SOFTWARE & IT
The UK’s Leading Glass & Glazing Newspaper
PREMIUM IRONMONGERY PROVES A HIT ON FRAMEPOINT® Over one hundred additional pieces of Coastal Ironmongery have been made available to touch and show on Tommy Trinder’s Framepoint® app this month, as the two firms strengthen their ties in the wake of growing demand for premium ironmongery amongst window installers.
over half of Coastal fittings quoted via the app are added to entrance doors, French doors and bifolds. Says Chris: “Framepoint® installers tell us they love the ability to quickly and easily model doors with different combinations of ironmongery and colour finishes. Being able to immediately show how choices will look in situ is also important; not only does it secure the sale it cuts out all room for error.”
“it’s easy to show off premium features on Framepoint®,” says founder and CEO of Tommy Trinder, Chris Brunsdon. “Being able to touch and instantly show client’s how different a window looks when fitted with an upgraded Coastal BLU fastener, as opposed to a standard handle helps Framepoint® subscribers stand out from the crowd and get more for the job.” More than 2000 Coastal handles have been quoted on Framepoint® since the two firms began working together a little over six months ago. Testament, says Coastal MD Loren Jenner, of the growing recognition amongst window installers of the value quality ironmongery can add to a sale: “Adding quality fittings provides a relatively low cost way to dramatically enhance the look and feel of your windows and doors and set you apart from the competition. The Framepoint® platform allows installers to
Amongst the latest pieces to appear on Framepoint® are Coastal’s range of premium pegstays; now available to touch and show on timber casements, as well as premium PVCu frames and steel look aluminium.
Timber flush casement on Framepoint® featuring Coastal BLU Contemporary Stainless Steel Handles and matching pegstays
“Framepoint® makes it easy to sell premium features such as dual colour, dummy vents, mechanical joints, flush casements, surface mounted bars, deep timber-look cills, deep bottom sash rails.
demonstrate this value instantly, at the touch of a button. It’s a real wow!”
“But I must say there is something really wow about adding a Coastal pegstay to a window in Framepoint® - it’s the pièce de résistance!”
Upgrading to premium door ironmongery is proving particularly popular amongst Framepoint® subscribers;
Installers interested in exploring how Framepoint® can help with upselling can book a free demo at tommytrinder.com.
A STACK OF GREAT NEW ADMINBASE STUFF AT FIT SHOW: STAND D31 The people behind AdminBase, which for 25 years has been the admin system of choice for Britain’s window and door installers, are using the FIT Show to show visitors what they promise is a ‘stack of exciting new stuff ’, superb new features and benefits that have been added to AdminBase during the past two years. With hundreds of new users joining AdminBase during the pandemic, attracted initially by the remote working capabilities of the system, they have now discovered how it eases workloads for busy installers and smooths communications with demanding customers. With so many new features available, AdminBase has decided that the only way to show off so many new features to so many people, is to do so at FIT Show this May: “Our Customer Portal alone, which encourages customers to manage their own installations, would be enough to come and see us,” said Rhonda Ridge of Ab Initio, the clever company that developed AdminBase. “But then there’s the Diary App which attaches documents to a lead or contract; the Canvasser App that sends leads straight
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TOMMY TRINDER AND BUSINESS PILOT TEAM UP TO ‘REDUCE HASSLE FOR INSTALLERS’ Leading window industry software specialists Tommy Trinder, and Business Pilot have teamed up in a pledge to save time and hassle for installers…
into AdminBase; and Google Maps that shows locations of sales-people, fitters, and even key installations, at-a-glance,” she added. “And so much more besides. We believe that just spending five minutes with a visitor face-to-face will allow us to get the ‘wow’ factor across to them, far more than through a website or even a phone call.” Named ‘Best Installer Support Programme or Service’ at a recent awards, AdminBase is said by users to actually save them money by reducing dependence on administration staff whilst improving customer communications with automated text and email updates, self-service administration and improved response times. AdminBase will be demonstrating its Customer Portal, and the software’s numerous other time-saving features, on stand D31 at the FIT Show, which takes place 10-12th May at Birmingham’s NEC. For more information go to: https://www.abinitiosoftware.co.uk.
“Time is money and the last thing installers need is to duplicate work unnecessarily,” explains Elton Boocock, MD of Business Pilot. “The new automated links between Tommy Trinder’s Framepoint® app and the Business Pilot CRM mean that users can enter important information once and have it populate live, in real time on both platforms.” The connection between the two computer programmes (known in tech-speak as an ‘API’) means that customer information entered into Business Pilot automatically appears in Framepoint® without the need to re-key. In turn important documents
Talking to each other – from left to right Ryan Schofield (Business Pilot), Chris Brunsdon (Tommy Trinder), Ryan Breslin & Elton Boocock (Business Pilot).
generated in Framepoint®, such as quotations, survey documents, homeowner contracts and purchase orders, are automatically accessible from the customer’s record in Business Pilot. “It’s about working smart,” says CEO of Tommy Trinder, Chris Brunsdon. Having a quoting platform that ‘talks’ seamlessly to your CRM saves time, cuts out error and increases business performance.” Whether we are scheduling a flight, ordering a pizza or buying something from Amazon, the use of API’s to share information between pieces of software is at the heart of many of the online experiences we take for granted in today’s modern, interconnected world. But, argues Chris, the window industry has been slow to open up: “No one piece of software can do everything an installer needs and do it well. As a result, window firms have found themselves constantly juggling a plethora of apps, desktop software, online portals, spreadsheets and word processors just to get a job out of the door. It drives them nuts! This new link between Framepoint® and Business Pilot points the way towards a better future; a future in which software speaks to each other and makes life easier for customers. After all, hassle. Who needs it?” Installers interested in learning more should visit www.tommytrinder.com or www.businesspilot.co.uk.
April 2022 | www.glassnews.co.uk
