantage of that benefit. I usually arrive early to my flights knowing I can take advantage of the lounge.
How often do you use the VIP Lounge when you travel and what’s the best thing about the lounge? I use the lounge every time I travel. It is a relaxed atmosphere that is perfect for starting any trip. Our firm continually strives to stay on top of client and consultant communications so the accessibility to wifi and an atmosphere where I can immerse myself in what I am doing is a real benefit. The lounge is even suitable for working through design challenges without the usual interruptions.
Why would you recommend visiting the lounge to someone who is travelling? The lounge is a great way to start either work or vacation travel. If you need to take advantage of the time before your flight to work, all the necessary facilities are there. Or, if you want to kick off your vacation with your favourite cocktail, the lounge is a perfect place for that also. Travelling these days can be hectic. The lounge is a perk that makes travelling much more comfortable.
Has Sagicor Bank made your travelling experience more delightful and would you recommend a Sagicor Bank Credit Card to others?
Bruce Lopez, Architect Sagicor Bank Client
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Sagicor Bank has definitely made my travel experience better. With the Sagicor Bank Credit Card’s accessibility to the lounge travelling is a breeze. Not only is the lounge a great place to work or relax before a flight, it also takes a lot of the hassle out of flying by simplifying the boarding process. I would recommend a Sagicor Bank credit card to others.
ENJOY EXCLUSIVE OFFERS WITH YOUR SAGICOR BANK MASTERCARD CREDIT CARD! Toronto
WINE & DINE AT A PRIVATE WINE TASTING Pizza and wine go hand-in-hand at Toronto’s Superpoint Pizza. Sagicor Bank Mastercard Credit Card cardholders are invited to enjoy a private wine tasting experience of 3 varieties (Natural, Organic, and Bio-Dynamic) with wine directors, Lauren or Dunkin.
ONLY
CAD$25
Enjoy light snacks from the kitchen while you savour your wine.
+tax!
Florida
CEVICHE PREPARATION CLASS Sagicor Bank Mastercard Credit Card cardholders can enjoy the delightful and exotic flavours of Spain and Portugal during their meal at Adega Restaurant with an exclusive menu, VIP seating and ONLY
US$152
a complimentary glass of prosecco.
London
THE HEATHROW EXPRESS Cut down your commute and step on board the well-appointed Heathrow trains for a journey that’s punctual, relaxing and completely stress-free.
12 %
OFF!
Conditions apply. Visit priceless.com for more information on each offer.
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CONTACT US SAGICOR BANK (HEAD OFFICE) 17 Dominica Drive, Kingston, Jamaica
FOR CLIENT SERVICE AND EMERGENCY ENQUIRY Jamaica, Toll Free: 1-888-SAGICOR (1-888-724-4267) USA / Canada: 1-877-SAGICOR (1-877-724-4267) Europe/Worldwide: + 800-4-SAGICOR (+ 800-4724-4267) Email: SBJ_cardservices@sagicor.com