AMR Magazine | 47th Edition by AMR OPERACIONES MX

Index 01

Message for the AMR Family

Our Philosophy

Decalogue + AMR Attitude

AMR News

Getting to Know Cory Shade

Outstanding Staff Members

Featured Training

Think, Act, and Work Safely

How to Take Care of Ourselves

Awards, Acknowledgments, and Certifications

AMR in Your Community

Internal Events

Birthdays

Grooming Standards

Host City

We Are Authentic

Wellness

Christmas Postcards

Hotels List

101

General Editors: Gabriela Samel and Javier Saavedra Special Collaborations: Rubén Caraballo and David Pritchard Art Editor: Amy Landero 3

Message for the AMR Family

Message for the

AMR Family If 2020 was a year of many challenges, 2021 was no less. We have learned to overcome distances, we also learned to overcome with patience all setbacks, and we reaffirm that success is in the sum of efforts and teamwork. Things do not happen. Things are made to happen; anticipation is a virtue, and things only happen if we make them happen. Personally, we grow closer to our family and friends and discovered that we do not need as much as we thought to be happy. We learned to value what we had and to understand that life creates obstacles, but limits are set by ourselves. We understood and learned to be more appreciative, humble, and to focus on what we can control, instead of wasting time on those things that are beyond our control. Without a doubt, in adversities, we have become better human beings.

Let’s continue working as a team (we do it together), we know that this generates success for us. Likewise, let us face the professional challenges that lie ahead as a great opportunity to demonstrate once again what we are capable of. THANK YOU, colleagues, for being who you are, for your tireless passion for what you do, for your dedication, and, above all, for your human quality, which makes you unique. I wish 2022 brings you a lot of health, happiness, and personal success. With my deepest gratitude,

Professionally, 2021 was a year that we will not forget. We marked and achieved historical milestones that should make us proud and that led us, as Alejandro Reynal mentioned, to the end of a long path of illusions, which began 20 years ago sailing, and which ends happily in what will be our definitive &quot;home&quot; for the future. Understanding the above, we will work together to create a world of understanding and caring, which is the Hyatt Vision, with the fundamental purpose of caring for people so that they can be their best. For that and much more, we are very excited about this “new adventure” that begins for us as one family. We must remain vigilant. We face 2022 without looking back, but without forgetting. Appreciating the things that previously we did not give importance, with a backpack full of experiences and values that we must continue to implement and share. 4

Gabriel Felip Group President AMR Global Operations

Mision We turn vacation dreams into life-long memories.

Values We Are Authentic We Inspire Action We Do It Together

Vision

We Own Our Results

To be the first choice in vacation travel, enriching lives, and uniting the world.

We Do Everything

We Are Hungry For More With Passion

Our Philosophy

One ALG

Mision We turn vacation dreams into life-long memories.

Vision To be the first choice in vacation travel, enriching lives, and uniting the world.

SEBMI & DRBMI I We are committed and accountable to delivering results

Our Philosophy

Values 01

We Care We care about our team members, our communities, and the environment.

We Are Authentic We are open, honest, respectful, and we appreciate each other.

We Inspire Action We take initiative and make things happen.

We Do It Together We work as a team and value diversity and inclusion.

We Own Our Results We are committed and accountable to deliver results.

We Are Hungry for More We are curious, we embrace change, and we drive growth and innovation.

07 We Do Everything with Passion We work hard and have fun.

Our Philosophy

BRCSL I We are committed and accountable to delivering results

BRERC & SECUN I We inspire action

DREDL I We live our AMR philosophy to the fullest

Our Philosophy

DREJT I We are authentic

DRELM I We are well-known for our kindness and phraseology

DREPC I We are service professionals

DREPM I We apply work procedures and we consistently comply with our standards 8

DREVC I We work hard and have fun

Commitment

Our Philosophy

Statement Team Members Creating opportunities and promoting personal well-being.

Partners Honoring our commitments and delivering superior profitability.

Customers Delivering vacation experiences beyond expectations.

Communities & Environment Enriching and sustaining the places where we live, work, and travel.

DRJRC I We make things happen

DRMPC I We know and practice our ONE ALG mission

/ Our Philosophy

DRSRC I We do it together

SEPCR I We are hungry for more

SESMB & BREMB I We appreciate each other 10

Our Philosophy

SUARM I We know our individual and team objectives and we work together to achieve them

SUNPV I We own our results

SEPLC I We honor our commitment

ZVRIM I We aid our guests and take every opportunity to offer them personalized suggestions about our resort’s facilities and activities 11

Our Philosophy

20 Service Principles that we apply: 01

We know, and practice, our ONE ALG mission.

Our smile and salutation are our best business card.

We aid our guests and take every opportunity to offer them personalized suggestions about our resort’s facilities and activities.

We are all responsible for keeping a clean image of our resort’s facilities.

We know our individual and team objectives, and we work together to achieve these.

We are well known for our kindness and phraseology.

We apply work procedures and we consistently comply with our standards.

We are service professionals, responsible for assisting in every opportunity from the start to the end. We provide solutions from the root of every situation.

We are conscious of our impact in our work, environment, and social fields.

We are aware and informed about our resort’s daily happenings and informative boards.

We are the best promotors of out resorts asw we perfectly know our resorts facilities and its activities

We are proud to be hosts and our personal image is impeccable.

Our Philosophy

We constantly strive to improve ourselves in our workenvironment.

All Supervisors and Department leaders know how to face and approach difficult or emergency situations.

Our resort is the window to the world. We ensure our guests are always taken care of by offering them a pleasant smile and by greeting them.

We apply the basic aspects of service: attitude, quality, and opportunity.

Attitude: We provide excellent service with facts, not just with words.

Quality: We plan and organize our daily activities to avoid improvisation. We make sure things are done correctly from the beginning, on time, and always according to our guests’ needs.

Opportunity: We use our empowerment to offer service when this is needed.

All the team at AMResorts work in accordance with our ONE ALG values.

Decalogue + AMR Attitude

Decalogue + AMR Attitude 01

Demonstrate positive attitude to any situation.

Show your best smile and greet in every interaction.

Get to know each guest, their names and preferences.

Always offer help with quality, warm, and kindness.

Remember that every interaction is unique: make it counts!

Be the author of WOW moments!

Be accountable and “close the cycle” of every request.

Work together with your colleagues and the different departments as one team.

Live the service as your life philosophy, inspiring everyone around you.

10 Value this return as an opportunity to shine!

Decalogue + AMR Attitude

SEBMI & DRBMI

Decalogue + AMR Attitude

AluaSoul Menorca

BRCSL

DREJT

DREPB

DREPM

DRESC

Decalogue + AMR Attitude

DREVM

SECCC

SEMRC

SEPLC 17

Decalogue + AMR Attitude

Wow

Moments 01

We show our best smile and greet in every interaction

We know each guest, their name, and preferences

We live service as our life philosophy

We are the authors of WOW moments

We value this return as an opportunity to shine!

I’M THE AUTHOR OF WOW MOMENTS

Decalogue + AMR Attitude

ZVRIM

Decalogue + AMR Attitude

SEVPV & DRVPV

ZOPDB

SESMB

SUPOP

AMR News

AMR News Hyatt completes the acquisition of ALG What you should know: • On November 1st, 2021, Hyatt completed the acquisition of Apple Leisure Group. Now, we have broadened our world presence and diversified our portfolio. • Hyatt is adding more than 100 AMR Collection properties to their offers to guests and customers. • ALG will continue to operate in a similar way prior to the acquisition, as a business unit led by Alejandro Reynal and the ALG / AMR management team. • In this new chapter, we now refer to ALG members and employees as colleagues, joining our Hyatt colleagues to become a single-family worldwide.

• The acquisition of ALG provides guests, members, and customers more options to discover new destinations and world-class resorts, as well as a greater growth potential with new brands for operators and owners across the world.

Today, we write a new chapter together as a single family!

• Hyatt and ALG, together, are currently present in more than 70 countries in six continents of the world. • This acquisition has to do with growth; together we are more than the sum of our parts. Hyatt and ALG are committed to learning from each other and applying the best practices in both organizations as we diversify the attention offered to a larger group of travelers.

AMR News

AMR News Dreams Cozumel Cape Resort & Spa will open in the first trimester of 2022 Dreams Cozumel Cape Resort & Spa, which is expected to open in the first trimester of 2022, has a charming environment, white-sand beaches, coral reefs, and calm ocean waters. It will be a paradise for scuba divers and snorkelers, as well as a unique natural property to share a family vacation, honeymoon, and romantic getaway. This property is a complex of Preferred Club suites and offers impressive and contemporary architecture and the exclusive concept Unlimited Luxury. Dreams Cozumel Cape Resort & Spa will have 154 Preferred.

Club suites, including junior suites with pool access and ocean view, as well as family suites to accommodate up to six people in connected rooms. This new hotel will be neighboring Sunscape Sabor Cozumel, which will allow guests to have access to both properties.

AMR News

AMR News ALG Annual Leadership Meeting 2021 The Secrets & Breathless Riviera Cancun Resort & Spa hotels were the venues that received the executive committee of ALG and the top 100 company leaders during this ALG Annual Leadership Meeting 2021, which took place from October 19 to 21. During this event, the attendees and virtual attendees enjoyed

multiple sessions with the executive team of ALG, including updates in each area and progress reports on the 10 strategic initiatives of the company.

We do it together! 23

AMR News

AMR News Conclusion of the Master Certificate in Hospitality Management by the School of Hotel Administration at Cornell Recently, and as part of our partnership with Cornell University, the 3rd year of Cornell’s Top Executive Certificate, a training program specialized in current trends in the hospitality industry, was concluded. This program was aimed at our Vice Presidents and General Managers. This three-year program combines online sessions taught by eCornell, as well as face-to-face sessions given by the Cornell School of Hotel Administration.

We are committed to the training and development of our team members!

Getting to Know Cory Shade

Getting to Know Cory Shade Chief Legal Officer at ALG Describe yourself in 3 virtues I guess the 3 virtues that would describe me are: determined, enthusiastic, and integrity. Determined because when I have a task I like finishing it. I like accomplishing things, carrying through, and looking for results. Then, I’d say enthusiastic when I have a task that I know is important to somebody else or the mission of the company, I just strive to get it done. Especially because I know that people working at ALG and AMR are such wonderful and driven people, so professional, and especially that work with passion, which really drives me to always want to do my best and even more for them. Finally, the last virtue, integrity. When I say integrity I mean it in the way that I’d definitely make mistakes, because I don’t know everything, and to have the humility to admit that. If you know something better than me, I’ll just accept that and work with that. Also, with integrity comes my word, and when I give my word I’ll do anything to get to meet those objectives.

What is your purpose in life?

What did you do before arriving at ALG?

“ I know that people

working at ALG and AMR are such wonderful and driven people, so professional, and especially that work with passion, which really drives me to always want to do my best and even more for them

“

At this time in life, professionally, I think it is assisting with making the transition to Hyatt and making it the easiest possible for everyone because we are joining families. Now we are married and whenever there is a marriage you get to know the in-laws, the cousins, and that’s where I am professionally. As for my personal life, I have a daughter in high school who is about to get into college right now, and I need to focus on creating a connection with her because I know that she’s leaving. Hopefully, she is going to the world with all the tools that will make her become a wonderful, safe, secure, and stable human being. She is very important to me, and I’d like to keep that connection because I’m gonna be in Florida and she’s going to be in New York. I need to reassess and make sure that I have everything set for that and what is gonna be my next stage after all that extra time I’ll have.

Right before coming to ALG, I was at the retail clothing company Perry Ellis, so I did everything for them. We had wonderful brands like Original Penguin, wich I love, and we had operations globally. 25

Getting to Know Cory Shade

What do you think is your added value for the company? Diverse perspective. I bring a perspective that is more global and more strategic in looking for solutions to get us to the next stage. Whatever that next stage might be, to get us there.

As a female leader, what leadership lessons have you learnt over the course of your career? So, as a female leader, I’d say it was to listen to others at all different levels, which I think is very important. And, also, I think flexibility, knowing that people have different things that come at different stages of their lives. For men and women who have small children, they know they have different needs and to listen and adapt to them, to not be so rigid. I have people that I trust and I believe in their capabilities, so let them be who they are and adjust. I’m surrounded by great people, and having these people with fantastic knowledge and backgrounds is the best, so I let them do what they do. And it is an important lesson.

What do you think are the main challenges and opportunities for the next generation of women leaders? I think it is to learn how to balance everything. I do think technology is going to make us more flexible, but sometimes we need to put down our work and balance our lives. I think it is very important now and I think it is going to be a bigger challenge as we go forward. I think that women who know how to balance that will stay happier and more engaged and better. They need to balance as they go forward because it will get harder. Also, it is okay to be in whatever position you want, there is no limitation to what we can achieve, just make sure it is right for you.

What are some ways you’ve gained more confidence in yourself as a leader? I think it is by always trying and not being afraid to try; not being afraid to fail at something. With failures come successes as well and each success just builds. Not being afraid of the changes, because change is always present. I know that change is always gonna come and it is not something I wanna fight. I wanna be able to just give the best result and embrace the change.

What do you do to empower/ encourage women in Hyatt/ ALG? I encourage everyone to participate. I actually ask anybody what they think. I think that some people are shy or timid, especially women, and I think that as they get comfortable talking and expressing themselves they get more empowered. Also, anytime a woman can be brought to an important group, I make sure it happens. I think it is important to bring women to the table.

Could you share with us an experience that marked your personal and professional life? When I was working in a law firm in Miami, there were a lot of traditional perceptions, very Latino. One of the partners had a client who was Japanese and the people from the Japanese company were coming to town; the lead partner was not going to be able to be at that meeting and he was very concerned, so he asked me to take a junior associate and let him lead such meeting. It struck me that I was asked to do that at that time but it also taught me that it was okay. At the end, that meeting took place and somehow it was clear that I was the lead and not the junior associate. This situation taught me that you don’t have to hit change with a hammer; it is okay to show your experience, your poise, and let things come naturally.

What are you most proud of? I’d say that I’m most proud of my daughter. She is my greatest pride and my greatest worry at the same time.

Whatis your greatest achievement out of your professional career? I was appointed by president Bush to the board of Sallie Mae, and it was a very nice highlight.

Getting to Know Cory Shade

think it is important to have expectations from my team members. I have great team members and colleagues and I know the wonderful capacity each of them has. It is about letting them learn that about themselves and fulfill that for themselves.

What are you learning right now? Life takes a lot of different roads and it’s always the basics. It is the simplicity of just being happy and doing things that make you smile.

What should a leader not have?

How do you see yourself in 5 years?

Not listening. That makes a bad leader. It is important to know different opinions from people around you.

Reassessing. I think life is a constant reassessment. I really enjoy being with the people I work with at ALG and Hyatt. I’m loving to get to know everyone and I see that there is a lot of opportunity, I see the global potential and excitement. I really see working with that and with my daughter gone I’ll have some extra time to work on the non-profit side and other type of community interest that I haven’t had the chance to do as much as I want.

What quote would you give us?

What virtues make a good leader different? A good leader has to care about their teammates and colleagues. It must be caring in an authentic way, it is really getting to know them, what makes them tick so that you can help them succeed. I also

“Let people be all they can be” What is your philosophy of life? I think it is caring and also that I believe in the goodness of people. I believe that people generally want to do the right thing. I also believe that we should let people be and enjoy.

Years of experience: 20 Profession: Lawyer Place of birth: Raleigh, North Carolina Favorite sport: I enjoy playing tennis but also enjoy watching lacrosse Favorite food: I like everything Passtime: Travelling, going to my daughter lacrosse games, and refereeing What you like the most about yourself: That I’m flexible What you don’t like about yourself: Sometimes I don’t take time for myself Favorite destination to go: Any destination where I could go snorkeling Favorite book: 1984 Idol: My grandmother

Outstanding Staff Members

Outstanding Staff Members A MR A ME RI CAS

ALHWM I Felix Xucgla, Best Staff Member of September

ALHWM I Maitre Ildefonso Jiménez, Best Staff Member of October

DREDL I José Luis Rodríguez, Best Supervisor of September

DREDL I Juan Carlos Almonte, Best Staff Member of September

DREVC I Edith Guadalupe García, Best Staff Member of September

DRSRC I Alejandro Colmenero, Best Supervisor

DRSRC I Jesús Bautista, Best Staff Member

DREVC I Juan Omar Segura, Best Staff Member of October

DRSRC I Alexandra Mota, Best Manager

DRSRC I Miguel Herrera, Best Staff Member

BRCSL I Eduardo Díaz, Best Front Staff Member of September

DREDL I Simein Wilson, Best Staff Member of October

DREVC I Rubén Zamora Solis, Best Staff Member of October

DRSRC I Diego Godinez, Best Staff Member

DRSRC I Raúl Poot, Best Staff Member

Thank you all for your commitment!

BRCSL I José Monroy, Best Back Staff Member of September

DREDL I Yael Grullón, Best Supervisor of October

DRSRC I Adriana García, Best Staff Member

BRCSL I Sergio García, Best Supervisor of the Bimester

DRELM I Kimberly Cerdas, Best Staff Member of September

DRSRC I Alberto Pastor, Best Supervisor

DRSRC I Jesús Bautista, Best Staff Member

DRSRC I Karina Santos, Best Staff Member

DRSRC I Sammantha Pérez, Best Staff Member

SECPM I Guadalupe García, Best Supervisor of the Bimester

Outstanding Staff Members A MR A ME RI CAS

SECPM I María Canche, Mejor Best Front Staff Member of September

SESMB & BREMB I Leonor Rincon, Supervisor of the Bimester

SESMB I Raymion Brooks, Best Staff Member of the Bimester

SEVPV & DRVPV I Ruth López, Best Front Staff Member of October

SUCUR I Lutricia Robins, Best Supervisor of the Bimester

SECPM I Maribel Jiménez, Best Front Staff Member of October

SESMB & BREMB I Miguel Arnold, Supervisor of the Bimester

SESMB I Renee Spence, Best Staff Member of the Bimester

SUARM I Alondra Huerta, The Most Polite Staff Member of the Bimester

SUCUR I Norma Wood, Best Staff Member of September

SECPM I Mario Cruz, Best Back Staff Member of September

SESMB I Andrae Wilson, Best Supervisor of the Bimester

SEVCU I Alberto Torres, Supervisor of the Bimester

SUARM I Daniel Mis, Best Staff Member of September

SUDIX I Almadelia Galindo, Best Back Staff Member of September

/ Outstanding Staff Members

“The only way to do a great work is to love what you do”

SECPM I Miguelina Montiel, Best Back Staff Member of October

BREMB I Patricia O Connor Best Staff Member of the Bimester

SESMB I Brenton Chisholm, Best Staff Member of the Bimester

SESMB I Elvis Dixon, Best Staff Member of the Bimester

SEVCU I Ángel Anguas, Best Staff Member of September

SEVPV & DRVPV I Jazmín Arce, Best Back Staff Member of October

SUARM I Eucario Morales, Best Supervisor of the Bimester

SUARM I Raúl Pérez, Best Staff Member of October

SUDIX I Diana Bautista, Best Front Staff Member of October

SUDIX I Isaías Aguilar, Best Supervisor of the Bimester

Outstanding Staff Members

Outstanding Staff Members A MR A ME RI CAS

SUDIX I Reynaldo Resendiz, Best Back Staff Member of October

SUDIX I Roberto Muñoz, Best Front Staff Member of September

ZOMBJ I Kyle Mighty, Best Staff Member of October

ZOAPC I Juan Carlos Rodríguez, Best Staff Member of September

ZOPAC I Víctor Medina, Best Supervisor of the Bimester

ZOPDB I Gabriel Sosa, Best Supervisor of the Bimester

ZOPDB I Raúl Ulloa, Best Staff Member of the Bimester

#WeOwnOurResults 30

ZOMBJ I Barbara Hastings, Best Staff Member of September

Featured Training

Featured Training At AMR we are interested in your professional growth and that is why your goal is our goal.

SEBMI & DRBMI I We are in constant training to become the best hosts

BRCSL I Training: Time Management

BRECU I Orientation Course 31

Featured Training

BRERC & SECUN I Emergency Squad

DREDL I Certification: Fire Brigade

DREHU & SECHU I Training for Lifeguards 32

Featured Training

DRENA I Course: Laboratory of Standards

DREPA I Orientation Course

DRERC I Leadership Course

DRESC I Living a healthy life through our ONE ALG Values

DRETU I Workshop: Inclusive Language

DRJRC I Orientation Course

DRMPC I Certification: Innovafit

Featured Training

#WeAreHungryForMore

SEBMI & DREBM I Training: Pediatric First Aid

SECCC I Response to Sexual Offences

SEPCR I Talk: Nutritional Care for Adults

SECPM & DREPM I AMR Supervision Skills Development

SESMB & BREMB I Workshop: Customer Service

At AMR we are interested in your professional growth and that is why your goal is our goal 34

Featured Training

SEVCU I Course on Work Safety (STPS)

SUCUR I Orientation Course for Trainees

SUDIX I Drill

SUNPV I Workshop: Operating protocol to prevent sexual and labour exploitation of children and teenagers 35

Featured Training

SUPOP I Fumigation Course

ZOAPC I Training: Crisis Management

Think, Act & Work Safe

CIQIL: The certification which adds value to every one of the processes of the hotel. I am being curious and I want to ask you:

Why are we not seeking who to blame at our hotels when a problem comes up?

Do you know who is the most unwelcomed guest at our hotels?

Have you ever heard of MEDUSA?

Well, if you don’t have answers to my questions, don’t worry; I’ll explain shortly.

To mention the main topics of CIQUIL:

The Certification in Innovation and Quality Improvement for Leaders (CIQIL) is an internal certification of AMR Collection designed to add value to the processes of our operating model.

1. Leadership, which from the perspective of AMR™ Collection competencies would be: “to manage and maximize results” and “to inspire and motivate our teams”

This certification was designed by the team of Standards and Innovation with the support of the company’s most experienced Quality Managers. It has been implemented in our hotels since 2019 aiming to contribute to the development of leadership skills, based on quality and innovation tools endorsed by entities of international connotation like the American Society for Quality (ASQ).

2. To promote excellence and service quality. 3. To celebrate innovation. And, as I promised, I’ll present to you the main responsible for the problems in the hotel: MEDUSA, which is an acrostic, awarded to this character that only appears when something goes wrong in the process. Let me explain it:

The development of this training process includes the use of quality tools to find the root cause and solve problems, as well as improve and design processes, products, and services. 37

Think, Act & Work Safe

Moving people or equipment without adding value. Expectations: The waste of time during the production or service process without adding value. Defects, mistakes, or failures in the product or service. Using incorrectly our human talent or their creativity. Spoil from producing more than demanded or doing it before needed.

We have certified executives of several hotels and we keep moving forward as this is a constant process for new leaders being part of our hotels. In case you want to know more about CIQIL, get in touch with the Quality Manager of your hotel and ask them how can you apply quality tools in your work area. Ask to Human Resources: which one of the quality tools included in CIQIL is perfectly applied in Occupational Safety when an accident occurs to avoid a recurrence?

Absence of the WOW effect due to the lack of experiences producing fascination. To pass this certification, our leaders, members of the Executive Committee, and the Operating Committee must fulfill the following requirements: 1. To participate in the face-to-face / virtual workshop and its activities. 2. To pass the final evaluation: an online exam through a mobile device in the room. 3. To submit a final work. Each participant must prepare two projects: One of 6 steps to solve problems, and another of 9 steps to design new products, processes, or services. These projects must be based on real needs at their hotels.

Rubén Caraballo Regional Manager of Standards and Innovation in D.R. Thanks for sharing your ideas, experiences, and suggestions at: rcaraballo@amresorts.com

How To Take Care of Ourselves?

How to Take Care of Ourselves? You are a key component to stop the spread of respiratory diseases!

We are all responsible for preventing the transmission of the virus. At this time, the most important preventive measure is complying with our CCV protocols, maintaining social distance, and wearing a mask.

Prevention is in our hands!

Wash your hands

Use the mask

Cough or sneeze into your elbow

Go to the doctor only if needed

Respect social distancing

Don’t spread fake news

How To Take Care of Ourselves?

BRCSL

SEBMI & DRBMI I We consistently comply with our CCV standards

DRELM I We wear our mask correctly

DREPB I We carry out preventive health campaigns 40

DREJT

DREPC I We invite our guests to know our CCV standards

How To Take Care of Ourselves?

SECCC I We sanitize all the areas

SECPM I We keep a healthy distance

How To Take Care of Ourselves?

SEPLC

SESMB & BREMB I We carry out preventive health campaigns

ZVRIM

Awards & Acknowledgments, and Certifications

BRCSL I Award by the IMDIS for being an inclusive company

DREPB I POSICheck Recertification

/ Awards, Acknowledgments, and Certifications

DREPC I RCI Gold Crown Badge

DRETU I Outstanding Staff Members of the Bimester

DREVC I Certification: Punto Limpio

DRMPC I Cristal Certification

DRPBP I SecurityCheck Certification 44

DRPBP I PosiCheck and RoomCheck Certifications

DRSRC I Certification: Conocer

Awards, Acknowledgments, and Certifications

SEVCU I Price Travel Award: Best Hotel for Adults 2021

SUDIX I Recertification: Preferred by Nature

SUNPV I Award: Punto Limpio

SECHU I H Certification

/ AMR in your community

AMR in your community

SEBMI & DRBMI I Cleaning the green areas

BRERC & SECUN I Granting scholarships

BRCSL I Beach clean up

DREHU & SECHU I Giving school bags 46

DREDL I Donation to a school

/ AMR in your community

We are socially responsible!

DRELM I Beach clean up

DREHU I Cleaning up Tangolunda beach

DREPB I Reforestation activity

DREPA I Beach clean up

DREPC I Beach clean up

DRERC I Fundación Aitana 47

/ AMR in your community

DRESC I Donation to Cachorrilandia

DRESC I Donation to Pepenice

DRETU I Beach clean up

DREVC I Beach clean up 48

DREVM I Donation of groceries to a nursing home

/ AMR in your community

DRJRC I Donation of croquettes to Tierra de Animales

DRMPC I Cleaning the hotel areas

DRPBP I Donation to the nursing home Jesús Luz de Vida

NOECU I Beach clean up

SEACZ & SUSCZ I Beach clean up

SEARM I Donating our Lost and Found

SECHU I Cleaning our home SECCC I Beach clean up

/ AMR in your community

SEMRC I Beach clean up

SEPCR I Beach clean up

SEVCU I Beach clean up

SUARM I Beach clean up

SUARM I Visiting and supporting Institución Toshonos

SUDIX I Donation of linens to Casa Hogar Bet Shalom

SUNPV I Granting 7 scholarships to children of unionized employees

ZOAPC I Beach clean up

#WeCare

ZOMBJ I Donation to a school of limited resources

ZOPDB I Granting scholarships

ZOPDB I Beach clean up

ZVRIM I Beach clean up

/ AMR in your community

“What is the essence of life? To serve others and to do good” ZVRIM I Recovery of the beach

Aristotle 51

/ Internal Events

Internal Events Maid’s Day

DREDL

BRCSL

BRERC & SECUN

DRELM

DRENA

DREPA

DREPB

/ Internal Events

DREPM

DRESC

DRETU

DREVC

/ Internal Events

DRMPC

DREVM

DRMPC

NOECU

SEACZ & SUSCZ

DRPBP

SEARM

SEBMI & DREBM

SECCC

SECHU

SEMRC

SEPLC

SUARM

SUDIX

/ Internal Events

ZOPDB

BRECU

/ Internal Events

Mexico’s Independence Day

BRCSL

BRERC & SECUN

DREPA

DREHU

DRERC

/ Internal Events

DRESC

DRETU

DREVM

DRSRC

SEACZ & SUSCZ

SEBMI & DREBM

/ Internal Events

SECPM

SEVCU

SUARM

SUDIX

SUNPV 59

/ Internal Events

ZVRIM

Day of the Dead

BRECU

BRERC & SECUN

DREPA

DREPM

/ Internal Events

DREVC

DRSRC

DRJRC

SEACZ & SUSCZ

SEMRM

We are proud of our traditions! 61

/ Internal Events

SEPLC

SUARM

ZOPDB

SUNPV

/ Internal Events

International Chefs Day

BRCSL

DREHU

DREPA

DREPB

/ Internal Events

DREPC

DRESC

DREVC 64

DRETU

/ Internal Events

NOECU

SEARM

SECCC

SEBMI

SEMRC

/ Internal Events

SEPLC

SEVCU

SEVPV & DRVPV

SUARM SUCUR

/ Internal Events

ZOPDB

ZVRIM

#WeAreAuthentic 67

/ Internal Events

Halloween

AVF

BRCSL

DREPB

DRESC

DRETU

DREVM

/ Internal Events

DRPBP

SEACZ & SUSCZ

/ Internal Events

SEARM

SEVPV & DRVPV

SECCC

SECPM

SEPLC

SUNPV

/ Internal Events

ZVRIM

Pink October

BRCSL

BRECU

BRERC & SECUN

DREDL 71

/ Internal Events

DREHU & SECHU

DRELM

DRENA

DREPB

DREPA 72

DREPA

DREPC

/ Internal Events

DRESC

DRERC

DRETU

DREVC

DREVM 73

/ Internal Events

DRJRC

DRMPC

DRSRC 74

DRPBP

NOECU

/ Internal Events

SEACZ & SUSCZ

SEARM

SEBMI & DREBM

SECCC

SECHU

/ Internal Events

SECPM & DREPM

SEMRC

SEPCR

SEVCU

SEVPV & DRVPV

/ Internal Events

SEPLC

SUDIX

SUNPV

/ Internal Events

SUPOP

ZOPDB

ZOAPC

ZVRIM

/ Internal Events

Others

AluaSoul Menorca I A WOW Moment for our guests

BRCSL I Hotel Race

BRCSL I Giving away plants

BRERC & SECUN I Internal Kitchen Contest

BRERC & SECUN I Internal Cocktails Contest

DREHU I Mental Health Session

DRELM I Costa Rica Independence Day

DREPA I AMR Mexican Cuisine Contest 79

/ Internal Events

DREPA I AMR Cocktails Contest

DREPB I Football Game

DREPC I Cleaning Activity

DREPC I Mini Market in Pink October

DREPM I AMR Trivia

DRESC I 7th Anniversary

DREVM I Dinner for Night-owls

DREVM I Zumba Class for Pink October

DRJRC I Integration Activity for the Public Areas Department

DRJRC I Contest: Recycled Catrinas

DRJRC I Cocktails Contest

DRMPC I Appreciation Day

DRMPC I Softball Game

DRSRC I Preferred by Nature Audit

/ Internal Events

NOECU I Peace Day DRSRC I Winners of the Volleyball Tournament

/ Internal Events

NOECU I Granting Scholarships

SEACZ & SUSCZ I Smile Day

SEACZ & SUSCZ I Champions Lunch

SEARM I Plants and Promotions

SEARM I Managers Meal

SECCC I 5K Race

SECHU I Entertainer Day

SECPM & DREPM I Granting Awards

SECPM I Kick Off

/ Internal Events

SEPCR I Campaign Against Human Trafficking

SEMRC I Triathlon on Pink October

SEVPV & DRVPV I Smile Day Campaign

SUARM I 2nd Anniversary

/ Internal Events

SEVCU I Smile Day

SUARM I Volleyball Tournament

SUDIX I Meal with Managers and Kitchen Team

SUDIX I Signing an Agreement with CONALEP (High School)

/ Internal Events

SUNPV I International Taco Day

ZOAPC I 5K Running (Pink October)

SUNPV I Friendly Football Match with the Union

/ Birthday ́s

Birthday ́s! This how we celebrate the anniversary of our staff members!

BRCSL

DRELM

DRENA

DREPA

DREPM

DRERC

DRETU

DREVC

NOECU

SEACZ & SUSCZ

/ Birthday ́s

SEARM

“The time that is enjoyed is the truly lived time” 87

/ Birthday ́s

SEPCR

SEPLC

SEVCU

SEVPV & DRVPV

SUARM

SUPOP

ZOMBJ

ZOPDB

Grooming Standards

/ Grooming Standards

Each of us are representatives of our hotel, so we must consider our behavior and personal image.

Grooming standards for ladies Wear full uniform, in a good state, well-ironed, clean, and immaculate. Carry the AMPassport in your pocket every day. Hair completely held up and drawn back, avoid hair on the forehead, use a hair cap if your work area requires it. Avoid accessories in your hair and using bright hair dyes. Use discrete makeup, soft tones, no eye-catching colors. Your name tag should be on the left side, always visible, clean, with your name on it, and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip. Short and clean nails, without any nail polish. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile. Do not use any kind of accessories (necklaces, wristbands, headbands, etc.).

/ Grooming Standards

Did you know that we can also smile with our eyes? Remember that the mask must be worn at all times

Grooming Standards for Men Wear full uniform, in a good state, well-ironed, clean, and immaculate. Carry the AMPassport in your pocket every day. Short hair, avoid extravagant haircuts, sideburns should be at mid-ear level. Shave daily, no beard or mustache. Clean and short nails. Your name tag should be on the left side, always visible, clean, with your name on it, and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip. Wear a white t-shirt under the uniform, avoid using color t-shirts or with political slogans, logos, etc. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile. Do not use any kind of accessories (necklaces, wristbands, headbands, etc.).

/ Host City

Host City

Banderas Bay We are located in the impressive Banderas Bay, facing the Pacific Ocean, near Punta de Mita and La Cruz de Huanacaxtle Marina. Based on the golden-sand beaches, the property fuses the elegant and original design of Sordo Madaleno with elements of nature, with a total of 641 rooms. We are the first property to be called Surf & Spa Resort and the only resort in Mexico supported by 480 seismic isolators. In addition, it has a jogging track that naturally crosses the resort and a plant nursery with more than 4,000 plants and species.

/ Host City

La Cruz de Huanacaxtle Nautical Capital of Riviera Nayarit Tradition has been one of the essential characteristics of La Cruz de Huanacaxtle, a fishing village. This little town has been modernized due to the construction of the Marina Riviera Nayarit, the largest and most modern in the area, which has created an environment where the typical life of a Mexican town coexists harmoniously with the sophistication of a project like the Marina. Thus, during your visit to La Cruz, as its residents name it, you will have the opportunity to witness live postcards like the arrival of fishermen to the dock with their boats loaded with a wide variety of fish. The common name “Guanacaste tree” is a denomination that comes from two words in the Nahuatl language: “quauh”, which means tree, and “nacastl”, which means ear. This is a reference to the shape of its fruit, which resembles a human ear.

/ Host City

Marietas Islands The Marietas Islands national park is composed of two larger islands that are approximately 60,000 years old: Isla Redonda (including Playa del Amor) and Isla Larga. Also, there are two more islets and other smaller pieces of land. In addition to Playa Escondida, another very popular attraction of the Marietas Islands is La Nopalera beach, on Isla Larga. This beach is surrounded by a rocky wall and large cactus plants. It can only be visited when the tide is low. In the park, there are also rock arches, small caves, and even a marine siphon that expels the water in a spectacular way, as if it were a geyser.

Whale watching The best season for whale watching in Riviera Nayarit is from mid-December to the end of March. Many marine giants migrate to the warm waters of the Pacific Ocean in Banderas Bay during the winter months. The whales come to feed, mate and give birth to small calves: Humpback whales Killer whales

Punta de Mita It is a residential community of 748 hectares located in the Mexican Pacific. This unique diamond-shaped peninsula is surrounded by beautiful white-sand beaches and lush tropical flora. Comprised of a wide variety of residential offerings and available land, Punta de Mita is the only residential community with two Jack Nicklaus Signature golf courses, as well as various recreational facilities.

Dolphins 93

/ We are authentic

We are authentic Diversity and Inclusion are decisive elements for the success of companies As part of a global ALG initiative, we have embraced Diversity and Inclusion as key elements in the success of our company. Contemplating diversity is not enough if there are no real actions to integrate it, enhance it, and generate value in the organization. Without any doubt, our little actions will make a difference. Thus, differences will not only be respected but will also be valued and used to achieve better business results and the creation of an environment where everyone is and feels valued. There are social barriers (prejudice, stereotypes, indifference, ignorance, and discrimination) that hinder the full and comprehensive development of the people. This is noticeable, but, what if we do not stick to this negative vision? What if we decide not to stay exclusively on inclusion and take advantage of the diversity in talent and potential that we all have. We will be giving a much greater dimension to diversity. Diversity and inclusion in an organization aim to create an organizational culture strong enough to understand differences of any kind, with programs that ensure the well-being of team members, and where there is an environment in which communication is open and effective. It is about strengthening cultural values (including our company values), promoting solidarity, respect, teamwork, and ethics.

“Diversity is a reality in the labor and consumer market” Thomas Kochan 94

Diversity as a source competitive advantage

/ We are authentic

The indisputable benefits of adopting diversity models are related to improving the work environment and reducing turnover, but also to increasing productivity. Proper management of our cultural diversity through human resources is not only a legal and moral obligation, but its impact is directly proportional to the results within the company. The more diverse we are, the more likely we become to attract better talent, take a closer look at different customer segments, increase our satisfaction, and make better decisions.

We do it together First, it is necessary to start with ourselves and recognize our own impartiality. Therefore, we must all become vigilantes of inclusive behaviors, instead of leaving it for leaders. Our role in the organization must include holding ourselves accountable for creating and fostering a diverse and inclusive culture.

We want to know your comments on initiatives to strengthen Diversity and Inclusion in AMR, let us know at: connect@amresorts.com.

Diversity & Inclusion

Corporate Human Resources AMR Collection

/ Wellness

Wellness

David Pritchard Health & Performance Coach Apple Leisure Group

Optimal Health Tips to Prevent Diabetes

Stop Filling Your Body With Soda

Don’t Obsessively Weigh Yourself

Added sugars — sweeteners added to foods or beverages when they are processed or prepared — are little more than empty calories that can lead to weight gain and even obesity, which increases the risk for chronic diseases like diabetes, heart disease and cancer.

Your weight is determined by a variety of factors, including hydration, climate, when you last ate, bathroom habits and exercise. So what does that mean? Weight fluctuation is common, and there’s much more to good health than a number on a scale.

02 Water Is Your Secret Weapon Hydration is important for everyone, but it can also be a key component of your weight-loss efforts. In addition to keeping your body’s engine burning, water helps to stave off hunger: The more you drink, the less room you have for consuming calories.

Get Ahead of the Game and Plan Your Meals Planning healthy meals ahead of time is one of the easiest things you can do to set yourself up for successful weight loss. It’ll not only curb the last-minute pizza delivery and fastfood drive-thru but will also help you save time, calories and money — and might even inspire you to introduce new meals into your daily routine.

04 Kick-Start a Walking Game You don’t have to join the CrossFit train just to get in a good workout. Regular, lower-intensity exercise like walking has multiple benefits (including stronger bones, a better immune system and better sleep) and can help you build fitness and lose weight. Bonus: It’s free, easy on the joints and requires nothing but a good pair of tennis shoes.

05 The Secret Behind the Sleep - Weight Connection Sleep is undervalued. Getting enough quality sleep is holistically tied to your health and weight-loss goals. Sleep offers our bodies a chance to be restored and rejuvenated. When sleep-deprived, we tend to eat more, exercise less and make poor food choices.

/ Christmas Postcards

Christmas Postcards

DRJRC DRETU

/ Christmas Postcards

DREVC

DRJRC

NOECU

SECHU & DREHU

Happy Holidays

SEACZ & SUSCZ

SEARM 98

SUDIX

SEPCR

SEPDC & SECIM

SEVCU

SEMRC

/ Christmas Postcards

SUARM

/ Christmas Postcards

ZVRIM

Happy Holidays

SUNPV

100

ZOPDB

Hotels List

Opened Hotels (inagurated)

Total: 73 hotels

24939 101

102