Company 2012 uk low

DISCOVER AND ENJOY WITH CONFIDENCE

2012

www.orizonia.com 1

Contents

Kenya, a destination of 2

Orizonia’s CEO Introduction 4 1 Discover and enjoy with confidence 6 1.1 What is Orizonia?

8 1.2 Orizonia in figures 10 1.3 Orizonia in the world 12 2 Believe in our work 14 2.1 Why discover and enjoy with confidence?

16 3 Learning from each step 18 3.1 Our history 20 4 Diversifying to join forces 22 4.1 Our business divisions 24 4.1.1 Wholesale division 26 4.1.2 Retail division 40 4.1.3 Destination management division 44 4.1.4 Hotel division 48 4.1.5 Airline division 52 5 New business areas 56 6 Our strength 60 7 Social Responsibility 62 Contact us 65

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Um dolupta temo ferum asit eati

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Letter from CEO In spite of the difficult financial environment and the slowdown of consumer spending, ORIZONIA has continued to invest as a leading group in the Spanish tourist industry in order to enhance its strength, foundations and increase its competitive capacity throughout 2011.

The diversification of activities, the professionalism of our team, the soundness of our shareholders and the commitment of our collaborators have allowed us to create a unique strategy in the industry, enabling us to face the future with optimism from a position of leadership and with the commitment to continue providing quality service adapted to our customers’ needs. Our international inclination has led us to become established in more than 20 countries and, at present, our offer allows us to adapt to the needs of all kinds of customers, providing exceptional quality at competitive prices.

In addition to making a major effort to redefine the roles of each of its companies, ORIZONIA has begun a new journey based on a new organisation structure of our brands, providing top quality services to the nearly 8 million customers who rely on our group every year for their trips.

The rearrangement of our touroperator brands and the renewal of our corporate identity, within the new strategy plan, will benefit our internal efficiency, enhance our product offer and increase our visibility among travel agents and consumers, prompting consumers to approach our group with curiosity and discover a modern company, with a long track record and a position of leadership, allowing them to travel with greater assurance and at competitive prices anywhere in the world.

Throughout the year, we have continued focusing on a steady development based on growth through new products and services adapted to the changing times. The talent of the over 5,000 people making up the group, together with their capacity to anticipate new opportunities, have allowed us to reach our goals. And this has been done without neglecting our great capacity to convey social and cultural attitudes from our multiple business structure through a new responsible growth model and from a sustainable and strategic perspective in the industry.

This commitment is shared by everyone within our group, and it is embodied in the new Orizonia Foundation, an entity that conveys a substantial part of Orizonia’s Corporate Social Responsibility policies.

I wish to show our gratitude for the trust put forth every year by our employees, suppliers, customers and our major shareholders, The Carlyle Group and Vista Capital, sound companies that provide us with the stability and guarantees required to continue growing.

And we especially want our customers to discover, enjoy and continue living their time of leisure as intensively as they deserve. And that they do so with the confidence that only ORIZONIA can offer them.

Thank you.

José Duato. CEO of Orizonia

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1

Enjoy and discover with confidence

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1.1

What is Orizonia?

Orizonia is the business group leading Spanish tourism and one of the largest travel and leisure groups in the European market. Founded in 2006, the group is present in all processes of the tourism industry through six business areas. A sum of experiences, resources and efforts to respond to our customers with all the services they need to discover and enjoy their trips from start to finish.

With offices in more than 20 countries in Europe, America and Africa, Orizonia bases its success in diversifying its activities, in the high degree of professionalism of his team, on the soundness of its shareholders and the firm commitment of its collaborators. A full and comprehensive range of high quality products, competitive prices with maximum guarantees complete a unique strategy within the sector.

Though the real drive of Orizonia are the people in it. Each year, more than 5,000 employees aim to provide the highest quality service to the eight million customers who rely on our group to manage their travel arrangements.

Its management team consists of professionals with a track record of success in different areas of its activity. In addition, the group has two major solid shareholders: the global alternative asset management company, The Carlyle Group, which manages a global portfolio of companies with a turnover of 60,000 million euros and employs 400,000 people and Vista Capital, the private equity firm which belongs to Spanish bank Santander.

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Orizonia leads Spanish tourism and is one of the largest travel and leisure groups in the European market

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1.2 1

Orizonia Um dolupta temo in figures ferum asit eati

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With a clear international focus, Orizonia is present in more than 20 countries and has its headquarters located in Palma de Mallorca as well as four further head offices in Madrid, Barcelona, Lisbon and Tenerife. Its various divisions have over 1,000 offices in Spain and Portugal and also in many destinations of America, Europe and North of Africa.

Orizonia bases its success in diversifying its activities, in the high degree of professionalism of its team, on the solidity of its shareholders and the firm commitment of its team of over 5,000 professionals. In recent years, despite adverse economic conditions, the group’s turnover and number of clients have maintained a positive trend, which supports the strength of the project.

In 2011, Orizonia achieved a total turnover of 2,351 million Euros. A full and comprehensive range of high quality products at competitive prices with a maximum guarantee complete a unique strategy within the sector, which nearly eight million customers rely upon each year.

Annual turnover (â‚Ź millions)

2,172

2,457

2,569

2,349

Customers (thousands)

2,351

2,124 4,700

2006

2007

2008

2009

2010

2011

Points of Sale (Retail) 680

689

689

2006

2007

2008

967

2008

2009

7,800

2010

2011

5,150

2007

1,009 3,611

2010

7,200

8,100

Employees (thousands)

650

2009

2006

7,500

2011

2006

4,724

4,011

3,963

3,913

2007

2008

2009

2010

5,131

2011

Figures updated at date publication.

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1.3 1

Orizonia in thetemo world Um dolupta

ferum asit eati

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America

Europe

North of Africa

Mexico Dominican Republic Jamaica Costa Rica Brazil Argentina Peru Guatemala Venezuela Chile Uruguay

Spain United Kingdom France Italy Portugal Germany Belgium Holland Hungary Czech Republic Austria

Egypt Tunisia Morocco

Upcoming openings U.S. Malta Turkey Greece Cape Verde Croatia Caribbean · Annual Turnover 2011: 2,351 million euros. · 8 million customers. · Over 5,000 professionals. · Over 1,000 points of sale. · 11 hotels. · An airline with 9 aircrafts. · International presence in 25 countries. · 5 head offices in Palma de Majorca, Madrid, Barcelona, Tenerife and Lisbon.

Figures updated at date publication.

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2

Believe in our work

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2.1

Why discover and enjoy with confidence?

Our responsibility is to ensure our customers enjoy their holidays People who put their trust in Orizonia leave their dreams in our hands. And it is our responsibility to ensure they enjoy their time away. At Orizonia we have a team that knows exactly how to satisfy the tastes and priorities of our customers. We want to make them feel comfortable anywhere in the world with the security of being backed by a leading group. Getting our customers to relax, discover new sensations, to live a unique experience. Our best reward is their smile.

Diversity makes us unique We believe in diversity because it is the foundation of our group. Orizonia’s strength lies in each of the companies that make up the group, specialists in each of the areas making the experience of a journey, and the multicultural people within them.

The active involvement, the synergies between professionals and their divisions, the variety of products and services, the global and participative vision make a modern and innovative leisure and travel group. We strive for a business model that is open to the world.

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We know what we are doing We know how the tastes of our customers have changed, how new destinations are now being preferred, and how the ways of living and understanding travel have been transformed, over the years. Although the creation of our group is relatively new, some of its companies have been operating for decades. Several generations of customers have been putting their trust in Orizonia, which has consolidated the group with the highest reputation in the market.

We use technology to serve our customers To Orizonia, people are most important. Those who enjoy our trips, and also those who make them possible. For this reason, the group gives priority to the continual introduction of new technologies that allow more flexible and simple ways of communicating. In this regard, we have been pioneers in the development of an online booking system for our tour operators. Their websites are the most advanced in the market reaching to process 80% of all of them.

We think in each and every one Because the pleasure of travelling does not need not be a privilege, at Orizonia we take into account everyone. From those who prefer the most basic travel packages to those who prefer to go around the world in the most sophisticated way, also taking care of the complete management of business travel needs. Our divisions are perfectly prepared to respond effectively to all your needs, regardless of their extent.

Our challenge is to further improve quality and innovation Orizonia aims to achieve excellence in any area in which it operates. All our professionals are committed to improve every day, ensuring complete customer satisfaction. The use of new tools, the extensive industry knowledge and experience of our employees make of Orizonia an exceptional group in terms of quality and service.

A quality that relies on constant innovation, always present to achieve and maintain leadership.

We are committed to society and to the environment We understand that our management has to balance the efficiency in service with a criteria of environmental sustainability and social sensitivity. The creation of the Orizonia Foundation conveys our commitment to undertake initiatives on the one hand, that contribute to preserving the natural environment of the places in which we operate and, secondly, to promote a greater social welfare.

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3

Learning from each step

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1 3.1

Our dolupta Um history temo ferum asit eati Orizonia was born in 2006, following the acquisition by The Carlyle Group and Vista Capital of the spanish former issuer group, Iberostar. Some of the brands that are currently part of the group are witnesses of the spectacular growth experienced by the tourism sector in the twentieth century. Orizonia’s longest running brand, Viajes Iberia, was founded in the 1930s. Years later, in 1973, Iberojet was born, the flagship brand of the wholesale division, which for nearly 40 years has maintained and consolidated its leadership within the Spanish wholesale sector.

Since Orizonia was established as the parent brand of all its divisions, the group has experienced a tremendous growth that responds to the effort aimed to rationalise its operations and profitability. This growth has enabled the company not only to expand into new business areas in a clear emergency, such as online travel sales or the commercialisation of Disney products, but also to consolidate a model of vertical integration that ensures Orizonia covers the whole chain of the travel industry.

The group has experienced a tremendous growth that responds to the effort aimed to rationalise its operations and profitability.

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Our milestones

1930

Foundation of Viajes Iberia

1973

Establishment of Iberojet

1979

I berotravel establishes itself as a destination management company in the UK

1988

Creation of Solplan

1989

A greement with Bancaja for the creation of Cavaltour and agreement with Caixa Galicia for the creation of Ciberviaxes

1990

E urofrance establishes itself as a destination management company in Paris, France

1991

Agreement with Caja Rioja for the creation of Travelcar

1992

F oundation of Fortuna Tours, destination management company in Dominican Republic

1993

C reation of Iberojet México, destination management company in México and Aton Travel, destination management company in Egypt

1994

Acquisition of Viajes Ecuador, nowadays Iberojet

1995

A cquisition of Viajes Mediterráneo and acquisition of Viajes Ecuador International

1996

A greement with Caja Navarra for the creation of Clave Viajes

1998

F oundation of Iberworld, opening of office 101 (B2C) andlaunch of Visitalia, destination management company in Italy

2000

Expanding Viajes Iberia up to 250 offices

2001

A cquisition of Viamed and creation of Spanish Cruise Line SCL [Bolero, first boat]

2002

Acquisition of Viajes Castelltour and Ibercolor

2003

Acquisition of Turavia and Viajes Mencey

2004

A cquisition of Viva Tours and Ultramar Express (TUI) and agreement with Caja Zaragoza to establish Ibercaja

2006

Foundation of Orizonia. Acquisition of Viajar.com

2007

A cquisition of Condor Vacaciones and Rumbo.es (joint venture with Spanish group Telefónica).

Foundation of Orbest and Joint Venture with Carnival Cruises for the creation of Iberocruceros

2008

Launch of Luabay, Smilo and Kirunna

2009

Acquisition of EV-Emprender

2010

J oint venture together with RACC for the creation of RACC Travel and joint venture with BCD Travel for Corporate travel

2011

Launch of Orizonia’s new brand architecture 21

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Diversifying to join forces

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4.1

Vertical integration, our business model

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Orizonia centres its business in five main areas (wholesale, retail, airline, destination management, hotel), covering the whole chain of the travel industry through its vertical integration model in all market segments. This model provides a competitive advantage for Orizonia allowing it to be a market leader and to continue growing as a group.

Foundation

Wholesale division

Airline division

Hotel division

Destination Management division

Retail division

Other lines of business

Brand architecture updated at date publication.

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4.1.1

Wholesale division The Wholesale division includes tour operator brands such as Iberojet, Solplan,VivaTours, Condor, Kirunna and Orizonia Life, with a comprehensive offer to different destinations around five continents with various pricing options for different market segments.

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Leader in Spain and Portugal with products in over 11,000 points of sale

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To Iberojet, travelling is much more than just getting to see new places, is to live new sceneries and to feel new experiences. It is a passion it shares every year with thousands of customers. Therefore, its offer is based on a wide and diverse range of national and international holiday destinations, with a carefully selected schedule and airline departures from main Spanish cities and from Portugal. Since its founding more than 35 years ago, Iberojet has renewed continuously its tourism product to adapt to the demands of travellers who increasingly value their leisure time. Iberojet is constantly working to bring innovation into their programmes with an impeccable quality and service.

In addition, Iberojet International is the tour operator with exclusive presence in Latin America providing services to travel agencies since 1969. Currently it has its own branches in Mexico, Guatemala, Venezuela, Peru, Argentina, Chile and Uruguay. It also has a network of representatives in other countries such as Costa Rica, Puerto Rico, Bolivia, Colombia, Ecuador, Paraguay, Dominican Republic and Brazil.

With around 80,000 clients annually, Iberojet International is a multiple destination tour operator, with high quality programmes and services, offering trips to Latin American tourists.

grandes

europa

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ESCAPADAS

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verano 2012

marruecos

CAPITALES

REP. DOMINICANA, MÉXICO, JAMAICA, BRASIL, ROATÁN Y COMBINADOS CON NUEVA YORK

ESTANCIAS, COMBINADOS Y CIRCUITOS

ITALIA, FRANCIA, HOLANDA, BÉLGICA, ALEMANIA, PORTUGAL, REP. CHECA, AUSTRIA Y HUNGRÍA

INCLUYE CLUB 55

INCLUYE VUELO ESPECIAL A SAÏDIA CLUB 55

CITY BREAK

ESPECIAL NOVIOS

COMPRA ANTICIPADA

ESTANCIAS Y COMBINADOS

COMPRA ANTICIPADA

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Hasta un % de DESCUENTO

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Hasta un % de DESCUENTO

Calidad y Garantía Orizonia

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Solplan is Orizonia’s tour operator specialising in holiday programmes at the best value for money Solplan is Orizonia’s tour operator that always guarantees the lowest prices on the market, offering customers national and international trips through a wide range of air and hotel spaces.

Solplan is commited to innovation and to its policy of on-going offers. This has allowed it to establish itself within the market as a tour operator known for offering each time a more attractive and higher quality product.

The holiday destinations offered by Solplan are Balearic Islands, Canary Islands, Spanish and Portuguese coasts, Dominican Republic, Mexico, Jamaica, Brazil, New York, Tunisia and Egypt.

Ahorro Superofertas verano 2012

Súper

verano 2012

Verano

República Dominicana, México, Jamaica, Brasil, Canarias, Baleares, Túnez y Nueva York

* Niños gratis garantizado

República Dominicana, México, Jamaica, Brasil, Canarias, Baleares, Túnez y Nueva York

*

Mejor precio garantizado COMPRA hasta el

COMPRA

31 Mayo

ANTICIPAD

Calidad y Garantía Orizonia

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garantizado

Mejor precio garantizado

ANTICIPADA

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Niños gratis

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The only Spanish wholesaler which bases its programmes exclusively on scheduled Iberia flights and other associated companies or franchises

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...

Viva Tours is the only wholesaler in the Spanish market which bases all of its programmes exclusively on flights of Iberia and other associated companies or franchises; a policy which allows the customer to access places quotas at special rates. It is also the only tour operator operating as a partner of Iberia Plus which offers holidays in over 200 destinations in over 50 countries, with the possibility of booking tailor-made trips.

Moreover, the widespread presence of Iberia in America, makes Viva Tours the leading Spanish tour operator in this continent. In addition to providing a careful and extensive selection of hotels, Viva Tours customers enjoy many advantages such as frequency of flights, schedule availability and departures available from all Spanish airports.

Viva Tours has been a pioneer in the Spanish market developing and implementing the so-called “dynamic packages” (air + hotel), which guarantee the customer the best price available online at the time of booking. *

EUROPA verano 2012

Incluye

ESCAPADAS

hasta el

REINO UNIDO FRANCIA ITALIA HOLANDA BÉLGICA ALEMANIA AUSTRIA REPÚBLICA CHECA PORTUGAL RUSIA GRECIA TURQUÍA CROACIA MALTA SICILIA CERDEÑA

de

CANARIAS BALEARES verano 2012

Calidad y Garantía Orizonia

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31 MAYO

*

ESCAPADAS

TENERIFE LA GOMERA LANZAROTE GRAN CANARIA FUERTEVENTURA LA PALMA EL HIERRO MALLORCA IBIZA FORMENTERA MENORCA

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Condor is the only Spanish tour operator specialised exclusively in European circuits Belonging since 2007 to the wholesale division of Orizonia, with over thirty years of experience and a leader in its market segment, Condor is the only Spanish tour operator dedicated exclusively to design circuits in Europe in 37 countries through more than 300 itineraries, allowing it to become a true specialist in this type of travel.

In order for travellers to make the most of their holidays, Condor has a fleet of buses equipped with the latest facilities. Their tour guides are highly qualified and have an extensive knowledge of each destination. Condor also offers shorter and more comfortable tours and visits with a fast track option avoiding uncomfortable queues.

This dedication to service has meant that its customers have a good opinion of the tour operator which has a high rate of frequent costumers.

Besides aiming traditional destinations, Condor is constantly innovating by opening new routes. In this sense, Condor has pioneered the development of Scandinavia as a tourist destination through an extensive programme of special flights.

verano 2012

GRANDES CIRCUITOS

primavera 2012

CIRCUITOS SEMANA SANTA

EUROPA

EUROPA

ALEMANIA - AUSTRIA - BÉLGICA - BOSNIA - BULGARIA - CROACIA - ESLOVENIA - FRANCIA - GRECIA - HOLANDA - HUNGRÍA - IRLANDA - ITALIA LUXEMBURGO - POLONIA - PORTUGAL - REINO UNIDO - REPÚBLICA CHECA - RUMANÍA - SUIZA

FRANCIA - ITALIA - SUIZA - ALEMANIA - BÉLGICA - HOLANDA - AUSTRIA - CHEQUIA - HUNGRÍA - SICILIA - TOSCANA - RUTA ROMÁNTICA FLANDES - CROACIA - RUSIA - GRECIA - REPÚBLICAS BÁLTICAS - CASTILLOS - NORMANDÍA - IRLANDA - ESCOCIA - RUMANIA

COMPRA ANTICIPADA hasta % dto.

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Calidad y Garantía Orizonia

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Specialists in long distance travel For Kirunna every traveller is unique, therefore special programmes are designed with attention to every detail in order to ensure each and every trip is a unique experience.

Created in 2008, Kirunna is the most exclusive wholesaler brand of Orizonia conceived as a tour operator specialising in premium long distance travel, with the ability to meet the needs of those seeking a truly unique trip. Through its team of experts, Kirunna offers customers the chance to design tailor made trips to the most remote places in the world with a careful selection of hotels, itineraries and routes.

With the training and experience of its team on arrival, and the assurance of belonging to a leading group such as Orizonia, Kirunna provides toplevel customer service: information and advice while preparing for the trip, flying with the best airlines, charming accommodations, as well as on-going assistance throughout the trip.

Subcontinente

Indio

INDIA. NEPAL. TĂ?BET. BUTĂ N. SRI LANKA. MALDIVAS.

2012

Calidad y GarantĂ­a Orizonia

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More than just a trip, an experience orizonialife.com

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The new tour operator Orizonia Life is aimed at an audience looking for unique experiences and different activities during their holidays.

Orizonia Life, which includes years of experience of brands such as Iberski and Emprender, offers many travel alternatives ranging from sports such as rafting, mountain biking, surfing, golf, skiing or diving, proposals for both gastronomic and romantic getaways, spas, adventure travel or experiencing the magic of Disney.

Orizonia Life, more than a journey, an experience.

BUCEO Temporada 2012

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ESCAPADAS

deportivas, culturales, gastronómicas, familiares, relax, románticas y de aventura

Calidad y Garantía Orizonia

MONTAÑA Temporada 2012

Calidad y Garantía Orizonia

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1 4.1.2

Retail Um dolupta temo Division ferum asit eati The retail division of Orizonia comprises a travel agency network of over 950 points of sale through Viajes Iberia in Spain and D-Viagem in Portugal as well as a number of different joint ventures with strategic partners such as RACC, Ibercaja, Bancaja, Caja Espa単a-Duero, Caja Rioja, Caja Navarra, Mundo Senior and the multinational BCD Travel, the third largest travel management business worldwide, present in over 90 countries.

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Now Viajes Iberia is Vibo, Spain’s third leading travel agencies network Viajes Iberia, now Vibo is the leading travel agencies network belonging to Orizonia. Since it started its activity in the 1930s, it has become a benchmark in its sector, ranking third in the national ranking. Currently, Vibo Viajes has a network of over 950 agencies (including own, franchised and affiliated), located in Spain, through Vibo Viajes and in Portugal, through Vibo Viagens. After its eight decades of history, the brand has experienced in 2012 a business transformation covering all areas of the company. It is not just a name change but a transformation in the way we sell travel.

Through its divisions (Holiday, Online, Congress & Business, Incentive & Conventions) Vibo satisfies any demand for tourism products and services, from holiday leisure to exclusively business products, specialising in everything related to conferences. In the corporate travel segment, it operates in joint venture with BCD Travel, the third largest travel management business worldwide, present in 96 countries in five continents. Since 1987 its Congress & Business division leads the Spanish sector thanks to a broad experience organising over 800 conferences and reaching and assistance of 32,000 people.

Besides its own agencies, Vibo Viajes has franchises and associated divisions, areas that are in the company’s Expansion Department. Since 2004, it has reached 140 franchises, with an average of 20 new openings a year.

With regards to the associates division it has grown in the past two years from about 35 to 250 entities.

Vibo Viajes has a wide range of destinations and activities (Europe, Africa, Caribbean, Balearic Islands, coasts, great trips, tours, cruises, resorts, diving, marathons, and skiing among other activities) also adapted to specific market niches (wedding, senior market, students, sporting events, etc.).

viboviajes.com Vibo Viagens, the travel agencies network of Orizonia in Portugal, with 50 agencies located in major cities such as Lisbon and Oporto.

viboviagens.com The Business Division of Vibo Viajes formed by Vibo BCD Travel, which operates in Spain and Vibo Business Travel in Portugal.

vibobcdtravel.es Since 1987, dedicated exclusively to profesional meeting and event planning.

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1 4.1.3

Destination Um dolupta temo management ferum asit eati division With offices in 22 countries, 70 destinations and a network of over 450 professionals, our destination management division offers customers a wide range of products and services such as ground transportation, hotel rooms, destination activities, tours, reservations, tour guides and assistance to travellers, providing excellent and personalised service in order to achieve maximum customer satisfaction.

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Smilo ensures a direct and personal customer service, backed by years of experience within the tourism sector

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Founded in 2008, Smilo offers its customers a wide range of products and destination services to over 1.3 million people a year, such as accommodation, transfers, activities and excursions, all managed by Smilo experts at each destination.

Aware of the importance of having in-depth knowledge of the daily reality of each destination and each of its areas, Smilo has its own offices in major tourist destinations: Spain (Balearic Islands and mainland), United Kingdom, France, Italy, Portugal, Germany, Belgium, Holland, Czech Republic, Austria, Hungary, United States (New York, Miami, Las Vegas, Los Angeles and San Francisco), Mexico, Dominican Republic, Costa Rica, Brazil, Argentina, Peru, Jamaica, Egypt, Tunisia and Morocco.

Since 2008, Smilo has experienced a steady growth with the opening of new countries and is considering opening offices in countries where tourism is beginning to grow such as Malta, Turkey, Greece, Cape Verde, Croatia and Chile. smilo guarantees excellent, direct and personal service to the traveller based on years of experience in the tourism sector, providing support to clients of different nationalities, always assisting them in their own language, to make them feel right at home anywhere in the world.

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Um dolupta temo ferum asit eati

4.1.4

Hotel Division Luabay hotels & leisure, Orizonia’s hotel brand, is a holiday chain with 11 hotels in Tenerife, Lanzarote and Majorca and foresees a future international expansion to the Caribbean.

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Luabay is a holiday chain with currently eleven hotels in the islands of Tenerife, Lanzarote and Majorca and foresees a future expansion to the Caribbean

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Founded in 2008 within Orizonia, the hotel chain, Luabay, was created in order to be present at major national and international destinations with a differentiated offer aligned with the tastes of the current customer.

Focused on 4* and 5* hotels, Luabay has a range of over 2,000 rooms in eleven hotels in the Balearic and Canary Islands with services and products that ensure the highest standards of leisure and comfort, spa and dining.

Luabay aims to provide high quality services which, in turn, are affordable for most customers. Its wide range of gastronomy, attentive service and entertainment have become, in short, the values that best position the brand.

In order to strengthen its implementation, the chain soon hopes to complement its presence in the main national and international destinations of the other divisions of Orizonia.

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1 4.1.5

Airline Um dolupta temo Division ferum asit eati One of the most modern fleets in the market, which is no longer only charter so as to also address the end customer through online ticket sales on its website.

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Since it was founded in 1998, Orbest has performed more than 75,000 flights and has transported 11 million passengers worldwide Orbest is the former Iberworld, a company that belongs to Orizonia’s airline division based in Spain and Portugal, operating from both countries since 1998 and 2007 respectively.

It counts with a fleet of six Airbus 320-200 with a capacity to meet medium-haul routes and transporting 180 passengers and 3 Airbus 330-300 for transatlantic routes with 388 seats each.

Orbest is no longer a charter company, it now also addresses the end client through online ticket sales sold through the airline’s website to main national and international destinations including UK, Norway, Hungary, Dominican Republic and Mexico.

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Newdolupta Um businesstemo ferum asit eati areas Innovation is one of the factors that best define Orizonia’s activity.

A group that bases its success on its ability to constantly assume new challenges through new lines of business to even go further in its main objective: getting their customers to enjoy as they have never done before.

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Create your own story with over 7500 experiences Kaleidoscopio is the latest product launched by Orizonia: a new flexible gift idea where the customer can choose and create his/her own experience with more than 7,500 activities to choose from, which can be combined, extended and enjoyed, how, when and where customers want.

It offers a range of 12 coloured boxes, ranging from 25 to 1,000 euros and others specially designed for special occasions such as Valentine’s, Christmas, Mother’s Day and Father’s Day, which makes it a perfect gift for any occasion, in addition of being a totally new way of creating an experience from the best and largest variety of activities spread across 7 different themes:

· 2,500 wellness experiences · 2,000 exciting adventures · 1,200 unforgettable stays · 800 magic moments · 600 gourmet sensations · 500 perfect getaways · 100 great trips Kaleidoscopio is a romantic dinner for two, a break to escape from stress, driving a Ferrari, a dream beach or all at once. So each person can create his/ her own unique experience.

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Our strength Orizonia would not be possible without the strength of a great team...

Our strength lies in the excitement of those who work with us, the customer service we deliver and the companionship between our people which makes our company move forward with great energy. All this to make our customers trips- whether on business or leisure- an unforgettable experience, with a strong social commitment.

The talent of our team of over 5000 people in over 20 countries, and their motivations - a total passion for work, tremendous amounts of creativity and striving for customer service - have allowed us to reach our goals. Hence we wish to thank all the people belonging to Orizonia’s Territory that have made our success possible.

‌or without the strength of our customers At Orizonia we intensely live our clients trips, as if they were our own. Above all, we want our customers to discover, enjoy and continue to live their leisure time with the intensity they deserve. We want their holidays to become into a great story that will always be remembered.

And, above all, we want our 8 million customers to continue to live their holidays with the confidence that only Orizonia can offer them.

We wish to thank them for continuing to rely on us to live future new experiences.

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Corporate Um doluptaSocial temo ferum asit eati Responsibility Promoting our commitments as a strategic value In Orizonia, we believe that our commitment as a business group must go beyond the scope of our activities. The concept of corporate social responsibility emanates from all the people who make Orizonia and from the commitment we have made collectively. Our Corporate Social Responsibility Policy aims to promote and integrate actions to improve social, economic and environmental welfare, becoming both a strategic and differentiating value for the company. To make this possible, Orizonia has created a foundation platform that sustains the majority of the engagements and values of corporate responsibility and from where employees may be participants in the programmes and actions in Social Volunteering, Training, Innovation and Integration of groups with difficulty accessing the labour market.

Orizonia Foundation A group with Orizonia’s dimensions must maintain a fluent dialogue with society and a distinct line of action, responsible and caring for service, especially considering that it operates in different countries with large groups at risk of exclusion. As a leading group, Orizonia possesses a great capacity to transmit social and cultural attitudes through a new model of responsible growth and from a sustainable and strategic perspective. This commitment is shared by everyone in the group and is translated into Orizonia Foundation, an organisation that conveys most of Orizonia’s Corporate Social Responsibility. Its purpose is to align and integrate the efforts of the entire organisation for sustainability, from a social, economic and environmental perspective, making them a strategic and differential value for Orizonia’s major groups of interest: employees, customers, society, shareholders, suppliers and the environment.

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Contact us Palma de Mallorca (Head Office) Parc Bit - Edificio Orizonia Carretera Valldemossa km. 7,4 07121 Palma de Mallorca, Spain Phone: +34 971 070 100 orizonia@orizonia.com Madrid Calle Francisca Delgado, 9 28108 Alcobendas Madrid, Spain Phone: +34 911 967 650

Barcelona Edificio Orizonia Plaça d’Europa, 17-19 08908 L’Hospitalet de Llobregat Barcelona, Spain Phone: +34 935 100 220 Canary Islands C.C. El Trompo - Local 10 - 3ª planta Calle Molinos de Gofio s/n.

38312 La Orotava Tenerife, Spain Phone: +34 922 074 020 Lisbon Edificio Central Office Avenida Dom João II Parque das Nações 1990-084 Lisbon, Portugal Phone: +351 218 981 130

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