Orizonia is the leading Spanish travel and leisure group, one of the largest travel and leisure groups in the European market with a turnover of 2.351 million Euros in 2011
Index 1.
Orizonia, a group growing step by step
2.
Vertical integration, our business model
3.
Key figures
4.
Business divisions 4.1 4.2 4.3 4.4 4.5 4.6 4.7
Wholesale division Retail division Airline division Hotel division Online division Destination Management division Kaleidoscopio
5. Information & Technology 6. Corporate Social Responsibility
7. Our offices
1. A group growing step by step
Our origins: Group Iberostar
HOTEL DIVISION
Retail
Updated July 2012
INCOMING DIVISION
Airlines
OUTBOUND DIVISION
Wholesale
Cruises
Broker
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Growth model post LBO Successful model of development, take-over and integration of businesses • Transaction closing
LBO Jul 06
2006
Inorganic Growth
2007
• Acquisition of Condor Vacaciones, Spanish leader in specialized tours (Revenues € 150 million) • Joint Venture with Carnival to lead the Spanish cruise market (including asset sale) • Launching of Kirunna, specialized long distance tour operator • Acquisition of 50% of Rumbo, leading online travel agency in Spain - JV with Telefónica (Revenues €300m)
2008
Organic Growth
• Acquisition of online travel agency Viajar.com (Revenues €60 million)
• Launching of Smilo: Incoming business - opened to 3rd party operators
+250 new branches 2009
Updated July 2012
As part of the acquisition Rumbo purchased Viajar.com from Orizonia,
• Launching of Luabay: Hotel management business in key destinations
Integration, Viajes Castelltour, Mencey, Quo
'00 '01 '02 '03 '04 '05 '06
–
'07
'08 … '11
• 2009- Adquisition of Emprender and Orange Incentivos • 2010- RACC Travel is founded
2010
• Strategic Partnership with BCD Travel for the Corporate Business Travel
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Our shareholders
Updated July 2012
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2. Our Business Model: vertical Integration
Business Model We are not a group of travel companies‌
Updated July 2012
‌We are a vertically integrated travel & leisure group.
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Business Divisions Orizonia centres its business in 7 BUSINESS DIVISIONS covering the whole chain of the travel industry through its vertical integration model in all market segments:
RETAIL
WHOLESALE
(TRAVEL AGENCIES)
AIRLINE
HOTELS
1000 P.O.S.
9 aircrafts
11 hotels
(TOUROPERATOR)
1.8 MN PAX/ Year
Updated July 2012
ONLINE
1,5 MN PAX/ Year
DESTINATION MANAGEMENT
Presence in 22 countries
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GIFT BOXES
Over 7500 experiences
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Our Brands
Updated July 2012
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3. Key figures
Key Figures
Orizonia is the leading travel & leisure group in Spain & Portugal Annual turnover: 2500 million euros Over 5000 employees Over 1000 points of sale 8 million customers
Present in 25 countries Fleet of 9 aircrafts 5 head offices in Mallorca, Madrid, Barcelona, Canary Islands and Lisbon 11 hotels 2 travel agencies online
Updated July 2012
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Key Figures
Updated July 2012
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Key figures
Orizonia is present in 25 countries Updated July 2012
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The strength of our group We have a team of over 5,000 people in over 20 countries, all with motivations alike: a total passion for work, tremendous amounts of creativity and striving for customer service. Our strength lies in the excitement of those who work with us, the customer service we deliver and the companionship between our people which makes our company move forward with great energy.
Updated July 2012
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4. Business Divisions
4.1 Wholesale Division
Wholesale division
Iberojet is the most recognised tour operator in Spain and Portugal, founded in 1973 and offering a variety of programmes to different destinations from the most traditional to exotic and trendy ones.
The touroperator specializing in long distance travel. Kirunna specialises in designing unique programmes to amazing places, offering tailor made trips with the greatest attention to detail. Solplan offers holidays at unbeatable prices and high quality service. National and international renowned destinations, such as the Dominican Republic, Mexico, Jamaica, New York, Canary and Balearic Islands, Coasts of Spain and Portugal, amongst others.
Leader in Latin America, Viva Tours centres all its programmes on operative Iberia flights in more than 200 destinations in 50 countries. European tours specialist. With over 30 years of experience and a broad and comprehensive travel programme, Condor is the only Spanish tour operator dedicated exclusively to design circuits around Europe. Provides tour packages for sports enthusiasts, such as diving, skiing and golf and various adventure activities as well as active tourism (hiking, horseback riding, rafting, mountain biking, etc).
Updated July 2012
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Wholesale division Iberojet is the most recognized tour operator in Spain and Portugal, founded in 1973 and offering a variety of programmes to different destinations from the most traditional to exotic and trendy ones.
Product details
National Bestseller Wholesaler Agenttravel in 2010
in
Europe
according
to
Offers flights on special regular air line flights, with departure from most Spanish cities and from Portugal with a detailed programme including circuits and a specific selection for bank holiday breaks. Targeting the medium to medium high segment. Maximum position in the distribution chain.
Updated July 2012
Africa
› Balearic Islands › Tunisia › Canary Islands › Morrocco › Main Spanish cities (train › Egipt + hotel) › Cape Verde › Gambia Caribbean › Dominican Republic International › Mexico › European Capitals › Honduras › Mediterranean › London Long distance › City breaks › Brasil › European Circuits › Jamaica › Zanzibar › US › Thailand › Indonesia
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Wholesale division
IBEROJET INTERNATIONAL • With 80,000 clients, tour operator with exclusive presence in Latin America offering its services to travel agencies since 1969. • Own branches in Mexico, Guatemala, Venezuela, Peru, Argentina, Chile and Uruguay and network of representatives in other countries such as Costa Rica, Puerto Rico, Bolivia, Colombia, Ecuador, Paraguay, Dominican Republic and Brazil.
• Centred on three main product lines: Europe and Middle East - specialising in tours - Latin America, mainly to the Caribbean and South America, and railway travel, in particular issuing online electronic train tickets.
Updated July 2012
Argentina: www.iberojet.com.ar Chile: www.iberojet.cl Guatemala: www.iberojet.com.gt Mexico: www.iberojet.com.mx Peru: www.iberojet.com.pe Venezuela: www.iberojet.com.ve Uruguay: www.iberojet.com.uy
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Wholesale division
Tour Operator with a wide product offer targeting the holiday segment of sun and beach as well as some of the most popular destinations.
Product details
National
Solplan offers all guarantees of quality and service at low prices.
› Balearic islands › Canary Islands › Spanish Coasts
Strategic brand with a low commission line with at the best value for money.
Tunisia
Targeting the medium to low segment.
Egypt
› Stays and circuits › Stays, circuits and cruises
Full programme including charter and regular flights.
Updated July 2012
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Carbbean
› Dominican Republic › Mexico Long haul
› Jamaica › Brasil › Nueva York Other
› Circuits around Galicia › Parques temáticos › Interislas
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Wholesale division
Tour Operator with exclusive Iberia fares. All programmes based Iberia flights, with special spaces and fares. Targeting medium to medium high segment and Iberia clients.
Product details
National First Spanish tour operator that has developed and implemented the so called “Dynamic Packages” (airfare + hotel), guaranteeing the customer the best price online at the time of booking. Programmes to over 100 destinations in 42 countries.
› Balearic Islands › Canary Islands International
› Europe › Morrocco › Senegal › Middle East
Long haul
› US › Mexico › Central America › Caribbean › South America › Costa Rica › Brasil › South Africa
Wholesaler best sold in US and South America according to Agenttravel in 2010.
Updated July 2012
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Wholesale division
Tour operator leader in European circuits, with over 30 years experience. Different circuits in 37 countries around Europe through over 300 itineraries. Given its experience, Condor offers the possibility to book in advance visits to main European monuments through a VIP access. Great pioneer in Spanish tourism over Scandinavia for over 15 years.
Product details
International
› Europan Capitals › Mediterranean › London › City breaks › European Circuits Other destinations
› Romania › Bulgaria › Portugal › Croacia › Baltic regions
Updated July 2012
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Wholesale division
Líneas de producto Specialist premium long distance travel, with programs tailored to each customer, carefully selecting their guides, accommodation, itineraries and excursions América
Asia
Personal follow up of all trips from the start of the trip until they return, as well as detailed presentations on the destination and routes.
› Southeast Asia › North-America › Mexico & Centroamerica › Far East › Indian subcontinent › South-America › Maldivas
Exclusive circuits specially designed by Kirunna. Specific programs like "Adventure Kirunna" or "Kirunna Weddings".
Arica
Updated July 2012
› Kenya & Tanzania › South-Africa › Indic Islands
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Oceania › Australia & New Zeland › Round the world › Pacific Islands
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Wholesale division New tour operator specialising in alternative and new ways of travel Present in all market niches. For all those who are looking for dynamism, diversion and excitement for their holidays. Tour operator that englobes brands such as Iberski y Emprender.
EXPERIENCES
› Thematic breaks › Golf › Disney › Running › Surf
› Bike › Ski › Mountain › Adventure › Diving
Offering products in ski, golf, scuba diving, surf, Disney, etc.
Updated July 2012
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4.2 Retail Division
Retail Division Viajes Iberia is now Vibo, Spain's third leading travel agencies network
www.viboviajes.com
 In 2012, the brand has experienced in 2012 a business transformation covering all areas of the company. It is not just a name change but a transformation in the way we sell travel.  Since it started its activity in the 1930s, it has become a benchmark in its sector, through 4 business divisions:

1.
Holidays
2.
Online
3.
Events, conventions & incentive trips
4.
Corporate business travel operating in joint venture with BCD Travel, the third largest travel management business worldwide (present in over 90 countries)
Operates in specific market segments (Spanish IMSERSO & others). Since 2004, it has reached 140 franchises, with an average of 20 new openings a year. With regards to affiliate companies their number has grown in the past two years from about 35 to 250 entities.
Business Divisions
Updated July 2012
Affiliated & Equity Participation Companies
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Retail Division
 Currently, Vibo has a network of over 950 travel stores across Spain and Portugal (including franchised and affiliated)  Major improvements: simplification of purchase and post sale processes, strong commitment to multi-channel, modernisation of the branch network, changing the concept of travel agencies to travel stores, purchase process has become more interactive with new software, increasing the product range available on the website.
Updated July 2012
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Retail Division Business Travel Specialising in corporate travel operating in Spain and Portugal Operates in joint Venture with BCD Travel, becoming one of the reference companies in the Spanish Business Travel market and offering services in the international market. 8000 company managed accounts nationwide It has a structure of 27 BTC's (Business Travel Centers) located in the main business areas and 60 In-plants located in large companies and corporations.
Congresses
Incentives and Coventions
Highly qualified team. Dedicated exclusively to the organization of conferences since 1987. Over 800 conferences organized of all kinds with up to 32,000 participants
Updated July 2012
www.vibobcdtravel.com
360º Organization to meet any
customer need. Knowledge of the destinations and places that will ensure success in terms of accomplishing objectives. Stable and experienced workforce.
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4.3 Airline Division
Airline Division
Fleet A fleet of 9 aircraft
•
six A320s covering medium haul routes
•
three A330-haul cruisers
Passengers Since its foundation in 1998, Orbest has performed more than 75,000 flights and has transported 11 million passengers worldwide.
Clients Mainly tour operators, national and foreign companies. Also addressing to final customer through online ticket sales on its website www.orbest.com
Committed to the environment
Orbest has reduced over 18,000 tonnes its CO2 emissions in recent years. www.orbest.com
Updated July 2012
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Airline Division
Current Fleet 3 A330-300, long-haul routes with capacity for 388 passengers
6 AIRBUS A320 routes shorthaul/medium-haul with capacity for 180 passengers
Orbest will renew its fleet of short and medium range between 2016 and 2017, incorporating the A320-neo.
Updated July 2012
PASSENGERS 2011 Total: Canary Islands: Balearic Islands:
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1.220.00 pax 600.000 pax 160.000 pax
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Airline Division
Orbest operates to 22 national destinations and 84 international destinations, including Jamaica, Cancun and Punta Cana Updated July 2012
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4.4 Hotel Division
Hotel Division
Hotels Chain centred on 4 * hotels and 4 * Superior currently with a range ofover 2,000 rooms in 11 hotels in the Balearic and Canary Islands including two apartment buildings in Tenerife
Services With services and products that ensure the highest standards of leisure and comfort, spa and dining.
National expansion In order to consolidate its nationwide network, Luabay expects to soon increase its presence in privileged locations such as the islands of Tenerife, Lanzarote and Majorca, and other major destinations of the other divisions of Orizonia.
International expansion It also foresees a future international expansion to Caribbean and Riviera Maya www.luabay.com Updated July 2012
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Hotel Division Nuestros Hoteles
Luabay has 11 hotels in the Balearic and Canary Islands, and foresees a future expansion to the Caribbean. Updated July 2012
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4.5 Online Division
Online division
The online travel agency leading sales in Spain and Portugal Operates in joint venture with SpanishTelecommunications group Telefónica, allowing Orizonia be present in all sales channels. Over 3 million passengers in 2010 with presence in Spain, Portugal and Brazil Sales leader in Spain and Portugal according to IATA (International Air Transport Association).
Offering a wide range of airfares, sea and rail, hotel stays, package holidays, car hire and travel insurance programs and other products and services Rumbo is connected with all airlines including low cost and offers the opportunity to book over 70,000 hotels around the world at the best market price. www.rumbo.com Updated July 2012
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Online division
Selling online entertainment Viajar.com was born in 2000 and in 2008 was acquired by Rumbo. Today is the leading online retailer of entertainment: from holiday packages to train tickets, to hotel bookings and all kinds of products to suit any type of tourism demand. Provides holidays or weekend getaways at very tempting prices. Allows a fast and easy navigation and also complemented by its excellent customer service.
www.viajar.com
Updated July 2012
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4.6 Destination Management Division
Destination Management Division
SERVICE IN DESTINATION Smilo is a leading organization that provides business to business (B2B) destination management covering most of the major tourist destinations in the world. LINES OF BUSINESS: 1. Sun and beach 2. City Breaks 3. Transfers 4. MICE 5. Real Spain INTERNATIONAL EXPANSION Smilo is expanding rapidly, but in a sustainable way. Currently operating in 22 countries and in over 70 destinations.
www.smilodm.com
Updated July 2012
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Destination Management Division
Updated July 2012
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4.7 Kaleidoscopio
Gift Boxes Division
Kaleidoscopio is the latest product launched by Orizonia (currently only available for purchase in Spain) A new, improved and innovative way of purchasing a gift by offering the customer the possibility to choose and create his/her own experience. It differentiates itself making it a unique product as the rest of experiences products in the market are already themed before purchasing. Kaleidoscopio offers over 7,500 experiences under seven major themes Kaleidoscopio is an ideal gift for all occasions: a romantic dinner for two, a break to escape from stress, driving a Ferrari, a dream beach or all options together. www.kaleidoscopio.com
Updated July 2012
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5. Information & Technology
Information & Technology Optimisation, research and development of technology resources Since 1998, InfoMallorca provides IT services to all business divisions of Orizonia. Infomallorca is formed by expert professionals with experience in offering solutions for all IT needs and managing the development of projects and implementation of software, systems and communications projects, IT installation services 24 / 7 /365 monitoring and support services, IT Centre services, messaging, mobility and internet services, management and maintenance of computer applications, systems and communications, administration and computer workstations. Works closely with a number of technology partners such as: Amadeus, Brujula, Deloitte, Dome, HP, Indra, Innicia, Microsoft, MicroStrategy, Oracle, Sistemas de Gestión, SM2, Tecnocom, Telefonica, Vodafone. www.infomallorca.es
Updated July 2012
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6. Corporate Social Responsibility
CSR & Orizonia Foundation
Our CSR policy aims to promote and integrate actions to improve social, economic and environmental areas, while turning in a strategic and differential value for the company. Given its size, Orizonia has a great ability to transmit social and cultural atitudes through a new model of responsible growth and a sustainable perspective. Orizonia Foundation conveys much of the CSR policy of the group. Its goal is to align and integrate the efforts of the organization in sustainability, from a social, economic and environmental perspective and convert them into a strategic value and differential for the groups of interest: employees, customers, society, shareholders, suppliers and the environment.
• In July 2011 Orizonia adheres to The Global Compact promoted by the UN, to support the ten principles of Government Ethics. Orizonia has agreements with the University of La Laguna and the University of the Balearic Islands providong sponsorships and internships
UNICEF & Orizonia have signed an agreement for the protection of children
ambiente
Updated July 2012
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7. Our head offices
Our head offices
Updated July 2012
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Discover and enjoy with confidence www.orizonia.com