INDEX Message for the AMResorts Family 1
How to Take Care of Ourselves
37
Our Philosophy
2
Let’s Get Social
38
Decalogue + AMR Attitude
7
Awards, Acknowledgments, and Certifications
40
AMResorts in Your Community
42
Events
45
Grooming Standards
55
Birthdays
56
Wellness
57
Hotels List
58
AMR News
10
Host Cities
12
Our Presence in Europe
18
Getting to Know Javier Águila
22
Outstanding Staff Members
26
Featured Training
28
Think, Act, and Work Safely
35
Credits General Editors: Gabriela Samel & Javier Saavedra Special collaborations: Zuko Garcia, Ruben Caraballo y David Pritchard Art Editor: Delia Kaiten
MESSAGE FOR THE AMRESORTS FAMILY
MESSAGE FOR THE
AMRESORTS FAMILY I would like to use this internal communication platform, the I AM Resorts Magazine, to officially welcome our huge family of AMResorts Europe.
We will continue facing many challenges, and the year 2021 is one of them. That being said, let's focus on our responsibilities and goals in order to reach them. Let’s continue working together as a team to keep creating unforgettable experiences, always led by the passion for what we do, which is our main distinction.
Flexibility and strength have been the backbone of our successful growth throughout the European continent. Despite the challenges brought by 2020, we remain optimistic about the opportunities we identify for our global expansion strategy. We started this 2021 with strength and hope to exceed the 100 hotels within the AMResorts Group. Additionally, our expansion strategy in Europe will be mainly focused on Spain, Greece, Portugal, Italy, and Croatia.
WELCOME everyone of the great AMResorts family in Europe to our I AM Resorts Magazine! Enjoy it!
Our integration with Europe is a clear example that the only way to achieve our objectives is by having a solid company with a clear mission and vision. Gabriel Felip Group President AMResorts Global Operations
MISSION We turn vacation dreams into life-long memories.
VISION
VALUES
To be the first choice in vacation travel, enriching lives and uniting the world.
1
We Are Authentic We Inspire Action We Do It Together We Own Our Results We Are Hungry For More We Do Everything With Passion
OUR PHILOSOPHY
OUR PHILOSOPHY
ONE ALG
AMR Europe
MISSION We turn vacation dreams into life-long memories.
VISION To be the first choice in vacation travel, enriching lives and uniting the world.
2
OUR PHILOSOPHY
SECCC I Our smile and salutation are our best business card
DREDL I We know our individual and team objectives and we work together to achieve these
SEMRC I We do everything with passion
VALUES We Care We care about our team members, our communities and the environment. We Are Authentic We are open, honest, respectful, and we appreciate each other.
SEPLC I We inspire action
We Inspire Action We take initiative and make things happen. We Do It Together We work as a team and value diversity and inclusion. We Own Our Results We are committed and accountable to delivering results.
SEVCU I We do it together
We Are Hungry For More We are curious, we embrace change and we drive growth and innovation. We Do Everything With Passion We work hard and have fun. DRMPC I Our resort is a window to the world
3
OUR PHILOSOPHY
DRELC I We are committed and accountable to delivering results AMResorts Europe
Commitment Statement
DRERC I We are hungry for more
Team Members Creating opportunities and promoting personal wellbeing.
Customers Delivering vacation experiences beyond expectations. NOJRC I We are the best promotors of our resort
Partners Honoring our commitments and delivering superior profitability.
Communities & Environment Enriching and sustaining the places where we live, work and travel. SEPCR I We live our philosophy to the fullest
4
OUR PHILOSOPHY
WE ARE AUTHENTIC
NOSRC I We work hard and have fun
SUCUR I We appreciate each other
ZOPDB I We know, and practice, our ONE ALG mission
ZOMBJ I We work as a team and value diversity and inclusion
5
OUR PHILOSOPHY
20
Service Principles that we apply: 1. We know, and practice, our ONE ALG
11. We are the best promotors of our resort as
mission.
we perfectly know our resort's facilities and its activities.
2. Our smile and salutation are our best busi-
ness card.
12. We are proud to be hosts and our personal
image is impeccable.
3. We aid our guests and take every opportu-
nity to offer them personalized suggestions about our resort's facilities and activities.
13. We constantly strive to improve ourselves in
4. We are all responsible for keeping a clean
14. All Supervisors and Department leaders
our work-environment.
image of our resort's facilities.
know how to face and approach difficult or emergency situations.
5. We know our individual and team objecti-
ves and we work together to achieve these.
15. Our resort is the window to the world. We
ensure our guests are always taken care of by offering them a pleasant smile and by greeting them.
6. We are well known for our kindness and
phraseology.
16. We apply the basic aspects of service: atti-
7. We apply work procedures and we consis-
tude, quality, and opportunity.
tently comply with our standards.
17. Attitude: We provide excellent service with
8. We are service professionals, responsible for
facts, not just with words.
assisting in every opportunity from the start to end. We provide solutions from the root of every situation.
18. Quality: We plan and organize our daily
activities to avoid improvisation. We make sure things are done correctly from the beginning, on time, and always according to our guests' needs.
9. We are conscious of our impact in our work,
environment, and social fields.
10. We are aware and informed about our
19. Opportunity: We use our empowerment to
resort's daily happenings through departmental briefings and informative boards.
offer service when this is needed.
20. All the team at AMResorts work in accor-
ding with our ONE ALG values. 6
DECALOGUE ATTITUDE + AMR
Decalogue ATTITUDE
+
AMR Europe
AMR 1. Demonstrate positive attitude to any situation.
DRELC
2. Show your best smile and greet in every interaction. 3. Get to know each guest, their names and preferences. 4. Always offer help with quality, warmth, and kindness.
DRETU
5. Remember that every interaction is unique: make it counts! 6. Be the author of WOW moments! 7. Be accountable and “close the cycle” of every request.
SEVPV & NOAPV
8. Work together with your colleagues and the different departments as one team. 9. Live the service as your life philosophy, inspiring everyone around you.
DRESC
10. Value this return as an opportunity to shine! 7 BRERC & SECUN
DECALOGUE ATTITUDE + AMR
ZOPDB
NOSRC
DREPB
DREPM
SEMRC
8
SECCC
DECALOGUE ATTITUDE + AMR
DREVC
W O W
DREVM
SUNPV
I always demonstrate a positive attitude
WOW
DREDL
We work together with our colleagues We live service as our life philosophy I’m the author of WOW moments Every interaction is unique
9
AMR NEWS
! e m o c l We AMResorts
THE ORIGIN OF ALUA HOTELS The origin of Alua Hotels and Resorts was an opportunity that came from the Spanish hotel market in 2014-2015. Back then, there was a great separation between the point of view of the property and the management of the hotels. We anticipated the entry of institutional investors into the sector and we created a company focused on the needs that these investors would have and that they weren’t offered by traditional companies. The ability to transform assets, financial understanding, and agility and flexibility in operations are many of the reasons Alua Hotels & Resorts became one of the companies with fast growth in Spain. At the same time, we built the Alua brand based on four fundamental cornerstones: freshness, local character, digitization, and sustainability. The brand became one of the favorites within the 4* segment very quickly due to the accomplishment of operational promises and distribution capacity.
10
AMR NEWS
HISTORY & PRESENT OF
AMRESORTS EUROPE After four years of operating successfully in different Mediterranean islands, a part of the Alua company was bought by AMResorts, another company with extensive experience in luxury resorts in the Caribbean, becoming a part of this giant hospitality industry. Alua's platform in Europe, along with leading brands like Secrets or Dreams, strength and being in a great leading group such as Apple Leisure Group were the perfect formula for success which has allowed us to become the 4th hotel chain in Spain with more than 50 hotels and around 14,000 rooms. Plus, being the only one in the top 5 who is focused on vacation only. That’s why we have great growth plans in new markets like Greece.
FUTURE PLANS As of today, in Europe, we are in the process of developing the AMResorts brands for our different customer segments. Today we have more than 50 hotels in dream locations such as Costa del Sol, Fuerteventura, Corfu, Crete, Ibiza, Lanzarote, Mallorca, Marbella, Menorca, and Tenerife, and we want to keep growing with strength. We have the possibility to continue expanding in some destinations other than Spain, such as Greece, where we are about to close a deal that will make us one of the leading operators in the market. Among the most traditional markets, we are very eager to grow in Portugal, Italy, Croatia, and Cyprus. Additionally, we are also working along with Global Development to find the best way to enter North Africa (Morocco and Egypt), the Middle East (Dubai and Ras al Khaimah), and the Indian Ocean (The Maldives and Zanzibar).
11
HOST CITIES
HOST CITIES MALLORCA Relaxation, sun, art, fashion, Mediterranean gastronomy: Mallorca, the largest of the Balearic Islands, is one of the destinations that offers absolutely everything. You can spend a day walking through the historic center of Palma, leaving your mark on its streets, just as the Romans, Arabs, and Christians did centuries ago. The following day, just a few kilometers away, you will find yourself walking under the sun on infinite beaches, like Es Trenc and Formentor, and enjoying the warm waters of hidden coves like Cala Varques and Cala El Mago. You can do all of this while staying in one of the 18 hotels on the Island; each one adapts to the different needs of our guests. There are Only Adults resorts, which will allow you to
disconnect and relax with your partner, like AluaSoul Palma, AluaSoul Mallorca Resort, AluaSoul Alcudia Bay, AluaSoul Carolina, or the five-star hotel located on the white sand of Paguera beach, Secrets Mallorca Villamil Resort & Spa. Family resorts like Alua Hawaii Mallorca & Suites, Alua Palmanova Bay, AluaSun Torrenova, Alua Calas de Mallorca Resort, AluaSun Cala Antena, Alua Gran Camp de Mar, AluaSun Continental Park, Alua Boccacio, Alua Leo and Alua Las Rocas, in which the kids will have so much fun that it will be hard for them to leave the resort. Finally, for our select guests, there is Zoetry Mallorca, located in a Mallorcan property with more than 400 years of history. The choice is yours, but don’t be worried, there is no chance for mistakes!
AluaSoul Mallorca Resort
AluaSoul Carolina
12
HOST CITIES
IBIZA The popular island of Ibiza is a jewel of the Mediterranean not only in July and August, which are the most popular months to go. Its historic center, Dalt Vila, proclaimed a World Heritage Site by UNESCO, is surrounded by a wall built in the 16th century to protect the city from pirates and today is one of the most photographed places. However, and it couldn’t be otherwise, the protagonists of Ibiza are the beaches. With white sand and crystal-clear waters, beaches like Cala Salada or Cala San Vicente will make you feel you are in paradise. If you come to spend a vacation in a couple, we recommend AluaSoul Ibiza or the recently built Siau Ibiza Hotel, a five-star where you will find the peace you need. If you come with family to spend a few days, you may enjoy all the luxuries of Alua Hawaii Ibiza, Alua Miami Ibiza, AluaSun Miami Ibiza Apartments, Hotel Cartago, and Hotel Galeón. Which one will you choose to spend the best vacations of your life?
AluaSoul Ibiza
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HOST CITIES
MENORCA
TENERIFE
Paradise beaches with white sand and crystal-clear water, traditional villages, calderetas de langosta worthy of a Michelin prize and wonderful sunsets to get lost staring at. Some of the most signature beaches are Cala Pregonda, with reddish sand, or Cala Tortuga, located in the Parque Natural de s'Albufera des Grau. Menorca is the quintessential destination for a relaxing holiday and a refuge for all those looking for tranquility, whether with family, friends, or a partner. If the last one is your case, we recommend AluaSoul Menorca, our adults-only hotel located on the seafront, where you will fully enjoy the Alua experience accompanied by the person you love the most. If what you are thinking about is giving your family an unforgettable vacation, we offer you accommodation in our resorts Alua Illa de Menorca, AluaSun Far Menorca, AluaSun Mediterráneo, AluaSun Lago Park Apartments, and Oasis Park Apartments. No matter which one you choose, after experiencing the luxury in our resorts, you will think about experiencing it again!
If you are looking for a unique climate, unique natural spaces, and gastronomy that combines tradition and imagination, Tenerife is a destination for you. On this island, you will find unique places such as the longest volcanic tube in Europe and the Teide National Park, declared a World Heritage Site by UNESCO. If you want to get relaxed under the sun along with the waves’ lullaby, we recommend, among others, Playa Jardín, Playa Chica, and Punta Brava, known for its impressive black sand, or Playa de las Teresitas, a bay of 1,300 meters long that cannot be compared to the Caribbean. To fully enjoy all these experiences, we will love to take care of you in Puerto de la Cruz in the Hotel Parque San Antonio or the south of the island at Dreams Jardín Tropical, our resorts in Tenerife; both designed to spend a few days with family, friends or couple. After a getaway to these luxury resorts, we are sure that you will be counting the days to return!
Parque San Antonio
AluaSun Far Menorca
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HOST CITIES
FUERTEVENTURA
LANZAROTE
On the beaches of Fuerteventura, it is not surprising to see locals and visitors running towards the waves, with a board under their arms, to spend a few hours surfing. The reason: the island is, due to its geographical location, famous for its water sports, especially surfing, windsurfing and water skiing.
On the island of Lanzarote, the northernmost and easternmost of the Canary archipelago, you can find everything from the bustle of the most tourist areas, with a great atmosphere and recreational activities, to natural spaces with unprecedented landscapes to enjoy tranquility and silence. One of the island's greatest attractions is, in addition to all the golden sand beaches and crystal-clear water, the Parque Nacional Timanfaya, a set of volcanic formations that will take your breath away.
However, if you are one of those who prefer to stay sunbathing on the sand, this island may also be your ideal place, you will be received by a coastline of emerald water and white sand. In fact, its volcanic landscape and its virgin beaches led UNESCO to declare the entire island a Biosphere Reserve in 2009. Fuerteventura is, in short, the ideal place to disconnect, sunbathe, and swim in crystal-clear water. Additionally, it’s surrounded by natural landscapes such as the impressive Parque Natural de Dunas de Corralejo. You may stay at AluaVillage Fuerteventura, Hotel Suites Fuerteventura, and at the exclusive Secrets Bahía Real, our luxury resorts for the whole family or just with a partner.
If you want to spend an unforgettable vacation in Lanzarote you just have to come to Dreams Lanzarote Playa Dorada Resort & Spa, to spend a family vacation; or, to Secrets Lanzarote Resort & Spa, an adult-only resort for romantic or friends getaways. Enjoy the 22-degree temperature of this paradise!
Secrets Lanzarote
Alua Suites Fuerteventura
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HOST CITIES
PENÍNSULA The south of Spain is known throughout the world for the beauty of its coasts, the kindness of its people, and the exquisite cuisine. For many reasons, Costa del Sol, Almería, and La Manga are some of the favorite places for locals and foreigners to disconnect from the world and enjoy a unique vacation, surrounded by family or friends. In Torremolinos you can choose between the AluaSun Costa Park and AluaSun Flamingo, both family hotels. But if you are planning a couple's or friends' vacation, we recommend the AluaSun Lago Rojo. Near, in Marbella, the jewel of Costa del Sol, the whole family will enjoy leisure activities at AluaSun Marbella Park while having at hand both sides of this Andalusian city: the most traditional atmosphere in town and the luxury of Puerto Banús. In Almería you will find, according to some, the best beaches in Spain, in addition to the spectacular Parque Natural del Cabo de Gata. You may enjoy both while you are staying at Alua Golf Trinidad, on the beachfront of Playa Serena. Additionally, we also offer AluaSun Doblemar, a resort located in La Manga del Mar Menor and from which, as its name suggests, you will enjoy views of both the Mediterranean Sea and the Mar Menor.
Alua Golf Trinidad
CORFÚ Corfu is full of light, hidden coves, and long beaches, some of them still uninhabited and quiet. One of them is Corcyra, the beach where our Hotel Dreams Corfu Resort & Spa is located, a four-star resort that will become the ideal refuge for families who look for great landscapes, tradition, and culture in Greece. It is also very close to the charming town of Gouvia. The peace and beauty of Corfu will stick with you long after your vacation; you will return home impregnated with the smell of its crystalline waters and with the touch of the sun still on your skin.
AluaSun
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HOST CITIES
ZAKINTHOS
CRETE Reminiscences of classical civilizations remain alive on Crete, the largest of the Greek Islands, with dreamy beaches, crystal-clear water, and unforgettable landscapes, and delicious food. To enjoy all of these, there will be no better place to stay than our Hotel Dreams Creta Resort & Spa, a family resort located on the beautiful Maleme beach and very close to the city of Chania, one of the most popular on the island due to its infinite possibilities of leisure. You will enjoy art through the architectural styles in its streets, its museums, and its historical corners. Besides, it is especially known for its cuisine and excellent wine, a must for amateur winemakers! At Dreams Creta, the kids will also enjoy a private water park and a wide variety of sports programs to spend an unforgettable vacation. Let yourself be carried along by the famous Greek hospitality and relax in the Mediterranean sun.
AluaSun Doblemar
Aluahotels.com Secretslanzarote.com Secretsvillamil.com Dreamsplayadorada.com Zoetrymallorca.com
17
The island of Zakinthos, also known as Zante, is one of the privileged destinations in the Mediterranean Sea and the perfect option to enjoy a relaxing holiday immersed in Western culture, art, and tradition. The north of Zakinthos contrasts with the most common landscape of the Greek islands, with its mountainous and rocky areas. Meanwhile, in the southern area we find more sandy places and gulfs of different sizes. In the eastern part of the island is located the Alua Zakinthos, one of the best hotels on the island. It is a family resort, surrounded by native vegetation and cobbled streets, where you can disconnect from your daily routine and relax under the sun while observing the intense colors of the Mediterranean surrounding our hotel.
OUR PRESENCE IN EUROPE
OUR PRESENCE IN EUROPE INCLUDING OUR OPENINGS SCHEDULED FOR 2021
HOTEL NAME
NUMBER OF ROOMS
REGION
DESTINATION
Canarias
Lanzarote
Secrets Lanzarote Resort & Spa
335
Canarias
Lanzarote
Dreams Lanzarote Resort & Spa
465
Canarias
Tenerife
Jardín Tropical
415
Canarias
Tenerife
Hotel Parque San Antonio
250
Canarias
Tenerife
Alua Tenerife
426
Canarias
Tenerife
Alua Soul Orotava Valley
202
Canarias
Tenerife
Alua Atlántico Golf
306
Canarias
Tenerife
Alua Sun Atlántico Golf Apartments
160
Canarias
Fuerteventura
Alua Village Fuerteventura
244
Canarias
Fuerteventura
Alua Suites Fuerteventura
383
Canarias
Fuerteventura
Secrets Bahía Real Resort & Spa
243
Baleares
Ibiza
AluaSoul Ibiza
290
Baleares
Ibiza
Alua Miami Ibiza + Alua SUN Miami Ibiza Apartamentos
442
Baleares
Ibiza
Alua Hawaii Ibiza
209
Baleares
Ibiza
Cartago
204
Baleares
Ibiza
Galeón
182
Baleares
Ibiza
Siau
96
Baleares
Menorca
Alua Soul Menorca
131
Baleares
Menorca
Alua Illa de Menorca
228
Baleares
Menorca
Alua Sun Mediterráneo
72
Baleares
Menorca
Alua Sun Far de Menorca
34
Baleares
Menorca
Alua Sun Lago Park
200
Baleares
Menorca
Oasis Park
170
Baleares
Mallorca
Alua Hawaii Mallorca & Suites (3)
298
18
OUR PRESENCE IN EUROPE
HOTEL NAME
NUMBER OF ROOMS
REGION
DESTINATION
Baleares
Mallorca
Alua Palmanova Bay
170
Baleares
Mallorca
Alua Sun Torrenova
256
Baleares
Mallorca
Alua Soul Palma
138
Baleares
Mallorca
Alua Soul Mallorca Resort
371
Baleares
Mallorca
Alua Soul Alcudia Bay
171
Baleares
Mallorca
Alua Boccaccio
267
Baleares
Mallorca
Alua Leo
280
Baleares
Mallorca
Alua Camp de Mar
408
Baleares
Mallorca
Alua Sun Continental
190
Baleares
Mallorca
Alua Soul Carolina
224
Baleares
Mallorca
Alua Las Rocas
205
Baleares
Mallorca
Zoëtry Mallorca
104
Baleares
Mallorca
Alua Calas de Mallorca
483
Baleares
Mallorca
Linda
189
Baleares
Mallorca
Oberoy
75
Baleares
Mallorca
Alua Sun Cala Antena
334
Baleares
Mallorca
Secrets Villamil Mallorca Resort & Spa
162
Península
Almería
Alua Sun Golf Trinidad
368
Península
Málaga
Alua Sun Lago Rojo
180
Península
Málaga
Alua Sun Costa Park
373
Península
Málaga
Alua Sun Marbella Park
320
Península
Málaga
Alua Sun Flamingo
243
Península
Murcia
Alua Sun Doblemar
488
Greece
Zakynthós
Plagos Beach (Alua Soul)
161
Greece
Corfú
Corcyra Beach (Dreams)
368
Greece
Crete
Creta Princess
420
19
OUR PRESENCE IN EUROPE
O u r des t in a t ion s in Eu r ope
Balearic Islands Menorca Mallorca Ibiza Murcia
Málaga
Canary Islands Tenerfie Lanzarote Fuerteventura
20
Almería
OUR PRESENCE IN EUROPE
Corfú
Zakynthos
Crete
21
”
GETTING TO KNOW JAVIER ÁGUILA
Every day that I fail to achieve my goal is of great motivation to keep trying
GETTING TO KNOW
Javier ” Águila PRESIDENT OF ALG, EUROPE Mention 3 qualities of yours: Positive, honest, and persevering. Briefly, tell us about your professional background: I spent my first 15 professional years in strategic consultancy (McKinsey) and investment (Carlyle Group). There, in Carlyle, I had contact with this new sector for the first time in 2008, with the Management Board of Orizonia, a tourist leader in Spain with more than €2bn in billing. I spent 6 years there and my last position was as COO. It was very intense but I learned a lot about the sector. After my time in Carlyle, I had the chance to be part of the hotel sector in Spain (in ownership and management). I decided to start a new project that ended up being Alua which was the seed that later became ALG Europe.
22
GETTING TO KNOW JAVIER ÁGUILA
If there is a will, there is a way
What is your purpose in life? To be the best version of myself each day and to contribute as much as I can to create an environment that allows everyone else to do the same. Every day that I fail to achieve my goal is of great motivation to keep trying. What were you doing before ALG? I was the CEO of Alua, the hotel company I incorporated with a group of professionals and friends. Nowadays, it is the platform of ALG/AMR in Europe and I’m very proudly the Chairman. What do you consider is the value you added to the company? The strategic vision and knowledge on investment and institutional owners.
What is the growth expected for AMResorts in Europe in the coming years? The growth of AMResorts in Europe has been great. In 2020, we achieved 51 in the region with more than 14,000 rooms under our management. That placed us as the fourth hotel chain in Spain and the only one of the top 5 focused on vacation only. Also, we managed to arrive in Greece and we certainly have become the favorite company of the institutional investors. The combination of our brands, the knowledge on investment, and the amazing work of Development and the rest of the team are factors that perfectly placed us to keep growing.
23
GETTING TO KNOW JAVIER ÁGUILA
”
LEAD BY EXAMPLE
We are very active in Spain and Greece, where we are about to close a deal of more than 1,500 rooms. We want to get to markets like Portugal, Italy, Cyprus, and Croatia. We are working along with Global Development to find strategies to get to other destinations in the Middle East, North Africa, and the Indian Ocean.
I was profoundly affected by the illness and eventual loss of my father before than I expected. I was the eldest of the siblings and had to assume his role all of a sudden. It also taught me the vulnerability of life, and that no matter what you do, personally or professionally, it is essential to live and enjoy every moment to the fullest.
The Covid-19 crisis has been difficult for the hotel sector. I really hope that we are getting to the end of the tunnel. However, for companies like ours, it was an opportunity to grow faster and we took advantage of that.
Professionally, to be part of the bankruptcy process of a leading company. It is a long, complex, and full of uncertainty process. Being part of it taught me what to do and not to do in management, and to appreciate the commitment, strength, and motivations of the team members. Not only professionally but also personally. I certainly learned a lot during that process and I keep that in mind every day.
Share with us an experience that changed your life personally and professionally I believe that you have a deeper and stronger growth after difficult times, when you face greater challenges, generally speaking. 24
GETTING TO KNOW JAVIER ÁGUILA
How do you see yourself in 5 years? A bit older, I guess. Actually, I’m way more worried about the present than the future. Two of my objectives are to consolidate the growth and position of AMResorts in EMEA, and to help Alejandro Reynal to strengthen global strategies to make ALG, in a short term, a global leader in hotel management.
Which has been your greatest professional achievement? Unquestionably, to incorporate and grow Alua along with a group of great professionals and friends. I’m very proud of being able to bring to life an idea that was born from a PowerPoint and I’m very happy with such an exceptional team and our last achievement of making this project part of the leading group ALG.
Years of experience: +20 years. Birthplace: Badalona (Barcelona), Spain. Favorite sport: Basketball, I’m sure that I learned a lot of teamwork playing at a competitive level. Favorite dish: Paella, sushi, and tacos gobernador. Hobbies: Sport (any), music (festivals), movies, and, of course, traveling (always staying in hotels). Favorite movie: There are so many… 12 Angry Men, (LOTR) The Return of the King, The Quiet Man, Butch Cassidy, and the Sundance Kid, Gladiator, Matrix… and I could keep going; I love movies. Favorite real character: Albert Einstein and Leonardo da Vinci. Favorite fictional character: Aragorn (The Lord of the Rings).
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OUTSTANDING STAFF MEMBERS
Outstanding
STAFF
AMR Americas
Abel Góngora SUARM, Best Supervisor of Bimester
Ambiorix Senosa DREPB, Best Employee of February
Jesús Méndez SUARM, Must Kind Employee
Ángela Ramírez DREPB, Best Employee of February
Carlos Jurado DRELC, Best Employee of February
Gerardo Liborio DRELC, Best Supervisor of Bimester
Guillermo Ruíz NOJRC, Best Employee Front, February
Sergio González NOJRC, Best Employee Back, February
Noemí Gómez SUARM, Best Employee of February
Jorge Espinoza DRENA, Best Employee of February
Mar Guerrero DRELC, Best Employee of February
María Patrocinio de la Torre BRCSL, Best Employee Back, February
Eleazar Martínez SEPLC, Best Employee Back
Eloy Magallón SEPLC, Best Employee Front
Miguel Villarreal DRENA, Best Employee of Bimester
Onésimo Alvarado DRENA, Best Employee Back, February
Mauricio Mendoza DRELM, Best Employee of February
Brayan Barquero DRELM, Best Supervisor of Bimester
Anahí Calderón BRCSL, Best Employee Front, February
Diana Salinas BRCSL, Best Supervisor of Bimester
CONGRATULATIONS! 26
OUTSTANDING STAFF MEMBERS
Outstanding
STAFF
AMR Americas
Lutricia Robins SUCUR, Best Supervisor of Bimester
Fralier Malacia DRCUR, Best Supervisor of Bimester
Carlos Chuc DRESC, Colaborador más Mencionado en Redes Sociales
Franklin López SECCC, Best Employee of February
Renee Harriott ZOMBJ, Best Employee of February
Fernando Cupul DRETU, Best OC of Bimester
Horacio Hernández DRETU, Best Employee Front February
Miguel Chi DRETU, Best Employee Back, February
THE ONLY WAY TO DO A GREAT WORK IS TO LOVE WHAT YOU DO #WeDoEverythingWithPassion
27
Jiubel de la Cruz SECCC, Best Supervisor of February
Moisés Luna DRETU, Best Supervisor of Bimester
Gustavo Morales Pérez ZOPDB, Best Supervisor of Bimester
Manuel Jesús Sosa Najera ZOPDB, Best Employee of Bimester
FEATURED TRAINING
FEATURED
TRAININGS At AMResorts we are interested in your professional growth and that is why your goal is our goal
DRENA I Training: Fire fighting
DRESC I Training: Sacando Espuma
DRENA I Room Check Certification
BRERC & SECUN I Bomb threat
DRESC I Lecture: National Code of Conduct
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FEATURED TRAINING
NOSRC I Evacuation brigade
DRESC I International Women´s Day Lecture´Gender based Violence
DRELC I Basic training on health and safety
DREDL I Effective Monitoring: The most remarkable training of the bimester
NOSRC I Workshop Sustainable Development Goals
NOJRC I Training on Search and Rescue
29
SUARM I Maintenance training program Ameba de Vida Libre
NOJRC I Training on fire fighting
DRERC I Fire fighting training
FEATURED TRAINING
SECCC I Induction training
SEARM I Training on fire fighting
SEARM I Training: Protocol in case of sexual offence
SEARM I Training on First Aid for EC and OC
DREVC I Workshop: Healthy Weight
DRETU I Communication and evacuation
30
FEATURED TRAINING
SUARM I Moet & Chandon training
DRELM I Creave system: The best training of our bimester
ZOMBJ I Outstanding basic training on computing
DRETU I First Aid Training
SEACZ & SUSCZ I Training: Tourist Culture SEDETUR
NOJRC I Mini Certification on Wine
SECPM I Induction training
31
FEATURED TRAINING
DRELC I Training: Mujeres Líderes, por un Mundo Igualitario (Instituto de las Mujeres)
DRETU I Search and rescue
SEARM I Training: Cooking tamales
SEMRC I Triple AAA training
DREVC I Workshop: Gender-based Violence
SEVCU I Curso Nom-001-STPS
SUNPV I Training on workplace risks
DRERC I Distintivo H training
32
SUARM I Certification on good hygienic practices
DRESC I Training: Responsible alcohol service
FEATURED TRAINING
DREPM I Paediatric emergency: Best training
DREPM I Induction training
DRESC I International Women´s Day Lecture´Gender based Violence
NOSRC I Conference: Limiting Beliefs in Women
SEARM I Training: Handling of fire extinguishers for Human Resources department
SEVPV & NOAPV I Training: Tourist host
SEARM I Training: Evacuation brigade
33
FEATURED TRAINING
DREPB I Training: Safety in the opponent eyes
SUCUR I Basic training on instruments (brassband). Best training of the bimester
SECCC I Cap 06 - Security Check
DRETU I CIQIL
SECPM I Training: Distintivo H
ZVRIM I Training: Handling and use of fire extinguishers
BRCSL I Training on Legionella
DRETU I Training: Emergencies handbook
34
THINK, ACT & WORK SAFE
Think, Act &
Work Safe Electricity: a dangerous ally
I would like to talk again about an ally that humanity has had for many years, who has been present in our daily activities and industry. Some have called it "the force moving the world" but we call it electricity: "a dangerous ally".
By the end of the 19th Century, Nikola Tesla managed to convince the billionaire investor, George Westinghouse, of the effectiveness of alternating current, an invention that later transformed the world. In his path to achieve success, Tesla had to face one of the world's greatest inventors, Thomas Alva Edison, who showed the deadly force of the alternating current to discredit the invention of his opponent, who was his former employee. This forced Tesla to implement security measures to make electricity safer for American homes. Among these measures, is the converter, which allows lowering the voltage considerably before reaching the houses. It is a very interesting story, which I encourage you to know more about. But for now, what I want to talk about is some dangers, related to electricity, that we have in our hotels. I’m going to start by explaining how electricity works, as well as some associated risks and dangers. Some of the risks of electricity are: 35
Fire is generally produced by high temperatures which electrical components reach at a certain time, and they may happen for many reasons such as short circuit, overload, loose connection elements, components in poor condition, among others.
Electric shock is an injury produced by the effect of electric current in humans or animals, it occurs by making direct contact with electricity. It may cause serious injuries or death.
Electric arc is the passage of energy through ionized air. It may cause serious injuries or instant death. The most common causes of arcing are dust or impurities in the circuits, improper approaching, falling tools, power surges, failure to maintain equipment, and exposure to energized parts.
THINK, ACT & WORK SAFE
You need to know the risks to which we could be exposed. You must know that in your hotel there might be a high voltage (12,470V), medium voltage (7,200V), and low voltage (110-220V) or 480 volts, depending on the needs. To control these risks, there are safety standards: NFPA-70 and NFPA-70E, as well as specific signs. I would like you to help us verify that your hotel is using these signs properly. I’d like to take this opportunity to remind you that all rooms and electrical panels must be correctly closed and marked.
DANGER HIGH VOLTAGE
As a task, I will invite you to see these three signs presented below. Do you think that they are the same? Will you be able to identify them in your hotel?
ELECTRIC RISK RIESGO ELÉCTRICO
You can share your comments at rcaraballo@amresorts.com Rubén Caraballo
Standards and Innovation
Manager D.R. 36
HOW TO TAKE CARE OF OURSELVES?
HOW TO TAKE CARE OF OURSELVES? We are all responsible for preventing the transmission of the virus. At this time, the most important preventive measure is maintaining social distance and wearing a mask.
LIFE-SAVING HABITS
Wash your hands DRELC I We promote and offer antibacterial gel
DREPB I Social distancing measures
SEMRC I Complying with our CCV protocols
SECCC I Quick test
Use the mask
Respect social distancing
Cough or sneeze into your elbow
Go to the doctor only if needed
Don’t spread fake news
DREDL I Sanitizing public areas
DRELM I Proper handwashing
NOSRC I Proper use of masks
You are a key component to stop the spread of respiratory diseases! SUNPV I Sanitizing baggage
ZVRIM I Sanitizing objects
SEVPV & NOAPV I We promote the proper use of PPE
37
LET´S GET SOCIAL
Let´s get
SOCIAL THE ROLE OF
WOMEN ON
SOCIAL MEDIA
Specialists and studies that analyze female leadership on the internet and social media think that women's leadership in this sector may destroy old stereotypes and demographic categories, making a real impact in media, advertising, and entertainment. I decided to talk about this matter since we are in the month of the commemoration of International Women's Day, taking place on March 8th every year. I hope you enjoy the reading. The participation of women in media is multitasking. They are not limited to interact on a single platform; for example, they can upload a picture to Instagram and at the same time like a post on Facebook, and also share a link on LinkedIn. Men, on the other hand, have more linear participation; generally, they are more selective when they participate in conversations and tend to share content with the same format. This and the fast adaptation to new platforms for women may become a trend in the years to come.
Only in America, women have a greater presence on the most popular social media platforms like Instagram, TikTok, and Pinterest. Men are most active on platforms like Facebook, LinkedIn, and Twitter. Although the numbers of users are different in volume, there are other factors in which we see a greater female presence, such as the way of engaging in conversations and relationships through social media. 38
LET´S GET SOCIAL
PLATFORM
%MEN
%WOMAN
AGE
“Women are very active on social media and communicate naturally through them because they have a similar communicative logic. By nature, women are very expressive and they feel comfortable having several conversations at the same time” - Gabriela Oliván, an expert in Corporate Communications.
56.40%
43.60%
25 to 34 years
51%
49%
25 to 34 years
70%
30%
25 to 49 years
60%
40%
30 to 49 years
57%
43%
59%
41%
25 to 55 years Social media has opened a new space for organizing women's rights. On one hand, it spreads solidarity and emphasizes shared Less than experiences; on the other hand, it gives 34 years voice to those who cannot speak due to cultural limitations.
53%
47%
50%
50%
10 to 29 years Finally, I would like to share with you some of the fabulous posts our AMResorts® hotels made in commemoration of International 15 to 25 years Women's Day. I invite you to share them if you liked them! Together we can!
Research shows that in countries with gender inequalities in real life, women were more likely to have a significant online presence. Although Twitter is a social network with a predominance of male users, according to Adweek, women are less likely to be retweeted than men. Men accounts have almost twice the number of retweets.
39
Zuko García Social Media Manager of AMResorts
AWARDS & ACKNOWLEDGMENTS
AWARDS & ACKNOWLEDGMENTS
BRCSL I Recognition to our Entertainment Team
BRERC & SECUN I Certificate: Cápsulas de Café
DRMPC I RCI Gold Crown Resorts Awards
ZVRIM I Certificate: Nespresso recyclying
NOSRC I Certificate: Protection, Conservation, and Handling of Sea Turtles
40
AWARDS & ACKNOWLEDGMENTS
BRERC & SECUN I Lifeguard recertification
DRELC I Certificate: Safe Destination to Travel
DRETU I Distintivo T
ZOPDB I Certificate: Nespresso recyclying
DRENA I Act of Honesty: Martha Patricia García Amay
32 41
DRCUR & SUCUR I Certificate: CHATA Stars
AMRESORTS IN YOUR COMMUNITY
AMRESORTS in your community WE ARE SOCIALLY RESPONSIBLE!
BRERC & SECUN I Clean-up campaign
DRMPC I Beach clean-up
DREVC I Donation of lids to Banco de Tapitas
BRERC & SECUN I Croquetón del amor
DRETU I Juguetón
DREPC I Beach clean-up
DRESC I Clean-up at Parque Kabah
DRELM I Beach clean-up
DREVM I Donation to Fundación Andrea 3.21 AC
DRELC I Clean-up campaign
BRERC & SECUN I Mangroves clean-up
DRETU I Beach clean-up
NOECU I Beach clean-up
32 42
AMRESORTS IN YOUR COMMUNITY
NOECU I Donation of lids to children with cancer
NOJRC & DREPM I Clean-up at Isla Contoy
NOSRC I Donation to Sacando Espuma
DRESC I Donation to Pepenice
DRELC I Donating toys, provisions, and clothes to a disadvantaged community in Los Cabos
SEARM I Beach clean-up on Valentine´s Day
SEARM I Donations to the Akumal community
SECCC I Beach clean-up
SEARM I Juguetón
NOSRC I Beach clean-up
SEPLC I Donation of 5,495 pieces of plates and glasses to Fundación Questro
ZOPDB I Donation to Ciudad de la Alegría
ZVRIM I Recovering our beach
NOSRC I Dunes reforestation
43
NOSRC I Joining TELETÓN
AMRESORTS IN YOUR COMMUNITY
SUPOP I Beach clean-up
SUARM I Beach clean-up
ZOAPC I Beach clean-up
DREPB I Beach clean-up activity
ZOPDB I Reciclatón
SUNPV I Clean-up campaign
SEPLC I Beach clean-up
ZOPDB I Mangroves clean-up on Wetlands Day
SEVCU I Donation of candles to CISVAC
44
SEVPV & NOAPV I Beach clean-up
DREVC I Participation at the local Reciclatón
NOJRC I Donation of clothes and others to CRIT, Quintana Roo
DREVC I Beach clean-up
EVENTS
INTERNAL
EVENTS VALENTINE'S DAY
DREPB
DRCUR
DRERC
DRESC
BRERC & SECUN
SEMRC
DRELM
DRENA
SUNPV
DRETU
ZOPDB
DRELC
ZVRIM
DREVM
45
EVENTS
SECCC
SEACZ & SUSCZ
DREPC
NOSRC
SEVPV & NOAPV DRENA
DREPM
SUPOP
SUCUR
SECPM
SEVCU
SEARM
DRACA
SEPLC
SEPCR
DREDL
NOECU
DRMPC
SUARM
BRCSL
NOJRC
46
DREVC
EVENTS
INTERNATIONAL WOMEN'S DAY
NOECU
NOJRC
BRCSL
SEARM
SEACZ & SUSCZ
SEVPV & NOAPV
DREVC
SEMRC
SUNPV
DREVM
47
SEVCU
EVENTS
DREPB
SEPLC
ZVRIM
DREPC
DRETU
SUCUR
NOSRC
SUPOP
ZOAPC
48
SUARM
ZOPDB
EVENTS
DRELM
DREDL
DRMPC
INTERNATIONAL WOMEN'S DAY
#SoyDeLaGeneraciónIgualdad SECCC
DRENA
DRERC
BRERC & SECUN
DRCUR
DRELC
49
ZOMBJ
DREPM & SECPM
EVENTS
MARDI GRAS
NOECU
SUPOP
SUNPV
SECPM
DOMINICAN REPUBLIC INTERNATIONAL DAY
DREDL
SECCC
DREPB
SUPOP
DREPC
DRMPC
50
ZOAPC
EVENTS
MORE EVENTS
SEVCU I Itzel Cerón: Winner of Máscaras y Corazones Contest
SEARM I Celebration of Día de la Candelaria
SEARM I Raffle Perfect Attendance
BRERC & SECUN I Burguer Contest
SEVCU I Tamales for Virgin Day
SEARM I Lunch with General Manager
NOECU I Lifeguard Day
SEVPV & NOAPV I Domino Tournament
DRELC I Internal Drill
DRERC I ZUMBA Class
51
SEMRC I Bartender Day
EVENTS
DRETU I Celebrating 20 years
SECPM I Margarita Day
SUCUR I February´s Celebration
DRERC I Skills Certification
SUNPV I Super Bowl
NOECU I Housekeepers Supervisor Day
SECPM I Super Bowl
BRCSL I A very early breakfast
ZOPDB I Lifeguard Day
DRELM I International Wetlands Day
BRCSL I Back Employees Cleaning Team
DREPB I Cool Afternoon
52
EVENTS
SECPM I Photography Contest
DRENA I Tamales for Virgin Day
DREVC I Survey of Súper Empresas
DREPB I International Wildlife Day
NOJRC I Celebrating our 11th Anniversary with cake
BRERC & SECUN I Integration of the Hygiene and Safety Committee
DRENA I Cleaning our hotel´s laundry
53
EVENTS
DRELM I Lecture World Cancer Day
DRELC I Mexican Constitution
DRELC I Super Bowl
NOSRC I Welcome BABY NOW
BRERC & SECUN I Integration of the Civil Protection Unit
WE'RE PROUD OF OUR TRADITIONS!
NOECU I Super Bowl
DREDL I 4K Race
DREVC I Breakfast for third shift Employees
NOSRC I Súper Empresas
DRENA I Mass Hotel´s 1st Anniversary
DRETU I 20th Anniversary in a picture
54
DREVC I Lunch with General Manager
GROOMING STANDARS
Grooming
STANDARDS
Each of us are representatives of our hotel, so we must consider our behavior and personal image.
GROOMING STANDARDS DREPM & SECPM
GROOMING STANDARDS
LADIES
DREPM & SECPM
Full uniform, in good state, well ironed, clean and immaculate. Carry the AMResorts Bible in your pocket every day. Hair completely held up and drawn back, avoid hair on the forehead, use a hair cap if your work area requires it. Avoid accessories in your hair and avoid using bright hair dyes. Discrete make up, soft tones, no eye-catching colors Your name tag should be on the left side, always visible, clean, with your name on it and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip Short and clean nails, without any nail polish. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile Do not use any kind of accessories (necklaces, wristbands, head bands, etc.)
!"
MEN
Full uniform, in good state, well ironed, clean and immaculate. Carry the AMResorts Bible in your pocket every day. Short hair, avoid extravagant haircuts, sideburns should be at mid-ear level. Shave daily, no beard or mustache. Clean and short nails. Your name tag should be on the left side, always visible, clean, with your name on it and without decorations. Clean shoes, completely closed, matching your uniform, anti-slip. Wear a white t-shirt under the uniform, avoid using color t-shirts or with political slogans, logos, etc. Use a subtle deodorant or perfume. Always have an excellent attitude and a helpful smile. Do not use any kind of accessories (necklaces, wristbands, rings, etc.)
Remember that the mask must be worn at all times 55
BIRTHDAY´S
BIRTHDAY´S
“THE TIME THAT IS ENJOYED IS THE TRULY LIVED TIME”
DREPB
DRELM
DRERC
NOSRC
DRELC
DREDL
SEVPV & NOAPV
ZVRIM
SEARM
SEACZ & SUSCZ
SEPLC
ZOMBJ
BRCSL
SEPCR
DRENA
ZOPDB
NOECU
DREVC
This how we celebrate the anniversary of our staff members! 56
WELLNESS
By David Pritchard Health & Performance Coach Apple Leisure Group
Wellness TIPS ON HEALTHY
LIVING FOR
WOMEN
There are ways that women can maintain a healthy lifestyle that has proven effective time and time again. Here’s our top ten:
Women are very good at putting others needs ahead of their own, but we all know that taking care of ourselves can go a long way in our caring for others.
7. Manage stress. There are many ways to approach this: meditation, breathing, talk therapy, exercise, nature therapy; finding what works for you is most important.
1. Take 5 foundational supplements – multivitamin/mineral, fish oils, magnesium, probiotics, vitamin D.
8. Sleep! This is the foundation for almost everything. Everyone’s sleep needs are a little different but most women need between 7-8 hours of sleep each night to function optimally. Sleep can be a challenging issue for many women.
2. Spend 20 minutes eating - eat slowly. 3. Eat to 80% full, don’t stuff yourself. 4. Eat quality food as much as possible; clean, non-processed whole foods; organic fruits and vegetables, meat and dairy.
9. Relationships – the connection we have to others is an important piece of our overall health. Family, friends, co-workers…they are all important and deserve our attention. If you are struggling with a person/relationship, there are ways to approach it positively and in a healthy manner.
5. Pay attention to how you feel after certain foods; look into eliminating certain types of foods that bother you. 6. Exercise – the amount and type of exercise will depend on age, fitness level, experience, and overall health. The general recommendation is 1-2 high-intensity workouts per week; 2-3 moderate to low intensity workouts per week, and recover 2 days. The most important thing for women is strength training to make sure there is strength work in your routine. Strength training has been shown repeatedly in studies to help with hormone utilization so this is especially important for women going through any hormonal shift.
10. Practice self-care. This doesn’t have to be complicated or expensive. Self-care can be as simple as taking a warm bath with Epsom salts before bed. It can mean blocking your schedule for 10 minutes each day to close your eyes, lie down and breathe. It can mean putting “read my book” in your calendar for a 15-minute increment. Or simply stepping outside and walking around in the natural light and air – it does wonders for our brains and our outlook on everything. 57
HOTELS LIST Opened hotels (inaugurated) NAME
OPENING
Dreams Los Cabos Suites Golf Resort & Spa Dreams Tulum Resort & Spa Dreams Punta Cana Resort & Spa Secrets Maroma Beach Riviera Cancun Dreams Puerto Aventuras Resort & Spa Dreams Villamagna Nuevo Vallarta Dreams Huatulco Resort & Spa Dreams Palm Beach Punta Cana Zoëtry Paraiso de la Bonita Riviera Maya Dreams Riviera Cancun Resort & Spa Zoëtry Agua Punta Cana Now Jade Riviera Cancun Secrets Wild Orchid Montego Bay Secrets St. James Montego Bay Now Sapphire Riviera Cancun Secrets Royal Beach Punta Cana Now Larimar Punta Cana Sunscape Dorado Pacifico Ixtapa Secrets Huatulco Resort & Spa Secrets Vallarta Bay Puerto Vallarta Now Amber Puerto Vallarta Secrets The Vine Cancun Sunscape Curaçao Resort, Spa & Casino Secrets Aura Cozumel Sunscape Sabor Cozumel Breathless Punta Cana Secrets Puerto Los Cabos Golf & Spa Resort Dreams Sands Cancun Resort & Spa Zoëtry Villa Rolandi Isla Mujeres Cancun Dreams Las Mareas Costa Rica Secrets Playa Mujeres Golf & Spa Resort Secrets Akumal Riviera Maya Secrets Papagayo Costa Rica Breathless Cabo San Lucas Resort & Spa Sunscape Puerto Vallarta Resort & Spa Sunscape Puerto Plata Dominican Republic Breathless Riviera Cancun Dreams Playa Bonita Panama Now Onyx Punta Cana Dreams Dominicus La Romana Secrets Cap Cana Resort & Spa Dreams Playa Mujeres Golf & Spa Resort Zoëtry Montego Bay Jamaica Breathless Montego Bay Resort & Spa AluaSoul Mallorca Resort AluaSoul Alcudia Bay AluaSoul Palma AluaSun Torrenova Alua Hawaii Mallorca & Suites Alua Palmanova Bay AluaSoul Ibiza Alua Miami Ibiza AluaSun Miami Ibiza Apartamentos Alua Hawaii Ibiza AluaVillage Fuerteventura Hotel Parque San Antonio Secrets Mallorca Villamil Now Emerald Cancun Sunscape Akumal Beach Dreams Acapulco Resort & Spa Secrets Lanzarote Resort & Spa Dreams Curaçao Resort, Spa & Casino Secrets St. Martin Resort & Spa Dreams Macao Beach Punta Cana Dreams Vista Cancun Golf & Spa Resort Dreams Natura Resort & Spa Secrets Riviera Cancun Resort & Spa Dreams Lanzarote Playa Dorada Resort & Spa
Total: 68 hotels
NUM. OF ROOMS
Jun, 2004 Sep, 2003 Dec, 2004 Aug, 2008 Dec, 2004 Dec, 2008 Dec, 2008 Dec, 2007 Dec, 2008 Oct, 2009 Jun, 2009 Jan, 2010 Mar, 2010 April, 2010 May, 2010 May, 2011 May, 2011 Nov, 2011 Dec, 2011 April, 2012 April, 2012 Aug, 2012 July, 2012 Dec, 2012 Sep, 2012 Nov, 2013 Dec, 2013 Sep, 2014 Nov, 2014 Nov, 2014 Nov, 2014 Nov, 2015 Feb, 2015 Dec, 2015 Dec, 2015 Nov, 2015 May, 2016 Jun, 2016 Nov, 2016 Nov, 2016 Nov, 2016 Nov, 2016 April, 2016 Feb, 2017 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 Jan, 2019 May, 2019 Jun, 2019 Jun, 2019 Nov, 2019 Dec, 2019 Jun, 2019 Mar, 2020 Mar, 2020 Jul, 2020 Mar, 2020 Dec, 2020 Apr, 2021
24,092 rooms
255 432 620 412 305 229 421 500 100 486 96 550 350 350 488 464 728 285 399 271 327 497 341 266 218 750 500 438 35 447 424 434 202 169 340 585 526 307 822 488 457 502 49 150 371 171 120 256 298 170 290 360 82 209 244 250 162 427 362 605 331 197 258 500 232 553 164 465
ACRONYM
DRELC DRETU DREPC SEMRC DREPA DREVM DREHU DREPB ZOPDB DRERC ZOAPC NOJRC SEWMB SESMB NOSRC SERPC NOLPC SUDIX SECHU SEVPV NOAPV SEVCU SUCUR SEACZ SUSCZ BREPC SEPLC DRESC ZVRIM DRELM SECPM SEARM SEPCR BRCSL SUNPV SUPOP BRERC DRPBP NOOPC DREDL SECCC DREPM ZOMBJ BREMB ASOMA ASOAB ASOPL ASUTM AHIMA APBMA ASOIB AMIBZ ASUMI AHIBZ AVFUE ALPSA SECMV NOECU SUARM DRACA SECLZ DRCUR SESXM DRMPC DREVC DRENA SECUN DRELZ