Training Project

Group Nutresa S. A.

Training Project.

Presented by: Nicole Andrea Bรกez.

Claudia Patricia Castiblanco.

Kevin Joel Contreras.

Paula Andrea Garzรณn.

July Viviana Murcia.

Group: 1368061

Presented to: Ms. Diana Milena Romero.

Servicio Nacional de Aprendizaje.

Regional Capital District.

Administrative Management Center.

Technology in administrative management.

Bogotรก D.C., 2017.

Objectives: General: To apply the different concepts and structures ode the English subject into a business context.

Specific: ● To identify and use expressions related to customer services on the phone. ● To describe company profiles identifying main information. ● To use business vocabulary to analyze job’s profiles and company structures.

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Conversation 1:

● Paula Garzón: Receptionist. ● Kevin Contreras: Apprentice. ● Andrea Báez: Human Talent Boss.

Paula: Good morning, Nutresa S. A., Paula speaking. How can I help you?

Kevin: Hello, this is Kevin Contreras, could I speak to Andrea Baez the Human Talent boss?

Paula: One moment, please. I’ll connect you.

Andrea: Good morning, Andrea Baez speaking, Human Talent Boss. How can I help you?

Kevin: Hi Andrea, this is Kevin Contreras. I’m studying Administrative Management at SENA. I’m calling for requesting information about the sponsorship with this company.

Andrea: Okay, please send my resume to the next e-mail address: Andrean2008@hotmail.es. Can you spell e-mail address, please?

Kevin: The e-mail address is A-N- D-R- E-A- N-2- 0-0- 8-@hotmail.es.

Andrea: That’s right. I’ll call you when I have the answer.

Kevin: Thank you, I look forward for you call.

Andrea: Ok, bye.

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Conversation 2:

o Claudia Castiblanco ● Viviana Murcia

Claudia: Group Nutresa S.A, Claudia Castiblanco speaking. How can I help you?

Viviana: Hello, this is Vivian Murcia. May I speaking with the executive director, Carlos Gallego, please?

Claudia: One moment please – I’ll put you through.

Mrs. Vivian? I’m sorry, Mr. Gallego is in a meeting at the moment Would you like to leave a message?

Viviana: Yes, could you ask him to all me back as soon as possible? It’s a very important business.

Claudia: Of course. Does he have your number?

Viviana: No, he does not have my number but let me leave my office number. The number is 44 112 43 Claudia: That’s is 44 112 43?

Viviana: Yes, perfect. It’s fine Claudia: Ready, Mrs. Viviana. I’ll give him the message Viviana: Thank you Mrs. Claudia, you have been very kind.

Claudia: With pleasure, have a good day.

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Company’s Profile

Nutresa S. A. is a Latin company of processed food. The best seller products are biscuits, chocolates, ice cream, pasta, coffee, and others. This products are marketed in countries as: United States, Mexico, Dominican Republic, Central America, Venezuela, Colombia, Ecuador, Peru and Chile. Its head office is located in Medellin, Antioquia, Colombia. On this company works more than 45.600 employees in Latin America. The currently CEO is Carlos Ignacio Gallego Palacio.

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Organizational structure

CEO

SALES EXECUTIVE

MERCHANDISE

AUXILIARY SALES

ADVISER

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Job’s profiles

Title: CEO Department: General Address Hiring range: COP$80,000,000 Duties: 1. Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives.

2. Make high-quality investing decisions to advance the

business and increase profits.

3. Review financial and non-financial solutions or improvements

reports

to

devise

Skills: 1. Teamwork.

2. Persistence.

3. Use of technological programs.

Requirements:

1. Business administration or Trade and international business.

Experience: Proven experience as CEO or in other managerial

position (two years).

Title: Sales Executive Department: Sales.

Hiring range: COP$18,000,000 Duties: 1. Supervise the Sales Agents or Collectors.

2. Cancel the remuneration of the staff.

3. Register and carry out all the transactions that relate to the accounting, tax and financial records, etc.

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Skills: The mental abilities that the person must possess for this position, the numerical capacity, of language, and the basic knowledge of the activities of the subordinates; also knowledge and development of human relationships and sales.

He must have auditory and visual attention, in general sitting and walking inside the office for daily work.

Requirements:

Higher education: University and / or Technical.

Qualifications: Business Administration Technician.

Complementary studies: Computing, administration, accounting, marketing and sales.

finance,

Experience: have at least 2 years of experience in similar positions.

Title: Merchandise Department: Advertising and marketing Hiring range: COP$7,000,000 Duties:

1. Verify that the product delivery process meets the quality standards proposed by the company.

2. Contact people or companies by phone or electronic means and promote the sale of goods and services.

3. Distribute samples of the product shown.

Skills: 1. Communication.

2. Customer services.

3. Strong self-esteem.

Requirements:

Publicity and marketing.

Proven experience as merchandise or in other marketing position (two years).

Experience:

Title: Auxiliary sales

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Department: Marketing Hiring range: COP$4,500,000 Duties:

1. Comply with the budget and sales indicators at the point of sale.

2. Identify potential customers for the direct and indirect distribution of the company.

3. Comply with the company’s commercial policies.

Skills: 4. Communication.

5. Customer services.

6. Strong self-esteem.

Requirements: Administrative Management Technology.

Experience: Proven experience as merchandise or in other sales

position (six months).

Title: Adviser Department: Commercial Address.

Hiring range: COP$1,500,000 Duties:

1. Teamwork.

2. Conflict resolution.

3. Peaceful Skills: 1. Basic knowledge in excel.

2. Reproduction of documents.

3. Drafting.

4. Negotiation skills.

Requirements: Academic bachelor, Postgraduate in Business administration.

Experience: Two years professional experience.

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