CEO Message Jerry Rhodes Chief Executive Officer
Division Vice Presidents
Specifically, our Recruitment Team has
David Braddy, Midwest
markedly improved their efforts and
Joe Eckerle, Northeast
we continue to lead the industry in
Sandy Johnson, Florida
doctor retention and recruitment
André Kellogg, Southeast
figures. To that end, we have successfully hired a record number of
HAPPY HOLIDAYS! The second edition of the DCA Insider is the perpetuation of our efforts to
Regional Managers
new graduate doctors—36 as of the
Tony Belton, West Florida
printing of this publication. I’ve had
Jennifer Goodwin, Texas
the pleasure to meet several of these
Matt Brush, North Central Florida
new doctors, and am particularly
consistently communicate with you,
Clinical Directors
the DCA Family. As I mentioned in the
Lorne I. Yasbin, DMD, Maryland
first issue, our goal is to publish the
Michele Mattioli DDS, Virginia Beach
DCA Insider at least two times a year
Steve Goldstein, DDS, New Jersey
going forward. As always, I welcome content, sentiment and how we might
Communications, Patient Experience, Employee Engagement
make this important communication
Kelly Stillman, Director of Communications
your feedback and suggestions on
mechanism more meaningful to you. I’d like to recognize Shawn Wherry,
Procurement
Kelly Stillman and Sandy Wachowski
Sabian Selmer, Director of Procurement
for their work to make this semiannual publication a reality. Much has happened over the last six months. We have 12 new affiliations, as well as a number of new and talented team members. In addition, we have a diverse and innovative group of leaders who have joined to lead the organization in achieving our most important goals, the ”Vital Few.”
Operational Excellence Denise Arechavaleta, Director of Operational Excellence (promotion) I would also like to recognize our Hygienist of the Year, Julie Brummett from The Dental Center of Granger, and our Support Team Member of the Year, Rick Ministre from Virginia Dental Center, for the incredible service they deliver to our patients each and
RECENT DCA TEAM ADDITIONS
every day.
I’m excited about the breadth of talent
on our ”Vital Few” objectives over the last
we have integrated into the company and their respective enthusiasm for making an immediate and lasting impact on the business and the patients that we serve.
We have seen great success and progress year; but, we continue to face a myriad of
excited to have these thoughtful, new dentists join the DCA Family. Many are already making significant contributions to the organization and are providing quality dentistry to our communities across the country. It seems more than appropriate, as we remember the end of the World War I and the institution of Veterans Day on November 11, to recognize and thank our many team members who have given their service to our country, as well as those who continue to do so. On behalf of the nation and the entire DCA Family, thank you for your service and the sacrifices you have made in support of our great nation. We are fortunate to have you as part of the DCA family. Finally, and always top of mind, I wanted to share some dental industry insights and trends, as well as the strategies we are developing to get ahead of the rapidly changing and highly competitive environment in the industry. As I mentioned in the last edition of the DCA Insider, the rapid development
challenges in the field.
of consumerism in healthcare, but
However, there is very good news in
accelerating. This has radically changed
several critical areas of our business.
perspectives on dentistry and the
specifically the dental industry, is
demands and preferences of patients in
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