The PCO - October/November 2023

Mental Health & Wellbeing Recognising and Addressing the Challenges in the Events Industry Bi-monthly publication from the International Association of Professional Congress Organisers

Issue No. 108 | October/November 2023

DESTINATION - ATHENS

Athens, Greece

A city in transformation

Socrates & Plato & Aristotle & You. An exciting wave of investment and development is reshaping the city and creating opportunities.

The City of Athens has activated a revitalisation strategy promoting accessibility, sustainability and resilience to improve quality of life and the urban experience for locals and visitors. The strategy has helped make Athens one of the world’s top ten meeting destinations according to the 2022 ICCA Report.

and leading international hotel chains are making new investments. The landmark Hilton Athens is transforming into a new city destination comprising 5-star hospitality and residential offering under the brands Conrad and Waldorf Astoria. The revived property represents a strategic investment of more than 130M euros by Ionian Hotel Enterprises S.A.

The Athens cityscape is coming back to life. In September 2023, the City of Athens restored the open-air Lycabettus Theatre with legendary views and a capacity for 6,000 spectators. Meanwhile, Athens has begun a “double regeneration” in the Votanikos neighbourhood that includes 215 acres of green space surrounding new sports and entertainment facilities.

The famous Athens Riviera is the only European capital with a coastline of more than 50km with 18 Blue Flag beaches and 11 marinas. Just 20 minutes away from the city centre, the new projects include the One & Only Aesthesis, the Saronida Olympos Golf Project and the Brown Hotels at Sounion.

In 2022, the City of Athens launched the Athens City Festival with over 200 events that encourage locals and visitors to discover some of the less-explored neighbourhoods and the city’s cultural DNA. The revival was recognized when Athens was named Europe’s Leading Cultural City Destination at the World Travel Awards 2023 for the second year in a row.

In 2023, 75 hotels opened their doors, especially boutique and restored properties that take advantage of the city’s historic building stock

Development and Promotion of Athens Tourism and Cultural Identity in the post-Covid era

Co-funded by Greece and the European Union

2

October 2023

Finally, the 8-billion-euro Ellinikon project will crown the stunning coastline with the largest urban redevelopment in Europe. With an area of 6,200,000 sqm combining public parks and with the tallest skyscrapers in the Mediterranean, the property will have plenty of space for hospitality brands such as Mandarin Oriental and Hard Rock as well as conference and recreational facilities for international guests.

Connect with us via email or meet us at one of our upcoming scheduled attendances to discover more on the new era of Athens.

CONTENTS Destination - Athens

02

Desination - Toronto

04

Message from the President and CEO

05

Upcoming Education and Events

06 - 07

Destination - Melbourne

09

UN SDG Spotlight - Driving Sustainability in Dublin

11 - 13

IAPCO EDGE Seminar - Antwerp

14 - 15

Join IAPCO in its mission to raise the standard of the events industry

16

Klinkhamer Conference Events on becoming a member of IAPCO

17

IAPCO Next Gen Perspective

19

The Silent Battle: Mental Health in The Events Industry

20 - 21

Post-event - Impact on Wellbeing and Motivation: How do you look after yourself and get ready to go again?

22 - 23

The Importance of Prioritising Mental Wellness in the Meetings Industry

24 - 25

Nurturing Wellbeing: AIM Group’s Holistic Approach to Employee Mental Health

26

Employee Wellness - A top priority in our business

27

Destination - Hong Kong

28

Mental Wellbeing Productivity

29

snaPCO

30

Member News

31 - 34

Partner News

35

IAPCO Partners

36

IAPCO NEWS ON POINT ARTICLES OUR PARTNERS MEMBER NEWS

Read the full stories of our members’ news on the IAPCO knowledge hub

PARTNER NEWS

Read the full stories of our members’ news on the IAPCO knowledge hub

The PCO: published by IAPCO Whilst every care is taken in the preparation and publishing of the PCO, the views expressed are not necessarily those of IAPCO or its members and no responsibility can be taken for articles, errors or comment.

Editor: Nadeem Ahmad (nadeem@iapco.org)

Sign-up to the IAPCO mailing list to receive the PCO magazine in your email inbox: IAPCO Mailing List

Feature in the December 2023 edition of The PCO! THEME: Management in Uncertain Times (ESTEMPLE) Deadline for all contributions: 3 December 2023 Please send all contributions to nadeem@iapco.org

DESTINATION - TORONTO

Taking a Break to Experience Toronto’s Creative Culture Discovering Toronto’s street murals, museums and captivating art exhibitions are bound to give meeting attendees a moment to step away and return with a fresh perspective to the table—even if they only have an hour or two to spare.

Those looking for a fresh source of inspiration will find it in Toronto, where museums, galleries and public art abound. Creative minds—and those in search of inspiration—will have plenty of opportunities to immerse themselves in architecture, murals and framed work.

Here are just some of the places around the city that delegates can explore to maintain balance during meetings:

Stackt Market is devoted to supporting local art, music, culture and social enterprise. The “market” is made completely out of shipping containers which have been transformed into shops, galleries and creative hangout nooks. The space’s events and programming are ever-rotating but attendees can expect local art on display and a cast of vendors serving up everything from crated cocktails and beers brewed on-site to tacos and baos to new wardrobe must-haves.

The Market Gallery offers a serene escape for event attendees in need of a change of scenery and mindset. Located on the second floor of the St. Lawrence Market—a must-visit for a peameal sandwich, artisanal goods and local fare—the gallery tells the story of Toronto’s history through film, photography and artefacts.

Go on a scavenger hunt to find the best street art, murals and graffiti. Start at Graffiti Alley—home to black panthers, blue cats and pink ladies. These bold, bright and sometimes quirky street art murals provide a visual representation of Toronto’s diverse cultures and often evoke thought-provoking social commentary. From there, attendees can walk west along Queen Street West, lined with coffee shops, acclaimed restaurants, eclectic boutiques and yes, lots of incredible street art.

A key feature of Toronto’s downtown waterfront, The Power Plant Contemporary Art Gallery is Canada’s leading public contemporary art gallery. Unmissable thanks to its towering smokestack and its connection to the Harbourfront Centre, The Power Plant offers free admission year-round. Once there, attendees can take in rotating exhibitions featuring work from Canadian and international artists, plus a series of programs, including artist discussions and live performances.

Across the street from the Royal Ontario Museum, ceramics of all shapes and sizes are on display at the Gardiner Museum. Here, attendees can happily spend time perusing miniature sculptures, porcelain plates and earthenwares. The Gardiner Museum includes pieces from Europe, North America and South America. Before leaving, attendees can stop by the gift shop to purchase jewellery, stationary and one-of-a-kind souvenirs from local artists.

The Royal Ontario Museum (ROM) is home to awe-inspiring exhibits spanning natural history, art and heritage. One of Canada’s largest museums, the ROM has been a staple of knowledge and culture for more than a century. The more than six million objects housed in the museum, combined with vast educational opportunities, contribute to its status as one of Canada’s premier cultural institutions.

The Art Gallery of Ontario is one of the largest museums in North America and boasts more than 100,000 works of art, spanning from contemporary pieces to those dating back to the first century. The Frank Gehry–designed building, especially renowned for its iconic spiral staircase, is also one of the most photographed places in Canada.

Toronto’s wide selection offerings provide more than one way for meetings planners and their attendees to find a fresh source of inspiration. where museums, galleries and public art abound.

4

October 2023

MESSAGE FROM THE PRESIDENT AND CEO

Recognising and Addressing Mental Health & Wellbeing Challenges in the Events Industry

‘You need to have a work-life balance!’ How many times have you been told that by a well-meaning friend or family member?

There’s no such thing as work-life balance I parry, it’s more of a case of juggling the priorities and ‘eating the frog first’! It’s all about the intricate dance of life – a wise man (my father) would call it ‘tap dancing’.

Mental health was not openly discussed when I was young, instead, you had to ‘put up or shut up’. I am very glad those days are over, although we still have a long way to go.

Recently, my 19-year-old son attended the funeral of one of his schoolmates who took his own life less than a year after he finished his secondary schooling. This was a very big shock to his fellow students as none of them had an idea that he was struggling. This was a situation beautifully told by the recent advertisement by Norwich FC for World Mental Health Day.

In today’s fast-paced world, individuals (and I must be honest to include myself here) often find themselves caught in the whirlwind of their busy lives, trying to juggle professional commitments, family responsibilities and personal ambitions.

The race to stay ahead, meet deadlines and accomplish more in a day has become the norm. This relentless push towards improving productivity and efficiency often comes at the cost of personal health and wellbeing. Sacrificed sleep, skipped meals, reduced physical activity and constant stress are some of the tolls people pay, neglecting the very foundational elements that allow them to function at their best. Prioritising health and wellbeing demands a conscious effort and sometimes a re-evaluation. Adopting a balanced lifestyle requires time, dedication and sometimes making tough decisions. Such decisions might seem counterintuitive in a world that often values relentless work and being constantly connected but they are essential.

Health is not just the absence of disease but a state of complete physical, mental and social well-being. A life too consumed by ‘busyness’ without room for rest, reflection and rejuvenation, risks missing this holistic definition of health.

Mental health and wellbeing are not just buzzwords; they are at the heart of our existence, influencing our thoughts, emotions, relationships and even our physical health. How we manage the ebbs and flows of our lives is a unique journey but not a journey to take alone. I am eternally grateful for the enduring friendships that stem from attending IAPCO events over the last 20 years.

Your tap dance is as individual as you are, it may not be perfect, but we are tapping with you along the way.

Sarah Markey-Hamm President, IAPCO

The theme for our IAPCO Day in February 2021 was “surviving and thriving”. That same theme applies as much today in personal wellbeing as it did then when we were referring to business sustainability through a pandemic. In order to thrive, we all have to find a harmonious balance between the demands of life and the care of oneself and those around you.

I have been inspired by reading the contributions from across our global community in this issue of The PCO. Each has motivated me to make a conscious effort to tip my own scale in favour of a more harmonious balance moving forward. I welcome you to join me.

Martin Boyle CEO, IAPCO

October 2023

5

IAPCO NEWS

Upcoming Education and Events Dates for your diary for education, networking and professional development, provided and supported by IAPCO.

November 2023

ICCA Congress 2023 Queen Sirikit National Convention Center, Bangkok, Thailand The Congress aims to help reimagine the city’s future together with ICCA and the global business events industry and benefit the local community. It features on Tuesday 14 November IAPCO CEO Martin Boyle moderating an engaging exploration of the shifting congress landscape with Loren Christie (Managing Director, Best Cities), Julia Swanson (CEO, Melbourne CVB) and Jocelyne Muelli (General Manager, K.I.T. Group) to discover how CVBs can position themselves for success by integrating PCO proficiency at the heart of their bidding strategies.

12 November - 15 November

IBTM World 2023 Barcelona, Fira Barcelona Gran Via, Av. Joan Carles I, 64, Barcelona Going for over 30 years, IBTM World is the leading global event for the meetings, incentives, conferences and events industry, taking place annually in Barcelona. IBTM World will provide inspiration, business connections and content you need to create world-class events for your customers. IAPCO will not be participating at this year’s event as an exhibitor, but will be presenting the IAPCO Collaboration September 13 - 14 Award 2023 at the IBTM Leaders Summit on the eve of the start of the exhibition.

28 November - 30 November

AuSAE ACE 2023 National Convention Centre Canberra, Canberra Australian Capital Territory, Australia The ACE Conference brings together association professionals and industry experts from Australia and New Zealand to share knowledge, exchange ideas, and explore innovations in the sector. The two-day conference will be held, in person and will feature IAPCO President Sarah Markey-Hamm delivering an insightful session on ‘How to host a ‘Fam Trip’.

28 November - 29 November

6

October 2023

IAPCO NEWS

December 2023

Hosted EDGE Tokyo (JNTO) Japan National Tourism Organisation is set to host the prestigious IAPCO Hosted EDGE Seminar in Tokyo, Japan on 7–8 December 2023.

IAPCO’s Hosted EDGE Seminars are renowned for fostering knowledge and creating networking opportunities for professionals within the meetings industry. The two-day event promises to be an enriching experience.

7 December - 8 Decmber

October 2023

7

IAPCO NEWS

IAPCO Job Board The online Job Board facilitating the connection between the meetings industry companies and meeting professionals with the available talent and expertise looking for their next opportunity.

Wide range of vacancies in the areas of:

Meeting Planning Association Management Operations Specialist Digital Services Project Management Congress Operations Management ...and much more

Find your next opportunity or candidate on IAPCO Job Board

J BOARD B Supported Scan for moreby details

8

October 2023

For more information please visit:

jobboard.iapco.org

DESTINATION - MELBOURNE

Introducing MCEC’s Positive Impact Guide An online toolkit for creating events with purpose.

Melbourne, the destination of choice for Rotary International 2023 When 14,000 delegates from 120 countries come together to discuss important global issues like peacebuilding, polio eradication and climate change, exciting things happen. Take a look at what organisers had to say about Melbourne, the destination of choice for the Rotary International Convention 2023 and organising an event of such magnitude with the support from the Melbourne Convention Bureau and its partners.

Melbourne Convention and Exhibition Centre (MCEC) has unveiled its new Positive Impact Guide, a valuable online toolkit empowering event organisers to implement corporate social responsibility as part of their event.

MCEC’s Positive Impact Guide not only highlights sustainability, inclusion and accessibility, it encourages customers to acknowledge Traditional Owners, reduce event waste and support local charities and initiatives such as protecting the Birrung (Yarra River).

The guide provides event delegates with valuable add-on experiences as part of MCEC’s community partnership program, including the distinctive Cooking for a Cause program with OzHarvest, where teams can help reduce food waste and support those in need.

Through the Club Melbourne Ambassador Program and collaboration with The Startup Network, customers can connect with potential event speakers who are inspiring and have the power to engage and captivate attendees.

By embracing corporate social responsibility, event organisers can meet delegate expectations while making their events more attractive to sponsors, speakers and exhibitors.

Rohan Astley, Head of Advocacy, Impact and Reputation at MCEC, expressed MCEC’s commitment to growing the Positive Impact Guide over time, aiming to work collaboratively with customers and partners to achieve positive environmental, social, and economic outcomes through events.

‘We’re hoping this resource is just the beginning and that in the future, we can continue to offer new ways for our customers to make an impact in the community.’

Start exploring MCEC’s Positive Impact Guide and discover how the venue is making an impact through their sustainability strategy, inclusion and diversity framework, community partnerships, and so much more!

October 2023

9

IAPCO NEWS

The Legacy of Conferences An Interactive 3-Day Seminar Designed for Meetings and Events Professionals

PCOs | CVBs | Convention Centres Universities | Associations

Peer-to-Peer learning Mix of lectures and practical workshops Excellent networking & fun social programme

In-person IAPCO faculty Nicola McGrane

Mathias Posch

CEO Conference Partners International (CPI)

President and Chairman International Conference Services (ICS)

Sissi Lygnou CEO AFEA (Greece) President HAPCO & DES

Learn from industry leaders and make connections for life

www.iapcoedgeantwerp.org

10

October 2023

UN SDG SPOTLIGHT in walking proximity to Dublin’s convention and exhibition centres. 100% of Dublin’s congress and exhibition centres are third-party certified for sustainability. Here’s a flavour of some

Driving Sustainability in Dublin

of our sustainable industry partners: •

sustainability as seriously as their sports! Croke Park’s sustainability journey started back in 2007 and by making

As part of the Emerald Isle, Dublin is no exception in being green. The capital city is home to the world’s first purpose-built carbon neutral convention centre and Europe’s most sustainable hotel.

it a key part of their culture stadium-wide, it’s become a way of life. Croke Park’s “50 Mile Menu” offers sustainable catering for meetings between 80 and 800 delegates priding themselves on their sustainable food initiatives.

Their sustainability programme is based on a four-pillar model of Community, Biodiversity, Waste Management

Dublin was the first city in Ireland to join the Global Destination

and Energy Efficiency/Water Management. For more

Sustainability Index which unites and enables destination

information

management professionals to create flourishing and resilient

to thrive, and society and nature to regenerate.

From the moment the international delegate touches down in Dublin, they step foot in Dublin Airport which has achieved carbon neutrality in 2020. Dublin offers various sustainable modes of transport including Dublin Bikes, Dublin Bus and rail services such The Luas and The Dart. The city is easily accessible by foot with 95% of hotel accommodation based

–

visit

https://crokepark.ie/stadium/

sustainability

places to visit, meet, and live in. The Global Destination Sustainability’s mission is to enable destinations of the future

Croke Park: At Croke Park Stadium, the team take

•

Royal Dublin Society (RDS): Establishevd in 1731, the Royal Dublin Society have always adopted a long-term view that has allowed to effect change with enduring impact and legacy. As a venue the RDS is committed to being a role model for addressing the challenges of maintaining historical buildings and being a sustainable campus.

The RDS strives for excellence and are committed to contributing to the creation of a sustainable environment,

October 2023

11

UN SDG SPOTLIGHT

•

economy and society by embedding sustainability in all

and reviewed financially, socially and environmentally.

their endeavours. For more information – visit https://

For more information – visit https://www.theccd.ie/

www.rds.ie/venue-hire/sustainability

event-venue/sustainability/

Convention Centre Dublin: The CCD is committed to

•

Royal Dublin Convention Centre: The newest venue in

long-term sustainability in reducing our impact on the

Dublin’s portfolio, the Royal Dublin Convention Centre’s

world. As the world’s first carbon-neutral constructed

mission is to reduce the environmental impact of

convention centre, The CCD has always been future

our business through the promotion of sustainability

focused and is committed to long-term sustainable

principles, providing a safe and sustainable environment

excellence and addressing any sustainable development

for our team, delegates, as well as local communities.

issues. The CCD will do all that is reasonable to ensure

From energy use, right through to our recycling processes,

that key sustainability impacts relating to events,

the Royal Dublin Convention Centre have taken a vested

procurement, utilities, transport, employees, visitors,

interest in being a green venue throughout. For more

delegates and the community in general are assessed

information – visit https://dublinroyalconventioncentre. com/sustainability/

12

October 2023

UN SDG SPOTLIGHT

webedge.iapco.org

October 2023

13

IAPCO NEWS Monday 15th January 2024

IAPCO EDGE Seminar - Antwerp IAPCO’s upcoming European EDGE Seminar will take place in Antwerp, Belgium from January 16th – 18th 2024. ​

Radison Blue Hotel

Chocolate Nation

The Radisson BLU Astrid Hotel is the primary hotel where EDGE registration and the welcome reception takes place.​ The Antwerp CVB has negotiated rates with three other hotels that are within walking distance of all seminar and social venues and the train station.​ OTHER HOTELS

Longtime IAPCO Member, Luc Neville from Semico is hosting IAPCO’s flagship three-day education seminar with the support of colleagues from Meet In Flanders and the Antwerp Convention Bureau. ​

• • •

Park Inn by Radisson​ Holiday Inn Express Antwerp ​ City Centre, B&B Hotel Antwerp Centre​

SOCIAL VENUE

Located in the heart of Europe, Antwerp is in the historical region of Flanders in Belgium. It is easily accessible by train from major European destinations or by plane with an international airport in nearby Brussels.​

Upon arrival in Antwerp, you will receive a complimentary entry to Chocolate Nation, the World’s largest Belgian chocolate museum where you will meet other delegates, learn how chocolate is made and taste many different flavours of Belgian chocolate.

EDGE seminars provide an excellent opportunity for meetings industry professionals to further their career through a hands – on education programme taught by meetings industry experts. ​

Tuesday 16th January 2024

EDGE attendees will have ample opportunity to network with colleagues from across the globe while enjoying Antwerp’s rich cultural heritage, culinary delights and state-of-the-art conference facilities.​ Watch the highlights and testimonials from EDGE Geneva 2023​

Darwin Room. Antwerp Zoo

Aquarium at Antwerp Zoo.

A Room with a ZOO, Flanders Meeting & Convention Centre

Registration fees

Before Dec. 22nd

After Dec. 22nd

IAPCO Member

900 €

1.050 €

Non-Member

1.000 €

1.150 €

Limited Spaces - Register now

Antwerp is the only convention center in the world with its own ZOO. A living historic monument as a part of the venue with a rich legacy and its own award-winning science and research centre.

•

Communication Skills & the Power of Listening ​

•

Global Trends | Meetings in a new world ​

•

Collaborative Bidding ​

•

Strategy First - Think Before You Plan​

•

Practice and Knowledge Transfer on Bidding & Strategy Sessions

TUESDAY EVENING PROGRAM Enjoy an unforgettable gastronomical dinner with your EDGE colleagues surrounded by​tropical fish at the iconic Aquarium at Antwerp Zoo.

14

October 2023

IAPCO NEWS

Wednesday 17th January 2024

Bruges optional Inspiration Visit Botanic Sancturay

De Handelsbeuers

Botanic Sanctuary, Antwerp’s first 5-star superior hotel, member of Leading Hotels of the World and the hotel in Belgium with 4 Michelin stars plus a state-of-the-art conference centre for green meetings and events.​ • • •

Includes education and visits to the main conference venues and is available only to meeting planners, PCO’s and Associations.

Thursday 18th - Evening

Client & People Management ​ Environmental Sustainability ​ Legacy - Expand your handprint and reduce your footprint​ Conference Budgetting​ Project & Time Management

• •

WEDNESDAY EVENING PROGRAM IAPCO DINNER AND PARTY IN ‘DE HANDELSBEURS’ On our final evening together, you will be treated to a gastronomic feast in the nineteenth-century neo-Gothic architecture of the newly renovated De Handelsbeurs ‘stock exchange’ followed by the celebratory IAPCO EDGE party ... bring your dancing shoes

15:30 Arrival in Bruges​ 15:45 Ride on the horse tram through the city​ 16:45 Hotel site visit​ 18:00 Evening walk along the most beautiful places to De Halve Maan Brewery​ 18:30 Aperitif with introduction to Flanders Heritage venues​ 19:15 Networking dinner

Friday 19th - Morning

Thursday 18th January 2024

Art Nouveau Hall

Art Nouveau Hall above the Horta Grand Café where the iron rafters of the former Maison du Peuple in Brussels were given a new life in this monumental hall.

• • •

Negotiation Skills ​ Mental Health - Put on your own oxygen mask first​ Multipliers - How to build great teams

08:00 Breakfast at the hotel​ 08:55 Walk to the brand-new Bruges Meeting & Convention Centre (BMCC) for guided tour​ 10:20 Educational session - Impact & Legacy​ 11:20 short walk to the Concert Building for a tour. ​ 12:30 Lunch at Forum 7 (Concert Building)​ 13:30 Departures

WITH THANKS TO OUR EDGE ANTWERP SUPPORTERS

October 2023

15

IAPCO NEWS

Join IAPCO in its mission to raise the standard of the events industry IAPCO continues to advocate the value and benefit of working

alliances underscores its dedication to addressing critical

with the IAPCO-accredited PCOs globally. These PCOs adhere

industry matters such as Pharma Compliance and the

to rigorous industry standards and exemplify excellence in

long-term impact of professional and business events. By

event management.

participating in these discussions and initiatives, IAPCO ensures that its community members can reap the rewards of

IAPCO’s active engagement with its strategic partners and

valuable insights and solutions in these domains.

We encourage PCOs from all corners of the world to consider becoming part of IAPCO. Membership of IAPCO, besides the prestige of accreditation, offers a plethora of benefits, including:

access to a wealth of resources, expertise, and networking opportunities, enabling PCOs to enhance their capabilities and better serve their clients and partners.

As a testament to this commitment, the Klinkhamer Group, a distinguished event management company based in the Netherlands, has successfully completed its membership application and is now a proud and welcomed member of IAPCO. This expansion of the association’s membership base further enriches the global network of event professionals, fostering collaboration, innovation, and excellence in the industry.

16

October 2023

IAPCO NEWS

Klinkhamer | Conference & Events on becoming a member of IAPCO

Becoming an IAPCO member was a long-cherished goal for

and training programs. This knowledge will enable us to

Klinkhamer. We wanted to join IAPCO because it represents

continually improve our services and stay at the forefront of

the pinnacle of professionalism and excellence in the

the congress organisation field. Additionally, it will enhance

congress organisation industry. Membership of IAPCO is not

our credibility and reputation, which can lead to increased

only a recognition of our dedication to delivering high-quality

business opportunities.

services but also a significant step towards enhancing our global reach and credibility. We aspired to align ourselves with

Membership in IAPCO also provides our team members with

like-minded professionals, share experiences and contribute

opportunities for professional development and networking

to the industry’s growth.

with peers from around the world. They will gain valuable insights, share experiences and learn from industry leaders,

With our IAPCO membership, we anticipate several positive

which will empower them to better serve our clients. Our

changes. Firstly, it opens doors to greater opportunities

team is excited about this growth opportunity.

for collaboration with international clients and congress organisers. We gain access to a vast network of industry experts

We are deeply honoured and proud to have achieved this

and knowledge-sharing platforms. Additionally, the IAPCO

milestone of becoming an IAPCO member. It reinforces our

membership reinforces our commitment to maintaining the

commitment to excellence and dedication. This membership

highest standards of excellence in our congress-organising

represents a significant step in our ongoing mission to bring

services.

people together to share knowledge and contribute to the advancement of science and innovation on a global scale.

Our day-to-day business will benefit from the IAPCO membership in various ways. We will have access to the latest

Thank you IAPCO for this opportunity. We are excited about

industry trends and best practices through IAPCO’s resources

the journey ahead as an IAPCO member!

About Klinkhamer At Klinkhamer, we believe in the profound impact of knowledge networking and collaboration. We’re dedicated to creating and organising platforms that unite professionals, leaders and innovators, allowing them to exchange ideas, inspire one another and collectively shape the future of their fields of expertise.

Our mission: to make impact by facilitating knowledge sharing.

www.klinkhamergroup.com

From left to right: Niels Klinkhamer, Robbin Grouwels October 2023

17

IAPCO NEWS

Don't just 'go with the flow'. BE THE FLOW with IAPCO by joining us in Ljubljana...

To Embark on a Journey Together

To Savour Regenerative Networking

Participate in enriching experiences that empower you to evolve and excel your knowledge as a PCO. Immerse yourself in an insightful programme and be inspired by remarkable speakers. Stay aware of industry trends and developments.

Enjoy the fulfilling opportunity to connect with colleagues and experts, fostering a sense of community and camaraderie. Forge valuable connections and broaden your professional network.

To Shape the Future

To Discover the Green Soul of Ljubljana

In the dynamic meetings industry, self-interest isn't enough anymore. We must proactively champion the changes we seek, shaping smart policies and practices.

Join us in our ambition to be a driving force for change and shape the industry's future. Be the flow!

Experience the allure of Slovenia's delightful and hospitable capital, radiating the relaxed ambiance of a quaint boutique retreat. Immerse yourself in the rich history of this picturesque city, constructed upon the monumental legacy of architect Jože Plečnik, renowned for his human-centred and responsible urban design.

iapco2024.com

18

October 2023

IAPCO NEWS

IAPCO Next Gen Perspective Introduction by Next Gen Committee Chair Ellen Franck

Ellen Franck

Key Account Manager , Meetagain AB and IAPCO Next Gen Committee Chair

Hey there! We’re the Next Gen Committee, and we’re on a mission. While we’re all about that event life, we also recognise the rollercoaster ride it can be for our mental wellbeing. In this section of the magazine, you will hear our thoughts on mental health from a Next Gen perspective.

As part of the IAPCO family, we’re aligned with IAPCO’s mission to uplift the standards of PCO services by fostering education and promoting professional interactions. And while we’re all about setting trends and breaking the mould, we’re also super keen on the values that IAPCO stands for.

Think of us as the bridge between the rich legacy of our industry and the forward-thinking ethos of the digital age.

As we delve deeper into the nuances of mental health in the events domain, we invite passionate individuals buzzing with ideas and energy to join us. If you’re a young professional and part of an IAPCO member company who is ready to learn and contribute to a future in this field, why not team up with us? Together, let’s set the benchmark and create positive change for mental health among other things within our industry.’

October 2023

19

ON POINT

The Silent Battle: Mental Health in The Events Industry Giulia Sarri

Head of Service Design & Sales, AIM Group International

In the vibrant world of event management, rated the third most stressful job in the world, where every detail must be impeccable, every deadline met and every client satisfied, it’s easy to overlook an essential aspect of our lives – mental health. As a group of young professionals, within the Next Generation Committee, with some decades of experience altogether in this dynamic field, we can say we’ve witnessed first-hand how the event industry can be a pressure cooker, often pushing us to the brink. In this article, we’ll delve into why mental health matters in our industry and explore ways in which professionals, companies, and associations can contribute to a healthier and happier work environment.

rating stress levels at 8. The four most common stress factors, according to the survey, are: 1) missing social life 2) lack of control 3) pure level of workload 4) long hours.

Also, professionals often find themselves sacrificing personal time, sleep and self-care, which can have profound and lasting effects on their mental health.

Bridging Generational Perspectives In the diverse landscape of the event industry, a notable distinction often arises between older professionals, who have weathered the industry’s storms for years, and their younger counterparts, who bring fresh perspectives and digital fluency.

Recognising these generational differences is vital, as they can influence how mental health is perceived and addressed within our industry.

Older professionals, having navigated the industry’s challenges for decades, may have developed a stoic approach to stress and mental health. They might consider long hours and high-pressure situations as inherent to the job, potentially dismissing the significance of addressing mental health openly.

On the other hand, younger colleagues, often more attuned to discussions surrounding mental health, may be inclined to seek

Why Mental Health Matters

support and advocate for a more balanced work-life dynamic.

Our industry is known for its passion and excitement, but

To foster a harmonious work environment, it’s essential for both

behind the scenes, it can be a demanding and stressful

generations to engage in open and empathetic conversations

profession. The intense pressure to deliver flawless events,

about mental health. Experienced members of the industry

long working hours, tight budgets and high client expectations

can share their invaluable experiences and coping strategies,

can take a significant toll on our mental wellbeing. Recognising

while younger professionals can introduce fresh perspectives

the importance of mental health is the first step in addressing

and modern mental health practices. By embracing this cross-

this issue.

generational dialogue, the event industry can evolve into a more resilient and compassionate community where mental

The Toll on Event Professionals

wellbeing is valued, irrespective of age.

The event industry’s demanding nature can lead to various

Promoting Mental Wellbeing: What Professionals Can Do

mental health challenges. In 2021, The University of Herefordshire published a study titled ‘Stress, mental health and wellbeing in the events industry’. Participants were asked to rate their stress levels on a scale of 1–10, with 40% 20

October 2023

•

Self-awareness and Self-care Event professionals should prioritise self-awareness.

ON POINT Recognise the signs of burnout and stress, and don’t hesitate to seek help when needed. Practicing self-care through regular exercise, meditation and adequate rest can go a long way in managing stress.

•

Building a Resilient Industry: What Associations Can Do •

Industry associations like IAPCO can play a pivotal role in

Effective Time Management

raising awareness about mental health challenges specific

Efficient time management is crucial. Utilise tools and

to event professionals. They can advocate for mental

software to streamline tasks, create realistic timelines, and

health support within the industry and promote best

avoid last-minute rushes, which can alleviate stress. This

practices.

also helps in setting boundaries and manage to have a greater work-life balance.

•

•

Networking and Peer Support Facilitate opportunities for event professionals to

Foster Social Connections

connect and share their experiences. Peer support can be

While working from home, we are apparently more

invaluable in reducing isolation and fostering a sense of

productive. On the other hand we don’t experience so many

community. This could also lead to the natural creation of

social breaks and connections with peers throughout the

mentor-mentee relationships for mutual support.

day, which are fundamental to keep one’s head fresh and exchange ideas.

Education and Advocacy

•

Mental Health Resources Collaborate with mental health organisations to provide

Creating a Supportive Work Environment: What Companies Should Do •

Mental Health Policies Companies should establish clear mental health policies and promote an open dialogue about mental health challenges. Encourage employees to speak up without

resources, hotlines, and counselling services to industry professionals who may be struggling. Examples include: Screening tests like https://screening.mhanational.org/ screening-tools/ - Mental wellbeing hubs and venues for ‘mental-happy’ events https://eventwell.org/ - A not-forprofit open source initiative for inner development https:// www.innerdevelopmentgoals.org/

fear of repercussions.

•

Flexible Work Arrangements Offering flexible work arrangements, such as remote work or flexible hours, can help employees manage their mental health and achieve a better work-life balance.

•

Training and Resources Provide training sessions and resources on stress management, mental health awareness and resiliencebuilding to equip employees with the tools they need to

Giulia Sarri

cope with the demands of the industry.

October 2023

21

ON POINT

Post-Event – Impact on Wellbeing and Motivation How do you look after yourself and get ready to go again?

Sarah Cecil

Chartered Sport Psychologist, part of IAPCO Wellbeing and Connecion Survey research team

‘Wow, it’s all over and I can now relax, catch up on all I’ve missed and have a super good time.’

Following a major event, people tend to really look forward to what they will do next but often this is easier said than done. It is not uncommon for people to feel a little lost, for their mood to drop and to struggle with motivation and mental health.

As defined by WHO, mental health is: ‘a state of wellbeing in which an individual realises his or her own abilities, can cope with the normal stresses of life, can work productively and is able to make a contribution to his or her community.’

In the world of Olympic sport, anecdotal reports and research highlighted that the post-event period can be filled with complex and distressing cognitive and emotional responses (Bradshaw, Howells and Lucassen, 2021). This is not surprising, as athletes and staff prepare for between 4–7 years for each Olympics. As part of a team with a common goal, each member had clarity of purpose and an extremely structured and intense schedule. In addition, there is the ultimate pressure to deliver at the highest level in achieving a major goal in front of a global audience.

Many similar elements and pressures exist for individuals and teams working in the conference events industry.

22

October 2023

If the post-event period is not managed well, there is a direct impact on wellbeing and motivation which can lead to maladaptive behaviours. From a performance perspective in elite sport, we have found that a failure to process the emotions that surround performance can lead to emotions that contaminate the vital performance debrief. This leads to confusion, an incorrect analysis of the performance and a lack of clarity on how to progress. With this in mind, it is vital to plan as diligently for what you will do post-event as in the lead up to and during.

Kinchin (2004) describes emotional decompression as a ‘return to a normal, more relaxed state after a period of intense stress, psychological pressure or urgent activity’. Psychological debriefing as defined by Byrd et al (2021) results in increased motivation, emotional recovery, learning and purpose. The research refers to psychological debriefing and emotional decompression as tools to enable an effective transition following an event.

I would like to share with you a tool developed following extensive research by sport psychologists with multiple Olympic experiences. It has been delivered to Olympians and staff after the 2020 Tokyo and 2022 Beijing games and has resulted in a positive impact on both wellbeing and motivation of the athletes.

The Emotional Decompression tool is comprised of four stages. The tool is top and tailed by a hot debrief and then a performance debrief, both of which are common practices in elite sport and other industries.

Hot debrief is a term used to denote the often informal review which is done at the end of a major event before everyone returns home. The performance debrief is the more formal review done a few weeks post-event.

What is novel about the Emotional Decompression tool is the introduction of the Time Zero and the Process the Emotion stages.

Time Zero is the period immediately after the event when there is often down time. It is important to plan this time carefully as this is the opportunity to

ON POINT

reconnect physically and emotionally with family and friends. The aim during this time is to re-establish the basic needs of belonging, safety and physical care to maximise restorative care.

Time Zero specifically targets the ability to cope with normal life stressors and contribution and connecting to your community. Time Zero also encourages individuals from an ACT perspective to ride the waves of emotions that are normal to experience.

As one returns to work post Time Zero, it is then time to engage in the 6-step, Process the Emotion stage. This helps individuals to process the emotions of the event in order to move forward with what is important to them. The stage involves a timeline of meaningful moments, naming and normalising the emotions which accompanied the moments. The

Sarah Cecil

stage celebrates positives, whilst exploring what was challenging. It highlights strengths and skills which can be utilised in future endeavours. By the end of the 6-steps there will be clarity on current motivation as well clear immediate actions to implement.

Understanding the influences and pressures on mental health as meeting professionals plan their clients’ events, then deliver onsite are essential.

However, it is equally important that one understands and can be proactive in the post-event pressures that inevitably occur. Emotional Decompression is becoming increasingly common practice in Olympic and professional sport and, with the right team of experts can play a positive role in supporting the mental health and wellbeing of meeting professionals at all levels.

Sarah Cecil is a Chartered Sport Psychologist and has worked in Olympic and Paralympic sports for over 20 years. She has extensive experience in helping athletes reach their ultimate goals. She was the sport psychologist for the British Athletics team in London 2012. Post-2012 she worked at the Team GB Intensive Rehabilitation Unit and delivered coach education programmes for UK Sport. Sarah was the sport psychologist for Team UK at 4 Invictus Games from London to Sydney. More recently, she was the Team GB Sport Psychologist in Beijing 2022. She has also created an Emotional Decompression tool to support adjustment post major events which have been successfully implemented post the Olympics. Sarah uses the expertise she has to enable athletes to deliver under pressure and to support coaches and performance staff to fulfil their potential.

October 2023

23

ON POINT

The Importance of Prioritising Mental Wellness in the Meetings Industry

The mental health of event planning professionals directly

Dimitra Nassibian

Content & Communication Strategist, AFEA Travel and Congress Services

Nurturing a Supportive Work Environment

In today’s fast-paced and competitive world, professionals

Organisations like the World Health Organization have

entrusted with organising successful events, conferences

been instrumental in promoting mental health as a key

and congresses play an important role in fostering

aspect of overall health, impacting policies worldwide.

knowledge exchange and networking. At the same time,

To this end, the overall goal is to create a supportive work

they are laden with responsibilities, tight deadlines and

environment where everyone feels valued, encourage

high-pressure situations on the job, whilst also having

open dialogues about mental wellbeing and eliminate the

to navigate various disruptions and make necessary

stigma associated with discussing such issues.

influences their performance at work, as stress and burnout, for example, can hamper creativity, problemsolving abilities and decision-making. In contrast, a state of mental wellness promotes focus, resilience and adaptability, enabling us to tackle challenges with a clear mind and a positive outlook.

adjustments in view of world crises.

Some useful practices that can be integrated into our Within this demanding framework, the importance of

policies in view of this aim include the following:

prioritising mental wellness cannot be overstated – and this is something that global leadership across most business

•

Offer flexible working arrangements, such as remote

sectors, including the meetings industry, has certainly

working and flexible hours, to accommodate

concluded. As a result, over the past decade, there has

individual needs and reduce stress and, generally,

been a transformative shift towards acknowledging the

give more space to our teams whenever possible.

paramount importance of mental health and wellbeing in the workplace.

•

Provide access to counselling services, stress management seminars and courses on mindfulness

Mental Health Challenges

and resilience. These enhance skills and coping strategies, with many individual and collective benefits.

Professionals in the meetings industry are under pressure to deliver flawless events, meet client expectations and handle unforeseen issues, alongside dealing with internal

•

Organise team-building activities and peer support

team and HR issues, and this can lead to stress, anxiety

networks to strengthen interpersonal relationships

and burnout. Extended working hours and frequent travel

and improve team cohesion.

can also affect work-life balance significantly.

24

October 2023

ON POINT •

Invest in training and education on mental health awareness and educate staff on mental health issues and coping mechanisms. Understanding the impact of mental health contributes to creating more compassionate and supportive work environments.

•

Balance workloads and set realistic deadlines to

prevent

burnout.

By

encouraging

time

management and prioritisation, teams can fulfil their responsibilities effectively, reducing the risk of being overwhelmed and stressed.

•

Encourage team members to take regular breaks and utilise their vacation time. This is also essential for maintaining mental wellbeing.

•

Regularly acknowledge and reward hard work and accomplishments, cultivating a sense of achievement and job satisfaction.

Resilience and Compassionate Leadership: The Path to the Future In the high-pressure meetings industry, mental health considerations are fast becoming a top priority. This holistic view marks a substantive departure from conventional paradigms primarily focused on efficiency, productivity and profit.

By recognising challenges and implementing positive psychology strategies to promote wellbeing, we can create a genuinely supportive work environment that fosters both personal and professional growth.

Prioritising mental health and putting compassionate leadership, kindness and compassion at the forefront ultimately leads to happier, more productive teams that, in turn, lead to even more successful events.

October 2023

25

ON POINT

Nurturing Wellbeing: AIM Group’s Holistic Approach to Employee Mental Health Giulia Tolve

HR Manager, AIM Group International.

At AIM Group, we are acutely aware of the challenges that the events industry presents, characterised by its high stress levels and demanding nature. In an industry that operates at a relentless pace, driven by tight deadlines and irregular schedules, prioritising the mental wellbeing of our employees necessitates a holistic approach that encompasses various dimensions.

For us, wellbeing is a comprehensive concept that encompasses several elements: the cultivation of happiness and engagement, fostering a sense of purpose and belonging and empowering individuals with a perception of control over their own lives. To address this critical issue, we have developed a strategy based on three main pillars.

Creating a Supportive Working Environment:

1

In a supportive work environment, leaders play a pivotal role in their teams’ wellbeing by being accessible, receptive and open to dialogue. We consider this to be the cornerstone of a people-centric approach, vital for the mental wellbeing of our employees.

To promote positive habits in this regard, we have implemented HR processes that encourage open communication between managers and their team members, cultivating a culture of continuous feedback.

Additionally, we provide comprehensive leadership development and management training programs, specifically designed to empower managers as effective coaches for their teams. Recently, we revamped our onboarding process to ensure that new team members feel supported from day one. We also facilitate a hybrid working scheme that allows employees to work from home for a portion of their weekly schedule, promoting a healthier work-life balance.

2

system for coping with stress and pressure. To this end, we are actively enhancing connections among different teams within the organisation, leveraging new communication tools such as the Intranet and an internal social network. We celebrate the successes of our various teams and individuals through regular internal news updates. Daily, we share information about inspiring new projects, emphasising their impact on our community and enhancing our colleagues’ sense of belonging and engagement. We also arrange in-person events to facilitate team gatherings and strengthen bonds.

3

Encouraging Self-Care

We actively encourage our employees to prioritise selfcare. This year, for instance, we introduced a digital training library featuring a comprehensive catalogue of training modules focused on personal wellbeing, mindfulness and stress management. This tool empowers employees to conduct self-assessments of their stress levels and motivation. In a broader sense, we firmly believe that continuous learning is a powerful catalyst for wellbeing. By nurturing curiosity and self-assuredness through ongoing education, we can foster greater satisfaction and optimism among our employees. Consequently, we promote a wide range of training opportunities throughout the year, covering both soft skills and technical competencies.

In conclusion, by creating a nurturing work environment, strengthening organisational connections and promoting self-care, we think that team members thrive both personally and professionally, even in the fastpaced and demanding events industry.

Improving Organisational Connections: We firmly believe that fostering meaningful connections within the workplace serves as an informal support

26

October 2023

Giulia Tolve

ON POINT

Employee Wellness - A top priority in our business Takao Fujitani

Business Development Assistant, Japan Convention Services Modern-day businesses face many obstacles, such as fast-paced

As a result of these activities, JCS have been approved by the Certified

innovation, ever-increasing demands from clients or pressure for ever-

Health and Productivity Management Organisation Recognition

increasing turnover. One issue is the subject of employee wellness,

Program by the Ministry of Economy, Trade and Industry for four

which can be tackled through mental and physical wellbeing. All

consecutive years. JCS group measures its employees’ presenteeism

companies want their employees to be healthy, but how do they

scores, and over the years since we have introduced activities which

achieve this?

lead to the certification, the score has slowly but steadily improved.

At Japan Convention Services (JCS) group we commit to keeping our

Another issue is that of physical wellness. JCS has taken part in the

employees well and healthy. JCS holds love as one of our core values,

Sports Yell Company program run by the Japan Sports Agency (JSA),

love for our partners and employees. Our wellness program focuses

where companies which encourage employees’ health through sports

on preventive care, offering comprehensive healthcare benefits,

and other physical activities are credited by the JSA and permitted to

mental health support and resources for stress management.

use the terms and logos of Sports Yell Company.

The most important issue that needs to be tackled is stress. No work

Some of the activities promoted in JCS are weekly stretch sessions,

is easy, but the event industry may be one of the most stressful. JCS is

programs to increase walking (we are currently trying to virtually walk

no exception and the importance of taking care of the members’ well-

around the world by tallying the number of steps taken by employees

being and lowering the rate of staff turnover cannot be emphasised

over the next few months) and promotion of club activities.

enough. At JCS, we tackle this problem with regular employee stress checks and follow-ups such as special training and workshops and

Most of these activities are organised by new graduate employees,

individual counselling.

thereby giving them the chance to interact with their colleagues.

For instance, the stretch session was introduced by an employee

The issue of stress is not limited to a certain position or level of

who during his first on-site event got so fatigued that he realised his

experience within the organisation; therefore, it is important to

physical strength had weakened during the COVID-19 quarantine and

provide care to a wide variety of positions with educational training

thought his colleagues may have the same issue. This realisation led

programs. The following are some of the programs people undergo

to a group-wide survey that revealed that indeed people were affected

at JCS:

by reduced exercise opportunities, and this eventually inspired the weekly stretch sessions.

•

Stress management training for newcomers These types of activities (especially club activities) also lead to active

•

Assertion training for young employees

communication with members from other teams, broadening each employee’s views and increasing their sense of belonging, which leads

•

Training programs for managers who can and have direct

to a feeling of psychological safety and thus lower staff turnover rates.

influence over the employment environment The events industry is growing rapidly. In such times, it is easy to We also have a dedicated Occupational Physician and Public Health

become overloaded, which is why we need energy to keep our heads

Nurse who hold regular meetings with the HR department and

up. JCS is approaching its 60th birthday, with a rich history aligned

managers to identify any employees who may be pushing their

with the growth of the MICE industry. But as we grow, emphasis

limits and might be fatigued. These experts also have one-to-one

should now be on supporting its members’ mental and physical

meetings with the concerned employee to warn them of the mental

health. With our batteries charged, we will continue to be keeping up

and physical dangers of overwork, while also discussing means of

with the growth of our industry.

resolving the problem.

October 2023

27

DESTINATION: HONG KONG

The 16th Asia Pacific Heart Rhythm Society Scientific Session in conjunction with CardioRhythm The largest scientific conference of heart rhythm in the Asia-Pacific region returned to Hong Kong 10 years after the event was last held in the city in 2013. The 16th Asia Pacific Heart Rhythm Society Scientific Session (APHRS 2023) in conjunction with CardioRhythm took place from 1 to 3 September at the Hong Kong Convention and Exhibition Centre.

With the theme ‘Embracing the Breakthroughs’, the flagship medical convention in Hong Kong gathered more than 2,300 cardiac experts from around the world to exchange the latest knowledge and ideas. It also gained diverse support from co-organisers and supporting organisations that are major regional cardiology associations in Hong Kong and the Mainland, including the Hong Kong College of Cardiology (HKCC) and the Chinese Society of Pacing and Electrophysiology (CPSE).

Apart from the highlighted annual scientific session, the delegates also exchanged and gained insights from a range of lectures, case demonstrations, clinical trial presentations and workshops.

The success of this event not only consolidated the city’s reputation as a global leader in medical events, but also showcased Hong Kong’s role as a ‘super-connector’ between the mainland China and the international community in various professions.

28

October 2023

ON POINT

Mental Wellbeing Productivity OIC Group Communication Team The year 2020 brought about epochal changes in the world of work and accelerated a profound transformation in corporate priorities and values. The COVID-19 pandemic shook the foundations of business practices, forcing organisations to quickly re-evaluate their strategies.

The ‘new normal’ has opened up a corporate landscape characterised by unprecedented uncertainty. Remote work has become the norm, communication dynamics have changed drastically and the boundary between professional and personal life has become blurred, if not entirely imperceptible. In this context, mental well-being has emerged as a key element for employees, as wellbeing is not just an outcome but a new source of productivity.

A new key element: the concept of workplace wellbeing At OIC, we have recently embraced an innovative approach focused on the mental wellbeing of our employees by relocating our headquarters to a cutting-edge co-working space. This move is not just a physical change but a clear statement of our commitment to the importance of mental wellbeing in the workplace for our organisation. The new co-working space offers open-plan offices where everyone shares the same work environment. This design promotes transparency, open communication and collaboration among employees, thereby contributing to creating a more inclusive and positive work environment. Furthermore, we have provided relaxation areas for meetings and downtime, allowing employees to recharge whenever they feel the need. One of the challenges that many companies face is the separation between different departments, which can lead to silos and a lack of mutual understanding. At OIC, we addressed this challenge by moving all our departments into a single shared space. This approach has facilitated the sharing of ideas and the building of stronger relationships among teams, and has contributed to creating a much stronger sense of belonging to the organisation. This initiative is a concrete example of how the work environment can be designed to promote the mental wellbeing of employees. Sharing open

spaces, having access to relaxation areas and placing all departments in one area foster a sense of community, reduce stress, and create an environment where mental wellbeing is the top priority.

A Model for mental wellbeing •

Flexibility and work-life balance: We have adopted a personalised work flexibility policy that helps reduce stress and enhance mental wellbeing, allowing employees to manage their work and family responsibilities in a balanced manner.

•

Open communication and mutual support: We encourage open communication among employees, including through an ‘open-door’ HR office. This active communication approach allows for the open sharing of emotions and needs, fostering constructive and stimulating discussions.

•

Positive and shared work environment: Since the pandemic, we have consistently worked towards creating a genuinely positive and inclusive work environment. Promoting a corporate culture that values mutual respect, diversity, and inclusion has been crucial in improving the wellbeing of all employees.

Conclusions OIC Group has embarked on a bold and inspiring journey towards a workplace that embraces mental wellbeing as a fundamental pillar for business success. The transformation into a cutting-edge workspace has been much more than a change of location, it represents the introduction of a business model based on the professional and personal needs of individual employees. With these initial steps towards a new form of organisation, we have unequivocally demonstrated that mental wellbeing is not a passing trend but an imperative and irreplaceable necessity within the organisation.

October 2023

29

snaPCO

ICOMOS GA2023 - Welcome to Country for Indigenous Delegates at Bara Monument, Royal Botanic Gardens of Sydney

AFEA is very honoured to support the 46th Annual Meeting of ETA 2024 in Athens and collaborate with the ETA Executive Committee, Endoscience and the renowned Professor Leonidas Dundas, ETA ExCo Secretary.

ESPID 2023 - Kenes team in front of the 25 de Abril Bridge in Lisbon, Portugal.

IAPCO EDGE Seminar in Mérida brought Knowledge Sharing and Excellence to the LATAM Events Industry in October. Attended by a full house of 90 events professionals and led by industry experts Oscar Cerezales, Nicola McGrane and Mathias Posch, it served as a beacon of learning and growth in an ever-evolving industry that continues to demand innovation and excellence.

30

October 2023

MEMBER NEWS AIM Group International

AIM Group presents AIM Studios, the new Business Unit dedicated to Video Marketing Nowadays, visual communication is central to brand/product storytelling and event promotion and plays a fundamental role in creating audience engagement. By enriching its portfolio of services with a dedicated video/photo production team, AIM Group confirms its place as a leading player in the field, offering clients a first-class service with a distinctive contemporary style.

READ MORE

ESE Congress 2023: Advancing CSR and Sustainability in Helsinki The European Society of Endodontology (ESE) Congress, held in Helsinki, Finland from 6 to 9 September, 2023, marked its fifth edition under the careful organisation of AIM Group International, Portugal Office. As one of the premier events in the field of endodontology, the ESE Congress not only aimed to surpass the numbers of its previous edition but also placed a significant emphasis on corporate social responsibility (CSR) and sustainability initiatives.

AIM Group International has a long-standing partnership with ESE, dating back to 2013. This trust and collaboration facilitated the smooth planning and execution of the event, which was the fifth edition managed by AIM Group .

READ MORE

October 2023

31

MEMBER NEWS The Arinex Group

ICOMOS GA2023: A Global Celebration of Cultural Heritage Over ten extraordinary days, the International Council on Monuments and Sites (ICOMOS) General Assembly and Scientific Symposium 2023 (GA2023) brought together cultural heritage enthusiasts and experts from around the world to Sydney.

Her Royal Highness, Princess Dana Firas, UNESCO Goodwill Ambassador

Hosted in Australia for the first time from 31 August to 9 September 2023, this historic event was the culmination of seven years of planning and perseverance. Despite a COVID-19 postponement, it successfully showcased the nation’’s rich heritage while addressing critical global issues.

READ MORE

ICOM Group

Elevating Excellence ICOM Group Shines at the “24th Annual Conference of the Egyptian Society Group of Colon and Rectal Surgery” In the realm of medical conferences, the 24th Annual Conference of the “Egyptian Society Group of Colon and Rectal Surgery” was a shining testament to the commitment to excellence embodied by ICOM team. This prestigious event, held at the opulent Intercontinental Cairo from August 30th to September 2nd, served as a global platform for showcasing the latest breakthroughs in Colon and Rectal Surgery.

READ MORE 32

October 2023

MEMBER NEWS ICOM Group

ICOM’s Triumph: Orchestrating the Success of the 12th Annual NephroAlex Scientific Meeting In the world of events management, one remarkable achievement stands as a testament to meticulous planning, dedication, and unwavering commitment to excellence: the 12th Annual Scientific Meeting of Alexandria Nephrology, Dialysis, and Transplantation, fondly known as ‘NephroAlex.’ Held from August 2nd to 4th at the prestigious Bibliotheca Alexandrina.

READ MORE

Celebrating World Heart Day 2023: A Remarkable Public Forum on Global Cardiovascular Health Scientific Meeting In the world of Events Management and Medical Awareness Campaigns, every initiative carries a unique story, a testament to the collaborative efforts of dedicated individuals and organizations. The recent celebration of the “World Heart Day” on September 28th, organized by the CVREP Foundation, is no exception.

READ MORE

October 2023

33

MEMBER NEWS Congrès Inc

International Media Center at the G7 Hiroshima Summit: Tackling Sustainability During the G7 Hiroshima Summit held from 19 to 21 May 2023, Congrès Inc., in a consortium with fellow IAPCO member Japan Convention Services (JCS), was appointed to execute the set-up and operations of the International Media Center (IMC), which served as the hub for domestic and international media organiszations to disseminate information worldwide on this important occasion.

READ MORE

Kenes Group

Sustainability: From Strategy to Successful Implementation at ESPID 2023 Kenes Group is delighted to present the results of the 41st Annual Meeting of the European Society for Paediatric Infectious Diseases – ESPID 2023, with 3,812 participants from 127 countries (2,928 in person).

The Sustainability Strategy designed and implemented at this scientific conference is both a milestone and a turning point for our Professional Conference Organiser – PCO.

READ MORE

34

October 2023

PARTNER NEWS IFES

Looking to the future with the IFES MasterClass of 2023 After a period where the Exhibitions iIndustry has been preoccupied with the demands of the remarkable recovery of face-to-face exhibitions, International Federation of Exhibition and Event Services (IFES) is thrilled to announce that the Education Committee knowledgesharing program kicks off with the association’s eighth IFES MasterClass in November.

Aptly themed ’”Future-proof your Career in International Exhibitions’”, MasterClass 2023 is firmly future-focused, looking at securing the longevity of the Exhibitions industry by advancing its next generation players.

READ MORE

Offsetting Carbon Emissions at the IFES Masterclass 2023 With sustainability a high priority in the Exhibition industry, the International Federation of Exhibition and Event Services (IFES) is taking steps to measure and offset all IFES events going forward, raising awareness amongst its members and encouraging them to contribute on an event-by-event basis towards carbon neutral events.

The upcoming IFES Masterclass 2023 taking place from 20-22 November in Frankfurt will be no exception, inviting attendees to each offset a portion of the CO2 emissions with a nominal one-off payment of 18,25EUR on this event. This payment is calculated to cover an estimated average 365 kg of carbon emissions per person (including a 1000km economy flight, 3 hotel nights, 7 meals and 100km of local train transport).

READ MORE

October 2023

35

IAPCO PARTNERS

Strategic & Affiliations

Destinations

Convention Centres

Council & Annual Meeting Hosts

Service Providers

Media

36

October 2023