1
2
Index
01
Message for the AMR Family
4
10
AMR in Your Community
48
02
Our Philosophy
5
11
Internal Events
62
03
Decalogue + AMR Attitude
14
12
Birthdays
92
04
AMR News
20
13
Grooming Standards
96
05
Getting to Know Emilio Huhn
22
14
Host City
98
06
Outstanding Colleagues
28
15
We Are Authentic
100
07
Featured Training
31
16
Wellness
102
08
How to Take Care of Ourselves?
40
17
Hotel Openings Update
103
09
Awards, Acknowledgments, and Certifications
43
18
Hotels List
107
General Editors: Gabriela Samel & Javier Saavedra Special Collaborations: David Pritchard Art Editor: Amy Landero 3
01 | Message for the AMR Family
Message for the AMR Family Getting together is a beginning, staying together is growth, and working together is a success. Nowadays, we are going through an evolution, and we must keep in mind teamwork: We Do It Together. Working as a team means joining efforts, making plans, setting goals, and achieving all the above by fulfilling individual tasks. Teamwork means respect, responsibility, and commitment.
Once again, I’m very proud of seeing you work as a team, taking care of our guests, our colleagues, and the communities (We Care)... Sincerely,
Adapting to changes is part of our commitment to success. If we don’t move and evolve, we might lose our passion, energy, strength, or performance. These elements are directly related to motivation and efficiency, which are the main fuel of every human being. Since we are starting the second quarter of the year, we are about to face new challenges. Our company is in a defining moment; growth and expansion are a reality. We must keep working together, as the great family we are. The only way to consolidate growth and achieve our goals is to be even more committed. Additionally, we must be at the forefront of our industry, maintaining the same quality and standards that make us stand out. To reinforce that we are part of the Hyatt family, I would like to share with you a preview of the implementation of the World of Hyatt benefits loyalty program, as well as the importance of our commitment to it. This program, which has the loyalty of 29 million members, is driven by the company’s purpose of caring for its most loyal guests so that they can be their best, offering them a world full of great benefits, personal connections, and fantastic experiences.
4
Gabriel Felip
Group President AMR Global Operations
Mission
Values
We turn vacation dreams into life-long memories.
We Care We Are Authentic We Inspire Action
Vision To be the first choice in vacation travel, enriching lives, and uniting the world.
We Do It Together We Own Our Results We Are Hungry for More We Do Everything with Passion
Our Philosophy | 02
Our Philosophy One ALG
SESXM
Mission
Vision
We turn vacation dreams into life-long memories.
To be the first choice in vacation travel, enriching lives, and uniting the world.
5
02 | Our Philosophy
Values 01
02
03
We Care
We Are Authentic
We Inspire Action
We care about our team members, our communities, and the environment.
We are open, honest, respectful, and we appreciate each other.
We take initiative and make things happen.
04
05
06
We Do it together
We Own Our Results
We Are Hungry for More
We work as a team and value diversity and inclusion.
We are committed and accountable to deliver results.
We are curious, we embrace change, and we drive growth and innovation.
07 We Do Everything with Passion We work hard and have fun.
DRENA
6
Our Philosophy | 02
Commitment Statement Team Members
Partners
Creating opportunities and promoting personal well-being.
Honoring our commitments delivering superior profitability.
Customers
Communities & Environment
Delivering vacation beyond expectations.
experiences
and
Enriching and sustaining the places where we live, work, and travel.
BRCSL
BRERC & SECUN 7
02 | Our Philosophy
DREDL
DRESC 8
DREPM
Our Philosophy | 02
DREVC
DRJRC
DRJRC
DRETU 9
02 | Our Philosophy
DRSRC
SECCC 10
Our Philosophy | 02
SEMRC
SEPCR 11
02 | Our Philosophy
20 Service Principles that we apply: 01
02
03
We know, and practice, our ONE ALG mission.
Our smile and salutation are our best business card.
We aid our guests and take every opportunity to offer them personalized suggestions about our resort’s facilities and activities.
04
05
06
We are all responsible for keeping a clean image of our resort’s facilities.
We know our individual and team objectives, and we work together to achieve these.
We are well known for our kindness and phraseology.
07
08
09
We apply work procedures and we consistently comply with our standards.
We are service professionals, responsible for assisting in every opportunity from the start to the end. We provide solutions from the root of every situation.
We are conscious of our impact in our work, environment, and social fields.
10
11
12
We are aware and informed about our resort’s daily happenings through departmental briefings and informative boards.
We are the best promotors of our resort as we perfectly know our resort’s facilities and its activities.
We are proud to be hosts and our personal image is impeccable.
12
Our Philosophy | 02
13
14
15
We constantly strive to improve ourselves in our work-environment.
All Supervisors and Department leaders know how to face and approach difficult or emergency situations.
Our resort is the window to the world. We ensure our guests are always taken care of by offering them a pleasant smile and by greeting them.
16
17
18
We apply the basic aspects of service: attitude, quality, and opportunity.
Attitude: We provide excellent service with facts, not just with words.
19
20
Quality: We plan and organize our daily activities to avoid improvisation. We make sure things are done correctly from the beginning, on time, and always according to our guests’ needs.
Opportunity: We use our empowerment to offer service when this is needed.
All the team at AMR work in accordance with our ONE ALG values.
13
03 | Decalogue + AMR Attitude
Decalogue + Attitude AMR 01
Demonstrate positive attitude to any situation.
02
Show your best smile and greet in every
03
Get to know each guest, their names and
04
Always offer help with quality, warm, and
05
Remember that every interaction is unique:
06
Be the author of WOW moments!
07
Be accountable and “close the cycle” of
08
Work together with your colleagues and the
09
Live the service as your life philosophy,
10
Value this return as an opportunity to shine!
interaction.
preferences.
kindness.
make it counts!
every request.
different departments as one team.
inspiring everyone around you.
SESXM
14
03 | Decalogue + AMR Attitude
BRCSL
SESXM
DREDL
15
03 | Decalogue + AMR Attitude
DRELC
DREPB
DREPC
DREVC
SEARM
16
Decalogue + AMR Attitude | 03
SEBMI & DRBMI
SECCC
SECPM 17
03 | Decalogue + AMR Attitude
WOW
Moments 01
02
03
We show our best smile and greet in every interaction
We know each guest, their names, and preferences
We live service as our life philosophy
04
05
We are the authors of WOW moments
We value this return as an opportunity to shine!
I’M THE AUTHOR OF WOW MOMENTS
DRSRC 18
Decalogue + AMR Attitude | 03
SEMRC
ZOCDM
19
04 | AMR News
AMR News
Meet & Greet with Mr. and Mrs. Pritzker
Last, February 17, colleagues of the AMR Corporate Operations Team in Cancun, together with some members of other ALG business units, such as UVC and Amstar, had the opportunity to receive Mr. & Mrs. Pritzker in Cancun. During the day, Mr. Pritzker shared a few inspirational words about Hyatt’s history and culture, as well as a Q&A with the AMR Operations team and colleagues from other business units, at the theater of Dreams Playa Mujeres Golf & Spa Resort.
Helicopter Tour and AMR Corporate Office Visit At the end of the event, our CEO & President, Alejandro Reynal, along with Gabriel Felip, Group President AMR Global Operations, gave Mr. & Mrs. Pritzker a helicopter tour from the Playa Mujeres complex to the Secrets Maroma Beach Riviera Cancun hotel. The idea was to show them our properties in Cancun, where the colleagues in the hotels showed them the values of both companies (Hyatt & ALG) in displayed writings that could be seen from the helicopter. At the end of the day, Mr. and Mrs. Pritzker visited the AMR Corporate Operations Offices in Cancun and gave a little gratitude speech to the colleagues.
20
AMR News | 04
AMR News
World of Hyatt
Membership Basics
About World of Hyatt Hyatt’s global loyalty program puts Hyatt’s purpose into action. It allow us to show our members how much we care for them to be their best. World of Hyatt offers our members more benefits, more opportunities to earn rewards and more ways to engage with Hyatt.
Anyone can become a World of Hyatt member. Enrollment is quick, easy, and complimentary. Members are organized into levels based on their activity. Participation is encouraged and required to maintain point balance.
The majority of World of Hyatt memberships are structured into four distinct membership levels.
Member
Discoverist
Explorist
Globalist
Free to join / No minimums
10 Nights or 25 K Base Points or 3 Events
30 Nights or 50 K Base Points or 10 Events
60 Nights or 100k Base Points or 20 Events
There are no specific requirements for becoming a member. Excluding a few exceptions, all members begin as entry-level members.
Members earn elite tier status through the accumulation of Base Points and Tier-Qualifying Nights in a calendar year.
Our Role in World of Hyatt As the primary point of contact for our guests, without you, World of Hyatt wouldn’t be possible. As a Hyatt Colleague, you have a unique opporunity to: Set Hyatt apart as a place that values our guests above all else. Personalize each guest experience, making their stay unforgettable.
Introduce our guests to everything World of Hyatt has to offer and grow our membership base. Build relationships with our members.
We care 21
05 | Getting to Know Emilio Huhn
Getting to Know Emilio Huhn VP of Operations LATAM/ENCA
“Attitude is everything, so pick a good one” Describe yourself in 3 virtues Integrity: How you treat people ultimately tells all. Doing what’s right over what’s fast or easy, defines who we are. Being part of such an amazing and successful company, integrity is everything. Passion: At a young age, I was lucky enough to discover that my passion and career were the same… They often say choose a job you love, and you will never have to work a day in your life. This applies to everything I do, life is short, do what excites you in life, live in the moment, and be passionate. Courage: I have been a firm believer in choosing courage over comfort. Making tough decisions in life and work contributes to one’s success. I’ve always tried not to delay the inevitable as we simply can’t prevent it.
What is your purpose in life? Making a difference, I wish to leave this world a better place than how I entered it. My family and friends are the center of my life, they define who I am and keep me balanced.
What did you do before joining our company? Before joining AMR at its early stage, I was fortunate enough to work in various European countries at renowned hotels. I worked my way up from the bottom, starting as a dishwasher at an early age. After a few years, an opportunity came about with Melia to go to Mexico as Food & Beverage Manager, where I started my career on this side of the world working for many distinguished companies, such as Fiesta Americana, Camino Real, Bahia Principe, Xcaret, among others.
22
Getting to Know Emilio Huhn | 05
What is your added value to the company? Visionary, forward-thinking about the future in taking advantage of opportunities and pro-actively overcoming challenges. I am a believer in leading by example, therefore you will find me on the “frontline” working and helping my teams improve their personal and professional life, as we all strive to see where we can add value to the company and environment.
As an AMR leader, what leadership lesson have you learned during your professional career? Trusting my team, earning their trust, and helping them to trust each other is an important lesson I have learned in leadership.
How have you increased your confidence in yourself as a leader? Being result-oriented and seeing all the accomplishments achieved together as a company and individually, always helps your confidence; whenever I meet with my teams, I try to share this philosophy. Work hard and trust the results will come, and as we say, “the sky is the limit” will become a way to live and work.
23
05 | Getting to Know Emilio Huhn
What do you do to empower and motivate your work teams? I put tremendous trust in my team and allow them to lead, as I am always here to support them. I’m a strong believer in empowerment at all levels; in the end, we are in the service industry and every team member should be given the right amount of empowerment to succeed as an individual in their department. It is also important to create an environment where every colleague can express themselves as they see fit and present their ideas in a collaborative space.
What are the challenges ahead of you as we become one Hyatt family? As with any family in life, there will be challenges but personally, this excites me as they will present themselves as opportunities to grow and prove that together we are stronger and will overcome any obstacle as one team. I have truly enjoyed sharing ideas, brainstorming, and building workstreams with colleagues of similar and diverse backgrounds from the Hyatt Family.
24
Could you share with us an experience that has marked your personal and professional life? Taking the decision to leave Europe to continue my professional career in the Americas, has been the most rewarding experience. I’ve been fortunate enough to have always been surrounded by great leaders, mentors and visionaries who have left their mark and have molded me into who I am today. On the personal side, my biggest mark is having an amazing family who continues to teach me the most valuable lessons in life.
What are you most proud of? Family, being able to count on their unconditional love and support. My Daughter, Nicole, is my greatest gift. Even though she lives in Canada, and I’m now based in Panama, whenever we have the opportunity to travel and see each other, we are like a piece of chewing gum to a shoe sole; and I love it.
Getting to Know Emilio Huhn | 05
What has been your biggest success outside of your professional career? When I was younger, I worked in St. Moritz as a cook’s apprentice at a Ski Resort. Skiing was a big passion of mine, I loved it but as we know it can be quite expensive. I decided to become a Certified Ski Instructor and eventually got paid to do what I loved and spend all my free time out of the kitchen on the ski slopes.
How do you see yourself in 5 years? Definitely, the most important is to be healthy and continue to contribute to the growth and success of this “big family”. I have been fortunate to see AMR grow from its early stages and since joining the Hyatt family, I am even more excited and energized and can’t wait to see what the future holds for us together.
25
05 | Getting to Know Emilio Huhn
What are the virtues that make a leader different? To be empathetic. Empathy is an important virtue of a great leader and is critical to balance in our pursuit of results and success. Determination is also key as it describes a purposeful and driven leader who wants to achieve a goal together.
What flaw should a good leader not have? Not being compassionate, just the opposite of not being empathetic. You are only as good as your team’s performance.
What are you learning right now? I still have a lot to learn, but the pandemic has also taught us a lot which will remain in our collective memory for generations to come. We have seen and will continue to see customer behaviors change across the globe, as we all seek more quality experiences, ones that are pure, sustainable and are socially and environmentally conscious.
26
Share a quote for us
“Attitude is everything, so pick a good one”. Life is 10% of what happens to you and 90% about how you react to it… In today’s fast-changing world, we all should have a positive attitude towards situations that may unexpectedly occur. We do not know what the future holds, but with the right attitude, we can and have to adapt to any situation and conquer any challenge that may come our way.
Getting to Know Emilio Huhn | 05
What is your philosophy of life? Be the reason someone smiles.
05
Don’t just learn, experience.
Be the reason someone feels loved and believes in the goodness in people. 03 Make improvements, not excuses.
06
Don’t just change, transform.
07
Don’t just relate, advocate.
08
Don’t just promise, prove.
09
Don’t just criticize, encourage.
01 02
04
Seek respect, not attention.
Years of experience: Over 30 years. Place of birth: Lugano, Switzerland. Favorite sport: Ski, running, and recently Paddling, after my Spanish colleagues introduced me to this fascinating teamwork sport. Favorite food: Mediterranean. Pastime: Travelling, trying new food, and experiencing different cultures. What you like the most about yourself: I am a disciplined and resourceful professional.
What you don’t about yourself: Being too forward and direct in certain situations as this may not always be seen as a gift. Favorite destination: Vienna, Austria, due to its rich culture. Favorite book: The Tipping Point by Malcolm Gladwell. Idol: Knowing Alex Zozaya for over 2 decades, I have admired his accomplishments and he has always been an inspiration. Also, Miguel Quintana, partner and founder of Xcaret Group, his vision and passion for letting the world know Mexico’s culture is incomparable and deserves all my respect and admiration. 27
06 | Outstanding Staff Members
Outstanding Staff Members
BRCSL I Ana Aguilar, Best Supervisor of 2021
BRCSL I Mariana Hernández, Best Colleague of 2021
BRCSL I Marina Quintero, Best OC Colleague of 2021
BRECU I Karla Méndez,
BRECU I Nayeli Solórzano,
DREHU I Edie Axcel, Best Colleague of January
DREHU I Luis Soler, Best Colleague of January
DRELM I Ericka Umaña,
Best Back of the House Colleague of January
Best Front of the House Colleague of January
Best Back of the House Colleague of February
DRELM I Junior Pérez,
DRELM I Luis Martínez,
DRELM I Marco Arcia,
DREPA I Julián Maya,
DREPA I Marcos Hernández, Best Supervisor of 2021
DREPA I Sergio Reyes, Best Manager of 2021
DREPC I Cristóbal Méndez, Best Supervisor of 2021
DREPM I Adelaida Cem,
Best Back of the House Colleague of January
Best Front of the House Colleague of January
Best Front of the House Colleague of February
Best Colleague of 2021
Best Back of the House Colleague of February
Thank you all for your commitment! 28
Outstanding Staff Members | 06
DREPM I Roger Rodríguez, Best Front of the House Colleague of January
DREPM I Ruth Barrios,
DREPM I Yolanda Tun,
DRETU I Abundio Daniel Coot Puc,
DRETU I Esteban Peña Tuz, Best Back of the House Colleague of February
DRETU I Jorge Domínguez, Best Supervisor
DRETU I Jorge Hernández, Best Back of the House Colleague of January
DRETU I Juan Pablo Cortéz González,
Best Front of the House Colleague of January
DRETU I Verónica Paredes, Best Committee Colleague
DRSRC I Alonso Soto, Best Manager of the Trimester
DRSRC I Damarys García, Best Manager of 2021
DRSRC I Enrique Torres, Best Supervisor of the Trimester
DRSRC I Isaura Martín, Best Supervisor of 2021
DRSRC I Leonardo Quintero, Best Colleague of 2021
DRSRC I Manuel Uh, Best Colleague of January
DRSRC I Marlon Jiménez, Best Colleague of 2021
DRSRC I Miriam García, Best Colleague of February
DRSRC I Ricardo Ventura, Best Colleague of February
DRSRC I Sergio Flores, Best Colleague of January
DREPM I Jorge Martín, Best Supervisor of January and February
Best Front of the House Colleague of February
Best Front of the House Colleague of February
Best Back of the House Colleague of January
29
06 | Outstanding Staff Members
DRSRC I Verónica Prado, Best Supervisor of January and February
DRSRC I Yuri Peralta, Best Manager of the Trimester
NOECU I José Chan, Best Manager
SECHU I Araceli Hernández,
Best Front of the House Support Colleague
SECHU I Rodrigo Sandoval, Best Front of the House Colleague
Best Front of the House Colleague of January
SECPM I Andrea Reyes,
SECPM I Eduardo Arcos,
SECPM I Horistelia Helston,
SECPM I Juan Jiménez,
SECPM I Reynalda Chan,
SEVCU I Damián González, Best Colleague of January
SEVCU I Denisse Arcos,
SEVPV & DRVPV I Cecilia Ciriaco,
SEVPV & DRVPV I Sandra Mondragón,
Best Back of the House Colleague of February
Best Front of the House Colleague of January
SUCUR I Reno Eugenia, Best Colleague of January
Best Front of the House Colleague of February
Best Back of the House Colleague of January
SUPOP I Epifanio Simón, Best Colleague of January
Best Supervisor of January and February
Best Back of the House Colleague of January
Best Supervisor of December and January
SUCUR I Carolina Lozano, Best Supervisor
SUCUR I María Teresa Castillo, Best Colleague of February
SUPOP I Justina Nuñez, Best Supervisor of January
ZOAPC I Jairo Villavicencio, Best Colleague of January
“The only way to do a great work is to love what you do”
#WeOwnOurResults ZOMBJ I Barbara Hastings, Best Colleague of January
30
ZOMBJ I Kyle Mighty, Best Colleague of February
Featured Training | 07
Featured Training “
At AMR, we are interested in your professional growth and that is why your goal is our goal.
#WeAreHungryForMore BRECU I First aid brigade
BRCSL I Orientation course
BRECU I Orientation course
DREJT I Maintenance training 31
07 | Featured Training
DREJT I Orientation course
DRELM I Introducing Stay App
DREDL I Workshop: Responsible handling of alcohol
DREPB I Training: Pediatric first aid
DREPC I Certification: Making marshmallows
DRENA I Certification of babysitters
32
Featured Training | 07
DREPM I Orientation course
DRESC I Pediatric first aid
DRETU I Integration of the hotel’s brigades
DREVC I Orientation course
DRJRC I Orientation course
DRMPC I Integrating the fire brigade
SEACZ & SUSCZ I Training on chemicals 33
07 | Featured Training
SECHU I A talk on climate change
SECCC I Orientation course
SECHU I Sustainability
34
SECPM I Brigade of fire fighters
Featured Training | 07
SECPM & DREPM I Training: Distintivo H
SUDIX I Talk on workplace mobbing
SEPCR I Orientation course
SEPLC I Presentation: Purpose with value
35
07 | Featured Training
SUCUR I English lessons
SUDIX I Painting workshop
SEBMI & DRBMI I Fire-fighting brigade 36
Featured Training | 07
ZOAPC I Foundations of leadership
ZOCDM I Orientation course
ZOCDM I Pre-opening training 37
07 | Featured Training
ZOCUR & DRCUR I Orientation course
ZOMBJ I Orientation course
ZOPDB I Evacuation drill
38
Featured Training | 07
ZVRIM I Environmental education: small changes, great achievements
ZVRIM I Workshop: Emotional intelligence
SEPLC I Training at Pevonia Spa
SUDIX I Wine tasting
39
08 | How to Take Care of Ourselves?
How to Take Care of Ourselves? You are a key component to stop the spread of respiratory diseases!
We are all responsible for preventing the transmission of the virus. At this time, the most important preventive measure is complying with our CCV protocols, maintaining social distance, and wearing a mask.
Prevention is in our hands!
Life-Saving habits
40
Wash your hands
Use the mask
Respect social distancing
Cough or sneeze into your elbow
Go to the doctor only if needed
Don’t spread fake news
How To Take Care of Ourselves? | 08
BRCSL I We sanitize personal belongings
SESXM
DRELM I We are in constant training
DREPC I We sanitize all the tables after being used
DRENA I We got vaccinated against influenza
SEMRC I We wear our PPE properly
41
08 | How To Take Care of Ourselves
ZOMBJ I We constantly put our CCV protocols into effect
ZVRIM I We take temperature readings
42
SECCC I We excercise role plays to practice our CCV protocols
Awards, Acknowledgements, and Certifications | 09
Awards, Acknowledgements, and Certifications
BRCSL I Awards, Acknowledgements, and Certifications
DREPB I Recertification: POSI-Check units
DRELM I Recertification: Preferred by Nature
DREPC I RCI Gold Crown badge
43
09 | Awards, Acknowledgements, and Certifications
DRERC I CIQIL: EC & OC
DRESC I Acknowledgement: Corazón Azul
DREVC I Certification: Punto Limpio
44
DRETU I Outstanding colleagues of the bimester
Awards, Acknowledgements, and Certifications | 09
DRPBP I Certifications: POSI-Check and Room Check
DRMPC I Cristal Certifications
DRPBP I Certification: Food Check
DRPBP I Certification: Security Check
DRSRC I Certification: Conocer
SECHU I Distintivo H
SUNPV I Certification: AFAA Entertainment
45
09 | Awards, Acknowledgements, and Certifications
SEVCU I Award by PriceTravel to the best Adults-Only Hotel of 2021
SEVCU I Acknowledgement Travelife
SEVPV & DRVPV I Distintivo H
46
Awards, Acknowledgements, and Certifications | 09
SUDIX I Recertification: Preferred by Nature
Por la presente NEPCon OÜ confirma que
Dreams Sapphire Resort & Spa Zona Federal Marítima Manzana 9 Lote 10 SM 11, Puerto Morelos Puerto Morelos, Quintana Roo, Mexico, C.P. 77580
ha sido evaluado y certificado cumpliendo los requerimientos del estándar Estándar Preferred by Nature de turismo sostenible para Alojamientos 2019
Reconocido GSTC
El certificado es válido desde el 15-11-2021 hasta el 14-11-2024 Fecha de esta versión del certificado: 10-11-2021
Tipo de operación Hotel Código de registro del certificado NC-TO-037249 Calificación de desempeño de la certificación * Manejo Empresarial: 98.50% Manejo Sociocultural: 96.88% Manejo Ambiental: 90.77% Overall Certification Score: 95.38% Calificación de Indicadores Críticos: 100.00%
SUNPV I Certification: Punto Limpio
* Calificaciones basadas en la más reciente auditoría realizada
Justinas Janulaitis Management board member Filosoofi 31, Tartu Estonia La validez de este certificado puede ser verificada en: https://www.rainforest-alliance.org/green-vacations. NEPCon OÜ ofrece servicios de certificación para Turismo Sostenible utilizando estándares para Servicios de Alojamiento y Tour Operadores que han sido reconocidos por el GSTC, lo que significa que estos estándares incluyen todos los elementos de los Criterios Globales para Turismo Sostenible para la Industria (Hoteles y Operadores Turísticos). Este Certificado significa que NEPCon OÜ ha auditado la conformidad de la organización mencionada anteriormente, con el estándar especifico que aquí se menciona. En ninguna circunstancia los servicios de NEPCon OÜ’s serán considerados como garantía del cumplimiento de una organización con la ley aplicable o una indicación de aprobación por cualquier autoridad gubernamental de los productos, prácticas y/o actividades de la organización. Este certificado está preparado solamente para el beneficio de la organización mencionada en él y no puede ser usado por terceras partes sin el consentimiento expreso por escrito de NEPCon OÜ. El certificado impreso es propiedad de NEPCon OÜ y deberá ser devuelto ante petición.
DRSRC I Preferred by Nature Certification ZVRIM I Certification: Health protection and disease prevention
ZOPDB I Certification: First aid squad 47
10 | AMR in Your Community
AMR in Your Community
BRCSL I Donation of toys
BRERC & SECUN I Donation of linen
48
We are socially responsible!
AMR in Your Community | 10
BRCSL I Beach clean-up
BRERC & SECUN I Beach clean-up
DRELC I Supporting communities
DREDL I World Wetlands Day: Cleaning activity 49
10 | AMR in Your Community
DRELC I Beach clean-up
DRELM I Lunch with the elder people of the community
DRELM I Donation of toys
DRELM I Storytelling activity
DRENA I Donation of lids
50
AMR in Your Community | 10
DRENA I Juguetón by Natura
DRENA I Beach clean-up
DREPA I Donation of toys to Ejército de Salvación Cancún 51
10 | AMR in Your Community
DREPA I Beach clean-up
DREPB I Cleaning activity on the World Wetlands Day
DREPC I Clean-up on World Wetlands Day
“What is the essence of life? To serve others and to do good” 52
DREPC I Beach clean-up
DRERC I Mangroves clean-up
Aristotle
AMR in Your Community | 10
DRERC I Reciclatón
DRERC I Reforestation
DRESC I Cleaning activity at Parque Kabah
DRETU I Juguetón
DRETU I Donation to communities
#WeCare 53
10 | AMR in Your Community
DRETU I Cleaning our beach with guestss
DREVC I Donation of toys in Colonia Avante
DREVC I Juguetón 2022
DREVC I Beach clean-up
DREVM I Donation to Huichol communities
54
AMR in Your Community | 10
DRJRC I Donation of toys for the Three Kings Day
DRMPC I Beach clean-up
DRSRC I Donation of toys
55
10 | AMR in Your Community
DREHU I Beach clean-up
NOECU I Clean-up on the World Wetlands Day
SEARM I Donation of food and toys
SEARM I Beach clean-up
SEBMI & DRBMI I Supporting our community
56
SEBMI & DRBMI I Donation of lids and slippers
AMR in Your Community | 10
SEBMI & DRBMI I Beach clean-up
SECCC I Beach clean-up
SECHU & DREHU I Tequio Cruz del Monte
SEMRC I Donation to El Naranjal community
57
10 | AMR in Your Community
SEMRC I Donation to DIF
SEPCR I Juguetón
SEPCR I Beach clean-up
58
AMR in Your Community | 10
SEPLC I Donation to Red Autismo
SEPLC I Selling donuts in support of the Cruz Roja
SEVCU I Donation of mattresses
SEVCU I Donation to Fundación Aitana
SEVCU I Clean-up at the Nichupté Lagoon 59
10 | AMR in Your Community
SEVPV & DRVPV I Donation to communities
SEVPV & DRVPV I Beach clean-up
SUDIX I Donation of 331 toys to Kilometro del Juguete
60
SUARM I Juguetón
AMR in Your Community | 10
ZOAPC I Beach clean-up
ZOMBJ I Supporting communities
ZOPDB I Donation of toys
SEARM I Juguetón
ZVRIM I Donation of toys
ZVRIM I Beach recovery
61
11 | Internal Events
Internal Events Day of the Candelaria
BRECU
SEACZ & SUSCZ
SUARM 62
DREVC
SECHU
Internal Events | 11
Hyatt’s Global Day of Gratitude
DREPB
SEBMI & DRBMI
SEACZ & SUSCZ
SECCC
We are proud of our traditions!
63
11 | Internal Events
Dominican Republic’s Independence Day
DREPB
DREPC
DRMPC
64
SECCC
Internal Events | 11
ZOAPC
SUPOP
Kings Day
DRELC
DREPA
DRERC
DREVC
65
11 | Internal Events
DREVM
DRMPC
DRSRC
NOECU
SEACZ & SUSCZ
SECPM
66
Internal Events | 11
SEPCR
SEPDC
SEVPV & DRVPV
SUARM
SUDIX
SUPOP
67
11 | Internal Events
Valentine’s Day
BRCSL
BRERC & SECUN
DRCUR
68
BRERC & SECUN
DREHU
Internal Events | 11
DRELC
DREDL
DREPB
DREPA
DREPC
DREPM
DRESC 69
11 | Internal Events
DRERC
DREVM
DREVC
DRJRC
DRMPC
DRPBP
Happy Valentine’s Day
70
Internal Events | 11
DRSRC
NOECU
SEARM
SEACZ & SUSCZ
SEBMI & DRBMI
SECCC
DRETU
SECHU 71
11 | Internal Events
SECPM
SEPCR
SEPLC
SEVCU
SEVPV & DRVPV
SUARM
72
Internal Events | 11
SUCUR
SUDIX
SUPOP
ZOAPC
ZOCDM
ZOCUR
73
11 | Internal Events
ZOPDB
ZVRIM
International Women’s Day
BRCSL
BRECU 74
BRERC & SECUN
Internal Events | 11
DREJT
DREHU
DRELC
DRENA
DREPB
DRELM 75
11 | Internal Events
DREPA
DREPC
76
Internal Events | 11
DREPM
DRESC
DRERC
DREVC DRETU 77
11 | Internal Events
DREVM
DRSRC
DRMPC
DRJRC
DRPBP
NOECU
SEACZ & SUSCZ
78
Internal Events | 11
SEARM
SEBMI & DRBMI
SECCC
SECHU
SEMRC
SEPDC 79
11 | Internal Events
SEPLC
SESMB, BREMB & ZOMBJ
SEVPV & DRVPV
SUARM
SUCUR
80
Internal Events | 11
SUPOP
ZOAPC
ZOCUR & DRCUR
ZOPBD
ZOMBJ
WOMEN’S DAY
ZVRIM
81
11 | Internal Events
Others
BRCSL I Early-birds breakfast
BRCSL I Ceremony of awards of the AM Passion program
BRECU I A meal with managers
BRECU I Bartender Day
BRECU I Hug Day 82
BRERC & SECUN I Housekeepers gathering
Internal Events | 11
DREHU I Margarita Day
DREJT I Most-mentioned on TripAdvisor
DRELC I Pilgrimage
DRENA I Best Front of the House Colleague of 2021: Ángel Damian Pano
DRELC I Gathering of colleagues
DREPB I Breakfast with managers 83
11 | Internal Events
DREPB I Delivery of the 6th house in DREPB
DREPB I Raffle of the 7th house in DREPB
DREPM I Margarita Day
DRERC I Tour on bikes
DRETU I 21st Anniversary
DRESC I Signing of agreement on Protected Natural Areas
DRETU I WOW moment for our colleague
We are proud of our traditions! 84
Internal Events | 11
DREVM I Breakfast with the Entertainment department
DREVM I Evento BOH
DRJRC I Bartender Day
DRSRC I Cleaning squad
DREVM I Gathering event
DRJRC I Delivery of equipment to Maintenance department
DRJRC I Cleaning up our basement 85
11 | Internal Events
DRSRC I National Waiter Day
NOECU I Day of La Virgen de Guadalupe
DRSRC I Raffle: Perfect attendance
SEARM I Cocktail: Plants and promotions
SEACZ & SUSCZ I Baby Shower at home
SEACZ & SUSCZ I Lifeguard Day
86
Internal Events | 11
SEARM I Turkey Tournament
SECCC I World Environmental Education Day
SECCC I Friendly softball match
SEMRC I Cocktail with supervisors
SECCC I World Pizza Day
SECHU I Lollipops for everyone!
SECPM I Cleaning walkways 87
11 | Internal Events
SEMRC I Contest: Culinary arts
SEMRC I Contest: Making piñatas out of waste
SEMRC I National Waiter Day
Singing “Las Mañanitas” to La Virgen de Guadalupe
SEMRC I Turkey Tournament
SEPLC I 8th Anniversary 88
SEPCR I World Cancer Day
SEPLC I Steward Day
Internal Events | 11
SEPLC I Celebrating La Virgen de Guadalupe
SEVCU I Turkey Tournament
SUARM I Picking up micro waste
SUDIX I Flag Day
SEVPV & DRVPV I Donation
SUDIX I Survey: Súper Empresas
ZOCDM I Opening 89
11 | Internal Events
ZOCDM I Event for colleagues
ZOPDB I Day of the Houskeepers’ Supervisor
ZOPDB I Cleaning walkways
#WeAreAuthentic 90
Internal Events | 11
Super Bowl
BRCSL
DRSRC
SECPM
SEPLC
SUNPV 91
12 | Birthdays
Birthdays
This how we celebrate the anniversary of our staff members!
BRCSL
DREDL
DREJT
DRELM
DRELC
DRENA
DREPB 92
DREPA
Birthdays | 12
DRETU
DREVM
DREPC
DRERC
DRMPC
DRSRC 93
12 | Birthdays
NOECU
SECCC
SEMRC
SEPLC
SEVPV & DRVPV
SUARM
SUPOP
94
SUDIX
Birthdays | 12
ZOCDM
ZVRIM
“The time that is enjoyed is the truly lived time”
95
13 | Grooming Standards
Grooming Standards Grooming Standards for Ladies
Each of us are representatives of our hotel, so we must consider our behavior and personal image.
Wear full uniform, in a good state, wellironed, clean, and immaculate. Carry the AMPassport in your pocket every day. Hair completely held up and drawn back, avoid hair on the forehead, use a hair cap if your work area requires it. Avoid accessories in your hair and using bright hair dyes. Use discrete makeup, soft tones, no eyecatching colors. Your name tag should be on the left side, always visible, clean, with your name on it, and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip. Short and clean nails, without any nail polish. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile. Do not use any kind of accessories (necklaces, wristbands, headbands, etc.).
96
Grooming Standards | 13
Did you know that we can also smile with our eyes? Remember that the mask must be worn at all times
Grooming Standards for Men
Each of us are representatives of our hotel, so we must consider our behavior and personal image.
Wear full uniform, in a good state, wellironed, clean, and immaculate. Carry the AMPassport in your pocket every day. Short hair, avoide extravagant haircuts, sideburns should bea at mid-ear level. Shave daily, no beard or mustache. Clean and short nails. Your name tag should be on the left side, always visible, clean, with your name on it, and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip. Wear a white t-shirt under the uniform, avoid using color t-shirts or with political slogans, logos, etc. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile. Do not use any kind of accessories (necklaces, wristbands, headbands, etc.).
97
14 | Host City
Host City Anse Marcel Bay, where the Atlantic Ocean meets the Caribbean Sea Secrets St Martin is located at Anse Marcel Cove, on the French side of the Caribbean Island of Saint Martin/Sint Maarten, known as the friendly island. Our hotel has 258 rooms and suites with a luxury Spa, the largest Spa of the island. It is built in front of a beautiful beach of pristine white sand, surrounded by hills. Buildings of French colonial architecture is nestled in 2.7 acres of tropical gardens. With time, the structures have evolved into a more modern look with 5 restaurants, 7 bars, 10 swim out pools, and a great pool of 100 m long.
98
Host City | 14
Warm and quiet The climate is very warm and breezy. The area is very quiet, and turtles can often be seen swimming close to the shore. They come by times to bury their eggs, and lucky, one can see and help little ones to make their way to the water. From our shore, there is a wonderful view of our neighboring Island of Anguilla. The Marina Anse Marcel is situated at 40 meters away from our lobby, allowing guests to easily transfer by boat from the airport if they wish.
99
15 | We are Authentic
We are Authentic
The world needs more women leaders and we need to create appropriate environments for them to feel safe in order to reach their maximum potential. In Latin America and other parts of the world, women are facing huge gaps in different sectors throughout their development. During their working life, women experience difficulties to grow professionally. Let’s challenge the status quo and let’s create environments truly inclusive and humanitarian where women may stand out and reach their full potential.
01
Promote equality Everyone must be treated equally and fairly, without favoritism, no matter their gender, ethnicity, or social status. You can make the difference to create environments with equal opportunities for everyone without any kind of discrimination.
02 Understand their reality Workplaces must not only be inclusive for women but also be sensitive to their needs. It is essential to help people to find a balance between family life and working pressure, especially with the current management models.
100
“
The travel industry must continue being inclusive and such task must be performed collectively, not just by the concerned parties. ,
“
5 ways to empower women
Alejandro Reynal, ALG CEO & President.
We are Authentic | 15
03 Encourage their professional development You cannot imply that having a family means that a person is not available or interested in facing new challenges or professional growth. If a person has the proper skills and attitudes, you should offer them the opportunity and provide your support. Do not let your preconceptions decide for them.
04 Let them be authentic Most traditional leadership models are menoriented and to expect that women to lead the same way might be counterproductive. Promote different approaches and perspectives; encourage your colleagues to be their authentic self and their best, so they may achieve better results.
05 Raise awareness We have to eliminate the stereotypes restraining women. For that, it is important to promote open dialogue in a safe atmosphere where people may express themselves without judgment, always aiming to encourage everyone to consider their professional options without prejudices.
In AMR, we trust in women’s abilities and strive for gender equality, always promoting the human development and professional growth of every woman in the company. Such commitment is reflected in numbers: In 2021, AMR experienced an increase of 10% and 8% of women in EC and OC positions, respectively.
Together we can build a work environment where everyone has the same opportunities.
Please let us know your comments and initiatives to strengthen Diversity and Inclusion in AMR at connect@amresorts.com
Corporate Human Resources AMR Collection
Diversity & Inclusion by
101
16 | Wellness
Wellness Boosting Women’s Health
David Pritchard Health & Performance Coach Apple Leisure Group
As we continue to highlight this month’s campaign – Women’s Health Awareness. One of my favorite tips I tell everyone, especially women is “if you don’t take care of yourself, you can’t take care of anybody else”. So yes, this advice is focused on women’s health. But guys pay attention, this advice can also impact you as well!
01
Go see your primary care doctor There are many steps women can take to achieve or maintain good health. The first is to make an appointment with your doctor so you know what to work on. It’s always good to know where you’re at with your health!
02
03
Reduce stress When getting stressed, try with the Five Blessings rule. In other words, start counting your blessings. What’s going right in your life? By the time you get to the third one, your mindset starts to change, and you start and breading differently. Having gratitude is the kryptonite to stress. Take a look at your diet We should all try to find ways to eat healthier. You must put the optimal fuel in it to get optimal results. So, what you put in your body is very important.
04
Prioritize sleep Many of us aren’t getting healthy sleep. Lack of quality sleep has been linked to several health and wellness impediments. For your best health, try to get seven to nine hours of sleep each night.
05
06
102
Get moving We’re not getting out there and moving enough. Our overall fitness would be better, our moods could improve, we’d have more energy, and we’d sleep better if we were out there exercising. Advocate for your health The most powerful tool you have is your own self-awareness and advocacy for your health. Recognize how you feel and be proactive with your health!
Hotel Openings Update | 17
Hotel Openings Update
Americas & Europe
Americas Dreams Karibana Cartagena Beach & Golf Resort
Second quarter of 2022
268 Rooms
230 Colleagues
Secrets Moxché Playa del Carmen
Second quarter of 2022
485 Rooms
700 Colleagues
103
17 | Hotel Opening Updates
Americas Secrets Impression Moxché Playa del Carmen
Second quarter of 2022
198 Rooms
285 Colleagues
Dreams Cozumel Cape Resort & Spa
Second quarter of 2022
104
154 Rooms
70 Colleagues
Hotel Openings Update | 17
Americas Zoëtry Marigot Bay St Lucia
Second quarter of 2022
154 Rooms
70 Colleagues
Dreams Estrella del Mar Mazatlán
Second quarter of 2023
350 Rooms
300 Colleagues
105
17 | Hotel Opening Updates
Americas Dreams Grand Island Adults Hotel
Third quarter of 2023
1,000 Rooms
1,200 Colleagues
243 Rooms
76 Colleagues
Europe AluaSoul Costa Málaga
Second quarter of 2022
106
Hotels List
Opened Hotels (inagurated) Resort Name Dreams Los Cabos Suites Golf Resort & Spa Dreams Tulum Resort & Spa Dreams Punta Cana Resort & Spa Secrets Maroma Beach Riviera Cancun Dreams Aventuras Riviera Maya Dreams Villamagna Nuevo Vallarta Dreams Huatulco Resort & Spa Dreams Palm Beach Punta Cana Zoëtry Paraiso de la Bonita Riviera Maya Dreams Riviera Cancun Resort & Spa Zoëtry Agua Punta Cana Secrets Wild Orchid Montego Bay Secrets St. James Montego Bay Secrets Royal Beach Punta Cana Sunscape Dorado Pacifico Ixtapa Secrets Huatulco Resort & Spa Secrets Vallarta Bay Puerto Vallarta Secrets The Vine Cancun Sunscape Curaçao Resort, Spa & Casino Secrets Aura Cozumel Sunscape Sabor Cozumel Breathless Punta Cana Resort & Spa Secrets Puerto Los Cabos Golf & Spa Resort Dreams Sands Cancun Resort & Spa Zoëtry Villa Rolandi Isla Mujeres
Room Count
Date Opened 272
Acronym June 2004
432
Dec 5, 2005 (SUTRM Sept 2003)
DRELC DRETU
620 412
Dec 22, 2007 (SUBPC Dec 2004) Aug 2, 2008
DREPC SEMRC
305
Dec 1, 2008 (SUPRM Dec 2004)
DREPA
229
Dec 1, 2008
DREVM
421
Dec 1, 2008
DREHU
500
Dec 10, 2008 (SUPUJ Dec 2007)
DREPB
100 486
Dec, 2008 Oct 1, 2009
ZOPDB DRERC
96
Nov 1, 2009 (Agua - June 1, 2009)
ZOAPC
350
March 24, 2010
SEWMB
350
April 20, 2010
SESMB
641
May 1, 2011
SERPC
285 399
Nov 1, 2011 Dec 2, 2011
SUDIX SECHU
271
April 1, 2012
497
Aug 19, 2012
SEVCU
341
Dec 15, 2012 (Princess Curaçao - July 1, 2012)
SUCUR
SEVPV
266
Dec 19, 2012 (Aura Cozumel Grand)
SEACZ
128 750
April 15, 2013 (Sabor Cozumel - September 2012) Nov 15, 2013
SUSCZ BREPC
500
Dec 15, 2013
SEPLC
437
Sep 1, 2014
DRESC
35
Nov 1, 2014
ZVRIM
447
Nov 1, 2014
DRELM
424 434
Nov 15, 2014 Nov 4, 2015
SECPM SEARM
202
Nov 20, 2015 (Hilton Papagayo - Feb 28, 2015)
SEPCR
169
Dec 17, 2015
BRCSL
340
Dec 19, 2015
SUNPV
585
Feb 15, 2016 (Barcelo Puerto Plata - Nov 2, 2015)
SUPOP
Breathless Riviera Cancun Resort & Spa Dreams Playa Bonita Panama Dreams Dominicus La Romana Secrets Cap Cana Resort & Spa Dreams Playa Mujeres Golf & Spa Resort Zoëtry Montego Bay Jamaica Breathless Montego Bay Resort & Spa Alua Hawaii Ibiza Alua Hawaii Mallorca & Suites Alua Palmanova Bay Alua Village Fuerteventura AluaSoul Alcudia Bay AluaSoul Ibiza AluaSoul Mallorca Resort AluaSoul Palma Alua Miami Ibiza AluaSun Miami Ibiza Apartamentos AluaSun Torrenova Parque San Antonio Secrets Mallorca Villamil Resort & Spa Now Emerald Cancun Sunscape Akumal Beach Resort & Spa Dreams Acapulco Resort & Spa Secrets Lanzarote Resort & Spa Dreams Curaçao Resort, Spa & Casino Secrets Bahía Real Resort & Spa Dreams Jardin Tropical Resort & Spa
362 307
May 25, 2016 Nov 1, 2016 (Secrets Playa Bonita - June 29, 2016)
BRERC DRPBP
488
Nov 18, 2016
457
Nov 23, 2016
SECCC
502
Nov 30, 2016
DREPM
49 150
Dec 23, 2016 (Coyaba Beach Resort - April 15, 2016)
ZOMBJ BREMB
Alua Suites Fuerteventura
Dreams Las Mareas Costa Rica Secrets Playa Mujeres Golf & Spa Resort Secrets Akumal Riviera Maya Secrets Papagayo Costa Rica Breathless Cabo San Lucas Resort & Spa Sunscape Puerto Vallarta Resort & Spa Sunscape Puerto Plata Dominican Republic
Secrets St. Martin Resort & Spa Dreams Macao Beach Punta Cana Dreams Vista Cancun Golf & Spa Resort Dreams Natura Resort & Spa Secrets Riviera Cancun Resort & Spa Dreams Royal Beach Punta Cana AluaSun Lago Rojo Alua Leo Alua Boccaccio Dreams Lanzarote Playa Dorada Resort & Spa Corcya Beach Hotel AluaSoul Carolina Dreams Onyx Resort & Spa Alua Golf Trinidad Zoëtry Mallorca Balearic Islands AluaSun Costa Park AluaSun Marbella Park Hotel Galeon Ibiza AluaSun Lago Park Creta Princess Aqua Park & Spa AluaSun Doblemar Alua Calas de Mallorca AluaSoul Menorca Dreams Jade Resort & Spa Alusoul Zakinthos Alua Suites Las Rocas Alua Gran Camp de Mar Siau Ibiza Hotel Alua Illa de Menorca AluaSun Mediterráneo Secrets Bahia Mita Surf & Spa Resort Dreams Bahia Mita Surf & Spa Resort Dreams Vallarta Bay Resort & Spa Dreams Sapphire Resort & Spa AluaSoul Orotava Valley Zoëtry Casa del Mar Los Cabos Breathless Cancun Soul Resort & Spa Zoëtry Curaçao Resort & Spa Alua Atlantico Golf Resort Alua Tenerife
Total: 100 hoteles hotels
DREDL
209
Feb 28, 2017 Jan 1, 2019
298
Jan 1, 2019
ALHWM
170
Jan 1, 2019
ALPNB
244
Jan 1, 2019
ALUFU
171 290
Jan 1, 2019 Jan 1, 2019
ASALC ASIBZ
371
Jan 1, 2019
ASMAL
138
Jan 1, 2019
ASPMI
360
Jan 1, 2019
AUMIA
82
Jan 1, 2019
AUMIA
ALHWI
256
Jan 1, 2019
AUTOR
250 162
WLSPA SECVM
427
Jan 1, 2019 May 1, 2019 Jun 1, 2019 (Grand Oasis Sens - Jun 1, 2019)
358
October 1, 2019 (Oasis Tulum - Jun 1, 2019)
SUARM
605
Nov 1, 2019
DRACA
335 197
Dec 9, 2019 December 15, 2019 (Hilton Curaçao - June 1, 2019)
SECLZ DRCUR
243
Feb 1, 2020
415
Feb 1, 2020
DRJTF
383
Feb 1, 2020
ALSFU
258
Mar 1, 2020
SESXM
500 416
Mar 12, 2020 Jul 2, 2020
DRMPC DREVC
553
Sep 15, 2020 (Now Natura Riviera Cancun - Mar 1, 2020)
DRENA
NOECU
SEBRF
164
Dec 15, 2020
SECUN
373
Dec 15, 2020 (Now Larimar Punta Cana - May 1, 2011)
DRRPC
180
May 16, 2021
AULGR
280 272
May 14, 2021 May 22, 2021
ALLEO ALBOC
Jun 1, 2021
DREPD
368
Jun 4. 2021
DRECO
221
Jun 11, 2021
ASCAR
806 368
Jun 15, 2021 (Now Onyx Punta Cana - Nov 1, 2016) Jun 16, 2021
DROPC ALGTR
104
Jun 18, 2021
373
Jun 18, 2021
AUCTR
317
Jun 18, 2021
AUMAP
182
Jun 19, 2021
WLGAL
200 420
Jun 21, 2021 Jun 21, 2021
AULGP DRECR
488
Jun 23, 2021
AUDBL
478
Jun 25, 2021
133
Jun 25, 2021
550
Jun 30, 2021 (Now Jade Riviera Cancun - Jan 25, 2010)
161 201
Jul 4, 2021 Jul 7, 2021
ALCMA ASMEN DRJRC ASZAK ALROC ALCDM WLSIB ALIME AUMED SEBMI DRBMI DRVPV DRSRC ASORA ZOCDM BRECU ZOCUR ALATG ALTEN
465
408
Jul 9, 2021
96
Jul 15, 2021
228
Jul 23, 2021
72
Jul 30, 2021
278 363
Aug 1, 2021 Aug 1, 2021
327
Oct 15, 2021 (Now Amber Puerto Vallarta - April 1, 2012)
488
Oct 22, 2021 (Now Sapphire Riviera Cancun - May 1,
202
2010)
57
Dec 1, 2021
429 72
Dec 1, 2021 (Casa del Mar Boutique Resort, 2015) Dec 7, 2021
466
Dec 17, 2021
438
Jan 14, 2022
ZOEMA
32758
107
108